OFFICEJET ENTERPRISE COLOR X555 PRINTER SERIES Firmware Readme
Product Name(s): HP OfficeJet Enterprise Color X555dn • HP OfficeJet Enterprise Color
X555xh
Model Number(s): C2S11A, C2S12A
This document contains information for the firmware revision number:
Firmware Datecode: 20210317
Firmware Revision: 2309046_000266
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.7
Description
-- What is included in the Firmware bundle?
-- Who needs this firmware?
-- Determining the current version level of your firmware
Enhancements and Fixes provided with this firmware revision
Enhancements and Fixes provided with the previous revision(s)
Installation Instructions
-- Additional Information to know
-- Using the Embedded Web Server
-- Using the Walk up USB port
-- Web JetAdmin
FutureSmart Level Switching Procedures
-- Embedded Web Server (EWS)
-- Device Control Panel
-- Web JetAdmin
System Requirements
Technical Assistance
Customer Support
Internet
Additional Information
Legal Statements
-- Trademark Notices
-- OPEN-SOURCE SOFTWARE LICENSE AGREEMENTS (In English)
-- License and Copyright
Description
This Readme file provides specific installation instructions and other information you
should know before you perform a firmware update for your HP OfficeJet Series printer or
MFP. Installation instructions are provided for Single and Multiple Printer Updates.
This document provides specific update, installation and troubleshooting information. For
additional information on the device features, refer to the online user guide found on the
Windows Printing System Installer CD-ROM that came with your printer or at hp.com.
What is included in a Firmware bundle?
The HP OfficeJet printer firmware update file available from the hp web site contains
firmware for the printer, embedded JetDirect (if applicable), HP paper handling
accessories used with the device in one convenient download file. When the Remote
Firmware Upgrade file is sent to the HP OfficeJet Printer or MFP firmware for the engine
and all connected accessories are upgraded.
Who needs this firmware?
Similar to Hewlett Packard providing improved software for your HP OfficeJet Printer or
MFP, Hewlett Packard provides firmware updates for your printer periodically through its
supported lifecycle. A firmware update may be necessary if it is determined that you may
benefit from the resolution of any issue that is documented below. These updates are
available on the HP support web site.
Determining the current version level of your firmware
To determine the current level of firmware installed on the device:
Go to the printer’s or MFP’s control panel.
1. Go to the printer’s control panel.
2. Scroll down and select the Administration application.
3. Select the Reports menu.
4. Select the Configuration/Status Pages menu.
5. Select the Configuration Page option.
6. Select the Print.
On the printed Configuration page look in the section marked "Device Information" for the
Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware
Revision will look something like this:
Firmware Datecode: 20140206
Firmware Revision: 2302253_422210
IMPORTANT NOTE:
This firmware file requires an interactive update method. You CANNOT update these
Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading.
Please use one of the following methods listed below to update the firmware of this
device.
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20210317
Firmware Revision: 2309046_000266
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.7
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ HP Webservices will stop working and the printer will lose its connection to HP
Connected on the web. You may see an error "Could not communicate with HP
Connected, or Unable to contact HP Connected" when you try to enable HP Web
Services.
➢ Third party solutions created in 2021 will not be able to load on the device
through the solution installer page.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20210317
Firmware Revision: 2309046_000266
Embedded JetDirect:
JDI23900047
HP Fleet Release Designation
FutureSmart Bundle Version 3.9.7
MD5 checksum for .bdl file
f26793f62b29ad231a13c540efff7e08
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20191213
Firmware Revision: 2309025_582114
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.6
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ 49.4A.04 error may occur intermittently when printing from certain types of
customized applications.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20191213
Firmware Revision: 2309025_582114
Embedded JetDirect:
JDI23900042
HP Fleet Release Designation
FutureSmart Bundle Version 3.9.6
MD5 checksum for .bdl file
ad9bcc5c53296783b7b8e74f93b2d8aa
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20190711
Firmware Revision: 2309021_581885
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.5
ENHANCEMENT:
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ Added an updated digital signature verification for aftermarket solution bundles
during installation. Currently installed solutions are not affected. Customers and
resellers should work with solution providers for an updated signature-compliant
version of their software.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ The eMMC part may fail prematurely with a 99.39.73 error.
➢ Some SmartCard solutions may fail to communicate with the card reader properly
causing the authentication dialog window to not appear.
Security/Authentication:
➢ CVE-2019-6334 - Solution application signature checking may allow potential
execution of arbitrary code.
