The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
HP 1200 W CS HE Power Supply (94% efficiency) ........................................................... 98
11
Support and other resources ........................................................................................................................ 99
Before you contact HP
HP contact information .......................................................................................................................
Customer Self Repair
12 Acronyms and abbreviations .......................................................................................................................
Index ................................................................................................................................................................. 104
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. HP assumes you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels.
While some of the documentation that supports this product contains the HP Proliant and the DL380p
Gen8 Server product names, most of the information in those documents is relevant to this
workstation product. Since this product is supported on VMware and Citrix operating systems only,
information specific to Microsoft Windows and Linux may not apply.
1
2Component identification
Front panel components
ItemDescription
1Video connector
2SATA optical drive bay
3Drive bays
4Systems Insight Display
5USB connectors (2)
2Chapter 2 Component identification
Front panel LEDs and buttons
ItemDescriptionStatus
1Power On/Standby button and system
power LED
2Health LEDSolid green = Normal
3NIC status LEDSolid green = Link to network
4UID button/LEDSolid blue = Activated
*Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred,
or the power button cable is disconnected.
**To identify components in a degraded or critical state, see the Systems Insight Display LEDs, check iLO/BIOS logs, and
reference the server troubleshooting guide.
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power on
sequence
Solid amber = System in standby
Off = No power present*
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical
Fast-flashing red (4 Hz/cycles per sec) = Power fault**
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
Flashing blue (1 Hz/cycle per sec) = Remote management or
firmware upgrade in progress
Off = Deactivated
Front panel LEDs and buttons3
Access the Systems Insight Display
To access a pop-out HP Systems Insight Display:
1
.Press and release the panel.
2
.After the display fully ejects, rotate the display downward to view the LEDs.
Systems Insight Display LEDs
The HP Systems Insight Display LEDs represent the system board layout. The display enables
diagnosis with the access panel installed.
4Chapter 2 Component identification
ItemDescriptionStatus
1Power capOff = System is in standby, or no cap is set.
Solid green = Power cap applied
2NIC link/activityOff = No link to network. If the power is off, view the rear panel
RJ-45 LEDs for status ("Rear panel LEDs and buttons
on page 8).
Flashing green = Network link and activity
Solid green = Network link
3AMP statusOff = AMP modes disabled
Solid green = AMP mode enabled
Solid amber = Failover
Flashing amber = Invalid configuration
4Over tempOff = Normal
Solid amber = High system temperature detected
—All other LEDsOff = Normal
Amber = Failure
For more information on the activation of these LEDs, see
"Systems Insight Display LED combinations on page 5."
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a
health event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and
the health LED indicate system status.
Systems Insight Display LED
and color
Processor (amber)RedAmberOne or more of the following
Processor (amber)AmberGreenProcessor in socket
DIMM (amber)RedGreenOne or more DIMMs have
Health LEDSystem power LEDStatus
conditions may exist:
Processor in socket
●
has failed.
Processor
●
installed in the socket.
Processor
●
unsupported.
ROM detects a failed
●
processor during POST.
pre-failure condition.
failed.
X
is not
X
is
X
is in a
X
DIMM (amber)AmberGreenDIMM in slot X is in a pre-
failure condition.
Systems Insight Display LED combinations5
Systems Insight Display LED
and color
Over temp (amber)AmberGreenThe Health Driver has
Over temp (amber)RedAmberThe server has detected a
PCI riser (amber)RedGreenThe PCI riser cage is not
Fan (amber)AmberGreenOne fan has failed or has
Fan (amber)RedGreenTwo or more fans have failed
Power supply (amber)RedAmberOne or more of the following
Health LEDSystem power LEDStatus
detected a cautionary
temperature level.
hardware critical temperature
level.
seated properly.
been removed.
or been removed.
conditions may exist:
●
●
●
Only one power supply
is installed and that
power supply is in
standby.
Power supply fault
System board fault
Power supply (amber)AmberGreenOne or more of the following
conditions may exist:
Redundant power
●
supply is installed and
only one power supply
is functional.
