HP C9309A, 7500A User Manual
OFFICEJET 7500A
User Guide
E910
HP Officejet 7500A (E910) eAll-in-One
User Guide
Copyright information
© 2010 Copyright Hewlett-Packard
Development Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Acknowledgements
Microsoft® Windows®, Windows® XP,
Windows Vista®, and Windows® 7 are
U.S. registered trademarks of Microsoft
Corporation.
ENERGY STAR® and the ENERGY
STAR® mark are registered U.S.
marks.
Safety information
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
1. Read and understand all instructions
in the documentation that comes with
the printer.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall outlets
before cleaning.
4. Do not install or use this product near
water, or when you are wet.
5. Install the product securely on a
stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line cord
cannot be damaged.
7. If the product does not operate
normally, see
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Solve a problem.
Contents
1 Get started
Accessibility................................................................................................................................9
Eco-Tips....................................................................................................................................10
Understand the printer parts.....................................................................................................10
Front view...........................................................................................................................10
Printing supplies area.........................................................................................................11
Back view............................................................................................................................11
Use the printer control panel....................................................................................................12
Overview of buttons and lights...........................................................................................12
Control-panel display icons................................................................................................13
Change printer settings......................................................................................................14
Select the mode............................................................................................................14
Change printer settings................................................................................................14
Finding the printer model number.............................................................................................15
HP Digital Solutions..................................................................................................................15
Select print media.....................................................................................................................15
Recommended papers for printing and copying.................................................................16
Recommended papers for photo printing...........................................................................17
Tips for selecting and using media.....................................................................................17
Load an original on the scanner glass......................................................................................18
Load an original in the automatic document feeder (ADF).......................................................19
Load media...............................................................................................................................20
Load standard-size media..................................................................................................20
Load Envelopes..................................................................................................................22
Load cards and photo paper...............................................................................................23
Load transparencies...........................................................................................................24
Load custom-size media.....................................................................................................24
Insert a memory card................................................................................................................25
Maintain the printer...................................................................................................................26
Clean the scanner glass.....................................................................................................26
Clean the exterior ..............................................................................................................27
Clean the automatic document feeder (ADF).....................................................................27
Turn off the printer....................................................................................................................31
2Print
Print documents........................................................................................................................32
Print documents (Windows)................................................................................................33
Print documents (Mac OS X)..............................................................................................33
Print brochures.........................................................................................................................33
Print brochures (Windows).................................................................................................33
Print brochures (Mac OS X)................................................................................................34
Print on envelopes....................................................................................................................34
Print on envelopes (Windows)............................................................................................34
Print on envelopes (Mac OS X)..........................................................................................35
1
Print photos..............................................................................................................................35
Print photos on photo paper (Windows).............................................................................35
Print photos on photo paper (Mac OS X)...........................................................................35
Print photos from a memory device ...................................................................................36
Print DPOF photos..............................................................................................................37
Print on special and custom-size paper....................................................................................37
Print on special or custom-size paper (Mac OS X).............................................................38
Set up custom sizes (Mac OS X)........................................................................................38
Print borderless documents......................................................................................................38
Print borderless documents (Windows)..............................................................................39
Print borderless documents (Mac OS X)............................................................................39
3Scan
Scan an original........................................................................................................................41
Scan to a computer............................................................................................................41
Scan to a memory card.......................................................................................................42
Scan a larger original (A3 or 11x17 inch).................................................................................42
Scan using Webscan................................................................................................................44
Scanning documents as editable text.......................................................................................44
4Copy
Copy documents.......................................................................................................................46
Change copy settings...............................................................................................................47
5Fax
Send a fax................................................................................................................................48
Send a standard fax...........................................................................................................48
Send a standard fax from the computer.............................................................................49
Send a fax manually from a phone.....................................................................................50
Send a fax using monitor dialing........................................................................................51
Send a fax from memory....................................................................................................51
Schedule a fax to send later...............................................................................................52
Send a fax to multiple recipients.........................................................................................53
Send a fax in Error Correction Mode..................................................................................53
Receive a fax............................................................................................................................54
Receive a fax manually......................................................................................................54
