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Maintenance & Service Guide
HP Compaq Elite 8300 Touch All-in-One Business
PC
HP Compaq Elite 8300 All-in-One Business PC
HP Compaq Pro 6300 All-in-One Business PC
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© Copyright 2012, 2013 Hewlett-Packard
Development Company, L.P. The information
contained herein is subject to change
without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
Maintenance & Service Guide
Fourth Edition (June 2013)
First Edition (August 2012)
Document Part Number: 701463-004
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About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
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iv About This Book
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Table of contents
1 Product Features ............................................................................................................... 1
Overview ................................................................................................................................ 1
Front components ..................................................................................................................... 3
Side components ..................................................................................................................... 4
Rear components ..................................................................................................................... 5
Adjusting the tilt/swivel base ..................................................................................................... 6
Height adjustable/recline stand (optional) ................................................................................... 7
2 Activating and Customizing the Software .......................................................................... 9
Activating and customizing the software in Windows 7 ................................................................ 9
Activating the Windows operating system .................................................................... 9
Downloading Windows 7 updates ............................................................................ 10
Installing or upgrading device drivers ........................................................................ 10
Customizing the monitor display ............................................................................... 10
Activating and customizing the software in Windows 8 .............................................................. 10
Activating the Windows Operating System ................................................................. 10
Downloading Windows 8 updates ............................................................................ 11
Customizing the monitor display ............................................................................... 11
3 Computer Setup (F10) Utility ........................................................................................... 12
Computer Setup (F10) Utilities ................................................................................................. 12
Using Computer Setup (F10) Utilities .......................................................................... 13
Computer Setup—File .............................................................................................. 14
Computer Setup—Storage ........................................................................................ 15
Computer Setup—Security ........................................................................................ 18
Computer Setup—Power .......................................................................................... 23
Computer Setup—Advanced .................................................................................... 25
Recovering the Configuration Settings ....................................................................................... 27
4 HP PC Hardware Diagnostics .......................................................................................... 28
Why run HP PC Hardware Diagnostics – UEFI ........................................................................... 28
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How to access and run HP PC Hardware Diagnostics - UEFI ........................................................ 28
Downloading HP PC Hardware Diagnostics to a USB device ....................................................... 29
5 Serial ATA (SATA) Drive Guidelines and Features ............................................................. 30
SATA Hard Drives .................................................................................................................. 30
SATA Hard Drive Cables ........................................................................................................ 30
SATA Data Cable ................................................................................................... 30
SMART ATA Drives ................................................................................................................ 31
6 Routine Care and Disassembly Preparation ..................................................................... 32
Electrostatic discharge information ........................................................................................... 33
Generating static .................................................................................................... 33
Preventing electrostatic damage to equipment ............................................................. 33
Personal grounding methods and equipment .............................................................. 34
Grounding the work area ......................................................................................... 34
Recommended materials and equipment .................................................................... 35
Operating Guidelines ............................................................................................................. 35
Routine Care ......................................................................................................................... 36
General cleaning safety precautions .......................................................................... 36
Cleaning the computer case ..................................................................................... 36
Cleaning the keyboard ............................................................................................ 36
Cleaning the display ............................................................................................... 37
Cleaning the mouse ................................................................................................. 37
Service Considerations ........................................................................................................... 37
Tools and software requirements ............................................................................... 38
Screws ................................................................................................................... 38
Cables and connectors ............................................................................................ 38
Hard drives ............................................................................................................ 38
Lithium coin cell battery ............................................................................................ 39
7 Removal and Replacement Procedures All-in One (AIO) Chassis ...................................... 40
Preparing to disassemble the computer ..................................................................................... 40
Removing the rear port cover ................................................................................................... 41
Cable management cover ....................................................................................................... 41
Installing an access panel security screw ................................................................................... 42
Synchronizing the optional wireless keyboard or mouse ............................................................. 42
Access panel ......................................................................................................................... 45
Stand ................................................................................................................................... 48
Lower panel .......................................................................................................................... 50
Metal plate ............................................................................................................................ 51
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Replacing drives .................................................................................................................... 53
Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive ... 53
Replacing the optical disc drive ................................................................................ 57
Memory ................................................................................................................................ 60
Replacing the battery .............................................................................................................. 63
Serial port ............................................................................................................................. 65
Webcam module ................................................................................................................... 67
Converter board .................................................................................................................... 70
Touch sensor board ................................................................................................................ 73
Heat sinks – Graphics board and processor .............................................................................. 75
Graphics heat sink .................................................................................................. 75
Processor heat sink – model 6300 ............................................................................. 76
Processor heat sink – model 8300 ............................................................................. 77
Processor .............................................................................................................................. 79
mSATA Solid-State Drive ......................................................................................................... 80
WLAN module ...................................................................................................................... 81
Graphics board ..................................................................................................................... 84
Speakers ............................................................................................................................... 86
Fan ...................................................................................................................................... 87
Side panels ........................................................................................................................... 88
Power supply ......................................................................................................................... 90
System board ........................................................................................................................ 93
Card reader board .............................................................................................................. 100
Power button board .............................................................................................................. 102
Front bezel .......................................................................................................................... 105
Antenna .............................................................................................................................. 109
Display panel ...................................................................................................................... 111
Hood sensor ........................................................................................................................ 118
Hard drive and optical drive cables and connectors ................................................................. 120
8 Troubleshooting Without Diagnostics ............................................................................ 122
Safety and Comfort .............................................................................................................. 122
Before You Call for Technical Support .................................................................................... 122
Helpful Hints ........................................................................................................................ 123
Solving General Problems ..................................................................................................... 125
Solving Power Problems ........................................................................................................ 129
Solving Hard Drive Problems ................................................................................................. 131
Solving Media Card Reader Problems .................................................................................... 134
Solving Display Problems ...................................................................................................... 136
Solving Audio Problems ........................................................................................................ 141
Solving Printer Problems ........................................................................................................ 143
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Solving Keyboard and Mouse Problems .................................................................................. 145
Solving Hardware Installation Problems .................................................................................. 147
Solving Network Problems .................................................................................................... 149
Solving Memory Problems ..................................................................................................... 153
Solving Processor Problems ................................................................................................... 155
Solving CD-ROM and DVD Problems ...................................................................................... 156
Solving USB Flash Drive Problems .......................................................................................... 158
Solving Front Panel Component Problems ................................................................................ 160
Solving Internet Access Problems ............................................................................................ 160
Solving Software Problems .................................................................................................... 162
Contacting Customer Support ................................................................................................ 164
9 Backup and Recovery ................................................................................................... 165
Restoring and recovering in Windows 7 ................................................................................. 165
System Restore ...................................................................................................... 165
System Recovery ................................................................................................... 166
System Recovery when Windows is responding ......................................... 166
System Recovery when Windows is not responding .................................... 167
System recovery using recovery media ...................................................... 167
Creating recovery media .......................................................... 168
Using recovery media .............................................................. 170
Backup and recovery in Windows 8 ....................................................................................... 171
Backing up your information ................................................................................... 171
Performing a system recovery ................................................................................. 172
Using the Windows recovery tools ........................................................... 172
Using f11 recovery tools ......................................................................... 173
Using Windows 8 operating system media (purchased separately) ............... 173
10 POST Error Messages .................................................................................................. 175
POST Numeric Codes and Text Messages ............................................................................... 176
Interpreting POST diagnostic front panel LEDs .......................................................................... 184
11 Password Security and Resetting CMOS ...................................................................... 187
Establishing a Setup or Power-on password ............................................................................. 188
Resetting the Setup and Power-on password ............................................................................ 189
Clearing and resetting the CMOS .......................................................................................... 190
Appendix A Power Cord Set Requirements ...................................................................... 192
General requirements ........................................................................................................... 192
Japanese Power Cord Requirements ....................................................................................... 192
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Country-specific requirements ................................................................................................ 193
Appendix B Specifications ................................................................................................ 194
8300 models ....................................................................................................................... 194
6300 models ....................................................................................................................... 195
Index ............................................................................................................................... 196
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1 Product Features
Overview
Figure 1-1 HP Compaq All-in-One Business PC (model 8300 shown)
The HP Compaq All-in-One Business PC offers the following features:
Integrated All-in-One form factor
●
Full HD, LCD display (1920 x 1080) with LED backlighting
●
23-inch diagonal with optical touch
◦
23-inch diagonal
◦
21.5-inch diagonal
◦
Swivel pad under base of stand
●
Adjustable tilt
●
Optional height adjustable and reclining stand
●
Removable panel on the back of the computer allows users or technicians to easily and efficiently
●
service the PC
VESA mounting holes (100 mm x 100 mm)
●
●
2nd and 3rd generation Intel
®
Core™ processors
Overview
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Up to 2 TB hard disc drive, or up to 300 GB Solid State Drive
●
Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive or DVD-ROM disc drive
●
Optional mSATA module that can be used as a cache or SSD for the Elite 8300 or as a second
●
drive for the Pro 6300
Intel Q77 Express chipset – Intel vPro (HP Compaq Elite 8300 All-in-One Business PC)
●
Intel Q75 Express chipset (HP Compaq Pro 6300 All-in-One Business PC)
●
Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support
●
Intel integrated graphics
●
DisplayPort video out (with audio) for second display support
●
Optional MXM graphics card
●
DP audio, DP to VGA/DVI/HDMI dongle support
●
Integrated Gigabit Ethernet (Intel 82579 LM Gigabit Network Connection)
●
Wireless connectivity (optional):
●
Integrated 802.11 a/b/g/n or b/g/n wireless LAN module
◦
◦
Bluetooth
Optional integrated full HD webcam and dual microphone array
●
Premium stereo speakers
●
Optional 6-in-1 media card reader
●
6 USB ports: 4 USB 3.0, 2 USB 2.0
●
Choice of wired or wireless keyboard and mouse
●
Wired USB keyboard and mouse
◦
Wired PS/2 keyboard and mouse
◦
Wireless keyboard and mouse
◦
Face Recognition for HP ProtectTools software with facial recognition auto-login capabilities (with
●
®
4.0
optional webcam)
●
Windows
90-percent energy-efficient power supply
●
●
ENERGY STAR
®
7 Professional 32-bit or 64-bit operating system
®
qualified, EPEAT® Gold registered
2 Chapter 1 Product Features
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Front components
NOTE: Front components are the same for 6300 and 8300 models.
