HP Compaq Elite 8300, Compaq Elite 8300 Touch, Compaq Pro 6300 Maintenance & Service Manual
Maintenance & Service Guide
HP Compaq Elite 8300 Touch All-in-One
Business PC
HP Compaq Elite 8300 All-in-One Business PC
HP Compaq Pro 6300 All-in-One Business PC
© Copyright 2012 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
Maintenance & Service Guide
Second Edition (September 2012)
First Edition (August 2012)
Document Part Number: 701463-002
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Product Features ............................................................................................................................................ 1
Overview .............................................................................................................................................. 1
Front components ................................................................................................................................ 3
Side components .................................................................................................................................. 4
Rear components ................................................................................................................................. 5
Adjusting the tilt/swivel base ................................................................................................................ 6
Height adjustable/recline stand (optional) ............................................................................................ 7
2 Installing and customizing the software ....................................................................................................... 9
Installing the operating system ............................................................................................................. 9
Downloading Microsoft Windows updates ............................................................................................ 9
Installing or upgrading device drivers (Windows systems) ................................................................. 10
Accessing disk image (ISO) files ........................................................................................................ 10
Protecting the software ....................................................................................................................... 10
3 Computer Setup (F10) Utility ....................................................................................................................... 11
Computer Setup (F10) utilities ............................................................................................................ 11
Using Computer Setup (F10) utilities ................................................................................. 12
Computer Setup—File ....................................................................................................... 13
Computer Setup—Storage ................................................................................................ 14
Computer Setup—Security ................................................................................................ 15
Computer Setup—Power ................................................................................................... 18
Computer Setup—Advanced ............................................................................................. 19
4 HP PC Hardware Diagnostics ...................................................................................................................... 21
Why run HP PC Hardware Diagnostics .............................................................................................. 21
How to access and run HP PC Hardware Diagnostics ....................................................................... 21
Downloading HP PC Hardware Diagnostics to a USB device ............................................................ 22
5 Serial ATA (SATA) Drive Guidelines and Features .................................................................................... 23
SATA Hard Drives .............................................................................................................................. 23
v
SATA Hard Drive Cables .................................................................................................................... 23
SATA Data Cable .............................................................................................................. 23
SMART ATA Drives ............................................................................................................................ 24
Hard Drive Capacities ........................................................................................................................ 24
6 Routine Care and Disassembly Preparation .............................................................................................. 25
Electrostatic discharge information .................................................................................................... 26
Generating static ................................................................................................................ 26
Preventing electrostatic damage to equipment .................................................................. 26
Personal grounding methods and equipment .................................................................... 27
Grounding the work area ................................................................................................... 27
Recommended materials and equipment .......................................................................... 27
Operating Guidelines .......................................................................................................................... 28
Routine Care ...................................................................................................................................... 29
General cleaning safety precautions ................................................................................. 29
Cleaning the computer case .............................................................................................. 29
Cleaning the keyboard ....................................................................................................... 29
Cleaning the display .......................................................................................................... 30
Cleaning the mouse ........................................................................................................... 30
Service Considerations ...................................................................................................................... 30
Tools and software requirements ...................................................................................... 30
Screws ............................................................................................................................... 30
Cables and connectors ...................................................................................................... 31
Hard drives ........................................................................................................................ 31
Lithium coin cell battery ..................................................................................................... 31
7 Removal and Replacement Procedures All-in One (AIO) Chassis ........................................................... 32
Preparing to disassemble the computer ............................................................................................. 32
Removing the rear port cover ............................................................................................................. 33
Cable management cover .................................................................................................................. 33
Installing an access panel security screw .......................................................................................... 34
Synchronizing the optional wireless keyboard or mouse ................................................................... 34
Access panel ...................................................................................................................................... 36
Stand .................................................................................................................................................. 38
Lower panel ........................................................................................................................................ 40
Metal plate .......................................................................................................................................... 41
Replacing drives ................................................................................................................................. 43
Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive .... 43
Replacing the optical disc drive ......................................................................................... 47
Memory .............................................................................................................................................. 50
Replacing the battery ......................................................................................................................... 53
vi
Serial port ........................................................................................................................................... 55
Webcam module ................................................................................................................................ 57
Converter board ................................................................................................................................. 60
