HP DL385 User Manual
HP ProLiant DL385 Server
User Guide
March 2005 (Second Edition)
Part Number 376536-002
© Copyright 2004, 2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products
and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for
technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Linux is a U.S. registered trademark of Linus Torvalds.
March 2005 (Second Edition)
Part Number 376536-002
Audience assumptions
This document is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in
products with hazardous energy levels.
3
Contents
Server component identification 9
Front panel components..................................................................................................................... 10
Front panel LEDs and buttons............................................................................................................11
Rear panel components...................................................................................................................... 12
Rear panel LEDs and buttons.............................................................................................................13
System board components .................................................................................................................14
System maintenance switch....................................................................................................15
NMI jumper............................................................................................................................ 16
DIMM slots.............................................................................................................................17
SCSI backplane components..............................................................................................................18
SAS backplane components...............................................................................................................19
System board LEDs ...........................................................................................................................20
System LEDs and internal health LED combinations........................................................................ 22
SCSI backplane LEDs........................................................................................................................23
Hot-plug SCSI hard drive LEDs........................................................................................................ 24
Hot-plug SCSI hard drive LED combinations ................................................................................... 25
Hot-plug SAS hard drive LEDs .........................................................................................................26
Hot-plug SAS hard drive LED combinations ....................................................................................26
PCI riser cage LED ............................................................................................................................28
Remote management connector......................................................................................................... 29
Identifying hot-plug fans....................................................................................................................29
Hot-plug fan LED ..............................................................................................................................30
Power converter module LED............................................................................................................31
Battery-backed write cache LEDs......................................................................................................32
Battery-backed write cache LED statuses..........................................................................................32
Server operations 35
Powering up the server.......................................................................................................................35
Powering down the server.................................................................................................................. 35
Extending the server from the rack.................................................................................................... 37
Removing the access panel ................................................................................................................38
Installing the access panel.................................................................................................................. 39
Accessing the product rear panel .......................................................................................................39
Cable management arm with left-hand swing ........................................................................39
Cable management arm with right-hand swing ......................................................................39
Removing the PCI riser cage..............................................................................................................40
Installing the PCI riser cage............................................................................................................... 41
4 HP ProLiant DL385 Server User Guide
Front fan bracket................................................................................................................................ 43
Server setup 45
Optional installation services.............................................................................................................45
Rack planning resources ....................................................................................................................46
Optimum environment....................................................................................................................... 46
Space and airflow requirements..............................................................................................46
Temperature requirements......................................................................................................48
Power requirements................................................................................................................ 48
Electrical grounding requirements..........................................................................................49
Rack warnings....................................................................................................................................50
Identifying the contents of the server shipping carton .......................................................................51
Installing hardware options................................................................................................................52
Installing the server into the rack.......................................................................................................52
Powering up and configuring the server ............................................................................................55
Installing the operating system...........................................................................................................56
Registering the server.........................................................................................................................56
Hardware options installation 57
Introduction........................................................................................................................................ 57
Processor option................................................................................................................................. 58
Memory options................................................................................................................................. 62
DIMM installation guidelines................................................................................................. 62
Installing DIMMs ...................................................................................................................63
Hot-plug SCSI hard drive options......................................................................................................64
SCSI IDs.................................................................................................................................65
Removing a SCSI hard drive blank ........................................................................................65
Installing a hot-plug SCSI hard drive .....................................................................................66
Removing a hot-plug SCSI hard drive....................................................................................67
Power supply blank............................................................................................................................68
Hot-plug SAS hard drive options....................................................................................................... 68
SAS drive numbers.................................................................................................................68
Installing a hot-plug SAS hard drive ......................................................................................69
