HP COMPAQ A1000 User Manual

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Using This Guide

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Basic Troubleshooting

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Index

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Model

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Model Number: A1000

Serial Number:

Purchase Date:

Store Name:

1

Getting Additional Help

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Application Help

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2

Getting Started

Step 1: Unpack the Box

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Box#Contents

1

One Compaq A1000 All-In-One—use the All-In-One for all of your
printing, faxing, copying, and scanning needs.

2

One document exit tray—supports the original document when
faxing, copying, or scanning is complete.

3

One AC power (electrical) cord—plugs into the rear of the All-In-One
to supply electrical power.

4

The telephone cord—plugs into the A1000 telephone line jack.

5

Two ink cartridges—1 color cartridge and 1 black cartridge.

6

CD-ROM—contains the software drivers and application software
required to operate the A1000.

Not Shown:

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Required Purchases

Printer cable—The Compaq A1000 uses a standard USB Device cable
(A Plug/B Plug). This cable is not included with your All-In-One.

Optional Purchases

Photo cartridge —The color cartridge that comes with your A1000 will
provide excellent near photo quality printing. However, an optional
photo cartridge is also available for even higher quality results. You may
purchase this cartridge separately.

3

Step 2: Choose a Location to Operate the
A1000

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Step 3: Prepare the A1000 for Use

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7KH#$4333#DSSHDUV#DV#LOOXVWUDWHG=

Step 4: Set Up the Document Trays

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GRFXPHQWV1

Document Exit Tray

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$OLJQ#WKH#ODWFKHV#RQ#WKH#WUD\V#ZLWK#WKH#VORWV#RQ

81

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6OLGH#WKH#WUD\#ODWFKHV#LQWR#WKH#DSSURSULDWH#VORWV

91

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Extending the paper trays

Installing the document exit tray

4

Step 5: Connect the Telephone (Line) Cord

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+OLQH,#FRUG#WR#WKH#$43331#<RX#PD\#DOVR#FKRRVH#WR#DGG

DQ#H[WHQVLRQ#WHOHSKRQH/#DQVZHULQJ#PDFKLQH#RU
FRPSXWHU#PRGHP1#,I#\RX#KDYH#D#VLQJOH#WHOHSKRQH#OLQH/
WKLV#DOORZV#\RX#WR#XVH#\RXU#WHOHSKRQH#ZKHQ#\RX#DUH#QRW
ID[LQJ1

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SRZHUHG#RQ/#WKH#FDUWULGJH#FDUULDJH#PRYHV#WR#WKH#ORDG
SRVLWLRQ#DQG#WKH#IROORZLQJ#PHVVDJH#LV#GLVSOD\HG=

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HTXLSPHQW#WR#WKH#$4333/#VHH#$SSHQGL[#$1

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41

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$4333#11

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51

WHOHSKRQH#ZDOO#MDFN#21

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WKH#GLVSOD\#LV#EOLQNLQJ1#<RXU#3&#VHWV#DQG#PDLQWDLQV
WKH#GDWH#DQG#WLPH1#+RZHYHU/#LI#\RX#DUH#XVLQJ#WKH
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DQG#7LPH´#LQ#WKH#&RPPRQ#3URFHGXUHV#FKDSWHU1

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\RX#ZDQW#WR#WXUQ#RII#WKH#$4333/#XQSOXJ#WKH#SRZHU
FRUG1

Step 7: Move Cartridge Carriage into the Load
Position

41 3UHVV#WKH#6HWXS#EXWWRQ1
51 3UHVV#WKH#0HQX#EXWWRQ#XQWLO#WKH#IROORZLQJ

PHVVDJH#LV#GLVSOD\HG=

Connecting the cables

Step 6: Connect the AC Power Cord

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WKH#HOHFWULFDO#RXWOHW#XVLQJ#WKH#$&#SRZHU#FRUG1

&RQQHFW#RQH#HQG#RI#WKH#$&#SRZHU#FRUG#LQWR#WKH

41

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&RQQHFW#WKH#RWKHU#HQG#LQWR#D#VWDQGDUG#$&#SRZHU

51

RXWOHW#+4539/#93+],#61

CAUTION:

Make certain that you plug the cord into a grounded
(three-prong) wall outlet. Using an outlet that is not grounded
may damage the A1000.

