HP Compaq 6000 Pro All-in-One PC Maintenance & Service Manual

Maintenance & Service Guide

HP Compaq 6000 Pro All-in-One PC

© Copyright 2010 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.

Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.

The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.

This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.

Maintenance & Service Guide

HP Compaq 6000 Pro All-in-One PC

First Edition (June 2010)

Document Part Number: 628499-001

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

iv About This Book

Table of contents

1 Product Features ............................................................................................................................................ 1

Front Components ................................................................................................................................ 3

Rear and Side Components ................................................................................................................. 4

2 Installing and Customizing the Software ...................................................................................................... 5

Installing the Operating System ........................................................................................................... 5

Downloading Microsoft Windows Updates ........................................................................................... 6

Installing or Upgrading Device Drivers (Windows systems) ................................................................. 6

Accessing Disk Image (ISO) Files ........................................................................................................ 6

Protecting the Software ........................................................................................................................ 7

3 Computer Setup (F10) Utility ......................................................................................................................... 8

Computer Setup (F10) Utilities ............................................................................................................. 8

Using Computer Setup (F10) Utilities .................................................................................. 9

Computer Setup—File ....................................................................................................... 10

Computer Setup—Storage ................................................................................................ 11

Computer Setup—Security ................................................................................................ 13

Computer Setup—Power ................................................................................................... 17

Computer Setup—Advanced ............................................................................................. 18

Recovering the Configuration Settings ............................................................................................... 21

4 Serial ATA (SATA) Drive Guidelines and Features .................................................................................... 22

SATA Hard Drives .............................................................................................................................. 22

SATA Hard Drive Cables .................................................................................................................... 22

SATA Data Cable .............................................................................................................. 22

SMART ATA Drives ............................................................................................................................ 23

Hard Drive Capacities ........................................................................................................................ 23

5 Identifying the Chassis, Routine Care, and Disassembly Preparation .................................................... 24

Chassis Designation ........................................................................................................................... 24

All-in One ........................................................................................................................... 24

Electrostatic Discharge Information .................................................................................................... 25

Generating Static ............................................................................................................... 25

v

Preventing Electrostatic Damage to Equipment ................................................................ 25

Personal Grounding Methods and Equipment ................................................................... 26

Grounding the Work Area .................................................................................................. 26

Recommended Materials and Equipment .......................................................................... 27

Operating Guidelines .......................................................................................................................... 27

Routine Care ...................................................................................................................................... 28

General Cleaning Safety Precautions ................................................................................ 28

Cleaning the Computer Case ............................................................................................ 28

Cleaning the Keyboard ...................................................................................................... 28

Cleaning the Monitor .......................................................................................................... 29

Cleaning the Mouse ........................................................................................................... 29

Service Considerations ...................................................................................................................... 29

Tools and Software Requirements .................................................................................... 29

Screws ............................................................................................................................... 30

Cables and Connectors ..................................................................................................... 30

Hard Drives ........................................................................................................................ 30

Lithium Coin Cell Battery ................................................................................................... 31

6 Illustrated parts catalog ............................................................................................................................... 32

Computer major components ............................................................................................................. 32

Mass storage devices ......................................................................................................................... 35

Sequential part number listing ............................................................................................................ 36

7 Removal and Replacement Procedures All-in One (AIO) Chassis ........................................................... 38

Preparing to Disassemble the Computer ........................................................................................... 38

Small Rear Cover ............................................................................................................................... 39

Port Cover .......................................................................................................................................... 40

Stand .................................................................................................................................................. 41

Optical Drive ....................................................................................................................................... 42

Hard Drive .......................................................................................................................................... 44

Memory .............................................................................................................................................. 47

Upper Rear Panel ............................................................................................................................... 49

Webcam Module ................................................................................................................................ 51

Bluetooth Module ............................................................................................................................... 53

Small Fan ........................................................................................................................................... 55

Heat Sink (Thermal Module) .............................................................................................................. 56

Processor ........................................................................................................................................... 57

Graphics Board .................................................................................................................................. 59

I/O Panel ............................................................................................................................................ 61

TV Tuner Module ................................................................................................................................ 63

Cable Connector ................................................................................................................................ 65

WLAN Module .................................................................................................................................... 67

Outer/Left Rear Panel ........................................................................................................................ 69

vi

Display Control Board ........................................................................................................................ 71

Power Button Board ........................................................................................................................... 73

Inverter Board ..................................................................................................................................... 75

