HP Compaq Presario S4000NX, Compaq Presario S4010CL, Compaq Presario S4010CL-B, Compaq Presario S4010OM, Compaq Presario S4010OM-B Getting Started Guide

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Getting Started

Compaq Presario

S and 8000 Series Computer

This guide helps you get acquainted

with the features of your computer

and provides solutions to problems.

Connection locations and system

components may vary.

The information in this document is subject to change without notice.

Hewlett-Packard

Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

HP shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of HP.

Hewlett-Packard Company P.O. Box 4010 Cupertino, CA 95015-4010 USA

Company in the United States of America and other countries/regions.

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, 4,819,098, and 4,907,093 licensed for limited viewing uses only.

Other brand or product names are trademarks of their respective holders.

WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

Text set off in this manner represents a note with additional information relating to a topic.

Contents

1 Setting Up the PC

Turning On the PC for the First Time . . . . . 1–2

Registering with Compaq . . . . . . . . . . . . 1–2

Recovery CDs . . . . . . . . . . . . . . . . . . . . 1–3

Working in Comfort . . . . . . . . . . . . . . . . 1–3

2 Getting Information and Updates

Warranty and Support Guide . . . . . . . . . 2–2

3 Using the PC

Using the Diskette (Floppy) Drive . . . . . . . 3–2

Using the Hard Disk Drive. . . . . . . . . . . . 3–3

Getting Started v

Using a CD or DVD Drive . . . . . . . . . . . 3–5

Using a Combo Drive . . . . . . . . . . . . . . 3–6

Inserting and Removing

a CD or DVD Disc . . . . . . . . . . . . . . 3–7

Playing Music . . . . . . . . . . . . . . . . . 3–8

Playing a Movie . . . . . . . . . . . . . . . 3–8

Playing Video CDs . . . . . . . . . . . . . 3–9

Recording with the CD-RW Drive. . . 3–11 Recording with the

DVD Writer Drive . . . . . . . . . . . . . 3–17

Maintaining the CD

or DVD Drive . . . . . . . . . . . . . . . . 3–17

Using Speakers . . . . . . . . . . . . . . . . . . 3–18

Using Multi-Channel

Audio Speakers . . . . . . . . . . . . . . . 3–19

Connecting the PC to a Television . . . . . 3–24

Connecting to a TV Set . . . . . . . . . . 3–24

Saving Energy . . . . . . . . . . . . . . . . . . 3–42

Standby Mode . . . . . . . . . . . . . . . 3–43

Hibernation Mode. . . . . . . . . . . . . 3–44

Setting Automatic Standby or

Hibernation Mode. . . . . . . . . . . . . 3–45

Viewing the PC Image on TV . . . . . . 3–26

Disabling the TV Option . . . . . . . . . 3–27

4 Using the Internet

Disconnecting the TV. . . . . . . . . . . . 3–28

Using the Mouse . . . . . . . . . . . . . . . . . 3–29

Switching Mouse Button

Functions . . . . . . . . . . . . . . . . . . . . 3–31

Scrolling with the Mouse . . . . . . . . . 3–31

Panning with the Mouse . . . . . . . . . 3–32

Using the Compaq Keyboards. . . . . . . . 3–32

The Basics . . . . . . . . . . . . . . . . . . . . . . 4–1

What Is the Internet? . . . . . . . . . . . . 4–2

What Is a Hyperlink?. . . . . . . . . . . . 4–2

Web Browsers . . . . . . . . . . . . . . . . 4–3

E-mail . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Restricting Internet Content. . . . . . . . . . . 4–5

Using the Internet Buttons. . . . . . . . . 3–36

Customizing the Internet Buttons . . . . 3–39

Modifying Monitor Display Properties. . . 3–40

Turning Off the PC . . . . . . . . . . . . . . . . 3–41

Printing. . . . . . . . . . . . . . . . . . . . . . . . 3–41

5 Maintaining the PC

Routine Maintenance Guidelines . . . . . . 5–1

Preventive Maintenance. . . . . . . . . . . . . 5–2

Uninstalling Programs . . . . . . . . . . . 5–2

Removing Desktop Icons. . . . . . . . . . 5–3

vi Getting Started

Cleaning Up the Hard Disk Drive . . . . 5–4

Emptying the Recycle Bin. . . . . . . . . . 5–5

Scanning the Hard Disk Drive . . . . . . 5–5

Defragmenting the Drive . . . . . . . . . . 5–6

Virus Protection . . . . . . . . . . . . . . . . . . . 5–7

6 Using Application Recovery

and System Recovery

Using System Restore . . . . . . . . . . . . . . . 6–2

Application Recovery . . . . . . . . . . . . . . . 6–3

System Recovery . . . . . . . . . . . . . . . . . . 6–4

Using Compaq Recovery CD Creator . . . . 6–7

System Recovery Using Recovery CDs . . . 6–8

8Upgrading the PC

Preparing the PC . . . . . . . . . . . . . . . . . 8–2

Removing or Upgrading a Drive. . . . . . . 8–5

Locating Drive Positions . . . . . . . . . . 8–6

Removing a Drive . . . . . . . . . . . . . . 8–7

Replacing or Adding a Drive . . . . . 8–12

Upgrading or Replacing Memory . . . . . 8–17

Removing a Memory Module . . . . . 8–17

Replacing or Adding a

Memory Module . . . . . . . . . . . . . . 8–19

Removing or Installing an

Expansion Card . . . . . . . . . . . . . . . . . 8–21

Reassembling the PC. . . . . . . . . . . . . . 8–26

7 Finding Help & Support

Integrated Help Tool. . . . . . . . . . . . . . . . 7–2

Preparing to Ship the PC. . . . . . . . . . . . . 7–2

Solving Minor Problems . . . . . . . . . . . . . 7–3

Getting Started vii

Index

viii Getting Started

Setting Up the PC

Follow the steps shown in the Quick Setup guide to set up the PC. Read the topics in this section describing how to turn on the PC for the first time, and finish the registration process.

Getting Started 1–1

After registering, install any software programs that came on CDs or DVDs included in the PC box (select models only).

Setting Up the PC

Turning On the PC for the First Time

1. Press the Power button on the monitor.

2. Press the Power button on the front of the PC.

3. Click an option to select your language (if

applicable for your model). Click OK, and then confirm your selection by clicking Yes. Wait while the PC makes preparations. (It may take up to 30 minutes to set up the language on the PC.)

4. Set up Microsoft onscreen instructions.

1–2 Getting Started

Windows® by following the

Registering with Compaq

As part of the initial setup in some countries/regions, you are prompted to register the PC with Compaq (select models only). It’s important to register so that you can be notified of changes and updates to the Compaq Presario.

To register, either:

■ Follow the onscreen instructions during the initial setup and register as soon as you have a modem connection.

■ If you did not register during the initial setup of your PC, double-click the registration icon on your desktop, and follow the onscreen instructions.

Setting Up the PC

Recovery CDs

Make recovery CDs for your PC now, before a need occurs. If the hard disk drive is ever damaged, or you have to replace it, you must use recovery CDs that you create to reinstall the operating system and software. Refer to “Using Compaq Recovery CD Creator” on page 6–7.

Getting Started 1–3

Working in Comfort

After assembling your PC, but before you begin using it, make sure the PC and your work area are properly set up to maintain your comfort and productivity. Refer to the Safety and Comfort Guide for important ergonomic information. To view this information either:

■ Click Start, All Programs, Compaq, Compaq pc tools, and then click Safety and Comfort Guide.

■ Type http://www.compaq.com/ergo/ into your Web Browser address box, and then press Enter on the keyboard.

Setting Up the PC

1–4 Getting Started

Getting Information and Updates

Use this guide as your first point of reference, and then refer to the following documents:

■ Quick Setup guide

■ Warranty and Support Guide

Getting Started 2–1

The Compaq Web site provides answers to PC support questions. You can also press the Internet Help G button on your keyboard to access the built-in Help and Support Center.

Getting Information and Updates

When requesting PC support, include the following information in your inquiry. Write it down now for your future reference. (The serial number is on a label attached to the chassis of your PC.)

Product Name: _____________________________

Model Name: ______________________________

Serial Number: _____________________________

Date of Purchase: ___________________________

2–2 Getting Started

Warranty and Support Guide

The Warranty and Support Guide describes the Compaq commitment to repair or replace parts during the PC’s warranty period and lists important Compaq telephone numbers.

Using the PC

The operation of your PC is controlled by two kinds of software:

■ The Microsoft Windows operating system, which governs the interaction of the PC’s hardware, peripherals, and software applications.

