HP Pavilion 17 TouchSmart Notebook
PC
HP Pavilion 17 Notebook PC
Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Third Edition: January 2014
First Edition: April 2013
Document Part Number: 718337-003
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.
For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ |
1 |
|
2 |
External component identification .............................................................................................................. |
10 |
|
Finding your hardware and software information ............................................................................... |
10 |
|
Locating hardware ............................................................................................................. |
10 |
|
Display ................................................................................................................................................ |
10 |
|
Buttons and speakers ......................................................................................................................... |
12 |
|
Keys ................................................................................................................................................... |
13 |
|
Lights .................................................................................................................................................. |
14 |
|
TouchPad ........................................................................................................................................... |
15 |
|
Left side .............................................................................................................................................. |
15 |
|
Right side ........................................................................................................................................... |
17 |
|
Bottom ................................................................................................................................................ |
18 |
|
Labels ................................................................................................................................................. |
18 |
3 |
Illustrated parts catalog ............................................................................................................................... |
20 |
|
Computer major components ............................................................................................................. |
20 |
|
Display assembly subcomponents ..................................................................................................... |
28 |
|
Mass storage devices ......................................................................................................................... |
30 |
|
Miscellaneous parts ............................................................................................................................ |
31 |
|
Sequential part number listing ............................................................................................................ |
31 |
4 Removal and replacement procedures preliminary requirements ........................................................... |
41 |
|
|
Tools required .................................................................................................................................... |
41 |
|
Service considerations ....................................................................................................................... |
41 |
|
Plastic parts ....................................................................................................................... |
41 |
|
Cables and connectors ...................................................................................................... |
42 |
|
Drive handling .................................................................................................................... |
42 |
|
Grounding guidelines ......................................................................................................................... |
42 |
|
Electrostatic discharge damage ......................................................................................... |
42 |
|
Packaging and transporting guidelines ............................................................. |
44 |
|
Workstation guidelines ..................................................................... |
44 |
