HP Elite c1030 Chromebook Service manual
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2020 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Chrome, Chrome OS, Chromebook, Chromecast,
Google, and Google Drive are trademarks of
Google LLC. Intel, Core, vPro, and XMM are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Windows
is either a registered trademark or trademark
of Microsoft Corporation in the United States
and/or other countries. USB Type-C® is a
registered trademark of USB Implementers
Forum.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: August 2020
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Document Part Number: M16432-001
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 4
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 5
Display .................................................................................................................................................................... 6
Keyboard area ........................................................................................................................................................ 7
Touchpad ............................................................................................................................................. 7
Fingerprint reader ............................................................................................................................... 8
Special keys ......................................................................................................................................... 9
Bottom ................................................................................................................................................................... 9
Labels ................................................................................................................................................................... 10
3 Illustrated parts catalog .............................................................................................................................. 12
Computer major components .............................................................................................................................. 12
Miscellaneous parts ............................................................................................................................................. 14
4 Removal and replacement procedures preliminary requirements .................................................................... 17
Tools required ...................................................................................................................................................... 17
Service considerations ......................................................................................................................................... 17
Plastic parts ....................................................................................................................................... 17
Cables and connectors ...................................................................................................................... 17
Drive handling ................................................................................................................................... 17
Workstation guidelines ..................................................................................................................... 18
Electrostatic discharge information .................................................................................................................... 18
Generating static electricity .............................................................................................................. 19
Preventing electrostatic damage to equipment ............................................................................... 19
Personal grounding methods and equipment .................................................................................. 20
Grounding the work area ................................................................................................................... 20
Recommended materials and equipment ........................................................................................ 20
Packaging and transporting guidelines .............................................................................................................. 21
5 Removal and replacement procedures for authorized service provider parts .................................................... 22
Component replacement procedures .................................................................................................................. 22
Preparation for disassembly ............................................................................................................. 22
Bottom cover ..................................................................................................................................... 22
v
Battery ............................................................................................................................................... 23
Solid-state drive ................................................................................................................................ 25
Touchpad ........................................................................................................................................... 25
Speakers ............................................................................................................................................ 26
Fingerprint sensor board .................................................................................................................. 28
Heat sink with fans ............................................................................................................................ 29
Sensor (IR) board ............................................................................................................................... 30
System board .................................................................................................................................... 31
Display assembly ............................................................................................................................... 34
USB door ............................................................................................................................................ 35
Volume button ................................................................................................................................... 36
Power button ..................................................................................................................................... 37
Lock bracket ...................................................................................................................................... 38
Kill switch button ............................................................................................................................... 39
Keyboard with top cover ................................................................................................................... 40
6 Backing up, resetting, and recovering ........................................................................................................... 42
Backing up ............................................................................................................................................................ 42
Resetting .............................................................................................................................................................. 42
Recovering ........................................................................................................................................................... 42
Installing the Chromebook Recovery Utility ..................................................................................... 43
Creating recovery media ................................................................................................................... 43
Recovering the Chrome operating system ....................................................................................... 43
Setting up your computer after a reset or recovery ........................................................................................... 44
Erasing and reformatting the recovery media .................................................................................................... 44
7 Specications .............................................................................................................................................. 45
Computer specications ...................................................................................................................................... 45
34.3 cm (13.5 in) display specications .............................................................................................................. 46
