HP (Hewlett-Packard) D4200 User Manual

HP Deskjet D4200 Printer series

HP Photosmart Software Help

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.

TrueType is a U.S. trademark of Apple Computer, Inc.

Adobe, AdobeRGB, and Acrobat are trademarks of Adobe Systems Incorporated.

Terms and conventions

The following terms and conventions are used in this user's guide.

Visual

The printer software is accessible for users with visual impairments or low vision through the use of Windows accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the software and on the HP printer have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the printer software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web

www.hp.com/accessibility.

site at:

Terms

The HP Deskjet printer is also referred to as the HP Deskjet, HP printer, or

printer.

Cautions and warnings

A Caution indicates possible damage to the HP Deskjet printer or to other equipment. For example:

CAUTION: Do not touch the print

cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.

A Warning indicates possible harm to you or to others. For example:

WARNING! Keep both new and

used print cartridges out of the reach of children.

Accessibility

Your HP printer provides a number of features that make it accessible for people with disabilities.

1Welcome....................................................................................................................................5

2 Special features........................................................................................................................7

3 Get started

The printer at a glance ...............................................................................................................8

Buttons and lights ....................................................................................................................10

Power button and light .......................................................................................................11

Print Cartridge Status lights ...............................................................................................12

Photosmart Essential button ..............................................................................................13

Resume button and light ....................................................................................................14

Front USB port lights .........................................................................................................14

Cancel icon ........................................................................................................................15

Paper trays ..............................................................................................................................15

Unfold the paper trays .......................................................................................................16

Input tray ............................................................................................................................17

Paper guide .......................................................................................................................17

Output tray .........................................................................................................................17

Fold the paper trays ...........................................................................................................18

Print cartridges .........................................................................................................................19

Replace print cartridges .....................................................................................................20

Ink-backup mode .....................................................................................................................20

Ink-backup mode output ....................................................................................................21

Exit ink-backup mode ........................................................................................................21

4 Connect the printer

USB .........................................................................................................................................22

5 Print using the Photosmart Essential button

About the Photosmart Essential button ...................................................................................23

About the HP Photosmart Software .........................................................................................23

6 Print photos using the front USB port

About the front USB port .........................................................................................................24

Print photos from the front USB port .......................................................................................24

About the front USB port lights ................................................................................................25

7 Print photos

Print borderless photos ............................................................................................................27

Print photos with a border ........................................................................................................29

HP Real Life Technologies photo fix .......................................................................................31

Photo print cartridge ................................................................................................................31

Advanced color settings ..........................................................................................................32

Exif Print ..................................................................................................................................32

Store and handle photo paper .................................................................................................33

Save money when printing photos ..........................................................................................33

Share photos with friends and family .......................................................................................34

Other photo projects ................................................................................................................34

8 Print other documents

Print e-mail ...............................................................................................................................35

Print documents .......................................................................................................................36

Print letters ...............................................................................................................................37

Print envelopes ........................................................................................................................38

Print postcards .........................................................................................................................39

Print hagaki cards ....................................................................................................................40

Print index cards and other small media .................................................................................41

Print labels ...............................................................................................................................42

Print CD/DVD tattoos ...............................................................................................................43

Print transparencies .................................................................................................................44

Print brochures ........................................................................................................................45

Print greeting cards .................................................................................................................46

Print booklets ...........................................................................................................................47

Print posters .............................................................................................................................49

Print iron-on transfers ..............................................................................................................50

9 Printing tips

Print a test page ......................................................................................................................52

Printing shortcuts .....................................................................................................................52

Create printing shortcuts ...................................................................................................53

Fast/Economical printing .........................................................................................................53

Select a paper type ..................................................................................................................54

Select a specific paper type ...............................................................................................54

Change the print speed or quality ............................................................................................54

Print resolution .........................................................................................................................55

Maximum dpi ...........................................................................................................................55

Print in grayscale .....................................................................................................................56

Set the page order ...................................................................................................................56

Set a custom paper size ..........................................................................................................56

Print multiple pages on a single sheet of paper .......................................................................57

Resize a document ..................................................................................................................57

Print preview ............................................................................................................................57

Two-sided printing ...................................................................................................................58

Bound two-sided documents ...................................................................................................58

10 Printer software

Make the HP Deskjet the default printer ..................................................................................60

Set default print settings ..........................................................................................................60

Printer Properties dialog box ...................................................................................................61

What's This? help ....................................................................................................................62

Ink Status window ....................................................................................................................62

Download printer software updates .........................................................................................63

Contents

11 Maintenance

Install print cartridges ..............................................................................................................64

Print cartridge combinations ..............................................................................................64

Selection numbers .............................................................................................................64

Printing with one print cartridge .........................................................................................65

Installation instructions ......................................................................................................65

Align print cartridges ................................................................................................................67

Automatically clean print cartridges .........................................................................................67

Calibrate print quality ...............................................................................................................68

View estimated ink levels ........................................................................................................68

Maintain the printer body .........................................................................................................69

Remove ink from your skin and clothing ..................................................................................69

Manually clean print cartridges ................................................................................................69

Maintain print cartridges ..........................................................................................................70

Print cartridge storage and handling ..................................................................................71

Print cartridge protector .....................................................................................................71

Printer Toolbox ........................................................................................................................72

12 Troubleshooting

Error messages .......................................................................................................................73

Print cartridge error messages ..........................................................................................73

Other error messages ........................................................................................................74

Installation problems ................................................................................................................74

Printer lights are on or flashing ................................................................................................76

What the flashing light means ...........................................................................................77

Power light is flashing ........................................................................................................77

Resume light is flashing .....................................................................................................78

Both Power and Resume lights are flashing ......................................................................78

Print Cartridge Status lights are on or flashing ..................................................................79

Front USB port lights are flashing ......................................................................................80

Printer does not print ...............................................................................................................80

Verify the following ............................................................................................................80

Check the printer lights ......................................................................................................80

Check the printer cable connection ...................................................................................80

Printer is stalled .................................................................................................................81

If the printer still does not print ..........................................................................................82

Document prints slowly ............................................................................................................82

Print cartridge problems ..........................................................................................................83

Paper problems .......................................................................................................................86

Paper jam ..........................................................................................................................86

Out-of-paper message .......................................................................................................88

Printer prints on multiple sheets at once ...........................................................................88

Photos do not print correctly ....................................................................................................89

Check the paper tray .........................................................................................................89

Check the printer properties ..............................................................................................89

Part of the photo is faded ..................................................................................................90

Fading occurs on the edges of a photo .......................................................................90

Fading occurs near the edges of a photo ....................................................................91

Problems with borderless documents ......................................................................................91

Borderless printing guidelines ...........................................................................................91

Part of the photo is faded ..................................................................................................93

Fading occurs on the edges of a photo .......................................................................94

Fading occurs near the edges of a photo ....................................................................94

Photo has an unwanted border .........................................................................................94

For most paper types ...................................................................................................95

For photo paper with a tear-off tab ..............................................................................95

Print quality is poor ..................................................................................................................96

Document is misprinted ...........................................................................................................98

Front USB port problems .......................................................................................................100

If you continue to have problems ...........................................................................................101

A HP support

Ink cartridge warranty information .........................................................................................102

Support process ....................................................................................................................102

HP support by phone .............................................................................................................103

Phone support period ......................................................................................................103

Placing a call ...................................................................................................................103

After the phone support period ........................................................................................103

B Order supplies

Order paper or other media ...................................................................................................104

Order print cartridges .............................................................................................................104

Order other supplies ..............................................................................................................104

C Technical information

Printer specifications .............................................................................................................106

Environmental product stewardship program ........................................................................106

Paper use ........................................................................................................................107

Plastics ............................................................................................................................107

Material safety data sheets ..............................................................................................107

Recycling program ...........................................................................................................107

HP inkjet supplies recycling program ..............................................................................107

Energy consumption ........................................................................................................107

Disposal of Waste Equipment by Users in Private Households in the European Union . 108

Regulatory notices .................................................................................................................109

FCC statement .................................................................................................................109

LED indicator statement ..................................................................................................109

Notice to users in Korea ..................................................................................................109

VCCI (Class B) compliance statement for users in Japan ...............................................109

Notice to users in Japan about power cord .....................................................................110

Index............................................................................................................................................111

1Welcome

Welcome to the HP Deskjet D4200 Printer series Help. This guide primarily explains how to print photos from memory cards, digital cameras, and other USB devices. For details on how to use your computer and the printer together, see the following table and select an appropriate topic. You can also use the table of contents pane on the left to locate information.

NOTE: For information about installing the software, see the Setup Guide that came

with the printer.

Section Description

Special features Learn about some of the printer's special features.

Get started Learn how to operate the printer and use and replace the print

Connect the printer Learn how to connect the printer to your computer.

Print using the PhotoEssential button

Print photos from a digital camera

Print photos Learn how to print photos, adjust the appearance of photos

Print other documents Learn how to print a variety of documents, including e-mail,

Printing tips Learn how to use printing shortcuts, select a paper type, change

Printer software Learn how to make the HP Deskjet the default printer, set default

Maintenance Learn how to install and care for print cartridges, view how much

cartridges.

Open the HP Photosmart Software and access the HP imaging features.

Learn how to use the front USB port on the printer to transfer and print photos from a digital camera.

before you print, install a photo print cartridge, store and handle photo paper, and share photos with friends and family.

greeting cards, envelopes, labels, posters, booklets, transparencies, and iron-on media.

the print resolution, set the page order, print multiple pages on a single sheet, preview a document, and use two-sided printing.

print settings, and download printer software updates.

ink is left in a print cartridge, print a test page, and remove ink stains.

Welcome 5

Chapter 1

(continued)

Section Description

HP support Find out how to contact HP support.

Troubleshooting Find a solution to a hardware or software problem.

Order supplies Learn how to order supplies for the printer.

Specifications Learn about the paper capacity, requirements, and other

specifications for the printer.

HP inkjet supplies recycling

Find out how to recycle print cartridges.

program

6Welcome

2 Special features

Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features:

• Borderless printing: Use the entire page surface when printing

brochures with the borderless printing feature.

• Six-ink upgradeable printing: Enhance photo printing with a (purchased separately).

• Ink-backup mode: Continue printing with one print cartridge when the other print cartridge has run out of ink. For information, see

• Printing from a digital camera: Transfer and print photos from a digital camera using the

front USB port.

• Print Cartridge Status display: Know when a print cartridge is low on ink by viewing the

Print Cartridge Status lights.

• Panoramic printing: Print panoramic photos

• HP Vivera Inks: Get true-to-life photo quality and exceptional fade resistance with vivid colors that last. HP Vivera Inks are specially formulated and scientifically tested for quality, purity and fade resistance.

• Photosmart Essential button: Use the HP Photosmart Software, which provides a fast and easy way to make prints of your photos.

• CD/DVD Tattoos: Personalize your CDs and DVDs by printing high-quality, low-cost

CD/DVD Tattoos. (This feature might not be available in your country/region.)

photos and

photo print cartridge

Ink-backup mode.

with borders or without borders.

Photosmart Essential button to open the

Special features 7

3 Get started

• The printer at a glance Buttons and lights

• Paper trays

• Print cartridges

• Ink-backup mode

•

The printer at a glance

Click the links below to learn about the printer features.

1 Buttons and lights

2 Front USB port

3 Paper trays

8 Get started

1 Print cartridges

2 Ink-backup mode

1 USB port

The printer at a glance 9

Chapter 3

Buttons and lights

Use the printer buttons to turn the printer on and off, cancel a print job, restart a job, and open HP Photosmart Software. The printer lights give you visual cues about the status of the printer.

1 Power button and light

2 Print Cartridge Status lights

3 Photosmart Essential button

4 Resume button and light

5 Front USB port lights

6 Cancel icon

10 Get started

Power button and light

Use the Power button to turn the printer on and off. It can take a few seconds for the printer to turn on after you press the Power button.

1 Power button and light

The Power light flashes when the printer is processing.

CAUTION: Always use the Power button to turn the printer on and off. Using a power

strip, surge protector, or a wall-mounted switch to turn the printer on and off might cause printer failure.

Buttons and lights 11

Chapter 3

Print Cartridge Status lights

The Print Cartridge Status lights are located in the center of the control panel. For more information, see

1 Print Cartridge Status lights

Print cartridges.

