HP Compaq Evo n1015v Service and Maintain

Maintenance and Service Guide

Compaq Evo Notebook N1005 Series Compaq Presario 900 Series Mobile PC

Document Part Number: 272638-002

November 2002

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures.

Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Maintenance and Service Guide Second Edition November 2002 First Edition July 2002 Document Part Number: 272638-002

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–17

1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1–18

1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–19

1.5 Computer External Components . . . . . . . . . . . . . . . 1–20

1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–30

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1

Selecting Computer Setup or Compaq Diagnostics . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer System Major Components. . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics/Hardware Kit . . . . . . . . . . . 3–16

3.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 3–18

3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–19

3.6 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

4 Removal and Replacement Preliminaries

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4

5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–12

5.6 Mini PCI Communications Board . . . . . . . . . . . . . . 5–14

5.7 Disk Cell RTC Battery. . . . . . . . . . . . . . . . . . . . . . . 5–17

5.8 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

iv Maintenance and Service Guide

5.9 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.11 Heat Spreader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.12 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29

5.13 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–31

5.14 Palm Rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36

5.15 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39

5.16 TouchPad Components . . . . . . . . . . . . . . . . . . . . . 5–41

5.17 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5–43

5.18 Charger Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44

5.19 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

5.20 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–48

5.21 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–52

5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54

5.23 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–58

6 Specifications

A Connector Pin Assignments

Contents

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

Maintenance and Service Guide v

Product Description

The Compaq Evo Notebook N1015 Series, Evo Notebook N1005 Series, and Presario 900 Series Mobile PCs offer advanced modularity, AMD Athlon and Duron processors, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

Figure 1-1. Compaq Evo Notebook N1015 Series, Evo Notebook N1005 Series, and Presario 900 Series Mobile PCs

Maintenance and Service Guide 1–1

Product Description

1.1 Models

Computer models are shown in Tables 1-1 through 1-4.

Table 1-1

Compaq Evo Notebook N1015, Notebook N1005, and Presario 900

Model Naming Conventions

Key

P900 P 220 P5 40 V C 51 O XXXXXX-XXX

123456789 10

Key Description Options

1 Brand/Series

designator

2 Processor type A = AMD Athlon XP+ D = AMD Duron

3 Processor speed 167 = 1.67 GHz

4Display type/

size/resolution

5 Hard drive size 40 = 40 GB

6 Optical drive

designator

7 Integrated

communication

8 RAM 51 = 512 MB 25 = 256 MB

9 Operating system O = Windows XP Pro E = Windows XP

10 SKU#

E = Evo P = Presario

160 = 1.60 GHz 153 = 1.53 GHz 147 = 1.47 GHz

X = XGA (1024 × 768)

30 = 30 GB

V = DVD-ROM drive W = DVD-RW drive

M = Modem 0 = None 7 = 802.11b wireless

LAN

1015 = 1015 Series 1005 = 1005 Series 900 = 900 Series

140 = 1.40 GHz 130 = 1.30 GHz 120 = 1.20 GHz

5 = 15.x-inch 4 = 14.x-inch

20 = 20 MB

D = CD-ROM drive R = CD-RW drive

C = Modem/NIC

combination card

Home

1–2 Maintenance and Service Guide

Product Description

Table 1-2

Compaq Evo Notebook N1015 Series Models

The following Evo Notebook N1015 Series model uses config. code KSXZ and features:

■ TouchPad

■ 8-cell, 4.0-Ah lithium ion (Li ion) battery pack

■ 2-year warranty

■ diskette drive

N1015 A 130 X4 20 D C 12 E

Germany 470046-613

The following Evo Notebook N1015 Series model uses config. code KSBZ and features:

■ TouchPad

■ 8-cell, 4.0-Ah lithium ion (Li ion) battery pack

■ 1-year warranty

■ diskette drive

N1015 A 167 X5 40 W C 25 O

Asia Pacific Australia/New Zealand India

470046-548 470049-166 470046-554

Korea Thailand

N1015 A 167 X5 40 V C 25 O

470046-555 470046-547

Taiwan 470046-559

N1015 A 153 X5 40 W C 25 O

French Canada 470045-404 United States 470045-397

N1015 A 153 X5 40 W C 25 O

United States 470046-091 includes Microsoft Office Pro

software

N1015 A 153 X4 30 V C 25 O

Asia Pacific Australia/New Zealand India

470046-549 470046-545 470046-552

Korea Ta i wa n Thailand

470046-557 470046-558 470046-546

Maintenance and Service Guide 1–3

Product Description

Table 1-2

Compaq Evo Notebook N1015 Series Models

N1015 A 153 X4 20 R C 25 O

Asia Pacific 470047-372

N1015 A 140 X5 30 R C 25 O

Latin America 470050-296 United States NEW - 0.2LA

N1015 A 140 X4 30 V C 25 O

French Canada 470045-406 United States 470045-407

N1015 A 140 X4 30 V C 25 O

United States 470046-093 includes Microsoft Office Pro

software

N1015 A 140 X4 30 D 7 25 O

French Canada 470046-577 United States 470046-574

N1015 A 140 X4 30 D 7 25 O

United States 470046-576 includes Microsoft Office SE

software

(Continued)

N1015 A 130 X4 20 W C 25 O

Japan 470049-213 Japan English 470049-215

N1015 A 130 X4 20 R C 25 O

Japan 470049-211 Japan English 470049-216

N1015 A 130 X4 20 R C 12 O

Japan

N1015 A 130 X4 20 R C 12 O

Japan NEW - 0.4AP Japan (English) NEW - 0.4AP

NEW - 0.3AP Japan (English) NEW - 0.3AP

1–4 Maintenance and Service Guide

Table 1-2

Compaq Evo Notebook N1015 Series Models

N1015 A 130 X4 20 D C 12 E

Product Description

(Continued)

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

470046-581 470046-582 470046-583 470046-584

470046-585 470046-586 470046-587 470046-588 470046-589 470046-590

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

N1015 A 120 X4 20 D C 25 O

Latin America

NEW - 0.4LA United States NEW - 0.4LA

N1015 A 120 X4 20 D C 12 E

Latin America

NEW - 0.3LA United States NEW - 0.3LA

N1015 A 120 X3 20 R C 25 O

Asia Pacific Australia/New Zealand

470049-163 470046-544

India Hong Kong

N1015 A 120 X3 20 R C 12 O

Asia Pacific India

470046-550 470046-551

Hong Kong 470046-561

N1015 A 120 X3 20 D 7 12 E

470046-591 470046-592 470046-600 470046-580 470046-602 470046-603 470046-605 470046-607 470046-611 470046-612

470049-164 470049-165

United States 470046-575

N1015 A 120 X3 20 D C 25 O

Latin America 470050-294 United States

NEW - 0.1LA

Maintenance and Service Guide 1–5

Product Description

Table 1-2

Compaq Evo Notebook N1015 Series Models

N1015 A 120 X3 20 D C 12 E

Latin America 470050-688

N1015 A 120 X3 20 D 0 12 E

(Continued)

French Canada United States

470046-578 470046-573

United States

GEM/NAFTA

470047-371

Table 1-3

Compaq Evo Notebook N1005 Series Models

The following Evo Notebook N1005 Series models use config. code KSXZ and features:

■ TouchPad

■ 8-cell, 4.0-Ah lithium ion (Li ion) battery pack

■ 2-year warranty

■ diskette drive

N1005 A 153 X5 30 W C 25 O

Germany 470041-860

N1005 A 147 X4 20 V C 25 O

Germany 470041-859

1–6 Maintenance and Service Guide

Product Description

Table 1-3

Compaq Evo Notebook N1005 Series Models

The following Evo Notebook N1005 Series models use config. code KSBZ and features:

■ TouchPad

■ 8-cell, 4.0-Ah lithium ion (Li ion) battery pack

■ 1-year warranty

■ diskette drive

N1005 A 153 X5 30 W C 25 O

(Continued)

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

470041-815 470041-818 470041-819 470041-822

470041-823 470041-826 470041-827 470041-830 470041-831 470041-834

Norway Portugal Russian Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

N1005 A 147 X4 20 V C 25 O

Belgium Czech Republic Denmark European

International France Greece/Poland Hungary Israel Italy The Netherlands

470041-816 470041-817 470041-820 470041-821

470041-824 470041-825 470041-828 470041-829 470041-832 470041-833

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

470041-835 470041-838 470041-839 470041-814 470041-842 470041-843 470041-846 470041-848 470041-851 470041-852