5 Removal and replacement procedures for Customer Self-Repair parts ................................................. |
46 |
|
|
Component replacement procedures ................................................................................................. |
46 |
|
Battery ............................................................................................................................... |
47 |
vii
Optical drive ....................................................................................................................... |
48 |
Hard drive .......................................................................................................................... |
49 |
WLAN module .................................................................................................................... |
52 |
Memory module ................................................................................................................. |
54 |
6 Removal and replacement procedures for Authorized Service Provider parts ...................................... |
55 |
Component replacement procedures ................................................................................................. |
55 |
Keyboard ........................................................................................................................... |
56 |
Top cover ........................................................................................................................... |
60 |
Power button board ........................................................................................................... |
63 |
TouchPad button board ..................................................................................................... |
64 |
Display assembly ............................................................................................................... |
65 |
Display assembly subcomponents .................................................................................... |
67 |
System board ..................................................................................................................... |
73 |
RTC battery ....................................................................................................................... |
78 |
Fan ..................................................................................................................................... |
80 |
Heat sink ............................................................................................................................ |
81 |
Processor ........................................................................................................................... |
85 |
Speakers ............................................................................................................................ |
86 |
RJ-45/USB board ............................................................................................................... |
88 |
Power connector cable ...................................................................................................... |
89 |
Optical drive connector cable ............................................................................................ |
90 |
PCH heat sink .................................................................................................................... |
91 |
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... |
93 |
Starting Setup Utility (BIOS) ............................................................................................................... |
93 |
Updating the BIOS ............................................................................................................................. |
93 |
Determining the BIOS version ........................................................................................... |
93 |
Downloading a BIOS update ............................................................................................. |
94 |
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... |
95 |
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... |
95 |
8 Specifications ................................................................................................................................................ |
96 |
Computer specifications ..................................................................................................................... |
96 |