Optical Drive Connector Board ........................................................................................................... 77

Hood Sensor ...................................................................................................................................... 79

Hard Drive Connector ......................................................................................................................... 81

Fan ..................................................................................................................................................... 83

Speakers ............................................................................................................................................ 85

System Board Shield .......................................................................................................................... 86

System Board ..................................................................................................................................... 88

Display Panel ..................................................................................................................................... 90

Appendix A POST Error Messages ................................................................................................................ 92

POST Numeric Codes and Text Messages ....................................................................................... 93

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 100

Appendix B Connector Pin Assignments .................................................................................................... 104

Ethernet BNC ................................................................................................................................... 104

USB .................................................................................................................................................. 104

Microphone ....................................................................................................................................... 104

Headphone ....................................................................................................................................... 105

Line-in Audio .................................................................................................................................... 105

Line-out Audio .................................................................................................................................. 105

Appendix C Power Cord Set Requirements ................................................................................................ 106

General Requirements ..................................................................................................................... 106

Japanese Power Cord Requirements .............................................................................................. 106

Country-Specific Requirements ........................................................................................................ 107

Appendix D Specifications ............................................................................................................................ 108

All-in One Models ............................................................................................................................. 108

Index ................................................................................................................................................................. 109

vii

viii

1 Product Features

The HP Compaq 6000 Pro All-In One Business PC offers the following features:

●

Intel® Core™ 2 Duo processors

●

Windows® 7 Professional 32- or 64-bit operating system

●

Up to 8 gigabytes (GB) of DDR3 memory

●

Hard drives up to 1 terabyte

●

Optional 80-GB solid-state drive

●

21.5-inch diagonal widescreen Full HD WLED anti-glare display (1080p)

●

Bluetooth® wireless solutions

●

16x Max SuperMulti optical drive and slim-tray DVD burner with Lightscribe

●

7 USB ports

●

IEEE 1394 Firewire® port

●

6-in-1 memory card reader

●

Integrated Intel Graphics Media Accelerator 4500 HD, or optional NVIDIA GeForce GT230
discrete graphics

●

Optional TV tuner

●

PS/2 ports for the mouse and keyboard

●

Removable panels on the back of the chassis allow administrators to easily and efficiently
service the PC

●

Adjustable tilt and swivel stand

●

Intel Q43 Express chipset

●

Optional wireless connectivity:

◦

802.11 b/g/n wireless LAN module

◦

Bluetooth® 2.1

●

Intel Standard Manageability

1

●

Face Recognition for HP ProtectTools software with auto-login capabilities

●

TPM 1.2-compliant embedded security chip

●

VESA-compliant mounting solutions

●

HD webcam

●

Dual-array microphone

●

Premium stereo speakers

●

HP SkyRoom full version for professional quality visual collaboration built on HP Video and
Image processing engines for hi-fi audio, hi-def video, and hi-performance 3D application
sharing

NOTE: SkyRoom is shipped only on computers with Dual Core Processors, at least 2 GB of

memory, a selectable Windows operating system, and the selectable webcam/mic AV.

●

Microsoft® Office Communicator certified

●

ENERGY STAR® qualified, EPEAT® Gold registered, and offers 89-percent energy-efficient
power

●

HP Power Assistant software

●

HP MediaSmart software for photos, music, video, DVD, webcam, and TV tuner

●

Choice of wired or wireless keyboard and mouse

2 Chapter 1 Product Features

Front Components

Component Component

(1) Dual microphone array (8) Drive activity LED

(2) Webcam (optional) (9) Power button and LED

(3) 21.5-inch diagonal 16:9 widescreen LED-

backlit full HD LCD display

(10) High-performance stereo speakers

(4) Tray-load optical drive (optional) (11) IR Receiver and LED (select models only)

(5) Optical drive eject button (12) Adjustable tilt and swivel stand

(6) Brightness increase button (13) HP low-profile keyboard* with numeric keypad

(7) Brightness decrease button (14) HP optical mouse*

*Wired or optional wireless

Front Components

3

Rear and Side Components

Component Component

(1) HP 6-in-1 Media Card Reader (13) Stereo audio line out

(2) IEEE 1394 port (14) (4) USB 2.0 ports

(3) (2) USB 2.0 ports (15) PS/2 mouse port

(4) Headphone jack (16) PS/2 keyboard port

(5) Microphone/line in jack (17) USB 2.0 port (used for optional wireless keyboard/mouse

transmitter/receiver)

(6) Hard drive access (18) RJ-45 Gigabit Ethernet port

(7) Optical drive access (19) Power connector with LED indicator

(8) Removable access panels (20) VESA-compliant mounting holes (4)

(9) Memory access (21) Adjustable tilt and swivel stand

(10) DisplayPort (22) Access cover panel

(11) TV tuner coax jacks (optional) (23) Lock slot

(12) IR Emitter (Blaster) output (optional)

4 Chapter 1 Product Features

2 Installing and Customizing the

Software

If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.

NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted

to register the computer with HP Total Care before installing the operating system. You will see a
brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow
the instructions on the screen.

CAUTION: Do not add optional hardware or third-party devices to the computer until the operating

system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.

NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor

to permit the required airflow.

Installing the Operating System

The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER

UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may
damage the software that runs the computer or prevent its proper installation.

NOTE: If the computer shipped with more than one operating system language on the hard drive,

the installation process could take up to 60 minutes.

If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.

Installing the Operating System

5

Downloading Microsoft Windows Updates

1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on

the screen.

2. Once an Internet connection has been established, click the Start button.

3. Select the All Programs menu.

4. Click on the Windows Update link.

In Windows Vista and Windows 7, the Windows Update screen appears. Click view available
updates and make sure all critical updates are selected. Click the Install button and follow the

instructions on the screen.

In Windows XP, you will be directed to the Microsoft Windows Update Web site. If you see
one or more pop-up windows that ask you to install a program from

http://www.microsoft.com,

click Yes to install the program. Follow the instructions on the Microsoft Web site to scan for
updates and install critical updates and service packs.

It is recommended that you install all of the critical updates and service packs.

5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure

to save any files or documents that you may have open before rebooting. Then select Yes to
reboot the machine.

Installing or Upgrading Device Drivers (Windows
systems)

When installing optional hardware devices after the operating system installation is complete, you
must also install the drivers for each of the devices.

If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.

Obtain the latest support software, including support software for the operating system from

http://www.hp.com/support. Select your country and language, select Download drivers and

software (and firmware), enter the model number of the computer, and press Enter.

Accessing Disk Image (ISO) Files

There are disk image files (ISO files) included on your PC that contain the installation software for
additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file
can be burned to CD media to create an installation CD. It is recommended that these disks be
created and the software installed in order to get the most from your PC. The software and image file
names are:

●

Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies

●

HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your
PC

6 Chapter 2 Installing and Customizing the Software

Protecting the Software

To protect the software from loss or damage, keep a backup copy of all system software,
applications, and related files stored on the hard drive. Refer to the operating system or backup utility
documentation for instructions on making backup copies of your data files.

Protecting the Software

7

3 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Use Computer Setup (F10) Utility to do the following:

●

Change factory default settings.

●

Set the system date and time.

●

Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.

●

Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash
media devices.

●

Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run
during a Full Boot. You can set the system to:



always Quick Boot (default);



periodically Full Boot (from every 1 to 30 days); or



always Full Boot.

●

Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
(POST) messages. Post Messages Disabled suppresses most POST messages, such as
memory count, product name, and other non-error text messages. If a POST error occurs, the
error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except F1 through F12).

●

Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
restarted.

●

Enter the Asset Tag or property identification number assigned by the company to this computer.

●

Enable the power-on password prompt during system restarts (warm boots) as well as during
power-on.

●

Establish a setup password that controls access to the Computer Setup (F10) Utility and the
settings described in this section.

●

Secure integrated I/O functionality, including USB, audio, or embedded NIC, so that they cannot
be used until they are unsecured.

●

Enable or disable removable media boot ability.

8 Chapter 3 Computer Setup (F10) Utility

●

Solve system configuration errors detected but not automatically fixed during the Power-On Self­Test (POST).

●

Replicate the system setup by saving system configuration information on a USB flash drive and
restoring it on one or more computers.

●

Execute self-tests on a specified ATA hard drive (when supported by drive).

●

Enable or disable DriveLock security (when supported by drive).

Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down >

Restart.

2. As soon as the computer is turned on, press F10 before the computer boots to the operating

system to enter Computer Setup. Press Enter to bypass the title screen, if necessary.

NOTE: If you do not press F10 at the appropriate time, you must restart the computer and

again press F10 before the computer boots to the operating system to access the utility.

3. Select your language from the list and press Enter.

4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,

Power, and Advanced.

