❑ Check the packing list inside this guide.
❑ Check system prerequisites.
Step 1: Attach local language labels, if necessary
Step 2: Install the tape drive
1 Ensure the drive extractor lever is in the out position.
2 Slide the tape drive, locking lever at the bottom, into an empty bay of
an HP SureStore H/A Tape Array 5500. It needs to mate with the
connectors at the back of the bay.
3 Push the extractor lever in until it locks the drive in position.
On Completion
Power on the system and check that the tape drive is operational. Insert
the HP SureStore Tape CD-ROM. It contains drivers, backup software
and various utilities.
subject to change without notice.
This document contains proprietary information
which is protected by copyright. All rights are
reserved. No part of this document may be
photocopied, reproduced or translated to another
language without the prior written consent of
Hewlett-Packard Limited.
Hewlett-Packard shall not be liable for errors
contained herein or for in ci denta l or c on seq ue ntial
damages (including lost profits) in connection with
the furnishing, pe rformance, o r use of this mate rial
whether based on warranty, contract, or other legal
theory.
March 2000
Part Number: C7456-90902
Printed in the UK
The DLTtape logo is a trademark of Quantum
Corporation in the U.S. and other countries
®
Windows
Microsoft Corporation
UNIX® is a registered trademark of X/Open
Company in the U.S. and other countries
is a U.S. registered trademark of
Product Details
Write your tape drive details here so you can find them easily if you need them.
Model name:
Model number:
Serial number:
Date purchased/installed:
Contents
Installation Overviewinside front cover
1 Installing Your Removable Drive in an HP SureStore H/
A T ape Array 5500
Before You Start 1-2
Check the Contents of the Box 1-2
Step 1: Attach Local Language Labels if Necessary 1-3
Step 2: Install the Tape Drive 1-3
On Completion: 1-4
Verify the Installation 1-4
Install Backup Software and Driver 1-4
Registering Your Tape Drive 1-5
Replacing the Drive 1-6
2 Operating the Drive
Front Panel 2-2
Operating the Drive 2-4
Using the Cartridge Locking Handle 2-4
The Power-On Self-Test 2-7
3 Care of the Drive and T ape Cartridges
Cleaning the Tape Heads 3-2
Types of Tape Cartridges 3-3
Write-Protecting a Cartridg e3-4
Taking Care of Data Cartridges 3-5
Inspecting Cartridges Before Loading and After Unloading 3-5
How to detect a lost leader in a tape drive: 3-6
Handling Tape Cartridges 3-7
Labeling Cartridges 3-7
Operating Conditions3-8
Conditioning Cartridges 3-8
Storing Cartridges 3-8
Tr anspo rting Cartridges 3-8
iii
Contents
4 Tape Cartridge Densities and Compression
Density 4-2
Changing the Density and Compression for Writing 4-2
5 Troubleshooting
HP TapeAssure 5-2
If the Self-Test Fails 5-2
Other Problems 5-3
6 Product Specifications and Ordering Information
Product Specification A-2
Physical Specification A-2
Performance Specification A-2
Power Requirements A-2
Interface Specification A-2
Environmental Specification A-3
Vibration and Shock Tolerance A-3
Reliability Specification A-4
Safety and Electromagnetic Emissions Specification A-4
Ordering Information A-4
iv
7 Customer Support
Warranty B-2
Hewlett-Packard Year 2000 Warranty B-4
Service and Support B-4
Contacting Customer Support B-6
Index
1
Installing Your Removable Drive in
an HP SureStore H/A Tape Array
5500
This chapter describes how to install a removable HP SureStore DLT 80m
drive in an HP SureStore H/A Tape Array 5500.
Note For an overview of the installation process, see insid e the front cover.
Installing Your Removable Drive in an HP SureStore H/A Tape Array 5500
Before You Start
Before You Start
Check the Contents of the Box
Unpack the box containing the drive and identify the following items:
❑ HP SureStore DLT™ drive
❑ User’s Guide
(Please discard
unused languages in
recycling bin)
❑ Front panel labels
in different
languages
❑ DLTtapeIV™
cartridge
❑ Cleaning
cartridge
❑ Warranty Registration
card and labels
❑ HP SureStore Tape
CD-ROM containing:
• HP TapeAssure
• TapeAlert utilities
1-2
If any items appear to be missing or da maged, contact yo ur supplier or the
delivery company.
Installing Your Removable Drive in an HP SureStore H/A Tape Array 5500
extractor lever
Step 1: Attach Local Language Labels if Necessary
Step 1: Attach Local Language Labels if Necessary
A set of labels for the front panel in several different languages is provided
with the drive. Identify those with your local language, peel them from the
backing paper and s tick them firmly t o the front p anel of the drive over the
English-language labels.
Step 2: Install the Tape Drive
1 Ensure that the extractor lever on the drive is in the out position, as show n
in the picture.
2 Lift the drive carefully and turn it so that it is on its side with the extractor
lever at the bottom.
3 Align the rear of the drive with the guides on the bottom of the
HP SureStore H/A Tape Array 5500.
4 Slide the drive along the guides until the connectors on the back mate with
the connectors at the back of the enclosure.
Push the extractor lever in until it locks the drive in position.
1
Figure 1.1 HP SureStore H/A Tape Array 5500 showing five drives installed.
NOTE
• SCSI IDs for drives in the tape array are set on the back panel of the
array.
• If you are installing fewer than five drive s in the tape array, you need to
use a blanking plate.
See the documentation with the tape array for details.
1-3
Installing Your Removable Drive in an HP SureStore H/A Tape Array 5500
On Completion:
On Completion:
Verify the Installation
Once you have installed the tape drive, you should verify that it is
functioning properly before you store your valuable data. If you have a
Windows 95/98, Windows NT or NetWare system, the HP TapeAssure
software provided on the HP SureStore T ap e CD-ROM will perform a series
of tests to verify that the drive has been properly installed and provide
guidance on what to do if there is a problem.
1 When it is powered up, the drive runs its self-test, which takes about 13
seconds if no cartridge is loaded. At the end of the self-test, only t he gre en
“Operate Handle” light should be lit (assuming there is no cartridge in the
drive). Read more about the front panel lights in Chapter 2.