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555
SERIES
Firmware Datecode: 20190711
Firmware Revision: 2309021_581885
Embedded JetDirect:
JDI23900041
HP Fleet Release Designation
FutureSmart Bundle Version 3.9.5
MD5 checksum for .bdl file
9ca766b49e71d5a93dc3672212dcd49b
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20190118
Firmware Revision: 2309010_581405
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.4
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ New security check will prevent installation of non-compliant aftermarket solution
bundles. Currently installed solutions are unaffected. Please work with solution
providers for an updated signature-compliant version of their software.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ TLS 1.0 and Multicast IPV4 settings do not get backed up and restored properly.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20190118
Firmware Revision: 2309010_581405
Embedded JetDirect:
JDI23900041
HP Fleet Release Designation
FutureSmart Bundle Version 3.9.4
MD5 checksum for .bdl file
263f16d2d4b08f84454b74e6c7e9cd66
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20180605
Firmware Revision: 2308974_579758
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.2
ENHANCEMENT:
Security/Authentication:
➢ Added a feature to prevent Cross-site Request Forgery (CSRF) exploits. This guards
against a malicious exploit where unauthorized commands are sent to the EWS
using the logged-on administrator credentials.
Base:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Under certain conditions 49.38.07 error is seen after receiving a fax job.
➢ Secure Erase feature does not work properly after replacing the device’s Hard Disk
Drive (HDD).
Security/Authentication:
➢ CVE-2018-5923 : Insecure Solution DLL Signature Validation.
➢ CVE-2015-9251 : jQuery before version 1.12.0 and 3.0.0 may be vulnerable to
Cross-site Scripting (XSS) attacks
Embedded JetDirect:
➢ Cisco "ARP Proxy" feature is causing devices to decline the DHCP offer.
➢ Syslog Priority setting is not filtering properly.
➢ Device loses network connection after re-negotiating the link speed.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555
SERIES
Firmware Datecode: 20180605
Firmware Revision: 2308974_579758
Embedded JetDirect:
JDI23900022
HP Fleet Release Designation
FutureSmart Bundle Version 3.9.2
MD5 checksum for .bdl file
358d372939e85996169228e9ce896c17
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20180301
Firmware Revision: 2308955_579073
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9.1
ENHANCEMENT:
Security/Authentication:
➢ No New Updates
Base:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ When printing from Mac OS High Sierra, error "undefinedresult, OFFENDING
COMMAND" is seen.
➢ Unable to print certain PDF files from USB.
➢ PJL INFO STATUS does not return information on device status while waking up
from sleep.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ By default, the IPP queue was disabled and it was enabled only for CUPS client.
This change includes enabling IPP queue by default, which improves IPP/IPPS
performance significantly.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20180301
Firmware Revision: 2308955_579073
Embedded JetDirect:
JDI23900015
HP Fleet Release Designation
FutureSmart Bundle Version 3.9.1
MD5 checksum for .bdl file
694627aa2d05fdc8a889167c36fb6a45
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20171213
Firmware Revision: 2308937_578482
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.9
ENHANCEMENT:
Security/Authentication:
➢ Users now have the ability to disable printing from Help.
➢ Added two new features to improve the private and usability of retrieving stored
jobs from the "Retrieve from Device Memory" application. Administrators can
define what users first see when entering the "Retrieve from Device Memory"
application. The default behavior has not changed, but administrators have a new
setting in the embedded web server under "Security" [Tab] -> "Protect Stored
Data" [Menu] -> "Managed Stored Jobs" [Section] called "Behavior when users
are authenticated. If "Assist users to their jobs" is selected, users entering the
application will immediately see their jobs provided a folder exists by their
username (default behavior in the print driver when sending jobs) but can
navigate back to the list of folders with jobs. Administrators will also note a new
permission that is not activated by default in the embedded web server under
"Security" [Tab] -> "Access Control" [Menu] -> "Sign In and Permission Policies"
[Section] -> "Open from Device Memory application" [Control Panel Permission]
for "Other Users' Jobs and Folders". If removing the permissions (e.g. for "Guest"
and "Device User") a regular user will only be able to see their or guest jobs. If at
the folder view they will only be able to see folders with at least one of their own
jobs or a guest job within it except for the special folders like "Untitled" & "Stored
Faxes". These two features can be used together to optimize the privacy &
usability when users retrieve their stored jobs.
➢ Allow for nested group behavior on the EWS: Security>Access Control>Windows
Setup. Nested AD groups may be configured to inherit parent permissions.
➢ Allows for authentication at devices using AD credentials instead of local device
credentials via Web Jet Admin.
➢ This firmware provides compatible HP and 3rd party solution software the ability
to establish HTTPs communications through the Jetdirect networking interface. The
protocol and encryption parameters for these solutions are now configured using
the Jetdirect networking settings, allowing access to updated Jetdirect protocols
and encryption. This option is available to HP and 3rd party solutions using the
HttpWebRequest Class connection methods.
