HP Compaq dx7200 MT, dx7200, Compaq dx7200 Reference Manual
service reference guide
HP Compaq Business PC dx7200 Series
1st Edition
This document provides information on the removal and replacement of all
parts as well as information on troubleshooting, Desktop Management, setup
utilities, PATA and SATA drives, safety, routine care, connector pin
assignments, POST error messages, and diagnostic indicator lights.
Document Part Number 390812-001
Service Reference Guide
HP Compaq Business PC dx7200 Series
1st Edition
Document Part Number: 390812-001
July 2005
© Copyright 2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
Microsoft, MS-DOS, Windows, Windows NT, and Windows XP are trademarks of Microsoft Corporation in the
U.S. and other countries.
Intel is a trademark of Intel Corporation in the U.S. and other countries.
UNIX is a registered trademark of The Open Group.
The only warranties for HP products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
This document contains proprietary information that is protected by copyright. No part of this document may be
photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard
Company.
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily
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harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to
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equipment or loss of information.
Service Reference Guide
HP Compaq Business PC dx7200 Series
First Edition (July 2005)
Document Part Number: 390812-001
Contents
1 Installing the Operating System
1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
1.2 Transferring Files and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.3 Backing Up and Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.3.1 Creating a Backup File—Windows XP Professional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.3.2 Restoring from the Backup File—Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . 1–2
1.4 Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.5 HP Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
2 Setup Utilities and Diagnostics Features
2.1 Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Computer Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
2.2.1 Using Computer Setup (F10) Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
2.2.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
2.2.3 Recovering the Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
2.3 HP Insight Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
2.3.1 Accessing HP Insight Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
2.3.2 Survey Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
2.3.3 Test Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
2.3.4 Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
2.3.5 Log Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
2.3.6 Saving and Printing Information in HP Insight Diagnostics . . . . . . . . . . . . . . . . . . . . . . 2–17
2.3.7 Downloading the Latest Version of HP Insight Diagnostics . . . . . . . . . . . . . . . . . . . . . . 2–18
3Desktop Management
3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.1.1 Altiris Deployment Solution Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.1.2 HP Local Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.2 Remote System Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.1 HP System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.2 HP Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.3 HP Client Management Solutions using Altiris . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.4 HP Local Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
3.3.5 Dantz Retrospect Express. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
3.3.6 Proactive Change Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
3.3.7 Subscriber’s Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
3.3.8 Retired Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
3.4 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
3.4.1 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
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Contents
3.4.2 HPQFlash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
3.4.3 Boot Block Emergency Recovery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
3.4.4 Replicating the Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
3.4.5 Dual-State Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
3.4.6 World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
3.4.7 Building Blocks and Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
3.5 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
3.5.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
3.5.2 Establishing a Setup Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
3.5.3 Establishing a Power-On Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . 3–18
3.5.4 DriveLock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20
3.5.5 Smart Cover Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22
3.5.6 Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
3.5.7 TPM Embedded Security Chip and HP ProtectTools Security Manager. . . . . . . . . . . . . 3–24
3.6 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
3.6.1 Drive Protection System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
3.6.2 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
3.6.3 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
4 Serial and Parallel ATA Drive Guidelines and Features
4.1 SATA 1.5 and 3.0 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 SATA Hard Drive Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.1 SATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.2 SATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 PATA Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
4.4 PATA Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
4.4.1 PATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
4.4.2 PATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
4.5 PATA Drive Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
4.5.1 PATA Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
4.6 SATA SMART Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Drive Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.8 SATA BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.8.1 Legacy Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
4.8.2 Native Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
4.9 Mixed Devices Boot and Drive Letter Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
5 Identifying the Chassis, Routine Care, and Disassembly Preparation
5.1 Chassis Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.1.1 Microtower (MT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.1.2 Slim Tower (ST). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
5.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
5.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
5.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.3 Operating Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
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5.4 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
5.4.1 General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
5.4.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.4.3 Cleaning the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.4.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.4.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.5.4 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.5.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.5.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
6 Removal and Replacement Procedures— Microtower (MT) Chassis
6.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
6.2 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2.1 Installing a Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2.2 Installing a Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
6.3 Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
6.4 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5
6.5 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.5.1 5.25" Drive Bezel Blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.5.2 Diskette Drive Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
6.5.3 3.5" Drive Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
6.6 Cable Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9
6.7 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10
6.8 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12
6.9 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16
6.9.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16
6.9.2 Removing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17
6.9.3 Installing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–19
6.10Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22
6.11Front I/O Panel Housing Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–23
6.12Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24
6.13Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25
6.14Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–26
6.15Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–27
6.16Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29
6.17Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30
6.18System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32
6.19Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–33
6.19.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–34
6.19.2Type 2 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–35
6.19.3Type 3 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–36
Contents
Service Reference Guide, dx7200 390812-001 v
Contents
7 Removal and Replacement Procedures— Slim Tower (ST) Chassis
7.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
7.2 Unlocking the Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3
7.3 Hood Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5
7.4 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
7.4.1 Security Clip. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
7.4.2 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
7.4.3 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7
7.5 Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8
7.6 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9
7.7 Cable Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–11
7.8 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–12
7.9 Vertically Oriented Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–14
7.9.1 Expansion Card Retainer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–14
7.9.2 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–15
7.9.3 PCI Express Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–17
7.10Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–18
7.10.1Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–18
7.10.2Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–19
7.10.3External 3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–21
7.10.4Primary Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–23
7.11Fan Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–27
7.12Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–28
7.13Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29
7.14Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–30
7.15Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–31
7.16Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–32
7.17Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–34
7.18Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–35
7.19System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–37
7.20Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–40
7.20.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–41
7.20.2Type 2 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–42
7.20.3Type 3 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–43
A Connector Pin Assignments
B Power Cord Set Requirements
C POST Error Messages
D Troubleshooting Without Diagnostics
E System Board and Riser Board Reference Designators
FMemory
Index
vi 390812-001 Service Reference Guide, dx7200
Installing the Operating System
CAUTION: Do not add optional hardware or third-party devices to your computer until the operating
Ä
system is successfully installed. Doing so may cause errors and may prevent the operating system from
installing properly.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL
Ä
THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the
software that runs the computer or prevent its proper installation.