3UHVV#WKH#6WDUW

61

EXWWRQ#DQG#WKH#FDUULDJH#ZLOO

PRYH#LQWR#WKH#/RDG#SRVLWLRQ1

5

Step 8: Install the Ink Cartridges

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WKH#WRS#HGJH1

51 3XOO#WKH#FRQWURO#SDQHO#IRUZDUG1

Lifting the control panel

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WKH#ULJKW#FDUULDJH#VORW1#3UHVV#EDFN#XQWLO#WKH
FDUWULGJH#ORFNV#ILUPO\#LQWR#SODFH1

61 /LIW#WKH#LQN#FDUWULGJH#DFFHVV#GRRU1#)RU#EHWWHU

DFFHVV/#VWRZ#WKH#GRFXPHQW#LQSXW#WUD\#DZD\1

Lifting the ink cartridge access door

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SDFNDJLQJ1#+ROG#WKH#LQN#FDUWULGJH#E\#WKH#EODFN
DUHDV#RU#FRORUHG#WRS#RQO\1

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FDUHIXOO\#SXOOLQJ#RQ#WKH#\HOORZ#WDE1#%H#VXUH#WR
UHPRYH#DOO#RI#WKH#WDSH1#'R#QRW#WRXFK#WKH#FRSSHU
DUHD#RQ#WKH#ERWWRP#RI#WKH#FDUWULGJH1

Installing the printer cartridge

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WKH#OHIW#FDUULDJH#VORW1#3UHVV#EDFN#XQWLO#WKH
FDUWULGJH#ORFNV#ILUPO\#LQWR#SODFH1

If the ink cartridges move loosely in the carriage, they are not
locked into place.

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FDUWULGJH#WR#KHOS#ZLWK#WKHLU#LQVWDOODWLRQ1

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WKH#FRQWURO#SDQHO#XQWLO#LW#VQDSV#FORVHG1#7KH
IROORZLQJ#PHVVDJH#GLVSOD\V#RQ#WKH#/&'#SDQHO=

<1 3UHVV#6WRS

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&DUWULGJHV´#LQ#WKH#&RPPRQ#3URFHGXUHV#FKDSWHU#RI
WKLV#JXLGH1

1

6

Step 9: Check Phone Line

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Start

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GLDO#WRQH/#\RX#DUH#SURSHUO\#FRQQHFWHG1#3UHVV#6WRS#WR
KDQJ#XS1

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OLQH#FRUG#LV#FRQQHFWHG#VHFXUHO\#LQWR#WKH#ZDOO#DQG#LQWR
WKH#VRFNHW#RI#WKH#$4333#PDUNHG#/,1(1

Step 10: Load Paper

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SDSHU#LQSXW#WUD\1

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IDFLQJ#\RX1#2ULHQW#WKH#KHDG#RI#WKH#SDSHU#VR#WKDW
WKH#KHDG#LV#IDFLQJ#GRZQ1

51 $OLJQ#WKH#SDSHU#ZLWK#WKH#SDSHU#JXLGH1#6TXHH]H

WKH#OHIW#SDSHU#JXLGH#DQG#PRYH#LW#WR#WKH#ULJKW#WR
PDWFK#WKH#ZLGWK#RI#WKH#SDSHU1#2

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LQWR#WKH#SDSHU#LQSXW#WUD\#WKHQ#SUHVV#WKH#)RUP#)HHG
EXWWRQ1

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;#ò´#E\#44´0VL]HG#SDSHU#LQWR#WKH#SDSHU#LQSXW#WUD\/#\RX

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SDSHU#VL]H#LQ#WKH#SULQWHU#VRIWZDUH#DQG#RQ#WKH#$4333
EHIRUH#SULQWLQJ#RQ#WKDW#SDSHU1#6HH#WKH#³/RDGLQJ
'LIIHUHQW#6L]HG#3DSHU´#VHFWLRQ#RI#WKH#&RPPRQ
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EH#LQVWDOOHG#EHIRUH#WKH#SDSHU#VL]H#PD\#EH#VHW#LQ#WKH
SULQWHU#VRIWZDUH1

