HP Z220 SFF, Z220 CMT, Z420, Z620,
and Z820 Workstation Series
User Guide
Copyright Information
Warranty
Trademark Credits
First Edition: April 2012
Part number: 669529-002
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liable for technical or editorial errors or
omissions contained herein or for incidental
or consequential damages in connection
with the furnishing, performance, or use of
this material. The information in this
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warranty of any kind, including, but not
limited to, the implied warranties of
merchantability and fitness for a particular
purpose, and is subject to change without
notice. The warranties for HP products are
set forth in the express limited warranty
statements accompanying such products.
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About this guide
This guide provides setup and troubleshooting information for the HP Z Workstation series. It includes
these topics:
Locating HP resources on page 1
Workstation features on page 6
Setting up the workstation on page 19
Setting up and restoring Microsoft Windows on page 31
Setting up and restoring Linux on page 33
Diagnostics and Minor Troubleshooting on page 40
Routine Care on page 46
TIP: If you do not find what you are looking for in this guide:
Guide topics
— Find technical details in the Maintenance and Service Guide at
workstation_manuals.
— View component installation videos at
— See additional information on your workstation at
http://www.hp.com/go/sml.
http://www.hp.com/go/workstations.
http://www.hp.com/support/
iii
iv About this guide
Table of contents
1 Locating HP resources ....................................................................................................... 1
Product information .................................................................................................................. 2
Support ................................................................................................................................... 3
Product documentation ............................................................................................................. 4
Product diagnostics .................................................................................................................. 4
Product updates ....................................................................................................................... 5
2 Workstation features ........................................................................................................ 6
HP Z220 SFF Workstation components ....................................................................................... 6
Z220 SFF Workstation front panel components ............................................................. 7
Z220 SFF Workstation rear panel components ............................................................. 8
HP Z220 CMT Workstation components ..................................................................................... 9
HP Z220 CMT Workstation front panel components ...................................................... 9
HP Z220 CMT Workstation rear panel components .................................................... 10
HP Z420 Workstation components ........................................................................................... 11
HP Z420 Workstation front panel ............................................................................. 11
HP Z420 Workstation rear panel .............................................................................. 12
HP Z620 Workstation components ........................................................................................... 13
HP Z620 Workstation front panel ............................................................................. 13
HP Z620 Workstation rear panel .............................................................................. 14
HP Z820 Workstation components ........................................................................................... 15
HP Z820 Workstation front panel ............................................................................. 15
HP Z820 Workstation rear panel .............................................................................. 16
Product specifications ............................................................................................................. 17
Workstation weights and dimensions ......................................................................... 17
Environmental specifications ..................................................................................... 17
3 Setting up the workstation ............................................................................................. 19
Ensuring proper ventilation ...................................................................................................... 19
Setup procedures ................................................................................................................... 21
Adding monitors .................................................................................................................... 22
Planning for additional monitors ................................................................................ 22
Finding supported graphics cards ............................................................................. 24
Matching graphics cards to monitor connectors .......................................................... 24
Identifying monitor connection requirements ............................................................... 25
Connecting and configuring monitors ........................................................................ 26
v
Using a third-party graphics configuration utility .......................................................... 27
Customizing the monitor display (Microsoft Windows) ................................................. 27
Converting to desktop configuration (Z220 CMT and Z420) ....................................................... 28
Installing optional components ................................................................................................. 30
Security ................................................................................................................................ 30
Product recycling ................................................................................................................... 30
4 Setting up and restoring Microsoft Windows ................................................................... 31
Setting up the Microsoft operating system .................................................................................. 31
Installing or upgrading device drivers ........................................................................ 31
Transferring files and settings .................................................................................... 32
Restoring the operating system with HP Recovery Manager ......................................................... 32
5 Setting up and restoring Linux ........................................................................................ 33
HP Linux Support Matrix ......................................................................................................... 33
HP Installer Kit for Linux (HPIKL) ................................................................................................ 34
Setting up Red Hat Enterprise Linux .......................................................................................... 34
HPIKL driver CD ...................................................................................................... 35
Installing with the HP Red Hat Linux driver CD ............................................................ 35
Warranty ............................................................................................................... 35
Setting up SUSE Linux Enterprise Desktop (SLED) ........................................................................ 36
Setting up preloaded SLED ....................................................................................... 36
Installing SLED with the CD Installer Kit ...................................................................... 36
Warranty ............................................................................................................... 36
Restoring SLED (preloaded systems only) .................................................................... 37
Proprietary graphics drivers ..................................................................................................... 37
6 Updating the workstation ............................................................................................... 38
Updating the workstation after first boot .................................................................................... 38
Upgrading the BIOS ............................................................................................................... 38
Determining the current BIOS version ......................................................................... 38
Upgrading BIOS ..................................................................................................... 39
Upgrading device drivers ........................................................................................................ 39
7 Diagnostics and Minor Troubleshooting ........................................................................... 40
Calling support ...................................................................................................................... 40
Locating ID labels ................................................................................................................... 41
Locating warranty information ................................................................................................. 42
HP troubleshooting resources and tools ..................................................................................... 42
HP Support Assistant ................................................................................................ 42
vi
Online support ........................................................................................................ 42
Troubleshooting a problem ........................................................................ 43
Instant Support and Active Chat ................................................................. 43
Customer Advisories, Customer and Security Bulletins, and Customer Notices .. 43
Product Change Notifications .................................................................... 43
Helpful hints ........................................................................................................... 44
At startup ................................................................................................ 44
During operation ...................................................................................... 44
Customer self-repair .................................................................................. 45
Other troubleshooting options .................................................................... 45
8 Routine Care ................................................................................................................... 46
General cleaning safety precautions ......................................................................................... 46
Cleaning the chassis ............................................................................................................... 46
Cleaning the keyboard ........................................................................................................... 47
Cleaning the monitor .............................................................................................................. 47
Cleaning the mouse ................................................................................................................ 48
vii
viii
1 Locating HP resources
This section provides information on the following resources for your HP workstation:
Topics
Product information on page 2
Technical specifications
●
HP Cool Tools
●
Regulatory information
●
Accessories
●
System board
●
Serial number and Certificate of Authenticity labels
●
Support on page 3
Product support
●
HP Support Assistant
●
Warranty information
●
Product documentation on page 4
HP and third-party documentation, white papers
●
Product notifications
●
Technical specifications (QuickSpecs)
●
Customer Advisories, Security Bulletins, Notices
●
Product diagnostics on page 4
HP Vision Diagnostics
●
Audible beeps and LED code definitions
●
POST error codes
●
Product updates on page 5
Driver and BIOS updates
●
Operating systems
●
1
Product information
Table 1-1 Product information
Topic Location
Technical specifications Go to
HP Cool Tools Most HP workstations with the Windows operating system are preloaded with tools
Regulatory information Refer to the Safety & Regulatory Information guide for product Class information. You
Accessories For complete and current information on supported accessories and components, see
System board A diagram of the system board is located on the inside of the side access panel
Serial number and Certificate of
Authenticity (COA) labels (if
applicable)
www.hp.com/go/quickspecs. In the left pane, select your region and then
select Workstations.
that may enhance system performance and with additional software that is not
automatically installed during first boot. To access these applications:
Click the HP Cool Tools icon on the desktop, or
●
Open the HP Cool Tools folder by selecting Start > All Programs > HP >
●
HP Cool Tools.