AC power cord is not
●
plugged into redundant
power supply.
Redundant power
●
supply fault
Power supply mismatch
●
at POST or power
supply mismatch
through hot-plug
addition
Power cap (off)—AmberStandby
Power cap (green)—Flashing greenWaiting for power
Power cap (green)—GreenPower is available.
Power cap (flashing amber)—AmberPower is not available.
IMPORTANT:If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each
DIMM in a bank with a known working DIMM.
6Chapter 2 Component identification
Rear panel components
ItemDescription
1PCIe slots 2–3 (top to bottom)
2PCIe slots 4–5 (top to bottom)
3Power supply 1 (PS1)
4PS1 power connector
5PS2 power connector
6Power supply 2 (PS2)
7USB connectors (4)
8Video connector
9iLO connector
10Serial connector
11FlexibleLOM ports (Shown: 4 x 1 Gb/Optional: 2 x 10 Gb); port 1 on right side
Rear panel components7
Rear panel LEDs and buttons
ItemDescriptionStatus
1UID LED/buttonOff = Deactivated
Solid blue = Activated
Flashing blue = System being managed
remotely
2Power supply 2 LEDOff = System is off or power supply has
3Power supply 1 LEDOff = System is off or power supply has
4NIC link LEDOff = No network link
5NIC activity LEDOff = No network activity
Non-hot-plug PCI riser board slot definitions
PCIe slot descriptions
Primary riser connector - connected to processor 1 or southbridge
1 - FL/FH—
failed.
Solid green = Normal
failed.
Solid green = Normal
Green = Network link
Solid green = Link to network
Flashing green = Network activity
2 - HL/FHPCIe2 or PCIe3 x16 (16, 8, 4, 2, 1)
3 - HL/FHPCIe2 x8 (4, 2, 1)*
8Chapter 2 Component identification
Secondary riser connector - connected to processor 2 (processor 2 must be installed)
4 - FL/FHPCIe2 or PCIe3 x16 (16, 8, 4, 2, 1)
5 - HL/FHPCIe2 or PCIe3 x16 (16, 8, 4, 2, 1)
6 - HL/FH—
FL/FH = full-length, full-height
HL/FH = half-length, full-height
For PCIe slot power capabilities, riser board installation instructions, and riser cage installation instructions, see the user
guide.
*PCIe slot 3 is connected to the southbridge, and runs at Gen2 signaling rate.
Notes:
"Primary" denotes the riser cage is installed in the primary riser connector.
●
"Secondary" denotes the riser cage is installed in the secondary riser connector.
●
Slots can generally run at 8 GT/s signaling rate in either PCIe2 or PCIe3 mode, depending on
●
the capability of the installed processor.
Installing the riser cages listed in the table above in either the primary or secondary riser
●
connectors determines the form factor of the PCI cards supported by those riser cages.
To access the redundant ROM, set S1, S5, and S6 to on.
When the system maintenance switch position 6 is set to the On position, the system is prepared to
erase all system configuration settings from both CMOS and NVRAM.
CAUTION:Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly
configure the server or data loss could occur.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in
operating systems, device drivers, and applications. Many crashes freeze a system, and the only
available action for administrators is to cycle the system power. Resetting the system erases any
information that could support problem analysis, but the NMI feature preserves that information by
performing a memory dump before a hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use
the iLO Virtual NMI feature.
For more information, see the white paper on the HP website (http://h20000.www2.hp.com/bc/docs/
support/SupportManual/c00797875/c00797875.pdf).
DIMM slot locations
DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes
use the letter assignments for population guidelines.
12Chapter 2 Component identification
SAS and SATA device numbers
Hot-plug drive LED definitions
ItemLEDStatusDefinition
1LocateSolid blueThe drive is being identified by a host application.
Flashing blueThe drive carrier firmware is being updated or
requires an update.