Inserting paper into the A1000

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SDSHU#WUD\#LV#HPSW\#GXH#WR#RQH#RI#WKH#IROORZLQJ
UHDVRQV=

• 7KH#SDSHU#GRHV#QRW#ORDG#ZKHQ#VWDUWLQJ#WR#SULQW#D

MRE1

• 7KH#SULQWHU#UXQV#RXW#RI#SDSHU#ZKLOH#SULQWLQJ1

7KH#/&'#SDQHO#ZLOO#WKHQ#GLVSOD\#WKH#IROORZLQJ
PHVVDJH=

Connecting the cables

Step 11: Connect the USB Printer Cable

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VWDQGDUG#ZLWK#\RXU#XQLW1#<RX#PXVW#SXUFKDVH#DQ#86%
FDEOH#VHSDUDWHO\1

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41 &RQQHFW#RQH#HQG#RI#WKH#86%#SULQWHU#FDEOH#WR#WKH

SULQWHU#SRUW#RQ#WKH#UHDU#RI#WKH#$4333#31

51 &RQQHFW#WKH#RWKHU#HQG#RI#WKH#86%#SULQWHU#FDEOH

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\RXU#FRPSXWHU#41

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3URFHHG#WR#WKH#&RPSDT#$4333#6RIWZDUH#,QVWDOODWLRQ
FKDSWHU#WKDW#IROORZV1

7

Compaq A1000 Software Installation

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$4333#6RIWZDUH1#<RX#ZLOO#QHHG#WR#GR#WKLV#DIWHU#\RX
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'ULYHUV#&'1#7KH#$4333#'ULYHUV#&'#LQFOXGHV#WKH
IROORZLQJ#VRIWZDUH=

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&'#PXVW#EH#LQVWDOOHG#IRU#WKH#$4333#WR#IXQFWLRQ
SURSHUO\1

Description of Programs and Drivers

Printer Driver

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SULQWHU#\RX#DUH#XVLQJ#DQG#FRQWUROV#WKH#YDULRXV#VHWWLQJV/
VXFK#DV#SULQW#TXDOLW\#DQG#SDSHU#W\SH1#<RX#GHILQH#WKHVH
VHWWLQJV#ZLWKLQ#WKH#SULQWHU#GULYHU/#ZKLFK#WKHQ
FRPPXQLFDWHV#WKH#VHWWLQJV#WR#ERWK#WKH#FRPSXWHU#DQG
WKH#SULQWHU1

Scanner Driver

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JUDSKLFV#RU#2&5#+2SWLFDO#&KDUDFWHU#5HFRJQLWLRQ,
DSSOLFDWLRQV#SURJUDP#WKDW#VXSSRUWV#WKH#7:$,1
VWDQGDUG>#IRU#H[DPSOH/#06#,PDJLQJ/#06#3DLQW1

)RU#LQIRUPDWLRQ#RQ#KRZ#WR#XVH#WKH#VFDQ#RSWLRQV/#VHH#WKH
6FDQQLQJ#FKDSWHU1

Compaq A1000 Software and Compaq Internet
Desktop

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KRZ#\RX#ZDQW#WR#XVH#\RXU#&RPSDT#$4333#WR#SULQW/
ID[/#FRS\/#DQG#VFDQ1

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ZKLFK#SURYLGHV#DFFHVV#WR#D#QXPEHU#RI#IHDWXUHV
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FRS\LQJ/#DQG#VFDQQLQJ1

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TXLFNO\#WUDQVPLW#VFDQQHG#GRFXPHQWV#E\#ID[#RU
HOHFWURQLF#PDLO/#WR#SULQW#D#GRFXPHQW#RQ#\RXU#SULQWHU/
DQG#GRZQORDG#SDJHV#WR#\RXU#ZHE#VLWH1#6HH#WKH
H[WHQVLYH#2QOLQH#+HOS#IRU#LQVWUXFWLRQV#RQ#KRZ#WR#XVH
WKH#DYDLODEOH#IHDWXUHV1

