HP QV997AV, 8300E, D8C24UT, 8300, D3K66UT User Manual

...

Page 1

HP Compaq Business PC Maintenance and Service Guide

Elite 8300 Series Convertible Minitower Elite 8300 Series Microtower Elite 8300 Series Small Form Factor Elite 8300 Series Ultra-Slim Desktop

Page 2

Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Second Edition (December 2012)

First Edition (May 2012)

Document Part Number: 690355-002

Page 3

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

Page 4

iv About This Book

Page 5

Table of contents

1 Product Features ............................................................................................................................................ 1

Standard Configuration Features ......................................................................................................... 1

Convertible Minitower (CMT) Front Panel Components ....................................................................... 3

Microtower (MT) Front Panel Components .......................................................................................... 4

Small Form Factor (SFF) Front Panel Components ............................................................................. 5

Ultra-Slim Desktop (USDT) Front Panel Components ......................................................................... 6

Convertible Minitower (CMT) Rear Panel Components ....................................................................... 7

Microtower (MT) Rear Panel Components ........................................................................................... 8

Small Form Factor (SFF) Rear Panel Components ............................................................................. 9

Ultra-Slim Desktop (USDT) Rear Panel Components ........................................................................ 10

Serial Number Location ...................................................................................................................... 11

2 Activating and Customizing the Software .................................................................................................. 13

Activating and customizing the software in Windows 7 ...................................................................... 13

Activating the Windows operating system ......................................................................... 13

Downloading Windows 7 updates ...................................................................................... 14

Installing or upgrading device drivers ................................................................................ 14

Customizing the monitor display ........................................................................................ 14

Activating and customizing the software in Windows 8 ...................................................................... 14

Activating the Windows Operating System ........................................................................ 14

Downloading Windows 8 updates ...................................................................................... 15

Customizing the monitor display ........................................................................................ 15

3 Computer Setup (F10) Utility ....................................................................................................................... 16

Computer Setup (F10) Utilities ........................................................................................................... 16

Using Computer Setup (F10) Utilities ................................................................................ 17

Computer Setup—File ....................................................................................................... 18

Computer Setup—Storage ................................................................................................ 19

Computer Setup—Security ................................................................................................ 22

Computer Setup—Power ................................................................................................... 27

Computer Setup—Advanced ............................................................................................. 28

Page 6

Recovering the Configuration Settings ............................................................................................... 30

4 Illustrated parts catalog ............................................................................................................................... 31

Convertible minitower (CMT) chassis spare parts .............................................................................. 31

Computer system components .......................................................................................... 31

Cables ................................................................................................................................ 33

Misc parts .......................................................................................................................... 34

Drives ................................................................................................................................. 35

Misc boards ....................................................................................................................... 36

Sequential part number listing ........................................................................................... 36

Microtower (MT) chassis spare parts ................................................................................................. 40

Computer major components ............................................................................................ 40

Cables ................................................................................................................................ 42

Misc parts .......................................................................................................................... 43

Drives ................................................................................................................................. 44

Misc boards ....................................................................................................................... 45

Sequential part number listing ........................................................................................... 45

Small Form Factor (SFF) chassis spare parts .................................................................................... 49

Computer major components ............................................................................................ 49

Cables ................................................................................................................................ 51

Misc parts .......................................................................................................................... 52

Drives ................................................................................................................................. 54

Misc boards ....................................................................................................................... 54

Sequential part number listing ........................................................................................... 55

Ultra-Slim Desktop (USDT) chassis spare parts ................................................................................ 58

Computer major components ............................................................................................ 58

Cables ................................................................................................................................ 59

Misc parts .......................................................................................................................... 60

Drives ................................................................................................................................. 62

Misc boards ....................................................................................................................... 62

Sequential part number listing ........................................................................................... 62

5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation .................................................... 66

Electrostatic Discharge Information .................................................................................................... 66

Generating Static ............................................................................................................... 66

Preventing Electrostatic Damage to Equipment ................................................................ 67

Personal Grounding Methods and Equipment ................................................................... 67

Grounding the Work Area .................................................................................................. 68

Recommended Materials and Equipment .......................................................................... 68

Operating Guidelines .......................................................................................................................... 69

Routine Care ...................................................................................................................................... 69

Page 7

General Cleaning Safety Precautions ................................................................................ 69

Cleaning the Computer Case ............................................................................................ 69

Cleaning the Keyboard ...................................................................................................... 70

Cleaning the Monitor .......................................................................................................... 70

Cleaning the Mouse ........................................................................................................... 71

Service Considerations ...................................................................................................................... 71

Power Supply Fan ............................................................................................................. 71

Tools and Software Requirements .................................................................................... 71

Screws ............................................................................................................................... 71

Cables and Connectors ..................................................................................................... 72

Hard Drives ........................................................................................................................ 72

Lithium Coin Cell Battery ................................................................................................... 72

SATA Hard Drives .............................................................................................................................. 73

SATA Hard Drive Cables .................................................................................................................... 73

SATA Data Cable .............................................................................................................. 73

SMART ATA Drives ............................................................................................................................ 73

Cable Management ............................................................................................................................ 73

6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis ..................................... 75

Preparation for Disassembly .............................................................................................................. 75

Access Panel ...................................................................................................................................... 76

Front Bezel ......................................................................................................................................... 77

Front Bezel Security ........................................................................................................................... 78

Bezel Blanks ....................................................................................................................................... 80

System Board Connections ................................................................................................................ 81

Memory .............................................................................................................................................. 82

DIMMs ............................................................................................................................... 82

DDR3-SDRAM DIMMs ...................................................................................................... 82

Populating DIMM Sockets ................................................................................................. 83

Installing DIMMs ................................................................................................................ 84

Expansion Card .................................................................................................................................. 85

Drives ................................................................................................................................................. 89

Drive Positions ................................................................................................................... 90

Removing a Drive from a Drive Bay .................................................................................. 91

Installing Drives ................................................................................................................. 95

Installing a 5.25-inch Drive into a Drive Bay ..................................................... 97

Installing a Hard Drive into an Internal Drive Bay ............................................. 99

Hood Sensor .................................................................................................................................... 104

Front I/O, USB Assembly ................................................................................................................. 105

Power Switch Assembly ................................................................................................................... 107

Speaker ............................................................................................................................................ 108

vii

Page 8

Rear Chassis Fan ............................................................................................................................. 109

Fan sink ............................................................................................................................................ 110

Processor ......................................................................................................................................... 112

Power Supply ................................................................................................................................... 115

System Board ................................................................................................................................... 116

Changing from a Minitower to a Desktop Configuration ................................................................... 117

Changing from a Desktop to a Minitower Configuration ................................................................... 119

7 Removal and Replacement Procedures Microtower (MT) Chassis ........................................................ 122

Preparation for Disassembly ............................................................................................................ 122

Computer Access Panel ................................................................................................................... 123

Front Bezel ....................................................................................................................................... 124

Front Bezel Security ......................................................................................................................... 125

Bezel Blanks ..................................................................................................................................... 127

Memory ............................................................................................................................................ 128

DIMMs ............................................................................................................................. 128

DDR3-SDRAM DIMMs .................................................................................................... 128

Populating DIMM Sockets ............................................................................................... 128

Installing DIMMs .............................................................................................................. 129

Expansion Cards .............................................................................................................................. 130

System Board Connections .............................................................................................................. 136

Drives ............................................................................................................................................... 138

Drive Positions ................................................................................................................. 140

Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay ............................................... 140

Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay .................................................. 142

Removing a Hard Drive from a Drive Bay ........................................................................ 144

Installing a Hard Drive into an Internal Drive Bay ............................................................ 144

Front Fan Assembly ......................................................................................................................... 147

Front I/O Assembly ........................................................................................................................... 149

Power Switch/LED Assembly ........................................................................................................... 150

Heat sink .......................................................................................................................................... 151

Processor ......................................................................................................................................... 153

Speaker ............................................................................................................................................ 156

Rear Chassis Fan ............................................................................................................................. 157

Power Supply ................................................................................................................................... 159

System Board ................................................................................................................................... 161

8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis .......................................... 163

Preparation for Disassembly ............................................................................................................ 163

Access Panel .................................................................................................................................... 164

Front Bezel ....................................................................................................................................... 165

viii

Page 9

Front Bezel Security ......................................................................................................................... 166

Bezel Blanks ..................................................................................................................................... 168

Memory ............................................................................................................................................ 169

DIMMs ............................................................................................................................. 169

DDR3-SDRAM DIMMs .................................................................................................... 169

Populating DIMM Sockets ............................................................................................... 169

Installing DIMMs .............................................................................................................. 170

Expansion Card ................................................................................................................................ 172

System Board Connections .............................................................................................................. 177

Drives ............................................................................................................................................... 178

Drive Positions ................................................................................................................. 178

Installing and Removing Drives ....................................................................................... 179

Removing a 5.25-inch Drive from a Drive Bay ................................................ 180

Installing a 5.25-inch Drive into a Drive Bay ................................................... 181

Removing a 3.5-inch Drive from a Drive Bay .................................................. 184

Installing a 3.5-inch Drive into a Drive Bay ..................................................... 185

Removing and Replacing the Primary 3.5-inch Internal Hard Drive ................ 187

Fan duct ........................................................................................................................................... 190

Front Fan Assembly ......................................................................................................................... 191

Hood Sensor .................................................................................................................................... 193

Front I/O, Power Switch Assembly ................................................................................................... 194

Speaker ............................................................................................................................................ 196

Heat sink .......................................................................................................................................... 197

Processor ......................................................................................................................................... 198

Power Supply ................................................................................................................................... 202

System Board ................................................................................................................................... 204

Using the Small Form Factor Computer in a Tower Orientation ...................................................... 206

9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis ...................................... 207

Preparation for Disassembly ............................................................................................................ 207

Access Panel .................................................................................................................................... 208

Front Bezel ....................................................................................................................................... 209

Front Bezel Security ......................................................................................................................... 210

Bezel Blank ...................................................................................................................................... 212

System Board Connections .............................................................................................................. 213

Memory ............................................................................................................................................ 214

SODIMMs ........................................................................................................................ 214

DDR3-SDRAM SODIMMs ............................................................................................... 214

Populating SODIMM Sockets .......................................................................................... 215

Installing SODIMMs ......................................................................................................... 216

Front Fan .......................................................................................................................................... 218

Page 10

Optical Drive ..................................................................................................................................... 219

Removing the Optical Drive ............................................................................................. 219

Preparing the New Optical Drive ..................................................................................... 220

Installing the New Optical Drive ....................................................................................... 221

Hard Drive ........................................................................................................................................ 222

Optical Drive Rail .............................................................................................................................. 227

Card Reader ..................................................................................................................................... 228

Speaker ............................................................................................................................................ 230

Heat sink .......................................................................................................................................... 231

Processor ......................................................................................................................................... 233

WLAN Module .................................................................................................................................. 236

Hood Sensor .................................................................................................................................... 238

Graphics Board ................................................................................................................................ 239

System Board ................................................................................................................................... 241

Rear Fan .......................................................................................................................................... 243

Antennas .......................................................................................................................................... 244

Changing from Desktop to Tower Configuration .............................................................................. 248

Port Cover ........................................................................................................................................ 249

Power Supply, External .................................................................................................................... 250

10 Troubleshooting Without Diagnostics .................................................................................................... 251

Safety and Comfort .......................................................................................................................... 251

Before You Call for Technical Support ............................................................................................. 251

Helpful Hints ..................................................................................................................................... 252

Solving General Problems ................................................................................................................ 254

Solving Power Problems .................................................................................................................. 258

Solving Hard Drive Problems ........................................................................................................... 260

Solving Media Card Reader Problems ............................................................................................. 263

Solving Display Problems ................................................................................................................. 265

Solving Audio Problems ................................................................................................................... 270

Solving Printer Problems .................................................................................................................. 272

Solving Keyboard and Mouse Problems .......................................................................................... 274

Solving Hardware Installation Problems ........................................................................................... 276

Solving Network Problems ............................................................................................................... 278

Solving Memory Problems ............................................................................................................... 281

Solving Processor Problems ............................................................................................................ 283

Solving CD-ROM and DVD Problems .............................................................................................. 283

Solving USB Flash Drive Problems .................................................................................................. 285

Solving Front Panel Component Problems ...................................................................................... 287

Solving Internet Access Problems .................................................................................................... 287

Solving Software Problems .............................................................................................................. 289

Page 11

Contacting Customer Support .......................................................................................................... 291

11 POST Error Messages .............................................................................................................................. 292

POST Numeric Codes and Text Messages ..................................................................................... 293

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 301

12 Password Security and Resetting CMOS ............................................................................................... 305

Resetting the Password Jumper ...................................................................................................... 306

Clearing and Resetting the CMOS ................................................................................................... 307

13 HP PC Hardware Diagnostics .................................................................................................................. 309

Why run HP PC Hardware Diagnostics – UEFI ................................................................................ 309

How to access and run HP PC Hardware Diagnostics - UEFI ......................................................... 309

Downloading HP PC Hardware Diagnostics to a USB device .......................................................... 310

14 Backup and Recovery .............................................................................................................................. 311

Restoring and recovering in Windows 7 ........................................................................................... 311

System Restore ............................................................................................................... 311

System Recovery ............................................................................................................. 311

System Recovery when Windows is responding ............................................ 312

System Recovery when Windows is not responding ...................................... 313

System recovery using recovery media .......................................................... 313

Creating recovery media ................................................................ 314

Using recovery media ..................................................................... 315

Backup and recovery in Windows 8 ................................................................................................. 316

Backing up your information ............................................................................................ 316

Performing a system recovery ......................................................................................... 317

Using the Windows recovery tools .................................................................. 317

Using f11 recovery tools .................................................................................. 318

Using Windows 8 operating system media (purchased separately) ............... 318

Appendix A Battery Replacement ................................................................................................................ 319

Appendix B Removing and Replacing a Removable 3.5-inch SATA Hard Drive ..................................... 322

Appendix C Unlocking the Smart Cover Lock ............................................................................................ 327

Smart Cover FailSafe Key ................................................................................................................ 327

Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock ......................................... 328

Page 12

Appendix D Power Cord Set Requirements ................................................................................................ 330

General Requirements ..................................................................................................................... 330

Japanese Power Cord Requirements .............................................................................................. 330

Country-Specific Requirements ........................................................................................................ 331

Appendix E Specifications ............................................................................................................................ 332

CMT Specifications .......................................................................................................................... 332

MT Specifications ............................................................................................................................. 333

SFF Specifications ........................................................................................................................... 335

USDT Specifications ........................................................................................................................ 336

Index ................................................................................................................................................................. 337

xii

Page 13

1 Product Features

Standard Configuration Features

Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only).