Set up backup fax...............................................................................................................55
Reprint received faxes from memory..................................................................................55
Poll to receive a fax............................................................................................................56
Forward faxes to another number......................................................................................56
Set the paper size for received faxes.................................................................................57
Set automatic reduction for incoming faxes........................................................................57
Block unwanted fax numbers.............................................................................................58
Add numbers to the junk fax list...................................................................................58
Remove numbers from the junk fax list........................................................................58
Print a Junk Fax Report................................................................................................59
Receive faxes to your computer (Fax to PC and Fax to Mac)............................................59
Fax to PC and Fax to Mac requirements......................................................................59
Activate Fax to PC and Fax to Mac..............................................................................60
Modify Fax to PC or Fax to Mac settings......................................................................60
2
Contents
Set up speed-dial entries..........................................................................................................61
Set up and change speed-dial entries................................................................................61
Set up and change group speed-dial entries......................................................................62
Delete speed-dial entries....................................................................................................62
Print a list of speed-dial entries..........................................................................................63
Change fax settings..................................................................................................................63
Configure the fax header....................................................................................................63
Set the answer mode (Auto answer)..................................................................................63
Set the number of rings before answering..........................................................................64
Change the answer ring pattern for distinctive ring............................................................64
Set the dial type..................................................................................................................65
Set the redial options..........................................................................................................66
Set the fax speed................................................................................................................66
Set the fax sound volume...................................................................................................67
Fax and digital phone services.................................................................................................67
Fax over Internet Protocol........................................................................................................67
Use reports...............................................................................................................................68
Print fax confirmation reports..............................................................................................68
Print fax error reports..........................................................................................................69
Print and view the fax log...................................................................................................70
Clear the fax log.................................................................................................................70
Print the details of the last fax transaction..........................................................................70
Print a Caller ID Report.......................................................................................................70
View the Call History...........................................................................................................70
6Web
HP Apps....................................................................................................................................72
Marketsplash by HP..................................................................................................................73
7 Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................74
Check the estimated ink levels.................................................................................................75
Replace the ink cartridges........................................................................................................75
Store printing supplies..............................................................................................................78
Usage information collection....................................................................................................78
8 Solve a problem
HP support................................................................................................................................80
Obtain electronic support....................................................................................................81
HP support by phone..........................................................................................................81
Before you call..............................................................................................................81
Phone support period...................................................................................................82
Telephone support numbers.........................................................................................83
After the phone support period.....................................................................................85
General troubleshooting tips and resources.............................................................................85
Solve printing problems............................................................................................................86
The printer shuts down unexpectedly.................................................................................86
Alignment fails....................................................................................................................86
Printer takes a long time to print.........................................................................................86
Something on the page is missing or incorrect...................................................................86
3
Print troubleshooting.................................................................................................................87
Envelopes print incorrectly.................................................................................................87
Borderless printing..............................................................................................................88
The printer is not responding or nothing happens when I try to print.................................88
The printer prints meaningless characters.........................................................................92
Page order..........................................................................................................................92
The margins are not printing as expected..........................................................................92
Text or graphics are cut off at the edge of the page...........................................................93
A blank page came out while printing.................................................................................95
Paper is not picked up from the input tray..........................................................................96
Print quality troubleshooting.....................................................................................................98
Wrong, inaccurate, or bleeding colors................................................................................99
Ink is not filling the text or graphics completely................................................................102
The printout has a horizontal band of distortion near the bottom of a borderless
print...................................................................................................................................104
Printouts have horizontal streaks or lines.........................................................................105
Printouts are faded or have dull colors.............................................................................107
Printouts seem blurry or fuzzy..........................................................................................108
Vertical streaks.................................................................................................................110
Printouts are slanted or skewed.......................................................................................110
Ink streaks on the back of the paper................................................................................111
Poor black text..................................................................................................................111
The printer prints slowly....................................................................................................113
Printhead maintenance.....................................................................................................113
