HP DLT 80 User Manual

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HP SureStore DLT Removable Tape Drive

User’s Guide

DLT 80m

Installation Overview

HP SureStore DLT

Installation Guide

For further

details, see:

Before you start:

❑ Check the packing list inside this guide. ❑ Check system prerequisites.

Step 1: Attach local language labels, if necessary Step 2: Install the tape drive

1 Ensure the drive extractor lever is in the out position. 2 Slide the tape drive, locking lever at the bottom, into an empty bay of

an HP SureStore H/A Tape Array 5500. It needs to mate with the connectors at the back of the bay.

3 Push the extractor lever in until it locks the drive in position.

On Completion

Power on the system and check that the tape drive is operational. Insert the HP SureStore Tape CD-ROM. It contains drivers, backup software and various utilities.

page 1-2

page 1-3

page 1-4

page 1-5

Overview

subject to change without notice. This document contains proprietary information

which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced or translated to another language without the prior written consent of Hewlett-Packard Limited.

Hewlett-Packard shall not be liable for errors contained herein or for in ci denta l or c on seq ue ntial damages (including lost profits) in connection with the furnishing, pe rformance, o r use of this mate rial whether based on warranty, contract, or other legal theory.

March 2000 Part Number: C7456-90902 Printed in the UK

The DLTtape logo is a trademark of Quantum Corporation in the U.S. and other countries

Windows Microsoft Corporation

UNIX® is a registered trademark of X/Open Company in the U.S. and other countries

is a U.S. registered trademark of

Product Details

Write your tape drive details here so you can find them easily if you need them.

Model name:

Model number:

Serial number:

Date purchased/installed:

Contents

Installation Overview inside front cover

1 Installing Your Removable Drive in an HP SureStore H/

A T ape Array 5500

Before You Start 1-2

Check the Contents of the Box 1-2 Step 1: Attach Local Language Labels if Necessary 1-3 Step 2: Install the Tape Drive 1-3 On Completion: 1-4

Verify the Installation 1-4

Install Backup Software and Driver 1-4 Registering Your Tape Drive 1-5 Replacing the Drive 1-6

2 Operating the Drive

Front Panel 2-2 Operating the Drive 2-4 Using the Cartridge Locking Handle 2-4 The Power-On Self-Test 2-7

3 Care of the Drive and T ape Cartridges

Cleaning the Tape Heads 3-2 Types of Tape Cartridges 3-3 Write-Protecting a Cartridg e 3-4 Taking Care of Data Cartridges 3-5

Inspecting Cartridges Before Loading and After Unloading 3-5

How to detect a lost leader in a tape drive: 3-6 Handling Tape Cartridges 3-7 Labeling Cartridges 3-7 Operating Conditions 3-8 Conditioning Cartridges 3-8 Storing Cartridges 3-8 Tr anspo rting Cartridges 3-8

iii

Contents

4 Tape Cartridge Densities and Compression

Density 4-2 Changing the Density and Compression for Writing 4-2

5 Troubleshooting

HP TapeAssure 5-2 If the Self-Test Fails 5-2 Other Problems 5-3

6 Product Specifications and Ordering Information

Product Specification A-2

Physical Specification A-2 Performance Specification A-2 Power Requirements A-2 Interface Specification A-2 Environmental Specification A-3 Vibration and Shock Tolerance A-3 Reliability Specification A-4 Safety and Electromagnetic Emissions Specification A-4

Ordering Information A-4

7 Customer Support

Warranty B-2 Hewlett-Packard Year 2000 Warranty B-4 Service and Support B-4 Contacting Customer Support B-6

Index

Installing Your Removable Drive in an HP SureStore H/A Tape Array 5500

This chapter describes how to install a removable HP SureStore DLT 80m drive in an HP SureStore H/A Tape Array 5500.

Note For an overview of the installation process, see insid e the front cover.

Installing Your Removable Drive in an HP SureStore H/A Tape Array 5500

Before You Start

Check the Contents of the Box

Unpack the box containing the drive and identify the following items:

❑ HP SureStore DLT™ drive

❑ User’s Guide

(Please discard unused languages in recycling bin)

❑ Front panel labels

in different languages

❑ DLTtapeIV™

cartridge

❑ Cleaning

cartridge

❑ Warranty Registration

card and labels

❑ HP SureStore Tape

CD-ROM containing:

• HP TapeAssure

• TapeAlert utilities

1-2

If any items appear to be missing or da maged, contact yo ur supplier or the delivery company.

Installing Your Removable Drive in an HP SureStore H/A Tape Array 5500

extractor lever

Step 1: Attach Local Language Labels if Necessary

A set of labels for the front panel in several different languages is provided with the drive. Identify those with your local language, peel them from the backing paper and s tick them firmly t o the front p anel of the drive over the English-language labels.

Step 2: Install the Tape Drive

1 Ensure that the extractor lever on the drive is in the out position, as show n

in the picture.

2 Lift the drive carefully and turn it so that it is on its side with the extractor

lever at the bottom.

3 Align the rear of the drive with the guides on the bottom of the

HP SureStore H/A Tape Array 5500.

4 Slide the drive along the guides until the connectors on the back mate with

the connectors at the back of the enclosure.

Push the extractor lever in until it locks the drive in position.

Figure 1.1 HP SureStore H/A Tape Array 5500 showing five drives installed.

NOTE

• SCSI IDs for drives in the tape array are set on the back panel of the array.

• If you are installing fewer than five drive s in the tape array, you need to use a blanking plate.

See the documentation with the tape array for details.

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Installing Your Removable Drive in an HP SureStore H/A Tape Array 5500

On Completion:

Verify the Installation

Once you have installed the tape drive, you should verify that it is functioning properly before you store your valuable data. If you have a Windows 95/98, Windows NT or NetWare system, the HP TapeAssure software provided on the HP SureStore T ap e CD-ROM will perform a series of tests to verify that the drive has been properly installed and provide guidance on what to do if there is a problem.

1 When it is powered up, the drive runs its self-test, which takes about 13

seconds if no cartridge is loaded. At the end of the self-test, only t he gre en “Operate Handle” light should be lit (assuming there is no cartridge in the drive). Read more about the front panel lights in Chapter 2.

Note These instructions assume that the HP SureStore H/A Tape Array 5500 is

powered on when you install the drive. If it is powered off, you will need to switch it on again and the drives will power up in sequence.

2 Verify that the tape drive installation was successful.

If you are installing on a Windows 95/98, Windows NT, or NetW are system, use HP TapeAssure to verify that the tape drive is operational.

Select HP TapeAssure from the Windows Start menu. (If you did not install TapeAssure in Step 1, install it now from the Welcome page on the HP SureStore Tape CD-ROM.) No other backup software should be running at the same time.

• Have a blank cartridge ready for the backup and restore test, which you should perform to check that the drive can write data to tape. (For tape loading instructions, see page 2-5.)

Install Backup Software and Driver

Before you can use the tape drive, you wi ll need a backup a pplication w ith driver software that supports your tape drive model.

Depending on which backup software you use, the driver may be supplied on the HP SureStore Tape CD-ROM, your backup software disks, or your operating syst em disks. See the README file on the HP SureStore Tape CD-ROM for which drivers are available for your specific model.