17.3 inch display specifications .......................................................................................................... |
96 |
Hard drive specifications .................................................................................................................... |
97 |
9 Backing up, restoring, and recovering ....................................................................................................... |
98 |
Creating recovery media and backups ............................................................................................... |
98 |
Creating HP Recovery media ............................................................................................ |
98 |
viii
Restore and recovery ......................................................................................................................... |
99 |
Recovering using HP Recovery Manager ........................................................................ |
100 |
What you need to know ................................................................................... |
100 |
Using the HP Recovery partition ..................................................................... |
100 |
Using HP Recovery media to recover ............................................................. |
101 |
Changing the computer boot order ................................................................. |
101 |
Removing the HP Recovery partition ............................................................................... |
102 |
10 Power cord set requirements .................................................................................................................. |
103 |
Requirements for all countries .......................................................................................................... |
103 |
Requirements for specific countries and regions ............................................................................. |
104 |
11 Recycling ................................................................................................................................................... |
106 |
Index ................................................................................................................................................................. |
107 |
ix
x
Category |
Description |
|
Computer models |
Computer models |
|
|
|
equipped with an |
equipped with an |
|
|
|
AMD processor |
Intel processor |
|
|
|
|
|
Product Name |
HP Pavilion 17 |
TouchSmart Notebook PC |
√ |
√ |
|
HP Pavilion 17 |
Notebook PC |
|
|
|
|
|
|
|
Processors |
AMD |
|
√ |
|
●AMD® A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W)
●AMD A10-4600M 2.30 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W)
●AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W)
●AMD A8-4500M 1.90 GHz processor (turbo up to 2.80 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W)
●AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W), not supported for use on computer models equipped with Windows® 8.1
●AMD A6-5200 2.0 GHz processor (1600 MHz, 2 MB L2 cache, DDR3L, quad core, 25 W)
●AMD A6-4400M 2.70 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W)
●AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W); not supported for use on computer models equipped with Windows 8.1
●AMD A4-5000 1.5 GHz processor (1600MHz, 2 MB L2 cache DDR3L, quad core, 15 W)
●AMD E1-2500 1.4 GHz processor (1600MHz, 1 MB L2 cache, DDR3L), dual core 15 W)
1
Category |
Description |
Computer models |
Computer models |
|
|
equipped with an |
equipped with an |
|
|
AMD processor |
Intel processor |
|
|
|
|
Processors (continued) |
4th Generation Intel Core |
|
√ |
|
● Intel® Core® i7-4702MQ 2.20 GHz |
|
|
|
processor (SC turbo up to 2.90 GHz; |
|
|
|
1600 MHz FSB, 6.0 MB L3 cache, |
|
|
|
quad core, 37 W) |
|
|
|
● Intel Core i5-4200M 2.5 GHz |
|
|
|
processor (SC turbo up to 3.10 GHz; |
|
|
|
1600 MHz FSB, 3.0 MB L3 cache, |
|
|
|
dual core, 37 W) |
|
|
|
● Intel Core i3-4000M 2.40 GHz |
|
|
|
processor (1600 MHz FSB, 3.0 MB |
|
|
|
L3 cache, dual core, 37 W) |
|
|
|
● Intel Pentium® 3550M 2.40 GHz |
|
|
|
processor (1600 MHz FSB, 2.0 MB |
|
|
|
L3 cache, dual core, 37 W) |
|
|
|
● Intel Celeron® 2950M 2.00 GHz |
|
|
|
processor (1600 MHz FSB, 2.0 MB |
|
|
|
L3 cache, 37 W) |
|
|
|
3rd Generation Intel Core |
|
|
|
● Intel Core i7-3632QM (2.2 GHz |
|
|
|
processor (SC turbo up to 3.2GHz, |
|
|
|
1600 MHz, 6 MB L3 Cache, DDR3, |
|
|
|
quad core, 35 W) |
|
|
|
● Intel Core i5-3230M 2.60 GHz |
|