➢ This firmware addresses the following security issues: CVE-2005-4900– SHA-1 is
not collision resistant, allowing for context-dependent spoofing attacks. Cipher
suites containing the SHA-1 hashing algorithm can now be disabled by setting
Encryption Strength to “High” within the “Mgmt. Protocols” page under the EWS
Networking tab. These cipher suites will remain enabled/active if Encryption
Strength is set to either “Medium” or “Low”. Note: For devices with Encryption
Strength set to “High”, after installing this firmware the Encryption Strength setting
will be changed to “Medium” to allow continued access to SHA-1 cipher suites.
Base:
➢ The Backup and Restore feature has been expanded to include JDI settings.
Additionally, this feature has been expanded to allow creating a backup file and
restoring that file to another device of the same model and firmware version as the
backup file.
➢ Added support for "Any Size/Any Type" in cassette trays.
➢ This feature increases the number of allowed PIN users in the device's local
address book; from 1000 to 2000.
➢ Optimized JPEG decompression library improves performance of print jobs with
JPEG compressed images
➢ A new option has been added to delete the temporary jobs after 3 days.
➢ Error code “42.B0.01” will not be displayed in the event log for end customers.
➢ Added new feature to allow PCL 6 to suppress blank pages. Previously this feature
was only available with PCL5, now this functionality is also available with PCL6.
➢ Changes in power management to meet new Blue Angel regulations.
Embedded JetDirect:
➢ No New Updates
FIXES:
Security/Authentication:
➢ Resolved issue where aftermarket authentication agents utilizing the OXPd protocol
could inadvertently remove guest permissions to tabs (e.g. the Information tab) on
the EWS page.
➢ This firmware addresses the following security issue: CVE-2016-2183 – 3DES
TLS/SSL Birthday Attacks on 64-bit Block Ciphers (SWEET32) Vulnerability.
➢ Re-added web services (removed in FS 3.8) to allow HP Jet Advantage Security
Manager to manage the state of the Information tab in the embedded web server.
➢ Resolved redundant authentication prompts when accessing certain types of logs.
➢ This firmware addresses the following security issue: CVE-2017-2750 - Insecure
Solution DLL Signature Validation.
➢ Added support for G&D FIPS-201 SIPR smartcards that are provisioned without
encipherment certificates.
➢ When logging into the Embedded Web Server using Windows authentication, you
may not be able to see all the tabs or options that you have been granted access
to.
➢ This firmware addresses the following security issues: CVE-2017-13077:
Reinstallation of the pairwise encryption key (PTK-TK) in the 4-way handshake.
CVE-2017-13078: Reinstallation of the group key (GTK) in the 4-way handshake.
CVE-2017-13079: Reinstallation of the integrity group key (IGTK) in the 4-way
handshake. CVE-2017-13080: Reinstallation of the group key (GTK) in the group
key handshake. CVE-2017-13081: Reinstallation of the integrity group key (IGTK)
in the group key handshake.
➢ This firmware disables the "TFTP Configuration File" setting to prevent
unauthorized device resets.
Base:
➢ You may see a 49.00.FF error while performing a Direct TIFF print job.
➢ Setting Legacy resolution to 300 x 300 would not be retained after a power cycle.
➢ Print job size of 400mb or more not getting stored on the device disk memory.
➢ Disk resident fonts are not persistent after a power cycle.
➢ Paper type is displayed incorrectly on control panel when using Chinese.
➢ Wrong translation of control panel buttons in Czech.
➢ Certain PDFs were not printed correctly, text on PDF was getting printed as blocks.
➢ Improved Barcode scanning.
➢ Improvement in print performance of certain PDF files.
➢ You may see an Access Denied warning when trying to accesses the EWS even
prior to entering in a Password.
➢ Under certain circumstances an SNMP GET request might receive a slow response
which exceeds all client retries and timeouts. Sometimes the printer would never
respond. This fix ensures that these circumstances do not prevent timely SNMP
responses.
➢ Intermixing of pages is seen when printing mopy jobs.
➢ Embedded EPrint setting intermittently shows state as "Not Supported" instead of
"Enabled/Disabled" via WJA.
➢ Using the Pages per Sheet N-Up printing feature provided with any version of the
UPD PCL6 driver will give incorrect printed output.
➢ You may see improvements printing certain fonts.
➢ 49.38.07 error is seen when printing certain jobs with "reverse page order"
setting enabled on a device without finisher.
➢ PS Error seen when printing certain documents greater than 40 pages.
➢ Added a Web Service object for the "Security" -> "Web Scan Auto Capture Jobs:
Enable Remote User Auto Capture" feature which will allow Web Jet Admin to
fleet manage this setting with XTP Tickets where reservation less scanning for
Network TWAIN is required.
➢ 49.4A.04 is seen when printing certain PDF files containing excessive numbers of
XObjects on one or more pages
➢ Error 49.4A.04 is seen when reprinting certain jobs from Corel Draw.
➢ The PCL commands to call barcode fonts does not work when using asterisks
➢ 49.38.07 error is seen when printing certain PDF jobs in duplex.