To learn more about these applications, click HP Cool Tools—Learn More.
To install or launch the applications, click the appropriate application icon.
can also refer to the label on the workstation chassis.
http://www.hp.com/go/workstations.
(tower and desktop configurations) or on the inside of the chassis (all-in-one
configurations). Additional information is located in the Maintenance and Service
Guide on the Web at
Serial number labels are on the top or back panel (tower and desktop configurations)
or on a pull-out card on the side of the display (all-in-one configuration). The COA
label is typically located near the serial number label. Some workstations have this
label on the bottom panel.
http://www.hp.com/support/workstation_manuals/.
Linux For information on running Linux on HP workstations, go to
2Chapter 1 Locating HP resources
http://www.hp.com/
linux/, then select Linux on Workstations from the list on the left.
Support
Table 1-2 Support
Topic Location
Product support For U.S. support, go to
For worldwide support, go to
Here you can:
Chat online with an HP technician
●
Obtain email support
●
Find support telephone numbers
●
Locate an HP service center
●
HP Support
Assistant
Warranty
information
HP Support Assistant is an HP application that helps you maintain the performance of your workstation
and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided
assistance.
To access HP Support Assistant, double-click the HP Support Assistant icon on your desktop.
NOTE: HP Support Assistant is pre-installed on select HP workstations running Windows 7. HP
Support Assistant is not available on workstations running Linux.
To locate base warranty information, see
To locate an existing Care Pack, see
To extend a standard product warranty, see
carepack-overview.html. HP Care Pack Services offer upgraded service levels to extend and expand a
standard product warranty.
http://www.hp.com/go/contactHP.
http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/support/warranty-lookuptool.
http://www.hp.com/go/lookuptool.
http://h20219.www2.hp.com/services/us/en/warranty/
You can find the expressly provided HP Limited Warranty applicable to your product in the start menu
on your PC and/or in the CD/DVD provided in the box. For some countries/regions, a printed HP
Limited Warranty is provided in the box. In countries/regions where the warranty is not provided in
printed format, you may request a printed copy from www.hp.com/go/orderdocuments or write to:
North America: Hewlett Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA
●
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco
●
s/Naviglio (MI), Italy
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
●
Please include your product number, warranty period (found on your serial number label), name, and
postal address.
Support
3
Product documentation
Table 1-3 Product documentation
Topic Location
HP user documentation, white
papers, and third-party
documentation
Removal and replacement videos To learn how to remove and replace workstation components, go to
Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver
Technical specifications The Product Bulletin contains QuickSpecs for HP Workstations. QuickSpecs include
Customer Advisories, Security
Bulletins, and Notices
For the latest online documentation, go to
workstation_manuals. These include this User Guide and the Maintenance and
Service Guide.
http://www.hp.com/go/sml.
and software alerts, proactive change notifications (PCNs), the HP newsletter,
customer advisories, and more. Sign up at
gateway/?jumpid=go/subscribe-gate1.
Customer advisories and product change notifications are also available on
http://www.hp.com/go/bizsupport/.
information the operating system, power supply, memory, CPU, and many other
system components. To access the QuickSpecs, see
quickspecs/.
To find advisories, bulletins, and notices:
1. See
2. Select the desired product.
3. From the Resources section, select See more....
4. Use the scroll bar to select Customer Advisories, Customer Bulletins, or
http://www.hp.com/go/workstationsupport.
Customer Notices.
http://www.hp.com/support/
www.hp.com/united-states/subscribe/
http://www.hp.com/go/
Product diagnostics
Table 1-4 Product diagnostics
Topic Location
Diagnostics tools The HP Vision Diagnostics utility is pre-installed on Windows 7 systems. To transfer it
Audible beep and LED code
definitions
POST error codes Refer to the workstation Maintenance and Service Guide at
4Chapter 1 Locating HP resources
to an optical disc or USB flash drive, click Start > All Programs > HP Help &
Support > HP Vision Diagnostics Disk Creation.
Refer to the workstation Maintenance and Service Guide at
support/workstation_manuals.
support/workstation_manuals.
http://www.hp.com/
http://www.hp.com/
Product updates
Table 1-5 Product updates
Topic Location
Driver and BIOS updates See
Operating systems For additional information, on:
http://www.hp.com/go/workstationsupport to verify that you have the latest
drivers for the workstation.
To determine the current workstation BIOS on your workstation, follow these steps
during system power up:
1. Power on the workstation, and press Esc during boot up.
2. Press F10 to enter the F10 Setup utility.
3. Go to File > System Information. Note the BIOS version and date and
compare it with the BIOS versions that appear on the HP website.
You can also find the BIOS version number in Windows 7:
1. Go to Start > All Programs > Accessories > System Tools > System
Information.
2. In the right pane, find the line with BIOS Version/Date.
3. Note the BIOS version and date and compare it with the versions that appear
on the HP website.
Operating systems supported on HP workstations, go to
●
go/wsos.
Windows operating systems, go to
●
Linux operating systems, go to
●
http://www.hp.com/
http://www.microsoft.com/support.
http://www.hp.com/linux.
Product updates
5
2 Workstation features
For complete and current information on supported accessories and components for your workstation,
http://partsurfer.hp.com.
see
HP Z220 SFF Workstation components
This section describes the HP Z220 Small Form Factor (SFF) Workstation components.
For complete and current information on supported accessories and components for the computer, see
http://partsurfer.hp.com.
6 Chapter 2 Workstation features
Z220 SFF Workstation front panel components
Figure 2-1 Front panel components
Table 2-1 Component description
1 Optical drive 5
2
3 USB 2.0 ports (4, black) 7 Headphones connector
4
Power button 6
Microphone or headphones connector
(software selectable, default mode is
microphone)
Optional media card reader (shown)
or optional second hard disk drive
Hard drive or optical drive activity
light
HP Z220 SFF Workstation components
7
Z220 SFF Workstation rear panel components
Figure 2-2 Rear panel components
NOTE: The labels for the rear panel connectors use industry-standard icons and colors.
Table 2-2 Component descriptions
1 RJ–45 network connector 7 DisplayPort (DP)
2
3
4 Power cord connector 10 Audio line-out connector (green)
5
6
NOTE:
is installed, these ports are disabled by default.
NOTE:
the Computer (F10) Setup Utility. However, HP recommends using only discrete graphics cards when attaching three or more displays.
The DP and VGA ports are not supported when the system is configured with Intel Xeon E3-12x0 v2 processors. Also, if a discrete graphics card
Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than two displays) can be enabled using
Serial port
PS/2 mouse connector (green) 9
USB 2.0 ports (2) (back) 11 Audio line-in connector (blue)
USB 3.0 ports (4) (blue)
8
VGA (monitor) (blue)
PS/2 keyboard connector
(purple)
8 Chapter 2 Workstation features
HP Z220 CMT Workstation components
This section describes the HP Z220 Convertible Mini Tower (CMT) Workstation components.
For complete and current information on supported accessories and components for the computer, see
http://partsurfer.hp.com.
HP Z220 CMT Workstation front panel components
Figure 2-3 Front panel components
Table 2-3 Component descriptions
1 Optical drive 5 USB 3.0 ports (2) (blue)
2
3
4
Power button 6 Headphone connector
Hard drive activity light 7 Microphone connector
USB 2.0 ports (1) (black) 8
1394a FireWire connector (optional
and plugged unless configured)
HP Z220 CMT Workstation components
9
HP Z220 CMT Workstation rear panel components
Figure 2-4 Rear panel components
NOTE: The labels for the rear panel connectors use industry-standard icons and colors.
