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HP C9309A, 7500A User Manual

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OFFICEJET 7500A
User Guide
E910
HP Officejet 7500A (E910) e­All-in-One
User Guide
Copyright information
© 2010 Copyright Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company notices
The information contained in this document is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Acknowledgements
Microsoft® Windows®, Windows® XP, Windows Vista®, and Windows® 7 are U.S. registered trademarks of Microsoft Corporation.
ENERGY STAR® and the ENERGY STAR® mark are registered U.S. marks.
Safety information
Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.
1. Read and understand all instructions in the documentation that comes with the printer.
2. Observe all warnings and instructions marked on the product.
3. Unplug this product from wall outlets before cleaning.
4. Do not install or use this product near water, or when you are wet.
5. Install the product securely on a stable surface.
6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.
7. If the product does not operate normally, see
8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
Solve a problem.

Contents

1 Get started
Accessibility................................................................................................................................9
Eco-Tips....................................................................................................................................10
Understand the printer parts.....................................................................................................10
Front view...........................................................................................................................10
Printing supplies area.........................................................................................................11
Back view............................................................................................................................11
Use the printer control panel....................................................................................................12
Overview of buttons and lights...........................................................................................12
Control-panel display icons................................................................................................13
Change printer settings......................................................................................................14
Select the mode............................................................................................................14
Change printer settings................................................................................................14
Finding the printer model number.............................................................................................15
HP Digital Solutions..................................................................................................................15
Select print media.....................................................................................................................15
Recommended papers for printing and copying.................................................................16
Recommended papers for photo printing...........................................................................17
Tips for selecting and using media.....................................................................................17
Load an original on the scanner glass......................................................................................18
Load an original in the automatic document feeder (ADF).......................................................19
Load media...............................................................................................................................20
Load standard-size media..................................................................................................20
Load Envelopes..................................................................................................................22
Load cards and photo paper...............................................................................................23
Load transparencies...........................................................................................................24
Load custom-size media.....................................................................................................24
Insert a memory card................................................................................................................25
Maintain the printer...................................................................................................................26
Clean the scanner glass.....................................................................................................26
Clean the exterior ..............................................................................................................27
Clean the automatic document feeder (ADF).....................................................................27
Turn off the printer....................................................................................................................31
2Print
Print documents........................................................................................................................32
Print documents (Windows)................................................................................................33
Print documents (Mac OS X)..............................................................................................33
Print brochures.........................................................................................................................33
Print brochures (Windows).................................................................................................33
Print brochures (Mac OS X)................................................................................................34
Print on envelopes....................................................................................................................34
Print on envelopes (Windows)............................................................................................34
Print on envelopes (Mac OS X)..........................................................................................35
1
Print photos..............................................................................................................................35
Print photos on photo paper (Windows).............................................................................35
Print photos on photo paper (Mac OS X)...........................................................................35
Print photos from a memory device ...................................................................................36
Print DPOF photos..............................................................................................................37
Print on special and custom-size paper....................................................................................37
Print on special or custom-size paper (Mac OS X).............................................................38
Set up custom sizes (Mac OS X)........................................................................................38
Print borderless documents......................................................................................................38
Print borderless documents (Windows)..............................................................................39
Print borderless documents (Mac OS X)............................................................................39
3Scan
Scan an original........................................................................................................................41
Scan to a computer............................................................................................................41
Scan to a memory card.......................................................................................................42
Scan a larger original (A3 or 11x17 inch).................................................................................42
Scan using Webscan................................................................................................................44
Scanning documents as editable text.......................................................................................44
4Copy
Copy documents.......................................................................................................................46
Change copy settings...............................................................................................................47
5Fax
Send a fax................................................................................................................................48
Send a standard fax...........................................................................................................48
Send a standard fax from the computer.............................................................................49
Send a fax manually from a phone.....................................................................................50
Send a fax using monitor dialing........................................................................................51
Send a fax from memory....................................................................................................51
Schedule a fax to send later...............................................................................................52
Send a fax to multiple recipients.........................................................................................53
Send a fax in Error Correction Mode..................................................................................53
Receive a fax............................................................................................................................54
Receive a fax manually......................................................................................................54
Set up backup fax...............................................................................................................55
Reprint received faxes from memory..................................................................................55
Poll to receive a fax............................................................................................................56
Forward faxes to another number......................................................................................56
Set the paper size for received faxes.................................................................................57
Set automatic reduction for incoming faxes........................................................................57
Block unwanted fax numbers.............................................................................................58
Add numbers to the junk fax list...................................................................................58
Remove numbers from the junk fax list........................................................................58
Print a Junk Fax Report................................................................................................59
Receive faxes to your computer (Fax to PC and Fax to Mac)............................................59
Fax to PC and Fax to Mac requirements......................................................................59
Activate Fax to PC and Fax to Mac..............................................................................60
Modify Fax to PC or Fax to Mac settings......................................................................60
2
Contents
Set up speed-dial entries..........................................................................................................61
Set up and change speed-dial entries................................................................................61
Set up and change group speed-dial entries......................................................................62
Delete speed-dial entries....................................................................................................62
Print a list of speed-dial entries..........................................................................................63
Change fax settings..................................................................................................................63
Configure the fax header....................................................................................................63
Set the answer mode (Auto answer)..................................................................................63
Set the number of rings before answering..........................................................................64
Change the answer ring pattern for distinctive ring............................................................64
Set the dial type..................................................................................................................65
Set the redial options..........................................................................................................66
Set the fax speed................................................................................................................66
Set the fax sound volume...................................................................................................67
Fax and digital phone services.................................................................................................67
Fax over Internet Protocol........................................................................................................67
Use reports...............................................................................................................................68
Print fax confirmation reports..............................................................................................68
Print fax error reports..........................................................................................................69
Print and view the fax log...................................................................................................70
Clear the fax log.................................................................................................................70
Print the details of the last fax transaction..........................................................................70
Print a Caller ID Report.......................................................................................................70
View the Call History...........................................................................................................70
6Web
HP Apps....................................................................................................................................72
Marketsplash by HP..................................................................................................................73
7 Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................74
Check the estimated ink levels.................................................................................................75
Replace the ink cartridges........................................................................................................75
Store printing supplies..............................................................................................................78
Usage information collection....................................................................................................78
8 Solve a problem
HP support................................................................................................................................80
Obtain electronic support....................................................................................................81
HP support by phone..........................................................................................................81
Before you call..............................................................................................................81
Phone support period...................................................................................................82
Telephone support numbers.........................................................................................83
After the phone support period.....................................................................................85
General troubleshooting tips and resources.............................................................................85
Solve printing problems............................................................................................................86
The printer shuts down unexpectedly.................................................................................86
Alignment fails....................................................................................................................86
Printer takes a long time to print.........................................................................................86
Something on the page is missing or incorrect...................................................................86
3
Print troubleshooting.................................................................................................................87
Envelopes print incorrectly.................................................................................................87
Borderless printing..............................................................................................................88
The printer is not responding or nothing happens when I try to print.................................88
The printer prints meaningless characters.........................................................................92
Page order..........................................................................................................................92
The margins are not printing as expected..........................................................................92
Text or graphics are cut off at the edge of the page...........................................................93
A blank page came out while printing.................................................................................95
Paper is not picked up from the input tray..........................................................................96
Print quality troubleshooting.....................................................................................................98
Wrong, inaccurate, or bleeding colors................................................................................99
Ink is not filling the text or graphics completely................................................................102
The printout has a horizontal band of distortion near the bottom of a borderless
print...................................................................................................................................104
Printouts have horizontal streaks or lines.........................................................................105
Printouts are faded or have dull colors.............................................................................107
Printouts seem blurry or fuzzy..........................................................................................108
Vertical streaks.................................................................................................................110
Printouts are slanted or skewed.......................................................................................110
Ink streaks on the back of the paper................................................................................111
Poor black text..................................................................................................................111
The printer prints slowly....................................................................................................113
Printhead maintenance.....................................................................................................113
Clean the printhead....................................................................................................114
Align the printhead......................................................................................................114
Print and evaluate a print quality report......................................................................114
Advanced printhead maintenance..............................................................................120
Advanced ink cartridge maintenance.........................................................................125
Solve paper-feed problems....................................................................................................127
Solve copy problems..............................................................................................................129
No copy came out.............................................................................................................129
Copies are blank...............................................................................................................130
Documents are missing or faded......................................................................................130
Size is reduced.................................................................................................................130
Copy quality is poor .........................................................................................................131
Copy defects are apparent...............................................................................................131
The printer prints half a page, then ejects the paper........................................................132
Paper mismatch................................................................................................................132
Copy A3/11x17 animation did not display........................................................................132
Solve scan problems..............................................................................................................132
Scanner did nothing..........................................................................................................132
Scan takes too long..........................................................................................................133
Part of the document did not scan or text is missing........................................................133
Text cannot be edited.......................................................................................................134
Error messages appear....................................................................................................134
Scanned image quality is poor ........................................................................................134
Scan defects are apparent...............................................................................................135
Scan A3/11x17 animation did not display.........................................................................136
4
Contents
Solve fax problems.................................................................................................................136
The fax test failed.............................................................................................................136
Solve problems using HP Web sites and services.................................................................148
Solve problems using HP Web services...........................................................................148
Solve problems using HP Web sites................................................................................149
Solve photo (memory card) problems....................................................................................149
The printer cannot read the memory card........................................................................149
The printer cannot read photos on the memory card.......................................................149
Solve wired (Ethernet) network problems...............................................................................150
General network troubleshooting......................................................................................150
Network port created does not match printer IP address (Windows)...............................150
Solve wireless problems.........................................................................................................151
Basic wireless troubleshooting.........................................................................................151
Advanced wireless troubleshooting..................................................................................151
Step 1: Make sure your computer is connected to your network................................152
Step 2: Make sure that the printer is connected to your network...............................153
Step 3: Check to see if the firewall software is blocking communication....................154
Step 4: Make sure the printer is online and ready......................................................154
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................155
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)............................................................................................................................155
Step 7: Add hardware addresses to a wireless access point (WAP)..........................156
Configure your firewall to work with printers...........................................................................156
Solve printer management problems......................................................................................158
EWS cannot be opened....................................................................................................158
Troubleshoot installation issues.............................................................................................159
Hardware installation suggestions....................................................................................159
Hardware tips..............................................................................................................159
Make sure the ink cartridges are correctly installed...................................................160
HP software installation suggestions................................................................................160
Solve network problems...................................................................................................161
Understand the Printer Status Report....................................................................................162
Understand the network configuration page...........................................................................163
Clear jams...............................................................................................................................164
Clear paper jams..............................................................................................................164
Avoid paper jams..............................................................................................................166
A Technical information
Warranty information..............................................................................................................167
Hewlett-Packard limited warranty statement....................................................................168
Ink cartridge warranty information....................................................................................169
5
Printer specifications..............................................................................................................170
Physical specifications......................................................................................................170
Printer features and capacities.........................................................................................170
Processor and memory specifications..............................................................................171
System requirements........................................................................................................171
Network protocol specifications........................................................................................171
Embedded Web server specifications..............................................................................172
Media specifications.........................................................................................................172
Understand specifications for supported media.........................................................172
Set minimum margins.................................................................................................176
Guidelines for two-sided (duplex) printing............................................................177
Print resolution..................................................................................................................177
Copy specifications...........................................................................................................178
Fax specifications.............................................................................................................178
Scan specifications...........................................................................................................179
HP Web site specifications...............................................................................................179
Operating environment.....................................................................................................179
Electrical requirements.....................................................................................................180
Acoustic emission specification........................................................................................180
Memory card specifications..............................................................................................180
Regulatory information...........................................................................................................181
FCC statement..................................................................................................................182
Notice to users in Korea...................................................................................................182
VCCI (Class B) compliance statement for users in Japan................................................182
Notice to users in Japan about the power cord................................................................183
Noise emission statement for Germany...........................................................................183
LED indicator statement...................................................................................................183
Gloss of housing of peripheral devices for Germany........................................................183
Notice to users of the U.S. telephone network: FCC requirements..................................184
Notice to users of the Canadian telephone network.........................................................184
Notice to users in the European Economic Area..............................................................186
Notice to users of the German telephone network...........................................................186
Australia wired fax statement...........................................................................................186
Regulatory information for wireless products...................................................................186
Exposure to radio frequency radiation........................................................................187
Notice to users in Brazil..............................................................................................187
Notice to users in Canada..........................................................................................187
Notice to users in Taiwan...........................................................................................187
European Union regulatory notice..............................................................................188
Regulatory model number................................................................................................188
Declaration of conformity..................................................................................................189
6
Contents
Environmental product stewardship program.........................................................................190
Paper use.........................................................................................................................190
Plastics.............................................................................................................................190
Material safety data sheets...............................................................................................190
Recycling program............................................................................................................190
HP inkjet supplies recycling program...............................................................................190
Disposal of waste equipment by users in private households in the European
Union................................................................................................................................191
Power consumption..........................................................................................................191
Chemical Substances.......................................................................................................192
RoHS notices (China only)...............................................................................................192
Third-party licenses................................................................................................................193
HP Officejet 7500A (E910) e-All-in-One...........................................................................193
B HP supplies and accessories
Order printing supplies online.................................................................................................198
Supplies..................................................................................................................................198
Ink cartridges....................................................................................................................198
HP media..........................................................................................................................199
C Additional fax setup
Set up faxing (parallel phone systems)..................................................................................200
Choose the correct fax setup for your home or office.......................................................201
Case A: Separate fax line (no voice calls received).........................................................203
Case B: Set up the printer with DSL.................................................................................204
Case C: Set up the printer with a PBX phone system or an ISDN line.............................205
Case D: Fax with a distinctive ring service on the same line............................................206
Case E: Shared voice/fax line..........................................................................................207
Case F: Shared voice/fax line with voice mail..................................................................208
Case G: Fax line shared with computer modem (no voice calls received).......................209
Set up the printer with a computer dial-up modem.....................................................209
Set up the printer with a computer DSL/ADSL modem..............................................211
Case H: Shared voice/fax line with computer modem......................................................212
Shared voice/fax with computer dial-up modem.........................................................212
Shared voice/fax with computer DSL/ADSL modem..................................................214
Case I: Shared voice/fax line with answering machine....................................................216
Case J: Shared voice/fax line with computer modem and answering machine................217
Shared voice/fax line with computer dial-up modem and answering machine...........217
Shared voice/fax line with computer DSL/ADSL modem and answering
machine......................................................................................................................219
Case K: Shared voice/fax line with computer dial-up modem and voice mail..................221
Serial-type fax setup...............................................................................................................222
Test fax setup.........................................................................................................................223
D Network setup
Change basic network settings...............................................................................................224
View and print network settings........................................................................................224
Turn the wireless radio on and off....................................................................................224
7
Change advanced network settings.......................................................................................224
Set link speed...................................................................................................................225
View IP settings................................................................................................................225
Change IP settings...........................................................................................................225
Reset network settings.....................................................................................................225
Set up the printer for wireless communication........................................................................225
To set up a wireless communication using the Wireless Setup Wizard...........................226
Understand 802.11 wireless network settings..................................................................226
Test the wireless connection............................................................................................227
Change the connection method........................................................................................227
Guidelines for ensuring wireless network security............................................................228
To add hardware addresses to a WAP.......................................................................228
Other guidelines.........................................................................................................228
Guidelines for reducing interference on a wireless network.............................................229
Uninstall and reinstall the HP software...................................................................................229
E Printer management tools
HP printer software (Windows)...............................................................................................231
HP Utility (Mac OS X).............................................................................................................231
Embedded Web server...........................................................................................................231
About cookies...................................................................................................................232
To open the embedded Web server.................................................................................232
Index............................................................................................................................................239
8

