HP (Hewlett-Packard) E0J81UAABA, E0J61UAABA, E0J75UA, E0J83UAABA, E0J92UAABA User Manual

HP Pavilion 17 TouchSmart Notebook PC HP Pavilion 17 Notebook PC

Maintenance and Service Guide

AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Third Edition: January 2014

First Edition: April 2013

Document Part Number: 718337-003

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality.

http://www.microsoft.com for details.

See

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be

accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

vi Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification .............................................................................................................. 10

Finding your hardware and software information ............................................................................... 10

Locating hardware ............................................................................................................. 10

Display ................................................................................................................................................ 10

Buttons and speakers ......................................................................................................................... 12

Keys ................................................................................................................................................... 13

Lights .................................................................................................................................................. 14

TouchPad ........................................................................................................................................... 15

Left side .............................................................................................................................................. 15

Right side ........................................................................................................................................... 17

Bottom ................................................................................................................................................ 18

Labels ................................................................................................................................................. 18

3 Illustrated parts catalog ............................................................................................................................... 20

Computer major components ............................................................................................................. 20

Display assembly subcomponents ..................................................................................................... 28

Mass storage devices ......................................................................................................................... 30

Miscellaneous parts ............................................................................................................................ 31

Sequential part number listing ............................................................................................................ 31

4 Removal and replacement procedures preliminary requirements ........................................................... 41

Tools required .................................................................................................................................... 41

Service considerations ....................................................................................................................... 41

Plastic parts ....................................................................................................................... 41

Cables and connectors ...................................................................................................... 42

Drive handling .................................................................................................................... 42

Grounding guidelines ......................................................................................................................... 42

Electrostatic discharge damage ......................................................................................... 42

Packaging and transporting guidelines ............................................................. 44

Workstation guidelines ..................................................................... 44

5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 46

Component replacement procedures ................................................................................................. 46

Battery ............................................................................................................................... 47

vii

Optical drive ....................................................................................................................... 48

Hard drive .......................................................................................................................... 49

WLAN module .................................................................................................................... 52

Memory module ................................................................................................................. 54

6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 55

Component replacement procedures ................................................................................................. 55

Keyboard ........................................................................................................................... 56

Top cover ........................................................................................................................... 60

Power button board ........................................................................................................... 63

TouchPad button board ..................................................................................................... 64

Display assembly ............................................................................................................... 65

Display assembly subcomponents .................................................................................... 67

System board ..................................................................................................................... 73

RTC battery ....................................................................................................................... 78

Fan ..................................................................................................................................... 80

Heat sink ............................................................................................................................ 81

Processor ........................................................................................................................... 85

Speakers ............................................................................................................................ 86

RJ-45/USB board ............................................................................................................... 88

Power connector cable ...................................................................................................... 89

Optical drive connector cable ............................................................................................ 90

PCH heat sink .................................................................................................................... 91

7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 93

Starting Setup Utility (BIOS) ............................................................................................................... 93

Updating the BIOS ............................................................................................................................. 93

Determining the BIOS version ........................................................................................... 93

Downloading a BIOS update ............................................................................................. 94

Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 95

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 95

8 Specifications ................................................................................................................................................ 96

Computer specifications ..................................................................................................................... 96

17.3 inch display specifications .......................................................................................................... 96

Hard drive specifications .................................................................................................................... 97

9 Backing up, restoring, and recovering ....................................................................................................... 98

Creating recovery media and backups ............................................................................................... 98

Creating HP Recovery media ............................................................................................ 98

viii

Restore and recovery ......................................................................................................................... 99

Recovering using HP Recovery Manager ........................................................................ 100

What you need to know ................................................................................... 100

Using the HP Recovery partition ..................................................................... 100

Using HP Recovery media to recover ............................................................. 101

Changing the computer boot order ................................................................. 101

Removing the HP Recovery partition ............................................................................... 102

10 Power cord set requirements .................................................................................................................. 103

Requirements for all countries .......................................................................................................... 103

Requirements for specific countries and regions ............................................................................. 104