The first time the computer is turned on, the operating system is automatically installed. This
takes approximately 10 minutes, depending on the system hardware configuration. At the
beginning of the installation process, you are prompted to select the appropriate language for the
operating system. Read and follow the instructions that appear on the screen to complete the
installation.
If the computer shipped with more than one operating system language on the hard drive, the
✎
installation process could take up to 60 minutes.
During this process, do not turn off your computer unless you are directed to do so.
1
1.1 Installing or Upgrading Device Drivers
To install hardware devices such as a printer, a display adapter, or network adapter after the
operating system installation is completed, the operating system needs access to the appropriate
software drivers for the devices.
If prompted for the I386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.
Obtain the latest support software, including support software for the operating system from
www.hp.com. Click Driver Downloads, select Download drivers and software, enter the
model number of the computer, and press
You can also obtain the latest support software on CDs. The following Web site provides
information on how to purchase a support software CD subscription:
http://h18000.www1.hp.com/support/files/desktops/us/purchase.html
If the computer has an optical CD-RW drive, install the appropriate application to be able to
✎
write to the drive. To install the application, double-click the Setup Software icon on the desktop
or the application launcher and select the Easy CD Creator and Direct CD option when
prompted.
Enter.
Service Reference Guide, dx7200 390812-001 1–1
Installing the Operating System
1.2 Transferring Files and Settings
Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings
from an old computer to a new one. Click Start > All Programs > Accessories > System Tools
> Files and Settings Transfer Wizard.
1.3 Backing Up and Restoring Files
1.3.1 Creating a Backup File—Windows XP Professional
1. Click Start > All Programs > Accessories > System Tools > Backup.
2. Use the Backup or Restore Wizard to create a backup file or tape.
A backup file can be saved to a hard disk, a floppy disk, CD, USB flash media device, tape drive,
✎
or to any other removable or nonremovable media.
1.3.2 Restoring from the Backup File—Windows XP Professional
1. Click Start > All Programs > Accessories > System Tools > Backup.
2. Use the Backup or Restore Wizard to restore files from a backup file.
A backup file can be on a hard disk, a floppy disk, CD, USB flash media device, tape drive, or
✎
any other removable or nonremovable media.
1.4 Converting to NTFS
Windows XP Professional
To convert a FAT or FAT32 volume to NTFS,
1. Click Start > All Programs > Accessories > Command Prompt.
2. Type convert drive_letter: /fs:ntfs (where drive_letter is the volume to be converted) and
Enter.
press
1.5 HP Software
The Microsoft Windows XP Professional operating system is preinstalled on the computer and
will be configured automatically the first time the computer is turned on. The following HP
software may also be installed at that time on selected models:
■ Computer Setup Utilities
■ HP Support Software including device drivers
■ Online Safety & Comfort Guide
■ Power Management with energy saver features
■ Security Management tools
■ Software Support Management tools
1–2 390812-001 Service Reference Guide, dx7200
Installing the Operating System
Certain drivers and utilities are available only in selected languages. You can obtain the latest
version of these files, in English and selected other languages, in one of three ways:
■ Support Software CD
■ HP Web site at www.hp.com
■ Restore Plus! CD, which is supplied with many HP models
Additional HP software may be required in certain situations.
✎
Service Reference Guide, dx7200 390812-001 1–3
Installing the Operating System
1–4 390812-001 Service Reference Guide, dx7200
Setup Utilities and Diagnostics Features
Setup Utilities (F10) and diagnostic features provide information needed about the computer
system when contacting Customer Support. These tools can also be used to:
■ Change factory default settings and to set or change the system configuration, which may be
necessary when you add or remove hardware.