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Installing Your Removable Drive in an HP SureStore H/A Tape Array 5500

Registering Your Tape Drive

You must register with HP to ensure that you benefit from the full 3-year warranty period. The second and third years of warranty are subject to registration within 30 days.

You can register electroni cally on the internet or you can use the W arranty Registration card that is provided with your drive.

In order to ensure your registration is complete, there are a number of questions on the registration card and electronic form that are mandatory. Other questions are opt ional. However, the more you feel able to complete, the better HP can meet your needs. (If you wish, you may register your drive and choose not to receive any furt her information from HP.)

If you have internet access, register electronically as described below.

1 Select the “Warranty Registration” topic on the HP SureStore Tape

CD-ROM.

2 Select the “Register on the Web” link. This links you to HP’s Warranty

Registration web site.

3 Complete the registratio n form. Op tional q uestions are mark ed with a n

“*” and the text is in red.

4 Click the Submit button to forward your registration immediately to HP.

If you do not have internet access:

1 Complete the Warranty Registration card supplied with the drive.

Mandatory questions are in black, bold text.

Registering Your Tape Drive

What Next?

2 Post or fax the completed form to HP.

If the tape drive has passed the tests run by HP TapeAssure, you can be confident that you have installed it correctly. You are now ready to put it to regular use backing up your system. See your backup application’s documentation for instructions on how to back up and restore data.

Chapter 2 provides details of how to operate your drive. Make sure you read Chapter 3 regarding the care of the drive and cartridges.

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Installing Your Removable Drive in an HP SureStore H/A Tape Array 5500

Replacing the Drive

HP SureStore DLT 80m drives can be hot-swapped, that is they can be removed and replaced without poweri ng down the HP SureStore H/A T ape Array 5500 and without interrupting operations to the other drives in the array. However you should be aware of the following:

• If all drives in the tape array are powered up when the system is turned on, the host will be aware of those drives. You can remove any of those drives and replace it with another drive without disrupting the system.

• If a drive is not powered up or you place a drive in an empty slot after the system has been powered up, the system will have to be reset before the host will recognize the drive.

• Hot swap allows for m odules to be replac ed whi le po wered up as lo ng as no data is being transmitted from the system to the module or vice versa.

• The SCSI IDs are controlled by the tape array, not by the drives themselves, so if you remove a drive and replace it with another the ID will not change.

1 Pull the extraction lever of the drive that you want to replace so that it is

in the out position.

Figure 1.2 Replacing a drive

Pull here on the extraction lever to release the left-most drive

2 Using the extraction lever, pull the drive gently and firmly out of the tape

array.

3 To insert another drive, follow the instructions in Step 2 on page 1-3.

1-6

Operating the Drive

Front Panel

7 8

Density and Compression Lights (yellow)

• When a tape is loaded, these lights indicate the density at which the tape is written and whether compression is used. They indicate native (uncompressed) capacities of 10.0/15.0, 20.0, 35.0 and 40.0 GB.

• They are also used if y ou need to write a tape at a density low er than its defau lt density. See Chapter 4.

“Density Override” Light (yellow)

• Flashing: Means the fla shing den sity ligh ts indica te the new density y ou have selected through the Density S elect button. Th e new density will not take effect until the host instructs the drive to start writing at BOT (Beginning of T ape). See Chapter 4.

• Steady: The tape is being written at a density other than its default density.

Select Button

Repeatedly press this button to select a new density at which to write the tape.

Slot for Inserting Cartridge

Cartridge Locking Handle

Secures the tape cartridge inside the drive. Only operate the handle when the green “Operate Handle” light is lit.

“Write-Protected” Light (orange)

Steady: The tape cartridge currently loaded in the drive is write-protected.

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Operating the Drive

“Tape in Use” Light (yellow)

• Steady: The tape is loaded and ready for use.

• Flashing regularly: The cartridge is being loaded, unloaded or rewound.

• Flashing irregularly: A calibration read or write is in progress.

“Use Cleaning Tape” Light (yellow)

• Steady: The tape heads need cleaning.

• Flashing: The tape may be damaged.

“Operate Handle” Light (green)

• Steady: You can operate the Cartridge Locking Handle to insert or remove a cartridge.

• Off: Do not operate the handle.

Unload Button

• Press this but ton to unload a tape car tridge. If the drive is bus y , it will fin ish its current task before unloading the cartridge.

• Only operate the Cart ridge L ocking Handle to release the tape cartridge when the “Ope rate H andl e” light is lit.

Density and Compression Lights—Normal Usage

In normal usage, the density lights simply indicate the native (uncompressed) capacity of the tape cartridge loaded in the drive and whether the data is compressed.

A new DLTtape IV will cause both the “40.0” light and the “Compress” light to be lit. The tape’s default capacity of 40 GB can store 80 GB of data using the drive’s hardware data compression facility with a compression ratio of 2:1. (The actual compression ratio depends on the type of data being stored.)

Front Panel

Note 10.0 GB type III tape cartridges and 15.0 GB DLTtape IIIxt cartridge s are

both indicated by the 10.0/15.0 GB light being lit. It is possible to write a tape cartridge at a lower density for interchange

with a lower capacity DLT drive. See page 4-2 for details of how to do this and how to switch hardware data compression on and off.

2-3

Operating the Drive

To switch on a drive:

1 Switch the drive on using the power button on the front panel of the rack.

• The drive performs its self-test, which takes about 13 seconds.

• At the end, assuming no tape cartridge is in the drive, only the green “Operate Handle” light will be lit.

2 You are now ready to load a tape cartridge.

To switch off a drive:

Caution Only switch off the drive when the Cartridge Locking Handle is down.

Switching off with the handle up can cause problems loading a tape cartridge when you switch on again.

1 Ensure the green “Operate Handle” light is lit.

If there is a cartridge i n the drive, unload it by pressing the Unload button. Then wait until the “Operate Handle” light is lit.

2 Switch the drive off using the power butt on on the front panel of the rack.

Using the Cartridge Locking Handle

Only operate t he Cartridge Locking handle on the front of DL T drives whe n all the following have occurred:

• The green Operate Handle light is lit steadily.

• A further 5 seconds have elapsed.

If you try to lift the handle before the drive is ready to release the cartridge, you will probably cause the tape leader to become dislodged.

Note that the handle must be fully in the down position for the power-on self-test to complete satisfactorily . If the handle is not fully down during the self-test, the “Operate Handle” light will flash.

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Operating the Drive

Using the Cartridge Locking Handle

To load a tape cartridge:

1 Wait until the green “Operate Handle” light is lit.

2 Pull the Cartridge Locking Handle so that it swings up.

Caution Before you load a new tape cartridge into the drive, check

that no blank labels or bits of plastic wrapper are stuck to the bottom of the cartridge. These could cause the cartridge to jam in the drive or damage the drive mechanism.

3 Slide the cartridge over the top of the handle.

The cartridge will only go into the drive in the correct orientation—see the diagram.

4 Push the cartridge in firmly until it reaches a stop.

The cartridge will be flush with the front of the drive. From this point, the cartridge can only be removed by going through the unload steps on the next page.

5 Push the Cartridge Locking Handle so that it swings down.

• The “Operate Handle” light goes off.