2Activity ringRotating greenDrive activity
OffNo drive activity
3Do not removeSolid whiteDo not remove the drive. Removing the drive causes
one or more of the logical drives to fail.
OffRemoving the drive does not cause a logical drive to
fail.
4Drive statusSolid greenThe drive is a member of one or more logical drives.
Flashing greenThe drive is rebuilding or performing a RAID
migration, strip size migration, capacity expansion, or
logical drive extension, or is erasing.
Flashing amber/greenThe drive is a member of one or more logical drives
and predicts the drive will fail.
Flashing amberThe drive is not configured and predicts the drive will
fail.
Solid amberThe drive has failed.
OffThe drive is not configured by a RAID controller.
SAS and SATA device numbers13
PCI riser cage LED
CAUTION:To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI riser cage.
Status
On = AC power is connected.
Off = AC power is disconnected.
14Chapter 2 Component identification
FBWC module LEDs (P420)
The FBWC module has three single-color LEDs (one amber and two green). The LEDs are duplicated
on the reverse side of the cache module to facilitate status viewing.
1 – Amber2 - Green3 - GreenInterpretation
OffOffOffThe cache module is not
OffFlashing 0.5 HzFlashing 0.5 HzThe cache microcontroller is
powered.
executing from within its boot
loader and receiving new
flash code from the host
controller.
OffFlashing 1 HzFlashing 1 HzThe cache module is
powering up, and the
capacitor pack is charging.
OffOffFlashing 1 HzThe cache module is idle,
and the capacitor pack is
charging.
OffOffOnThe cache module is idle,
and the capacitor pack is
charged.
OffOnOnThe cache module is idle, the
capacitor pack is charged,
and the cache contains data
that has not yet been written
to the drives.
OffFlashing 1 HzOffA backup is in progress.
OffOnOffThe current backup is
complete with no errors.
Flashing 1 HzFlashing 1 HzOffThe current backup failed,
and data has been lost.
Flashing 1 HzFlashing 1 HzOnA power error occurred
during the previous or
current boot. Data may be
corrupt.
FBWC module LEDs (P420)15
1 – Amber2 - Green3 - GreenInterpretation
Flashing 1 HzOnOffAn overtemperature
Flashing 2 HzFlashing 2 HzOffThe capacitor pack is not
Flashing 2 HzFlashing 2 HzOnThe capacitor has been
OnOnOffThe current backup is
OnOnOnThe cache module
Hot-plug fans
CAUTION:To avoid damage to server components, fan blanks must be installed in fan bays 1 and
2 in a single-processor configuration.
condition exists.
attached.
charging for 10 minutes, but
has not reached sufficient
charge to perform a full
backup.
complete, but power
fluctuations occurred during
the backup.
microcontroller has failed.
The only two valid fan configurations are listed in the following table.
ConfigurationFan bay 1Fan bay 2Fan bay 3Fan bay 4Fan bay 5Fan bay 6
1 processorFan blankFan blankFanFanFanFan
2 processorsFanFanFanFanFanFan
For a single-processor configuration, four fans and two blanks are required in specific fan bays for
redundancy. A fan failure or missing fan causes a loss of redundancy. A second fan failure or missing
fan causes an orderly shutdown of the server.
16Chapter 2 Component identification
Installing more than the required number of fans in a single-processor configuration is not a
supported configuration.
For a dual-processor configuration, six fans are required for redundancy. A fan failure or missing fan
causes a loss of redundancy. A second fan failure or missing fan causes an orderly shutdown of the
server.
The server supports variable fan speeds. The fans operate at minimum speed until a temperature
change requires a fan speed increase to cool the server. The server shuts down during the following
temperature-related scenarios:
At POST and in the OS, HP iLO performs an orderly shutdown if a cautionary temperature level
●
is detected. If the server hardware detects a critical temperature level before an orderly
shutdown occurs, the server performs an immediate shutdown.
When the Thermal Shutdown feature is disabled in RBSU, HP iLO does not perform an orderly
●
shutdown when a cautionary temperature level is detected. Disabling this feature does not
disable the server hardware from performing an immediate shutdown when a critical
temperature level is detected.