■ Determine if all of the devices installed on the computer are recognized by the system and
functioning properly.
■ Determine information about the operating environment of the computer.
■ Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■ Establish and manage passwords and other security features.
■ Establish and manage energy-saving timeouts.
All features identified in this chapter may not be available on all HP products.
✎
2
2.1 Power-On Self-Test (POST)
POST is a series of diagnostic tests that runs automatically when the system is turned on. POST
checks the following items to ensure that the computer system is functioning properly:
■ Keyboard
■ Memory modules
■ All mass storage devices
■ Processors
■ Controllers
If the Power-On Password is set, a key icon appears on the screen while POST is running. You
✎
will need to enter the password before continuing. Refer to
and Deployment” for information on setting, deleting, or bypassing the password.
If POST finds an error in the system, an audible and/or visual message occurs. For POST error
messages and their solutions refer to Appendix C, “POST Error Messages.”
Section 3.1, “Initial Configuration
Service Reference Guide, dx7200 390812-001 2–1
Setup Utilities and Diagnostics Features
2.2 Computer Setup Utilities
Use Computer Setup Utilities (F10) to:
■ Change factory default settings.
■ Set the system date and time.
■ Set, view, change, or verify the system configuration, including settings for processor,
graphics, memory, audio, storage, communications, and input devices.
■ Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives,
or USB flash media devices.
■ Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests
run during a Full Boot. You can set the system to:
❏ always Quick Boot (default);
❏ periodically Full Boot (from every 1 to 30 days); or
❏ always Full Boot.
■ Select Post Messages Enabled or Disabled to change the display status of Power-On
Self-Test (POST) messages. Post Messages Disabled suppresses most POST messages, such
as memory count, product name, and other non-error text messages. If a POST error occurs,
the error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except
F1 through F12).
■ Establish an Ownership Tag, the text of which is displayed each time the system is turned on
or restarted.
■ Enter the Asset Tag or property identification number assigned by the company to this
computer.
■ Enable the power-on password prompt during system restarts (warm boots) as well as during
power-on.
■ Establish a setup password that controls access to Computer Setup (F10) Utility and the
settings described in this section.
■ Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.
■ Enable or disable removable media boot ability.
■ Enable or disable legacy diskette write ability (when supported by hardware).
■ Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■ Replicate the system setup by saving system configuration information on diskette and
restoring it on one or more computers.
■ Execute self-tests on a specified ATA hard drive (when supported by drive).
■ Enable or disable DriveLock security (when supported by drive).
2–2 390812-001 Service Reference Guide, dx7200
2.2.1 Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning on the computer or restarting the system. To
access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start >Shut Down >Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press
If you do not press the F10 key at the appropriate time, you must restart the computer and press
✎
and hold the
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. Select your language from the list and press the Enter key.
4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage,
Security, Power, and Advanced.
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press
Utilities menu, press
Enter to bypass the title screen, if necessary.
F10 key again to access the utility.
Enter. To return to the Computer Setup
Esc.
Setup Utilities and Diagnostics Features
6. To apply and save changes, select File > Save Changes and Exit.
❏ If you have made changes that you do not want applied, select Ignore Changes and
Exit.
❏ To reset to factory settings or previously saved default settings, select Set Defaults and
Exit. This option will restore the original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the ROM is saving your F10 Computer Setup
Ä
changes because the CMOS could become corrupted. It is safe to turn off all power to the computer after
you exit the F10 Setup screen.
Service Reference Guide, dx7200 390812-001 2–3
Setup Utilities and Diagnostics Features
2.2.2 Computer Setup Menu
Heading Option Description
File System Information Lists:
•Product name
• SKU number (some models)
• Processor type/speed/stepping
• Cache size (L1/L2) (dual core processors have this listed twice)
• Total installed memory size, speed, and operating mode (Single
Channel, Dual Channel, or Asymmetric) (if applicable)
• Installed memory in each DIMM slot, grouped by channels (if
applicable)
• Integrated MAC address for embedded, enabled NIC (if
applicable)
• System BIOS (includes family name and version)
• Chassis serial number
• Asset tracking number
About Displays copyright information.
Set Time and Date Allows you to set system time and date.
Flash System ROM Allows you to select a drive containing a new BIOS.
Replicated Setup Save to Removable Media
Saves system configuration, including CMOS, to a formatted
1.44-MB diskette, a USB flash media device, or a diskette-like
device (a storage device set to emulate a diskette drive).
Restore from Removable Media
Restores system configuration from a diskette, a USB flash media
device, or a diskette-like device.
Default Setup Save Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Apply Defaults
and Exit
Ignore Changes
and Exit
Save Changes and
Exit
Applies the currently selected default settings and clears any
established passwords.
Exits Computer Setup without applying or saving any changes.
Saves changes to system configuration or default settings and exits
Computer Setup.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
2–4 390812-001 Service Reference Guide, dx7200
Setup Utilities and Diagnostics Features
Heading Option Description
Storage Device
Configuration
Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are
displayed. The following options may be presented.