• T h e yello w “Tape in Use” light flashes while the tape is

loaded. This takes about 50 seconds.

6 When the yellow “Tape in Use” light is lit, the tape is ready

for use.

2-5

Operating the Drive

Using the Cartridge Locking Handle

To unload a tape cartridge:

1 Press the Unload button.

2 The yellow “Tape in Use” light flashes while the tape

is rewound. This could take up to 2 minutes, depending where on

the tape the drive was last reading or writing.

3 Wait for the green “Operate Handle” light to be lit.

2-6

4 Pull the Cartridge Locking Handle so that it swings

up.

5 Remove the cartridge and replace it in its plastic case.

Replace the cartridge in its case immediately to protect it from dust.

6 Push the Cartridge Locking Handle so that it swings

down.

Caution Make a habit of pushing the handle down after you

remove a cartridge. If the tape drive is powered down with the handle up, the drive will not accept a cartridge until you have pushed the handle down and up twice.

The Power-On Self-Test

When you power on the HP SureStore DL T dri ve, it perfo rms a sel f-test to check that it is functioning correctly. The test takes about 13 seconds if no tape cartridge is loaded, a n d the pattern of front panel lights at the end tells you the results of the test.

During the test the following occurs:

1 All the lights on the left side of the front panel are lit simultaneously

while the lights on the right side are lit in sequence.

2 The lights go off, leaving the “Tape in Use” light flashing. 3 The self-test finishes. If the test is successful and no cartridge is in the

drive, the only light showing will be the green “Operate Handle” light, lit steadily.

After a Successful Sel f - Test

No cartridge in the drive:

• Only the green “Operate Handle” light is lit.

Operating the Drive

The Power-On Self-Test

Cartridge in the drive—Cartridge Locking Handle down:

1 The “Tape in Use” light flashes while the drive loads the cartridge. 2 The “Tape in Use” light stops flashing and stays lit; the density and

“Compress” lights show the tape cartridge’s density. When the “Density Override” ligh t flashes, you can sel ect a new density

if you need to. See page 4-3.

Cartridge in the drive—Cartridge Locking Handle Up:

Caution It is inadvisable to leave a drive in this state.

• The “Operate Handle” light flashes. All other lights are of f. Lower the Cartridge Locking Handle to load the cartridge.

After an Unsuccessful Self-Test

All left side or right side lights flash:

The test has failed. See Chapter 5, “Troubleshooting,” for what to do.

No lights are lit:

The drive is probably not receiving power. Check the power supply. See Chapter 5 for more details.

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Operating the Drive

The Power-On Self-Test

2-8

Care of the Drive and Tape Cartridges

Apart from ensuring that the drive operates in a safe, clean environment, the only regular maintenance is to clean the tape heads.

This chapter tells you how to do this and also describes how to look after and store cartridges so that your data is safe.

Care of the Drive and Tape Cartridges

Cleaning the Tape Heads

When to Clean the Heads

When the yellow “Use Cleaning Tape” light is lit, use a cleaning cartridge to clean the tape heads.

Using a Cleaning Cartridge

Note Each cleaning cartridge can only be used about 20 times. If the “Use

Cleaning Tape” light remains lit after you have finished a cleaning cycle, this means the cartridge has reached the end of its life and the heads have not been cleaned.

Discard the expired cleaning cartridge and use a new one.

To clean the heads:

1 If there is a tape ca rtridge in the drive, unload and remove it. 2 Insert a cleaning cartridge.

Follow the normal procedure for inserting a cartridge—see “To load a tape cartridge” on page 2-5.

3 The drive automatically cleans the heads.

The more the cleaning cartridge has been used, the longer this will take, because the drive has to wind farther to a new portion of tape.

4 When cleaning is complete:

• The “Use Cleaning Tape” light goes off.

• The “Operate Handle” light is lit.

If the “Use Cleaning Tape” light remains lit, the cartridge has reached the end of its life and the heads were not cleaned. Discard the cleaning cartridge and repeat the cleaning cycle with a new one.

5 Remove the cleaning cartridge. 6 Write a cross in a box on the cleaning cartridge label.

This records how many times you have used the cartridge. Discard it after 20 uses.

3-2

Care of the Drive and Tape Cartridges

Types of Tape Cartridges

7 Return the cleaning cartridge to its plastic case.

If the “Use Cleaning Tape” light still lights when you load a tape cartridge after using the cleaning cartridge:

• Make sure that the cleaning cartridge had not expired when you tried to clean the heads.

• The tape cartridge may be faulty. Try another cartridge and see if “Use Cleaning Tape” lights again.

If the “Use Cleaning Tape” light flashes while a tape cartridge is loaded:

The tape cartridge may be damaged. Proceed as follows:

1 If possible, make a copy of any data on the cartridge you want to preserve

onto a new cartridge. T o do t his, load the cartridge and restore the data t o a temporary directory

on your hard disk. Then back up this temporary directory to a new tape cartridge.

Alternatively , if the data still exists on your hard disk, simply back it up to a new tape cartridge directly.

2 Discard the old tape cartridge.

Even if the cartridge appears to work satisfactorily (despite the “Use Cleaning T ape” l ight flashi ng), do not co ntinue to us e it. You put your data at risk and will probably need to use the cleaning cartridge far too often.

Types of Tape Cartridges

The drive takes 4-inch cartridges containing ½-inch metal-particle tape. For normal use, you should use the following tape cartridges with the drive:

• DLTtape IV, 80 GB* Part No.: C5141F

* Assuming a compression ratio of 2:1. The compr ession rati o that can

be achieved in any particular situation depends on the type of data being stored.

3-3

Care of the Drive and Tape Cartridges

Write-Protecting a Cartridge

If you write-protect a cartridge, the drive can only read data from the tape, not write to it. Use this setting to protect data on the cartridge from being erased or overwritten, for example, when you are restoring files from tape.

Note Only alter write-protection when the cartridge is out of the drive.

It is possible to alter write-protection while the cartridge is in the drive, but it is not advisable. Although the “Write Protect” light reacts immediately, it may be some time before the new setting is recog nized. For example, if the drive is currently writing data, write-protection will only come into effect after the drive has finished writing.

Figure 3.1 Write-protec ting a cartridge

3-4

Orange indicator

To write-protect the

cartridge, slide the switch to

the left so that the orange

indicator shows.

To write-protect a cartridge:

❑ Slide the switch at the back of the cartridge to the left so that the orange

indicator shows on the switch. When the cartridge is loa ded in t he d riv e, the ora nge “Write Protect” light

on the front of the drive will be lit.

To remove write-protection from a cartridge:

❑ Slide the switch to the right so that the orange indicator is hidden.

When the cartridge is loaded in the drive, the “W rite Protect” light will be off.

Write-protect switch

To allow writing, slide the switch to the right.

Taking Care of Data Cartridges

Caution Using a damaged cartridge could put your data at risk and will damage

the drive. Inserting a faulty cartridge into a drive will damage the tape drive. All

faulty cartridges should be destroyed and must not be inserted into any other drive .

A cartridge can become faulty for several reasons. The following are the most common:

• Dropping the cartridge. Even a reasonably small drop can cause problems with a DLT cartridge.