Clean the printhead....................................................................................................114
Align the printhead......................................................................................................114
Print and evaluate a print quality report......................................................................114
Advanced printhead maintenance..............................................................................120
Advanced ink cartridge maintenance.........................................................................125
Solve paper-feed problems....................................................................................................127
Solve copy problems..............................................................................................................129
No copy came out.............................................................................................................129
Copies are blank...............................................................................................................130
Documents are missing or faded......................................................................................130
Size is reduced.................................................................................................................130
Copy quality is poor .........................................................................................................131
Copy defects are apparent...............................................................................................131
The printer prints half a page, then ejects the paper........................................................132
Paper mismatch................................................................................................................132
Copy A3/11x17 animation did not display........................................................................132
Solve scan problems..............................................................................................................132
Scanner did nothing..........................................................................................................132
Scan takes too long..........................................................................................................133
Part of the document did not scan or text is missing........................................................133
Text cannot be edited.......................................................................................................134
Error messages appear....................................................................................................134
Scanned image quality is poor ........................................................................................134
Scan defects are apparent...............................................................................................135
Scan A3/11x17 animation did not display.........................................................................136
4
Contents
Solve fax problems.................................................................................................................136
The fax test failed.............................................................................................................136
Solve problems using HP Web sites and services.................................................................148
Solve problems using HP Web services...........................................................................148
Solve problems using HP Web sites................................................................................149
Solve photo (memory card) problems....................................................................................149
The printer cannot read the memory card........................................................................149
The printer cannot read photos on the memory card.......................................................149
Solve wired (Ethernet) network problems...............................................................................150
General network troubleshooting......................................................................................150
Network port created does not match printer IP address (Windows)...............................150
Solve wireless problems.........................................................................................................151
Basic wireless troubleshooting.........................................................................................151
Advanced wireless troubleshooting..................................................................................151
Step 1: Make sure your computer is connected to your network................................152
Step 2: Make sure that the printer is connected to your network...............................153
Step 3: Check to see if the firewall software is blocking communication....................154
Step 4: Make sure the printer is online and ready......................................................154
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................155
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)............................................................................................................................155
Step 7: Add hardware addresses to a wireless access point (WAP)..........................156
Configure your firewall to work with printers...........................................................................156
Solve printer management problems......................................................................................158
EWS cannot be opened....................................................................................................158
Troubleshoot installation issues.............................................................................................159
Hardware installation suggestions....................................................................................159
Hardware tips..............................................................................................................159
Make sure the ink cartridges are correctly installed...................................................160
HP software installation suggestions................................................................................160
Solve network problems...................................................................................................161
Understand the Printer Status Report....................................................................................162
Understand the network configuration page...........................................................................163
Clear jams...............................................................................................................................164
Clear paper jams..............................................................................................................164
Avoid paper jams..............................................................................................................166
A Technical information
Warranty information..............................................................................................................167
Hewlett-Packard limited warranty statement....................................................................168
Ink cartridge warranty information....................................................................................169
5
Printer specifications..............................................................................................................170
Physical specifications......................................................................................................170
Printer features and capacities.........................................................................................170
Processor and memory specifications..............................................................................171
System requirements........................................................................................................171
Network protocol specifications........................................................................................171
Embedded Web server specifications..............................................................................172
Media specifications.........................................................................................................172
Understand specifications for supported media.........................................................172
Set minimum margins.................................................................................................176
Guidelines for two-sided (duplex) printing............................................................177
Print resolution..................................................................................................................177
Copy specifications...........................................................................................................178
Fax specifications.............................................................................................................178
Scan specifications...........................................................................................................179
HP Web site specifications...............................................................................................179
Operating environment.....................................................................................................179
Electrical requirements.....................................................................................................180
Acoustic emission specification........................................................................................180
Memory card specifications..............................................................................................180
