HP DL560 User Manual

HP ProLiant DL560 Server

Maintenance and Service Guide

January 2004 (Third Edition)

Part Number 303206-003

countries. Intel and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained

herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

January 2004 (Third Edition) Part Number 303206-003

Audience Assumptions

This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.

Illustrated Parts Catalog 7

Mechanical Components...................................................................................................................... 7

System Components.............................................................................................................................8

Removal and Replacement Procedures 13

Safety Considerations ........................................................................................................................14

Preventing Electrostatic Discharge.........................................................................................14

Server Warnings and Cautions ...............................................................................................14

Preparation Procedures ......................................................................................................................15

Powering Down the Server..................................................................................................... 16

Extending the Server from the Rack....................................................................................... 17

Removing the Server from the Rack.......................................................................................18

Removing the Access Panel....................................................................................................18

Hot-Plug SCSI Hard Drive ................................................................................................................19

Hard Drive Blank...............................................................................................................................20

CD-ROM Drive .................................................................................................................................20

CD-ROM Drive Blank.......................................................................................................................21

Universal Hot-Plug Tape Drive .........................................................................................................23

Tape Drive Blank...............................................................................................................................23

Hot-Plug Power Supply .....................................................................................................................24

Power Supply Blank...........................................................................................................................26

Hot-Plug Fan......................................................................................................................................27

Front Bezel......................................................................................................................................... 28

Front Fan Module ..............................................................................................................................29

Battery-Backed Write Cache Enabler Bracket...................................................................................31

Battery-Backed Write Cache Enabler ................................................................................................32

PCI Riser Cage...................................................................................................................................32

Expansion Board................................................................................................................................33

Expansion Slot Cover.........................................................................................................................35

PCI Slot Release Lever ......................................................................................................................35

Power Module....................................................................................................................................37

DC Converter Module........................................................................................................................39

Power Button/LED Board..................................................................................................................40

DIMMs...............................................................................................................................................43

Processor............................................................................................................................................44

PPM ...................................................................................................................................................46

Smart Array 5i Plus Memory Module................................................................................................47

4 HP ProLiant DL560 Server Maintenance and Service Guide

Battery................................................................................................................................................ 48

SCSI Cable......................................................................................................................................... 49

SCSI Backplane .................................................................................................................................50

Removable Media Tray......................................................................................................................51

Peripheral Board ................................................................................................................................53

System Board..................................................................................................................................... 54

Rear Fan Bracket................................................................................................................................57

Re-Entering the Server Serial Number...............................................................................................58

Diagnostic Tools 61

Automatic Server Recovery............................................................................................................... 61

Insight Manager 7 ..............................................................................................................................62

Integrated Management Log ..............................................................................................................62

Integrated Lights-Out Technology.....................................................................................................63

iLO ROM-Based Setup Utility...........................................................................................................63

Option ROM Configuration for Arrays..............................................................................................64

ProLiant Essentials Rapid Deployment Pack..................................................................................... 65

ROM-Based Setup Utility..................................................................................................................65

ROMPaq Utility................................................................................................................................. 65

Smart Components for Remote ROM Flash ......................................................................................66

SmartStart Software........................................................................................................................... 66

Survey Utility..................................................................................................................................... 67

Specifications 69

Server Dimensions and Weight..........................................................................................................69

Environmental Specifications ............................................................................................................69

Hot-Plug Power Supply Calculations.................................................................................................70

DDR SDRAM DIMM Specifications................................................................................................ 70

1.44-MB Diskette Drive Specifications .............................................................................................70

CD-ROM Drive Specifications..........................................................................................................71

Server Component Identification 75

Front Panel Components....................................................................................................................75

Front Panel LEDs and Buttons...........................................................................................................76

Rear Panel Components.....................................................................................................................78

Rear Panel LEDs and Buttons............................................................................................................ 79

System Board Components................................................................................................................80

NMI Switch ............................................................................................................................81

Chassis ID Switch................................................................................................................... 81

DIMM Slots............................................................................................................................81

System Maintenance Switch................................................................................................... 82

System Board LEDs........................................................................................................................... 84

System LEDs and Internal Health LED Combinations...................................................................... 86