System Requirements

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FRPSXWHU#VHWXS=

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• &'0520#GULYH#UHTXLUHG#IRU#VRIWZDUH

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1

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QRW#IRU#XVH#RXWVLGH#RI#WKH#FRXQWU\#SXUFKDVHG1

Installing the Software for Your Compaq
A1000

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H[FHHGV#WKH#V\VWHP#UHTXLUHPHQWV#IRU#WKH#GULYHUV#DQG
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5HTXLUHPHQWV´#OLVWHG#DERYH1

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86%#W\SH#$2%#FDEOH#ZKLFK#PXVW#EH#SXUFKDVHG
VHSDUDWHO\1

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3RZHU#XS#WKH#$4333#WKHQ#FRQQHFW#WKH#86%

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3URFHGXUHV#FKDSWHU#RI#WKLV#JXLGH1

10

Compaq A1000 Controls and Features

Control Locations and Functions

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FRPSRQHQWV#RI#\RXU#$43331

Front view of the A1000

&RQWUROV

Control Panel Accesses the functions of the A1000.

1

Document Input

2

Tray

Document Input

3

Guides

Paper Input Tray

4

Extension

Paper Exit Tray Holds printed pages.

5

Document Exit

6

Tray

Supports documents for faxing,
copying, or scanning.

Aligns original document for faxing,
copying, or scanning.

Supports paper.

Holds original documents that have
been fed through the A1000 scanner.

Control Panel

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&RQWURO#3DQHO#)HDWXUHV

Fax Use to fax a document.

1

Copy Copies a document.

2

Scan

3

Setup

4

Menu Displays features for each operation.

5

Options Changes the settings for that feature when

6

Pause/

7

Redial

Stop/Clear

8

Form Feed Use to continue printing after reloading the paper

9

Start/Dial Begin a selected action, such as faxing.

:

Compaq

;

Control Form

Keypad Dials a number or selects a value for printing

<

#/

=

Speed Send

Creates electronic files on your host computer
from hardcopy documents.

Provides menus to access the system setup,
cartridge maintenance, and print report features.

pressed after the menu button.

Adds a three-second pause when dialing or dials
the last number called.

Halts an action or clears an incorrect value.
When multiple jobs are running, use the
button to select a job. Press

to let the job continue.

Start

tray when it runs out of paper during a print job.
Also removes paper if paper does not exit
completely after printing.

Press this button first for On Hook Dialing (OHD).

Prints out the Compaq Control Form or starts a
task using this form.

copies.

Enters the “#” symbol when dialing. If pressed
when system is in the idle state, this button
provides access to the Speed Send menu. (Send
to Fax or Email.)

Stop

Option

to stop it or

11

Rear View

5HDU#9LHZ#)HDWXUHV

AC power cord connector.

1

USB port (top right).

2

Extension (EXT) Line to telephone or answering machine.

3

Telephone (LINE) to wall jack.

4

12

Common Procedures

Common Procedures

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\RX#ZLOO#QHHG#WR#RSHUDWH#\RXU#&RPSDT#$43331#7KHVH
SURFHGXUHV#LQFOXGH=

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• 8VLQJ#WKH#$4333#0RQLWRU#3URJUDP1

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• 6HWWLQJ#WKH#GDWH#DQG#WLPH1

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• $OLJQLQJ#SULQW#FDUWULGJHV1

• &OHDQLQJ#SULQW#FDUWULGJHV1

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Accessing the Compaq A1000 Internet Desktop

Using the A1000 Monitor Program

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WKH#86%#FDEOH#DQG#WKH#VRIWZDUH#LV#LQVWDOOHG/#WKH#$4333
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LV#UXQQLQJ/#WKH#IROORZLQJ#LFRQ#ZLOO#DSSHDU#LQ#WKH#V\VWHP
WUD\1

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13

Changing Default Settings

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SURYLGHV#D#VLPSOH#XVHU#LQWHUIDFH#WR#FKDQJH#DQG#VHW#XS#WKH
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Stand Alone Operation

