HP Compaq Evo N800C, Compaq Evo N800V, Compaq Evo N800W, Presario 2800 Service Manual

Maintenance and Service Guide

Compaq Evo Notebook N800c Series Compaq Evo Notebook N800v Series Compaq Evo Notebook N800w Series Compaq Presario 2800 Mobile PC

Document Part Number: 268135-002

October 2002

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures.

Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of the Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Maintenance and Service Guide Second Edition October 2002 First Edition April 2002 Document Part Number: 268135-002

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 Computer External Components . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1

Selecting Computer Setup or Compaq Diagnostics . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer System Major Components. . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics/Hardware Kit Components . 3–14

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

Maintenance and Service Guide iii

Contents

4 Removal and Replacement Preliminaries

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4

5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . . 5–9

5.6 Mini PCI Communications Board . . . . . . . . . . . . . . 5–12

5.7 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.8 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.10 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.12 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–31

5.13 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5–33

5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.15 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38

5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40

5.17 Disk Cell RTC Battery. . . . . . . . . . . . . . . . . . . . . . 5–42

5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44

5.19 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49

iv Maintenance and Service Guide

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3

C Screw Listing

Index

Contents

Maintenance and Service Guide v

Product Description

The Compaq Presario 2800 Series Mobile PC and Evo Notebook N800 Series offer advanced modularity, Intel Mobile Pentium 4 processors with SpeedStep technology with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

Figure 1-1. Compaq Presario 2800 and Evo Notebook N800

Maintenance and Service Guide 1–1

Product Description

1.1 Features

■ 2.2-, 2.0-, 1.9-, 1.8-, 1.7-, 1.6-, 1.5-, or 1.4-GHz Intel Mobile

Pentium 4 processor with SpeedStep technology, with 256-KB integrated L2 cache, varying by computer model

■ ATI Mobile Radeon 9000 or ATI P7 graphics controller with

32 to 64 MB of shared SDRAM and 4X AGP graphics card, varying by computer model

■ 128-MB high-performance Synchronous DRAM (SDRAM),

expandable to 1.0 GB

■ Microsoft Windows 2000, Windows XP Home, or

Windows XP Professional, varying by computer model

■ 15.0-inch UXGA (1600 × 1200), SXGA+ (1400 × 1050), or

XGA (1024 × 768), or 14.1-inch XGA (1024 × 768), TFT display with over 16.7 million colors, varying by computer model

■ Full-size Windows 98 keyboard with:

❏ TouchPad pointing device (Presario 2800 and

Evo Notebook N800c models)

❏ TouchPad and point stick (Evo Notebook N800c

models only)

■ Network interface card (NIC) integrated on the system board,

with a mini PCI V.92 modem

■ Integrated wireless support of 802.11b and Bluetooth devices

through MultiPort

■ Support for one Type I or II PC Card slot with support for

both 32-bit CardBus and 16-bit PC Cards

■ External 65 W AC adapter with power cord

■ 8-cell lithium ion (Li ion) battery pack

1–2 Maintenance and Service Guide

Product Description

■ 60-, 40-, 30-, or 20-GB high-capacity hard drive, varying by

computer model

■ Support for the following drives through the MultiBay:

❏ 1.44-MB diskette drive

❏ 24X Max CD-ROM drive

❏ 8X Max CD-RW drive

❏ 8X Max DVD-ROM drive

❏ 8X Max DVD-CDRW combination drive

❏ 40- or 30-GB hard drive

❏ LS-120 drive

❏ 8-cell battery pack

■ Connectors for:

❏ RJ-45 network

❏ RJ-11 modem

❏ Universal Serial Bus

❏ Parallel devices

❏ External monitor

❏ AC power

❏ Stereo line out/headphone

❏ Mono microphone

❏ S-video

❏ Port replicator

❏ Infrared

■ JBL Pro stereo speakers with bass reflex

■ Dolby Digital certified sound

Maintenance and Service Guide 1–3

Product Description

1.2 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information).

2. Remove the RTC battery (refer to Section 5.17, “Disk Cell RTC Battery”).

3. Wait approximately five minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1.3 Power Management

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

■ Suspend

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting level of performance

■ Smart battery that provides an accurate battery power gauge

■ Battery calibration

■ Lid switch Suspend/resume

■ Power/Suspend button

■ Advanced Configuration and Power Management (ACP)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.4 Computer External Components

The external components on the front and right side of the computer are shown in Figure 1-2 and described in Table 1-6.