Figure 1-2 Front components
Table 1-1 Front components
Component Component
1 Webcam with privacy shutter (optional) 7 Mute speaker
2 Dual microphone array (with optional webcam) 8 Reduce volume
3 Webcam activity LED (with optional webcam) 9 Increase volume
4 16:9 widescreen LED-backlit LCD display 10 Mute microphone
5 Power LED 11 Decrease brightness
6 High-performance stereo speakers
NOTE: No speaker option available.
12 Increase brightness
NOTE: To wake touch panel equipped systems from Stand by, swipe the screen or touch the screen
and hold for at least one second.
To wake the systems from Hibernate, press the power button and release.
Touch the icon area (7–12 above) to cause the icons to illuminate, then touch an icon to activate it.
To change the volume or brightness, touch and hold the appropriate icon or touch it and repeat until
the volume or brightness has reached the desired level.
To mute the speaker or microphone, just touch the appropriate icon. The icon remains illuminated until
you touch it again to reactivate the speaker or microphone.
Front components
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NOTE: If you mute or reactivate the speaker in a software application, the icon illuminates or darkens
accordingly.
You cannot mute or reactivate the microphone from a software application.
Side components
NOTE: Side components are the same for 6300 and 8300 models.
Figure 1-3 Side components
Table 1-2 Side components
Component Component
1 Hard disc drive activity LED 6 Tray-load optical disc drive
2 HP 6-in-1 media card reader (optional) 7 Optical disc drive eject button
3 (2) USB 3.0 ports 8 Optical disc drive activity LED
4 Microphone/line in jack 9 Power button
5 Headset/line out jack
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Rear components
NOTE: Rear components are the same for 6300 and 8300 models.
Figure 1-4 Rear components
Table 1-3 Rear components
Component Component
1 Access panel 8 DisplayPort connector
2 Access panel latches 9 RJ-45 Gigabit Ethernet port
3 Security lock slot 10 Stereo audio line out
4 Power connector 11 Rear port cover
5 (2) PS/2 mouse and keyboard connectors 12 Serial port (optional)
6 (2) USB 2.0 ports 13 Access panel security screw
7 (2) USB 3.0 ports
Rear components
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Adjusting the tilt/swivel base
Tilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortable
eye level.
Figure 1-5 Adjusting tilt
The tilt/swivel base has a swivel pad on the underside that allows you to swivel the computer up to
360 degrees left or right for the best viewing angle.
Figure 1-6 Adjusting swivel
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Height adjustable/recline stand (optional)
An optional stand may be purchased to allow
height adjustment of 110 mm (4.3 inches)
●
rotation from landscape to portrait position
●
tilt backward up to +60 degrees
●
recline to 30 degrees from the desktop
●
WARNING! If the height adjustable/recline stand is installed, before laying the computer down for
service, position the computer vertically by grasping the sides of the display, and then raise the display
to the highest position.
Do not lay the computer down with the sliding stand in the low position. The stand may suddenly
release which could cause damage to equipment or injury.
Figure 1-7 Height adjustable stand position options
Height adjustable/recline stand (optional)
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To install the height adjustable stand:
1. Insert the stand into the slots in the rear of the computer.
Figure 1-8 Installing the height adjustable stand
2. Install the screws that secure the stand to the computer.
Figure 1-9 Installing the height adjustable stand screws
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2 Activating and Customizing the
Software
NOTE: This chapter provides information for both Windows 7 and Windows 8.
Activating and customizing the software in Windows 7
If your computer was not shipped with a Windows® operating system, some portions of this
documentation do not apply. Additional information is available in online help after you activate the
operating system.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully activated. Doing so may cause errors and prevent the operating system from
installing properly.
NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to
permit the required airflow.
Activating the Windows operating system
The first time you turn on the computer, the operating system is set up and activated automatically. This
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to
complete the activation.
We recommend that you register your computer with HP during operating system setup so you can
receive important software updates, facilitate support questions, and sign up for special offers.
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE
PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the
software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive, the
activation process could take up to 60 minutes.
Activating and customizing the software in Windows 7
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Downloading Windows 7 updates
Microsoft may release updates to the operating system. To help keep the computer running optimally,
HP recommends checking for the latest updates during the initial installation and periodically
throughout the life of the computer.
1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions
on the screen.
2. After an Internet connection has been established, click the Start > All Programs > Windows
Update.
3. Run Windows Update monthly thereafter.
Installing or upgrading device drivers
When installing optional hardware devices after the operating system installation is complete, you must
also install the drivers for each of the devices.
In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386, or use
the Browse button in the dialog box to locate the i386 folder. This action points the operating system
to the appropriate drivers.
Obtain the latest support software, including support software for the operating system, from
http://www.hp.com/support. Select your country and language, select Download drivers and
software (and firmware), enter the model number of the computer, and press Enter.
Customizing the monitor display
If you wish, you can select or change the monitor refresh rates, screen resolution, color settings, font
sizes, and power management settings.
For more information, refer to the online documentation provided with the graphics controller utility or
the documentation that came with your monitor.
Right-click on the Windows desktop, then click Personalize to change display settings.
Activating and customizing the software in Windows 8
Additional information is available in online help after you activate the operating system.
NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to
permit the required airflow.
Activating the Windows Operating System
The first time you turn on the computer, the operating system is set up and activated automatically. This
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to
complete the activation.
10 Chapter 2 Activating and Customizing the Software
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We recommend that you register your computer with HP during operating system set up so you can
receive important software updates, facilitate support questions, and sign up for special offers. You can
also register your computer with HP using the Register with HP app on the Start screen.
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE
PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the
software that runs the computer or prevent its proper installation.
Downloading Windows 8 updates
Microsoft may release updates to the operating system. To help keep the computer running optimally,
HP recommends checking for the latest updates during the initial installation and periodically
throughout the life of the computer.
Run Windows Update as soon as possible after you set up your computer.
1. Point to the upper-right or lower-right corner of the Start screen to display the charms.
2. Click Settings > Change PC Settings > Windows Update.
3. Run Windows Update monthly thereafter.
Customizing the monitor display
You can customize display settings for Windows 8 separately for the Start screen and the Desktop.
To customize the Start screen:
1. Point to the upper-right or lower-right corner of the Start screen to display the charms.
2. Click Settings > Change PC Settings.
3. Click Personalize to change the display settings.
To customize the Desktop:
1. Click the Desktop app on the Start screen.
2. Right-click on the desktop, and then click Personalize to change display settings.
Activating and customizing the software in Windows 8
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3 Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
Change factory default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system configuration, including settings for processor, graphics,
●
memory, audio, storage, communications, and input devices.
Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media
●
devices.
Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run
●
during a Full Boot. You can set the system to:
always Quick Boot (default);
❑
periodically Full Boot (from every 1 to 30 days); or
❑
always Full Boot.
❑
Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
●
(POST) messages. Post Messages Disabled suppresses most POST messages, such as memory
count, product name, and other non-error text messages. If a POST error occurs, the error is
displayed regardless of the mode selected. To manually switch to Post Messages Enabled during
POST, press any key (except F1 through F12).
Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
●
restarted.
Enter the Asset Tag or property identification number assigned by the company to this computer.
●
Enable the power-on password prompt during system restarts (warm boots) as well as during
●
power-on.
Establish a setup password that controls access to the Computer Setup (F10) Utility and the settings
●
described in this section.
Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
●
embedded NIC, so that they cannot be used until they are unsecured.
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Enable or disable removable media boot ability.
●
Solve system configuration errors detected but not automatically fixed during the Power-On Self-
●
Test (POST).
Replicate the system setup by saving system configuration information on a USB device and
●
restoring it on one or more computers.
Execute self-tests on a specified ATA hard drive (when supported by drive).
●
Enable or disable DriveLock security (when supported by drive).
●
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system. To access
the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. Repeatedly press F10 when the monitor light turns green to access the utility.
You can also press Esc to a menu that allows you to access different options available at startup,
including the Computer Setup utility.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
repeatedly press F10 when the monitor light turns green to access the utility.
3. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power, and Advanced.
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down)
keys to select the option you want, then press Enter. To return to the Computer Setup Utilities
menu, press Esc.
5. To apply and save changes, select File > Save Changes and Exit.
If you have made changes that you do not want applied, select Ignore Changes and
●
Exit.