■ Software applications, such as Microsoft Works, which perform specific functions.

Getting Started 3–1

Information about using applications and Microsoft Windows is in the printed manuals and online Help. For Microsoft Windows, you can also press the Internet Help G button on your keyboard to access the built-in Help and Support Center.

For additional details, see Chapter 8, “Upgrading the PC.”

Using the PC

Using the Diskette (Floppy) Drive

The diskette drive (select models only) uses a

3.5" diskette (or floppy disk) to store files. A diskette can hold up to 1.44 MB of data. Once information is copied onto a diskette, it remains until you delete or overwrite it.

3–2 Getting Started

■ To insert a diskette, hold it with the label facing up and the arrow on the diskette pointing toward the drive; then gently push the diskette into the drive.

Inserting and removing a diskette

Using the PC

■ To remove a diskette, press the Eject button 1 on the diskette drive.

CAUTION: Wait until the diskette drive activity is complete (the activity light 2 stops glowing) before removing a diskette. Removing a diskette when the drive is reading from or writing to the diskette can damage the diskette or the information stored on it.

Remove the diskette from the drive prior to shutting down Microsoft Windows.

Getting Started 3–3

Using the Hard Disk Drive

As you create and save files, download information from the Internet, install applications, or receive e-mail messages and attachments, your hard disk drive storage space diminishes. The amount of information you can store on your PC’s hard disk drive depends on the size of the drive.

The PC comes with a hard disk drive that is preloaded with software programs and a partition within the hard disk drive that takes up a certain amount of space on the hard disk drive.

The system recovery image is in a partition area of the hard disk drive; this disk space is not available for your use.

Using the PC

The partition:

■ Houses a backup version of the operating system and the programs included with the PC.

■ Takes up about 5 GB of hard disk drive space, reducing the total amount of space available for your use.

To check the available space:

3. Click the hard disk drive you are checking, usually labeled (C:).

The amount of free space is listed in the Details area.

To learn how to perform maintenance tasks for the hard disk drive, such as uninstalling unneeded programs or defragmenting the hard disk drive, go to “Preventive Maintenance” on page 5–2.

1. Click the Start button.

2. Click My Computer.

3–4 Getting Started

Using a CD or DVD Drive

Your PC may have one or two optical drives, depending on the model you purchased.

Comparison of Drives and Actions

Allows you to CD-ROM CD-RW DVD-ROM DVD+RW/+R

Play CDs, CD-Rs, and CD-RWs • • • •

Using the PC

Write/Re-write music or data onto a CD

Play DVDs • •

Create DVDs •

••

DVD-ROM and DVD+RW/+R drives take longer to begin playback than CD drives because they must determine the type of media being played.

Getting Started 3–5

A DVD+R disc is compatible with more DVD set-top players than a DVD+RW disc.

Using the PC

Using a Combo Drive

Some PCs have a combination drive (known as a combo drive), which combines the functions of two drives into one. These drives feature either a DVD+RW/+R drive and a CD-RW drive, or a DVD-ROM and a CD-RW drive.

If you insert:

■ A software program CD, it is available for use.

■ A music CD, a window opens for the program

that plays CDs. See “Playing Music” on page 3–8.

3–6 Getting Started

■ A DVD movie, the Video window and InterVideo WinDVD Player control panel open. See “Playing a Movie” on page 3–8.

■ A blank CD-R or CD-RW disc, use RecordNow CD/DVD Writer to copy audio or data files.

■ A blank DVD, a program opens for you to use to record to the disc. See “Recording with the DVD Writer Drive” on page 3–17.

Using the PC

Inserting and Removing aCDorDVD Disc

Your PC must be turned on before you can insert or remove a CD or DVD disc.

1. Press the Load/Eject button.

Inserting a CD or DVD disc

Getting Started 3–7

2. Carefully lift the disc from the disc case. Hold the disc by the edges and the center hole only, to avoid touching the surface.

3. Place the disc, label side facing up, into the round area of the tray. Be sure that the disc lies flat in the tray.

4. Press the Load/Eject button.

To remove the disc, press the Load/Eject button to open the drive.

Using the PC

Playing Music

1. Insert a CD or DVD disc.

2. Wait for the disc to start playing. If the disc does not play automatically, follow the onscreen instructions.

3. When you are finished listening, press the Load/Eject button to open the drive tray.

Playing a Movie

You can play a DVD movie only in a DVD-ROM or DVD+RW/+R drive.

1. Insert a DVD disc.

For best performance, close all other programs before playing a DVD movie.

3–8 Getting Started

2. Wait for the DVD to start playing automatically. If it does not, follow these steps.

a. Click the Start button on your Windows

desktop.

b. Choose All Programs, InterVideo

WinDVD Player, and then InterVideo WinDVD 4.

c. Click the Play button to start the movie.

3. Press the Load/Eject button to eject the DVD from the drive when you are finished.

Using the PC

Playing Video CDs

If the VCD is dual-language, see “Playing Dual-Language Video CDs” on page 3–10 to select

VCDs (video compact discs) can be played in a PC

a specific language.

that has a CD or DVD drive by using InterVideo WinDVD or Windows Media Player programs.

The InterVideo WinDVD program is included only with PC models that have a DVD drive.

To play a VCD with Windows Media Player:

1. Insert the VCD into your CD or DVD drive.

2. Click Start.

3. Choose All Programs, and then click Windows Media Player.

To play the VCD with InterVideo WinDVD:

4. Click the File menu, and then click Open.

1. Insert the VCD into your CD or DVD drive.

5. Click the drop-down arrow next to the Look In

2. Click Start.

3. Choose All Programs, InterVideo

WinDVD Player, and then click InterVideo WinDVD 4. The VCD Player

control panel opens, and the VCD starts

window, and then select the drive that has the VCD.

6. Double-click the MPEGAV folder. If nothing appears in the folder, select All files from the Files of type drop-down list.

to play.

Getting Started 3–9

Using the PC

7. Select the file, and then click Open. Your VCD

begins playing.

If the VCD is dual-language, see “Playing Dual-Language Video CDs” on page 3–10 to select a specific language.

3. Under Volume Control Balance, move the slider bar all the way to the right or to the left, depending on the language you want to hear.

4. Close the Volume Control window.

If you change the Volume Control Balance setting on your PC to hear a specific language on a

Playing Dual-Language Video CDs

If you have a dual-language VCD, you must select the language you want to hear, or both languages play at the same time.

To select a language:

VCD, sound comes from either the left or right channel (speaker). After the VCD is finished, to hear sound from both speakers again, double-click the Volume icon on the taskbar and then move the Balance slider bar back to the center.

1. Start the VCD as described in “Playing Video CDs” on page 3–9.

2. Double-click the Volume icon on the taskbar.

3–10 Getting Started

Using the PC

Recording with the CD-RW Drive

Compaq provides CD burning software (select models only) to assist you with creating CDs.

Uses of the CD-RW Drive

You can create To

An audio CD Create personal music CDs with your favorite music tracks and MP3/WMA files.

A data CD Store data from files or folders on your hard disk drive or write files directly to a CD-R

and CD-RW.

A copy of a CD Create a copy of a CD or a backup of data files.

Jewel case inserts and labels

Make custom jewel case inserts and CD labels to indicate the title and contents of a CD (labels are sold separately).

It is recommended that you use a CD-R disc if you are going to play it in a CD player, CD-ROM, DVD-ROM, or DVD+RW/+R drive. CD-R discs are compatible with more players than are CD-RW discs.

Getting Started 3–11

Using the PC

Creating a Music CD

RecordNow CD/DVD Writer (available on select models) creates closed session music CDs. This means that you must record all music files for a disc in one recording session. Music files can be recorded repeatedly on a rewriteable CD-RW, but all previously recorded files must first be erased. To erase a recorded CD-RW disc, insert the disc, open RecordNow CD/DVD Writer, and then click the Erase button. CD-R discs cannot be erased.

1. Click Start, choose All Programs, RecordNow CD/DVD Writer, and then click RecordNow.

2. Click Make a Music Disc.

3. Select an option:

❏ Make a Music Disc from Audio

Files — Creates a music disc from MP3,

WMA, or WAV files on your hard disk drive. Continue with step 7.

❏ Make a Music Disc from other

CDs — Create a new music disc from

tracks taken from your music disc collection. Continue with step 4.

❏ Make a Disc for an MP3

Player — Create a disc specifically for

MP3 players. Follow the onscreen instructions.