• Operating the handle to eject cartridges too soon. This can cause the tape leader to become detached. Before you lift the

Cartridge Locking handle, wait for the green “Operate Handle” light to be lit. Then wait a further 5 seconds. Do not rush or force operating the handle or rush removing the cartridge.

Care of the Drive and Tape Cartridges

Taking Care of Data Cartridges

Inspecting Cartridges Before Loading and After Unloading

There are some standard checks that you should carry out every time you load or unload a DL T cartridge. These checks are especially important if the cartridge has been dropped:

1 Gently turn the cartridge over several times and listen for loose parts.

If anything rattles (even slightly), scrap the cartridge; it must not be inserted into any tape drive.

2 Examine the cartridge casing for any signs of distortion or cracks.

If there are any faults with the cartridge, scrap the cartridge; it must not be inserted into any tape drive.

3 Open the cartridge door by releasing the slide lever at the door hinge

(see figure 3.2). Exam ine the tape lo op (the leader ) to see that it is in th e correct position (see figure 3.3).

If the leader is out of position or has disappeared, scrap the cartridge; it must not be inserted into any tape drive. Loading this cartridge into a drive will cause the leader in the drive to become detached and damage the tape drive.

3-5

Care of the Drive and Tape Cartridges

Taking Care of Data Cartridges

Figure 3.2 Checking a cartridge for damage.

Reel lock lever

Tape leader

Release door lock by lifting the lock with your thumb

Figure 3.3 Reel lock levers and the reel hub

Cartridge door

Reel lock lever Reel hub

Check the two white reel lock levers.

Reel lock lever

One is on the same surface as the cartridge door. The other is at the bottom of the cartridge near the front left corner (see figures 3.2 and

3.3). Both locks should be visible. If they are not, scrap the cartridge; it must not be inserted into any tape drive.

5 Check that the reel hub is correctly located (flush with the case surface).

If the hub is sunk under the surface, the cartridge could become misaligned in the d rive. If the hub is out of p osition, gently p ush the hub up slightly and see if it will spring back into its correct position. If it does not, scrap the cartridge; it must not be inserted into any tape drive.

How to detect a lost leader in a tape drive:

Caution Inserting a cartridge with a lost leader in the drive can damage the drive.

If the leader is lost in a cartridge, the tape drive will not accept the cartridge. It will make a flapping or scraping noise for a few seconds, stop and repeat the process. The noise is caused by the detached leader going around in the drive. The lights on the right-hand side will flash. The drive

3-6

does not have to be attached to a computer for this to occur; it can just be powered on. A drive in this condition cannot be repaired on site.

A cartridge with a lost leader must be discarded.

Handling Tape Cartridges

• Do not drop or bang cartridges. This can displace the tape leader, which can make the tape unusable and can damage the drive. See “Inspecting Cartridges Before Loading and After Unloading” on page 3-5 if you do drop or bang a cartridge.

• Do not open the cartridge door unneces sari ly. This may expose the tape to contamination or damage .

• Do not touch the tape or leader. Dust and natural skin oils can affect tape performance.

• When you remove a cartridge from its plastic case, make sure you do not accidentally pick up a spare label as well. It will cause problems if it is inserted into the drive along with the cartridge. Store spare labels separately to avoid this problem.

Labeling Cartridges

Care of the Drive and Tape Cartridges

Taking Care of Data Cartridges

Caution Do not stick labels onto a cartridge; they may cause it to jam in the drive

mechanism. Use only the labels supplied with the cartridge.

• To label a cartridge, slide an identification label into the slot on the front of the cartridge (see figure 3.4). Do not stick labels onto any part of the cartridge. They could cause problems inside the drive.

• Write on labels only with pens that do not produce debris. Do not use pencil or water-soluble felt pens .

• N eve r erase a label or us e op aq u ing flu i d—replace it.

Figure 3.4 Labeling a cartridge

Slot for label

3-7

Care of the Drive and Tape Cartridges

Taking Care of Data Cartridges

Operating Conditions

Cartridges should be used in an environment within the following ranges:

• Temperature: 10°C to 40°C (50°F to 104°F)

• Relative Humidity: 20% to 80% (non-condensing)

Conditioning Cartridges

If a cartridge has been exposed to conditions outside the operating range, leave the cartridge in the operating environment for at least 24 hours before using it. This will avoid problems of condensation.

Storing Cartridges

• Do not place cartridges near sources of electromagnetic interference, such as under a telephone, or near computer terminals, motors, video or X-ray equipment.

• Keep cartridges out of direct sunlight and away from heaters.

• Store cartridges in their plastic cases in an environment that satisfies

the following conditions: – Temperature: 18°C to 28°C (64°F to 82°F)

3-8

– Relative Humidity: 40% to 60% (non-condensing) – Free from dust

• Store cartridges vertically.

Transporting Cartridges

Environmental Conditions

• Make sure there is no condensation in or on the cartridges.

• Avoid exposing cartridges to widely varying temperatures or humidity.

Impact and V i br ati on

• Do not carry tape cartridges loosely in a box or other container where they can shake about.

• Avoid dropping or bumping cartridges.

Tape Cartridge Densities and Compression

This chapter describes how to read and write tape cartridges at different densities and with or without compre ssion.

For optimum performance, you should use the normal tape cartridge for your drive at its default setting with compression on. If you do this, you need not read this chapter.

Tape Cartridge Densities and Compression

Density

Note A tape cartridge can only contain data at one density.

Density, as used on the drive’s front panel, means a combination of native capacity (the capacity of the tape cartridge without using data

compression) and whether data compression is on or off. The actual capacity using compression depends on the type of data being stored.

When you load a tape cartrid ge, the li ghts on the l eft side of t he front panel show one of the following:

• For a new tape cartridge, the lights show the default density of the tape. Compression will be set on if it is available for that cartridge type.

• For a tape cartridge containing data, the lights show the density at which the data was written and whether it is compressed.

If the drive starts writing data to a blank ta pe cartridge, it will write at the default density with compression on. If it appends data to a tape cartridge that already contains data, the drive will write at the same density as the existing data.

Changing the Density and Compression for Writing

Caution If you load a tape cartridge that already contains data and t hen write with

a new density, all the existing data on the tape will be lost. A new density can only be used when writing from Beginning of Tape (BOT).

• You can choose to write at 20.0 GB density if you wish, so that the tape can be read by an HP SureStore DLT 40.

• On type III tape cartridges, HP SureStore DLT drives allow you to write data at a different density from the defa ult. You might want to write at a different density so that the tape cartridge can be read by a lower capacity drive.

The possibilities are shown in the tables on the next page. The default settings when you load a new tape cartridge are shown shaded.

4-2

Tape Cartridge Densities and Compression

Changing the Density and Compression for Writing

Density Setting

10.0/15.0 GB 20.0 GB 35.0 GB 40.0 GB

Tape Native Compress’d Native Compress’d Native Compress’d Native Compress’d

Type III 10.0 GB

DLTtape IIIxt 15.0 GB

DLTtape IV No No 20.0 GB 40 GB* 35.0 GB 70 GB* 40.0 GB

20 GB*NoNoNoNoNoNo 30 GB*NoNoNoNoNoNo

*compressed capacities assume a 2:1 compression ratio

Note You can appear to set any density with any tape cartridge on the front

panel. However, if the combination of density and tape cartridge is invalid, as shown in the tables above, the density will switch back to the default density and compression settings as soon as the drive starts writing.