Figure 1-2. Front and Right Side Components

Table 1-6

Front and Right Side Components

Item Component Function

1 Stereo speakers (2) Produce stereo sound.

2 Power/Suspend light On: Power is turned on.

Off: Power is turned off. Blinking: Computer is in Suspend mode.

1–6 Maintenance and Service Guide

Product Description

Table 1-6

Front and Right Side Components

Item Component Function

3 Display release latch Opens the computer.

4 Battery light On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition.

5 Battery bay Accepts an 8-cell lithium ion (Li ion)

battery pack.

6 Hard drive bay Supports the removable primary hard drive.

The hard drive is secured to the computer by one screw.

7 Vent Allows airflow to cool internal components.

CAUTION: To prevent damage, the computer shuts down if an

overheating condition occurs. Do not block the cooling vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area.

(Continued)

8 Security cable slot Attaches an optional security cable to the

computer.

Maintenance and Service Guide 1–7

Product Description

The computer rear panel and left side components are shown in Figure 1-3 and described in Table 1-7.

Figure 1-3. Rear Panel and Left Side Components

Table 1-7

Rear Panel and Left Side Components

Item Component Function

1 Vent Allows airflow to cool internal components.

CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area.

2 Infrared port Provides wireless communication between

the computer and another infraredequipped device using an infrared beam.

3 Parallel connector Connects a parallel device.

1–8 Maintenance and Service Guide

Table 1-7

Rear Panel and Left Side Components

Item Component Function

Product Description

(Continued)

4 External monitor

connector

5 S-Video connector Connects a television, VCR, camcorder, or

6 USB connectors (2) Connect USB devices.

7 RJ-11 modem jack Connects the modem cable to an internal

8 RJ-45 network jack Connects the network cable. A network

9 DC power jack Connects any one of the following:

10 Mono microphone jack Connects a mono microphone, disabling the

11 Stereo speaker/

headphone jack

12 PC Card slot Supports a 32-bit (CardBus) or 16-bit PC

Connects an external monitor or overhead projector.

overhead projector.

modem. A modem cable is included with internal modem models.

cable is not included with the computer.

■ AC adapter

■ Optional automobile power

adapter/charger

■ Optional aircraft power adapter

built-in microphone.

Connects stereo speakers, headphones, headset, or television audio.

Card.

13 PC Card eject button Ejects a PC Card from the PC Card slot.

14 MultiBay Accepts MultiBay devices, such as a

diskette drive, optical drive, hard drive, or optional battery pack.

Maintenance and Service Guide 1–9

Product Description

The computer keyboard components are shown in Figure 1-4 and described in Table 1-8.

Figure 1-4. Keyboard Components

Table 1-8

Keyboard Components

Item Component Function

1–10 Maintenance and Service Guide

F1 through F12

function keys

Num lock key On: Num lock is on and the embedded

Perform preset functions.

numeric keypad is enabled.

Table 1-8

Keyboard Components

Item Component Function

Product Description

(Continued)

3 Embedded numeric

keypad

4 Cursor control keys Move the cursor around the screen.

5 Windows application

key

6 Windows logo keys Displays the Windows Start menu.

Fn key Used with hotkeys to perform preset hotkey

Converts keys to numeric keypad.

Displays a menu when using a Microsoft application. The menu is the same one that is displayed by pressing the right mouse button.

functions.

Maintenance and Service Guide 1–11

Product Description

The computer top components are shown in Figure 1-5 and described in Table 1-9.

Figure 1-5. Top Components

Table 1-9

Top Components

Item Component Function

1 Display lid switch Turns off the computer display if the

computer is closed while on.

2 Power light On: Power is turned on.

Blinking: Computer is in Suspend mode. The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition.

3 Num lock light On: Num lock is on and the embedded

numeric keypad is enabled.

4 Easy Access

Buttons (3)

1–12 Maintenance and Service Guide

Provide quick access to the Internet. Refer to the

Hardware Guide

computer for information about these buttons.

that ships with the

Product Description

Table 1-9

Top Components

Item Component Function

5 Power button Turns on the computer. Use the operating

system Shut Down command to turn off the computer.

