warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a trademark of
Microsoft Corporation. Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. Linux is a U.S. registered trademark of Linus Torvalds.
May 2006 (Sixth Edition)
Part Number 379041-006
Audience assumptions
This document is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards
in products with hazardous energy levels.
Contents
Illustrated parts catalog ................................................................................................................. 6
Automatic Server Recovery ....................................................................................................................... 63
HP Systems Insight Manager..................................................................................................................... 63
HP Insight Diagnostics.............................................................................................................................. 63
USB support ...........................................................................................................................................64
Troubleshooting the system using port 85 codes .......................................................................................... 64
Processor-related port 85 codes....................................................................................................... 64
Expansion board-related port 85 codes............................................................................................ 65
Memory-related port 85 codes ........................................................................................................ 66
Miscellaneous port 85 codes .......................................................................................................... 66
Server component identification.................................................................................................... 68
Front panel components ........................................................................................................................... 68
Front panel LEDs and buttons .................................................................................................................... 69
Memory board components and LEDs ........................................................................................................ 70
Rear panel LEDs and buttons..................................................................................................................... 74
Power supply LEDs................................................................................................................................... 75
System board components........................................................................................................................ 76
System maintenance switch............................................................................................................. 77
Hot-plug SCSI hard drive LEDs ..................................................................................................................82
Hot-plug SCSI hard drive LED combinations ................................................................................................ 82
SATA or SAS IDs..................................................................................................................................... 83
SATA or SAS hard drive LEDs ................................................................................................................... 84
SAS and SATA hard drive LED combinations ..............................................................................................84
Fan locations .......................................................................................................................................... 85
Hot-plug fan LEDs .................................................................................................................................... 87
RILOE II cabling ......................................................................................................................................90
Server specifications................................................................................................................................96
System components .................................................................................................................................. 8
Customer self repair
What is customer self repair?
HP's customer self-repair program offers you the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you so that you can replace them. Using this program,
you can replace parts at your own convenience.
A convenient, easy-to-use program:
• An HP support specialist will diagnose and assess whether a replacement part is required to address
a system problem. The specialist will also determine whether you can replace the part.
• Replacement parts are express-shipped. Most in-stock parts are shipped the very same day you
contact HP. You may be required to send the defective part back to HP, unless otherwise instructed.
• Available for most HP products currently under warranty or contract. For information on the warranty
service, refer to the HP website
(http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
For more information about HP's customer self-repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair
Customer replaceable parts are identified in the following tables.
‡REQUIREMENT:For Customers in the EU only.
The use of the Original Spare part is regulated by RoHS legislation§.
If your unit contains a part that is labelled with the Modified Spare number, the Modified Spare must be ordered as
the replacement part in the EU.
If your unit contains a part that is labelled with the Original Spare number, please order the Original Spare as the
replacement part in the EU. In this case either the Original Spare or the Modified Spare may be shipped which will
not affect performance or functionality of the unit.
§Directive 2002/95/EC restricts the use of lead, mercury, cadmium, hexavalent chromium, PBBs and PBDEs in electronic products.
Illustrated parts catalog 7
System components
Item Description
—
1
2 System cage — — — — —
3
— Boards — — — — —
4
5
6
7
System
components
Power supply,
910–1300 W
Fan 120 mm, hotplug
PCI-X Hot Plug
switch
Memory
backplane,
ProLiant DL580
G3 Server
System board,
ProLiant DL580
G3 Server
SCSI backplane,
ProLiant DL580
G3 Server
Original
assembly part
number
— — — — —
337867001‡ See
requirement
364517-001 — 374552-001 — Yes
011077001‡ See
requirement
012101001‡ See
requirement
012092001‡ See
requirement
012104001‡ See
requirement
Modified
assembly part
number
337867-501
011077-501
012101-501
012092-501
012104-501
Original
spare part
number
364360001‡ See
requirement
230981001‡ See
requirement
376471001‡ See
requirement
376468001‡ See
requirement
376474001‡ See
requirement
Modified
spare part
number
406421-001 Yes
411796-001 Yes
412327-001 Yes
412324-001 No
412328-001 Yes
Customer self
repair
Illustrated parts catalog 8
Item Description
8
9
10
11
12
— Media devices — — — — —
13
14 DVD drive, 8x
15
— Hard drives — — — — —
16
—
—
—
—
—
—
Media board
(CD/DVD/diskette)
Power backplane,
ProLiant DL580
G3 Server *
Processor module
assembly, ProLiant
DL580 G3 Server
‡REQUIREMENT:For Customers in the EU only.