4. Insert a music CD, and click Next.

5. Select the music tracks to record, and then

click Add.

3–12 Getting Started

Using the PC

6. Click Finish when you have added all the audio files to your music CD project.

7. Insert a blank CD-R or CD-RW disc, and then click Next.

If you are recording music files from another

Creating a Data CD

You can record data to blank or appendable CD-R or CD-RW discs in different ways: With RecordNow CD/DVD Writer or using the DLA (drive letter access) program.

CD, follow the onscreen instructions to finish recording; otherwise, continue with step 8.

The DLA program is not preinstalled on your PC, but you can get it from the

8. Select music files from the Music on System window or use the Browse button, and then

Hewlett-Packard Web site; see “Installing DLA software” on page 3–14.

click Add.

9. Click Next to record the files.

1. Click Start, choose All Programs, RecordNow CD/DVD Writer, and then click RecordNow.

2. Click Make a Data Disc.

Getting Started 3–13

Using the PC

3. Insert a blank or appendable CD-R or CD-RW

disc into the drive, and then click Next.

4. Click Add Files and Folders.

5. Select the files you want to record, and then

click Add. Repeat this step until you are finished adding files.

To get and install the DLA program:

1. Go to the Web site: http://www.hp.com/cposupport

Click Choose your language and country/region to select the appropriate language, if necessary.

6. Click Next, and then click OK.

7. Click Done when the recording is finished.

Installing DLA software

The Drive Letter Access (DLA) software is not preinstalled on your PC.

DLA allows you to use your CD Writer drive or

2. Type your PC model number into the Search box.

3. Click drivers and downloads for your model. Click applications, if it is present.

4. Choose DLA, and then follow the onscreen instructions to download and install the program.

DVD Writer drive (on select models only) as you would a diskette drive, by copying files to disc or by using a drag-and-drop method.

3–14 Getting Started

Using the PC

Recording with DLA

5. Under Format type, select Full or Quick (erase). You must select the quick format for

Format a blank CD or DVD before copying files directly to the disc. If you don’t, a message appears telling you to format the

all CD-R or DVD+R discs. You must select the full format for a CD-RW or DVD+RW disc the first time you format it.

disc or telling you that your drive is not accessible.

Full format can take up to 45 minutes. Quick format usually takes less than a

1. Press the Eject button on the drive, and insert

minute.

the blank disc.

2. Click Start, and then click My Computer.

3. Right-click the drive icon, and select Format.

4. Under Volume Label, type in the title of the disc.

Getting Started 3–15

6. Click Start to format the disc.

7. Click Yes to the message that all files on the

disc will be erased.

8. Click OK.

Using the PC

When the disc formatting is complete, you can copy your files directly to the disc in My Computer by:

■ Dragging a file from a Windows Explorer window to your drive icon.

After you record your files, if you want to read the DLA-formatted disc on most other CD-ROM drives, you must make the disc compatible: Insert your disc into your drive, right-click the DVD Writer drive icon or the CD Writer drive icon, and then select Make Compatible.

The Make Compatible feature in DLA makes

■ Selecting Save As from within some programs, and then saving the file to your drive.

■ Right-clicking a file, selecting Send To, and then selecting your drive.

uncompressed CD-R and DVD+R discs readable by most read-only CD or DVD drives, even if DLA is not installed in the PC. When you make a disc compatible, DLA closes the session on your disc. This means:

■ With a DVD+R, you are not able to add data to the disc.

■ With a CD-R, you are able to add more data in another recording session, but you need to select Make Compatible again after you add the files.

3–16 Getting Started

Using the PC

Recording with the DVD Writer Drive

The DVD Writer drive, available on select models only, plays movie DVDs and music CDs, reads data CDs and DVDs, and records files to DVD+RW, DVD-R, CD-R, and CD-RW discs.

There are two types of DVD disc drives: DVD+RW/+R and DVD-R/RW. DVD-R, DVD-RW, and DVD-RAM discs do not work in the DVD+RW/+R drive.

If your PC has a DVD Writer drive, a printed guide is included.

Getting Started 3–17

Maintaining the CD or DVD Drive

Keep the following guidelines in mind:

■ Do not move the drive while it is operating.

■ Avoid exposing the drive to rapid changes in

temperature.

■ If the drive is exposed to sudden change in temperature, wait one hour before turning off the PC.

■ Avoid exposing the drive to high temperatures or humidity, direct sunlight, or mechanical vibrations.

■ Clean the panel and controls with a soft, dry cloth.

■ Never spray cleaning fluids into the drive.

■ Unplug the PC if any liquids or objects fall into

the drive.

Using the PC

Using Speakers

Your PC may or may not include a set of stereo speakers or a subwoofer. For details on connecting the speakers to the PC, see the Quick Setup guide.

Your PC may support a multi-channel audio system. This type of audio system is a powered system (has a power button) with more than two channels and may include a subwoofer. For example, 6 speaker mode (for 5.1 channels) uses two front speakers (left-right), two rear speakers (left-right), a center speaker, and a subwoofer.

3–18 Getting Started

A stereo speaker system is a 2-channel system that can be passive (no power button) or powered.

Your PC only supports powered (active) Compaq speaker systems. The speakers must have their own power cord.

For information on adjusting the sound level, refer to “Adjusting the Speaker Volume” on page 3–22.

Using the PC

Using Multi-Channel Audio Speakers

If your PC has the multi-channel audio speakers option (select models only), you can connect four channels (speakers) or six channels.

To use a multi-channel audio system with more than two channels, you need to connect the speakers to

Connecting a Multi-Channel Speaker System to the PC

1. Turn off the PC.

2. Connect the three speaker plugs to the connectors on the back of the PC.

Connect speaker plugs

To PC back connector

Connector icon

your PC and configure them for sound output.

Front speakers Audio Out

(lime-green)

Rear speakers Audio In (blue)

Center/subwoofer speakers

Getting Started 3–19

Mic-1 (pink)

OUT

Using the PC

3. Turn on the speaker system.

4. Turn on the PC.

5. Configure the audio output for the multi-channel system with the Multi-Channel Sound Manager.

Configuring the Multi-Channel Sound Manager

4. Click the Speaker Configuration tab.

5. Select the option describing the number of speakers in your system, for example, 6 speaker mode (for 5.1 channels).

To test a speaker, click the Speaker tab and then click the speaker.

6. Click OK.

1. Click Start.

2. Choose All Programs.

3. Choose Multi-channel Sound Manager, and then click Multi-channel Sound Manager again.

3–20 Getting Started

Using the PC

Configuring Multi-Channel Audio

5. Click Apply.

Output for the DVD Player

WinDVD is set up for two-speaker (stereo) output. To hear all speakers with multi-channel DVD movies, change the audio properties for WinDVD to match your speaker configuration (if your PC supports more than two channels).

6. Click OK.

1. Insert a DVD, or start InterVideo WinDVD Player.

2. Right-click anywhere in the WinDVD window, and then click Setup.

3. Click the Audio tab.

4. Click the option for the number of speakers to match your multi-channel speaker system.

Getting Started 3–21

To test the speaker, click the Test button. The WinDVD control panel shows the speaker number being used. Click Stop.

If you want to play a DVD in stereo, change the audio properties of WinDVD to match the stereo speaker setup.

Using the PC

Using the Microphone with Multi-Channel Audio

The multi-channel speaker system (on select models only) connects to the PC using the Microphone, Audio (Line) In, and Audio (Line) Out connectors on the back of the PC.

Your PC may have another microphone on the front of the PC. If present, this microphone is ready to

Adjusting the Speaker Volume

You can adjust the speaker volume by using the:

■ Volume knob or buttons on the keyboard.

■ Volume knob on the speakers (select models

only).

■ Volume icon on the task.

■ Control Panel.

use and does not affect the use of the multi-channel audio system.

If your PC has a multi-channel speaker system, to use the microphone connector on the back of the PC, you must disconnect the multi-channel speakers system and change the audio configuration to a 2-channel system. Use the procedure in “Configuring the Multi-Channel Sound Manager” on page 3–20 to set the audio configuration.

3–22 Getting Started

Using the PC

To adjust the speaker volume from the Control Panel:

5. Make adjustments to the device and speaker volume levels.

1. Click the Start button on the Windows

taskbar.

2. Click Control Panel.

3. Click Sounds, Speech, and Audio Devices, if it is present.

4. Double-click Sounds and Audio Devices.

6. Click Apply, and then click OK.

Getting Started 3–23

Using the PC

Connecting the PC to a Television

Your PC has TV-out capability, which means you can connect it to a television to view the PC image on a TV. With the TV-out feature, you can view the PC image, watch DVD movies (if you have a DVD drive), or play games on your TV.

