HP ProLiant DL980 G7 Server User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: AM426-9000C
August 2011
Edition: 3
© Copyright 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.
Intel and Xeon are trademarks of Intel Corporation in the U.S. and other countries.
Contents
Server component identification ...................................................................................................... 7
Front panel components ................................................................................................................................ 7
Front panel LEDs .......................................................................................................................................... 8
System Insight Display LEDs ........................................................................................................................... 9
Processor and memory board configuration / logical (physical) location ................................................ 10
Rear panel components .............................................................................................................................. 10
Rear panel LEDs ......................................................................................................................................... 12
Power supply LED ....................................................................................................................................... 13
Fan location .............................................................................................................................................. 14
System board components .......................................................................................................................... 16
System maintenance switch ............................................................................................................... 17
DIMM slot locations .................................................................................................................................... 18
Device numbers ......................................................................................................................................... 18
SAS hard drive LEDs ......................................................................................................................... 19
SAS hard drive LED combinations ...................................................................................................... 19
Battery pack LEDs ....................................................................................................................................... 20
Operations................................................................................................................................. 22
Power up the server .................................................................................................................................... 22
Power down the server ............................................................................................................................... 22
Extend the server from the rack .................................................................................................................... 22
Remove the access panel ............................................................................................................................ 23
Remove the upper or lower processor memory drawer or processor memory drawer blank ................................ 24
Access the Systems Insight Display ............................................................................................................... 25
Setup ......................................................................................................................................... 26
Optional installation services ....................................................................................................................... 26
Rack planning resources ............................................................................................................................. 26
Optimum environment................................................................................................................................. 26
Space and airflow requirements ........................................................................................................ 27
Temperature requirements ................................................................................................................. 27
Power requirements .......................................................................................................................... 28
Electrical grounding requirements ...................................................................................................... 28
Rack warnings ........................................................................................................................................... 28
Identifying the contents of the server shipping carton ...................................................................................... 29
Installing hardware options ......................................................................................................................... 29
Installing the server into the rack .................................................................................................................. 29
Powering up and configuring the server ........................................................................................................ 29
Installing the operating system ..................................................................................................................... 30
Registering the server.................................................................................................................................. 30
Hardware options installation ....................................................................................................... 31
Introduction ............................................................................................................................................... 31
Processor options ....................................................................................................................................... 31
Installing a processor ........................................................................................................................ 32
Memory options ......................................................................................................................................... 38
DIMM support.................................................................................................................................. 40
Contents 3
Single-, dual-, and quad-rank DIMMs ................................................................................................. 40
DIMM identification .......................................................................................................................... 41
DIMM installation guidelines ............................................................................................................. 41
Memory cartridge population guidelines ............................................................................................. 42
Memory subsystem architecture ......................................................................................................... 43
Hemisphere mode ............................................................................................................................ 44
Memory performance optimization .................................................................................................... 44
Memory RAS ................................................................................................................................... 45
Advanced ECC memory population guidelines .................................................................................... 46
Online Spare memory population guidelines ....................................................................................... 47
Mirrored Memory population guidelines ............................................................................................. 47
Installing memory ............................................................................................................................. 49
Hot-plug hard drive option .......................................................................................................................... 50
Redundant hot-plug power supply option ...................................................................................................... 52
Internal solid state drive expansion bay option .............................................................................................. 53
Expansion board options ............................................................................................................................ 54
Installing a non-hot-plug expansion board ........................................................................................... 58
Installing the PCI Express I/O expansion board ................................................................................... 60
Installing the PCI-X/PCI Express I/O expansion board ......................................................................... 62
Low profile I/O expander ................................................................................................................. 64
Battery-backed write cache module .............................................................................................................. 66
