Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Core, and
Centrino are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Third Edition: December 2011
First Edition: May 2011
Document Part Number: 639435-003
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
Top ....................................................................................................................................................... 5
Front ..................................................................................................................................................... 9
Right side ............................................................................................................................................. 9
Left side .............................................................................................................................................. 10
Index ................................................................................................................................................................. 102
vii
viii
1Product description
CategoryDescriptionDiscreteUMA
Product NameHP Pavilion dm4 Entertainment PC√√
ProcessorsIntel® Core™ i7 processor
i7-2620M Dual-Core processor (2.7 GHz, SC turbo
up to 3.40 GHz), 4 MB L3 cache, 35 W
Intel Core i5 processors
i5-2540M Dual-Core processor (2.6 GHz, SC turbo
up to 3.3 GHz), 3 MB L3 cache, 35 W
i5-2520M Dual-Core processor (2.5 GHz, SC turbo
up to 3.2 GHz), 3 MB L3 cache, 35 W
i5-2430M Dual-Core processor (2.4 GHz, SC turbo
up to 3.0 GHz), 3 MB L3 cache, 35 W
i5-2410M processor (2.3 GHz, turbo up to 2.9 GHz),
WirelessIntegrated wireless local area network (WLAN)
options by way of wireless module:
√√
Intel Centrino Wireless-N 1000 802.11b/g/n 1x2 with
WiDi support
Intel Centrino advanced wireless-N 1030 +
Bluetooth® combo 802.11b/g/n 1x2 with WiDi
support
Intel Centrino Advanced–N + WiMAX 6150, 802.11
b/g/n with WiDi support
Intel Centrino Advanced–N + WiMAX 6150 +
Bluetooth 802.11 b/g/n with WiDi support
Realtek RTL8191SE 802.11b/g/n 1x1 WiFi Adapter√√
Ralink 5390GN 802.11b/g/n 1x1 WiFi Adapter√√
Atheros AR9002WB-1NGB 802.11b/g/n 1x1 WiFi
and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS
ready)
Realtek RTL8188CE 802.11b/g/n WiFi with Realtek
CSRBC4 Bluetooth 2.1+EDR Adapter
Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012
Bluetooth 4.0 Combo Adapter
Broadcom 4313GN 802.11b/g/n 1x1 WiFi and
20702 Bluetooth 4.0 Combo Adapter
External media cardDigital Media Slot; supports SD/SDHC/SDXC, MMC√√
√√
√√
√√
√√
√√
√√
√√
√√
Internal media card
expansion
PortsVGA (Dsub 15-pin) supporting:
Hot plug/unplug and auto detect for wide-aspect or
HDMI v1.4 supporting up to 1080p, 1920 x 1200 @
USB 2.0 (4)√√
RJ-45√√
Audio in (microphone)√√
Audio-out (headphone)√√
Smart-pin AC adapter plug√√
Keyboard/pointing devices 35.56 cm (14.0 inch) full-size keyboard√√
Dura-coat island style keyboard√√
TouchPad with tab cover (taps and multitouch
One half-size mini-card slot for WLAN√√
√√
2048 x 1536 resolution at 75 Hz
√√
standard-aspect video
√√
60 Hz DVI mode
√√
gestures (2-finger scrolling, taps, and pinch zoom
enabled by default)
Power requirementsBatteries
3
Supports battery fast charge√
9-cell (100 Whr) 3.0 Ah Li-ion battery√√
6-cell (62-Whr) 2.80Ah Li-ion battery√√
6-cell (55-Whr) 2.55 Ah Li-ion battery√√
AC Adapters
65 W AC adapter with Smart-Pin DC connector√
90 W AC adapter with Smart-Pin DC connector√
SecurityKensington Security Lock√√
Fingerprint reader with Digital Persona Software
Support
OTP (VeriSign) support√√
Intel AT-p ready support√√
Operating systemPreinstalled:
Microsoft Windows 7 Professional (32 and 64 bit)√√
Microsoft Windows 7 Home Premium (32 and 64
bit)
Microsoft Windows 7 Home Basic (32 and 64 bit)√√
Microsoft Windows 7 Starter (32 bit), (No support for
HDD 320 GB)
FreeDOS√√
RedFlag√√
ServiceabilityEnd-user replaceable parts:√√
AC adapter√√
Battery (system)√√
Hard drive√√
Memory module√√
√√
√√
√√
Optical drive√√
Mini-card device√√
4Chapter 1 Product description
2External component identification
Top
TouchPad
ComponentDescription
(1)
(2)TouchPad zoneMoves the pointer and selects or activates items on the
(3)Left TouchPad buttonFunctions like the left button on an external mouse.