|
|
processor (SC turbo up to 3.20 GHz; |
|
|
|
1600 MHz FSB, 3.0 MB L3 cache, |
|
|
|
dual core, 35 W) |
|
|
|
● Intel Core i3-3130M 2.60 GHz |
|
|
|
processor (1600 MHz FSB, 3.0 MB |
|
|
|
L3 cache, dual core, 35 W) |
|
|
|
● Intel Core i3-3110M 2.40 GHz |
|
|
|
processor (1333 MHz FSB, 3.0 MB |
|
|
|
L3 cache, dual core, 35 W) |
|
|
|
● Intel Pentium 2030M 2.50 GHz |
|
|
|
processor (1600 MHz FSB, 2.0 MB |
|
|
|
L3 cache, dual core, 35 W) |
|
|
|
● Intel Pentium 2020M 2.40 GHz |
|
|
|
processor (1600 MHz FSB, 2.0 MB |
|
|
|
L3 cache, dual core, 35 W) |
|
|
|
● Intel Celeron 1005M 1.90 GHz |
|
|
|
processor (1600 MHz, 2.0 MB L3 |
|
|
|
cache, dual core, 35 W) |
|
|
|
|
|
|
Chipset |
AMD A76M fusion controller hub |
√ |
|
|
|
|
|
|
Intel HM86 Express Chipset |
|
√ |
|
Intel HM76 Express Chipset |
|
|
|
|
|
|
2 Chapter 1 Product description
Category |
Description |
Computer models |
Computer models |
|
|
equipped with an |
equipped with an |
|
|
AMD processor |
Intel processor |
|
|
|
|
Graphics |
Internal graphics: |
√ |
|
●AMD Radeon™ HD 8650G graphics on computer models equipped with an AMD A10-5750M processor
●AMD Radeon HD 8550G graphics on computer models equipped with an AMD A8-5550M processor
●AMD Radeon HD 8450G graphics on computer models equipped with an AMD A6-5350M processor; not supported for use on computer models equipped with Windows 8.1
●AMD Radeon HD 8350G graphics on computer models equipped with an AMD A4-5150M processor; not supported for use on computer models equipped with Windows 8.1
●AMD Radeon HD 8400 graphics on computer models equipped with an AMD A6-5200 processor
●AMD Radeon HD 8330 graphics on computer models equipped with an AMD A4-5000 processor
●AMD Radeon HD 8240 graphics on computer models equipped with an AMD E1-2500 processor
●AMD Radeon HD 7660G on computer models equipped with an A10-4600M processor
●AMD Radeon HD 7640G on computer models equipped with an AMD A8-4500M processor
●AMD Radeon HD 7520G on computer models equipped with an AMD A6-4400M processor
3
Category |
Description |
Computer models |
Computer models |
|
|
equipped with an |
equipped with an |
|
|
AMD processor |
Intel processor |
|
|
|
|
Graphics (continued) |
Switchable graphics: |
√ |
|
|
● AMD Radeon HD 8670M with 1 GB |
|
|
|
of dedicated video memory (128 M x |
|
|
|
16 DDR3 1 GHz x 4 pcs; 1 GHz |
|
|
|
downgrade to 900 MHz) |
|
|
|
● AMD Radeon HD 8670M with 2 GB |
|
|
|
of dedicated video memory (256 M x |
|
|
|
16 DDR3 1 GHz x 4 pcs; 1 GHz |
|
|
|
downgrade to 900 MHz) |
|
|
|
Support for HD decode, DX11, and HDMI |
|
|
|
Support for PX5.5 (supported for use on |
|
|
|
computer models equipped with Windows |
|
|
|
8.0) |
|
|
|
Support for PX7.0 (supported for use on |
|
|
|
computer models equipped with Windows |
|
|
|
8.1) |
|
|
|
AMD Start Now (AMD IOIC) 1.0 on |
|
|
|
computer models equipped with an AMD |
|
|
|
A10-5750, A8-5550, A6-5350, or A4-5150 |
|
|
|
processor |
|
|
|
|
|
|
|
Dual graphics: |
√ |
|
|
● AMD Radeon HD 8650G + HD |
|
|
|
8670M dual graphics on computer |
|
|
|
models equipped with an AMD |
|
|
|
A10-5750 processor |
|
|
|
● AMD Radeon HD 8550G + HD |
|
|
|
8670M dual graphics on computer |
|
|
|
models equipped with an AMD |
|
|
|
A8-5550 processor |
|
|
|
● AMD Radeon HD 8450G + HD |
|
|
|
8670M dual graphics on computer |
|
|
|
models equipped with an AMD |
|
|
|
A6-5350 processor; not supported for |
|
|
|
use on computer models equipped |
|
|
|
with Windows 8.1 |
|
|
|
● AMD Radeon HD 7660G + HD |
|
|
|
8670M dual graphics on computer |
|
|
|
models equipped with an AMD |
|
|
|
A10-4600M processor |
|
|
|
● AMD Radeon HD 7640G + HD |
|
|
|
8670M dual graphics on computer |
|
|
|
models equipped with an A8-4500M |
|
|
|
processor |
|
|
|
● AMD Radeon HD 7520G + HD |
|
|
|
8670M Dual Graphics dual graphics |
|
|
|
on computer models equipped with |
|
|
|
an A6-4400M processor |
|
|
|
|
|
|
4 Chapter 1 Product description
Category |
Description |
Computer models |
Computer models |
|
|
equipped with an |
equipped with an |
|
|
AMD processor |
Intel processor |
|
|
|
|
Graphics (continued) |
Internal graphics: |
|
√ |
|
● Intel HD Graphics 4600 on computer |
|
|
|
models equipped with an Intel 4th |
|
|
|
Generation Core processor |
|
|
|
● Intel HD Graphics 4000 on computer |
|
|
|
models equipped with an Intel 3rd |
|
|
|
Generation Core processor |
|
|
|
● Intel HD Graphics on computer |
|
|
|
models equipped with an Intel |
|
|
|
Pentium or Celeron processor |
|
|
|
