HP (Hewlett-Packard) C309, CD055AABA User Manual
HP Photosmart Premium C309 series
Windows Help
HP Photosmart Premium C309 series
Contents
1 HP Photosmart Premium C309 series Help...........................................................................3
2 Get to know the HP Photosmart
Printer parts................................................................................................................................5
Control panel features................................................................................................................8
3 How do I?...................................................................................................................................9
5Print
Print documents........................................................................................................................19
Print photos..............................................................................................................................20
Print a creative project..............................................................................................................28
Print a Web page......................................................................................................................32
Print forms and templates (Quick Forms)...............................................................................32
6Scan
Scan to a computer..................................................................................................................39
Scan to a memory card or USB storage device.......................................................................40
7Copy
Copy text or mixed documents.................................................................................................45
8 Reprint photos........................................................................................................................51
9 Save photos
Save photos to your computer..................................................................................................53
Back up photos to a USB storage device.................................................................................54
Save photos to Snapfish...........................................................................................................55
Share photos using Snapfish....................................................................................................56
10 Network setup
Add the HP Photosmart to a network.......................................................................................59
Set up a Bluetooth connection..................................................................................................67
11 Maintain the HP Photosmart
Check the estimated ink levels.................................................................................................71
Order ink supplies.....................................................................................................................72
Replace the cartridges..............................................................................................................72
Cartridge warranty information.................................................................................................75
Print and evaluate a print quality report....................................................................................75
Contents
12 Solve a problem
HP support................................................................................................................................79
Setup troubleshooting...............................................................................................................80
Print troubleshooting.................................................................................................................87
Memory card troubleshooting...................................................................................................91
Scan troubleshooting................................................................................................................94
Copy troubleshooting................................................................................................................95
1
Errors........................................................................................................................................96
14 Technical information
Notice......................................................................................................................................143
Cartridge chip information......................................................................................................143
Specifications.........................................................................................................................144
Environmental product stewardship program.........................................................................146
Regulatory notices..................................................................................................................152
Regulatory wireless statements..............................................................................................155
Index............................................................................................................................................159
Contents
2
1 HP Photosmart Premium
C309 series Help
For information about the HP Photosmart, see:
•“
Get to know the HP Photosmart” on page 5
How do I?” on page 9
•“
Print” on page 19
•“
Scan” on page 39
•“
Copy” on page 45
•“
Reprint photos” on page 51
•“
Save photos” on page 53
•“
Network setup” on page 59
•“
Maintain the HP Photosmart” on page 71
•“
Technical information” on page 143
•“
HP Photosmart Premium
C309 series Help
HP Photosmart Premium C309 series Help 3
C309 series Help
Chapter 1
HP Photosmart Premium
4 HP Photosmart Premium C309 series Help
2 Get to know the HP Photosmart
• Printer parts
Control panel features
•
Printer parts
• Front view of the printer
Get to know the HP Photosmart 5
Get to know the HP Photosmart
Get to know the HP Photosmart
Chapter 2
18
1 Lid
2 Glass
3 Color graphics display (also referred to as the display)
4 Memory Card slots LED
5 Memory Card slot for Secure Digital and xD cards
6 Memory Card slot for Memory Stick cards
7 Front USB port for your PictBridge-compatible digital camera and other storage devices.
8 Output tray
9 Paper tray extender (also referred to as the tray extender)
10 Paper-width guide for the photo tray
11 Photo tray
12 Bluetooth indicator light: Indicates that the bluetooth radio is on.
13 Wireless network indicator light: Indicates that the wireless radio is on.
14 On button: Turns the product on or off. When the product is off, a minimal amount of
power is still used. To completely remove power, turn off the product, and then unplug
the power cord.
15 Lid backing
16 Cartridge door
17 Paper-width guide for the main tray
18 Main tray (also referred to as the input tray)
• Top and rear views of the printer
6 Get to know the HP Photosmart
20
19
21
19 Printhead assembly
20 Cartridge access area
21 Model number location
22 Rear USB port
23 Ethernet port
24 Power connection (Use only with the power adapter supplied by HP.)
25 Two-sided printing accessory
24
25
Printer parts 7
Get to know the HP Photosmart
Chapter 2
Control panel features
Figure 2-1 Control panel features
1 Home: Returns to the Homescreen (the default screen when you turn on the product).
2 Directional keys: Allow you to navigate through photos and menu options. Touch the right
arrow button to access the secondary Home screen.
3 Back: Returns to the previous screen on the display.
4 Copy: Opens the Copy menu where you can select a copy type or change the copy settings.
5 Scan: Opens the Scan To menu where you can select a destination for your scan.
6 Snapfish: Opens Snapfish where you can upload, edit, and share your photos. Snapfish
may not be available depending on your country/region.