The use of the Original Spare part is regulated by RoHS legislation§.
If your unit contains a part that is labelled with the Modified Spare number, the Modified Spare must be ordered as
the replacement part in the EU.
If your unit contains a part that is labelled with the Original Spare number, please order the Original Spare as the
replacement part in the EU. In this case either the Original Spare or the Modified Spare may be shipped which will
not affect performance or functionality of the unit.
§Directive 2002/95/EC restricts the use of lead, mercury, cadmium, hexavalent chromium, PBBs and PBDEs in electronic products.
• Torx T-15 screwdriver (provided with the server ("Rear panel components" on page 73))
• Phillips screwdriver
Removal and replacement procedures 13
•
Flathead screwdriver
• Diagnostics Utility
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly.
Server warnings and cautions
Before installing a server, be sure that you understand the following warnings and cautions.
WARNING: To reduce the risk of electric shock or damage to the equipment:
•Do not disable the power cord grounding plug. The grounding plug is an important
safety feature.
•Plug the power cord into a grounded (earthed) electrical outlet that is easily
accessible at all times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed
against it. Pay particular attention to the plug, electrical outlet, and the point where
the cord extends from the server.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and
the internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating
the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.
Preparation procedures
To access some components and perform certain service procedures, perform one or more of the
following procedures:
• Extend the server from the rack ("Extending the server from the rack" on page 15).
If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack
cabinet, you can use the locking feature of the rack rails to support the server and gain access to
internal components.
For more information about telco rack solutions, refer to the RackSolutions.com website
(http://www.racksolutions.com/hp
).
Removal and replacement procedures 14
•
Power down the server (on page 16).
If you must remove a server from a rack or a non-hot-plug component from a server, power down the
server.
• Remove the server from the rack (on page 16).
If the rack environment, cabling configuration, or the server location in the rack makes it difficult to
service the unit, remove the server from the rack.
• Remove the access panel ("Removing the access panel" on page 17).
If you are servicing internal components, remove the access panel.
• Remove the system cage ("Removing the system cage" on page 17).
If you must remove the system board, power backplane, or the BBWC, remove the system cage.
Extending the server from the rack
The design of the server enables you to access several components through the front of the server.
Installing or accessing the following components will not require extending the server from the rack:
• Processors
• PPMs
• Memory boards
• DIMMs
• Media drive
• Diskette drive
• Hard drives
To extend the server from the rack:
1. Release the two levers on the lower outside corners of the rack.
NOTE: If the server is in a rack and in the shipping configuration, remove the two shipping screws directly
behind the levers and the two shipping screws on the rails in the rear of the server.
IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access internal
components.
2. Extend the server on the rack rails until the server rail-release latches engage.
Removal and replacement procedures 15
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the
rack is adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server
rail-release latches and sliding the server into the rack. The sliding rails could pinch your
fingers.
3. After performing the installation or maintenance procedure, slide the server back into the rack by
pressing the server rail-release latches.
NOTE: The release latches will lock into place when the rails are fully extended.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the
equipment, remove the power cord to remove power from the server. The front panel
Power On/Standby button does not completely shut off system power. Portions of the
power supply and some internal circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1. Shut down the OS as directed by the OS documentation.
2. Press the Power On/Standby button to place the server in standby mode. When the server enters
standby power mode, the system power LED changes to amber.
3. Disconnect the power cords.
The system is now without power.
Remove the server from the rack
To remove the server from an HP, Compaq branded, telco, or third-party rack:
1. Power down the server (on page 16).
2. Extend the server from the rack ("Extending the server from the rack" on page 15).
3. Disconnect the cabling and remove the server from the rack. For more information, refer to the
documentation that ships with the rack mounting option.
4. Place the server on a sturdy, level surface.
Removal and replacement procedures 16
Removing the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and
the internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating
the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.
IMPORTANT: When removing the access panel to view QuickFind diagnostic LEDs ("QuickFind diagnostic
display LEDs" on page 78), leave the server powered on. The QuickFind diagnostic LEDs are cleared when
the server is powered off.
1. Extend the server from the rack, if applicable ("Extending the server from the rack" on page 15).
2. If the locking latch is locked, use a Torx T-15 screwdriver to unlock the latch.
NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("Rear
panel components" on page 73).