The drive cannot provide compression at 2.6 GB or 6.0 GB densities. If you need to use compression at these densities, use a backup application that provides software compre ssion. This compresses the data before sending it to the drive, instead of the drive compressing the data when it receives it. Software compression is slower than using the drive’s hardware compression facility, but it can be equally effective in terms of capacity.

80 GB*

How to Select Density and Compression

Note Always use the default density (and compression setting) of the tape

cartridge unless you want to write a tape cartridge at a different density so that it can be read in a lower capacity DLT drive. This will allow you to store the maximum amount of data on the tape cartridge.

Density and compression changes take effect only when the drive starts writing at Beginning of Tape. This means that a tape can only ever be written at one density—entirely with or without compression.

The time you are most li kely to want to sel ect the densit y at which the tape cartridge is written is immediately after loading the tape cartridge. Y ou can however select the density at other times.

• With DLTtape IV cartridges, you can select only 20.0, 35.0 or 40.0 GB densities and choose to have compression on or off. If you try to select another density, the setting will change back to the default density (40 GB) as soon as the drive starts writing to tape.

• With DLTtape IIIxt cartridges, y ou can only choose to have comp ression on or off. Any density setting other than 15.0 GB will automatically default back to 15.0 GB when the drive starts writing to tape.

4-3

Tape Cartridge Densities and Compression

Changing the Density and Compression for Writing

• With type III cartridges, you can only select a density of 10.0 GB. You can choose to have compression on or off.

To select density and compression:

1 Load a tape cartridge in the drive.

The “Tape i n Use” light flashes while the tape loads and calibrates.

2 Wait until the yellow “Tape in Use” light stops flashing.

The density lights will show the tape’s pre-recorded or default density.

3 Repeatedly press the Density Select or Select button until the lights for the

density and compression setting you want are lit. The sequence in which the lights are lit is as follows:

10.0/15.0 GB

10.0/15.0 GB and “Compress”

20.0 GB

20.0 GB and “Compress”

35.0 GB

35.0 GB and “Compress”

40.0 GB

40.0 GB and “Compress”

4-4

The sequence then repea ts. About two seconds after you have stopped pressing the button, the new

density setting will flash together with the “Density Override” light. The current (old) density of the tape will be lit steadily.

The drive remembers this request to change density until one of the following occurs:

• The drive writes from Beginning of Tape at the new densi ty.

• You select yet another density.

• The tape cartridge is unloaded.

• Th e driv e is sw it ched off.

4 When the drive starts writing at Beginning of Tape, t he old density light

goes out, and both the new dens ity lig hts and the “Density Overri de” light are lit.

Tape Cartridge Densities and Compression

Changing the Density and Compression for Writing

Example

Suppose you have loaded a type III tape cartridge which has a prerecorded density of 2.6 GB, and you want to write at 10.0 GB with compression. When the loading sequence has finished, repeatedly press the Density Select button until both the 10.0 GB and “Compress” lights are lit.

After about two seconds, the following happens:

• The 2.6 GB light remains lit. (The density has not changed yet; this light indicates the current density of data on the tape cartridge.)

• The 10.0 GB and “Compress” lights flash, showing the density you have selected.

• The “Density Override” light flashes, indicating that a change is pending.

When the drive starts writing from Beginning of Tape, the following happens:

• The 2.6 GB light goes out.

• The 10.0 GB and “Compress” lights stop flashing and are lit steadily,

indicating that this is now the current density.

• The “Density Override” light is lit, indicating that a change of density has occurred.

• Any existing data written at 2.6 GB density is lost.

4-5

Tape Cartridge Densities and Compression

Changing the Density and Compression for Writing

4-6

Troubleshooting

This chapter covers what you should do if you have problems with your drive or the backup process.

For further help, try the Hewlett-Packard Information Service on the World Wide Web:

http://www.hp.com/support/dlt

and

http://www.hp.com/go/tape

Troubleshooting

HP TapeAssure

If your computer runs under W indows 95, W indows NT or Novell NetWare, you can use the HP TapeAssure software provided on the HP SureStore Tape CD-ROM as a diagnostic tool if your computer is running.

Insert the HP SureStore Tape CD-ROM, double-click on Setup.exe, and choose the “Run T apeAssure” option from the mai n screen. No other backup software should be running at the same time.

Note If the program does not work correctly or hangs during processing, there

may be a compatibility problem with the SCSI card. The current version of HP TapeAssure may not support:

• Adaptec 1510 cards (6360 chip set)

• Symbios cards

In order to verify installation of your tape drive, use your backup software to run a trial backup and restore.

If the Self-Test Fails

If no lights show:

1 Check that the tape array is connected to a power source and switched on. 2 Check that the drive is properly inserted into the tape array so that it

mates with the connectors at the rear of the enclosure. The extraction lever should be pushed in, locking the drive in position.

3 If the power socket is live, there is a problem with the drive. Call for

service.

If all the right side or left side lights flash on the front panel:

There is a fault with the drive.

1 If it is possible, try turning the power switch on the tape array off and

then on again.

2 If the problem persists, call for service.

Note If there is a tape cartridge loaded in the drive, try to unload the cartridge

by pressing the Unload button. If this succeeds, try turning the power switch on the tape array off and then on again.

5-2

Other Problems

If the drive will not accept a tape cartridge:

• Was the drive powered down with the Cartridge Locking Handle up? If so, push the handle down and up again twice. The green Operate Handle light should then light and you can insert a cartridge.

Are you having problems backing up or restoring files?

• The problem may lie with the backup application. Look at the application’s documentation for help.

If the Tape in Use and Write Protect lights both flash:

Lift the Cartridge Locking Handle and lower it again twice to clear the condition. Alternatively, wait for three minutes and the condition should clear by itself.

The pattern of lights indicates that the dri ve has accidentally be en put into Firmware Update mode.

If other problems occur for which you can find no cause:

• Check the termination on the SCS I bus. If the array is th e only device or the last device on the bus, it must have a terminator fitted. If some other device is last on the bus, it should have a terminator fitted and the HP SureStore H/A Tape Array 5500 should not.

5-4

• Check that the ac power source is correctly grounded. Make sure that the tape array and the system are attached to the same ac power line.

• If you are having problems with backing up or restoring files but the tape drive seems to work correctly, look at the backup software documentation for advice.

Appendix A

Product Specifications and Ordering Information

This chapter gives the specifications of the drives and lists part numbers for cartridges and SCSI cables.

Product Specifications and Ordering Information

Product Specification

Physical Specification

Height: 160 mm (6.30 in) Width 86 mm (3.39 in) Depth: 312 mm (12.28 in) Net Weight: 3.6 kg (7.93 lb)

Performance Specification

Linear Bit Density: 98,250 bpi per track (DLTtape IV) Capacity: 80 GB at 2:1 compression (DLTtape IV) Transfer Rates

Native: 2:1 Compression:

Speeds

Read/write: Rewind: Linear Search:

Times (using the normal tape type for the drive)

Rewind: Load to BOT: Unload from BOT:

Power Requirements

Supply voltage: 100–240 V ac, automatically detected Power: 50W maximum

Interface Specification

Ultra-wide SCSI-2 (16- bit wide data transfers), which can be used with both LVD (low-voltage differential) and single-ended host bus adapters.