➢ Color mismatch while printing certain PDF documents and selecting the CMYK
profile in driver.
➢ Device stops responding to SNMP requests when we go to Device tab in WJA.
➢ USB volume name is not getting displayed correctly in Korean and other 2 byte
languages.
➢ Missing graphics on pages when printing certain PCL5 jobs.
➢ Improvements in small job print performance.
➢ PJL INFO STATUS does not return information for calibrations and current job in
progress.
➢ Resolves a print quality issue due to print bar left uncapped condition.
Embedded JetDirect:
➢ Fixed "IP Address/Subnet is out of range. Check the field. IP=x.x.x.x
Mask=x.x.x.x" error given when an IP address was entered with zero for the host
number in the Access Control List.
➢ Buffers expanded to hold large DNS responses (70+ records). Previously only
about 7 or 8 records were accepted.
➢ Trying to connect via the FTP may fail with certain applications.
➢ Fixed an issue where Windows Authentication would hang the printer.
➢ Product was generating Certificate Signing Requests with version number other
than zero. RFC 2986 requires a version number of zero.
➢ Product was generating Certificate Signing Requests with version number other
than zero. RFC 2986 requires a version number of zero.
➢ Printer crashes with 81.09.00 Embedded Jetdirect Error message when user sets
Admin password from Telnet.
➢ Under certain circumstances during initial power-on, the DCHP Discover message
is sent without a hostname (option 81). This fix ensures that option 81 is always
present when applicable.
➢ The password input for "Import Certificate and Private Key" has been expanded
beyond 16 characters.
➢ Default name when saving a CSR (Certificate Signing Request) is no longer
"certificate.cer".
➢ Under certain ciccumstances the certificate validity check performed during the IKE
portion of IPsec was done with the local printer time and not UTC time.
➢ If a Jetdirect 2900w in installed and two different wired networks are connected to
the printer (one on the JD 2900w and one on the Jetdirect Inside connection), then
it was possible (under certain circumstances) for the entire printer to become
unresponsive.
➢ This fix prevents the printer from resetting the connection during an intervention
event (paper out, paper jam, etc.) when printing using the LPD protocol.
Previously, the connection would be reset after the TCP Idle Timeout had expired.
Now it will wait indefinitely.
➢ The firmware had trouble parsing a long list of "additional records" in a DNS SRV
response packet. This fix prevents the problems which were causing the device to
crash with a 49.38.07 error code.
➢ Do not respond to pings during the DHCP process (after DHCP Discover).
➢ Retry 802.1x EAP Start process if unsolicited Request Identity is received after
connecting to unsecured network.
➢ IPP attribute "printer state" is not returning the correct state when printing a port
9100 job.
➢ Updates to HTTPS communications for embedded aftermarket solutions.
➢ Some SSL requests from embedded solutions would fail due to corruption of the
destination URL.
➢ Printer is showing offline after registering to Google Cloud Print.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20171213
Firmware Revision: 2308937_578482
Embedded JetDirect:
JDI23900012
HP Fleet Release Designation
FutureSmart Bundle Version 3.9
MD5 checksum for .bdl file
ff83afbc77651d64ecde0248189736cd
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 2017922
Firmware Revision: 2308216_001068
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.8.0.3
ENHANCEMENT:
Security/Authentication:
➢ No New Updates
Base:
➢ No New Updates.
Embedded JetDirect:
➢ No New Updates
FIXES:
Security/Authentication:
➢ This firmware addresses the following security issues: CVE-2017-11103 - Heimdal
before 7.4 allows remote attackers to impersonate services with Orpheus' Lyre
attacks.
➢ This firmware addresses the following security issues: CVE-2017-9765 - Integer
overflow in SOAP (Simple Object Access Protocol) function allows execution of
arbitrary code or Denial of Service, aka Devil’s Ivy attack.
Base:
➢ No New Updates.
Embedded JetDirect:
➢ No New Updates.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 2017922
Firmware Revision: 2308216_001068
Embedded JetDirect:
JDI23e80129
HP Fleet Release Designation
FutureSmart Bundle Version 3.8.0.3
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20170602
Firmware Revision: 2308214_000906
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.8.0.2
ENHANCEMENT:
Security/Authentication:
➢ No New Updates
Base:
➢ No New Updates.
Embedded JetDirect:
➢ No New Updates
FIXES:
Security/Authentication:
➢ This firmware addresses the following security issue: CVE-2017-2743 - Cross Site
Scripting (XSS) Vulnerability
Base:
➢ No New Updates.