Regulatory information...........................................................................................................181
FCC statement..................................................................................................................182
Notice to users in Korea...................................................................................................182
VCCI (Class B) compliance statement for users in Japan................................................182
Notice to users in Japan about the power cord................................................................183
Noise emission statement for Germany...........................................................................183
LED indicator statement...................................................................................................183
Gloss of housing of peripheral devices for Germany........................................................183
Notice to users of the U.S. telephone network: FCC requirements..................................184
Notice to users of the Canadian telephone network.........................................................184
Notice to users in the European Economic Area..............................................................186
Notice to users of the German telephone network...........................................................186
Australia wired fax statement...........................................................................................186
Regulatory information for wireless products...................................................................186
Exposure to radio frequency radiation........................................................................187
Notice to users in Brazil..............................................................................................187
Notice to users in Canada..........................................................................................187
Notice to users in Taiwan...........................................................................................187
European Union regulatory notice..............................................................................188
Regulatory model number................................................................................................188
Declaration of conformity..................................................................................................189
6
Contents
Environmental product stewardship program.........................................................................190
Paper use.........................................................................................................................190
Plastics.............................................................................................................................190
Material safety data sheets...............................................................................................190
Recycling program............................................................................................................190
HP inkjet supplies recycling program...............................................................................190
Disposal of waste equipment by users in private households in the European
Union................................................................................................................................191
Power consumption..........................................................................................................191
Chemical Substances.......................................................................................................192
RoHS notices (China only)...............................................................................................192
Third-party licenses................................................................................................................193
HP Officejet 7500A (E910) e-All-in-One...........................................................................193
B HP supplies and accessories
Order printing supplies online.................................................................................................198
Supplies..................................................................................................................................198
Ink cartridges....................................................................................................................198
HP media..........................................................................................................................199
C Additional fax setup
Set up faxing (parallel phone systems)..................................................................................200
Choose the correct fax setup for your home or office.......................................................201
Case A: Separate fax line (no voice calls received).........................................................203
Case B: Set up the printer with DSL.................................................................................204
Case C: Set up the printer with a PBX phone system or an ISDN line.............................205
Case D: Fax with a distinctive ring service on the same line............................................206
Case E: Shared voice/fax line..........................................................................................207
Case F: Shared voice/fax line with voice mail..................................................................208
Case G: Fax line shared with computer modem (no voice calls received).......................209
Set up the printer with a computer dial-up modem.....................................................209
Set up the printer with a computer DSL/ADSL modem..............................................211
Case H: Shared voice/fax line with computer modem......................................................212
Shared voice/fax with computer dial-up modem.........................................................212
Shared voice/fax with computer DSL/ADSL modem..................................................214
Case I: Shared voice/fax line with answering machine....................................................216
Case J: Shared voice/fax line with computer modem and answering machine................217
Shared voice/fax line with computer dial-up modem and answering machine...........217
Shared voice/fax line with computer DSL/ADSL modem and answering
machine......................................................................................................................219
Case K: Shared voice/fax line with computer dial-up modem and voice mail..................221
Serial-type fax setup...............................................................................................................222
Test fax setup.........................................................................................................................223
D Network setup
Change basic network settings...............................................................................................224
View and print network settings........................................................................................224
Turn the wireless radio on and off....................................................................................224
7
Change advanced network settings.......................................................................................224
Set link speed...................................................................................................................225
View IP settings................................................................................................................225
Change IP settings...........................................................................................................225
Reset network settings.....................................................................................................225
Set up the printer for wireless communication........................................................................225
To set up a wireless communication using the Wireless Setup Wizard...........................226
Understand 802.11 wireless network settings..................................................................226
Test the wireless connection............................................................................................227
Change the connection method........................................................................................227
Guidelines for ensuring wireless network security............................................................228
To add hardware addresses to a WAP.......................................................................228
Other guidelines.........................................................................................................228
Guidelines for reducing interference on a wireless network.............................................229
Uninstall and reinstall the HP software...................................................................................229
E Printer management tools
HP printer software (Windows)...............................................................................................231
HP Utility (Mac OS X).............................................................................................................231
Embedded Web server...........................................................................................................231
About cookies...................................................................................................................232
To open the embedded Web server.................................................................................232
Index............................................................................................................................................239
8
1 Get started
This guide provides details about how to use the printer and how to resolve problems.