Diskette Type
Identifies the highest capacity media type accepted by the diskette
drive.
Legacy Diskette Drives
Options are 3.5" 1.44 MB, and 5.25" 1.2 MB.
Drive Emulation
Allows you to select a drive emulation type for a certain storage
device. (For example, a Zip drive can be made bootable by
selecting diskette emulation.)
Drive Type Emulation Options
ATAPI Zip drive None (treated as Other)
Diskette (treated as diskette drive)
ATA Hard disk None (treated as Other)
Hard disk (treated as hard drive)
Legacy diskette No emulation options available
CD-ROM drive No emulation options available
ATAPI LS-120 None (treated as Other).
Diskette (treated as diskette drive).
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
Service Reference Guide, dx7200 390812-001 2–5
Setup Utilities and Diagnostics Features
Heading Option Description
Storage
(continued)
Device
Configuration
(continued)
Default Values IDE/SATA
If selected, this option allows you to specify the default values for the
Multisector Transfers, Transfer Mode, and Translation Mode for ATA
devices.
Multisector Transfers (ATA disks only)
Specifies how many sectors are transferred per multi-sector
PIO operation. Options (subject to device capabilities) are
Disabled, 8, and 16.
Transfer Mode (IDE devices only)
Specifies the active data transfer mode. Options (subject to
device capabilities) are PIO 0, Max PIO, Enhanced DMA,
Ultra DMA 0, and Max UDMA.
Translation Mode (ATA disks only)
Lets you select the translation mode to be used for the device.
This enables the BIOS to access disks partitioned and
formatted on other systems and may be necessary for users of
older versions of UNIX (e.g., SCO UNIX version 3.2).
Options are Automatic, Bit-Shift, LBA Assisted, User, and
None
CAUTION: Ordinarily, the translation mode selected
Ä
automatically by the BIOS should not be changed. If the
selected translation mode is not compatible with the
translation mode that was active when the disk was
partitioned and formatted, the data on the disk will be
inaccessible.
Translation Parameters (ATA disks only)
This feature appears only when User translation mode is
✎
selected.
Allows you to specify the parameters (logical cylinders,
heads, and sectors per track) used by the BIOS to translate
disk I/O requests (from the operating system or an
application) into terms the hard drive can accept. Logical
cylinders may not exceed 1024. The number of heads may
not exceed 256. The number of sectors per track may not
exceed 63. These fields are only visible and changeable
when the drive translation mode is set to User.
Storage Options Removable Media Boot
Enables/disables ability to boot the system from removable media.
Legacy Diskette Write
Enables/disables ability to write data to legacy diskettes.
After saving changes to Removable Media Write, the computer
✎
will restart. Turn the computer off, then on, manually.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
2–6 390812-001 Service Reference Guide, dx7200
Setup Utilities and Diagnostics Features
Heading Option Description
Storage
(continued)
Storage Options
(continued)
BIOS DMA Data Transfers
Allows you to control how BIOS device I/O requests are serviced.
When “Enable” is selected, the BIOS will service ATA device read
and write requests with DMA data transfers. When “Disable” is
selected, the BIOS will service ATA device read and write requests
with PIO data transfers.
SATA Emulation
Allows you to choose how the SATA controller and devices are
accessed by the operating system.
“Separate IDE Controller
PATA devices may be accessed in this mode. The SATA and PATA
controllers appear as two separate IDE controllers. Use this option
with Microsoft Windows 2000 and Windows XP.
• SATA 0 is seen as SATA Primary Device 0
• SATA 1 (if present) is seen as SATA Secondary Device 0
• SATA 2 (if present) is seen as SATA Primary Device 1.
• SATA 3 (if present) is seen as SATA Secondary Device 1.
“Combined IDE Controller
SATA devices may be accessed in this mode. The SATA and PATA
controllers appear as one combined IDE controller. Use this option
with Microsoft Windows 98 and earlier operating systems.
• PATA Primary Device 0 replaces SATA 1
• PATA Primary Device 1 replaces SATA 3
” is the default option. Up to 4 SATA and 2
” is the other option. Up to 2 PATA and 2
IDE Controller
Allows you to enable or disable the primary IDE controller. This
feature is supported on some models only.
Primary SATA Controller
Allows you to enable or disable the Primary SATA controller.
Secondary SATA Controller
Allows you to enable or disable the Secondary SATA controller. This
feature is supported on some models only.
DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of
performing the Drive Protection System (DPS) self-tests.
This selection will only appear when at least one drive capable of
✎
performing the DPS self-tests is attached to the system.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
Service Reference Guide, dx7200 390812-001 2–7
Setup Utilities and Diagnostics Features
Heading Option Description
Storage
(continued)
Security Smart Card
Boot Order Allows you to:
Options
• Specify the order in which attached devices (such as a USB
flash media device, diskette drive, hard drive, optical drive, or
network interface card) are checked for a bootable operating
system image. Each device on the list may be individually
excluded from or included for consideration as a bootable
operating system source.