3. Lift up on the hood latch, and remove the access panel.
4. After installing hardware options, replace the access panel. Be sure that the panel is securely locked
into place before powering up the server.
Removing the system cage
Installing or accessing some options in the server may require removing the system cage. Refer to the
instructions for each individual option to determine if removing the system cage is necessary.
To remove the system cage:
1. Power down the server, if applicable ("Power down the server" on page 16).
2. Extend the server from the rack, if applicable ("Extending the server from the rack" on page 15).
3. Remove the access panel ("Removing the access panel" on page 17).
4. Remove all expansion boards and expansion slot covers.
5. Remove the PCI-X Hot Plug basket, if applicable.
6. Disconnect the hot-plug board cable from the PCI-X Hot Plug mezzanine board, if applicable.
7. Remove all system fans ("Replacing hot-plug fans" on page 49).
Removal and replacement procedures 17
8.
Remove all power supplies ("Removing a redundant hot-plug power supply" on page 48).
9. Loosen the thumbscrews, and lift the system cage from the server.
NOTE: The T-15 Torx screwdriver can be used to loosen the thumbscrews. The T-15 Torx screwdriver is
shipped with the server and can be located on the rear panel ("Rear panel components" on page 73).
Removing the front bezel
1. Power down the server (on page 16).
2. Extend the server from the rack ("Extending the server from the rack" on page 15).
3. Remove the access panel ("Removing the access panel" on page 17).
4. Using the T-15 Torx screwdriver, remove the three screws on each side of the front bezel.
NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("Rear
panel components" on page 73).
5. Release the two levers on the lower outside corners of the rack.
Removal and replacement procedures 18
6.
Slide the bezel to the right, and detach the bezel from the server.
To replace the component, reverse the removal procedure.
Removing a media drive blank
1. Power down the server (on page 16).
2. Use the T-15 Torx screwdriver to eject the drive blank, and pull the drive blank out of the server.
NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("Rear
panel components" on page 73).
To replace the component, reverse the removal procedure.
Removing a media drive
To remove the DVD drive, optional diskette drive, or optional CD-RW drive:
Removal and replacement procedures 19
1.
Power down the server (on page 16).
2. Use the T-15 Torx screwdriver to eject the drive, and pull the drive out of the server.
NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("Rear
panel components" on page 73).
To replace the component, reverse the removal procedure.
Removing the processor module
NOTE: Refer the section "Processor module LEDs (on page 72)" for information on the current processor
and PPM status.
1. Power down the server (on page 16).
2. Remove the shipping bracket, if applicable.
NOTE: The shipping bracket is located near the processor module lever, and is marked with an orange tab
for easy identification.
Removal and replacement procedures 20
3.
Release the latches to unlock the processor module.
4. Lower the processor module lever, and pull the module out of the server.
Removal and replacement procedures 21
5.
Release the latch, and open the cover to expose the processors.
NOTE: To install a new processor module, remove all processors and PPMs from the processor module.
Reinstall the processors and PPMs into the replacement processor module.
To replace the component, reverse the removal procedure.
Removing a processor
CAUTION: To prevent thermal instability and damage to the server, do not separate the processor from the
heatsink. The processor, heatsink, and retaining clip make up a single assembly.
CAUTION: To prevent possible server malfunction and damage to the equipment, do not mix single- and
dual-core processors or processors with different speeds or cache sizes.
IMPORTANT: If upgrading processor speed or adding additional processors, update the system ROM
before installing the processor.
IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server does not
function properly.
IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the PPM is
missing.
1. Power down the server (on page 16).
2. Remove the processor module ("Removing the processor module" on page 20).
Removal and replacement procedures 22
3.
Unlock the processor retaining bracket.
4. Open the processor retaining bracket, and open the processor locking lever.
CAUTION: Failure to completely open the processor locking lever prevents the processor from seating
during installation, leading to hardware damage.
5. Remove the processor.
Removal and replacement procedures 23
6.
Install the replacement processor assembly, if applicable.
IMPORTANT: Determine the correct processor orientation by observing the guide pins on the base of the
processor retaining bracket and the three corresponding guide slots on the processor assembly.
7. Insert the processor assembly into the processor socket, and close the locking lever.
CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close
the processor locking lever.
Removal and replacement procedures 24
8.
Close and lock the processor retaining bracket.
9. Close the cover, and replace the processor module.
Removing a PPM
The server PPMs provide the proper power to each processor. Each PPM must be installed in the correct
slot for the processor.
IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server does not
function properly.
IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the PPM is
missing.