SCSI Backplane Components............................................................................................................ 88

Contents 5

Hot-Plug SCSI Hard Drive LEDs...................................................................................................... 89

Hot-Plug SCSI Hard Drive LED Combinations.................................................................................90

PCI Riser Cage LED..........................................................................................................................91

Remote Management Connector........................................................................................................ 91

Hot-Plug Fans ....................................................................................................................................92

Redundant Hot-Plug Fan Option........................................................................................................ 93

Hot-Plug Fan LED .............................................................................................................................95

Index 97

Illustrated Parts Catalog

In This Section

Mechanical Components ................................................................................................................7

System Components .......................................................................................................................8

Mechanical Components

Item Description Assembly

Part Number

1 Access panel 302866-001 310794-001

2 Front bezel 302889-001 310797-001

3 Hard drive blank — 122759-001

4 Power supply blank 302886-001 310793-001

5 Torx T-15 tool* 107473-001 199630-001

* Not shown

Spare Part Number

8 HP ProLiant DL560 Server Maintenance and Service Guide

System Components

Item Description Assembly

Part Number

System Components

6 Hot-plug fan, 60 mm 289596-001 310795-001

7 Hot-plug power supply, 550 W 280126-001 300892-001

8 PCI riser cage 313004-001 295012-001

9 Processor assembly

a) Intel Pentium processor, Xeon MP, 2.0-GHz/1-MB L3

— 327839-001

cache

b) Intel Pentium processor, Xeon MP, 2.5-GHz/1-MB L3

— 327840-001

cache

Spare Part Number

Illustrated Parts Catalog 9

Item Description Assembly

Part Number

10 Removable media tray 313005-001 310796-001

11 PPM (Processor Power Module), 12 V, 81 A 292718-001 289564-001

12 Smart Array 5i Plus memory module 011665-001 260741-001

13 System board, with two-bay fan bracket and system

14 Power converter module 268189-001 292223-001

15 SCSI backplane, 2 bay 011548-001 295011-001

16 Power button/LED board with cable 011563-001 295015-001

17 Peripheral board 011560-001 295014-001

c) Intel Pentium processor, Xeon MP, 2.8-GHz/2-MB L3 cache

d) Intel Pentium processor, Xeon MP, 2.2 GHz/2-MB L3* — 352311-001

e) Intel Pentium processor, Xeon MP, 2.7 GHz/2-MB L3* — 352312-001

f) Intel Pentium processor, Xeon MP, 3.0 GHz/4-MB L3 — 352313-001

Boards

battery

Media Devices

— 327841-001

011557-001 295013-001

Spare Part Number

18 Diskette drive, slimline, 1.44 MB 279983-001 228507-001

19 CD-ROM drive, removable slimline, IDE, 24X 222837-001 228508-001

20 DVD-ROM drive, removable slimline, 8X * 294766-9D1 337273-001

21 SCSI cable kit * 166298-440 320177-001

22 Smart Array 5i Plus Battery-Backed Write Cache Enabler

23 Rack mounting hardware kit * 300605-001 289570-001

24 Rack mounting hardware kit, round-hole* — 289572-001

Cables

cable kit*

Rack Mounting Hardware

Miscellaneous

— 283033-001

10 HP ProLiant DL560 Server Maintenance and Service Guide

Item Description Assembly

Part Number

25 Hardware kit *

a) Screws, T-15, flathead b) Expansion slot cover c) Screws, 6-32

26 Plastics kit

a) PCI slot release lever * b) Battery Backed-Write Cache Enabler bracket c) Blank, tape drive *