Table 2-4 Component descriptions
1 Power cord connector 9 Power supply Built-In Self Test (BIST) LED
2
3
4
5
6
7
8
PS/2 keyboard connector (purple) 10 PS/2 mouse connector (green)
DVI-I connector 11 Universal chassis clamp opening
Display Port (DP) connector 12 Cable lock slot
USB 2.0 ports (4) (black) 13 Padlock loop
USB 3.0 ports (2) (blue) 14 RJ-45 network connector
Microphone connector (pink) 15 Audio line-in connector (blue)
Audio line-out connector (green)
NOTE:
is installed these ports are disabled by default.
The DP and DVI-I ports are not supported when the system is configured with Intel Xeon E3-12x0 v2 processors. Also, if a discrete graphics card
10 Chapter 2 Workstation features
NOTE:
the Computer (F10) Setup Utility. However, HP recommends using only discrete graphics cards when attaching three or more displays.
Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than two displays) can be enabled using
HP Z420 Workstation components
HP Z420 Workstation front panel
Figure 2-5 Front panel components
Table 2-5 Component descriptions
1 Optical drive 5 USB 3.0 ports (2, blue)
2
3
4
Power button 6 Headphone connector
Hard drive activity light 7 Microphone connector
IEEE–1394a FireWire connector
USB 2.0 port 1, (black) 8
(optional and plugged unless
configured)
HP Z420 Workstation components
11
HP Z420 Workstation rear panel
Figure 2-6 Rear panel components
Table 2-6 Component descriptions
1
2 Universal chassis clamp opening 10
3
4
5 Security slot 13
6 Padlock loop 14
7
8 Graphics card connector 16 Power cord connector
Power supply Built-In Self Test
(BIST) LED
PS/2 mouse connector (green) 11
USB 2.0 ports (4, black) 12 USB 3.0 ports (2, blue)
Audio line-in connector (blue) 15 Rear power button
9 Audio line-out connector (green)
Microphone connector (pink)
AMT-enabled RJ-45 network
connector (orange)
IEEE-1394a FireWire connector
(white)
PS/2 keyboard connector
(purple)
12 Chapter 2 Workstation features
HP Z620 Workstation components
HP Z620 Workstation front panel
Figure 2-7 Front panel components
Table 2-7 Component descriptions
1 Optical drive 5 USB 3.0 ports (2, blue)
2
3
4
Power button 6 Headphone connector
Hard drive activity light 7 Microphone connector
USB 2.0 port (black) 8 IEEE–1394a FireWire connector
HP Z620 Workstation components
13
HP Z620 Workstation rear panel
Figure 2-8 Rear panel components
Table 2-8 Component descriptions
1 Power cord connector 8 Audio line-out connector (green)
2
3
4
5
6 Graphics card connector 13
7 Security slot 14
PS/2 mouse connector (green) 9 Microphone connector (pink)
USB 2.0 ports (4, black) 10 USB 3.0 ports (2, blue)
RJ-45 network connectors (orange)
11 IEEE-1394a FireWire connector (white)
Bottom connector is AMT enabled
Audio line-in connector (blue) 12 PS/2 keyboard connector (purple)
Rear power button
Power supply Built-In Self Test (BIST)
LED
14 Chapter 2 Workstation features
HP Z820 Workstation components
HP Z820 Workstation front panel
Figure 2-9 Front panel components
Table 2-9 Component descriptions
1 Optical drive 5 USB 3.0 ports (2, blue)
2
3
4
Power button 6 Headphone connector
Hard drive activity light 7 Microphone connector
USB 2.0 port (1, black) 8 IEEE–1394a FireWire connector
HP Z820 Workstation components
15
HP Z820 Workstation rear panel
Figure 2-10 Rear panel components
Table 2-10 Component descriptions
1 Power cord connector 9 USB 3.0 ports (2, blue)
2
3
4
5
6 Security slot 14
7 Graphics card connector(s) 15
8
PS/2 mouse connector (green) 10 USB 2.0 ports (4, black)
Audio line-in connector (blue) 11 Audio line-out connector (green)
RJ-45 network connectors (2, orange)
12 Microphone connector (pink)
Top connector is AMT enabled
IEEE-1394a FireWire connector (white) 13 PS/2 keyboard connector (purple)
Serial connector (teal blue)
Rear power button
Power supply Built-In Self Test (BIST)
LED
16 Chapter 2 Workstation features
Product specifications
Workstation weights and dimensions
Characteristic
Weight
Chassis dimensions
Tower configuration
Chassis dimensions
Converted desktop
configuration
Standard
configuration
Minimum
configuration
Maximum
configuration
Height
Width
Depth
Height
Width
Depth
HP Z220
SFF
7.5 kg
(16.53 lb.)
6.6
kg(14.55 lb)
8.4 kg
(18.52 lb)
33.8 cm
(13.3 in)
10.0 cm
(3.95 in)
38.1 cm
(15.0 in)
10.0 cm
(3.95 in)
33.8 cm
(13.3 in)
38.1 cm
(15.0 in)
HP Z220
CMT
11.6 kg
(25.57 lb)
10.6 kg
(23.37 lb)
14.7 kg
(32.41 lb)
44.8 cm
(17.6 in)
17.8 cm
(7.0 in
45.4 cm
(17.9 in)
17.8 cm
(7.0 in
44.8 cm
(17.6 in)
45.4 cm
(17.9 in)
HP Z420 HP Z620 HP Z820
13.2 kg
(29.10 lb)
12.5 kg
(27.56 lb)
17.7 kg
(39.02 lb)
44.76 cm
(17.62 in)
17.78 cm
(7.00 in)
44.50 cm
(17.53 in)
17.78 cm
(7.00 in)
44.76 cm
(17.62 in)
44.50 cm
(17.53 in)
17.9 kg
(39.46 lb)
15.5 kg
(34.17 lb)
22.6 kg
(49.82 lb)
44.45 cm
(17.50 in)
17.15 cm
(6.75 in)
46.48 cm
(18.30 in)
17.15 cm
(6.75 in)
44.45 cm
(17.50 in)
46.48 cm
(18.30 in)
26.6 kg
(58.64 lb)
24.0 kg
(52.91 lb)
32.0 kg
(70.55 lb)
44.4 cm
(17.5 in)
20.3 cm
(8.0 in)
52.5 cm
(20.7 in)
20.3 cm
(8.0 in)
44.4 cm
(17.5 in)
52.5 cm
(20.7 in)
Environmental specifications
Table 2-11 HP Workstation environmental specifications
Characteristic HP Z220 SFF, Z220 CMT, Z420, Z620, and Z820 Workstations
Operating: 5°C to 35°C (40°F to 95°F)
Temperature
Humidity
Altitude
Non-operating: -40°C to 60°C (-40°F to 140°F)
NOTE: Derate by 1°C (1.8°F) for every 305 m (1,000 ft) altitude over 1,524 m (5,000 ft).