Note These instructions assume that the HP SureStore H/A Tape Array 5500 is
powered on when you install the drive. If it is powered off, you will need to
switch it on again and the drives will power up in sequence.
2 Verify that the tape drive installation was successful.
If you are installing on a Windows 95/98, Windows NT, or NetW are system,
use HP TapeAssure to verify that the tape drive is operational.
Select HP TapeAssure from the Windows Start menu. (If you did not install
TapeAssure in Step 1, install it now from the Welcome page on the
HP SureStore Tape CD-ROM.) No other backup software should be
running at the same time.
• Have a blank cartridge ready for the backup and restore test, which you
should perform to check that the drive can write data to tape. (For tape
loading instructions, see page 2-5.)
Install Backup Software and Driver
Before you can use the tape drive, you wi ll need a backup a pplication w ith
driver software that supports your tape drive model.
Depending on which backup software you use, the driver may be supplied
on the HP SureStore Tape CD-ROM, your backup software disks, or your
operating syst em disks. See the README file on the HP SureStore Tape
CD-ROM for which drivers are available for your specific model.
1-4
Installing Your Removable Drive in an HP SureStore H/A Tape Array 5500
Registering Your Tape Drive
You must register with HP to ensure that you benefit from the full 3-year
warranty period. The second and third years of warranty are subject to
registration within 30 days.
You can register electroni cally on the internet or you can use the W arranty
Registration card that is provided with your drive.
In order to ensure your registration is complete, there are a number of
questions on the registration card and electronic form that are mandatory.
Other questions are opt ional. However, the more you feel able to complete,
the better HP can meet your needs. (If you wish, you may register your
drive and choose not to receive any furt her information from HP.)
If you have internet access, register electronically as described below.
1 Select the “Warranty Registration” topic on the HP SureStore Tape
CD-ROM.
2 Select the “Register on the Web” link. This links you to HP’s Warranty
Registration web site.
3 Complete the registratio n form. Op tional q uestions are mark ed with a n
“*” and the text is in red.
4 Click the Submit button to forward your registration immediately to HP.
If you do not have internet access:
1 Complete the Warranty Registration card supplied with the drive.
Mandatory questions are in black, bold text.
Registering Your Tape Drive
What Next?
2 Post or fax the completed form to HP.
If the tape drive has passed the tests run by HP TapeAssure, you can be
confident that you have installed it correctly. You are now ready to put it to
regular use backing up your system. See your backup application’s
documentation for instructions on how to back up and restore data.
Chapter 2 provides details of how to operate your drive. Make sure you read
Chapter 3 regarding the care of the drive and cartridges.
1-5
Installing Your Removable Drive in an HP SureStore H/A Tape Array 5500
Replacing the Drive
Replacing the Drive
HP SureStore DLT 80m drives can be hot-swapped, that is they can be
removed and replaced without poweri ng down the HP SureStore H/A T ape
Array 5500 and without interrupting operations to the other drives in the
array. However you should be aware of the following:
• If all drives in the tape array are powered up when the system is turned
on, the host will be aware of those drives. You can remove any of those
drives and replace it with another drive without disrupting the system.
• If a drive is not powered up or you place a drive in an empty slot after
the system has been powered up, the system will have to be reset before
the host will recognize the drive.
• Hot swap allows for m odules to be replac ed whi le po wered up as lo ng as
no data is being transmitted from the system to the module or vice versa.
• The SCSI IDs are controlled by the tape array, not by the drives
themselves, so if you remove a drive and replace it with another the ID
will not change.
1 Pull the extraction lever of the drive that you want to replace so that it is
in the out position.
Figure 1.2 Replacing a drive
Pull here on the extraction lever
to release the left-most drive
2 Using the extraction lever, pull the drive gently and firmly out of the tape
array.
3 To insert another drive, follow the instructions in Step 2 on page 1-3.
1-6
2
Operating the Drive
Operating the Drive
Front Panel
Front Panel
1
6
4
7
8
2
3
5
Density and Compression Lights (yellow)
1
• When a tape is loaded, these lights indicate the density at which the tape is
written and whether compression is used. They indicate native
(uncompressed) capacities of 10.0/15.0, 20.0, 35.0 and 40.0 GB.
• They are also used if y ou need to write a tape at a density low er than its defau lt
density. See Chapter 4.
“Density Override” Light (yellow)
2
• Flashing: Means the fla shing den sity ligh ts indica te the new density y ou have
selected through the Density S elect button. Th e new density will not take effect
until the host instructs the drive to start writing at BOT (Beginning of T ape). See
Chapter 4.
• Steady: The tape is being written at a density other than its default density.
Select Button
3
Repeatedly press this button to select a new density at which to write the tape.
Slot for Inserting Cartridge
4
Cartridge Locking Handle
5
Secures the tape cartridge inside the drive. Only operate the handle when the
green “Operate Handle” light is lit.
“Write-Protected” Light (orange)
6
Steady: The tape cartridge currently loaded in the drive is write-protected.
9
10
2-2
Operating the Drive
“Tape in Use” Light (yellow)
7
• Steady: The tape is loaded and ready for use.
• Flashing regularly: The cartridge is being loaded, unloaded or rewound.
• Flashing irregularly: A calibration read or write is in progress.
“Use Cleaning Tape” Light (yellow)
8
• Steady: The tape heads need cleaning.
• Flashing: The tape may be damaged.
“Operate Handle” Light (green)
9
• Steady: You can operate the Cartridge Locking Handle to insert or remove a
cartridge.
• Off: Do not operate the handle.
Unload Button
10
• Press this but ton to unload a tape car tridge. If the drive is bus y , it will fin ish its
current task before unloading the cartridge.
• Only operate the Cart ridge L ocking Handle to release the tape cartridge when
the “Ope rate H andl e” light is lit.
Density and Compression Lights—Normal Usage
In normal usage, the density lights simply indicate the native
(uncompressed) capacity of the tape cartridge loaded in the drive and
whether the data is compressed.