To reset to factory settings or previously saved default settings (some models), select Apply
●
Defaults and Exit. This option will restore the original factory system defaults.
NOTE: Not all settings shown in the following sections are available for all models
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after
exiting the F10 Setup screen.
Computer Setup (F10) Utilities
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Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-1 Computer Setup—File
Option Description
System Information Lists:
●
●
●
●
●
●
●
●
●
Product name
SKU number
Processor type/speed/stepping
Cache size (L1/L2/L3) (dual core processors have this listed twice)
Installed memory size/speed, number of channels (single or dual) (if applicable)
Integrated MAC address for embedded, enabled NIC (if applicable)
System BIOS (includes family name and version)
Chassis serial number
Asset tracking number
ME firmware version
●
ME Management mode
●
About Displays copyright notice.
Set Time and Date Allows you to set system time and date.
Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media.
Replicated Setup Save to Removable Media
Saves system configuration to a formatted USB flash media device.
Restore from Removable Media
Restores system configuration from a USB flash media device.
Default Setup Save Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Apply Defaults and
Exit
Ignore Changes
and Exit
Applies the currently selected default settings and clears any established passwords.
Exits Computer Setup without applying or saving any changes.
Save Changes and
Exit
Saves changes to system configuration or default settings and exits Computer Setup.
14 Chapter 3 Computer Setup (F10) Utility
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Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-2 Computer Setup—Storage
Option Description
Device
Configuration
Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options
may be presented:
Hard Disk: Size, model, firmware version, serial number, connector color.
●
Translation mode (ATA disks only)
Lets you select the translation mode to be used for the device. This enables the BIOS to access
disks partitioned and formatted on other systems and may be necessary for users of older
versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted,
User, and Off.
Available only when the drive translation mode is set to User, allows you to specify the
parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk
I/O requests (from the operating system or an application) into terms the hard drive can
accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256.
The number of sectors per track may not exceed 63.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not
be changed. If the selected translation mode is not compatible with the translation mode that
was active when the disk was partitioned and formatted, the data on the disk will be
inaccessible.
CD-ROM: Model, firmware version, serial number, connector color (not included for USB CD-
●
ROM).
SSD Life Used
●
NOTE: Displays for solid-state drives.
SMART (ATA disks only)
●
Diskette: Model and firmware version.
●
NOTE: Displays for USB diskette drives.
Default Values (ATA disks only)
●
See Translation Mode above for details.
SATA Defaults
Computer Setup (F10) Utilities
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Table 3-2 Computer Setup—Storage (continued)
Storage Options eSATA Port
Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled.
This setting affects only the port with the black connector, labeled as eSATA on the system board.
This port should have the eSATA back panel connector attached to use eSATA drives. For more
information, see the eSATA white paper at
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating system.
There are three supported options: IDE, RAID, and AHCI (default).
CAUTION: SATA emulation changes may prevent access to existing hard drive data and
degrade or corrupt established volumes.
IDE - This is the most backwards-compatible setting of the three options. Operating systems usually
do not require additional driver support in IDE mode.
RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device driver
loaded in the operating system to take advantage of RAID features.
AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take
advantage of more advanced features of the SATA controller.
NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/
AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver
installed, the system will crash (blue screen). RAID volumes may become corrupted if they are
booted to after disabling RAID.
www.hp.com.
Removable Media Boot
Enables/disables ability to boot the system from removable media. Default is enabled.
Max eSATA Speed
Allows you to choose 1.5 Gbps or 3.0 Gpbs as the maximum eSATA speed. By default, the speed
is limited to 1.5 Gbps for maximum reliability.
CAUTION: Consult your eSATA drive and cable manufacturer before enabling 3.0 Gpbs speed.
Some drive and cable combinations may not run reliably at 3.0 Gpbs.
16 Chapter 3 Computer Setup (F10) Utility
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Table 3-2 Computer Setup—Storage (continued)
DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS self-
tests is attached to the system.
Boot Order Allows you to:
EFI Boot Sources: Specify the order in which EFI boot sources (such as a internal hard drive,
●
USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable
operating system image. Each device on the list may be individually excluded from or included
for consideration as a bootable operating system source.
EFI boot sources always have precedence over legacy boot sources.
Legacy Boot Sources: Specify the order in which legacy boot sources (such as a network
●
interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for
a bootable operating system image. Each device on the list may be individually excluded from
or included for consideration as a bootable operating system source.
Specify the order of attached hard drives. The first hard drive in the order will have priority in
the boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: To drag a device to a preferred place, press Enter. To remove the device from
consideration as a bootable device, press F5.
You can use F5 to disable individual boot items, as well as disable EFI boot and/or legacy boot.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system
has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping
the boot menu) when the monitor light turns green. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter.
The computer then boots from the selected non-default device for this one time.
Computer Setup (F10) Utilities
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Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-3 Computer Setup—Security
Option Description
Setup Password Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings under Windows.
Power-On
Password
Password Options
(This selection appears
only if a power-on
password or setup
password is set.)
Allows you to set and enable a power-on password. The power-on password prompt appears after
a power cycle or reboot. If the user does not enter the correct power-on password, the unit will not
boot.
Allows you to enable/disable:
Lock Legacy Resources (determines whether or not Windows Device Manager is allowed to
●
change resource settings for serial and parallel ports).
Stringent security (enabling the stringent password disables the ability to reset the password by
●
moving the jumper on the system board). Default is disabled.
CAUTION: If you enable the stringent security feature and you forget the setup password or
the power-on password, the computer is inaccessible and can no longer be used.
If you lose or forget the password, the system board must be replaced. This scenario is not
covered under warranty.
To prevent the computer from becoming permanently unusable, record your configured setup
password or power-on password in a safe place away from your computer. Without these
passwords, the computer cannot be unlocked.
Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing,
●
the F10 Setup Options without entering setup password). Default is enabled.
Password prompt on F9 & F12 (requires setup password to use these boot functions). Default is
●
enabled.
Network Server Mode. Default is disabled.
●
Smart Cover Allows you to:
Lock/unlock the Cover Lock.
●
Set the Cover Removal Sensor to Disable/Notify User/Setup Password.
●
NOTE: Notify User alerts the user that the sensor has detected that the cover has been removed.
Setup Password requires that the setup password be entered to boot the computer if the sensor
detects that the cover has been removed.
18 Chapter 3 Computer Setup (F10) Utility
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Table 3-3 Computer Setup—Security (continued)
Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for:
Embedded security device
●
System audio
●
USB controller (varies by model)
●
Network controller
●
NOTE: You must disable AMT before trying to hide the network controller.
Serial port
●
Parallel port
●
SATA ports (varies by model)
●
USB Security Allows you to set Enabled/Disabled (default is Enabled) for:
Front USB Ports
●
Rear USB Ports
●
Accessory USB Ports
●
Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled.
Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network
server. (Feature available on NIC models only; the network controller must be either a PCI
expansion card or embedded on the system board.) Default is enabled.
System IDs Allows you to set:
Asset tag (18-byte identifier), a property identification number assigned by the company to the
●
computer.
Ownership tag (80-byte identifier) displayed during POST.
●
Universal Unique Identifier (UUID) number. The UUID can only be updated if the current
●
chassis serial number is invalid. (These ID numbers are normally set in the factory and are used
to uniquely identify the system.)
Keyboard locale setting for System ID entry.
●
Computer Setup (F10) Utilities
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Table 3-3 Computer Setup—Security (continued)
Master Boot Record
Security
Enables/disables Master Boot Record (MBR) security.
The MBR contains information needed to successfully boot from a disk and to access the data stored
on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the
MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities. It also
allows you to recover the "last known good" MBR, should changes to the MBR be detected when
the system is restarted.
When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the
current bootable disk while in MS-DOS or Windows Safe Mode.
NOTE: Most operating systems control access to the MBR of the current bootable disk; the BIOS
cannot prevent changes that may occur while the operating system is running.
Restores the backup Master Boot Record to the current bootable disk. Default is disabled.
Only appears if all of the following conditions are true:
MBR security is enabled
●
A backup copy of the MBR has been previously saved
●
The current bootable disk is the same disk from which the backup copy was saved
●
CAUTION: Restoring a previously saved MBR after a disk utility or operating system has modified
the MBR, may cause the data on the disk to become inaccessible. Only restore a previously saved
MBR if you are confident that the current bootable disk's MBR has been corrupted or infected with a
virus.
20 Chapter 3 Computer Setup (F10) Utility
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Table 3-3 Computer Setup—Security (continued)
System Security
(these options are
hardware dependent)
Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches.
Default is enabled.
SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor.
Changing this setting requires turning the computer off and then back on. Default is disabled.
Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the
processor. Changing this setting requires turning the computer off and then back on. Default is
disabled.
Virtualization Technology Directed I/O (VTd) (enable/disable) - Controls virtualization DMA
remapping features of the chipset. Changing this setting requires turning the computer off and then
back on. Default is disabled.
Trusted Execution Technology (enable/disable) - Controls the underlying processor and chipset
features needed to support a virtual appliance. Changing this setting requires turning the computer
off and then back on. Default is disabled. To enable this feature you must enable the following
features:
Embedded Security Device Support
●
Virtualization Technology
●
Virtualization Technology Directed I/O
●
Embedded Security Device (enable/disable) - Permits activation and deactivation of the Embedded
Security Device.