(4)Right TouchPad buttonFunctions like the right button on an external mouse.
TouchPad lightTurns the TouchPad on and off. Quickly double-tap the
TouchPad light to turn the TouchPad on and off.
screen.
Top5
Lights
ComponentDescription
(1)
(2)
(3)
(4)Caps lock light
(5) TouchPad light
(6)Fingerprint reader light
Power light
Mute light
Wireless light
White: Power is on.
●
●Blinking white: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
●
NOTE: Another power light is located on the left side of
the computer.
Amber: Computer sound is off.
●
●Off: Computer sound is on.
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
Amber: All wireless devices are off.
●
White: Caps lock is on.
●
●Off: Caps lock is off.
Amber: The TouchPad is off.
●
●Off: The TouchPad is on.
White: Fingerprint read is good.
●
6Chapter 2 External component identification
●Amber: Fingerprint read is bad.
Buttons
ComponentDescription
(1)
(2)Fingerprint readerAllows a fingerprint logon to Windows, instead of a
Power button●When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options,
or refer to the HP Notebook Reference Guide.
password logon.
Top7
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination
(2)fn keyExecutes frequently used system functions when pressed
(3)
(4)
(5)Action keysExecute frequently used system functions.
Windows logo keyDisplays the Windows Start menu.
Windows applications keyDisplays a shortcut menu for items beneath the pointer.
with the fn key.
in combination with the esc key.
8Chapter 2 External component identification
Front
ComponentDescription
(1)Digital Media SlotSupports the following digital card formats:
(2)Speakers (2)Produce sound.
Right side
●MultiMedia card
●Secure Digital (SD) card
●Secure Digital High Capacity (SDHC) Memory card
(standard and large size)
ComponentDescription
(1)Optical drive light
(2)Optical drive (select models only)
Optical drive weight saver option
(3)
(4) Battery light
(5)
USB ports (2)Connect optional USB devices.
Power connectorConnects an AC adapter.
On: The optical drive is being accessed.
●
●Off: The optical drive is idle.
Reads and writes to an optical disc.
White: The computer is connected to external power
●
and the battery is fully charged.
●Amber: A battery is charging.
Blinking: The battery has reached a low or critical
●
battery level or there is a battery error.
Front9
Left side
ComponentDescription
(1)
(2)
(3)
(4)
(5)
Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
External monitor portConnects an external VGA monitor or projector.
Audio in (microphone) jackConnects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
Audio-out (headphone) jackProduces sound when connected to optional powered
stereo speakers, headphones, ear buds, a headset, or
television audio.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Drive light
Blinking white: The hard drive is being accessed.
●
●Amber: HP ProtectSmart Hard Drive Protection has
temporarily parked the hard drive.
NOTE: For information on HP ProtectSmart Hard
Drive Protection, refer to the HP Notebook Reference
Guide.
(6)
(7)Vents (3)Enable airflow to cool internal components.
Power light●White: The computer is on.
10Chapter 2 External component identification
Blinking white: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
ComponentDescription
(8) RJ-45 (network) lights
(9)
(10)
(11)
Display
White: The network is connected.
●
●Amber: The network is showing activity.
RJ-45 (network) jackConnects a network cable.
HDMI portConnects an optional video or audio device, such as a
high-definition television, or any compatible digital or audio
component.
USB portConnects optional USB devices.
ComponentDescription
(1)WLAN antennas (2)Send and receive wireless signals to communicate with wireless
(2)Internal microphoneRecords sound.
(3)WebcamRecords video and captures still photographs.
(4)Webcam lightOn: The webcam is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safetyand Environmental Notices that applies to your country or region. These notices are located in Help and Support.
local area networks (WLAN).
To use the webcam, select Start > All Programs > CyberlinkYoucam.
Display11
Rear
ComponentDescription
VentEnables airflow to cool internal components.
Bottom
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and off during routine operation.
ComponentDescription
(1)Battery bayHolds the battery.
(2)
(3)Vents (5)Enable airflow to cool internal components.
(4)
(5)
Battery release latchReleases the battery from the battery bay.
Hard drive bayHolds the hard drive.
Memory module compartmentContains the memory module slots.
12Chapter 2 External component identification
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
3Illustrated parts catalog
Serial number location
When ordering parts or requesting information, provide the computer serial number and model
number located in the battery bay of the computer.
Product name (1). This is the product name affixed to the front of the computer.
●
Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.
●
Part number/Product number (p/n) (3). This number provides specific information about the
●
product's hardware components. The part number helps a service technician to determine what
components and parts are needed.