Touch sensor board ........................................................................................................................... 63
Heat sinks – Graphics board and processor ...................................................................................... 65
Graphics heat sink ............................................................................................................. 65
Processor heat sink – model 6300 .................................................................................... 66
Processor heat sink – model 8300 .................................................................................... 67
Processor ........................................................................................................................................... 69
mSATA Solid-State Drive ................................................................................................................... 70
WLAN module .................................................................................................................................... 71
Graphics board ................................................................................................................................... 74
Speakers ............................................................................................................................................ 76
Fan ..................................................................................................................................................... 77
Side panels ......................................................................................................................................... 78
Power supply ...................................................................................................................................... 80
System board ..................................................................................................................................... 83
Card reader board .............................................................................................................................. 89
Power button board ............................................................................................................................ 91
Front bezel ......................................................................................................................................... 94
Antenna .............................................................................................................................................. 97
Display panel ...................................................................................................................................... 99
Hood sensor ..................................................................................................................................... 105
Hard drive and optical drive cables and connectors ......................................................................... 107
8 Troubleshooting Without Diagnostics ...................................................................................................... 109
Safety and comfort ........................................................................................................................... 109
Solving general problems ................................................................................................................. 110
Solving power problems ................................................................................................................... 114
Solving hard drive problems ............................................................................................................. 114
Solving media card reader problems ................................................................................................ 117
Solving display problems .................................................................................................................. 118
Solving audio problems .................................................................................................................... 120
Solving printer problems ................................................................................................................... 122
Solving keyboard and mouse problems ........................................................................................... 123
Solving hardware installation problems ............................................................................................ 125
Solving network problems ................................................................................................................ 127
Solving memory problems ................................................................................................................ 129
Solving processor problems ............................................................................................................. 131
Solving CD-ROM and DVD problems .............................................................................................. 131
Solving USB flash drive problems .................................................................................................... 133
vii
Solving internet access problems ..................................................................................................... 134
Solving software problems ............................................................................................................... 136
9 POST Error Messages ................................................................................................................................ 137
POST Numeric Codes and Text Messages ..................................................................................... 138
Interpreting POST diagnostic front panel LEDs ............................................................................... 146
10 Password Security and Resetting CMOS ............................................................................................... 149
Establishing a Setup or Power-on password .................................................................................... 150
Resetting the Setup and Power-on password .................................................................................. 151
Clearing and resetting the CMOS .................................................................................................... 152
Appendix A Power Cord Set Requirements ................................................................................................ 154
General requirements ....................................................................................................................... 154
Japanese Power Cord Requirements .............................................................................................. 154
Country-specific requirements .......................................................................................................... 155
Appendix B Specifications ............................................................................................................................ 156
8300 models ..................................................................................................................................... 156
6300 models ..................................................................................................................................... 157
Index ................................................................................................................................................................. 158
viii
1 Product Features
Overview
Figure 1-1 HP Compaq All-in-One Business PC (model 8300 shown)
The HP Compaq All-in-One Business PC offers the following features:
● Integrated All-in-One form factor
●
Full HD, LCD display (1920 x 1080) with LED backlighting
◦
23-inch diagonal with optical touch
◦
23-inch diagonal
◦
21.5-inch diagonal
●
Swivel pad under base of stand
● Adjustable tilt
●
Optional height adjustable and reclining stand
●
Removable panel on the back of the computer allows users or technicians to easily and
efficiently service the PC
●
VESA mounting holes (100 mm x 100 mm)
●
2nd and 3rd generation Intel
®
Core™ processors
●
Up to 2 TB hard disc drive, or up to 300 GB Solid State Drive
Overview 1
●
Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive or DVD-ROM disc drive
●
Optional mSATA module that can be used as a cache or SSD for the Elite 8300 or as a second
drive for the Pro 6300
●
Intel Q77 Express chipset – Intel vPro (HP Compaq Elite 8300 All-in-One Business PC)
●
Intel Q75 Express chipset (HP Compaq Pro 6300 All-in-One Business PC)
●
Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory
support
●
Intel integrated graphics
●
DisplayPort video out (with audio) for second display support
●
Optional MXM graphics card
●
DP audio, DP to VGA/DVI/HDMI dongle support
●
Integrated Gigabit Ethernet (Intel 82579 LM Gigabit Network Connection)
●
Wireless connectivity (optional):
◦
Integrated 802.11 a/b/g/n or b/g/n wireless LAN module
◦
Bluetooth
®
4.0
●
Optional integrated full HD webcam and dual microphone array
●
Premium stereo speakers
●
Optional 6-in-1 media card reader
● 6 USB ports: 4 USB 3.0, 2 USB 2.0
●
Choice of wired or wireless keyboard and mouse
◦ Wired USB keyboard and mouse
◦
Wired PS/2 keyboard and mouse
◦
Wireless keyboard and mouse
●
Face Recognition for HP ProtectTools software with facial recognition auto-login capabilities
(with optional webcam)
●
Windows
®
7 Professional 32-bit or 64-bit operating system
●
90-percent energy-efficient power supply
●
ENERGY STAR
®
qualified, EPEAT® Gold registered
2 Chapter 1 Product Features
Front components
NOTE: Front components are the same for 6300 and 8300 models.