NOTE: To configure the Embedded Security Device, a Setup password must be set.
Reset to Factory Settings (Do not reset/Reset) - Resetting to factory defaults will erase all
●
security keys and leave the device in a disabled state. Changing this setting requires that you
restart the computer. Default is Do not reset.
CAUTION: The embedded security device is a critical component of many security schemes.
Erasing the security keys will prevent access to data protected by the Embedded Security
Device. Choosing Reset to Factory Settings may result in significant data loss.
Measure boot variables/devices to PCR1 - Typically, the computer measures the boot path and
●
saves collected metrics to PCR5 (a register in the Embedded Security Device). Bitlocker tracks
changes to any of these metrics, and forces the user to re-authenticate if it detects any
changes. Enabling this feature lets you set Bitlocker to ignore detected changes to boot path
metrics, thereby avoiding re-authentication issues associated with USB keys inserted in a port.
Default is enabled.
Computer Setup (F10) Utilities
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Table 3-3 Computer Setup—Security (continued)
System Security
(continued)
DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is
OS management of Embedded Security Device (enable/disable) - This option allows the user to limit
OS control of the Embedded Security Device. Default is enabled. This option is automatically
disabled if Trusted Execution Technology is enabled.
Reset of Embedded Security Device through OS (enable/disable) - This option allows the user
●
to limit the operating system ability to request a Reset to Factory Settings of the Embedded
Security Device. Default is disabled.
NOTE: To enable this option, a Setup password must be set.
No PPI provisioning (Windows 8 only) - This option lets you set Windows 8 to bypass the PPI
●
(Physical Presence Interface) requirement and directly enable and take ownership of the TPM
on first boot. You cannot change this setting after TPM is owned/initialized, unless the TPM is
reset. Default is disabled for non-Windows 8 systems, and enabled for Windows 8.
Allow PPI policy to be changed by OS. Enabling this option allows the operating system to
●
execute TPM operations without Physical Presence Interface. Default is disabled.
NOTE: To enable this option, a Setup password must be set.
enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is
successfully entered, the hard drive will remain inaccessible until one of the passwords is
successfully provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature
is attached to the system.
Secure Boot
Configuration
This is a feature of Windows 8.
Legacy Support—Enable/Disable. Allows you to turn off all legacy support on the computer,
●
including booting to DOS, running legacy graphics cards, booting to legacy devices, and so
on. If set to disable, legacy boot options in Storage > Boot Order are not displayed.
Default is enabled.
Secure Boot—Enable/Disable. Allows you to make sure an operating system is legitimate
●
before booting to it, making Windows resistant to malicious modification from preboot to full
OS booting, preventing firmware attacks. UEFI and Windows Secure Boot only allow code
signed by pre-approved digital certificates to run during the firmware and OS boot process.
Default is disabled, except for Windows 8 systems which have this setting enabled. Secure
Boot enabled also sets Legacy Support to disabled.
Key Management—This option lets you manage the custom key settings.
●
Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded
◦
custom boot keys. Default is Don't Clear.
Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify
◦
the contents of the secure boot signature databases and the platform key (PK) that verifies
kernels during system start up, allowing you to use alternative operating systems.
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Table 3-3 Computer Setup—Security (continued)
Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f
●
keys to access items before the operating system loads. Default is disabled.
NOTE: If Windows 8 detects a serious error, it will interrupt the boot process automatically
and display advanced boot options.
From Windows 8, you can press Shift and select Restart to access the screen that lets you
boot to a device or troubleshoot your computer.
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-4 Computer Setup—Power
Option Description
Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys.
Default is HP Keys.
OS Power
Management
Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the
●
processors power consumption when the processor is idle. Default is extended.
Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce
●
processor voltage and frequency when the current software load does not require the full
capabilities of the processor. Default is enabled.
Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a visual
●
indication of what sleep state the system is in. Each sleep state has a unique blink pattern.
Default is disabled.
NOTE: For Windows 8 systems with Fast Boot support, a normal shutdown goes to the S4
state, not the S5 state.
S0 (On) = Solid green LED.
◦
S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
◦
(green LED) — repeated cycles of 3 blinks and a pause.
S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
◦
(green LED) — repeated cycles of 4 blinks and a pause.
S5 (Soft Off) = LED is off.
◦
Computer Setup (F10) Utilities
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Table 3-4 Computer Setup—Power (continued)
Hardware Power
Management
Thermal Fan idle mode—This bar graph controls the minimum permitted fan speed.
SATA Power Management – Enables or disables SATA bus and/or device power management.
Default is enabled.
S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to
meet EUP Lot 6 requirement of less than 0.5 Watt power usage. Default is disabled.
PCI Express x16 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you
set lower power modes that activate when the bus is not being used. Options are Disabled, LOs,
L1, LOs and L1. Default is ASPM Disabled.
PCI Express x1 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you set
lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1,
LOs and L1. Default is ASPM Disabled.
Network Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate
when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM
Disabled.
USB 3.0 Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate
when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM
Disabled.
NOTE: This setting only changes the minimum fan speed. The fans are still automatically
controlled.
24 Chapter 3 Computer Setup (F10) Utility
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Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-5 Computer Setup—Advanced (for advanced users)
Option Heading
Power-On Options Allows you to set:
POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days).
●
QuickBoot (default) = Do not clear memory or perform a memory test.
◦
FullBoot = Memory test (count) on cold boot. Clears memory on all boots.
◦
Clear Memory = No memory count on cold boot. Clears memory on all boots.
◦
FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more
◦
memory counts until 1st cold boot on or after x days. Clears memory on all boots.
POST messages (enable/disable). Enabling this feature will cause the system to display POST
●
error messages, which are error messages displayed on the monitor during the Power On Self
Test if the BIOS encounters some kind of problem while starting the PC. A POST error message
will only display on screen if the computer is capable of booting this far. If the POST detects
an error before this point, a beep code is generated instead. Default is disabled.
Press the ESC key for Startup Menu (Enable/Disable). This feature controls the display of the
●
text “Press the ESC key for Startup Menu” during POST. This text does not display on
Windows 8 systems with Fast Boot support. Other text also will not display (for example,
Ownership Tag). Default is enabled.
Option ROM Prompt (enable/disable). Enabling this feature will cause the system to display a
●
message before loading option ROMs. Default is enabled.
After Power Loss (off/on/previous state). Default is Power off. Setting this option to:
●
Power off—causes the computer to remain powered off when power is restored.
◦
Power on—causes the computer to power on automatically as soon as power is restored.
◦
Previous state—causes the computer to power on automatically as soon as power is
◦
restored, if it was on when power was lost.
NOTE: If you turn off power to the computer using the switch on a power strip, you will not be
able to use the suspend/sleep feature or the Remote Management features.
POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST
●
process. This delay is sometimes needed for hard disks on some PCI cards that spin up very
slowly, so slowly that they are not ready to boot by the time POST is finished. The POST delay
also gives you more time to select F10 to enter Computer (F10) Setup. Default is None.
Remote Wakeup Boot Source (remote server/local hard drive). Default is Local hard drive.
●
Factory Recovery Boot Support (Enable/Disable). Provides the ability for the BIOS to redirect
●
the boot to the recovery partition on the user hard drive, if present. Some versions of the
recovery software honor the F11 key press even when this feature is disabled by the BIOS.
Default is disabled.
Bypass F1 Prompt on Configuration Changes (Enable/Disable). Allows you to set the computer
●
not to confirm when changes were made. Default is disabled.
Computer Setup (F10) Utilities
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Table 3-5 Computer Setup—Advanced (for advanced users) (continued)
BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.
Onboard Devices Allows you to set resources for or disable Legacy devices.
Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all
operating systems. To hide a device from the operating system, see Security > Device Security.
Bus Options Allows you to enable or disable:
PCI SERR# Generation. Default is enabled.
●
PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration
●
space; only needed when more than one graphics controller is installed. Default is disabled.
Device Options Allows you to set:
Printer mode (Bi-Directional, EPP + ECP, Output Only). ECP = Enhanced Capabilities Port, EPP
●
= Enhanced Parallel Port. Default is EPP+ECP.
Num Lock State at Power-On (off/on). Default is off.
●
Integrated Video (enable/disable). Use this option to disable the integrated video controller
●
when another video controller is present in the system. Default is enabled.
Integrated Graphics (Auto/Disable/Force) Use this option to manage integrated (UMA)
●
graphics memory allocation. The value you choose is allocated permanently to graphics and is
unavailable to the operating system. For example, if you set this value to 512M on a system
with 2 GB of RAM, the system always allocates 512 MB for graphics and the other 1.5 GB for
use by the BIOS and operating system. Default is Auto which sets memory allocation to 512
MB.
If you select Force, the UMA Frame Buffer Size option displays, which lets you set the UMA
memory size allocation between 32 MB and 1 GB.
Internal Speaker (does not affect external speakers). Default is enabled.
●
NIC PXE Option ROM Download (PXE, iSCSI, disabled). The BIOS contains an embedded
●
NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically
used to download a corporate image to a hard drive. The NIC option ROM takes up memory
space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space
is limited. This F10 option will allow users to disable the downloading of this embedded NIC
option ROM thus giving more DCH space for additional PCI cards which may need option
ROM space. The default will be to have the NIC option-ROM-enabled. Default is PXE.