Accessibility
•
Eco-Tips
•
Understand the printer parts
•
Use the printer control panel
•
Finding the printer model number
•
HP Digital Solutions
•
Select print media
•
Load an original on the scanner glass
•
Load an original in the automatic document feeder (ADF)
•
Load media
•
Insert a memory card
•
Maintain the printer
•
Turn off the printer
•
NOTE: If you are using the printer with a computer running Windows XP Starter
Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features
might not be available. For more information, see
Accessibility
Operating system compatibility.
The printer provides a number of features that make it accessible for people with
disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments
or low vision by using your operating system's accessibility options and features. The
software also supports most assistive technology such as screen readers, Braille readers,
and voice-to-text applications. For users who are color blind, colored buttons and tabs
used in the HP software and on the printer control panel have simple text or icon labels
that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through
keyboard commands. The HP software also supports Windows accessibility options such
as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons,
paper trays, and paper guides can be operated by users with limited strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product
accessibility, visit HP's Web site at
For accessibility information for Mac OS X, visit the Apple Web site at
accessibility.
www.hp.com/accessibility.
www.apple.com/
Get started 9
Chapter 1
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. HP has
provided the Eco-Tips below to help you focus on ways to assess and reduce the impact
of your printing choices. In addition to specific features in this printer, please visit the HP
Eco Solutions Web site for more information on HP's environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
• Energy Savings Information: To determine the ENERGY STAR® qualification
status for this printer, see
• Recycled Materials: For more information regarding recycling of HP products,
please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Power consumption.
Understand the printer parts
This section contains the following topics:
•
Front view
Printing supplies area
•
Back view
•
Front view
5
4
3
1 Control panel
2 Main tray
3 Memory card slots
4 Scanner glass
5 Automatic document feeder
10 Get started
1
2
Printing supplies area
1 Cartridge access door
2 Ink cartridges
Back view
1 2
1 Universal serial bus (USB) port
2 Ethernet port
3 Power input
4 1-LINE (fax)
5 2-EXT (phone)
4321 5
Understand the printer parts 11
Chapter 1
Use the printer control panel
This section contains the following topics:
•
Overview of buttons and lights
Control-panel display icons
•
Change printer settings
•
Overview of buttons and lights
The following diagram and related table provide a quick reference to the printer control
panel features.
1 2 3 4
9
8
Label Name and Description
1 Home: Press this to return to the Home screen from any other screen.
2 Color display: Touch the icon on the color display to choose a printer function.
3 Help: Opens the Help screen.
4 Keypad: Use the keypad to enter numbers and text.
5 Wireless light: The light is on when the wireless radio is on.
6 Cancel: Stops a job, exits a screen, or exits settings.
7 Right arrow: Navigates through settings in the screens.
8 Back: Touch this to return to the previous screen.
9 Left arrow: Navigates through settings in the screens.
12 Get started
567
Control-panel display icons
Icon Purpose
Shows that a wired network connection exists.
Shows that a wireless network connection exists. The signal strength is indicated
by the number of curved lines. This is for infrastructure mode. For more
information, see
Displays screen where you can see information about the ink cartridges,
including fill levels. This icon has a red border when an ink cartridge needs
attention.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having
a replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until prompted to do so.
Displays screen where you can make copies or select other options.
Displays screen where you can make a fax, or choose fax settings.
Set up the printer for wireless communication.
Displays a screen where you can make a scan, or change scan settings.
Displays the Photo screen for selecting options.
Displays the Setup screen for generating reports, changing fax and other
maintenance settings, and accessing the Help screen. The topic that you select
from the Help screen opens a help window on your computer screen.
Displays the Network screen for selecting options.