Figure 1-2 Front components
Table 1-1 Front components
Component Component
1 Webcam with privacy shutter (optional) 7 Mute speaker
2 Dual microphone array (with optional webcam) 8 Reduce volume
3 Webcam activity LED (with optional webcam) 9 Increase volume
4 16:9 widescreen LED-backlit LCD display 10 Mute microphone
5 Power LED 11 Decrease brightness
6 High-performance stereo speakers
NOTE: No speaker option available.
12 Increase brightness
NOTE: To wake touch panel equipped systems from Stand by, swipe the screen or touch the
screen and hold for at least one second.
To wake the systems from Hibernate, press the power button and release.
Touch the icon area (7–12 above) to cause the icons to illuminate, then touch an icon to activate it.
To change the volume or brightness, touch and hold the appropriate icon or touch it and repeat until
the volume or brightness has reached the desired level.
To mute the speaker or microphone, just touch the appropriate icon. The icon remains illuminated
until you touch it again to reactivate the speaker or microphone.
Front components 3
NOTE: If you mute or reactivate the speaker in a software application, the icon illuminates or
darkens accordingly.
You cannot mute or reactivate the microphone from a software application.
Side components
NOTE: Side components are the same for 6300 and 8300 models.
Figure 1-3 Side components
Table 1-2 Side components
Component Component
1 Hard disc drive activity LED 6 Tray-load optical disc drive
2 HP 6-in-1 media card reader (optional) 7 Optical disc drive eject button
3 (2) USB 3.0 ports 8 Optical disc drive activity LED
4 Microphone/line in jack 9 Power button
5 Headset/line out jack
4 Chapter 1 Product Features
Rear components
NOTE: Rear components are the same for 6300 and 8300 models.
Figure 1-4 Rear components
Table 1-3 Rear components
Component Component
1 Access panel 8 DisplayPort connector
2 Access panel latches 9 RJ-45 Gigabit Ethernet port
3 Security lock slot 10 Stereo audio line out
4 Power connector 11 Rear port cover
5 (2) PS/2 mouse and keyboard connectors 12 Serial port (optional)
6 (2) USB 2.0 ports 13 Access panel security screw
7 (2) USB 3.0 ports
Rear components 5
Adjusting the tilt/swivel base
Tilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortable
eye level.
Figure 1-5 Adjusting tilt
The tilt/swivel base has a swivel pad on the underside that allows you to swivel the computer up to
360 degrees left or right for the best viewing angle.
Figure 1-6 Adjusting swivel
6 Chapter 1 Product Features
Height adjustable/recline stand (optional)
An optional stand may be purchased to allow
●
height adjustment of 110 mm (4.3 inches)
●
rotation from landscape to portrait position
●
tilt backward up to +60 degrees
●
recline to 30 degrees from the desktop
WARNING! If the height adjustable/recline stand is installed, before laying the computer down for
service, position the computer vertically by grasping the sides of the display, and then raise the
display to the highest position.
Do not lay the computer down with the sliding stand in the low position. The stand may suddenly
release which could cause damage to equipment or injury.
Figure 1-7 Height adjustable stand position options
Height adjustable/recline stand (optional) 7
To install the height adjustable stand:
1. Insert the stand into the slots in the rear of the computer.
Figure 1-8 Installing the height adjustable stand
2. Install the screws that secure the stand to the computer.
Figure 1-9 Installing the height adjustable stand screws
8 Chapter 1 Product Features
2 Installing and customizing the software
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the
computer with HP Total Care before installing the operating system. You will see a brief movie
followed by an online registration form. Fill out the form, click the Begin button, and follow the
instructions on the screen.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.
NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor
to permit the required airflow.
Installing the operating system
The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER
UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may
damage the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive,
the installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
Downloading Microsoft Windows updates
1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on
the screen.
2. Once an Internet connection has been established, click the Start button.
3. Select the All Programs menu.
Installing the operating system 9
4. Click on the Windows Update link.
In Windows 7, the Windows Update screen appears. Click view available updates and make
sure all critical updates are selected. Click the Install button and follow the instructions on the
screen.
It is recommended that you install all of the critical updates and service packs.
5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure
to save any files or documents that you may have open before rebooting. Then select Yes to
reboot the machine.
Installing or upgrading device drivers (Windows systems)
When installing optional hardware devices after the operating system installation is complete, you
must also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.
Obtain the latest support software, including support software for the operating system from
http://www.hp.com/support. Select your country and language, select Download drivers and
software (and firmware), enter the model number of the computer, and press Enter.
Accessing disk image (ISO) files
There are disk image files (ISO files) included on your PC that contain the installation software for
additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file
can be burned to CD media to create an installation CD. It is recommended that these disks be
created and the software installed in order to get the most from your PC. The software and image file
names are:
●
Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies
●
HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your
PC
Protecting the software
To protect the software from loss or damage, keep a backup copy of all system software,
applications, and related files stored on the hard drive. Refer to the operating system or backup utility
documentation for instructions on making backup copies of your data files.
10 Chapter 2 Installing and customizing the software
3 Computer Setup (F10) Utility
Computer Setup (F10) utilities
Use Computer Setup (F10) Utility to do the following:
●
Change factory default settings.
●
Set the system date and time.
● Set, view, change, or verify the system configuration, including settings for processor, memory,
audio, storage, communications, and input devices.
●
Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash
media devices.
●
Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
(POST) messages. Post Messages Disabled suppresses most POST messages, such as
memory count, product name, and other non-error text messages. If a POST error occurs, the
error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except F1 through F12).
●
Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
restarted.
●
Enter the Asset Tag or property identification number assigned by the company to this computer.
●
Enable the power-on password prompt during system restarts (warm boots) as well as during
power-on.
●
Establish a setup password that controls access to the Computer Setup (F10) Utility and the
settings described in this section.
● Secure integrated I/O functionality, including USB, audio, or embedded NIC, so that they cannot
be used until they are unsecured.
● Solve system configuration errors detected but not automatically fixed during the Power-On Self-
Test (POST).
●
Execute self-tests on a specified ATA hard drive (when supported by drive).
Computer Setup (F10) utilities 11
Using Computer Setup (F10) utilities
Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. Press Esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom
of the screen.
NOTE: If you do not press Esc at the appropriate time, you must restart the computer and
again press Esc when the monitor light turns green to access the utility.
3. Press F10 to enter Computer Setup.
4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power, and Advanced.
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the Computer Setup
Utilities menu, press Esc.
6. To apply and save changes, select File > Save Changes and Exit.
●
If you have made changes that you do not want applied, select Ignore Changes and Exit.
●
To reset to factory settings, select Apply Defaults and Exit. This option will restore the
original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only
after exiting the F10 Setup screen.
12 Chapter 3 Computer Setup (F10) Utility
Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-1 Computer Setup—File
Option Description
System Information Lists:
●
Product name
●
SKU number (some models)
● Processor type/speed/stepping
● Cache size (L1/L2/L3)
●
Installed memory size/speed, number of channels (single or dual) (if applicable)
●
Integrated MAC address for embedded, enabled NIC (if applicable)
● System BIOS (includes family name and version)
●
Chassis serial number
●
Asset tag
●
ME firmware version
●
ME Management mode
About Displays copyright notice.
Set Time and Date Allows you to set system time and date.
Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media.
Replicated Setup Save to Removable Media
Saves system configuration, including CMOS, to a formatted USB flash media device.
Restore from Removable Media
Restores system configuration from a USB flash media device.
Default Setup Save Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Apply Defaults and
Exit
Applies the currently selected default settings and clears any established passwords.
Ignore Changes
and Exit
Exits Computer Setup without applying or saving any changes.
Save Changes and
Exit
Saves changes to system configuration or default settings and exits Computer Setup.
Computer Setup (F10) utilities 13
Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-2 Computer Setup—Storage
Option Description
Device Configuration Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options
may be presented:
Hard Disk: Size, model, firmware version, serial number, SMART.