11 Recycling ................................................................................................................................................... 106

Index ................................................................................................................................................................. 107

1 Product description

Category Description Computer models

equipped with an

AMD processor

Product Name HP Pavilion 17 TouchSmart Notebook PC

HP Pavilion 17 Notebook PC

Processors AMD

AMD® A10-5750M 2.50 GHz

●

processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W)

AMD A10-4600M 2.30 GHz

●

processor (turbo up to 3.20 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W)

AMD A8-5550M 2.10 GHz processor

●

(turbo up to 3.10 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W)

● AMD A8-4500M 1.90 GHz processor

(turbo up to 2.80 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W)

● AMD A6-5350M 2.90 GHz processor

(turbo up to 3.50 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W), not supported for use on computer models equipped with Windows® 8.1

AMD A6-5200 2.0 GHz processor

●

(1600 MHz, 2 MB L2 cache, DDR3L, quad core, 25 W)

AMD A6-4400M 2.70 GHz processor

●

(turbo up to 3.20 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W)

√√

√

Computer models

equipped with an

Intel processor

● AMD A4-5150M 2.70 GHz processor

(turbo up to 3.30 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W); not supported for use on computer models equipped with Windows 8.1

AMD A4-5000 1.5 GHz processor

●

(1600MHz, 2 MB L2 cache DDR3L, quad core, 15 W)

AMD E1-2500 1.4 GHz processor

●

(1600MHz, 1 MB L2 cache, DDR3L), dual core 15 W)

Category Description Computer models

equipped with an

AMD processor

Computer models

equipped with an

Intel processor

Processors (continued) 4th Generation Intel Core

Intel® Core® i7-4702MQ 2.20 GHz

●

processor (SC turbo up to 2.90 GHz; 1600 MHz FSB, 6.0 MB L3 cache, quad core, 37 W)

Intel Core i5-4200M 2.5 GHz

●

processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0 MB L3 cache, dual core, 37 W)

● Intel Core i3-4000M 2.40 GHz

processor (1600 MHz FSB, 3.0 MB L3 cache, dual core, 37 W)

Intel Pentium® 3550M 2.40 GHz

●

processor (1600 MHz FSB, 2.0 MB L3 cache, dual core, 37 W)

Intel Celeron® 2950M 2.00 GHz

●

processor (1600 MHz FSB, 2.0 MB L3 cache, 37 W)

3rd Generation Intel Core

Intel Core i7-3632QM (2.2 GHz

●

processor (SC turbo up to 3.2GHz, 1600 MHz, 6 MB L3 Cache, DDR3, quad core, 35 W)

Intel Core i5-3230M 2.60 GHz

●

processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 3.0 MB L3 cache, dual core, 35 W)

Intel Core i3-3130M 2.60 GHz

●

processor (1600 MHz FSB, 3.0 MB L3 cache, dual core, 35 W)

Intel Core i3-3110M 2.40 GHz

●

processor (1333 MHz FSB, 3.0 MB L3 cache, dual core, 35 W)

√

Chipset AMD A76M fusion controller hub √

Intel HM86 Express Chipset

2 Chapter 1 Product description

● Intel Pentium 2030M 2.50 GHz

processor (1600 MHz FSB, 2.0 MB L3 cache, dual core, 35 W)

Intel Pentium 2020M 2.40 GHz

●

processor (1600 MHz FSB, 2.0 MB L3 cache, dual core, 35 W)

Intel Celeron 1005M 1.90 GHz

●

processor (1600 MHz, 2.0 MB L3 cache, dual core, 35 W)

Intel HM76 Express Chipset

√

Category Description Computer models

equipped with an

AMD processor

Computer models

equipped with an

Intel processor

Graphics Internal graphics:

AMD Radeon™ HD 8650G graphics

●

on computer models equipped with an AMD A10-5750M processor

AMD Radeon HD 8550G graphics on

●

computer models equipped with an AMD A8-5550M processor

● AMD Radeon HD 8450G graphics on

computer models equipped with an AMD A6-5350M processor; not supported for use on computer models equipped with Windows 8.1