1 Get started

This guide provides details about how to use the printer and how to resolve problems.

Accessibility

• Eco-Tips
• Understand the printer parts
• Use the printer control panel
• Finding the printer model number
• HP Digital Solutions
• Select print media
• Load an original on the scanner glass
• Load an original in the automatic document feeder (ADF)
• Load media
• Insert a memory card
• Maintain the printer
• Turn off the printer
•
NOTE: If you are using the printer with a computer running Windows XP Starter Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features might not be available. For more information, see
Accessibility
Operating system compatibility.
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's Web site at
For accessibility information for Mac OS X, visit the Apple Web site at accessibility.
www.hp.com/accessibility.
www.apple.com/
Get started 9
Chapter 1

Eco-Tips

HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this printer, please visit the HP Eco Solutions Web site for more information on HP's environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
• Energy Savings Information: To determine the ENERGY STAR® qualification status for this printer, see
• Recycled Materials: For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Power consumption.

Understand the printer parts

This section contains the following topics:
•
Front view Printing supplies area
• Back view
•

Front view

5
4
3
1 Control panel
2 Main tray
3 Memory card slots
4 Scanner glass
5 Automatic document feeder
10 Get started
1
2

Printing supplies area

1 Cartridge access door
2 Ink cartridges

Back view

1 2
1 Universal serial bus (USB) port
2 Ethernet port
3 Power input
4 1-LINE (fax)
5 2-EXT (phone)
4321 5
Understand the printer parts 11
Chapter 1

Use the printer control panel

This section contains the following topics:
•
Overview of buttons and lights Control-panel display icons
• Change printer settings
•

Overview of buttons and lights

The following diagram and related table provide a quick reference to the printer control panel features.
1 2 3 4
9
8
Label Name and Description
1 Home: Press this to return to the Home screen from any other screen.
2 Color display: Touch the icon on the color display to choose a printer function.
3 Help: Opens the Help screen.
4 Keypad: Use the keypad to enter numbers and text.
5 Wireless light: The light is on when the wireless radio is on.
6 Cancel: Stops a job, exits a screen, or exits settings.
7 Right arrow: Navigates through settings in the screens.
8 Back: Touch this to return to the previous screen.
9 Left arrow: Navigates through settings in the screens.
12 Get started
567

Control-panel display icons

Icon Purpose
Shows that a wired network connection exists.
Shows that a wireless network connection exists. The signal strength is indicated by the number of curved lines. This is for infrastructure mode. For more information, see
Displays screen where you can see information about the ink cartridges, including fill levels. This icon has a red border when an ink cartridge needs attention.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.
Displays screen where you can make copies or select other options.
Displays screen where you can make a fax, or choose fax settings.
Set up the printer for wireless communication.
Displays a screen where you can make a scan, or change scan settings.
Displays the Photo screen for selecting options.
Displays the Setup screen for generating reports, changing fax and other maintenance settings, and accessing the Help screen. The topic that you select from the Help screen opens a help window on your computer screen.
Displays the Network screen for selecting options.
Use the printer control panel 13
Chapter 1

Change printer settings

Use the control panel to change the printer’s mode and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the embedded Web server (EWS). For more information about these tools, see
This section contains the following topics:
•
Select the mode Change printer settings
•
Select the mode
The home screen of the control-panel display shows the available modes for the printer.
To select a mode, touch the left arrow and then touch the icon to select the desired mode. Follow the prompts on the control­panel display to complete the job. The control-panel display returns to the home screen when the job is finished.
This section contains the following topics:
•
To select a different mode To change settings for a mode
•
Printer management tools.
or the right arrow to see the available modes,
To select a different mode
Touch
(Back) button to return to the main menu. Touch left arrow or right arrow
to scroll through the available modes, and then touch the icon to select the mode you
want to use.
To change settings for a mode
1. After selecting a mode, touch the arrow buttons to scroll through the available
settings, and then touch the setting you want to change.
2. Follow the prompts on the display to change the settings, and then touch Done.
NOTE: Use (Back) button to return to the previous menu.
Change printer settings
To change the printer settings or print reports, use the options available in the Setup screen:
1. Touch right arrow
, and then touch Setup.
2. Touch the arrows to scroll through the screens.
3. Touch the screen items to select screens or options.
NOTE: Touch Back to return to the previous screen.
14 Get started

Finding the printer model number

In addition to the model name that appears on the front of the printer, this printer has a specific model number. Use this number to obtain support and to identify the supplies and accessories available for your printer.
The model number is printed on a label located inside the printer, near the ink cartridges area.

HP Digital Solutions

The printer includes a collection of digital solutions that can help you simplify and streamline your work.
Scan to Computer
Using the printer, you can simply walk up to the printer, touch a button on the printer’s control panel, and either scan documents directly to a computer or quickly share them with business partners as e-mail attachments.
For more information, see
HP Digital Fax (Fax to PC and Fax to Mac)
Never lose important faxes misplaced within a stack of paper pages again!
Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files.
In addition, you can turn off fax printing altogether — saving money on paper and ink, as well as helping reduce paper consumption and waste.
For more information, see
Scan.
Receive faxes to your computer (Fax to PC and Fax to Mac).

Select print media

The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at
This section contains the following topics:
•
Recommended papers for printing and copying Recommended papers for photo printing
• Tips for selecting and using media
•
www.hp.com for more information about HP media.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Select print media 15
Chapter 1

Recommended papers for printing and copying

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Superior Inkjet Paper
HP Bright White Inkjet Paper
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces
HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for
HP Office Recycled Paper
HP Premium Presentation Paper
HP Professional Paper
HP Premium Inkjet Transparency Film
HP Advanced Photo Paper
HP Everyday Photo Paper
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are
These papers are glossy-coated or matte-coated on both sides for two­sided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show­through, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder blacks and vivid colors.
documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid­free for longer lasting documents.
copies, drafts, memos and other everyday documents. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents
HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents.
These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel.
HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive. This film is easy to use and handle and dries quickly without smudging.
This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch) and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.
the ideal solution for creating custom T-shirts from your digital photos.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, select your country/region, follow the prompts to select your printer, and then click one of the shopping links on the page.
16 Get started
NOTE: At this time, some portions of the HP Web site are available in English only.
HP Photo Value Packs:
HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.

Recommended papers for photo printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in
8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.
HP Photo Value Packs
HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.
To order HP papers and other supplies, go to select your country/region, follow the prompts to select your printer, and then click one of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.