Storage Options SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating
system. There are two supported options: AHCI and IDE.
AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take
advantage of more advanced features of the SATA controller.
IDE - This is the most backwards-compatible setting of the two options. Operating systems usually
do not require additional driver support in IDE mode.
NOTE: The AHCI device driver must be installed prior to attempting to boot from an AHCI
volume. If you attempt to boot from an AHCI volume without the required device driver installed,
the system will crash (blue screen).
DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS
self-tests is attached to the system.
Boot Order Allows you to:
●
Specify the order in which UEFI boot sources and legacy boot sources (such as a USB flash
media device, hard drive, optical drive, or network interface card) are checked for a bootable
operating system image. Each device on the list may be individually excluded from or
included for consideration as a bootable operating system source.
●
Specify the order of attached hard drives. The first hard drive in the order will have priority in
the boot sequence and will be recognized as drive C (if any devices are attached).
Press F5 to disable a device. Press Enter to select a device. Press the arrow keys to drag a
selected device.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating
system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press F9 before the computer boots to the operating system. After POST is
completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred
bootable device and press Enter. The computer then boots from the selected non-default device
for this one time.
14 Chapter 3 Computer Setup (F10) Utility
Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-3 Computer Setup—Security
Option Description
Setup Password Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings under Windows.
Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears
after a power cycle or reboot. If the user does not enter the correct power-on password, the unit
will not boot.
Device Security Allows you to set Device Available/Device Hidden for:
●
Embedded security device (some models)
●
System audio
● Network controller
●
SATA0
●
SATA1
●
SATA2
●
SATA3
USB Security Allows you to enable or disable groups of USB ports or individual USB ports. Default is device
available.
● Front USB Ports
◦
USB Port 1
◦
USB Port 2
● Rear USB Ports
◦ USB Port 1
◦
USB Port 2
◦
USB Port 3
◦ USB Port 4
●
Accessory USB Ports
◦
USB Port 1
◦ USB Port 2
◦
USB Port 3
◦
USB Port 4
◦
USB Port 5
◦
USB Port 6
Computer Setup (F10) utilities 15
Table 3-3 Computer Setup—Security (continued)
Slot Security Allows you to disable or enable the PCI Express x1 slot. Default is enabled.
Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network
server. (Feature available on NIC models only). Default is enable.
System IDs Allows you to set:
●
Asset tag (18-byte identifier), a property identification number assigned by the company to
the computer.
●
Ownership tag (80-byte identifier) displayed during POST.
●
Universal Unique Identifier (UUID) number. The UUID can only be updated if the current
chassis serial number is invalid. (These ID numbers are normally set in the factory and are
used to uniquely identify the system.)
●
Keyboard locale setting for System ID entry.
Master Boot Record
Security
Enables/disables Master Boot Record (MBR) security.
The MBR contains information needed to successfully boot from a disk and to access the data
stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes
to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
It also allows you to recover the "last known good" MBR, should changes to the MBR be detected
when the system is restarted.
When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the
current bootable disk while in MS-DOS or Windows Safe Mode.
NOTE: Most operating systems control access to the MBR of the current bootable disk; the
BIOS cannot prevent changes that may occur while the operating system is running.
16 Chapter 3 Computer Setup (F10) Utility
Table 3-3 Computer Setup—Security (continued)
System Security
(some models: these
options are hardware
dependent)
Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system
security breaches. Default is enabled.
Virtualization Technology (VTx/VTd) (some models) (enable/disable) - Controls the virtualization
features of the processor and virtualization DMA remapping features of the chipset. Changing this
setting requires turning the computer off and then back on. Default is disabled.
Intel TXT (LT) Support (some models) (enable/disable) - Controls the underlying processor and
chipset features needed to support a virtual appliance. Changing this setting requires turning the
computer off and then back on. Default is disabled. To enable this feature you must enable the
following features:
●
Embedded Security Device Support
●
Virtualization Technology
Embedded Security Device (some models) (enable/disable) - Permits activation and deactivation
of the Embedded Security Device. Changing this setting requires turning the computer off and
then back on.
NOTE: To configure the Embedded Security Device, a Setup password must be set.
●
Reset to Factory Settings (some models) (Do not reset/Reset) - Resetting to factory defaults
will erase all security keys. Changing this setting requires turning the computer off and then
back on. Default is Do not reset.
