HP ProLiant DL380 G7 Server
e components and
Part Number: 594659-005
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardwar
software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
February 2011
Edition: 5
© Copyright 2010, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Intel and Xeon are trademarks or registered trademarks of Intel Corporation in the U.S. and other countries.
Contents
Customer self repair ...................................................................................................................... 6
Parts only warranty service ......................................................................................................................... 6
Illustrated parts catalog ............................................................................................................... 17
Mechanical components ........................................................................................................................... 17
System components ................................................................................................................................. 20
Removal and replacement procedures ........................................................................................... 26
Required tools ......................................................................................................................................... 26
Preparation procedures ............................................................................................................................ 26
Power down the server ................................................................................................................... 26
Extend the server from the rack ........................................................................................................ 27
Remove the server from the rack ...................................................................................................... 28
Access the product rear panel ......................................................................................................... 28
Safety considerations ............................................................................................................................... 30
Preventing electrostatic discharge .................................................................................................... 30
Server warnings and cautions ......................................................................................................... 30
HP Trusted Platform Module ...................................................................................................................... 31
Access panel .......................................................................................................................................... 31
Air baffle ............................................................................................................................................... 32
Full-length expansion board shipping bracket .............................................................................................. 32
PCI riser cage ......................................................................................................................................... 33
SAS hard drive blank ............................................................................................................................... 34
Hot-plug SAS hard drive ........................................................................................................................... 34
Power supply blank ................................................................................................................................. 35
Hot-plug power supply ............................................................................................................................. 36
Optical drive .......................................................................................................................................... 37
Optical drive cage .................................................................................................................................. 38
Power supply backplane .......................................................................................................................... 39
Hot-plug fan ........................................................................................................................................... 40
SFF hard drive backplane ......................................................................................................................... 41
SFF hard drive cage ................................................................................................................................ 42
LFF hard drive backplane ......................................................................................................................... 43
LFF hard drive cage ................................................................................................................................. 44
Systems Insight Display ............................................................................................................................ 45
Front left bezel ........................................................................................................................................ 46
Front right bezel ...................................................................................................................................... 46
Fan cage ................................................................................................................................................ 47
Expansion slot covers ............................................................................................................................... 48
Battery-backed write cache procedures ...................................................................................................... 50
Removing the cache module ........................................................................................................... 50
Removing the battery pack .............................................................................................................. 51
Recovering data from the battery-backed write cache ......................................................................... 52
Flash-backed write cache procedures ......................................................................................................... 53
Flash-backed write cache module .................................................................................................... 53
Flash-backed write cache capacitor pack .......................................................................................... 54
Expansion slot covers ............................................................................................................................... 55
Contents 3
Expansion boards ................................................................................................................................... 57
Half-length expansion board ........................................................................................................... 57
Full-length expansion board ............................................................................................................ 58
Heatsink ................................................................................................................................................. 59
Power supply cage assembly .................................................................................................................... 61
Processor ............................................................................................................................................... 62
DIMMs ................................................................................................................................................... 70
Battery replacement ................................................................................................................................. 71
System maintenance switch....................................................................................................................... 72
System board ......................................................................................................................................... 73
Cabling ..................................................................................................................................... 82
SAS hard drive cabling ............................................................................................................................ 82
Optical drive cabling ............................................................................................................................... 82
BBWC battery cabling ............................................................................................................................. 83
FBWC capacitor pack cabling .................................................................................................................. 83
Diagnostic tools .......................................................................................................................... 84
Troubleshooting resources ........................................................................................................................ 84
HP Insight Diagnostics .............................................................................................................................. 84
HP Insight Diagnostics survey functionality .................................................................................................. 84
Integrated Management Log ..................................................................................................................... 85
HP Insight Remote Support software ........................................................................................................... 85
USB support ........................................................................................................................................... 86
Component identification ............................................................................................................. 87
Front panel components ........................................................................................................................... 87
Front panel LEDs and buttons .................................................................................................................... 88
Systems Insight Display LEDs ..................................................................................................................... 89
Systems Insight Display LED combinations ................................................................................................... 90
Rear panel components ............................................................................................................................ 91
Rear panel LEDs and buttons ..................................................................................................................... 92
Non-hot-plug PCI riser board slot definitions ................................................................................................ 92
System board ......................................................................................................................................... 94
System board components .............................................................................................................. 94
System maintenance switch ............................................................................................................. 95
NMI functionality ........................................................................................................................... 95
DIMM slot locations ....................................................................................................................... 96
DIMM identification ....................................................................................................................... 97
SAS and SATA device numbers ................................................................................................................. 98
SAS and SATA hard drive LEDs ....................................................................................................... 99
SAS and SATA hard drive LED combinations..................................................................................... 99
PCI riser cage LEDs ................................................................................................................................ 100
Battery pack LEDs .................................................................................................................................. 101
FBWC module LEDs ............................................................................................................................... 102
Hot-plug fans ........................................................................................................................................ 103
Specifications ........................................................................................................................... 105
Environmental specifications ................................................................................................................... 105
Mechanical specifications ...................................................................................................................... 105
Power supply specifications .................................................................................................................... 105
Hot-plug power supply calculations .......................................................................................................... 107
Acronyms and abbreviations ...................................................................................................... 108
Contents 4
Index ....................................................................................................................................... 110
Contents 5
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Customer self repair 6
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