1 Tri-color print cartridge light

2 Black/Photo print cartridge light

12 Get started

1. The left status light represents the tri-color print cartridge, which is installed in the left side of the print cartridge cradle.

• The light is on and solid when the tri-color print cartridge is low on ink.

• The light flashes when the tri-color print cartridge needs to be serviced.

2. The right status light represents the black or the photo print cartridge. For more information, see

Photo print cartridge. One of these print cartridges is installed in the

right side of the print cartridge cradle.

• The light is on and solid when the black or photo print cartridge is low on ink.

• The light flashes when the black or photo print cartridge needs to be serviced.

Photosmart Essential button

Use the Photosmart Essential button to open the HP Photosmart Software.

1 Photosmart Essential button

The HP Photosmart Software provides a fast and easy way to make prints of your photos. It also provides access to other basic HP imaging software features, such as saving, viewing, and sharing your photos.

Buttons and lights 13

Chapter 3

Resume button and light

The Resume light flashes when an action is required, such as loading paper or clearing a paper jam. When the problem is solved, press the Resume button to continue printing.

1 Resume button and light

Front USB port lights

To transfer photos from a digital camera, external card reader, or USB flash drive, just plug the camera or other device into the printer's front USB port. You can then print the photos using HP Photosmart Software.

1 Connection light

2 Error light

When the camera is connected correctly, the Connection light is illuminated. The Connection light blinks green when printing from the camera. If the camera is not set to the correct mode for downloading photos, the Error light flashes.

14 Get started

Cancel icon

The printer has a Cancel icon located to the left of the Power button. When the printer is busy, the Power button functions like a Cancel button.

1 Cancel icon

NOTE: You can also use the front USB port to download images from external card

readers, USB flash drives, and other USB devices.

Pressing the Power button during a print job or print cartridge alignment job cancels the job. Pressing the Power button when the printer is idle turns the printer off.

Paper trays

For information about the paper trays, select one of these topics.

•

Unfold the paper trays Input tray

• Paper guide

• Output tray

• Fold the paper trays

•

Paper trays 15

Chapter 3

Unfold the paper trays

To unfold the paper trays

1. Lower the input tray.

2. Lower the output tray.

3. Pull out the output-tray extension.

16 Get started

Input tray

The input tray holds paper or other media.

1 Input tray

Paper guide

Print on different sizes of media by sliding the paper guide to the right or to the left.

Output tray

Printed pages are deposited in the output tray.

1 Output tray

Paper trays 17

Chapter 3

Raise the output tray to load paper or other media. Lower the output tray before printing.

To prevent paper from falling out of the output tray, pull out both sections of the outputtray extension. If you are printing in the Fast Draft mode, raise the output-tray extension stop.

1 Second section of output-tray extension

2 Output-tray extension stop

Fold the paper trays

To fold the paper trays

1. Remove paper or other media from the paper trays.

2. If the output-tray extension stop is raised, lower it and then push the second section

of the output-tray extension in.

3. Push the first section of the output-tray extension into the output tray.

18 Get started

4. Raise the output tray.

5. Raise the input tray.

Print cartridges

Three print cartridges can be used with the printer.

1 Black print cartridge

2 Tri-color print cartridge

3 Photo print cartridge

For information about using the print cartridges, see the following topics:

•

Use print cartridges Replace print cartridges

•

Print cartridges 19

Chapter 3

Use print cartridges

The print cartridges can be used in the following ways:

• Everyday printing: Use the black and tri-color print cartridges for everyday print jobs.

• Quality color photos: For more vibrant colors when printing color photographs or other special documents, remove the black print cartridge and install a photo print cartridge. The photo print cartridge, in combination with the tri-color print cartridge, provides you with virtually grain-free photos.

Replace print cartridges

When buying print cartridges, look for the print cartridge selection number.

You can find the selection number in three places:

• Selection number label: Look at the label on the print cartridge that you are replacing.

1 Selection number label

• Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer.

• Print Cartridge Ordering Information dialog box: For a list of print cartridge selection numbers, open the printer the Print Cartridge Information button.

If a print cartridge runs out of ink, the printer can operate in ink-backup mode. For more information, see

For information about installing a replacement print cartridge, see

Ink-backup mode

In the ink-backup mode, the printer operates with only one print cartridge. The ink-backup mode is initiated when a print cartridge is removed from the print cartridge cradle.

20 Get started

Toolbox, click the Estimated Ink Level tab, and then click

Ink-backup mode.

Installation instructions.

NOTE: When the printer operates in ink-backup mode, a message is displayed on

screen. If the message is displayed and two print cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed.

To remove plastic tape from a print cartridge

▲ Hold the print cartridge so that the copper strips are on the bottom and facing toward

the printer, and then carefully remove the plastic tape.

1 Remove plastic tape

CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.

Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.

For more information about ink-backup mode, see the following topics:

•

Ink-backup mode output Exit ink-backup mode

•

Ink-backup mode output

Printing in ink-backup mode slows the printer and affects the quality of printouts.

Installed print cartridge Result

Black print cartridge Colors print as grayscale.

Tri-color print cartridge Colors print but black is grayed and is not a true black.

Photo print cartridge Colors print as grayscale.

NOTE: HP does not recommend using the photo print cartridge for ink-backup mode.

Exit ink-backup mode

Install two print cartridges in the printer to exit ink-backup mode.

For information about installing a print cartridge, see

Installation instructions.

Ink-backup mode 21

4 Connect the printer

• USB

USB

The printer connects to the computer with a universal serial bus (USB) cable.

NOTE: For best printing performance, use a USB 2.0 compatible cable.

For instructions about connecting the printer with a USB cable, see the Setup Guide that came with the printer.

NOTE: A USB cable might not be packaged with your printer.

22 Connect the printer

5 Print using the Photosmart

Essential button

To quickly print photos, use the Photosmart Essential button.

•

About the Photosmart Essential button About the HP Photosmart Software

•

About the Photosmart Essential button

The Photosmart Essential button is located on the front panel of the printer. When you press the button, the HP Photosmart Software is opened on your computer.

1 Photosmart Essential button

About the HP Photosmart Software

NOTE: If the HP Photosmart Software is not installed on your computer, a message

is displayed when you press the Photosmart Essential button. For more information, see

I pressed the Photosmart Essential button, but nothing happens.

For more information on using the HP Photosmart Software:

• Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top.

• If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel, access the software help through the HP Solution Center.

Print using the Photosmart Essential button 23

6 Print photos using the front USB

port

You can transfer photos from a digital camera, external card reader, or USB flash drive to your computer, and then print them. For more information, check the following topics:

•

About the front USB port Print photos from the front USB port

• About the front USB port lights

•

About the front USB port

In order to print photos from the front USB port you need a USB cable that is compatible with your camera. HP recommends that you use a cable that is less than 3 meters long.

Print photos from the front USB port

NOTE: To print using these instructions, the HP Photosmart Software must be

installed on your computer.

24 Print photos using the front USB port

To print from the front USB port

1. Load photo paper into the printer.

For instructions about loading photo paper, click one of the following options:

Print borderless photos

•

Print photos with a border

•

2. Connect your camera or other USB device to the front USB port using a USB cable. The green Connection light should be illuminated. For more information, see

the front USB port lights.

3. Turn on your camera or device, and then set it to transfer photos. If you do not know how to set the camera or device to transfer photos, see the

documentation that came with the camera or device.

4. Start the HP Photosmart Software. If you attached an HP digital camera to the front USB port, the HP Photosmart

Software starts automatically. If you attached a non-HP digital camera or another device, press the Photosmart

Essential button on the printer.

5. Before printing photos you must transfer them to your computer's hard drive. Do one of the following:

• If the photos are displayed at the top of the HP Photosmart Software dialog box,

click Save, and then follow the onscreen instructions.

• If the photos are not displayed at the top of the HP Photosmart Software dialog

box, click Browse photos. Follow the onscreen instructions to locate the photos. Click Save, and then follow the onscreen instructions.

After the files are transferred the HP Photosmart Software dialog box is displayed.

6. Click Print, and then follow the onscreen instructions.

For more information on using the HP Photosmart Software, see the HP Photosmart Software Help.

About

About the front USB port lights

The lights on the front USB port let you know if the device is connected correctly and if the photos are transferring.

• When the camera is connected correctly, the Connection light is illuminated. The Connection light blinks green when photos are transferring.

• If the camera is not set to the correct mode for transferring photos, the Error light flashes.

About the front USB port lights 25

Chapter 6

1 Connection light

2 Error light

26 Print photos using the front USB port

7 Print photos

The printer software offers several features that make printing digital photos easier and improve photo quality.

Learn how to print photos

Print a borderless photo. Print a photo with a border.

Learn how to perform other photo printing tasks

•Use the

• Improve printed colors with

•Print an

• Prevent photo paper from curling by following the

guidelines.

• Use HP Everyday Photo Paper to

• Share photos with

• Learn how to create

Print borderless photos

photo print cartridge for great colors and virtually grain-free photos.

Exif Print-formatted photo if you have Exif Print-enabled software.

friends and family.

other photo projects.

advanced color settings.

photo paper storage and handling

save money and ink when printing photos.

Use borderless printing to print to the edges of certain paper types and to print on a range of paper sizes—from 4 x 6 inch photo paper to a 210 x 594 mm (8.5 x 23.4 inch) custom photo size.

Guidelines

• For high-quality results, use a print cartridge.

• Do not print borderless photos in ink-backup mode. Always have two print cartridges installed in the printer.

For more information, see

• Open the file in a software program such as HP Photosmart Software and resize the photo. Ensure that the size corresponds to the paper size that you want to use.

• For maximum fade resistance, use HP Premium Plus Photo Paper.

• Verify that the photo paper that you are using is flat. For information about preventing photo paper from curling, see the

• Do not exceed the input tray capacity: 30 sheets of photo paper.

photo print cartridge in combination with the tri-color

Ink-backup mode.

photo paper storage instructions.

Print photos 27

Chapter 7

Prepare to print

1. Raise the output tray.

2. Slide the paper guide all the way to the left.

3. Verify that the photo paper is flat.

4. Place the photo paper in the right side of the input tray. The side to be printed on

should face down and the short edge should point towards the printer. If you are using photo paper that has a tear-off tab, verify that the tab is pointing away from the printer.

5. Push the paper into the printer until it stops.

6. Slide the paper guide firmly against the edge of the paper.

1 Small photos

2 Large photos

7. Lower the output tray.

NOTE: If your software program includes a photo printing feature, follow the

instructions that are provided with the software program. Otherwise, follow these instructions.

1. Open the photo in a software program that allows editing, such as HP Photosmart Software.

2. Open the

3. Click the Printing Shortcuts tab.

28 Print photos

Printer Properties dialog box.

4. In the Printing Shortcuts list, click Photo Printing-Borderless, and then select the following options:

• Print Quality: Normal or Best

NOTE: For maximum dpi quality, go to the Features tab, and then click

Maximum dpi in the Print Quality drop-down list.

• Paper Type: An appropriate photo paper type

• Paper Size: An appropriate borderless photo paper size

• Orientation: Portrait or Landscape

5. If necessary, change the

6. Select any other print settings that you want, and then click OK.

If you printed on photo paper with a tear-off tab, remove the tab to make the document completely borderless.

HP Real Life Technologies photo fix setting.

Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.

Print photos with a border

Guidelines

• For high-quality results, use a print cartridge.

• For maximum fade resistance, use HP Premium Plus Photo Paper.

• Open the file in a software program such as HP Photosmart Software and assign the photo size. Ensure that the size corresponds to the paper size on which you want to print the photo.

• Verify that the photo paper that you are using is flat. For information about preventing photo paper from curling, see the

• Do not exceed the input tray capacity: 30 sheets of photo paper.

photo print cartridge in combination with the tri-color

photo paper storage instructions.

Print photos with a border 29

Chapter 7

Prepare to print

1. Raise the output tray.

2. Slide the paper guide all the way to the left.

3. Verify that the photo paper is flat.

4. Place the photo paper in the right side of the input tray. The side to be printed on

should face down and the short edge should point towards the printer.

NOTE: Some paper sizes might extend beyond the edge of the input tray.