27 AC power cord, IEC-IEC 10 ft. * 142263-003 142258-003

28 Battery, 3.3 V, lithium * 334149-001 153099-001

29 Country kit * — 320115-001

30 Return kit, pack box, and cushions * — 320116-001

31 DIMM, 256 MB, registered DDR SDRAM 300678-B21 300699-001

32 DIMM, 512 MB, registered DDR SDRAM * 300679-B21 300700-001

33 DIMM, 1 GB, registered DDR SDRAM * 300680-B21 300701-001

Memory

— 228213-001 228072-001 192308-009

— 228194-001 302925-001 218512-001

Spare Part Number

228527-001 — — —

314688-001 — — —

34 DIMM, 2 GB, registered DDR SDRAM * 300682-B21 300702-001

35 Round-hole rack rail mounting kit * 293052-B21 289572-001

36 Battery-Backed Write Cache Enabler * 011665-001 260740-001

37 Hard Disk Drives

Options

a) 18.2-GB SCSI hard drive, U320, hot-plug, 15K* — 289240-001

b) 36.4-GB SCSI Hard drive, U320, hot-plug, 10K* — 289041-001

c) 36.4-GB SCSI Hard drive, U320, hot-plug, 15K* — 289241-001

d) 72.8-GB SCSI hard drive, U320, hot-plug, 10K* — 289042-001

e) 72.8-GB SCSI hard drive, U320, hot-plug, 15K* — 289243-001

f) 146.8-GB SCSI hard drive, U320, hot-plug, 10K* — 289044-001

Illustrated Parts Catalog 11

Item Description Assembly

Part Number

* Not shown

Spare Part Number

Removal and Replacement Procedures

In This Section

Safety Considerations...................................................................................................................14

Preparation Procedures.................................................................................................................15

Hot-Plug SCSI Hard Drive...........................................................................................................19

Hard Drive Blank .........................................................................................................................20

CD-ROM Drive............................................................................................................................20

CD-ROM Drive Blank..................................................................................................................21

Universal Hot-Plug Tape Drive....................................................................................................23

Tape Drive Blank .........................................................................................................................23

Hot-Plug Power Supply................................................................................................................24

Power Supply Blank.....................................................................................................................26

Hot-Plug Fan ................................................................................................................................27

Front Bezel ...................................................................................................................................28

Front Fan Module.........................................................................................................................29

Battery-Backed Write Cache Enabler Bracket .............................................................................31

Battery-Backed Write Cache Enabler...........................................................................................32

PCI Riser Cage .............................................................................................................................32

Expansion Board ..........................................................................................................................33

Expansion Slot Cover...................................................................................................................35

PCI Slot Release Lever.................................................................................................................35

Power Module ..............................................................................................................................37

DC Converter Module ..................................................................................................................39

Power Button/LED Board ............................................................................................................40

DIMMs .........................................................................................................................................43

Processor.......................................................................................................................................44

PPM ..............................................................................................................................................46

Smart Array 5i Plus Memory Module ..........................................................................................47

Battery ..........................................................................................................................................48

SCSI Cable ...................................................................................................................................49

SCSI Backplane............................................................................................................................50

Removable Media Tray ................................................................................................................51

Peripheral Board...........................................................................................................................53

System Board................................................................................................................................54

Rear Fan Bracket ..........................................................................................................................57

Re-Entering the Server Serial Number.........................................................................................58

14 HP ProLiant DL560 Server Maintenance and Service Guide

You need the following items for some procedures:

• • Torx T-15 screwdriver (provided with the server)

Diagnostics Utility

Safety Considerations

Before performing service procedures, review all the safety information.

Preventing Electrostatic Discharge

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

•

Avoid hand contact by transporting and storing products in static-safe containers.

•

Keep electrostatic-sensitive parts in their containers until they arrive at staticfree workstations.

•

Place parts on a grounded surface before removing them from their containers.

•

Avoid touching pins, leads, or circuitry.

•

Always be properly grounded when touching a static-sensitive component or assembly.

Server Warnings and Cautions

Before installing a server, be sure that you understand the following warnings and cautions.

Removal and Replacement Procedures 15

WARNING: To reduce the risk of electric shock or damage

to the equipment:

Do not disable the power cord grounding plug. The grounding

•

plug is an important safety feature.

•

Plug the power cord into a grounded (earthed) electric outlet that is easily accessible at all times.

•

Unplug the power cord from the power supply to disconnect power to the equipment.

•

Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electric outlet, and the point where the cord extends from the server.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: Do not operate the server for long periods without the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage.

Preparation Procedures

To access some components and perform certain service procedures, you must perform one or more of the following procedures:

• Extend the server from the rack ("Extending the Server from the Rack" on page 17

If you are performing service procedures in a Compaq branded rack, telco rack, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.