Tips for selecting and using media

For the best results, observe the following guidelines.
• Always use media that conforms to the printer specifications. For more information, see
Media specifications.
• Load only one type of media at a time into a tray or automatic document feeder (ADF).
www.hp.com/buy/supplies. If prompted,
Select print media 17
Chapter 1
• When loading the trays and ADF, make sure the media is loaded correctly. For more information, see (ADF).
• Do not overload the tray or ADF. For more information, see
• To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays or ADF:
◦ Multipart forms ◦ Media that is damaged, curled, or wrinkled ◦ Media with cutouts or perforations ◦ Media that is heavily textured, embossed, or does not accept ink well ◦ Media that is too lightweight or stretches easily ◦ Media that contains staples or clips
NOTE: To scan, copy, or fax documents that contain pages that do not conform to these guidelines, use the scanner glass. For more information, see original on the scanner glass.
Load media or Load an original in the automatic document feeder

Load an original on the scanner glass

You can copy, scan, or fax up to Legal-size originals by loading them on the glass.
NOTE: Many of the special features do not work correctly if the glass and lid backing are not clean. For more information, see
Maintain the printer.
Media specifications.
Load an
To load an original on the scanner glass
Use these steps to load an original on the scanner glass.
1. Lift the scanner lid.
2. Load your original print-side down.
18 Get started
TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass.
3. Close the lid.

Load an original in the automatic document feeder (ADF)

You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray.
CAUTION: Do not load photos in the ADF; this might cause damage to your photos.
NOTE: Legal-size documents cannot be scanned, copied, or faxed using the ADF.
NOTE: Some features, such as the Fit to Page copy feature, do not work when you
load your originals in the ADF. You must load your originals on the glass.
The document feeder tray holds a maximum of 35 sheets of plain paper.
To load an original in the document feeder tray
Use these steps to load a document in the automatic document feeder.
1. Load your original, print-side up, into the document feeder tray. Place the pages so that the top edge of the document goes in first. Slide the media into the automatic document feeder until you hear a tone or see a message on the display indicating that the loaded pages were detected.
TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray.
Load an original in the automatic document feeder (ADF) 19
Chapter 1
2. Slide the width guides inward until they stop at the left and right edges of the media.
NOTE: Remove all originals from the document feeder tray before lifting the lid on
the printer.

Load media

This section provides instructions for loading media into the printer.
This section contains the following topics:
•
Load standard-size media Load Envelopes
• Load cards and photo paper
• Load transparencies
• Load custom-size media
•

Load standard-size media

To load media
Use these instructions to load standard media.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger-sized media, pull the input tray to extend it.
20 Get started
3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray.
2
1
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
NOTE: When printing documents larger than A3/11 x 17 inches, extend the
output tray extender all the way and tilt the paper stopper.
Load media 21
Chapter 1

Load Envelopes

To load envelopes
Use these instructions to load an envelope
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger-sized media, pull the input tray to extend it.
3. Load envelopes according to the graphic. Make sure the stack of envelopes does not
exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
22 Get started
5. Lower the output tray.
6. Pull out the tray extender.

Load cards and photo paper

To load cards and photo paper
Use these instructions to load photo paper.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger-sized media, pull the input tray to extend it.
3. Insert the media print-side down along the right of the main tray. Make sure the media
aligns with the right and back edges of the tray and does not exceed the line marking in the tray. If the photo paper has a tab along one edge, make sure the tab is pointing towards the front of the printer.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Load media 23
Chapter 1

Load transparencies

To load transparencies
Use these instructions to load transparencies.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger-sized media, pull the input tray to extend it.
3. Insert the transparencies, rough-side or print-side down, along the right of the main
tray. Make sure the adhesive strip is pointing towards the back of the printer and that the stack of transparencies aligns with the right and back edges of the tray. Also, make sure the stack does not exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.

Load custom-size media

To load cards and photo paper
Use these instructions to load custom-size media.
CAUTION: Use only custom-size media that is supported by the printer. For more information, see
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger-sized media, pull the input tray to extend it.
24 Get started
Media specifications.
3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.

Insert a memory card

If your digital camera uses a memory card to store photos, you can insert the memory card into the printer to print or save your photos.
CAUTION: Attempting to remove a memory card while it is being accessed can damage files on the card. You can safely remove a card only when the photo light is not blinking. Also, never insert more than one memory card at a time as this can also damage files on the memory cards.
NOTE: The printer does not support encrypted memory cards.
For more information on the supported memory cards, see Memory card specifications.
To insert a memory card
1. Turn the memory card so that the label faces up, and the contacts are facing the
printer.
2. Insert the memory card into the corresponding memory card slot.
NOTE: You cannot insert more than one memory card in the printer.
Insert a memory card 25
Chapter 1

Maintain the printer

This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary.
•
Clean the scanner glass Clean the exterior
• Clean the automatic document feeder (ADF)
•

Clean the scanner glass

NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can
slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.
To clean the scanner glass
1. Turn off the printer. For more information, see
2. Lift the scanner lid.
Turn off the printer.
26 Get started
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass.
CAUTION: Do not spray the glass cleaner directly on the glass. If too much glass cleaner is applied, the cleaner could leak under the glass and damage the scanner.
4. Close the scanner lid, and turn on the printer.

Clean the exterior

WARNING! Before cleaning the printer, turn off the power and unplug the power
cord from the electrical socket. For more information, see
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The exterior of the printer does not require cleaning. Keep fluids away from the interior of the printer, as well as from the printer control panel.

Clean the automatic document feeder (ADF)

If the automatic document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad. Lift the automatic document feeder cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover.
Turn off the printer.
Maintain the printer 27
Chapter 1
If you have lines or dust appearing on scanned documents or faxes, clean the plastic strip in the ADF.
To clean the rollers or separator pad
1. Remove all originals from the document feeder tray.
2. Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3).
2
3
1
1 Automatic document feeder cover
2 Rollers
3 Separator pad
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.
4. Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE: If the residue does not come off using distilled water, try using isopropyl
(rubbing) alcohol.
5. Close the cover of the automatic document feeder.
28 Get started
To clean the plastic strip inside the automatic document feeder
Use these instructions to clean the plastic strip inside the ADF.
1. Turn off the printer and unplug the power cord. For more information, see
Turn off the
printer.
NOTE: Depending how long the printer is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.
2. Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to release the catch.
Maintain the printer 29
Chapter 1
3. Continue lifting the automatic document feeder cover to the vertical position.
4. Lift the automatic document feeder mechanism.
5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
30 Get started
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it. Do not place or spray liquid directly on the plastic strip. The liquid might seep inside and damage the printer.
6. Gently lower the automatic document feeder mechanism to avoid dislodging the plastic strip, and then close the cover of the automatic document feeder.
7. Plug in the power cord, and then turn on the printer.
NOTE: If you still see dust or lines on scans after cleaning the plastic strip, you
may need to order a new plastic strip. For more information, see support.

Turn off the printer

Turn the printer off by pressing the (power) button located on the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. If you turn the printer off incorrectly, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues.
www.hp.com/
Turn off the printer 31
2Print
Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see
Choose a print job to continue:
Select print media.

Print documents

Print brochures
Print on envelopes
Print photos
Print on special and custom-size paper
Print documents
NOTE: With certain types of paper, you can print on both sides of a sheet of paper
(called “two-sided printing” or “duplex printing”). For more information, see printing (duplexing).
NOTE: You can print from anywhere by using HP's ePrint feature. For more information, see
Follow the instructions for your operating system.
•
Print documents (Windows) Print documents (Mac OS X)
•

32 Print

Print borderless documents
Two-sided
HP ePrint.

Print documents (Windows)

1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printer Properties dialog box. Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Change the paper orientation on the Layout tab, and paper source, media type, paper
size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced tab, and then change the Print in Grayscale option.
6. Click OK.
7. Click Print or OK to begin printing.

Print documents (Mac OS X)

1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Change the print settings for the option provided in the pop-up menus, as appropriate
for your project.
NOTE: Click the blue disclosure triangle next to the Printer selection to expand the print dialog box and access these options.
5. Click Print to begin printing.

Print brochures

NOTE: You can print from anywhere by using HP's ePrint feature. For more
information, see
Follow the instructions for your operating system.
•
Print brochures (Windows) Print brochures (Mac OS X)
•

Print brochures (Windows)

NOTE: To set print settings for all print jobs, make the changes in the HP software
provided with the printer. For more information on the HP software, see management tools.
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printer Properties dialog box. Depending on your software application, this option might be called Properties, Options, Printer Setup, Printer, or Preferences.
HP ePrint.
Printer
Print brochures 33
Chapter 2
5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced tab, and then change the Print in Grayscale option.
6. Click OK.
7. Click Print or OK to begin printing.

Print brochures (Mac OS X)

1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Click Paper Type/Quality from the pop-up menu (located below the Orientation
setting), and then select the following settings:
• Paper Type: the appropriate brochure paper type
• Quality: Normal or Best
NOTE: Click the blue disclosure triangle next to the Printer selection to access these options.
5. Select any other print settings that you want, and then click Print to begin printing.

Print on envelopes

When choosing envelopes, avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also, avoid envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged.
Make sure the envelopes you load in the printer are tightly constructed and that the folds are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using.
Follow the instructions for your operating system.
•
Print on envelopes (Windows) Print on envelopes (Mac OS X)
•

Print on envelopes (Windows)

1. Load envelopes in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printer Properties dialog box. Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. On the Layout tab, change the orientation to Landscape.
34 Print
6. Click the Paper/Quality tab, and then select the appropriate envelope type from the Paper Size drop-down list.
TIP: You can change more options for the print job by using the features
available on the other tabs in the dialog box.
7. Click OK, and then click Print or OK to begin printing.

Print on envelopes (Mac OS X)

1. Load envelopes in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Click the appropriate envelope size in the Paper Size pop-up menu.
5. Select the Orientation option.
NOTE: Click the blue disclosure triangle next to the Printer selection to access
these options.
6. Select any other print settings that you want, and then click Print to begin printing.

Print photos

Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. Photo paper should be flat before printing.
Follow the instructions for your operating system.
•
Print photos on photo paper (Windows) Print photos on photo paper (Mac OS X)
• Print photos from a memory device
• Print DPOF photos
•

Print photos on photo paper (Windows)

1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printerProperties dialog box. Depending on your software application, this option might be called Properties, Options, Printer Setup, Printer, or Preferences.
5. To print the photo in black and white, click the Advanced tab, and then change the Print in Grayscale option.
6. Click OK, and then click Print or OK to begin printing.

Print photos on photo paper (Mac OS X)

1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
Print photos 35
Chapter 2
4. Click Paper Type/Quality from the pop-up menu (located below the Orientation setting), and then select the following settings:
• Paper Type: The appropriate photo paper type
• Quality: Best or Maximum dpi
NOTE: Click the blue disclosure triangle next to the Printer selection to access these options.
5. Select the appropriate Photo Fix options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: automatically focuses the image; moderately adjusts image sharpness.
6. To print the photo in black and white, click Grayscale from the Color pop-up menu, and then select one of the following options:
• High Quality: uses all the available colors to print your photo in grayscale. This
creates smooth and natural shades of gray.
• Black Print Cartridge Only: uses black ink to print your photo in grayscale. The
gray shading is created by varying patterns of black dots, which might result in a grainy image.
7. Select any other print settings that you want, and then click Print to begin printing.