5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and

down) keys to select the option you want, then press Enter. To return to the Computer Setup
Utilities menu, press Esc.

6. To apply and save changes, select File > Save Changes and Exit.

●

If you have made changes that you do not want applied, select Ignore Changes and Exit.

●

To reset to factory settings or previously saved default settings (some models), select

Apply Defaults and Exit. This option will restore the original factory system defaults.

CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup

(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only
after exiting the F10 Setup screen.

Table 3-1 Computer Setup (F10) Utility

Heading Table

File

Table 3-2 Computer Setup—File on page 10

Storage

Table 3-3 Computer Setup—Storage on page 11

Security

Table 3-4 Computer Setup—Security on page 13

Power

Table 3-5 Computer Setup—Power on page 17

Advanced

Table 3-6 Computer Setup—Advanced on page 18

Computer Setup (F10) Utilities

9

Computer Setup—File

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-2 Computer Setup—File

Option Description

System Information Lists:

●

Product name

●

SKU number (some models)

●

Processor type/speed/stepping

●

Installed memory size/speed, number of channels (single or dual) (if applicable)

●

Integrated MAC address for embedded, enabled NIC (if applicable)

●

System BIOS (includes family name and version)

●

Chassis serial number

●

Asset tracking number

●

ME firmware version

●

Management mode

About Displays copyright notice.

Set Time and Date Allows you to set system time and date.

Flash System ROM Allows you to update the system ROM with a BIOS image file located on a USB flash media

device or CD-ROM.

Replicated Setup Save to Removable Media

Saves system configuration, including CMOS, to a USB flash media device or a diskette-like
device (a storage device set to emulate a diskette drive).

Restore from Removable Media

Restores system configuration from a a USB flash media device or a diskette-like device.

Default Setup Save Current Settings as Default

Saves the current system configuration settings as the default.

Restore Factory Settings as Default

Restores the factory system configuration settings as the default.

Apply Defaults and
Exit

Applies the currently selected default settings and clears any established passwords.

Ignore Changes
and Exit

Exits Computer Setup without applying or saving any changes.

Save Changes and
Exit

Saves changes to system configuration or default settings and exits Computer Setup.

10 Chapter 3 Computer Setup (F10) Utility

Computer Setup—Storage

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-3 Computer Setup—Storage

Option Description

Device Configuration Lists all installed BIOS-controlled storage devices.

When a device is selected, detailed information and options are displayed. The following options
may be presented:

Hard Disk: Size, model, firmware, serial number, connector color, SMART, emulation type.

Emulation type has the following choices:

●

None (prevents BIOS data accesses and disables it as a boot device)

●

Hard Disk (treated as a hard disk)

Translation Mode (ATA disks only)

Lets you select the translation mode to be used for the device. This enables the BIOS to access
disks partitioned and formatted on other systems and may be necessary for users of older
versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted,
User, and Off.

User mode allows you to specify the parameters (logical cylinders, heads, and sectors per track)
used by the BIOS to translate disk I/O requests (from the operating system or an application) into
terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads
may not exceed 256. The number of sectors per track may not exceed 63. These fields are only
visible and changeable when the drive translation mode is set to User.

CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be

changed. If the selected translation mode is not compatible with the translation mode that was
active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

CD-ROM: Model, firmware, serial number, connector color. No emulation options available.

Default Values (ATA disks only)

SATA Defaults

Translation Mode (ATA disks only)

Lets you select the translation mode to be used for the device. This enables the BIOS to access
disks partitioned and formatted on other systems and may be necessary for users of older
versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted,
User, and Off.

User mode allows you to specify the parameters (logical cylinders, heads, and sectors per track)
used by the BIOS to translate disk I/O requests (from the operating system or an application) into
terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads
may not exceed 256. The number of sectors per track may not exceed 63. These fields are only
visible and changeable when the drive translation mode is set to User.

CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be

changed. If the selected translation mode is not compatible with the translation mode that was
active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

Computer Setup (F10) Utilities

11

Table 3-3 Computer Setup—Storage (continued)

Storage Options Removable Media Boot

Enables/disables ability to boot the system from removable media.

SATA Emulation

Allows you to choose how the SATA controller and devices are accessed by the operating
system. There are two supported options: AHCI and IDE.

AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take
advantage of more advanced features of the SATA controller.

IDE - This is the most backwards-compatible setting of the two options. Operating systems usually
do not require additional driver support in IDE mode.