5. Push the paper into the printer until it stops.

6. Slide the paper guide firmly against the edge of the paper.

1 Small photos

2 Large photos

7. Lower the output tray.

NOTE: If your software program includes a photo printing feature, follow the

instructions that are provided with the software program. Otherwise, follow these instructions.

1. Open the photo in a software program that allows editing, such as HP Photosmart Software.

2. Open the

3. Click the Printing Shortcuts tab.

30 Print photos

Printer Properties dialog box.

4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then select the following options:

• Print Quality: Normal or Best

NOTE: For maximum dpi quality, go to the Features tab, and then click

Maximum dpi in the Print Quality drop-down list.

• Paper Type: An appropriate photo paper type

• Paper Size: An appropriate photo paper size

• Orientation: Portrait or Landscape

5. If necessary, change the

6. Select any other print settings that you want, and then click OK.

Use the dialog box.

What's This? help to learn about the features that appear in the Printer Properties

HP Real Life Technologies photo fix setting.

HP Real Life Technologies photo fix

HP Real Life Technologies enhance the quality of your printed photos.

In most cases, you do not need to change the Basic default print setting. The Basic setting sharpens the images that you print, and improves the quality and clarity of low resolution images, such as those downloaded from the Internet.

You can change the setting to Full if the images that you print are under exposed or over exposed, contain dark areas or red eye, or have colors that appear washed out.

You can also select the Off setting if you prefer to edit the image manually in a software program such as HP Photosmart Software.

To change the HP Real Life Technologies setting

1. Open the

2. Click the Features tab.

3. In the HP Real Life Technologies Photo fix drop-down list, select the appropriate

setting for the photo you are printing.

Printer Properties dialog box.

Photo print cartridge

The photo print cartridge, when used in conjunction with the tri-color print cartridge, provides virtually grain-free photos. It offers exceptional fade resistance for photos that are printed on HP Premium Plus Photo Paper.

The photo print cartridge can be purchased separately if it is not included with your printer.

HP Real Life Technologies photo fix 31

Chapter 7

To install the photo print cartridge

▲ To install the photo print cartridge, remove the black print cartridge from the printer,

and then install the photo print cartridge in the right side of the print cartridge cradle.

NOTE: To learn how to install a print cartridge, see Installation instructions. To

protect a print cartridge when it is not in the printer, follow the

cartridges guidelines.

To use the photo print cartridge

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click either Photo Printing-Borderless or Photo Printing-with white borders.

4. In the Print Quality drop-down list, click Normal or Best.

5. In the Paper Type drop-down list, select the appropriate photo paper type.

6. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

NOTE: For maximum dpi quality, go to the Features tab, and then click

Maximum dpi in the Print Quality drop-down list.

Advanced color settings

Use the More color options dialog box to adjust how printed colors appear in your photos.

Adjusting these settings causes the printed colors to differ from the colors that appear on your computer monitor.

Maintain print

To specify advanced color settings

1. Open the

2. Click the Color tab, and then click the More color options button.

The More color options dialog box is displayed.

3. You can adjust the following settings:

• Adjust the Brightness, Saturation, and Color Tone to affect how overall colors

• Adjust the Cyan, Magenta, Yellow, and Black sliders to specify the level of each

4. After specifying the color settings, click OK.

5. Select any other print settings that you want, and then click OK.

Exif Print

Exif Print (Exchangeable Image File Format 2.2) is an international digital imaging standard that simplifies digital photography and enhances printed photos. When a photo is taken with an Exif Print-enabled digital camera, Exif Print captures information such as

32 Print photos

Printer Properties dialog box.

are printed.

color that is used in printing.

NOTE: When you adjust color settings, the changes are reflected in the Preview

box.

exposure time, type of flash, and color saturation, and stores it in the image file. The printer software then uses this information to automatically perform image-specific enhancements to create outstanding photos.

To print Exif Print-enhanced photos, you must have the following items:

• A digital camera that supports Exif Print

• Exif Print-enabled photo software, such as HP Photosmart Software

To print Exif Print-enhanced photos

1. Open the photo in an Exif Print-enabled software program that allows editing, such

as HP Photosmart Software.

2. Open the

3. Click the Features tab.

4. In the Paper Type drop-down list, click More, and then select the appropriate photo

paper type.

5. In the Print Quality drop-down list, click Normal, Best, or Maximum dpi.

6. Select any other print settings that you want, and then click OK.

The printer software automatically optimizes the printed image.

Printer Properties dialog box.

Store and handle photo paper

Follow these instructions to maintain the quality of HP brand photo paper.

Storage

• Keep unused photo paper in a sealed plastic bag. Store the packaged photo paper on a flat surface in a cool place.

• When you are ready to print, remove only the paper that you plan to use immediately from the plastic bag. When you have finished printing, return any unused photo paper to the plastic bag.

• Do not leave unused photo paper in the paper tray. The paper might start to curl, which can reduce the quality of your photos.

Handling

• Always hold photo paper by its edges. Fingerprints on photo paper can reduce print quality.

• If the corners of the photo paper curl more than 10 mm (0.4 inch), flatten the paper by putting it in the storage bag, and then gently bending it in the opposite direction of the curl until the paper lies flat. Photo paper should be flat before it is printed on.

Save money when printing photos

To save money and ink when printing photos, use HP Everyday Photo Paper and set the print quality to Normal.

HP Everyday Photo Paper is designed to create quality photos with less ink.

Store and handle photo paper 33

Chapter 7

NOTE: For higher-quality photos, use HP Premium Plus Photo Paper and set the

print quality to Best or Maximum dpi.

Share photos with friends and family

If you have installed the HP Photosmart Software, you can use HP Photosmart Share to easily share images by e-mail without the use of large file attachments. HP Photosmart Share lets you:

• Select and share images

• Create online albums to share, organize, or store photos

• Order professionally processed prints online (availability varies by country/region)

NOTE: You must have Internet access to use HP Photosmart Share.

For more information, see the HP Photosmart Share Help.

Other photo projects

The HP Photosmart Software coordinates the functions of HP imaging devices: scanners, cameras, printers, and all-in-one devices. Depending on the devices you have installed and their capabilities, you can quickly and easily organize, edit, and share digital images.

If you performed the default typical installation of the printer software, you also installed the HP Photosmart Software. With HP Photosmart Software you can easily:

• Organize, edit, and share digital images in creative ways

• Print photos and digital images

• Transfer images from a camera or memory card

• View images as a slide show

• Edit images

• Create photo album pages and flyers

• Share photos with friends and family

For more information on using the HP Photosmart Software:

• Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top.

• If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel, access the software help through the HP Solution Center.

34 Print photos

8 Print other documents

E-mail Documents Letters Envelopes

Postcards Hagaki cards Index cards Labels

CD/DVD tattoos Transparencies Brochures Greeting cards

Booklets Posters Iron-on transfers

Printing tips: Minimize your cost and effort while maximizing the quality of your printouts with

printing tips.

Printer software: Learn about the

printer software.

Print e-mail

Guidelines

Do not exceed the input tray capacity: 100 sheets of plain paper.

Prepare to print

1. Raise the output tray.

2. Slide the paper guide all the way to the left.

3. Place plain paper in the right side of the input tray. The side to be printed on should

face down.

4. Push the paper into the printer until it stops.

Print other documents 35

Chapter 8

5. Slide the paper guide firmly against the edge of the paper.

6. Lower the output tray.

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click General Everyday Printing or Fast/Economical Printing, and then specify the following print settings:

• Paper Type: Plain paper

• Paper Size: An appropriate paper size

4. Select any other print settings that you want, and then click OK.

Use the dialog box.

Printer Properties dialog box.

What's This? help to learn about the features that appear in the Printer Properties

Print documents

Guidelines

• For draft documents, use

• Save paper with

• Do not exceed the input tray capacity: 100 sheets of paper.

Prepare to print

1. Raise the output tray.

2. Slide the paper guide all the way to the left.

3. Place plain paper in the right side of the input tray. The side to be printed on should

face down.

4. Push the paper into the printer until it stops.

NOTE: Depending on the paper size, the paper might extend over the edge of

the tray.

36 Print other documents

Fast/Economical printing.

two-sided printing.

5. Slide the paper guide firmly against the edge of the paper.

6. Lower the output tray.

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click General Everyday Printing, and then specify

the following print settings:

• Paper Type: Plain paper

• Paper Size: An appropriate paper size

4. Select the following print settings:

• Print Quality if you want a print quality other than Normal

• Print On Both Sides if you want to print on both sides of the paper

5. Select any other print settings that you want, and then click OK.

Use the dialog box.

Printer Properties dialog box.

For more information, see

What's This? help to learn about the features that appear in the Printer Properties

Two-sided printing.

Print letters

Guidelines

• For information about printing an envelope for your letter, see

• Do not exceed the input tray capacity: 100 sheets of paper.

Prepare to print

1. Raise the output tray.

2. Slide the paper guide all the way to the left.

3. Place plain paper in the right side of the input tray. The side to be printed on should

face down.

4. Push the paper into the printer until it stops.

envelopes.

NOTE: If you are using letterhead paper, the letterhead should face down and

point toward the printer.

Print letters 37

Chapter 8

5. Slide the paper guide firmly against the edge of the paper.

6. Lower the output tray.

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click Presentation Printing, and then specify the

following print settings:

• Paper Type: Plain paper

• Paper Size: An appropriate paper size

4. Select any other print settings that you want, and then click OK.

Use the dialog box.

Printer Properties dialog box.

What's This? help to learn about the features that appear in the Printer Properties

Print envelopes

Guidelines

• Avoid using envelopes that have the following features:

• Clasps or windows

• Thick, irregular, or curled edges

• Shiny or embossed coatings

• Wrinkles, tears, or other damage

• You can print a single envelope or multiple envelopes.

• Align the envelope edges before inserting the envelopes in the input tray.

• Do not exceed the input tray capacity: 10 envelopes.

Prepare to print

1. Raise the output tray, and then remove all paper from the input tray.

2. Slide the paper guide all the way to the left.

3. Place the envelopes in the right side of the tray. The side to be printed on should face

down. The flap should be on the left side.

4. Push the envelopes into the printer until they stop.

38 Print other documents

5. Slide the paper guide firmly against the edge of the envelopes.

6. Lower the output tray.

1. Open the

2. Click the Features tab, and then select the following print settings:

• Paper Type: Plain paper

• Size: An appropriate envelope size

3. Select any other print settings that you want, and then click OK.

Use the dialog box.

What's This? help to learn about the features that appear in the Printer Properties

Print postcards

Printer Properties dialog box.

Guidelines

Do not exceed the input tray capacity: 30 postcards.

Prepare to print

1. Raise the output tray, and then remove all paper from the input tray.

2. Slide the paper guide all the way to the left.

3. Place the cards in the right side of the input tray. The side to be printed on should

face down and the short edge should point toward the printer.

4. Push the cards into the printer until they stop.

5. Slide the paper guide firmly against the edge of the cards.

6. Lower the output tray.

Print postcards 39

Chapter 8

1. Open the

2. Click the Features tab, and then specify the following print settings:

• Paper Type: Click More, click Specialty Papers, and then select an appropriate

• Print Quality: Normal or Best

• Size: An appropriate card size

3. Select any other print settings that you want, and then click OK.

Use the dialog box.

NOTE: If an out-of-paper message is displayed, see Out-of-paper message for help

in resolving the problem.

Printer Properties dialog box.

card type.

What's This? help to learn about the features that appear in the Printer Properties

Print hagaki cards

(Japan only)

Guidelines

Do not exceed the input tray capacity: 30 hagaki cards

Prepare to print

1. Raise the output tray, and then remove all paper from the input tray.

2. Slide the paper guide all the way to the left.

3. Place the cards in the right side of the input tray. The side to be printed on should

face down and the short edge should point toward the printer.

4. Push the cards into the printer until they stop.

5. Slide the paper guide firmly against the edge of the cards.

6. Lower the output tray.

40 Print other documents

1. Open the

2. Click the Features tab, and then specify the following print settings:

• Paper Type: Click More, click Hagaki, and then select an appropriate hagaki card

• Print Quality: Normal or Best

• Size: An appropriate hagaki card size

3. Select any other print settings that you want, and then click OK.

Use the dialog box.