Print photos from a memory device

The Select Photos function is only available if the memory card does not contain DPOF content.
To print selected photos
1. Insert your memory card into the appropriate slot on the printer. The Photo screen
appears on the control panel display.
2. Touch View & Print. The photos are displayed.
3. Do one of the following. a.Touch Select All. b.Touch Settings to make changes to layout, paper type, or date stamp, and then
select Done.
c.Touch Print. The preview screen appears. You have options on this screen to
adjust the settings or add more photos. Touch the right and left arrows to preview all photos.
d.Touch Print to print all the photos on the memory card.
36 Print
- or ­a. Touch a photo you want to print. The photo enlarges and gives you several editing
options.
• Touch the up and down arrows to specify the number of copies you want to
• Touch the Full Screen icon to enlarge the photo to fill the screen.
• Touch Edit to make changes to the photo before printing, such as Rotate,
b. When you are finished making changes to the photo, touch Done. The preview
image of the selected photo appears.
c. Touch one of the following options.
• Touch Add More to select and edit more photos.
• Touch Settings to make changes to the way the photos are printed, such as
• Touch Print to print the selected photos.

Print DPOF photos

Camera-selected photos are photos you marked for printing with your digital camera. Depending on your camera, the camera might identify page layout, number of copies, rotation, and other print settings.
The printer supports the Digital Print Order Format (DPOF) file format 1.1, so you do not have to reselect the photos to print.
When you print camera-selected photos, the printer's print settings do not apply; the DPOF settings for page layout and number of copies override those of the printer.
print.
Crop, and Red Eye Removal.
layout, paper type, and date stamp, and then select Done.
NOTE: Not all digital cameras enable you to tag your photos for printing. See the documentation that came with your digital camera to see if your camera supports DPOF file format 1.1.
To print camera-selected photos using the DPOF standard
1. Insert your memory card into the appropriate slot on the printer.
2. When prompted, do one of the following:
• Touch OK to print all DPOF-tagged photos. The printer prints all DPOF-tagged photos.
• Touch No to bypass DPOF printing.

Print on special and custom-size paper

If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size paper.
Use only custom-size paper that is supported by the printer. For more information, see Media specifications.
Print on special and custom-size paper 37
Chapter 2
NOTE: With certain types of paper, you can print on both sides of a sheet of paper (called “two-sided printing” or “duplex printing”). For more information, see printing (duplexing).
Follow the instructions for your operating system.
•
Print on special or custom-size paper (Mac OS X) Set up custom sizes (Mac OS X)
•

Print on special or custom-size paper (Mac OS X)

NOTE: Before you can print on custom-size paper, you must set up the custom size
in the HP software provided with the printer. For instructions, see (Mac OS X).
1. Load the appropriate paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Under Destination Paper Size, click Scale to fit paper size, and then select the
custom size. Select any other print settings that you want, and then click Print to begin printing.

Set up custom sizes (Mac OS X)

1. From the File menu in your software application, click Print.
2. Select the desired printer in the Format for pop-up menu.
3. Select Manage Custom Sizes in the Paper Size pop-up menu.
4. Click the + on the left side of the screen, double-click Untitled, and type a name for
the new, custom size.
5. In the Width and Height boxes, type the dimensions, and then set the margins if you want to customize them.
6. Click OK.
Two-sided
Set up custom sizes

Print borderless documents

Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes.
NOTE: Before printing a borderless document, open the file in a software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image.
NOTE: Not all applications support borderless printing.
Follow the instructions for your operating system.
Print borderless documents (Windows)
• Print borderless documents (Mac OS X)
•
38 Print

Print borderless documents (Windows)

1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printer Properties dialog box. Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. Click Print Borderless from the Borderless Printing option.
7. Click the Paper/Qualtiy tab. Select the appropriate paper type from the Media drop-
down list.
8. Click OK, and then click Print or OK to begin printing.

Print borderless documents (Mac OS X)

NOTE: Follow these instructions to enable borderless printing.
Mac OS 10.6. Under Paper Type/Quality, click to select the Print Borderless check box and adjust theBorderless Expansion setting as needed.
1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Click Paper Type/Quality from the pop-up menu (located below the Orientation
setting), and then select the following settings:
• Paper Type: The appropriate paper type
• Quality: Best or Maximum dpi
5. If necessary, select the appropriate Photo Fix options:
6. Select any other print settings that you want, and then click Print to begin printing.
HP ePrint
With HP ePrint, you can print from email connected mobile phones, netbooks, or other mobile devices—anywhere, anytime. Using your mobile device service and the printer’s Web Services, you can print documents to a printer that could be sitting next to you or sitting thousands of miles away.
To use the HP ePrint service, you need to have the following components:
• An HP ePrint-enabled printer that is connected to the Internet (either using an
• A device that has a functioning email capability
NOTE: Click the blue disclosure triangle next to the Printer selection to access these options.
• Off: applies no HP Real Life Technologies to the image.
• Basic: automatically focuses the image; moderately adjusts image sharpness.
Ethernet cable or wireless connection)
HP ePrint 39
Chapter 2
Follow the instructions on the printer’s control panel to enable and set up the printer’s Web Services. For more information, see
Two-sided printing (duplexing)
With certain types of paper, you can print on both sides of a sheet of paper (called “two­sided printing” or “duplex printing”).
You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and then printing only the even pages.
For more information, see
Guidelines for two-sided (duplex) printing.
www.hp.com/go/ePrintCenter.
40 Print

3 Scan

You can use the printer’s control panel to scan documents, photos, and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs.
When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit.
NOTE: Some scan functions are only available after you install the HP software.
TIP: If you have problems scanning documents, see Solve scan problems
This section contains the following topics:
•
Scan an original Scan a larger original (A3 or 11x17 inch)
• Scan using Webscan
• Scanning documents as editable text
•

Scan an original

This section contains the following topics:
NOTE: Your printer and computer must be connected and turned on.
NOTE: If you are scanning an original from the printer control panel or from your
computer using a the HP printer software, the HP software provided with the printer must also be installed and running on your computer prior to scanning.
NOTE: If you are scanning a borderless original, load the original on the scanner glass, not the ADF.
• Scan to a computer Scan to a memory card
•

Scan to a computer

To scan an original to a computer from the printer control panel
Use these steps to scan from the control panel.
1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see in the automatic document feeder (ADF).
2. Touch Scan, and then select Computer.
NOTE: Windows users: If your computer does not appear in the list of
destinations, you will need to restart your HP software's scan function on the destination computer.
Load an original on the scanner glass or Load an original
Scan 41
Chapter 3
3. Touch Document Type to select the type of document you want to save. Make changes to scan options, if needed.
4. Touch Start Scan.
To scan an original from HP printer software
1. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see in the automatic document feeder (ADF).
2. On the computer, open the HP scanning software:
• Windows: From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select HP Scan.
• Mac OS X: Click the HP Utility icon in the Dock, click Applications, and then
double-click HP Scan 3.
3. To start the scan, click Scan.
NOTE: For more information, see the online Help provided with the scanning
software.

Scan to a memory card

To scan an original to a computer from the printer control panel
Use these steps to scan an original to a memory card.
1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see in the automatic document feeder (ADF).
2. Insert a memory card. For more information, see
3. Touch Scan, and then select Memory Device.
4. Touch Document Type to select the type of document you want to save. Make
changes to scan options, if needed.
5. Touch Start Scan.
Load an original on the scanner glass or Load an original
Load an original on the scanner glass or Load an original
Insert a memory card.

Scan a larger original (A3 or 11x17 inch)

You can scan a document that is larger than the scanner glass by scanning the document in two parts. After scanning the two parts, the printer joins them together, saving them as a single file.
NOTE: TIFF black and PDF black are not supported for B-size scan.
The minimum top and bottom margin for your large original must match or exceed 6 mm (0.24 inch).
42 Scan
To scan an original from the printer control panel
Use the following instructions to scan a large document.
1. Touch Scan, and then select the Memory Device.
2. Touch Document Type to choose the type of document you want to save. Make
changes to scan options, if needed.
3. Touch Paper Size and select either A3 or Ledger (11X17 in.) to choose the size of the original document
4. Touch Settings to rename the scan file name OR change the output quality.
5. Touch Start Scan to load the animation that shows how to place the A3/11x17 original
on the scan glass. Load the original according to the animation, and then select Scan.
6. When prompted, select Continue.
7. Turn the paper around according to the animation, and then select Scan. The printer
joins the two copies into one document.
To scan an original from ArcSoft (Windows only)
1. Load your original print-side down in the right or left -back corner of the glass. For
more information, see
Load an original on the scanner glass.
2. On the computer, open the scan software. From the computer desktop, click Start, select Programs or All Programs, select
the folder for your HP printer, and then select HP Scan.
3. Touch Size Original to choose the size of the original document, and then select A3 or 11 x 17 inch.
Scan a larger original (A3 or 11x17 inch) 43
Chapter 3

Scan using Webscan

Webscan is a feature of the embedded Web server that lets you scan photos and documents from your printer to your computer using a Web browser. This feature is available even if you did not install the printer software on your computer.
NOTE: Webscan does not support scanning large documents.
For more information on the embedded Web server, see
To scan using Webscan
1. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see Load an original on the scanner glass or on the scanner glass or Load an original in the automatic document feeder (ADF).
2. Open the embedded Web server. For more information, see server.
3. Click the Scan tab, click Webscan in the left pane, make selections for options, and then click Start Scan.

Scanning documents as editable text

When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.
To ensure that the software can convert your documents successfully, do the following:
• Make sure the scanner glass or ADF window is clean. When the printer scans the document, smudges or dust on the scanner glass or ADF window can be scanned, as well, and can prevent the software from converting the
document to editable text.
• Make sure the document is loaded correctly. When scanning documents as editable text from the ADF, the original must be loaded
into the ADF with the top forward and face up. When scanning from the scanner glass, the original must be loaded with the top facing the right edge of the scanner glass. Also, make sure the document is not skewed. For more information, see original on the scanner glass or Load an original in the automatic document feeder (ADF).
• Make sure the text on the document is clear. To successfully convert the document to editable text, the original must be clear and of high quality. The following conditions can cause the software to not convert the
document successfully:
◦ The text on the original is faint or wrinkled. ◦ The text is too small. ◦ The structure of the document is too complex.
Embedded Web server.
Load an original
Embedded Web
Load an
44 Scan
◦ The text is tightly spaced. For example, if the text that the software converts has
missing or combined characters, "rn" might appear as "m."
◦ The text is on a colored background. Colored backgrounds can cause images in
the foreground to blend too much.
Scanning documents as editable text 45

4 Copy

You can produce high-quality color and grayscale copies on a variety of paper types and sizes.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory.
TIP: If you have problems scanning documents, see Solve copy problems.
This section contains the following topics:
•
Copy documents Change copy settings
•

Copy documents

You can make quality copies from the printer control panel.
To copy documents
1. Make sure you have paper loaded in the main tray.
2. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see in the automatic document feeder (ADF).
NOTE: If you are copying a photo, place the photo on the scanner glass face down, as shown on the icon on the edge of the scanner glass.
Load an original on the scanner glass or Load an original
46 Copy
3. Touch Copy.
4. Change any additional settings. For more information, see
5. To start the copy job, touch one of the following:
• Start Black: To select a black-and-white copy job.
• Start Color : To select a color copy job.
NOTE: If you have a color original, selecting the Black function produces a black-and-white copy of the color original, while selecting the Color function produces a full-color copy of the color original.
Copy a large original (A3 or 11x17 inch)
You can copy a document that is larger than the scanner glass by scanning the document in two scans, and then the printer prints the scans onto one sheet of paper.
NOTE: The minimum top and bottom margin for your large original must match or exceed 6 mm (0.24 inch).
1. Make sure you have A3 or 11x17 inch paper loaded in the main tray.
2. Touch Copy.
Change copy settings
3. Touch the A3/11x17 checkbox on the Copy screen, and then select Settings to change any other copy settings.
4. Select Black to make a black-and-white copy, or Color to make a color copy.
5. Select the size of the original.
6. Load the original according to the animation, and then select Scan.
7. When prompted, select Continue.
8. Turn the original around according to the animation, and then select Scan. The printer
joins the two copies into one document and displays a preview.
9. Touch Copy to print the copy.