8 Statement of memory volatility .................................................................................................................... 47
Current BIOS steps ............................................................................................................................................... 47
Nonvolatile memory usage ................................................................................................................................. 49
Questions and answers ....................................................................................................................................... 51
Using HP Sure Start (select products only) ......................................................................................................... 52
9 Power cord set requirements ........................................................................................................................ 53
Requirements for all countries ............................................................................................................................ 53
Requirements for specic countries and regions ................................................................................................ 53
vi
10 Recycling .................................................................................................................................................. 55
Index ............................................................................................................................................................. 56
vii
viii
1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Elite c1030 Chromebook
Processors 10th Generation Intel® Core™ processors
Intel Core i7-10610U (1.8 GHz [turbo up to 4.9 GHz], 4 cores, 8 MB L3 cache, 15 W)
Intel Core i5-10310U (1.7 GHz [turbo up to 4.4 GHz], 4 cores, 6 MB L3 cache, 15 W)
Intel Core i3-10110U (2.1 GHz [turbo up to 4.1 GHz], 2 cores, 4 MB L3 cache, 15 W)
Graphics Internal graphics
Intel UHD Graphics
Supports HD Decode, DX12, and HDMI
Display 34.3 cm (13.5 in), Widescreen Ultra Extended Graphics Array (WUXGA) (1920 × 1280), UWVA, WLED, eDP +
PSR, narrow bezel, 1.15 W, touch screen, privacy Gen4, USI support
Antiglare, 400 nits
BrightView, 400 nits
Antiglare, privacy gen4, 1000 nits
Memory Soldered on board, nonupgradeable
DDR4-2666 dual-channel support
Supports the following congurations:
● 16 GB
● 8 GB
Primary storage PCIe, NVMe, value, 2230, M.2 solid-state drive
256 GB
128 GB
Audio and video HD audio
Bang & Olufsen
Dual stereo speakers
HD Camera: HD WFOV + dual microphones
1280 × 720 by 30 frames per second
Camera privacy switch
Wireless Integrated wireless options with dual antennas (M.2/PCIe)
1
Table 1-1 Product components and their descriptions (continued)
Category Description
Intel Wi-Fi 6 AX201 + Bluetooth® 5 (non-vPro®) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le transfer
speeds)
Supports HP Connection Optimizer with Wi-Fi load balancing
Support for Chromecast™
Supports turbo-lite antenna design (extended range wireless LAN)
Turbo-Lite antenna design
Integrated WWAN options with dual antennas (M.2 30 × 42 socket PCIe) (select products only)
Intel XMM™ 7360 LTE-Advanced (LTE CAT9)
(2) WWAN antennas (world wide 5 band, congured at top of panel)
Media card reader Supports microSD™, SDHC™, SDXC™ up to UHS-104
Push-push insertion/removal
Ports, buttons Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video
HDMI v1.4b supporting: up to 1920 × 1080 @ 60 Hz via USB Type-C®
Audio-out (headphone)/audio-in (microphone) combo jack
(2) USB 3.1 Gen 1 Type C (right and left side; support charging, power delivery, video, and data)
(1) USB 3.1 Gen 1 Type A
Nano SIM slot
microSD card reader
Privacy switch
Volume button
Keyboard/pointing
devices
Pen HP USI Pen (select products only)
Power requirements Battery
Chrome Keyboard
Full size, textured, island style, spill resistant, backlit, privacy
Full size, textured, island style, spill resistant, backlit, nonprivacy
Touchpad requirements
Clickpad with soda-lime glass
Multitouch gestures enabled
Taps enabled as default
4 cell, 50.97 Whr, long life, HP Fast Charge
AC adapter, USB Type-C, nPFC, straight
2 Chapter 1 Product description
65 W
45 W
Power cord
Table 1-1 Product components and their descriptions (continued)
Category Description
1 m
Security Nano security lock slot
Fingerprint sensor
Google® Titan C
Operating system Google Chrome™ 64
Serviceability End user replaceable parts
AC adapter
3
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) SIM card slot Supports a wireless subscriber identity module (SIM) card.
(2) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the
memory card reader.
(3) AC adapter and battery light ● On, White: The AC adapter is connected and the battery
is fully charged.
● On, Amber: The AC adapter is connected and the
battery is charging.
● Blinking amber: The battery has an error.
● O: The battery is not charging.
(4) USB Type-C® power connector and
SuperSpeed Plus port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices when the
computer is on or in Sleep mode.
4 Chapter 2 Components
Left
Table 2-1 Right-side components and their descriptions (continued)
Component Description
NOTE: Cables, adapters, or both (purchased separately)
might be required.
(5) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data
transfer.
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
(2) USB Type-C power connector and
SuperSpeed Plus port
(3) AC adapter and battery light ● On, White: The AC adapter is connected and the
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices when the
computer is on or in Sleep mode.
NOTE: Cables, adapters, or both (purchased separately)
might be required.
battery is fully charged.
– and –
The camera is in use.
● On, Amber: The AC adapter is connected and the
battery is charging.
Left 5
Table 2-2 Left-side components and their descriptions (continued)
Component Description
– and –
The camera privacy switch is o.
● Blinking amber: The battery has an error.
● O: The battery is not charging.
(4) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it might not prevent the computer from being
mishandled or stolen.
(5) Power button ● When the computer is o, press the button briey to
turn on the computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the
button briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power
button results in the loss of unsaved information.
If the computer has stopped responding and
shutdown procedures are ineective, press and hold
the power button for at least 10 seconds to turn o
the computer.
To learn more about your power settings, see your
power options.
Display
Use the illustration and table to identify the components on the display.
(6) Volume button Controls speaker volume on the computer.
(7) Camera privacy switch Turns the camera on and o.
To turn o the camera, slide the camera privacy switch
toward the display.
To turn on the camera, slide the camera privacy switch
toward the front of the computer.
6 Chapter 2 Components
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
(2) Internal microphones Record sound.
(3) Camera light On (white): The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Keyboard area
Keyboards can vary by language.
area networks (WLANs).
On (amber): The camera is turned o by the switch.
O: The camera is turned o by the software.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
Touchpad
The touchpad settings and components are described here.
Keyboard area 7
Table 2-4 Touchpad component and description
Component Description
Touchpad zone Reads your nger gestures to move the pointer or activate items on the screen.
Fingerprint reader
Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover
below the keyboard.
8 Chapter 2 Components
Table 2-5 Fingerprint reader and its description
Component Description
(1) Fingerprint reader (select products only) Allows a ngerprint to unlock the device instead of a password
Special keys
Use the illustration and table to locate the special keys.
logon.
▲ Swipe down across the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, be sure
when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
Table 2-6 Special keys and their descriptions
Bottom
Use the illustration and table to identify the bottom components.
Component Description
(1) esc key Activates certain computer functions when pressed in
combination with other keys, such as tab or shift.
(2) Action keys Execute frequently used system functions.
Bottom 9
Labels
Table 2-7 Bottom component and description
Components Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
The labels axed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
10 Chapter 2 Components
Table 2-8 Service label components
Component
(1) HP product name
(2) Model number
(3) Warranty period
(4) Product ID
(5) Serial number
Table 2-9 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
● Regulatory labels—Provide regulatory information about the computer.
● Wireless certication labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 11
3 Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
12 Chapter 3 Illustrated parts catalog
Loading...