Removing a hot-plug SAS hard drive..................................................................................... 70
Installing a diskette drive ...................................................................................................................71
Hot-plug tape drive option.................................................................................................................73
Redundant hot-plug fans....................................................................................................................74
Hot-plug fan installation requirements ...................................................................................75
Identifying hot-plug fans ........................................................................................................76
Installing redundant hot-plug fans.......................................................................................... 76
Battery-backed write cache option.....................................................................................................77
Redundant hot-plug AC power supply option....................................................................................80
Expansion board options.................................................................................................................... 81
Contents 5
Server cabling 85
Cabling...............................................................................................................................................85
SAS model cabling ............................................................................................................................85
SAS hard drive cabling........................................................................................................... 86
USB cabling............................................................................................................................87
DVD/CD-ROM drive cabling.................................................................................................87
Diskette drive cabling.............................................................................................................88
Power button/LED cabling .....................................................................................................89
RILOE cabling (SAS).............................................................................................................89
Internal power cabling............................................................................................................ 90
SCSI model cabling ...........................................................................................................................90
Embedded simplex SCSI cabling ...........................................................................................91
Embedded duplex SCSI cabling .............................................................................................92
PCI simplex SCSI cabling ......................................................................................................93
PCI duplex SCSI cabling........................................................................................................ 94
Mixed duplex SCSI cabling.................................................................................................... 94
Installing the SCSI terminator board ...................................................................................... 96
Removing the SCSI terminator board.....................................................................................97
USB cabling............................................................................................................................98
DVD/CD-ROM drive cabling.................................................................................................99
Diskette drive cabling.............................................................................................................99
Power button/LED cabling ...................................................................................................100
RILOE cabling (SCSI)..........................................................................................................101
Internal power cabling..........................................................................................................101
Server software and configuration utilities 103
Configuration tools ..........................................................................................................................103
SmartStart software ..............................................................................................................103
ROM-based enhancements overview ...................................................................................105
HP ROM-Based Setup Utility ..............................................................................................105
Array Configuration Utility ..................................................................................................108
Option ROM Configuration for Arrays ................................................................................ 108
HP ProLiant Essentials Rapid Deployment Pack .................................................................109
Re-entering the server serial number and product ID........................................................... 109
Management tools............................................................................................................................110
Automatic Server Recovery.................................................................................................. 110
ROMPaq utility.....................................................................................................................111
System Online ROM flash component utility.......................................................................111
Integrated Lights-Out technology.........................................................................................112
Erase Utility..........................................................................................................................112
StorageWorks library and tape tools..................................................................................... 113
Management Agents............................................................................................................. 113
6 HP ProLiant DL385 Server User Guide
HP Systems Insight Manager................................................................................................113
Redundant ROM support......................................................................................................114
System maintenance menu ...................................................................................................115
iLO ROM-Based Setup Utility .............................................................................................116
USB support .........................................................................................................................117
Diagnostic tools ...............................................................................................................................117
Survey Utility .......................................................................................................................118
Array Diagnostic Utility .......................................................................................................118
HP Insight Diagnostics .........................................................................................................118
Integrated Management Log................................................................................................. 119
Keeping the system current.............................................................................................................. 119
Drivers.................................................................................................................................. 120
Resource Paqs....................................................................................................................... 120
ProLiant Support Packs ........................................................................................................120
Operating system version support.........................................................................................121
Change control and proactive notification............................................................................ 121
Natural language search assistant .........................................................................................121
Care Pack.............................................................................................................................. 121
Battery replacement 123
Troubleshooting 125
Troubleshooting resources ...............................................................................................................125
Server diagnostic steps..................................................................................................................... 125