Change copy settings

You can customize copy jobs using the various settings available from the printer's control panel, including the following:
• Number of copies
• Copy paper size
• Copy paper type
• Copy speed or quality
• Lighter/Darker settings
• Resizing originals to fit on different paper sizes
You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs.
To change copy settings for a single job
1. Touch Copy.
2. Select the copy function settings you want to change.
3. Touch Start Black or Start Color.
To save the current settings as defaults for future jobs
1. Touch Copy.
2. Make any changes to the copy function settings, and then touch Settings.
3. Touch down arrow
4. Touch Yes, change defaults, and then select Done.
, and then select Set As New Defaults .
Change copy settings 47
5Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You might have already done this as part of the initial setup, by using either the control panel or the HP software provided with the printer. You can verify the fax is set up correctly by running the fax setup test from the control panel. For more information on the fax test, see
TIP: If you have problems scanning documents, see Solve fax problems.
This section contains the following topics:
•
Send a fax Receive a fax
• Set up speed-dial entries
• Change fax settings
• Fax and digital phone services
• Fax over Internet Protocol
• Use reports
•
Test fax setup.

Send a fax

You can send a fax in a variety of ways. Using the printer control panel, you can send a black-and-white or color fax. You can also send a fax manually from an attached phone. This allows you to speak with the recipient before sending the fax.
This section contains the following topics:
•
Send a standard fax Send a standard fax from the computer
• Send a fax manually from a phone
• Send a fax using monitor dialing
• Send a fax from memory
• Schedule a fax to send later
• Send a fax to multiple recipients
• Send a fax in Error Correction Mode
•

Send a standard fax

You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
48 Fax
NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes.
TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing.
To send a standard fax from the printer control panel
1. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see in the automatic document feeder (ADF).
2. Touch Fax.
3. Enter the fax number by using the keypad.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on the display.
4. Touch Start Black or Start Color. If the printer detects an original loaded in the automatic document feeder, it
sends the document to the number you entered.
TIP: If the recipient reports issues with the quality of the fax you sent, you can try changing the resolution or contrast of your fax.
Load an original on the scanner glass or Load an original

Send a standard fax from the computer

You can send a document on your computer as a fax, without printing a copy and faxing it from the printer.
NOTE: Faxes sent from your computer by this method use the printer’s fax connection, not your Internet connection or computer modem. Therefore, make sure the printer is connected to a working telephone line and that the fax function is set up and functioning correctly.
To use this feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer.
Windows
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
TIP: Select the printer that has “fax” in the name.
4. To change settings (such as choosing to send the document as a black fax or a color
fax), click the option that opens the printer Properties dialog box. Depending on your software application, this option might be called Properties, Options, Printer
Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
Send a fax 49
Chapter 5
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further
settings for the fax, and then click Send Fax. The printer begins dialing the fax number and faxing the document.
Mac OS X
1. Open the document on your computer that you want to fax.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
TIP: Select the printer that has “(Fax)” in the name.
4. Select Fax Recipients from the pop-up menu below the Orientation setting.
NOTE: Click the blue disclosure triangle next to the Printer selection to see the
pop-up menu.
5. Type the fax number and other information in the boxes provided, and then click Add to Recipients.
6. Select the Fax Mode and any other fax options you want, and then click Send Fax Now . The printer begins dialing the fax number and faxing the document.

Send a fax manually from a phone

Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax. This is useful if you want to inform the recipient that you are going to send them a fax before sending it. When you send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through the handset on your telephone. This makes it easy for you to use a calling card to send your fax.
Depending on how the recipient has their fax machine set up, the recipient might answer the phone, or the fax machine might take the call. If a person answers the phone, you can speak with the recipient before sending the fax. If a fax machine answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine.
50 Fax
To send a fax manually from an extension phone
1. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see
Load an original on the scanner glass or Load an original
in the automatic document feeder (ADF).
2. Touch Fax.
3. Dial the number by using the keypad on the phone that is connected to the printer.
NOTE: Do not use the keypad on the control panel of the printer when manually
sending a fax. You must use the keypad on your phone to dial the recipient's number.
4. If the recipient answers the telephone, you can engage in a conversation before sending your fax.
NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax.
5. When you are ready to send the fax, touch Start Black or Start Color.
NOTE: If prompted, select Send Fax.
If you were speaking with the recipient before sending the fax, inform the recipient that they should press Start on their fax machine after they hear fax tones. The telephone line is silent while the fax is transmitting. At this point, you can hang up the telephone. If you want to continue speaking with the recipient, remain on the line until the fax transmission is complete.

Send a fax using monitor dialing

Monitor dialing allows you to dial a number from the printer control panel as you would dial a regular telephone. When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control the pace of your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to store the PIN for your calling card.
NOTE: Make sure the volume is turned on, or you will not hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Start Black or Start Color. If the printer detects an original loaded in the automatic document feeder, you will hear a dial tone.
3. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
4. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card
PIN stored as a speed dial, when prompted to enter your PIN, touch Dial) to select the speed dial entry where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.

Send a fax from memory

You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory,
Load an original on the scanner
(Speed
Send a fax 51
Chapter 5
you can immediately remove the originals from the document feeder tray or scanner glass.
NOTE: You can only send a black-and-white fax from memory.
To send a fax from memory
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Fax Settings.
3. Touch Scan and Fax.
4.
Enter the fax number by using the keypad, touch
dial, or touch
5. Touch Start Fax. The printer scans the originals into memory and sends the fax when the receiving fax
machine is available.

Schedule a fax to send later

You can schedule a black-and-white fax to be sent within the next 24 hours. This enables you to send a black-and-white fax late in the evening, when phone lines are not as busy or phone rates are lower, for example. The printer automatically sends your fax at the specified time.
You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled.
Load an original on the scanner
(Speed Dial) to select a speed
(Call History) to select a previously dialed or received number.
52 Fax
NOTE: You can only send faxes in black-and-white.
To schedule a fax from the printer control panel
1. Load your originals. For additional information, see
Load an original on the scanner
glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Fax Settings.
3. Touch Send Fax Later.
4. Enter the send time by using the numeric keypad, touch AM or PM, and then select Done.
5.
Enter the fax number by using the keypad, touch
dial, or touch
(Call History) to select a previously dialed or received number.
(Speed Dial) to select a speed
6. Touch Start Fax. The printer scans all pages and the scheduled time appears on the display. The fax
is sent at the scheduled time.
To cancel a scheduled fax
1. Touch the Send Fax Later message on the display.
– OR – Touch Fax, and then select Fax Settings.
2. Touch Cancel Scheduled Fax .

Send a fax to multiple recipients

You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries.
To send a fax to multiple recipients using group speed dial
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
2.
Touch Fax, touch you want to fax to.
3. Touch Start Black. If the printer detects an original loaded in the automatic document feeder, it sends
the document to each number in the group speed dial entry.
NOTE: You can only use group speed dial entries to send faxes in black-and­white. The printer scans the fax into memory then dials the first number. When a connection is made, it sends the fax and dials the next number. If a number is busy or not answering, the printer follows the settings for Busy Redial and No Answer Redial. If a connection cannot be made, the next number is dialed and an error report is generated.
Load an original on the scanner
(Speed Dial) to select a speed dial, and then select the group

Send a fax in Error Correction Mode

Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting
errors that occur during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaffected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM off only if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced charges.
Before turning the ECM setting off, consider the following. If you turn ECM off
• The quality and transmission speed of faxes you send and receive are affected.
•The Fax Speed is automatically set to Medium.
• You no longer send or receive faxes in color.
To change the ECM setting from the control panel
1. From the Home screen, touch right arrow
2. Touch Fax Setup and then select Advanced Fax Setup.
3. Touch down arrow
4. Select On or Off.
, and then select Error Correction Mode.
, and then select Setup.
53
Chapter 5

Receive a fax

You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal­size paper, the printer reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the copying finishes. This can reduce the number of fax pages stored in memory.
• Receive a fax manually Set up backup fax
• Reprint received faxes from memory
• Poll to receive a fax
• Forward faxes to another number
• Set the paper size for received faxes
• Set automatic reduction for incoming faxes
• Block unwanted fax numbers
• Receive faxes to your computer (Fax to PC and Fax to Mac)
•

Receive a fax manually

When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
• Directly connected to the printer (on the 2-EXT port)
• On the same phone line, but not directly connected to the printer
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming
call before the printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer incoming calls.
54 Fax
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following: a. Touch Fax, and then select Start Black or Start Color. b. After the printer begins to receive the fax, you can hang up the phone or remain
on the line. The phone line is silent during fax transmission.

Set up backup fax

Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
The following backup fax modes are available:
On The default setting. When backup fax is On, the printer stores all received
On Error Only Causes the printer to store faxes in memory only if an error condition exists
Off Faxes are never stored in memory. For example, you might want to turn off
faxes in memory. This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax calls.
NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be stored in memory due to memory limitations.
that prevents the printer from printing the faxes (for example, if the printer runs out of paper). The printer continues to store incoming faxes as long as there is memory available. (If the memory becomes full, the printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored in memory print automatically, and then they are deleted from memory.
backup fax for security purposes. If an error condition occurs that prevents the printer from printing (for example, the printer runs out of paper), the printer stops answering incoming fax calls.
NOTE: If backup fax is enabled and you turn off the printer, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the printer was in an error condition. You must contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax
Log. The Fax Log is not cleared when the printer is turned off.
To set backup fax from the printer control panel
1. Touch right arrow
, and then select Setup.
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Backup Fax Reception.
4. Touch one of the options available.