470041-836 470041-837 470041-840 470041-813 470041-841 470041-844 470041-845 470041-849 470041-850 470041-853

Maintenance and Service Guide 1–7

Product Description

Table 1-4

Compaq Presario 900 Series Mobile PC Models

The following Presario 900 Series Mobile PC models use config. code KSXZ and features:

■ TouchPad

■ 8-cell, 4.0-Ah lithium ion (Li ion) battery pack

■ 2-year warranty

■ diskette drive

P920 A 167 X5 30 W C 25 E

Belgium Germany

470045-618 470045-624

Norway NEW - 1.3EA

P917 A 153 X5 30 W C 51 E

Germany 470046-503

P918 A 153 X5 30 W C 25 E

Belgium 470046-500 Germany 470047-369

P905 A 153 X5 30 W C 25 E

Belgium Denmark Germany Italy The Netherlands

470036-882 470036-883 470037-069 470037-072 470037-075

Norway Portugal Spain Sweden/Finland

470037-078 470037-517 470037-521 470037-083

P915 A 153 X4 30 W C 25 E

Belgium Germany

470045-617 470045-623

Norway 470045-632

P911 A 153 X4 20 W C 25 E

Germany 470046-502

P904 A 153 X4 20 W C 25 E

Belgium Denmark Germany Italy The Netherlands

470038-081 470038-082 470038-083 470038-084 470038-085

Norway Portugal Spain Sweden/Finland

470038-086 470038-087 470038-088 470038-089

1–8 Maintenance and Service Guide

Table 1-4

Compaq Presario 900 Series Mobile PC Models

P910 A 140 X4 20 V C 12 E

Product Description

(Continued)

Belgium Germany

470045-616 470045-622

Norway 470045-633

P902 A 130 X5 30 W C 25 E

Belgium Denmark Germany Italy The Netherlands

470037-046 470037-068 470037-071 470037-074 470037-077

Norway Portugal Spain Sweden/Finland

470037-080 470037-516 470037-520 470037-081

P908 A 130 X4 20 W C 25 E

Belgium 470046-499 Norway 470050-687

P906 A 130 X4 20 W C 25 E

United States 470047-897

P907 A 130 X4 20 V C 25 E

Germany 470046-501 Norway 470046-506

P901 A 120 X5 20 W C 25 E

Belgium Denmark Germany Italy The Netherlands

470037-045 470037-067 470037-070 470037-073 470037-076

Norway Portugal Spain Sweden/Finland

470037-079 470037-515 470037-519 470037-082

The following Presario 900 Series Mobile PC model uses config. code KSB1 and features:

■ TouchPad

■ 8-cell, 4.0-Ah lithium ion (Li ion) battery pack

■ 1-year warranty

■ diskette drive

P900 A 147 X5 30 W C 25 E

United States 470037-278

Maintenance and Service Guide 1–9

Product Description

Table 1-4

Compaq Presario 900 Series Mobile PC Models

The following Presario 900 Series Mobile PC model uses config. code KSB2 and features:

■ TouchPad

■ 8-cell, 4.0-Ah lithium ion (Li ion) battery pack

■ 1-year warranty

■ diskette drive

P904 A 130 X5 20 W C 51 E

United States 470038-539

The following Presario 900 Series Mobile PC models use config. code KSBZ and features:

■ TouchPad

■ 8-cell, 4.0-Ah lithium ion (Li ion) battery pack

■ 1-year warranty

■ diskette drive

P920 A 167 X5 40 W C 51 E

Canada (English) French Canada

470046-484 470046-485

United States 470045-486

(Continued)

P922 A 167 X5 30 W C 51 E

The Netherlands Sweden/Finland

470048-558 470048-559

United Kingdom 470046-497

P955 A 167 X5 30 W C 25 E

Asia Pacific 470049-161 Korea 470048-552

P925 A 167 X5 30 W C 25 O

European

470049-156

International

1–10 Maintenance and Service Guide

Table 1-4

Compaq Presario 900 Series Mobile PC Models

P920 A 167 X5 30 W C 25 E

Product Description

(Continued)

Denmark European

International France Greece/Poland Hungary Israel Italy

P950 A 167 X4 30 W C 25 E

Hong Kong 470048-551

P945 A 167 X4 30 V C 25 E

Taiwan 470048-554

P918 A 160 X5 40 W C 51 E

United States 470045-488

P915 A 153 X5 40 W C 25 E

Canada (English) French Canada

P914 A 153 X5 40 W C 25 E

France 470047-904

P930 A 153 X5 30 W C 25 E

India 470047-673

NEW - 0.7EA

470045-495

470045-500 470045-501 470045-507 470045-508 470048-563

470046-483 470046-486

The Netherlands Portugal Russia Saudi Arabia Spain Sweden/Finland Switzerland United Kingdom

United States 470046-485

470048-557 470048-427 470045-514 470045-494 470048-428 470050-685 470045-515 470045-520

P918 A 153 X5 30 W C 25 E

European

International Greece/Poland

470047-903

470046-494

Switzerland United Kingdom

470046-498 470047-367

Maintenance and Service Guide 1–11

Product Description

Table 1-4

Compaq Presario 900 Series Mobile PC Models

P905 A 153 X5 30 W C 25 E

(Continued)

European

International France Germany Hungary Israel

P917 A 153 X5 30 W C 25 O

European

International

P906 A 153 X5 30 W C 25 O

European

International

P912 A 153 X5 20 V C 25 E

The Netherlands 470048-555

P920 A 153 X4 40 W C 25 E

Latin America 470045-489 Latin America

P943 A 153 X4 30 W C 25 E

Thailand 470050-686

P915 A 153 X4 30 W C 25 E

Denmark European

International France Greece/Poland Hungary

P907 A 153 X4 30 W C 25 E

470037-133 470037-134 470037-138 470040-102 470037-305

470049-153

470039-301

470048-564 470045-496

470045-499 470045-503 470045-506

Russia Saudi Arabia Switzerland Tu r ke y United Kingdom

NAFTA

Israel The Netherlands Russia Saudi Arabia Sweden/Finland Switzerland United Kingdom

470037-140 470037-127 470037-345 470037-151 470037-152

470045-492

470045-509 470048-556 470045-513 470045-493 470048-741 470045-516 470045-519

Hong Kong 470045-539

1–12 Maintenance and Service Guide

Product Description

Table 1-4

Compaq Presario 900 Series Mobile PC Models

P906 A 153 X4 30 W C 25 E

Korea 470037-514

P905 A 153 X4 30 W C 25 E

Australia/New Zealand 470037-311

P904 A 153 X4 30 W C 25 E

Taiwan 470045-531

P916 A 153 X4 30 W C 25 O

French Canada 470046-482 United States 470046-475

P940 A 153 X4 30 V C 25 E

Taiwan 470048-553

P927 A 153 X4 30 V C 25 E

India 470050-293

P904 A 153 X4 20 W C 25 E

(Continued)

European

International France Germany Israel

P903 A 153 X4 20 W C 25 E

Korea 470038-111

P935 A 153 X4 20 V C 25 E

Hong Kong 470048-550

P905 A 153 X4 20 V C 25 E

Asia Pacific Australia/New Zealand

470038-102 470038-103 470038-104 470038-105

470037-313 470037-310

Russia Saudi Arabia Switzerland Tu r ke y United Kingdom

Korea Thailand

470038-106 470038-101 470038-107 470038-108 470038-109

470037-312 470037-314

Maintenance and Service Guide 1–13

Product Description

Table 1-4

Compaq Presario 900 Series Mobile PC Models

P925 A 153 X4 20 V C 12 E

(Continued)

People’s Republic of

470048-549

China

P905 A 147 X5 30 W C 25 E

Brazil Hong Kong Latin America

470037-309 470037-289 470037-277

Latin America

(NAFTA)

Ta i wa n

470037-288

470037-315

P900 A 147 X5 30 W C 25 E

Canada English 470037-117 French Canada 470037-279

P912 A 140 X4 40 W C 25 E

United States 470045-487

P905 A 140 X4 30 R C 12 E

Latin America

NEW - 0.2LA Latin America

NEW - 0.2LA

(NAFTA)