6 Digital audio button Launches Windows Media Player to play

MP3 music.

7 Volume control buttons Adjust the volume of the stereo speakers.

8 Caps lock light On: Caps lock is on.

9 Drive indicator light Turns on when the hard drive, CD-, or

DVD-ROM drive is accessed.

10 Microphone Allows for audio input.

11 TouchPad Moves the mouse cursor, selects, and

activates.

12 TouchPad buttons Function like the left and right mouse

buttons on an external mouse.

13 EasyScroll Scrolls the screen left, right, up, and down.

(Continued)

14 Battery power light On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition.

15 Power/Suspend light On: Power is turned on.

Off: Power is turned off. Blinking: Computer is in Suspend mode.

Maintenance and Service Guide 1–13

Product Description

The external components on the bottom of the computer are shown in Figure 1-6 and described in Table 1-10.

Figure 1-6. Bottom Components

Table 1-10

Bottom Components

Item Component Function

1 Vent Allows airflow to cool internal

components.

2 Connector cover Protects the parallel, external

monitor, external keyboard/mouse, and USB connectors.

3 Docking connector Connects the computer to an

optional port replicator.

1–14 Maintenance and Service Guide

Table 1-10

Bottom Components

Item Component Function

(Continued)

Product Description

4 Mini PCI communications

compartment

5 MultiBay Accepts a diskette drive, optical

6 MultiBay release switch Releases the MultiBay device from

7 Serial number Identifies the computer; needed

8 Memory expansion

compartment

9 Battery pack release switch Releases the battery pack from

10 Battery bay Accepts an 8-cell lithium ion

11 Hard drive bay Supports the primary hard drive.

12 Hard drive retention screw Secures the hard drive to the

Contains the mini PCI modem card.

drive, hard drive, or battery pack.

the connector.

when you call Compaq customer support.

Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards.

the battery compartment.

(Li ion) battery pack.

The hard drive is secured to the computer by one screw.

computer.

Maintenance and Service Guide 1–15

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections:

■ Memory expansion board

■ Hard drive

■ Display

■ Keyboard/TouchPad or pointing stick

■ Audio

■ Intel Mobile Pentium 4 processors with SpeedStep

technology

■ Fan

■ PC Card

■ Modem or modem/NIC

The computer uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

CAUTION: To properly ventilate the computer, allow at least a

3-inch (7.6 cm) clearance on the left and right sides of the computer.

1–16 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by Compaq should

repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics Utilities

Selecting Computer Setup or Compaq Diagnostics

The computer features two Compaq system management utilities:

■ Computer Setup—A system information and customization

utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.

Maintenance and Service Guide 2–1

Troubleshooting

■ Compaq Diagnostics—A system information and diagnostic

utility that is used within your Windows operating system. Use this utility whenever possible to:

❏ Display system information.

❏ Test system components.

❏ Troubleshoot a device configuration problem in

Windows 2000, Windows XP Professional, or Windows XP Home.

It is not necessary to configure a device connected to a USB

✎

connector on the computer or an optional docking base.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the computer. Press F10 = ROM Based Setup message is displayed in the lower-left corner of the screen.

❏ To change the language, press F2.

❏

To view navigation information, press F1.

❏

To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu.

3. To close Computer Setup and restart the computer:

❏ Select File > Save Changes and Exit and press enter.

❏ Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press F10.

2–2 Maintenance and Service Guide

F10 while the

Troubleshooting

Selecting from the File Menu

Table 2-1

File Menu

Select To Do This

System Information ■ View identification information about the

computer, a docking base, and any battery packs in the system.

■ View specification information about the

processor, memory and cache size, and system ROM.

Save to Floppy Save system configuration settings to a diskette.

Restore from Floppy Restore system configuration settings from a

diskette.

Restore Defaults Replace configuration settings in Computer

Setup with factory default settings. (Identification information is retained.)

Ignore Changes and Exit Cancel changes entered during the current

session, then exit and restart the computer.

Save Changes and Exit Save changes entered during the current

session, then exit and restart the computer.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2-2

Security Menu

Select To Do This

Setup Password Enter, change, or delete a setup password.