NOTE: If an out-of-paper message is displayed, see Out-of-paper message for help

in resolving the problem.

Printer Properties dialog box.

type.

What's This? help to learn about the features that appear in the Printer Properties

Print index cards and other small media

Guidelines

Do not exceed the input tray capacity: 30 cards.

Prepare to print

1. Raise the output tray, and then remove all paper from the input tray.

2. Slide the paper guide all the way to the left.

3. Place the cards in the right side of the input tray. The side to be printed on should

face down and the short edge should point toward the printer.

4. Push the cards into the printer until they stop.

5. Slide the paper guide firmly against the edge of the cards.

6. Lower the output tray.

1. Open the

2. Click the Features tab, and then specify the following print settings:

• Paper Type: Plain paper

• Size: An appropriate card size

3. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

Print index cards and other small media 41

Chapter 8

Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.

NOTE: If an out-of-paper message is displayed, see Out-of-paper message for help

in resolving the problem.

Print labels

Guidelines

• Use only paper, plastic, or clear labels that are designed specifically for inkjet printers.

• Use only full sheets of labels.

• Avoid using labels that are sticky, wrinkled, or pulling away from the protective backing.

• Do not exceed the input tray capacity: 20 sheets of labels (use only Letter or A4-size sheets).

Prepare to print

1. Raise the output tray, and then remove all paper from the input tray.

2. Slide the paper guide all the way to the left.

3. Fan the edges of the label sheets to separate them, and then align the edges.

4. Place the label sheets in the right side of the input tray. The label side should face

down.

5. Push the sheets into the printer until they stop.

6. Slide the paper guide firmly against the edge of the sheets.

7. Lower the output tray.

NOTE: If your software program includes a label printing feature, follow the

instructions that are provided with the software program. Otherwise, follow the instructions below.

1. Open the Printer Properties dialog box.

2. Click the Printing Shortcuts tab.

42 Print other documents

3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings:

• Paper Type: Plain paper

• Paper Size: An appropriate paper size

4. Click OK.

Use the dialog box.

What's This? help to learn about the features that appear in the Printer Properties

Print CD/DVD tattoos

NOTE: This feature might not be available in your country/region.

Guidelines

• See the instructions that are included with the CD/DVD tattoo for the most current printing tips.

• To avoid damaging the printer, do not feed a CD/DVD tattoo through the printer more than once.

• Make sure the CD/DVD tattoo covers the entire backing sheet with no exposed spaces. Separating any part of the CD/DVD tattoo from the protective backing sheet before printing could damage the printer.

• Avoid using a CD/DVD tattoo that is pulling away from the protective backing, or that is wrinkled, curled, or damaged in any way.

• Do not exceed the input tray capacity: 1 sheet of CD/DVD tattoo paper.

Prepare to print

1. Raise the output tray, and then remove all paper from the input tray.

2. Slide the paper guide all the way to the left.

3. Place one sheet of CD/DVD tattoo paper in the right side of the input tray. The side

to be printed on should face down.

4. Push the paper into the printer until it stops.

5. Slide the paper guide firmly against the edge of the paper.

6. Lower the output tray.

Print CD/DVD tattoos 43

Chapter 8

1. Open the

2. Click the Features tab, and then specify the print settings in the order shown below:

• Size: 5x7in.

• Paper Type: Click More, click Specialty Papers, and then click HP CD/DVD

• Print Quality: Best

3. Select any other print settings that you want, and then click OK.

Use the dialog box.

Printer Properties dialog box.

Tattoo.

NOTE: If you are using the HP Photosmart Essential Software, click the

Advanced tab. Then expand Printer Features, and set Mirror Image to On.

What's This? help to learn about the features that appear in the Printer Properties

Print transparencies

Guidelines

• For great results, use HP Premium Inkjet Transparency Film.

• Do not exceed the input tray capacity: 30 transparencies.

Prepare to print

1. Raise the output tray, and then remove all paper from the input tray.

2. Slide the paper guide all the way to the left.

3. Place the transparencies in the right side of the tray. The side to be printed should

face down and the adhesive strip should face up and toward the printer.

4. Carefully push the transparencies into the printer until they stop, so that the adhesive strips do not catch on one another.

5. Slide the paper guide firmly against the edge of the transparencies.

6. Lower the output tray.

1. Open the

2. Click the Printing Shortcuts tab.

44 Print other documents

Printer Properties dialog box.

3. In the Printing Shortcuts list, click Presentation Printing, and then specify the following print settings:

• Paper Type: Click More, and then select an appropriate transparency film.

• Paper Size: An appropriate paper size

4. Select any other print settings that you want, and then click OK.

Use the dialog box.

What's This? help to learn about the features that appear in the Printer Properties

Print brochures

Guidelines

• Do not print borderless brochures in ink-backup mode. Always have two print cartridges installed in the printer. For more information, see

• Open the file in a software program and assign the brochure size. Ensure that the size corresponds to the paper size on which you want to print the brochure.

• Do not exceed the input tray capacity: 20 sheets of brochure paper.

Prepare to print

1. Raise the output tray.

2. Slide the paper guide all the way to the left.

3. Place the paper in the right side of the input tray. The side to be printed on should

face down.

4. Push the paper into the printer until it stops.

5. Slide the paper guide firmly against the edge of the paper.

Ink-backup mode.

6. Lower the output tray.

1. Open the

2. Click the Features tab.

3. If you are printing brochures without borders, select the Borderless Printing check

box.

Printer Properties dialog box.

Print brochures 45

Chapter 8

4. Specify the following print settings:

• Print Quality: Best

• Paper Type: Click More, and then select an appropriate HP inkjet paper.

• Orientation: Portrait or Landscape

• Size: An appropriate paper size

• Two-sided printing: Manual For more information, see

5. Click OK to print.

Use the dialog box.

What's This? help to learn about the features that appear in the Printer Properties

Print greeting cards

Greeting cards

• Unfold prefolded cards, and then place them in the input tray.

• For great results, use HP Greeting Card Paper.

• Do not exceed the input tray capacity: 20 cards.

Prepare to print

1. Raise the output tray, and then remove all paper from the input tray.

2. Slide the paper guide all the way to the left.

3. Fan the edges of the greeting cards to separate them, and then align the edges.

4. Place the greeting cards in the right side of the input tray. The side to be printed on

should face down.

5. Push the cards into the printer until they stop.

6. Slide the paper guide firmly against the edge of the cards.

Two-sided printing.

7. Lower the output tray.

NOTE: If your software program includes a greeting card printing feature, follow the

instructions that are provided with the software program. Otherwise, follow the instructions below.

46 Print other documents

1. Open the Printer Properties dialog box.

2. Click the Features tab, and then specify the following print settings:

• Print Quality: Normal

• Paper Type: Click More, and then select an appropriate card type.

• Size: An appropriate card size

3. Select any other print settings that you want, and then click OK.

Use the dialog box.

What's This? help to learn about the features that appear in the Printer Properties

Print booklets

Booklet printing automatically arranges and resizes the pages of a document so that when the document is folded into a booklet, the page order is correct.

For example, when a four-page booklet is printed on both sides of the paper, the pages are reordered and printed like this:

Guidelines

Do not exceed the input tray capacity: 100 sheets of paper.

Prepare to print

1. Raise the output tray.

2. Slide the paper guide all the way to the left.

3. Place plain paper in the right side of the input tray. The side to be printed on should

face down.

4. Push the paper into the printer until it stops.

Print booklets 47

Chapter 8

5. Slide the paper guide firmly against the edge of the paper.

6. Lower the output tray.

1. Open the

Printer Properties dialog box.

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click Two-sided (Duplex) Printing.

4. In the Print On Both Sides drop-down list, select one of the following binding options:

• Left Edge Booklet

• Right Edge Booklet

5. Select any other print settings that you want, and then click OK.

6. When prompted, reload the printed pages in the paper tray as shown below.

7. Click Continue to finish printing the booklet.

Use the

What's This? help to learn about the features that appear in the Printer Properties

dialog box.

48 Print other documents

Print posters

Guidelines

• For poster printing, sections of the poster are automatically arranged on individual sheets that can be taped together. After the sections of a poster have been printed, trim the edges of the sheets and tape the sheets together.

• Do not exceed the input tray capacity: 100 sheets of paper.

Prepare to print

1. Raise the output tray.

2. Slide the paper guide all the way to the left.

3. Place plain paper in the right side of the input tray. The side to be printed on should

face down.

4. Push the paper into the printer until it stops.

5. Slide the paper guide firmly against the edge of the paper.

6. Lower the output tray.

1. Open the

2. Click the Features tab, and then specify the following print settings:

• Paper Type: Plain paper

• Orientation: Portrait or Landscape

• Size: An appropriate paper size

3. Click the Advanced tab, and then click Printer Features.

Printer Properties dialog box.

Print posters 49

Chapter 8

4. In the Poster Printing drop-down list, select the number of sheets for the poster.

5. Click the Select Tiles button.

6. Check that the number of tiles that are selected matches the number of sheets for the poster, and then click OK.

7. Select any other print settings that you want, and then click OK.

Use the dialog box.

What's This? help to learn about the features that appear in the Printer Properties

Print iron-on transfers

Guidelines

• When printing a mirror image, the text and the pictures are horizontally reversed from what is displayed on the computer screen.

• Do not exceed the input tray capacity: 12 iron-on transfers.

Prepare to print

1. Raise the output tray, and then remove all paper from the input tray.

2. Slide the paper guide all the way to the left.

3. Place the iron-on transfer paper in the right side of the input tray. The side to be printed

on should face down.

4. Push the paper into the printer until it stops.

5. Slide the paper guide firmly against the edge of the paper.

6. Lower the output tray.

50 Print other documents

NOTE: If your software program includes an iron-on transfer printing feature, follow

the instructions that are provided with the software program. Otherwise, follow the instructions below.

1. Open the Printer Properties dialog box.

2. Click the Features tab, and then specify the following print settings:

• Print Quality: Normal or Best

• Paper Type: Click More, click Specialty Papers, and then click HP Iron-On Transfer Paper.

• Size: An appropriate paper size

3. Click the Advanced tab.

4. Click Printer Features, and then set Mirror Image to On.

NOTE: Some iron-on transfer software programs do not require you to print a

mirror image.

5. Select any other print settings that you want, and then click OK.

Use the

What's This? help to learn about the features that appear in the Printer Properties

dialog box.

Print iron-on transfers 51

9 Printing tips

Check your printer

Connect the printer to your computer.

•

Print a test page.

•

Save time

•Use the

• Set the

Save money

•Use

•Print

•Print in

• Print a

•Use

Enhance the quality of prints

•

Preview the document before printing it.

• Print on a

Select a paper type.

•

• Change the

• View the

• Achieve the highest printing resolution with

Resize the document as needed.

•

Printing Shortcuts tab.

order that the pages print.

Fast/Economical printing.

multiple pages on a single sheet of paper.

grayscale.

two-sided document.

HP Everyday Photo Paper to save money and ink when printing photos.

custom paper size.

print speed and quality.

print resolution.

Maximum dpi.

Print a test page

You can print a test page to verify that the printer can print from the computer correctly.

To print a test page

1. Load Letter or A4 unused plain white paper in the paper tray.

2. Open the printer

3. On the Device Services tab, click the Print a Test Page button.

The Print a Test Page dialog box is displayed.

4. Click the Print Page button. Recycle or discard the test page.

Printing shortcuts

Use printing shortcuts to print with print settings that you use often. The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list.

52 Printing tips

Toolbox.

NOTE: When you select a printing shortcut the appropriate printing options are

automatically displayed. You can leave them as is or change them.

Use printing shortcuts

Use the Printing Shortcuts tab for the following print tasks:

•

General everyday printing Photo printing–borderless

•

Photo printing–with white borders

•

Fast/Economical printing

•

Presentation printing

•

Two-sided, duplex, printing

•

You can also

create your own printing shortcuts.

Create printing shortcuts

In addition to the printing shortcuts that are available in the Printing Shortcuts list, you can create your own printing shortcuts.

If you frequently print on transparency film, for example, you can create a printing shortcut by selecting the Presentation Printing shortcut, changing the paper type to HP Premium Inkjet Transparency Film, and then saving the modified shortcut under a new name; for example, Transparency Presentations. After creating the printing shortcut, simply select it when printing on transparency film rather than changing the print settings each time.

To create a printing shortcut

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click a printing shortcut.

The print settings for the selected printing shortcut are displayed.

4. Change the print settings to those you want in the new printing shortcut.

5. In the Type new shortcut name here box, type a name for the new printing shortcut,

and then click Save. The printing shortcut is added to the list.

Printer Properties dialog box.

To delete a printing shortcut

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click the printing shortcut that you want to delete.

4. Click Delete.

The printing shortcut is removed from the list.

NOTE: Only the shortcuts that you have created can be deleted. The original HP

shortcuts cannot be deleted.

Printer Properties dialog box.

Fast/Economical printing

Use Fast/Economical printing to produce draft-quality printouts quickly.

Fast/Economical printing 53

Chapter 9

To use Fast/Economical printing

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click Fast/Economical Printing.

4. Specify the print settings that you want, and then click OK.

Printer Properties dialog box.

General Everyday printing

Use General Everyday printing to print documents quickly.

•

Documents E-mail

•

Presentation printing

Use Presentation printing to print high-quality documents, including:

Letters

•

Brochures

•

Transparencies

•

Select a paper type

To determine the paper type used for a printing job, select Automatic to use the automatic paper-type sensor or select a specific paper type.

Select a specific paper type

When printing a higher-quality document, HP recommends that you select a specific paper type.

To select a specific paper type

1. Open the

2. Click the Features tab.

3. Click More in the Paper Type drop-down list, and then select the paper type that you

want to use.

4. Click OK.

5. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

Change the print speed or quality

The HP Deskjet automatically chooses a print quality and speed setting depending on the paper type setting you select. You can also change the print quality setting to customize the speed and quality of the print process.

54 Printing tips

Print quality settings

• Fast Draft produces draft-quality output at the fastest printing speed, while using the least amount of ink.

• Fast Normal produces higher quality output than the Fast Draft setting and prints more quickly than the Normal setting.

• Normal provides the best balance between print quality and speed and is appropriate for most documents.

• Best provides the best balance between high quality and speed and can be used for high quality prints. For most documents, the Best setting prints more slowly than the Normal setting.

• Maximum dpi optimizes the dots per inch (dpi) that the HP Deskjet prints. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. For more information, see

To select a print quality and speed

1. Open the

2. Click the Features tab.

3. In the Paper Type drop-down list, select the type of paper that you have loaded.

4. In the Print Quality drop-down list, select the appropriate quality setting for your

project.

Print resolution

The printer software displays the print resolution in dots per inch (dpi). The dpi varies according to the paper type and print quality that you select in the printer software.

Maximum dpi.

Printer Properties dialog box.

To view the print resolution

1. Open the

2. Click the Features tab.

3. In the Paper Type drop-down list, select the type of paper that you have loaded.

4. In the Print Quality drop-down list, select the appropriate print quality setting for your

project.

5. Click the Resolution button to view the print resolution dpi.

Maximum dpi

Use maximum dpi mode to print high-quality, sharp images.

To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Deskjet printer will print.

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A

photo print cartridge can be purchased separately if it is not included with the HP Deskjet.

Printer Properties dialog box.

Print resolution 55

Chapter 9

To print in Maximum dpi mode

1. Open the

2. Click the Features tab.

3. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

4. In the Print Quality drop-down list, click Maximum dpi.

5. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

NOTE: To view the maximum dpi that the HP Deskjet printer will print, click

Resolution.

Print in grayscale

To print in grayscale

1. Open the

2. Click the Color tab.

3. Click Print In Grayscale.

4. In the Print In Grayscale drop-down list, select an option.

5. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

Set the page order

The page order determines the order in which your multipage documents print.

To set the page order

1. Open the

2. Click the Advanced tab.

3. Click Document Options, and then click Layout Options.

4. Select one of the following Page Order options:

• Front to back: Prints the first page of the document last. This setting saves time

• Back to front: Prints the last page of the document last.

5. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

because you do not have to reorder the printed pages. It is the appropriate setting for most print jobs.

Set a custom paper size

Use the Custom Paper Size dialog box to print on a special paper size.

NOTE: This feature is not available for all paper types.

To define a custom paper size

1. Open the

2. Click the Features tab.

Printer Properties dialog box.

56 Printing tips

3. In the Size drop-down list, select Custom. The Custom Paper Size dialog box is displayed.

4. In the Name box, type a name for the custom paper size.

5. In the Width and Length boxes, type the dimensions of the custom paper size.

The minimum and maximum dimensions are displayed beneath Width and Length.

6. Click the unit of measurement: Inches or Millimeters.

7. Click Save to save the custom paper size.

8. Click OK to exit the Custom Paper Size dialog box.

9. To use the custom paper size, select its name in the Size drop-down list.

Print multiple pages on a single sheet of paper

Use the printer software to print multiple pages of a document on a single sheet of paper. The printer software automatically resizes the document text and images to fit on the printed page.

To print multiple pages on a single sheet of paper

1. Open the

2. Click the Features tab.

3. In the Pages Per Sheet drop-down list, select the number of pages that you want to

appear on each sheet of paper.

4. In the Page Order drop-down list, select a layout for the pages. A preview of the page order is displayed at the top of the Features tab.

5. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

Resize a document

Use the printer software to print a document that is formatted for one paper size on another paper size. Doing this can be useful if you do not have the correct paper size available.

For example, if you have created a document that is formatted for letter-size paper, but you do not have any letter-size paper available, you can print the document on another paper size that is available.

To resize a document for a different paper size

1. Open the

2. Click the Features tab.

3. Click Scale to paper size, and then select the target paper size in the drop-down list.

The target paper size is the size of the paper on which you are printing, not the size for which the document was formatted.

4. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

Print preview

Use the print preview function to view a printout on your computer before printing a document. If the printout does not look correct, you can cancel the print job and adjust the print settings as needed.

Print multiple pages on a single sheet of paper 57

Chapter 9

To preview a printed document

1. Open the

2. Click the Features or the Color tab.

3. Select the Show preview before printing check box.

4. Select any other print settings that you want, and then click OK.

Before the document prints, a preview is displayed.

5. Do one of the following:

• Click OK to print the document.

• Click Cancel to cancel the print job. Adjust the print settings as needed before

Printer Properties dialog box.

printing the document.

Two-sided printing

Use two-sided printing, also called duplexing, to print on both sides of the paper. Printing on both sides of the paper is not only economical, but environmentally conscious as well.

To print a two-sided document

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts drop-down list, click Two-sided (Duplex) Printing.

4. In the Print On Both Sides drop-down list, click Manually.

5. Select any other print settings that you want, and then click OK.

The printer prints the odd-numbered pages first.

6. After the odd-numbered pages have been printed, reload the printed pages with the printed side facing up.

Printer Properties dialog box.

7. Click Continue to print the even-numbered pages.

To create a two-sided document with a binding, see

Bound two-sided documents

If you want to bind printed pages into a book, you can adjust the print settings to accommodate the binding.

Bound two-sided documents can have a book binding (binding on the side) or a tablet binding (binding at the top). Book binding is the most common type of binding.

58 Printing tips

Bound two-sided documents.

To print a two-sided document with a book binding

▲ Follow the

instructions for basic two-sided printing.

To print a two-sided document with a tablet binding

1. Open the

Printer Properties dialog box.

2. Click the Features tab.

3. In the Two-sided printing drop-down list, click Manual.

4. Select the following check boxes:

• Flip Pages Up

• Preserve Layout

5. Select any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first.

6. After the odd-numbered pages have been printed, reload the printed pages, with the printed side facing up according to the document orientation, portrait or landscape.

Figure 9-1 Portrait

Figure 9-2 Landscape

7. Click Continue to print the even-numbered pages.

Bound two-sided documents 59

10 Printer software

• Make the HP Deskjet the default printer.

• Set the

•Use the

• View the

• Download

Make the HP Deskjet the default printer

You can set the HP Deskjet as the default printer to use from any software program. This means that the HP Deskjet is automatically selected in the printer drop-down list when you click Print from the File menu in a software program.

Windows 2000 users

1. On the Windows taskbar, click Start, point to Settings, and then click Printers.

2. Right-click the HP Deskjet icon, and then click Set as Default Printer.

Windows XP users

1. On the Windows taskbar, click Start, and then click Printers and Faxes.

2. Right-click the HP Deskjet icon, and then click Set as Default Printer.

default print settings for all documents.

Printer Properties dialog box to select printing options. What's This? help to learn more about specific print settings.

Ink Status window for the approximate ink level of each print cartridge.

printer software updates for the latest features and improvements.

Set default print settings

The HP Deskjet uses default print settings for all documents unless you specify other settings.

60 Printer software

To save time when printing, set the default print settings to options that you use often. That way, you do not have to specify the options every time you use the printer.

To change the default print settings

1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows

taskbar.

1 HP Digital Imaging Monitor icon

The HP Solution Center is displayed.

2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings.

3. Make changes to the print settings, and then click OK.

Printer Properties dialog box

The printer is controlled by software that is installed on your computer. Use the printer software, also known as the printer driver, to change the print settings for a document.

To change the print settings, open the Printer Properties dialog box.

NOTE: The Printer Properties dialog box is also referred to as the Printing

Preferences dialog box.

To open the Printer Properties dialog box

1. Open the file that you want to print.

2. Click File, click Print, and then click Properties or Preferences.

The Printer Properties dialog box is displayed.

Printer Properties dialog box 61

Chapter 10

NOTE: The path to the Printer Properties dialog box can vary depending on the

software program you are using.

What's This? help

Use the Properties dialog box.

What's This? help to learn about the features that you see on the Printer

What's This? help

Use What's This? help to learn more about the available printing options.

To use What's This? help

1. Move the cursor over the feature that you want to learn more about.

2. Click the right mouse button.

The What's This box is displayed.

3. Move the cursor over the What's This? box, and then click the left mouse button. An explanation of the feature is displayed.

Ink Status window

The Ink Status window is displayed each time the printer prints a file. The window displays the approximate ink level of each print cartridge. To close the Ink Status window, click

Close.

NOTE: This feature might not be available in your operating environment.

Print cartridge information and ordering

For print cartridge information and to link to HP's Web site for ordering print cartridges, click the Print Cartridge Information button.

Displaying the Ink Status window

If you do not want the Ink Status window to appear when you print, select the Do not show this again check box in the lower-left corner of the window.

If you previously chose not to show the Ink Status window but now want it to appear when you print, follow these steps:

1. For Windows 2000, click Start, and then click Settings. For Windows XP, click Start, and then click Printers and Faxes.

A list that includes the printers installed on your computer is displayed.

2. Highlight the printer name, and then right-click to display a list of options.

3. Click Properties.

The Printer Properties dialog box is displayed.

4. Click the Device Settings tab.

5. For Display Ink Status Window, click On, and then click OK.

62 Printer software

Download printer software updates

Download the latest printer software update every few months to ensure you have the latest features and improvements.

To download a printer software update

1. Make sure you are connected to the Internet.

2. From the Windows Start menu, click Programs or All Programs, point to HP, and

then click HP Update. The HP Update window is displayed.

3. Click Next. HP Update searches the HP Web site for printer software updates.

• If the computer has the most recent version of the printer software installed, No

updates are available for your system at this time is displayed in the HP Update window.

• If the computer does not have the most recent version of the printer software

installed, a list of options to download later versions of the software is displayed in the HP Update window.

4. If a software update is available, select the check box beside the update name.

5. Click Install.

6. Follow the onscreen instructions.

Download HP Photosmart Software

Installing the printer software update you download from the HP Web site does not update the HP Photosmart Software you might have installed on the computer. For information about updating the HP Photosmart Software, see the HP Photosmart Help.

Download printer software updates 63

11 Maintenance

• Install print cartridges Align print cartridges

• Automatically clean print cartridges

• Calibrate print quality

• View estimated ink levels

• Maintain the printer body

• Remove ink from your skin and clothing

• Manually clean print cartridges

• Maintain print cartridges

• Printer Toolbox

•

Install print cartridges

When you need to replace print cartridges, make sure you have the correct print cartridges for your printer, and then install them in the print cartridge cradle.