Figure 1-1 Convertible Minitower Configuration

NOTE: The HP Compaq Convertible Minitower computer can be easily converted to a desktop. For

more information, see guide.

Figure 1-2 Microtower Configuration

Changing from a Minitower to a Desktop Configuration on page 117 in this

Standard Configuration Features 1

Page 14

Figure 1-3 Small Form Factor Configuration

NOTE: The Small Form Factor computer can also be used in a tower orientation. For more

information, see

Using the Small Form Factor Computer in a Tower Orientation on page 206 in this

guide.

Figure 1-4 Ultra-Slim Desktop Configuration

2 Chapter 1 Product Features

Page 15

Convertible Minitower (CMT) Front Panel Components

Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays.

Figure 1-5 Front Panel Components

Table 1-1 Front Panel Components

1 5.25-inch Optical Drives 5 Microphone/Headphone Connector

2 5.25-inch Media Card Reader (optional) 6 Power On Light

3 Dual-State Power Button 7 Headphone Connector

4 Hard Drive Activity Light 8 USB (Universal Serial Bus) Ports

NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if

you want to use the connector for a microphone Line-In device or a headphone. You can reconfigure the connector at any time by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar.

NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with

the computer and it is displaying a diagnostic code. Refer to

Audible Codes on page 301 to interpret the code.

Interpreting POST Diagnostic Front Panel LEDs and

Convertible Minitower (CMT) Front Panel Components 3

Page 16

Microtower (MT) Front Panel Components

Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays.

Table 1-2 Front Panel Components

1 5.25-inch Optical Drives 5 3.5-inch Media Card Reader (optional)

2 Hard Drive Activity Light 6 Dual-State Power Button

3 Microphone/Headphone Connector 7 Power On Light

4 USB (Universal Serial Bus) 2.0 Ports 8 Headphone Connector

NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if

NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with

the computer and it is displaying a diagnostic code. Refer to

Audible Codes on page 301 to interpret the code.

Interpreting POST Diagnostic Front Panel LEDs and

4 Chapter 1 Product Features

Page 17

Small Form Factor (SFF) Front Panel Components

Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays.

Figure 1-6 Front Panel Components

Table 1-3 Front Panel Components

1 5.25-inch Optical Drive 5 Microphone/Headphone Connector

2 Dual-State Power Button 6 3.5-inch Media Card Reader (optional)

3 Power On Light 7 Hard Drive Activity Light

4 USB (Universal Serial Bus) Ports 8 Headphone Connector

NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if

NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with

the computer and it is displaying a diagnostic code. Refer to

Audible Codes on page 301 to interpret the code.

Interpreting POST Diagnostic Front Panel LEDs and

Small Form Factor (SFF) Front Panel Components 5

Page 18

Ultra-Slim Desktop (USDT) Front Panel Components

Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay.

Figure 1-7 Front Panel Components

Table 1-4 Front Panel Components

1 Optical Drive 5 Microphone/Headphone Connector

2 Power On Light 6 USB (Universal Serial Bus) Ports

3 SD Media Card Reader (optional) 7 Hard Drive Activity Light

4 Headphone Connector 8 Dual-State Power Button

NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if

NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with

the computer and it is displaying a diagnostic code. Refer to

Audible Codes on page 301 to interpret the code.

Interpreting POST Diagnostic Front Panel LEDs and

6 Chapter 1 Product Features

Page 19

Convertible Minitower (CMT) Rear Panel Components

Figure 1-8 Rear Panel Components

Table 1-5 Rear Panel Components

1 Power Cord Connector 7 Line-Out Connector for powered audio

NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.

An optional second serial port and an optional parallel port are available from HP.

When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone. You can reconfigure the connector at any time by doubleclicking the Realtek HD Audio Manager icon in the Windows taskbar.

The monitor connectors on the system board are inactive when a graphics card is installed in the computer.

If a graphics card is installed into one of the system board slots, the connectors on the graphics card and the system board may be used at the same time. Some settings may need to be changed in Computer Setup to use both connectors.

PS/2 Keyboard Connector (purple) 8 Line-In Audio Connector (blue)

VGA Monitor Connector 9 PS/2 Mouse Connector (green)

DisplayPort Monitor Connector 10 Serial Connector

USB 2.0 ports (black) 11 RJ-45 Network Connector

USB 3.0 ports (blue)

devices (green)

Convertible Minitower (CMT) Rear Panel Components 7

Page 20

Microtower (MT) Rear Panel Components

Figure 1-9 Rear Panel Components

Table 1-6 Rear Panel Components

1 Power Cord Connector 6 Line-Out Connector for powered audio

NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.

An optional second serial port and an optional parallel port are available from HP.

The monitor connectors on the system board are inactive when a graphics card is installed in the computer.

If a graphics card is installed into one of the motherboard slots, the connectors on the graphics card and the system board may be used at the same time. Some settings may need to be changed in Computer Setup to use both connectors.

Line-In Audio Connector (blue) 7 PS/2 Keyboard Connector (purple)

PS/2 Mouse Connector (green) 8 VGA Monitor Connector

Serial Connector 9 DisplayPort Monitor Connector

RJ-45 Network Connector 10 USB 3.0 ports (blue)

devices (green)

USB 2.0 ports (black)

8 Chapter 1 Product Features

Page 21

Small Form Factor (SFF) Rear Panel Components

Figure 1-10 Rear Panel Components

1 RJ-45 Network Connector 7 DisplayPort Monitor Connector

4 Power Cord Connector 10

NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.

An optional second serial port and an optional parallel port are available from HP.

The monitor connectors on the system board are inactive when a graphics card is installed in the computer.

Serial Connector 8 VGA Monitor Connector

PS/2 Mouse Connector (green) 9 PS/2 Keyboard Connector (purple)

Line-Out Connector for powered audio devices (green)

USB 2.0 ports (black) 11 Line-In Audio Connector (blue)

USB 3.0 ports (blue)

Small Form Factor (SFF) Rear Panel Components 9

Page 22

Ultra-Slim Desktop (USDT) Rear Panel Components

Figure 1-11 Rear Panel Components

Table 1-7 Rear Panel Components

1 Line-Out Connector for powered audio

NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.

If an MXM graphics card is installed, all three monitor ports are active. The integrated graphics operate DisplayPort2 (top port). The MXM/ATI drivers operate DisplayPort1 (bottom port) and VGA. If the integrated graphics are disabled in the BIOS settings, DisplayPort2 (top port) will not be active.

If an MXM graphics card is not installed, all three monitor ports are driven by the integrated graphics on the Intel 3rd Generation configurations. On some models, all three monitor ports are active but there are some limitations. For example, if a DisplayPort to DVI or HDMI adapter is installed, the VGA port will not be active. On other models, only one DisplayPort can be active. Either DisplayPort will function, but only one can be used.

When a DisplayPort to single-link DVI or DisplayPort to HDMI adapter is installed, the VGA port will not be active. This is because when one of the above adapters is used, it is not considered a true DisplayPort and will function as the other type of port. This is not an issue with a DisplayPort to dual-link DVI adapter.

devices (green)

DisplayPort Monitor Connectors 7 Power Cord Connector

USB 3.0 ports (blue) 8 Line-In Audio Connector (blue)

USB 2.0 ports (black) 9 RJ-45 Network Connector

PS/2 Keyboard Connector (purple) 10 PS/2 Mouse Connector (green)

6 VGA Monitor Connector

10 Chapter 1 Product Features

Page 23

Serial Number Location

Each computer has a unique serial number and a product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance.

Figure 1-12 Convertible Minitower Serial Number and Product ID Location

Figure 1-13 Microtower Serial Number and Product ID Location

Serial Number Location 11

Page 24

Figure 1-14 Small Form Factor Serial Number and Product ID Location

Figure 1-15 Ultra-Slim Desktop (USDT) Serial Number and Product ID Location

12 Chapter 1 Product Features

Page 25

2 Activating and Customizing the

Software

NOTE: This chapter provides information for both Windows 7 and Windows 8.

Activating and customizing the software in Windows 7

If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system.

CAUTION: Do not add optional hardware or third-party devices to the computer until the operating

system is successfully activated. Doing so may cause errors and prevent the operating system from installing properly.

NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor

to permit the required airflow.

Activating the Windows operating system

The first time you turn on the computer, the operating system is set up and activated automatically. This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation.

We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL

THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation.

NOTE: If the computer shipped with more than one operating system language on the hard drive,

the activation process could take up to 60 minutes.

Activating and customizing the software in Windows 7 13

Page 26

Downloading Windows 7 updates

Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer.

1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on

the screen.

2. After an Internet connection has been established, click the Start > All Programs > Windows

Update.

3. Run Windows Update monthly thereafter.

Installing or upgrading device drivers

When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices.

In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.

Obtain the latest support software, including support software for the operating system, from

http://www.hp.com/support. Select your country and language, select Download drivers and

software (and firmware), enter the model number of the computer, and press Enter.

Customizing the monitor display

If you wish, you can select or change the monitor refresh rates, screen resolution, color settings, font sizes, and power management settings.

For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor.

Right-click on the Windows desktop, then click Personalize to change display settings.

Activating and customizing the software in Windows 8

Additional information is available in online help after you activate the operating system.

NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor

to permit the required airflow.

Activating the Windows Operating System

We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

14 Chapter 2 Activating and Customizing the Software

Page 27

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL

THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation.

Downloading Windows 8 updates

Run Windows Update as soon as possible after you set up your computer.

1. Point to the upper-right or lower-right corner of the Start screen to display the charms.

2. Click Settings > Change PC Settings > Windows Update.

3. Run Windows Update monthly thereafter.

Customizing the monitor display

You can customize display settings for Windows 8 separately for the Start screen and the Desktop.

To customize the Start screen:

1. Point to the upper-right or lower-right corner of the Start screen to display the charms.

2. Click Settings > Change PC Settings.

3. Click Personalize to change the display settings.

To customize the Desktop:

1. Click the Desktop app on the Start screen.

2. Right-click on the desktop, and then click Personalize to change display settings.

Activating and customizing the software in Windows 8 15

Page 28

3 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Use Computer Setup (F10) Utility to do the following:

Change factory default settings.

●

Set the system date and time.

●

● Set, view, change, or verify the system configuration, including settings for processor, graphics,

memory, audio, storage, communications, and input devices.

Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash

●

media devices.

Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run

●

during a Full Boot. You can set the system to:

always Quick Boot (default);

❑

periodically Full Boot (from every 1 to 30 days); or

❑

always Full Boot.

❑

● Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test

(POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12).

Establish an Ownership Tag, the text of which is displayed each time the system is turned on or

●

restarted.

Enter the Asset Tag or property identification number assigned by the company to this computer.

●

Enable the power-on password prompt during system restarts (warm boots) as well as during

●

power-on.

Establish a setup password that controls access to the Computer Setup (F10) Utility and the

●

settings described in this section.

Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or

●

embedded NIC, so that they cannot be used until they are unsecured.

Enable or disable removable media boot ability.

●

16 Chapter 3 Computer Setup (F10) Utility

Page 29

Solve system configuration errors detected but not automatically fixed during the Power-On Self-

●

Test (POST).

Replicate the system setup by saving system configuration information on a USB device and

●

restoring it on one or more computers.

Execute self-tests on a specified ATA hard drive (when supported by drive).

●

Enable or disable DriveLock security (when supported by drive).

●

Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the computer.

2. Repeatedly press F10 when the monitor light turns green to access the utility.

You can also press Esc to a menu that allows you to access different options available at startup, including the Computer Setup utility.