Get to know the HP Photosmart
7 Cancel: Stops the current operation.
8 Help: Opens the Help Menu on the display where you can select a topic to learn more about
it. From the Home screen, touching Help lists the topics for which help is available. Depending
on the topic you select, the topic will appear on the display or on your computer screen. When
viewing screens other than the Home screen, the Help button provides help applicable to the
current screen.
9 Photo: Opens the Photo Menu.
10 Ink Supplies: Opens the Estimated Ink Levels screen.
11 Setup: Opens the Setup menu where you can change product settings and perform
maintenance functions.
12 Quick Forms: Prints a variety of blank forms, such as school paper, music paper, mazes,
and checklists. Quick Forms may be available on the main Home screen depending on your
country/region.
8 Get to know the HP Photosmart
3 How do I?
This section contains links to commonly performed tasks, such as printing photos,
scanning, and making copies.
“Print photos from a memory card or USB
•
storage device” on page 21
“Print a creative project” on page 28
•
“Save photos” on page 53
•
“Load media” on page 13
•
“Replace the cartridges” on page 72
•
“Scan to a computer” on page 39
•
“Scan to a memory card or USB storage
•
device” on page 40
“Copy text or mixed documents”
•
on page 45
“Reprint photos” on page 51
•
How do I? 9
How do I?
Chapter 3
How do I?
10 How do I?
4 Paper basics
You can load many different types and sizes of paper in the HP Photosmart, including
letter or A4 paper, photo paper, transparencies, and envelopes.
By default, the HP Photosmart is set to detect the size and type of paper you load in the
input tray automatically and then adjust its settings to generate the highest quality output
for that paper. If you are using special papers, such as photo paper, transparency film,
envelopes, or labels, or if you experience poor print quality using the automatic setting,
you can manually set the paper size and type for print and copy jobs.
This section contains the following topics:
•“
Recommended papers for photo printing” on page 11
Recommended papers for printing” on page 12
•“
Load media” on page 13
•“
Information on paper” on page 17
•“
Recommended papers for photo printing
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without smudging.
It resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store-processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), and two
finishes - glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.
Paper basics
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo
printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. It is available in semi-gloss finish
in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch) (with or without
tabs). For longer-lasting photos, it is acid-free.
HP Photo Value Pack
HP Photo Value Packs conveniently package original HP cartridges and HP Advanced
Photo Paper to save you time and take the guesswork out of printing affordable
professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo
Paper have been designed to work together so your photos are long lasting and vivid,
print after print. Great for printing out an entire vacation’s worth of photos or multiple prints
to share.
To order HP papers and other supplies, go to
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
www.hp.com/buy/supplies. If prompted,
Paper basics 11
Chapter 4
NOTE: At this time, some portions of the HP Web site are available in English only.
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Paper basics
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without smudging.
It resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store-processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), and two
finishes - glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo
printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. It is available in semi-gloss finish
in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch) (with or without
tabs). For longer-lasting photos, it is acid-free.
HP Brochure Paper or HP Superior Inkjet Paper
These papers are glossy-coated or matte-coated on both sides for two-sided use. They
are the perfect choice for near-photographic reproductions and business graphics for
report covers, special presentations, brochures, mailers, and calendars.
HP Premium Presentation Paper or HP Professional Paper
These papers are heavy two-sided matte papers perfect for presentation, proposals,
reports, and newsletters. They are heavyweight for an impressive look and feel.
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
enough for two-sided color usage with no show-through, which makes it ideal for
newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder
blacks, and vivid colors.
HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look
and feel more substantial than documents printed on standard multipurpose or copy
paper. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.
It is acid-free for longer lasting documents.
HP Office Paper
HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts,
memos, and other everyday documents. It features ColorLok Technology for less
smearing, bolder blacks, and vivid colors. It is acid-free for longer lasting documents.
12 Paper basics
HP Iron-On Transfers
HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution
for creating custom T-shirts from your digital photos.
HP Premium Inkjet Transparency Film
HP Premium Inkjet Transparency Film makes your color presentations vivid and even
more impressive. This film is easy to use and handle, and dries quickly without smudging.
HP Photo Value Pack
HP Photo Value Packs conveniently package original HP cartridges and HP Advanced
Photo Paper to save you time and take the guesswork out of printing affordable
professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo
Paper have been designed to work together so your photos are long lasting and vivid,
print after print. Great for printing out an entire vacation’s worth of photos or multiple prints
to share.
ColorLok
HP recommends plain papers with the ColorLok logo for printing and copying of everyday
documents. All papers with the ColorLok logo are independently tested to meet high
standards of reliability and print quality, and produce documents with crisp, vivid color,
bolder blacks, and dry faster than ordinary plain papers. Look for papers with the ColorLok
logo in a variety of weights and sizes from major paper manufacturers.