AMD Radeon HD 8350G graphics on

●

computer models equipped with an AMD A4-5150M processor; not supported for use on computer models equipped with Windows 8.1

AMD Radeon HD 8400 graphics on

●

computer models equipped with an AMD A6-5200 processor

● AMD Radeon HD 8330 graphics on

computer models equipped with an AMD A4-5000 processor

AMD Radeon HD 8240 graphics on

●

computer models equipped with an AMD E1-2500 processor

AMD Radeon HD 7660G on

●

computer models equipped with an A10-4600M processor

√

● AMD Radeon HD 7640G on

computer models equipped with an AMD A8-4500M processor

AMD Radeon HD 7520G on

●

computer models equipped with an AMD A6-4400M processor

Category Description Computer models

equipped with an

AMD processor

Computer models

equipped with an

Intel processor

Graphics (continued) Switchable graphics:

AMD Radeon HD 8670M with 1 GB

●

of dedicated video memory (128 M x 16 DDR3 1 GHz x 4 pcs; 1 GHz downgrade to 900 MHz)

AMD Radeon HD 8670M with 2 GB

●

of dedicated video memory (256 M x 16 DDR3 1 GHz x 4 pcs; 1 GHz downgrade to 900 MHz)

Support for HD decode, DX11, and HDMI

Support for PX5.5 (supported for use on computer models equipped with Windows

8.0)

Support for PX7.0 (supported for use on computer models equipped with Windows

8.1)

AMD Start Now (AMD IOIC) 1.0 on computer models equipped with an AMD A10-5750, A8-5550, A6-5350, or A4-5150 processor

Dual graphics:

AMD Radeon HD 8650G + HD

●

8670M dual graphics on computer models equipped with an AMD A10-5750 processor

AMD Radeon HD 8550G + HD

●

8670M dual graphics on computer models equipped with an AMD A8-5550 processor

√

4 Chapter 1 Product description

● AMD Radeon HD 8450G + HD

8670M dual graphics on computer models equipped with an AMD A6-5350 processor; not supported for use on computer models equipped with Windows 8.1

AMD Radeon HD 7660G + HD

●

8670M dual graphics on computer models equipped with an AMD A10-4600M processor

AMD Radeon HD 7640G + HD

●

8670M dual graphics on computer models equipped with an A8-4500M processor

● AMD Radeon HD 7520G + HD

8670M Dual Graphics dual graphics on computer models equipped with an A6-4400M processor

Category Description Computer models

equipped with an

AMD processor

Computer models

equipped with an

Intel processor

Graphics (continued) Internal graphics:

Intel HD Graphics 4600 on computer

●

models equipped with an Intel 4th Generation Core processor

Intel HD Graphics 4000 on computer

●

models equipped with an Intel 3rd Generation Core processor

● Intel HD Graphics on computer

models equipped with an Intel Pentium or Celeron processor

Switchable Discrete Graphics:

● AMD Radeon HD 8670M (64 bit), M2

package, 28 nm, 25 W, 4 pcs of dedicated video memory (2 GB VRAM, 256 MB×16, DDR3, 1 GHz×4 pcs)

AMD Radeon HD 8670M (64 bit), M2

●

package, 28 nm, 25 W, 4 pcs of dedicated video memory (1 GB VRAM, 128 MB×16, DDR3, 1 GHz×4 pcs, 1 GHz bridge to 900 MHz)

Support for HD decode, DX11, and HDMI

Support for PX5.5 (supported for use on computer models equipped with Windows

8.0)

Support for MS Hybrid Graphic

√

Panel

17.3 in, high-definition+ (HD+), white

●

light-emitting diode (WLED), BrightView (1600×900), wedge (6.0 mm), SVA, typical brightness 200 nits, 16:9 ultra wide aspect ratio

● 17.3 in, HD+ WLED AntiGlare

(1600x900) wedge (6.0 mm) SVA touchscreen solution with flush glass, multitouch enabled