A new DLTtape IV will cause both the “40.0” light and the “Compress” light
to be lit. The tape’s default capacity of 40 GB can store 80 GB of data using
the drive’s hardware data compression facility with a compression ratio of
2:1. (The actual compression ratio depends on the type of data being
stored.)
Front Panel
Note 10.0 GB type III tape cartridges and 15.0 GB DLTtape IIIxt cartridge s are
both indicated by the 10.0/15.0 GB light being lit.
It is possible to write a tape cartridge at a lower density for interchange
with a lower capacity DLT drive. See page 4-2 for details of how to do this
and how to switch hardware data compression on and off.
2-3
Operating the Drive
Operating the Drive
Operating the Drive
To switch on a drive:
1 Switch the drive on using the power button on the front panel of the rack.
• The drive performs its self-test, which takes about 13 seconds.
• At the end, assuming no tape cartridge is in the drive, only the green
“Operate Handle” light will be lit.
2 You are now ready to load a tape cartridge.
To switch off a drive:
Caution Only switch off the drive when the Cartridge Locking Handle is down.
Switching off with the handle up can cause problems loading a tape
cartridge when you switch on again.
1 Ensure the green “Operate Handle” light is lit.
If there is a cartridge i n the drive, unload it by
pressing the Unload button. Then wait until the
“Operate Handle” light is lit.
2 Switch the drive off using the power butt on on the front panel of the rack.
Using the Cartridge Locking Handle
Only operate t he Cartridge Locking handle on the front of DL T drives whe n
all the following have occurred:
• The green Operate Handle light is lit steadily.
• A further 5 seconds have elapsed.
If you try to lift the handle before the drive is ready to release the cartridge,
you will probably cause the tape leader to become dislodged.
Note that the handle must be fully in the down position for the power-on
self-test to complete satisfactorily . If the handle is not fully down during the
self-test, the “Operate Handle” light will flash.
2-4
Operating the Drive
Using the Cartridge Locking Handle
To load a tape cartridge:
1 Wait until the green “Operate Handle” light is lit.
2 Pull the Cartridge Locking Handle so that it swings up.
Caution Before you load a new tape cartridge into the drive, check
that no blank labels or bits of plastic wrapper are stuck to
the bottom of the cartridge. These could cause the cartridge
to jam in the drive or damage the drive mechanism.
3 Slide the cartridge over the top of the handle.
The cartridge will only go into the drive in the correct
orientation—see the diagram.
4 Push the cartridge in firmly until it reaches a stop.
The cartridge will be flush with the front of the drive. From
this point, the cartridge can only be removed by going
through the unload steps on the next page.
5 Push the Cartridge Locking Handle so that it swings down.
• The “Operate Handle” light goes off.
• T h e yello w “Tape in Use” light flashes while the tape is
loaded. This takes about 50 seconds.
6 When the yellow “Tape in Use” light is lit, the tape is ready
for use.
2-5
Operating the Drive
Using the Cartridge Locking Handle
To unload a tape cartridge:
1 Press the Unload button.
2 The yellow “Tape in Use” light flashes while the tape
is rewound.
This could take up to 2 minutes, depending where on
the tape the drive was last reading or writing.
3 Wait for the green “Operate Handle” light to be lit.
2-6
4 Pull the Cartridge Locking Handle so that it swings
up.
5 Remove the cartridge and replace it in its plastic case.
Replace the cartridge in its case immediately to
protect it from dust.
6 Push the Cartridge Locking Handle so that it swings
down.
Caution Make a habit of pushing the handle down after you
remove a cartridge. If the tape drive is powered down
with the handle up, the drive will not accept a
cartridge until you have pushed the handle down and
up twice.
The Power-On Self-Test
When you power on the HP SureStore DL T dri ve, it perfo rms a sel f-test to
check that it is functioning correctly. The test takes about 13 seconds if no
tape cartridge is loaded, a n d the pattern of front panel lights at the end
tells you the results of the test.
During the test the following occurs:
1 All the lights on the left side of the front panel are lit simultaneously
while the lights on the right side are lit in sequence.
2 The lights go off, leaving the “Tape in Use” light flashing.
3 The self-test finishes. If the test is successful and no cartridge is in the
drive, the only light showing will be the green “Operate Handle” light,
lit steadily.
After a Successful Sel f - Test
No cartridge in the drive:
• Only the green “Operate Handle” light is lit.
Operating the Drive
The Power-On Self-Test
Cartridge in the drive—Cartridge Locking Handle down:
1 The “Tape in Use” light flashes while the drive loads the cartridge.
2 The “Tape in Use” light stops flashing and stays lit; the density and
“Compress” lights show the tape cartridge’s density.
When the “Density Override” ligh t flashes, you can sel ect a new density
if you need to. See page 4-3.
Cartridge in the drive—Cartridge Locking Handle Up:
Caution It is inadvisable to leave a drive in this state.
• The “Operate Handle” light flashes. All other lights are of f.
Lower the Cartridge Locking Handle to load the cartridge.
After an Unsuccessful Self-Test
All left side or right side lights flash:
The test has failed. See Chapter 5, “Troubleshooting,” for what to do.
No lights are lit:
The drive is probably not receiving power. Check the power supply. See
Chapter 5 for more details.
2-7
Operating the Drive
The Power-On Self-Test
2-8
3
Care of the Drive and Tape
Cartridges
Apart from ensuring that the drive operates in a safe, clean
environment, the only regular maintenance is to clean the tape heads.
This chapter tells you how to do this and also describes how to look after
and store cartridges so that your data is safe.
Care of the Drive and Tape Cartridges
Cleaning the Tape Heads
Cleaning the Tape Heads
When to Clean the Heads
When the yellow “Use Cleaning Tape” light is lit,
use a cleaning cartridge to clean the tape heads.
Using a Cleaning Cartridge
Note Each cleaning cartridge can only be used about 20 times. If the “Use
Cleaning Tape” light remains lit after you have finished a cleaning cycle,
this means the cartridge has reached the end of its life and the heads have
not been cleaned.
Discard the expired cleaning cartridge and use a new one.