6.0 MB/s

10.0 MB/s

160 ips 175 ips 175 ips

70s average, 140s max 48s for a prerecorded tape, slightly longer for a new one 17s

A-2

Product Specifications and Ordering Information

Environmental Specification

See page 3-5 for advice on using and storing cartridges.

Operating Limits

Temperature: 10°C to 40° C (50°F to 104°F) Humidity: 20% to 80% non-condensing Altitude: 0 m to 9 km (0 to 30,00 0 ft)

Non-operating Limits

Temperature: −40°C to 66° C (−40°F to 151°F) Humidity: 10% to 95% non-condensing Altitude: 0 m to 15 km (0 to 50,000 ft)

Vib rat ion and Shock Tolerance

Operating Vibration

Vibration Type Sine Sweep

Frequency R a nge: 5–500–5 Hz Upward and downward Acceleration Level: 0.25g

0.010” DA

Application: X, Y and Z axes Sweep rate: 1 octave per minute

Product Specification

22 to 500 Hz 5 to 22 Hz (crossover)

Overstress

Vibration Type Sine Sweep

Frequency R a nge: 5–500–5 Hz Upward and downw ard Acceleration Level: 0.50g

0.010” DA

Application: Vertical axis (top/bottom) Sweep rate: 1 octave per minute

26.1 to 500 Hz 5 to 26.1 Hz (crossover)

Operating Shock

Pulse Shape: ½ sine pulse Peak Acceleration: 10g Duration: 10 ms Application: X, Y and Z axes, once in each axis

A-3

Product Specifications and Ordering Information

Ordering Information

Non-operating Shock

Pulse Shape: ½ sine pulse Peak Acceleration: 5g Duration: 11 m s Application: 10g in each axis, 35s between shocks, 60 shocks in total

Reliability Specification

Head life (hrs tape motion): 30,000 MTBF (hrs @ 100% duty cycle): 250,000 Tape life (passe s): 500,000

Safety and Electromagnetic Emissions Specification

Safety:

• UL listed to UL 1950

• UL Certified for Canada: CAN/CSA - C22.2 No. 950

• TUV EN60950/IEC 950

• Class 1 LED Product (IEC 825-1)

EMI:

• CE Declaration of Conformity

• C-T ICK (AS/N ZS 3548 )

• VCCI Class 2 (external)

Ordering Information

The following HP products are recommende d for use with an HP SureStore DLT drive. They can be ordered from your HP dealer or sales office.

DLTtape IV cartridge (1800 ft) C5141F DLTtape cleaning cartridge C5142A

• CISPR 22 Class A (internal)

• FCC Class B certified (external)

HP Part No.

A-4

Appendix B

Customer Support

This appendix describes Hewlett-Packard’s service and support arrangements, warranty details, and how to contact HP Customer Support.

Customer Support

Warranty

This product carries a 3 Year Express Exchange1 Warranty. You must register your product with HP within 30 days to ensure you benefit fro m the full three-year warranty period. Non-registration will result in the warranty resorting to 1 year.

Please register vi a the web (http://www.hp.com/go/tapereg) or by using the reply card in the box.

The warranty gives you specific lega l rights. Y ou may also have other rights that vary according to where you are located.

Hewlett-Packard warrants its HP SureStore DL T drives against defects in materials and workmanship for a period of one or three years (depending on whether the drive is registered), either from the date of delivery or, where the purchase price incl udes installation by Hewlett-Packard, from the date of installation. During the warranty period, Hewlett-Packard will, at its option, either repair or replace products that prove to be defective. Should Hewlett-Packard be unable to repai r or replace the product with in a reasonable period of time, a refund of the purchase price may be given upon return of the product.

The warranty on your HP SureStore DLT drive does not apply to defects resulting from:

• Improper or inadequate maintenance by the customer

• C ustomer-suppl ie d so ftware or inter fa c in g

• Unauthorized modification or misuse

• Operation outside the environmental specifications for the product

• Use of unsupported media

• Improper site preparation and maintenance

If you choose not to use Express Exchange, your HP S u reStore DLT drive must be returned to the local HP office, or to the reseller from where it was originally purchased, who will then send it back to HP.

Limited W arranty Statem ent for USA, Canada, Australia and New Zealand

HP warrants to you, the end-user customer , that HP hardware, accessories and supplies will be free from defects in materials and work manship afte r the date of purchase, for the period specified above. If HP receives notice of

1. Express Exchange is available in most countries . In those countries that do not curre ntly support Express Exchange, support is provided through either the Low End Support Program or the local parts center. Years 2 and 3 are subject to Product Registration.

B-2

Customer Support

Warranty

such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, du e to defects in material and w orkmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidenta l use.

Warranty does not apply to defects res u lting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misus e, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclus ion might not app ly to you. This warrant y gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DAT A OR FOR DIRECT , SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DA TA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT , TORT , OR OTHER WISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

B-3

Customer Support

Hewlett-Packard Year 2000 Warranty

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE WARRANTY TERMS CONTAINED IN THIS STA TEMENT , EXCEPT TO THE EX TENT LA WFULL Y PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATOR Y ST A TUTOR Y RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Hewlett-Packard Year 2000 Warranty

Subject to all of the terms and limitations of the HP Limited Warranty Statement provided with this HP Product, HP warrants that this HP Product will be able to process date data accurately (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and the years 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g. hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data with it. The duration of the Year 2000 warranty extends through January 31, 2001.

Service and Support

Hewlett-Packard and its authorized dealers stand behind the HP product you have purchased.

Note Before calling for service or support:

• Check that your drive is installed correctly.

• Check the troubleshooting advice in this User’s Guide and in the

documentation that came with your computer or rack system, the host adapter and your backup software.

• Check the support pages on Hewlett-Packard’s web site:

http://www.hp.com/support/dlt

B-4

Obtaining Technical Support

If you need help, your dealer has the latest information regarding HP products and services and can provide support under HP’s comprehensive menu of reseller services. If your dealer is not able to help, you can obtain support from HP directly either through online services or by telephone.

Obtaining Service

HP provides a free lifetime telephone support service. Contact your local HP dealer or telephone the relevant number listed on page B-6. You will be connected to a responsive team waiting to help you.

HP Service Agreements

HP offers a number of service agreements to meet your needs. Contact your local dealer or local HP office for further information.

Returning Your HP SureStore Tape Drive

Customer Support

Service and Support

HP SureStore tape drives come with a 24-hour three-year Express Exchange warranty correct telephone number to call. When you call, make sure that you have the following information available:

• The product name and serial number (see the side of the cradle in which the drive is mounted)

• Date of purchase

• A description of the product fault

• A contact name for details of the failure

• A contact telephone number

• Your shipping address

The telephone service agent will verify that the unit is faulty and will make sure that a replacement unit is sent to you within 24 hours. Wh en you receive the replacement unit, remove it from the packaging and use the packaging material for returning the faulty unit. All shipment costs are pre-paid by HP.

