HP ProLiant DL/ML370 G6 Server
trained in recognizing
Part Number: 513481-007
Maintenance and Service Guide
Abstract
This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and
hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
October 2012
Edition: 7
© Copyright 2009, 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
Bluetooth® is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.
Intel® and Xeon® are trademarks of Intel Corporation in the United States and other countries.
Contents
Customer self repair ...................................................................................................................... 6
Parts only warranty service ......................................................................................................................... 6
Illustrated parts catalog ............................................................................................................... 16
Mechanical components ........................................................................................................................... 16
System components ................................................................................................................................. 19
Removal and replacement procedures ........................................................................................... 25
Required tools ......................................................................................................................................... 25
Safety considerations ............................................................................................................................... 25
Preventing electrostatic discharge .................................................................................................... 25
Symbols on equipment ................................................................................................................... 25
Rack warnings .............................................................................................................................. 26
Preparation procedures ............................................................................................................................ 26
Power down the server ................................................................................................................... 27
Remove the server from the rack ...................................................................................................... 27
Extend the server from the rack ........................................................................................................ 28
Access the product rear panel ......................................................................................................... 29
Tower bezel ........................................................................................................................................... 30
Access panel .......................................................................................................................................... 31
Fan 5 .................................................................................................................................................... 31
Cache module ........................................................................................................................................ 32
BBWC battery pack or FBWC capacitor pack ............................................................................................. 33
Air baffle ............................................................................................................................................... 34
Fan cage ................................................................................................................................................ 35
Fan blank ............................................................................................................................................... 36
Fans 1-4 ................................................................................................................................................. 37
Tower side panels ................................................................................................................................... 38
Feet ....................................................................................................................................................... 40
SAS hard drive blank ............................................................................................................................... 41
SAS/SATA hard drive .............................................................................................................................. 41
Media bay blank .................................................................................................................................... 42
DVD-ROM drive ...................................................................................................................................... 42
Slimline optical drive ............................................................................................................................... 43
Hard drive cage blank ............................................................................................................................. 44
Hard drive cages and backplanes ............................................................................................................. 45
Two-bay LFF drive cage .................................................................................................................. 45
Six-bay LFF backplane .................................................................................................................... 47
Eight-bay SFF drive cage backplane (bay 1) ..................................................................................... 48
Eight-bay SFF drive cage backplane (bay 2) ..................................................................................... 49
Eight-bay SFF drive cage backplane (bay 3) ..................................................................................... 51
Power supply .......................................................................................................................................... 52
Heatsink ................................................................................................................................................. 53
Processor ............................................................................................................................................... 55
DIMMs ................................................................................................................................................... 61
PCIe expansion board ............................................................................................................................. 62
HP NC375i adapter ................................................................................................................................ 63
Contents 3
HP NC524SFP Dual Port 10GbE Module ................................................................................................... 65
Systems Insight Display ............................................................................................................................ 66
Systems Insight Display cables .................................................................................................................. 67
I/O bezel ............................................................................................................................................... 68
I/O bezel cables ..................................................................................................................................... 68
Battery ................................................................................................................................................... 69
HP Trusted Platform Module ...................................................................................................................... 70
System board ......................................................................................................................................... 70
Power supply backplane .......................................................................................................................... 78
Diagnostic tools .......................................................................................................................... 80
Troubleshooting resources ........................................................................................................................ 80
HP Insight Diagnostics .............................................................................................................................. 80
HP Insight Diagnostics survey functionality .................................................................................................. 80
Integrated Management Log ..................................................................................................................... 81
HP Insight Remote Support software ........................................................................................................... 81
USB support ........................................................................................................................................... 82
Component identification ............................................................................................................. 83
Front panel components ........................................................................................................................... 83
Front panel LEDs and buttons .................................................................................................................... 84
Systems Insight Display LEDs ..................................................................................................................... 85
Systems Insight Display LED combinations ................................................................................................... 85
Rear panel components ............................................................................................................................ 87
Rear panel LEDs ...................................................................................................................................... 88
System board components ........................................................................................................................ 89
DIMM slots ................................................................................................................................... 90
DIMM identification ....................................................................................................................... 90
System maintenance switch ............................................................................................................. 91
NMI functionality ........................................................................................................................... 92
SAS and SATA device numbers ................................................................................................................. 92
SAS and SATA hard drive LEDs ................................................................................................................. 94
SAS and SATA hard drive LED combinations .............................................................................................. 94
Fans ...................................................................................................................................................... 95
Battery pack LEDs .................................................................................................................................... 96
FBWC module LEDs ................................................................................................................................. 97
Power supply backplane connectors .......................................................................................................... 98
Drive cage jumper location and configuration settings .................................................................................. 98
Cabling ................................................................................................................................... 100
Storage device cabling guidelines ........................................................................................................... 100
Data cabling ........................................................................................................................................ 100
Server data cabling ..................................................................................................................... 100
SAS hard drive cabling ................................................................................................................ 101
SAS expander cabling ................................................................................................................. 105
Media device data cabling ........................................................................................................... 106
Power cabling....................................................................................................................................... 108
Server power cabling (basic configuration) ..................................................................................... 108
Server power cabling (maximum configuration) ............................................................................... 109
Hard drive cage power cabling .................................................................................................... 110
Front panel cabling ............................................................................................................................... 111
BBWC battery pack and FBWC capacitor pack cabling ............................................................................. 112
Specifications ........................................................................................................................... 113
Environmental specifications ................................................................................................................... 113
Contents 4
Server specifications .............................................................................................................................. 113
Power supply specifications .................................................................................................................... 113
Acronyms and abbreviations ...................................................................................................... 116
Documentation feedback ........................................................................................................... 118
Index ....................................................................................................................................... 119
Contents 5
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Customer self repair 6
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