To clean the heads:
1 If there is a tape ca rtridge in the drive, unload and remove it.
2 Insert a cleaning cartridge.
Follow the normal procedure for inserting a cartridge—see “To load a tape
cartridge” on page 2-5.
3 The drive automatically cleans the heads.
The more the cleaning cartridge has been used, the longer this will take,
because the drive has to wind farther to a new portion of tape.
4 When cleaning is complete:
• The “Use Cleaning Tape” light goes off.
• The “Operate Handle” light is lit.
If the “Use Cleaning Tape” light remains lit, the
cartridge has reached the end of its life and the
heads were not cleaned. Discard the cleaning cartridge and repeat the
cleaning cycle with a new one.
5 Remove the cleaning cartridge.
6 Write a cross in a box on the cleaning cartridge label.
This records how many times you have used the cartridge. Discard it after
20 uses.
3-2
Care of the Drive and Tape Cartridges
Types of Tape Cartridges
7 Return the cleaning cartridge to its plastic case.
If the “Use Cleaning Tape” light still lights when you load a tape
cartridge after using the cleaning cartridge:
• Make sure that the cleaning cartridge had not expired when you tried to
clean the heads.
• The tape cartridge may be faulty. Try another cartridge and see if “Use
Cleaning Tape” lights again.
If the “Use Cleaning Tape” light flashes while a tape cartridge is
loaded:
The tape cartridge may be damaged. Proceed as follows:
1 If possible, make a copy of any data on the cartridge you want to preserve
onto a new cartridge.
T o do t his, load the cartridge and restore the data t o a temporary directory
on your hard disk. Then back up this temporary directory to a new tape
cartridge.
Alternatively , if the data still exists on your hard disk, simply back it up to
a new tape cartridge directly.
2 Discard the old tape cartridge.
Even if the cartridge appears to work satisfactorily (despite the “Use
Cleaning T ape” l ight flashi ng), do not co ntinue to us e it. You put your data
at risk and will probably need to use the cleaning cartridge far too often.
Types of Tape Cartridges
The drive takes 4-inch cartridges containing ½-inch metal-particle tape.
For normal use, you should use the following tape cartridges with the drive:
• DLTtape IV, 80 GB*Part No.: C5141F
* Assuming a compression ratio of 2:1. The compr ession rati o that can
be achieved in any particular situation depends on the type of data
being stored.
3-3
Care of the Drive and Tape Cartridges
Write-Protecting a Cartridge
Write-Protecting a Cartridge
If you write-protect a cartridge, the drive can only read data from the tape,
not write to it. Use this setting to protect data on the cartridge from being
erased or overwritten, for example, when you are restoring files from tape.
Note Only alter write-protection when the cartridge is out of the drive.
It is possible to alter write-protection while the cartridge is in the drive,
but it is not advisable. Although the “Write Protect” light reacts
immediately, it may be some time before the new setting is recog nized. For
example, if the drive is currently writing data, write-protection will only
come into effect after the drive has finished writing.
Figure 3.1 Write-protec ting a cartridge
3-4
Orange indicator
To write-protect the
cartridge, slide the switch to
the left so that the orange
indicator shows.
To write-protect a cartridge:
❑ Slide the switch at the back of the cartridge to the left so that the orange
indicator shows on the switch.
When the cartridge is loa ded in t he d riv e, the ora nge “Write Protect” light
on the front of the drive will be lit.
To remove write-protection from a cartridge:
❑ Slide the switch to the right so that the orange indicator is hidden.
When the cartridge is loaded in the drive, the “W rite Protect” light will be
off.
Write-protect switch
To allow writing, slide
the switch to the right.
Taking Care of Data Cartridges
Caution Using a damaged cartridge could put your data at risk and will damage
the drive.
Inserting a faulty cartridge into a drive will damage the tape drive. All
faulty cartridges should be destroyed and must not be inserted into any
other drive .
A cartridge can become faulty for several reasons. The following are the
most common:
• Dropping the cartridge. Even a reasonably small drop can cause
problems with a DLT cartridge.
• Operating the handle to eject cartridges too soon.
This can cause the tape leader to become detached. Before you lift the
Cartridge Locking handle, wait for the green “Operate Handle” light to
be lit. Then wait a further 5 seconds. Do not rush or force operating the
handle or rush removing the cartridge.
Care of the Drive and Tape Cartridges
Taking Care of Data Cartridges
Inspecting Cartridges Before Loading and After Unloading
There are some standard checks that you should carry out every time you
load or unload a DL T cartridge. These checks are especially important if the
cartridge has been dropped:
1 Gently turn the cartridge over several times and listen for loose parts.
If anything rattles (even slightly), scrap the cartridge; it must not be
inserted into any tape drive.
2 Examine the cartridge casing for any signs of distortion or cracks.
If there are any faults with the cartridge, scrap the cartridge; it must not
be inserted into any tape drive.
3 Open the cartridge door by releasing the slide lever at the door hinge
(see figure 3.2). Exam ine the tape lo op (the leader ) to see that it is in th e
correct position (see figure 3.3).
If the leader is out of position or has disappeared, scrap the cartridge; it
must not be inserted into any tape drive. Loading this cartridge into a
drive will cause the leader in the drive to become detached and damage
the tape drive.
3-5
Care of the Drive and Tape Cartridges
Taking Care of Data Cartridges
Figure 3.2 Checking a cartridge for damage.
Reel lock lever
Tape leader
Release door lock by lifting
the lock with your thumb
Figure 3.3 Reel lock levers and the reel hub
Cartridge door
Reel lock lever
Reel hub
4
Check the two white reel lock levers.
Reel lock
lever
One is on the same surface as the cartridge door. The other is at the
bottom of the cartridge near the front left corner (see figures 3.2 and
3.3). Both locks should be visible. If they are not, scrap the cartridge; it
must not be inserted into any tape drive.
5 Check that the reel hub is correctly located (flush with the case surface).
If the hub is sunk under the surface, the cartridge could become
misaligned in the d rive. If the hub is out of p osition, gently p ush the hub
up slightly and see if it will spring back into its correct position. If it does
not, scrap the cartridge; it must not be inserted into any tape drive.