• Specify the order of attached hard drives. The first hard drive in
the order will have priority in the boot sequence and will be
recognized as drive C (if any devices are attached).
MS-DOS drive lettering assignments may not apply after a
✎
non-MS-DOS operating system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device
specified in Boot Order, restart the computer and press F9 when the
monitor light turns green. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred
bootable device and press Enter. The computer then boots from the
selected non-default device for this one time.
Allows you to enable/disable the Smart Card to be used in place of
the Power-On Password. This option only appears if a Smart Card
reader is attached to the system.
Setup Password Allows you to set and enables setup (administrator) password.
If the setup password is set, it is required to change Computer
✎
Setup options, flash the ROM, and make changes to certain plug
and play settings under Windows.
Power-On
Password
Password Options
(This selection will
appear only if a
power-on
password is set.)
Smart Cover Allows you to:
Allows you to set and enable power-on password.
Allows you to:
• Lock legacy resources (appears if a setup password is set)
• Enable/disable network server mode (appears if a power-on
password is set)
• Specify whether the password is required for warm boot
(CTRL+ALT+DEL). (appears if a power-on password is set)
• Lock/unlock the Cover Lock.
• Set the Cover Removal Sensor to Disable/Notify User/Setup
Password.
Notify User alerts the user that the sensor has detected that the
✎
cover has been removed. Setup Password requires that the setup
password be entered to boot the computer if the sensor detects
that the cover has been removed.
This feature is supported on some models only.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
2–8 390812-001 Service Reference Guide, dx7200
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Heading Option Description
Security
(continued)
Embedded
Security
Device Security Enables/disables serial ports, parallel port, front USB ports, system
Network Service
Boot
System IDs Allows you to set:
Allows you to:
• Enable/disable the Embedded Security device.
• Reset the device to Factory Settings.
• Enable/disable power-on authentication support.
• Reset authentication credentials.
This feature is supported on some models only.
audio, internal speaker (does not affect external speakers) network
controllers (some models), MultiBay devices (some models), SMBus
controller (some models), SCSI controllers (some models), and
embedded security device.
Enables/disables the computer’s ability to boot from an operating
system installed on a network server. (Feature available on NIC
models only; the network controller must reside on the PCI bus or be
embedded on the system board.)
• Asset tag (18-byte identifier) and ownership Tag (80-byte
identifier displayed during POST).
• Chassis serial number or Universal Unique Identifier (UUID)
number. The UUID can only be updated if the current chassis
serial number is invalid. (These ID numbers are normally set in
the factory and are used to uniquely identify the system.)
• Keyboard locale setting (for example, English or German) for
System ID entry.
DriveLock Security Allows you to assign or modify a master or user password for drives
that support ATA Security. When this feature is enabled, the user is
prompted to provide one of the DriveLock passwords during POST.
If neither is successfully entered, the hard drive will remain
inaccessible until one of the passwords is successfully provided
during a subsequent cold-boot sequence.
This selection will only appear when at least one drive that
✎
supports ATA Security is attached to the system.
OS Security • Data Execution Prevention (some models) (enable/disable).
Helps prevent OS security breaches.
This selection is in effect only if the processor and operating
✎
system being used comprehend and utilize this feature.
• Intel Virtualization Technology (some models) (enable/disable).
Changing this setting requires turning the computer off and then
back on.
This selection is in effect only if the processor and operating
✎
system being used comprehend and utilize this feature.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
Service Reference Guide, dx7200 390812-001 2–9
Setup Utilities and Diagnostics Features
Heading Option Description
Security
(continued)
Power OS Power
Data Execution
Prevention
Management
Enable/Disable.
Data Execution Prevention Mode help prevent OS security breaches.
This selection is in effect only if the processor and operating
✎
system being used comprehend and utilize the function.
• Runtime Power Management - Enable/Disable. Allows certain
operating systems to reduce processor voltage and frequency
when the current software load does not require the full
capabilities of the processor. This option is only available when
supported by the processor.
• Idle Power Savings - Extended/Normal. Allows certain
operating systems to decrease the processors power
consumption when the processor is idle. This option is only
available when supported by the processor.
• ACPI S3 Support - Enables or disables ACPI S3 support.
• ACPI S3 Hard Disk Reset - Enabling this causes the BIOS to
ensure hard disks are ready to accept commands after
resuming from S3 before returning control to the operating
system.
• ACPI S3 PS2 Mouse Wakeup - Enables or disables waking from
S3 due to PS2 mouse activity.
• USB Wake on Device Insertion - Allows system to wake from
Standby on USB device insertion.
Hardware Power
Management
Thermal Fan idle mode - This bar graph controls the minimum permitted fan
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
SATA power management enables or disables SATA bus and/or
device power management.
speed.