Warranty period (4). This number describes the duration (in years) of the warranty period for the
●
computer.
Model description (5). This is the alphanumeric identifier used to locate documents, drivers, and
●
support for the computer.
Serial number location13
Computer major components
14Chapter 3 Illustrated parts catalog
ItemDescriptionSpare part number
(1)35.56 cm (14.0 in), SVA, high-definition (HD), BrightView LED display assembly
NOTE: See
internal component spare part information.
For use in Dark Umber models636941-001
For use in Steel Gray models650675-001
(2)Keyboards
NOTE: For a detailed list of available keyboards, see
Standard608222-xxx
QuickWeb663563-xxx
(3)Top cover (includes TouchPad)
For use in Dark Umber models636946-001
For use in Steel Gray models650676-001
(4)Power button board (includes cable)658706-001
(5)Fingerprint reader board608225-001
(6)Speaker assembly (includes cable)608232-001
(7)USB board (includes cable)658707-001
(8)Power connector cable (includes power connector and cable)608273-001
Display assembly components on page 19 for more display assembly
For use in UMA models in which the processor is not soldered to the system board636940-001
processor
2310M processor
i5-2540M processor (2.6 GHz, SC turbo up to 3.3 GHz), 3 MB L3 cache, 35 W631255-001
●
i5-2430M processor (2.4 GHz, SC turbo up to 3.3 GHz), 3 MB L3 cache, 35 W653341-001
●
i5-2410M processor (2.3 GHz, SC turbo up to 2.9 GHz), 3 MB L3 cache, 35 W638039-001
●
642732-001
656092-001
For use in UMA models in which the processor is soldered to the system board642731-001
Computer major components15
ItemDescriptionSpare part number
For use in models equipped with discrete graphics636939-001
(12)Bluetooth module
NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number
608227-001.
WLAN modules (not illustrated)
Intel Centrino wireless-N 1000 802.11b/g/n 1x2 with WiDi support
For use in Argentina, Bolivia, Brazil, Canada (French/English), Chile, Columbia, Costa
Rica, Ecuador, El Salvador, Guadeloupe, Guatemala, Honduras, Mexico, Nicaragua,
Panama, Paraguay, Peru, the United States, Uruguay, and Venezuela.
For use in Algeria, Argentina, Bahrain, Belarus, Belgium, Bolivia, Brazil, Bulgaria,
Cameron, Canada (French/English), Chad, Chile, Columbia, Costa Rica, Croatia,
Cyprus, Ecuador, Egypt, El Salvador, Estonia, France, Guadeloupe, Guatemala,
Guyane Francaise, Honduras, Ivory Coast, Jordan, Kuwait, Latvia, Lebanon, Martinique,
Mayotte, Mexico, Montenegro, Morrocco, Nambia, Nicaragua, Nouvelle Caledoni,
Oman, Panama, Paraguay, Peru, Polynesie Francais, Portugal, Qatar, Reunion,
Romania, Russia, Sao Some & principe, Saudi Arabia, Senegal, South Africa, Spain, St.
Pierre et Miquel, Switzerland, the United States, Tunisia, Turkey, UAE, United Kingdom,
Uruguay, Venezuela, Wallis et Futuna, and Yemen.
Intel Centrino Advanced–N + WiMAX 6150, 802.11 b/g/n with WiDi support (+
Bluetooth
For use in the United States.
537921-001
593530-001
631956-001
633817-001
Realtek 8188GN 802.11b/g/n 1x1 WiFi Adapter
For use in Algeria, Argentina, Bahrain, Belarus, Belgium, Bolivia, Brazil, Bulgaria,
Cameron, Canada (French/English), Chad, Chile, Columbia, Costa Rica, Croatia,
Cyprus, Ecuador, Egypt, El Salvador, Estonia, France, Guadeloupe, Guatemala,
Guyane Francaise, Honduras, Ivory Coast, Jordan, Kuwait, Latvia, Lebanon, Martinique,
Mayotte, Mexico, Montenegro, Morrocco, Nambia, Nicaragua, Nouvelle Caledoni,
Oman, Panama, Paraguay, Peru, Polynesie Francais, Portugal, Qatar, Reunion,
Romania, Russia, Sao Some & principe, Saudi Arabia, Senegal, South Africa, Spain, St.
Pierre et Miquel, Switzerland, the United States, Tunisia, Turkey, UAE, United Kingdom,
Uruguay, Venezuela, Wallis et Futuna, and Yemen.
