HP Designjet 10000s service manual part 1

For HP Internal Use Only

©Copyright Hewlett-Packard Company 2006

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

First Edition, September 2006

Second Edition, March 2007

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

WARNING

The procedures described in this manual are to be performed by HP-qualified service personnel only.

Electrical Shock Hazard

Serious shock hazard leading to death or injury may result if you do not take the following precautions:

- Ensure that the ac power outlet (mains) has a protective earth (ground) terminal.

- Disconnect the Printer from the power source prior to performing any maintenance.

- Prevent water or any other liquids from running onto electrical components or circuits, or through openings in the enclosure.

Electrostatic Discharge

Refer to the beginning of Chapter 4of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge.

WARNING

The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met.

CAUTION

The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met.

Content Management Department, Large Format Printing division, Hewlett-Packard Espanola, S.A. Avda. Graells, 501 08190 Sant Cugat del Valles Spain

Safety Symbols

General definitions of safety symbols are given immediately after the table of contents.

Using this Manual

Purpose

This Service Manual contains information necessary to test, calibrate and service:

 HP Designjet 10000s Series Printers (Model Q6693A).

For information about using these printers, refer to the corresponding User Guide.

Readership

The procedures described in this Service Manual are to be performed by HP Certified service personnel only.

Part Numbers

Part Numbers for Printer options, accessories and service parts are located in Chapter 7.

Conventions

A small arrow ⇒ is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting.

Safety Precautions

The following Warnings and Cautions are presented in this Service Manual and must be observed.

Follow the instructions marked with these symbols.

Failure to follow the guidelines marked with this symbol could result in severe personal injury or death.

Failure to follow the guidelines marked with this symbol could result in minor personal injury or product and/or peripheral damage.

HP Designjet 10000s Series Printers Service Manual

Inks used in the printer and liquids in the HP Cleaning and Maintenance kits contain an organic solvent (ethylene glycol monobutyl ether acetate, CAS No. 112-07-2). Observe all local, state, and federal regulations related to the handling, use, storage, and disposal of organic solvents.

Avoid contact between ink and skin, eyes, and clothing.

 Immediately wash skin with soapy water.  Remove clothing soaked with ink from contact with skin.  Use an approved eye wash station if ink is splashed into

eyes and consult a doctor if necessary.

 If an approved eye wash station is unavailable, flush

eyes with cold water and consult a doctor if necessary.

Be sure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire, and susceptibility to electromagnetic interference.

Ink and fluids used in the Cleaning and Maintenance Kits are combustible. Do not use or store within 8 meters (25 feet) of open flames, sparks, or other sources of ignition.

Switch power OFF, remove the power cords from the electric outlets and allow the printer to cool before attempting to remove any panels or covers. The printer contains high voltage and hot components. Removal of panels or covers may result in exposure to electric shock and burns.

Do not allow metal or liquids (except those used in HP Cleaning and Maintenance Kits) to touch the internal parts of the printer. Doing so may cause fire, electric shock, or other serious hazards.

When shutting down the entire system, always turn OFF the printer switch as well as the heater switch (breaker).

Use only an HP Waste Ink Bottle. The bottle must be installed according to instructions or waste ink may overflow.

An HP Waste Ink Bottle must always be installed before turning the printer ON. Automatic and manual service cycles produce waste ink that must be contained in an HP Waste Ink Bottle.

Always use both hands to remove and carry an HP Waste Ink Bottle.

Keep the HP Waste Ink Bottle upright. Do not place on tables or shelves where it could fall.

HP Designjet 10000s Series Printers Service Manual

Waste ink is combustible. Keep an HP Waste Ink Bottle containing waste ink away from open flames, sparks, or other sources of ignition.

Never store waste ink in a glass container.

Never pour waste ink into a container filled with other chemicals.

The HP Waste Ink Bottle contains organic solvents and must be disposed of in compliance with all local, state, and federal regulations.

Always securely replace the cap on a full or partially-full the HP Waste Ink Bottle after removing it from the printer to prevent ink spills.

HP Designjet 10000s Series Printers Service Manual

Treat any media, paper, used cleaning and maintenance supplies, and wipes soaked with ink as combustible materials. Handle and dispose of properly.

Do not clean the printer with benzene or paint thinner. This may damage the paint.

Wipe the printer clean with a soft cloth. A cloth moistened with a neutral detergent may be used. Do not allow liquid to enter the printer. This may create risk of fire and electrical shock and cause a malfunction.

Never touch the printhead nozzles. They can be easily damaged or clogged.

Do not touch heater surfaces in the paper path. This may cause burns. Take care when touching printer components near the heaters.

HP Ink Cartridges must be installed before the “Install By” printed on the cartridge. Use of the Ink Cartridge 3 months beyond the “Install By” date may cause deterioration in print quality or a printer malfunction.

Do not separate the cap from a new HP Waste Ink Bottle. The cap is needed to properly seal the HP Waste Ink Bottle for disposal.

The level in the HP Waste Ink Bottle should be checked by visual inspection to prevent overflow. If the waste ink level is above the indication line, the bottle must be replaced with an empty HP Waste Ink Bottle.

The use of safety glasses and gloves is recommended when performing cleaning and maintenance operations.

HP Designjet 10000s Series Printers Service Manual

Table of Contents

Table of Contents 1

Troubleshooting 1-1

System Error Codes 2-1

Head Adjustment 3-1

Maintenance Mode 4-1

Adjustments and Calibrations 5-1

Print Quality 6-1

Parts and Diagrams 7-1

Removal and Installation 8-1

Preventive Maintenance 9-1

HP Designjet 10000s Series Printers Service Manual

Troubleshooting 1

Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations or Adjustments 1-3 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 Cover Sensors are not Working 1-3 The File Sent is Not Processed Immediately 1-3 Troubleshooting Media Jam Messages 1-4 Media Jams Occur Frequently 1-5 Print Speed is Very Slow 1-5 No Ink Message when there is Enough Ink 1-5 Abnormal Sound Coming from the Printer 1-5 Front Panel is Not Working 1-5 Heater Panel is Not Working 1-5 Solving Heater Problems 1-6

"Power ON Heater Power Switch" appears on Heater Panel 1-6 Heater Does NOT become Hot 1-6 Abnormal Temperature is Displayed 1-6 The Heater Temperature Becomes Extremely High 1-6 "Initializing" Continuously Appears on the Heater Panel 1-6

"Power Save Mode" Continuously Appears on the Heater Panel 1-7 Special Power On Procedure 1-7 Problems with Media End/Slack and TUR Sensors 1-7 Both NVRAM and Main PCA are Replaced Together 1-8 Solving Media Skew and Differential Banding Problems 1-10 Improving Image Quality when Frequently Printing Long Prints 1-22

HP Designjet 10000s Series Printer Service Manual

1-1

Troubleshooting

Guide to Troubleshooting the Printer

Introduction

This chapter will guide you through the relevant steps to take when troubleshooting the Printer.

Troubleshooting System Error Codes

Chapter 2 - System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.

If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready:



Model and Serial Number of the printer.



Which firmware revision the printer is using.



The complete error number.



The System and History Prints

 Which software application the customer is using (name, version, etc.).

Whenever an Error Message is displayed, you should try to switch the Printer Off and then On again to see if the error disappears. If the error disappears, there is no need to troubleshoot the Printer any further.

Performing a Service Test on a Failed Assembly

If possible, always perform a Service Test on the component/assembly that you are about to replace, just to make sure that is the actual component/ assembly that has failed.

If the test on that component/assembly passes, you should NOT replace it.

For information on the Service Tests and how to use them see Chapter 4 - Maintenance Mode.

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HP Designjet 10000s Series Printer Service Manual

Troubleshooting

Performing the Necessary Service Calibrations or Adjustments

Is the printer calibrated or adjusted correctly after replacing a component? For information on the Service Calibrations and Adjustments and how to use them, see Chapter 5 - Adjustments and Calibrations.

Remember that certain Calibrations or Adjustments are required even if an Assembly has been disassembled to gain access to another Assembly or Component.

Solving Print Quality Problems

Whenever a Print Quality problem appears, it is advisable to print the Test Print to help diagnose the problem. The Test Print will help you differentiate between possible Printhead errors or mechanical problems. For information on solving Print Quality problems see Chapter 6 - Print Quality.

The Printer does not Power ON

1 Check that the power cord is connected correctly to the Printer and to the

Power Socket.

2 Check that the Power Switch on the BACK of the Printer is in the ON

position.

3 Replace the Power Supply Unit

⇒ Page 8-45.

Cover Sensors are not Working

1 Perform the Sensors Test ⇒ Page 4-57.

2 Check if the cable for the faulty sensor is not damaged and is connected

correctly.

3 Replace the faulty Sensor.

The File Sent is Not Processed Immediately

1 Check that the USB Cable is connected correctly to the Computer and the

Printer and that it is NOT damaged.

2 Check that the Data LED on the Front Panel is flashing. If it is flashing and

nothing is printed, then maybe the file sent is corrupted or too big.

3 Make sure that the Printer is in the Online state when the file is sent. The file

will be rejected if the file is sent when the Printer is in the Offline state.

HP Designjet 10000s Series Printer Service Manual

1-3

Troubleshooting

Troubleshooting Media Jam Messages

There are three different messages that appear on the Front Panel if a media Jam occurs in the Printer:

 Warning (0) Clear Media Jam.  Warning (1) Clear Media Jam.  Warning (2) Clear Media Jam.

Warning (0) Clear Media Jam

Over-current has been detected in the use of the Paper-Axis Motor. Try the following:

1 Open the Rear Cover and check for any visible obstacles in the paper path.

If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2 Check the Tension Bar to make sure that it is not applying too much weight

on the Media (check the User’s Guide for information on the correct usage of the Tension Bars).

3 If sticky media is being used, then either use different media or use it with

the Liner.

4 Clean the Drive Roller and make sure that there is no paper dust or other dirt

trapped around the Drive Roller.

Check the tension of the Paper-Axis Belt and adjust it if necessary ⇒ Page 5-

14.

6 If this problem continues, replace the Paper-Axis Motor ⇒ Page 8-68.

Warning (1) Clear Media Jam

Over-current has been detected in the use of the Scan-Axis Motor. Try the following:

1 Open the Rear Cover and check for any visible obstacles in the paper path.

If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2 Check the Ink Supply Tubes Rail to make sure that it is correctly positioned (if

not correctly positioned, it could cause extra friction on the Carriage).

3 Check the tension of the Carriage Belt and adjust it if necessary.

4 Check the Encoder Strip to make sure that it is not dirty or damaged.

5 Check the Slider Rod to make sure that it not dirty.

Check the tension of the Scan-Axis Belt and adjust it if necessary ⇒ Page 5-

12.

7 If this problem continues, replace the Scan-Axis Motor ⇒ Page 8-72.

Warning (2) Clear Media Jam

This problem could be caused by a firmware error. Try the following:

1-4

Switch the Printer OFF and ON again and check if the message still appears

HP Designjet 10000s Series Printer Service Manual

Troubleshooting

Media Jams Occur Frequently

1 Make sure that the paper type setting matches the type of paper loaded into

the Printer.

2 Open the Rear Cover and check for any visible obstacles in the paper path.

If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

3 Make sure that the Vacuum Fans are working correctly.

Print Speed is Very Slow

1 Make sure that the Printer is being used at temperatures of 20oC or higher

otherwise the Highlight mode is activated which will reduce the print speed by up to 15%.

Print Stops After Each Pass

1 M

ake sure that the host PC and the Printer are correctly connected with a USB

2.0 Cable.

No Ink Message when there is Enough Ink

1 Make sure that the Ink Cartridge is installed correctly.

2 Check that the connector in the Ink Cartridge is NOT damaged.

3 Make sure that the Ink Cartridge Sensors are working correctly. Perform the

Ink Sensor Test

⇒ Page 4-58.

Abnormal Sound Coming from the Printer

1 One of the Motors in the Printer might be defective. Check that the Motors

are working correctly ⇒ Page 4-78.

2 Check that there are no foreign or loose objects inside the Printer.

3 Check the Carriage Base to make sure it is correctly installed.

Front Panel is Not Working

1 Make sure that the Front Panel Cable is connected correctly to the Front

Panel and to the Main PCA.

2 Make sure that the Front Panel Cable is NOT damaged.

3 Replace the Front Panel

⇒ Page 8-25.

Heater Panel is Not Working

1 Make sure that ALL Heater Panel Cables are connected correctly to the

Heater Panel.

2 Make sure that the Heater Panel Cables are NOT damaged.

3 Replace the Heater Panel

HP Designjet 10000s Series Printer Service Manual

⇒ Page 8-27.

1-5

Troubleshooting

Solving Heater Problems

"Power ON Heater Power Switch" appears on Heater Panel

1 Check that the Heater Power Cable is connected and that the heater Power

Switch is switched On.

2 Replace the Heater Relay Assembly

3 Replace the Heater Panel

Heater Does NOT become Hot

1 Try performing the Heater Test ⇒ Page 4-96. If the Heater does not work

during the test, try the following:

⇒ Page 8-27.

⇒ Page 8-52.

 Make sure that the Cable between the Heater Panel and the Heater Relay

Assembly is connected correctly and NOT damaged.

 Make sure that the Heaters are connected correctly to the power voltage

alternation switch.

 Replace the Heater Relay Assembly ⇒ Page 8-52.  Replace the Heater Panel ⇒ Page 8-27.

2 If the Heater does work during the Heater test, try the following:

 Make sure that ALL Heater Panel Cables are connected correctly to the

Heater Panel.

 Make sure that the Heater Panel Cables are NOT damaged.  Replace the Heater Panel ⇒ Page 8-27.  Replace the Main PCA ⇒ Page 8-36.

Abnormal Temperature is Displayed

1 Make sure that the Heater that is experiencing the abnormal temperature is

installed correctly. Check that the Heater Cable is connected correctly.

2 Replace the Heater Panel

3 Replace the Heater that is experiencing the abnormal temperature.

The Heater Temperature Becomes Extremely High

1 Make sure that the Heater that is experiencing the high temperature is

installed correctly. Check that the Heater Cable is connected correctly.

2 Replace the Heater Panel

3 Replace the Heater Relay Assembly

"Initializing" Continuously Appears on the Heater Panel

1 Make sure that the Cable between the Heater Panel and the Main PCA is

connected correctly and NOT damaged.

2 Replace the Heater Panel

3 Replace the Main PCA

⇒ Page 8-27.

⇒ Page 8-52.

⇒ Page 8-27.

⇒ Page 8-36.

1-6

HP Designjet 10000s Series Printer Service Manual

Troubleshooting

"Power Save Mode" Continuously Appears on the Heater Panel

1 Make sure that the Cable between the Heater Panel and the Power Supply

Unit is connected correctly and NOT damaged.

2 Replace the Heater Panel

3 Replace the Power Supply Unit

4 Replace the Main PCA

⇒ Page 8-27.

⇒ Page 8-45.

⇒ Page 8-36.

Special Power On Procedure

When turning On the Printer, the Printer will follow the internal initialization process, turning on the different systems and making the necessary system checks. In order to troubleshoot the Printer the following Power On options are available:

1 Press the Cancel key and Power On button - This will allow you to skip the

system check of the Printer.

2 Press the Cancel and Shift keys and Power On button - This will allow you

to skip the error recovery check of the Printer. You will be given the option to enter the Maintenance Mode in order to troubleshoot the Printer by entering

a password:

 This option is useful if you want to perform the following:

– Ink purging without installing media. In a normal power On situation,

the Printer cannot function without the media loaded.

– Recovery of a damaged NVRAM. By powering in the special power

On situation, the NVRAM can be recovered by entering the Maintenance Mode and by performing the necessary steps to recover the NVRAM.

W, X, Shift and OK.

MAINTENANCE MODE

PASSWORD?

Problems with Media End/Slack and TUR Sensors

If you see the following behavior when operating the Printer, it could be due to the incorrect installation of the Media End/Slack and TUR Sensors:

1 On the Media Load side:

 During media loading, when the Printer performs the slack check, the

printer continues to ask you to check the Slack.

 If during media load, the media slack was too high, then at the end of the

media loading process, the Printer will display "End of Media" on the Front Panel.

2 On the TUR side:

 The Take-Up-Reel will not rotate.

In all these situations, you should double check that the Sensors have been installed and connected correctly

HP Designjet 10000s Series Printer Service Manual

⇒ Page 8-220.

1-7

Troubleshooting

Both NVRAM and Main PCA are Replaced Together

When both the NVRAM and the Main PCA are replaced at the same time, mechanical correction value parameters, counters, calibrations, etc. are lost. Whenever possible, this most be prevented by just replacing either the NVRAM or the Main PCA. If for whatever reason, both the NVRAM and the Main PCA are replaced together, you need to perform the following:

1 Make sure that the NVRAM and the Main PCA have been installed correctly.

Press the

3 Enter into the Maintenance Mode ⇒ Page 4-7.

Cancel

key and Power On button in order to skip the system check.

4 Press

the

Shift

key once and then

the W key to enter in to the Setup menu.

In the Setup submenu, scroll to "NVRAM Init" and press th

# NVRAM INIT

e OK

key.

6 You will need to confirm that you want to initialize the NVRAM by pressing

the OK key.

# NVRAM INIT

OK?

7 In the Setup submenu, scroll to "Language" and press the OK key.

# LANGUAGE

> ENGLISH

In the Language submenu, select "English" or "Japanese" and press the OK key.

# LANGUAGE

ENGLISH

9 Power Off the Printer.

10 Press the Cancel and Shift keys and Power On button in order to skip the

error recovery check of the Printer.

11 Perform the Line Sensor Test (⇒ Page 4-57) to register the platen’s maximum

value read by the Line Sensor to the NVRAM automatically.

1-8

12 Power Off the Printer, wait a few seconds and power On the Printer again.

13 You will need to check, and if necessary perform the following:

 Wiping Position Calibration ⇒ Page 5-58.  Capping Position Calibration (the Cap Position Value must not be set to

0.0 mm in order for the Capping to work correctly) ⇒ Page 5-60.

 Printhead Voltage ⇒ Page 4-23.  Printhead Row Value ⇒ Page 4-20.  Printhead to Printhead Value ⇒ Page 4-21.  Bidirection Definitions ⇒ Page 4-22.

HP Designjet 10000s Series Printer Service Manual

Troubleshooting

 Media Advance Print ⇒ Page 4-11.  Side Margin Position Calibration ⇒ Page 5-62.  Top Margin Position Calibration ⇒ Page 5-64.

14 In the Printhead Maintenance submenu, scroll to "Ink Charge Done" and

press the OK key.

# INK CHARGE DONE

> NO

15 In the Ink Charge Done submenu, select "Yes" to indicate that ink charge

has been completed and then press the OK key.

# INK CHARGE DONE

YES

16 In the Setup submenu, scroll to "Save Calibs" and press the OK key.

# SAVE CALIBS

17 You will need to confirm that you want to save the NVRAM Calibrations by

pressing the OK key.

# SAVE CALIBS

OK?

18 In the Setup submenu, scroll to "Save NVRAM" and press the OK key.

# SAVE NVRAM

19 You will need to confirm that you want to save the NVRAM contents by

pressing the OK key.

# SAVE NVRAM

OK?

20 Power Off the Printer, wait a few seconds and power On the Printer again.

HP Designjet 10000s Series Printer Service Manual

1-9

Troubleshooting

Solving Media Skew and Differential Banding Problems

The following information is not intended to be an exhaustive description of the media loading process, but a list of the critical parts of the loading process in order to avoid the following problems:

 Media skew: when the media shifts from right to left or vice versa. This is

mainly visible when the vertical section of the media on the input side is ‘bending and flexing’, or when the media rolls incorrectly onto the TakeUp Reel.

 Differential banding: when the banding is different from the right side to

the left side through the carriage movement.

1 Ensure that the roll of media is correctly loaded onto the Take-Up Reel and

the Main Scroller. This can be verified with the customer over the phone.

See the loading-guide table below for recommended settings to assist when printing in the following methods:

 Single-sided printing  Dual-sided printing

– Front side – Back side (with liner) – Back side (without liner)

Suggested

media path

Front Panel

mode

Main scroll

Tension Bar

HP does NOT recommend back-side printing without the liner.

 Dual roll printing  Mesh printing

For a more in-depth description of the media-loading process, please refer to the User’s Guide.

Loading-guide Table

Single-

side

MAIN FRONT BACKm BACKm DUAL BACKm

Depends on media (see media table)

Front side

(no liner)

Depends on media (see media table)

Dual-side Dual-roll Mesh

Back side

(without

liner)

Depends on media (see media table)

Back side

(with liner)

Depends on media (see media table)

Use two tension bars (one for each slack)

Depends on media (see media table)

1-10

HP Designjet 10000s Series Printer Service Manual

Loading-guide Table

Troubleshooting

Sub scroll

Take -up

setting

Media

Pressure

Lever

Carriage

height

Extra parts

needed

Vacuum

setting

Single-

Dual-side Dual-roll Mesh

side

Front side

(no liner)

Back side

(without

Back side

(with liner)

liner)

Not used Not used Not used Not used Not used Not used

Used to roll

the media

(optional),

depends on

media (see

media table)

Depends on

media (see

media table)

Low if the

media is

thinner than

0.5mm

None None None

High High High High High High

Used to roll the media (optional), depends on media (see media table)

Depends on media (see media table)

Low if the media is thinner than

0.5mm

Used to roll the media (not recommended)

Depends on media (see media table)

Low if the media is thinner than

0.5mm

Used to roll the liner. Media Width Bar/Small Flanges/2xOrings

Depends on media (see media table)

High

Special edge guard hook, Wiper side edge guard, Cap side edge guard, attachment magnets (3)

Used to roll the media (optional), depends on media (see User’s Guide Chapter 3)

Depends on media (see media table)

Low if the media is thinner than

0.5mm

Flange spacer (2), Flange joint, Media edge guards (2)

Used to roll the liner. Media Width Bar/Small Flanges/2xOrings

Depends on media (see media table)

High

Special edge guard hook, Wiper side edge guard, Cap side edge guard, attachment magnets (3)

Printing method Comments

Single-side None

Dual-side

Dual-roll

Mesh

Front side (no

liner)

Back side (no

liner)

Back side (with

liner)

Two lines at the end of each plot will be printed.

Rotate the image in the RIP before sending it. For alternative dual-side methods, see Chapter 4 of the User’s Guide.

Rotate the image in the RIP by 180 degrees before sending it. Set the DETECT WIDTH setting to NONE. Use the Separator bar. For alternative dual-side methods, see Chapter 4 of the User’s Guide.

The maximum-media roll width is 50". Use identical media rolls (type and width). The wound diameter on each roll must be the same. Only print on the outside of the media rolls. For alternative dual-roll methods, see Chapter 3 of the User’s Guide.

Set the DETECT WIDTH setting to NONE. Use the Separator bar.

HP Designjet 10000s Series Printer Service Manual

1-11

Troubleshooting

Media Table

Media Main scroll Tension

Bar (*)

Banner 1/2 media width

PVC (S/A Vinyl) Shortest (16in)

Textile 1/2 media width

Premium backlit film Shortest (16in)

Canvas 1/2 media width

Universal photo realistic Shortest (16in)

(*) For sticky media, consider the following points:

 Use a longer Tension Bar (up to 90% of the media width).  Make the Tension Bar heavier by adding media. The maximum allowable

Tension Bar weight is 3Kg.

Take-up Setting Media Pressure

Lever

Media Width Bar / Small Flanges / 2xOrings

Tension Bar not used / Big Flanges

1/2 Media Width Bar / Small Flanges / 2xOrings

Tension Bar not used / Big Flanges

Media Width Bar / Small Flanges / 2xOrings

Tension Bar not used / Big Flanges

Down (Normal)

Up (Low)

Down (Normal)

1-12

HP Designjet 10000s Series Printer Service Manual

Troubleshooting

a Ensure that the core of the media is correctly fixed onto the Main Scroller.

To lock the media roll to the main scroller, turn the hand-wheel (1) of the main scroller clockwise until it reaches the stop. This must also be done for the Take-Up Reel if it is used.

Use the Media Positioning Tool shown in the picture below to leave additional space between the media roll and the drive wheel. This will help to position the flange on the TUR side.

b Ensure that the toothed flange spacer (1) is correctly inserted on the left

side of the roll on the Main Scroller (2). This must also be done for the Take-Up Reel if it is used.

If the toothed flange spacer is not inserted correctly, the core of the media will not rotate in a circular motion, but will rotate in an elliptical motion, which will result in media skew.

HP Designjet 10000s Series Printer Service Manual

1-13

Troubleshooting

c Ensure that the locking knob (3) is fully tightened on the flange stopper

(2) to lock it to the flange spacer (1) and the main scroller. This must also be done on the Take-Up Reel if it is used.

2 During the loading process of the media, ensure that the media is correctly

wound into the roll.

a Use the black media advance switch at the front of the printer to feed the

media through the media feeder until it almost reaches the floor. Do not close the Media Lever yet.

1-14

b Use the white rewind switch at the front of the printer to rewind the media

(1) until it is just protruding from the rear cover.

HP Designjet 10000s Series Printer Service Manual

Troubleshooting

c Lower the Media Lever and follow the instruction from the Front Panel.

3 Ensure that the media is tightly rewound onto the roll.

If the media (1) is not correctly rewound onto the roll as explained in step 2b, do not use the roll. The probability of skew will be very high if you choose to continue. You can repeat steps 2a - 2c to get the roll to load straight and parallel with the ends of the cardboard core.

After rewinding the media, verify that the media is correctly rewound onto the Main Scroller. If the edge of the core of the media (1) is not straight, as shown in the picture, this will generate skew.

HP Designjet 10000s Series Printer Service Manual

1-15

Troubleshooting

4 Ensure that the correct length of tension bar is being used in the slack area

of the media.

The tension bar must be half the width of the media. If the tension bar is too big or too small it can create skew. Make sure the tension bar (1) is positioned in the center of the slack area of the media or the media may not feed smoothly.

When using PVC (Vinyl), it is recommended that you use a short tension bar (16”, 40cm).

5 Ensure that the Edge Guards (1) are correctly installed.

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6 When using the Take-Up Reel, ensure that the correct process is being

performed.

a When taping the media onto the Take-Up Reel, take the following points

into consideration:

 Ensure that the media is advanced towards the empty core by using the

feed entry from the Front Panel (the Media Load Lever should be closed. The media must remain fully loaded).

 Ensure that the media is straight.  Ensure that you first tape the middle of the media to the core, and then

tape from the inside, until you reach the outside edges of the media.

 Do not create any additional tension on the media when you are taping.

HP Designjet 10000s Series Printer Service Manual

Troubleshooting

Carefully apply the tape to the media and core.

b Use the Front Panel Feed Menu to feed more media.

c Manually turn the Take-Up Reel a few times. This is not mentioned in the

user's guide, but should be noted. This is done to ensure that no lengths of tape fall off, which could create skew.

d Ensure that the correct flanges are used for the loaded media. For most

media (with the exception of film), the small flanges can be used. Using the big flanges on some media can cause skew. The tension bar (1) should be placed on the tension bar guides (2).

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Troubleshooting

e Use the O-rings (2) to maintain the flanges on the Take-Up Reel.

f When using PVC media (1), taking the following points into

consideration will help to reduce skew:

 Use the large, black Media Tube Flanges on the Take-Up Reel.  Do not put the tension bar on the tension-bar guides.  Use the tension bar without flanges (2) or try removing it to see if it

reduces the skew.

 Adjust the length of the tension bar to approximately half the width of the

media, and then position it in the slack area as shown below.

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When using PVC (Vinyl), it is recommended that you use a short tension bar (16”, 40cm).

7 Use the dryer to dry the media before it is wound onto the Take-Up Reel.

Images printed with a lot of ink take longer to dry and can cause the TakeUp Reel core to stick, putting unwanted tension on the media. Using the dryer will help to keep the printed media from sticking to the core and will help to reduce skew.

8 Verify the position of the Media-Pressure Lever.

Verify the position of the Media-Pressure Lever on the right side of the printer. By default it should be in the lowered position, which adds pressure to the media. However, for certain media, such as textile media, the MediaPressure Lever should be set at the raised position, which reduces pressure

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Troubleshooting

on the media.

The table below shows recommended settings for the Tension Bar, Flanges, and the Media-Pressure Lever for a variety of HP media which have been tested and proven to provide the best image-quality results. Consult the table to choose a setting for a media similar to those listed when using third-party media.

Premium scrim Banner

Universal scrim Banner

Premium self adhesive vinyl

Textile (without backing)

Canvas

Universal photo realistic

Premium Backlit Film

Main scroll

Tension Bar

Half media width

Shortest (16 inches)

Half media width

Shortest (16 inches)

9 Verify the positions of the levelers.

Ensure that the levelers are correctly adjusted and touching the ground. There are 2 levelers per unit: one under the Main Scroller unit and one

TUR Tension

Bar

Media width Bar

Not used Big flanges Down (Normal)

Media width Bar

Not used Big flanges Down (Normal)

Take-up

Flanges

Small flanges 2x O-rings

Media

Pressure Level

Down (Normal)

Up (Low)

Down (Normal)

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Troubleshooting

under the Take-Up Reel.

Leveler

10 Changing the Fan-Vacuum Level might help.

From the Front Panel select Media-Reg, select Vacuum Fan, and then select Low, Middle, or High.

If the previous section does not solve the skewing

To know if the Take-Up Reel is generating skew, try printing without the TakeUp Reel. If there is no skew, focus must be placed on how to set-up media on the Take-Up Reel.

If the case can not be solved through the phone call, the following must be performed by an ‘On site customer engineer’.

1 First verify that the customer is correctly following all of the necessary steps

for loading media (refer the customer to the User's Guide and the advice presented in this section).

2 Ensure that the rear heater is correctly installed.

Ensure that the screws that are used to secure the heater to the printer are correctly inserted, and ensure that the heater border is correctly inserted into

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HP Designjet 10000s Series Printer Service Manual

the slot.

Troubleshooting

Incorrect installation

Correct insertion of the heater into the support slot

3 Perform the Media Feed and Take-Up-Reel Unit Adjustment

⇒

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Troubleshooting

Improving Image Quality when Frequently Printing Long Prints

Customers who frequently print long prints (more than 10m/33ft) need to configure some specific printer settings to keep the printheads in good condition and avoid image-quality issues.

Normal Printer Operation

Low-solvent printheads require frequent maintenance and servicing to keep the nozzles from becoming clogged. Therefore, in addition to the customer’s required daily maintenance tasks, the printer performs automatic, periodic servicing between prints.

During the automatic servicing, the printer performs the following services:

 Primes the printheads to unblock any temporarily blocked nozzles.  Wipes the nozzle plate to remove any residual solvent ink that may have

accumulated around the nozzles to reduce the chances of nozzle blockage with additional usage.

 Opens the capping units to remove any ink accumulation inside the caps.

These processes are necessary to ensure the correct functioning of the printhead, which affects the image quality of the printed image.

When printing an average job, automatic servicing is done between prints. After a predetermined length of media has been printed, the printer performs the automatic servicing procedure. The amount of media that is printed on before the servicing is triggered depends on which print mode is selected:

Print Mode Selected

(Bidirectional)

Draft (2 passes) 18m/60ft

Normal (4 passes) 9m/30ft

High Quality (8 passes) 4.5m/15ft

High Quality 200% (16 passes)

Long prints (more than 10m/33ft) operation

Canceling the automatic servicing is not recommended. Over time, doing so will negatively impact printhead performance and image quality.

As the nozzle plate accumulates ink from the tails of the drops of solvent ink, and the accumulation of ink in the capping units, image quality starts to deteriorate.

Amount of media printed

before printhead servicing is

performed

2.25m/7.4ft

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The accumulation of ink on the nozzle plate creates "nozzle-outs" that can

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