Operating: 8% to 85% relative humidity, non-condensing
Non-operating: 8% to 90% relative humidity, non-condensing
Operating: 0 to 3,048 m (10,000 ft)
Non-operating: 0 to 9,144 m (30,000 ft)
Product specifications
17
Table 2-11 HP Workstation environmental specifications (continued)
Characteristic HP Z220 SFF, Z220 CMT, Z420, Z620, and Z820 Workstations
Operating: ½-sine: 40g, 2-3ms
Non-operating:
Shock
Vibration
½-sine: 160 cm/s, 2-3ms (~100g)
●
square: 422 cm/s, 20g
●
NOTE: Values represent individual shock events and do not indicate repetitive shock events.
Operating Random: 0.5g (rms), 5-300 Hz
Non-Operating: random: 2.0g (rms), 10-500 Hz
NOTE: Values do not indicate continuous vibration.
18 Chapter 2 Workstation features
3 Setting up the workstation
This chapter describes how to set up your workstation.
Topics
Ensuring proper ventilation on page 19
Setup procedures on page 21
Adding monitors on page 22
Converting to desktop configuration (Z220 CMT and Z420)
on page 28
Ensuring proper ventilation
Proper ventilation for the system is important for workstation operation. Follow these guidelines:
Operate the workstation on a sturdy, level surface.
●
Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation.
●
(Workstation models vary.)
Figure 3-1 Proper workstation ventilation
Ensuring proper ventilation
19
Ensure that the ambient air temperature falls within the environmental specifications listed in this
●
document.
NOTE: The ambient upper limit of 35 C is only good up to 1524 m (5000 ft) elevation. There is
a 1 C per 304.8 m (1000 ft) derating above 1524 m (5000 ft). So, at 3,048 m (10,000 ft), the
upper ambient air temperature limit is 30 C.
For cabinet installation, ensure adequate cabinet ventilation and ensure that the ambient
●
temperature within the cabinet does not exceed specified limits.
Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air
●
intakes as shown in the following figure.
Figure 3-2 Proper workstation placement
20 Chapter 3 Setting up the workstation
Setup procedures
WARNING! To reduce the risk of electric shock or damage to your equipment, observe these
practices:
• Plug the power cord into an AC outlet that is easily accessible.
• Disconnect power from the computer by unplugging the power cord from the AC outlet (not by
unplugging the power cord from the computer).
• Plug the cord into a grounded (earthed) three-pin outlet. Do not disable the power cord grounding
pin (for example, by attaching a two-pin adapter). The grounding pin is an important safety feature.
NOTE: An HP Z820 Workstation with a 1125W power supply might require more power than the
typical office environment can supply. For details, see the Site Preparation Guide for the workstation at
http://www.hp.com/support/workstation_manuals.
To set up the workstation:
1. Connect the mouse, keyboard, and power cord to the workstation.
2. Connect the monitor to the workstation.
3. Plug the workstation power cord and monitor power cord into an AC outlet.
4. Connect other peripheral components (such as a printer) according to the instructions included
with the device.
5. Connect an Ethernet cable to the computer and to a network router or LAN device.
Figure 3-3 Connecting the workstation
Setup procedures
21
Adding monitors
Planning for additional monitors
All graphics cards provided with HP Z series Workstations support two simultaneous display monitors
Connecting and configuring monitors on page 26). Cards that support more than two monitors
(see
are available. The process for adding monitors depends on your graphics card(s) and the type and
number of monitors you add.
Use this process to plan for adding more monitors.
1. Assess your monitor needs:
Determine how many monitors you require.
●
Determine the kind of graphics performance you want.
●
Note the type of graphics connector used by each monitor. HP provides graphics cards with
●
DisplayPort (DP) and DVI interfaces, but you can use adapters and third-party cards to
interface to other graphics formats, including DVI-I, HDMI, or VGA.
TIP: Some adapters for older legacy hardware may cost more than others. You may want
to compare the cost of acquiring adapters with the cost of getting a newer monitor that
doesn't need adapters.
2. Determine if you need additional graphics cards:
Consult the graphics card documentation to determine how many monitors you can connect
●
to the card.
You may need to acquire adapters to match the card output to the monitor connector. (See
Matching graphics cards to monitor connectors on page 24.)
If necessary, plan to acquire a new graphics card to drive additional monitors.
●
The maximum number of monitors that a graphics card supports depends on the card. Most
●
cards provide outputs for two monitors. Some provide three or four outputs.
22 Chapter 3 Setting up the workstation
NOTE: Monitors with resolutions above 1920 x 1200 pixels at 60 Hz require a graphics
card with either Dual Link DVI (DL-DVI) or DisplayPort output. To get native resolution with
DVI, you must use a DL-DVI cable, not standard DVI-I or DVI-D cables.
HP computers do not support all graphics cards. Make sure a new graphics card is
supported before purchasing it.See
Many graphics cards provide more than two monitor outputs but limit you to using only two
at a time. Consult the graphics card documentation or look up information on the card
according to the procedure in
Some graphics cards support multiple monitors by multiplexing the monitor signal across
multiple outputs. This may reduce graphics performance. Consult the graphics card
documentation or look up information on the card according to the procedure in
supported graphics cards on page 24.
Finding supported graphics cards on page 24.
Finding supported graphics cards on page 24.
Finding
Make sure the card outputs match the input required by the monitors. (See
connection requirements on page 25.)
The different models of HP Z-series Workstations have different limits on the mechanical size,
data speed, and power available for additional graphics cards. In addition, the usual
practical limit for graphics cards is two per computer. Refer to the Maintenance and Service
Guide for expansion card slot identification to make sure a new graphics card will work for
your computer.
3. If you want to add a new graphics card or cards:
a. Determine which graphics card HP supports that will best fit your needs in terms of number of
monitors, compatibility with the monitors you plan to use, and performance. See
supported graphics cards on page 24.
b. Make sure you have the correct drivers for the card.
c. Install the graphic card according to the video instructions for your workstation at
http://www.hp.com/go/sml.
d. Configure the monitor. For details, refer to Microsoft Help or to
or to your Linux Help website.
TIP: To simplify troubleshooting of possible problems, enable the monitors one at a time:
enable the first monitor and make sure it works properly before enabling the next monitor.
http://www.microsoft.com,
Identifying monitor
Finding
Adding monitors
23
Finding supported graphics cards
To find information about graphics cards supported for your workstation:
1. Go to http://www.hp.com/go/quickspecs.
2. In the left navigation bar under QuickSpecs, click on your country, then select Workstations.
3. Choose your model to view the specifications.
4. Click on the link for Technical Specifications-Graphics. This displays expanded technical
information for supported graphics cards, including how many monitors the card supports,
connectors, power consumption, drivers, and other details.
Matching graphics cards to monitor connectors
The following table describes monitor configuration scenarios.
Graphics card interface
connector
D
ISPLAYPORT
WHITE
BLUE
)
)
DVI (
VGA (
DMS-59
*
This interface is a dual-monitor graphics interface card that supports two VGA or two DVI monitors.
VGA DVI
DisplayPort to
VGA adapter
(sold
separately)
DVI to VGA
adapter or DVI-
I cable
No adapter
required
DMS-59 to
VGA adapter
DP to DVI
adapter
DVI-D cable DL DVI cable N/A N/A
DVI-I cable N/A N/A N/A
DMS-59 to
DVI adapter
Monitor connector
Dual Link
DVI
DP to DL DVI
adapter
N/A
DisplayPort
(DP)
DP cable
DMS-59 to DP
adapter
HDMI
DP to HDMI
adapter
N/A
NOTE: HP graphics cards include monitor cable adapters unless otherwise indicated.