To remove a PPM:
1. Power down the server (on page 16).
2. Remove the processor module ("Removing the processor module" on page 20).
Removal and replacement procedures 25
3.
Remove the PPM.
IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the
corresponding PPM is missing.
To replace the component, reverse the removal procedure.
Removing a PCI latch
1. Power down the server (on page 16).
2. Extend or remove the server from the rack ("Remove the server from the rack" on page 16).
3. Remove the access panel ("Removing the access panel" on page 17).
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
expansion slots have either an expansion slot cover or an expansion board installed.
4. Open the latch.
5. Remove the expansion board from the slot, if installed ("Removing a PCI-X Hot Plug expansion
board" on page 47).
6. Remove the expansion slot cover from the slot, if installed.
Removal and replacement procedures 26
7.
Remove the PCI latch by pushing up on the clear plastic piece of the PCI latch that extends below the
chassis under the latch.
To replace the component, reverse the removal procedure.
Removing a PCI retaining clip
1. Power down the server (on page 16).
2. Extend or remove the server from the rack ("Remove the server from the rack" on page 16).
3. Remove the access panel ("Removing the access panel" on page 17).
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
expansion slots have either an expansion slot cover or an expansion board installed.
4. Open the PCI latch, and unlock the PCI retaining clip.
5. Remove the expansion board from the slot, if installed ("Removing a PCI-X Hot Plug expansion
board" on page 47).
6. Remove the PCI retaining clip.
Removal and replacement procedures 27
To replace the component, reverse the removal procedure.
Removing the PCI-X Hot Plug basket
1. Power down the server (on page 16).
2. Extend or remove the server from the rack ("Remove the server from the rack" on page 16).
3. Remove the access panel ("Removing the access panel" on page 17).
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
expansion slots have either an expansion slot cover or an expansion board installed.
4. Remove the expansion board from the slot, if installed ("Removing a PCI-X Hot Plug expansion
board" on page 47).
5. Remove the PCI-X Hot Plug basket ("Removing the PCI-X Hot Plug basket" on page 28).
To replace the component, reverse the removal procedure.
Removing a non-hot-plug expansion board
1. Power down the server (on page 16).
2. Extend or remove the server from the rack ("Remove the server from the rack" on page 16).
3. Remove the access panel ("Removing the access panel" on page 17).
4. Disconnect any required internal or external cables from the expansion board.
5. Open the PCI latch.
6. Unlock the retaining clip.
Removal and replacement procedures 28
7.
Remove the expansion board.
To replace the component, reverse the removal procedure.
Removing the PCI-X Hot Plug mezzanine option
1. Power down the server (on page 16).
2. Extend or remove the server from the rack ("Remove the server from the rack" on page 16).
3. Remove the access panel ("Removing the access panel" on page 17).
4. Remove the expansion boards from slots 1 and 2.
5. Remove the expansion boards from slots 3 and 4, if installed, to gain access to the mezzanine
board.
6. Remove the PCI-X Hot Plug basket ("Removing the PCI-X Hot Plug basket" on page 28).
7. Disconnect the cable from the PCI-X Hot Plug mezzanine board.
8. Loosen the thumbscrews, and lift the mezzanine board from the server.
Removal and replacement procedures 29
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
expansion slots have either an expansion slot cover or an expansion board installed.
To replace the component, reverse the removal procedure.
Removing the PCI Express mezzanine option
1. Power down the server (on page 16).
2. Extend or remove the server from the rack ("Remove the server from the rack" on page 16).
3. Remove the access panel ("Removing the access panel" on page 17).
4. Remove the expansion boards from slots 1 and 2.
5. Remove the expansion boards from slots 3 and 4, if installed, to gain access to the mezzanine
board.
6. Loosen the thumbscrews, and lift the mezzanine board from the server.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
expansion slots have either an expansion slot cover or an expansion board installed.
To replace the component, reverse the removal procedure.
Recovering data from the BBWC
If the server fails, you can recover any data temporarily trapped in the BBWC by using the following
procedure.
CAUTION: Before starting this procedure, read the information about protecting against electrostatic
discharge ("Preventing electrostatic discharge" on page 14).
1. Perform one of the following:
• Set up a recovery server station using an identical server model. Do not install any internal drives
or BBWC in this server. (This option is preferred.)
• Find a server that has enough empty drive bays to accommodate all the drives from the failed
server and that meets all the other requirements for drive and array migration.
Removal and replacement procedures 30
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