√√

Category Description Computer models

equipped with an

AMD processor

Computer models

equipped with an

Intel processor

Memory Two customer-accessible/upgradable

memory module slots

Support for DDR3L (1600 MHz) dual channel

Support for DDR3L-1600 MHz single channel (for use on computer models equipped with an AMD A6-5200, A4-500, or E1-2500 processor)

Support for up to 12288 MB of system RAM in the following configurations:

● 12288 MB (8192 MB x 1+ 4096 MB x

1), not supported for use on computer models equipped with a 32 bit OS

● 8192 MB (8192 MB×1, 4096 MB×2),

not supported for use on computer models equipped with a 32 bit OS

6144 MB (4096 MB+2048 MB), not

●

supported for use on computer models equipped with a 32 bit OS

4096 MB (4096 MB×1)

●

Hard drive Support for 6.35 cm (2.5 in) hard drives in

7.0 mm (.28 in) and 9.5 mm (.37 in) thickness

√√

Support for Serial ATA

Support for HP 3D DriveGuard hard drive protection

Support for the following hard drives:

1 TB, 5400 rpm, 9.5 mm

●

● 750 GB, 5400 rpm, 9.5 mm

640 GB, 5400 rpm, 9.5 mm

●

(supported for use on computer models equipped with Intel processors and supported for use on computer models equipped with AMD processors with Windows 8.0)

● 500 GB, 5400 rpm, 9.5, and 7.0 mm

Optical drive 9.5 mm tray load

SATA

Fixed (not modular)

DVD±RW Double Layer SuperMulti Drive

√√

6 Chapter 1 Product description

Category Description Computer models

equipped with an

AMD processor

Computer models

equipped with an

Intel processor

Audio and video Dual speakers

Single digital microphone

HD Audio

DTS sound+

Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second)

Ethernet Integrated 10/100 network interface card

(NIC)

Wireless Integrated wireless local area network

(WLAN) options by way of wireless module

Two WLAN antennas built into display assembly

Compatible with Miracast-certified devices.

Support for the following WLAN formats:

● Qualcomm Atheros QCA9485

802.11b/g/n WiFi Adapter

Qualcomm Atheros AR9565 802.11b/

●

1×1 WiFi + Combo Adapter

Ralink R

●

WiFi and Bluetooth 4.0 Combo Adapter

● Realtek RTL8188EE 802.11b/g/n

WiFi Adapter

Bluetooth 4.0

LE 802.11b/g/n 1×1

T3290

√√

g/n

External media cards HP 2 in-1 multiformat Digital Media

Intel Centrino Wireless-N 2230

●

Combo Adapter (not supported for use on computer models equipped with Windows 8.1)

Intel Wireless-N 7260BN 802.11b/g/n

●

2×2 WiFi + Bluetooth 4.0 Combo Adapter

Antenna support for 802.11a/b/g/n Multiple-Input and Multiple-Output (MIMO) support 2x2

Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD).

√

√√

Category Description Computer models

equipped with an

AMD processor

Computer models

equipped with an

Intel processor

Ports

Keyboard/pointing devices

AC adapter, HP Smart

●

Audio in (mono microphone)/audio-

●

out (stereo headphone) combo jack

● HDMI v1.4 supporting up to

1920×1080 @ 60Hz

RJ-45 (Ethernet)

●

USB: two USB 3.0 ports, one USB

●

2.0 port

VGA (Dsub 15 pin) supporting:

●

1920×1600 external resolution

◦

@ 60 Hz

2048×1536 @ 75Hz (computer

◦

models equipped with an Intel processor only)

Hot plug and unplug

◦

Autodetection for correct output

◦

to wide-aspect versus standard aspect video

Full-size, island-style keyboard with numeric keypad in black or white finish

Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default

Taps enabled by default

√√

Support for Windows 8 modern trackpad

Power requirements Support for the following AC adapters:

90 W HP Smart AC adapter (PFC,

●

4.5 mm)

● 65 W HP Smart AC adapter (non-

PFC, 4.5 mm)

Support for the following batteries:

6 cell, 62 Wh, 2.80 Ah, Li-ion battery

●

6 cell, 47 Wh, 2.20 Ah, Li-ion battery

●

Security Security cable lock √√

√√

8 Chapter 1 Product description

Category Description Computer models

equipped with an

AMD processor

Computer models

equipped with an

Intel processor

Operating system Preinstalled:

Windows 8.1 Standard

●

Windows 8 Standard

●

FreeDOS

●

Serviceability End user replaceable parts:

AC adapter

●

Battery (system)

●

● Hard drive

Memory modules (expansion and

●

primary)

Optical drive

●

WLAN module

●

√√

2 External component identification

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your computer:

1. From the Start screen, type control panel, and then select Control Panel.

2. Select System and Security, and then in the System area, click Device Manager in the left

column.

A list reveals all the devices installed in your computer.

Display

Item Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is

(2) WLAN antennas (2)* Send and receive wireless signals to communicate

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures still photographs.

10 Chapter 2 External component identification

closed while the power is on.

NOTE: The internal display switch is not visible from

the outside of the computer.

with WLANs.

Item Component Description

(5) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app.

Display 11

Buttons and speakers

Item Component Description

(1) Power button ● When the computer is off, press the button to turn

(2) Speakers (2) Produce sound.

on the computer.

When the computer is on, press the button briefly

●

to initiate Sleep.

● When the computer is in the Sleep state, press the

button briefly to exit Sleep.

When the computer is in Hibernation, press the

●

button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power

button will result in the loss of unsaved information.

If the computer has stopped responding and Microsoft® Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

NOTE: For select models, the Intel Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

12 Chapter 2 External component identification

Keys

Item Component Description

(1) esc key Reveals system information when pressed in

combination with the fn key.

(2) fn key Reveals system information when pressed in

combination with the esc key.

(3) Windows key Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows logo key again will

return you to the previous screen.

(4) Action keys Execute frequently used system functions.

(5) num lk key Controls the function of the integrated numeric keypad.

(6) Integrated numeric keypad Set at the factory to function like an external numeric

Press the key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by the directional arrows on the keys).

NOTE: The keypad function that is active when the

computer is turned off is reinstated when the computer is turned back on.

keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key.

Keys 13

Lights

Item Component Description

(1) Power light

(2) Mute light ● Amber: Computer sound is off.

(3) Wireless light On: An integrated wireless device, such as a WLAN

(4) Caps lock light On: Caps lock is on, which switches the keys to all

White: The computer is on.

●

Blinking white: The computer is in the Sleep state,

●

which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation.

●

Hibernation is an energy-saving mode that uses the least amount of power.

NOTE: For select models, the Intel Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

Off: Computer sound is on.

●

device and/or a Bluetooth device, is on.

NOTE: On some models, the wireless light is amber

when all wireless devices are off.

capital letters.

14 Chapter 2 External component identification

TouchPad

Item Component Description

(1) TouchPad zone Moves the on-screen pointer and selects or activates

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Left side

Item Component Description

(1) External monitor port Connects an external VGA monitor or projector.

(2) Vent Enables airflow to cool internal components.

items on the screen.

NOTE: The TouchPad also supports edge-swipe

gestures.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3) HDMI port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio component, or a high-speed HDMI device.

(4) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide

enhanced USB power performance.

TouchPad 15

Item Component Description

(5) Audio-out (headphone) jack/Audio in

(microphone) jack

(6) Media Card Reader Reads data from and writes data to digital memory

(7) Hard drive light ● Blinking white: The hard drive is being accessed.

(8) Power light

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-

conductor connector that supports both audio-out (headphone) and audio in (microphone).

cards such as Secure Digital (SD).

Amber: HP 3D DriveGuard has temporarily parked

●

the hard drive.

White: The computer is on.

●

Blinking white: The computer is in the Sleep state,

●

which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation.

●

Hibernation is an energy-saving mode that uses the least amount of power.

16 Chapter 2 External component identification

NOTE: For select models, the Intel Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

Right side

Item Component Description

(1) Optical drive Reads and writes to an optical disc.