Use the printer control panel 13
Chapter 1
Change printer settings
Use the control panel to change the printer’s mode and settings, print reports, or get help
for the printer.
TIP: If the printer is connected to a computer, you can also change the printer
settings using HP software tools available on your computer, such as the HP printer
software, the HP Utility (Mac OS X), or the embedded Web server (EWS). For more
information about these tools, see
This section contains the following topics:
•
Select the mode
Change printer settings
•
Select the mode
The home screen of the control-panel display shows the available modes for the printer.
To select a mode, touch the left arrow
and then touch the icon to select the desired mode. Follow the prompts on the controlpanel display to complete the job. The control-panel display returns to the home screen
when the job is finished.
This section contains the following topics:
•
To select a different mode
To change settings for a mode
•
Printer management tools.
or the right arrow to see the available modes,
To select a different mode
Touch
(Back) button to return to the main menu. Touch left arrow or right arrow
to scroll through the available modes, and then touch the icon to select the mode you
want to use.
To change settings for a mode
1. After selecting a mode, touch the arrow buttons to scroll through the available
settings, and then touch the setting you want to change.
2. Follow the prompts on the display to change the settings, and then touch Done.
NOTE: Use (Back) button to return to the previous menu.
Change printer settings
To change the printer settings or print reports, use the options available in the Setup
screen:
1. Touch right arrow
, and then touch Setup.
2. Touch the arrows to scroll through the screens.
3. Touch the screen items to select screens or options.
NOTE: Touch Back to return to the previous screen.
14 Get started
Finding the printer model number
In addition to the model name that appears on the front of the printer, this printer has a
specific model number. Use this number to obtain support and to identify the supplies
and accessories available for your printer.
The model number is printed on a label located inside the printer, near the ink cartridges
area.
HP Digital Solutions
The printer includes a collection of digital solutions that can help you simplify and
streamline your work.
Scan to Computer
Using the printer, you can simply walk up to the printer, touch a button on the printer’s
control panel, and either scan documents directly to a computer or quickly share them
with business partners as e-mail attachments.
For more information, see
HP Digital Fax (Fax to PC and Fax to Mac)
Never lose important faxes misplaced within a stack of paper pages again!
Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to
your computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes
easily and also eliminate the hassle of dealing with bulky paper files.
In addition, you can turn off fax printing altogether — saving money on paper and ink, as
well as helping reduce paper consumption and waste.
For more information, see
Scan.
Receive faxes to your computer (Fax to PC and Fax to Mac).
Select print media
The printer is designed to work well with most types of office media. It is best to test a
variety of print media types before buying large quantities. Use HP media for optimum
print quality. Visit the HP Web site at
This section contains the following topics:
•
Recommended papers for printing and copying
Recommended papers for photo printing
•
Tips for selecting and using media
•
www.hp.com for more information about HP media.
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the ColorLok
logo are independently tested to meet high standards of reliability
and print quality, and produce documents with crisp, vivid color,
bolder blacks and dry faster than ordinary plain papers. Look for
papers with the ColorLok logo in a variety of weights and sizes
from major paper manufacturers.
Select print media 15
Chapter 1
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Superior Inkjet
Paper
HP Bright White Inkjet
Paper
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces
HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for
HP Office Recycled
Paper
HP Premium
Presentation Paper
HP Professional Paper
HP Premium Inkjet
Transparency Film
HP Advanced Photo
Paper
HP Everyday Photo
Paper
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are
These papers are glossy-coated or matte-coated on both sides for twosided use. They are the perfect choice for near-photographic
reproductions and business graphics for report covers, special
presentations, brochures, mailers, and calendars.
HP Bright White Inkjet Paper delivers high-contrast colors and sharp
text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It
features ColorLok Technology for less smearing, bolder blacks and
vivid colors.
documents that look and feel more substantial than documents printed
on standard multipurpose or copy paper. It features ColorLok
Technology for less smearing, bolder blacks and vivid colors. It is acidfree for longer lasting documents.
copies, drafts, memos and other everyday documents. It features
ColorLok Technology for less smearing, bolder blacks and vivid colors.