Important safety information............................................................................................................126
Symbols on equipment .........................................................................................................126
Warnings and cautions..........................................................................................................128
Preparing the server for diagnosis.................................................................................................... 130
Symptom information ......................................................................................................................130
Service notifications......................................................................................................................... 131
Loose connections............................................................................................................................ 131
Diagnostic steps ............................................................................................................................... 132
Start diagnosis flowchart ...................................................................................................... 132
General diagnosis flowchart ................................................................................................. 134
Power-on problems flowchart...............................................................................................136
POST problems flowchart .................................................................................................... 139
OS boot problems flowchart.................................................................................................142
Server fault indications flowchart......................................................................................... 145
POST error messages and beep codes..............................................................................................148
Introduction to POST error messages................................................................................... 148
Electrostatic discharge 153
Preventing electrostatic discharge.................................................................................................... 153
Grounding methods to prevent electrostatic discharge ....................................................................154
Contents 7
Regulatory compliance notices 155
Federal Communications Commission notice..................................................................................155
FCC rating label....................................................................................................................155
Declaration of conformity for products marked with the FCC logo, United States only......157
Modifications........................................................................................................................ 157
Cables ................................................................................................................................... 157
Laser compliance .............................................................................................................................158
Canadian notice (Avis Canadien).....................................................................................................158
European Union regulatory notice ...................................................................................................159
Japanese notice.................................................................................................................................160
BSMI notice..................................................................................................................................... 160
Korean notice A&B .........................................................................................................................161
Battery replacement notice...............................................................................................................161
Taiwan battery recycling notice....................................................................................................... 162
Power cord statement for Japan ....................................................................................................... 162
Server specifications 163
Server specifications ........................................................................................................................163
Environmental specifications........................................................................................................... 164
Technical support 165
Related documents........................................................................................................................... 165
Before you contact HP..................................................................................................................... 165
HP contact information.................................................................................................................... 165
Customer self repair......................................................................................................................... 166
Acronyms and abbreviations 167
Index 171
9
Server component identification
In this section
Front panel components................................................................................................................10
Front panel LEDs and buttons......................................................................................................11
Rear panel components.................................................................................................................12
Rear panel LEDs and buttons .......................................................................................................13
System board components............................................................................................................14
SCSI backplane components ........................................................................................................18
SAS backplane components .........................................................................................................19
System board LEDs......................................................................................................................20
System LEDs and internal health LED combinations ..................................................................22
SCSI backplane LEDs ..................................................................................................................23
Hot-plug SCSI hard drive LEDs...................................................................................................24
Hot-plug SCSI hard drive LED combinations..............................................................................25
Hot-plug SAS hard drive LEDs....................................................................................................26
Hot-plug SAS hard drive LED combinations...............................................................................26
PCI riser cage LED.......................................................................................................................28
Remote management connector....................................................................................................29
Identifying hot-plug fans ..............................................................................................................29
Hot-plug fan LED.........................................................................................................................30
Power converter module LED ......................................................................................................31
Battery-backed write cache LEDs ................................................................................................32
Battery-backed write cache LED statuses ....................................................................................32
10 HP ProLiant DL385 Server User Guide
Front panel components
Item SCSI model (top) SAS model (bottom)
1 Hard drive bays Hard drive bays
2 USB port USB port
3 Bay for tape drive or hard drive
with tape drive blank
4 Diskette drive bay Diskette drive bay
5 DVD/CD-ROM drive DVD/CD-ROM drive
—
Server component identification 11
Front panel LEDs and buttons
Item Description Status
1 Internal health LED Green = Normal
Amber (flashing) = System degraded. Refer to system board
LEDs to identify component in degraded state.
Red (flashing) = System critical. Refer to system board LEDs to
identify component in critical state.
2 External health LED
(power supply)
3 NIC 1 link/activity LED Green = Network link
4 NIC 2 link/activity LED Green = Network link
Green = Normal
Amber (flashing) = Power redundancy failure
Red (flashing) = Critical power supply failure
Green (flashing) = Network link and activity
Off = No link to network. If power is off, view the rear panel
RJ-45 LEDs for status.
Green (flashing) = Network link and activity
Off = No link to network. If power is off, view the rear panel
RJ-45 LEDs for status.