How to detect a lost leader in a tape drive:
Caution Inserting a cartridge with a lost leader in the drive can damage the drive.
If the leader is lost in a cartridge, the tape drive will not accept the
cartridge. It will make a flapping or scraping noise for a few seconds, stop
and repeat the process. The noise is caused by the detached leader going
around in the drive. The lights on the right-hand side will flash. The drive
3-6
does not have to be attached to a computer for this to occur; it can just be
powered on. A drive in this condition cannot be repaired on site.
A cartridge with a lost leader must be discarded.
Handling Tape Cartridges
• Do not drop or bang cartridges. This can displace the tape leader, which
can make the tape unusable and can damage the drive. See “Inspecting
Cartridges Before Loading and After Unloading” on page 3-5 if you do
drop or bang a cartridge.
• Do not open the cartridge door unneces sari ly. This may expose the tape
to contamination or damage .
• Do not touch the tape or leader. Dust and natural skin oils can affect
tape performance.
• When you remove a cartridge from its plastic case, make sure you do not
accidentally pick up a spare label as well. It will cause problems if it is
inserted into the drive along with the cartridge. Store spare labels
separately to avoid this problem.
Labeling Cartridges
Care of the Drive and Tape Cartridges
Taking Care of Data Cartridges
Caution Do not stick labels onto a cartridge; they may cause it to jam in the drive
mechanism. Use only the labels supplied with the cartridge.
• To label a cartridge, slide an identification label into the slot on the front
of the cartridge (see figure 3.4). Do not stick labels onto any part of the cartridge. They could cause problems inside the drive.
• Write on labels only with pens that do not produce debris. Do not use
pencil or water-soluble felt pens .
• N eve r erase a label or us e op aq u ing flu i d—replace it.
Figure 3.4 Labeling a cartridge
Slot for label
3-7
Care of the Drive and Tape Cartridges
Taking Care of Data Cartridges
Operating Conditions
Cartridges should be used in an environment within the following ranges:
• Temperature: 10°C to 40°C (50°F to 104°F)
• Relative Humidity: 20% to 80% (non-condensing)
Conditioning Cartridges
If a cartridge has been exposed to conditions outside the operating range,
leave the cartridge in the operating environment for at least 24 hours
before using it. This will avoid problems of condensation.
Storing Cartridges
• Do not place cartridges near sources of electromagnetic interference,
such as under a telephone, or near computer terminals, motors, video or
X-ray equipment.
• Keep cartridges out of direct sunlight and away from heaters.
• Store cartridges in their plastic cases in an environment that satisfies
the following conditions:
– Temperature: 18°C to 28°C (64°F to 82°F)
3-8
– Relative Humidity: 40% to 60% (non-condensing)
– Free from dust
• Store cartridges vertically.
Transporting Cartridges
Environmental Conditions
• Make sure there is no condensation in or on the cartridges.
• Avoid exposing cartridges to widely varying temperatures or humidity.
Impact and V i br ati on
• Do not carry tape cartridges loosely in a box or other container where
they can shake about.
• Avoid dropping or bumping cartridges.
4
Tape Cartridge Densities and
Compression
This chapter describes how to read and write tape cartridges at different
densities and with or without compre ssion.
For optimum performance, you should use the normal tape cartridge for
your drive at its default setting with compression on. If you do this, you
need not read this chapter.
Tape Cartridge Densities and Compression
Density
Density
Note A tape cartridge can only contain data at one density.
Density, as used on the drive’s front panel, means a combination of native
capacity (the capacity of the tape cartridge without using data
compression) and whether data compression is on or off. The actual
capacity using compression depends on the type of data being stored.
When you load a tape cartrid ge, the li ghts on the l eft side of t he front panel
show one of the following:
• For a new tape cartridge, the lights show the default density of the tape.
Compression will be set on if it is available for that cartridge type.
• For a tape cartridge containing data, the lights show the density at
which the data was written and whether it is compressed.
If the drive starts writing data to a blank ta pe cartridge, it will write at the
default density with compression on. If it appends data to a tape cartridge
that already contains data, the drive will write at the same density as the
existing data.
Changing the Density and Compression for Writing
Caution If you load a tape cartridge that already contains data and t hen write with
a new density, all the existing data on the tape will be lost. A new density
can only be used when writing from Beginning of Tape (BOT).
• You can choose to write at 20.0 GB density if you wish, so that the tape
can be read by an HP SureStore DLT 40.
• On type III tape cartridges, HP SureStore DLT drives allow you to write
data at a different density from the defa ult. You might want to write at
a different density so that the tape cartridge can be read by a lower
capacity drive.
The possibilities are shown in the tables on the next page. The default
settings when you load a new tape cartridge are shown shaded.
*compressed capacities assume a 2:1 compression ratio
Note You can appear to set any density with any tape cartridge on the front
panel. However, if the combination of density and tape cartridge is invalid,
as shown in the tables above, the density will switch back to the default
density and compression settings as soon as the drive starts writing.
The drive cannot provide compression at 2.6 GB or 6.0 GB densities. If you
need to use compression at these densities, use a backup application that
provides software compre ssion. This compresses the data before sending it
to the drive, instead of the drive compressing the data when it receives it.
Software compression is slower than using the drive’s hardware
compression facility, but it can be equally effective in terms of capacity.
80 GB*
How to Select Density and Compression
Note Always use the default density (and compression setting) of the tape
cartridge unless you want to write a tape cartridge at a different density
so that it can be read in a lower capacity DLT drive. This will allow you to
store the maximum amount of data on the tape cartridge.
Density and compression changes take effect only when the drive starts
writing at Beginning of Tape. This means that a tape can only ever be
written at one density—entirely with or without compression.
The time you are most li kely to want to sel ect the densit y at which the tape
cartridge is written is immediately after loading the tape cartridge. Y ou can
however select the density at other times.
• With DLTtape IV cartridges, you can select only 20.0, 35.0 or 40.0 GB
densities and choose to have compression on or off. If you try to select
another density, the setting will change back to the default density
(40 GB) as soon as the drive starts writing to tape.