P910 A 140 X4 20 W C 25 E

Australia/New Zealand 470047-670

P921 A 140 X4 20 V C 12 E

Asia Pacific 470050-291 Australia/New

470050-290

Zealand

P910 A 140 X4 20 V C 12 E

Denmark European

International France Greece/Poland Hungary

470048-565 470045-497

470045-498 470045-504 470045-505

Israel Portugal Russia Saudi Arabia Switzerland United Kingdom

470045-510 470048-425 470045-512 470045-350 470045-351 470045-518

P920 A 140 X4 20 R C 12 E

Asia Pacific India

470047-672 470050-289

Thailand 470047-671

1–14 Maintenance and Service Guide

Table 1-4

Compaq Presario 900 Series Mobile PC Models

P923 A 140 X4 20 D C 25 E

Korea 470050-292

P900 A 140 X3 30 R C 12 E

Product Description

(Continued)

Latin America 470045-490 Latin America

NAFTA

P902 A 130 X5 30 W C 25 E

European

International France Germany Israel

P902 A 130 X5 20 W C 25 E

France 470040-350

P910 A 130 X4 30 W C 25 E

Canada (English) French Canada

P905 A 130 X4 30 V C 25 E

Canada (English) French Canada

P908 A 130 X4 20 W C 25 E

Denmark European

International France Greece/Poland

470037-132

470037-135 470037-137 470037-304

470046-477 470046-478

470046-476 470046-479

NEW - 0.9EA

470047-902

470046-488 470047-366

Russia Saudi Arabia Switzerland Tu r ke y United Kingdom

United States 470045-484

United States 470045-353

Italy Spain Sweden/Finland Switzerland United Kingdom

470045-491

470037-141 470037-126 470037-344 470037-150 470037-153

470050-681 470048-424 470050-682 470046-489 470046-495

Maintenance and Service Guide 1–15

Product Description

Table 1-4

Compaq Presario 900 Series Mobile PC Models

P907 A 130 X4 20 V C 25 E

(Continued)

European

International France Greece/Poland Hungary Israel

P905 A 130 X4 20 V C 25 E

Hong Kong 47046-481

P902 A 130 X4 20 V C 25 E

Australia/New Zealand 470038-110

P903 A 130 X4 20 V C 12 E

Taiwan 470045-529

P902 A 130 X4 20 V C 12 E

Asia Pacific Australia/New Zealand

P901 A 130 X4 20 D C 12 E

Asia Pacific Australia/New Zealand

P901 A 120 X5 20 W C 25 E

European

International France Germany Israel

470047-365

470046-487 470046-493 470047-900 470047-901

470045-480 470045-524

470045-526 470045-523

470037-131 470037-136 470037-120 470037-303

Italy Saudi Arabia Spain Sweden/Finland Switzerland

Hong Kong 470045-527

Thailand 470045-525

Russia Saudi Arabia Switzerland Tu r ke y United Kingdom

470048-562 470047-899 470048-423 470048-561 470046-490

470037-142 470037-122 470037-343 470037-149 470037-154

1–16 Maintenance and Service Guide

Table 1-4

Compaq Presario 900 Series Mobile PC Models

P909 A 120 X4 20 R C 12 E

Portugal 470050-684

P900 A 120 X4 20 D C 12 E

Product Description

(Continued)

Asia Pacific Australia/New Zealand

1.2 Features

The notebook has the following features:

■ AMD Athlon XP+ 1.67-, 1.60-, 1.53-, 1.47-, 1.40-, 1.30-, or

1.20-GHz processors, or AMD Duron 1.30-GHz processor, varying by notebook model

■ ATI P7 graphics accelerator with 32 MB of shared

Synchronous DRAM (SDRAM) and 4X AGP graphics card

■ 256-MB high-performance SDRAM, expandable to 1.0 GB

■ Microsoft Windows XP Home or Windows XP Professional,

varying by computer model

■ 15.0-, 14.1-, 13.3-inch XGA (1024 × 768), TFT display with

over 16.7 million colors, varying by computer model

■ Full-size Windows 98 keyboard with TouchPad pointing

device

■ Network interface card (NIC) integrated on the system board,

with a mini PCI V.92 modem

■ Integrated wireless support of 802.11b and Bluetooth devices

through MultiPort

■ Support for one Type I or II PC Card slot with support for

both 32-bit CardBus and 16-bit PC Cards

■ External 90 W AC adapter with power cord

■ 8-cell Li ion battery pack

470040-356 470040-354

Korea Thailand

470040-357 470040-355

Maintenance and Service Guide 1–17

Product Description

■ 40-, 30-, or 20-GB high-capacity hard drive, varying by

computer model

■ 1.44-MB diskette drive

■ Support for the following drives through the fixed optical

drive:

❏ 24X Max CD-ROM drive ❏ 16X Max CD-RW drive ❏ 8X Max DVD-ROM drive ❏ 8X Max DVD-ROM/CD-RW combination drive

■ Connectors for: ❏ 1394 digital input ❏ Stereo line out/headphone ❏ Mono microphone ❏ AC power ❏ Universal serial bus ❏ External monitor ❏ S-video ❏ External keyboard/mouse ❏ Parallel devices ❏ RJ-45 network ❏ RJ-11 modem

■ JBL Pro stereo speakers with bass reflex

■ Dolby Digital certified sound

1.3 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information).

1–18 Maintenance and Service Guide

2. Remove the RTC battery (refer to Section 5.7, “Disk Cell RTC Battery”).

3. Wait approximately five minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1.4 Power Management

The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:

■ Standby

■ Hibernation

Product Description

■ Setting customization by the user

■ Hotkeys for setting level of performance

■ Smart battery that provides an accurate battery power gauge

■ Battery calibration

■ Lid switch suspend/resume

■ Power/Suspend button

■ Advanced Configuration and Power Management (ACP)

compliance

Maintenance and Service Guide 1–19

Product Description

1.5 Computer External Components

The external components on the front and right side of the computer are shown in Figure 1-2 and described in Table 1-4.

Figure 1-2. Front and Right Side Components

Table 1-4

Front and Right Side Components

Item Component Function

1 Stereo speakers (2) Produce stereo sound.

2 Power/Standby light On: Power is turned on.

Off: Power is turned off. Blinking: Computer is in Standby mode.

1–20 Maintenance and Service Guide

Product Description

Table 1-4

Front and Right Side Components

Item Component Function

3 Display release latch Opens the computer.

4 Battery light On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition.

5 Battery bay Accepts an 8-cell Li ion battery pack.

6 Optical drive bay Accepts a CD-ROM, CD-RW, DVD-ROM, or

DVD/CD-RW combination drive.

7 1394 jack Connects IEEE 1394-compliant products,

such as digital camcorders, video editing equipment, VCRs, cameras, and audio players. A 1394 firewire cable is required for use with this jack.

(Continued)

Maintenance and Service Guide 1–21

Product Description

The computer rear panel and left side components are shown in Figure 1-3 and described in Table 1-5.

Figure 1-3. Rear Panel and Left Side Components

Table 1-5

Rear Panel and Left Side Components

Item Component Function

1 Stereo speaker/

headphone jack

2 Mono microphone jack Connects a mono microphone, disabling the

3 DC power jack Connects any one of the following:

4 USB connectors (2) Connect USB devices.

1–22 Maintenance and Service Guide

Connects stereo speakers, headphones, headset, or television audio.

built-in microphone.

■ AC adapter

■ Optional automobile power

adapter/charger

■ Optional aircraft power adapter

Product Description

Table 1-5

Rear Panel and Left Side Components

Item Component Function

5 Fan Provides airflow to cool internal

components.

6 S-Video connector Connects a television, VCR, camcorder, or

overhead projector.

7 External monitor

connector

Connects an external monitor or overhead projector.

(Continued)

8 External

keyboard/mouse connector

9 Parallel connector Connects a parallel device.

10 Vents Allow airflow to cool internal components.

CAUTION: To prevent damage, the computer shuts down if an

overheating condition occurs. Do not block the cooling vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area.

11 RJ-45 network jack Connects the network cable. A network

12 RJ-11 modem jack Connects the modem cable to an internal

13 Security cable slot Attaches an optional security cable to

14 PC Card eject button Ejects a PC Card from the PC Card slot.

15 PC Card slot Supports a 32-bit (CardBus) or 16-bit PC

16 Diskette drive Accepts diskettes.

Connects an optional full-sized keyboard or mouse. An optional splitter/adapter allows both an external keyboard and mouse to be used at the same time.

cable is not included with the computer.

modem. A modem cable is included with internal modem models.

the computer.

Card.

Maintenance and Service Guide 1–23

Product Description

The computer keyboard components are shown in Figure 1-4 and described in Table 1-6.