•

Print cartridge combinations Selection numbers

• Printing with one print cartridge

• Installation instructions

•

Print cartridge combinations

Choose the right cartridge combination

Choose the best combination of cartridges for your print job:

• Everyday printing: Use a black cartridge along with a tri-color cartridge.

• Color photos: Use a photo cartridge along with a tri-color cartridge.

Always install the tri-color print cartridge in the left side of the print cartridge cradle.

Install the black or photo print cartridge in the right side of the print cartridge cradle.

Selection numbers

When buying replacement print cartridges, look for the print cartridge selection number.

64 Maintenance

You can find the selection number in three places:

• Selection number label: Look at the label on the print cartridge that you are replacing.

1 Selection number label

• Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer.

• Print Cartridge Information dialog box: For a list of print cartridge selection numbers, open the printer Cartridge Information button.

Toolbox, click the Estimated Ink Level tab, and then click the Print

Printing with one print cartridge

The printer can operate with only one print cartridge installed. For more information, see

Ink-backup mode.

Installation instructions

To install a print cartridge

1. Verify that the printer is turned on.

2. Load Letter or A4 plain, white paper in the paper tray.

3. Open the printer cover.

4. Wait until the print cartridge cradle moves to the right side of the printer and is idle

and quiet.

Install print cartridges 65

Chapter 11

5. Press down on the print cartridge, and then slide it out of the print cartridge cradle.

6. Remove the replacement print cartridge from its packaging and carefully remove the

plastic tape. Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer.

1 Remove plastic tape

66 Maintenance

CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.

Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.

7. Slide the print cartridge at a slight upward angle into the cradle until the cartridge snaps into place.

8. Close the printer cover.

Align the print cartridges for optimum print quality.

For information about storing print cartridges, see

For information about recycling empty print cartridges, see

program.

WARNING! Keep both new and used print cartridges out of the reach of children.

Maintain print cartridges.

HP inkjet supplies recycling

Align print cartridges

After installing a print cartridge, align the print cartridges to ensure the best print quality.

To align print cartridges

1. Load Letter or A4 unused plain white paper in the paper tray.

2. Open the printer

3. Click Align the Print Cartridges.

4. Click Align, and then follow the onscreen instructions.

The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the printer. Recycle or discard the test page.

Toolbox.

Automatically clean print cartridges

If your printed pages are faded or if they contain ink streaks, the print cartridges might be low on ink or might need to be cleaned. For more information, see

levels.

If the print cartridges are not low on ink, clean the print cartridges automatically.

View estimated ink

Align print cartridges 67

Chapter 11

To clean the print cartridges

1. Open the printer

2. Click Clean the Print Cartridges.

3. Click Clean, and then follow the onscreen instructions.

If your documents are still faded after cleaning,

contacts.

CAUTION: Clean print cartridges only when necessary. Unnecessary cleaning

wastes ink and shortens the life of the cartridge.

Toolbox.

Calibrate print quality

Perform a print quality calibration if light or dark horizontal lines appear in documents that are printed with the tri-color and black print cartridges.

Before performing a print quality calibration, the document. If the lines still occur, perform a print quality calibration.

To calibrate print quality

1. Load Letter or A4 unused plain white paper in the paper tray.

2. Verify that both a black and a tri-color

3. Open the printer

4. Click Print Quality Calibration.

5. Click Continue, and then follow the onscreen instructions.

Toolbox.

manually clean the print cartridge

clean the print cartridges, and then reprint

print cartridge are installed in the printer.

View estimated ink levels

Follow these instructions to view the estimated ink levels of the print cartridges that are installed in the printer:

1. Open the printer

2. Click the Estimated Ink Level tab.

NOTE: If the print cartridges were used before being installed in the printer, or if they

are not genuine HP cartridges or have been refilled, the estimated ink levels will not appear on the Estimated Ink Level tab.

The Estimated Ink Level tab also contains print cartridge ordering information. To view this information, click the Print Cartridge Information button.

NOTE: Ink from the cartridges is used in the printing process in a number of different

ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information see

68 Maintenance

Toolbox.

www.hp.com/go/inkusage.

Maintain the printer body

Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will eventually appear.

To remove smudges, stains, or dried ink from the exterior

1. Turn off the HP Deskjet, and then disconnect the power cord.

2. Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened

with water.

CAUTION: Do not use any type of cleaning solution. Household cleaners and

detergents might damage the printer finish. Keep all fluids away from the interior. Do not lubricate the metal rod on which the print cartridge cradle slides. Noise is normal when the cradle moves back and forth.

Remove ink from your skin and clothing

Follow these instructions to remove ink from your skin and clothing:

Surface Remedy

Skin Wash the area with an abrasive soap.

White fabric Wash the fabric in cold water and use chlorine bleach.

Color fabric Wash the fabric in cold water and use sudsy ammonia.

CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can

set the ink into the fabric.

Manually clean print cartridges

If the HP Deskjet is used in a dusty environment, a small amount of debris can accumulate on the print cartridge contacts. This debris can cause ink streaks on printed pages. The problem can be corrected by manually cleaning the print cartridge contacts.

You need the following items to clean the print cartridges:

• Distilled water (tap water can contain contaminants that can damage the print cartridge)

• Cotton swabs or other soft, lint-free material that will not stick to the print cartridge

Be careful not to get

ink on your hands or clothing as you clean.

Maintain the printer body 69

Chapter 11

To prepare to clean

1. Open the HP Deskjet cover.

2. Wait until the print cartridge cradle moves to the right side of the HP Deskjet and is

idle and quiet.

3. Remove the print cartridges and place them on a piece of paper, with the copper strips facing up.

CAUTION: Do not leave the print cartridges outside the HP Deskjet for more

than 30 minutes.

To manually clean print cartridge contacts

1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from

the swab.

2. Gently wipe the print cartridge copper contacts with the cotton swab.

CAUTION: Do not touch the print cartridge ink nozzles. Touching the ink nozzles

will result in clogs, ink failure, and bad electrical connections.

1 Ink nozzles (do not touch)

2 Copper contacts

3. Repeat this process until no ink residue or dust appears on the swab.

4. Insert the print cartridges in the HP Deskjet, and then close the cover. For more

information, see

Installation instructions.

Maintain print cartridges

Follow these guidelines to maintain and store HP print cartridges and to ensure consistent print quality.

•

Print cartridge storage and handling Print cartridge protector

•

70 Maintenance

Print cartridge storage and handling

Follow these guidelines to help maintain HP print cartridges and ensure consistent print quality:

• Install the cartridge on or before the Install by date, which is printed on the cartridge package.

• When you remove a photo print cartridge from the printer, store it in a print cartridge protector to prevent the ink from drying out. If you do not have a print cartridge protector, you can use an airtight plastic container to protect your print cartridge. For more information, see

• Keep all unused print cartridges in their original sealed packages until they are needed. Store print cartridges at room temperature (15° to 35° C or 59° to 95° F).

• Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer. If the plastic tape has been removed from the print cartridge, do not attempt to reattach it. Reattaching the tape damages the print cartridge.

CAUTION: Always turn the printer off with the Power button before you unplug the

power cord or turn off a power strip. This allows the printer to store the print cartridges properly. When you store the printer, always leave the active print cartridges inside the printer.

Installation instructions.

Print cartridge protector

If you have purchased an HP photo print cartridge, you can store it in the protector that comes with the print cartridge. If you do not have a print cartridge protector, you can use an airtight plastic container to protect your print cartridge.

To insert the print cartridge into the print cartridge protector

▲ Slide the print cartridge at a slight angle into the protector, and snap it securely in

place.

Maintain print cartridges 71

Chapter 11

To remove the print cartridge from the print cartridge protector

1. Press down and back on the top of the protector to release the print cartridge.

2. Slide the print cartridge out of the protector.

CAUTION: Do not drop the print cartridge. Dropping the print cartridge can

damage it.

Printer Toolbox

The printer Toolbox contains a number of useful tools to enhance the performance of the printer.

Use the printer Toolbox to perform the following tasks:

•

Align the print cartridges Calibrate print quality

•

Clean the print cartridges

•

Print a test page

•

View estimated ink levels

•

To open the printer Toolbox

1. Open the

2. Click the Features tab, and then click the Printer services button.

The Toolbox is displayed.

72 Maintenance

Printer Properties dialog box.

12 Troubleshooting

• Error messages Installation problems

• Printer lights are on or flashing

• Printer does not print

• Document prints slowly

• Print cartridge problems

• Paper problems

• Photos do not print correctly

• Problems with borderless documents

• Print quality is poor

• Document is misprinted

• I pressed the Photosmart Essential button, but nothing happens

• Front USB port problems

• If you continue to have problems

•

Error messages

If an error message displays on the computer screen, check the following topics for a solution:

•

Print cartridge error messages Other error messages

•

Print cartridge error messages

If you receive a print cartridge error message, follow these directions.

Incorrect or missing print cartridge message

The printer can only print when the correct print cartridges are installed. If you receive a print cartridge error message, one or both of the print cartridges cannot be used in the printer.

To resolve the problem, follow the instructions in

Print cartridge problem message

The printer cannot print if the print cartridges are faulty, or if they are not installed properly.

If you receive a message stating there is a problem with a print cartridge, follow the instructions in

"Print cartridge carriage is stalled" message

If the printer stalls while you are printing a document, follow the instructions in

stalled.

Print cartridge is faulty or not installed properly to resolve the problem.

Incorrect or missing print cartridge.

Printer is

Troubleshooting 73

Chapter 12

"Print cartridge is in the wrong slot" message

If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle. Follow the instructions in

message to resolve the problem.

"Printing in ink-backup mode" message

If you receive this error message, follow the instructions in

message.

Other error messages

If you receive an error message, follow these directions.

Out of paper message

If you receive an out of paper message, follow the guidelines in

"There was an error writing to USB port" message

The printer might not be receiving correct data from another USB device or USB hub. Connect the printer directly to the USB port on the computer.

"Two-way communication cannot be established" or "Printer not responding" message

The printer might not be able to communicate with the computer if the USB cable is too long.

If you receive this error message, make sure that the USB cable is not greater than 3 meters (approximately 9.8 feet) in length.

"Print cartridge is in the wrong slot"

"Printing in ink-backup mode"

Out-of-paper message.

NOTE: For best printing performance, use a USB 2.0 compatible cable.

Installation problems

If the software installation program stops or fails, check the following topics for more information:

•

Installation program stops "Unknown Device" message displays

• Printer name does not appear

•

If you continue to have problems, visit HP Technical Support at

Installation program stops

Cause: If the installation program stops when it looks for new hardware, one of the

following issues is causing a communication problem:

• The USB cable is old or defective.

• Software, such as an antivirus program, is running.

• Another device, such as a scanner, is connected to the computer.

74 Troubleshooting

www.hp.com/support.

Solution:

To resolve the problem

1. Make sure that no USB devices other than the printer, the keyboard, and the

mouse are connected to the computer.

2. Disconnect and reconnect the USB cable.

3. Make sure that the printer is connected directly to a USB port on the computer

(instead of through a USB hub).

4. If the installation program still does not locate the printer, replace the USB cable, and then continue to the next step.

5. Click Cancel, and then restart the computer.

6. Turn the printer off, and then disconnect the USB cable and power cord.

7. Quit any antivirus programs or other software programs that are running on the

computer.

NOTE: To quit an antivirus program, follow the manufacturer’s instructions.

8. Reinstall the printer software: a. Insert the printer software CD into the drive. b. Follow the onscreen instructions. When the installation program prompts you,

connect the USB cable and the power cord to the printer, and then make sure that the printer is on.

NOTE: Do not connect the USB cable until you are told to do so.

c. Follow the onscreen instructions to finish the installation.

9. Restart the antivirus program.

"Unknown Device" message displays

Cause: During installation, an “Unknown Device” message might be displayed

when you connect a USB cable between the printer and the computer. A possible cause might be a defective USB cable.

Solution:

NOTE: This is not a problem if you are using Windows 2000. If you are using

Windows 2000 and this message is displayed, you can continue with the software installation.

To resolve the problem

1. Disconnect the USB cable from the printer.

2. Disconnect the power cord from the printer.

3. Wait approximately 30 seconds.

4. Reconnect the power cord to the printer.

5. Reconnect the USB cable to the printer.

6. If the “Unknown Device” message is still displayed, replace the USB cable.

Installation problems 75

Chapter 12

Printer name does not appear

Solution: If the printer software seems to install correctly, but the printer name does

not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software.