Note When returning the drive to HP, any damage caused as a result of

inadequate packaging is your responsibility. Use the original packing materials whenever possible.

1. 24-hour Express E xchange is n ot available in all countr ies (see page B-2). The second and third year s of warranty are available to all customer s who register their drives with HP.

. When returning a drive, refer to the list below for the

B-5

Customer Support

Contacting Customer Support

Worldwide Online Services

HP offers electronic services that give you an interactive way to access information and help on set-up, configuration, installation and operation of your product. The online services a re available on the W orld W ide W eb and FTP, as well as the country-specific resources listed later in this section.

World Wi de Web and FTP

Support information for DLT drives is available from HP’s World Wide Web Site:

http://www.hp.com/support/dlt

Software drivers, product and support informati on are available fro m HP’s World Wide Web and FTP sites:

World Wide Web: http://www.hp.com/go/tape

CompuServe

Download software, firmware and support documents; discuss issues in user forums.

Address: Go HPSYS

FTP: ftp.hp.com/pub/information_storage/surestore

Internet E-mail

To leave messages for HP SureStore technical support:

SureStore_Support@hp.com

Messages are usually answered within 48 hours.

Contacting Customer Support

North and South America

Mailing Address:

HP SureStore Technical Support 815 14th Street SW, Bldg. E Loveland, CO 80537 USA

B-6

Europe

Customer Support

Contacting Customer Support

America Online:

Download software, firmware and support documents; discuss issues in user forums

Keyword: hpstor

QuickFAX Faxback Service:

Automated system to request product information or technical support documents to be faxed to you.

Telephone: +1 (800) 368-9673 or +1 (970) 635-1510

Fax Machine:

Faxes are answered in 48 hours or less.

Fax Number: +1 (970) 667-0997

Telephone Support :

Hours of Operation: Monday – Friday, 7am – 5pm (Mountain time)

Telephone: +1 (970) 635-1000

Mailing Address:

Hewlett-P ac ka r d Ne d e r lan d B.V. European Customer Support Center P.O. Box 58144 1040 HC Amsterdam The Netherlands

America Online/Bertelsmann:

Available in France, Germany, and the UK.

Address: HP

Bulletin Board:

Download software, firmware and support documents; leave messages for technical support.

Telephon e: +31 (495) 546 909 Settings: 8,1,N, 2, 400 to 28,800 baud

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

Austria (German) 0660 8128

Belgium (Dutch) 0800 11906

Belgium (French) 0800 17043

Denmark (Danish) 800 10453

B-7

Customer Support

Contacting Customer Support

Other European countrie s (English) +31 (20) 681 5792

Telephone Support :

Hours of Operation: Mon – Fri, 8:30 – 17:00 (Central European time)

No charge for technical support during the warrant y period; a per -incident charge applies after the warranty period.

Finland (Finnish) 9800 13134

France (French) 05 90 59 00

Germany (German) 0130 81 00 61

Italy (Italian) 1678 59020

Netherlands (Dutch) 0800 22 2420

Norway (Norwegian) 800 11319

Portugal (Portuguese) 0800 313 342

Spain (Spanish) 900 993 123

Sweden (Swedish) 020 795 743

Switzerland (French) 0800 55 1526

Switzerland (German) 0800 55 1527

United Kingdom (English) 0800 960271

Austria (German) 0660 6 386

Belgium (Dutch) 02 626 88 06

Belgium (French) 02 626 88 07

Denmark (English) 3929 4099

Finland (English) 0203 47288

France (French) 04 50 43 98 53

Germany (German) 0180 5 25 81 43

Ireland (English) 01 662 5525

Italy (Italian) 02 2 641 0350

Netherlands (Dutch) 020 606 8751

Norway (English) 22 11 629 9

Portugal (English) 01 441 7199

Spain (Spanish) 902 321 123

Sweden (English) 08 619 2170

Switzerland (French, German, Italian) 0848 80 11 11

United Kingdom (English) 0171 512 5202

Other European countries (English) +44 (171) 512 5202

B-8

Australia

Bulletin Board:

Download software, firmware and support document s, and leave messages for technical support.

Telephone: (03) 9890 0276

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

Telephone: (03) 9272 2627

Fax Machine:

Faxes are answered within 24 hours.

Fax Number: (03) 9272 4099

Telephone Support :

Hours of Operation: Monday-Friday, 7am-7pm Eastern Standard Time Telephone: (03) 9272 8000

China (PRC)

Customer Support

Contacting Customer Support

Mailing Address:

Hewlett Packard Customer Support Center HP Building No.2, Dong San Huan Nan Lu Chao Yang District Beijing 100022 P.R.C.

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

Telephone: +86 (10) 65055280

Fax Machine:

Please include contact information, the name of your HP product, and the type of comput er yo u hav e .

Fax Number: +86 (10) 6566 8280

Telephone Support :

Hours of Operation: Monday-Friday, 8:30-17:30

Telephone Number: +86 (10) 6564 5959

B-9

Customer Support

Contacting Customer Support

Hong Kong

Fax Machine:

Please include contact information, the name of your HP product, and the type of comput er yo u hav e .

Fax Number: +65 274 2033 (Singapore)

Telephone Support :

Telephone: 800 96 7729

India

Mailing Address:

Hewlett Packard India Ltd. HP Customer Support Centre Chandiwala Estate Maa Anandmai Marg Kalkaji Dehli -110 019 India

E-mail: csc_india@hp.com Fax Machine: +91 (11) 682 6041

Please include contact information, the name of your HP product, and the type of comput er yo u hav e .

B-10

Telephone Support : +91 (11) 682 6035

Indonesia

Fax Machine:

Please include contact information, the name of your HP product, and the type of comput er yo u hav e .

Fax Number: +65 274 2033 (Singapore)

Telephone Support :

Telephone: +62 (21) 350-3408

Japan

World Wide Web:

Information from HP Japan

http://www.jpn.hp.com

Korea

Customer Support

Contacting Customer Support

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

Telephone: +81 (3) 3335-8622

Fax Machine:

Please include contact information, the name of your HP product, and the type of comput er yo u hav e .

Fax Number: +81 (3) 3335-8338

Telephone Support :

Hours of Operation: Monday – Friday, 9:00 – 12:00, 1:00 – 5:00 Telephone: +81 (3) 3335-8333

Mailing Address:

Hewlett Packard Customer Support Center 1F, Yongsan Electronic Office 16-58, Hangangro 3-ga, Yongsan-gu, Seoul, Korea

FTP Site:

Download software and firmware files, as well as technical newsletters for dealers directly from the Internet.

IP Address (NT Server): 15.32.11.50 Remote access telephone number: (02) 3270-0808

Bulletin Board:

Download software, firmware and support documents; leave messages for technical support.

Telephone: Hitel: (02) 762-0228

Chollian:(02) 220-2001

Address: Go HPK

World Wide Web:

Information from HP Korea

URL: www.hp.co.kr

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

Telephone: (02) 769-0543

B-11

Customer Support

Contacting Customer Support

Fax Machine:

Faxes are answered in 48 hours or less.

Fax Number: (02) 3270-0707

Telephone Support :

Hours of Operation: Monday-Friday, 8:30-19:00

Telephone: (02) 3270-0700

Malaysia

Fax Machine:

Please include contact information, the name of your HP product, and the type of comput er yo u hav e .