Reprint received faxes from memory

If you set the backup fax mode to On, the received faxes are stored in memory, whether the printer has an error condition or not.
Receive a fax 55
Chapter 5
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the main tray.
2. Touch right arrow
3. Touch Tools , and then select Reprint Faxes in Memory.
The faxes are printed in the reverse order from which they were received with the most recently received fax printed first, and so on.
4.
If you want to stop reprinting the faxes in memory, touch

Poll to receive a fax

Polling allows the printer to ask another fax machine to send a fax that it has in its queue. When you use the Poll to Receive feature, the printer calls the designated fax machine and requests the fax from it. The designated fax machine must be set for polling and have a fax ready to send.
, and then select Setup.
(Cancel button).
NOTE: The printer does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the printer it is polling in order to receive the fax. Make sure the printer you are polling does not have a pass code set up (or has not changed the default pass code) or the printer cannot receive the fax.
To set up poll to receive a fax from the printer control panel
1. Touch Fax, and then select Fax Settings.
2. Touch Poll to Receive.
3. Enter the fax number of the other fax machine.
4. Touch Start Fax.

Forward faxes to another number

You can set up the printer to forward your faxes to another fax number. A received color fax is forwarded in black and white.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. Touch right arrow
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch down arrow
, and then select Setup.
, and then select Fax Forwarding.
56 Fax
4. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine
(for example, if it is not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report.
5. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then touch Done. Repeat for each of the following prompts: start date, start time, end date, and end time.
6. Fax forwarding is activated. Touch Ok to confirm. If the printer loses power when Fax Forwarding is set up, it saves the Fax
Forwarding setting and phone number. When the power is restored to the printer, the Fax Forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting Off from the Fax Forwarding menu.

Set the paper size for received faxes

You can select the paper size for received faxes. The paper size you select should match what is loaded in your main tray. Faxes can be printed on letter, A3, A4, or legal paper only.
NOTE: If an incorrect paper size is loaded in the main tray when you receive a fax, the fax does not print and an error message appears on the display. Load Letter or A4 paper, and then touch OK to print the fax.
To set the paper size for received faxes from the printer control panel
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Fax Paper Size, and then select an option.
, and then select Setup.

Set automatic reduction for incoming faxes

The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the default paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the first page is printed on a second page. Automatic Reduction is useful when you receive a legal-size fax and letter-size paper is loaded in the main tray.
Automatic Reduction is useful when you receive a fax larger than A4/Letter-size and A4/ Letter-size paper is loaded in the main tray
To set automatic reduction from the printer control panel
1. Touch right arrow
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Automatic Reduction, and then select On or Off.
, and then select Setup.
Receive a fax 57
Chapter 5

Block unwanted fax numbers

If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of unwanted fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocker does not appear in the Basic Fax Setup menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that a Caller ID service has not been subscribed to with the phone company.
• Add numbers to the junk fax list Remove numbers from the junk fax list
• Print a Junk Fax Report
•
Add numbers to the junk fax list
You can block specific numbers by adding them to the junk fax list.
To add a number to the junk fax list
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch down arrow
4. A message appears stating that Caller ID is required to block junk faxes. Touch OK
to continue.
5. Touch Add Numbers.
6. To select a fax number to block from the caller ID list, touch Select from Caller ID History.
- or ­To manually enter a fax number to block, select Enter new number.
7. After entering a fax number to block, touch Done.
, and then select Setup.
, and then select Junk Fax Blocker.
58 Fax
NOTE: Make sure you enter the fax number as it appears on the control-panel display, and not the fax number that appears on the fax header of the received fax, as these numbers can be different.
Remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove a number from your junk fax list.
To remove numbers from the junk fax list
1. Touch right arrow
, and then select Setup.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch down arrow
, and then select Junk Fax Blocker.
4. Touch Remove Numbers.
5. Touch the number you want to remove, and then select OK.
Print a Junk Fax Report
Use the following procedure to print a list of blocked junk fax numbers.
To print a Junk Fax Report
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch down arrow
4. Touch Print Reports, and then select Junk Fax List.
, and then select Setup.
, and then select Junk Fax Blocker.

Receive faxes to your computer (Fax to PC and Fax to Mac)

You can use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files.
Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is received, you get an on-screen notification with a link to the folder where the fax is saved.
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white faxes only. Color faxes are printed instead of being saved to the computer.
This section contains the following topics:
•
Fax to PC and Fax to Mac requirements Activate Fax to PC and Fax to Mac
• Modify Fax to PC or Fax to Mac settings
•
Fax to PC and Fax to Mac requirements
• The administrator computer, the computer that activated the Fax to PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax to PC or Fax to Mac administrator computer.
• The destination folder's computer or server must be on at all times. The destination computer must also be awake, faxes will not be saved if the computer is asleep or in hibernate mode.
• Paper must be loaded in the input tray.
Receive a fax 59
Chapter 5
Activate Fax to PC and Fax to Mac
On a computer running Windows, you can use the Digital Fax Setup Wizard to activate Fax to PC. On a Macintosh computer, you can use the HP Utility.
To set up Fax to PC (Windows)
1. Open the HP printer software. For more information, see
HP printer software
(Windows).
2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard.
3. Follow the onscreen instructions.
To set up Fax to Mac (Mac OS X)
1. Open the HP Utility. For more information, see
HP Utility (Mac OS X).
2. Click the Application icon on the toolbar.
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.
Modify Fax to PC or Fax to Mac settings
You can update the Fax to PC settings from your computer at any time from the Digital Fax Setup Wizard. You can update the Fax to Mac settings from the HP Utility.
You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer's control panel.
To modify settings from the printer’s control panel
1. Touch
(right arrow), and then select Setup.
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.
3. Select the setting that you want to change. You can change the following settings:
• View PC hostname: View the name of the computer that is set up to administer Fax to PC or Fax to Mac.
• Turn Off: Turn off Fax to PC or Fax to Mac.
60 Fax
NOTE: Use the HP software on your computer to turn on Fax to PC or Fax to Mac.
• Disable Fax Print: Choose this option to print faxes as they are received. If you turn off printing, color faxes will still print.
To modify settings from the HP software (Windows)
1. Open the HP printer software. For more information, see
HP printer software
(Windows).
2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard.
3. Follow the onscreen instructions.
To modify settings from the HP software (Mac OS X)
1. Open the HP Utility. For more information, see
HP Utility (Mac OS X).
2. Click the Application icon on the toolbar.
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.
Turn off Fax to PC or Fax to Mac
1. Touch
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.
3. Touch Turn Off.
(right arrow), and then select Setup.

Set up speed-dial entries

You can set up frequently used fax numbers as speed-dial entries. This lets you dial those numbers quickly by using the printer’s control panel.
TIP: In addition to creating and managing speed-dial entries from the printer’s control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer’s embedded Web server (EWS). For more information, see
This section contains the following topics:
•
Set up and change speed-dial entries Set up and change group speed-dial entries
• Delete speed-dial entries
• Print a list of speed-dial entries
•

Set up and change speed-dial entries

You can store fax numbers as speed-dial entries.
Printer management tools.
To set up speed-dial entries
1. On the printer’s control panel, touch right arrow
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial, and then touch an unused entry number.
4. Type the fax number, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an
area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
5. Type the name for the speed-dial entry, and then touch Done.
To change speed-dial entries
1. On the printer’s control panel, touch right arrow
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial, and then touch the speed-dial entry you want to change.
, and then touch Setup.
, and then touch Setup.
Set up speed-dial entries 61
Chapter 5
4. If you want to change the fax number, type the new number, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an
area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
5. If you want to change the name of the speed-dial entry, type the new name, and then touch Done.

Set up and change group speed-dial entries

You can store groups of fax numbers as group speed-dial entries.
To set up group speed-dial entries
NOTE: Before you can create a group speed-dial entry, you must have already
created at least one speed-dial entry.
1. On the printer’s control panel, touch right arrow , and then touch Setup.
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Group Speed Dial, and then touch an unused entry number.
4. Touch the speed-dial entries you want to include in the group speed-dial entry, and then touch OK.
5. Type the name for the speed-dial entry, and then touch Done.
To change group speed-dial entries
1. On the printer’s control panel, touch right arrow
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Select Group Speed Dial, and then touch the entry you want to change.
4. If you want to add or remove speed-dial entries from the group, touch the speed-dial entries you want to include or those you want to remove, and then touch OK.
5. If you want to change the name of the group speed-dial, type the new name, and then touch Done.

Delete speed-dial entries

To delete speed-dial entries or group speed-dial entries, complete the following steps:
1. On the printer’s control panel, touchright arrow
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Delete Speed Dial, touch the entry you want to delete, and then touch Yes to
confirm.
NOTE: Deleting a group speed-dial entry does not delete the individual speed­dial entries.
, and then touch Setup.
, and then touch Setup.
62 Fax

Print a list of speed-dial entries

To print a list of all of the speed-dial entries that have been set up, complete the following steps:
1. Load paper in the tray. For more information, see
2. On the printer’s control panel, touch right arrow
3. Touch Fax Setup, and then select Speed Dial Setup.
4. Touch Print Speed Dial List.

Change fax settings

After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing.
•
Configure the fax header Set the answer mode (Auto answer)
• Set the number of rings before answering
• Change the answer ring pattern for distinctive ring
• Set the dial type
• Set the redial options
• Set the fax speed
• Set the fax sound volume
•

Configure the fax header

The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the fax header from the printer control panel, as described here.
Load media. , and then touch Setup.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done.
5. Enter your fax number, and then touch Done.
, and then select Setup.

Set the answer mode (Auto answer)

The answer mode determines whether the printer answers incoming calls.
• Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer answers all incoming calls and faxes.
• Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes.
Change fax settings 63
Chapter 5
To set the answer mode
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup .
3. Touch Auto Answer, and then select On or Off. When Auto Answer is On, the printer answers calls automatically. When Auto Answer is Off, it does not answer calls.
, and then select Setup.

Set the number of rings before answering

If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer, because you want the answering machine to answer the phone before the printer does. The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax. If the call is a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Rings to Answer.
4. Touch up arrow
5. Touch Done to accept the setting.
, and then select Setup.
or down arrow to change the number of rings.

Change the answer ring pattern for distinctive ring

Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer incoming calls that have a specific ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer’s control panel to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings.
64 Fax
NOTE: The printer cannot receive faxes when the main phone number is off the hook.
To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. Touch right arrow
3. Touch Fax Setup, and then select Advanced Fax Setup.
4. Touch Distinctive Ring.
5. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue.
6. Do one of the following:
• Touch the ring pattern assigned by your telephone company to fax calls.
• Touch Ring Pattern Detection, and then follow the instructions on the printer’s

Set the dial type

Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing.
, and then select Setup.
- Or -
control panel.
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it finishes, the ring pattern is automatically set to
All Rings.
NOTE: If you are using either a PBX phone system that has different ring
patterns for internal and external calls, you must call the fax number from an external number.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch down arrow
4. Touch to select Tone Dialing or Pulse Dialing.
, and then select Setup.
, and then select Dial Type.
Change fax settings 65
Chapter 5

Set the redial options

If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the busy-redial and no-answer-redial options. Use the following procedure to turn the options on or off.
• Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The factory-set default for this option is On.
• No answer redial: If this option is turned on, the printer redials automatically if the receiving fax machine does not answer. The factory-set default for this option is
Off.
To set the redial options
1. Touch right arrow
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch to select the appropriate Busy Redial or No Answer Redial options.