Ralink 5390GN 802.11 b/g/n 1x1 WiFi Adapter
For use in Algeria, Argentina, Bahrain, Belarus, Belgium, Bolivia, Brazil, Bulgaria,
Cameron, Canada (French/English), Chad, Chile, Columbia, Costa Rica, Croatia,
Cyprus, Ecuador, Egypt, El Salvador, Estonia, France, Guadeloupe, Guatemala,
Guyane Francaise, Honduras, Ivory Coast, Jordan, Kuwait, Latvia, Lebanon, Martinique,
Mayotte, Mexico, Montenegro, Morrocco, Nambia, Nicaragua, Nouvelle Caledoni,
Oman, Panama, Paraguay, Peru, Polynesie Francais, Portugal, Qatar, Reunion,
Romania, Russia, Sao Some & principe, Saudi Arabia, Senegal, South Africa, Spain, St.
Pierre et Miquel, Switzerland, the United States, Tunisia, Turkey, UAE, United Kingdom,
Uruguay, Venezuela, Wallis et Futuna, and Yemen.
640926-001
630703-001
16Chapter 3 Illustrated parts catalog
ItemDescriptionSpare part number
Atheros AR9002WB-1NGB 802.11 b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo
Adapter (BT3.0+HS ready)
For use in Algeria, Argentina, Bahrain, Belarus, Belgium, Bolivia, Brazil, Bulgaria,
Cameron, Canada (French/English), Chad, Chile, Columbia, Costa Rica, Croatia,
Cyprus, Ecuador, Egypt, El Salvador, Estonia, France, Guadeloupe, Guatemala,
Guyane Francaise, Honduras, Ivory Coast, Jordan, Kuwait, Latvia, Lebanon, Martinique,
Mayotte, Mexico, Montenegro, Morrocco, Nambia, Nicaragua, Nouvelle Caledoni,
Oman, Panama, Paraguay, Peru, Polynesie Francais, Portugal, Qatar, Reunion,
Romania, Russia, Sao Some & principe, Saudi Arabia, Senegal, South Africa, Spain, St.
Pierre et Miquel, Switzerland, the United States, Tunisia, Turkey, UAE, United Kingdom,
Uruguay, Venezuela, Wallis et Futuna, and Yemen.
Realtek RTL8188CE 802.11 b/g/n WiFi with Realtek CSRBC4 Bluetooth 2.1+EDR
Adapter
For use in Algeria, Argentina, Bahrain, Belarus, Belgium, Bolivia, Brazil, Bulgaria,
Cameron, Canada (French/English), Chad, Chile, Columbia, Costa Rica, Croatia,
Cyprus, Ecuador, Egypt, El Salvador, Estonia, France, Guadeloupe, Guatemala,
Guyane Francaise, Honduras, Ivory Coast, Jordan, Kuwait, Latvia, Lebanon, Martinique,
Mayotte, Mexico, Montenegro, Morrocco, Nambia, Nicaragua, Nouvelle Caledoni,
Oman, Panama, Paraguay, Peru, Polynesie Francais, Portugal, Qatar, Reunion,
Romania, Russia, Sao Some & principe, Saudi Arabia, Senegal, South Africa, Spain, St.
Pierre et Miquel, Switzerland, the United States, Tunisia, Turkey, UAE, United Kingdom,
Uruguay, Venezuela, Wallis et Futuna, and Yemen.
Broadcom 4313/2070 802.11b/g/n (1x1) and Bluetooth high-speed Half Mini Card
For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda,
Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain,
Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia,
Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria,
Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman
Islands, Central African Republic, Chad, Chile, the People's Republic of China,
Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark,
Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador,
Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana,
Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe,
Guam, Guatemala, Guinea, Guinea-Bissa, Guyana, Haiti, Honduras, Hong Kong,
Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica,
Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon,
Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar,
Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania,
Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique,
Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua,
Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea,
Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, the Republic of
Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe,
Saudi Arabia, Senegal, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore,
Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Sri Lanka, St.
Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland,
Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad
and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab
Emirates, the United Kingdom, the United States, Uruguay, the US Virgin Islands,
Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
593127-001
602993-001
600370-001
Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter655795-001
Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter657325-001
(13)Memory modules (PC3-10600, 1333 MHz)
2 GB621565-001
Computer major components17
ItemDescriptionSpare part number
4 GB621569-001
(14)Battery
9-cell, 100 WHr (3.0 Ah) Li-ion636631-001
6-cell, 62 WHr (2.80 Ah) Li-ion593562-001
6-cell, 55 WHr (2.55 Ah) Li-ion593554-001
(15)Base enclosure (includes modem cable and optical drive cable) 636937-001
(16)Hard drive (includes hard drive bracket)
NOTE: The hard drive cable is included in the Cable Kit, spare part number 608227-001.