HP COMPAQ PRESARIO 6200 User Manual

Compaq Presario Desktop Products

Warranty and Support Guide

 1 Year Parts Replacement on Hardware with

Available Shipment of Replacement Parts — Compaq’s award-winning Easy Access Design makes it easy!

 1 Year Free Labor on Hardware  1 Year Free Hardware Technical Support  30 Days Free Software Technical Support

IMPORTANT NOTE

If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We have specialists available to help you with your technical support questions as they arise via the Web or phone (see Contact Numbers chart within this document). As our valued customer, we want to make sure that your support needs are met and any issues resolved as quickly as possible.

The information in this document is subject to change without notice.

Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Computer Corporation in the U.S. and/or other countries/regions.

Microsoft, Windows, Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries/regions.

Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation.

All other product names mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an

additional warranty.

WARNING: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment, loss of information, bodily harm, or loss of life.

CONTACT NUMBERS

AUSTRALIA / NEW ZEALAND

Technical Support www.compaq.com.au/support/

Australia: 1 300 888 423 New Zealand: 0 800 113 694

Hours of Operation (local time): Mon.–Fri. 10–9, Sat.–Sun. 10–4 Hours are subject to change without notice.

After Warranty Software

and Hardware Technical

Australia: 1 300 888 423 New Zealand: 0 800 113 694

Support

Before contacting Compaq Technical Support, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.

Product Name: Model Name: Serial Number: Date of Purchase:

COMPAQ PRESARIO DESKTOP PRODUCTS

Warranty and License Information

To Our Valued Customer

Congratulations on your decision to purchase a Compaq Presario PC! During development, the Compaq Presario must pass extensive quality tests to meet the rigorous standards that have made Compaq famous for quality and reliability.

All Compaq Presarios go through a comprehensive quality test to ensure the PC is working correctly before it leaves our factory. In addition, we have placed a security seal on your PC to indicate that it has not been tampered with since it left our factory.

We know that expanding and upgrading are key benefits for all customers. We are proud to make this a key differentiator for our Compaq Presario and understand that you may wish to upgrade your PC to meet your specific needs.

Any hardware upgrades that you intend to do should only be done after you have completely set up your new Compaq Presario. Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the Compaq Customer Support Center listed earlier in this Warranty and Support Guide, and a Compaq Customer Representative will assist you. This must be done first before attempting to upgrade your system.

By breaking the security seal on the back of the Compaq Presario, you are confirming that the Compaq Presario was working properly before you attempted to upgrade your system. Once the security seal has been broken, your Compaq Presario is then, to the extent allowed by local law, covered under the terms and conditions listed in the following pages.

Thank you for choosing the Compaq Presario. We hope you enjoy discovering the exciting things you can do with it!

Compaq Customer Support

Easy to reach. Easy to use. Award-winning Compaq Customer Support is our promise to help you get the most from your Compaq Presario. Whether with tools located on your PC, from information on the Web, by phone, or through your local retailer, you’ll find what you need.

Problems? Compaq Will Help

Your new Compaq Presario computer is built to work right now — and for many years to come. But it is a complex, powerful machine, and sometimes things go wrong. If that happens to your computer, Compaq is ready to help.

Getting Started

Follow the Quick Setup poster and the Getting Started guide for help with setting up and using your PC.

See What You Can Do

There’s lots of helpful information included with your Compaq Presario. First look at Help on your Windows give you suggestions on how to fix the problem.

Within the Help and Support Center, you can get the latest news from Compaq about your PC. Be sure to also check the updates from Compaq that are sent to your desktop from time to time.

Next, try a little surfing! The Compaq Web site has updated software, tips and tricks, answers for common problems, and other information. Go to http://www.compaq.com.au/support/ and search for your Compaq Presario model.

desktop (to access it, click Start on the taskbar). It contains more detailed help and will

Call Compaq Customer Support Center

Finally, if these steps don’t help, you can reach a real, knowledgeable person by calling the Compaq Customer Support Center in your area. Phone assistance to get you up and running is free for 30 days from the time you purchased your computer. After 30 days, there may be a charge, but the helpful support is still available.

And, if Necessary: Get Repair

If your computer needs to be repaired or to have parts replaced, you have two choices.

1 You can easily replace many of your Compaq Presario parts that are considered consumer

replaceable. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days. This service is free for one year from the date you purchased your computer.

2 If a repair is necessary, the Compaq Customer Support Center will make arrangements to fix

your computer. This service is free for one year from the date you purchased your computer.

There are a few limitations and exclusions to this warranty (as well as some important details), which are described in the following section.

The Legal Language

Compaq Limited Warranty Statement

COMPAQ PRODUCT DURATION OF LIMITED WARRANTY

Hardware — Parts and Labor: 1 Year

Phone assistance to get you up-and-running: 30 days

Compaq warrants to you, the end-user customer, that Compaq hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If Compaq receives notice of such defects during the warranty period, Compaq will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.

Compaq warrants to you that Compaq software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If Compaq receives notice of such defects during the warranty period, Compaq will replace software which does not execute its programming instructions due to such defects.

Compaq does not warrant that the operation of Compaq products will be uninterrupted or error free. If Compaq is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price on a prorated basis upon prompt return of the product.

Compaq products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

+ 14 hidden pages