Fax Number: +65 274 2033 (Singapore)

Telephone Support :

Telephone: +60 (03) 295-2566

New Zealand

080-999-0700 (Toll Free)

Bulletin Board:

Download software, firmware and support documents

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

Fax Machine:

Faxes are answered in 24 hours or less.

Telephone Support :

Hours of Operation: Monday-Friday, 9am-9pm (Auckland time)

Philippines

Fax Machine:

Please include contact information, the name of your HP product, and the type of comput er yo u hav e .

Telephone: (09) 356 3660

Telephone: (09) 356 6642

Fax Number: +61 (3) 9272 4099 (Australia)

Telephone: (09) 356 6640

Fax Number: +65 274 2033 (Singapore)

B-12

Telephone Support :

Singapore

Mailing Address:

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

Fax Machine:

Faxes are answered in 48 hours or less.

Telephone Support :

Hours of Operation: Monday – Friday, 9:00 – 17:00

Customer Support

Contacting Customer Support

Telephone: +65 (02) 867-3551

Hewlett-Packard Far East (Pte) Ltd. 438 Alexandra Road #07-01/04 Alexandra Point Singapore 119958

Telephone: +65 291-7951

Fax Number: +65 274-2033

Telephone: +65 272-5300

Taiwan (ROC)

Mailing Address:

Hewlett Packard Customer Support Center 8F, 337, Fu-Hsing North Road, Taipei 104, Taiwan, R.O.C.

Bulletin Board:

Download software, firmware and support documents; leave messages for technical support.

Telephone: (02) 923-3233 Login: First name: HP

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

Telephone: (02) 719-5589

Fax Machine:

Faxes are answered in 48 hours or less.

Last name: BBS

B-13

Customer Support

Contacting Customer Support

Fax Number: (02) 514-0276

Telephone Support :

Hours of Operation: Monday – Friday, 8:30 – 17:30

Telephone: (02) 717-9609

Thailand

Fax Machine:

Please include contact information, the name of your HP product, and the type of comput er yo u hav e .

Fax Number: +65 274-2033 (Singapore)

Telephone Support :

Telephone: +66 (02) 661-4011

Vietnam

Fax Machine:

Please include contact information, the name of your HP product, and the type of comput er yo u hav e .

Fax Number: +65 274-2033 (Singapore)

Telephone Support :

Telephone: +84 (08) 823-4530

B-14

Index

adapter, SCSI A-4 altitude limits A-3

backup software 1-4 BOT 4-2 buttons

Density Select Select 2-2, 4-4 Unload 2-3

4-4

cables

ordering care and maintenance Ch.3 cartridge see tape cartridges cartridge locking handle

cartridges

inspecting

looking after 3-5 cleaning cartridge 3-2 cleaning tape heads 3-2 CompacTape 3-3 Compress light 2-2 compression

controlling

through software 4-3 condensation 3-8 conditioning cartridges 3-8 contacting HP B-6 customer support B-5

telephone numbers B-6

A-4

2-4, 2-5, 3-5

3-5

4-2

data compression

controlling

through software 4-3 density

changing

lights 2-2 Density Override light 2-2, 4-4 Density Select button 4-4 depth A-2 door, tape cartridges 3-6 driver 1-4

4-2

electromagnetic em issions,

specification E-mail address B-6 environmental s pecification A-3 Express Exchange warranty

B-2, B-5

A-4

flashing lights 5-2 FTP site B-6

handling tape cartridges 3-7 height A-2 Hewlett-Packard Information

Service host computer

not recognizing drive

humidity 3-8

conditioning cartridges 3-8 non-operating limits A-3 operating limits A-3 storing cartridges 3-8

5-1

5-3

impact, cartridges 3-8 inserting a cart ridge 2-5 inspecting cartridges 3-5 installation

verifying installation Ch.1 installation overview see inside

interface specification internet address 5-1, B-6

1-4

front cover

A-2

labels, on cartridges 3-7 leader, tape cartridges 3-6

detached 3-5

detecting a lost leader 3-6

lights

all flashing compress 2-2 Density Override 4-4 none lit 2-7, 5-2 Operate Handle 2-5 Tape in Use 2-3, 2-5 Use Cleaning Tape 3-2, 3-3

Write-Protected 3-4 load time A-2 loading a cartri dge 2-5 LVD host bus adapters A-2

2-7, 5-2

maintenance Ch.3 moving cartridges 3-8

noise in the drive 3-6 noise level A-3 non-operating limits A-3

online services B-6 on-off switch 2-4 Operate Handle light 2-3, 2-5 operating limits A-3 operating the drive Ch.2 operating too soon 3-5 ordering information A-4

packaging B-5 performance specification A-2 phone numbers B-6 physical specification A-2 power

requirements powering off a drive 2-4 powering on a drive 2-4 power-on self-test 2-7 problems Ch.5

A-2

rear panel 2-4 reel hubs 3-6 registering the drive 1-5 reliability specification A-4

Index-1

returning a drive B-5 rewind time A-2

safety spe cification A-4 SCSI

adapter

A-4

ordering accessories A-4

specification A-2 SCSI IDs 1-4 Select button 2-2, 4-4 self-test 2-4, 2-7

failure 5-2 service agreem ents B-5 shock, drive tolerance A-3 software 1-4 software data compression 4-3 specifications

electromagnetic emissions

A-4

environmental A-3

interface A-2

performance A-2

physical A-2

reliability A-4

safety A-4 stabilizing see conditioning storing cartridges

3-8

support B-5

telephone numbers B-6 switching off a drive 2-4 switching on a drive 2-4

tape array Ch.1 tape cartridges

compression, contro lling

conditioning 3-8

density, changing 4-2

door 3-6

handling 3-7

impact and vibration 3-8

inspecting 3-5

labeling 3-7

leader 3-6

loading 2-5

looking after 3-5

lost leader 3-6

ordering A-4

storing 3-8

4-2

tape cartridges (ctd.)

transporting

3-8

types 3-3 unloading 2-6

write-protecting 3-4 tape heads, cleaning 3-2 Tape in Use light 2-3, 2-5

flashing 5-4 TapeAssure 1-4, 5-2

checking configuration 1-4

purpose 1-4

verifying installation 1-4 technical support B-5

telephone numbers B-6 temperature

conditioning cartridges

non-operating limits A-3

operating limits A-3

storing cartridges 3-8

varying 3-8 terminators, SCSI

ordering

A-4

testing installation 1-4 times A-2 transporting cartridges 3-8 troubleshooting B-4 troubleshooting Ch.5

unload button 2-3 unload time A-2 unloading a cartridge 2-6 URL B-6 Use Cleaning Tape light

2-3, 3-2, 3-3

using a cleaning cartridg e 3-2

varying 3-8 verifying installation 1-4 vibration

cartridges

3-8

drive tolerance A-3

warranty 1-5, B-2

year 2000 B-4 weight A-2 width A-2 world wide web B-6

Writ e-P ro t ec ted lig ht 2-2, 3-4

flashing 5-4 write-protecting a cartridge 3-4 WWW address 5-1

year 2000 warranty B-4

3-8

Index-2

HP DLT 80 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual