HP Designjet 10, Designjet 30, Designjet 70, Designjet 90, Designjet 100 Service Manual
...
For HP Internal Use Only
©Copyright Hewlett-Packard
Company 2006
This document contains
proprietary information that is
protected by copyright. All
rights are reserved. No part of
this document may be
photocopied, reproduced, or
translated to another language
without the prior written
consent of Hewlett-Packard
Company.
First Edition, March 2006
Warranty
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes
no warranty of any kind
with regard to this
material, including, but
not limited to, the implied
warranties of
merchantability and
fitness for a particular
purpose.
Hewlett-Packard shall not be
liable for errors contained
herein or for incidental or
consequential damages in
connection with the furnishing,
performance, or use of this
material.
WARN ING
The procedures described in
this manual are to be
performed by HP-qualified
service personnel only.
Electrical Shock Hazard
Serious shock hazard leading
to death or injury may result if
you do not take the following
precautions:
- Ensure that the ac power
outlet (mains) has a protective
earth (ground) terminal.
- Disconnect the Printer from the
power source prior to
performing any maintenance.
- Prevent water or any other
liquids from running onto
electrical components or
circuits, or through openings in
the enclosure.
Electrostatic Discharge
Refer to the beginning of
Chapter 4of this manual, for
precautions you should take to
prevent damage to the Printer
circuits from electrostatic
discharge.
WARN ING
The Warning symbol calls
attention to a procedure,
practice, or the like, which, if
not correctly performed or
adhered to, could result in
personal injury. Do not
proceed beyond a Warning
symbol until the indicated
conditions are fully understood
and met.
CAUTION
The Caution symbol calls
attention to an operating
procedure, practice, or the like,
which, if not correctly
performed or adhered to, could
result in damage to or
destruction of part or all of the
product. Do not proceed
beyond a Caution symbol until
the indicated conditions are
fully understood and met.
Content Management Department,
Barcelona Division,
Hewlett-Packard Espanola, S.A.
Avda. Graells, 501
08190 Sant Cugat del Valles
Spain
Safety Symbols
General definitions of safety
symbols are given immediately
after the table of contents.
Using this Manual
Purpose
This Service Manual contains information necessary to test, calibrate and
service:
HP Designjet 10ps Printer (Model C7790A)
HP Designjet 20ps Printer (Model C7790B)
HP Designjet 30 Printer (Model C7790D)
HP Designjet 30n Printer (Model C7790E)
HP Designjet 50ps Printer (Model C7790C)
HP Designjet 70 Printer (Model Q6655A)
HP Designjet 90 Printer (Model Q6656A)
HP Designjet 90r Printer (Model Q6656B)
HP Designjet 100 Printer (Model C7796A)
HP Designjet 100+ Printer (Model C7796C)
HP Designjet 110 Printer (Model C7796B)
HP designjet 110+ Printer (Model C7796D)
HP Designjet 110+nr Printer (Model C7796E)
HP designjet 120 Printer (Model C7791A)
HP Designjet 120nr Printer (Model C7791B)
HP Designjet 130 Printer (Model C7791C)
HP Designjet 130nr Printer (Model C7791D)
For information about using these printers, refer to the corresponding User
and Quick Reference Guides.
Readership
The procedures described in this Service Manual are to be performed by HP
Certified service personnel only.
Part Numbers
Part Numbers for Printer options, accessories and service parts are located
in Chapter 7.
Conventions
A small arrow ⇒ is used to indicate other parts of the Service Manual where
you can find information related to the topic you are consulting.
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HP Designjet Ultra Low End Printer Service Manual
Table of Contents 1
Table of Contents
Test Prints
System Error Codes
System Maintenance Utility
Utilities
Calibrations
Parts and Diagrams
Removal and Installation
Maintenance
1-1
2-1
4-1
5-1
6-1
7-1
8-1
3-1
HP Designjet Ultra Low End Printer Service Manual
-3
Test Prints 1
Usage Report Page 1-2
Information Page 1-3
NVM Contents Page 1-5
1
HP Designjet Ultra Low End Printer Service Manual
1-1
Test Prints
Usage Report Page
The Usage Report Page contains the following information:
Printer Model Name.
Printer Model Number.
Printer Serial Number.
Date of last print job received.
Total ink consumed.
Date of first print job received.
Number of pages printer (media size/media type/print quality setting).
To print the Usage Report Page, hold the power button down and press the
resume button once.
Press Resume
button once
Hold Power Button
Sample of the
Usage Report Page
1-2
HP Designjet Ultra Low End Printer Service Manual
Test Prints
Information Page
The Information Page contains the following information:
Printer Identification.
Printer Status.
Printer Usage.
Ink Consumable Identification.
Ink Consumables Status.
Ink Consumables Usage.
Network Card Information.
To print the Information Page, hold the power button down and press the
resume button 4 times.
Press Resume
button 4 times
Hold Power Button
Sample of the
Information Page
(page 1 of 3)
HP Designjet Ultra Low End Printer Service Manual
1-3
Test Prints
Sample of the
Information Page
(page 2 of 3)
Sample of the
Information Page
(page 3 of 3)
1-4
HP Designjet Ultra Low End Printer Service Manual
Press Resume
button once
Test Prints
NVM Contents Page
The NVM Contents Page contains the following information:
EEROM values dump containing all the values stored in the EEROM
(Calibration, etc.)
Printheads Acumen dump
Cartridges Acumen dump.
To print the NVM Contents Page, hold the power button down and press the
cancel button once and the resume button twice.
Press Resume
button twice
Hold Power Button
Sample of the
NVM Contents Page
(page 1 of 3)
HP Designjet Ultra Low End Printer Service Manual
1-5
Test Prints
Sample of the
NVM Contents Page
(page 2 of 3)
Sample of the
NVM Contents Page
(page 3 of 3)
1-6
HP Designjet Ultra Low End Printer Service Manual
System Error Codes 2System Error Codes 1
System Error Codes 2-4
Warnings 2-11
Startup track mode 2-19
Emergency Firmware Upgrade 2-26
System Error Codes - Explanation 2-27
2
HP Designjet Ultra Low End Printer Service Manual
2-1
System Error Codes
Introduction
The following pages contain a list of system error codes and their respective
descriptions and recommended corrective actions. Only try one
recommended action at a time and check if the error code has disappeared.
Since the front panel can only display graphics, the error code needs to be
determined by counting the bars on the front panel (as shown below).
Failing Subsystem
Recovery
Action
1 unit
2 units
flashing
7
9
First 2 digits of
the error code
0 4
Second 2 digits
of the error code
Refer to Page 2-27 for an explanation on the construction of
the Error Codes and Warnings.
2-2
HP Designjet Ultra Low End Printer Service Manual
System Error Codes
Errors and Warnings
Error Codes will normally be displayed directly on the front panel (but can
also be seen on the Information Page) and will require some kind of
intervention to resolve the problem. Warnings will not be displayed on the
front panel, but will instead only appear on the Information Page, therefore
allowing the user to continue operating the printer without the need of an
intervention.
System Errors
You can also obtain report of the System Error and Warnings
through the DesignJet System Maintenance Tool.
HP Designjet Ultra Low End Printer Service Manual
Warnings
2-3
System Error Codes
System Error Codes
System Error: 01:10
Problem
Description:
Corrective Action: Replace the Electronics Module ⇒ Page 7-18.
System Error: 01:12
Problem
Description:
Corrective Action: Try the following:
Electronics Module failure.
Electronics Module failed during the firmware upgrade OR the Electronics
Module failed during initialization.
If the Electronics Module failed during initialization, you must perform the
Electronics Test to determine the cause of the failure.
If the Electronics Module failed during the firmware upgrade, first perform
an emergency firmware upgrade (⇒ Page 2-26).
If an emergency firmware upgrade is NOT possible or it didn’t work,
replace the Electronics Module ⇒ Page 7-18.
System Error: 02:10
Problem
Description:
Corrective Action: Replace the Carriage Assembly ⇒ Page 7-35.
Carriage failure.
System Error: 04:13
Problem
Description:
Corrective Action: Unplug the power cable from the printer and wait a few seconds. Plug in the
System Error: 08:11
Problem
Description:
Corrective Action: Reconnect the Front Panel.
Generic Firmware Error (Network Card).
power cable again and check if the Error Code has disappeared. If the error
code continues, refer to the Jetdirect Card Service Manual and Service
Notes.
Front Panel cannot be detected.
2-4
HP Designjet Ultra Low End Printer Service Manual
System Error: 11:10
System Error Codes
Problem
Description:
Corrective Action: Try the following:
Trailing Cable Failure.
Replace the Carriage Assembly ⇒ Page 7-35.
If the Error Code continues, replace the Electronics Module ⇒ Page 7-18.
Only replace one component at a time and check if the error
has gone before replacing another component. Using this
procedure you will be able to determine exactly which
component failed.
System Error: 11:11
Problem
Description:
Corrective Action: Try the following:
Trailing Cable is badly connected.
Reconnect the Trailing Cable correctly to the Electronics Module.
If the Error Code continues, replace the Carriage Assembly ⇒ Page 7-35.
System Error: 21:10
Problem
Description:
Corrective Action: Replace the Service Station Assembly ⇒ Page 7-24.
Service Station failure.
System Error: 22:10
Problem
Description:
Corrective Action: Replace the Ink Supply Station ⇒ Page 7-14.
System Error: 35:01
Problem
Description:
Corrective Action: Try the following:
Ink Supply Station failure.
No Cleanout Assembly detected while loading media.
Remove the Cleanout Assembly and install it again correctly.
Replace the Cleanout Interconnect PCA.
If the Error Code continues, replace the Cleanout Assembly.
Only replace one component at a time and check if the error
has gone before replacing another component. Using this
procedure you will be able to determine exactly which
component failed.
HP Designjet Ultra Low End Printer Service Manual
2-5
System Error Codes
System Error: 37:01
Problem
Description:
Corrective Action: Try the following:
Automatic roll motor shutdown.
If this error code was caused by a paper jam, unplug the power cable
from the printer and clear the blockage. Plug in the power cable again
and check if the Error Code has disappeared.
If there is no paper jam or if recovering the paper jam does not resolve
the problem, then replace the Automatic Roll System (the error could be
caused by anything that stalls the motor).
System Error: 37:10
Problem
Description:
Corrective Action: Replace the Automatic Roll System (the error could be caused by anything
System Error: 42:10
Problem
Description:
Corrective Action: Replace the Carriage Motor Assembly ⇒ Page 7-29.
Automatic roll home position error.
that causes the home position not to be detected or not to be the correct one
- electrical sensors, internal mechanical problems, etc.).
Carriage Motor failure (short-circuit).
2-6
HP Designjet Ultra Low End Printer Service Manual
System Error: 56:10
System Error Codes
Problem
Description:
Corrective Action: Try the following:
Error during the calibration of the motor encoder system or a problem
finding the zero position on the Encoder Disc.
Replace the Paper-Axis Motor Drive Assembly ⇒ Page 7-75.
Replace the Encoder Disc.
Make sure you recalibrate the Paper-Axis after replacing the
Paper-Axis Motor Drive Assembly or the Encoder Disc.
Only replace one component at a time and check if the error
has gone before replacing another component. Using this
procedure you will be able to determine exactly which
component failed.
System Error: 56:13
Problem
Description:
Corrective Action: Unplug the power cable from the printer and wait a few seconds. Plug in the
Error during the calibration of the Line-feed Motor/Encoder system.
power cable again and check if the Error Code has disappeared.
System Error: 61:05
Problem
Description:
Corrective Action: Upgrade the RIP software or the Designjet System Maintenance Tool.
System Error: 62:04, 63:04, 64:04 and 65:04
Problem
Description:
Corrective Action: Try the following:
Firmware Upgrade or Color Calibration was rejected because the file was
sent in the wrong format.
I/O module error (62 = parallel; 63 = Network; 64 = USB).
Unplug the power cable from the printer and wait a few seconds. Plug in
the power cable again and check if the Error Code has disappeared.
If the Error Code reappears, upgrade the firmware.
System Error: 71:03
Problem
Description:
Corrective Action: Try the following:
Generic Firmware Error (
Out of memory).
Unplug the power cable from the printer and wait a few seconds. Plug in
the power cable again and check if the Error Code has disappeared.
If the Error Code reappears, check for a new Firmware release.
HP Designjet Ultra Low End Printer Service Manual
2-7
System Error Codes
System Error: 71:14
Problem
Description:
Corrective Action: Try the following:
Memory Management Error (
Unplug the power cable from the printer and wait a few seconds. Plug in
the power cable again and check if the Error Code has disappeared.
If the Error Code reappears, perform an emergency firmware upgrade ⇒
Page 26.
System Error: 72:04
Problem
Description:
Corrective Action: Try the following:
Generic Firmware Error (
Unplug the power cable from the printer and wait a few seconds. Plug in
the power cable again and check if the Error Code has disappeared.
If the Error Code reappears, check for a new Firmware release.
If possible, request the user to provide the following information which
can be found on the information page:
– Firmware Release.
– Filename.
– Line.
Out of memory during firmware upgrade).
expected
).
System Error: 74: 12
Problem
Description:
Corrective Action: Try the following:
System Error: 79:04
Problem
Description:
Corrective Action: Try the following:
Firmware Upgrade Error (Memory size check failed during firmware upgrade).
Perform the automatic troubleshooting procedure (requires a special
firmware upgrade file that must be provided by the manufacturing division).
Generic Firmware Error (
Unplug the power cable from the printer and wait a few seconds. Plug in
the power cable again and check if the Error Code has disappeared.
If the Error Code reappears, check for a new Firmware release.
If possible, request the user to provide the following information which
can be found on the information page:
– Firmware Release.
– Filename.
– Line.
unexpected
).
2-8
HP Designjet Ultra Low End Printer Service Manual
System Error: 81:01
System Error Codes
Problem
Description:
Corrective Action: Try the following:
Paper-Axis shutdown - usually a paper-jam caused by a blockage of the
Paper-axis System.
If this error code was caused by a paper-jam, unplug the power cable
from the printer and clear the blockage. Plug in the power cable again
and check if the Error Code has disappeared
If this error code appeared but was NOT caused by a paper jam,
replace the Paper-Axis Motor Drive Assembly ⇒ Page 7-75.
System Error: 81:12
Problem
Description:
Corrective Action: This error usually appears during the paper-advance calibration - Retry the
System Error: 83:10
Problem
Description:
Corrective Action: Try the following:
Media Advance error.
paper-advance calibration.
Sheet feeding failure.
Replace the Out-Of-paper Sensor.
Replace the Electronics Module ⇒ Page 7-18.
System Error: 85:10
Problem
Description:
Corrective Action: Try the following:
Paper-Axis Encoder error.
Make sure that the Encoder Sensor cable is connected correctly.
Replace the Paper-Axis Motor Drive Assembly ⇒ Page 7-75.
Replace the Electronics Module ⇒ Page 7-18.
System Error: 86:01
Problem
Description:
Corrective Action: Try the following:
Scan-axis shutdown - usually a paper-jam caused by a blockage of the Scanaxis System.
Check that there are no obstacles in the Scan-Axis which stops the
Carriage from moving freely.
Too much friction in the Slider Rod, try lubricating the Slider Rod.
The Carriage is bumping into the Service Station. If the Carriage is stuck
at the right hand side of the Printer and cannot be moved out to the
center of the Print Platen it is because the Service Station cannot uncap
HP Designjet Ultra Low End Printer Service Manual
2-9
System Error Codes
the printheads. In this case replace the Service Station Assembly ⇒ Page
7-24.
Check that the belt is correctly installed and not damaged.
Check that the Turnaround Pulley is correctly installed.
Replace the Carriage Motor Assembly ⇒ Page 7-29.
System Error: 86:11
Problem
Description:
Corrective Action: Try the following:
Scan-axis shutdown during initialization. Typically, this error occurs when the
printer detects an incorrect length.
Unplug the power cable from the printer and wait a few seconds. Plug in
the power cable again and check if the Error Code has disappeared.
Check that the Paper-Axis Drive Motor Assembly is correctly installed and
that the bushing is correctly locked into position.
Check that the Carriage moves freely and DOES NOT bump into the
Service Station.
If the Printheads are not installed, maybe the carriage cover is not closed
completely.
If the Error Code continues, replace the Carriage Assembly ⇒ Page 7-35.
2-10
HP Designjet Ultra Low End Printer Service Manual
Warnings
System Error: 01:11
System Error Codes
Problem
Description:
Corrective Action: Reseat the Electronics Module by Removing it from the Printer (⇒ Page 7-18)
System Error: 01:12
Problem
Description:
Corrective Action: The Electronics Module EEPROM is flagged as empty and must be upgraded
System Error: 02:10
Problem
Description:
Corrective Action: Replace the Carriage Assembly ⇒ Page 7-35.
The Electronics Module is incorrectly positioned.
and installing it again in the correct position.
Electronics Module Error.
with the contents of the Carriage EEPROM, but the Carriage is also flagged
as empty. The backup is not performed. This is the result of an error during
the manufacturing or the repair process. Therefore the Electronics Module
must be reconfigured.
Carriage failure.
System Error: 270:00
Problem
Description:
Corrective Action: Try the following:
Black Color Calibration Failure - Black Color Calibration cancelled.
Clean the electrical contacts on the black printhead.
If the error code continues, replace the black printhead.
System Error: 271:00
Problem
Description:
Corrective Action: Try the following:
Cyan Color Calibration Failure - Cyan Color Calibration cancelled.
Clean the electrical contacts on the cyan printhead.
If the error code continues, replace the cyan printhead.
HP Designjet Ultra Low End Printer Service Manual
2-11
System Error Codes
System Error: 272:00
Problem
Description:
Corrective Action: Try the following:
Magenta Color Calibration Failure - Magenta Color Calibration cancelled.
Clean the electrical contacts on the magenta printhead.
If the error code continues, replace the magenta printhead.
System Error: 273:00
Problem
Description:
Corrective Action: Try the following:
Yellow Color Calibration Failure - Yellow Color Calibration cancelled.
Clean the electrical contacts on the yellow printhead.
If the error code continues, replace the yellow printhead.
System Error: 274:00 (Not applicable to HP DesignJet 70, 100, 100+, 110+)
Problem
Description:
Corrective Action: Try the following:
Light Cyan Color Calibration Failure - Light Cayan Color Calibration
cancelled.
Clean the electrical contacts on the light cyan printhead.
If the error code continues, replace the light cyan printhead.
System Error: 275:00 (Not applicable to HP DesignJet 70, 100, 100+, 110+)
Problem
Description:
Corrective Action: Try the following:
Light Magenta Color Calibration Failure - Light Magenta Color Calibration
cancelled.
Clean the electrical contacts on the light magenta printhead.
If the error code continues, replace the light magenta printhead.
System Error: 35:01
Problem
Description:
Corrective Action: Try the following:
No Cleanout Assembly (or Duplexer, if installed) detected while loading
media.
Remove the Cleanout Assembly (⇒ Page 7-31) (or Duplexer, if installed)
and install it again correctly.
Replace the Duplexer Interconnect PCA.
If the Error Code continues, replace the Cleanout Assembly ⇒ Page 7-31.
2-12
HP Designjet Ultra Low End Printer Service Manual
System Error: 58:10
Problem
Description:
Corrective Action: Replace the Carriage Assembly ⇒ Page 7-35.
System Error: 61:05
Problem detected in the color sensor system.
System Error Codes
Problem
Description:
Corrective Action: Upgrade the RIP software or the Designjet System Maintenance Tool.
System Error: 65:01
Problem
Description:
Corrective Action: Try the following:
Language interpreting error. This is usually and error produced while
parsing a file. There is probably an incompatibility between the driver and
the firmware.
Communication Failure.
Unplug the power cable from the printer and check the cable connections
(Parallel, USB and Network cables). Plug in the power cable again and
check if the Error Code has disappeared.
System Error: 66:02:1 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)
Problem
Description:
Corrective Action: Make sure the image size is within the selected WIDTH of the sheet.
Horizontal clipping. May happen when the roll ends in the middle of printing
an image. Could also happen when multi-pick occurs and two sheets are
loaded together and they do not completely overlap.
System Error: 66:02:2 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)
Problem
Description:
Corrective Action: Make sure the image size is within the selected LENGTH of the sheet.
System Error: 71:14
Problem
Description:
Corrective Action: Perform an emergency firmware upgrade (⇒ Page 2-26) .
HP Designjet Ultra Low End Printer Service Manual
Vertical clipping. May happen when the roll ends in the middle of printing an
image. Could also happen when multi-pick occurs and two sheets are loaded
together and they do not completely overlap.
Out-of-memory while trying to process the firmware upgrade file. Probably this
is a firmware bug, because the firmware should free up enough memory to
perform the firmware upgrade process correctly.
2-13
System Error Codes
System Error: 74: 12
Problem
Description:
Corrective Action: Try the following:
Firmware bug in the firmware upgrade process
Download the special file in order to update the bootlog.
If possible, request the user to provide the following information which
can be found on the information page:
– Firmware Release.
– Printer Serial Number.
System Error: 81:01
Problem
Description:
Corrective Action: Try the following:
Paper-Axis shutdown - usually a paper-jam caused by a blockage of the
Paper-axis System.
If this error code was caused by a paper-jam, unplug the power cable
from the printer and clear the blockage. Plug in the power cable again
and check if the Error Code has disappeared
If this error code appeared but was NOT caused by a paper jam,
replace the Paper-Axis Motor Drive Assembly ⇒ Page 7-75.
System Error: 83:01:1 (Only applicable to HP DesignJet 30, 30n, 70, 100+, 110+, 90,
90r, 120, 120nr, 130, 130nr)
Problem
Description:
Corrective Action: When manually loading paper from the front of the paper, make sure that it
The paper is rejected from the Bypass due to skew.
is loaded straight.
System Error: 83:01:3 (Only applicable to HP DesignJet 70/100plus/110plus)
Problem
Description:
Corrective Action: When loading paper from the roll, make sure that it is loaded straight.
System Error: 94:02:1 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,
Problem
Description:
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Coated
2-14
The paper is rejected from the roll due to skew.
130, 130nr)
User selected Coated Paper and Best mode, but the Color Calibration profile
was obsolete or missing for Coated Paper and the selected print quality setting.
Paper and the selected print quality setting.
HP Designjet Ultra Low End Printer Service Manual
System Error: 94:02:2 (Only applicable to HP DesignJet 120/120nr)
System Error Codes
Problem
Description:
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Glossy
System Error: 94:02:3 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,
Problem
Description:
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo
System Error: 94:02:4 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,
Problem
Description:
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Heavy-
User selected Glossy Paper and Best mode, but the Color Calibration profile
was obsolete or missing for Glossy Paper and the selected print quality setting.
Paper and the selected print quality setting.
130, 130nr)
User selected Photo Paper and Best mode, but the Color Calibration profile
was obsolete or missing for Photo Paper and the selected print quality setting.
Paper and the selected print quality setting.
130, 130nr)
User selected Heavy-Weight Coated Paper and Best mode, but the Color
Calibration profile was obsolete or missing for Heavy-Weight Coated Paper
and the selected print quality setting.
Weight Coated Paper and the selected print quality setting
.
System Error: 94:02:5 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,
130, 130nr)
Problem
Description:
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Proofing
System Error: 94:02:6 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)
Problem
Description:
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo
System Error: 94:02:7 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,
Problem
Description:
User selected Proofing Semi-Gloss Paper and Best mode, but the Color
Calibration profile was obsolete or missing for Proofing Semi-Gloss Paper
and the selected print quality setting.
Semi-Gloss Paper and the selected print quality setting.
User selected Photo Matte Paper and Best mode, but the Color Calibration
profile was obsolete or missing for Photo Matte Paper and the selected print
quality setting.
Matte Paper and the selected print quality setting.
130, 130nr)
User selected Photo Satin Paper and Best mode, but the Color Calibration
profile was obsolete or missing for Photo Satin Paper and the selected print
HP Designjet Ultra Low End Printer Service Manual
2-15
System Error Codes
quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo
Satin Paper and the selected print quality setting.
System Error: 94:02:8 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,
130, 130nr)
Problem
Description:
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Coated
System Error: 94:02:9 (Only applicable to HP DesignJet 120/120nr)
Problem
Description:
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Glossy
System Error: 941:02:1 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,
Problem
Description:
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo
User selected Coated Paper and Max dpi, but the Color Calibration profile
was obsolete or missing for Coated Paper and the selected print quality
setting.
Paper and the selected print quality setting.
User selected Glossy Paper and High Resolution mode, but the Color
Calibration profile was obsolete or missing for Glossy Paper and the
selected print quality setting.
Paper and the selected print quality setting.
130, 130nr)
User selected Photo Paper and Max dpi, but the Color Calibration profile
was obsolete or missing for Photo Paper and the selected print quality
setting.
Paper and the selected print quality setting.
System Error: 941:02:2 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,
130, 130nr)
Problem
Description:
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Heavy-
System Error: 941:02:3 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr,
Problem
Description:
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Proofing
2-16
User selected Heavy-Weight Coated Paper and Max dpi, but the Color
Calibration profile was obsolete or missing for Heavy-Weight Coated Paper
and the selected print quality setting.
Weight Coated Paper and the selected print quality setting
130, 130nr)
User selected Proofing Semi-Gloss Paper and Max dpi mode, but the Color
Calibration profile was obsolete or missing for Proofing Semi-Gloss Paper
and the selected print quality setting.