Figure 1-4. Keyboard Components

Table 1-6

Keyboard Components

Item Component Function

1 F1 through F12

function keys

2 Fn key Used with hotkeys to perform preset hotkey

1–24 Maintenance and Service Guide

Perform preset functions.

functions.

Product Description

Table 1-6

Keyboard Components

Item Component Function

3 Windows logo keys Display the Windows Start menu.

4 Windows application

key

5 Cursor control keys Move the cursor around the screen.

Displays a menu when using a Microsoft application. The menu is the same one that is displayed by pressing the right mouse button.

(Continued)

6 Embedded numeric

keypad

Num lock key Turns on the numeric lock function.

Converts keys to numeric keypad.

On: Num lock is on and the embedded numeric keypad is enabled.

Maintenance and Service Guide 1–25

Product Description

The computer top components are shown in Figure 1-5 and described in Table 1-7.

Figure 1-5. Top Components

Table 1-7

Top Components

Item Component Function

1 Power light On: Power is turned on.

Blinking: Computer is in Standby. The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition.

2 Num lock light On:

3 Easy Access

Buttons (3)

1–26 Maintenance and Service Guide

Num lock is on and the embedded

numeric keypad is enabled.

Provide quick access to the Internet. Refer to the Hardware Guide that ships with the computer for information about these buttons.

Product Description

Table 1-7

Top Components

Item Component Function

4 Power button Turns on the computer. Use the operating

system Shut Down command to turn off the computer.

5 Digital audio button Launches Windows Media Player to play

MP3 music.

6 Volume control buttons Adjust the volume of the stereo speakers.

7 Caps lock light On: Caps lock is on.

8 Drive indicator light Turns on when the hard drive, CD-, or

DVD-ROM drive is accessed.

9 Display lid switch Turns off the computer display if the

computer is closed while on.

10 TouchPad Moves the mouse cursor, selects, and

activates.

11 TouchPad buttons Function like the left and right mouse

buttons on an external mouse.

(Continued)

12 Power/Standby light On: Power is turned on.

Off: Power is turned off. Blinking: Computer is in Standby mode.

13 EasyScroll Scrolls the screen left, right, up, and down.

14 Battery power light On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition.

Maintenance and Service Guide 1–27

Product Description

The external components on the bottom of the computer are shown in Figure 1-6 and described in Table 1-8.

Figure 1-6. Bottom Components

Table 1-8

Bottom Components

Item Component Function

1 Hard drive retention screw Secures the hard drive to the

computer.

2 Hard drive bay Supports the primary hard drive.

The hard drive is secured to the computer by one screw.

3 Mini PCI communications

compartment

Contains the mini PCI modem card.

1–28 Maintenance and Service Guide

Product Description

Table 1-8

Bottom Components

Item Component Function

4 RJ-11 modem jack Connects the modem cable to an

5 RJ-45 network jack Connects the network cable. A

6 Connector cover Protects the parallel, external

7 Certificate of Authenticity label Contains the Product Key, which

8 Memory expansion

compartment

(Continued)

internal modem. A modem cable is included with internal modem models.

network cable is not included with the computer.

monitor, external keyboard/mouse, and USB connectors.

may need to be entered before using some Windows operating systems.

Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards.

9 Battery pack release switch Releases the battery pack from

the battery compartment.

10 Battery bay Accepts an 8-cell Li ion

battery pack.

11 Serial number Identifies the computer; needed

when you call Compaq customer support.

Maintenance and Service Guide 1–29

Product Description

1.6 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections:

■ Memory expansion board

■ Hard drive

■ Display

■ Keyboard/TouchPad or pointing stick

■ Audio

■ AMD Athlon and Duron processors

■ Fan

■ PC Card

■ Modem or modem/NIC

The computer uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high-temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

CAUTION: To properly ventilate the computer, allow at least a

7.6-cm (3-inch) clearance on the left and right sides of the computer.

1–30 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by Compaq should

repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics Utilities

Selecting Computer Setup or Compaq Diagnostics

The computer features two Compaq system management utilities:

■ Computer Setup—A system information and customization

utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.

Maintenance and Service Guide 2–1

Troubleshooting

■ Compaq Diagnostics—A system information and diagnostic

utility that is used within your Windows operating system. Use this utility whenever possible to:

❏ Display system information.

❏ Test system components.

❏ Troubleshoot a device configuration problem in

Windows 2000, Windows XP Professional, or Windows XP Home.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the computer. Press

F10 while the

F10 = ROM Based Setup message is displayed in the lower-left corner of the screen.

❏ To change the language, press F2.

❏

To view navigation information, press F1.

❏

To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu.

3. To close Computer Setup and restart the computer:

❏ Select File > Save Changes and Exit and press enter.

❏ Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press F10.

2–2 Maintenance and Service Guide

Troubleshooting

Selecting from the File Menu

Table 2-1

File Menu

Select To Do This

System Information ■ View identification information about the

computer, a docking base, and any battery packs in the system.

■ View specification information about the

processor, memory and cache size, and system ROM.

Save to Floppy Save system configuration settings to a diskette.

Restore from Floppy Restore system configuration settings from a

diskette.

Restore Defaults Replace configuration settings in Computer

Setup with factory default settings. (Identification information is retained.)

Ignore Changes and Exit Cancel changes entered during the current

session, then exit and restart the computer.

Save Changes and Exit Save changes entered during the current

session, then exit and restart the computer.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2-2

Security Menu

Select To Do This

Setup Password Enter, change, or delete a setup password.

(The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.)

Power-on Password Enter, change, or delete a power-on password.

DriveLock Passwords Enable/disable DriveLock; change a DriveLock

User or Master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the computer.

Password Options Password options can be

selected only when a power-on password has been set.

Device Security Enable/disable:

System IDs Enter identification numbers for the computer,

*Not applicable to SuperDisk LS-120 drives.

2–4 Maintenance and Service Guide

Enable/disable:

■ QuickLock

■ QuickLock on Standby

■ QuickBlank

To enable QuickLock on Standby or

✎

QuickBlank, you must first enable QuickLock.

■ Ports or diskette drives*

■ Diskette write*

■ CD-ROM or diskette startup

Settings for a DVD-ROM can be

✎

entered in the CD-ROM field.

a docking base, and all battery packs in the system.

Selecting from the Advanced Menu

Table 2-3

Advanced Menu

Select To Do This

Language (or press F2) Change the Computer Setup language.

Boot Options Enable/disable:

■ QuickBoot, which starts the computer more

quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

■ MultiBoot, which sets a startup sequence

that can include most bootable devices and media in the system.

Device Options

■ Enable/disable the embedded numeric

keypad at startup.

■ Enable/disable multiple standard pointing

devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■ Enable/disable USB legacy support for a

USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

■ Set an optional external monitor or overhead

projector connected to a video card in a docking base as the primary device. (When the computer display is set as secondary, the computer must be shut down before undocking from a docking base.)

Troubleshooting

Maintenance and Service Guide 2–5

Troubleshooting

Table 2-3

Advanced Menu

Select To Do This

(Continued)

Device Options

(continued)

■ Change the parallel port mode from

Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP or Enhanced Capabilities Port (ECP).

■ Set video-out mode to NTSC (default), PAL,

NTSC-J, or PAL-M.*

■ Enable/disable all settings in the SpeedStep

window. (When Disable is selected, the computer runs in Battery Optimized mode.)

■ Specify how the computer recognizes

multiple identical docking bases that are identically equipped. (Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.)

■ Enable/disable the reporting of the

processor serial number by the processor to the software.

HDD Self Test Options Run a quick comprehensive self test on hard

drives in the system that support the test features.

*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.

2–6 Maintenance and Service Guide

2.2 Using Compaq Diagnostics

When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens.

You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar.

Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the results may be inconclusive.

Obtaining, Saving, or Printing Configuration Information

1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics.

2. Select Categories, then select a category from the drop-down list.

❏ To save the information, select File > Save As.

Troubleshooting

❏ To print the information, select File > Print.

3. To close Compaq Diagnostics, select File > Exit.

Maintenance and Service Guide 2–7

Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information

1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics.

2. Select the Test tab.

3. In the scroll box, select the category or device you want to test.

4. Select a test type:

❏ Quick Test—Runs a quick, general test on each device in

a selected category.

❏ Complete Test—Performs maximum testing on each

device in a selected category.

❏ Custom Test—Performs maximum testing on a selected

device.