DisplayPort cards have the highest performance; VGA graphics cards have the lowest.
24 Chapter 3 Setting up the workstation
Identifying monitor connection requirements
The following are various scenarios for connecting monitors. ( See Matching graphics cards to monitor
connectors on page 24 for more information about the different graphic cards):
Graphics card with DisplayPort output — If the graphics card has four DisplayPort outputs,
●
you can connect a monitor to each connector. Use the proper adapters if required.
Graphics card with DVI output — If you have a PCIe graphics card with two DVI outputs,
●
you can connect a monitor to each connector. Use the proper adapters if required.
NOTE: Models that have only one DVI port always have a second graphics output option
(Display Port or VGA).
Many graphics cards provide more than two monitor outputs but limit you to using only two at a
time. Consult the graphics card documentation or look up information on the card according to the
procedure in
On a system with two DVI connections, port number 1 provides the primary display, which is
where the BIOS POST screen appears after a system boot. (Usually this is the lower of the two
outputs. Only one card is used during BIOS POST, although you can change this in the BIOS
settings.)
Graphics card with VGA and DL-DVI output — If the workstation does not have a PCIe
●
graphics card, but has one or more SVGA and/or DL-DVI outputs, you can connect a monitor to
each output.
Matching graphics cards to monitor connectors on page 24
Graphics card with DMS-59 output — If the workstation has a PCIe graphics card with a
●
DMS-59 output receptacle, use the appropriate adapter to connect your monitor.
Adapters are available to connect the DMS-59 output to two DVI or two VGA monitors.
Adding monitors
25
Connecting and configuring monitors
NOTE: The graphic cards that HP supports typically allow at least two monitors, as shown in this
section; some supported cards allow more monitors. Refer to the graphics card documentation for
details.
1. Connect the monitor cable adapters (1) (if required) to the workstation, then connect the
appropriate monitor cables to the adapters (2) or directly to the graphics card.
Figure 3-4 Connecting the cables to the workstation
2. Connect the other ends of the graphics cables to the monitors.
Figure 3-5 Connecting cables to the monitors
3. Connect one end of the monitor power cord to the monitor and the other end to a grounded
power outlet.
4. Configure the monitor. For details, refer to Microsoft Help or to
your Linux Help or website.
http://www.microsoft.com, or to
26 Chapter 3 Setting up the workstation
Using a third-party graphics configuration utility
Third-party graphics cards may include a monitor configuration utility. Upon installation, this utility is
integrated into Windows. You can select the utility and use it to configure multiple monitors with your
workstation.
Refer to your graphics card documentation for details.
NOTE: Some third-party configuration utilities require that you enable the monitors in Windows
before using the configuration tool. Refer to your graphics card documentation for more information.
NOTE: Monitor configuration utilities are also often available on the HP support website.
Customizing the monitor display (Microsoft Windows)
You can manually select or change the monitor model, refresh rates, screen resolution, color settings,
font sizes, and power management settings. To change display settings, right-click on the Windows
Desktop, then click Screen Resolution.
For more information about customizing your monitor display, refer to:
Online documentation provided with the graphics controller utility
●
Documentation included with your monitor
●
Adding monitors
27
Converting to desktop configuration (Z220 CMT and Z420)
This workstation can be operated in mini-tower or desktop configuration. Follow these steps to convert
to desktop configuration:
NOTE: See a video of this task at http://www.hp.com/go/sml.
1. Prepare the workstation for component installation.
2. Remove the front bezel from the workstation.
3. Press gently on the edges of the optical drive bay filler panel and remove it from the front bezel.
Figure 3-6 Removing the ODD bay filler panel
4. Rotate the filler panel 90 degrees to a horizontal position.
5. Align the slots in the filler panel frame with the tabs in the front bezel. Press the optical drive filler
panel back into the front bezel until it snaps into place.
Figure 3-7 Installing the ODD bay filler panel
28 Chapter 3 Setting up the workstation
6. On the back of the front bezel, squeeze the HP logo mounting tabs (1) and press the logo outward
(2).
Figure 3-8 Rotating the HP logo
Rotate the HP logo 90 degrees counterclockwise, then release the logo and press it back into
place.
7. Remove the EMI filler panels and optical disk drive from the chassis.
8. Rotate the EMI filler panels and optical drive 90 degrees, then reinstall them.
Figure 3-9 Reinstalling the optical drive
9. Replace the front bezel and the side access panel.
Converting to desktop configuration (Z220 CMT and Z420)
29
Installing optional components
Depending on the workstation model, additional components (such as memory, hard drives, optical
drives, PCIe cards, or second processor) can be installed on your workstation.
To view component installation videos, go to
●
For installation guidelines and technical information, refer to the Maintenance and Service Guide
●
for your workstation at
Security
Some HP workstations have a lock on the side access panel. The key for this lock is shipped attached to
the back panel of the workstation chassis.
Additional security features to reduce the risk of theft and to warn of chassis intrusion. Refer to the
Maintenance and Service Guide at
about additional hardware and software security features available for your system.
Product recycling
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries.
For information about recycling HP components or products, see
http://www.hp.com/go/sml.
http://www.hp.com/support/workstation_manuals.
http://www.hp.com/support/workstation_manuals for information
http://www.hp.com/go/recycle.
30 Chapter 3 Setting up the workstation
4 Setting up and restoring Microsoft
Windows
This chapter provides setup and update information for the Microsoft Windows operating system. It
includes these topics:
Topics
Setting up the Microsoft operating system on page 31
Restoring the operating system with HP Recovery Manager
on page 32
NOTE: After you set up the operation system, you should make sure the latest BIOS, drivers, and
software updates are installed on the workstation. Refer to the chapter on updating the workstation.
CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the
operating system is successfully installed. Adding hardware might cause errors and prevent the
operating system from installing correctly.
Setting up the Microsoft operating system
Your workstation shipped with the Microsoft Windows 7 operating system (OS). The operating system
installs when you power up the workstation for the first time. This process takes approximately 5 to 10
minutes. Carefully follow the on-screen instructions to complete the installation.
CAUTION: After installation has started, do not turn off the workstation until the process is complete.
Turning off the workstation during installation can damage the installation and operation of the
software.
For complete installation and configuration instructions, go to http://windows.microsoft.com/en-US/
windows7/help. Additional information is available in the online help tool after you successfully install
the operating system.
Installing or upgrading device drivers
You must install the appropriate device drivers before you install hardware devices. Follow the
installation instructions that came with the device. For optimum performance, your operating system
must have the most recent updates, patches, and software fixes. For additional driver and software
update information, refer to the chapter on updating the workstation.
Setting up the Microsoft operating system
31
Transferring files and settings
The Microsoft Windows operating system offers data migration tools that help you select and transfer
files and data from one Microsoft Windows-based computer to another.
For information on these tools, go to
http://www.microsoft.com.
Restoring the operating system with HP Recovery Manager
The Microsoft Windows 7 operating system can be reinstalled using HP Recovery Manager, a tool
that reinstalls the Windows operating system and device drivers (for devices included with the system)
to a near-factory state.
If you ordered HP Recovery Manager with your workstation, the restore media is included with your
workstation components. If you did not order it, call HP support and request an HP Recovery Manager
media kit.
