HP DL585 G7 User Manual
HP ProLiant DL585 G7 Server
Part Number: 617692-004
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
October 2012
Edition: 4
© Copyright 2010, 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
AMD is a trademark of Advanced Micro Devices, Inc.
Bluetooth® is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.
Contents
Component identification ............................................................................................................... 7
Front panel components ............................................................................................................................. 7
Front panel LEDs and buttons ...................................................................................................................... 8
Systems Insight Display .............................................................................................................................. 9
Rear panel components ............................................................................................................................ 10
Rear panel LEDs and buttons ..................................................................................................................... 11
Power supply LED .................................................................................................................................... 12
System board components ........................................................................................................................ 13
System maintenance switch ............................................................................................................. 14
SPI board components ............................................................................................................................. 15
I/O expansion board components ............................................................................................................. 16
DIMM slot locations ................................................................................................................................. 17
Device numbers ...................................................................................................................................... 18
SAS hard drive LEDs ...................................................................................................................... 19
SAS hard drive LED combinations .................................................................................................... 19
Battery pack LEDs .................................................................................................................................... 20
FBWC module LEDs ................................................................................................................................. 22
Fan locations .......................................................................................................................................... 23
Power supply backplane components ......................................................................................................... 23
Operations ................................................................................................................................. 25
Power up the server ................................................................................................................................. 25
Power down the server ............................................................................................................................. 25
Extend the server from the rack ................................................................................................................. 25
Remove the access panel.......................................................................................................................... 26
Install the access panel............................................................................................................................. 27
Remove the processor memory drawer ....................................................................................................... 27
Access the Systems Insight Display ............................................................................................................. 28
Remove the SPI board .............................................................................................................................. 28
Setup ......................................................................................................................................... 30
Optional installation services .................................................................................................................... 30
Rack planning resources........................................................................................................................... 30
Optimum environment .............................................................................................................................. 30
Space and airflow requirements ...................................................................................................... 31
Temperature requirements ............................................................................................................... 31
Power requirements ....................................................................................................................... 32
Electrical grounding requirements .................................................................................................... 32
Rack warnings ........................................................................................................................................ 32
Identifying the contents of the server shipping carton .................................................................................... 33
Installing hardware options ....................................................................................................................... 33
Installing the server into the rack ................................................................................................................ 33
Powering up and configuring the server ..................................................................................................... 33
Installing the operating system................................................................................................................... 34
Registering the server ............................................................................................................................... 34
Hardware options installation ....................................................................................................... 35
Contents 3
Introduction ............................................................................................................................................ 35
Secondary processor memory board option ................................................................................................ 35
Processor options .................................................................................................................................... 37
Installing a processor option ........................................................................................................... 37
Memory configurations ............................................................................................................................ 43
Population order ............................................................................................................................ 43
Population rules ............................................................................................................................. 44
Population guidelines ..................................................................................................................... 44
Online Spare memory population guidelines ..................................................................................... 44
Memory bus speed ........................................................................................................................ 45
Single-, dual-, and quad-rank DIMMs ............................................................................................... 46
DIMM identification ....................................................................................................................... 46
Advanced ECC memory ................................................................................................................. 47
Installing DIMMs on the primary processor memory board .................................................................. 47
Installing DIMMs on the secondary processor memory board .............................................................. 49
Hot-plug hard drive option ........................................................................................................................ 50
Redundant hot-plug power supply option .................................................................................................... 52
Internal solid state drive expansion bay option ............................................................................................ 53
Expansion board options .......................................................................................................................... 54
Installing an expansion board ......................................................................................................... 54
Securing an expansion board for shipping ....................................................................................... 55
Installing the PCI Express I/O expansion board ................................................................................. 57
Installing the PCI-X/PCI Express I/O expansion board ........................................................................ 59
HP NC524SFP Dual Port 10GbE Module option ......................................................................................... 61
Battery-backed write cache module ............................................................................................................ 63
FBWC module and capacitor pack option .................................................................................................. 65
HP Trusted Platform Module option ............................................................................................................ 67
Retaining the recovery key/password .............................................................................................. 68
Installing the Trusted Platform Module board ..................................................................................... 68
Enabling the Trusted Platform Module ............................................................................................... 70
Cabling ..................................................................................................................................... 71
DVD-ROM drive cabling ........................................................................................................................... 71
Server software and configuration utilities ...................................................................................... 72
Configuration tools .................................................................................................................................. 72
SmartStart software ........................................................................................................................ 72
HP ROM-Based Setup Utility ............................................................................................................ 72