◆ To run all tests for your selected device, click

Check All.

◆ To run only the tests you select, click Uncheck All,

then select the checkbox for each test you want to run.

2–8 Maintenance and Service Guide

Troubleshooting

5. Select a test mode:

❏ Interactive Mode—Provides maximum control over

the testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove devices.

❏ Unattended Mode—Does not display prompts. If errors

are found, they are displayed when testing is complete.

6. Click Begin Testing.

7. Select a tab to view a test report:

❏ Status tab—Summarizes the tests run, passed, and failed

during the current testing session.

❏ Log tab—Lists tests run on the system, the number of

times each test has run, the number of errors found on each test, and the total run time of each test.

❏ Error tab—Lists all errors found in the computer with

their error codes.

8. Select a tab to save the report:

❏ Log tab—Select Save.

❏ Error tab—Select Save.

9. Select a tab to print the report:

❏ Log tab—Select File > Save As, then print the file from

your folder.

Maintenance and Service Guide 2–9

Troubleshooting

2.3 Troubleshooting Flowcharts

Tabl e 2 - 4

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 Initial Troubleshooting

2.2 No Power, Part 1

2.3 No Power, Part 2

2.4 No Power, Part 3

2.5 No Power, Part 4

2.6 No Video, Part 1

2.7 No Video, Part 2

2.8 Nonfunctioning Docking Station

2.9 No Operating System (OS) Loading

2.10 No OS Loading From Hard Drive, Part 1

2.11 No OS Loading From Hard Drive, Part 2

2.12 No OS Loading From Hard Drive, Part 3

2.13 No OS Loading From Diskette Drive

2.14 No OS Loading From CD- or DVD-ROM Drive

2.15 No Audio, Part 1

2.16 No Audio, Part 2

2.17 Nonfunctioning Device

2.18 Nonfunctioning Keyboard

2.19 Nonfunctioning Pointing Device

2.20 No Network or Modem Connection

2–10 Maintenance and Service Guide

Flowchart 2.1 - Initial Troubleshooting

Begin

troubleshooting.

Troubleshooting

Is there power?

Beeps,

LEDs, or error

messages?

Is there video?

(no boot)

Is the OS

loading?

Is there sound?

Flowchart 2.2,

No Power, Part 1.

LED board,

connections.

Flowchart 2.6,

No Video, Part 1.

Flowchart 2.9,

No OS Loading.

Flowchart 2.15,

Go to

Check

speaker

Go to

No Audio.

All drives working?

Keyboard/

pointing device

working?

Connecting

to network

or modem?

End

Flowchart 2.17, Nonfunctioning

Flowchart 2.18, Nonfunctioning

Keyboard,

or Flowchart 2.19,

Nonfunctioning

Pointing Device.

Flowchart 2.20,

No Network or

Connection.

Go to

Device.

Go to

Modem

Maintenance and Service Guide 2–11

Troubleshooting

Flowchart 2.2 - No Power, Part 1

No power

(power LED

is off).

Remove from

docking station

(if applicable).

Power up

on battery

power?

*Reset power.

Power up

on AC

power?

*Reset power.

Power up

in docking

station?

Done

1. Reseat the power cables in the docking station and at the AC outlet.

2. Ensure that the AC power source is active.

3. Ensure that the power strip is working.

Done

Power up

in docking

station?

Power up

on battery

power?

Go to

Flowchart 2.3,

No Power,

Part 2.

Power up

on AC

power?

Go to

Flowchart 2.4,

No Power,

Part 3.

*On some models there is a separate reset button. On some models the computer may be reset using the Standby switch and either the lid switch or the main power switch.

Go to

Flowchart 2.8,

Nonfunctioning

Docking Station.

2–12 Maintenance and Service Guide

Flowchart 2.3 - No Power, Part 2

Continued from

Flowchart 2.2,

No Power, Part 1.

Visually check for

debris in battery

socket and clean if

necessary.

Troubleshooting

Power on?

Check battery

by recharging,

moving it to

another computer,

or replacing it.

Power on?

Done

Replace

power supply

(if applicable).

Go to

Power on?

Flowchart 2.4,

No Power,

Part 3.

Done

Maintenance and Service Guide 2–13

Troubleshooting

Flowchart 2.4 - No Power, Part 3

Continued from

Flowchart 2.3,

No Power, Part 2.

Plug directly

into AC outlet.

Power LED

on?

Reseat AC adapter

in computer and

at power source.

Power on?

Power outlet

active?

Replace

power cord.

Power on?

Done

Try different

outlet.

Internal or

external AC

Internal

Flowchart 2.5,

No Power,

Done

adapter?

Go to

Part 4.

External

Replace external

AC adapter.

Power on?

Done

2–14 Maintenance and Service Guide

Flowchart 2.5 - No Power, Part 4

Continued from

Flowchart 2.4,

No Power, Part 3.

Open

computer.

Troubleshooting

Loose or

damaged

parts?

computer and

retest.

Power on?

Done

Reseat loose

components and

boards and

replace

damaged items.

Replace the following items (if applicable). Check computer operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*Replace these items as a set to prevent shorting out among components.

Maintenance and Service Guide 2–15

Troubleshooting

Flowchart 2.6 - No Video, Part 1

No video.

Docking

station

Stand-alone

or docking

station?

Go to

Flowchart 2.7,

No Video, Part 2.

*To change from internal to external display, use the hotkey combination.

Stand-alone

Internal or

external

display*?

External

Adjust

brightness.

Internal

Video OK? Done

Check for bent

pins on cable.

Video OK?

Adjust

brightness.

Video OK?

Done

Press lid

switch to ensure

operation.

Video OK?

Done

Replace the following one at a time. Test after each replacement.

1. Cable between notebook and computer display (if applicable)

2. Inverter board (if applicable)

3. Display

4. System board

Try another display.

Internal and

external

video OK?

Replace

system

board.

Done

2–16 Maintenance and Service Guide

Done

Flowchart 2.7 - No Video, Part 2

Continued from

Flowchart 2.6,

No Video, Part 1.

Remove

notebook from

docking station,

if connected.

Troubleshooting

Adjust

display

brightness.

Video OK?

No Video, Part 1.

Check that notebook is properly

seated in docking station,

for bent pins on cable,

and for monitor connection.

Video OK?

Adjust external

monitor display.

Go to “A” in

Flowchart 2.6,

Done

Check brightness

of external

monitor.

Video OK?

Try another

external

monitor.

Internal

and external

video OK?

Go to

Flowchart 2.8,

Nonfunctioning

Docking Station.

Done

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.8 - Nonfunctioning Docking Station (if applicable)

Nonfunctioning

docking station.

Reseat power cord

in docking

station and

power outlet.

Check voltage

setting on

docking station.

Reset monitor

cable connector at

docking station.

Docking

station

operating?

Remove notebook, reseat all internal parts,

and replace any

damaged items in

docking station.

Reinstall

notebook into

docking station.

Docking

station

operating?

Done

Replace the following docking station components one at a time. Check computer operation after each replacement.

1. Power supply

2. I/O board

3. Backplane board

4. Switch box

5. Docking motor mechanism

Done

2–18 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9 - No Operating System (OS) Loading

No OS

loading.*

Reseat power

cord in docking

station and

power outlet.

*Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

No OS loading

from hard drive,

go to Flowchart 2.10,

No OS Loading from

Hard Drive, Part 1.

No OS loading

from diskette drive,

go to Flowchart 2.13,

No OS Loading from

Diskette Drive.

No OS loading

from CD- or

DVD-ROM drive,

go to Flowchart 2.14,

No OS Loading

from CD- or

DVD-ROM Drive.

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.10 - No OS Loading from Hard Drive, Part 1

OS not

loading from

hard drive.

Nonsystem

disk message?

Reseat

external

hard drive.

OS loading?

Boot from

CD?

Check the setup

utility for correct

booting order.

Go to Flowchart 2.11, No OS Loading

from Hard Drive,

Part 2.

Done

Boot from

diskette?

Go to

Flowchart 2.13,

No OS

Loading from

Diskette Drive.

Boot from

hard drive?

Done

Change boot priority through the setup utility

and reboot.

Boot from

hard drive?

Go to Flowchart 2.17, Nonfunctioning

Device.

2–20 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11 - No OS Loading from Hard Drive, Part 2

Continued from Flowchart 2.10,

No OS Loading

from Hard Drive,

Part 1.

CD or

diskette in

drive?

Remove

diskette and

reboot.