For more information about telco rack solutions, refer to the RackSolutions.com website (http://www.racksolutions.com/hp

16 HP ProLiant DL560 Server Maintenance and Service Guide

• Power down the server ("Powering Down the Server" on page 16). If you must remove a server from a rack or a non-hot-plug component from a

server, power down the server.

• Remove the server from the rack ("Removing the Server from the Rack" on page 18

If the rack environment, cabling configuration, or the server location in the rack creates awkward conditions, remove the server from the rack.

Powering Down the Server

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

IMPORTANT: If installing a hot-plug device, it is not necessary to

power down the server.

1. Back up the server data.

2. Shut down the operating system as directed by the operating system documentation.

3. If the server is installed in a rack, press the UID LED/button on the front panel (1). Blue LEDs illuminate on the front and rear panels of the server.

4. Press the Power On/Standby button to place the server in standby mode (2). When the server activates standby power mode, the system power LED changes to amber.

Removal and Replacement Procedures 17

5. If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button.

6. Disconnect the power cords.

The system is now without power.

Extending the Server from the Rack

1. Loosen the thumbscrews that secure the server faceplate to the front of the rack.

2. Grasping the handles on the front bezel, extend the server on the rack rails until the server rail-release latches engage.

WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack.

WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your fingers.

3. After performing the installation or maintenance procedure, slide the server back into the rack:

18 HP ProLiant DL560 Server Maintenance and Service Guide

a. Press the server rail-release latches and slide the server fully into rack.

b. Secure the server by tightening the thumbscrews.

Removing the Server from the Rack

To remove the server from a Compaq branded, telco, or third-party rack:

1. Power down the server ("Powering Down the Server" on page 16

2. Loosen the front panel thumbscrews that secure the server faceplate to the front of the rack.

3. Disconnect the cabling and remove the server from the rack. Reverse the server installation steps in the documentation that ships with the rackmounting option.

4. Place the server on a sturdy, level surface.

Removing the Access Panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

Removal and Replacement Procedures 19

1. Power down the server if performing a non-hot-plug installation or maintenance procedure ("Powering Down the Server" on page 16

2. Extend the server from the rack, if applicable ("Extending the Server from the Rack" on page 17

3. Lift up on the hood latch handle and remove the access panel.

Hot-Plug SCSI Hard Drive

To remove the component:

CAUTION: To prevent improper cooling and thermal damage,

do not operate the server unless all bays are populated with either a component or a blank.

1. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-Plug SCSI Hard Drive LEDs" on page 89

2. Back up all server data on the hard drive.

3. Remove the hard drive.

20 HP ProLiant DL560 Server Maintenance and Service Guide

To replace the component, reverse the removal procedure.

Hard Drive Blank

To remove the component:

CAUTION: To prevent improper cooling and thermal damage,

do not operate the server unless all bays are populated with either a component or a blank.

To replace the blank, slide the blank into the bay until it locks into place.

CD-ROM Drive

To remove the component:

1. Power down the server ("Powering Down the Server" on page 16).

IMPORTANT: The ejector button is recessed to prevent accidental ejection; it may be helpful to use the Torx T-15 tool on the back of the server or similar shaped object to access the button.

Removal and Replacement Procedures 21

2. Remove the CD-ROM drive.

To replace the CD-ROM drive, slide the drive into the bay until the drive is fully seated.

CD-ROM Drive Blank

To remove the component:

CAUTION: To prevent improper cooling and thermal damage,

do not operate the server unless all bays are populated with either a component or a blank.

22 HP ProLiant DL560 Server Maintenance and Service Guide

IMPORTANT: The ejector button is recessed to prevent accidental

ejection; it may be helpful to use the Torx T-15 tool on the back of the server or similar shaped object to access the button.

To replace the blank, slide the blank into the bay until it locks into place.

Removal and Replacement Procedures 23

Universal Hot-Plug Tape Drive

To remove the component:

CAUTION: To prevent improper cooling and thermal damage,

do not operate the server unless all bays are populated with either a component or a blank.

To replace the Universal Hot-Plug tape drive, slide the drive into the bay until it locks into place.