Array Configuration Utility .............................................................................................................. 75
Option ROM Configuration for Arrays ............................................................................................. 75
Re-entering the server serial number and product ID ........................................................................... 76
Management tools ................................................................................................................................... 76
Automatic Server Recovery ............................................................................................................. 76
ROMPaq utility .............................................................................................................................. 77
Integrated Lights-Out 3 technology ................................................................................................... 77
Erase Utility .................................................................................................................................. 77
Redundant ROM support ................................................................................................................ 78
USB support .................................................................................................................................. 78
Diagnostic tools ...................................................................................................................................... 79
HP Insight Diagnostics .................................................................................................................... 79
HP Insight Diagnostics survey functionality ........................................................................................ 79
Integrated Management Log ........................................................................................................... 79
Remote support and analysis tools ............................................................................................................. 80
HP Insight Remote Support software ................................................................................................. 80
Contents 4
Keeping the system current ....................................................................................................................... 80
Drivers ......................................................................................................................................... 80
Version control .............................................................................................................................. 81
ProLiant Support Packs ................................................................................................................... 81
Operating System Version Support .................................................................................................. 81
Firmware ...................................................................................................................................... 81
HP Smart Update Manager ............................................................................................................. 81
Change control and proactive notification ........................................................................................ 82
Care Pack .................................................................................................................................... 82
Troubleshooting .......................................................................................................................... 83
Troubleshooting resources ........................................................................................................................ 83
Pre-diagnostic steps ................................................................................................................................. 83
Important safety information ............................................................................................................ 83
Symptom information ..................................................................................................................... 85
Prepare the server for diagnosis ...................................................................................................... 85
Loose connections ................................................................................................................................... 86
Service notifications ................................................................................................................................. 87
Troubleshooting flowcharts ....................................................................................................................... 87
Start diagnosis flowchart ................................................................................................................ 87
General diagnosis flowchart ........................................................................................................... 88
Server power-on problems flowchart ................................................................................................ 90
POST problems flowchart ............................................................................................................... 93
OS boot problems flowchart ........................................................................................................... 95
Server fault indications flowchart ..................................................................................................... 96
POST error messages and beep codes ....................................................................................................... 98
Battery replacement .................................................................................................................. 100
Regulatory compliance notices ................................................................................................... 101
Regulatory compliance identification numbers ........................................................................................... 101
Federal Communications Commission notice ............................................................................................. 101
FCC rating label .......................................................................................................................... 101
FCC Notice, Class A Equipment .................................................................................................... 101
FCC Notice, Class B Equipment .................................................................................................... 101
Declaration of conformity for products marked with the FCC logo, United States only ..................................... 102
Modifications ........................................................................................................................................ 102
Cables ................................................................................................................................................. 102
Canadian notice (Avis Canadien) ............................................................................................................ 102
European Union regulatory notice ........................................................................................................... 103
Disposal of waste equipment by users in private households in the European Union ....................................... 103
Japanese notice .................................................................................................................................... 104
BSMI notice .......................................................................................................................................... 104
Korean notice ....................................................................................................................................... 104
Chinese notice ...................................................................................................................................... 105
Laser compliance .................................................................................................................................. 105
Battery replacement notice ...................................................................................................................... 105
Taiwan battery recycling notice ............................................................................................................... 106
Power cord statement for Japan ............................................................................................................... 106
Acoustics statement for Germany (Geräuschemission) ................................................................................ 106
Wireless devices ................................................................................................................................... 106
Brazilian notices .......................................................................................................................... 107
Canadian notices ........................................................................................................................ 107
Japanese notices ......................................................................................................................... 107
Contents 5
Taiwan notices ............................................................................................................................ 108
Electrostatic discharge ............................................................................................................... 109
Preventing electrostatic discharge ............................................................................................................ 109
Grounding methods to prevent electrostatic discharge ................................................................................ 109
Specifications ........................................................................................................................... 110
Environmental specifications ................................................................................................................... 110
Server specifications .............................................................................................................................. 110
Support and other resources ...................................................................................................... 111
Before you contact HP ............................................................................................................................ 111
HP contact information ........................................................................................................................... 111
Customer Self Repair ............................................................................................................................. 111
Acronyms and abbreviations ...................................................................................................... 119
Documentation feedback ........................................................................................................... 122
Index ....................................................................................................................................... 123
Contents 6
Component identification
Optical drive
Front panel components
Item Description
1
2
3
4
5
6
Serial and PID tag
Systems Insight Display
USB connectors (2)
Video connector
Processor memory drawer
Component identification 7
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