This setting only changes the minimum fan speed. The fans are
✎
still automatically controlled.
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Setup Utilities and Diagnostics Features
Heading Option Description
Advanced*
*For
advanced
users only
Power-On Options Allows you to set:
• POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days).
• POST messages (enable/disable).
• F9 prompt (enable/disable). Enabling this feature will display
the text F9=Boot Menu during POST. Disabling this feature
prevents the text from being displayed but pressing F9 will still
access the Shortcut Boot (Order) Menu screen. See Storage >
Boot Order for more information.
• F10 prompt (enable/disable). Enabling this feature will display
the text F10=Setup during POST. Disabling this feature
prevents the text from being displayed but pressing F10 will still
access the Setup screen.
• F12 prompt (enable/disable). Enabling this feature will display
the text F12=Network Service Boot during POST.
Disabling this feature prevents the text from being displayed but
pressing F12 will still force the system to attempt booting from
the network.
• Option ROM* prompt (enable/disable). Enabling this feature
will cause the system to display a message before loading
options ROMs. (This feature is supported on some models only.)
• Remote wakeup boot source (remote server/local hard drive).
• After Power Loss (off/on/previous state): Set this option to ON:
•Off - causes the computer to remain powered off when power
is restored.
•On - causes the computer to power on automatically as soon
as power is restored.
•On - allows you to power on the computer using a power strip
switch, if the computer is connected to an electric power strip.
•Previous state - causes the computer to power on automatically
as soon as power is restored, if it was on when power was
lost.
If you turn off power to your computer using the switch on a
✎
power strip, you will not be able to use the suspend/sleep feature
or the Remote Management features.
• POST Delay (in seconds) (enable/disable). Enabling this feature
will add a user-specified delay to the POST process. This delay
is sometimes needed for hard disks on some PCI cards that spin
up very slowly; so slowly that they are not ready to boot by the
time POST is finished. The POST delay also gives you more time
to press F10 to enter Computer (F10) Setup.
• I/O APIC Mode (enable/disable). Enabling this feature will
allow Microsoft Windows Operating Systems to run optimally.
This feature must be disabled for certain non-Microsoft
Operating Systems to work properly.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
Service Reference Guide, dx7200 390812-001 2–11
Setup Utilities and Diagnostics Features
Heading Option Description
Advanced*
(continued)
*For
advanced
users only
Power-On Options
(continued)
Execute Memory
Test
BIOS Power-On Allows you to set the computer to turn on automatically at a time you
Onboard Devices Allows you to set resources for or disable onboard system devices
Allows you to set: (continued)
• Hyper-threading (enable/disable)
• Set Up Browse Mode (enable/disable). Enabling this feature
permits Computer Setup to be viewed, but not changed, without
entering the setup password.
• Limit CPUID Maximum Value to 3 - Restricts the number of
CPUID functions reported by the microprocessor. Enable this
feature if booting to WinNT.
• ACPI/USB Buffers @ Top of Memory (enable/disable).
Enabling this feature places USB memory buffers at the top
of memory. The advantage is that some amount of memory
below 1 MB is freed up for use by option ROMs. The
disadvantage is that a popular memory manager, HIMEM.SYS,
does not work properly when USB buffers are at top of memory
AND the system has 64 MB or less of RAM.
Restarts the computer and executes the POST memory test.
specify.
(diskette controller, serial port, or parallel port).
PCI Devices • Lists currently installed PCI devices and their IRQ settings.
• Allows you to reconfigure IRQ settings for these devices or to
disable them entirely. These settings have no effect under an
APIC-based operating system.
PCI VGA
Configuration
Bus Options On some models, allows you to enable or disable:
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
Displayed only if there are multiple PCI video adapters in the
system. Allows you to specify which VGA controller will be the
“boot” or primary VGA controller.
• PCI SERR# Generation.
• PCI VGA palette snooping, which sets the VGA palette
snooping bit in PCI configuration space; only needed when
more than one graphics controller is installed.
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Heading Option Description
Advanced*
(continued)
*For
advanced
users only
Device options Allows you to set:
• Printer mode (bi-directional, EPP & ECP, output only).
• Num Lock state at power-on (off/on).
• S5 Wake on LAN (enable/disable).
• To disable Wake on LAN during the off state (S5), use the arrow
(left and right) keys to select the Advanced > Device Options
menu and set the S5 Wake on Lan feature to “Disable.” This
obtains the lowest power consumption available on the computer
during S5. It does not affect the ability of the computer to Wake on
LAN from suspend or hibernation, but will prevent it from waking
from S5 via the network. It does not affect operation of the network
connection while the computer is on.
• If a network connection is not required, completely disable the
network controller (NIC) by using the arrow (left and right) keys to
select the Security > Device Security menu. Set the Network
Controller option to “Device Hidden.” This prevents the network
controller from being used by the operating system and reduces the
power used by the computer in S5.