NOTE: If you do not press F10 at the appropriate time, you must restart the computer and

again repeatedly press F10 when the monitor light turns green to access the utility.

3. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,

Power, and Advanced.

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and

down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc.

5. To apply and save changes, select File > Save Changes and Exit.

If you have made changes that you do not want applied, select Ignore Changes and Exit.

●

To reset to factory settings or previously saved default settings (some models), select

●

Apply Defaults and Exit. This option will restore the original factory system defaults.

NOTE: Not all settings shown in the following sections are available for all models

CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup

(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen.

Table 3-1 Computer Setup (F10) Utility

Heading Table

File

Storage

Security

Power

Computer Setup—File on page 18

Computer Setup—Storage on page 19

Computer Setup—Security on page 22

Computer Setup—Power on page 27

Advanced

Computer Setup—Advanced on page 28

Computer Setup (F10) Utilities 17

Page 30

Computer Setup—File

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-2 Computer Setup—File

Option Description

System Information Lists:

Product name

●

SKU number

●

● Processor type/speed/stepping

● Cache size (L1/L2/L3) (dual core processors have this listed twice)

Installed memory size/speed, number of channels (single or dual) (if applicable)

●

Integrated MAC address for embedded, enabled NIC (if applicable)

●

● System BIOS (includes family name and version)

Chassis serial number

●

Asset tracking number

●

ME firmware version

●

ME Management mode

●

About Displays copyright notice.

Set Time and Date Allows you to set system time and date.

Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media.

Replicated Setup Save to Removable Media

Saves system configuration to a formatted USB flash media device.

Restore from Removable Media

Restores system configuration from a USB flash media device.

Default Setup Save Current Settings as Default

Saves the current system configuration settings as the default.

Restore Factory Settings as Default

Restores the factory system configuration settings as the default.

Apply Defaults and Exit

Ignore Changes and Exit

Save Changes and Exit

Applies the currently selected default settings and clears any established passwords.

Exits Computer Setup without applying or saving any changes.

Saves changes to system configuration or default settings and exits Computer Setup.

18 Chapter 3 Computer Setup (F10) Utility

Page 31

Computer Setup—Storage

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-3 Computer Setup—Storage

Option Description

Device Configuration Lists all installed BIOS-controlled storage devices.

When a device is selected, detailed information and options are displayed. The following options may be presented:

Hard Disk: Size, model, firmware version, serial number, connector color.

●

Translation mode (ATA disks only)

Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted, User, and Off.

Available only when the drive translation mode is set to User, allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63.

CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not

be changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

CD-ROM: Model, firmware version, serial number, connector color (not included for USB CD-

●

ROM).

SSD Life Used

●

NOTE: Displays for solid-state drives.

● SMART (ATA disks only)

Diskette: Model and firmware version.

●

NOTE: Displays for USB diskette drives.

● Default Values (ATA disks only)

See Translation Mode above for details.

SATA Defaults

Computer Setup (F10) Utilities 19

Page 32

Table 3-3 Computer Setup—Storage (continued)

Storage Options eSATA Port

Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled.

This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at

SATA Emulation

Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported options: IDE, RAID, and AHCI (default).

CAUTION: SATA emulation changes may prevent access to existing hard drive data and

degrade or corrupt established volumes.

IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode.

RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features.

AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller.

NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/

AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver installed, the system will crash (blue screen). RAID volumes may become corrupted if they are booted to after disabling RAID.

www.hp.com.

Removable Media Boot

Enables/disables ability to boot the system from removable media. Default is enabled.

Max eSATA Speed

Allows you to choose 1.5 Gbps or 3.0 Gpbs as the maximum eSATA speed. By default, the speed is limited to 1.5 Gbps for maximum reliability.

CAUTION: Consult your eSATA drive and cable manufacturer before enabling 3.0 Gpbs speed.

Some drive and cable combinations may not run reliably at 3.0 Gpbs.

20 Chapter 3 Computer Setup (F10) Utility

Page 33

Table 3-3 Computer Setup—Storage (continued)

DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection

Boot Order Allows you to:

System (DPS) self-tests.

NOTE: This selection will only appear when at least one drive capable of performing the DPS

self-tests is attached to the system.

EFI Boot Sources: Specify the order in which EFI boot sources (such as a internal hard

●

drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.

EFI boot sources always have precedence over legacy boot sources.

● Legacy Boot Sources: Specify the order in which legacy boot sources (such as a network

interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.

Specify the order of attached hard drives. The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).

NOTE: To drag a device to a preferred place, press Enter. To remove the device from

consideration as a bootable device, press F5.

You can use F5 to disable individual boot items, as well as disable EFI boot and/or legacy boot.

NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating

system has started.

Shortcut to Temporarily Override Boot Order

To boot one time from a device other than the default device specified in Boot Order, restart the computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping the boot menu) when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time.

Computer Setup (F10) Utilities 21

Page 34

Computer Setup—Security

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-4 Computer Setup—Security

Option Description

Setup Password Allows you to set and enable a setup (administrator) password.

NOTE: If the setup password is set, it is required to change Computer Setup options, flash the

ROM, and make changes to certain plug and play settings under Windows.

Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears

Password Options

(This selection appears only if a power-on password or setup password is set.)

Smart Cover Allows you to:

after a power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot.

Allows you to enable/disable:

Lock Legacy Resources (determines whether or not Windows Device Manager is allowed to

●

change resource settings for serial and parallel ports).

Stringent security (enabling the stringent password disables the ability to reset the password

●

by moving the jumper on the system board). Default is disabled.

CAUTION: If you enable the stringent security feature and you forget the setup password

or the power-on password, the computer is inaccessible and can no longer be used.

If you lose or forget the password, the system board must be replaced. This scenario is not covered under warranty.

To prevent the computer from becoming permanently unusable, record your configured setup password or power-on password in a safe place away from your computer. Without these passwords, the computer cannot be unlocked.

Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing,

●

the F10 Setup Options without entering setup password). Default is enabled.

Password prompt on F9 & F12 (requires setup password to use these boot functions).

●

Default is enabled.

Network Server Mode. Default is disabled.

●

Lock/unlock the Cover Lock.

●

Set the Cover Removal Sensor to Disable/Notify User/Setup Password.

●

NOTE: Notify User alerts the user that the sensor has detected that the cover has been

removed. Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed.

22 Chapter 3 Computer Setup (F10) Utility

Page 35

Table 3-4 Computer Setup—Security (continued)

Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for:

● Embedded security device

● System audio

● USB controller (varies by model)

Network controller

●

NOTE: You must disable AMT before trying to hide the network controller.

Serial port

●

Parallel port

●

● SATA ports (varies by model)

USB Security Allows you to set Enabled/Disabled (default is Enabled) for:

● Front USB Ports

Rear USB Ports

●

Accessory USB Ports

●

Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled.

Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network

System IDs Allows you to set:

server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled.

● Asset tag (18-byte identifier), a property identification number assigned by the company to

the computer.

Ownership tag (80-byte identifier) displayed during POST.

●

Universal Unique Identifier (UUID) number. The UUID can only be updated if the current

●

chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)

Keyboard locale setting for System ID entry.

●

Computer Setup (F10) Utilities 23

Page 36

Table 3-4 Computer Setup—Security (continued)

Master Boot Record Security

Enables/disables Master Boot Record (MBR) security.

The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities. It also allows you to recover the "last known good" MBR, should changes to the MBR be detected when the system is restarted.

When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode.

NOTE: Most operating systems control access to the MBR of the current bootable disk; the

BIOS cannot prevent changes that may occur while the operating system is running.

Restores the backup Master Boot Record to the current bootable disk. Default is disabled.

Only appears if all of the following conditions are true:

MBR security is enabled

●

A backup copy of the MBR has been previously saved

●

● The current bootable disk is the same disk from which the backup copy was saved

CAUTION: Restoring a previously saved MBR after a disk utility or operating system has

modified the MBR, may cause the data on the disk to become inaccessible. Only restore a previously saved MBR if you are confident that the current bootable disk's MBR has been corrupted or infected with a virus.

24 Chapter 3 Computer Setup (F10) Utility

Page 37

Table 3-4 Computer Setup—Security (continued)

System Security

(these options are hardware dependent)

Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled.

SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.

Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.

Virtualization Technology Directed I/O (VTd) (enable/disable) - Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled.

Trusted Execution Technology (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. Default is disabled. To enable this feature you must enable the following features:

Embedded Security Device Support

●

Virtualization Technology

●

Virtualization Technology Directed I/O

●

Embedded Security Device (enable/disable) - Permits activation and deactivation of the Embedded Security Device.

NOTE: To configure the Embedded Security Device, a Setup password must be set.

System Security

(continued)

● Reset to Factory Settings (Do not reset/Reset) - Resetting to factory defaults will erase all

security keys and leave the device in a disabled state. Changing this setting requires that you restart the computer. Default is Do not reset.

CAUTION: The embedded security device is a critical component of many security

schemes. Erasing the security keys will prevent access to data protected by the Embedded Security Device. Choosing Reset to Factory Settings may result in significant data loss.

● Measure boot variables/devices to PCR1 - Typically, the computer measures the boot path

and saves collected metrics to PCR5 (a register in the Embedded Security Device). Bitlocker tracks changes to any of these metrics, and forces the user to re-authenticate if it detects any changes. Enabling this feature lets you set Bitlocker to ignore detected changes to boot path metrics, thereby avoiding re-authentication issues associated with USB keys inserted in a port. Default is enabled.

OS management of Embedded Security Device (enable/disable) - This option allows the user to limit OS control of the Embedded Security Device. Default is enabled. This option is automatically disabled if Trusted Execution Technology is enabled.

● Reset of Embedded Security Device through OS (enable/disable) - This option allows the

user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device. Default is disabled.

NOTE: To enable this option, a Setup password must be set.

No PPI provisioning (Windows 8 only) - This option lets you set Windows 8 to bypass the PPI

●

(Physical Presence Interface) requirement and directly enable and take ownership of the TPM on first boot. You cannot change this setting after TPM is owned/initialized, unless the TPM is reset. Default is disabled for non-Windows 8 systems, and enabled for Windows 8.

● Allow PPI policy to be changed by OS. Enabling this option allows the operating system to

execute TPM operations without Physical Presence Interface. Default is disabled.

NOTE: To enable this option, a Setup password must be set.

Computer Setup (F10) Utilities 25

Page 38

Table 3-4 Computer Setup—Security (continued)

DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is

Secure Boot Configuration

enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.

NOTE: This selection will only appear when at least one drive that supports the DriveLock

feature is attached to the system.

This is a feature of Windows 8.

Legacy Support—Enable/Disable. Allows you to turn off all legacy support on the computer,

●

including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on. If set to disable, legacy boot options in Storage > Boot Order are not displayed. Default is enabled.

Secure Boot—Enable/Disable. Allows you to make sure an operating system is legitimate

●

before booting to it, making Windows resistant to malicious modification from preboot to full OS booting, preventing firmware attacks. UEFI and Windows Secure Boot only allow code signed by pre-approved digital certificates to run during the firmware and OS boot process. Default is disabled, except for Windows 8 systems which have this setting enabled. Secure Boot enabled also sets Legacy Support to disabled.

Key Management—This option lets you manage the custom key settings.

●

Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded

◦

custom boot keys. Default is Don't Clear.

Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify

◦

the contents of the secure boot signature databases and the platform key (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f

●

keys to access items before the operating system loads. Default is disabled.

NOTE: If Windows 8 detects a serious error, it will interrupt the boot process automatically

and display advanced boot options.

From Windows 8, you can press Shift and select Restart to access the screen that lets you boot to a device or troubleshoot your computer.

26 Chapter 3 Computer Setup (F10) Utility

Page 39

Computer Setup—Power

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-5 Computer Setup—Power

Option Description

OS Power Management

Hardware Power Management

● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the

processors power consumption when the processor is idle. Default is extended.

Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce

●

processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled.

Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a

●

visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled.

NOTE: For Windows 8 systems with Fast Boot support, a normal shutdown goes to the S4

state, not the S5 state.

S0 (On) = Solid green LED.

◦

S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds

◦

(green LED) — repeated cycles of 3 blinks and a pause.

◦ S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds

(green LED) — repeated cycles of 4 blinks and a pause.

◦ S5 (Soft Off) = LED is off.

SATA Power Management – Enables or disables SATA bus and/or device power management. Default is enabled.

S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0.5 Watt power usage. Default is disabled.

PCI Express x16 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled.

PCI Express x1 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled.

Network Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled.

USB 3.0 Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled.

Thermal Fan idle mode—This bar graph controls the minimum permitted fan speed.

NOTE: This setting only changes the minimum fan speed. The fans are still automatically

controlled.

Computer Setup (F10) Utilities 27

Page 40

Computer Setup—Advanced

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-6 Computer Setup—Advanced (for advanced users)

Option Heading

Power-On Options Allows you to set:

● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days).

QuickBoot (default) = Do not clear memory or perform a memory test.

◦

FullBoot = Memory test (count) on cold boot. Clears memory on all boots.