Embedded JetDirect:
➢ No New Updates.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20170602
Firmware Revision: 2308214_000906
Embedded JetDirect:
JDI23e80125
HP Fleet Release Designation
FutureSmart Bundle Version 3.8.0.2
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20160820
Firmware Revision: 2308209_000561
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.8
ENHANCEMENT:
Security/Authentication:
➢ No New Updates
Base:
➢ Introduced a secure pull print job purge feature where when using a pull print
solution and there is a condition on the device that requires user intervention, a job
purge mode will be tied to the inactivity timeout. Job purge is limited to up to 3
jobs in the current print queue. To enable, select "Cancel Print Jobs after
Unattended Error" in the devices EWS Security - General tab.
➢ Upgraded the font library to UFST 7.3.1. The focus areas are Error handling for
TrueType fonts and OpenType CFF fonts.
➢ Mediatype "HP EcoSMARTLite" has been renamed to "HP EcoFFICIENT".
➢ Role-Based Access to EWS - provides ability to limit access to EWS items via
defined roles. Note: If configured using 3.7.4, feature changes in next fleet release
may cause some access controls to be lost. See white paper for details.
➢ Added functionality to allow users to cancel A3 jobs on A4 printers, mainly
targeted for Pull printing customers.
Embedded JetDirect:
➢ No New Updates
FIXES:
Security/Authentication:
➢ 33.05.17 Security Alert seen when base filename used to package and zip files
for solution bundling is too long.
➢ You may see a 33.05.18 error when using select Solution Providers software on
Firmware bundle 3.7
➢ EWS Session Id HttpOnly attribute in HttpCookie class set to true.
Base:
➢ You may see devices intermittently stop responding in complex print environments
➢ Improvement in print performance of certain PDF files.
➢ Resolves an issue where HP device with PaperCut solutions may result in users
being unable to Authenticate or Pull Print. Within the PaperCut Administration
Console the HP device is unable to be configured or the embedded device status
reports the following error “Error: The server sent HTTP status code 400:
BadRequest”.
➢ EPrint error "Could not communicate with HPConnected.com. Some internal error
happened, try again." is seen after upgrading firmware to FS 3.5.1 or later
versions.
➢ A 49.38.07 error may be seen when printing PDF files using LPR.
➢ Improvement in print performance while printing certain PDFs using PS driver.
➢ PCLXL error is seen while printing PDFs with watermark.
➢ When PJL JOB START specifies a specific page to begin printing on (e.g. PAGE
20), the device correctly begins printing on the specified page. However,
unsolicited PJL USTATUS PAGE responses would begin counting from Page 1
(Page 2 when printing duplex) instead of the specified JOB START page (e.g.
PAGE 20). This has been corrected so PJL USTATUS returns PAGE counts
beginning at the specific START PAGE.
➢ Added a new menu item to turn On/Off control panel sound with 4.3 inch
displays on single function products.
➢ An indication that direct Tiff printing was supported with the Retrieve from USB
feature was missing from control panel screen seen after opening the application
on the control panel.
➢ Not able to change Tray Registration settings while EWS is in certain languages.
➢ Equitrac Authentication Agent sign-in agent is missing.
➢ If stop hard key is pressed while the device is in sign-in page of any application,
the device does not recover and we are not able to access any application on
home screen after that.
➢ PDF bar code not printed correctly.
Embedded JetDirect:
➢ Functionality of the TCP MSS settings in Telnet has been restored.
➢ Fixed a situation where bad network packets (invalid checksum) could be accepted
and processed as if they were good.
➢ Resolved memory leaks (and possible device lockup) in DNS mapping logic when
handling uncommon IPv4/IPv6 scenarios.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20160820
Firmware Revision: 2308209_000561
Embedded JetDirect:
JDI23e80125
HP Fleet Release Designation
FutureSmart Bundle Version 3.8
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20160225
Firmware Revision: 2307851_000047
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.7.01
ENHANCEMENT:
Security/Authentication:
➢ No New Updates.
Base:
➢ No New Updates.
Embedded JetDirect:
➢ No New Updates
FIXES:
Security/Authentication:
This firmware addresses the following security issue:
CVE-2016-2244
Base:
➢ No New Updates.
Embedded JetDirect:
➢ No New Updates.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20160225
Firmware Revision: 2307851_000047
Embedded JetDirect:
JDI23701070
HP Fleet Release Designation
FutureSmart Bundle Version 3.7.01
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20160102
Firmware Revision: 2307781_551199
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.7
ENHANCEMENT:
Security/Authentication:
➢ Whitelisting ensures only authentic, HP firmware code that has not been tampered
with is loaded into memory. If an anomaly is detected, the device reboots to a
secure, offline state.
➢ Runtime Intrusion Detection checks for anomalies in system memory during
complex firmware and memory operations. In the event an anomaly is detected,
the device automatically reboots. If the Auto-recover feature is disabled, or an
anomaly occurs twice within 30 minutes, the device reboots to a secure, offline
state.
Base:
➢ The device now has the capability to directly print TIFF files from the walk up USB
port.
➢ Added support for printing TIFF files.
➢ IPP Job Mandatory attributes and Page Overrides are supported in Airprint 1.5
phase 2.
➢ Additional support added for Code128, Code 3of9, OCR-A, and OCR-B.
➢ When No Media Type is specified in the job and Tray 1 is loaded and configured
(ex: letter, cardstock), a prompt with the default media type is seen in the mount
(default: plain). If we press “OK” then the tray will be seeded to the job size and
type. If the user decides to not accept this change and selects the modify button
and change the tray1 type and press ok, the mount comes back. What this means
is that the user will not be able to use what is loaded and configured in Tray1 with
the current job. This requirement provides the capability wherein an "Options"
button is displayed instead of "OK" in the mount and once user presses Option
button, he should be able to see two listings for Tray1, one with the current tray
settings and one with the Job settings. Once user selects Tray1 with Job settings,
Job size and Job type will be seeded in Tray1 and Job will get printed from Tray1.
If user selects any other listing it will be treated as override of Job to tray settings.
Embedded JetDirect:
➢ No New Updates
FIXES:
Security/Authentication:
➢ Home Screen Sign-In configuration (deny guest access) lost after firmware
upgrade.
Base:
➢ Issue with enlarged text when printing specific PDF documents with General Office
quality level selected.
➢ PCL XL error page is printed intermittently after retrieving the encrypted stored
Jobs.
➢ 49.4A.04 error is seen when printing certain PDF documents using PS driver or
Direct Print.
➢ 49.4A.04 error is seen when printing certain Microsoft Word documents using the
Print feature in the EWS.
➢ Printing certain PDF files using the Print Feature in the EWS may result in a blank
page being printed.
➢ Report pages are still able to be printed when Access Control has been locked
down for those menu items.
➢ Slow printing observed when using direct PDF for scanned documents.
➢ Improvement in print performance of certain PDF files.
➢ Configuration page not printed in few localization languages (Croatian,
Romanian, Slovak, Slovenian, Catalan, Indonesian, and Thai).
➢ Improved small job performance.
➢ Device hangs in "processing" state intermittently.
➢ When printing specific PDF documents via UNIX, users can get a message
regarding an Invalid Font, Failed reading start X ref number.
➢ Added the ability to support more characters when defining user defined paper
types via the embedded web server.
➢ Troubleshooting tab localization is wrong in German Language.
➢ Improved remote control-panel allowing access to remote operators while the initial
language and date/time wizard is open for new device installations as well as
some error messages.
➢ Unable to receive toner cartridge low alert email from when toner threshold value
is reached.
➢ You may see a delay in accepting data in the middle of a job or between jobs
when using the Equitrac solution.
➢ HPAC15.0 does not read proximity card correctly when waking from sleep mode
with OXPd1.7
➢ Keyboard layout setting is changed from "English (UK)" to "Japanese (Romaji)"
after upgrading FW from 3.2.7 to 3.4.
➢ Accentued characters missing with univers font on 3.4.
➢ Slow printing of specific PDF files.
➢ Slow performance on PPT files.
➢ The Esc E command is not resetting the PCL5 print environment when used with the
PaperType command.
➢ 'Lines on page may not print when using certain PS or PDF print files.
➢ Adding a WJA Template has the potential to produce a 46.23.1C error.
➢ Missing MIB for Accent Color.
➢ You may see the devices intermittently stop responding to SNMPv3 queries after 2-
3 weeks of up-time.
➢ " SNMP Value for hrMemorySize (OID 0.1.3.6.1.2.1.25.2.2.0) Reporting
incorrect Memory Size."
➢ Arabic words on WinForms have separated letters only.
➢ A 49.38.07 may be seen on the control panel for no apparent reason.
Embedded JetDirect:
➢ Telnet setting "Bonjour RCNFG" reverts to zero after power cycling the printer.
➢ Intermittent system hang seen on several or all devices on the same subnet at
around the same time, devices are not even pingable.
➢ Upgrading from FS 3.4 will cause Bonjour protocol to be enabled - even if it was
previously disabled.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20160102
Firmware Revision: 2307781_551199
Embedded JetDirect:
JDI23700069
HP Fleet Release Designation
FutureSmart Bundle Version 3.7
Enhancements and Fixes provided with previous Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20150609
Firmware Revision: 2305090_000465
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.5.1
ENHANCEMENT:
Security/Authentication:
➢ No New Updates
Base:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Security/Authentication:
➢ No New Updates
Base:
➢ Added OID support for Cartridge Serial Number
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20150609
Firmware Revision: 2305090_000465
Embedded JetDirect:
JDI23500067
HP Fleet Release Designation
FutureSmart Bundle Version 3.5.1
Enhancements and Fixes provided with this Previous
Firmware revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20150403
Firmware Revision: 2305076_518491
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.5
ENHANCEMENT:
Security/Authentication:
➢ This firmware addresses the following security issues:
CVE-2014-3566 – SSLv3 POODLE (Padding Oracle on Downgraded Legacy
Encryption) Vulnerability
Base:
➢ Added the ability to view the "ProductNumber" and "LookAndFeelId" attributes in
the products via OXPd Solution Installer and the Jedi Embedded SDK.
