HP Designjet 10, Designjet 30, Designjet 70, Designjet 90, Designjet 100 Service Manual

...

For HP Internal Use Only

©Copyright Hewlett-Packard Company 2006

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

First Edition, March 2006

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

WARN ING

The procedures described in this manual are to be performed by HP-qualified service personnel only.

Electrical Shock Hazard

Serious shock hazard leading to death or injury may result if you do not take the following precautions:

- Ensure that the ac power outlet (mains) has a protective earth (ground) terminal.

- Disconnect the Printer from the power source prior to performing any maintenance.

- Prevent water or any other liquids from running onto electrical components or circuits, or through openings in the enclosure.

Electrostatic Discharge

Refer to the beginning of Chapter 4of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge.

WARN ING

The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met.

CAUTION

The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met.

Content Management Department, Barcelona Division, Hewlett-Packard Espanola, S.A. Avda. Graells, 501 08190 Sant Cugat del Valles Spain

Safety Symbols

General definitions of safety symbols are given immediately after the table of contents.

Using this Manual

Purpose

This Service Manual contains information necessary to test, calibrate and service:

 HP Designjet 10ps Printer (Model C7790A)  HP Designjet 20ps Printer (Model C7790B)  HP Designjet 30 Printer (Model C7790D)  HP Designjet 30n Printer (Model C7790E)  HP Designjet 50ps Printer (Model C7790C)  HP Designjet 70 Printer (Model Q6655A)  HP Designjet 90 Printer (Model Q6656A)  HP Designjet 90r Printer (Model Q6656B)  HP Designjet 100 Printer (Model C7796A)  HP Designjet 100+ Printer (Model C7796C)  HP Designjet 110 Printer (Model C7796B)  HP designjet 110+ Printer (Model C7796D)  HP Designjet 110+nr Printer (Model C7796E)  HP designjet 120 Printer (Model C7791A)  HP Designjet 120nr Printer (Model C7791B)  HP Designjet 130 Printer (Model C7791C)  HP Designjet 130nr Printer (Model C7791D)

For information about using these printers, refer to the corresponding User and Quick Reference Guides.

Readership

The procedures described in this Service Manual are to be performed by HP Certified service personnel only.

Part Numbers

Part Numbers for Printer options, accessories and service parts are located in Chapter 7.

Conventions

A small arrow ⇒ is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting.

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HP Designjet Ultra Low End Printer Service Manual

Table of Contents 1

Table of Contents

Test Prints

System Error Codes

System Maintenance Utility

Utilities

Calibrations

Parts and Diagrams

Removal and Installation

Maintenance

1-1

2-1

4-1

5-1

6-1

7-1

8-1

3-1

HP Designjet Ultra Low End Printer Service Manual

-3

Test Prints 1

Usage Report Page 1-2 Information Page 1-3 NVM Contents Page 1-5

HP Designjet Ultra Low End Printer Service Manual

1-1

Test Prints

Usage Report Page

The Usage Report Page contains the following information:

 Printer Model Name.  Printer Model Number.  Printer Serial Number.  Date of last print job received.  Total ink consumed.  Date of first print job received.  Number of pages printer (media size/media type/print quality setting).

To print the Usage Report Page, hold the power button down and press the resume button once.

Press Resume button once

Hold Power Button

Sample of the

Usage Report Page

1-2

HP Designjet Ultra Low End Printer Service Manual

Test Prints

Information Page

The Information Page contains the following information:

 Printer Identification.  Printer Status.  Printer Usage.  Ink Consumable Identification.  Ink Consumables Status.  Ink Consumables Usage.  Network Card Information.

To print the Information Page, hold the power button down and press the resume button 4 times.

Press Resume button 4 times

Hold Power Button

Sample of the

Information Page

(page 1 of 3)

HP Designjet Ultra Low End Printer Service Manual

1-3

Test Prints

Sample of the

Information Page

(page 2 of 3)

Sample of the

Information Page

(page 3 of 3)

1-4

HP Designjet Ultra Low End Printer Service Manual

Press Resume button once

Test Prints

NVM Contents Page

The NVM Contents Page contains the following information:

 EEROM values dump containing all the values stored in the EEROM

(Calibration, etc.)

 Printheads Acumen dump  Cartridges Acumen dump.

To print the NVM Contents Page, hold the power button down and press the cancel button once and the resume button twice.

Press Resume button twice

Hold Power Button

Sample of the

NVM Contents Page

(page 1 of 3)

HP Designjet Ultra Low End Printer Service Manual

1-5

Test Prints

Sample of the

NVM Contents Page

(page 2 of 3)

Sample of the

NVM Contents Page

(page 3 of 3)

1-6

HP Designjet Ultra Low End Printer Service Manual

System Error Codes 2System Error Codes 1

System Error Codes 2-4 Warnings 2-11 Startup track mode 2-19 Emergency Firmware Upgrade 2-26 System Error Codes - Explanation 2-27

HP Designjet Ultra Low End Printer Service Manual

2-1

System Error Codes

Introduction

The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.

Since the front panel can only display graphics, the error code needs to be determined by counting the bars on the front panel (as shown below).

Failing Subsystem

Recovery

Action

1 unit

2 units

flashing

First 2 digits of the error code

0 4

Second 2 digits of the error code

Refer to Page 2-27 for an explanation on the construction of the Error Codes and Warnings.

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HP Designjet Ultra Low End Printer Service Manual

System Error Codes

Errors and Warnings

Error Codes will normally be displayed directly on the front panel (but can

also be seen on the Information Page) and will require some kind of intervention to resolve the problem. Warnings will not be displayed on the front panel, but will instead only appear on the Information Page, therefore allowing the user to continue operating the printer without the need of an intervention.

System Errors

You can also obtain report of the System Error and Warnings through the DesignJet System Maintenance Tool.

HP Designjet Ultra Low End Printer Service Manual

Warnings

2-3

System Error Codes

System Error: 01:10

Problem Description:

Corrective Action: Replace the Electronics Module ⇒ Page 7-18.

System Error: 01:12

Problem Description:

Corrective Action: Try the following:

Electronics Module failure.

Electronics Module failed during the firmware upgrade OR the Electronics Module failed during initialization.

 If the Electronics Module failed during initialization, you must perform the

Electronics Test to determine the cause of the failure.

 If the Electronics Module failed during the firmware upgrade, first perform

an emergency firmware upgrade (⇒ Page 2-26).

 If an emergency firmware upgrade is NOT possible or it didn’t work,

replace the Electronics Module ⇒ Page 7-18.

System Error: 02:10

Problem Description:

Corrective Action: Replace the Carriage Assembly ⇒ Page 7-35.

Carriage failure.

System Error: 04:13

Problem Description:

Corrective Action: Unplug the power cable from the printer and wait a few seconds. Plug in the

System Error: 08:11

Problem Description:

Corrective Action: Reconnect the Front Panel.

Generic Firmware Error (Network Card).

power cable again and check if the Error Code has disappeared. If the error code continues, refer to the Jetdirect Card Service Manual and Service Notes.

Front Panel cannot be detected.

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HP Designjet Ultra Low End Printer Service Manual

System Error: 11:10

System Error Codes

Problem Description:

Corrective Action: Try the following:

Trailing Cable Failure.

 Replace the Carriage Assembly ⇒ Page 7-35.  If the Error Code continues, replace the Electronics Module ⇒ Page 7-18.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 11:11

Problem Description:

Corrective Action: Try the following:

Trailing Cable is badly connected.

 Reconnect the Trailing Cable correctly to the Electronics Module.  If the Error Code continues, replace the Carriage Assembly ⇒ Page 7-35.

System Error: 21:10

Problem Description:

Corrective Action: Replace the Service Station Assembly ⇒ Page 7-24.

Service Station failure.

System Error: 22:10

Problem Description:

Corrective Action: Replace the Ink Supply Station ⇒ Page 7-14.

System Error: 35:01

Problem Description:

Corrective Action: Try the following:

Ink Supply Station failure.

No Cleanout Assembly detected while loading media.



Remove the Cleanout Assembly and install it again correctly.

 Replace the Cleanout Interconnect PCA.  If the Error Code continues, replace the Cleanout Assembly.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

HP Designjet Ultra Low End Printer Service Manual

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System Error Codes

System Error: 37:01

Problem Description:

Corrective Action: Try the following:

Automatic roll motor shutdown.

 If this error code was caused by a paper jam, unplug the power cable

from the printer and clear the blockage. Plug in the power cable again and check if the Error Code has disappeared.

 If there is no paper jam or if recovering the paper jam does not resolve

the problem, then replace the Automatic Roll System (the error could be caused by anything that stalls the motor).

System Error: 37:10

Problem Description:

Corrective Action: Replace the Automatic Roll System (the error could be caused by anything

System Error: 42:10

Problem Description:

Corrective Action: Replace the Carriage Motor Assembly ⇒ Page 7-29.

Automatic roll home position error.

that causes the home position not to be detected or not to be the correct one

- electrical sensors, internal mechanical problems, etc.).

Carriage Motor failure (short-circuit).

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HP Designjet Ultra Low End Printer Service Manual

System Error: 56:10

System Error Codes

Problem Description:

Corrective Action: Try the following:

Error during the calibration of the motor encoder system or a problem finding the zero position on the Encoder Disc.

 Replace the Paper-Axis Motor Drive Assembly ⇒ Page 7-75.  Replace the Encoder Disc.

Make sure you recalibrate the Paper-Axis after replacing the Paper-Axis Motor Drive Assembly or the Encoder Disc.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 56:13

Problem Description:

Corrective Action: Unplug the power cable from the printer and wait a few seconds. Plug in the

Error during the calibration of the Line-feed Motor/Encoder system.

power cable again and check if the Error Code has disappeared.

System Error: 61:05

Problem Description:

Corrective Action: Upgrade the RIP software or the Designjet System Maintenance Tool.

System Error: 62:04, 63:04, 64:04 and 65:04

Problem Description:

Corrective Action: Try the following:

Firmware Upgrade or Color Calibration was rejected because the file was sent in the wrong format.

I/O module error (62 = parallel; 63 = Network; 64 = USB).

 Unplug the power cable from the printer and wait a few seconds. Plug in

the power cable again and check if the Error Code has disappeared.

 If the Error Code reappears, upgrade the firmware.

System Error: 71:03

Problem Description:

Corrective Action: Try the following:

Generic Firmware Error (

Out of memory).

 Unplug the power cable from the printer and wait a few seconds. Plug in

the power cable again and check if the Error Code has disappeared.

 If the Error Code reappears, check for a new Firmware release.

HP Designjet Ultra Low End Printer Service Manual

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System Error Codes

System Error: 71:14

Problem Description:

Corrective Action: Try the following:

Memory Management Error (

 Unplug the power cable from the printer and wait a few seconds. Plug in

the power cable again and check if the Error Code has disappeared.

 If the Error Code reappears, perform an emergency firmware upgrade ⇒

Page 26.

System Error: 72:04

Problem Description:

Corrective Action: Try the following:

Generic Firmware Error (

 Unplug the power cable from the printer and wait a few seconds. Plug in

the power cable again and check if the Error Code has disappeared.

 If the Error Code reappears, check for a new Firmware release.  If possible, request the user to provide the following information which

can be found on the information page: – Firmware Release. – Filename. – Line.

Out of memory during firmware upgrade).

expected

System Error: 74: 12

Problem Description:

Corrective Action: Try the following:

System Error: 79:04

Problem Description:

Corrective Action: Try the following:

Firmware Upgrade Error (Memory size check failed during firmware upgrade).



Perform the automatic troubleshooting procedure (requires a special firmware upgrade file that must be provided by the manufacturing division).

Generic Firmware Error (

 Unplug the power cable from the printer and wait a few seconds. Plug in

the power cable again and check if the Error Code has disappeared.

 If the Error Code reappears, check for a new Firmware release.  If possible, request the user to provide the following information which

can be found on the information page: – Firmware Release. – Filename. – Line.

unexpected

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HP Designjet Ultra Low End Printer Service Manual

System Error: 81:01

System Error Codes

Problem Description:

Corrective Action: Try the following:

Paper-Axis shutdown - usually a paper-jam caused by a blockage of the Paper-axis System.

 If this error code was caused by a paper-jam, unplug the power cable

from the printer and clear the blockage. Plug in the power cable again and check if the Error Code has disappeared

 If this error code appeared but was NOT caused by a paper jam,

replace the Paper-Axis Motor Drive Assembly ⇒ Page 7-75.

System Error: 81:12

Problem Description:

Corrective Action: This error usually appears during the paper-advance calibration - Retry the

System Error: 83:10

Problem Description:

Corrective Action: Try the following:

Media Advance error.

paper-advance calibration.

Sheet feeding failure.

 Replace the Out-Of-paper Sensor.  Replace the Electronics Module ⇒ Page 7-18.

System Error: 85:10

Problem Description:

Corrective Action: Try the following:

Paper-Axis Encoder error.

 Make sure that the Encoder Sensor cable is connected correctly.  Replace the Paper-Axis Motor Drive Assembly ⇒ Page 7-75.  Replace the Electronics Module ⇒ Page 7-18.

System Error: 86:01

Problem Description:

Corrective Action: Try the following:

Scan-axis shutdown - usually a paper-jam caused by a blockage of the Scanaxis System.



Check that there are no obstacles in the Scan-Axis which stops the Carriage from moving freely.



Too much friction in the Slider Rod, try lubricating the Slider Rod.

 The Carriage is bumping into the Service Station. If the Carriage is stuck

at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap

HP Designjet Ultra Low End Printer Service Manual

2-9

System Error Codes

the printheads. In this case replace the Service Station Assembly ⇒ Page 7-24.

 Check that the belt is correctly installed and not damaged.  Check that the Turnaround Pulley is correctly installed.  Replace the Carriage Motor Assembly ⇒ Page 7-29.

System Error: 86:11

Problem Description:

Corrective Action: Try the following:

Scan-axis shutdown during initialization. Typically, this error occurs when the printer detects an incorrect length.

 Unplug the power cable from the printer and wait a few seconds. Plug in

the power cable again and check if the Error Code has disappeared.

 Check that the Paper-Axis Drive Motor Assembly is correctly installed and

that the bushing is correctly locked into position.

 Check that the Carriage moves freely and DOES NOT bump into the

Service Station.

 If the Printheads are not installed, maybe the carriage cover is not closed

completely.

 If the Error Code continues, replace the Carriage Assembly ⇒ Page 7-35.

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HP Designjet Ultra Low End Printer Service Manual

Warnings

System Error: 01:11

System Error Codes

Problem Description:

Corrective Action: Reseat the Electronics Module by Removing it from the Printer (⇒ Page 7-18)

System Error: 01:12

Problem Description:

Corrective Action: The Electronics Module EEPROM is flagged as empty and must be upgraded

System Error: 02:10

Problem Description:

Corrective Action: Replace the Carriage Assembly ⇒ Page 7-35.

The Electronics Module is incorrectly positioned.

and installing it again in the correct position.

Electronics Module Error.

with the contents of the Carriage EEPROM, but the Carriage is also flagged as empty. The backup is not performed. This is the result of an error during the manufacturing or the repair process. Therefore the Electronics Module must be reconfigured.

Carriage failure.

System Error: 270:00

Problem Description:

Corrective Action: Try the following:

Black Color Calibration Failure - Black Color Calibration cancelled.

 Clean the electrical contacts on the black printhead.  If the error code continues, replace the black printhead.

System Error: 271:00

Problem Description:

Corrective Action: Try the following:

Cyan Color Calibration Failure - Cyan Color Calibration cancelled.

 Clean the electrical contacts on the cyan printhead.  If the error code continues, replace the cyan printhead.

HP Designjet Ultra Low End Printer Service Manual

2-11

System Error Codes

System Error: 272:00

Problem Description:

Corrective Action: Try the following:

Magenta Color Calibration Failure - Magenta Color Calibration cancelled.

 Clean the electrical contacts on the magenta printhead.  If the error code continues, replace the magenta printhead.

System Error: 273:00

Problem Description:

Corrective Action: Try the following:

Yellow Color Calibration Failure - Yellow Color Calibration cancelled.

 Clean the electrical contacts on the yellow printhead.  If the error code continues, replace the yellow printhead.

System Error: 274:00 (Not applicable to HP DesignJet 70, 100, 100+, 110+)

Problem Description:

Corrective Action: Try the following:

Light Cyan Color Calibration Failure - Light Cayan Color Calibration cancelled.

 Clean the electrical contacts on the light cyan printhead.  If the error code continues, replace the light cyan printhead.

System Error: 275:00 (Not applicable to HP DesignJet 70, 100, 100+, 110+)

Problem Description:

Corrective Action: Try the following:

Light Magenta Color Calibration Failure - Light Magenta Color Calibration cancelled.

 Clean the electrical contacts on the light magenta printhead.  If the error code continues, replace the light magenta printhead.

System Error: 35:01

Problem Description:

Corrective Action: Try the following:

No Cleanout Assembly (or Duplexer, if installed) detected while loading media.

 Remove the Cleanout Assembly (⇒ Page 7-31) (or Duplexer, if installed)

and install it again correctly.

 Replace the Duplexer Interconnect PCA.  If the Error Code continues, replace the Cleanout Assembly ⇒ Page 7-31.

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HP Designjet Ultra Low End Printer Service Manual

System Error: 58:10

Problem Description:

Corrective Action: Replace the Carriage Assembly ⇒ Page 7-35.

System Error: 61:05

Problem detected in the color sensor system.

System Error Codes

Problem Description:

Corrective Action: Upgrade the RIP software or the Designjet System Maintenance Tool.

System Error: 65:01

Problem Description:

Corrective Action: Try the following:

Language interpreting error. This is usually and error produced while parsing a file. There is probably an incompatibility between the driver and the firmware.

Communication Failure.

 Unplug the power cable from the printer and check the cable connections

(Parallel, USB and Network cables). Plug in the power cable again and check if the Error Code has disappeared.

System Error: 66:02:1 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Problem Description:

Corrective Action: Make sure the image size is within the selected WIDTH of the sheet.

Horizontal clipping. May happen when the roll ends in the middle of printing an image. Could also happen when multi-pick occurs and two sheets are loaded together and they do not completely overlap.

System Error: 66:02:2 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Problem Description:

Corrective Action: Make sure the image size is within the selected LENGTH of the sheet.

System Error: 71:14

Problem Description:

Corrective Action: Perform an emergency firmware upgrade (⇒ Page 2-26) .

HP Designjet Ultra Low End Printer Service Manual

Vertical clipping. May happen when the roll ends in the middle of printing an image. Could also happen when multi-pick occurs and two sheets are loaded together and they do not completely overlap.

Out-of-memory while trying to process the firmware upgrade file. Probably this is a firmware bug, because the firmware should free up enough memory to perform the firmware upgrade process correctly.

2-13

System Error Codes

System Error: 74: 12

Problem Description:

Corrective Action: Try the following:

Firmware bug in the firmware upgrade process

 Download the special file in order to update the bootlog.  If possible, request the user to provide the following information which

can be found on the information page: – Firmware Release. – Printer Serial Number.

System Error: 81:01

Problem Description:

Corrective Action: Try the following:

Paper-Axis shutdown - usually a paper-jam caused by a blockage of the Paper-axis System.

 If this error code was caused by a paper-jam, unplug the power cable

from the printer and clear the blockage. Plug in the power cable again and check if the Error Code has disappeared

 If this error code appeared but was NOT caused by a paper jam,

replace the Paper-Axis Motor Drive Assembly ⇒ Page 7-75.

System Error: 83:01:1 (Only applicable to HP DesignJet 30, 30n, 70, 100+, 110+, 90,

90r, 120, 120nr, 130, 130nr)

Problem Description:

Corrective Action: When manually loading paper from the front of the paper, make sure that it

The paper is rejected from the Bypass due to skew.

is loaded straight.

System Error: 83:01:3 (Only applicable to HP DesignJet 70/100plus/110plus)

Problem Description:

Corrective Action: When loading paper from the roll, make sure that it is loaded straight.

System Error: 94:02:1 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,

Problem Description:

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Coated

2-14

The paper is rejected from the roll due to skew.

130, 130nr)

User selected Coated Paper and Best mode, but the Color Calibration profile was obsolete or missing for Coated Paper and the selected print quality setting.

Paper and the selected print quality setting.

HP Designjet Ultra Low End Printer Service Manual

System Error: 94:02:2 (Only applicable to HP DesignJet 120/120nr)

System Error Codes

Problem Description:

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Glossy

System Error: 94:02:3 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,

Problem Description:

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo

System Error: 94:02:4 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,

Problem Description:

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Heavy-

User selected Glossy Paper and Best mode, but the Color Calibration profile was obsolete or missing for Glossy Paper and the selected print quality setting.

Paper and the selected print quality setting.

130, 130nr)

User selected Photo Paper and Best mode, but the Color Calibration profile was obsolete or missing for Photo Paper and the selected print quality setting.

Paper and the selected print quality setting.

130, 130nr)

User selected Heavy-Weight Coated Paper and Best mode, but the Color Calibration profile was obsolete or missing for Heavy-Weight Coated Paper and the selected print quality setting.

Weight Coated Paper and the selected print quality setting

System Error: 94:02:5 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,

130, 130nr)

Problem Description:

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Proofing

System Error: 94:02:6 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Problem Description:

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo

System Error: 94:02:7 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,

Problem Description:

User selected Proofing Semi-Gloss Paper and Best mode, but the Color Calibration profile was obsolete or missing for Proofing Semi-Gloss Paper and the selected print quality setting.

Semi-Gloss Paper and the selected print quality setting.

User selected Photo Matte Paper and Best mode, but the Color Calibration profile was obsolete or missing for Photo Matte Paper and the selected print quality setting.

Matte Paper and the selected print quality setting.

130, 130nr)

User selected Photo Satin Paper and Best mode, but the Color Calibration profile was obsolete or missing for Photo Satin Paper and the selected print

HP Designjet Ultra Low End Printer Service Manual

2-15

System Error Codes

quality setting.

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo

Satin Paper and the selected print quality setting.

System Error: 94:02:8 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,

130, 130nr)

Problem Description:

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Coated

System Error: 94:02:9 (Only applicable to HP DesignJet 120/120nr)

Problem Description:

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Glossy

System Error: 941:02:1 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,

Problem Description:

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo

User selected Coated Paper and Max dpi, but the Color Calibration profile was obsolete or missing for Coated Paper and the selected print quality setting.

Paper and the selected print quality setting.

User selected Glossy Paper and High Resolution mode, but the Color Calibration profile was obsolete or missing for Glossy Paper and the selected print quality setting.

Paper and the selected print quality setting.

130, 130nr)

User selected Photo Paper and Max dpi, but the Color Calibration profile was obsolete or missing for Photo Paper and the selected print quality setting.

Paper and the selected print quality setting.

System Error: 941:02:2 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,

130, 130nr)

Problem Description:

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Heavy-

System Error: 941:02:3 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,

Problem Description:

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Proofing

2-16

User selected Heavy-Weight Coated Paper and Max dpi, but the Color Calibration profile was obsolete or missing for Heavy-Weight Coated Paper and the selected print quality setting.

Weight Coated Paper and the selected print quality setting

130, 130nr)

User selected Proofing Semi-Gloss Paper and Max dpi mode, but the Color Calibration profile was obsolete or missing for Proofing Semi-Gloss Paper and the selected print quality setting.

HP Designjet Ultra Low End Printer Service Manual

System Error Codes

Semi-Gloss Paper and the selected print quality setting.

System Error: 941:02:4 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Problem Description:

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo

System Error: 941:02:5 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)

Problem Description:

Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo

System Error: 94:04

Problem Description:

Corrective Action: Try the following:

User selected Photo Matte Paper and Max dpi mode, but the Color Calibration profile was obsolete or missing for Photo Matte Paper and the selected print quality setting.

Matte Paper and the selected print quality setting.

User selected Photo Satin Paper and Max dpi mode, but the Color Calibration profile was obsolete or missing for Photo Satin Paper and the selected print quality setting.

Satin Paper and the selected print quality setting.

Firmware Error (during color calibration).

 Unplug the power cable from the printer and wait a few seconds. Plug in

the power cable again and check if the Error Code has disappeared.

 If the Error Code reappears, check for a new Firmware release.

System Error: 94:08

Problem Description:

Corrective Action: Try the Color Calibration again, but this time using a different type of media

System Error: 94:10

Problem Description:

Corrective Action: Try the following:

Color Calibration Warning - Color Calibration not cancelled but Color Calibration values are likely to be incorrect.

(preferably HP media).

Color Calibration Failure - Color Calibration cancelled.

 Unplug the power cable from the printer and wait a few seconds. Plug in

the power cable again and try the Color Calibration again.

 If this error code appears again, check the Color Calibration print:

– If the Color Calibration was printed correctly without any print defects,

then check that the media is moving freely (backwards and forwards) while the printer is scanning it.

– If the Color Calibration was printed incorrectly, with some print defects,

HP Designjet Ultra Low End Printer Service Manual

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System Error Codes

 If the Error Code continues, replace the Carriage Assembly ⇒ Page 7-35.

System Error: 95:00

replace the faulty Printhead of the color where the defects were noticeable.

Problem Description:

Corrective Action: Try the following:

Printhead Alignment Failure - Printhead Alignment cancelled.

 Clean the printhead indicated by the printer.  If the error code continues, replace the faulty printhead.

System Error: 95:02

Problem Description:

Corrective Action: Try the following:

Printhead Alignment Failure - Printhead Alignment cancelled.

 Unplug the power cable from the printer and wait a few seconds. Plug in

the power cable again and try the Printhead Alignment again.

 If this error code appears again, check the Printhead Alignment print:

– If the Printhead Alignment was printed correctly without any print

defects, then check that the media is moving freely (backwards and forwards) while the printer is scanning it.

– If the Printhead Alignment was printed incorrectly, with some print

defects, replace the faulty Printhead of the color where the defects were noticeable.

System Error: 95:04

Problem Description:

Corrective Action: Upgrade the printer to the latest firmware release.

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Firmware Error (

during Printhead Alignment).

HP Designjet Ultra Low End Printer Service Manual

System Error Codes

Startup track mode

Introduction

The startup track mode is designed to enable you to identify a failing subsystems while the printer is initializing. Startup track mode provides a specific indication of which particular subsystem is failing. This mode is not intended for use by end-users.

Initializing the printer in Startup track mode

To initialize the printer in Startup track mode:

1 Hold the ’Continue’ button while connecting the printer to the power supply.

2 During the initialization of the printer, the front panel will display a range of

code numbers in the form of squares, these code numbers added together represent the various subsystems about to be initialized.

3 Once the printer comes to initializing the failing subsystem, the front panel

will hang, and all that will be displayed is the failing subsystem.

Interpreting the numbered code system

While the printer is initializing, the front panel will display a sequence of squares in the last two columns. Each position in the last two columns represents a number, all the numbers represented are shown below. To find the failing subsystem, add the numbers together that have a square and refer to the list of numbers with their associated subsystems page 20.

In the example below the printer is initializing and the front panel has stopped and is displaying squares in positions 16, 32, 64 and 4. Add these four values together and you get 116, refer to the list on page 20, and we can see the failing subsystem is the Trailing Cable.

If the display reaches 191, you will need to turn On the printer from the power button. If all the subsystems pass the initialization, the printer will initialize normally and go to the ready status.

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System Error Codes

Subsystem Code Description

This is the list of the subsystems and their associated Startup Track Numbers. Many of the descriptions of the Subsystems will not be immediately obvious, when this is the case contact the lfp help desk and they can assist you

Startup track number: Associated Subsystem

Startup Track 004: Calling EiffelMain Startup Track 005: Initializing Classes Startup Track 006: Initializing SM Startup Track 007: Initializing Memory Startup Track 008: Initializing MemoryVolatile Startup Track 009: Initializing MemoryEndian Startup Track 010: Initializing MemoryVolatileEndian Startup Track 011: Initializing Impala Startup Track 012: Initializing ColdFire Startup Track 013: Initializing ImpalaInterruptController Startup Track 014: Initializing MechProcTaskHiIntA Startup Track 015: Initializing IsardInterruptA Startup Track 016: Initializing Watchdog Startup Track 017: Initializing Chronometer Startup Track 018: Initializing EddTimer Startup Track 019: Initializing IsardInterruptB Startup Track 020: Initializing PciSlot2Interrupt Startup Track 021: Initializing PciSlot3Interrupt Startup Track 022: Initializing PciSlot4Interrupt Startup Track 023: Initializing PciSlot5Interrupt Startup Track 024: Initializing MagentaFireLow Startup Track 025: Initializing BongoGpio Startup Track 026: Initializing SecondTraySensor Startup Track 027: Initializing CleanoutSensor Startup Track 028: Initializing RearPathPaperSensor Startup Track 029: Initializing BlackCartridgeSensor Startup Track 030: Initializing CyanCartridgeSensor Startup Track 031: Initializing MagentaCartridgeSensor Startup Track 032: Initializing YellowCartridgeSensor Startup Track 033: Initializing

LightMagentaCartridgeSensor Startup Track 034: Initializing LightCyanCartridgeSensor Startup Track 035: Initializing SynergyReset Startup Track 036: Initializing FrontPanelReset Startup Track 037: Initializing PowerFan Startup Track 038: Initializing FrontPanelInterrupt Startup Track 039: Initializing CoverWindowSensor Startup Track 040: Initializing nUSB_ENABLE Startup Track 041: Initializing USB_CONNECT

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HP Designjet Ultra Low End Printer Service Manual

Startup track number: Associated Subsystem

Startup Track 042: Initializing TrailingCable3Sensor Startup Track 043: Initializing TrailingCable12Sensor Startup Track 044: Initializing PrintheadSensor Startup Track 045: Initializing BongoBrake Startup Track 046: Initializing Dma Startup Track 047: Initializing BongoEncoder Startup Track 048: Initializing ServiceStationEncoder Startup Track 049: Initializing SSPwm Startup Track 050: Initializing PaperPwm Startup Track 051: Initializing RampPwm Startup Track 052: Initializing CarriagePwmForward Startup Track 053: Initializing CarriagePwmReverse Startup Track 054: Initializing BomboPwm Startup Track 055: Initializing EddPwm Startup Track 056: Initializing ImpalaCarriagePosition Startup Track 057: Initializing I2c0 Startup Track 058: Initializing I2c1 Startup Track 059: Initializing I2c2 Startup Track 060: Initializing I2c3 Startup Track 061: Initializing Darwin Startup Track 062: Initializing PciCtrl Startup Track 063: Initializing PciDma Startup Track 064: Initializing MBandToPixel Startup Track 065: Initializing PixelData Startup Track 066: Initializing BlackCSData Startup Track 067: Initializing CyanCSData Startup Track 068: Initializing MagentaCSData Startup Track 069: Initializing YellowCSData Startup Track 070: Initializing LightCyanCSData Startup Track 071: Initializing LightMagentaCSData Startup Track 072: Initializing BlackPrintHead Startup Track 073: Initializing CyanPrintHead Startup Track 074: Initializing MagentaPrintHead Startup Track 075: Initializing YellowPrintHead Startup Track 076: Initializing LightCyanPrintHead Startup Track 077: Initializing LightMagentaPrintHead Startup Track 078: Initializing BlockBlack Startup Track 079: Initializing BlockColor Startup Track 080: Initializing ContoneToRaster Startup Track 081: Initializing Enhancer Startup Track 082: Initializing RasterToMband Startup Track 083: Initializing MechProcA Startup Track 084: Initializing MemoryUncached Startup Track 085: Initializing Isard

System Error Codes

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System Error Codes

Startup track number: Associated Subsystem

Startup Track 086: Initializing IsardInterruptController Startup Track 087: Initializing PaperInterrupt Startup Track 088: Initializing IsardPMTimer Startup Track 089: Initializing IsardKFort Startup Track 090: Initializing IsardCarriagePosition Startup Track 091: Initializing IsardPaperPosition Startup Track 092: Initializing MediaPosition Startup Track 093: Initializing PaperEncoderPosition Startup Track 094: Initializing IsardMotorShortcut Startup Track 095: Initializing Eridani Startup Track 096: Initializing EddOn Startup Track 097: Initializing ServiceStationLed Startup Track 098: Initializing FetRegulator Startup Track 099: Initializing EddOut Startup Track 100: Initializing DuplexerConversor Startup Track 101: Initializing EridaniConversorAuto Startup Track 102: Initializing EridaniConversorAB Startup Track 103: Initializing EridaniConversorAnA Startup Track 104: Initializing EridaniConversorBnB Startup Track 105: Initializing PaperDriver Startup Track 106: Initializing ServiceStationDriver Startup Track 107: Initializing RampDriver Startup Track 108: Initializing DuplexerSensor Startup Track 109: Initializing PaperMotorHw Startup Track 110: Initializing CarriageMotorHw Startup Track 111: Initializing ServiceStationMotorHw Startup Track 112: Initializing BongoEncoderWindowHw Startup Track 113: Initializing BongoMotorHw Startup Track 114: Initializing RampMotorHw Startup Track 115: Initializing FrontPanelHw Startup Track 116: Initializing TrailingCable Startup Track 117: Initializing CarriageBoardHw Startup Track 118: Initializing SynergyA Startup Track 119: Initializing VPPA Startup Track 120: Initializing VPPB Startup Track 121: Initializing SynergyInternalRegulatorA Startup Track 122: Initializing Led1Voltage Startup Track 123: Initializing EndeavourA Startup Track 124: Initializing EndeavourAcumenA Startup Track 125: Initializing CLC_Channel0 Startup Track 126: Initializing CLC_Channel1 Startup Track 127: Initializing CLC_Channel2 Startup Track 128: Initializing EndeavourVRefConversor Startup Track 129: Initializing

CLC_ChannelDACConversor

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HP Designjet Ultra Low End Printer Service Manual

System Error Codes

Startup track number: Associated Subsystem

Startup Track 130: Initializing IS_Channel3Conversor_A Startup Track 131: Initializing CLC_Channel0Conversor Startup Track 132: Initializing CLC_Channel1Conversor Startup Track 133: Initializing CLC_Channel2Conversor Startup Track 134: Initializing Led2Voltage Startup Track 135: Initializing Black5V Startup Track 136: Initializing Yellow5V Startup Track 137: Initializing Magenta5V Startup Track 138: Initializing Cyan5V Startup Track 139: Initializing Black12V Startup Track 140: Initializing Yellow12V Startup Track 141: Initializing Magenta12V Startup Track 142: Initializing Cyan12V Startup Track 143: Initializing VPen_Current_Sense_A Startup Track 144: Initializing VPen_OV_Latch_A Startup Track 145: Initializing VPen_OV_Clear_Latch_A Startup Track 146: Initializing VPen_UV_Latch_A Startup Track 147: Initializing VPen_UV_Clear_Latch_A Startup Track 148: Initializing VPen_OV_Present_A Startup Track 149: Initializing VPen_UV_Present_A Startup Track 150: Initializing EndeavourB Startup Track 151: Initializing EndeavourAcumenB Startup Track 152: Initializing IS_Channel3Conversor_B Startup Track 153: Initializing Led3Voltage Startup Track 154: Initializing LightMagenta5V Startup Track 155: Initializing LightCyan5V Startup Track 156: Initializing LightMagenta12V Startup Track 157: Initializing LightCyan12V Startup Track 158: Initializing VPen_Current_Sense_B Startup Track 159: Initializing VPen_OV_Latch_B Startup Track 160: Initializing VPen_OV_Clear_Latch_B Startup Track 161: Initializing VPen_UV_Latch_B Startup Track 162: Initializing VPen_UV_Clear_Latch_B Startup Track 163: Initializing VPen_OV_Present_B Startup Track 164: Initializing VPen_UV_Present_B Startup Track 165: Initializing Eerom Startup Track 166: Initializing EeromCarriage Startup Track 167: Initializing PrintheadControl Startup Track 168: Initializing BlackPrintheadAcumen Startup Track 169: Initializing CyanPrintheadAcumen Startup Track 170: Initializing MagentaPrintheadAcumen Startup Track 171: Initializing YellowPrintheadAcumen Startup Track 172: Initializing LightCyanPrintheadAcumen Startup Track 173: Initializing

LightMagentaPrintheadAcumen

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System Error Codes

Startup track number: Associated Subsystem

Startup Track 174: Initializing BlackCartridgeAcumen Startup Track 175: Initializing CyanCartridgeAcumen Startup Track 176: Initializing MagentaCartridgeAcumen Startup Track 177: Initializing YellowCartridgeAcumen Startup Track 178: Initializing LightCyanCartridgeAcumen Startup Track 179: Initializing

LightMagentaCartridgeAcumen Startup Track 180: Initializing ColorSensor Startup Track 181: Initializing ColorSensorLed1 Startup Track 182: Initializing ColorSensorLed2 Startup Track 183: Initializing ColorSensorLed3 Startup Track 184: Initializing ColorSensorConversorA Startup Track 185: Initializing ColorSensorConversorB Startup Track 186: Initializing ColorSensorConversorC Startup Track 187: Initializing V5_V12_ISDetection Startup Track 188: Initializing VPP_ISDetection Startup Track 189: Initializing InterruptController Startup Track 190: SM Initialized Startup Track 191: Back from EiffelMain!!! PRESS POWER BUTTON HERE!! Startup Track 192: Initializing VPPA Startup Track 193: Initializing VPPB Startup Track 194: Initializing SynergyInternalRegulatorA Startup Track 195: Initializing Led1Voltage Startup Track 196: Initializing EndeavourAcumenA Startup Track 197: Initializing CLC_Channel0 Startup Track 198: Initializing CLC_Channel1 Startup Track 199: Initializing CLC_Channel2 Startup Track 200: Initializing EndeavourVRefConversor Startup Track 201: Initializing

CLC_ChannelDACConversor Startup Track 202: Initializing IS_Channel3Conversor_A Startup Track 203: Initializing CLC_Channel0Conversor Startup Track 204: Initializing CLC_Channel1Conversor Startup Track 205: Initializing CLC_Channel2Conversor Startup Track 206: Initializing Led2Voltage Startup Track 207: Initializing Black5V Startup Track 208: Initializing Yellow5V Startup Track 209: Initializing Magenta5V Startup Track 210: Initializing Cyan5V Startup Track 211: Initializing Black12V Startup Track 212: Initializing Yellow12V Startup Track 213: Initializing Magenta12V Startup Track 214: Initializing Cyan12V Startup Track 215: Initializing VPen_Current_Sense_A

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HP Designjet Ultra Low End Printer Service Manual

Startup track number: Associated Subsystem

Startup Track 216: Initializing VPen_OV_Latch_A Startup Track 217: Initializing VPen_OV_Clear_Latch_A Startup Track 218: Initializing VPen_UV_Latch_A Startup Track 219: Initializing VPen_UV_Clear_Latch_A Startup Track 220: Initializing VPen_OV_Present_A Startup Track 221: Initializing VPen_UV_Present_A Startup Track 222: Initializing EndeavourAcumenB Startup Track 223: Initializing IS_Channel3Conversor_B Startup Track 224: Initializing Led3Voltage Startup Track 225: Initializing LightMagenta5V Startup Track 226: Initializing LightCyan5V Startup Track 227: Initializing LightMagenta12V Startup Track 228: Initializing LightCyan12V Startup Track 229: Initializing VPen_Current_Sense_B Startup Track 230: Initializing VPen_OV_Latch_B Startup Track 231: Initializing VPen_OV_Clear_Latch_B Startup Track 232: Initializing VPen_UV_Latch_B Startup Track 233: Initializing VPen_UV_Clear_Latch_B Startup Track 234: Initializing VPen_OV_Present_B Startup Track 235: Initializing VPen_UV_Present_B

System Error Codes

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System Error Codes

Emergency Firmware Upgrade

1 Unplug the power cord from the printer and wait a few seconds.

2 Press and hold the Cancel (red) button while plugging in the power cord.

3 The printer will initialize in emergency mode (the front panel will display just

the arrow icon).

4 Connect the printer to the computer with a parallel cable.

5 Send the firmware file through the parallel port from the DOS command

prompt. Type: copy /b firmware_file lpt1: and then press ENTER.

1 2

101010101 101010101 101010101 101010101

10101010101010101010101

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HP Designjet Ultra Low End Printer Service Manual

System Error Codes

System Error Codes - Explanation

System Error Codes explain which component/system is failing and what action should be taken to resolve the problem.

System Error Codes are displayed directly on the front panel (but can also be seen on the Information Page) and have been defined in the format

XX.YZ.

Warnings will not be displayed on the front panel, but will instead only

appear on the Information Page and have been defined in the format XXn.YZ.m.

 XX: Service Part (2 digits).  n: Service Part Index (if more than one used in the product) - Optional.

– e.g. Identify the Ink Supply (color and number).

 Y: Who should perform the action (1 digit) - (User or Service Engineer).  Z: Action to perform (1 digit).  m: additional actions/information to consider (1 digit) - Optional.

– e.g. Non-authorized ink was detected, PM was triggered or Printhead

in/out of Warranty.

Items in red are not applicable to the printers.

The following table explains the

Code Component/System

01 Main PCA/Electronics Module 02 Carriage/Carriage PCA 03 Power Supply Unit 04 Network Card

05 Formatter 06 Hard Disk Drive

07 Interconnect PCA 08 Front Panel 11 Trailing Cable 12 Carriage Flex Circuit 17 Interconnect Cable 21 Service Station 22 Ink Supply Station

23 Pressure System (APS)

24 Ink Delivery Tubes

25 Spittoon

26n Ink Cartridge (color n) 26n Printhead (color n)

31 Cutter

32 Take-up Reel

33 Sheet Feeder

part of the System Error Code or Warning:

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System Error Codes

Code Component/System

34 Dryer/Blower

35 Cleanout Assembly 36 Duplexer 37 ARSS/Rollfeed 38 Output Tray 41 Paper-Axis Motor 42 Scan-Axis Motor

43 Vacuum Fan 44 Aerosol fan

51 Window Sensor

52 Drop Detector

53 Media Sensor 54 Pinch-Arm Sensor 55 Line Sensor 56 Drive Roller Encoder Sensor

57 Ink Leak Detector 58 Color Sensor 59 Media Type Sensor

61 Language Interpreting 62 Input/Output through Parallel Port 63 Input/Output through Network Card 64 Input/Output through USB Port 65 Input/Output (not know what port) 66 Print Job Configuration 71 Memory Management 72 Generic Firmware 73 Motor Control Functions 74 Fi r mwa r e U p g r a d e 79 Firmware Crash 81 Media Advance

82 Media Cut

83 Single-Sheet Feeding

84 Roll Feeding

85 Media-Axis Encoder Reading 86 Carriage Movement 87 Scan-Axis Encoder Reading 91 Printhead Firing 92 Servicing 93 Ink Pumping 94 Color Calibration 95 Printhead Alignment 96 Image Quality Troubleshooting

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HP Designjet Ultra Low End Printer Service Manual

System Error Codes

The following table explains the YZ part of the System Error Code or Warning:

Code Recovery Action Response

00 Replace 01 Reseat/Reconnect/Clean/Adjust (manually) 02 Calibrate/Adjust (using Automatic Process) 03 Power OFF 04 Upgrade System Firmware 05 Upgrade Driver 06 Add Accessory 07 Escalate 08 Send Plot Again 09 Wrong Part Installed 10 Replace 11 Reseat/Reconnect/Clean/Adjust (manually) 12 Calibrate/Adjust (using Automatic Process) 13 Power OFF 14 Upgrade System Firmware 15 Upgrade Driver 16 Add Accessory 17 Escalate 18 Send Plot Again 19 Wrong Part Installed

Possible for customer to

perform

action

HP qualified

personnel

assistance

required

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System Maintenance Utility

Introduction 3-2 Launching the System Maintenance Utility (Designjet 120/120nr) 3-2 Launching the System Maintenance Utility (Designjet 30, 30n, 90, 90r, 130, 130nr) 3-3 System Maintenance Utility (HP Designjet 120/120nr) 3-4

Color Calibration 3-4 Get Printer Information 3-6 Align Printheads 3-7 Clean Printheads 3-8 Update Firmware 3-9 Print Test Page 3-10 Calibrate Paper Feed 3-11 Reset Jetdirect Card 3-13

System Maintenance Utility (Designjet 30, 30n, 90, 90r, 130, 130nr) 3-14

Main Menu - Printer Front Panel Replication 3-14 Color Calibration 3-15 Align Printheads 3-19 Clean Printheads 3-20 Check Image Quality 3-21 Calibrate Paper Feed 3-22 Get Printer Information 3-24 Update Firmware 3-25 Reset Jetdirect Network Card 3-26

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3-1

System Maintenance Utility

Introduction

The System Maintenance Utility is designed to assist the customer with common maintenance tasks for the printer and also to resolve common problems that they may encounter.

Print jobs must not be sent to the printer while the system maintenance utility is in use.

Since the design of the System Maintenance Tool is different between the Designjet 120/120nr and Designjet 130/130, this chapter will explain how to use the tool for each product separately:

 Explanation on how to use the System Maintenance Utility for the

Launching the System Maintenance Utility (Designjet 120/120nr)

The System Maintenance Utility is launched via the HP printer driver.

Designjet 120,120nr is found on Page 2.

Designjet 30, 30n, 130, 130nr is found on Page 3.

Step 1 - Click on the "Advanced" tab

Step 2 - Click on the "Maintenance" box

3-2

When you finish using the System Maintenance Utility, you must click on exit on the left hand column before closing the browser.

HP Designjet Ultra Low End Printer Service Manual

1 Double click the hp designjet system maintenance icon on the desktop.

2 A printer selector window opens - select your printer from the list.

Step 1 - Select Printer

System Maintenance Utility

Launching the System Maintenance Utility (Designjet 30, 30n, 90, 90r, 130, 130nr)

There are two ways of launching the System Maintenance Utility.

From your computer’s desktop (Windows, Mac OS 9 and X)

Step 2 - Click on next

3 Click Next (in Windows) or Configure (in Mac OS).

From the Printer Driver (Windows, Mac OS X)

In the Windows driver click the hp designjet system maintenance icon in the

Services tab. In Mac OS X, select the Printer in the Print Center or Print Setup Utility and click configure.

When you finish using the System Maintenance Utility, you must click on exit on the left hand column before closing the browser.

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System Maintenance Utility

System Maintenance Utility (HP Designjet 120/120nr)

Color Calibration

The Color Calibration should ONLY be performed by the user when required.

Why calibrate color?

Calibrate color performs a maintenance function to ensure color

consistency. If you calibrate correctly, the colors printed on printers with different printheads will look very similar.

This picture shows an exaggerated example of how a printout

could look like before and after color calibration.

When do I calibrate color?

It is recommended that you calibrate color every time you replace a printhead or when you perceive color degradation on the printouts. There is no need to perform this operation each time you print. The results of the color calibration will be applied to all print jobs that follow, even if you power off the printer.

Perform color calibration if you print with the regular hp designjet 120 printer driver, which was included with the printer or which you downloaded from the Web. If you use a PostScript driver such as Adobe PS or LaserWriter to print through a PostScript RIP provided by HP or another third-party company, the results of calibrate color will not be applied to your print jobs. In this case, refer to your PostScript RIP documentation for information on how to perform color calibration.

How do I calibrate color?

You have t o calibrate color for every Paper Type that requires color consistency. For example, if you require consistent colors on glossy paper and on heavy weight coated paper, you must perform one color calibration for the former and another for the latter Paper Type.

When you want to calibrate color, remember to select the Print Quality option that you are going to use to print. For example, if you want to print with the High Resolution option, select High Resolution before performing the color calibration.

3-4

If the Color calibration fails, print the information page and check the list of warnings under the printer status section.

HP Designjet Ultra Low End Printer Service Manual

Calibrate Color as shown below:

Step 1 - Select "calibrate color"

System Maintenance Utility

Step 3 - Press "Calibrate Color"

Step 2 - Select Paper Type

and Print Quality

Sample of the

Color Calibration Print

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System Maintenance Utility

Get Printer Information

This option allows you to view all the information available on the Printer:

 Printer Identification.  Printer Status.  Printer Job Queue.  Printer Errors and Warnings.  Printer Usage.  Ink Consumable Identification.  Ink Consumable Status.  Ink Consumable Usage.  Network Card Information.

Refer to the Test Prints chapter for explanations on each section.

Step 1 - Select "Get

Printer Information"

3-6

Sample of the

information page

HP Designjet Ultra Low End Printer Service Manual

Align Printheads

Align printheads performs a maintenance function with the printheads.

Proper alignment insures correct registration between ink colors while printing. This is only recommended if you are experiencing problems with print quality.

Before you continue, please verify that three sheets of paper are loaded in the default tray. If the printhead alignment fails on the first attempt, the printer will retry the alignment twice.

Do not power off the printer during this operation. The printer display will indicate busy until the operation is finished.

Step 1 - Select "align printheads"

System Maintenance Utility

Sample of the Printhead Alignment Page

Step 2 - Press "align printheads"

Pattern for Bidirectional

compensation and

directionality on Scan-Axis

To calibrate the sensors

Pattern for directionality

on Paper-Axis

Test Result

Pass Fail

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System Maintenance Utility

Clean Printheads

Clean printheads helps maintain proper operation of all nozzles in the

printheads. This is only recommended if you are experiencing problems with print quality such as banding.

Three levels of cleaning are available: soft, medium and hard. As a first step, the soft cleaning should be used. If you still experience the same image problems, then select medium. Hard cleaning should only be used as a last resort.

Do not power off the printer during this operation. The printer display will indicate busy until the operation is finished.

Before cleaning the printheads, first check the maximum recovery level already performed on the printheads. If hard level (Recovery Level 3) has already been performed, then do not try performing hard level again. The Maximum Recovery Level can be seen on the Printer Information page in the "Printhead History" section.

Step 1 - Select "clean printheads"

Maximum Recovery Level

already performed

Step 3 - Press "clean printheads"

Step 2 - Select the recovery

level to be performed

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HP Designjet Ultra Low End Printer Service Manual

Update Firmware

Update firmware updates the built-in software of the printer. The update

process will check the printer's version with the latest version available from HP. Before trying this utility, first make sure that you have an internet connection.

Do not power off the printer during this operation. The printer display will indicate busy until the operation is finished.

The first step will be to check if newer printer software is available. If newer software is available, then follow the instructions in the window in order to upgrade the printer software.

Step 1 - Select "update firmware"

System Maintenance Utility

Step 2 - Click on this link

If newer printer software is not available, then this message will be displayed

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System Maintenance Utility

Print Test Page

Print test page provides two diagnostic pages for printing. The following

test pages are available:

 Image Quality Diagnostic page.  Skew Diagnostic page.

These commands only print the diagnostic pages and do not provide analysis of the results. A full troubleshooting process is available using the troubleshooting command under the Web Services option.

Select "troubleshooting" for the

analysis of the test pages

Step 1 - Select "print test page"

Step 2 - Click on "Image Quality" or "Skew"

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HP Designjet Ultra Low End Printer Service Manual

Calibrate Paper Feed

Calibrate paper feed is used to adjust the printer parameters for use with different types of print media. This only affects the physical movement of paper and does not affect the color calibration profiles.

This calibration is a two-step process. Step one is to print a special test page with the paper calibration test pattern. This page must be printed on A3 or 11x17 paper sizes. After printing the test page, you must feed the test page back into the printer via the front single-sheet paper feed.

Step 1 - Select "calibrate paper feed"

System Maintenance Utility

Step 2 - Select Media Source

and Media Type

Sample of the

Accuracy Calibration Print

Step 3 - Press "print test plot"

Indication that tells you

how to load the paper

to scan the pattern

Pattern printed several times

Optimize for different

areas of the print zone

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System Maintenance Utility

Once the Accuracy Calibration has been printed, rotate the page and reload it upside down (image facing down).

Step 1 - Rotate the page and reload it upside down (image facing down)

3-12

Step 2 - Press "scan test plot"

HP Designjet Ultra Low End Printer Service Manual

Reset Jetdirect Card

Use this function to reset the HP Jetdirect card configuration to the factory defaults. This should only be used if the HP Jetdirect card is not responding and no other recovery method works.

Any user configuration information, for example the IP address, will be lost. In this case the system maintenance utility will not be able to communicate with the printer using the network.

The HP Jetdirect card will need to be reconfigured, using WebJetAdmin for example, after this reset.

Step 1 - Select "reset jetdirect card"

System Maintenance Utility

Step 2 - Press "reset jetdirect"

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System Maintenance Utility

System Maintenance Utility (Designjet 30, 30n, 90, 90r, 130, 130nr)

Main Menu - Printer Front Panel Replication

The main page of the System Maintenance Utility includes a replica of the Printer’s Front Panel showing the status of the Printer.

The replica Front Panel does not show the real-time status. It is a snapshot which can be refreshed by pressing the refresh button either on the web browser toolbar or in the actual replica window.

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Click to refresh status of Front Panel

HP Designjet Ultra Low End Printer Service Manual

System Maintenance Utility

Color Calibration

The Color Calibration should ONLY be performed by the user when required.

Why calibrate color?

Calibrate color performs a maintenance function to ensure color

consistency. If you calibrate correctly, the colors printed on printers with different printheads will look very similar.

This picture shows an exaggerated example of how a printout

could look like before and after color calibration.

When do I calibrate color?

How do I calibrate color?

You have to calibrate color for every Paper Type that requires color consistency. For example, if you require consistent colors on glossy paper and on heavy weight coated paper, you must perform one color calibration for the former and another for the latter Paper Type.

If the Color calibration fails, print the information page and check the list of warnings under the printer status section.

HP Designjet Ultra Low End Printer Service Manual

3-15

System Maintenance Utility

Performing the Color Calibration (HP DesignJet 30, 30n,130, 130nr)

Step 1 - Select "calibrate color"

Double click on the "calibrate color" icon on the computer desktop

Step 2 - Select Paper Type

and Print Quality

This table gives you the color calibration status for each type of paper and print quality. You can also use this table to delete color calibration profiles that you don’t need.

Step 1 - Select color calibration profile

Step 3 - Press "Calibrate Color"

3-16

Step 2 - Press "delete calibration profile"

HP Designjet Ultra Low End Printer Service Manual

Performing the Color Calibration (HP DesignJet 90, 90r)

Launch system maintenance

Step 1 - Select "calibrate color"

tool via the hp driver

System Maintenance Utility

Double click on the

"calibrate color" icon

on the computer desktop

Step 2 - Select Paper Type

and Print Quality

Step 3 - Press "Calibrate Color"

This table gives you the color calibration status for each type of paper and print quality. You can also use this table to delete color calibration profiles that you don’t need.

Step 1 - Select color calibration profile

Step 2 - Press "delete calibration profile"

HP Designjet Ultra Low End Printer Service Manual

3-17

System Maintenance Utility

Sample of the Color Calibration Print:

3-18

HP Designjet Ultra Low End Printer Service Manual

Align Printheads

Align printheads performs a maintenance function with the printheads.

Proper alignment insures correct registration between ink colors while printing. This is only recommended if you are experiencing problems with print quality.

Before you continue, please verify that three sheets of paper are loaded in the default tray. If the printhead alignment fails on the first attempt, the printer will retry the alignment twice.

Do not power off the printer during this operation. The printer display will indicate busy until the operation is finished.

Step 1 - Select "maintain printheads"

and then "align printheads"

System Maintenance Utility

Sample of the Printhead Alignment Page

Step 2 - Press "align printheads"

Pattern for Bidirectional

compensation and

directionality on Scan-Axis

To calibrate the sensors

Pattern for directionality

on Paper-Axis

Test Result

Pass Fail

HP Designjet Ultra Low End Printer Service Manual

3-19

System Maintenance Utility

Clean Printheads

Clean printheads helps maintain proper operation of all nozzles in the

printheads. This is only recommended if you are experiencing problems with print quality such as banding.

Do not power off the printer during this operation. The printer display will indicate busy until the operation is finished.

Step 1 - Select "maintain printheads"

and then "clean printheads"

Maximum Recovery Level

already performed

Step 3 - Press "clean printheads"

Step 2 - Select the recovery

level to be performed

3-20

HP Designjet Ultra Low End Printer Service Manual

Check Image Quality

Check image quality provides two diagnostic pages for printing. The

following test pages are available:

 Image Quality Diagnostic page.  Skew Diagnostic page.

These commands only print the diagnostic pages and do not provide analysis of the results. A full troubleshooting process is available using the troubleshooting command under the Web Services option.

Select "troubleshooting" for the

analysis of the test pages

Step 1 - Select "check image quality"

System Maintenance Utility

Step 2 - Click on "Image Quality" or "Skew"

HP Designjet Ultra Low End Printer Service Manual

3-21

System Maintenance Utility

Calibrate Paper Feed

Step 1 - Select "calibrate paper feed"

Step 2 - Select Media Source

and Media Type

Sample of the

Accuracy Calibration Print

Step 3 - Press "print test plot"

Indication that tells you

how to load the paper

to scan the pattern

Pattern printed several times

Optimize for different

areas of the print zone

3-22

HP Designjet Ultra Low End Printer Service Manual

System Maintenance Utility

Once the Accuracy Calibration has been printed, rotate the page and reload it upside down (image facing down).

Step 1 - Rotate the page and reload it upside down (image facing down)

Step 2 - Press "scan test plot"

HP Designjet Ultra Low End Printer Service Manual

3-23

System Maintenance Utility

Get Printer Information

This option allows you to view all the information available on the Printer:

Refer to the Test Prints chapter for explanations on each section.

Step 1 - Select "advanced functions"

and then "get printer

information"

3-24

Sample of the

information page

HP Designjet Ultra Low End Printer Service Manual

Update Firmware

Update firmware updates the built-in software of the printer. The update

process will check the printer's version with the latest version available from HP. Before trying this utility, first make sure that you have an internet connection.

Do not power off the printer during this operation. The printer display will indicate busy until the operation is finished.

The first step will be to check if newer printer software is available. If newer software is available, then follow the instructions in the window in order to upgrade the printer software.

Step 1 - Select "advanced functions"

and then "update firmware"

System Maintenance Utility

Step 2 - Click on this link

If you do not have Internet access, you can still send a new firmware file (which you have received on CD from HP) from your computer to the Printer.

If newer printer software is not available, then this message will be displayed

HP Designjet Ultra Low End Printer Service Manual

3-25

System Maintenance Utility

Reset Jetdirect Network Card

Use this function to reset the HP Jetdirect Network card configuration to the factory defaults. This should only be used if the HP Jetdirect Network card is not responding and no other recovery method works.

Any user configuration information, for example the IP address, will be lost. In this case the system maintenance utility will not be able to communicate with the printer using the network.

The HP Jetdirect Network card will need to be reconfigured, using WebJetAdmin for example, after this reset.

Step 1 - Select "advanced functions"

and then "reset jetdirect

network card"

Step 2 - Press "reset jetdirect network card"

3-26

HP Designjet Ultra Low End Printer Service Manual

Utilities 4

Utilities 4-2

How to Access Restricted Access Utilities 4-2 Enable/Disable Buzzer 4-3 Transport Position 4-3 Printhead Recovery 4-4 Network Card Reset 4-6 Set to Factory Defaults 4-6 Hard EEPROM reset 4-7 Set Flag to Prime Tubes 4-8

HP Designjet Ultra Low End Printer Service Manual

4-1

Utilities

The following Utilities are available through the printer:

1 Enable/disable buzzer ⇒ Page 3

This utility allows you to switch Off or On the internal buzzer.

2 Transport Position ⇒ Page 3.

This utility allows you to put the printer in a stable condition before transporting it to another location.

3 Printhead Recovery ⇒ Page 4

This utility helps maintain proper operation of all nozzles in the printheads. This is only recommended if you are experiencing problems with print quality such as banding.

4 Network Card Reset ⇒ Page 6.

Use this utility to reset the HP Jetdirect card configuration to the factory defaults. This should only be used if the HP Jetdirect card is not responding and no other recovery method works.

5 Set to Factory Defaults ⇒ Page 6. RESTRICTED ACCESS

Use this utility to return to the default settings that were set in the factory.

6 Hard EEPROM reset ⇒ Page 7. RESTRICTED ACCESS

This utility allows you to reset the EEPROM inside the Printer.

7 Set Flag to Prime Tubes ⇒ Page 8. RESTRICTED ACCESS

The purpose of this utility is to prime the Ink Supply Tubes after they have been replaced (or if a situation arises where you need to force the priming).

How to Access Restricted Access Utilities

Some of the Service Utilities are restricted to hp qualified personnel only. To access these restricted service utilities, while the printer is switched OFF, press both the resume and power buttons together until the Tool icon appears on the front panel.

Tool Icon

4-2

press both the resume and

power buttons together

HP Designjet Ultra Low End Printer Service Manual

Enable/Disable Buzzer

This utility allows you to switch Off or On the internal buzzer.

Switch Off or On the buzzer as follows:

1 Hold the power button down and press the cancel button five times.

Utilities

Hold Power Button

2 Turn the Printer Off and then On again.

Press Resume button five times

Transport Position

This utility allows you to put the printer in a stable condition before transporting it to another location.

Place the Printer in Transport Position as follows:

1 Hold the power button down and press the cancel button twice and the

resume button three times.

Press Cancel button twice

Hold Power Button

HP Designjet Ultra Low End Printer Service Manual

Press Resume button three times

4-3

Utilities

Printhead Recovery

This utility helps maintain proper operation of all nozzles in the printheads. This is only recommended if you are experiencing problems with print quality such as banding.

Three levels of recovery are available: soft, medium and hard. As a first step, the soft recovery should be used. If you still experience the same image problems, then select medium. Hard recovery should only be used as a last resort.

Before recovering the printheads, first check the maximum recovery level already performed on the printheads. If hard level (Recovery Level 3) has already been performed, then do not try performing hard level again. The Maximum Recovery Level can be seen on the Printer Information page in the "Printhead History" section.

Perform the Printhead Recover as follows:

1 Depending on the Recovery level, hold the power button down and then

press:

 For level 1 (soft) - the cancel button twice.  For level 2 (medium) - the cancel button twice and the resume button

once.

 For level 3 (hard) - the cancel button twice and the resume button

twice.

Some Light Magenta Printheads will show degradation after 150cc of usage. This results in certain shift to green. If both of these conditions, 150cc and up and shift to green are apparent, then the following Printhead Recovery has to be performed.

Warning, this Printhead Recovery is quite strong and should only be executed when both of the above conditions occur. Also, before performing the Light Magenta Printhead Recovery, make sure that the Network, USB or Parallel cable is disconnected from the Printer.

 For Light Magenta Printhead degradation (standard recovery) - the cancel

button twice and the resume button 5 times.

A less aggressive recovery can be performed as well, currently it is not in use:

 For Light Magenta Printhead degradation (light recovery) - the cancel

button twice and the resume button 4 times.

4-4

HP Designjet Ultra Low End Printer Service Manual

Utilities

Maximum Recovery Level

already performed

Press Cancel button twice

Hold Power Button

Press Resume button:

zero times for level 1 (soft) once for level 2 (medium) twice for level 3 (hard) 4 times for level 4 (light) 5 times for level 5 (standard)

HP Designjet Ultra Low End Printer Service Manual

4-5

Utilities

Network Card Reset

Use this utility to reset the HP Jetdirect card configuration to the factory defaults. This should only be used if the HP Jetdirect card is not responding and no other recovery method works.

Any user configuration information, for example the IP address, will be lost. In this case the computer will not be able to communicate with the printer using the network.

The HP Jetdirect card will need to be reconfigured, using WebJetAdmin for example, after this reset.

Reset the Network Card as follows:

1 Hold the power button down and press the cancel button three times and

the resume button once.

Press Cancel button three times

Hold Power Button

Press Resume button once

Set to Factory Defaults

Use this utility to return to the default settings that were set in the factory.

Return to Factory Defaults as follows:

1 Hold the power button down and press the cancel button three times and

the resume button twice.

Press Cancel button three times

4-6

Hold Power Button

HP Designjet Ultra Low End Printer Service Manual

Press Resume button twice

Utilities

Hard EEPROM reset

This utility allows you to reset the EEPROM inside the Printer. A hard EEPROM reset is ONLY recommended when you need to install a used Electronics Module in a different Printer. This is because there is a discrepancy between the values of the Carriage EEPROM and the Electronics Module EEROM and since the values of the Electronics Module EEPROM are incorrect, a hard EEPROM reset will empty the Electronics Module EEPROM. This will then force the Electronics Module EEPROM to collect the values from the Carriage EEPROM when the Printer is next powered up.

After a hard EEPROM reset, the Printer will act like a new Printer and try to prime the Ink Supply Tubes when the Printer is next powered up.

Reset the EEPROM as follows:

1 Hold the power button down and press the cancel button three times and

the resume button four times.

Press Cancel button three times

Hold Power Button

Press Resume button four times

HP Designjet Ultra Low End Printer Service Manual

4-7

Utilities

Set Flag to Prime Tubes

The purpose of this utility is to prime the Ink Supply Tubes after they have been replaced (or if a situation arises where you need to force the priming procedure).

Prime the Ink Supply Tubes as follows:

Make sure that you install Printheads that haven’t had priming already done to them.

1 Hold the power button down and press the cancel button three times and

the resume button three times.

Press Cancel button three times

Hold Power Button

2 Switch Off the printer and then On again in order to start the priming of the

Ink Supply Tubes.

Press Resume button three times

4-8

HP Designjet Ultra Low End Printer Service Manual

Calibrations 5

PRS Adjustment 5-2

When Required 5-2

Factory Accuracy Calibration 5-13

HP Designjet Ultra Low End Printer Service Manual

5-1

Calibrations

PRS Adjustment

When Required

It is very important that you perform the PRS Adjustment whenever:

 The Pivot Assembly is removed or replaced.  The Feed Roller Assembly is removed or replaced  The Carriage Assembly is replaced (it is not necessary to perform the PRS

Adjustment if the carriage is reseated).

Carriage Assembly

Pivot Assembly

5-2

Feed Roller Assembly

Note: B-size printers do not need Prs Adjustment

HP Designjet Ultra Low End Printer Service Manual

Manual PRS Adjustment

The purpose of the Manual PRS Adjustment is to adjust the distance between the Carriage Assembly and the Pivot Assembly. This adjustment is necessary in order to prevent problems like Printhead crashes.

Perform the Manual PRS Adjustment as follows:

The Manual PRS Adjustment should be carried out using the Carriage Height Tool.

Calibrations

Carriage Height Tool

During the Manual PRS Adjustment procedure the Carriage Assembly has to be moved along the length of the printer. Make sure that the Carriage Assembly is only ever moved by pulling

the belt and never by direct contact with the Carriage itself.

Correct: move using the belt.

Incorrect: never move using Carriage Assembly.

HP Designjet Ultra Low End Printer Service Manual

5-3

Calibrations

1 Turn On the Printer and open the Printhead Access Door.

Make sure that you turn ON the Printer, otherwise you will NOT be able to open the Carriage Cover.

2 Open the Carriage Cover and install the Carriage Height Tool into the

Magenta Stall - Make sure ALL the other printheads are already removed from the Carriage Assembly.

3 Close the Carriage Cover and switch OFF the Printer.

Make sure that you turn OFF the Printer, otherwise you will NOT be able to manually move the Carriage Assembly.

5-4

HP Designjet Ultra Low End Printer Service Manual

Calibrations

4 Move the Carriage Assembly to the left hand side of the Printer (to the

position shown).

5 Using the belt, move the Carriage Assembly backwards and forwards over

the Pivot Assembly (but staying on the left hand side of the printer), carefully listening for a scraping sound.

HP Designjet Ultra Low End Printer Service Manual

5-5

Calibrations

6 If you hear a scraping sound, that means that the Pivot Assembly is too high

and needs to be lowered slightly. Lower the Pivot Assembly slightly by turning the T-8 screw 1/8th of a turn clockwise and then check for a scraping sound again as shown previously in step 5.

5-6

Cross-Section - Lowering the Pivot Assembly

HP Designjet Ultra Low End Printer Service Manual

Calibrations

7 If you don’t hear a scraping sound, that means that the Pivot Assembly is too

low and needs to be raised slightly. Raise the Pivot Assembly slightly by turning the T-8 screw1/8th of a turn anti-clockwise and then check for a scraping sound again as shown previously in step 5.

Cross-Section - Raising the Pivot Assembly

HP Designjet Ultra Low End Printer Service Manual

5-7

Calibrations

8 Repeat steps 5 to 7 until you reach a point where you will hear the scraping

sound and by turning the screw just 1/8th of a turn clockwise, the scraping sound will disappear.

9 Move the Carriage Assembly to the right hand side of the Printer (to the

position shown).

5-8

10 Using the belt, move the Carriage Assembly backwards and forwards over

the Pivot Assembly (but staying on the right hand side of the printer), carefully listening for a scraping sound.

HP Designjet Ultra Low End Printer Service Manual

Calibrations

11 If you hear a scraping sound, that means that the Pivot Assembly is too high

and needs to be lowered slightly. Lower the Pivot Assembly slightly by turning the T-8 screw 1/8th of a turn clockwise and then check for a scraping sound again as shown previously in step 10.

Cross-Section - Lowering the Pivot Assembly

HP Designjet Ultra Low End Printer Service Manual

5-9

Calibrations

12 If you don’t hear a scraping sound, that means that the Pivot Assembly is too

low and needs to be raised slightly. Raise the Pivot Assembly slightly by turning the T-8 screw1/8th of a turn anti-clockwise and then check for a scraping sound again as shown previously in step 10.

5-10

Cross-Section - Raising the Pivot Assembly

HP Designjet Ultra Low End Printer Service Manual

Calibrations

13 Repeat steps 10 to 12 until you reach a point where you will hear the

scraping sound and by turning the screw just 1/8th of a turn clockwise, the scraping sound will disappear.

14 Move the Carriage Assembly along the length of the Printer, listening

carefully for the scraping sound.

15 If you don’t hear the scraping sound, then the PRS Adjustment is correct, go

to step 17.

HP Designjet Ultra Low End Printer Service Manual

5-11

Calibrations

16 If you hear the scraping sound, then you will need to lower the Pivot

Assembly slightly by turning the T-8 screw 1/8th of a turn clockwise on both the left and right hand side of the Pivot Assembly. Check for a scraping sound again as shown previously in step 14.

17 Remove the Carriage Height Tool.

5-12

HP Designjet Ultra Low End Printer Service Manual

Restricted

Access

Calibrations

Factory Accuracy Calibration

The Accuracy Calibration should ONLY be performed by a qualified Service Engineer.

The Factory Accuracy Calibration needs to be performed whenever:

 Banding is detected in printed images.  The Feed Roller Assembly is disassembled or replaced.  The Paper-Axis Motor Drive Assembly is disassembled or replaced.  The Encoder Disc is removed or replaced.

Ensure that you use HP Proofing Gloss or HP Premium Photo Gloss in order to perform the Factory Accuracy Calibration.

The B size printer (HP Designjet 30 Printer series) needs at least firmware B.05.XX to be able to perform this calibration

Perform the Accuracy Calibration as follows:

1 Load an A3/B-size sheet of HP Proofing Gloss in to the input tray.

2 To manually print the Factory Accuracy Calibration, hold the power button

down and press the cancel button once and the resume button once.

To Print the

Factory Accuracy

Calibration

Press Cancel button once

Hold Power Button

3 Once the Accuracy Calibration has been printed, rotate the page and

reload it upside down (image facing down).

4 To scan the Accuracy Calibration, hold the power button down and press

the cancel button once and the resume button four times.

To Scan the

Accuracy Calibration

Press Cancel button once

Press Resume button once

Press Resume button four times

Hold Power Button

HP Designjet Ultra Low End Printer Service Manual

5-13

Calibrations

Line used to detect

starting point to scan

Indication that tells you

how to load the paper

to scan the pattern

Sample of the

Accuracy Calibration Print

Pattern printed several times

Optimize for different

areas of the print zone

Important Caution

Factory Advance Calibration

will affect forever the

banding performance of the

printer on ALL media types

5-14

HP Designjet Ultra Low End Printer Service Manual

Calibrations

Parts replacement and associated calibrations

Following the removal and replacement of some components, it is important that calibrations are performed immediately afterwards. Shown below is a table describing which parts require calibrations when they are replaced, and the order in which you should perform the calibrations.

Description of

service part

Media

Advance

PRS

Calibration

Printhead

Alignment

Calibration

Print Platen SV 1 2 Pick Roller SV 1 2 3 Feed Roller 1 2 3 Inner Paper G SV 1 2 3 Carriage Belt SV 1 Lower Paper Guide Bits SV 1 2 3 Bypass Platen 1 2 3 Bypass Actuator 1 2 3 Carriage SV 1 2 Tubes SV 1 Pivot SV 1 2 Electronics Module 1 Disk Encoder 1 2

HP Designjet Ultra Low End Printer Service Manual

5-15

Parts and Diagrams6

Cover Assemblies 6-2 Cover Assemblies 6-5 Printer Labels 6-8 Right Hand Assemblies 6-11 Left Hand Assemblies 6-14 Scan-Axis Assemblies 6-16 Top Paper Path Assemblies (1 of 2) 6-19 Top Paper Path Assemblies (2 of 2) 6-21 Rear Paper Path Assemblies 6-23 Paper Feed Assemblies 6-25 Cable Harnesses 6-27 Ink Supplies & Accessories (1of 4) 6-29 Ink Supplies & Accessories (3 of 4) 6-33 Ink Supplies & Accessories (4 of 4) 6-35 Rollfeed Components 6-37

HP Designjet Ultra Low End Printer Service Manual

6-1

Parts and Diagrams

Cover Assemblies

Applicable Designjets: Only 10ps, 20ps, 50ps, 30, 30n

Cover Assemblies

Reference

Drawing

1 C7790-60118 1

1 C7790-60447 1

2 C7790-60108 1 Left Trim (Applicable to 10ps,20ps,50ps)

2 C7790-60444 1 Left Trim (Applicable to 30 & 30n)

3 0515-2811 2 Screw

4 C7790-60117 1

5 0515-2812 1 Screw

6 C7790-60295 1 Filter Assembly

7 C7790-60100 1

HP Part Number Quantity Description/Comments

Left Cover (Includes Front Panel Label) (Applicable to 10ps,20ps,50ps)

Left Cover (Includes Front Panel Label) (Applicable to 30 & 30n)

Right Cover (includes the Right Trim, Instruction Label, Ink Family Number Label and Ink Color Label) (Applicable to 10ps,20ps,50ps)

Right Cover (includes the Right Trim,

C7790-60456 1

C7790-60100 1

Instruction Label, Ink Family Number Label and Ink Color Label) (Applicable to 30 & 30n)

Back Cover (Center Cover) (Applicable to 10ps,20ps,50ps)

Back Cover (Center Cover) (Applicable to 30 & 30n)

8 0515-2811 4 Screw

9 C7790-60102 1 Front Cover (Applicable to 10ps,20ps,50ps)

10 Q1293-60054 1 Door Sensor Assembly

11 C7790-60292 1 Ink Cartridge Door 10ps

C7790-60293 1 Ink Cartridge Door 20ps

C7790-60452 1 Ink Cartridge Door 30

C7790-60453 1 Ink Cartridge Door 30n

C7790-60294 1 Ink Cartridge Door 50ps

Printhead Door Assembly (includes Ink

12 C7790-60106 1

6-2

HP Designjet Ultra Low End Printer Service Manual

Cartridge Door Hinge and Printhead Door Label) (Applicable to 10ps,20ps,50ps)

C7790-60457 1

13 C7790-60086 1

C7790-60443 1

Parts and Diagrams

Printhead Door Assembly (includes Ink Cartridge Door Hinge and Printhead Door Label) (Applicable to 30 & 30n)

Access Door Assembly (Applicable to 10ps,20ps,50ps)

Access Door Assembly (Applicable to 30 & 30n)

HP Designjet Ultra Low End Printer Service Manual

6-3

Parts and Diagrams

6-4

Figure 1: Cover Assemblies

HP Designjet Ultra Low End Printer Service Manual

Cover Assemblies

Parts and Diagrams

Cover Assemblies

Reference

Drawing

1 C7791-60300 1

2 0515-2811 2 Screw

3 C7791-60286 1

HP Part Number Quantity Description/Comments

C7796-60018 1

C7791-60137 1

Q6655-60091 1

Q6656-60062 1

C7796-60064 1

C7791-60311 1 Right Cover (Applicable to 120 & 120nr)

Left Cover (Includes Front Panel Label) (Applicable to 130 & 130nr)

Left Cover (Includes Front Panel Label) (Applicable to 100, 100+,110, 110+, 110+nr)

Left Cover (Includes Front Panel Label) (Applicable to 120 & 120nr)

Left Cover (Includes Front Panel Label) (Applicable to 70)

Left Cover (Includes Front Panel Label) (Applicable to 90, 90r)

Right Cover (Applicable to 90, 90r, 130 & 130nr)

Right Cover (Applicable to 70, 100, 100+,110, 110+, 110+nr)

4 0515-2812 1 Screw

5 C7790-60295 1 Filter Assembly

6 C7791-60285

C7791-60310 1

Q6655-60092 1 Back Cover (Applicable to 70)

Q6656-60063 1 Back Cover (Applicable to 90, 90r)

7 0515-2811 4 Screw

8 Q1293-60054 1 Door Sensor Assembly

9 Q6655-60093 Ink Cartridge Door (Applicable to 70)

Q6656-60064 Ink Cartridge Door (Applicable to 90)

Q6656-60079 Ink Cartridge Door (Applicable to 90r)

C7791-60294 1 Ink Cartridge Door (Applicable to130)

C7791-60295 1 Ink Cartridge Door (Applicable to130nr)

C7796-60015 1 Ink Cartridge Door (Applicable to 100)

C7796-60094 Ink Cartridge Door (Applicable to 100+)

Back Cover (Center Cover) (Applicable to 130 & 130nr)

Back Cover (Applicable to 100, 100+, 110, 110+, 110+nr, 120 &120nr)

HP Designjet Ultra Low End Printer Service Manual

6-5

Parts and Diagrams

C7791-60244 1 Ink Cartridge Door (Applicable to 110 )

C7796-60095 Ink Cartridge Door (Applicable to 110+)

C7796-60106 Ink Cartridge Door (Applicable to 110+nr)

C7791-60130 1 Ink Cartridge Door (Applicable to120)

C7791-60131 1 Ink Cartridge Door (Applicable to120nr)

10 C7790-60457 1

C7796-60021 1

C7790-60106 1

11 C7791-60277 1

Printhead Door Assembly (includes Ink Cartridge Door Hinge and Printhead Door Label) (Applicable to 90, 90r, 130 & 130nr)

Printhead Door Assembly (includes Ink Cartridge Door Hinge and Printhead Door Label) (Applicable to 70, 100, 100+, 110, 110+, 110+nr)

Printhead Door Assembly (includes Ink Cartridge Door Hinge and Printhead Door Label) (Applicable to 120 & 120nr)

Access Door Assembly (Applicable to 130 & 130nr)

C7791-60139 1

C7796-60020 1

Q6655-60094 1 Access Door Assembly (Applicable to 70)

Q6656-60065 1

12 C7791-60216 1

Access Door Assembly (Applicable to 120 & 120nr)

Access Door Assembly (Applicable to 100, 100+, 110, 110+, 110+nr)

Access Door Assembly (Applicable to 90, 90r)

Rear Trim Kit (Applicable to 100, 110+, 110, 110+, 120, 130)

6-6

HP Designjet Ultra Low End Printer Service Manual

Parts and Diagrams

8 9

Figure 2: Cover Assemblies

HP Designjet Ultra Low End Printer Service Manual

6-7

Parts and Diagrams

Printer Labels

Reference

Drawing

1 C7790-60202 1

3 C7790-60148

HP Part Number Quantity Description/Comments

C7790-60450 1

C7796-60041 1

C7790-60202 1

C8109-67002

C7790-60201

C7790-60449 1

C8109-67003 1

Printhead Access Instructions Label (Applicable to 10ps, 20ps and 50ps)

Printhead Access Instructions Label (Applicable to 30, 30n, 90, 90r, 130 & 130nr)

Printhead Access Instructions Label (Applicable to 70, 100, 100+, 110, 110+, 110+nr)

Printhead Access Instructions Label (Applicable to 120 and 120nr)

Ink Cartridge Color Label (Applicable to 70, 100, 100+, 110, 110+, 110+nr)

Ink Cartridge Color Label (Applicable to 10ps, 20ps, 30, 30n, 50ps, 90, 90r, 120, 120nr)

Ink Cartridge Family Label (Applicable to 10ps, 20ps, 50ps, 120, 120nr)

Ink Cartridge Family Label (Applicable to 30, 30n, 90, 90r, 130 & 130nr)

Ink Cartridge Family Label (Applicable to 70, 100, 100+, 110, 110+, 110+nr)

6-8

4 C7790-60139 1 Serial Number Label 10ps

C7790-00041 1 Serial Number Label 20ps

C7790-60477 1 Serial Number Label 30

C7790-60478 1 Serial Number Label 30n

C7790-00042 1 Serial Number Label 50ps

Q6655-60095 1 Serial Number Label 70

Q6656 -60066 1 Serial Number Label 90

Q6656-60080 1 Serial Number Label 90r

C7796-60027 1 Serial Number Label 100

C7796-60098 1 Serial Number Label 100+

C7796-60033 1 Serial Number Label 110

C7796-60099 1 Serial Number Label 110+

C7791-60334 1 Serial Number Label 110+ nr

C7791-60148 1 Serial Number Label 120

HP Designjet Ultra Low End Printer Service Manual

Parts and Diagrams

C7791-60149 1 Serial Number Label 120nr

C7791-60303 1 Serial Number Label 130

C7791-60305 1 Serial Number Label 130 n r

5 C7790-60213 1

Q6655-60096 1 Front Panel Label (Applicable to 70)

Q6656-60067 1 Front Panel Label (Applicable to 90, 90r)

C7790-60451 1

C7796-60042

C7791-60255

- C7791-60228 1

Front Panel Label (Applicable to 10ps, 20ps and 50ps)

Front Panel Label (Applicable to 30, 30n and 130, 130nr)

Front Panel Label (Applicable to 100, 110+, 110, 110+, 110+nr)

Front Panel Label (Applicable to 120, 120nr)

Load Rollfeed Label (Applicable to 90r, 130nr, 110, 110+, 110+nr, 120nr, 130nr)

HP Designjet Ultra Low End Printer Service Manual

6-9

Parts and Diagrams

6-10

Figure 3: Printer Labels

HP Designjet Ultra Low End Printer Service Manual

Right Hand Assemblies

Parts and Diagrams

Reference

Drawing

1 C7790-60419 1

2 0515-2812 2 Screw

3 C7790-60145 1

4 C7790-60144 1

HP Part Number Quantity Description/Comments

C1296-60049 1

C7796-60029

C7790-60419

C8109-67022 1

C7790-60470 1

Ink Supply Station Assembly (Applicable to 10ps, 20ps and 50ps)

Ink Supply Station Assembly (Applicable to 30, 30n, 90, 90r, 130, 130nr)

Ink Supply Station Assembly (Applicable to 70, 100, 100+, 110, 110+, 110+nr)

Ink Supply Station Assembly (Applicable to 120 and 120nr)

ISS Bottom Foam (Applicable to 10ps, 20ps and 50p, 30, 30n, 90, 90r, 120, 120nr, 130, 130nr)

ISS Bottom Foam (Applicable to 70, 100, 100+, 110, 110+, 110+nr)

ISS Rear Foam (Applicable to 10ps, 20ps, 50ps, 70, 100, 100+, 110, 110+, 110+nr, 120, 120nr)

ISS Rear Foam (Applicable to 30, 30n,90, 90r, 130, 130nr)

5 C7790-60418 1

C1293-60048 1

Q6655-60120

Q6656-60093 1

C1293-60203 1

C7796-60204 1

C7796-60149 1

C7791-60132

6 0515-2599 2 Screw

7 Q1293-60053 1 Power Supply Unit

Electronics Module Assembly (Applicable to 10ps, 20ps and 50ps)

Electronics Module Assembly (Applicable to 30 and 30n)

Electronics Module Assembly (Applicable to

70)

Electronics Module Assembly (Applicable to 90, 90r)

Electronics Module Assembly (Applicable to 130 and 130nr)

Electronics Module Assembly (Applicable to 100, 110)

Electronics Module Assembly (Applicable to 100+, 110+, 110+nr)

Electronics Module Assembly (Applicable to 120, 120nr)

HP Designjet Ultra Low End Printer Service Manual

6-11

HP Designjet 10, Designjet 30, Designjet 70, Designjet 90, Designjet 100 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Using this Manual

Purpose

Readership

Part Numbers

Conventions

Usage Report Page

Information Page

NVM Contents Page

Introduction

Errors and Warnings

System Error Codes

Warnings

Startup track mode

Emergency Firmware Upgrade

System Error Codes - Explanation

Introduction

Launching the System Maintenance Utility (Designjet 120/120nr)

Launching the System Maintenance Utility (Designjet 30, 30n, 90, 90r, 130, 130nr)

System Maintenance Utility (HP Designjet 120/120nr)

Color Calibration

Get Printer Information

Align Printheads

Clean Printheads

Update Firmware

Print Test Page

Calibrate Paper Feed

Reset Jetdirect Card

System Maintenance Utility (Designjet 30, 30n, 90, 90r, 130, 130nr)

Main Menu - Printer Front Panel Replication

Color Calibration

Align Printheads

Clean Printheads

Check Image Quality

Calibrate Paper Feed

Get Printer Information

Update Firmware

Reset Jetdirect Network Card

Utilities

How to Access Restricted Access Utilities

Enable/Disable Buzzer

Transport Position

Printhead Recovery

Network Card Reset

Set to Factory Defaults

Hard EEPROM reset

Set Flag to Prime Tubes

PRS Adjustment

When Required

Manual PRS Adjustment

Factory Accuracy Calibration

Parts replacement and associated calibrations

Cover Assemblies

Cover Assemblies

Printer Labels

Right Hand Assemblies