Switchable Discrete Graphics: |
|
|
|
● AMD Radeon HD 8670M (64 bit), M2 |
|
|
|
package, 28 nm, 25 W, 4 pcs of |
|
|
|
dedicated video memory (2 GB |
|
|
|
VRAM, 256 MB×16, DDR3, 1 GHz×4 |
|
|
|
pcs) |
|
|
|
● AMD Radeon HD 8670M (64 bit), M2 |
|
|
|
package, 28 nm, 25 W, 4 pcs of |
|
|
|
dedicated video memory (1 GB |
|
|
|
VRAM, 128 MB×16, DDR3, 1 GHz×4 |
|
|
|
pcs, 1 GHz bridge to 900 MHz) |
|
|
|
Support for HD decode, DX11, and HDMI |
|
|
|
Support for PX5.5 (supported for use on |
|
|
|
computer models equipped with Windows |
|
|
|
8.0) |
|
|
|
Support for MS Hybrid Graphic |
|
|
|
|
|
|
Panel |
● 17.3 in, high-definition+ (HD+), white |
√ |
√ |
|
light-emitting diode (WLED), |
|
|
|
BrightView (1600×900), wedge (6.0 |
|
|
|
mm), SVA, typical brightness 200 |
|
|
|
nits, 16:9 ultra wide aspect ratio |
|
|
|
● 17.3 in, HD+ WLED AntiGlare |
|
|
|
(1600x900) wedge (6.0 mm) SVA |
|
|
|
touchscreen solution with flush glass, |
|
|
|
multitouch enabled |
|
|
|
|
|
|
5
Category |
Description |
Computer models |
Computer models |
|
|
equipped with an |
equipped with an |
|
|
AMD processor |
Intel processor |
|
|
|
|
Memory |
Two customer-accessible/upgradable |
√ |
√ |
|
memory module slots |
|
|
|
Support for DDR3L (1600 MHz) |
|
|
|
dual channel |
|
|
|
Support for DDR3L-1600 MHz single |
|
|
|
channel (for use on computer models |
|
|
|
equipped with an AMD A6-5200, A4-500, |
|
|
|
or E1-2500 processor) |
|
|
|
Support for up to 12288 MB of system |
|
|
|
RAM in the following configurations: |
|
|
|
● 12288 MB (8192 MB x 1+ 4096 MB x |
|
|
|
1), not supported for use on computer |
|
|
|
models equipped with a 32 bit OS |
|
|
|
● 8192 MB (8192 MB×1, 4096 MB×2), |
|
|
|
not supported for use on computer |
|
|
|
models equipped with a 32 bit OS |
|
|
|
● 6144 MB (4096 MB+2048 MB), not |
|
|
|
supported for use on computer |
|
|
|
models equipped with a 32 bit OS |
|
|
|
● 4096 MB (4096 MB×1) |
|
|
|
|
|
|
Hard drive |
Support for 6.35 cm (2.5 in) hard drives in |
√ |
√ |
|
7.0 mm (.28 in) and 9.5 mm (.37 in) |
|
|
|
thickness |
|
|
|
Support for Serial ATA |
|
|
|
Support for HP 3D DriveGuard hard drive |
|
|
|
protection |
|
|
|
Support for the following hard drives: |
|
|
|
● 1 TB, 5400 rpm, 9.5 mm |
|
|
|
● 750 GB, 5400 rpm, 9.5 mm |
|
|
|
● 640 GB, 5400 rpm, 9.5 mm |
|
|
|
(supported for use on computer |
|
|
|
models equipped with Intel |
|
|
|
processors and supported for use on |
|
|
|
computer models equipped with AMD |
|
|
|
processors with Windows 8.0) |
|
|
|
● 500 GB, 5400 rpm, 9.5, and 7.0 mm |
|
|
|
|
|
|
Optical drive |
9.5 mm tray load |
√ |
√ |
|
SATA |
|
|
|
Fixed (not modular) |
|
|
|
DVD±RW Double Layer SuperMulti Drive |
|
|
|
|
|
|
6 Chapter 1 Product description
Category |
Description |
Computer models |
Computer models |
|
|
|
|
equipped with an |
equipped with an |
|
|
|
AMD processor |
Intel processor |
|
|
|
|
|
Audio and video |
Dual speakers |
√ |
√ |
|
|
Single digital microphone |
|
|
|
|
HD Audio |
|
|
|
|
DTS sound+ |
|
|
|
|
Integrated HP TrueVision HD webcam |
|
|
|
|
(fixed [no tilt], activity LED, 1280×720 by |
|
|
|
|
30 frames per second) |
|
|
|
|
|
|
|
|
Ethernet |
Integrated 10/100 network interface card |
√ |
√ |
|
|
(NIC) |
|
|
|
|
|
|
|
|
Wireless |
Integrated wireless local area network |
√ |
√ |
|
|
(WLAN) options by way of |
|
|
|
|
wireless module |
|
|
|
|
Two WLAN antennas built into |
|
|
|
|
display assembly |
|
|
|
|
Compatible with Miracast-certified devices. |
|
|
|
|
Support for the following WLAN formats: |
|
|
|
|
● |
Qualcomm Atheros QCA9485 |
|
|
|
|
802.11b/g/n WiFi Adapter |
|
|
|
● Qualcomm Atheros AR9565 802.11b/g/n |
|
|
|
|
|
1×1 WiFi + Bluetooth 4.0 |
|
|
|
|
Combo Adapter |
|
|
|
● Ralink RT3290LE 802.11b/g/n 1×1 |
|
|
|
|
|
WiFi and Bluetooth 4.0 |
|
|
|
|
Combo Adapter |
|
|
|
● |
Realtek RTL8188EE 802.11b/g/n |
|
|
|
|
WiFi Adapter |
|
|
|
|
|
|
|
|
● Intel Centrino Wireless-N 2230 |
|
√ |
|
|
|
Combo Adapter (not supported for |
|
|
|
|
use on computer models equipped |
|
|
|
|
with Windows 8.1) |
|
|
|
● Intel Wireless-N 7260BN 802.11b/g/n |
|
|
|
|
|
2×2 WiFi + Bluetooth 4.0 |
|
|
|
|
Combo Adapter |
|
|
|
Antenna support for 802.11a/b/g/n - |
|
|
|
|
Multiple-Input and Multiple-Output (MIMO) |
|
|
|
|
support 2x2 |
|
|
|
|
|
|
|
|
External media cards |
HP 2 in-1 multiformat Digital Media |
√ |
√ |
|
|
Reader Slot with push-push technology. |
|
|
|
|
Reads data from and writes data to digital |
|
|
memory cards such as Secure Digital (SD).