◦

◦ Clear Memory = No memory count on cold boot. Clears memory on all boots.

FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No

◦

more memory counts until 1st cold boot on or after x days. Clears memory on all boots.

POST messages (enable/disable). Enabling this feature will cause the system to display

●

POST error messages, which are error messages displayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC. A POST error message will only display on screen if the computer is capable of booting this far. If the POST detects an error before this point, a beep code is generated instead. Default is disabled.

Press the ESC key for Startup Menu (Enable/Disable). This feature controls the display of

●

the text “Press the ESC key for Startup Menu” during POST. This text does not display on Windows 8 systems with Fast Boot support. Other text also will not display (for example, Ownership Tag). Default is enabled.

Option ROM Prompt (enable/disable). Enabling this feature will cause the system to display

●

a message before loading option ROMs. Default is enabled.

● After Power Loss (off/on/previous state). Default is Power off. Setting this option to:

Power off—causes the computer to remain powered off when power is restored.

◦

Power on—causes the computer to power on automatically as soon as power is

◦

restored.

◦ Previous state—causes the computer to power on automatically as soon as power is

restored, if it was on when power was lost.

NOTE: If you turn off power to the computer using the switch on a power strip, you will not be

able to use the suspend/sleep feature or the Remote Management features.

POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST

●

process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup. Default is None.

Remote Wakeup Boot Source (remote server/local hard drive). Default is Local hard drive.

●

Factory Recovery Boot Support (Enable/Disable). Provides the ability for the BIOS to redirect

●

the boot to the recovery partition on the user hard drive, if present. Some versions of the recovery software honor the F11 key press even when this feature is disabled by the BIOS. Default is disabled.

● Bypass F1 Prompt on Configuration Changes (Enable/Disable). Allows you to set the

computer not to confirm when changes were made. Default is disabled.

28 Chapter 3 Computer Setup (F10) Utility

Page 41

Table 3-6 Computer Setup—Advanced (for advanced users) (continued)

BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.

Onboard Devices Allows you to set resources for or disable Legacy devices.

Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security.

Bus Options Allows you to enable or disable:

● PCI SERR# Generation. Default is enabled.

● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration

space; only needed when more than one graphics controller is installed. Default is disabled.

Device Options Allows you to set:

Printer mode (Bi-Directional, EPP + ECP, Output Only). ECP = Enhanced Capabilities Port,

●

EPP = Enhanced Parallel Port. Default is EPP+ECP.

Num Lock State at Power-On (off/on). Default is off.

●

Integrated Video (enable/disable). Use this option to disable the integrated video controller

●

when another video controller is present in the system. Default is enabled.

● Integrated Graphics (Auto/Disable/Force) Use this option to manage integrated (UMA)

graphics memory allocation. The value you choose is allocated permanently to graphics and is unavailable to the operating system. For example, if you set this value to 512M on a system with 2 GB of RAM, the system always allocates 512 MB for graphics and the other

1.5 GB for use by the BIOS and operating system. Default is Auto which sets memory allocation to 512 MB.

If you select Force, the UMA Frame Buffer Size option displays, which lets you set the UMA memory size allocation between 32 MB and 1 GB.

Internal Speaker (does not affect external speakers). Default is enabled.

●

● NIC PXE Option ROM Download (PXE, iSCSI, disabled). The BIOS contains an embedded

NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option-ROM-enabled. Default is PXE.

SATA RAID Option ROM Download (enable/disable). The BIOS contains an embedded

●

SATA RAID option ROM for RAID support. This can be temporarily disabled to save DCH space. Note that with the option ROM disabled, users will be unable to boot to hard drives in the system while running in RAID mode. Default is disabled.

Multi-Processor (enable/disable). Use this option to disable multi-processor support under

●

the OS. Default is enabled.

Hyper threading (enable/disable). Use this option to disable processor hyper-threading.

●

● Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature,

which allows one core of the system to run at a higher than standard frequency and power if other cores are idle. Default is enabled.

Computer Setup (F10) Utilities 29

Page 42

Table 3-6 Computer Setup—Advanced (for advanced users) (continued)

VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA

AMT Configuration Allows you to set:

controller will be the “boot” or primary VGA controller.

● AMT (enable/disable). Allows you to enable or disable functions of the embedded

Management Engine (ME) such as Active Management Technology (AMT). If set to disable, the Management Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration. Default is enabled.

● Unconfigure AMT/ME (enable/disable). Allows you to unconfigure any provisioned

management settings for AMT. The AMT settings are restored to factory defaults. This feature should be used with caution as AMT will not be able to provide any set AMT management functions once unconfigured. Default is disabled.

Hide Unconfigure ME Confirmation Prompt (enable/disable). Allows you to set the system to

●

not display the confirmation to unconfigure ME.

Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system

●

and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console. An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization. Default is enabled.

Recovering the Configuration Settings

This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See

Computer Setup—File

on page 18 in the Computer Setup—File table.)

NOTE: It is recommended that you save any modified computer configuration settings to a USB

flash media device and save the device for possible future use.

To restore the configuration, insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup (F10) Utility. (See

Computer Setup—File on page 18 in the Computer Setup—File table.)

30 Chapter 3 Computer Setup (F10) Utility

Page 43

4 Illustrated parts catalog

This chapter provides spare part information for all chassis.

Convertible minitower (CMT) chassis spare parts

Computer system components

Convertible minitower (CMT) chassis spare parts 31

Page 44

Item Description Spare part number

(1) Access panel 646819-001

(2) Front bezel

For use in 8300 models 689380-001

For use in 8380 models 689381-001

Bezel blank (5.25-inch, optical drive; not illustrated) 570838-001

Bezel blank (3.5-inch; not illustrated) 583653-001

(3) Power supply

320W, 90% efficient 613764-001

320W, standard 613765-001

(4) System board (includes replacement thermal material)

For use in models without Windows 8 657096-001

For use in models with Windows 8 Standard 657096-501

For use in models with Windows 8 Professional 657096-601

Memory modules (PC3-12800, 1666-MHz; not illustrated)

8-GB 689375-001

4-GB 671613-001

2-GB 671612-001

Processors (include replacement thermal material; not illustrated)

Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache) 688164-001

Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache) 688162-001

Intel Core i5 3470 (3.2-GHz, 6-MB L3 cache) 687943-001

Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache) 665120-001

Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) 638629-001

Intel Pentium G870 (3.1-GHz, 3-MB L3 cache) 691936-001

Intel Pentium G860 (3.0-GHz, 3-MB L3 cache) 665123-001

Intel Pentium G640 (2.8-GHz, 3-MB L3 cache) 691935-001

32 Chapter 4 Illustrated parts catalog

Page 45

Cables

Item Description Spare part number

(1) Power switch/LED assembly 646820-001

(2) SATA optical drive power cable 646832-001

(3) Front I/O assembly 646821-001

(4) SATA hard drive power cable 646831-001

SATA cable, 18 inch, 1 straight end, 1 angled end (not illustrated) 639958-001

SATA cable, 17.7 inch, 2 straight ends (not illustrated) 639959-001

DMS-59 to dual VGA cable 463023-001

Adapter, DisplayPort to VGA 603250-001

Adapter, DisplayPort to DVI 484156-001

Adapter, DisplayPort to HDMI 617450-001

DisplayPort cable 487562-001

Convertible minitower (CMT) chassis spare parts 33

Page 46

Misc parts

Item Description Spare part number

(1) Fan sink (includes replacement thermal material) 643907-001

(2) Chassis fan, (92 mm x 92 mm) 643908-001

(3) Printer port 638817-001

(4) Solenoid lock 641498-001

(5) Hood sensor 638816-001

(6) Speaker 645330-001

(7) Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001

Serial port, PCI card (not illustrated) 638815-001

2.5-in drive adapter (not illustrated) 586721-001

Grommet, hard drive isolation, blue (not illustrated) 594220-001

Card reader, 22-in-1 (not illustrated) 636166-001

USB powered speakers (not illustrated) 636917-001

Hard drive conversion bracket 397117-001

Mouse (not illustrated)

34 Chapter 4 Illustrated parts catalog

Page 47

Item Description Spare part number

PS2, optical, jack black 537748-001

USB, HP Elite 674318-001

Washable 619580-001

Wireless, HP Elite 674317-001

USB, optical, jack black 537749-001

eSATA port assembly, PCI card (not illustrated) 645558-001

Antenna for use with 538048-001 (not illustrated) 583345-001

HP Business Digital Headset (not illustrated) 642738-001

External USB Webcam (not illustrated) 609252-001

Foot kit 370708-001

Keyboard (not illustrated)

Drives

PS/2 (standard)

PS/2 (Windows 8)

USB, basic (standard)

USB, basic (Windows 8)

USB, silver/black (Windows 8) 701429-xx1

USB, wireless (standard)

USB, wireless (Windows 8)

Washable (standard)

Washable (Windows 8)

Smart card (standard)

Smart card (Windows 8)

USB, hub 631913-xx1

Description Spare part number

537745-xx1

701428-xx1

537746-xx1

701424-xx1

674314-xx1

701426-xx1

613125-xx1

700510-xx1

631411-xx4

701427-xx1

Hard drive

1-TB, 7200-rpm 636930-001

500-GB, 7200-rpm 636929-001

250-GB, 7200-rpm 636927-001

256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001

180-GB Solid-state Drive (SSD), SATA 6.0 696622-001

160-GB Solid-state Drive (SSD), SATA 3.0 646809-001

Convertible minitower (CMT) chassis spare parts 35

Page 48

Description Spare part number

128-GB Solid-state Drive (SSD), SATA 2.0 665961-001

120-GB Solid-state Drive (SSD), SATA 2.0 661841-001

20-GB Solid-state Drive (SSD), SATA 683305-001

Optical drive

Blu-ray BD-RW SuperMulti DL Drive 656792-001

16X SATA DVD±RW drive 660408-001

16X SATA DVD-ROM drive 581599-001

Grommet, hard drive isolation, blue 594220-001

NOTE: 2.5-inch solid-state drives require an adapter for installation.

Misc boards

Description Spare part number

nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001

nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001

AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 682411-001

AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 637995-001

AMD FirePro 2270 PCIe x16 graphics card, 512-MB 637213-001

HP FireWire / IEEE 1394a PCIe x1 Card 637591-001

Intel PRO/1000CT2 NIC, includes bracket 635523-001

HP WLAN 802.11 g/n 1x2 PCIe NIC 538048-001

Sequential part number listing

Spare part number

370708-001 Foot kit

397117-001 Hard drive conversion bracket

463023-001 DMS-59 to dual VGA cable

484156-001 Adapter, DisplayPort to DVI

487562-001 DisplayPort cable

508987-001 Clamp lock, includes universal cable (plate not included)

Description

537745-xx1 PS/2 basic keyboard for use in models without Windows 8

537746-xx1 USB basic keyboard for use in models without Windows 8

36 Chapter 4 Illustrated parts catalog

Page 49

Spare part number

537748-001 Mouse, PS2, optical, jack black

537749-001 Mouse, USB, optical, jack black

538048-001 HP WLAN 802.11 g/n 1x2 PCIe NIC

570838-001 Bezel black, optical drive, 5.25-inch

581599-001 16X SATA DVD-ROM drive

583345-001 Antenna (WLAN)

583653-001 Bezel blank, 3.5-inch

586721-001 Drive adapter, 2.5-inch

594220-001 Grommet, hard drive isolation, blue

603250-001 Adapter, DisplayPort to VGA

609252-001 External USB webcam

613125-xx1 Washable keyboard for use in models without Windows 8

613764-001 320W, 90% efficient

613765-001 320W, standard

617450-001 Adapter, DisplayPort to HDMI

Description

619580-001 Mouse, washable

631411-xx4 Smart card keyboard for use in models without Windows 8

631913-xx1 Keyboard, USB hub for use in models without Windows 8

632486-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB

635523-001 Intel PRO/1000CT2 NIC, includes bracket

636166-001 Card reader, 22-in-1

636917-001 USB powered speakers

636927-001 250-GB, 7200-rpm hard drive

636929-001 500-GB, 7200-rpm hard drive

636930-001 1-TB, 7200-rpm hard drive

637213-001 AMD FirePro 2270 512-MB PCIe x16 graphics card

637591-001 HP FireWire / IEEE 1394a PCIe x1 card

637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB

638629-001 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache)

638815-001 Serial port PCI card

638816-001 Hood sensor

638817-001 Printer port, PCI card

639958-001 SATA cable, 18 inch, 1 straight end, 1 angled end

641498-001 Solenoid lock

Convertible minitower (CMT) chassis spare parts 37

Page 50

Spare part number

642738-001 HP Business Digital Headset

643907-001 Fan sink (includes replacement thermal material)

643908-001 Chassis fan

645330-001 Speaker

645558-001 eSATA port assembly, PCI card

646809-001 160-GB Solid-state drive, SATA 3.0

646819-001 Access panel

646820-001 Power switch/LED with holder

646821-001 Front I/O assembly

646831-001 Hard drive power cable

646832-001 SATA optical drive power cable

656792-001 Blu-ray BD-RW SuperMulti DL Drive

657096-001 System board for use in models without Windows 8 (includes replacement thermal material)