To connect a TV to the PC, you may need a video cable and an audio cable. The type of video cable depends on your TV. If your TV has an S-Video jack, you need an S-Video cable. If your TV has a composite video jack, you need a composite video cable and, depending on the jacks on the back of your PC, an S-Video adapter cable.

3–24 Getting Started

Connecting to a TV Set

1. Turn off the PC.

2. Connect the TV cable using one of the following scenarios, depending on the connection jacks on your TV:

❏ If your TV has an S-Video jack, connect an

S-Video cable from the S-Video In jack on the TV to the S-Video jack on the back of the PC.

S-Video Cable

Back of PC

Using the PC

❏ If your TV has a composite video jack and

Back of PC

your PC has a composite video jack, connect a composite video cable to the Video In jack on the TV to the composite video jack on the back of the PC.

Back of PC

Composite Video

Cable

S-Video Adapter

Cable

The S-Video adapter cable is only needed if

Composite Video Cable

there is no composite video jack on the back of the PC.

3. Connect audio cable: To have sound come

❏ If your TV has a composite video jack and

your PC has only an S-Video jack, connect a composite video cable to the Video In jack on the TV and to an S-Video adapter cable. Connect the S-Video adapter cable

from your TV and not from your PC, plug an audio cable into the Audio input jack (Line In) on the TV and then plug the other end into the Line Out jack (lime green connector) on the back of the PC.

to the S-Video jack on the back of the PC.

Getting Started 3–25

Using the PC

Viewing the PC Image on TV

5. Click Properties.

6. Click the Settings tab.

The type of video card on your PC determines how the computer selects the TV-out option. Some options and menus in this procedure may be different for your PC.

7. Click the Advanced button.

8. Click the nView tab, if available, and under nView Modes select Clone to view the computer image on your monitor and your TV

1. Make sure the video and audio cables are

simultaneously.

connected before you turn on the TV and the PC.

2. Turn on the TV. Press the Video/TV button on your remote control to select the Video setting, not the TV setting.

You can view the computer image on just the TV. Under nView Modes, select Standard [nView disabled], click the Device Settings button, choose Select Output Device, and then

3. Turn on the PC.

select the TV option.

4. When the Windows desktop appears, right-click an empty area of the desktop.

3–26 Getting Started

Using the PC

9. Click the OK button, and then click OK again.

10. When the PC image appears on the TV

screen, click Yes to keep the setting. You have 15 seconds to accept this new setting before it reverts to the previous setting.

Disabling the TV Option

To disable the TV option:

1. Right-click an empty area of the screen.

2. Click Properties.

3. Click the Settings tab.

4. Click the Advanced button.

5. Click the nView tab, if available, and under nView Modes select Standard [nView

When you want to disconnect the TV from the PC,

disabled] option.

you may need to disable the TV option to return your PC display to its original resolution.

If you viewed the computer image on just the TV, do the following: with Standard [nView disabled] selected under nView Modes, click the Device Settings button, choose Select Output Device, and then select the Analog Display option.

Getting Started 3–27

Using the PC

6. Click the OK button, and then click OK

Disconnecting the TV

again.

1. Disable the TV option. See “Disabling the TV

7. When the PC image appears on the PC

Option” on page 3–27.

screen, click Yes to keep the setting. You have 15 seconds to accept this new setting before it reverts to the previous setting.

2. Turn off the TV and the PC.

3. Remove the video cable at the TV and the PC.

4. Remove the audio cable at the TV and the PC.

5. Reconnect your PC speaker cable to the Line Out jack (lime green connector) on the back of the PC.

3–28 Getting Started

Using the Mouse

Your PC includes a mouse for directing the cursor on the Windows desktop. Use the mouse on a flat surface.

The mouse has three parts on the top. Click the left mouse button 1 to position the cursor or to select an item (double-click to open an application or file). Use the center wheel button 2 to scroll through a document, or use it to activate the autoscroll feature. Click the right mouse button 3 to display a menu of commands available for the item you clicked.

You can change the function of the left and right buttons for left-handed use. Refer to “Switching Mouse Button Functions” on page 3–31.

Using the PC

Getting Started 3–29

Using the PC

Your PC includes one of the following mouse types:

Mouse Types

Mouse Functions

Scroll mouse Uses left and right function buttons and a scroll wheel.

Optical mouse Available with select models, this mouse provides the same functions as the scroll mouse, but

it uses an optical sensor instead of a mechanical ball to determine the position of the cursor on the screen.

Use the optical mouse on a mousepad or a white sheet of paper underneath. Using it on a glass or see-through surface inhibits the ability of the sensor to track the cursor.

Avoid using the mouse on a reflective surface such as a mirror or shiny metal disk or wood grain surface. This may cause tracking problems.

If your mouse does not function properly, see the troubleshooting section “Optical Mouse” on page 7–23.

Wireless mouse Available with select models, this mouse provides the same functions as the optical mouse,

but it uses a receiver unit to communicate with your PC instead of a connector cable. If your mouse does not function properly, see the troubleshooting section “Wireless Mouse”

on page 7–24.

3–30 Getting Started

Using the PC

Switching Mouse Button Functions

To switch the functions of the right and left mouse buttons:

1. Click the Start button.

2. Click Control Panel.

3. Click Printers and Other Hardware, if

present.

4. Double-click Mouse.

5. Check “Switch primary and secondary

buttons” on the Buttons tab.

6. Click Apply, and then click OK.

Getting Started 3–31

Scrolling with the Mouse

Moving through a document or Web site with the scroll wheel is faster than using the scroll bar. Use the scroll wheel to:

■ Scroll forward or backward through a document or Web site by turning the scroll wheel forward or backward.

■ Autoscroll by pressing down on the scroll wheel until it clicks (an autoscroll icon displays on your desktop). Move the mouse to scroll in the desired direction. The farther you move the cursor from the starting point icon, the faster the scrolling occurs. To stop autoscrolling, press any mouse button.

Autoscrolling does not work with some software.

Using the PC

Panning with the Mouse

1. Press and hold down the wheel button.

2. Slowly move the mouse in the direction you want to pan. The farther you move the pointer from the starting point, the faster the document pans.

3. To stop panning, release the wheel button.

A wireless keyboard functions the same as other keyboard types, except it uses a receiver unit to communicate with your PC instead of a connector cable.

Using the Compaq Keyboards

The keyboard has an arrangement of standard keys and special buttons. The illustration shows an example of the location of the keys and buttons. The number and location of keys or buttons on your keyboard may vary from the illustration.

3–32 Getting Started

Using the PC

Compaq Internet Keyboard Components

1 Function keys Perform special functions, depending on the software application being used.

2 Internet buttons Provide access to your favorite Web sites, services, and applications. (Not available

on all keyboards.)

3 Edit keys Insert, Home, Page Up, Delete, End, and Page Down.

4 Status lights Indicates status of the PC and keyboard settings, labeled:

■ Num Lock or 1

■ Caps Lock or A

■ Scroll Lock or down arrow

The wireless keyboard has two additional status lights for indicating a low battery level for the keyboard and mouse.

5 Numeric keys Works like a calculator keypad.

6 Arrow keys Navigate through games or through a document or Web site. These keys allow you to

move left, right, up, and down, using the keyboard instead of the mouse.

Getting Started 3–33

Using the PC

Compaq Internet Keyboard Components (Continued)

7 Application key* Opens pop-up menus (like the right mouse button) in a Microsoft Office application.

May perform other functions in other software applications.

8 Windows logo

keys*

9 Alphanumeric

Open the Start menu in Microsoft Windows. Used in combination with other keys to perform other functions.

Work like standard typewriter-style keys.

keys

*Keys available in select geographic countries/regions.

3–34 Getting Started

Using the PC

Some keyboards do not have the Internet buttons and use a different layout on the top right.

The + and – keys adjust the speaker volume. The key labeled with the moon icon places the PC into Standby mode. The LEDs are status indicator lights.

Getting Started 3–35

Using the PC

Using the Internet Buttons

The Internet Buttons make accessing your favorite Web sites, services, and applications easier and faster.

Several Internet Buttons are programmed to default to an Internet Web site when pressed. However, until you set up your Internet Service Provider (ISP), the buttons take you to a window that guides you through the ISP setup process.