CAUTION: Restoring the operating system does not restore data. Before you restore the operating
system, back up your data using the method and media of your choice.
The HP Recovery Manager process deletes all information on the primary hard drive, including all
partitions.
To restore Windows 7:
1. Boot from disc 1 of the HP Recovery Manager set.
2. Follow the prompts to restore your operating system.
Some applications might not be restored using this process. If an application is not restored, install it
with the appropriate installation media.
NOTE: Microsoft Windows 7 also provides a backup and restore application. To learn more, go to
http://www.microsoft.com.
32 Chapter 4 Setting up and restoring Microsoft Windows
5 Setting up and restoring Linux
HP offers a variety of Linux solutions for HP workstation customers:
HP certifies and supports Red Hat Enterprise Linux (RHEL) on HP workstations.
●
HP certifies and supports SUSE® Linux Enterprise Desktop (SLED) on HP workstations.
●
HP offers a SLED 11 preload on some Z series Workstations.
●
This chapter describes how to set up and restore the Linux® operating system. It includes these topics:
Topics
HP Installer Kit for Linux (HPIKL) on page 34
Setting up Red Hat Enterprise Linux on page 34
Setting up SUSE Linux Enterprise Desktop (SLED) on page 36
Proprietary graphics drivers on page 37
NOTE: After you set up the operating system, make sure the latest BIOS, drivers, and software
updates are installed. Refer to the chapter on updating the workstation.
CAUTION: Do not add optional hardware or third-party devices to the workstation until the
operating system is successfully installed. Adding hardware might cause errors and prevent the
operating system from installing correctly.
HP Linux Support Matrix
Not all release streams are supported on particular platforms. To find out which streams are supported
on your workstation. refer to the Linux certification and support matrix:
1. Go to
2. In the Platforms tab, select HP Workstations.
3. Select Certification Matrix.
4. Go to the Red Hat or SUSE tab.
http://www.hp.com/linux.
HP Linux Support Matrix
33
HP Installer Kit for Linux (HPIKL)
The HP Installer Kit for Linux helps users install certified versions of RHEL or SLED on HP workstations. It
is available as an operating system option on all HP workstations. The kit:
Contains tested drivers that augment and/or replace those found in RHEL or SLED to enable
●
proper use and behavior on HP workstations.
Does not include Linux operating system, which must be purchased separately from Red Hat or
●
SUSE. To view supported configurations and operating systems, go to
support/linux_hardware_matrix.
The HPIKL option includes a FreeDOS preload. This operating system option accommodates those who
have a customized Linux distribution, or who have a licensed version of RHEL or SLED and would like to
install the HP-recommended driver additions.
The kit also can be downloaded:
http://www.hp.com/
1. Go to
2. Select your workstation model.
3. Select the desired operating system.
4. Select your software/driver language, then click the Software quick jump link.
5. Click the Obtain Software link for the appropriate package (typically the most recent revision).
6. Click I Agree to accept the terms of the license agreement.
7. Download the software ISO image and save it on a disk. This disk is your HP driver CD.
http://www.hp.com/support/workstation_swdrivers.
Setting up Red Hat Enterprise Linux
HP Z series Workstations are certified and supported on RHEL streams appropriate to the hardware
technology.
For details of RHEL support for a particular platform, see the Hardware Support Matrix for HP
●
Linux Workstations at
For information about Red Hat certifications on HP workstations, go to
●
https://hardware.redhat.com.
http://www.hp.com/support/linux_hardware_matrix.
34 Chapter 5 Setting up and restoring Linux
HPIKL driver CD
Recent versions of Red Hat Linux typically require only driver updates with minor fixes to support HP
workstations. These releases can usually be supported with the HPIKL driver CD, which can be used as
a post-installation utility for the standard Red Hat Linux install.
After you complete the standard Red Hat install and restart the system, a Red Hat first-boot utility runs.
After you specify a number of settings (such as the security level, time and date, root password, user
accounts), the utility lets you to load additional CDs.
The driver CD is used during this phase. All content added by HP is in the /HP directory on the CD.
You can use it to build your own image or to browse the HP content.
NOTE: Some installations may encounter problems if they are performed with a DisplayPort
connection to the monitor. This is because the default drivers that the OS installers use do not support
DisplayPort functionality. If you experience problems, try overriding the monitor choice for DisplayPort
during the start of the install and using the VESA driver instead. You can then set up the DisplayPort
monitor later.
Installing with the HP Red Hat Linux driver CD
1. If you do not have the appropriate HP driver CD for a supported stream, create one (see HP
Installer Kit for Linux (HPIKL) on page 34.
2. Install the operating system using the optical media included in the Red Hat Linux box-set.
3. If you have a Red Hat driver disk for the OS version you are installing, enter linux dd on the
4. When asked if you have a driver CD, select Yes. Place the Red Hat driver disk in the drive, and
5. After successfully installing the operating system, reboot the workstation.
Warranty
As part of the HP workstation hardware warranty, HP provides software configuration and installation
support for certified versions of Red Hat Linux for up to 90 days from date of purchase.
initial install splash screen, and then press Enter.
select the appropriate drive:hd[abcd]. Continue the normal installation.
RHEL 5: the Red Hat Setup Agent (also known as first-boot) automatically starts. At the
●
Additional CDs screen, insert your HP driver CD and select Install. When the driver
installation task is completed, continue following the prompts until the operating system is
successfully installed.
RHEL 6: Insert your HP driver CD. The HPIKL installation software automatically starts. Follow
●
the prompts to install the contents.
Setting up Red Hat Enterprise Linux
35
Setting up SUSE Linux Enterprise Desktop (SLED)
HP offers a 64-bit SLED 11 preload on some Z series Workstations and supports 64-bit SLED 11 on
other workstations.
Various versions of SLED are certified and supported by SUSE on HP workstations. For more
information, refer to the SUSE certification bulletin search page at
yessearch.
Setting up preloaded SLED
To set up SLED on systems preloaded with the operating system:
1. Start the workstation.
2. When prompted, enter the workstation installation settings: password, network, graphics, time,
keyboard settings, and SUSE Customer Center Configuration.
NOTE: You can activate your SUSE subscription from the SUSE Customer Center Configuration
screen. To view the full SUSE Customer Center documentation, go to
documentation and select your operating system.
Installing SLED with the CD Installer Kit
http://developer.novell.com/
http://www.suse.com/
1. If an HP driver CD did not come with your workstation, create one (see HP Installer Kit for Linux
2. Install the operating system using the CDs or DVDs included in the SUSE box-set.
3. After successfully installing the operating system, reboot the workstation.
4. Insert your HP driver CD. The HPIKL installation software automatically starts. Follow the prompts to
Warranty
HP provides configuration and installation support for SLED 11 on Z series Workstations for up to 90
days from date of purchase. SUSE also provides support for all versions of SLED that are certified on HP
workstations.
(HPIKL) on page 34.
install the contents.
36 Chapter 5 Setting up and restoring Linux
Restoring SLED (preloaded systems only)
The SLED restore media is required to restore the Linux operating system. To create restore media:
1. Click the SUSE ISO icon on the desktop to go to the /iso folder. This folder contains all iso images
used to preload your workstation.
2. Follow the instructions in the readme file in this folder to copy the ISO image file onto optical
media.
3. Store the media in a safe place. If your workstation experiences a hard drive failure, use the ISO
recovery images tor restore your operating system.