NOTE: The AHCI device driver must be installed prior to attempting to boot from an AHCI

volume. If you attempt to boot from an AHCI volume without the required device driver installed,
the system will crash (blue screen).

DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection

System (DPS) self-tests.

NOTE: This selection will only appear when at least one drive capable of performing the DPS

self-tests is attached to the system.

Boot Order Allows you to:

●

Specify the order in which attached devices (such as a USB flash media device, hard drive,
optical drive, or network interface card) are checked for a bootable operating system image.
Each device on the list may be individually excluded from or included for consideration as a
bootable operating system source.

●

Specify the order of attached hard drives. The first hard drive in the order will have priority in
the boot sequence and will be recognized as drive C (if any devices are attached).

NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating

system has started.

Shortcut to Temporarily Override Boot Order

To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press F9 before the computer boots to the operating system. After POST is
completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred
bootable device and press Enter. The computer then boots from the selected non-default device
for this one time.

12 Chapter 3 Computer Setup (F10) Utility

Computer Setup—Security

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-4 Computer Setup—Security

Option Description

Setup Password Allows you to set and enable a setup (administrator) password.

NOTE: If the setup password is set, it is required to change Computer Setup options, flash the

ROM, and make changes to certain plug and play settings under Windows.

See the Desktop Management Guide for more information.

Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears

after a power cycle. If the user does not enter the correct power-on password, the unit will not
boot.

NOTE: This password does not appear on warm boots , such as Ctrl+Alt+Delete or Restart

from Windows, unless enabled in Password Options (see below).

See the Desktop Management Guide for more information.

Password Options

(This selection appears
only if a power-on
password or setup
password is set.)

Allows you to enable/disable:

●

Lock Legacy Resources (appears if a setup password is set)

●

Network Server Mode (appears if a power-on password is set)

●

Password Prompt on Warm Boot (Ctrl+Alt+Delete) (appears if a power-on password is set)

●

Setup Browse Mode (appears if a setup password is set) allows viewing, but not changing,
the F10 Setup options without entering setup password.

●

Stringent Password (appears if a setup password is set), which when enabled bypasses the
onboard password jumper to disable the power-on password.

●

Password prompt on F9, F11, & F12 (allows access to menus without entering setup
password)

See the Desktop Management Guide for more information.

Device Security Allows you to set Device Available/Device Hidden for:

●

System audio

●

Network controllers (some models)

●

Embedded security device (some models)

●

SATA0

●

SATA1

●

1394 and Media Reader

Computer Setup (F10) Utilities

13

Table 3-4 Computer Setup—Security (continued)

USB Security Allows you to enable or disable groups of USB ports or individual USB ports:

●

Front USB Ports

◦

USB Port 11

◦

USB Port 12

●

Rear USB Ports

◦

USB Port 1

◦

USB Port 3

◦

USB Port 8

◦

USB Port 9

◦

USB Port 10

●

Accessory USB Ports

◦

USB Port 2

◦

USB Port 4

◦

USB Port 6

◦

USB Port 7

Slot Security Allows you to disable or enable any PCI Express x16 or x1 slot

Network Service Boot Enables/disables the computer’s ability to boot from an operating system installed on a network

server. (Feature available on NIC models only; the network controller must be either a PCI
Express expansion card or embedded on the system board.)

System IDs Allows you to set:

●

Asset tag (18-byte identifier), a property identification number assigned by the company to
the computer.

●

Ownership tag (80-byte identifier) displayed during POST.

●

Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be
updated if the current chassis serial number is invalid. (These ID numbers are normally set in
the factory and are used to uniquely identify the system.)

●

Keyboard locale setting (for example, English or German) for System ID entry.

DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is

enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither
is successfully entered, the hard drive will remain inaccessible until one of the passwords is
successfully provided during a subsequent cold-boot sequence.

NOTE: This selection will only appear when at least one drive that supports the DriveLock

feature is attached to the system. You may need to power cycle the system to manage DriveLock­enabled drives.

See the Desktop Management Guide for more information.

14 Chapter 3 Computer Setup (F10) Utility

Table 3-4 Computer Setup—Security (continued)

System Security

(some models: these
options are hardware
dependent)

Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system
security breaches.

PAVP (Models with Blu-ray drives) (disabled/min/max) - PAVP enables the Protected Audio Video
Path in the Chipset. This may allow viewing of some protected high definition content that would
otherwise be prohibited from playback. Selecting Max will assign 96 Megabytes of system
memory exclusively to PAVP.

Virtualization Technology (some models) (enable/disable) - Controls the virtualization features of
the processor. Changing this setting requires turning the computer off and then back on.

Virtualization Technology Directed I/O (some models) (enable/disable) - Controls virtualization
DMA remapping features of the chipset. Changing this setting requires turning the computer off
and then back on.

Trusted Execution Technology (some models) (enable/disable) - Controls the underlying
processor and chipset features needed to support a virtual appliance. Changing this setting
requires turning the computer off and then back on. To enable this feature you must enable the
following features:

●

Embedded Security Device Support

●

Virtualization Technology

●

Virtualization Technology Directed I/O

Embedded Security Device Support (some models) (enable/disable) - Permits activation and
deactivation of the Embedded Security Device. Changing this setting requires turning the
computer off and then back on.

NOTE: To configure the Embedded Security Device, a Setup password must be set.

●

Reset to Factory Settings (some models) (Do not reset/Reset) - Resetting to factory defaults
will erase all security keys. Changing this setting requires turning the computer off and then
back on.

CAUTION: The embedded security device is a critical component of many security

schemes. Erasing the security keys will prevent access to data protected by the Embedded
Security Device. Choosing Reset to Factory Settings may result in significant data loss.

OS management of Embedded Security Device (some models) (enable/disable) - This option
allows the user to limit operating system control of the Embedded Security Device. Changing this
setting requires turning the computer off and then back on. This option allows the user to limit OS
control of the Embedded Security Device.

●

Reset of Embedded Security Device through OS (some models) (enable/disable) - This
option allows the user to limit the operating system ability to request a Reset to Factory
Settings of the Embedded Security Device. Changing this setting requires turning the
computer off and then back on.

NOTE: To enable this option, a Setup password must be set.

Button Retask Password Protection (disable/enable) - Controls whether or not the Setup
password must be provided to WMI methods used to re-task the function of the side panel
buttons.

Power Button (enable/disable) - Allows you to disable or enable the power button.

Consumer IR Power Button (enable/disable) - Controls whether or not the BIOS will respond to
Remote Control power button presses. This does not affect the Remote Control power button
operation in Windows.

Optical Drive Eject Button (enable/disable) - Allows you to disable or enable the optical drive eject
button. Disabling the eject button does not disable software control of the eject function inside
Windows.

Computer Setup (F10) Utilities

15

Table 3-4 Computer Setup—Security (continued)

Master Boot Record
Security

(Enable/Disable) Protects the master boot record from viruses or other corruption. Saves a copy
of the current master boot record and allows you to restore the saved copy.

Setup Security Level Provides a method to allow end-users limited access to change specified setup options, without

having to know the Setup Password.

This feature allows the administrator the flexibility to protect changes to essential setup options,
while allowing the user to view system settings and configure nonessential options. The
administrator specifies access rights to individual setup options on a case-by-case basis via the
Setup Security Level menu. By default, all setup options are assigned Setup Password, indicating
the user must enter the correct Setup Password during POST to make changes to any of the
options. The administrator may set individual items to None, indicating the user can make
changes to the specified options when setup has been accessed with invalid passwords. The
choice, None, is replaced by Power-On Password if a Power-On Password is enabled.

NOTE: Setup Browse Mode must be set to Enable in order for the user to enter Setup without

knowing the setup password.

16 Chapter 3 Computer Setup (F10) Utility

Computer Setup—Power

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-5 Computer Setup—Power

Option Description

OS Power
Management

●

Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce
processor voltage and frequency when the current software load does not require the full
capabilities of the processor.

●

Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the
processors power consumption when the processor is idle.

●

ACPI S3 Hard Disk Reset—Enabling this causes the BIOS to ensure hard disks are ready to
accept commands after resuming from S3 before returning control to the operating system.

●

ACPI S3 PS2 Mouse Wakeup—Enables or disables waking from S3 due to any PS2 mouse
activity or a button click only.

●

USB Wake on Device Insertion (some models)—Allows system to wake from Standby on
USB device insertion.

●

Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a
visual indication of what sleep state the system is in. Each sleep state has a unique blink
pattern.

◦

S0 = Solid green LED.

◦

S3 = 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED) —
repeated cycles of 3 blinks and a pause.

◦

S4 = 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED) —
repeated cycles of 4 blinks and a pause.