(2) Optical drive eject button Releases the disc tray.

(3) USB 2.0 port Connects an optional USB device.

(4) RJ-45 (network) jack Connects a network cable.

(5) AC adapter light ● White: The AC adapter is connected and the

(6) Power connector Connects an AC adapter.

(7) Security cable slot Attaches an optional security cable to the computer.

battery is charged.

Amber: The AC adapter is connected and the

●

battery is charging.

● Off: The computer is using DC power.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

Right side 17

Bottom

Item Component Description

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

(1) Battery bay Holds the battery.

(2) Vents (5) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3) Battery release latch Releases the battery from the battery bay.

(4) Service cover Provides access to the hard drive bay, the WLAN

module slot, and the memory module slots.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support.

IMPORTANT: All labels described in this section will be located in one of 3 places depending on

your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.

18 Chapter 2 External component identification

Service label—Provides important information to identify your computer. When contacting

●

support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

NOTE: Your service labels will resemble one of the examples shown below. Refer to the

illustration that most closely matches the service label on your computer.

Component

(1) Product name

(2) Serial number

(3) Product number

(4) Warranty period

(5) Model number (select models only)

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select models only)

(5) Revision number

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the

●

approval markings for the countries or regions in which the devices have been approved for use.

Labels 19

3 Illustrated parts catalog

Computer major components

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly:

17.3 in (43.94 cm), HD+, WLED, BrightView, AG, SVA, LED TouchSmart display

17.3 in (43.94 cm), HD+, WLED, BrightView, AG, SVA, LED display assembly for HP Pavilion 17 Notebook

(2) Keyboard (includes keyboard cable):

In black finish for use on all computer models in Belgium 720670-A41

In black finish for use only on computer models equipped with an Intel processor

In black finish for use on all computer models in Canada 720670-DB1

In black finish for use on all computer models in the Czech Republic and Slovakia 720670-FL1

In black finish for use on all computer models in Denmark, Finland, Norway, and

In black finish for use on all computer models in France 720670-051

In black finish for use on all computer models in Germany 720670-041

In black finish for use on all computer models in Greece 720670-151

In black finish for use on all computer models in Hungary 720670-211

In black finish for use only on computer models equipped with an Intel processor

assembly for HP Pavilion 17 TouchSmart Notebook models

models. This display assembly is spared at the subcomponent level only. For more display assembly spare part information, see

in Bulgaria

Sweden

in Israel

Display assembly subcomponents on page 28.

749970-001

720670-261

720670-DH1

720670-BB1

In black finish for use on all computer models in Italy 720670-061

In black finish for use on all computer models Internationally 720670-B31

In black finish for use only on computer models equipped with an AMD processor

in Portugal

In black finish for use on all computer models in Romania 720670-271

In black finish for use on all computer models in Russia 720670-251

In black finish for use only on computer models equipped with an Intel processor

in Saudi Arabia

In black finish for use on all computer models the Adriatic Region 720670-BA1

In black finish for use on all computer models in Spain 720670-071

In black finish for use on all computer models in Switzerland 720670-BG1

In black finish for use on all computer models in Turkey 720670-141

In black finish for use on all computer models in the United Kingdom 720670-031

In black finish for use on all computer models in the United States 720670-001

In white finish for use on all computer models in Belgium 724535-A41

In white finish for use only on computer models equipped with an Intel processor

in Bulgaria

In white finish for use on all computer models in Canada 724535-DB1

720670-131

720670-171

724535-261

Computer major components 21

Item Component Spare part number

In white finish for use on all computer models in the Czech Republic and Slovakia 724535-FL1