3–36 Getting Started

Using the PC

Internet Buttons

1 Internet Connects you to a customizable Web page filled with local weather, news,

sports, and financial information.

2 Help Takes you to the Help and Support Center, providing information and support

links your PC and PC-related peripherals.

3 Search Accesses a Web site that helps you locate news and information on the Internet.

4 E-mail Starts your e-mail application.

5 Offers Launches an online community experience with chat, discussion boards, clubs,

and more.

6 Entertainment Connects you to the world of entertainment, featuring music downloads,

streaming video, Webcasts, entertainment news, and reviews.

Getting Started 3–37

Using the PC

Internet Buttons (Continued)

7 My Presario Takes you to the My Presario Club Web site, featuring a variety of discounts,

promotions, and how-to information.

8 Shopping Provides an instant connection to your PC store and a variety of leading

consumer companies.

Internet Button functions and icons may vary by model and by country/region.

3–38 Getting Started

Using the PC

Customizing the Internet Buttons

Internet Buttons can be reprogrammed to open any software application or data file on your hard disk drive, or any Internet address.

1. Click the Start button.

2. Click Control Panel.

3. Click Printers and Other Hardware, if it is present.

4. Double-click Keyboard.

5. On the Buttons tab, double-click the button you want to change.

8. Enter the URL address.

You can use the Favorites button to select a URL from the Favorites list in Internet Explorer.

Clicking the Restore Defaults button on the Button tab restores all of the Internet Buttons to the factory settings.

9. Click OK.

10. On the Buttons tab, click Apply.

11. Repeat steps 5 through 10 for other buttons.

12. Click OK when you are done.

6. Choose the button capability.

7. Enter a Display label.

Getting Started 3–39

Using the PC

Modifying Monitor Display Properties

1. Click the Start button.

2. Click Control Panel.

3. Click Appearance and Themes.

4. Click Change the Screen Resolution.

5. Click and drag the Screen Resolution slide control on the Settings tab.

Moving the slide toward Less increases the size of text on your screen. Moving the slide toward More decreases the size of text.

3–40 Getting Started

6. Click Apply.

7. Click OK.

Some PC models can connect to more than one display device (CRT monitor, flat panel monitor, TV). To switch the display of the PC desktop from one display device to another, press Alt+F5. Each time you press Alt+F5, the desktop switches to the next device. If Alt+F5 does not work, restart the PC.

Using the PC

Turning Off the PC

1. Close any open software programs by clicking the in the upper-right corner of each

window.

2. Click Start on the taskbar.

3. Click Turn Off Computer.

4. Click Turn Off.

5. Turn off the monitor.

For information on alternatives to turning off the PC, see “Saving Energy” on page 3–42.

Getting Started 3–41

Printing

You can print text and graphics from most applications and Internet sites if you have a printer connected to your PC and the necessary software installed for the printer.

For information on connecting a printer to your PC, see the setup documentation for the printer.

1. Click File on the menu bar.

2. Click Print.

Using the PC

3. Select your printing options.

❏ Select the printer.

❏ Choose the page range (for example, all

pages, current page, range of pages).

❏ Determine the number of copies.

❏ Select all, odd, or even pages in a range.

The Print dialog box varies from application to application.

4. Click OK.

3–42 Getting Started

Saving Energy

As an alternative to shutting down the PC, you can conserve energy by putting the PC into standby and then hibernation by setting the power management timers. You can also determine when your monitor and hard disk drive turn off.

The Microsoft Power Management System on your PC provides some pre-set power schemes to assist you with conserving energy. You can use these or set your own, as described in “Setting Automatic Standby or Hibernation Mode” on page 3–45.

Using the PC

Standby Mode

To wake from standby, move the mouse or press a key on the keyboard. If the PC does not work

When the PC is in standby mode, it goes into a low-power state and the monitor is blank. The next time you use the PC, any programs, folders, and documents that were open before you put the PC

properly when you wake it from standby, reset the PC: Press and hold the Power button on the front of the PC for approximately 5 seconds until the system turns off, and then turn the PC back on.

into standby are available again.

Standby mode also allows faxes to come through to the PC, and it enables the PC to automatically retrieve e-mail messages and download

Using the Power button to reset the system is not recommended and should be used only as a last resort.

information from the Internet, if you have programmed the PC to do so.

1. Click Start on the taskbar.

2. Click Turn Off Computer.

3. Click Stand By.

Getting Started 3–43

Using the PC

Hibernation Mode

If Hibernate is not present, you can set

Going into hibernation mode, the PC saves everything in its memory to the hard disk drive, turns off the monitor and the hard disk drive, and then turns itself off. When you turn on the PC again, everything (programs, folders, and

4. To use the PC again, press the Power button on

documents) is restored to the screen.

If the PC does not work properly when you wake it

1. Click Start on the taskbar.

2. Click Turn Off Computer.

3. Press and hold the Shift key on the keyboard, and click Hibernate.

from hibernation, restart the PC:

1. Click Start on the taskbar.

2. Click Turn Off Computer.

3. Click Restart.

3–44 Getting Started

up your PC for hibernation; refer to “Setting Automatic Standby or Hibernation Mode” on page 3–45.

the front of the PC.

Using the PC

Setting Automatic Standby or Hibernation Mode

1. Click Start on the taskbar.

2. Click Control Panel.

3. Click Performance and Maintenance, if it is present.

4. Double-click Power Options.

5. Click the Hibernate tab. The hibernation check box should be checked. Click to check, if necessary, and then click Apply.

6. Click the Power Schemes tab.

7. Select a power scheme from the drop-down list in the Power Schemes box.

Getting Started 3–45

8. Choose the settings:

❏ To turn on auto-standby for the PC, click a

time (such as After 20 mins) in the System standby list.

❏ To set the timer for auto-hibernation, click

the time to elapse before hibernation (such as After 1 hour) in the System hibernates list.

If both standby and hibernation timers are set, the system hibernation timer must be set for a longer time than the system standby timer.

9. Click Apply, and then click OK.

Using the PC

3–46 Getting Started

Using the Internet

The Internet is a global, interlinked network of PCs allowing you to connect your PC with others throughout the world. You can send and receive e-mail, find information on the World Wide Web, and access many other services.

Getting Started 4–1

The Basics

Before you begin surfing the Internet, ensure that your PC modem phone line or broadband cable is connected, as shown in the Quick Setup guide included with your PC.

Next, establish an Internet Service Provider (ISP) account. On certain models, Compaq provides a selection of ISPs for you to choose from; check your Windows desktop.

Using the Internet

What Is the Internet?

The Internet is a shared network of PCs that transmit data and make the electronic exchange of information possible. Documents are stored on servers (specialized PCs) on the Internet.

Many of these documents are Web pages, part of the interlinked World Wide Web. They use Hypertext Transfer Protocol (HTTP) to deliver information in a format readable by your Web browser. Millions of documents, pictures, software files, and entertainment files are available on the World Wide Web.

4–2 Getting Started

What Is a Hyperlink?

Imagine you’re reading a newspaper. On page 1, you may read something like “For more details, see page 3, column 2.”

A hyperlink on a Web page works the same way, except that the jump to related information occurs electronically, with a click of the mouse to launch the hyperlink. You can move instantly from page to page, Web site to Web site. Linking files together is what gives the Web its name, weaving and connecting idea to idea, all over the world.

Using the Internet

Web Browsers

A Web browser like Microsoft Internet Explorer lets you view and explore information on the Web.

Common features of a Web browser include:

■ Home page — your starting point for exploring the Web.

■ Search engine — an application that searches for Web information you request.

■ Bookmarks/Favorites — a list of Internet addresses you often visit.

■ History list — a list of Web sites you have visited recently.

Getting Started 4–3

E-mail

E-mail (electronic mail) allows you to send letters, pictures, postcards, even music and video clips, to anyone instantaneously.

Outlook Express is the e-mail program that comes with your PC. You can use other e-mail programs, like AOL and Yahoo! Mail, if you wish.

Using the Internet

Setting Up Microsoft Outlook Express E-mail

1. Press the E-mail ƒ button on the keyboard.

If the Internet Connection Wizard starts, Outlook Express is not yet configured, and you must go through the configuration process. Contact your Internet Service Provider (ISP) for the proper configuration settings.

Sending an E-mail

1. Press the E-mail ƒ button on the keyboard.

2. Click the Create Mail icon.

3. Type the recipient’s e-mail address in the To box.

4. Type the subject of your message in the Subject box.

5. Type your message in the message window.

6. Click Send.

2. Click the Send and Receive button on the

toolbar.