SATA RAID Option ROM Download (enable/disable). The BIOS contains an embedded SATA
●
RAID option ROM for RAID support. This can be temporarily disabled to save DCH space.
Note that with the option ROM disabled, users will be unable to boot to hard drives in the
system while running in RAID mode. Default is disabled.
Multi-Processor (enable/disable). Use this option to disable multi-processor support under the
●
OS. Default is enabled.
Hyper threading (enable/disable). Use this option to disable processor hyper-threading.
●
Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature,
●
which allows one core of the system to run at a higher than standard frequency and power if
other cores are idle. Default is enabled.
26 Chapter 3 Computer Setup (F10) Utility
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Table 3-5 Computer Setup—Advanced (for advanced users) (continued)
VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA
controller will be the “boot” or primary VGA controller.
AMT Configuration Allows you to set:
AMT (enable/disable). Allows you to enable or disable functions of the embedded
●
Management Engine (ME) such as Active Management Technology (AMT). If set to disable, the
Management Engine is set to a temporarily disabled state and will not provide functions
beyond necessary system configuration. Default is enabled.
Unconfigure AMT/ME (enable/disable). Allows you to unconfigure any provisioned
●
management settings for AMT. The AMT settings are restored to factory defaults. This feature
should be used with caution as AMT will not be able to provide any set AMT management
functions once unconfigured. Default is disabled.
Hide Unconfigure ME Confirmation Prompt (enable/disable). Allows you to set the system to
●
not display the confirmation to unconfigure ME.
Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system
●
and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is
deactivated by BIOS and would indicate that a halt occurred during execution if the alert is
sent to the management console. An operating system alert is deactivated by the operating
system image and would indicate that a hang occurred during its initialization. Default is
enabled.
Recovering the Configuration Settings
This method of recovery requires that you first perform the Save to Removable Media command
with the Computer Setup (F10) Utility before Restore is needed. (See
on page 14 in the Computer Setup—File table.)
NOTE: It is recommended that you save any modified computer configuration settings to a USB flash
media device and save the device for possible future use.
To restore the configuration, insert the USB flash media device with the saved configuration and
perform the Restore from Removable Media command with the Computer Setup (F10) Utility.
Computer Setup—File on page 14 in the Computer Setup—File table.)
(See
Computer Setup—File
Recovering the Configuration Settings
27
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4 HP PC Hardware Diagnostics
To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP
includes on all products. This tool can even be used if the computer will not boot to the operating
system.
Why run HP PC Hardware Diagnostics – UEFI
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite
the support process when issues are found. The tools save time by pinpointing the component that
needs to be replaced.
Isolate true hardware failures: The diagnostics run outside of the operating system so they
●
effectively isolate hardware failures from issues that may be caused by the operating system or
other software components.
Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID
●
is generated. This ID can then be provided to the call agent, who will either schedule support or
provide replacement parts.
How to access and run HP PC Hardware Diagnostics
- UEFI
To access the UEFI diagnostics:
1. Restart or turn on the computer and press Esc repeatedly until the BIOS boot menu appears.
2. Press F2 or select Diagnostics (F2).
28 Chapter 4 HP PC Hardware Diagnostics
Page 39
After pressing F2, the BIOS sequentially searches three places for the system diagnostics:
a. First – a connected USB drive (to download the diagnostics tools to a USB drive, see the
instructions in
b. Second – the hard disk drive.
c. Third – in the BIOS, a core set of diagnostics (for memory and hard disk drive) that are
accessible only if the USB or hard disk drive versions are not detected.
Downloading HP PC Hardware Diagnostics to a USB device on page 29).
Downloading HP PC Hardware Diagnostics to a USB device
1. Go to http://www.hp.com.
2. Click the Support & Drivers link.
3. Select the Drivers & Software tab.
4. Enter the product name in the text box and click Search.
5. Select your specific computer model.
6. Select your operating system.
7. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides
additional information.
- or -
Click the Download button and select Run. The download includes instructions (in English) on
how to install the tools on the USB device.
NOTE: HP diagnostic solutions are developed to test components typically included on HP products.
They may not diagnose all third-party accessories that can be added to the system.
Downloading HP PC Hardware Diagnostics to a USB device
29
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5 Serial ATA (SATA) Drive Guidelines
and Features
NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA
(PATA) drives are supported.
SATA Hard Drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable 7/7
Number of pins in power cable 15
Maximum data cable length 39.37 in (100 cm)
Data interface voltage differential 400-700 mV
Drive voltages 3.3 V, 5 V, 12 V
Jumpers for configuring drive N/A
Data transfer rate 3.0 Gb/s
SATA Hard Drive Cables
SATA Data Cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA
1.5 Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never
bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
30 Chapter 5 Serial ATA (SATA) Drive Guidelines and Features
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SMART ATA Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an
impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure
indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If
the drive determines that a failure is imminent, it generates a fault alert.
SMART ATA Drives
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6 Routine Care and Disassembly
Preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to
the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.
32 Chapter 6 Routine Care and Disassembly Preparation
Page 43
Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work
perfectly throughout a normal cycle. The device may function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating static
The following table shows that:
Different activities generate different amounts of static electricity.
●
Static electricity increases as humidity decreases.
●
Relative Humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPs* from plastic tube
Removing DIPs* from vinyl tray
Removing DIPs* from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
NOTE: 700 volts can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree
of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to
electric components and accessories.
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
●
Protect all electrostatic parts and assemblies with conductive or approved containers or
●
packaging.
Electrostatic discharge information
33
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Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
●
Place items on a grounded surface before removing them from their container.
●
Always be properly grounded when touching a sensitive component or assembly.
●
Avoid contact with pins, leads, or circuitry.
●
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
●
foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to equipment:
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground
●
cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord
must be connected and fit snugly into the banana plug connector on the grounding mat or
workstation.
Heel straps/Toe straps/Boot straps can be used at standing workstations and are
●
compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use
them on both feet with a maximum of one-megohm ± 10% resistance between the operator and
ground.
Static Shielding Protection Levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Grounding the work area
To prevent static damage at the work area, use the following precautions:
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected
●
to the work surface and properly grounded tools and equipment.
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
●
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
●
Handle them only at static-free work areas.
Turn off power and input signals before inserting and removing connectors or test equipment.
●
Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
●
1,500
7,500
15,000
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
●
Styrofoam.
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
●
34 Chapter 6 Routine Care and Disassembly Preparation
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Recommended materials and equipment
Materials and equipment that are recommended for use in preventing static electricity include:
Antistatic tape
●
Antistatic smocks, aprons, or sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Conductive foam
●
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
●
Static-dissipative table or floor mats with hard tie to ground
●
Field service kits
●
Static awareness labels
●
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
●
Material handling packages
●
Conductive plastic bags
●
Conductive plastic tubes
●
Conductive tote boxes
●
Opaque shielding bags
●
Transparent metallized shielding bags
●
Transparent shielding tubes
●
Operating Guidelines
To prevent overheating and to help prolong the life of the computer:
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
●
Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented
●
sides of the computer and above the monitor to permit the required airflow.
Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the
●
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airflow.
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
●
matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning
the air vents.
Never operate the computer with the cover removed.
●
Operating Guidelines
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Do not place computers so near each other that they are subject to each other’s re-circulated or
●
preheated air.
Keep liquids away from the computer and keyboard.
●
Never cover the ventilation slots on the monitor with any type of material.
●
Install or enable power management functions of the operating system or other software, including
●
sleep states.
Routine Care
General cleaning safety precautions
1. Never use solvents or flammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and
then use the cloth on the component.
3. Always unplug the computer when cleaning with liquids or damp cloths.
4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5. Disconnect the keyboard before cleaning it.
6. Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the computer case
Follow all safety precautions in General cleaning safety precautions on page 36 before cleaning the
computer.
To clean the computer case, follow the procedures described below:
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
●
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with
●
a cloth or swab dampened with clear water.
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
●
evaporate quickly and not leave a residue.
After cleaning, always wipe the unit with a clean, lint-free cloth.
●
Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents
●
and limit the airflow.
Cleaning the keyboard
Follow all safety precautions in General cleaning safety precautions on page 36 before cleaning the
keyboard.
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To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the
computer case on page 36.
When cleaning debris from under the keys, review all rules in
on page 36 before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from
under the keys.
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
●
Canned, pressurized air may be used to clean debris from under the keys. Caution should be used
●
as too much air pressure can dislodge lubricants applied under the wide keys.
If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool
●
is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these
keys are improperly removed or installed, the keyboard may not function properly.
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed
●
out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to
remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cleaning the display
Wipe the display screen with a clean cloth moistened with water or with a towelette designed for
●
cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into
the housing and damage a component. Never use solvents or flammable liquids on the monitor.
General cleaning safety precautions
To clean the monitor body follow the procedures in
●
Cleaning the mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out
●
any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
To clean the mouse body, follow the procedures in
●
Service Considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.
Cleaning the computer case on page 36.
Cleaning the computer case on page 36.
Service Considerations
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Tools and software requirements
To service the computer, you need the following:
Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)
●
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
●
Phillips #2 screwdriver
●
Diagnostics software
●
HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper-
●
resistant bits (Smart Cover FailSafe Key, PN 166527-002)
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads
and may be of different lengths. If an incorrect screw is used during the reassembly process, it can
damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the
part that was removed, then returned to their proper locations.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the
work area to prevent damage.