FBWC module and capacitor pack option .................................................................................................... 68
HP Trusted Platform Module option .............................................................................................................. 70
Retaining the recovery key/password ................................................................................................. 71
Installing the Trusted Platform Module board ....................................................................................... 71
Enabling the Trusted Platform Module ................................................................................................. 72
Cabling ..................................................................................................................................... 74
XNC cabling ............................................................................................................................................. 74
DVD-ROM drive cabling ............................................................................................................................. 76
Server software and configuration utilities ...................................................................................... 77
Configuration tools ..................................................................................................................................... 77
SmartStart software .......................................................................................................................... 77
SmartStart Scripting Toolkit ................................................................................................................ 77
HP ROM-Based Setup Utility ........................................................................................................................ 77
Using RBSU ..................................................................................................................................... 78
Auto-configuration process ................................................................................................................ 78
Boot options .................................................................................................................................... 79
BIOS Serial Console ......................................................................................................................... 79
Configuring lockstep memory ............................................................................................................ 79
Configuring online spare memory ...................................................................................................... 79
Configuring mirrored memory ........................................................................................................... 80
Array Configuration Utility .......................................................................................................................... 80
HP Insight Control server deployment (formerly RDP) ...................................................................................... 81
Option ROM Configuration for Arrays.......................................................................................................... 81
Re-entering the server serial number and product ID ....................................................................................... 81
Management tools...................................................................................................................................... 82
Automatic Server Recovery ................................................................................................................ 82
ROMPaq utility ................................................................................................................................. 82
System Online ROM flash component utility ........................................................................................ 83
iLO 3 technology ............................................................................................................................. 83
Erase Utility ..................................................................................................................................... 83
StorageWorks library and tape tools .................................................................................................. 84
Contents 4
HP Systems Insight Manager ............................................................................................................. 84
Management Agents ........................................................................................................................ 84
Redundant ROM support ................................................................................................................... 84
USB support .................................................................................................................................... 85
Diagnostic tools ......................................................................................................................................... 85
HP Insight Diagnostics ...................................................................................................................... 85
HP Insight Diagnostics survey functionality .......................................................................................... 85
Integrated Management Log .............................................................................................................. 86
Array Diagnostic Utility ..................................................................................................................... 86
Remote support and analysis tools ............................................................................................................... 86
HP Insight Remote Support software ................................................................................................... 86
Keeping the system current .......................................................................................................................... 87
Drivers ............................................................................................................................................ 87
Version control ................................................................................................................................. 87
ProLiant Support Packs ...................................................................................................................... 87
Operating system version support ...................................................................................................... 87
System Online ROM flash component utility ........................................................................................ 88
Change control and proactive notification .......................................................................................... 88
Care Pack ....................................................................................................................................... 88
Battery replacement .................................................................................................................... 89
Troubleshooting .......................................................................................................................... 90
Troubleshooting resources ........................................................................................................................... 90
Pre-diagnostic steps .................................................................................................................................... 90
Important safety information .............................................................................................................. 90
Symptom information ........................................................................................................................ 92
Prepare the server for diagnosis ......................................................................................................... 92
Loose connections ...................................................................................................................................... 94
Service notifications .................................................................................................................................... 95
Troubleshooting flowcharts .......................................................................................................................... 95
Start diagnosis flowchart ................................................................................................................... 95
General diagnosis flowchart .............................................................................................................. 96
Server power-on problems flowchart .................................................................................................. 98
POST problems flowchart ................................................................................................................ 101
OS boot problems flowchart ............................................................................................................ 103
Server fault indications flowchart ..................................................................................................... 104
POST error messages and beep codes ....................................................................................................... 106
Introduction to POST error messages ................................................................................................ 106
POST error messages and beep codes ....................................................................................................... 107