3. If you are prompted for a password, type it in.

4. Click Remember Password.

5. Click OK.

E-mail addresses contain no spaces and have a period after the server name. Dashes and underscores may be used. Capital letters may be required. Confirm e-mail addresses with recipients prior to sending.

4–4 Getting Started

Using the Internet

Reading E-mail Messages

Your ISP receives e-mail messages for you automatically, even when your PC is shut down. The ISP then stores your messages until you connect to the Internet and then open your e-mail program and read them.

1. Press the E-mail

2. Click Inbox. New messages appear in bold

type.

3. Double-click the message to display the message text.

4. Click the Close button in the upper-right corner of the window to close the e-mail, or press the Delete key on the keyboard to delete the message.

Getting Started 4–5

ƒ button on the keyboard.

Restricting Internet Content

The Internet provides you with access to a wide variety of information, but some information may not be suitable for every viewer.

With Content Advisor, you can:

■ Control Internet access.

■ Set up a password.

■ Set up a list of Web sites that people who use

your PC cannot view.

■ Adjust the type of content people can view with or without your permission.

Using the Internet

1. Click Start on the taskbar, and then click Control Panel.

2. Double-click Network and Internet Connections, and then click Internet Options.

3. Click the Content tab 1.

4. In the Content Advisor area, click Enable 2.

5. On the Ratings tab, click a category in the list, and then click and drag slider bar until the rating level is set to the limit you want to use.

6. Repeat this process for each category you want to limit, and then click Apply, and then click OK.

7. Type a password in the Password box and the Confirm password box, and then click OK.

After the initial setup, if you later want to change the settings, click Settings instead of Enable. The Enable button works as a toggle to turn the Content Advisor on and off.

4–6 Getting Started

Maintaining the PC

Routine Maintenance Guidelines

Keep the following in mind when you are setting up or using your PC:

■ Operate the PC on a level surface.

■ Keep at least 3 inches (8 cm) of space

between the back of the unit and any cabinet or wall.

Getting Started 5–1

■ Keep at least 3 inches (8 cm) of space between the top of the monitor and any cabinet.

■ Never block vents or air intake areas for the PC or monitor.

■ Never operate the PC with the cover or side panel removed.

■ Keep the PC away from excessive heat, cold, moisture, and direct sunlight.

Maintaining the PC

■ Keep liquids away from the PC and keyboard.

■ Turn off the PC before you:

❏ Wipe the exterior with soft, damp cloth

❏ Clean the air vents

It is recommended that you back up files and defragment your hard disk drive at least monthly. If you use your PC a great deal, you may want to perform these tasks more frequently.

Uninstalling Programs

Preventive Maintenance

Preventive maintenance is essential for keeping your PC in good working condition. A few basic tasks include:

■ Creating backup files.

■ Deleting unwanted files.

■ Defragmenting your hard disk drive.

■ Running virus scan software.

5–2 Getting Started

1. Click Start.

2. Click Control Panel.

3. Double-click Add or Remove Program.

4. Click the Change or Remove Programs

icon on the left of the screen, if not already selected.

5. Select the program to uninstall.

6. Click the Change/Remove button, and then

follow the onscreen instructions.

Maintaining the PC

Removing Desktop Icons

To move desktop icons to the Unused Desktop Shortcuts folder:

You can remove most desktop icons from your display by either deleting them or moving them to an unused icons folder. To delete a desktop icon, right-click the icon and select Delete.

CAUTION: You should not delete any unfamiliar desktop icon. If in doubt, do not delete it. Instead, follow the steps to move desktop icons to the Unused Desktop Shortcuts folder.

1. Click Start.

2. Click Control Panel.

3. Click Appearance and Themes.

4. Click Display.

5. On the Desktop tab, click Customize Desktop.

6. Under Desktop cleanup, click Clean Desktop Now.

7. Follow the onscreen directions to remove unused desktop icons.

You can return desktop icons to your desktop by opening the Unused Desktop Shortcuts folder on your desktop and dragging an icon onto the desktop.

Getting Started 5–3

Maintaining the PC

Cleaning Up the Hard Disk Drive

6. On the General tab, click Disk Cleanup.

As you use your PC and store files, the hard disk drive begins to fill up and get cluttered, affecting performance. To prevent this, you can delete files that you are not using.

CAUTION: You should not delete any unfamiliar files. If in doubt, do not delete it.

1. Close all open programs.

2. Click the Start button on the Windows

taskbar.

3. Click My Computer.

4. Right-click the hard disk drive you want to clean up.

5. Click Properties on the pop-up menu.

5–4 Getting Started

7. Click the types of files you want to delete.

8. Click OK.

Maintaining the PC

Emptying the Recycle Bin

After you delete files from the hard disk drive, they are sent to the Recycle Bin. You can retrieve files that are sent to the Recycle Bin as long as you have not emptied it.

Once you empty the Recycle Bin, your files are permanently deleted.

1. Double-click the Recycle Bin icon on your Windows desktop.

2. On the File menu, click Empty Recycle Bin to delete all files.

3. Click Yes to confirm the deletion.

Getting Started 5–5

Scanning the Hard Disk Drive

You can scan the hard disk drive to search for and repair errors.

Your PC may not have the ScanDisk application installed.

1. Close all open programs.

2. Click the Start button on the Windows

taskbar.

3. Click My Computer.

4. Right-click the hard disk drive you want to check.

Maintaining the PC

5. Click Properties.

6. On the Tools tab, click the Check Now

button.

7. Select the disk check options you want to use.

8. Click Start to begin scanning.

1. Close all open programs.

2. Click the Start button on the Windows taskbar.

3. Click My Computer.

4. Right-click the hard disk drive you want to check.

Defragmenting the Drive

You can improve the efficiency of the PC by defragmenting it regularly. Defragmenting moves the files closer together so that the hard disk drive

5. Click Properties.

6. On the Tools tab, click the Defragment Now button.

7. Select the disk you want to defragment.

space is used more effectively.

8. Click Defragment to begin.

Your PC may not have defragmenting software installed or may use another type of defragmenter.

5–6 Getting Started

Maintaining the PC

Virus Protection

A PC virus can destroy information on the hard disk drive. You can get a virus from infected files accessed from:

■ An e-mail message or attachment

■ Files downloaded from the Internet

■ A diskette (floppy disk)

■ A CD or DVD disc

Some viruses affect your PC immediately, while others may activate only if you open a certain file or do not delete the file before a certain date.

Norton AntiVirus is available on your PC with pre-set options that make your PC safe. Your PC is scanned for viruses after you enable the Norton AntiVirus application.

Getting Started 5–7

You should take the following precautions to protect your PC:

■ Do not open unsolicited e-mail from unknown sources.

■ Download files only from sources you feel are safe.

■ Always scan documents for viruses before opening.

■ Make sure you have the latest version of Norton AntiVirus.

Maintaining the PC

5–8 Getting Started

Using Application Recovery

and System Recovery

Before using the Compaq Presario System Recovery or Application Recovery programs, try using the System Restore.

Getting Started 6–1

Your PC does not include recovery CDs. Recovery CDs contain a complete image of the original Presario PC hard disk drive contents. To make your own recovery CDs, see “Using Compaq Recovery CD Creator” on page 6–7.

Using Application Recovery and System Recovery

Using System Restore

WARNING: Try System Restore before

using the Compaq System Recovery program.

If software on your hard disk drive accidentally gets erased or damaged, try the Microsoft System Restore feature in Windows XP to restore the PC system and program settings.

System Restore returns the PC settings to a selected restore point without affecting user programs or document files.

6–2 Getting Started

1. Close all open programs.

2. Click the Start button on the Windows

taskbar.

3. Choose All Programs.

4. Choose Accessories.

5. Choose System Tools.

6. Click System Restore.

7. Follow the onscreen instructions.

Using Application Recovery and System Recovery

Application Recovery

If an individual application or driver accidentally gets erased or damaged, you can reinstall the software (select drivers and programs only) using the Compaq Presario Application Recovery program.

Not all models include the Application Recovery program. Perform steps 1 through

4. If Compaq Application Recovery appears as an option, then your PC includes the program.

Do not use Application Recovery to reinstall software programs that came on CDs or DVDs included in the PC box. Reinstall these programs directly from the CDs or DVDs.