1. Replace hard drive.

2. Replace system board.

Reseat

hard drive.

Hard drive

accessible?

Run FDISK.

Done

Boot from

hard drive?

Boot from

diskette drive?

Hard drive

accessible?

Go to

Flowchart 2.12,

No OS Loading

from Hard Drive,

Part 3.

Done

Go to Flowchart 2.13, No OS Loading

from Diskette

Drive.

Done

Hard drive

partitioned?

Hard drive

formatted?

Computer

booted?

Go to Flowchart 2.12, No OS Loading

from Hard Drive,

Part 3.

Create partition, then format hard drive to bootable

C:\ prompt.

Format hard drive

and bring to

a bootable

C:\ prompt.

Load OS using

Restore CD

(if applicable).

Maintenance and Service Guide 2–21

Troubleshooting

Flowchart 2.12 - No OS Loading from Hard Drive, Part 3

Continued from Flowchart 2.11,

No OS Loading

from Hard Drive,

Part 2.

System

files on hard

drive?

Virus

on hard

drive?

Run SCANDISK

and check for

bad sectors.

Can bad

sectors

be fixed?

Fix bad

sectors.

Install OS

and reboot.

Clean virus.

loading from

hard drive?

Done

Diagnostics

on diskette?

Replace

hard drive.

Replace

hard drive.

Run diagnostics

and follow

recommendations.

Boot from

hard drive?

Replace

hard drive.

Done

2–22 Maintenance and Service Guide

Troubleshooting

Flowchart 2.13 - No OS Loading from Diskette Drive

OS not loading

from

diskette drive.

Nonsystem

disk message?

Boot

from another

device?

Diskette

drive enabled

in the setup

utility?

Reseat

diskette drive.

Go to Flowchart 2.17, Nonfunctioning

Device.

Enable drive

and cold boot

computer.

loading?

Bootable

diskette

in drive?

Check diskette

for system files.

Try different

diskette.

Nonsystem

disk error?

Done

Install bootable

diskette and

reboot computer.

1. Replace diskette drive.

2. Replace system board.

Diskette

drive boot

order?

Change boot

priority using

the setup utility.

Maintenance and Service Guide 2–23

Clear CMOS.

Refer to

Section 1.3,

“Clearing a

Password,” for

instructions.

Go to Flowchart 2.17, Nonfunctioning

Device.

loading?

Done

Troubleshooting

Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive

No OS

loading from

CD- or

DVD-ROM Drive.

Boots from

CD or DVD?

Reseat

drive.

Disc

in drive?

Install

bootable disc.

Done

Boots from

CD or DVD?

Booting

from another

device?

Bootable

disc in

drive?

Try another

bootable disc.

Done

Go to Flowchart 2.17, Nonfunctioning

Device.

Install

bootable disc

and reboot

computer.

Booting

order

correct?

Correct boot

order using

the setup utility.

2–24 Maintenance and Service Guide

Clear CMOS.

Refer to

Section 1.3,

“Clearing a

Password,” for

instructions.

Go to Flowchart 2.17, Nonfunctioning

Device.

Flowchart 2.15 - No Audio, Part 1

Troubleshooting

No audio.

Notebook in

docking station

(if applicable)?

Go to

Flowchart 2.16,

No Audio, Part 2.

Turn up audio

internally or

externally.

Undock

Replace the following docking station components one at a time as applicable. Check after each change.

1. Reseat docking station audio cable.

2. Replace audio cable.

3. Replace speaker.

4. Replace docking station audio board.

5. Replace backplane board.

6. Replace I/O board.

Go to Flowchart 2.17, Nonfunctioning

Device.

Audio?

Done

Internal

audio?

Go to

Flowchart 2.16,

No Audio, Part 2.

Audio?

Done

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.16 - No Audio, Part 2

Continued from Flowchart 2.15,

No Audio, Part 1.

Audio driver in OS configured?

Reload

audio drivers.

Correct

drivers for

application?

Load drivers

and set

configuration

in OS.

Connect to

external speaker.

Replace audio

board and

Audio?

speaker

connections

in notebook

(if applicable).

1. Replace internal speakers.

2. Replace audio board (if applicable).

3. Replace system board.

Audio?

Done

2–26 Maintenance and Service Guide

Flowchart 2.17 - Nonfunctioning Device

Nonfunctioning

device.

Reseat

device.

Unplug the nonfunctioning device

from the notebook and inspect cables

and plugs for bent or broken pins or

other damage.

Troubleshooting

Clear

CMOS.

Any physical

device detected?

Fix or

replace

broken item.

Reattach device.

Close notebook,

plug in power,

and reboot.

Possible bad

hard drive.

Replace drive.

Go to

Flowchart 2.9,

No OS Loading.

Device

boots

properly?

Done

Maintenance and Service Guide 2–27

Possible bad NIC.

Replace card. If

integrated NIC, replace system

board.

Possible bad diskette drive. Replace drive.

Device

boots

properly?

Done

Troubleshooting

Flowchart 2.18 - Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect notebook

to good external

keyboard.

External

device

works?

Reseat internal

keyboard

connector

(if applicable).

Replace

system

board.

OK?

Replace internal

keyboard or

cable.

Done Done

OK?

Replace

system

board.

2–28 Maintenance and Service Guide

Troubleshooting

Flowchart 2.19 - Nonfunctioning Pointing Device

Pointing device

not operating

properly.

Connect notebook

to good external pointing device.

External

device

works?

Replace

system

board.

Reseat internal

pointing device

connector

(if applicable).

OK?

Replace internal

pointing device

or cable.

Done Done

OK?

Replace

system

board.

Maintenance and Service Guide 2–29

Troubleshooting

Flowchart 2.20 - No Network or Modem Connection

No network

or modem

connection.

Network or

modem jack

active?

Digital

line?

NIC/modem

configured

in OS?

Replace jack

or have jack

activated.

Connect

to nondigital

line.

Reload

drivers and

reconfigure.

OK?

Done

Disconnect all

power from

the notebook

and open.

Reseat

NIC/modem

(if applicable).

Replace

NIC/modem

(if applicable).

OK?

Done

Replace

system

board.

2–30 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).

Figure 3-1. Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Computer System Major Components

Figure 3-2. Computer System Major Components

3–2 Maintenance and Service Guide

Spare Parts: Computer System Major Components

Item Description

1 Displays

for use only with Evo Notebook N1015 models

15.0-inch, TFT, XGA

14.1-inch, TFT, XGA

13.3-inch, TFT, XGA

for use only with Evo Notebook N1005 models

15.0-inch, TFT, SXGA+

15.0-inch, TFT, XGA

14.1-inch, TFT, XGA

for use only with Presario 900 models using 45W

processors (refer to item 11, “Processors,” for a listing of 45W processors and spare part numbers)

15.0-inch, TFT, XGA

14.1-inch, TFT, XGA

13.3-inch, TFT, XGA

for use only with Presario 900 models

15.0-inch, TFT, SXGA+

15.0-inch, TFT, XGA

14.1-inch, TFT, XGA

Display Inverter Board Kit (not illustrated)

Illustrated Parts Catalog

Table 3-1

Spare Part Number

310689-001 311286-001 309645-001

291643-001 291642-001 291641-001

310688-001 310687-001 309644-001

286754-001 285521-001 285520-001

293348-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3–4 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description

Miscellaneous Plastics/Hardware Kit, includes: 285541-001

(Continued)

Spare Part Number

2a 2b 2c 2d 2e 2f 2g 2h 2i 2j 2k 2l 2m

3 LED covers

Left hinge cover Right hinge cover *Display release assembly TouchPad bracket Charger board shield Optical drive rear alignment rail Optical drive front alignment rail PC Card space saver *Connector cover *Hard drive bracket *Mini PCI compartment cover *Memory expansion compartment cover *Battery bezel *Includes two of each part, one with carbon finish for use with

Evo Notebook N1005 models and one with silver finish for use with Presario 900 models

Not illustrated: Computer feet

for use only with Evo N1015 models and Presario

900 models using 45W* processors

for use only with Evo N1005 models and Presario

900 models using non-45W* processors

*refer to item 11, “Processors,” for a listing of 45W and non-45W processors and spare part numbers

310695-001

285536-001

Maintenance and Service Guide 3–5

Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3–6 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description

4 Keyboards

(Continued)