• With DLTtape IIIxt cartridges, y ou can only choose to have comp ression
on or off. Any density setting other than 15.0 GB will automatically
default back to 15.0 GB when the drive starts writing to tape.
4-3
Tape Cartridge Densities and Compression
Changing the Density and Compression for Writing
• With type III cartridges, you can only select a density of 10.0 GB. You
can choose to have compression on or off.
To select density and compression:
1 Load a tape cartridge in the drive.
The “Tape i n Use” light flashes while the tape loads
and calibrates.
2 Wait until the yellow “Tape in Use” light stops flashing.
The density lights will show the tape’s pre-recorded or default density.
3 Repeatedly press the Density Select or Select button until the lights for the
density and compression setting you want are lit.
The sequence in which the lights are lit is as follows:
10.0/15.0 GB
10.0/15.0 GB and “Compress”
20.0 GB
20.0 GB and “Compress”
35.0 GB
35.0 GB and “Compress”
40.0 GB
40.0 GB and “Compress”
4-4
The sequence then repea ts.
About two seconds after you have stopped pressing the button, the new
density setting will flash together with the “Density Override” light. The
current (old) density of the tape will be lit steadily.
The drive remembers this request to change density until one of the
following occurs:
• The drive writes from Beginning of Tape at the new densi ty.
• You select yet another density.
• The tape cartridge is unloaded.
• Th e driv e is sw it ched off.
4 When the drive starts writing at Beginning of Tape, t he old density light
goes out, and both the new dens ity lig hts and the “Density Overri de” light
are lit.
Tape Cartridge Densities and Compression
Changing the Density and Compression for Writing
Example
Suppose you have loaded a type III tape cartridge which has a prerecorded
density of 2.6 GB, and you want to write at 10.0 GB with compression.
When the loading sequence has finished, repeatedly press the Density
Select button until both the 10.0 GB and “Compress” lights are lit.
After about two seconds, the following happens:
• The 2.6 GB light remains lit. (The density has not changed yet; this light
indicates the current density of data on the tape cartridge.)
• The 10.0 GB and “Compress” lights flash, showing the density you have
selected.
• The “Density Override” light flashes, indicating that a change is
pending.
When the drive starts writing from Beginning of Tape, the following
happens:
• The 2.6 GB light goes out.
• The 10.0 GB and “Compress” lights stop flashing and are lit steadily,
indicating that this is now the current density.
• The “Density Override” light is lit, indicating that a change of density
has occurred.
• Any existing data written at 2.6 GB density is lost.
4-5
Tape Cartridge Densities and Compression
Changing the Density and Compression for Writing
4-6
5
Troubleshooting
This chapter covers what you should do if you have problems with your
drive or the backup process.
For further help, try the Hewlett-Packard Information Service on the World
Wide Web:
http://www.hp.com/support/dlt
and
http://www.hp.com/go/tape
Troubleshooting
HP TapeAssure
HP TapeAssure
If your computer runs under W indows 95, W indows NT or Novell NetWare,
you can use the HP TapeAssure software provided on the HP SureStore Tape CD-ROM as a diagnostic tool if your computer is running.
Insert the HP SureStore Tape CD-ROM, double-click on Setup.exe, and
choose the “Run T apeAssure” option from the mai n screen. No other backup
software should be running at the same time.
Note If the program does not work correctly or hangs during processing, there
may be a compatibility problem with the SCSI card. The current version of
HP TapeAssure may not support:
• Adaptec 1510 cards (6360 chip set)
• Symbios cards
In order to verify installation of your tape drive, use your backup software
to run a trial backup and restore.
If the Self-Test Fails
If no lights show:
1 Check that the tape array is connected to a power source and switched on.
2 Check that the drive is properly inserted into the tape array so that it
mates with the connectors at the rear of the enclosure. The extraction
lever should be pushed in, locking the drive in position.
3 If the power socket is live, there is a problem with the drive. Call for
service.
If all the right side or left side lights flash on the front panel:
There is a fault with the drive.
1 If it is possible, try turning the power switch on the tape array off and
then on again.
2 If the problem persists, call for service.
Note If there is a tape cartridge loaded in the drive, try to unload the cartridge
by pressing the Unload button. If this succeeds, try turning the power
switch on the tape array off and then on again.
5-2
Other Problems
If your system does not recognize the drive, perform the following
checks:
The host computer system only identifies which IDs are present on SCSI
buses after power-on or a reset. If you powered up the drive or added the
drive to the tape array after the host system was turned on, the host will
not be aware that the drive is on the bus.
If you have hot-swapped a drive that was recognized by the host, the host
should recognize the new d rive at the same SCSI ID as its predecessor.
T o make the hos t look for devices on the bus, you need to reset the ho st. Y o u
should be able to do this using the SCSI management software o n your
computer . As a last resort, yo u could turn the host sys tem off and on again.
Similarly, if you make any changes to SCSI IDs (on the back on the tape
array), you need to reset the bus for the host to recognize the changes.
If the drive still fails to recognize the drive, try the following
checks:
Troubleshooting
Other Problems
• Check that the drive is properly inserted into the tape array so that it
mates with the connectors at the rear of the enclosure. The extraction
lever should be pushed in, locking the drive in position.
Check the SCSI bus:
• Is the SCSI cable from the tape array firmly connected to the SCSI
connector on the computer?
• If there are other devices on the SCSI bus, are thei r IDs all di fferent? If
necessary, change the ID of the drive or other devices. Use
HP TapeAssure on the HP SureStore Tape CD-ROM to find details of the
devices on the bus.
• If there is more than one SCSI bus attached to your system, check that
the system is looking for the drive on the correct SCSI bus.
• Is the bus terminated properly? Only the last device on the bus should
have a SCSI terminator fitted.
Check the system:
• Is the system configured to recognize the correct dev ice at each SCSI ID?
• Is the correct driver for the tape drive installed?
• Look at the SCSI host adapter documentation and backup software
documentation for further advice.
5-3
Troubleshooting
Other Problems
If the drive will not accept a tape cartridge:
• Was the drive powered down with the Cartridge Locking Handle up? If
so, push the handle down and up again twice. The green Operate Handle
light should then light and you can insert a cartridge.