Getting Started 6–3

To start Application Recovery:

1. Close all applications and folders.

2. Click Start on the taskbar.

3. Choose All Programs.

4. Choose Compaq, and then choose Compaq pc tools.

5. Click Compaq Application Recovery. The recovery box appears.

6. Click Application Installation or Driver Installation, and then click Next.

7. Select the driver or application program to install, and then click Install.

Using Application Recovery and System Recovery

8. Follow the onscreen instructions.

9. Repeat steps 6 through 8 to install other drivers or applications.

10. When you have finished recovering applications or drivers, close the Application Recovery program.

11. Click Start on the taskbar.

12. Click Turn Off Computer, and then click

Restart to restart the PC.

CAUTION: Do not skip this last step! You

must restart the PC when you finish recovering applications or drivers.

6–4 Getting Started

System Recovery

When other methods of repairing your system software (such as System Restore or Application Recovery) fail, you may want to use the Compaq Presario System Recovery program as a last resort to reinstall the software.

Using the System Recovery program, you can reinstall the original operating system and application software that was installed on your PC at the factory.

CAUTION: The Compaq Presario System Recovery program deletes any data or programs that you installed or created after purchase. Be sure to back up any data you want to save onto a removable disc. Refer to “Creating a Data CD” on page 3–13.

Using Application Recovery and System Recovery

The System Recovery program uses a special recovery partition on the hard disk drive to store an image of the original software.

The system recovery image takes up part of the total hard disk drive space. The system recovery partition disk space is not available for your use.

To contact Compaq Support, see the Warranty and Support Guide, included in the PC documentation, for the Compaq Customer Care telephone number.

Starting System Recovery If the PC Is Responding

1. Click Start on the taskbar.

2. Click Turn Off Computer, and then click

In the unlikely event that you replace the hard disk drive or somehow damage the data in the special recovery partition on the hard disk drive, you must use recovery CDs to reinstall the operating system and software to the hard disk drive. See “System

Turn O ff.

3. Disconnect all peripheral devices from the PC except the monitor, the keyboard, and the mouse.

4. Press the Power button to turn on the PC.

Recovery Using Recovery CDs” on page 6–8.

5. Click Start on the taskbar.

Make your own recovery CDs before you need them; see “Using Compaq Recovery CD Creator”

6. Choose All Programs.

on page 6–7.

Getting Started 6–5

Using Application Recovery and System Recovery

7. Choose Compaq, and then click Compaq pc tools.

8. Click Compaq System Recovery.

9. Wait until the System Recovery box appears asking Do you really want to start Compaq

System Recovery?

10. Click Yes to continue with the recovery

process.

11. Follow the onscreen instructions. If you created recovery CDs (see “Using Compaq Recovery CD Creator” on page 6–7), then you may be directed to insert recovery CD #1.

12. Complete the PC startup, finish the registration process, and then reconnect all peripheral devices.

6–6 Getting Started

Starting System Recovery If the PC Is Not Responding

1. Press and hold the Power button until the PC turns off.

2. Disconnect all peripheral devices from the PC except the monitor, the keyboard, and the mouse.

3. Press the Power button to turn on the PC.

4. During the startup, when the black screen with the Compaq logo appears, press the F10 key on the keyboard. (You have only a few seconds to press the F10 key before the normal startup process continues.)

5. Follow the onscreen instructions. Insert recovery CD #1, if directed.

Using Application Recovery and System Recovery

6. Complete the PC startup, and finish the registration process. Then reconnect all peripheral devices.

Using Compaq Recovery CD Creator

Before you experience any problem, it is a good idea to make recovery CDs for your PC by using the Compaq Recovery CD Creator.

A recovery CD set is a complete image of the original Compaq Presario home PC hard disk drive contents and is matched to your PC model. The CDs are licensed for use only with your Compaq Presario home PC. The CD set contains the operating system, drivers, and application software that was originally factory-installed on your PC.

Getting Started 6–7

To use this program, your PC must have a CD-RW drive or other drive that can write to CDs. If necessary, purchase a Windows XP–compatible CD-RW drive from a PC or electronic store.

The program tells you the number of CDs needed to make a set for your PC. The process takes some time, including up to 30 minutes per CD to verify that the information is correct.

You can quit the process at any time. The next time you run the program, it begins where it left off.

If you quit the process when it is in the middle of creating a CD (before it has been completely written and verified), when you resume the Recovery CD Creator program it starts at the beginning of recreating the incomplete CD.

Using Application Recovery and System Recovery

To create recovery CDs:

1. Close any open programs.

To close programs, click in the upper-right corner of each window.

2. Click Start on the taskbar.

3. Choose All Programs.

4. Choose Compaq, and then click Compaq pc tools.

5. Click Compaq Recovery CD Creator.

The creator box appears.

6. Follow the onscreen instructions. Label each CD disc as they finish.

7. Store the recovery CDs in a safe place for future use.

6–8 Getting Started

System Recovery Using Recovery CDs

The recovery CDs provide two recovery options:

■ Standard Recovery: This is a

non-destructive recovery for recovering factory-shipped programs, drivers, and the operating system without affecting any data files that you may have created since purchasing your PC. Some data files may be difficult to find after the system recovery, so it is best to back up all hard disk drive files before performing a system recovery.

Using Application Recovery and System Recovery

■ Full System Recovery: This recovery

process completely erases and reformats the hard disk drive. It reinstalls the operating system, programs, and drivers from the recovery CDs. However, you must reinstall any software that was not installed on the PC at the factory. This includes software that came on CDs provided in the PC accessory box and software programs you installed since your purchase.

If your PC has a blank or corrupted hard disk drive, you are only able to choose the full system recovery option.

To run the system recovery program:

1. If the PC works, back up all data files that you want to save onto removable media, such as CD-RW or diskette. Remove the backup CD or diskette from the PC.

2. Turn off the PC:

❏ If the PC works, click Start on the taskbar,

click Turn Off Computer, and then click Turn Off.

❏ Press and hold the Power button

approximately 5 seconds until the PC turns off.

Getting Started 6–9

Using Application Recovery and System Recovery

3. Disconnect all peripheral devices from the PC except the monitor, the keyboard, and the mouse.

4. Press the Power button to turn on the PC.

5. When the black screen with the Compaq logo appears, press the F1 key on the keyboard until Entering Setup appears. (You have only a few seconds to press the F1 key before the normal setup process continues.) Wait until the BIOS setup program opens.

6. Press the right arrow key to select Boot.

7. Press the down arrow key to select Boot Device Priority, and then press Enter on the keyboard.

8. Change the first boot device to CD-ROM by using one of these methods:

❏ Press the down arrow key to select the

CD-ROM item. Press the + (plus) key to move the CD-ROM item up until it is the first item in the list.

❏ Press the down arrow key to highlight the

First Boot Device selection. Press the + (plus) key until CD-ROM is the selection.

9. Press the Eject button on the top CD-ROM drive, and wait for the tray to open. Insert Recovery CD #1, and close the tray.

10. Press the F10 key to save the changes, and exit BIOS.

11. With Yes selected, press Enter.

6–10 Getting Started

Using Application Recovery and System Recovery

12. The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions.

❏ For standard recovery, press R, and then

press R again. Click Next to proceed with the non-destructive system recovery. Click Yes to start the recovery. Insert the remaining CDs when directed.

❏ For full system recovery, press R, and then

press F. Click Yes to perform a full system recovery. Insert the remaining CDs when directed.

❏ If your PC hard disk drive is blank or

corrupted, press R to perform a full system

13. When the recovery program finishes, click

Restart to restart the PC.

14. Before the PC restarts, the CD tray ejects. Remove the CD.

15. Return the BIOS to the original setting. During the startup when the black screen with the Compaq logo appears, press the F1 key on the keyboard until Entering SETUP appears. (You have only a few seconds to press the F1 key before the normal setup process continues.) Wait until the BIOS setup program opens.

16. Press the right arrow key to select Boot.

17. Press the down arrow key to select Boot Device Priority, and then press Enter on the keyboard.

recovery. Insert the remaining CDs when directed.

Getting Started 6–11

Using Application Recovery and System Recovery

18. Return the first boot device to the original setting using one of these methods:

❏ Press the down arrow or up arrow key to

select the CD-ROM item. Press the – (minus) key to move the CD-ROM item down until it is the third item in the list.

21. Complete the registration process, and then reconnect all peripheral devices.

22. Reinstall any software you installed after you purchased the PC.

23. Copy data files you saved on the backup CD or diskette (floppy disk) to your hard disk drive.

❏ Press the down arrow key to highlight the

First Boot Device selection. Press the + (plus) key until Floppy is the selection.