CAUTION: The embedded security device is a critical component of many security
schemes. Erasing the security keys will prevent access to data protected by the Embedded
Security Device. Choosing Reset to Factory Settings may result in significant data loss.
OS management of Embedded Security Device (some models) (enable/disable) - This option
allows the user to limit operating system control of the Embedded Security Device. Changing this
setting requires turning the computer off and then back on. This option allows the user to limit OS
control of the Embedded Security Device. Default is enabled. This option is automatically disabled
if Trusted Execution Technology is enabled.
Reset of Embedded Security Device through OS (some models) (enable/disable) - This option
allows the user to limit the operating system ability to request a Reset to Factory Settings of the
Embedded Security Device. Changing this setting requires turning the computer off and then back
on. Default is disabled.
NOTE: To enable this option, a Setup password must be set.
DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is
enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither
is successfully entered, the hard drive will remain inaccessible until one of the passwords is
successfully provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock
feature is attached to the system.
Computer Setup (F10) utilities 17
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-4 Computer Setup—Power
Option Description
OS Power
Management
● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce
processor voltage and frequency when the current software load does not require the full
capabilities of the processor. Default is enabled.
● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the
processors power consumption when the processor is idle. Default is extended.
●
ACPI S3 Hard Disk Reset — Enable/disable. Enabling this causes the BIOS to ensure hard
disks are ready to accept commands after resuming from S3 before returning control to the
operating system.
●
Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a
visual indication of what sleep state the system is in. Each sleep state has a unique blink
pattern. Default is disabled.
◦
S0 (On) = Solid green LED.
◦ S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 3 blinks and a pause.
◦
S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 4 blinks and a pause.
◦ S5 (Soft Off) = LED is off.
NOTE: If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer
supported) and S3 use 1 blink per second.
Hardware Power
Management
SATA Power Management – Enables or disables SATA bus and/or device power management.
Default is enabled.
S5 Maximum Power Savings—Turns off power to all nonessential hardware when system is off to
meet EUP Lot 6 requirement of less than 1 Watt power usage. Default is disabled.
Thermal Fan idle mode—This bar graph controls the minimum permitted fan speed.
NOTE: This setting only changes the minimum fan speed. The fans are still automatically
controlled.
18 Chapter 3 Computer Setup (F10) Utility
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-5 Computer Setup—Advanced
Option Heading
Power-On Options Allows you to set:
● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days).
◦
QuickBoot (default) = Do not clear memory or perform a memory test.
◦
FullBoot = Memory test (count) on cold boot. Clears memory on all boots.
◦ Clear Memory = No memory count on cold boot. Clears memory on all boots.
◦
FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No
more memory counts until 1st cold boot on or after x days. Clears memory on all boots.
●
POST messages (enable/disable). Default is disabled.
●
Press the ESC key for Startup Menu (Enable/Disable). Default is enabled.
●
Option ROM Prompt (enable/disable). Enabling this feature will cause the system to display
a message before loading option ROMs. Default is enabled.
● After Power Loss (off/on/previous state). Default is Power off. Setting this option to:
◦
Off—causes the computer to remain powered off when power is restored.
◦
On—causes the computer to power on automatically as soon as power is restored.
◦ Previous state—causes the computer to power on automatically as soon as power is
restored, if it was on when power was lost.
NOTE: If you turn off power to the computer using the switch on a power strip, you will not be
able to use the suspend/sleep feature or the Remote Management features.
●
POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST
process. This delay is sometimes needed for hard disks on some PCI cards that spin up very
slowly, so slowly that they are not ready to boot by the time POST is finished. The POST
delay also gives you more time to select F10 to enter Computer (F10) Setup. Default is
None.
●
Remote Wakeup Boot Source (remote server/local hard drive). Default is Local hard drive.
●
Factory Recovery Boot Support (Enable/Disable). Provides the ability for the BIOS to redirect
the boot to the recovery partition on the user hard drive, if present. Some versions of the
recovery software honor the F11 key press even when this feature is disabled by the BIOS.
Default is disabled.
● Bypass F1 Prompt on Configuration Changes (Enable/Disable). Allows you to set the
computer not to confirm when changes were made. Default is disabled.
BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.
Onboard Devices Allows you to set resources for or disable Legacy devices.
Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all
operating systems. To hide a device from the operating system, see Security > Device Security.