Tape Drive Blank

To remove the component:

1. Remove the hot-plug SCSI hard drive, if one is installed, below the tape drive blank ("Hot-Plug SCSI Hard Drive" on page 19

2. Remove the hard drive blank, if one is installed, below the tape drive blank ("Hard Drive Blank" on page 20

do not operate the server unless all bays are populated with either a component or a blank.

CAUTION: To prevent improper cooling and thermal damage,

24 HP ProLiant DL560 Server Maintenance and Service Guide

3. Remove the tape drive blank. a. Reach underneath and squeeze the middle of the tape drive blank (1). b. Pull the blank out of the bay (2).

4. To replace the blank, slide the blank into the bay until it locks into place.

Hot-Plug Power Supply

To remove the component:

1. Unlock the hinge on the cable management arm and swing the arm away from the power supply area.

2. Determine how many hot-plug power supplies are installed:

− If only one hot-plug power supply is installed, power down and remove

the power cord from the server ("Powering Down the Server" on page

− If more than one hot-plug power supply is installed, continue with the

next step.

CAUTION: To prevent improper cooling and thermal damage,

do not operate the server unless all bays are populated with either a component or a blank.

Removal and Replacement Procedures 25

3. Remove the shipping screw and then the hot-plug power supply.

IMPORTANT: The power supply shipping screw is not required for server operation. It is only required for shipping.

To replace a hot-plug power supply:

1. Remove the protective cover from the connector pins on the power supply.

WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed.

26 HP ProLiant DL560 Server Maintenance and Service Guide

2. Slide the power supply into the power supply bay.

3. Connect the power cord to the power supply.

4. Route the power cord through the cable management arm or power cord anchor.

NOTE: If using the power cord anchor, be sure to leave enough slack in the power cord so that the redundant power supply can be removed without disconnecting the power cord from the primary power supply.

5. Lock the cable management arm into the operating position.

Power Supply Blank

To remove the component:

1. Unlock the hinge on the cable management arm and swing the arm away from the power supply area.

CAUTION: To prevent improper cooling and thermal damage,

do not operate the server unless all bays are populated with either a component or a blank.

2. Remove the power supply blank.

To replace a power supply blank:

Removal and Replacement Procedures 27

1. Slide the power supply blank into the bay until it locks into place.

2. Swing the cable management arm into place and lock it.

Hot-Plug Fan

To remove the component:

1. Extend or remove the server from the rack ("Extending the Server from the Rack" on page 17

, "Removing the Server from the Rack" on page 18).

2. Remove the access panel ("Removing the Access Panel" on page 18

3. Determine whether the fan is operating with redundancy:

− If the fan zone is not operating with redundancy, power down the server

("Powering Down the Server" on page 16

− If the fan zone is operating with redundancy, continue with the next step. For information on fan redundancy, refer to "Redundant Hot-Plug Fan

Option (on page 93

)."

4. Remove the fan.

28 HP ProLiant DL560 Server Maintenance and Service Guide

CAUTION: Do not operate the server for long periods without

the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage.

IMPORTANT: For optimum cooling, install fans in all primary fan locations. For more information, refer to the previous fan locations table.

To replace the component, reverse the removal procedure.

Front Bezel

To remove the component:

1. Power down the server ("Powering Down the Server" on page 16

2. Extend or remove the server from the rack ("Extending the Server from the Rack" on page 17

3. Remove all hard drives ("Hot-Plug SCSI Hard Drive" on page 19

, "Removing the Server from the Rack" on page 18).

4. Remove the six screws (three on each side) from the front bezel.

Removal and Replacement Procedures 29

5. Remove the front bezel.

To replace the component, reverse the removal procedure.

Front Fan Module

To remove the component:

1. Power down the server ("Powering Down the Server" on page 16

2. Extend or remove the server from the rack ("Extending the Server from the Rack" on page 17

3. Remove the access panel ("Removing the Access Panel" on page 18

, "Removing the Server from the Rack" on page 18).

30 HP ProLiant DL560 Server Maintenance and Service Guide

4. Lift the removable media tray.

5. Remove the fan module.

NOTE: Fans do not have to be removed to install or remove the fan module.

To replace the front fan bracket, reverse the removal steps and press down on the top of each fan to be sure it is seated properly.

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