Cables and connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care
to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or
removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid
bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location
during the reassembly process. Improper cable placement can damage the computer.
Hard drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This
applies to failed drives as well as replacement spares.
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
●
packaging and label the package “Fragile: Handle With Care.”
Do not remove hard drives from the shipping package for storage. Keep hard drives in their
●
protective packaging until they are actually mounted in the CPU.
Avoid dropping drives from any height onto any surface.
●
If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive
●
while the computer is on or in standby mode.
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Before handling a drive, ensure that you are discharged of static electricity. While handling a
●
drive, avoid touching the connector. For more information about preventing electrostatic damage,
refer to
Do not use excessive force when inserting a drive.
●
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic
●
fields such as monitors or speakers.
Electrostatic discharge information on page 33
Lithium coin cell battery
The battery that comes with the computer provides power to the real-time clock and has a minimum
lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this guide
for instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in
water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the
battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste. In order to forward them to recycling or proper disposal, please use the
public collection system or return them to HP, their authorized partners, or their agents.
Service Considerations
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7 Removal and Replacement
Procedures All-in One (AIO) Chassis
The following sections provide information about disassembling various components of the computer.
Procedures for disassembling both 6300 and 8300 models are the same unless noted.
Preparing to disassemble the computer
To avoid injury and equipment damage, always complete the following steps in order, when opening
the HP Pro All-in-One.
1. Remove all media from the computer.
2. Shut down the computer.
3. After the system has completely shut down, disconnect the power adapter from the back of the
computer.
4. Disconnect all other attached cables from the back of the computer.
5. If the height adjustable/recline stand is installed, before laying the computer down for service,
position the computer vertically by grasping the sides of the display, and then raise the display to
the highest position.
Place the computer face down on a soft flat surface. HP recommends that you set down a blanket,
towel, or other soft cloth to protect the screen surface from scratches or other damage.
WARNING! If the height adjustable/recline stand is installed, do not lay the computer down
with the sliding stand in the low position. The stand may suddenly release which could cause
damage to equipment or injury.
WARNING! Beware of sharp edges inside the chassis.
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Removing the rear port cover
1. If a cable lock is installed on the rear of the unit, remove the lock.
2. Grasp the rear port cover, then pull it down and off the computer.
NOTE: Removing the rear port cover may require that you use a significant amount of force.
NOTE: If using forceful pressure on the ribs does not remove security cover, grip the exposed
edge of the security cover by the AC plug and pull it straight out.
Figure 7-1 Removing the rear port cover
Cable management cover
1. If the rear port cover is installed, remove the cover.
2. Route all peripheral cables through the stand opening and plug them into the appropriate ports as
needed.
Removing the rear port cover
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3. Hold the cable management cover under the cables, align the cover hooks with the slots in the
stand, and then insert the cover and slide it down.
Figure 7-2 Installing the cable management cover
Installing an access panel security screw
You may prevent access to internal components by securing the access panel. Screw a T15 tamperresistant Torx screw through the left latch of the access panel to prevent removal of the panel.
NOTE: Spare parts for the security screw or associated hardware are not provided.
Figure 7-3 Securing the access panel
Synchronizing the optional wireless keyboard or mouse
The optional wireless keyboard and mouse are easy to set up. Just remove the battery tabs on both the
keyboard and the mouse to activate the preinstalled batteries. Also, make sure the Power switch on the
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bottom of the mouse is in the On position (the keyboard does not have a Power switch). Then, turn on
the computer and synchronize them as described below.
NOTE: For better mouse battery life and performance, avoid using your mouse on a dark or high-
gloss surface, and turn mouse power off when not in use.
To synchronize the wireless keyboard and mouse:
1. Make sure the keyboard and mouse are next to the computer, within 30 cm (1 foot) and away
from interference from other devices.
2. Turn on the computer.
3. Insert the wireless receiver into a USB 2.0 port on the computer.
NOTE: Insert the wireless receiver into a USB 2.0 port that is separated from USB 3.0 devices.
Figure 7-4 Installing the wireless receiver
4. Make sure the Power switch on the bottom of the mouse is in the On position.
5. Press and release the Connect button on the bottom of the mouse. The blue activity LED from the
wireless receiver illuminates when the synchronization command has been received and turns off
when synchronization is complete.
Synchronizing the optional wireless keyboard or mouse
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6. Press and release the Connect button on the bottom of the keyboard. The blue activity LED from the
wireless receiver illuminates when the synchronization command has been received and turns off
when synchronization is complete.
Figure 7-5 Synchronizing the wireless keyboard and mouse
NOTE: If the procedure does not work, remove and then reinsert the wireless keyboard and mouse
receiver from the back of the computer and then synchronize the keyboard and mouse again. If
synchronization still does not work, remove and replace the batteries.
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Access panel
The computer has one main rear access panel that allows access to internal components.
To remove the access panel:
1. Prepare the computer for disassembly (see
2. Slide the access panel latches toward the edges of the unit, then slide the access panel toward the
top of the computer until it slides off the unit.
Figure 7-6 Removing the access panel
Preparing to disassemble the computer on page 40).
Access panel
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3. To replace the access panel, hold the panel at a 90-degree angle, place the top into the guides in
the chassis, and then press down to align it with the guides.
Figure 7-7 Replacing the access panel
NOTE: Align the bottom of the access panel with the notches on the outside edge of the
computer (1) when installing.
If an access panel sensor is installed, make sure the tab (2) on the bottom of the access panel
slides over the sensor (3) when replacing the access panel.
Figure 7-8 Access Panel Replacement
4. Push the access panel firmly into place until correctly seated.
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To replace the access panel, reverse the removal procedures.
Access panel
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Stand
The stand is secured with two captive Torx screws. You must remove a plastic cover to gain access to
the screws. You must remove the access panel to remove the stand.
To remove the stand:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
3. Push the release button (1) on the bottom of the stand and pull the back of the stand off (2).
Figure 7-9 Removing the back of the stand
4. Push the base of the stand down (1), and loosen the two captive Torx screws securing the stand to
the chassis (2).
Access panel on page 45).
Preparing to disassemble the computer on page 40).
Figure 7-10 Releasing the stand
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5. Lift the stand up and off the computer.
Figure 7-11 Removing the stand
To replace the stand, reverse the removal procedures.
Stand
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Lower panel
The lower panel is located under the stand and on the bottom part of the computer.
Figure 7-12 Lower panel location
To remove the access panel:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
3. Remove the stand (see
4. Remove the screw (1) in the middle of the lower panel, and detach the lower panel from the
chassis (2).
Figure 7-13 Removing the lower panel
Stand on page 48).
Access panel on page 45).
Preparing to disassemble the computer on page 40).
To replace the lower panel, reverse the removal procedures.
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Metal plate
The metal plate is located under the stand.
Figure 7-14 Metal plate location
To remove the metal plate:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
3. Remove the stand (see
4. Remove the lower panel (see
5. Remove the two Torx screws (1) securing the metal plate to the chassis.
Stand on page 48).
Access panel on page 45).
Lower panel on page 50).
Preparing to disassemble the computer on page 40).
Metal plate
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6. Slide the metal plate left to the left (2), and then lift it off the chassis (3).
Figure 7-15 Removing the metal plate
To replace the lower panel, reverse the removal procedures.
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Replacing drives
Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive
The hard disc drive is located behind the access panel on the left side of the computer (when viewed
from behind). The drive is housed in a removable cage.
Figure 7-16 Hard drive location
If you choose to install an optional 2.5-inch solid state drive (SSD) or self-encrypting drive (SED), you
will need a drive adapter. The drive adapter is not included in the 2.5-inch SSD spare parts kits.
The first hard drive data cable connects to the SATA0 and SATA PWR0 system board connectors.
The second hard drive data cable connects to the SATA1 and SATA PWR1 system board connectors.
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
Access panel on page 45).
Preparing to disassemble the computer on page 40).
Replacing drives
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3. Pull the latch next to the lower side of the hard disc drive cage away from the cage to release it,
then slide the cage toward the edge of the chassis and lift it out.
Figure 7-17 Removing the hard disc drive cage
4. Lift the latch on one side of the hard disc drive cage and pull the hard disc drive out of the cage.
Figure 7-18 Removing the hard disc drive from the cage
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5. Remove the four mounting screws from the hard disc drive. Be sure to keep the blue rubber
grommets with each screw.
Figure 7-19 Removing the mounting screws
6. Screw the four mounting screws into the new hard disc drive. Be sure to keep the blue rubber
grommets behind each screw.
Figure 7-20 Inserting the mounting screws
NOTE: If you choose to install an optional 2.5-inch solid state drive (SSD) or self-encrypting
drive (SED), you must
1. mount the drive in a drive adapter
2. screw the four mounting screws into the drive adapter
Replacing drives
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7. Slide the new hard disc drive, or drive adapter bracket holding an optional 2.5-inch drive, into
the cage until it snaps in place. Be sure that the connector on the hard disc drive is at the opening
of the cage.
Figure 7-21 Inserting the hard disc drive into the cage
8. With the hard disc drive connector facing toward the center of the chassis, place the hard disc
drive cage into the chassis and slide it toward the center until it snaps firmly into place.