657096-501 System board for use in models with Windows 8 Standard

657096-601 System board for use in models with Windows 8 Professional

Description

660408-001 16X SATA DVD±RW drive

661841-001 120-GB Solid-state drive, SATA 2.0

665120-001 Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache)

665123-001 Intel Pentium G860 (3.0-GHz, 3-MB L3 cache)

665961-001 128-GB Solid-state drive, SATA 2.0

671612-001 Memory module, 2-GB, PC3 12800, CL11)

671613-001 Memory module, 4-GB, PC3 10600, 1333-MH

674314-xx1 Keyboard, wireless for use in models without Windows 8

674317-001 Mouse, wireless, HP Elite

674318-001 Mouse, USB, HP Elite

680020-001 256-GB Solid-state drive, self-encrypting (SED), SATA 6.0

680653-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB

682411-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB

683305-001 20-GB Solid-state drive, SATA

687943-001 Intel Core i5 3470 (3.2-GHz, 6-MB L3 cache)

688162-001 Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache)

688164-001 Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache)

689375-001 Memory module, 8-GB, PC3 12800, CL11

689380-001 Front bezel for use in 8300 models

38 Chapter 4 Illustrated parts catalog

Page 51

Spare part number

689381-001 Front bezel for use in 8380 models

691935-001 Intel Pentium G640 (2.8-GHz, 3-MB L3 cache)

691936-001 Intel Pentium G870 (3.1-GHz, 3-MB L3 cache)

696622-001 180-GB Solid-state drive (SSD), SATA 6.0

700510-xx1 Keyboard, washable, for use in models with Windows 8

701424-xx1 Keyboard, USB, black, for use in models with Windows 8

701426-xx1 Keyboard, wireless, for use in models with Windows 8

701427-xx1 Keyboard, smart card, for use in models with Windows 8

701428-xx1 Keyboard, PS/2, for use in models with Windows 8

701429-xx1 Keyboard, USB, silver/black, for use in models with Windows 8

Description

Convertible minitower (CMT) chassis spare parts 39

Page 52

Microtower (MT) chassis spare parts

Computer major components

Item Description Spare part number

(1) Front bezel

For use in all countries and regions except China 689377-001

For use in China 689378-001

Bezel blank (optical drive; not illustrated) 570838-001

Bezel blank (3.5-inch; not illustrated) 583653-001

(2) Access panel 646825-001

(3) Power supply

320W, 90% efficient 613764-001

40 Chapter 4 Illustrated parts catalog

Page 53

Item Description Spare part number

320W, standard 613765-001

(4) System board (includes replacement thermal material)

For use in models without Windows 8 657094-001

For use in models with Windows 8 Standard 657094-501

For use in models with Windows 8 Professional 657094-601

Memory modules (PC3-12800, 1666-MHz; not illustrated)

8-GB 689375-001

4-GB 671613-001

2-GB 671612-001

Processors (include replacement thermal material; not illustrated)

Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache) 688164-001

Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache) 688162-001

Intel Core i5 3470 (3.2-GHz, 6-MB L3 cache) 687943-001

Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache) 665120-001

Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) 638629-001

Intel Pentium G870 (3.1-GHz, 3-MB L3 cache) 691936-001

Intel Pentium G860 (3.0-GHz, 3-MB L3 cache) 665123-001

Intel Pentium G640 (2.8-GHz, 3-MB L3 cache) 691935-001

Microtower (MT) chassis spare parts 41

Page 54

Cables

Item Description Spare part number

(1) Front I/O assembly 646827-001

(2) SATA optical drive power cable 646834-001

(3) SATA hard drive power cable 646833-001

(4) Power switch/LED assembly 646828-001

(5) SATA cable, 18 inch, 1 straight end, 1 angled end 639958-001

(6) SATA cable, 17.7 inch, 2 straight ends 639959-001

SATA cable, 18 inch, 1 straight end, 1 angled end (labeled; not illustrated) 646830-001

DMS-59 to dual VGA cable 463023-001

Adapter, DisplayPort to VGA 603250-001

Adapter, DisplayPort to DVI 484156-001

42 Chapter 4 Illustrated parts catalog

Page 55

Item Description Spare part number

Adapter, DisplayPort to HDMI 617450-001

DisplayPort cable 487562-001

Misc parts

Item Description Spare part number

(1) Heat sink (includes replacement thermal material) 645326-001

(2) Fan with guard 585884-001

(3) Hood sensor 638816-001

(4) Speaker 645330-001

(5) Solenoid lock 641498-001

(6) Printer port, PCI card (not illustrated) 638817-001

(7) Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001

Rear chassis fan 636922-001

Hard drive conversion bracket (not illustrated) 397117-001

Microtower (MT) chassis spare parts 43

Page 56

Item Description Spare part number

Serial port, PCI card (not illustrated) 638815-001

2.5-in drive adapter (not illustrated) 586721-001

Grommet, hard drive isolation, blue (not illustrated) 594220-001

Card reader, 22-in-1 (not illustrated) 636166-001

USB powered speakers (not illustrated) 636917-001

Mouse (not illustrated)

PS2, optical, jack black 537748-001

USB, HP Elite 674318-001

Washable 619580-001

Wireless, HP Elite 674317-001

USB, optical, jack black 537749-001

eSATA port assembly, PCI card (not illustrated) 645558-001

Antenna (WLAN; not illustrated) 583345-001

HP Business Digital Headset (not illustrated) 642738-001

External USB Webcam (not illustrated) 609252-001

Drives

Foot kit 370708-001

Keyboard (not illustrated)

PS/2 (standard)

PS/2 (Windows 8)

USB, basic (standard)

USB, basic (Windows 8)

USB, silver/black (Windows 8) 701429-xx1

USB, wireless (standard)

USB, wireless (Windows 8)

Washable (standard)

Washable (Windows 8)

Smart card (standard)

Smart card (Windows 8)

USB, hub 631913-xx1

537745-xx1

701428-xx1

537746-xx1

701424-xx1

674314-xx1

701426-xx1

613125-xx1

700510-xx1

631411-xx4

701427-xx1

Description Spare part number

Hard drive

44 Chapter 4 Illustrated parts catalog

Page 57

Description Spare part number

1-TB, 7200-rpm 636930-001

500-GB, 7200-rpm 636929-001

250-GB, 7200-rpm 636927-001

256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001

180-GB Solid-state Drive (SSD), SATA 6.0 696622-001

160-GB Solid-state Drive (SSD), SATA 3.0 646809-001

128-GB Solid-state Drive (SSD), SATA 2.0 665961-001

120-GB Solid-state Drive (SSD), SATA 2.0 661841-001

20-GB Solid-state Drive (SSD), SATA 683305-001

Optical drive

Blu-ray BD-RW SuperMulti DL Drive 656792-001

16X SATA DVD±RW drive 660408-001

16X SATA DVD-ROM drive 581599-001

Grommet, hard drive isolation, blue 594220-001

NOTE: 2.5-inch solid-state drives require an adapter for installation.

Misc boards

Description Spare part number

nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001

nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001

AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 682411-001

AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 637995-001

HP FireWire / IEEE 1394a PCIe x1 Card 637591-001

AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001

Intel PRO/1000CT2 NIC, includes bracket 635523-001

HP WLAN 802.11 g/n 1x2 PCIe NIC 538048-001

Sequential part number listing

Spare part number

Description

370708-001 Foot kit

397117-001 Hard drive conversion bracket

Microtower (MT) chassis spare parts 45

Page 58

Spare part number

463023-001 DMS-59 to dual VGA cable

484156-001 Adapter, DisplayPort to DVI

487562-001 DisplayPort cable

508987-001 Clamp lock, includes universal cable (plate not included)

537745-xx1 PS/2 keyboard for use in models without Windows 8

537746-xx1 USB keyboard for use in models without Windows 8

537748-001 Mouse, PS2, optical, jack black

537749-001 Mouse, USB, optical, jack black

538048-001 HP WLAN 802.11 g/n 1x2 PCIe NIC

570838-001 Bezel blank, optical drive, 5.25-inch

581599-001 16X SATA DVD-ROM drive

583345-001 Antenna (WLAN)

583653-001 Bezel blank, 3.5-inch

586721-001 Drive adapter, 2.5-inch

594220-001 Grommet, hard drive isolation, blue

Description

603250-001 Adapter, DisplayPort to VGA

609252-001 External USB webcam

613125-xx1 Washable keyboard for use in models without Windows 8

613764-001 320W, 90% efficient

613765-001 320W, standard

617450-001 Adapter, DisplayPort to HDMI

619580-001 Mouse, washable

631411-xx4 Smart card keyboard for use in models without Windows 8

631913-xx1 Keyboard, USB hub for use in models without Windows 8

632486-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB

635523-001 Intel PRO/1000CT2 NIC, includes bracket

636166-001 Card reader, 22-in-1

636917-001 USB powered speakers

636922-001 Rear chassis fan

636927-001 250-GB, 7200-rpm hard drive

636929-001 500-GB, 7200-rpm hard drive

636930-001 1-TB, 7200-rpm hard drive

637213-001 AMD FirePro 2270 512-MB PCIe x16 graphics card

637591-001 HP FireWire / IEEE 1394a PCIe x1 card

46 Chapter 4 Illustrated parts catalog

Page 59

Spare part number

637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB

638629-001 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache)

638815-001 Serial port PCI card

638816-001 Hood sensor

638817-001 Printer port, PCI card

639135-001 320-GB, 7200-rpm hard drive

639958-001 SATA cable, 18 inch, 1 straight end, 1 angled end

641498-001 Solenoid lock

642738-001 HP Business Digital Headset

643907-001 Fan sink (includes replacement thermal material)

643908-001 Chassis fan

645330-001 Speaker

645558-001 eSATA port assembly, PCI card

646809-001 160-GB Solid-state drive, SATA 3.0

646824-001 Fan duct

Description

646825-001 Access panel

646827-001 Front I/O assembly

646828-001 Power switch/LED with holder

646831-001 Hard drive power cable

646832-001 SATA optical drive power cable

656792-001 Blu-ray BD-RW SuperMulti DL Drive

657094-001 System board for use in models without Windows 8 (includes replacement thermal material)

657094-501 System board for use in models with Windows 8 Standard (includes replacement thermal material)

657094-601 System board for use in models with Windows 8 Professional (includes replacement thermal material)

660408-001 16X SATA DVD±RW drive

661841-001 120-GB Solid-state drive, SATA 2.0

665120-001 Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache)

665123-001 Intel Pentium G860 (3.0-GHz, 3-MB L3 cache)

665961-001 128-GB Solid-state drive, SATA 2.0

671612-001 Memory module, 2-GB, PC3 12800, CL11)

671613-001 Memory module, 4-GB, PC3-12800, 1333-MH

674314-xx1 Keyboard, wireless for use in models without Windows 8

674317-001 Mouse, wireless

674318-001 Mouse, USB, for use in models without Windows 8

Microtower (MT) chassis spare parts 47

Page 60

Spare part number

680020-001 256-GB Solid-state drive, self-encrypting (SED), SATA 6.0

680653-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB

682411-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB

683305-001 20-GB Solid-state drive, SATA

687943-001 Intel Core i5 3470 (3.2-GHz, 6-MB L3 cache)

688162-001 Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache)

688164-001 Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache)

689375-001 Memory module, 8-GB, PC3 12800, CL11

689377-001 Front bezel for use in all countries and regions except for China

689378-001 Front bezel for use in China

691935-001 Intel Pentium G640 (2.8-GHz, 3-MB L3 cache)

691936-001 Intel Pentium G870 (3.1-GHz, 3-MB L3 cache)

696622-001 180-GB Solid-state drive (SSD), self-encrypting (SED), SATA 6.0

700510-xx1 Keyboard, washable, for use in models with Windows 8

701424-xx1 Keyboard, USB, black, for use in models with Windows 8

Description

701426-xx1 Keyboard, wireless, for use in models with Windows 8

701427-xx1 Keyboard, smart card, for use in models with Windows 8

701428-xx1 Keyboard, PS/2, for use in models with Windows 8

701429-xx1 Keyboard, USB, silver/black, for use in models with Windows 8

48 Chapter 4 Illustrated parts catalog

Page 61

Small Form Factor (SFF) chassis spare parts

Computer major components

Item Description Spare part number

(1) Front bezel 687950-001

Bezel blank (5.25-inch, optical drive; not illustrated) 570838-001

Bezel blank (3.5-inch; not illustrated) 583653-001

(2) Access panel 646815-001

(3) Power supply

240W, 90% efficient 613762-001

240W, standard 613763-001

(4) System board (includes replacement thermal material)

For use in models without Windows 8 657094-001

For use in models with Windows 8 Standard 657094-501

For use in models with Windows 8 Professional 657094-601

Memory modules (PC3-12800, 1666-MHz; not illustrated)

Small Form Factor (SFF) chassis spare parts 49

Page 62

Item Description Spare part number

8-GB 689375-001

4-GB 671613-001

2-GB 671612-001

Processors (include replacement thermal material; not illustrated)

Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache) 688164-001

Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache) 688162-001

Intel Core i5 3470 (3.2-GHz, 6-MB L3 cache) 687943-001

Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache) 665120-001

Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) 638629-001

Intel Pentium G870 (3.1-GHz, 3-MB L3 cache) 691936-001

Intel Pentium G860 (3.0-GHz, 3-MB L3 cache) 665123-001

Intel Pentium G640 (2.8-GHz, 3-MB L3 cache) 691935-001

50 Chapter 4 Illustrated parts catalog

Page 63

Cables

Item Description Spare part number

(1) Front I/O and power switch assembly 636926-001

(2) SATA cable, 19.5 inch, 2 straight ends 638813-001

(3) SATA drive power cable 636923-001

SATA cable, 25.2 inch, 1 straight end, 1 angled end (not illustrated) 638814-001

DMS-59 to dual VGA cable 463023-001

Adapter, DisplayPort to VGA 603250-001

Adapter, DisplayPort to DVI 484156-001

Adapter, DisplayPort to HDMI 617450-001

DisplayPort cable 487562-001

Small Form Factor (SFF) chassis spare parts 51

Page 64

Misc parts

Item Description Spare part number

(1) Chassis fan 645327-001

(2) Fan duct (not illustrated) 636921-001

(3) Heat sink (includes replacement thermal material) 645326-001

(4) Speaker 636925-001

(5) Solenoid lock 641471-001

(6) Printer port, PCI card 638817-001

(7) Hood sensor 638816-001

52 Chapter 4 Illustrated parts catalog

Page 65

Item Description Spare part number

(8) Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001

Rubber foot 583654-001

Chassis stand 587451-001

Serial port, PCI card (not illustrated) 638815-001

2.5-in drive adapter (not illustrated) 586721-001

Grommet, hard drive isolation, blue (not illustrated) 594220-001

Hard drive conversion bracket 397117-001

Card reader, 22-in-1 (not illustrated) 636166-001

USB powered speakers (not illustrated) 636917-001

Mouse (not illustrated)

PS2, optical, jack black 537748-001

USB, HP Elite 674318-001

Washable 619580-001

Wireless, HP Elite 674317-001

USB, optical, jack black 537749-001

eSATA port assembly, PCI card (not illustrated) 645558-001

Antenna (WLAN; not illustrated) 583345-001

HP Business Digital Headset (not illustrated) 642738-001

External USB webcam (not illustrated) 609252-001

Foot kit 370708-001

Keyboard (not illustrated)

PS/2 (standard)

PS/2 (Windows 8)

USB, basic (standard)

USB, basic (Windows 8)

USB, silver/black (Windows 8) 701429-xx1

USB, wireless (standard)

USB, wireless (Windows 8)

Washable (standard)

Washable (Windows 8)

Smart card (standard)

537745-xx1

701428-xx1

537746-xx1

701424-xx1

674314-xx1

701426-xx1

613125-xx1

700510-xx1

631411-xx4

Smart card (Windows 8)

USB, hub 631913-xx1

701427-xx1

Small Form Factor (SFF) chassis spare parts 53

Page 66

Drives

Description Spare part number

Hard drive

1-TB, 7200-rpm 636930-001

500-GB, 7200-rpm 636929-001

320-GB, 7200-rpm 639135-001

250-GB, 7200-rpm 636927-001

256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001

180-GB Solid-state Drive (SSD), SATA 6.0 696622-001

160-GB Solid-state Drive (SSD), SATA 3.0 646809-001

128-GB Solid-state Drive (SSD), SATA 2.0. 665961-001

120-GB Solid-state Drive (SSD), SATA 2.0 661841-001

20-GB Solid-state Drive (SSD), SATA 2.0 683305-001

Optical drive

Blu-ray BD-RW SuperMulti DL Drive 656792-001

16X SATA DVD±RW drive 660408-001

16X SATA DVD-ROM drive 581599-001

Grommet, hard drive isolation, blue 594220-001

NOTE: 2.5-inch solid-state drives require an adapter for installation.

Misc boards

Description Spare part number

nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001

nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001

AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 682411-001

AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 637995-001

HP FireWire / IEEE 1394a PCIe x1 Card 637591-001

AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001

Intel PRO/1000CT2 NIC, includes bracket 635523-001

HP WLAN 802.11 g/n 1x2 PCIe NIC 538048-001

54 Chapter 4 Illustrated parts catalog

Page 67

Sequential part number listing

Spare part number

370708-001 Foot kit

397117-001 Hard drive conversion bracket

463023-001 DMS-59 to dual VGA cable

484156-001 Adapter, DisplayPort to DVI

487562-001 DisplayPort cable

508987-001 Clamp lock, includes universal cable (plate not included)

537745-xx1 PS/2 basic keyboard for use in models without Windows 8

537746-xx1 USB basic keyboard for use in models without Windows 8

537748-001 Mouse, PS2, optical, jack black

537749-001 Mouse, USB, optical, jack black

538048-001 HP WLAN 802.11 g/n 1x2 PCIe NIC

570838-001 Bezel blank, optical drive, 5.25-inch

581599-001 16X SATA DVD-ROM drive

583345-001 Antenna (WLAN)

583653-001 Bezel blank, 3.5-inch

Description

583654-001 Rubber foot

586721-001 Drive adapter, 2.5-inch

587451-001 Chassis stand

594220-001 Grommet, hard drive isolation, blue

603250-001 Adapter, DisplayPort to VGA

609252-001 External USB webcam

613125-xx1 Washable keyboard for use in models without Windows 8

613762-001 320W, 90% efficient

613763-001 320W, standard

617450-001 Adapter, DisplayPort to HDMI

619580-001 Mouse, washable

631411-xx4 Smart card keyboard for use in models without Windows 8

631913-xx1 Keyboard, USB hub for use in models without Windows 8

632486-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB

635523-001 Intel PRO/1000CT2 NIC, includes bracket

636166-001 Card reader, 22-in-1

636917-001 USB powered speakers

Small Form Factor (SFF) chassis spare parts 55

Page 68

Spare part number

636921-001 Fan duct

636922-001 Chassis fan

636923-001 SATA power cable

636925-001 Speaker

636926-001 Front I/O cable and power switch assembly

636927-001 250-GB, 7200-rpm hard drive

636929-001 500-GB, 7200-rpm hard drive

636930-001 1-TB, 7200-rpm hard drive

637213-001 AMD FirePro 2270 512-MB PCIe x16 graphics card

637591-001 HP FireWire / IEEE 1394a PCIe x1 card

637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB

638629-001 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache)

638813-001 SATA cable, 19.5 inch, 2 straight ends

638814-001 SATA cable, 25.2 inch, 1 straight end, 1 angled end

638815-001 Serial port PCI card

Description

638816-001 Hood sensor

638817-001 Printer port, PCI card

641471-001 Solenoid lock

642738-001 HP Business Digital Headset

645326-001 Heat sink

645327-001 Chassis fan

645558-001 eSATA port assembly, PCI card

646809-001 160-GB Solid-state drive, SATA 3.0

646815-001 Access panel

656792-001 Blu-ray BD-RW SuperMulti DL Drive

657094-001 System board for use in models without Windows 8 (includes replacement thermal material)

657094-501 System board for use in models with Windows 8 Standard (includes replacement thermal material)

657094-601 System board for use in models with Windows 8 Professional (includes replacement thermal material)

660408-001 16X SATA DVD±RW drive

661841-001 120-GB Solid-state drive, SATA 2.0

665120-001 Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache)

665123-001 Intel Pentium G860 (3.0-GHz, 3-MB L3 cache)

665961-001 128-GB Solid-state drive, SATA 2.0

671612-001 Memory module, 2-GB, PC3 12800, CL11)

56 Chapter 4 Illustrated parts catalog

Page 69

Spare part number

671613-001 Memory module, 4-GB, PC3-12800,-CL11

674314-xx1 Keyboard, wireless for use in models without Windows 8

674317-001 Mouse, wireless, HP Elite

674318-001 Mouse, USB, HP Elite

680020-001 256-GB Solid-state drive, self-encrypting (SED), SATA 6.0

680653-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB

682411-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB

683305-001 20-GB Solid-state drive, SATA

687943-001 Intel Core i5 3470 (3.2-GHz, 6-MB L3 cache)

687950-001 Front bezel

688162-001 Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache)

688164-001 Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache)

689375-001 Memory module, 8-GB, PC3-12800, CL11

691935-001 Intel Pentium G640 (2.8-GHz, 3-MB L3 cache)

691936-001 Intel Pentium G870 (3.1-GHz, 3-MB L3 cache)

Description

696622-001 180-GB Solid-state drive (SSD), SATA 6.0

700510-xx1 Keyboard, washable, for use in models with Windows 8

701424-xx1 Keyboard, USB, black, for use in models with Windows 8

701426-xx1 Keyboard, wireless, for use in models with Windows 8

701427-xx1 Keyboard, smart card, for use in models with Windows 8

701428-xx1 Keyboard, PS/2, for use in models with Windows 8

701429-xx1 Keyboard, USB, silver/black, for use in models with Windows 8

Small Form Factor (SFF) chassis spare parts 57

Page 70

Ultra-Slim Desktop (USDT) chassis spare parts

Computer major components

Item Description Spare part number

(1) Access panel 689382-001

AC adapter

180W, 90% efficient 682320-001

180W, standard 613766-001

135W, standard 682321-001

(2) Front bezel 689383-001

Bezel blank (not illustrated) 593230-001

(3) System board (includes replacement thermal material)

For use in models without Windows 8 657095-001

For use in models with Windows 8 Standard 657095-501

For use in models with Windows 8 Professional 657095-601

58 Chapter 4 Illustrated parts catalog

Page 71

Item Description Spare part number

For use in models with DisplayPort 1.2 support without Windows 8 711787-001

For use in models with DisplayPort 1.2 support with Windows 8 Standard 711787-501

For use in models with DisplayPort 1.2 support with Windows 8 Professional 711787-601

Memory modules (PC3-12800, 1666-MHz; not illustrated)

8-GB 689374-001

4-GB 689373-001

2-GB 689372-001

Processors (include replacement thermal material; not illustrated)

Intel Core i7 3770s (3.1-GHz, 8-MB L3 cache) 689370-001

Intel Core i5 3570s (3.1-GHz, 6-MB L3 cache) 695079-001

Intel Core i5 3475s (2.9-GHz, 6-MB L3 cache) 695078-001

Intel Core i5 3470s (2.9-GHz, 6-MB L3 cache) 695077-001

Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache) 665120

Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) 638629-001

Intel Pentium G870 (3.1-GHz, 3-MB L3 cache) 691936-001

Cables

Intel Pentium G860 (3.0-GHz, 3-MB L3 cache) 665123-001

Intel Pentium G640 (2.8-GHz, 3-MB L3 cache) 691935-001

Item Description Spare part number

(1) Optical drive cable/connector 605163-001

Adapter, DisplayPort to VGA 603250-001

Adapter, DisplayPort to DVI 484156-001

Adapter, DisplayPort to HDMI 617450-001

DisplayPort cable 487562-001

Ultra-Slim Desktop (USDT) chassis spare parts 59

Page 72

Misc parts

Item Description Spare part number

(1) Heat sink for use with the processor (includes replacement thermal material) 587456-001

(2) Heat sink for use with the discrete graphics card (includes replacement thermal

material)

Heat sink for use with UMA graphics models (includes replacement thermal material;

not illustrated)

(3) Fan, rear 691352-001

60 Chapter 4 Illustrated parts catalog

689369-001

625256-001

Page 73

Item Description Spare part number

(4) Card reader 592685-001

(5) Speaker 689384-001

(6) Front I/O panel 587458-001

(7) Rear port cover 646818-001

(8) Chassis fan, front 689376-001

(9) Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001

Optical drive rail (green plastic piece on drive; not illustrated) 594219-001

Grommet, hard drive isolation, blue (not illustrated) 594220-001

USB powered speakers (not illustrated) 636917-001

Mouse (not illustrated)

PS2, optical, jack black 537748-001

USB, HP Elite 674318-001

Washable 619580-001

Wireless, HP Elite 674317-001

USB, optical, jack black 537749-001

WLAN antenna hardware kit (not illustrated) 646811-001

HP Business Digital Headset (not illustrated) 642738-001

External USB Webcam (not illustrated) 609252-001

Keyboard (not illustrated)

PS/2 (standard)

PS/2 (Windows 8)

USB, basic (standard)

USB, basic (Windows 8)

USB, silver/black (Windows 8) 701429-xx1

USB, wireless (standard)

USB, wireless (Windows 8)

Washable (standard)

Washable (Windows 8)

Smart card (standard)

Smart card (Windows 8)

USB, hub 631913-xx1

537745-xx1

701428-xx1

537746-xx1

701424-xx1

674314-xx1

701426-xx1

613125-xx1

700510-xx1

631411-xx4

701427-xx1

Ultra-Slim Desktop (USDT) chassis spare parts 61

Page 74

Drives

Description Spare part number

Hard drive

500-GB, 7200-rpm, 2.5-inch, self-encrypting (SED) 696442-001

500-GB, 7200-rpm, 2.5-inch 686217-001

320-GB, 7200-rpm, 2.5-inch, self-encrypting (SED) 634824-001

320-GB, 7200-rpm, 2.5-inch 639135-001

256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001

180-GB Solid-state Drive (SSD), SATA 6.0 696622-001

160-GB Solid-state Drive (SSD), SATA 3.0 646809-001

128-GB Solid-state Drive (SSD), SATA 2.0 665961-001

120-GB Solid-state Drive (SSD), SATA 2.0 661841-001

32-GB Solid-state Drive (SSD), SATA 686616-001

24-GB Solid-state Drive (SSD), mSATA 683306-001

16-GB Solid-state Drive (SSD), SATA 688328-001

Optical drive

DVD-ROM drive 608394-001

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive. This kit also includes the drive bracket.