➢ The device can now communicate secure stored job options to the printer driver.
➢ Enabled HP JetAdvantage app on 4.3" display SFPs and on 1/2 VGA MFPs
Embedded JetDirect:
➢ No New Updates
FIXES:
Security/Authentication:
➢ When Trusted Platform Module (TPM) is installed DriveLock password cannot be
changed.
➢ A smartcard middleware crash can occur with cards containing an "empty
certificates" buffer when used with the NIPRNET Smartcard Authentication Solution
for US Government.
➢ A device hang can occur during smart card sign in if an invalid OCSP URL is
configured under Security -> Certificate Management of the device EWS.
➢ Device enters protected mode on the 6th failed logon attempt, instead of on the
5th failed logon. This issue only affects LDAP & Windows authentication.
Base:
➢ Error 33.02.01 is observed when upgrading the firmware from FS3.0 to FS 3.4.
➢ You may see an Error 49.38.07 while processing a duplex PS job with custom
media size.
➢ Error "Unregistered Offending Command: ImageMask" is seen while printing
certain Jobs using a PS driver.
➢ You may see a slowdown of print jobs when driver Status Notification is enabled.
➢ The time stamp does not show local time when EWS Job log is exported to CSV or
Text file.
➢ Communication failure is reported while using WJA to configure the device.
➢ Error 49.2A.01 is observed while printing certain word documents using discrete
driver.
➢ Error 49.4a.04 is seen when printing multiple copies of certain PDF documents.
➢ Printing an A4 document may display a prompt on the printer’s control panel to
load paper in the MP tray.
➢ When performing an Encrypted stored job via PC, the "Date Stored" time on the
device is incorrect.
➢ In the Device Tab of the EWS the Order Supplies part numbers may be incorrect.
➢ The following issues may be seen with the HP SmartCard reading device:
1) Device wakes up at the first insertion but it never prompts for the PIN (""please
wait"" screen appears twice then goes off)
2) May need to insert the card twice to wake up the device
3) The device wakes up but the control panel displays ""reader not detected""
message even though reader has connected already
Embedded JetDirect:
➢ DHCP DISCOVER packets now include Tag 77 containing model and serial
number information for the printer/MFP.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20150403
Firmware Revision: 2305076_518491
Embedded JetDirect:
JDI23500064
HP Fleet Release Designation
FutureSmart Bundle Version 3.5
Enhancements and Fixes provided with this Previous
Firmware revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20150218
Firmware Revision: 2304070_439656
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.4.1
ENHANCEMENT:
Security/Authentication:
➢ No New Updates
Base:
➢ Added PJL variable support for future print drivers to control dry time, saturation,
black ink spread and grayscale modes.
Embedded JetDirect:
➢ No New Updates
FIXES:
Security/Authentication:
➢ No New Updates
Base:
➢ End users prevented from authenticating to the device for some period of time
following a digital send or pull print operation performed by a prior authenticated
user. Some customers report an inability to login until the device has been powercycled.
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20150218
Firmware Revision: 2304070_439656
Embedded JetDirect:
JDI23400008
HP Fleet Release Designation
FutureSmart Bundle Version 3.4.1
FIXES AND ENHANCEMENTS PROVIDED WITH PREVIOUS
FIRMWARE REVISIONS:
NOTE: ALL IMPROVEMENTS WITH PREVIOUS REVISIONS OF FIRMWARE ARE
INCLUDED WITHIN THE MOST CURRENT REVISIONS
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20141212
Firmware Revision: 2304061_439470
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.4
ENHANCEMENT:
Security/Authentication:
➢ Ability for administrators to configure product EWS for LDAP or Windows
Authentication Sign In for product tabs.
➢ Support added for extensibility solutions to use Windows and LDAP authentication.
➢ Provides improved logging performance for syslog security event logging when
printing multiple small print jobs.
➢ LaserJet Single Function Devices now support embedded Windows and LDAP
Authentication.
➢ Ability for administrators to configure an email alert for print, copy, send or fax
jobs that may be still processing or stuck after a given threshold.
➢ Ability for administrators or optionally help desk to remotely control device if
authorized from embedded web server.
➢ Added PDF 1.7 support for direct printing
➢ Device settings can now be backed up and stored on the device before a firmware
upgrade is performed.
➢ Hebrew and Arabic languages are now available on the Device control panel.
➢ The default network interface used for outbound connections has been changed to
prioritize the Embedded Jetdirect followed by EIO, the 2700W and finally the
2800W. This priority is settable on the Networking tabs of EWS.
➢ AirPrint 1.3 Authentication is now supported.