Paper basics
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Load media
1. Do one of the following:
Load 10 x 15 cm (4 x 6 inch) paper
a. Raise photo tray lid.
Raise photo tray lid and slide paper-width guide outwards.
Load media 13
Chapter 4
Paper basics
b. Load paper.
Insert stack of photo paper into photo tray with short edge forward and print
side down.
Slide stack of paper forward until it stops.
NOTE: If the photo paper you are using has perforated tabs, load photo
paper so that tabs are closest to you.
Slide paper-width guide inward until it stops at edge of paper.
c. Lower photo tray lid.
14 Paper basics
Load A4 or 8.5 x 11 inch paper
a. Raise output tray.
Raise and hold output tray in open position.
Slide paper-width guide outwards.
Remove all paper from the main input tray.
b. Load paper.
Insert stack of paper into main input tray with short edge forward and print
side down.
Paper basics
Slide stack of paper forward until it stops.
Slide paper-width guide inward until it stops at edge of paper.
c. Lower output tray.
Lower output tray and pull tray extender towards you, as far as it will go. Flip
the paper catch at the end of the tray extender.
Load media 15
Paper basics
Chapter 4
NOTE: When you use legal-size paper, leave the paper catch closed.
Load envelopes
a. Raise output tray.
Raise and hold output tray in open position.
Slide paper-width guide outwards.
Remove all paper from the main input tray.
b. Load envelopes.
16 Paper basics
Insert one or more envelopes into far-right side of main input tray, with
envelope flaps on left and facing up.
Slide stack of envelopes forward until it stops.
Slide paper-width guide inward against stack of envelopes until it stops.
c. Lower output tray.
2. View the animation for this topic.
Related topics
“
Information on paper” on page 17
Information on paper
The HP Photosmart is designed to work well with most paper types. Test a variety of
paper types before buying a large quantity. Find a paper type that works well and is easy
to purchase. HP papers are designed for the best quality results. In addition, follow these
tips:
• Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
• Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• For best results, do not allow printed photos to stack up in the output tray.
• Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity.
Paper basics
Information on paper 17
Paper basics
Chapter 4
18 Paper basics
5Print
“Print documents” on page 19
“Print photos” on page 20
“Print a creative project” on page 28
“Print a Web page” on page 32
“Print forms and templates (Quick Forms)” on page 32
Related topics
Load media” on page 13
•“
Recommended papers for photo printing” on page 11
•“
Recommended papers for printing” on page 12
•“
Print documents
Most print settings are automatically handled by the software application. You need to
change the settings manually only when you change print quality, print on specific types
of paper or transparency film, or use special features.
To print from a software application
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
NOTE: When printing a photo, you must select options for the specific photo
paper and photo enhancement.
Print 19
Chapter 5
5. Select the appropriate options for your print job by using the features available in the
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Related topics
•“
•“
•“
•“
•“
•“
Print
Print photos
Advanced, Printing Shortcuts, Features, and Color tabs.
TIP: You can easily select the appropriate options for your print job by choosing
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of
print task in the Printing Shortcuts list. The default settings for that type of print
task are set and summarized on the Printing Shortcuts tab. If necessary, you
can adjust the settings here and save your custom settings as a new printing
shortcut. To save a custom printing shortcut, select the shortcut and click Save
As. To delete a shortcut, select the shortcut and click Delete.
Recommended papers for printing” on page 12
Load media” on page 13
View the print resolution” on page 34
Use printing shortcuts” on page 34
Set the default print settings” on page 35
Stop the current job” on page 141
•“Print photos saved on your computer” on page 20
Print photos from a memory card or USB storage device” on page 21
•“
Print photos using Snapfish” on page 25
•“
Print photos saved on your computer
To print a photo on photo paper
1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in
the main input tray.
2. Slide the paper-width guide inward until it stops at the edge of the paper.
3. On the File menu in your software application, click Print.
4. Make sure the product is the selected printer.
5. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
6. Click the Features tab.
7. In the Basic Options area, from the Paper Type drop-down list, select More. Then,
select the appropriate photo paper type.
8. In the Resizing Options area, from the Size drop-down list, select More. Then, select
the appropriate paper size.
If the paper size and paper type are not compatible, the printer software displays an
alert and allows you to select a different type or size.
20 Print
9. (Optional) Select the Borderless printing check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the product software
displays an alert and allows you to select a different type or size.
10. In the Basic Options area, select a high print quality, such as Best, from the Print
Quality drop-down list.
NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi
setting with supported types of photo paper. If Maximum dpi is not listed in the
Print quality drop-down list, you can enable it from the Advanced tab. For more
information, see “
Print using the maximum dpi” on page 33.
11. In the HP Real Life Technologies area, click the Photo fix drop-down list and select
from the following options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: enhances low-resolution images; moderately adjusts image sharpness.