NOTE: Make sure the hard drive is firmly seated in the connector. Failure to completely seat the
hard drive may result in the inability to install the access panel, as well as disk errors when
booting the computer.
Figure 7-22 Installing the hard disc drive cage
9. To replace the access panel, set the panel on the back of the computer, slightly above the stand,
and slide it down into place.
10. Reconnect the power cord and external devices.
11. Lock any security devices that were disengaged when the access panel was removed.
12. Turn on the computer.
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Replacing the optical disc drive
The optical disc drive is located above the hard disc drive on the left side of the computer (when
viewed from behind).
The optical drive data cable connects to the SATA2 and SATA PWR2 system board connectors.
NOTE: The drive bracket is not spared. When replacing an optical drive, remove the bracket from
the old drive and install it on the new drive.
Figure 7-23 Optical drive location
1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40).
2. Remove the access panel (see
Access panel on page 45).
Replacing drives
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3. Lift the tab at the back of the optical disc drive enclosure to release the drive.
Figure 7-24 Removing the optical disc drive
NOTE: When replacing an optical drive, remove the bracket from the old drive and install it on
the new drive. The bracket is not spared.
4. Remove the two screws securing the optical disc drive bracket to the drive.
Figure 7-25 Removing the optical disc drive bracket
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5. Secure the optical disc drive bracket to the new drive with the two screws.
Figure 7-26 Attaching the optical disc drive bracket
6. Align the new optical disc drive with the opening in the side of the computer. Push the drive in
firmly until it snaps into place.
NOTE: The optical disc drive can be installed in only one way.
Figure 7-27 Installing the optical disc drive
7. To replace the access panel, set the panel on the back of the computer, slightly above the stand,
and slide it down into place.
8. Reconnect the power cord and external devices.
9. Lock any security devices that were disengaged when the access panel was removed.
10. Turn on the computer.
Replacing drives
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Memory
Memory modules are located on the right side of the computer (viewed from behind). The computer has
two memory slots.
Figure 7-28 Memory module location
For proper system operation, the SODIMMs must be:
industry-standard 204-pin
●
unbuffered non-ECC PC3-10600 DDR3-1600 MHz-compliant
●
1.5 volt DDR3-SDRAM SODIMMs
●
The DDR3-SDRAM SODIMMs must also:
support CAS latency 11 DDR3 1600 MHz (11-11-11 timing)
●
contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification
●
In addition, the computer supports:
1-Gbit, 2-Gbit, and 4-Gbit non-ECC memory technologies
●
single-sided and double-sided SODIMMS
●
SODIMMs constructed with x8 and x16 SDRAMs; SODIMMs constructed with x4 SDRAMs are not
●
supported
NOTE: The system will not operate properly if you install unsupported SODIMM memory.
The system will automatically operate in single channel mode, dual channel mode, or flex mode,
depending on how the SODIMMs are installed. Refer to the following table to identify the SODIMM
channel locations.
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Table 7-1 Identifying SODIMM locations
Location System Board Label Channel
Lower Socket SODIMM1 Channel A
Upper Socket SODIMM3 Channel B
The system will operate in single channel mode if the SODIMM sockets are populated in one
●
channel only.
The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is not
●
equal to the memory capacity of the SODIMM in Channel B. In flex mode, the channel populated
with the least amount of memory describes the total amount of memory assigned to dual channel
and the remainder is assigned to single channel. If one channel will have more memory than the
other, the larger amount should be assigned to channel A.
The system will operate in a higher-performing dual channel mode if the memory capacity of the
●
SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B.
In any mode, the maximum operational speed is determined by the slowest SODIMM in the
●
system.
There are two memory sockets on the system board located behind the memory access panel. To
remove or install memory modules:
To remove a memory module:
1. Prepare the computer for disassembly (see
Preparing to disassemble the computer on page 40).
2. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket,
towel, or other soft cloth to protect the screen surface from scratches or other damage.
3. Remove the access panel (see
Access panel on page 45).
4. To remove a memory module, press outward on the two latches on each side of the SODIMM (1),
then pull the SODIMM out of the socket (2).
Figure 7-29 Removing a memory module
Memory
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5. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1),
then press the SODIMM down (2) so that the latches lock it in place.
Figure 7-30 Installing a memory module
NOTE: A memory module can be installed in only one way. Match the notch on the module with
the tab on the memory socket.
The computer automatically recognizes the additional memory when you turn on the computer.
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Replacing the battery
The RTC battery is located near the memory modules under the memory access panel.
Figure 7-31 Battery location
The battery is located in the memory compartment. The battery that comes with the computer provides
power to the real-time clock. When replacing the battery, use a battery equivalent to the battery
originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery.
WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of
fire and burns if the battery is not handled properly. To reduce the risk of personal injury:
Do not attempt to recharge the battery.
Do not expose to temperatures higher than 60° C (140º F).
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Replace the battery only with the HP spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.
When the battery is removed or replaced, the CMOS settings will be cleared.
Static electricity can damage the electronic components of the computer or optional equipment. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object.
Replacing the battery
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NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC
wall socket. The lithium battery is only used when the computer is NOT connected to AC power.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, go to
recycle.
1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40).
http://www.hp.com/
2. Remove the access panel (see
The battery can now be seen on the lower right side of the fan.
Figure 7-32 Locating the battery
3. To release the battery from its holder, squeeze the metal clamp that extends above one edge of
the battery. When the battery pops up, lift it out (1).
4. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the
positive side up. Push the other edge down until the clamp snaps over the other edge of the
battery (2).
Access panel on page 45).
Figure 7-33 Removing and Replacing a coin cell battery (Type 2)
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Serial port
The serial port is located near the bottom of the computer below the hard drive. It is secured with one
Phillips screw.
Figure 7-34 Serial port location
To remove the serial port:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
3. Remove the lower panel (see
4. Remove the Phillips screw (1) that secures the port to the computer.
5. Slide the bottom of the port assembly to remove it from the tab in the computer (2).
Access panel on page 45).
Lower panel on page 50).
Preparing to disassemble the computer on page 40).
Serial port
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6. Remove the cable from its routing path (3), and remove the serial port assembly from the
computer.
Figure 7-35 Removing the serial port
To install the serial port, reverse the removal procedures.
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Webcam module
On products that ship with a webcam module, the module is located at the top of the computer beneath
the top panel. It is secured with two silver Phillips screws and has one connector.
The webcam module is optional.
Figure 7-36 Webcam module location
To remove the webcam module:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
Access panel on page 45).
Preparing to disassemble the computer on page 40).
Webcam module
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3. Remove the two Torx screws that secure the webcam module bracket to the computer.
Figure 7-37 Removing the webcam module
4. Rotate the assembly to gain access to the connector on the module, and then disconnect the cable
from the module.
Figure 7-38 Disconnecting the webcam module cable
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5. To remove the module from the bracket, remove the two Phillips screws that secure the module,
and then separate the module from the bracket.
Figure 7-39 Disconnecting the webcam module cable
To install a webcam module, reverse the removal procedures.
Webcam module
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Converter board
The converter board is located on the left side of the computer (viewed from behind) under the main
rear cover. It is secured with two Torx screws and has two connectors.
Use the same converter spare part for all display panels; however, you must change jumper settings on
the board based on the display panel.
Figure 7-40 Converter board location
To remove the converter board:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
3. Disconnect the two cables from the board (1).
NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not
pull on the wires.
Access panel on page 45).
Preparing to disassemble the computer on page 40).
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4. Remove the two black Torx screws (2) that secure the board to the computer.
Note the converter board jumper settings stamped on the chassis (3). Be sure to correctly position
the jumpers on the converter board for the installed display panel.
Figure 7-41 Removing the converter board
5. Lift the converter board from the computer.
Be sure to correctly position the jumpers on the converter board for the installed display panel, as
follows:
CAUTION: Incorrect jumper placement can result in damage to the converter board and display
panel.
21.5-inch panel
●
AUO panel: pins (1)(2)
◦
CMI panel: pins (3)(4)
◦
LG panel: pins (7)(8)
◦
23.0-inch panel
●
CMI panel: pins (5)(6)
◦
LG panel: pins (9)(10)
◦
Samsung panel: pins (11)(12)
◦
Converter board
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21.5-inch
23.0-inch
To install the converter board, reverse the removal procedures.
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Touch sensor board
NOTE: The touch sensor board is located on the right side of the computer (viewed from behind)
above the system board. It is secured with one Torx screw and has three connectors.
Touch sensor boards are spared with the touch panel spare part kit. Be sure to replace the touch sensor
board when replacing a touch display panel.
Figure 7-42 Touch sensor board location
To remove the touch sensor board:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
3. Disconnect the cables from the three connectors on the board (1).
NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not
pull on the wires or cables.
Access panel on page 45).
Preparing to disassemble the computer on page 40).
Touch sensor board
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4. Remove the Torx screw (2) that secures the board to the computer.
Figure 7-43 Removing the touch sensor board
5. Lift the touch sensor board from the computer.
To install the touch sensor board, reverse the removal procedures.
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Heat sinks – Graphics board and processor
Separate heat sinks cool the discrete graphic board (select models only) and the processor. If installed,
you must remove the smaller graphics heat sink before you can remove the larger processor heat sink.
The graphics heat sink is secured with three Torx screws – two captured, one not captured. The heat
sinks share the one non-captured screw.