Are you having problems backing up or restoring files?
• The problem may lie with the backup application. Look at the
application’s documentation for help.
If the Tape in Use and Write Protect lights both flash:
Lift the Cartridge Locking Handle and lower it again twice to clear the
condition. Alternatively, wait for three minutes and the condition should
clear by itself.
The pattern of lights indicates that the dri ve has accidentally be en put into
Firmware Update mode.
If other problems occur for which you can find no cause:
• Check the termination on the SCS I bus. If the array is th e only device or
the last device on the bus, it must have a terminator fitted. If some other
device is last on the bus, it should have a terminator fitted and the
HP SureStore H/A Tape Array 5500 should not.
5-4
• Check that the ac power source is correctly grounded. Make sure that
the tape array and the system are attached to the same ac power line.
• If you are having problems with backing up or restoring files but the
tape drive seems to work correctly, look at the backup software
documentation for advice.
Appendix A
Product Specifications and Ordering
Information
This chapter gives the specifications of the drives and lists part numbers
for cartridges and SCSI cables.
Product Specifications and Ordering Information
Product Specification
Product Specification
Physical Specification
Height: 160 mm (6.30 in)
Width86 mm (3.39 in)
Depth:312 mm (12.28 in)
Net Weight: 3.6 kg (7.93 lb)
Performance Specification
Linear Bit Density:98,250 bpi per track (DLTtape IV)
Capacity:80 GB at 2:1 compression (DLTtape IV)
Transfer Rates
Native:
2:1 Compression:
Speeds
Read/write:
Rewind:
Linear Search:
Times (using the normal tape type for the drive)
Rewind:
Load to BOT:
Unload from BOT:
Power Requirements
Supply voltage: 100–240 V ac, automatically detected
Power:50W maximum
Interface Specification
Ultra-wide SCSI-2 (16- bit wide data transfers), which can be used with
both LVD (low-voltage differential) and single-ended host bus adapters.
6.0 MB/s
10.0 MB/s
160 ips
175 ips
175 ips
70s average, 140s max
48s for a prerecorded tape, slightly longer for a new one
17s
A-2
Product Specifications and Ordering Information
Environmental Specification
See page 3-5 for advice on using and storing cartridges.
Operating Limits
Temperature: 10°C to 40° C (50°F to 104°F)
Humidity:20% to 80% non-condensing
Altitude:0 m to 9 km (0 to 30,00 0 ft)
Non-operating Limits
Temperature: −40°C to 66° C (−40°F to 151°F)
Humidity:10% to 95% non-condensing
Altitude:0 m to 15 km (0 to 50,000 ft)
Vib rat ion and Shock Tolerance
Operating Vibration
Vibration TypeSineSweep
Frequency R a nge: 5–500–5 HzUpward and downward
Acceleration Level: 0.25g
0.010” DA
Application:X, Y and Z axesSweep rate: 1 octave per minute
Product Specification
22 to 500 Hz
5 to 22 Hz (crossover)
Overstress
Vibration TypeSineSweep
Frequency R a nge: 5–500–5 HzUpward and downw ard
Acceleration Level: 0.50g
0.010” DA
Application:Vertical axis (top/bottom) Sweep rate: 1 octave per minute
26.1 to 500 Hz
5 to 26.1 Hz (crossover)
Operating Shock
Pulse Shape:½ sine pulse
Peak Acceleration: 10g
Duration:10 ms
Application:X, Y and Z axes, once in each axis
A-3
Product Specifications and Ordering Information
Ordering Information
Non-operating Shock
Pulse Shape:½ sine pulse
Peak Acceleration: 5g
Duration:11 m s
Application:10g in each axis, 35s between shocks, 60 shocks in total
Reliability Specification
Head life (hrs tape motion):30,000
MTBF (hrs @ 100% duty cycle):250,000
Tape life (passe s):500,000
Safety and Electromagnetic Emissions Specification
Safety:
• UL listed to UL 1950
• UL Certified for Canada: CAN/CSA - C22.2 No. 950
• TUV EN60950/IEC 950
• Class 1 LED Product (IEC 825-1)
EMI:
• CE Declaration of Conformity
• C-T ICK (AS/N ZS 3548 )
• VCCI Class 2 (external)
Ordering Information
The following HP products are recommende d for use with an HP SureStore
DLT drive. They can be ordered from your HP dealer or sales office.
DLTtape IV cartridge (1800 ft)C5141F
DLTtape cleaning cartridgeC5142A
• CISPR 22 Class A (internal)
• FCC Class B certified (external)
HP Part No.
A-4
Appendix B
Customer Support
This appendix describes Hewlett-Packard’s service and support
arrangements, warranty details, and how to contact HP Customer Support.
Customer Support
Warranty
Warranty
This product carries a 3 Year Express Exchange1 Warranty. You must
register your product with HP within 30 days to ensure you benefit fro m
the full three-year warranty period. Non-registration will result in the
warranty resorting to 1 year.
Please register vi a the web (http://www.hp.com/go/tapereg) or by
using the reply card in the box.
The warranty gives you specific lega l rights. Y ou may also have other rights
that vary according to where you are located.
Hewlett-Packard warrants its HP SureStore DL T drives against defects in
materials and workmanship for a period of one or three years (depending
on whether the drive is registered), either from the date of delivery or,
where the purchase price incl udes installation by Hewlett-Packard, from
the date of installation. During the warranty period, Hewlett-Packard will,
at its option, either repair or replace products that prove to be defective.
Should Hewlett-Packard be unable to repai r or replace the product with in
a reasonable period of time, a refund of the purchase price may be given
upon return of the product.
The warranty on your HP SureStore DLT drive does not apply to defects
resulting from:
• Improper or inadequate maintenance by the customer
• C ustomer-suppl ie d so ftware or inter fa c in g
• Unauthorized modification or misuse
• Operation outside the environmental specifications for the product
• Use of unsupported media
• Improper site preparation and maintenance
If you choose not to use Express Exchange, your HP S u reStore DLT drive
must be returned to the local HP office, or to the reseller from where it was
originally purchased, who will then send it back to HP.