12 HP ProLiant DL385 Server User Guide
Item Description Status
5 UID LED button Blue = Activated
Blue (flashing) = System being remotely managed
Off = Deactivated
6 Power On/Standby
button/system power LED
Green = System on
Amber = System shut down, but power still applied
Off = Power cord not attached or power supply failure
Rear panel components
Item Description Connector
Color
1 PCI-X expansion slot 1, 64 bit/100 MHz, Bus A N/A
2 PCI-X expansion slot 2, 64 bit/100 MHz, Bus A N/A
3 PCI-X expansion slot 3, 64 bit/133 MHz, Bus B N/A
4 Serial connector Teal
5 iLO connector N/A
6 Mouse connector Green
Server component identification 13
Item Description Connector
Color
7 Power cord connector N/A
8 Keyboard connector Purple
9 NIC 1 connector N/A
10 NIC 2 connector N/A
11 USB connectors (2) Black
12 Video connector Blue
Rear panel LEDs and buttons
Item Description LED
Status
Color
1 RJ-45 activity LED Green On or flashing = Network activity
Off = No network activity
2 RJ-45 link LED Green On = Linked to network
Off = Not linked to network
14 HP ProLiant DL385 Server User Guide
Item Description LED
Status
Color
3 UID LED button Blue On = Activated
Flashing = System remotely managed
Off = Deactivated
4 Power supply LED Green On = Power turned on and power supply
functioning properly
Off = One or more of the following conditions
exists:
• AC power unavailable
• Power supply failed
• Power supply in standby mode
• Power supply exceeded current limit
System board components
Item Description
1 Smart Array 6i Cache Module option
2 PPM for processor 1
3 NMI header
Server component identification 15
Item Description
4 PCI riser cage connector
5 DIMM slots (5-8)
6 Remote management connector
7 SCSI connector (port 2) *
8 Fan connector
9 DVD/CD-ROM drive system connector
10 Fan connector
11 SCSI connector (port 1) *
12 Fan connector
13 System maintenance switch
14 Diskette drive system connector
15 Power supply signal connector
16 Fan connector
17 System power connector
18 Processor socket 2
19 PPM for processor 2
20 DIMM slots (1-4)
21 Fan connector
22 Fan connector
23 Processor socket 1
*This feature applies only to SCSI models.
System maintenance switch
Position Default Function
S1 Off Off = iLO security is enabled.
On = iLO security is disabled.
16 HP ProLiant DL385 Server User Guide
Position Default Function
S2 Off Off = System configuration can be
changed.
On = System configuration is locked.
S3 Off Reserved
S4 Off Reserved
S5 Off Off = No function
On = Clears power-on password and
administrator password
S6 Off Off = No function
On = Clear NVRAM.
S7 Off Reserved
S8 Off Reserved
When the system maintenance switch position 6 is set to the On position, the
system is prepared to erase all system configuration settings from both CMOS
and NVRAM.
NMI jumper
The NMI jumper allows administrators to perform a memory dump before
performing a hard reset. Crash dump analysis is an essential part of eliminating
reliability problems, such as hangs or crashes in OSs, device drivers, and
applications. Many crashes can freeze a system, requiring you to do a hard reset.
Resetting the system erases any information that would support root cause
analysis.
CAUTION: Clearing CMOS and/or NVRAM deletes
configuration information. Be sure to properly configure the server or
data loss could occur.
Server component identification 17
Systems running Microsoft® Windows® experience a blue-screen trap when the
OS crashes. When this happens, Microsoft® recommends that system
administrators perform an NMI event by temporarily shorting the NMI header
with a jumper. The NMI event enables a hung system to become responsive
again.
DIMM slots
DIMM slots are numbered sequentially (1 through 8) and the paired banks are
identified by the letters A, B, C, and D.