• Processor cache (enable/disable).
• Unique Sleep State Blink Patterns. Allows you to choose an LED
blink pattern that uniquely identifies each sleep state.
•1 blink followed by 2-sec. pause = S1
•2 blinks followed by 2-sec. pause = S2
•3 blinks followed by 2-sec. pause = S3
• Integrated Video (enable/disable) Allows you to use integrated
video and PCI Up Solution video at the same time (available on
some models only).
Inserting a PCI or PCI Express video card automatically disables
✎
Integrated Video. When PCI Express video is on, Integrated
Video must remain disabled.
• Monitor Tracking (enable/disable). Allows ROM to save
monitor asset information.
• NIC PXE Option ROM Download (enable/disable). The BIOS
contains an embedded NIC option ROM to allow the unit to
boot through the network to a PXE server. This is typically used
to download a corporate image to a hard drive. The NIC
option ROM takes up memory space below 1MB commonly
referred to as DOS Compatibility Hole (DCH) space. This space
is limited. This F10 option will allow users to disable the
downloading of this embedded NIC option ROM thus giving
more DCH space for additional PCI cards which may need
option ROM space. The default will be to have the NIC option
ROM enabled.
PCI VGA
Configuration
Displayed only if there are multiple PCI video adapters in the
system. Allows you to specify which VGA controller will be the
“boot” or primary VGA controller.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
Service Reference Guide, dx7200 390812-001 2–13
Setup Utilities and Diagnostics Features
2.2.3 Recovering the Configuration Settings
This method of recovery requires that you first perform the Save to Removable Media command
with the Computer Setup (F10) Utility before Restore is needed.
It is recommended that you save any modified computer configuration settings to a diskette, a
✎
USB flash media device, or a diskette-like device (a storage device set to emulate a diskette
drive) and save the diskette or device for possible future use.
To restore the configuration, insert the diskette, USB flash media device, or other storage media
emulating a diskette with the saved configuration and perform the Restore from Removable
Media command with the Computer Setup (F10) Utility.
2.3 HP Insight Diagnostics
HP Insight Diagnostics is included on the Documentation and Diagnostics CD with some
✎
computer models only.
The HP Insight Diagnostics utility allows you to view information about the hardware
configuration of the computer and perform hardware diagnostic tests on the subsystems of the
computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating
hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current
configuration of the computer. From the Survey tab, there is access to several categories of
information about the computer. Other tabs provide additional information, including diagnostic
test options and test results. The information in each screen of the utility can be saved as an html
file and stored on a diskette or USB HP Drive Key.
Use HP Insight Diagnostics to determine if all the devices installed on the computer are
recognized by the system and functioning properly. Running tests is optional but recommended
after installing or connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports
available before placing a call to the Customer Support Center.
Third party devices may not be detected by HP Insight Diagnostics.
✎
2.3.1 Accessing HP Insight Diagnostics
You must boot to the Documentation and Diagnostics CD, as described in the steps below, to
access HP Insight Diagnostics.
1. While the computer is on, insert the Documentation and Diagnostics CD into an optical drive
on the computer.
2. Shut down the operating system and turn off the computer.
3. Turn on the computer. The system will boot to the CD.
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If the system does not boot to the CD in the optical drive, you may need to change the boot order
✎
in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before
booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide on the Documentation
and Diagnostics CD for more information.
4. When prompted, press the Y key if you want to operate in Safe mode or any other key if you
want to operate in Regular mode.
Regular mode is the default mode if no keys are pressed within the specified time frame. If the
✎
screen remains blank after pressing any key other than
when prompted.
5. Select the appropriate language and click Continue.
It is recommended that you accept the assigned default keyboard for your language unless you
✎
want to test your specific keyboard.
6. In the End User License Agreement page, click Agree if you agree with the terms. The HP
Insight Diagnostics utility launches with the Survey tab displayed.
Y, try rebooting and select safe mode
2.3.2 Survey Tab
The Survey tab displays important system configuration information. In the View section on the
left side of the screen, you can select the Summary view to see limited configuration data or
select the Advanced view to see all the data in the selected category. Regardless of whether you
choose Advanced or Summary, the following categories of information are available on the
Survey tab:
All—Gives a listing of all categories of information about the computer.
Overview—Gives you a listing of general information about the computer.
Architecture—Provides system BIOS and PCI device information.
Asset Control—Shows asset tag, system serial number, and processor information.
Communication—Shows information about the computer parallel (LPT) and serial (COM) port
settings, plus USB and network controller information.
Graphics—Shows information about the graphics controller of the computer.
Input Devices—Shows information about the keyboard, mouse, and other input devices
connected to the computer.
Memory—Shows information about all memory in the computer. This includes memory slots on
the system board and any memory modules installed.