CAUTION:A thermal event can damage server components when the Thermal Shutdown
feature is disabled in RBSU.
Hot-plug fans17
3Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
IMPORTANT:When the server is in standby mode, auxiliary power is still being provided to the
system.
To power down the server, use one of the following methods:
Press and release the Power On/Standby button.
●
This method initiates a controlled shutdown of applications and the OS before the server enters
standby mode.
Press and hold the Power On/Standby button for more than 4 seconds to force the server to
●
enter standby mode.
This method forces the server to enter standby mode without properly exiting applications and
the OS. If an application stops responding, you can use this method to force a shutdown.
Use a virtual power button selection through HP iLO.
●
This method initiates a controlled remote shutdown of applications and the OS before the server
enters standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is
amber.
18Chapter 3 Operations
Extend the server from the rack
1
.Pull down the quick release levers on each side of the server.
2
.Extend the server from the rack.
WARNING!To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.
3
.After performing the installation or maintenance procedure, slide the server back into the rack,
and then press the server firmly into the rack to secure it in place.
WARNING!To reduce the risk of personal injury, be careful when pressing the server rail-
release latches and sliding the server into the rack. The sliding rails could pinch your fingers.
Extend the server from the rack19
Remove the access panel
WARNING!To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION:Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to
thermal damage.
To remove the component:
1.Power down the server on page 18.
2.Extend the server from the rack on page 19.
3
.Open or unlock the locking latch, slide the access panel to the rear of the chassis, and remove
the access panel.
Install the access panel
1
.Place the access panel on top of the server with the hood latch open. Allow the panel to extend
past the rear of the server approximately 1.25 cm (0.5 in).
2
.Push down on the hood latch. The access panel slides to a closed position.
3.Tighten the security screw on the hood latch.
20Chapter 3 Operations
Access the product rear panel
Opening the cable management arm
To access the server rear panel:
1.Release the cable management arm.
2
.Open the cable management arm. Note that the cable management arm can be right-mounted
or left-mounted.
Access the product rear panel21
Remove the hot-plug fan cage
To remove the component:
1.Power down the server on page 18.
2
.Remove all power:
a.Disconnect each power cord from the power source.
b
.Disconnect each power cord from the server.
3
.Extend (
4.Remove the access panel on page 20
5.Remove the air baffle on page 28.
6
.Remove the fan cage.
Extend the server from the rack on page 19) or remove the server from the rack.
CAUTION:Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to
thermal damage.
IMPORTANT:For optimum cooling, install fans in all primary fan locations. For more information,
refer to the fan locations table (Hot-plug fans on page 16).
To replace the component, reverse the removal procedure.
22Chapter 3 Operations
Remove the hot-plug fan
To remove the component:
1
.Extend or remove the server from the rack (
2.Remove the access panel on page 20.
3
.Remove the fan.
Extend the server from the rack on page 19).
CAUTION:Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to
thermal damage.
IMPORTANT:For optimum cooling, install fans in all primary fan locations. For more information,
refer to the fan locations table (Hot-plug fans on page 16).
To replace the component, reverse the removal procedure.
Remove the hot-plug fan23
Remove the full-length expansion board
WARNING!To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby button
does not completely shut off system power. Portions of the power supply and some internal circuitry
remain active until AC power is removed.
To remove the component:
1.Power down the server on page 18
2
.Remove all power:
a
.Disconnect each power cord from the power source.
b
.Disconnect each power cord from the server.
3
.Extend (
4.Remove the access panel on page 20
5
.Disconnect any external cables that are connected to the expansion board.
6
.Disconnect any internal cables that are connected to the expansion board.
7
.Release the full-length expansion board retainer, and then remove the PCIe riser cage.
Extend the server from the rack on page 19) or remove the server from the rack.
8
.Remove the full-length expansion board.
To replace the component, reverse the removal procedure.
24Chapter 3 Operations
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