Page 1
HP ProLiant DL580 Gen8 Server
ervice technicians.
servicing of computer equipment, are trained in recognizing hazards in products with hazardous energy
Part Number: 742022-001
Maintenance and Service Guide
Abstract
This document describes service procedures for the HP ProLiant DL580 Gen8 Server. This document is intended for experienced s
HP assumes that you are qualified in the
levels, and are familiar with weight and stability precautions for rack installations.
February 2014
Edition: 1
Page 2
© Copyright 2014 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft®, Windows®, and Windows Server® are U.S. registered trademarks of Microsoft Corporation. Intel® and Xeon® are registered
trademarks of Intel Corporation in the U.S. and other countries.
Page 3
Contents
Customer self repair ...................................................................................................................... 5
Parts only warranty service ......................................................................................................................... 5
Illustrated parts catalog ............................................................................................................... 15
Mechanical components ........................................................................................................................... 15
System components ................................................................................................................................. 18
Removal and replacement procedures ........................................................................................... 24
Required tools ......................................................................................................................................... 24
Safety considerations ............................................................................................................................... 24
Preventing electrostatic discharge .................................................................................................... 24
Preparation procedures ............................................................................................................................ 24
Power down the server ................................................................................................................... 25
Extend the server from the rack ........................................................................................................ 25
Remove the server from the rack ...................................................................................................... 26
Remove the access panel ................................................................................................................ 29
Processor memory drawer shipping screw locations ........................................................................... 30
Remove the processor memory drawer ............................................................................................. 30
Remove the processor memory drawer cover ..................................................................................... 31
Remove the SPI board .................................................................................................................... 31
4U rack bezel ......................................................................................................................................... 33
Fan ....................................................................................................................................................... 33
Drive blank ............................................................................................................................................. 34
Drive ..................................................................................................................................................... 34
Left bezel (USB/video) ............................................................................................................................. 35
USB/video cable/Discovery Services ......................................................................................................... 36
Right bezel (UID/power/SID) .................................................................................................................... 37
UID/power/SID cable ............................................................................................................................. 38
Hot-plug power supply ............................................................................................................................. 39
Power supply blank ................................................................................................................................. 40
Expansion board ..................................................................................................................................... 40
Expansion slot cover ................................................................................................................................ 41
Expansion board guides .......................................................................................................................... 42
Flash-backed write cache procedures ......................................................................................................... 43
Removing the cache module ........................................................................................................... 44
Removing the capacitor pack .......................................................................................................... 45
Recovering data from the flash-backed write cache ............................................................................ 47
Removing the FBWC capacitor pack holder ................................................................................................ 48
Memory cartridge ................................................................................................................................... 49
DIMM .................................................................................................................................................... 52
Heatsink ................................................................................................................................................. 55
Processor ............................................................................................................................................... 57
I/O board .............................................................................................................................................. 61
Top SAS backplane ................................................................................................................................. 62
Power daughter board ............................................................................................................................. 64
Power supply backplane .......................................................................................................................... 65
FlexibleLOM ........................................................................................................................................... 66
Contents 3
Page 4
Battery ................................................................................................................................................... 67
HP Trusted Platform Module ...................................................................................................................... 69
Diagnostic tools .......................................................................................................................... 70
Troubleshooting resources ........................................................................................................................ 70
HP Insight Diagnostics survey functionality .................................................................................................. 70
HP Insight Diagnostics .............................................................................................................................. 71
HP UEFI System Utilities ............................................................................................................................ 71
Using HP UEFI System Utilities ......................................................................................................... 71
Flexible boot control ...................................................................................................................... 72
Restoring and customizing configuration settings ............................................................................... 72
Secure Boot configuration ............................................................................................................... 72
Embedded UEFI shell ..................................................................................................................... 73
Re-entering the server serial number and product ID ........................................................................... 73
Integrated Management Log ..................................................................................................................... 73
USB support and functionality ................................................................................................................... 74
USB support .................................................................................................................................. 74
Internal USB functionality ................................................................................................................ 74
External USB functionality ............................................................................................................... 74
Component identification ............................................................................................................. 75
Front panel components ........................................................................................................................... 75
Front panel LEDs and buttons .................................................................................................................... 76
Systems Insight Display ............................................................................................................................ 77
Rear panel components ............................................................................................................................ 78
Power supply LED .................................................................................................................................... 79
I/O board components ............................................................................................................................ 80
System maintenance switch ............................................................................................................. 81
NMI jumper .................................................................................................................................. 81
SPI board components ............................................................................................................................. 82
Daughter board components ..................................................................................................................... 83
Processors and memory cartridges ............................................................................................................. 84
DIMM slot locations ................................................................................................................................. 85
Drive bay numbering ............................................................................................................................... 85
Hot-plug drive LED definitions .......................................................................................................... 86
FBWC capacitor slots .............................................................................................................................. 87
FBWC module LEDs ................................................................................................................................. 87
Fan locations .......................................................................................................................................... 88
Cabling ..................................................................................................................................... 89
Server cabling ........................................................................................................................................ 89
Specifications ............................................................................................................................. 90
Environmental specifications ..................................................................................................................... 90
Mechanical specifications ........................................................................................................................ 90
Power supply specifications ...................................................................................................................... 90
HP 1200 W Common Slot Platinum Plus Hot-Plug Power Supply (94% efficiency) .................................. 91
HP 1500 W Common Slot Platinum Plus Hot-Plug Power Supply (94% efficiency) .................................. 91
Acronyms and abbreviations ........................................................................................................ 93
Documentation feedback ............................................................................................................. 96
Index ......................................................................................................................................... 97
Contents 4
Page 5
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Customer self repair 5
Loading...