Computer Setup (F10) utilities 19
Table 3-5 Computer Setup—Advanced (continued)
Bus Options On some models, allows you to enable or disable:
● PCI SERR# Generation. Default is enable.
●
PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration
space; only needed when more than one graphics controller is installed. Default is disable.
Device Options Allows you to set:
● Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature,
which allows one core of the system to run at a higher than standard frequency and power if
other cores are idle. Default is enabled.
●
Printer mode (Bi-directional, EPP+ECP, Output Only). Default is EPP+ECP.
●
Num Lock State at Power-On (off/on). Default is on.
●
Integrated Video (enable/disable). Use this option to disable the integrated video controller
when another video controller is present in the system. Default is enabled.
●
LVDS Panel Select (Auto-Select, LG, CMI, Samsung, AUO). Options differ based on model.
Allows you to specify the display panel manufacturer. Default is Auto-Select.
●
Internal Speaker (some models) (does not affect external speakers). Default is enabled.
● NIC Option ROM Download (enable/disable). The BIOS contains an embedded NIC option
ROM to allow the unit to boot through the network to a PXE server. This is typically used to
download a corporate image to a hard drive. The NIC option ROM takes up memory space
below 1 MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is
limited. This F10 option will allow users to disable the downloading of this embedded NIC
option ROM thus giving more DCH space for additional PCI cards which may need option
ROM space. Default is-enable.
●
Multi-Processor (enable/disable). Use this option to disable multi-processor support under
the OS. Default is enabled.
VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA
controller will be the “boot” or primary VGA controller.
Management
Operations
Allows you to set:
● AMT (enable/disable). Allows you to enable or disable functions of the embedded
Management Engine (ME) such as Active Management Technology (AMT). If set to disable,
the Management Engine is set to a temporarily disabled state and will not provide functions
beyond necessary system configuration. Default is enabled.
● Unconfigure AMT/ME (enable/disable). Allows you to unconfigure any provisioned
management settings for AMT. The AMT settings are restored to factory defaults. This
feature should be used with caution as AMT will not be able to provide any set AMT
management functions once unconfigured. Default is disabled.
●
Hide Unconfigure ME Confirmation Prompt (enable/disable). Allows you to set the system to
not display the confirmation to unconfigure ME.
● Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system
and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is
deactivated by BIOS and would indicate that a halt occurred during execution if the alert is
sent to the management console. An operating system alert is deactivated by the operating
system image and would indicate that a hang occurred during its initialization. Default is
enabled.
20 Chapter 3 Computer Setup (F10) Utility
4 HP PC Hardware Diagnostics
If HP Support Assistant is unable to detect a problem, try the UEFI-based hardware diagnostic
solution that HP includes on all products.
Why run HP PC Hardware Diagnostics
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and
expedite the support process when issues are found. The tools save time by pinpointing the
component that needs to be replaced.
●
Isolate true hardware failures: The diagnostics run outside of the operating system so they
effectively isolate hardware failures from issues that may be caused by the operating system or
other software components.
●
Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID
is generated. This ID can then be provided to the call agent, who will either schedule support or
provide replacement parts.
How to access and run HP PC Hardware Diagnostics
You can run the diagnostics from one of three places, depending on your preference and the health
of the computer.
1. Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears.
2. Press F2 or select Diagnostics (F2).
Pressing F2 signals the system to search for the diagnostics in the following locations:
a. A connected USB drive (to download the diagnostics tools to a USB drive or optical disc,
see the instructions in
Downloading HP PC Hardware Diagnostics to a USB device
on page 22)
b. The hard disk drive
c. A core set of diagnostics in the BIOS (for memory and hard disk drive) that are accessible
only if the USB or hard disk drive versions are not detected
Why run HP PC Hardware Diagnostics 21
Downloading HP PC Hardware Diagnostics to a USB
device
1. Go to http://www.hp.com.
2. Click the Support & Drivers link.
3. Select the Drivers & Software tab.
4. Enter the product name in the text box and click Search.
5. Select your specific computer model.
6. Select your operating system.
7. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides
additional information.
- or -
Click the Download button and select Run. The download includes instructions (in English) on
how to create the CD or install the tools on the USB device.
NOTE: HP diagnostic solutions are developed to test components typically included on HP
products. They may not diagnose all third-party accessories that can be added to the system.
22 Chapter 4 HP PC Hardware Diagnostics
Loading...