◦

S5 = LED is off.

NOTE: If this feature is disabled, S4 and S5 both have the LED off. S3 uses 1 blink per

second.

Hardware Power
Management

SATA Power Management—Enables or disables the SATA bus and/or device power
management.

S5 Maximum Power Savings—Turns off power to all nonessential hardware when system is off to
meet EUP Lot 6 requirement of less than 1 Watt power usage. Enabling this feature will disable
any wake events and management devices while in S5.

Thermal Fan idle mode—This bar graph controls the minimum permitted fan speed.

NOTE: This setting only changes the minimum fan speed. The fans are still automatically

controlled.

Computer Setup (F10) Utilities

17

Computer Setup—Advanced

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-6 Computer Setup—Advanced

Option Heading

Power-On Options Allows you to set:

●

POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days).

◦

QuickBoot = Do not clear memory or perform a memory test.

◦

FullBoot = Memory test (count) on cold boot. Clears memory on all boots.

18 Chapter 3 Computer Setup (F10) Utility

Table 3-6 Computer Setup—Advanced (continued)

◦

Clear Memory = No memory count on cold boot. Clears memory on all boots.

◦

FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No
more memory counts until 1st cold boot on or after x days. Clears memory on all boots.

●

POST messages (enable/disable). Suppresses most POST messages, such as memory
count, product name, and other non-error text messages. If a POST error occurs, the error is
displayed regardless of the mode selected.

●

F9 prompt (hidden/displayed). Enabling this feature will display the text F9 = Boot Menu

during POST. Disabling this feature prevents the text from being displayed. However,
pressing F9 will still access the Shortcut Boot [Order] Menu screen. See Storage > Boot
Order for more information.

●

F10 prompt (hidden/displayed). Enabling this feature will display the text F10 = Setup during

POST. Disabling this feature prevents the text from being displayed. However, pressing F10
will still access the Setup screen.

●

F11 prompt (hidden/displayed). Setting this feature to displayed will display the text F11 =

Recovery during POST. Hiding the feature prevents the text from being displayed. However,

pressing F11 will still attempt to boot to the HP Backup and Recovery partition. See Factory
Recovery Boot Support for more information.

●

F12 prompt (hidden/displayed). Enabling this feature will display the text F12 = Network

during POST. Disabling this feature prevents the text from being displayed. However,
pressing F12 will still force the system to attempt booting from the network.

●

Factory Recovery Boot Support (enable/disable). Enabling this feature will cause an
additional prompt, F11 = Recovery, to be displayed during POST on systems with
HP Backup and Recovery software installed and configured with a recovery partition on the
boot hard drive. Pressing F11 causes the system to boot to the recovery partition and launch
HP Backup and Recovery. The F11 = Recovery prompt can be hidden with the F11 prompt
(hidden/displayed) option (see above).

●

Option ROM Prompt (enable/disable). Enabling this feature will cause the system to display
a message before loading option ROMs. (This feature is supported on some models only.)

●

Remote Wakeup Boot Source (remote server/local hard drive).

●

After Power Loss (off/on/previous state): Setting this option to:

◦

Off—causes the computer to remain powered off when power is restored.

◦

On—causes the computer to power on automatically as soon as power is restored.

◦

Previous state—causes the computer to power on automatically as soon as power is
restored, if it was on when power was lost.

NOTE: If you turn off power to the computer using the switch on a power strip, you will not be

able to use the suspend/sleep feature or the Remote Management features.

●

POST Delay (None, 5, 10 15, or 20 seconds). Enabling this feature will add a user-specified
delay to the POST process. This delay is sometimes needed for hard disks on some PCI
cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is
finished. The POST delay also gives you more time to select

F10 to enter Computer (F10)

Setup.

●

Bypass F1 Prompt on Configuration Changes (Enable/Disable). Allows you to set the
computer not to confirm when changes were made.

Computer Setup (F10) Utilities

19

Table 3-6 Computer Setup—Advanced (continued)

Execute Memory Test

(some models)

Restarts the computer and executes the POST memory test/logging.

BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.

PCI Devices

●

Lists currently installed PCI devices and their IRQ settings.

●

Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These
settings have no effect under an ACPI-based operating system.

Bus Options On some models, allows you to enable or disable:

●

PCI SERR# Generation.

●

PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration
space; only needed when more than one graphics controller is installed.

Device Options Allows you to set:

●

Num Lock State at Power-On (off/on).