12. Click OK to return to the Properties dialog box.
13. Click OK, and then click Print or OK in the Print dialog box.
Related topics
Recommended papers for photo printing” on page 11
•“
Load media” on page 13
•“
Print using the maximum dpi” on page 33
•“
View the print resolution” on page 34
•“
Use printing shortcuts” on page 34
•“
Set the default print settings” on page 35
•“
Stop the current job” on page 141
•“
Print
Print photos from a memory card or USB storage device
1. Do one of the following:
Print single photo on small-size paper
a. Load paper.
Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray.
b. Insert memory device.
Print photos 21
Print
Chapter 5
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter
optional), or Memory Stick Micro (adapter required)
2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;
adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure
Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card
3 Front USB port/Pictbridge: For digital cameras and removable drives
c. Select photo.
Touch View & Print.
Select photo source.
Touch left or right arrow to scroll through photos.
Touch photo you want to print.
Touch photo to select it.
Touch up arrow to increase number of copies.
d. Print photo.
Touch Print to preview print job.
Touch Print.
22 Print
Print single photo on full-size paper
a. Load paper.
Load full-size paper in the main input tray.
b. Insert memory device.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter
optional), or Memory Stick Micro (adapter required)
2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;
adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure
Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card
3 Front USB port/Pictbridge: For digital cameras and removable drives
c. Select photo.
Touch View & Print.
Select photo source.
Touch left or right arrow to scroll through photos.
Touch photo you want to print.
Touch photo to select it.
Touch up arrow to increase number of copies.
d. Change page layout.
Touch Print to preview print job.
Touch Options to change print settings.
Touch Layout.
Print
Print photos 23
Print
Chapter 5
Touch 8.5 x 11.
Touch Back.
e. Print photo.
Touch Print.
Print multiple photos on full-size paper
a. Load paper.
Load full-size paper in the main input tray.
b. Insert memory device.
24 Print
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter
optional), or Memory Stick Micro (adapter required)
2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;
adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure
Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card
3 Front USB port/Pictbridge: For digital cameras and removable drives
c. Select photo.
Touch View & Print.
Select photo source.
Touch left or right arrow to scroll through photos.
Touch photo you want to print.
Touch photo to select it.
Touch up arrow to increase number of copies.
d. Change page layout.
Touch Print to preview print job.
Touch Options to change print settings.
Touch Layout.
Touch 4x6 on 8.5x11.
Touch Back.
e. Print photo.
Touch Print.
2. View the animation for this topic.
Related topics
Recommended papers for photo printing” on page 11
•“
Edit photos before printing” on page 35
•“
Stop the current job” on page 141
•“
Print photos using Snapfish
1. Do one of the following:
Print single photo on small-size paper
a. Set up Internet connection.
Make sure that the HP Photosmart is connected to a network that has Internet
access.
b. Load paper.
Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray.
c. Log in to Snapfish.
Touch Snapfish on the Home screen.
Enter login details using keypad and touch OK.
d. Select photo.
Touch View & Print.
Select album.
Touch photo you want to print.
Print
Print photos 25
Chapter 5
Touch photo to select it.
Touch up arrow to increase number of copies.
e. Print photo.
Touch Print to preview print job.
Touch Print.
Print single photo on full-size paper
a. Set up Internet connection.
Make sure that the HP Photosmart is connected to a network that has Internet
access.
b. Load paper.
Load full-size paper in the main input tray.
Print
c. Log in to Snapfish.
Touch Snapfish on the Home screen.
Enter login details using keypad and touch OK.
d. Select photo.
Touch View & Print.
Select album.
Touch photo you want to print.
Touch photo to select it.
Touch up arrow to increase number of copies.
e. Change page layout.
Touch Print to preview print job.
Touch Options to change print settings.
Touch Layout.
Touch 8.5 x 11.
Touch Back.
f. Print photo.
Touch Print.
26 Print
Print multiple photos on full-size paper
a. Set up Internet connection.
Make sure that the HP Photosmart is connected to a network that has Internet
access.
b. Load paper.
Load full-size paper in the main input tray.
c. Log in to Snapfish.
Touch Snapfish on the Home screen.
Enter login details using keypad and touch OK.
d. Select photo.
Touch View & Print.
Select album.
Touch photo you want to print.
Touch photo to select it.
Touch up arrow to increase number of copies.
e. Change page layout.
Touch Print to preview print job.
Touch Options to change print settings.
Touch Layout.
Touch 4x6 on 8.5x11.
Touch Back.
f. Print photo.
Touch Print.
2. View the animation for this topic.
Print
Related topics
Recommended papers for photo printing” on page 11
•“
Edit photos before printing” on page 35
•“
Stop the current job” on page 141
•“
Print photos 27
Loading...