HP Designjet Ultra Low End Printer Service Manual
.
System Error Codes
Semi-Gloss Paper and the selected print quality setting.
System Error: 941:02:4 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)
Problem
Description:
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo
System Error: 941:02:5 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr)
Problem
Description:
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo
System Error: 94:04
Problem
Description:
Corrective Action: Try the following:
User selected Photo Matte Paper and Max dpi mode, but the Color
Calibration profile was obsolete or missing for Photo Matte Paper and the
selected print quality setting.
Matte Paper and the selected print quality setting.
User selected Photo Satin Paper and Max dpi mode, but the Color
Calibration profile was obsolete or missing for Photo Satin Paper and the
selected print quality setting.
Satin Paper and the selected print quality setting.
Firmware Error (during color calibration).
Unplug the power cable from the printer and wait a few seconds. Plug in
the power cable again and check if the Error Code has disappeared.
If the Error Code reappears, check for a new Firmware release.
System Error: 94:08
Problem
Description:
Corrective Action: Try the Color Calibration again, but this time using a different type of media
System Error: 94:10
Problem
Description:
Corrective Action: Try the following:
Color Calibration Warning - Color Calibration not cancelled but Color
Calibration values are likely to be incorrect.
(preferably HP media).
Color Calibration Failure - Color Calibration cancelled.
Unplug the power cable from the printer and wait a few seconds. Plug in
the power cable again and try the Color Calibration again.
If this error code appears again, check the Color Calibration print:
– If the Color Calibration was printed correctly without any print defects,
then check that the media is moving freely (backwards and forwards)
while the printer is scanning it.
– If the Color Calibration was printed incorrectly, with some print defects,
HP Designjet Ultra Low End Printer Service Manual
2-17
System Error Codes
If the Error Code continues, replace the Carriage Assembly ⇒ Page 7-35.
System Error: 95:00
replace the faulty Printhead of the color where the defects were
noticeable.
Problem
Description:
Corrective Action: Try the following:
Printhead Alignment Failure - Printhead Alignment cancelled.
Clean the printhead indicated by the printer.
If the error code continues, replace the faulty printhead.
System Error: 95:02
Problem
Description:
Corrective Action: Try the following:
Printhead Alignment Failure - Printhead Alignment cancelled.
Unplug the power cable from the printer and wait a few seconds. Plug in
the power cable again and try the Printhead Alignment again.
If this error code appears again, check the Printhead Alignment print:
– If the Printhead Alignment was printed correctly without any print
defects, then check that the media is moving freely (backwards and
forwards) while the printer is scanning it.
– If the Printhead Alignment was printed incorrectly, with some print
defects, replace the faulty Printhead of the color where the defects were
noticeable.
System Error: 95:04
Problem
Description:
Corrective Action: Upgrade the printer to the latest firmware release.
2-18
Firmware Error (
during Printhead Alignment).
HP Designjet Ultra Low End Printer Service Manual
System Error Codes
Startup track mode
Introduction
The startup track mode is designed to enable you to identify a failing
subsystems while the printer is initializing. Startup track mode provides a
specific indication of which particular subsystem is failing. This mode is not
intended for use by end-users.
Initializing the printer in Startup track mode
To initialize the printer in Startup track mode:
1 Hold the ’Continue’ button while connecting the printer to the power supply.
2 During the initialization of the printer, the front panel will display a range of
code numbers in the form of squares, these code numbers added together
represent the various subsystems about to be initialized.
3 Once the printer comes to initializing the failing subsystem, the front panel
will hang, and all that will be displayed is the failing subsystem.
Interpreting the numbered code system
While the printer is initializing, the front panel will display a sequence of
squares in the last two columns. Each position in the last two columns
represents a number, all the numbers represented are shown below. To find
the failing subsystem, add the numbers together that have a square and refer
to the list of numbers with their associated subsystems page 20.
In the example below the printer is initializing and the front panel has
stopped and is displaying squares in positions 16, 32, 64 and 4. Add these
four values together and you get 116, refer to the list on page 20, and we
can see the failing subsystem is the Trailing Cable.
If the display reaches 191, you will need to turn On the printer from the
power button. If all the subsystems pass the initialization, the printer will
initialize normally and go to the ready status.
HP Designjet Ultra Low End Printer Service Manual
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