Spare Part Number

Arabic Belgian Brazilian Chinese Czech Danish French French

Canadian German Hebrew Hungarian International Italian Japanese

Miscellaneous Cable Kit, includes: 285540-001

5a 5b 5c 5d

6 Top covers

Diskette drive cable TouchButton board-to-TouchPad cable System board-to-TouchButton board cable Modem cable

for use only with Evo Notebook N1015 models and

Presario 900 models using 45W* processors for use only with Evo Notebook N1005 models and

Presario 900 models using non-45W* processors

285530-171 285530-181 285530-201 285530-AA1 285530-221 285530-081 285530-051 285530-121

285530-041 285530-BB1 285530-211 285530-002 285530-061 285530-291

Korean Latin American

Spanish Norwegian Portuguese Russian Slovakian Spanish Swedish Swiss Taiwanese Thai Tu r ki s h U.K. English U.S. English

285530-AD1 285530-161

285530-091 285530-131 285530-251 285530-231 285530-071 285530-101 285530-111 285530-AB1 285530-281 285530-141 285530-031 285530-001

310694-001

285535-001

*refer to item 11, “Processors,” for a listing of 45W and non-45W processors and spare part numbers

Maintenance and Service Guide 3–7

Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3–8 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description

7 Palm rests

(Continued)

Spare Part Number

for use only with Evo Notebook N1015 models

(does not include pointing stick or diskette drive)

for use only with Presario 900 models using 45W

processors* (does not include pointing stick or diskette drive)

for use only with Presario 900 models using 45W

processors* (includes pointing stick) for use only with Evo Notebook N1005 models for use only with Presario 900 models using

non-45W processors*

*refer to item 11, “Processors,” for a listing of 45W processors and spare part numbers

8 Diskette drive 285539-001

TouchPad components

9a 9b

TouchPad TouchButton board All TouchPad components are included with the palm rest. Refer to item 7, “Palm rests,” for more information.

All TouchPad cables are included in the Miscellaneous Cable Kit. Refer to item 5, “Miscellaneous Cable Kit,” for more information. The TouchPad bracket is included in the Miscellaneous Plastics/ Hardware Kit. Refer to item 2, “Miscellaneous Plastics/ Hardware Kit,” for more information.

311955-001

310693-001

310692-001

291645-001 285533-001

Maintenance and Service Guide 3–9

Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3–10 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description

10 Heat spreaders

(Continued)

Spare Part Number

for use only with AMD Athlon XP 45W processors* for use only with AMD Athlon XP non-45W

processors* for use only with AMD Duron processors

*refer to item 11, “Processors,” for a listing of 45W and non-45W processors and spare part numbers

11 Processors

The following processors are 45W processors:

AMD Athlon XP 2000+ 1.67-GHz processor

AMD Athlon XP 1900+ 1.60-GHz processor

AMD Athlon XP 1800+ 1.53-GHz processor

AMD Athlon XP 1700+ 1.47-GHz processor

AMD Athlon XP 1600+ 1.40-GHz processor

AMD Athlon XP 1500+ 1.30-GHz processor

AMD Athlon XP 1400+ 1.20-GHz processor The following processors are non-45W processors:

AMD Athlon XP 1800+ 1.53-GHz processor

AMD Athlon XP 1700+ 1.47-GHz processor

AMD Athlon XP 1600+ 1.40-GHz processor

AMD Athlon XP 1500+ 1.30-GHz processor

AMD Athlon XP 1400+ 1.20-GHz processor

AMD Duron 1.30-GHz processor

12 Charger board 285525-001

13 Speaker assembly 285538-001

309646-001 291594-001

291595-001

309643-001 309642-001 309641-001 309640-001 309639-001 312535-001 312986-001

301644-001 291592-001 291591-001 291590-001 293664-001

291589-001

14 Fan 285543-001

Maintenance and Service Guide 3–11

Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3–12 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description

15 System boards (do not contain memory)

(Continued)

Spare Part Number

for use only with notebook models using 45W

processors* for use only with notebook models using non-45W

processors*

*refer to item 11, “Processors,” for a listing of 45W and non-45W processors and spare part numbers

16 Base enclosures (include shields)

for use only with Evo Notebook N1015 models for use only with Evo Notebook N1005 models for use only with Presario 900 models using

45W* processors for use only with Presario 900 models using

non-45W* processors

*refer to item 11, “Processors,” for a listing of 45W and non-45W processors and spare part numbers

17 Hard drives

40 GB 30 GB 20 GB

18 Mini PCI communications boards

U.S. modem International modem

309638-001

291588-001

311624-001 295718-001 310691-001

291593-001

273491-001 192406-001 288291-001

248776-001 248777-002 and 285545-001

Maintenance and Service Guide 3–13

Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3–14 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer System Major Components

Item Description

19 Disk cell RTC battery, 3 volt, 36 MAh, Li ion 279769-001

20 Memory expansion boards

512 MB 256 MB 128 MB

21 Battery packs

8 cell, 62 Wh, 3.6 Ah, Li ion 8 cell, 58 Wh, 3.6 Ah, Li ion

22 Optical drive

24X Max CD-ROM/CD-RW combination drive 24X Max CD-ROM drive

16X Max CD-RW drive 8X Max DVD-ROM drive 8X Max DVD-ROM drive 8X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive

(Continued)

Spare Part Number

285524-001 285523-001 285522-001

289053-001 281766-001

310690-001 285526-001 and 311954-001 285528-001 311280-001 285527-001 311281-001 285529-001

Maintenance and Service Guide 3–15

Illustrated Parts Catalog

3.3 Miscellaneous Plastics/Hardware Kit

Figure 3-3. Miscellaneous Plastics/Hardware Kit Components

3–16 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-2

Miscellaneous Plastics/Hardware Kit Components

Spare Part Number 285541-001

Item Description Item Description

1 Left hinge cover 8 PC Card space saver

2 Right hinge cover 9 *Connector cover

3 *Display release assembly 10 *Hard drive bracket

4 TouchPad bracket 11 *Mini PCI compartment cover

5 Charger board shield 12 *Memory expansion

compartment cover

6 Optical drive rear

alignment rail

7 Optical drive front

alignment rail

*Includes two of each part, one with carbon finish for use with Evo Notebook N1005 models and one with silver finish for use with Presario 900 models

13 *Battery bezel

14 Computer feet

Maintenance and Service Guide 3–17

Illustrated Parts Catalog

3.4 Miscellaneous Cable Kit

Figure 3-4. Miscellaneous Cable Kit Components

Table 3-3

Miscellaneous Cable Kit Components

Spare Part Number 285540-001

Item Description

1 Diskette drive cable

2 TouchButton board-to-TouchPad cable

3 System board-to-TouchButton board cable

4 Modem cable

3–18 Maintenance and Service Guide

3.5 Mass Storage Devices

Illustrated Parts Catalog

Table 3-4

Mass Storage Devices

Spare Part

Figure 3-5. Mass Storage Devices

Item Description

1 Hard drives

40 GB 30 GB 20 GB

2 Diskette drive 285539-001

3 Optical drives

24X Max CD-ROM/CD-RW combination drive 24X Max CD-ROM drive

16X Max CD-RW drive 8X Max DVD-ROM drive 8X Max DVD-ROM drive 8X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive

Number

273491-001 192406-001 288291-001

310690-001 285526-001 and 311954-001 285528-001 311280-001 285527-001 311281-001 285529-001

Maintenance and Service Guide 3–19

Illustrated Parts Catalog

3.6 Miscellaneous

Tabl e 3 - 5

Spare Parts: Miscellaneous (not illustrated)

Spare Part

Description

Logo Kit 285547-001

Screw Kit, includes the following screws (Refer to Appendix C,

“Screw Listing,” for more information on screw specifications and usage.)

Number

285542-001

■ Torx T8 Metric 2.5 × 5.0

■ Torx T8 Metric 2.5 × 8.0

■ Torx T8 Metric 2.5 × 9.0

■ Torx T8 Metric 2.5 × 14.0

shoulder screw

AC adapter, 90 W, 3 wire, slim line 286755-001

Power cords, 3 wire

Australian Danish International Italian

170513-011 170513-081 170513-002 170513-061

■ Phillips Metric 3.0 × 3.0

■ Phillips Metric 2.5 × 4.0

■ Phillips Metric 2.0 × 4.5

Korean Swiss U.K. English U.S. English

170513-AD1 170513-115 170513-031 170513-001

3–20 Maintenance and Service Guide

Removal and Replacement

This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and replacement procedures:

■ Magnetic screwdriver

■ Phillips P0 screwdriver

■ Torx T8 screwdriver

■ Tool kit (includes connector removal tool, loopback plugs,

and case utility tool)

Preliminaries

Maintenance and Service Guide 4–1

Removal and Replacement Preliminaries

4.2 Service Considerations

The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

As you remove each subassembly from the computer, place the

✎

subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic Parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

CAUTION: When servicing the computer, ensure that cables are

placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

4–2 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to Removable Drives

Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions:

■ Before removing or inserting a hard drive, shut down the

computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, then shut it down.