Grommet, hard drive isolation, blue 594220-001

Misc boards

Description Spare part number

AMD Radeon HD 7650A (MXM) 687445-001

Intel Centrino Advanced-N 6205 (802.11a/b/g/n Wi-Fi wireless adapter) 652165-001

Sequential part number listing

Spare part number

484156-001 Adapter, DisplayPort to DVI

487562-001 DisplayPort cable

537745-xx1 PS/2 basic keyboard for use in models without Windows 8

Description

657958-001

537746-xx1 USB basic keyboard for use in models without Windows 8

537748-001 Mouse, PS2, optical, jack black

62 Chapter 4 Illustrated parts catalog

Page 75

Spare part number

537749-001 Mouse, USB, optical, jack black

587456-001 Heat sink for use with the processor (includes thermal material)

587458-001 Front I/O assembly

592685-001 Card reader assembly

593230-001 Bezel blank

594219-001 Optical drive cable and rail

594220-001 Grommet, hard drive isolation, blue

603250-001 Adapter, DisplayPort to VGA

605163-001 Optical drive cable/connector

608394-001 DVD-ROM drive

609252-001 External USB webcam

612496-001 Stand

613125-xx1 Washable keyboard for use in models without Windows 8

613766-001 180-W power adapter, standard

617450-001 Adapter, DisplayPort to HDMI

Description

619580-001 Mouse, washable

625256-001 Heat sink for use on models with UMA graphics (includes thermal material)

631411-xx4 Smart card keyboard for use in models without Windows 8

631913-xx1 Keyboard, USB hub for use in models without Windows 8

634824-001 320-GB, 7200-rpm hard drive, 2.5 inch, SED

636917-001 USB powered speakers

638629-001 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache)

638816-001 Hood sensor

639135-001 320-GB, 7200-rpm hard drive, 2.5-inch

642738-001 HP Business Digital Headset

646809-001 160-GB Solid-state drive, SATA 3.0

646811-001 WLAN antenna hardware kit

652165-001 Intel Centrino Advanced-N 6205 (802.11a/b/g/n Wi-Fi wireless adapter)

657095-001 System board (includes replacement thermal material)

657958-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive. This kit also includes the drive bracket.

661841-001 120-GB Solid-state drive, SATA 2.0

665120-001 Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache)

665123-001 Intel Pentium G860 (3.0-GHz, 3-MB L3 cache)

665961-001 128-GB Solid-state drive, SATA 2.0

Ultra-Slim Desktop (USDT) chassis spare parts 63

Page 76

Spare part number

674314-xx1 Keyboard, wireless

674317-001 Mouse, wireless, HP Elite

674318-001 Mouse, USB, HP Elite

680020-001 256-GB Solid-state drive, self-encrypting (SED), SATA 6.0

682320-001 AC adapter, 180W, 90% efficient

682321-001 AC adapter, 135W, standard

683306-001 24-GB Solid-state drive

686217-001 500-GB, 7200-rpm, 2.5-inch hard drive

686616-001 32-GB Solid-state drive, SATA

687445-001 AMD Radeon HD 7650A (MXM)

688328-001 16-GB Solid-state drive, SATA

689369-001 Heat sink for use on models with discrete graphics cards (includes thermal material)

689370-001 Intel Core i7 3770s (3.1-GHz, 8-MB L3 cache)

689371-001 Intel Core i5 3550s (3.1-GHz, 6-MB L3 cache)

689372-001 Memory module, 2-GB, PC3-12800, CL11

Description

689373-001 Memory module, 4-GB, PC3-12800, CL11

689374-001 Memory module, 8-GB, PC3-12800, CL11

689376-001 Front fan

689382-001 Access panel

689383-001 Front bezel

689384-001 Speaker

691352-001 Chassis fan, rear

691935-001 Intel Pentium G640 (2.8-GHz, 3-MB L3 cache)

691936-001 Intel Pentium G870 (3.1-GHz, 3-MB L3 cache)

696442-001 500-GB hard drive, 7200-rpm, SED

696622-001 180-GB Solid-state drive, SATA 6.0

700510-xx1 Keyboard, washable, for use in models with Windows 8

701424-xx1 Keyboard, USB, black, for use in models with Windows 8

701426-xx1 Keyboard, wireless, for use in models with Windows 8

701427-xx1 Keyboard, smart card, for use in models with Windows 8

701428-xx1 Keyboard, PS/2, for use in models with Windows 8

701429-xx1 Keyboard, USB, silver/black, for use in models with Windows 8

711787-001 System board with DisplayPort 1.2 support for use in models without Windows 8

64 Chapter 4 Illustrated parts catalog

Page 77

Spare part number

711787-501 System board with DisplayPort 1.2 support for use in models with Windows 8 Standard

711787-601 System board with DisplayPort 1.2 support for use in models with Windows 8 Professional

Description

Ultra-Slim Desktop (USDT) chassis spare parts 65

Page 78

5 Routine Care, SATA Drive Guidelines,

and Disassembly Preparation

This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service.

CAUTION: When the computer is plugged into an AC power source, voltage is always applied to

the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

Electrostatic Discharge Information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

Generating Static

The following table shows that:

Different activities generate different amounts of static electricity.

●

Static electricity increases as humidity decreases.

●

Relative Humidity

Event 55% 40% 10%

Walking across carpet

Walking across vinyl floor

Motions of bench worker

Removing DIPs from plastic tube

7,500 V

3,000 V

400 V

15,000 V

5,000 V

800 V

700 V

35,000 V

12,000 V

6,000 V

2,000 V

66 Chapter 5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Page 79

Removing DIPs from vinyl tray

2,000 V

4,000 V

11,500 V

Removing DIPs from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

3,500 V

7,000 V

5,000 V

NOTE: 700 volts can degrade a product.

Preventing Electrostatic Damage to Equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.

To avoid hand contact, transport products in static-safe containers such as tubes, bags, or

●

boxes.

Protect all electrostatic parts and assemblies with conductive or approved containers or

●

packaging.

Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.

●

Place items on a grounded surface before removing them from their container.

●

5,000 V

20,000 V

11,000 V

14,500 V

26,500 V

21,000 V

Always be properly grounded when touching a sensitive component or assembly.

●

Avoid contact with pins, leads, or circuitry.

●

Place reusable electrostatic-sensitive parts from assemblies in protective packaging or

●

conductive foam.

Personal Grounding Methods and Equipment

Use the following equipment to prevent static electricity damage to equipment:

● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground

cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible

●

with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.

Static Shielding Protection Levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

1,500

7,500

Metallized laminate

15,000

Electrostatic Discharge Information 67

Page 80

Grounding the Work Area

To prevent static damage at the work area, use the following precautions:

● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected

to the work surface and properly grounded tools and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.

Handle them only at static-free work areas.

● Turn off power and input signals before inserting and removing connectors or test equipment.

● Use fixtures made of static-safe materials when fixtures must directly contact dissipative

surfaces.

● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and

Styrofoam.

Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

●

Recommended Materials and Equipment

Materials and equipment that are recommended for use in preventing static electricity include:

Antistatic tape

●

Antistatic smocks, aprons, or sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Conductive foam

●

Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

●

Static-dissipative table or floor mats with hard tie to ground

●

Field service kits

●

Static awareness labels

●

Wrist straps and footwear straps providing one-megohm +/- 10% resistance

●

Material handling packages

●

Conductive plastic bags

●

Conductive plastic tubes

●

Conductive tote boxes

●

Opaque shielding bags

●

Transparent metallized shielding bags

●

Transparent shielding tubes

●

68 Chapter 5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Page 81

Operating Guidelines

To prevent overheating and to help prolong the life of the computer:

Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and

●

cold.

Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all

●

vented sides of the computer and above the monitor to permit the required airflow.

Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the

●

keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow.

Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign

●

matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning the air vents.

Never operate the computer with the cover or side panel removed.

●

Do not stack computers on top of each other or place computers so near each other that they

●

are subject to each other’s re-circulated or preheated air.

If the computer is to be operated within a separate enclosure, intake and exhaust ventilation

●

must be provided on the enclosure, and the same operating guidelines listed above will still apply.

Keep liquids away from the computer and keyboard.

●

Never cover the ventilation slots on the monitor with any type of material.

●

Install or enable power management functions of the operating system or other software,

●

including sleep states.

Routine Care

General Cleaning Safety Precautions

1. Never use solvents or flammable solutions to clean the computer.

2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and

then use the cloth on the component.

3. Always unplug the computer when cleaning with liquids or damp cloths.

4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.

5. Disconnect the keyboard before cleaning it.

6. Wear safety glasses equipped with side shields when cleaning the keyboard.

Cleaning the Computer Case

Follow all safety precautions in General Cleaning Safety Precautions on page 69 before cleaning the computer.

Operating Guidelines 69

Page 82

To clean the computer case, follow the procedures described below:

To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.

●

For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with

●

a cloth or swab dampened with clear water.

For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will

●

evaporate quickly and not leave a residue.

After cleaning, always wipe the unit with a clean, lint-free cloth.

●

Occasionally clean the air vents on the computer. Lint and other foreign matter can block the

●

vents and limit the airflow.

Cleaning the Keyboard

Follow all safety precautions in General Cleaning Safety Precautions on page 69 before cleaning the keyboard.

To clean the tops of the keys or the keyboard body, follow the procedures described in

Computer Case on page 69.

When cleaning debris from under the keys, review all rules in

on page 69 before following these procedures:

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from

under the keys.

Visible debris underneath or between the keys may be removed by vacuuming or shaking.

●

Canned, pressurized air may be used to clean debris from under the keys. Caution should be

●

used as too much air pressure can dislodge lubricants applied under the wide keys.

If you remove a key, use a specially designed key puller to prevent damage to the keys. This

●

tool is available through many electronic supply outlets.

CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these

keys are improperly removed or installed, the keyboard may not function properly.

Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed

●

out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.

Cleaning the Monitor

Cleaning the

General Cleaning Safety Precautions

Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for

●

cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor.

To clean the monitor body follow the procedures in

●

70 Chapter 5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Cleaning the Computer Case on page 69.

Page 83

Cleaning the Mouse

Before cleaning the mouse, ensure that the power to the computer is turned off.

● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out

any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.

● To clean the mouse body, follow the procedures in

Service Considerations

Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer.

Power Supply Fan

The power supply fan is a variable-speed fan based on the temperature in the power supply.

CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is

off when the computer is in “Standby,” “Suspend,” or “Off” modes.

You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

Tools and Software Requirements

To service the computer, you need the following:

Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)

●

Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)

●

Cleaning the Computer Case on page 69.

Screws

Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)

●

Phillips #2 screwdriver

●

Diagnostics software

●

HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper-

●

resistant bits (Smart Cover FailSafe Key, PN 166527-002)

The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard

drives only.

CAUTION: As each subassembly is removed from the computer, it should be placed away from the

work area to prevent damage.

Service Considerations 71

Page 84

Cables and Connectors

Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

CAUTION: When servicing this computer, ensure that cables are placed in their proper location

during the reassembly process. Improper cable placement can damage the computer.

Hard Drives

Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares.

● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective

packaging and label the package “Fragile: Handle With Care.”

Do not remove hard drives from the shipping package for storage. Keep hard drives in their

●

protective packaging until they are actually mounted in the CPU.

Avoid dropping drives from any height onto any surface.

●

If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive

●

while the computer is on or in standby mode.

Before handling a drive, ensure that you are discharged of static electricity. While handling a

●

drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to

Do not use excessive force when inserting a drive.

●

Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic

●

fields such as monitors or speakers.

Electrostatic Discharge Information on page 66

Lithium Coin Cell Battery

The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years.

See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.

WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the

battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.

NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the

general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents.

72 Chapter 5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Page 85

SATA Hard Drives

Serial ATA Hard Drive Characteristics

Number of pins/conductors in data cable 7/7

Number of pins in power cable 15

Maximum data cable length 39.37 in (100 cm)

Data interface voltage differential 400-700 mV

Drive voltages 3.3 V, 5 V, 12 V

Jumpers for configuring drive N/A

Data transfer rate 3.0 Gb/s

SATA Hard Drive Cables

SATA Data Cable

Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA

1.5 Gb/s drives.

Current HP desktop products ship with SATA 3.0 Gb/s hard drives.

SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.

SMART ATA Drives

The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.