7
Category |
Description |
Computer models |
Computer models |
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equipped with an |
equipped with an |
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AMD processor |
Intel processor |
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Ports |
● AC adapter, HP Smart |
√ |
√ |
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● Audio in (mono microphone)/audio- |
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out (stereo headphone) combo jack |
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● HDMI v1.4 supporting up to |
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1920×1080 @ 60Hz |
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● RJ-45 (Ethernet) |
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● USB: two USB 3.0 ports, one USB |
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2.0 port |
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● VGA (Dsub 15 pin) supporting: |
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◦ |
1920×1600 external resolution |
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@ 60 Hz |
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◦ |
2048×1536 @ 75Hz (computer |
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models equipped with an Intel |
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processor only) |
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◦ |
Hot plug and unplug |
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◦ |
Autodetection for correct output |
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to wide-aspect versus standard |
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aspect video |
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Keyboard/pointing |
Full-size, island-style keyboard with |
√ |
√ |
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devices |
numeric keypad in black or white finish |
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Gesture support: MultiTouch gestures |
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enabled, two-finger scrolling, and pinch- |
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zoom as default |
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Taps enabled by default |
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Support for Windows 8 modern trackpad |
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Power requirements |
Support for the following AC adapters: |
√ |
√ |
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● 90 W HP Smart AC adapter (PFC, |
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4.5 mm) |
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● 65 W HP Smart AC adapter (non- |
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PFC, 4.5 mm) |
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Support for the following batteries: |
√ |
√ |
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● 6 cell, 62 Wh, 2.80 Ah, Li-ion battery |
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● 6 cell, 47 Wh, 2.20 Ah, Li-ion battery |
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Security |
Security cable lock |
√ |
√ |
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8 Chapter 1 Product description
Category |
Description |
Computer models |
Computer models |
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|
equipped with an |
equipped with an |
|
|
AMD processor |
Intel processor |
|
|
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|
Operating system |
Preinstalled: |
√ |
√ |
●Windows 8.1 Standard
●Windows 8 Standard
●FreeDOS
Serviceability |
End user replaceable parts: |
√ |
√ |
●AC adapter
●Battery (system)
●Hard drive
●Memory modules (expansion and primary)
●Optical drive
●WLAN module
9
To find out what hardware is installed on your computer:
1.From the Start screen, type control panel, and then select Control Panel.
2.Select System and Security, and then in the System area, click Device Manager in the left column.
A list reveals all the devices installed in your computer.
Item |
Component |
Description |
|
|
|
(1) |
Internal display switch |
Turns off the display and initiates Sleep if the display is |
|
|
closed while the power is on. |
|
|
NOTE: The internal display switch is not visible from |
|
|
the outside of the computer. |
|
|
|
(2) |
WLAN antennas (2)* |
Send and receive wireless signals to communicate |
|
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with WLANs. |
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|
(3) |
Webcam light |
On: The webcam is in use. |
|
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|
(4) |
Webcam |
Records video and captures still photographs. |
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|
10 Chapter 2 External component identification
Item |
Component |
Description |
|
|
|
(5) |
Internal microphone |
Records sound. |
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app.