Regulatory compliance notices ................................................................................................... 108
Regulatory compliance identification numbers ............................................................................................. 108
Federal Communications Commission notice ............................................................................................... 108
FCC rating label ............................................................................................................................ 108
Class A equipment ......................................................................................................................... 108
Class B equipment .......................................................................................................................... 108
Declaration of conformity for products marked with the FCC logo, United States only ...................................... 109
Modifications ........................................................................................................................................... 109
Cables .................................................................................................................................................... 109
Canadian notice (Avis Canadien) .............................................................................................................. 109
European Union regulatory notice .............................................................................................................. 110
Disposal of waste equipment by users in private households in the European Union ........................................ 111
Japanese notice ....................................................................................................................................... 111
Contents 5
BSMI notice ............................................................................................................................................. 112
Korean notice .......................................................................................................................................... 112
Chinese notice ......................................................................................................................................... 112
Vietnam compliance marking notice ........................................................................................................... 112
Ukraine notice ......................................................................................................................................... 113
Laser compliance ..................................................................................................................................... 113
Battery replacement notice ........................................................................................................................ 113
Taiwan battery recycling notice ................................................................................................................. 114
Power cord statement for Japan ................................................................................................................. 114
Acoustics statement for Germany (Geräuschemission) .................................................................................. 114
Wireless devices ...................................................................................................................................... 114
Brazilian notices ............................................................................................................................ 115
Canadian notices ........................................................................................................................... 115
Japanese notices ............................................................................................................................ 115
Taiwan notices ............................................................................................................................... 115
Electrostatic discharge ............................................................................................................... 116
Preventing electrostatic discharge .............................................................................................................. 116
Grounding methods to prevent electrostatic discharge .................................................................................. 116
Specifications ........................................................................................................................... 117
Environmental Specifications ..................................................................................................................... 117
Server Specifications ................................................................................................................................ 118
Technical support ...................................................................................................................... 120
Before you contact HP .............................................................................................................................. 120
HP contact information .............................................................................................................................. 120
Customer Self Repair ................................................................................................................................ 120
Acronyms and abbreviations ...................................................................................................... 128
Index ....................................................................................................................................... 131
Contents 6
Server component identification
4
9
14
Front panel components
Item Description
1
2
3
5
6
7
8
10
11
12
13
15
16
17
18
19
Hard drive bay 1
Hard drive bay 2
Hard drive bay 3
Hard drive bay 4
Hard drive bay 5
Hard drive bay 6
Hard drive bay 7
Hard drive bay 8
Optical drive bay
UID button and LED
Health LED
NIC 1 LED
NIC 2 LED
NIC 3 LED
NIC 4 LED
Power on/Standby button and LED
SID
USB connectors
Video connector
Server component identification 7
Item Description
20
21
Processor memory tray (upper)
Processor memory tray (lower)
Front panel LEDs
Item Description Status
1
2
3
4
5
6
7
UID button and LED Blue—Activated
Blue (flashing)—Server being managed remotely
Off—Deactivated
Health LED Green—Normal (system on)
Amber (flashing)—Internal system health degraded
Red (flashing)—Internal system health critical
Off—Normal (system off)
NIC 1 LED Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
NIC 2 LED Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
NIC 3 LED Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
NIC 4 LED Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
Power on/Standby button and
LED
Amber—System has AC power and is in standby mode.
Green—System has AC power and is powered on.
Off—System has no AC power.
Server component identification 8
System Insight Display LEDs
LED Component
POWER
EXT HEALTH
POWER CAP
OVER TEMP
AMP
PS X
FAN X
SPI ILK
XNC
CABLE
LOWER CPU INK
UPPER CPU ILK
PROC X
UPPER CPU
System power
External component health
Powering capping
Over temperature
Advanced memory protection
Power supply
Fan
SPI board not properly seated
XNC board not properly seated
XNC J-Link cables or management cable
Lower processor memory drawer not fully
seated
Upper processor memory drawer not fully
seated
Processor
Indicates upper CPU tray with associated CPUs,
memory risers and DIMMs
Server component identification 9
LED Component
LOWER CPU
MEMORY BOARD X DIMM
1A-8D
Indicates lower CPU tray with associated CPUs,
memory risers and DIMMs
DIMM slot
Processor and memory board configuration / logical (physical) location
Upper processor memory board is shown on the left. Lower processor memory board is shown on the right.
Rear panel components
Server component identification 10
Item Description
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Torx T-15 Tool
iLO 3 connector
Mouse connector
Serial connector
NIC connector 2
NIC connector 4
UID
NIC connector 3
NIC connector 1
Video connector
Keyboard connector
USB connectors
I/O expansion slots
Small form factor I/O expansion slots (optional)
XNC connectors
XNC management connector
Power supply 8
Power supply 7
Power supply 6
Power supply 5
Power supply 4
Power supply 3
Power supply 2
Power supply 1
Server component identification 11
Rear panel LEDs
Item Description LED color Status
1
2
3
4
5
6
7
8
iLO 3 NIC Activity LED Green On or flashing—Network activity
Off—No network activity
iLO 3 NIC Link LED Green On—Linked to network
Off—Not linked to network
NIC 2 Activity LED Green On or flashing—Network activity
Off—No network activity
NIC 2 Link LED Green On—Linked to network
Off—Not linked to network
NIC 4 Activity LED Green On or flashing—Network activity
Off—No network activity
NIC 4 Link LED Green On—Linked to network
Off—Not linked to network
UID LED Blue On—UID active
Off—UID inactive
NIC 3 Link LED Green On—Linked to network
Off—Not linked to network
Server component identification 12
Item Description LED color Status
9
10
11
NIC 3 Activity LED Green On or flashing—Network activity
NIC 1 Link LED Green On—Linked to network
NIC 1 Activity LED Green On or flashing—Network activity
Power supply LED
Off—No network activity
Off—Not linked to network
Off—No network activity
Power LED Status
Off
Green
Green
Off
No AC power to power supply units
AC is present. Standby output is on, output is disabled.
AC is present. Standby output is on, power supply DC output is on and
OK.