CAUTION: Restoring the operating system does not restore data. Back up your data using the
method and media of your choice.
Proprietary graphics drivers
Most HP workstations can be ordered with graphics cards that have been through extensive verification
by HP. See the Hardware Support Matrix for HP Linux Workstations at
linux_hardware_matrix for a list of supported cards.
NOTE: Not all graphics cards are available on every workstation. Limitations generally occur for
cards that consume large amounts of power in lower-power workstations.
http://www.hp.com/support/
Proprietary graphics drivers supported by HP and the graphics vendors are available with the HP
Installer Kit for Linux, with the SLED 11 preload on Z series Workstations, and from HP Workstation
Support at
These proprietary drivers are not a standard part of the RHEL or SLED distributions because they are not
open source. Driver revisions more recent than those at the HP support website are supported directly
by the vendor.
http://www.hp.com/go/workstationsupport.
Proprietary graphics drivers
37
6 Updating the workstation
HP is constantly working on improving your total workstation experience. To ensure that the workstation
leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software
updates on a regular basis.
Updating the workstation after first boot
After successfully booting the workstation for the first time, you should follow these guidelines to ensure
that the workstation is up-to-date:
Ensure that you have the latest system BIOS loaded. See
●
Ensure that you have the latest drivers for your system. See
●
on page 39.
Become familiar with your available HP resources.
●
Consider a subscription to Driver Alerts at
●
http://www.hp.com/go/subscriberschoice.
Upgrading the BIOS
For optimum performance, determine the BIOS revision on the workstation, and upgrade it if necessary.
Determining the current BIOS version
To determine the current BIOS version:
1. Press Esc during power-up.
2. Press F10 to enter the F10 Setup utility.
3. Select File > System Information. Note the workstation BIOS version and compare it with the
BIOS versions that appear on the HP website.
NOTE: For procedures for upgrading the BIOS as well as the F10 Setup utility BIOS Menu
settings are located in the Maintenance and Service Guide at
workstation_manuals.
Upgrading the BIOS on page 38.
Upgrading device drivers
http://www.hp.com/support/
38 Chapter 6 Updating the workstation
Upgrading BIOS
To find and download the latest available BIOS, which includes the latest enhancements:
1. Go to
2. Select Download Drivers and Software from the left menu column under Tasks.
3. Follow the instructions to locate the latest BIOS available for the workstation.
4. If the BIOS on the website is the same as the version on your system, no further action is required.
5. If the BIOS on the website is a version later than the one on your system, download the
http://www.hp.com/go/workstationsupport.
appropriate version for the workstation. Follow the instructions in the release notes to complete the
installation.
Upgrading device drivers
If you install a peripheral device (such as a printer, display adapter, or network adapter), confirm you
have the latest device drivers loaded. If you purchased your device through HP, visit the HP website to
download the latest drivers for your device. These drivers have been tested to ensure the best
compatibility between your device and your HP workstation.
If you did not purchase your device from HP, HP recommends visiting the HP website first to see if your
device and its drivers have been tested for HP workstation compatibility. If no driver is available, visit
the device manufacturer's website to download the latest drivers.
To upgrade device drivers:
1. Go to
2. Under Tasks in the left column, select Download Drivers and Software.
3. Follow the instructions to find the latest drivers available for the workstation.
If a needed driver is not found, see the website of the manufacturer of the peripheral device.
http://www.hp.com/go/workstationsupport.
Upgrading device drivers
39
7 Diagnostics and Minor
Troubleshooting
Calling support
At times you might encounter an issue that requires support. When you call support:
Have the computer readily accessible.
●
Write down the computer serial numbers, product numbers, model names, and model numbers
●
and have them in front of you.
Note any applicable error messages.
●
Note any add-on options.
●
Note the operating system.
●
Note any third-party hardware or software.
●
Note the details of any blinking LEDs on the front of the computer (tower and desktop
●
configurations) or on the side of the computer (all-in-one configurations).
Note the applications you were using when you encountered the problem.
●
NOTE: When calling in for service or support, you might be asked for the product number (example:
PS988AV) of the computer. If the computer has a product number, it is generally located next to the 10or 12-digit serial number of the computer.
NOTE: On most models, the serial number and product number labels can be found on the top or
side panel and at the rear of the computer (tower and desktop configurations) or on a pull-out card on
the side of the display (all-in-one configurations).
For a listing of all worldwide support phone numbers, go to http://www.hp.com/support, select your
region, and click Connect with HP in the upper-right corner.
40 Chapter 7 Diagnostics and Minor Troubleshooting
Locating ID labels
To assist in troubleshooting, product, serial, and authentication numbers are available on each
computer.
All workstations have a serial number (unique for each workstation) and product number. Have
●
these numbers available when you contact support.
The Certificate of Authentication (COA) is used for Windows-preinstalled systems only.
●
A service label shows the build ID and Feature Byte strings, which are needed for system board
●
replacement.
In general, these labels can be found in these locations (your computer may look different):
On the top, rear or bottom of the chassis (tower and desktop configuration)
●
On a pull-out card on the side of the display (all-in-one configuration)
●
Figure 7-1 Tower and desktop label locations
Figure 7-2 All-in-one label locations
Locating ID labels
41
Locating warranty information
To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool.
To locate an existing Care Pack, see
To extend a standard product warranty, visit
Services offer upgraded service levels to extend and expand a standard product warranty.
http://www.hp.com/go/lookuptool.
http://www.hp.com/hps/carepack. HP Care Pack
HP troubleshooting resources and tools
This section provides information on HP Support Assistant, online support, and helpful hints for
troubleshooting.
HP Support Assistant
HP Support Assistant (Windows 7 systems only) helps you maintain workstation performance and
resolve problems. HPSA provides automated updates, onboard diagnostics, product information, and
guided assistance to help maintain optimum workstation performance. To access HPSA, click Start >
All Programs > HP Help and Support > HP Support Assistant.
NOTE: HP Support Assistant is not available on Linux.
Online support
Online access and support resources include web-based troubleshooting tools, technical knowledge
databases, driver and patch downloads, online communities, and product change notification services.
The following websites are also available to you:
http://www.hp.com — useful product information
●
— the latest online documentation
●
http://www.hp.com/go/workstationsupport — technical support information for workstations
●
http://welcome.hp.com/country/us/en/wwcontact_us.html — worldwide support: chat with a
●
technician, obtain email support, find support numbers, or locate an HP service center
http://www.hp.com/support/workstation_swdrivers — software and drivers for workstations
●
42 Chapter 7 Diagnostics and Minor Troubleshooting
Troubleshooting a problem
To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).
The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem
with the workstation, complete the following:
1. Visit
2. Under the Business Support Center menu on the left, select Troubleshoot a problem.
3. Under Select your product (center window), select Workstations (under personal
4. Under Select your product, continue with selections as appropriate to the workstation series
http://www.hp.com/go/workstationsupport.
computing).
and model, and to the problem you are troubleshooting.
Instant Support and Active Chat
HP Instant Support is a set of web-based support tools that automate and speed up the resolution of
desktop computing, tape storage, and printing problems.
Active Chat enables you to electronically submit a support ticket to HP over the Internet. When you
submit a support ticket, Active Chat collects information about the computer and pass it to an online
support specialist. The collection of information might take up to 30 seconds depending on the
computer configuration. When you submit a support ticket, you receive a confirmation message
containing your case ID, the support hours for your location, and the estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, go to
http://instantsupport.hp.com/.