Display 11
Item |
Component |
Description |
|
|
|
(1) |
Power button |
● When the computer is off, press the button to turn |
|
|
on the computer. |
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|
● When the computer is on, press the button briefly |
|
|
to initiate Sleep. |
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|
● When the computer is in the Sleep state, press the |
|
|
button briefly to exit Sleep. |
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|
● When the computer is in Hibernation, press the |
|
|
button briefly to exit Hibernation. |
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|
CAUTION: Pressing and holding down the power |
|
|
button will result in the loss of unsaved information. |
|
|
If the computer has stopped responding and Microsoft® |
|
|
Windows shutdown procedures are ineffective, press |
|
|
and hold the power button down for at least 5 seconds |
|
|
to turn off the computer. |
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|
NOTE: For select models, the Intel Rapid Start |
|
|
Technology feature is enabled at the factory. Rapid Start |
|
|
Technology allows your computer to resume quickly |
|
|
from inactivity. |
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|
|
(2) |
Speakers (2) |
Produce sound. |
|
|
|
12 Chapter 2 External component identification
Item |
Component |
Description |
|
|
|
(1) |
esc key |
Reveals system information when pressed in |
|
|
combination with the fn key. |
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|
|
(2) |
fn key |
Reveals system information when pressed in |
|
|
combination with the esc key. |
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|
(3) |
Windows key |
Returns you to the Start screen from an open app or the |
|
|
Windows desktop. |
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|
NOTE: Pressing the Windows logo key again will |
|
|
return you to the previous screen. |
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|
(4) |
Action keys |
Execute frequently used system functions. |
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|
(5) |
num lk key |
Controls the function of the integrated numeric keypad. |
|
|
Press the key to alternate between the standard |
|
|
numeric function found on an external keypad (this |
|
|
function is turned on at the factory) and the navigational |
|
|
function (indicated by the directional arrows on the |
|
|
keys). |
|
|
NOTE: The keypad function that is active when the |
|
|
computer is turned off is reinstated when the computer |
|
|
is turned back on. |
|
|
|
(6) |
Integrated numeric keypad |
Set at the factory to function like an external numeric |
|
|
keypad. To alternate between this numeric function and |
|
|
the navigational function (indicated by the directional |
|
|
arrows on the keys), press the num lock key. |
|
|
|
Keys 13
Item |
Component |
Description |
|
|
|
(1) |
Power light |
● White: The computer is on. |
|
|
● Blinking white: The computer is in the Sleep state, |
|
|
which is an energy-saving mode. The computer |
|
|
shuts off power to the display and other |
|
|
unneeded components. |
|
|
● Off: The computer is off or in Hibernation. |
|
|
Hibernation is an energy-saving mode that uses |
|
|
the least amount of power. |
|
|
NOTE: For select models, the Intel Rapid Start |
|
|
Technology feature is enabled at the factory. Rapid Start |
|
|
Technology allows your computer to resume quickly |
|
|
from inactivity. |
|
|
|
(2) |
Mute light |
● Amber: Computer sound is off. |
|
|
● Off: Computer sound is on. |
|
|
|
(3) |
Wireless light |
On: An integrated wireless device, such as a WLAN |
|
|
device and/or a Bluetooth device, is on. |
|
|
NOTE: On some models, the wireless light is amber |
|
|
when all wireless devices are off. |
|
|
|
(4) |
Caps lock light |
On: Caps lock is on, which switches the keys to all |
|
|
capital letters. |
|
|
|
14 Chapter 2 External component identification
Item |
Component |
Description |
|
|
|
(1) |
TouchPad zone |
Moves the on-screen pointer and selects or activates |
|
|
items on the screen. |
|
|
NOTE: The TouchPad also supports edge-swipe |
|
|
gestures. |
|
|
|
(2) |
Left TouchPad button |
Functions like the left button on an external mouse. |
|
|
|
(3) |
Right TouchPad button |
Functions like the right button on an external mouse. |