(The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.)

Power-on Password Enter, change, or delete a power-on password.

DriveLock Passwords Enable/disable DriveLock; change a DriveLock

User or Master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the computer.

Password Options Password options can be

selected only when a power-on password has been set.

Device Security Enable/Disable:

System IDs Enter identification numbers for the computer,

*Not applicable to SuperDisk LS-120 drives.

2–4 Maintenance and Service Guide

Enable/Disable:

■ QuickLock

■ QuickLock on Suspend

■ QuickBlank

To enable QuickLock on Suspend or

✎

QuickBlank, you must first enable QuickLock.

■ Ports or diskette drives*

■ Diskette write*

■ CD-ROM or diskette startup

Settings for a DVD-ROM can be

✎

entered in the CD-ROM field.

a docking base, and all battery packs in the system.

Troubleshooting

Selecting from the Advanced Menu

Table 2-3

Advanced Menu

Select To Do This

Language (or press F2) Change the Computer Setup language.

Boot Options Enable/Disable:

■ QuickBoot, which starts the computer more

quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

■ MultiBoot, which sets a startup sequence

that can include most bootable devices and media in the system.

Device Options

■ Enable/disable the embedded numeric

keypad at startup.

■ Enable/disable multiple standard pointing

devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■ Enable/disable USB legacy support for a

USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

■ Set an optional external monitor or overhead

projector connected to a video card in a docking base as the primary device. (When the computer display is set as secondary, the computer must be shut down before undocking from a docking base.)

Maintenance and Service Guide 2–5

Troubleshooting

Table 2-3

Advanced Menu

Select To Do This

(Continued)

Device Options

(continued)

■ Change the parallel port mode from EPP

(Enhanced Parallel Port [default]) to standard, bidirectional, EPP or ECP (Enhanced Capabilities Port).

■ Set video-out mode to NTSC (default), PAL,

NTSC-J, or PAL-M.*

■ Enable/disable all settings in the SpeedStep

window. (When Disable is selected, the computer runs in Battery Optimized mode.)

■ Specify how the computer recognizes

multiple identical docking bases that are identically equipped. (Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.)

■ Enable/disable the reporting of the

processor serial number by the processor to the software.

HDD Self Test Options Run a quick comprehensive self test on hard

drives in the system that support the test features.

*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.

2–6 Maintenance and Service Guide

2.2 Using Compaq Diagnostics

When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens.

You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar.

Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the results may be inconclusive.

Obtaining, Saving, or Printing Configuration Information

1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics.

2. Select Categories, then select a category from the drop-down list.

❏ To save the information, select File > Save As.

Troubleshooting

❏ To print the information, select File > Print.

3. To close Compaq Diagnostics, select File > Exit.

Maintenance and Service Guide 2–7

Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information

1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics.

2. Select the Test tab.

3. In the scroll box, select the category or device you want to test.

4. Select a test type:

❏ Quick Test—Runs a quick, general test on each device in

a selected category.

❏ Complete Test—Performs maximum testing on each

device in a selected category.

❏ Custom Test—Performs maximum testing on a selected

device.

◆ To run all tests for your selected device, select the

Check All button.

◆ To run only the tests you select, select the Uncheck

All button, then select the checkbox for each test you

want to run.

2–8 Maintenance and Service Guide

Troubleshooting

5. Select a test mode:

❏ Interactive Mode—Provides maximum control over the

testing process. You determine whether the test was passed or failed and may be prompted to insert or remove devices.

❏ Unattended Mode—Does not display prompts. If errors

are found, they are displayed when testing is complete.

6. Select the Begin Testing button.

7. Select a tab to view a test report:

❏ Status tab—Summarizes the tests run, passed, and failed

during the current testing session.

❏ Log tab—Lists tests run on the system, the number of

times each test has run, the number of errors found on each test, and the total run time of each test.

❏ Error tab—Lists all errors found in the computer with

their error codes.

8. Select a tab to save the report:

❏ Log tab—Select the Log tab Save button.

❏ Error tab—Select the Error tab Save button.

9. Select a tab to print the report:

❏ Log tab—Select File > Save As, then print the file from

your folder.

Maintenance and Service Guide 2–9

+ 151 hidden pages