Item Description
1 DIMM slot 1A
2 DIMM slot 2A
3 DIMM slot 3B
4 DIMM slot 4B
5 DIMM slot 5C
6 DIMM slot 6C
7 DIMM slot 7D
8 DIMM slot 8D
18 HP ProLiant DL385 Server User Guide
SCSI backplane components
Item Description
1 Power button/LED connector
2 SCSI connector (port 2)
3 DVD/CD-ROM drive connector
4 SCSI connector (port 1)
5 Diskette drive connector
6 Power connector
7 USB connector
8 Diskette drive system connector
9 SCSI connector (used with a jumper cable in simplex
mode or terminator board in duplex mode)
10 DVD/CD-ROM drive system connector
Server component identification 19
SAS backplane components
Item Description
1 Power button/ LED connector
2 DVD/CD-ROM drive connector
3 DVD/CD-ROM drive system connector
4 SAS connector
5 Diskette drive system connector
6 Diskette drive connector
7 SAS connector
8 Power connector
9 USB connector
20 HP ProLiant DL385 Server User Guide
System board LEDs
Item LED Description Status
1 Power good Green = Normal
Off = Power failure
2 Riser interlock Amber = PCI riser cage not seated
Off = PCI riser cage is seated
3 PPM 1 failure Amber = PPM failure
Off = Normal
4 System
overtemperature
5 Processor 2
overtemperature
6 Processor 2 failure Amber = Processor failure
7 Auxiliary power good Green = Normal
Amber = Cautionary or critical temperature
level detected
Off = Temperature OK
Amber = Cautionary or critical temperature
level detected
Off = Temperature OK
Off = Normal
Off = Power failed
Server component identification 21
Item LED Description Status
8 DIMM 4B failure Amber = Memory failure
Off = Normal
9 DIMM 3B failure Amber = Memory failure
Off = Normal
10 DIMM 2A failure Amber = Memory failure
Off = Normal
11 DIMM 1A failure Amber = Memory failure
Off = Normal
12 PPM 2 failure Amber = PPM failure
Off = Normal
12 DIMM 5C failure Amber = Memory failure
Off = Normal
13 DIMM 6C failure Amber = Memory failure
Off = Normal
14 DIMM 7D failure Amber = Memory failure
Off = Normal
15 DIMM 8D failure Amber = Memory failure
Off = Normal
16 Processor 1 failure Amber = Processor failure
Off = Normal
17 Processor 1
overtemperature
Amber = Cautionary or critical temperature
level detected
Off = Temperature OK
18 SCSI failure* Amber = SCSI interface failure
Off = Normal
*This feature applies only to SCSI models.
22 HP ProLiant DL385 Server User Guide
System LEDs and internal health LED combinations
When the internal health LED on the front panel illuminates either amber or red,
the server is experiencing a health event. Combinations of illuminated system
LEDs and the internal health LED indicate system status.
The front panel health LEDs indicate only the current hardware status. In some
) may report
System LED and
Color
situations, HP SIM ("HP Systems Insight Manager" on page 113
server status differently than the health LEDs because the software tracks more
system attributes.
Internal Health
LED Color
Status
Processor failure,
socket X
(amber)
PPM failure, slot X
(amber)
DIMM failure, slot X
(amber)
DIMM failure, all slots
in one bank (amber)
Overtemperature
(amber)
Riser interlock
(amber)
Red (flashing) One or more of the following conditions may exist:
• Processor in socket X has failed.
• Processor X is not installed in the socket.
• Processor X is unsupported.
• ROM detects a failed processor during POST.
Amber (flashing) Processor in socket X is in a pre-failure condition.
Red (flashing) • PPM in slot X has failed.
• PPM is not installed in slot X, but the corresponding
processor is installed.
Red (flashing) • DIMM in slot X has failed.
Amber (flashing) • DIMM in slot X is in a pre-failure condition.
Red (flashing) No valid or usable memory is installed in the system.
Red (flashing) • The Health Driver has detected a cautionary
temperature level.
• The server has detected a hardware critical
temperature level.
Red (flashing) PCI riser cage is not seated.
Power converter
module (amber)
Red (flashing) Power converter module has failed.
Server component identification 23
System LED and
Color
Internal Health
LED Color
Status
Fan (amber) Amber (flashing) Redundant fan has failed.
Red (flashing) The minimum fan requirements are not being met. One
or more fans have failed or are missing.
SCSI configuration
error (amber) *
*This feature applies only to SCSI models.
Red (flashing) SCSI cabling or terminator configuration is incorrect for
SCSI backplane.
SCSI backplane LEDs
Item LED Description Status
1 SCSI configuration On = Simplex
Off = Duplex
2 SCSI configuration error On = SCSI cabling or terminator
configuration is incorrect
Off = SCSI cabling or terminator
configuration is correct
24 HP ProLiant DL385 Server User Guide
Hot-plug SCSI hard drive LEDs
Item LED description Status
1 Activity status On = Drive activity
Flashing = High activity on the drive or drive
is being configured as part of an array.