Set the fax speed

You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a lower Fax Speed. The following table provides the available fax speed settings.
, and then select Setup.
66 Fax
Fax speed setting Fax speed
Fast v.34 (33600 baud)
Medium v.17 (14400 baud)
Slow v.29 (9600 baud)
To set the fax speed
1. Touch right arrow
, and then select Setup.
2. Touch Fax Setup, and then touch Advanced Fax Setup.
3. Touch down arrow
, and then select Fax Speed.
4. Touch to select the speed.

Set the fax sound volume

Use this procedure to increase or decrease the volume of the fax sounds.
To set the fax sound volume
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch down arrow
4. Touch to select Soft, Loud, or Off.
, and then select Setup.
, and then select Fax Sound Volume.

Fax and digital phone services

Many telephone companies provide their customers with digital phone services, such as the following:
• DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.)
• PBX : A private branch exchange (PBX) phone system
• ISDN: An integrated services digital network (ISDN) system.
• FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP). For more information, see
HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing.
Fax over Internet Protocol.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided.

Fax over Internet Protocol

You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP).
You probably use a FoIP service (provided by your telephone company) when you:
• Dial a special access code along with the fax number, or
• Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the printer. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.
Fax over Internet Protocol 67
Chapter 5
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. (For more information about changing the fax speed, see a fax in Error Correction Mode.
If you have questions about Internet faxing, contact your Internet faxing services support department or your local service provider for further assistance.

Use reports

You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control-panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel, the HP software (Windows), or HP Utility (Mac OS X). For more information, see
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
NOTE: Ensure that the printhead and ink cartridges are in good conditions and installed properly. For more information, see
Set the fax speed. For more information about using ECM, see Send
Printer management tools.
Work with ink cartridges.
This section contains the following topics:

Print fax confirmation reports

• Print fax error reports
• Print and view the fax log
• Clear the fax log
• Print the details of the last fax transaction
• Print a Caller ID Report
• View the Call History
•
Print fax confirmation reports
If you require printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On (Fax Send) or On (Send & Receive).
The default fax confirmation setting is Off. This means that a confirmation report is not printed for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the control-panel display after each transaction.
68 Fax
NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if you choose On (Fax Send) or On (Send and Receive), and if you scan the fax to send from memory.
To enable fax confirmation
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
, and then select Setup.
, and then select Fax Reports.
3. Touch Fax Confirmation.
4. Touch to select one of the following options.
Off Does not print a fax confirmation report when you send and receive
On (Fax Send) Prints a fax confirmation report for every fax you send.
On (Fax Receive) Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
To include an image of the fax on the report
1. Touch right arrow
2. Touch Print Report, and then select Fax Confirmation.
3. Touch On (Fax Send) or On (Send and Receive).
4. Touch Fax Confirmation with image.

Print fax error reports

You can configure the printer so that it automatically prints a report when there is an error during transmission or reception.
To set the printer to print fax error reports automatically
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
3. Touch Fax Error Report.
4. Touch to select one of the following.
faxes successfully. This is the default setting.
, and then select Setup.
, and then select Setup.
, and then select Fax Reports.
On (Send & Receive)
Off Does not print any fax error reports.
On (Fax Send) Prints whenever a transmission error occurs.
On (Fax Receive) Prints whenever a receiving error occurs.
Prints whenever a fax error occurs. This is the default setting.
Use reports 69
Chapter 5

Print and view the fax log

You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
3. Touch Fax Log.
, and then select Setup.

Clear the fax log

Use the following steps to clear the fax log.
NOTE: Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log via the printer control panel
1. Touch right arrow
2. Touch Tools.
3. Touch down arrow
, and then select Setup.
, and then select Clear Fax Log.

Print the details of the last fax transaction

The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status.
, and then select Fax Reports.
To print the Last Fax Transaction report
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
3. Touch Last Transaction.

Print a Caller ID Report

Use the following procedure to print a list of Caller ID fax numbers.
To print a Caller ID Report
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
3. Touch down arrow

View the Call History

Use the following procedure to view a history of all the calls placed from the printer.
NOTE: The call history cannot be printed. You can only view it from the printer’s control panel display.
, and then select Setup.
, and then select Fax Reports.
, and then select Setup.
, and then select Fax Reports.
, and then select Caller ID Report.
70 Fax
To view the Call History
1. Touch right arrow
2.
Touch
(Call History).
, and then select Fax.
Use reports 71
6Web
The printer offers innovative, Web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. In addition, you can use a Web service (Marketsplash by HP) to create and print professional-quality marketing materials.
NOTE: To use these Web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these Web features if the printer is connected using a USB cable.
NOTE: In addition to these solutions, you can send print jobs to the printer remotely from mobile devices. With this service, called HP ePrint, you can print from email connected mobile phones, netbooks, or other mobile devices—anywhere, anytime. For more information, see
This section contains the following topics:
•
HP Apps Marketsplash by HP
•

HP Apps

HP Apps provide a quick and easy way to access, store, and print business information without a computer. Using HP Apps, you can gain access to content stored on the Web, such as business forms, news, archiving, and more—right from the printer’s control-panel display.
To use HP Apps , the printer needs to be connected to the Internet (either using an Ethernet cable or wireless connection). Follow the instructions on the printer’s control panel to enable and set up this service.
New Apps are periodically added, and you can select and download to the printer’s control panel for use.
For more information, visit
HP ePrint.
www.hp.com/go/ePrintCenter.
72 Web
NOTE: For a list of system requirements for this Web site, see HP Web site specifications.

Marketsplash by HP

Grow your business using online HP tools and services to create and print professional marketing materials. With Marketsplash, you can do the following:
• Quickly and easily create amazing, professional-quality brochures, flyers, business cards, and more. Choose from thousands of customizable templates created by award-winning business graphic designers.
• A variety of print options allow you to get exactly what you need, when you need it. For immediate, high-quality results, print on your printer. Other options are available online from HP and our partners. Achieve the professional quality you expect, while minimizing printing costs.
• Keep all of your marketing materials organized and readily accessible in your Marketsplash account, available from any computer and directly from the printer’s control-panel display (on select models only).
To get started, select Marketsplash by HP in the HP printer software that came with your printer. Or for more information, visit
NOTE: For a list of system requirements for this Web site, see HP Web site specifications.
NOTE: Not all Marketsplash tools and services are available in all countries, regions and languages. Visit marketsplash.com for the most current information.
marketsplash.com.
Marketsplash by HP 73

7 Work with ink cartridges

To ensure the best print quality from the printer, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.
TIP: If you have problems scanning documents, see Print quality troubleshooting
This section contains the following topics:
•
Information on ink cartridges and the printhead Check the estimated ink levels
• Replace the ink cartridges
• Store printing supplies
• Usage information collection
•

Information on ink cartridges and the printhead

The following tips help maintain HP ink cartridges and ensure consistent print quality.
• The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation.
• If you need to replace an ink cartridge, wait until you have the new ink cartridge available to install before removing the old cartridge.
CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Store ink cartridges in the same orientation packages hang on store shelves or, if out of box, with label facing down.
• Be sure to turn off the printer properly. For more information, see printer.
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
• You do not need to replace the cartridges until print quality becomes unacceptable, but a significant decrease in print quality may be the result of one or more depleted cartridges. It could also be caused by a clogged printhead. Possible solutions include checking the estimated ink levels remaining in the cartridges, and cleaning the printhead. Cleaning the printhead uses some ink.
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
74 Work with ink cartridges
Turn off the
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.
• If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer:
◦ Make sure you turn off the printer by pressing Power. The printhead assembly
should be parked on the right side of the printer, in the service station. For more information, see
◦ Make sure you leave the ink cartridges and printhead installed. ◦ The printer must be transported sitting flat; it should not be placed on its side,
back, front, or top.
Related topics

Check the estimated ink levels

• Printhead maintenance
•
Turn off the printer.
Check the estimated ink levels
You can check the estimated ink levels from the printer software or the embedded Web server. For information about using these tools, see also print the Printer Status page to view this information (see Status Report).
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality is unacceptable.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see
www.hp.com/go/inkusage.
Printer management tools. You can
Understand the Printer

Replace the ink cartridges

NOTE: For information on recycling used ink supplies, see HP inkjet supplies
recycling program.
If you do not already have replacement ink cartridges for the printer, see Order printing supplies online.
Replace the ink cartridges 75
Chapter 7
NOTE: At this time, some portions of the HP Web site are available in English only.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge.
To replace the ink cartridges
Use these steps to replace the ink cartridges.
1. Make sure the printer is turned on.
2. Open the print-carriage access door.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the tab on the front of the ink cartridge to release it, and then remove it from
the slot.
4. Remove the new ink cartridge from its packaging by pulling the orange pull-tab straight back to remove the plastic wrap from the ink cartridge.
NOTE: Make sure you remove the plastic wrap from the ink cartridge before installing it in the printer, or printing fails.
76 Work with ink cartridges
5. Twist the orange cap to snap it off.
NOTE: Make sure the plastic tab is entirely removed and that the label is slightly
torn, revealing the vent channel.
6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot.
CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges.
Replace the ink cartridges 77
Chapter 7
Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing.
7. Repeat steps 3 through 6 for each ink cartridge you are replacing.
8. Close the print-carriage access door.
Related topics
Order printing supplies online

Store printing supplies

Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly. For more information, see
Turn off the printer.

Usage information collection

The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer.
In addition, this memory chip collects a limited set of information about the usage of the printer, which might include the following: the date when the cartridge was first installed, the date when the cartridge was last used, the number of pages printed using the cartridge, the page coverage, the printing modes used, any printing errors that might have occurred, and the printer model. This information helps HP design future printers to meet our customers' printing needs.
The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: from this sampling are read and studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer.
78 Work with ink cartridges
www.hp.com/recycle). The memory chips
If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the printer's usage information:
To turn off usage information collection
1. On the printer control panel, touch right arrow
, and then touch Setup.
2. Select Preferences, and then select Cartridge Chip Information.
3. Touch OK to turn off usage information collection.
NOTE: If you turn off the memory chip's ability to collect the printer's usage
information, you can still continue to use the cartridge in the HP printer.
Usage information collection 79

8 Solve a problem

The information in this section suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
This section contains the following topics:
•
HP support General troubleshooting tips and resources
• Solve printing problems
• Print troubleshooting
• Print quality troubleshooting
• Solve paper-feed problems
• Solve copy problems
• Solve scan problems
• Solve fax problems
• Solve problems using HP Web sites and services
• Solve photo (memory card) problems
• Solve wired (Ethernet) network problems
• Solve wireless problems
• Configure your firewall to work with printers
• Solve printer management problems
• Troubleshoot installation issues
• Understand the Printer Status Report
• Understand the network configuration page
• Clear jams
•

HP support

If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support Web site at
available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the HP printer
For more information, see
3. Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see
80 Solve a problem
www.hp.com/support. HP online support is
Obtain electronic support.
HP support by phone.

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP software updates.
You can also obtain support from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by-step solutions to common printing problems. For more information, see
Support options and availability vary by printer, country/region, and language.