■ Before removing a diskette drive or optical drive, ensure that

a diskette or disc is not in the drive. Ensure that the optical drive tray is closed.

■ Before handling a drive, ensure that you are discharged of

static electricity. While handling a drive, avoid touching the connector.

■ Handle drives on surfaces that have at least one inch of

shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a hard drive, CD-ROM drive, or a diskette

drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic

fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or to liquids.

■ If a drive must be mailed, place the drive in a bubble-pack

mailer or other suitable form of protective packaging and label the package “Fragile: Handle With Care.”

Maintenance and Service Guide 4–3

Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

4.5 Packaging and Transporting Precautions

Use the following grounding precautions when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe

containers, such as tubes, bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with

conductive or approved containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until the

parts arrive at static-free workstations.

■ Place items on a grounded surface before removing items

from their containers.

■ Always be properly grounded when touching a sensitive

component or assembly.

4–4 Maintenance and Service Guide

Removal and Replacement Preliminaries

■ Store reusable electrostatic-sensitive parts from assemblies in

protective packaging or nonconductive foam.

■ Use transporters and conveyers made of antistatic belts and

roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

4.6 Workstation Precautions

Use the following grounding precautions at workstations:

■ Cover the workstation with approved static-dissipative

material (refer to Table 4-2).

■ Use a wrist strap connected to a properly grounded work

surface and use properly grounded tools and equipment.

■ Use conductive field service tools, such as cutters,

screwdrivers, and vacuums.

■ When using fixtures that must directly contact dissipative

surfaces, only use fixtures made of static-safe materials.

■ Keep the work area free of nonconductive materials, such as

ordinary plastic assembly aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and

assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or removing

connectors or test equipment.

Maintenance and Service Guide 4–5

Removal and Replacement Preliminaries

4.7 Grounding Equipment and Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded

system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips.

■ When standing, use foot straps and a grounded floor mat.

Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

Other grounding equipment recommended for use in preventing electrostatic damage includes:

■ Antistatic tape

■ Antistatic smocks, aprons, and sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Nonconductive foam

■ Conductive tabletop workstations with ground cords of

one-megohm resistance

■ Static-dissipative tables or floor mats with hard ties to

the ground

■ Field service kits

■ Static awareness labels

■ Material-handling packages

4–6 Maintenance and Service Guide

Removal and Replacement Preliminaries

■ Nonconductive plastic bags, tubes, or boxes

■ Metal tote boxes

■ Electrostatic voltage levels and protective materials

Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.

Table 4-1

Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

A product can be degraded by as little as 700 V.

✎

Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.

Table 4-2

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Maintenance and Service Guide 4–7

Removal and Replacement

Procedures

This chapter provides removal and replacement procedures.

There are 57 screws, in seven different sizes, that must be removed and replaced when servicing the computer. Make special note of each screw size and location during removal and replacement.

Refer to Appendix C, “Screw Listing,” for detailed information on screw sizes, locations, and usage.

Maintenance and Service Guide 5–1

Removal and Replacement Procedures

5.1 Serial Number

Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer as indicated in Figure 5-1.

Figure 5-1. Serial Number Location

5–2 Maintenance and Service Guide

Removal and Replacement Procedures

5.2 Disassembly Sequence Chart

Use the following chart to determine the section number to be referenced when removing computer components.

Disassembly Sequence Chart

Section Description # of Screws Removed

5.3 Preparing the computer for disassembly

Battery pack 0

Optical drive 2

Hard drive 1 to remove the hard

5.4 Computer feet 0

5.5 Memory expansion board 1

5.6 Mini PCI communications board 1

5.7 Disk cell RTC battery 0

5.8 Connector cover 2

5.9 LED cover 2

5.10 Keyboard 0

5.11 Heat spreader 7

5.12 Processor 0

drive

4 to remove the hard

drive from hard drive bracket

Maintenance and Service Guide 5–3

Removal and Replacement Procedures

Disassembly Sequence Chart

Section Description # of Screws Removed

5.13 Display 6

5.14 Palm rest 6

5.15 Diskette drive 3

5.16 TouchPad components 4

5.17 Display release assembly 2

5.18 Charger board 3

5.19 Speaker assembly 0

5.20 Top cover 5

5.21 Fan 0

5.22 System board 7

5.23 Modem cable 1

(Continued)

5.3 Preparing the Computer for Disassembly

Perform the following steps before disassembling the computer:

1. Turn off the computer.

2. Disconnect the AC adapter and all external devices.

5–4 Maintenance and Service Guide

Removal and Replacement Procedures

Battery Packs

Spare Part Number Information

8 cell, 62 Wh, 3.6 Ah, Li ion 8 cell, 58 Wh, 3.6 Ah, Li ion

3. Remove the battery pack by following these steps:

a. Turn the computer bottom side up with the left side

facing forward.

b. Slide and hold the battery release latch

of the computer (Figure 5-2).

c. Use the notch in the battery bay to slide the battery pack

out of the battery bay

d. Remove the battery pack.

289053-001 281766-001

1 toward the back

Figure 5-2. Releasing the Battery Pack

Reverse the preceding procedures to install the battery pack.

Maintenance and Service Guide 5–5

Removal and Replacement Procedures

4. To remove the battery bezel, slide the bezel straight down (Figure 5-3).

Figure 5-3. Removing the Battery Bezel

Battery bezels are available with carbon finish for Evo Notebook

✎

N1005 models and silver finish for Presario 900 models, and are included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001.

Reverse the preceding procedures to install the battery bezel.

5–6 Maintenance and Service Guide

Removal and Replacement Procedures

Optical Drives

Spare Part Number Information

24X Max CD-ROM/CD-RW combination drive 24X Max CD-ROM drive

16X Max CD-RW drive 8X Max DVD-ROM drive 8X Max DVD-ROM drive 8X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive

5. Remove the optical drive by following these steps:

a. Turn the computer bottom side up with the left side

facing forward.

b. Remove the two TM2.5 × 5.0 screws that secure the

optical drive to the base enclosure (Figure 5-4).

310690-001 285526-001 and 311954-001 285528-001 311280-001 285527-001 311281-001 285529-001

Figure 5-4. Removing the Optical Drive Screws

Maintenance and Service Guide 5–7

Removal and Replacement Procedures

c. Turn the computer top side up with the right side facing

forward.

d. Insert a paper clip or similar thin metal rod into the

manual release hole on the front bezel of the optical

1 (Figure 5-5). Press firmly.

drive

e. Grasp the drive bezel and slide the drive out of the optical

drive bay

Figure 5-5. Removing an Optical Drive

Reverse the preceding procedures to install a optical drive.

5–8 Maintenance and Service Guide

HP Compaq Evo n1015v Service and Maintain

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Product Description

1.1 Models

1.2 Features

1.3 Clearing a Password

1.4 Power Management

1.5 Computer External Components

1.6 Design Overview

Troubleshooting

2.1 Computer Setup and Diagnostics Utilities

Selecting Computer Setup or Compaq Diagnostics

Selecting from the File Menu

Selecting from the Security Menu

Selecting from the Advanced Menu

2.2 Using Compaq Diagnostics

Obtaining, Saving, or Printing Configuration Information

Obtaining, Saving, or Printing Diagnostic Test Information

2.3 Troubleshooting Flowcharts

Illustrated Parts Catalog

3.1 Serial Number Location

3.2 Computer System Major Components

3.3 Miscellaneous Plastics/Hardware Kit

3.4 Miscellaneous Cable Kit

3.5 Mass Storage Devices

3.6 Miscellaneous

4.1 Tools Required

4.2 Service Considerations

Plastic Parts

Cables and Connectors

4.3 Preventing Damage to Removable Drives

4.4 Preventing Electrostatic Damage

4.5 Packaging and Transporting Precautions

4.6 Workstation Precautions

4.7 Grounding Equipment and Methods

5.1 Serial Number

5.2 Disassembly Sequence Chart

5.3 Preparing the Computer for Disassembly