In white finish for use on all computer models in Denmark, Finland, Norway, and

Sweden

In white finish for use on all computer models in France 724535-051

In white finish for use on all computer models in Germany 724535-041

In white finish for use on all computer models in Greece 724535-151

In white finish for on all computer models in Hungary 724535-211

In white finish for use only on computer models equipped with an Intel processor

in Israel

In white finish for use on all computer models in Italy 724535-061

In white finish for use on all computer models Internationally 724535-B31

In white finish for use only on computer models equipped with an AMD processor

in Portugal

In white finish for use on all computer models in Romania 724535-271

In white finish for use on all computer models in Russia 724535-251

In white finish for use only on computer models equipped with an Intel processor

in Saudi Arabia

In white finish for use on all computer models in the Adriatic Region 724535-BA1

In white finish for use on all computer models in Spain 724535-071

724535-DH1

724535-BB1

724535-131

724535-171

In white finish for use on all computer models in Switzerland 724535-BG1

In white finish for use on all computer models in Turkey 724535-141

In white finish for use on all computer models in the United Kingdom 724535-031

In white finish for use on all computer models in the United States 724535-001

(3) Top cover (includes TouchPad):

In flyer red finish for use on all computer models 720681-001

In goji berry finish for use on all computer models 748414-001

In hazel berry finish for use on all computer models 748413-001

In mineral black finish for use on all computer models 733516-001

In pearl white finish for use on all computer models 720680-001

In regal purple finish for use on all computer models 720683-001

In revolutionary blue finish for use on all computer models 720682-001

In sparkling black and silver finish for use on all computer models 720684-001

(4) Power button board (includes cable)

For use with HP Pavilion 17 Notebook computer models only 720673-001

For use with HP Pavilion 17 TouchSmart Notebook computer models only 749969-001

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(5) TouchPad button board (includes TouchPad board cable and TouchPad button

board cable)

(6) System board (includes replacement thermal material):

HP Pavilion 17 Notebook computer models

For use only on computer models equipped with the AMD A76M chipset, a graphics

subsystem with 2 GB of discrete memory, and the Windows 8 Standard operating system

For use only on computer models equipped with the AMD A76M chipset, a graphics

subsystem with 2 GB of discrete memory, and the FreeDOS operating system

For use only on computer models equipped with the AMD A76M chipset, a graphics

subsystem with 1 GB of discrete memory, and the Windows 8 Standard operating system

For use only on computer models equipped with the AMD A76M chipset, a graphics

subsystem with 1 GB of discrete memory, and the FreeDOS operating system

For use only on computer models equipped with the AMD A76M chipset, a graphics

subsystem with UMA memory, and the Windows 8 Standard operating system

For use only on computer models equipped with the AMD A76M chipset, a graphics

subsystem with UMA memory, and the FreeDOS operating system

For use only on computer models equipped with an AMD A6-5200 processor,

a graphics subsystem with 1 GB of discrete memory, and the Windows 8 Standard operating system

720672-001

737131-501

737131-001

720692-501

720692-001

720691-501

720691-001

726634-501

For use only on computer models equipped with an AMD A6-5200 processor,

a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system

For use only on computer models equipped with an AMD A6-5200 processor,

a graphics subsystem with UMA memory, and the Windows 8 Standard operating system

For use only on computer models equipped with an AMD A6-5200 processor,

a graphics subsystem with UMA memory, and the FreeDOS operating system

For use only on computer models equipped with an AMD A4-5000 processor,

a graphics subsystem with 1 GB of discrete memory, and the Windows 8.1 Standard operating system

For use only on computer models equipped with an AMD A4-5000 processor,

a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system

For use only on computer models equipped with an AMD A4-5000 processor,

a graphics subsystem with a UMA memory, and the Windows 8 Standard operating system

For use only on computer models equipped with an AMD A4-5000 processor,

a graphics subsystem with a UMA memory, and the FreeDOS operating system

For use only on computer models equipped with an AMD E1-2500 processor, a

graphics subsystem with UMA memory, and the Windows 8 Standard operating system

For use only on computer models equipped with an AMD E1-2500 processor, a

graphics subsystem with UMA memory, and the FreeDOS operating system

726634-001

726633-501

726633-001

747002-501

747002-001

731534-501

731534-001

737452-501

737452-001

Computer major components 23

Item Component Spare part number

For use only on computer models equipped with the Intel HM86 chipset, a graphics