Power supply failure (includes overvoltage and overtemperature)
Server component identification 13
Fan location
Server component identification 14
4
Item Description
1
2
3
5
6
Fan 4
Fan 3
Fan 2
Fan 1
Fan module 6
Fan module 5
Server component identification 15
System board components
•
•
5
10
Item Description
1
Optional I/O expansion board connectors:
PCI-X/PCI Express I/O expansion board
PCI Express I/O expansion board
2
3
4
6
7
8
9
11
12
13
14
Slot 7 PCIe2 x8 (4, 2, 1)
Slot 8 PCIe2 x8 (4, 2, 1)
Slot 9 PCIe2 x16 (8, 4, 2, 1)
Slot 10 PCIe2 x8 (4, 2, 1)
Slot 11 PCIe2 x8 (8, 4, 2, 1)
SPI board connector
Internal USB connectors (2)
NMI jumper
System maintenance switch
Optical drive connector
Video/USB connector
Solid state drive connector
Power button/UID connector
Server component identification 16
S8
System maintenance switch
The system maintenance switch (SW1) is an eight-position switch that is used for system configuration. The
default position for all eight positions is Off.
Position Description Function
S1
S2
S3
S4
S5
S6
S7
iLO 3 security Off = iLO 3 security is enabled.
On = iLO 3 security is disabled.
Configuration
lock
Off = System configuration can be
changed.
On = System configuration is
locked.
Reserved Reserved
Reserved Reserved
Password
protection
override
Invalidate
configuration
Off = No function
On = Clears power-on password
and administrator password
Off = Normal
On = Clears NVRAM
Reserved Reserved
Reserved Reserved
Server component identification 17
DIMM slot locations
Each memory module contains 8 DIMM slots. The paired banks are identified by the letters A through D.
Device numbers
Server component identification 18
SAS hard drive LEDs
Item Description
1
2
Fault/UID LED (amber/blue)
Online LED (green)
SAS hard drive LED combinations
Online/activity
LED (green)
On, off, or
flashing
On, off, or
flashing
On
On
Flashing regularly
(1 Hz)
Flashing regularly
(1 Hz)
Flashing
irregularly
Flashing
irregularly
Fault/UID LED
(amber/blue)
Alternating amber and
blue
Steadily blue The drive is operating normally, and it has been selected by a
Amber, flashing
regularly (1 Hz)
Off The drive is online, but it is not active currently.
Amber, flashing
regularly (1 Hz)
Off Do not remove the drive. Removing a drive may terminate the
Amber, flashing
regularly (1 Hz)
Off The drive is active, and it is operating normally.
Interpretation
The drive has failed, or a predictive failure alert has been
received for this drive; it also has been selected by a management
application.
management application.
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss, do
not replace the drive until the expansion or migration is complete.
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing
capacity expansion or stripe migration.
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Server component identification 19
n identified for this drive, and the
Online/activity
LED (green)
Off
Off
Fault/UID LED
(amber/blue)
Steadily amber A critical fault condition has bee
Amber, flashing
regularly (1 Hz)
Off
Off The drive is offline, a spare, or not configured as part of an array.
Battery pack LEDs
Interpretation
controller has placed it offline. Replace the drive as soon as
possible.
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Item ID Color Description
1
2
3
4
Green System Power LED. This LED glows steadily when the system
is powered up and 12 V system power is available. This
power supply is used to maintain the battery charge and
provide supplementary power to the cache microcontroller.
Green Auxiliary Power LED. This LED glows steadily when 3.3V
auxiliary voltage is detected. The auxiliary voltage is used
to preserve BBWC data and is available any time that the
system power cords are connected to a power supply.
Amber Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
Green BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.
Server component identification 20
LED3 pattern LED4 pattern Interpretation
—
—
—
—
—
One blink per
second
Steady glow
One blink per
second
One blink every
two seconds
Double blink, then
pause
One blink per
second
Steady glow The battery pack is fully charged, and posted write data is stored in the
Off The battery pack is fully charged, and there is no posted write data in
One blink per
second
— There is a short circuit across the battery terminals or within the battery
— There is an open circuit across the battery terminals or within the
The system is powered down, and the cache contains data that has not
yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of auxiliary
power, battery power alone preserves the data. A fully-charged
battery can normally preserve data for at least two days.
The battery lifetime also depends on the cache module size. For further
information, refer to the controller QuickSpecs on the HP website
(http://www.hp.com).
The cache microcontroller is waiting for the host controller to
communicate.
The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache, capacity
expansion, stripe size migration, and RAID migration) are temporarily
unavailable until charging is complete. The recharge process takes
between 15 minutes and two hours, depending on the initial capacity
of the battery.
cache.
the cache.
An alternating green and amber blink pattern indicates that the cache
microcontroller is executing from within its boot loader and receiving
new flash code from the host controller.
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than three
years.
battery pack. BBWC features are disabled until the battery pack is
replaced. The life expectancy of a battery pack is typically more than
three years.
Server component identification 21
Loading...