Cable Management

Always follow good cable management practices when working inside the computer.

Keep cables away from major heat sources like the heat sink.

●

● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these

are not designed to take excessive pressure on them.

Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when

●

the parts are moved.

When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the

●

wires.

SATA Hard Drives 73

Page 86

Some flat ribbon cables come prefolded. Never change the folds on these cables.

●

Do not bend any cable sharply. A sharp bend can break the internal wires.

●

Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.

●

Never crease a SATA data cable.

●

Do not rely on components like the drive cage, power supply, or computer cover to push cables

●

down into the chassis. Always position the cables to lay properly by themselves.

74 Chapter 5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Page 87

6 Removal and Replacement Procedures

Convertible Minitower (CMT) Chassis

Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.

NOTE: Not all features listed in this guide are available on all computers.

Preparation for Disassembly

See Routine Care, SATA Drive Guidelines, and Disassembly Preparation on page 66 for initial safety procedures.

1. Remove/disengage any security devices that prohibit opening the computer.

2. Close any open software applications.

3. Exit the operating system.

4. Remove any diskette, compact disc, or media card from the computer.

5. Turn off the computer and any peripheral devices that are connected to it.

CAUTION: Turn off the computer before disconnecting any cables.

Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit.

6. Disconnect the power cord from the electrical outlet and then from the computer.

7. Disconnect all peripheral device cables from the computer.

8. As applicable, lay the computer down on its side to achieve a safe working position.

NOTE: During disassembly, label each cable as you remove it, noting its position and routing.

Keep all screws with the units removed.

CAUTION: The screws used in the computer are of different thread sizes and lengths; using the

wrong screw in an application may damage the unit.

Preparation for Disassembly 75

Page 88

Access Panel

Description Spare part number

Access panel 646819-001

1. Prepare the computer for disassembly (Preparation for Disassembly on page 75)

2. Lay the computer down on its large base for greater stability.

3. Lift up on the access panel handle (1) then lift the access panel off the computer (2).

Figure 6-1 Removing the Computer Access Panel

To install the access panel, reverse the removal procedure.

76 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

Page 89

Front Bezel

Description Spare part number

Front bezel for use in 8300 models 689380-001

Front bezel for use in 8380 models 689381-001

1. Prepare the computer for disassembly (Preparation for Disassembly on page 75).

2. Remove the computer access panel (

3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2).

Figure 6-2 Removing the Front Bezel

Access Panel on page 76).

To install the front bezel, reverse the removal procedure.

Front Bezel 77

Page 90

Front Bezel Security

The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw:

1. Prepare the computer for disassembly (

2. Remove the computer access panel (

3. Remove the front bezel (

4. Remove the security screw from the inside of the front bezel.

Figure 6-3 Retrieving the Front Bezel Security Screw

Front Bezel on page 77).

Preparation for Disassembly on page 75).

Access Panel on page 76).

5. Replace the front bezel.

78 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

Page 91

6. Install the screw through the interior of the front of the chassis into the front bezel. The screw

hole is located on the left edge of the chassis next to the top hard drive bay.

Figure 6-4 Installing the Front Bezel Security Screw

7. Replace the access panel.

8. Reconnect the power cord and turn on the computer.

9. Lock any security devices that were disengaged when the access panel was removed.

Front Bezel Security 79

Page 92

Bezel Blanks

Description Spare part number

3.5-inch bezel blank 583653-001

5.25-inch bezel blank, optical drive 570838-001

1. Prepare the computer for disassembly (Preparation for Disassembly on page 75).

2. Remove the computer access panel (

3. Remove the front bezel (

4. Gently pull the subpanel, with the bezel blanks secured in it, away from the front bezel, then

remove the desired bezel blank.

CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the

subpanel away at an angle could damage the pins that align it within the front bezel.

Figure 6-5 Removing Bezel Blanks from the Subpanel (Desktop Shown)

Front Bezel on page 77).

Access Panel on page 76).

NOTE: When replacing the subpanel, ensure that the aligning pins and any remaining bezel blanks

are in their proper orientation. The logo on the subpanel should be located at the bottom of the subpanel when properly oriented.

80 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

Page 93

System Board Connections

Refer to the following illustration and table to identify the system board connectors.

Figure 6-6 System Board Connections

Table 6-1 System Board Connections

No. System Board Connector System Board Label Color Component

1 PCI PCI3 white Expansion Card

2 PCI PCI2 white Expansion Card

3 PCI PCI1 white Expansion Card

4 Hood Lock HLCK black Hood Lock

5 Parallel Port PAR black Parallel Port

6 PCI Express x16 downshifted

to a x4

7 PCI Express x16 X16PCIEXP black Expansion Card

8 PCI Express x1 X1PCIEXP1 black Expansion Card

9 Hood Sensor HSENSE white Hood Sensor

10 DIMM4 (Channel A) DIMM4 white Memory Module

11 DIMM3 (Channel A) DIMM3 black Memory Module

12 DIMM2 (Channel B) DIMM2 white Memory Module

13 DIMM1 (Channel B) DIMM1 black Memory Module

14 Power SATA PWR1 black SATA Optical Drives

X4PCIEXP white Expansion Card

15 Power SATA PWR0 black SATA Hard Drives

System Board Connections 81

Page 94

Table 6-1 System Board Connections (continued)

No. System Board Connector System Board Label Color Component

16 USB MEDIA black USB Device, such as a Media Card

17 USB MEDIA2 black USB Device, such as a Media Card

18 SATA 2.0 SATA2 white 3rd Hard Drive, or 1st Optical Drive if

19 SATA 3.0 SATA0 dark blue 1st Hard Drive

20 SATA 3.0 SATA1 light blue 2nd Hard Drive

21 SATA 2.0 SATA3 white 2nd Optical Drive, or 1st Optical

22 eSATA ESATA black eSATA Adapter Cable, or 2nd

23 Serial Port COMB black Serial Port

Memory

Description Spare part number

8-GB, PC3-12800 689375-001

Reader

no 3rd Hard Drive

Drive if a 3rd Hard Drive exists

Optical Drive if a 3rd Hard Drive exists

4-GB, PC3-12800 671613-001

2-GB, PC3-12800 671612-001

The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs).

DIMMs

The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a high-performing dual channel mode.

DDR3-SDRAM DIMMs

CAUTION: This product DOES NOT support DDR3 Ultra Low Voltage (DDR3U) memory. The

processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board, it can cause the physical damage to the DIMM or invoke system malfunction.

82 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

Page 95

For proper system operation, the DDR3-SDRAM DIMMs must be:

industry-standard 240-pin

●

unbuffered non-ECC PC3-12800 DDR3-1600 MHz-compliant

●

1.5 volt DDR3-SDRAM DIMMs

●

The DDR3-SDRAM DIMMs must also:

support CAS latency 11 DDR3 1600 MHz (11-11-11 timing)

●

contain the mandatory JEDEC SPD information

●

In addition, the computer supports:

512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies

●

single-sided and double-sided DIMMs

●

DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not

●

supported

NOTE: The system will not operate properly if you install unsupported DIMMs.

Populating DIMM Sockets

There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A.

The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.

The system will operate in single channel mode if the DIMM sockets are populated in one

●

channel only.

The system will operate in a higher-performing dual channel mode if the total memory capacity

●

of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels. For example, if Channel A is populated with two 1-GB DIMMs and Channel B is populated with one 2-GB DIMM, the system will operate in dual channel mode.

The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is

●

not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and three 1-GB DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel B should be populated with the other two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel.

In any mode, the maximum operational speed is determined by the slowest DIMM in the system.

●

Memory 83

Page 96

Installing DIMMs

CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power

to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.

The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.

Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. For more information, refer to

When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.

1. Prepare the computer for disassembly (Preparation for Disassembly on page 75).

Electrostatic Discharge Information on page 66.

2. Remove the computer access panel (

3. Open both latches of the memory module socket (1), and insert the memory module into the

socket (2).

Figure 6-7 Installing a DIMM

Access Panel on page 76).

NOTE: A memory module can be installed in only one way. Match the notch on the module

with the tab on the memory socket.

Populate the black DIMM sockets before the white DIMM sockets.

For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. Refer to

on page 83 for more information.

84 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

Populating DIMM Sockets

Page 97

4. Push the module down into the socket, ensuring that the module is fully inserted and properly

seated. Make sure the latches are in the closed position (3).

5. Repeat steps 3 and 4 to install any additional modules.

6. Replace the computer access panel.

7. Reconnect the power cord and turn on the computer.

8. Lock any security devices that were disengaged when the access panel was removed.

The computer should automatically recognize the additional memory the next time you turn on the computer.

Expansion Card

Description Spare part number

nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001

nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001

AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 682411-001

AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 637995-001

AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001

Intel PRO/1000CT2 NIC, includes bracket 635523-001

HP FireWire / IEEE 1394a PCIe x1 Card 637591-001

The computer has three standard full-height PCI expansion slots, one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot that is downshifted to a x4 slot.

NOTE: You can install a PCI Express x1, x8, or x16 expansion card in the PCI Express x16 slots.

For dual graphics card configurations, the first (primary) card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 slot.

To remove, replace, or add an expansion card:

1. Prepare the computer for disassembly (

2. Remove the computer access panel (

Preparation for Disassembly on page 75).

Access Panel on page 76).

3. Locate the correct vacant expansion socket on the system board and the corresponding

expansion slot on the back of the computer chassis.

Expansion Card 85

Page 98

4. Press straight down on the two green thumb tabs inside the chassis (1) and rotate the expansion

card retention latch up (2).

Figure 6-8 Opening the Expansion Slot Retainer

5. Before installing an expansion card, remove the expansion slot cover or the existing expansion

card.

NOTE: Before removing an installed expansion card, disconnect any cables that may be

attached to the expansion card.

a. If you are installing an expansion card in a vacant socket, remove the appropriate

expansion slot cover on the back of the chassis. Lift the expansion slot cover from the expansion slot.

Figure 6-9 Removing an Expansion Slot Cover

86 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

Page 99

b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end

and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components.

Figure 6-10 Removing a Standard PCI Expansion Card

c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the

expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components.

Figure 6-11 Removing a PCI Express x16 Expansion Card

6. Store the removed card in anti-static packaging.

Expansion Card 87

Page 100

7. If you are not installing a new expansion card, install an expansion slot cover to close the open

slot.

CAUTION: After removing an expansion card, you must replace it with a new card or

expansion slot cover for proper cooling of internal components during operation.

8. To install a new expansion card, slide the bracket on the end of the card down into the slot on

the back of the chassis and press the card down firmly into the socket on the system board.

Figure 6-12 Installing an Expansion Card

NOTE: When installing an expansion card, press firmly on the card so that the whole

connector seats properly in the expansion card slot.

9. Close the expansion card retention latch, making sure that it snaps firmly into place.

10. Connect external cables to the installed card, if needed. Connect internal cables to the system

board, if needed.

11. Replace the computer access panel.

12. Reconnect the power cord and turn on the computer.

13. Lock any security devices that were disengaged when the computer access panel was removed.

14. Reconfigure the computer, if necessary.

88 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

HP QV997AV, 8300E, D8C24UT, 8300, D3K66UT User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product Features

Standard Configuration Features

Convertible Minitower (CMT) Front Panel Components

Microtower (MT) Front Panel Components

Small Form Factor (SFF) Front Panel Components

Ultra-Slim Desktop (USDT) Front Panel Components

Convertible Minitower (CMT) Rear Panel Components

Microtower (MT) Rear Panel Components

Small Form Factor (SFF) Rear Panel Components

Ultra-Slim Desktop (USDT) Rear Panel Components

Serial Number Location

Activating and customizing the software in Windows 7

Activating the Windows operating system

Downloading Windows 7 updates

Installing or upgrading device drivers

Customizing the monitor display

Activating and customizing the software in Windows 8

Activating the Windows Operating System

Downloading Windows 8 updates

Customizing the monitor display

3 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Using Computer Setup (F10) Utilities

Computer Setup—File

Computer Setup—Storage

Computer Setup—Security

Computer Setup—Power

Computer Setup—Advanced

Recovering the Configuration Settings

4 Illustrated parts catalog

Convertible minitower (CMT) chassis spare parts

Computer system components

Cables

Misc parts

Drives

Misc boards

Sequential part number listing

Microtower (MT) chassis spare parts

Computer major components

Cables

Misc parts

Drives

Misc boards

Sequential part number listing

Small Form Factor (SFF) chassis spare parts

Computer major components

Cables

Misc parts

Drives

Misc boards

Sequential part number listing

Ultra-Slim Desktop (USDT) chassis spare parts

Computer major components

Cables

Misc parts

Drives

Misc boards

Sequential part number listing

Electrostatic Discharge Information

Generating Static

Preventing Electrostatic Damage to Equipment

Personal Grounding Methods and Equipment

Grounding the Work Area

Recommended Materials and Equipment

Operating Guidelines

Routine Care

General Cleaning Safety Precautions

Cleaning the Computer Case

Cleaning the Keyboard

Cleaning the Monitor

Cleaning the Mouse

Service Considerations

Power Supply Fan

Tools and Software Requirements

Screws

Cables and Connectors