Off = No drive activity
2 Online status On = Drive is part of an array and is
currently working.
Flashing = Drive is actively online.
Off = Drive is offline.
3 Fault status On = Drive failure
Flashing = Fault-process activity
Off = No fault-process activity
Server component identification 25
Hot-plug SCSI hard drive LED combinations
Activity
LED (1)
Online
LED (2)
Fault LED
(3)
Interpretation
On, off, or
flashing
On, off, or
flashing
On or off Flashing A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On Off The drive is online and is configured as part of an array.
If the array is configured for fault tolerance and all other drives in the
array are online, and a predictive failure alert is received or a drive
capacity upgrade is in progress, you may replace the drive online.
On or
flashing
On Off Off
Flashing Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding or undergoing capacity expansion.
Do not remove the drive.
The drive is being accessed, but (1) it is not configured as part of an
array; (2) it is a replacement drive and rebuild has not yet started; or
(3) it is spinning up during the POST sequence.
Flashing Flashing Flashing
Do not remove the drive. Removing a drive may cause data loss
in non-fault-tolerant configurations.
Either (1) the drive is part of an array being selected by an array
configuration utility; (2) Drive Identification has been selected in
HP SIM; or (3) drive firmware is being updated.
Off Off On The drive has failed and has been placed offline.
You may replace the drive.
Off Off Off Either (1) the drive is not configured as part of an array; (2) the drive
is configured as part of an array, but it is a replacement drive that is
not being accessed or being rebuilt yet; or (3) the drive is configured
as an online spare.
If the drive is connected to an array controller, you may replace the
drive online.
26 HP ProLiant DL385 Server User Guide
Hot-plug SAS hard drive LEDs
Item Description
1 Online LED (green)
2 Fault/UID LED (amber/blue)
Hot-plug SAS hard drive LED combinations
Online/Activity
LED (green)
On, off, or
flashing
On, off, or
flashing
On Amber, flashing
On Off The drive is online, but it is not active currently.
Fault/UID LED
(amber/blue)
Alternating amber
and blue
Steadily blue The drive is operating normally, and it has been selected by a
regularly (1 Hz)
Interpretation
The drive has failed, or a predictive failure alert has been
received for this drive; it also has been selected by a
management application.
management application.
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Server component identification 27
Online/Activity
LED (green)
Flashing
regularly (1 Hz)
Fault/UID LED
(amber/blue)
Amber, flashing
regularly (1 Hz)
Interpretation
Do not remove the drive. Removing a drive may terminate
the current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss, do
not replace the drive until the expansion or migration is complete.
Flashing
regularly (1 Hz)
Off
Do not remove the drive. Removing a drive may terminate
the current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing
capacity expansion or stripe migration.
Flashing
irregularly
Flashing
Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Off The drive is active, and it is operating normally.
irregularly
Off Steadily amber A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Off Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off Off The drive is offline, a spare, or not configured as part of an array.
28 HP ProLiant DL385 Server User Guide
PCI riser cage LED
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
Status
On = AC power connected
Off = AC power disconnected
Server component identification 29
Remote management connector
The 30-pin remote management connector, located on the system board, is used
to cable the RILOE II option. For more information, refer to "SAS RILOE II
Cabling ("RILOE cabling (SAS)" on page 89
("RILOE cabling (SCSI)" on page 101
Edition II User Guide on the Documentation CD.
)," "SCSI RILOE II Cabling
)," or the Remote Insight Lights-Out
Identifying hot-plug fans
30 HP ProLiant DL385 Server User Guide
Item Description Configuration
1 Fan 1 Primary
2 Fan 2 Redundant
3 Fan 3 Redundant
4 Fan 4 Primary
5 Fan 5 Primary
6 Fan 6 Primary
7 Fan 7 Primary
8 Fan 8 Redundant
Hot-plug fan LED
Status
Green = Operating normally
Amber = Failed
Off = No power
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