It is acid-free for longer lasting documents
HP Office Recycled Paper is a high-quality multifunction paper made
with 30% recycled fiber. It features ColorLok Technology for less
smearing, bolder blacks and vivid colors. It is acid-free for longer lasting
documents.
These papers are heavy two-sided matte papers perfect for
presentation, proposals, reports and newsletters. They are
heavyweight for an impressive look and feel.
HP Premium Inkjet Transparency Film makes your color presentations
vivid and even more impressive. This film is easy to use and handle and
dries quickly without smudging.
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed photo.
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13x18 cm (5 x7 inch) and two finishes – glossy or soft gloss
(satin matte). It is acid-free for longer lasting documents.
Print colorful, everyday snapshots at a low cost, using paper designed
for casual photo printing. This affordable, photo paper dries quickly for
easy handling. Get sharp, crisp images when you use this paper with
any inkjet printer. Available in semi-gloss finish in 8.5 x11 inch, A4, 4 x
6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.
the ideal solution for creating custom T-shirts from your digital photos.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
select your country/region, follow the prompts to select your printer, and then click one
of the shopping links on the page.
16 Get started
NOTE: At this time, some portions of the HP Web site are available in English only.
HP Photo Value Packs:
HP Photo Value Packs conveniently package Original HP ink cartridges and HP
Advanced Photo Paper to save you time and take the guesswork out of printing affordable
professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper
have been designed to work together so your photos are long lasting and vivid, print after
print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.
Recommended papers for photo printing
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without smudging.
It resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or
soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo
printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. Available in semi-gloss finish in
8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.
HP Photo Value Packs
HP Photo Value Packs conveniently package Original HP ink cartridges and HP
Advanced Photo Paper to save you time and take the guesswork out of printing affordable
professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper
have been designed to work together so your photos are long lasting and vivid, print after
print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.
To order HP papers and other supplies, go to
select your country/region, follow the prompts to select your printer, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Tips for selecting and using media
For the best results, observe the following guidelines.
• Always use media that conforms to the printer specifications. For more information,
see
Media specifications.
• Load only one type of media at a time into a tray or automatic document feeder (ADF).
www.hp.com/buy/supplies. If prompted,
Select print media 17
Chapter 1
• When loading the trays and ADF, make sure the media is loaded correctly. For more
information, see
(ADF).
• Do not overload the tray or ADF. For more information, see
• To prevent jams, poor print quality, and other printing problems, avoid loading the
following media in the trays or ADF:
◦ Multipart forms
◦ Media that is damaged, curled, or wrinkled
◦ Media with cutouts or perforations
◦ Media that is heavily textured, embossed, or does not accept ink well
◦ Media that is too lightweight or stretches easily
◦ Media that contains staples or clips
NOTE: To scan, copy, or fax documents that contain pages that do not conform
to these guidelines, use the scanner glass. For more information, see
original on the scanner glass.
Load media or Load an original in the automatic document feeder
Load an original on the scanner glass
You can copy, scan, or fax up to Legal-size originals by loading them on the glass.
NOTE: Many of the special features do not work correctly if the glass and lid backing
are not clean. For more information, see
Maintain the printer.
Media specifications.
Load an
To load an original on the scanner glass
Use these steps to load an original on the scanner glass.
1. Lift the scanner lid.
2. Load your original print-side down.
18 Get started
TIP: For more help on loading an original, refer to the engraved guides along the
edge of the glass.
3. Close the lid.
Load an original in the automatic document feeder (ADF)
You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size
document by placing it in the automatic document feeder tray.
CAUTION: Do not load photos in the ADF; this might cause damage to your photos.
NOTE: Legal-size documents cannot be scanned, copied, or faxed using the ADF.
NOTE: Some features, such as the Fit to Page copy feature, do not work when you
load your originals in the ADF. You must load your originals on the glass.