NOTE: This feature is not available on Linux.
Customer Advisories, Customer and Security Bulletins, and Customer Notices
To find advisories, bulletins, and notices:
1. Visit
2. Select the desired product.
3. Under Resources for <your selected product>, select See more….
4. Under Self-Help resources: in the center of the window, choose the desired action and
http://www.hp.com/go/workstationsupport.
appropriate information in the scroll list to view the index.
Product Change Notifications
Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a
30 to 60 day window of the manufacturing process change date. PCNs give customers advanced
notice of changes to their product, such as an updated BIOS version. The latest PCNs are located at:
http://www.hp.com/go/workstationsupport. Select your product, then under Resources for the HP
Workstation, click See more.
HP troubleshooting resources and tools
43
Helpful hints
If you encounter a problem with the workstation, monitor, or software, the following general
suggestions might help you isolate and focus on the problem before taking further action.
At startup
Verify that the workstation and monitor are plugged into a working electrical outlet.
●
Remove all optical discs and USB drive keys from the drives before powering on the workstation.
●
Verify that the workstation is turned on and the power light is on.
●
If you have installed an operating system other than the factory-installed operating system, check
●
to be sure that it is supported on your system by visiting
Verify that the monitor is turned on and the green monitor light is on.
●
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
●
If the workstation has multiple video sources and only a single monitor, the monitor must be
●
connected to the source selected as the primary VGA adapter. During startup, the other monitor
connectors are disabled; if the monitor is connected to one of these ports, it will not function after
Power-on Self Test (POST). You can select the default VGA source in Computer Setup (F10).
During operation
http://www.hp.com/go/quickspecs.
Look for blinking LEDs on the workstation. The blinking lights are error codes that will help you
●
diagnose the problem. Refer to the Diagnostic lights and audible (beep) codes section in the
Maintenance and Service Guide for your workstation for information on interpreting diagnostic
lights and audible codes.
Press and hold any key. If the system beeps, then your keyboard is operating correctly.
●
Check all cables for loose or incorrect connections.
●
Wake the workstation by pressing any key on the keyboard or the power button. If the system
●
remains in suspend mode, shut down the system by pressing and holding the power button for at
least four seconds, then press the power button again to restart the system. If the system does not
shut down, unplug the power cord, wait a few seconds, then plug it in again. If it does not restart,
press the power button to start the workstation.
Reconfigure the workstation after installing a non–plug and play expansion board or other option.
●
Refer to the Hardware installation problems section of this document for instructions.
Be sure that all required device drivers have been installed. For example, if you have connected a
●
printer, you must install a printer driver.
If you are working on a network, plug another workstation with a different cable into the network
●
connection. There might be a problem with the network plug or cable.
If you recently added new hardware, remove the hardware and verify if the workstation functions
●
properly.
If you recently installed new software, uninstall the software and verify if the workstation functions
●
properly.
44 Chapter 7 Diagnostics and Minor Troubleshooting
If the monitor connected to a tower, desktop or all-in-one computer is blank:
●
Plug the monitor into a different video port on the computer if one is available. Alternatively,
◦
replace the monitor with a monitor that you know is working properly.
Verify that the computer and monitor are plugged into a working electrical outlet.
◦
Verify that the monitor is turned on and the green monitor light is on.
◦
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
◦
If the internal display on an all-in-one computer is blank, open the computer and make sure the
●
graphics card is properly installed.
Upgrade the BIOS. A new release of the BIOS might have been released that supports new
●
features or fixes your problem.
For more detailed information, see the troubleshooting chapter in the Maintenance and Service
●
Guide at
http://www.hp.com/support/workstation_manuals.
Customer self-repair
Under the Customer Self-Repair program, you can order a replacement part and install the part without
onsite HP technical assistance. Customer self-repair may be required for some components. See
http://www.hp.com/go/selfrepair for information on the program.
NOTE: Some components are not eligible for customer self-repair and must be returned to HP for
service. Call HP Support for further instructions before attempting to remove or repair these
components.
Other troubleshooting options
The following additional troubleshooting techniques and tools are located in the Maintenance and
Service Guide at
POST Error Codes
●
Diagnostic LEDs and audible beep codes
●
Troubleshooting scenarios and solutions
●
HP Vision Field Diagnostics
●
http://www.hp.com/support/workstation_manuals:
HP troubleshooting resources and tools
45
8Routine Care
General cleaning safety precautions
Never use solvents or flammable solutions to clean the computer.
●
Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth
●
and then use the cloth on the component.
Always unplug the computer before cleaning the keyboard, mouse, or air vents.
●
Always disconnect the keyboard before cleaning it.
●
Wear safety glasses equipped with side shields when cleaning the keyboard.
●
Cleaning the chassis
Follow the safety precautions in the Maintenance and Service Guide for your workstation before
●
cleaning the computer.
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
●
For stronger stains, use a mild dish washing liquid diluted with water. Rinse well by wiping it with
●
a cloth or swab dampened with clear water.
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is required because the alcohol
●
evaporates quickly and does not leave a residue.
After cleaning, always wipe the computer with a clean, lint-free cloth.
●
Occasionally, clean the air vents on the computer. Lint and other foreign matter can block the
●
vents and limit the airflow.
46 Chapter 8 Routine Care
Cleaning the keyboard
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from
under the keys.
If the keyboard has an on/off switch, turn it off.
●
Follow the safety precautions in the Maintenance and Service Guide for your workstation before
●
cleaning the computer.
Visible debris underneath or between the keys can be removed by vacuuming or shaking.
●
Canned, pressurized air can be used to clean debris from under the keys. Use caution because
●
too much air pressure can dislodge lubricants applied under the wide keys.
If you remove a key, use a specially designed key remover to prevent damage to the keys. This
●
tool is available from many electronic supply outlets.
CAUTION: Never remove a wide key (like the space bar key) from the keyboard. If these keys
are improperly removed or installed, the keyboard might not function properly.
Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful
●
not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before
reassembly.
Use tweezers to remove any fibers or dirt in confined areas.
●
Cleaning the monitor
Follow the safety precautions in the Maintenance and Service Guide for your workstation before
●
cleaning the computer.
To clean the monitor, wipe the monitor screen with a towelette designed for cleaning monitors or a
●
clean cloth moistened with water.
CAUTION: Do not use sprays or aerosols directly on the screen—the liquid might seep into the
housing and damage a component.
Never use solvents or flammable liquids on the monitor because display or housing damage may
result.
Cleaning the keyboard
47
Cleaning the mouse
1. Follow the safety precautions in the Maintenance and Service Guide for your workstation before
cleaning the computer.
2. If the mouse has an on/off switch, turn it off.
3. Wipe the body of the mouse with a damp cloth.
4. If the mouse has a:
Laser or LED: use a cotton swab dampened with cleaning solution to gently brush out any
●
dust around the laser or LED, then wipe again with a dry swab. Do not wipe the laser or LED
directly with the swab.
Scroll wheel: spray canned, pressurized air in the gap between the scroll wheel and the click
●
buttons. Do not blow air directly on one spot for very long or condensation can form.
Roller ball: remove and clean the roller ball, remove any debris from the ball socket, wipe out
●
the socket with a dry cloth, and reassemble the mouse.
48 Chapter 8 Routine Care
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