The processor heat sink is secured with five Torx screws – four captured, one shared, not captured.
Model 8300 may include a fan attached to the heat sink.
Figure 7-44 Heat sink locations
Graphics heat sink
To remove the heat sink:
1. Prepare the computer for disassembly (see
2. Remove the center access panel (see
3. Remove the black Torx screw from the top of the heat sink (1).
Preparing to disassemble the computer on page 40).
Access panel on page 45).
Heat sinks – Graphics board and processor
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4. Loosen the two silver captive Torx screws on the heat sink (2), and then lift the heat sink out of the
computer (3).
CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even
the downward forces on the processor. This is especially important as the pins on the socket are
very fragile and any damage to them may require replacing the system board.
CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal
grease on the surface of the processor or the heat sink.
Figure 7-45 Removing the graphics heat sink
To replace the heat sink, reverse the removal procedures.
Processor heat sink – model 6300
To remove the heat sink:
1. Prepare the computer for disassembly (see
2. Remove the center access panel (see
3. If installed, remove the graphics heat sink (see
Access panel on page 45).
Preparing to disassemble the computer on page 40).
Graphics heat sink on page 75).
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4. In the order indicated on the heat sink, loosen the four silver captive Torx screws (1) – (4), and
then lift the heat sink out of the computer (5).
CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even
the downward forces on the processor. This is especially important as the pins on the socket are
very fragile and any damage to them may require replacing the system board.
CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal
grease on the surface of the processor or the heat sink.
Figure 7-46 Removing the processor heat sink — 6300 models
To replace the heat sink, reverse the removal procedures.
Processor heat sink – model 8300
To remove the heat sink:
1. Prepare the computer for disassembly (see
2. Remove the center access panel (see
3. If installed, remove the graphics heat sink (see
4. In the order indicated on the heat sink, loosen the four silver captive Torx screws (1) – (4), and
then lift the heat sink out of the computer (5).
CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even
the downward forces on the processor. This is especially important as the pins on the socket are
very fragile and any damage to them may require replacing the system board.
5. Remove the non-captive Torx screw from the top of the heat sink (5).
Access panel on page 45).
Preparing to disassemble the computer on page 40).
Graphics heat sink on page 75).
Heat sinks – Graphics board and processor
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6. Lift the heat sink assembly from the computer (6).
CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal
grease on the surface of the processor or the heat sink.
Figure 7-47 Removing the processor heat sink — 8300 models
7. If you need to remove the fan from the heat sink, remove the three small Phillips screws that secure
the fan to the heat sink, and lift the fan from the heat sink.
Figure 7-48 Removing the fan from the heat sink
To replace the heat sink, reverse the removal procedures.
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Processor
1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40).
2. Remove the access panel (see
3. Remove the graphics heat sink (see
4. Remove the processor heat sink (see
5. Rotate the locking lever to its full open position (1).
6. Raise and rotate the microprocessor retainer to its fully open position (2).
7. Carefully lift the processor from the socket (3).
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and
handling them could cause irreparable damage. Once pins are damaged it may be necessary to
replace the system board.
The heat sink must be installed within 24 hours of installing the processor to prevent damage to
the processor’s solder connections.
Figure 7-49 Removing the processor
Access panel on page 45).
Graphics heat sink on page 75).
Processor heat sink – model 6300 on page 76).
To install a new processor:
1. Place the processor in its socket and close the retainer. Make sure the slot in the processor fits into
the post on the socket.
2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go
to step 6.
Processor
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3. If reusing the existing fan sink, clean the bottom of the fan sink with the alcohol pad provided in
the spares kit.
CAUTION: Before reinstalling the fan sink you must clean the top of the processor and the
bottom of the fan sink with an alcohol pad supplied in the spares kit. After the alcohol has
evaporated, apply thermal grease to the top of the processor from the syringe supplied in the
spares kit.
4. Apply the thermal grease provided in the spares kit to the top of the processor and install the fan
sink atop the processor.
5. Go to step 7.
6. If using a new fan sink, remove the protective covering from the bottom of the fan sink and place it
in position atop the processor.
7. Secure the fan sink to the system board and system board tray.
CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an
X) to evenly seat the fan sink on the processor. This is especially important as the pins on the
socket are very fragile and any damage to them may require replacing the system board.
NOTE: After installing a new processor onto the system board, always update the system ROM to
ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be
found on the Web at:
http://h18000.www.hp.com/support.
mSATA Solid-State Drive
The mSATA SSD is located on the bottom of the system board. The drive is secured with two Phillips
screws.
NOTE: In the following image, the mSATA SSD is not shown.
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Figure 7-50 mSATA SSD location
To remove the mSATA SSD:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
3. Remove the two Phillips screws that secure the SSD to the computer.
4. Lift the SSD to a 45-degree angle, and then pull it away to remove it from the socket.
To install the mSATA SSD, reverse the removal procedures.
NOTE: mSATA SSD are designed with a notch to prevent incorrect insertion.
WLAN module
The WLAN module is located on the left side of the system board. The module is secured with one
Phillips screw and has two connected antennas.
NOTE: The procedure to replace the WLAN module must be performed by an HP technician.
Preparing to disassemble the computer on page 40).
Access panel on page 45).
WLAN module
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Figure 7-51 WLAN module location
To remove the WLAN module:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
3. Remove the stand (see
Stand on page 48).
4. Remove the lower panel (see
5. Remove the metal plate (see
Access panel on page 45).
Lower panel on page 50).
Metal plate on page 51).
Preparing to disassemble the computer on page 40).
6. Disconnect the antenna cables from the module (1).
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7. Remove the Phillips screw (2) that secures the module to the computer.
Figure 7-52 Removing the WLAN module screw and antennas
8. Lift the module to a 45-degree angle (1), and then pull it away to remove it from the socket (2).
Figure 7-53 Removing the WLAN module
To install the WLAN module, reverse the removal procedures.
WLAN module
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NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
Graphics board
The graphics board is secured with two Torx screws. Removing it allows access to the webcam and
allows you to remove the main rear cover.
Figure 7-54 Graphics board location
To remove the graphics board:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
3. Remove the graphics heat sink (see
4. Remove the two Phillips screws (1) that secure the board to the system board.
Access panel on page 45).
Graphics heat sink on page 75).
Preparing to disassemble the computer on page 40).
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5. Rotate the board upward (2), and then pull it up and away from the connector to remove it from
the computer (3).
Figure 7-55 Removing the graphics board
To replace the graphics board, reverse the removal procedures.
Graphics board
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Speakers
On products that ship with speakers, the speakers are located at the bottom of the computer. Two
separate speakers are each secured by two Torx screws. To remove the right speaker you have to
remove the power supply plug.
Speakers are optional.
Figure 7-56 Speaker location
To remove the speakers:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
3. Remove the stand (see
4. Remove the lower panel (see
5. Remove Torx screw that secures the power connector to the computer, and lift the connector from
its position on top of the left speaker (1).
6. Remove two Torx screws (2) that secure each speaker to the computer.
7. Disconnect the speaker cables from the system board connector labeled SPKR(3).
Figure 7-57 Removing the speakers
Stand on page 48).
Access panel on page 45).
Lower panel on page 50).
Preparing to disassemble the computer on page 40).
8. Remove the speakers from the computer.
To install the speakers, reverse the removal procedures.
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Fan
The fan is located near the middle of the computer and is secured with three Torx screws. You have to
remove the metal plate to remove the fan..
To remove the fan assembly:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
3. Remove the stand (see
4. Remove the lower panel (see
5. Remove the metal plate (see
6. Disconnect the fan cable from the system board connector labeled CHFAN (1).
7. Remove the three Torx screws that secure the fan to the computer (2).
8. Remove the fan from the computer (3).
Figure 7-58 Removing the fan
Stand on page 48).
Access panel on page 45).
Lower panel on page 50).
Metal plate on page 51).
Preparing to disassemble the computer on page 40).
To install the fan assembly, reverse the removal procedures.
NOTE: To avoid damaging the rubber screw grommets installed around the captive screws, when
installing the fan, push down on the fan assembly before you tighten the screws. Make sure the
grommets are positioned correctly before tightening the screws.
Fan
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Side panels
The side panels are located one each side of the computer. They are secured with tabs, and the
removal procedures are similar for both panels.
Figure 7-59 Side panel locations
To remove the side panels:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
3. Remove the stand (see
4. Remove the lower panel (see
5. Remove the optical drive (see
6. Push the side panel out from the bottom (1).
Stand on page 48).
Access panel on page 45).
Lower panel on page 50).
Replacing the optical disc drive on page 57).
Preparing to disassemble the computer on page 40).
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7. Rotate the panel out and off of the computer (2).
NOTE: The removal and replacement procedures are similar for both panels.
Figure 7-60 Removing the side panels (left side shown)
To install the side panels, reverse the removal procedures.
Side panels
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Power supply
The power supply is located at the middle, bottom of the computer. It is secured with two Torx screws.
The power connector mounts separately with one Torx screw. The power supply slides out of the bottom
of the bracket that secures it.
Figure 7-61 Power supply location
To remove the power supply:
1. Prepare the computer for disassembly (see
2. Remove the access panel (see
3. Remove the stand (see
4. Remove the lower panel (see
Stand on page 48).
Access panel on page 45).
Lower panel on page 50).
Preparing to disassemble the computer on page 40).
90 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
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