●

S5 Wake on LAN (enable/disable).

◦

To disable Wake on LAN during the off state (S5), use the arrow (left and right) keys to
select the Advanced > Device Options menu and set the S5 Wake on LAN feature to
Disable. This obtains the lowest power consumption available on the computer during
S5. It does not affect the ability of the computer to Wake on LAN from suspend or
hibernation, but will prevent it from waking from S5 via the network. It does not affect
operation of the network connection while the computer is on.

◦

If a network connection is not required, completely disable the network controller (NIC)
by using the arrow (left and right) keys to select the Security > Device Security menu.
Set the Network Controller option to Device Hidden. This prevents the network
controller from being used by the operating system and reduces the power used by the
computer in S5.

●

Multi-Processor (enable/disable). This option may be used to disable multi-processor support
under the OS.

●

Internal Speaker (some models) (does not affect external speakers).

●

NIC Option ROM Download (PXE, Disable, iSCSI). The BIOS contains an embedded NIC
option ROM to allow the unit to boot through the network to a PXE server. This is typically
used to download a corporate image to a hard drive. The NIC option ROM takes up memory
space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This
space is limited. This F10 option will allow users to disable the downloading of this
embedded NIC option ROM thus giving more DCH space for additional PCI cards which may
need option ROM space. The default will be to have the NIC PXE option-ROM-enabled.

20 Chapter 3 Computer Setup (F10) Utility

Table 3-6 Computer Setup—Advanced (continued)

Management Devices The Management Devices menu will only be displayed in the Advanced menu when the BIOS

detects multiple management options.

This option is for installed NIC cards that support ASF or DASH. Use the Management Devices
menu to select if the BIOS management operations will be through the embedded solution or one
of the installed NIC cards.

Management
Operations

Allows you to set:

●

MEBx Setup Prompt (enable/disable). Enabling this feature displays the CTRL+P prompt
during POST. Disabling this feature prevents the prompt from being displayed. However,
pressing Ctrl+P still accesses the utility used to configure manageability settings.

The CTRL+P function activates the MEBx Setup menu. If the Setup Password is configured,
the user will be prompted to correctly enter it before being allowed to enter the MEBx Setup.
It the password is entered incorrectly three times, the MEBx Setup will not be activated.

●

Unprovision AMT on next boot. Allows reset of AMT settings.

●

SOL Terminal Emulation Mode. Selects between VT100 and ANSI SOL terminal emulation.
SOL terminal emulation mode is only activated during remote AMT redirection operations.
The emulation options allow administrators to select which mode works best with their
console.

●

SOL Local Keyboard (enable/disable). Disable or enable client keyboard during SOL
sessions. Some remote remediation may involve having the local client boot a remote image
provided by an administrator. This option determines if the BIOS will keep the local keyboard
enabled or disabled for possible local client interaction. If the local keyboard is disabled, all
keyboard input is only accepted from the remote source.

Recovering the Configuration Settings

This method of recovery requires that you first perform the Save to Removable Media command
with the Computer Setup (F10) Utility before Restore is needed. (See

Save to Removable Media

on page 10 in the Computer Setup—File table.)

NOTE: It is recommended that you save any modified computer configuration settings to a USB

flash media device or a diskette-like device (a storage device set to emulate a diskette drive) and
save the device for possible future use.

To restore the configuration, insert the USB flash media device or other storage media emulating a
diskette with the saved configuration and perform the Restore from Removable Media command
with the Computer Setup (F10) Utility. (See

Restore from Removable Media on page 10 in the

Computer Setup—File table.)

Recovering the Configuration Settings

21

4 Serial ATA (SATA) Drive Guidelines

and Features

NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel

ATA (PATA) drives are supported.

SATA Hard Drives

Serial ATA Hard Drive Characteristics

Number of pins/conductors in data cable 7/7

Number of pins in power cable 15

Maximum data cable length 39.37 in (100 cm)

Data interface voltage differential 400-700 mV

Drive voltages 3.3 V, 5 V, 12 V

Jumpers for configuring drive N/A

Data transfer rate 3.0 Gb/s

SATA Hard Drive Cables

SATA Data Cable

Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA

1.5 Gb/s drives.

Current HP desktop products ship with SATA 3.0 Gb/s hard drives.

SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and
never bend it tighter than a 30 mm (1.18 in) radius.

The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.

22 Chapter 4 Serial ATA (SATA) Drive Guidelines and Features