Limited W arranty Statem ent for USA, Canada, Australia and
New Zealand
HP warrants to you, the end-user customer , that HP hardware, accessories
and supplies will be free from defects in materials and work manship afte r
the date of purchase, for the period specified above. If HP receives notice of
1. Express Exchange is available in most countries . In those countries that do not curre ntly support
Express Exchange, support is provided through either the Low End Support Program or the local parts
center. Years 2 and 3 are subject to Product Registration.
B-2
Customer Support
Warranty
such defects during the warranty period, HP will, at its option, either
repair or replace products which prove to be defective. Replacement
products may be either new or like-new.
HP warrants to you that HP software will not fail to execute its
programming instructions after the date of purchase, for the period
specified above, du e to defects in material and w orkmanship when properly
installed and used. If HP receives notice of such defects during the
warranty period, HP will replace software media which does not execute its
programming instructions due to such defects.
HP does not warrant that the operation of HP products will be
uninterrupted or error free. If HP is unable, within a reasonable time, to
repair or replace any product to a condition as warranted, you will be
entitled to a refund of the purchase price upon prompt return of the
product.
HP products may contain remanufactured parts equivalent to new in
performance or may have been subject to incidenta l use.
Warranty does not apply to defects res u lting from (a) improper or
inadequate maintenance or calibration, (b) software, interfacing, parts or
supplies not supplied by HP, (c) unauthorized modification or misus e, (d)
operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION
WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY
LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A
PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE
EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or
provinces do not allow limitations on the duration of an implied warranty,
so the above limitation or exclus ion might not app ly to you. This warrant y
gives you specific legal rights and you might also have other rights that
vary from country to country, state to state, or province to province.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN
THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE
REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP
OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DAT A OR FOR DIRECT ,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST
PROFIT OR DA TA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT , TORT , OR OTHER WISE. Some countries, states or provinces
do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
B-3
Customer Support
Hewlett-Packard Year 2000 Warranty
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND: THE WARRANTY TERMS CONTAINED IN THIS
STA TEMENT , EXCEPT TO THE EX TENT LA WFULL Y PERMITTED, DO
NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATOR Y ST A TUTOR Y RIGHTS APPLICABLE TO THE SALE
OF THIS PRODUCT TO YOU.
Hewlett-Packard Year 2000 Warranty
Subject to all of the terms and limitations of the HP Limited Warranty
Statement provided with this HP Product, HP warrants that this HP
Product will be able to process date data accurately (including, but not
limited to, calculating, comparing, and sequencing) from, into, and between
the twentieth and twenty-first centuries, and the years 1999 and 2000,
including leap year calculations, when used in accordance with the Product
documentation provided by HP (including any instructions for installing
patches or upgrades), provided that all other products (e.g. hardware,
software, firmware) used in combination with such HP Product(s) properly
exchange date data with it. The duration of the Year 2000 warranty
extends through January 31, 2001.
Service and Support
Hewlett-Packard and its authorized dealers stand behind the HP product
you have purchased.
Note Before calling for service or support:
• Check that your drive is installed correctly.
• Check the troubleshooting advice in this User’s Guide and in the
documentation that came with your computer or rack system, the host
adapter and your backup software.
• Check the support pages on Hewlett-Packard’s web site:
http://www.hp.com/support/dlt
B-4
Obtaining Technical Support
If you need help, your dealer has the latest information regarding HP
products and services and can provide support under HP’s comprehensive
menu of reseller services. If your dealer is not able to help, you can obtain
support from HP directly either through online services or by telephone.
Obtaining Service
HP provides a free lifetime telephone support service. Contact your local
HP dealer or telephone the relevant number listed on page B-6. You will be
connected to a responsive team waiting to help you.
HP Service Agreements
HP offers a number of service agreements to meet your needs. Contact your
local dealer or local HP office for further information.
Returning Your HP SureStore Tape Drive
Customer Support
Service and Support
HP SureStore tape drives come with a 24-hour three-year Express
Exchange warranty
correct telephone number to call. When you call, make sure that you have
the following information available:
• The product name and serial number (see the side of the cradle in which
the drive is mounted)
• Date of purchase
• A description of the product fault
• A contact name for details of the failure
• A contact telephone number
• Your shipping address
The telephone service agent will verify that the unit is faulty and will make
sure that a replacement unit is sent to you within 24 hours. Wh en you
receive the replacement unit, remove it from the packaging and use the
packaging material for returning the faulty unit. All shipment costs are
pre-paid by HP.
Note When returning the drive to HP, any damage caused as a result of
inadequate packaging is your responsibility. Use the original packing
materials whenever possible.
1. 24-hour Express E xchange is n ot available in all countr ies (see page B-2). The second and third year s
of warranty are available to all customer s who register their drives with HP.
1
. When returning a drive, refer to the list below for the
B-5
Customer Support
Contacting Customer Support
Worldwide Online Services
HP offers electronic services that give you an interactive way to access
information and help on set-up, configuration, installation and operation of
your product. The online services a re available on the W orld W ide W eb and
FTP, as well as the country-specific resources listed later in this section.
World Wi de Web and FTP
Support information for DLT drives is available from HP’s World Wide Web
Site:
http://www.hp.com/support/dlt
Software drivers, product and support informati on are available fro m HP’s
World Wide Web and FTP sites:
World Wide Web: http://www.hp.com/go/tape
CompuServe
Download software, firmware and support documents; discuss issues in
user forums.
Address: Go HPSYS
FTP: ftp.hp.com/pub/information_storage/surestore
Internet E-mail
To leave messages for HP SureStore technical support:
SureStore_Support@hp.com
Messages are usually answered within 48 hours.
Contacting Customer Support
North and South America
Mailing Address:
HP SureStore Technical Support
815 14th Street SW, Bldg. E
Loveland, CO 80537 USA
B-6
Europe
Customer Support
Contacting Customer Support
America Online:
Download software, firmware and support documents; discuss issues in
user forums
Keyword: hpstor
QuickFAX Faxback Service:
Automated system to request product information or technical support
documents to be faxed to you.