To reinstall the printer software

1. Quit any antivirus programs or other software programs that are running on the

computer.

NOTE: To quit an antivirus program, follow the manufacturer’s instructions.

2. Uninstall the printer software: a. Insert the printer software CD into the drive, and then follow the onscreen

instructions.

NOTE: If the installation program does not start automatically, click your

CD drive letter in Windows Explorer, then double-click the setup.exe file. For example, double-click D:\setup.exe.

b. When prompted, click Remove All.

3. Reinstall the printer software: a. Insert the printer software CD into the drive. b. Follow the onscreen instructions to finish the installation.

4. Restart the antivirus program.

Printer lights are on or flashing

• What the flashing light means Power light is flashing

• Resume light is flashing

• Both Power and Resume lights are flashing

• Print Cartridge Status lights are on or flashing

• Front USB port lights are flashing

•

76 Troubleshooting

What the flashing light means

The printer lights indicate the printer status.

1 Power light

2 Print Cartridge Status lights

3 Resume light

Power light is flashing

1 Power light

If the Power light is flashing, the printer is preparing to print. The light stops flashing when the printer has received all data.

Printer lights are on or flashing 77

Chapter 12

Resume light is flashing

1 Resume light

If the Resume light is flashing, check the following conditions:

• The printer might be out of paper. Place paper in the input tray, and then press the Resume button.

• There might be a paper jam. For information about clearing a paper jam, see

• The printer might be stalled. For more information about correcting the problem, see

Paper jam.

Printer is stalled.

Both Power and Resume lights are flashing

The printer might need to be restarted.

1. Press the Power button to turn off the printer, and then press the Power button to restart the printer. Proceed to step 2 if the lights continue to flash.

2. Press the Power button to turn off the printer.

3. Disconnect the printer power cord from the electrical outlet.

4. Reconnect the printer power cord to the electrical outlet.

5. Press the Power button to turn on the printer.

78 Troubleshooting

Print Cartridge Status lights are on or flashing

The printer has two print cartridge status lights.

1. The left status light represents the tri-color print cartridge, which is installed in the left side of the print cartridge cradle.

2. The right status light represents the black or the photo print cartridge. One of these print cartridges is installed in the right side of the print cartridge cradle. For more information, see

If one or both Print Cartridge Status lights are on and not flashing

• Check to see if a print cartridge is If a print cartridge is low on ink, consider replacing the print cartridge.

• If neither print cartridge is low on ink, press the Resume button. If the Print Cartridge Status light remains on, turn off, and then turn on the printer.

Photo print cartridge.

low on ink.

If one or both Print Cartridge Status lights are on and flashing

Verify that the correct print cartridges are installed. For more information, see

instructions.

If you were printing a borderless document when the light started flashing, see

printing guidelines.

Otherwise, follow these steps:

1. Raise the printer cover, remove the print cartridge on the right, and then lower the cover.

2. Follow one of these steps:

• If the Power light is flashing: Open the printer cover, replace the print cartridge

that you removed, and then remove the other print cartridge. Proceed to step 3.

• If the Power light is off: There is a problem with the print cartridge that you

removed. Proceed to step 3.

Manually clean the print cartridge.

After cleaning the print cartridge, reinsert it into the printer. If the light continues to flash,

replace the print cartridge.

Printer lights are on or flashing 79

Installation

Borderless

Chapter 12

Front USB port lights are flashing

If the front USB port lights are flashing, follow the instructions in Front USB port lights are

flashing.

Printer does not print

• Verify the following Check the printer lights

• Check the printer cable connection

• Clear the print queue

• Printer is stalled

• If the printer still does not print

•

Verify the following

Verify the following conditions if the printer is not printing:

• The printer is connected to the power source.

• The cable connections are secure.

• The printer is turned on.

• The print cartridges are the correct print cartridges for the printer and are properly installed. For more information, see

• The paper or other media is correctly loaded in the paper tray.

• The printer cover is closed.

• The rear access door is attached.

Print cartridges and Installation instructions.

Check the printer lights

The printer lights indicate the printer status and alert you to potential problems.

For more information, see

Printer lights are on or flashing.

Check the printer cable connection

If your printer and computer are connected with a USB cable and the devices are not communicating with each other, try the following:

• Make sure the power cord is firmly connected to the printer and plugged into a power outlet.

• Check the USB cable. If you are using an older cable, it might not be working properly. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

• Check the connection from your printer to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your printer. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your printer off and then on again.

80 Troubleshooting

• If you are connecting the printer through a USB hub, make sure the hub is turned on. If the hub is on, try connecting the printer directly to your computer.

• Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn your printer off and then on again.

NOTE: For best printing performance, use a USB 2.0 compatible cable.

Clear the print queue

Cause: When you start a print job, it is sent to a list called the “print queue.” If the

printer stops printing before the job is complete, the print job might be stalled in the print queue.

Solution:

To resolve a print job that is stalled in the queue

1. For Windows 2000, click Start, click Settings, and then click Printers. For

Windows XP, click Start, and then click Printers and Faxes.

2. Double-click the name of the HP Deskjet printer.

3. Click the Printer menu, and then click Pause Printing.

4. Click the Printer menu again, and then click Cancel All Documents.

5. Click Yes to confirm the cancellation.

6. Click the Printer menu, and then uncheck Pause Printing.

7. If there are still documents in the list, restart the computer.

8. After restarting, if there are still documents in the list, repeat steps 1 – 6.

After resolving a print job that is stalled in the print queue, the print queue still might not be clear. In that situation, you need to stop and then restart the print service.

To stop and restart the print service

1. For Windows 2000, click Start, click Control Panel, and then click

2. Double-click Services, and then double-click Print Spooler.

3. Click Stop, and then click Start to restart the print service.

4. Click OK to close the window.

Printer is stalled

If the printer stalls while printing a document, press the Resume button. If the printer does not start printing again, raise the printer cover, and then disconnect the power cable from the back of the printer.

CAUTION: First, check for any loose or broken parts in the printer. If you find loose

or broken parts, go to

Administrative Tools. For Windows XP, click Start, click Control Panel, click Performance and Maintenance, and then click Administrative Tools.

www.hp.com/support.

Printer does not print 81

Chapter 12

If there are no loose or broken parts, follow these steps:

1. Check for and remove any obstacles, such as packing tape or materials, that prevent the print cartridges from moving back and forth.

2. Make sure the print cartridges are installed securely in the print cartridge cradle. For more information, see

3. Make sure the tri-color print cartridge is installed in the left side of the cradle and the black or photo print cartridge is installed in the right side of the cradle.

4. Check for and clear any paper jam. For more information, see

5. Lower the printer cover.

6. Connect the power cable to the back of the printer, and then turn on the printer.

• If the Resume light is not flashing, continue printing the document.

• If the Resume light is flashing, press the Resume button.

If the light still flashes, repeat the steps.

If the printer still does not print

1. Select the topic below that best describes the problem:

Paper jam

•

Out-of-paper message

•

Printer ejects paper

•

Printer is stalled

•

2. If the printer still does not print, shut down, and then restart your computer.

Installation instructions.

Paper jam.

Document prints slowly

Multiple software programs are open

The computer resources are insufficient for the printer to print at its optimum speed.

To increase printer speed, close all unnecessary software programs when printing.

Complex documents, graphics, or photos are printing

Documents containing graphics or photos print more slowly than text documents.

Best or Maximum dpi print mode is selected

The printer prints more slowly when Best or Maximum dpi is selected as the print quality. To increase the printer speed, select a different print quality mode.

Printer is in ink-backup mode

The printer might print more slowly if it is in ink-backup mode. For more information, see

Ink-backup mode.

To increase the print speed, use two print cartridges in the printer.

Printer software is outdated

Outdated printer software might be installed.

82 Troubleshooting

For information about updating the printer software, see Download printer software

updates.

Computer does not meet system requirements

If your computer does not have enough RAM or a large amount of free space on the hard drive, the printer processing time will be longer.

1. Verify that the computer hard disk space, RAM, and processor speed meet the system requirements. The system requirements are listed in the reference guide that came with the printer.

2. Make space available on the hard drive by deleting unwanted files.

Print cartridge problems

• Incorrect or missing print cartridge Print cartridge is faulty or not installed properly

• "Print cartridge is in the wrong slot" message

• Low on ink

• "Printing in ink-backup mode" message

•

Incorrect or missing print cartridge

Cause: If the correct print cartridges have not been installed or if the print cartridges

are missing, the printer cannot print.

Solution:

To verify and install the correct print cartridges

1. Open the printer cover.

2. Read the selection number on the print cartridge label.

1 Selection number

Print cartridge problems 83

Chapter 12

3. Check the list of print cartridges that can be used in the printer. a. Open the printer

Toolbox.

b. Click the Estimated Ink Levels tab. c. Click the Print Cartridge Information button and view the list of print

cartridge selection numbers. The reference guide that came with the printer also shows the print cartridge

selection numbers.

4. If the print cartridge selection number is correct, try cleaning the print cartridge. For more information, see

Manually clean print cartridges.

5. If the print cartridge has the wrong selection number, install a new print cartridge. For more information, see

Installation instructions.

6. Close the printer cover.

If the Print Cartridge Status lights are not flashing, then the problem is fixed.

If one or both Print Cartridge Status lights are flashing, visit HP Technical Support at

www.hp.com/support.

Print cartridge is faulty or not installed properly

Cause: The printer cannot print if the print cartridges are faulty, or if they are not

installed properly.

Solution:

To resolve the problem

1. Raise the printer cover.

2. Do one of the following:

• If an error message is displayed on screen, remove the print cartridge that is

named in the error message. Go to step 3.

• If an error message is not displayed, remove and reinstall each print cartridge

and close the printer cover. If the Power light is not flashing, the problem is solved. If the Power light is flashing, go to step 4.

3. Reinstall the print cartridge and close the printer cover. For more information, see

Installation instructions.

If the Power light is not flashing, the problem is solved. If the Power light is flashing, go to step 4.

Manually clean the print cartridge.

5. Reinsert the print cartridge in the printer and close the printer cover.

If the Power light is still flashing, the print cartridge is faulty and must be replaced.

NOTE: You can print with one print cartridge in ink-backup mode if you do

not have a replacement print cartridge available. For more information, see

Ink-backup mode.

6. If the Power light continues to flash after replacing the print cartridge, visit HP Technical Support at

www.hp.com/support.

84 Troubleshooting

"Print cartridge is in the wrong slot" message

Cause: If you receive this error message, the print cartridge is installed in the wrong

side of the print cartridge cradle.

Solution: Always install the tri-color print cartridge in the left print cartridge cradle compartment.

Install the black or photo print cartridge in the right print cartridge cradle compartment.

Low on ink

Cause: At least one of the print cartridges is estimated to be low on ink and may

need to be replaced soon.

Solution: Have a replacement cartridge on hand to avoid printing interruptions. You do not have to replace the cartridge until print quality deteriorates. If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable.

For information on how to replace print cartridges, see

Replace print cartridges.

"Printing in ink-backup mode" message

Cause: When the printer detects that only one print cartridge is installed, ink-backup

mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of printouts.

Solution: If you receive the ink-backup mode message and two print cartridges are installed in the printer, verify that the protective piece of plastic tape has been

Print cartridge problems 85

Chapter 12

removed from each print cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed.

To remove plastic tape from a print cartridge

▲ Hold the print cartridge so that the copper strips are on the bottom and facing

toward the printer, and then carefully remove the plastic tape.

1 Remove plastic tape

CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.

Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.

Paper problems

• Paper jam Printer does not feed paper

• Printer ejects paper

• Out-of-paper message

• Printer prints on multiple sheets at once

•

Paper jam

To clear a paper jam

1. Press the Resume button.

If the paper jam does not clear, then go to the next step.

2. Turn off the printer.

3. Disconnect the printer power cord from the electrical outlet.

86 Troubleshooting

4. Remove the rear access door. Press the handle to the right, and then pull out the door.

5. Remove any paper that is inside the printer by pulling it out from the back of the printer. If you are printing labels, verify that a label did not become detached from the label

sheet while passing through the printer.