|
|
|
Item |
Component |
Description |
|
|
|
(1) |
External monitor port |
Connects an external VGA monitor or projector. |
|
|
|
(2) |
Vent |
Enables airflow to cool internal components. |
|
|
NOTE: The computer fan starts up automatically to |
|
|
cool internal components and prevent overheating. It is |
|
|
normal for the internal fan to cycle on and off during |
|
|
routine operation. |
|
|
|
(3) |
HDMI port |
Connects an optional video or audio device, such as a |
|
|
high-definition television, any compatible digital or audio |
|
|
component, or a high-speed HDMI device. |
|
|
|
(4) |
USB 3.0 ports (2) |
Connect optional USB 3.0 devices and provide |
|
|
enhanced USB power performance. |
|
|
|
TouchPad 15
Item |
Component |
Description |
|
|
|
(5) |
Audio-out (headphone) jack/Audio in |
Connects optional powered stereo speakers, |
|
(microphone) jack |
headphones, earbuds, a headset, or a television audio |
|
|
cable. Also connects an optional headset microphone. |
|
|
This jack does not support optional microphone-only |
|
|
devices. |
|
|
WARNING! To reduce the risk of personal injury, |
|
|
adjust the volume before putting on headphones, |
|
|
earbuds, or a headset. For additional safety information, |
|
|
refer to the Regulatory, Safety, and Environmental |
|
|
Notices. To access this guide, from the Start screen, |
|
|
type support, select the HP Support Assistant app, |
|
|
select My computer, and then select User guides. |
|
|
NOTE: When a device is connected to the jack, the |
|
|
computer speakers are disabled. |
|
|
NOTE: Be sure that the device cable has a 4- |
|
|
conductor connector that supports both audio-out |
|
|
(headphone) and audio in (microphone). |
|
|
|
(6) |
Media Card Reader |
Reads data from and writes data to digital memory |
|
|
cards such as Secure Digital (SD). |
|
|
|
(7) |
Hard drive light |
● Blinking white: The hard drive is being accessed. |
|
|
● Amber: HP 3D DriveGuard has temporarily parked |
|
|
the hard drive. |
|
|
|
(8) |
Power light |
● White: The computer is on. |
|
|
● Blinking white: The computer is in the Sleep state, |
|
|
which is an energy-saving mode. The computer |
|
|
shuts off power to the display and other |
|
|
unneeded components. |
● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.
16 Chapter 2 External component identification
Item |
Component |
Description |
|
|
|
(1) |
Optical drive |
Reads and writes to an optical disc. |
|
|
|
(2) |
Optical drive eject button |
Releases the disc tray. |
|
|
|
(3) |
USB 2.0 port |
Connects an optional USB device. |
|
|
|
(4) |
RJ-45 (network) jack |
Connects a network cable. |
|
|
|
(5) |
AC adapter light |
● White: The AC adapter is connected and the |
|
|
battery is charged. |
|
|
● Amber: The AC adapter is connected and the |
|
|
battery is charging. |
|
|
● Off: The computer is using DC power. |
|
|
|
(6) |
Power connector |
Connects an AC adapter. |
|
|
|
(7) |
Security cable slot |
Attaches an optional security cable to the computer. |
|
|
NOTE: The security cable is designed to act as a |
|
|
deterrent, but it may not prevent the computer from |
|
|
being mishandled or stolen. |
|
|
|
Right side 17
Item |
Component |
Description |
|
|
|
(1) |
Battery bay |
Holds the battery. |
|
|
|
(2) |
Vents (5) |
Enable airflow to cool internal components. |
|
|
NOTE: The computer fan starts up automatically to |
|
|
cool internal components and prevent overheating. It is |
|
|
normal for the internal fan to cycle on and off during |
|
|
routine operation. |
|
|
|
(3) |
Battery release latch |
Releases the battery from the battery bay. |
|
|
|
(4) |
Service cover |
Provides access to the hard drive bay, the WLAN |
|
|
module slot, and the memory module slots. |
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support.
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
18 Chapter 2 External component identification
●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
Component
(1)Product name
(2)Serial number
(3)Product number
(4)Warranty period
(5)Model number (select models only)
Component
(1)Serial number
(2)Product number
(3)Warranty period
(4)Model number (select models only)
(5)Revision number
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
Labels 19
20 Chapter 3 Illustrated parts catalog