WHITE PAPER
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January 2003
Prepared By
PSG Product Software
Engineering
Hewlett-Packard
Company
CONTENTS
Purpose...........................3
Using Safe Mode
To Diagnose And
Correct Problems ............4
Using the Recovery
Console To Repair
Damaged Files.................4
Repairing The
Installed Operating
System ............................5
Using the Restore
Plus! CD.......................... 5
References...................... 6
PSG#HJ_DT_010303_1A
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HP Guide to System Recovery and
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Restore
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System Recovery Options Available for the Compaq Evo
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Desktop Product Family, HP iPaq Desktop Product Family, and
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HP Intel IA-32 Workstations
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This guide provides:
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■ An overview of operating system recovery features available in Windows 2000
and Windows XP.
❑ Using safe mode to change configuration settings.
❑ Using the Recovery Console to repair damaged system files.
❑ Repairing the operating system installation.
■ An overview of the HP Restore Plus! System restoration process.
WHITE PAPER (cont.)
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Notice
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© 2002 Hewlett-Packard Company
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© 2002 Hewlett-Packard Development Company, L.P.
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HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of Hewlett-Packard Company in the
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U.S. and other countries.
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Compaq, the Compaq logo, and iPAQ are trademarks of Hewlett-Packard Development Company, L.P.
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in the U.S. and other countries.
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Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S.
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and other countries.
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Intel, Pentium, IA-32, Intel Inside, and Celeron are trademarks of Intel Corporation in the U.S. and other
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countries.
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All other product names mentioned herein may be trademarks of their respective companies.
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Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained
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herein or for incidental or consequential damages in connection with the furnishing, performance, or use
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of this material. The information in this document is provided “as is” without warranty of any kind,
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including, but not limited to, the implied warranties of merchantability and fitness for a particular
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purpose, and is subject to change without notice. The warranties for HP products are set forth in the
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express limited warranty statements accompanying such products. Nothing herein should be construed as
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constituting an additional warranty.
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This publication does not constitute an endorsement of the product or products that were tested. The
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configuration or configurations tested or described may or may not be the only available solution. This
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test is not a determination of product quality or correctness, nor does it ensure compliance with any
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federal, state or local requirements. Hewlett-Packard does not warrant products other than its own strictly
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as stated in Compaq product warranties.
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This document contains proprietary information that is protected by copyright. No part of this document
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may be photocopied, reproduced, or translated to another language without the prior written consent of
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Hewlett-Packard Company.
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HP Guide to System Recovery and Restore
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System Recovery Options Available for the Compaq Evo Desktop
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Product Family, HP iPaq Desktop Product Family, and HP Intel IA-32
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Workstations
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North America First Edition (January 2003)
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PSG#HJ_DT_010303_1A
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