Miscellaneous—Shows information obtained from the computer configuration memory
(CMOS), system management BIOS data, system board data, and diagnostics component
information.
Storage—Shows information about storage media connected to the computer. This list includes
all fixed disks, diskette drives, and optical drives.
System—Shows information about the system board, processor, chassis, and BIOS, plus internal
speaker and PCI bus information.
Service Reference Guide, dx7200 390812-001 2–15
Setup Utilities and Diagnostics Features
2.3.3 Test Tab
The Test tab allows you to choose various parts of the system to test. You can also choose the
type of test and testing mode.
There are two test modes to choose from:
■ Interactive Mode—Provides maximum control over the testing process. The diagnostic
software will prompt you for input during tests that require your interaction.You may also
determine whether the test passed or failed.
■ Unattended Mode—Does not display prompts and requires no interaction. If errors are
found, they are displayed when testing is complete.
There are three types of tests to choose from:
■ Quick Test—Provides a predetermined script where a sample of each hardware component
is exercised and requires no user intervention in either Unattended or Interactive mode.
■ Complete Test—Provides a predetermined script where each hardware component is fully
tested. There are more tests available in the Interactive mode, but these require user
intervention.
■ Custom Test—Provides the most flexibility in controlling the testing of a system. The
Custom Test mode allows you to specifically select which devices, tests, and test parameters
are run.
To begin testing:
1. Select the Test tab.
2. On the left side of the tab, select the Type of Test to perform (Quick, Complete, or
Custom).
3. On the left side of the tab, select the Test Mode (Interactive or Unattended).
4. Select the device to be tested from the drop-down list.
5. Choose how you want the test to be executed, either Number of Loops or Tot a l Test Time.
When choosing to run the test over a specified number of loops, enter the number of loops to
perform. If you desire to have the diagnostic test for a specified time period, enter the amount
of time in minutes.
6. Click Begin Testing to start the test. The Status tab, which allows you to monitor the
progress of the test, is automatically displayed during the testing process. When the test is
complete, the Status tab shows whether the device passed or failed.
7. If errors are found, go to the Log tab and click the Error Log to display more detailed
information and recommended actions.
2–16 390812-001 Service Reference Guide, dx7200
2.3.4 Status Tab
The Status tab displays the status of the selected tests. The type of test executed (Quick,
Complete, or Custom) is also displayed. The main progress bar displays the percent complete of
the current set of tests. While testing is in progress, a Cancel Testing button is displayed for use
if you want to cancel the test.
After testing has completed, the Cancel Testing button is replaced with a Retest button. The
Retest button will retest the last set of tests executed. This enables you to re-run the set of tests
without having to re-enter the data in the Test tab.
The Status tab also shows:
■ The devices being tested
■ The tests that are running
■ The overall elapsed time
■ The individual elapsed test times
■ The condition status of each test
2.3.5 Log Tab
Setup Utilities and Diagnostics Features
The Log tab contains two logs, a Tes t Log and an Error Log, each of which can be selected from
the left side of the tab.
The Test Log displays all tests that have been executed, the number of times of execution, the
number of times the test failed, and the time it took to complete the test. The Clear Test Log
button will clear the contents of the Test Lo g .
The Error Log displays the tests for devices that have failed during the diagnostic testing and
includes the following columns of information.
■ The Description section describes the error that the diagnostic test found.
■ The Recommended Repair will give a recommended action that should be performed to
resolve the failed hardware.
■ The Failed Count is the number of times the test has failed.
■ The Error Code provides a numerical code for the failure. The error codes are defined in the
Help tab.
■ The Clear Error Log button will clear the contents of the Error Log.
2.3.6 Saving and Printing Information in HP Insight Diagnostics
You can save the information displayed in the HP Insight Diagnostics Status and Log tabs to a
diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The
system will automatically create an html file that has the same appearance as the information
displayed on the screen.
1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0
Drive Keys are not supported.
2. Click Save in the upper right corner of the tab.
3. Select Save to the floppy or Save to USB key.
4. Enter a file name in the File Name box and click the Save button. An html file will be saved
to the inserted diskette or USB HP Drive Key.
Service Reference Guide, dx7200 390812-001 2–17
Setup Utilities and Diagnostics Features
5. Print the information from the storage device used to save it.
To exit HP Insight Diagnostics, click Exit in the upper right corner of the screen then remove the
✎
Documentation and Diagnostics CD from the optical drive.
2.3.7 Downloading the Latest Version of HP Insight Diagnostics
1. Go to www.hp.com.
2. Click the Driver Downloads or Support & Troubleshooting link.
3. Click the Download driver and software radio button.
4. Enter your product number (for example, dc7600) in the text box and press the Enter key.
5. Select your product.
6. Select your OS.
7. Click the Diagnostics link.
8. Select HP Insight Diagnostics and click Download.
The download includes instructions on how to create the bootable CD.
✎
2–18 390812-001 Service Reference Guide, dx7200
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