6. Replace the rear access door securely.

7. If the paper jam cannot be removed from the back of the printer, raise the printer

cover, remove the paper jam from the front of the printer, and then lower the cover.

CAUTION: Remove the paper jam carefully as it is possible to damage the

printer when removing paper from the front.

8. Reconnect the printer power cord to the electrical outlet.

9. Turn on the printer, and then press the Resume button.

10. Reprint the document.

NOTE: If paper jams occur frequently, try using a heavier paper. See Printer

specifications for paper weight specifications.

Paper problems 87

Chapter 12

Printer does not feed paper

Solution: Try one or more of the following solutions:

• Reduce the number of sheets in the input tray.

• Remove the paper from the input tray, and then reload it.

• Use a different type of paper.

Printer ejects paper

Solution: If the printer ejects the paper, try one of the following solutions:

• Verify that the protective piece of plastic tape has been removed from the print cartridges.

• If you are printing a borderless document and the Resume and Print Cartridge Status lights are flashing, you might be trying to print a borderless document with only the black print cartridge installed. When printing a borderless document, always have the tri-color print cartridge and a black or photo print cartridge installed.

Out-of-paper message

Follow the appropriate steps for the condition that exists.

•

If the input tray contains paper If the input tray is empty

•

If the input tray contains paper

1. Verify the following:

• A sufficient amount of paper is in the input tray (at least ten sheets).

• The input tray is not overly full.

• The paper stack is touching the back of the input tray.

2. Slide the paper guide so it fits firmly against the edge of the paper.

3. Press the Resume button to continue printing.

If the input tray is empty

1. Load paper in the tray.

2. Press the Resume button to continue printing.

Printer prints on multiple sheets at once

If the printer prints on multiple sheets at once, check the following:

•

Paper weight Paper might be loaded improperly

•

Paper weight

The printer might print on multiple sheets of paper at once if the paper is under the recommended

88 Troubleshooting

paper weight. Use paper that is within the recommended specifications.

Paper might be loaded improperly

The printer might print on multiple sheets of paper at once if the paper is loaded too far toward the back of the printer or if the paper guide is not positioned firmly against the paper. Reload the paper into the paper tray, pushing the paper until you feel resistance, and then slide the paper guide firmly against the edge of the paper stack.

The printer also might print on multiple sheets if different paper types are loaded in the printer. For example, photo paper might be mixed with plain paper. Empty the paper tray and load only the paper type that is appropriate for the document that you are printing.

Photos do not print correctly

• Check the paper tray Check the printer properties

• Colors are tinted or incorrect

• Horizontal lines appear on a photo

• Part of the photo is faded

•

Check the paper tray

1. Verify that the photo paper is placed in the paper tray with the side to be printed on

facing down.

2. Slide the paper forward until it stops.

3. Slide the paper guide firmly against the edge of the paper.

Do not press the guide so firmly against the paper that the paper bends or curls.

Check the printer properties

Open the Printer Properties dialog box and verify the following options:

Tab Setting

Features

Colors are tinted or incorrect

Solution: If colors in photos appear tinted or incorrect, follow these steps:

1. Verify that neither print cartridge is low on ink.

For more information, see low on ink, proceed to step 2.

Align the print cartridges.

3. Reprint the photo.

4. If colors continue to appear tinted or incorrect, open the

box, click the Color tab, and then click the More color options button.

5. Adjust the colors by using the More color options dialog box.

Size: An appropriate paper size

Paper Type: An appropriate photo paper

Print Quality: Best or Maximum dpi

View estimated ink levels. If neither print cartridge is

Printer Properties dialog

Photos do not print correctly 89

Chapter 12

Horizontal lines appear on a photo

Solution:

If light or dark horizontal lines appear on photos, follow this procedure:

Clean the print cartridges.

2. Reprint the photo.

3. If horizontal lines still occur, perform a

print quality calibration.

A black and a tri-color print cartridge must be installed for print quality calibration.

4. Reprint the photo.

NOTE: If you are still not satisfied with the results, replace the print cartridges.

For more information, see...

Part of the photo is faded

Fading might occur on the edges or near the edges of a photo.

•

Fading occurs on the edges of a photo Fading occurs near the edges of a photo

•

Fading occurs on the edges of a photo

90 Troubleshooting

Verify that the photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat. If the problem persists, then use photo paper that is not curled.

For instructions about preventing photo paper from curling, see

paper.

Fading occurs near the edges of a photo

If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo, try the following solutions:

• Install a

• Open the Quality to Maximum dpi.

photo print cartridge and a tri-color print cartridge in the printer.

Printer Properties dialog box, click the Features tab, and then set the Print

Store and handle photo

Problems with borderless documents

• Borderless printing guidelines Streaks appear in a light portion of a photo

• Horizontal lines appear on a photo

• Image is printed at an angle

• Ink smears

• Part of the photo is faded

• Photo has an unwanted border

•

Borderless printing guidelines

When printing borderless photos or brochures, follow these guidelines:

• Verify that the paper size that is specified in the Paper Size drop-down list on the Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray.

• Select the appropriate paper type in the Paper Type drop-down list on the Printing Shortcuts tab.

Problems with borderless documents 91

Chapter 12

• If printing in grayscale, select High Quality under Print in Grayscale on the Color tab.

• Do not print borderless documents in ink-backup mode. Always have two print cartridges installed in the printer when printing borderless documents. For more information, see

Ink-backup mode.

Streaks appear in a light portion of a photo

Solution:

If streaks appear in a light portion of a photo, approximately 63 mm (2.5 inches) from one of the long edges of the photo, try the following solutions:

• Install a

• Open the

photo print cartridge in the printer.

Printer Properties dialog box, click the Features tab, and then set

the Print Quality to Maximum dpi.

Horizontal lines appear on a photo

Solution:

If light or dark horizontal lines appear on photos, follow this procedure:

Clean the print cartridges.

2. Reprint the photo.

92 Troubleshooting

3. If horizontal lines still occur, perform a print quality calibration. A black and a tri-color print cartridge must be installed for print quality calibration.

4. Reprint the photo.

Image is printed at an angle

Solution:

Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned.

If the problem is not caused by the source image, follow these steps:

1. Remove all paper from the input tray.

2. Load the paper correctly in the input tray.

3. Verify that the paper guide fits firmly against the edge of the paper.

4. Follow loading instructions for the paper type.

Ink smears

Solution: Follow these guidelines if ink smears appear on the back of the photos,

or if the paper sticks together:

• Use an HP photo paper.

• Verify that the photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat.

Part of the photo is faded

Fading might occur on the edges or near the edges of a photo.

•

Fading occurs on the edges of a photo Fading occurs near the edges of a photo

•

Problems with borderless documents 93

Chapter 12

Fading occurs on the edges of a photo

For instructions about preventing photo paper from curling, see

Store and handle photo

paper.

Fading occurs near the edges of a photo

If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo, try the following solutions:

• Install a

• Open the

photo print cartridge and a tri-color print cartridge in the printer.

Printer Properties dialog box, click the Features tab, and then set the Print

Quality to Maximum dpi.

Photo has an unwanted border

• For most paper types For photo paper with a tear-off tab

•

94 Troubleshooting

For most paper types

If the photo has an unwanted border, try one of the following solutions:

•

Align the print cartridges.

• Open the

Printer Properties dialog box, click the Features tab, and verify that the

selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer.

• Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned.

• Verify that the software application you are using supports borderless printing.

For photo paper with a tear-off tab

If the border appears below the tear-off tab, remove the tab.

If the border appears above the tear-off tab:

•

Align the print cartridges.

• Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned.

Problems with borderless documents 95

Chapter 12

Print quality is poor

If you are having problems with print quality, try the solutions in this section and observe the following guidelines:

• Replace refilled or empty cartridges.

• Check the device settings to make sure that the print mode and paper selection is correct for the paper and the task.

For more information, see

• Print and evaluate a self-test. For more information, see If the self-test shows a defect, try the following:

• Clean the print cartridges automatically. For more information, see

clean print cartridges.

• If there are ink streaks in your prints, clean the electrical contacts. For more

information, see

• Replace the print cartridge. For more information, see

• If the self-test does not show a problem, investigate other causes, such as the image file or software program.

For additional print cartridge troubleshooting, visit the HP Web site at

support.

This section contains the following topics:

•

Faded prints with ink streaks Prints are faded

• Blank pages print

•

Select a paper type.

Print a test page.

Automatically

Manually clean print cartridges.

Replace print cartridges.

www.hp.com/

Faded prints with ink streaks

Solution: If your printed pages faded or if they contain ink streaks, the print

cartridges might be low on ink or might need to be cleaned. For more information, see

View estimated ink levels and Automatically clean print cartridges.

96 Troubleshooting

Prints are faded

Solution:

• Verify that neither of the print cartridges is low on ink. For more information, see

View estimated ink levels. If a print cartridge is low on

ink, consider replacing the print cartridge. For the correct part numbers, see the reference guide that came with the printer.

• Verify that a black print cartridge is installed. If the black text and images on your printouts are faded, you might be printing

with only the tri-color print cartridge. Insert a black print cartridge, in addition to the tri-color print cartridge, for optimal black print quality.

• Verify that the protective piece of plastic tape has been removed from the print cartridges.

1 Remove plastic tape

• Consider selecting a higher print quality.

Blank pages print

Solution:

• The protective piece of plastic tape might still be attached to the print cartridges. Verify that the plastic tape has been removed from the print cartridges.

1 Remove plastic tape

Print quality is poor 97

Chapter 12

• The print cartridges might be out of ink. Replace one or both empty print cartridges.

For more information, see

• You might be trying to print a borderless document with only the black print cartridge installed. When printing a borderless document, always have the tricolor print cartridge and a black or photo print cartridge installed.

Document is misprinted

• Text and images are misaligned Document is printed off-center or at an angle

• Parts of the document are missing or printed in the wrong place

• Envelope is printed at an angle

• Document does not reflect the new print settings

•

Text and images are misaligned

Solution: If the text and images on your printouts are misaligned, then

print cartridges.

Document is printed off-center or at an angle

View estimated ink levels.

align the

Solution:

1. Verify that the paper is correctly placed in the input tray.

2. Verify that the paper guide fits firmly against the edge of the paper.

3. Reprint the document.

Parts of the document are missing or printed in the wrong place

Solution: Open the

Tab Setting

Features

Printer Properties dialog box and confirm the following options:

Portrait or Landscape: Verify the appropriate orientation.

Size: Verify the appropriate paper size.

Scale to paper size: Select this option to scale text and

graphics to the paper size specified in the corresponding drop-down list.

If parts of the document are still missing, the printer settings might be overridden by the software program print settings. Select the appropriate print settings from within the software program.

98 Troubleshooting

HP (Hewlett-Packard) D4200 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Welcome 5

2 Special features

3 Get started

The printer at a glance

Buttons and lights

Power button and light

Print Cartridge Status lights

Photosmart Essential button

Resume button and light

Front USB port lights

Cancel icon

Paper trays

Unfold the paper trays

Input tray

Paper guide

Output tray

Fold the paper trays

Print cartridges

Replace print cartridges

Ink-backup mode

Ink-backup mode output

Exit ink-backup mode

4 Connect the printer

About the Photosmart Essential button

About the HP Photosmart Software

Print using the Photosmart Essential button 23

About the front USB port

Print photos from the front USB port

24 Print photos using the front USB port

About the front USB port lights

7 Print photos

Print borderless photos

Print photos with a border

HP Real Life Technologies photo fix

Photo print cartridge

Advanced color settings

Exif Print

Store and handle photo paper

Save money when printing photos

Share photos with friends and family

Other photo projects

8 Print other documents

Print e-mail

Print documents

Print letters

Print envelopes

Print postcards

Print hagaki cards

Print index cards and other small media

Print labels

Print CD/DVD tattoos

Print transparencies

Print brochures

Print greeting cards

Print booklets

Print posters

Print iron-on transfers

9 Printing tips

Print a test page

Printing shortcuts

Fast/Economical printing

Create printing shortcuts

Select a paper type

Select a specific paper type

Change the print speed or quality

Print resolution

Maximum dpi

Print in grayscale

Set the page order

Set a custom paper size

Print multiple pages on a single sheet of paper

Resize a document

Print preview

Two-sided printing

Bound two-sided documents