HP support by phone

The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line. Different rates may apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support.
During the warranty period, you may obtain assistance from the HP Customer Care Center.
Printer management tools.
NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: question to begin the support process.
The HPLIP Web site does not provide support for Windows or Mac OS X. If you are using these operating systems, see
This section contains the following topics:
•
Before you call Phone support period
• Telephone support numbers
• After the phone support period
•
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information:
• Model number (for more information, see
• Serial number (located on the back or bottom of the printer)
https://launchpad.net/hplip. Click Ask a
www.hp.com/support.
Finding the printer model number)
HP support 81
Chapter 8
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm or moving
the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).
82 Solve a problem
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.
HP support 83
Chapter 8
For the most current list of telephone support numbers, see www.hp.com/support.
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After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: HP dealer or call the support phone number for your country/region to learn more about support options.
www.hp.com/support. Contact your

General troubleshooting tips and resources

NOTE: Many of the steps below require HP software. If you did not install the HP
software, you can install it using the HP software CD included with the printer, or you can download the software from the HP support Web site (
Try these when you begin troubleshooting a printing problem.
• For a paper jam, see
• For paper-feed problems, such as the paper skew and paper pick, see feed problems.
• Power light is on and not blinking. When the printer is turned on for the first time, it takes approximately 12 minutes to initialize it after the ink cartridges are installed.
• Power cord and other cables are working, and are firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see requirements.
• Media is loaded correctly in the input tray and is not jammed in the printer.
• All packing tapes and materials are removed.
• The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Print & Fax section of the System Preferences. See your computer's documentation for more information.
• Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.
Clear paper jams.
www.hp.com/support).
Solve paper-
Electrical
Troubleshooting topics
•
Solve printing problems Print troubleshooting
• Print quality troubleshooting
• Solve paper-feed problems
• Solve copy problems
• Solve scan problems
• Solve fax problems
• Solve wired (Ethernet) network problems
• Solve wireless problems
• Solve printer management problems
• Troubleshoot installation issues
•
General troubleshooting tips and resources 85
Chapter 8

Solve printing problems

This section contains the following topics:
•
The printer shuts down unexpectedly Alignment fails
• Printer takes a long time to print
• Something on the page is missing or incorrect
•

The printer shuts down unexpectedly

Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see

Alignment fails

If the alignment page appears to be only partially printed, or if it has light or white streaks, try cleaning the printhead.
If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.
If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to country/region, and then click Contact HP for information on calling for technical support.
Electrical requirements.
www.hp.com/support. If prompted, select your

Printer takes a long time to print

Check the system configuration and resources
Make sure the computer meets the minimum system requirements for the printer. For more information, see
Check the HP software settings
Print speed is slower when you select high print-quality settings. To increase the print speed, select different print settings in the printer driver. For more information, see Print.
Check the ink cartridge levels
If a cartridge is completely out of ink, the printer may slow down to keep the printhead from overheating.
System requirements.

Something on the page is missing or incorrect

Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see
86 Solve a problem
Check the estimated ink levels.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see
Check the color print settings Make sure Print in Grayscale is not selected in the printer driver.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Print troubleshooting

Use this section to solve these printing problems:
•

Envelopes print incorrectly

•
Borderless printing The printer is not responding or nothing happens when I try to print
• The printer prints meaningless characters
• Page order
• The margins are not printing as expected
• Text or graphics are cut off at the edge of the page
• A blank page came out while printing
•
•
Paper is not picked up from the input tray
Set minimum margins.
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Load the stack of envelopes correctly Solution 2: Check the envelope type
• Solution 3: Tuck the flaps to avoid paper jams
•
Solution 1: Load the stack of envelopes correctly
Solution: Load a stack of envelopes in the input tray according to the image below.
Print troubleshooting 87
Chapter 8
Make sure that you remove all paper from the input tray before loading the envelopes.
Cause: A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause: The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The flaps might get caught in the rollers.

Borderless printing

• Borderless printing produces unexpected results
Borderless printing produces unexpected results
Solution: Try printing the image from the photo imaging software that came with
the printer.
Cause: Printing a borderless image from a non-HP software application produced unexpected results.

The printer is not responding or nothing happens when I try to print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Turn on the printer Solution 2: Load paper in the input tray
• Solution 3: Select the correct printer
• Solution 4: Check the printer driver status
• Solution 5: Wait until the printer completes the current operation
• Solution 6: Remove all cancelled print jobs from the queue
• Solution 7: Clear the paper jam
• Solution 8: Make sure the print carriage can move freely
• Solution 9: Check the connection from the printer to your computer
• Solution 10: Restart the printer
•
88 Solve a problem
Solution 1: Turn on the printer
Solution: Look at the Power light located on the printer. If it is not lit, the printer is
turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press the Power button to turn on the printer.
Cause: The printer was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution: Load paper in the input tray.
For more information, see:
Load media
Cause: The printer was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.
TIP: You can set the printer as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications.
Cause: The printer was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution: The printer driver status might have changed to either offline or stop printing.
To check the printer driver status
• Windows: In the HP printer software, click Printer Actions, and then click See What's Printing.
• Mac OS: Open System Preferences, and then click Print & Fax. Open the print queue for your printer.
Cause: The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the printer completes the current operation
Solution: If the printer is performing another task your print job is delayed until the
printer completes the current task.
Print troubleshooting 89
Chapter 8
Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the printer, check the printer's control panel to see if there are any errors.
Cause: The printer was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following:
• If the printer is connected with a USB cable, disconnect the cable from the printer, restart the computer, and then reconnect the USB cable to the printer.
• Shut down the printer, restart the computer, and then restart the printer.
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution: Clear the paper jam and remove any torn paper that remains in the
printer.
For more information, see:
Clear jams
Cause: The printer had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print carriage moves freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.
CAUTION: Be careful not to force the print carriage. If the carriage is stuck, forcing it to move damages the printer.
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
90 Solve a problem
Solution 9: Check the connection from the printer to your computer
Solution: Check the connection from the printer to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the printer. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected, turn the printer off and then on again. If the printer is connected to the computer through a wired network, make sure that the respective connections are active and the printer is turned on.
If the connections are secure, and nothing has printed several minutes after you sent a print job to the printer, check the status of the printer.
To check the printer’s status, complete the following steps:
Windows
1. On the computer desktop, click Start, select Settings, and then click Printers or Printers and Faxes.
- Or ­Click Start, click Control Panel, and then double-click Printers.
2. If the printers on your computer are not being displayed in Details view, click the View menu, and then click Details.
3. Do one of the following, depending on the printer status: a. If the printer is Offline, right-click the printer, and click Use Printer Online. b. If the printer is Paused, right-click the printer, and click Resume Printing.
4. Try using the printer over the network.
Mac OS X
1. Click System Preferences in the Dock, and then click Print & Fax.
2. Select the printer, and then click Print Queue.
3. If Jobs Stopped appears in the dialog box, click Start Jobs.
Cause: The computer was not communicating with the printer.
If this did not solve the issue, try the next solution.
Solution 10: Restart the printer
Solution:
1. Turn off the printer. For more information, see
Turn off the printer.
2. Unplug the power cord. Plug the power cord back in, and then press the Power button to turn on the printer.
Cause: The printer experienced an error.
Print troubleshooting 91
Chapter 8

The printer prints meaningless characters

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Restart the printer Solution 2: Print a previously saved version of the document
•
Solution 1: Restart the printer
Solution: Turn off the printer and your computer for 60 seconds, then turn them
both on and try printing again. For more information, see
Cause: There was no available memory in the printer.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
Cause: The document was corrupt.

Page order

Try the following solution to resolve the issue.
•
The pages in my document came out in the wrong order
Turn off the printer.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes
printing, the pages are in correct order.
Cause: The print settings were set to print the first page of your document first. Because of the way the paper feeds through the printer, the first page is print-side up at the bottom of the stack.

The margins are not printing as expected

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Check the printer margins Solution 2: Verify the paper size setting
• Solution 3: Load the stack of paper correctly
•
Solution 1: Check the printer margins
Solution: Check the printer margins.
92 Solve a problem
Make sure the margin settings for the document do not exceed the printable area of the printer.
To check your margin settings
1. Preview your print job before sending it to the printer. In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The printer uses the margins you have set in your software application, as long as they are greater than the minimum margins the printer supports. For more information about setting margins in your software application, see the documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application.
NOTE: Margins for A3/11x17 pages, the margins on the top and bottom are larger than Letter-size pages.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Verify the paper size setting
Solution: Verify that you have selected the correct paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper size setting might not have been set correctly for the project you were printing.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of paper correctly
Solution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
Load media
Cause: The paper guides were not positioned correctly.

Text or graphics are cut off at the edge of the page

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Check the margin settings Solution 2: Check the layout of the document
•
Print troubleshooting 93
Chapter 8
• Solution 3: Load the stack of papers correctly Solution 4: Try printing with borders
•
Solution 1: Check the margin settings
Solution: Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of the printer.
To check your margin settings
1. Preview your print job before sending it to the printer.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The printer uses the margins you have set in your software application, as long as they are greater than the minimum margins the printer supports. For more information about setting margins in your software application, see the documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Check the layout of the document
Solution: Make sure the layout of the document you are trying to print fits on a paper
size supported by the printer.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the printer.
In most software applications, click the File menu, and then click Print Preview.
3. Check the graphics in the document to make sure that the current size fits within
the printable area of the printer.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from the print Properties dialog box.
Cause: The size of the document you were printing was larger than the paper loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of papers correctly
Solution: If the paper is misfeeding, it could cause parts of the document to cut off.
94 Solve a problem
Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
Load media
Cause: The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Try printing with borders
Solution: Try printing with borders by turning off the borderless option.
For more information, see:
Print borderless documents
Cause: Borderless printing was enabled. By selecting the Borderless option, your printed photo was enlarged and centered to fit the printable area of the page. Depending on the relative sizes of the digital photo and the paper on which you are printing, this could result in some parts of the image being cropped.

A blank page came out while printing

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Remove any extra pages or lines at the end of the document Solution 2: Load paper in the input tray
• Solution 3: Check the ink levels
• Solution 4: Clean the printhead
• Solution 5: Load paper in the input tray
•
Solution 1: Remove any extra pages or lines at the end of the document
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution: If the printer has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Load media
Cause: The printer picked up two sheets of paper.
Print troubleshooting 95
Chapter 8
Solution 3: Check the ink levels
Solution: The ink cartridges may be running low on ink.
Cause: Ink levels are too low.
Solution 4: Clean the printhead
Solution: Complete the printhead cleaning procedure. For more information, see
Clean the printhead. The printhead may need to be cleaned if the printer was turned off incorrectly.
NOTE: Turn off the printer by pressing the Power button located on the printer. Wait until the Power light turns off before unplugging the power cord or turning off a power strip. If you incorrectly turn off the printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues.
Cause: The printhead was clogged.
Solution 5: Load paper in the input tray
Solution: If the printer has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Load media
Cause: The printer picked up two sheets of paper.

Paper is not picked up from the input tray

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Restart the printer
•
Solution 2: Make sure the paper is loaded correctly
•
Solution 3: Check the print settings
•
Solution 4: Clean the rollers
•
Solution 5: Check for a paper jam
•
Solution 6: Service the printer
Solution 1: Restart the printer
Solution: Turn off the printer, and then unplug the power cord. Plug the power cord back in, and then press the Power button to turn on the printer.
Cause: The printer experienced an error.
If this did not solve the issue, try the next solution.
96 Solve a problem
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