Setting the Date and Time

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Setting the Date and Time from the Computer

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51 6HOHFW#WKH#)D[#WDE1
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Setting the Date and Time from the A1000 Control
Panel

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SHUIRUP#WKH#IROORZLQJ#WDVNV=

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z

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14

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WKURXJK#WKH#FRUUHFW#VHWWLQJV1#3UHVVLQJ#6WRS#DW#DQ\#WLPH
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Printing Reports

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Transmission Report Default Settings

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Fax Confirmation Report

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1

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#

Transmission and Reception Logs

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Speed Send List

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Self Test

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71 3UHVV#6WDUW#WR#SULQW#WKH#VHOI#WHVW1

15

Changing Print Cartridges

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Changing Print Cartridges from the Computer

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1

Changing Print Cartridges from the A1000 Control
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16

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Aligning Print Cartridges from the Computer

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Aligning Print Cartridges

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17

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Aligning Print Cartridges from the A1000 Control Panel

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Cleaning Print Cartridges

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Printing the Cartridge Clean and Nozzle Test
from the Computer

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Printing the Cartridge Clean and Nozzle Test
from the Control Panel

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Checking the Clean Nozzle Printout

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Wipe the Print Nozzles

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Cleaning the print cartridges

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19

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Installing and Using the Optional Photo Cartridge

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Loading Different Sized Paper

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Setting Paper Size for Standalone Copying and Faxing
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Setting the Default Paper Size for Computer-assisted
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Printing on Envelopes

Preparing Envelopes for Printing

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Calibrating the Scanner

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Loading an Envelope

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Inserting an envelope

21

Control Panel Setup Button

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Date/Time

Maintenance

Print Report

Paper Size

Fax Print

Ringer Volume

Silent Operation

Fax Receive Mode

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These options allow you to change the date and time.

Use Cartridge Change to gain access to the Printer Cartridges for removal or insertion.
Use Print Align when the printed text looks jagged.
Use Print Clean when the Self Test page shows a clogged nozzle.
Use Scanner Init to recalibrate the scanner after cleaning the scanner or when vertical

stripes are visible in scanned images.
Press the

This setting allows you to print five different reports.
The Fax Confirm Report prints a report for the last fax sent.
The Transmit Log lists the faxes that were sent.
The Receive Log lists the faxes that were received.
The Speed Send List lists the Speed Send numbers and names.
The Self Test checks that the printer is functioning correctly.
Press the

Use this feature for fax printing and standalone copy functions only. The size of paper
loaded into the paper input tray should always be selected here.

Use Letter Quality for the best quality print.
Use Draft Quality to print faster and use less ink.
Use Ink Saver to use less ink.

Use these settings to adjust the ringer volume.
Use with Silent Operation for silent reception of faxes.

Select this mode for quiet fax reception. When
generated. Use with ringer volume

The Tel setting allows you to use an extension telephone and start the fax by pressing
*9* on the handset if an incoming fax is heard.

The Ans/Fax settings allow an answering machine to be attached to your A1000.
When a call comes in, the fax senses the fax tones. If it doesn’t sense these tones,
then the answering machine allows the caller to leave a message.

The Fax setting should be used when the A1000 is attached to a dedicated Fax
telephone line.

The DRPD mode is available once a distinctive ring pattern is learned.

button to initiate the selected report.

Start

button to initiate the selected report.

Start

for quiet fax reception.

Off

is selected, error tones are not

Yes

continued

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Setup DRPD

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Press

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number from another telephone within three minutes. You must have the DRPD
Service enabled by your telephone company.

When On, all faxes will be scanned into memory and then faxed. When Off, all faxes
will be faxed and scanned at the same time.

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to set the A1000 to learn the next ring pattern. Call the Fax telephone

23

Compaq A1000 Settings Utility

Changing Settings Overview

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Printer
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Print Allows you to print the

Allows you to access
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Compaq Control
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Click this button to access the
Printer Control Program.

Select the number of copies to
print. Click
ready to print.

Print

when you are

Accessing the Compaq A1000 Settings Utility

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24