19. Press the F10 key to save the changes, and exit BIOS.

20. With Yes selected, press Enter.

After the PC restarts, a series of startup screens appear. To proceed with the initial Microsoft Windows setup, you must answer a few onscreen questions.

6–12 Getting Started

Finding Help & Support

If you have a PC problem or question, check the following resources for answers:

■ Review this chapter.

■ Press the Internet Help G button on your

keyboard to access the built-in Help and Support Center.

■ Contact a Compaq Support Specialist at the telephone number listed in the Warranty and

Support Guide.

Getting Started 7–1

Finding Help & Support

Integrated Help Tool

Pressing the Help G button on your keyboard accesses the Help and Support Center, which provides:

■ Answers to questions about your hardware or software.

■ Help installing new peripherals or software applications.

■ Resolutions to hardware or software problems.

■ Access to the latest drivers, updates, and

downloads.

7–2 Getting Started

Preparing to Ship the PC

If you have to ship the PC to Compaq for service:

■ Back up the hard disk drive.

■ Make sure the backup media are not exposed

to electrical or magnetic impulses.

■ Remove any diskette, CD, or DVD from the drive, and store it separately.

■ Insert a blank diskette (floppy) into the disk drive.

■ Turn off the PC and external devices.

■ Disconnect all power cords from the electrical

outlet and then from the PC and external devices.

■ Pack the PC and external devices in their original packing boxes or in sufficient packing material to protect them.

Finding Help & Support

Solving Minor Problems

For each situation in this troubleshooting section, the Symptom indicates the sign or warning message for the type of problem. The Problem identifies one or more reasons why the symptom may have occurred. The Solution describes what you should do to try to solve the problem.

Getting Started 7–3

Some of the symptoms listed for certain troubleshooting problems will not apply to your PC. For problems relating specifically to the monitor or printer, refer to the equipment documentation.

Finding Help & Support

Audio

Symptom Problem Solution

No sound. Volume is muted. 1. Click Start, and then click Control Panel.

2. Click Sounds, Speech, and Audio Devices, if present, and then double-click Sounds and Audio Devices.

3. Click the Mute check box to remove the check mark from the box.

Speakers are turned off. If your speakers have a power button, check whether

they are turned on (select models only).

Speaker cables are not properly connected.

PC is in

Turn off your PC using the normal “Turning Off the PC” procedure, and reconnect the speakers.

Press the Power button to resume from standby mode.

standby mode.

Using a passive speaker

Your PC only supports powered speakers.

system.

7–4 Getting Started

CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive

Symptom Problem Solution

Finding Help & Support

CD-ROM, CD-RW,

CD is upside down. Reinsert the CD with the label facing up. DVD-ROM, or DVD+RW/+R drive cannot read a disc or takes too long to start.

DVD-ROM drive takes longer

to start because it has to

determine media type being

Wait at least 30 seconds to let the DVD-ROM drive determine the type of media. If it still does not start, read the other solutions listed in this topic.

played.

CD or DVD disc is dirty. Clean the CD or DVD with a CD cleaning kit, available

from most PC stores.

Getting Started 7–5

Finding Help & Support

CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive (Continued)

Symptom Problem Solution

CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R drive cannot read a disc or takes too long to start.

(Continued)

Windows does not detect

CD-ROM or DVD-ROM

driver.

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, if present, and then double-click System.

3. Click the Hardware tab, and then click the Device Manager button.

4. Click the plus sign + next to the DVD/CD-ROM drives, and select the drive you are having a problem with.

5. Click the Action menu item, and select Uninstall.

6. Restart your PC.

Recording audio CDs is difficult or impossible.

Wrong disc type or poor quality disc.

Verify that you are using the correct disc type (media) for the drive.

Try a different brand of disc.

7–6 Getting Started

Diskette (Floppy) Drive

Symptom Problem Solution

Finding Help & Support

Unable to read the diskette (floppy disk).

A non-formatted diskette has been inserted.

To format the diskette:

1. Click Start, and then click My Computer.

2. Right-click the 3½ Floppy (A:) icon.

3. Select Format from the pop-up menu.

4. Select the desired options, and click Start to begin formatting the diskette.

Diskette is damaged. Use new diskette.

Invalid system disk message is displayed.

A diskette has been left in the drive.

Diskette error has

When drive activity stops, remove the diskette and press the spacebar. The PC should start up.

Restart your PC by pressing the Power button.

occurred.

Getting Started 7–7

Finding Help & Support

Diskette (Floppy) Drive (Continued)

Symptom Problem Solution

Diskette drive light stays on.

Diskette has been improperly inserted.

Remove the diskette, and reinsert it: Insert the edge with the sliding cover into the drive, face up, and push the diskette in until it stops.

Diskette drive is damaged.

Press the Help G button on the keyboard to access the Compaq Help & Support Center, or refer to the

Warranty and Support Guide for details.

7–8 Getting Started

Diskette (Floppy) Drive (Continued)

Symptom Problem Solution

Finding Help & Support

Diskette drive cannot save information to the

Diskette is full or the file is too big.

Use another diskette or compress the file to reduce the size.

diskette.

Diskette is write-protected. Slide the write-protection tab to the unlocked position

on the diskette.

File Save command was not properly executed.

When saving information to the diskette drive, verify that you are using the correct drive letter.

Diskette is damaged. Replace the diskette.

Diskette is not formatted. To format the diskette:

1. Click Start, and then click My Computer.

2. Right-click the 3½ Floppy (A:) icon.

3. Select Format from the pop-up menu.

4. Select the desired options, and click Start.

Getting Started 7–9

Finding Help & Support

Diskette (Floppy) Drive (Continued)

Symptom Problem Solution

Diskette drive cannot read a diskette.

Diskette is not formatted. To format the diskette:

1. Click Start, and then click My Computer.

2. Right-click the 3½ Floppy (A:) icon.

3. Select Format from the pop-up menu.

4. Select the desired options, and click Start to begin formatting the diskette.

Diskette drive has failed. Press the Help G button on the keyboard to access the

Compaq Help & Support Center, or refer to the Warranty and Support Guide for details.

Drive not found. Internal cable is loose. Press the Help G button on the keyboard to access the

Compaq Help & Support Center, or refer to the

Warranty and Support Guide for details.

7–10 Getting Started

Finding Help & Support

Display (Monitor)

Symptom Problem Solution

If you encounter display problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in this table.

Screen is blank, and monitor power light is not lit.

Monitor power cable is not connected to the monitor or to the wall outlet.

Reconnect the power plug on the back of the monitor and on the wall outlet.

Monitor is not turned on. Press the Power button on the front of

the monitor.

Getting Started 7–11

Finding Help & Support

Display (Monitor) (Continued)

Symptom Problem Solution

Screen is blank. Monitor connector cable is

not properly connected to the back of the PC.

Inspect the monitor video connector for bent pins. If no pins are bent, reconnect the monitor connector cable on the back of the PC.

Screen saver is enabled. Press any key or move the mouse to

make the screen display visible again.

PC is in standby mode. Press the Power button to resume from

standby mode.

7–12 Getting Started

Hard Disk Drive

Symptom Problem Solution

Finding Help & Support

PC seems to be locked up.

Program in use has stopped responding to commands.

Use the Windows Task Manager to close any programs not responding:

1. Press the Crtl, Alt, and Del keys at the same time.

2. Select the program that is not responding, and click End Task.

Attempt the normal Windows “Turn Off PC” procedure. If this fails, press the Power button for 4 or more seconds to turn off the power. To restart your PC, press the Power button again.

Hard disk drive error message is displayed.

Getting Started 7–13

Part of hard disk drive has failed or is about to fail.

Press the Help G button on the keyboard to access the Help and Support Center, or refer to the Warranty and

Support Guide for details.

Finding Help & Support

Hardware Installation

Symptom Problem Solution

A new device is not recognized as part of the system.

Device driver is not installed.

Install the device driver from the CD or diskette provided with the device, or download and install the driver from the device manufacturer’s Web site.

You may need an updated driver for Windows XP. Contact the device vendor directly for an update.

Device is not seated or connected properly.

Ensure that the device is properly and securely connected and that the pins in the connector are not bent down.

Cable(s) of new external device are loose, or power cables are unplugged.

7–14 Getting Started

Ensure that all cables are properly and securely connected and that the pins in the cable or connector are not bent down.

HP Compaq Presario S4000NX, Compaq Presario S4010CL, Compaq Presario S4010CL-B, Compaq Presario S4010OM, Compaq Presario S4010OM-B Getting Started Guide

Specifications and Main Features

Frequently Asked Questions

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