The document feeder tray holds a maximum of 35 sheets of plain paper.
To load an original in the document feeder tray
Use these steps to load a document in the automatic document feeder.
1. Load your original, print-side up, into the document feeder tray. Place the pages so
that the top edge of the document goes in first. Slide the media into the automatic
document feeder until you hear a tone or see a message on the display indicating
that the loaded pages were detected.
TIP: For more help on loading originals in the automatic document feeder, refer
to the diagram engraved in the document feeder tray.
Load an original in the automatic document feeder (ADF) 19
Chapter 1
2. Slide the width guides inward until they stop at the left and right edges of the media.
NOTE: Remove all originals from the document feeder tray before lifting the lid on
the printer.
Load media
This section provides instructions for loading media into the printer.
This section contains the following topics:
•
Load standard-size media
Load Envelopes
•
Load cards and photo paper
•
Load transparencies
•
Load custom-size media
•
Load standard-size media
To load media
Use these instructions to load standard media.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger-sized media, pull the input tray to extend it.
20 Get started
3. Insert the media print-side down along the right of the main tray. Make sure the media
aligns with the right and back edges of the tray and does not exceed the line marking
in the tray.
2
1
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
NOTE: When printing documents larger than A3/11 x 17 inches, extend the
output tray extender all the way and tilt the paper stopper.
Load media 21
Chapter 1
Load Envelopes
To load envelopes
Use these instructions to load an envelope
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger-sized media, pull the input tray to extend it.
3. Load envelopes according to the graphic. Make sure the stack of envelopes does not
exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
22 Get started
5. Lower the output tray.
6. Pull out the tray extender.
Load cards and photo paper
To load cards and photo paper
Use these instructions to load photo paper.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger-sized media, pull the input tray to extend it.
3. Insert the media print-side down along the right of the main tray. Make sure the media
aligns with the right and back edges of the tray and does not exceed the line marking
in the tray. If the photo paper has a tab along one edge, make sure the tab is pointing
towards the front of the printer.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Load media 23
Chapter 1
Load transparencies
To load transparencies
Use these instructions to load transparencies.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger-sized media, pull the input tray to extend it.
3. Insert the transparencies, rough-side or print-side down, along the right of the main
tray. Make sure the adhesive strip is pointing towards the back of the printer and that
the stack of transparencies aligns with the right and back edges of the tray. Also,
make sure the stack does not exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Load custom-size media
To load cards and photo paper
Use these instructions to load custom-size media.
CAUTION: Use only custom-size media that is supported by the printer. For more
information, see
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger-sized media, pull the input tray to extend it.
24 Get started
Media specifications.
3. Insert the media print-side down along the right of the main tray. Make sure the media
aligns with the right and back edges of the tray and does not exceed the line marking
in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Insert a memory card
If your digital camera uses a memory card to store photos, you can insert the memory
card into the printer to print or save your photos.
CAUTION: Attempting to remove a memory card while it is being accessed can
damage files on the card. You can safely remove a card only when the photo light is
not blinking. Also, never insert more than one memory card at a time as this can also
damage files on the memory cards.
NOTE: The printer does not support encrypted memory cards.
For more information on the supported memory cards, see Memory card specifications.
To insert a memory card
1. Turn the memory card so that the label faces up, and the contacts are facing the
printer.
2. Insert the memory card into the corresponding memory card slot.
NOTE: You cannot insert more than one memory card in the printer.
Insert a memory card 25
Chapter 1
Maintain the printer
This section provides instructions for keeping the printer in top working condition. Perform
these maintenance procedures as necessary.
•
Clean the scanner glass
Clean the exterior
•
Clean the automatic document feeder (ADF)
•
Clean the scanner glass
NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can
slow down performance, degrade the quality of scans, and affect the accuracy of
special features such as fitting copies to a certain page size.
To clean the scanner glass
1. Turn off the printer. For more information, see
2. Lift the scanner lid.
Turn off the printer.
26 Get started
Loading...