➢ Simplified Account Lockout is a feature to protect administrator and user accounts
and PIN protected stored jobs from brute force hacking attempts. The feature is
built into the interface with no configuration necessary. After 5 failed
authentication attempts, the system enters “Protected Mode” and inserts small fixed
delays to impede continued password guessing. (Note: Identical passwords are
treated as a single attempt.) After the user successfully authenticates, or the device
idle timeout expires, the “attempt counter” is reset.
Base:
➢ Ability for administrators to configure an email alert for print, copy, send or fax
jobs that may be still processing or stuck after a given threshold.
➢ Ability for administrators or optionally help desk to remotely control device if
authorized from embedded web server.
➢ Added PDF 1.7 support for direct printing
➢ Device settings can now be backed up and stored on the device before a firmware
upgrade is performed.
➢ Hebrew and Arabic languages are now available on the Device control panel.
Embedded JetDirect:
➢ The default network interface used for outbound connections has been changed to
prioritize the Embedded Jetdirect followed by EIO, the 2700W and finally the
2800W. This priority is settable on the Networking tabs of EWS.
FIXES:
Security/Authentication:
➢ No New Updates
Base:
➢ You may hear excessive noise when cycling between sleep modes.
➢ With Color Restrictions ON, personal colored job with PIN fails to print.
➢ 49.38.07 error seen when printing duplex jobs containing Thai fonts.
➢ If "ability to modify tray size and type" settings is locked for a user, Tray 1 "Use
Requested Tray - First" capability is lost. The printer cannot pick paper
automatically from Tray 1, even when loaded with correct paper size, and user
gets prompted to load paper into Tray 2 to complete the job.
➢ Errors in PCL which did not allow customer files to print, have been turned to
warnings.
➢ Printer is entering into a deeper sleep when a card reader is installed.
➢ Unable to read Barcode printed on config page
➢ Duplex printing with Alternative Letterhead mode enabled, gives the wrong image
orientation.
➢ Multi-prompt authentication screens with an "Information" page that contain only
"Label" controls and OK and Cancel buttons, appear blank on the small screen
devices.
➢ When trying to retrieve all Encrypt jobs, the device doesn't print till the printer
display resets back to home screen.
➢ When a device with an empty tray, has been discovered in WJA, it does not send
"Paper Out" alert, even after subscribing for it.
➢ "Personal Jobs" with Encrypted job (With Password) are not getting stored via IPP
driver
➢ You may see an intermittent crash when printing multiple Advanced Diagnostic
Pages.
➢ The color bar on the printed Status Supply page do not match the Control Panel or
EWS.
➢ The Form Length and the Font number PCL values are reset to default after printing
some documents and rebooting the device.
➢ Some improvements in printing back to back small one-two page jobs.
➢ You may see a 61.00.xx error if tray 3 is installed.
Embedded JetDirect:
➢ Network settings, e.g. static IP address, configuration method, etc. intermittently
reset to default values.
➢ Very long Postscript jobs sometimes do not print
➢ A delay may occur between print jobs when CCC logging is enabled
➢ A number of ports between1033 and 1044 report as Open/Filtered
➢ Network configuration is reset to DHCP after a firmware upgrade.
➢ Current 32K TCP buffers cause excessive delay on long latency/high bandwidth
transfers
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20141212
Firmware Revision: 2304061_439470
Embedded JetDirect:
JDI23400008
HP Fleet Release Designation
FutureSmart Bundle Version 3.4
FIXES AND ENHANCEMENTS PROVIDED WITH PREVIOUS
FIRMWARE REVISIONS:
NOTE: ALL IMPROVEMENTS WITH PREVIOUS REVISIONS OF FIRMWARE ARE
INCLUDED WITHIN THE MOST CURRENT REVISIONS
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20140731
Firmware Revision: 2302963_436074
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.2.7
ENHANCEMENT:
Security/Authentication:
➢ No New Updates
Base:
➢ If a job is still being processed and has not completed, an email alert can be sent
out notifying administrators that there may be a stuck job. This can be helpful if
troubleshooting situations where fax, send or print jobs are hung but if the time is
set too low may generate false-positives. It is recommended to be used as a
diagnostic technique when troubleshooting stuck jobs where the device is not
frozen only
Embedded JetDirect:
➢ No New Updates
FIXES:
Security/Authentication:
➢ This firmware address the following security issue: CVE-2014-0224 - SSL/TLS
MITM vulnerability
➢ Some control panel authentication screens on single function devices were not
displaying complete informational text.
➢ Device embedded web server can now be configured to use Windows or LDAP
sign in (if configured on the device) instead of the EWS administrator password.
This functionality excludes the Web Services and Networking tabs of the EWS,
which still require the device admin password.
Base:
➢ Device is not reporting the custom device name
➢ When printing Mixed Letter/Legal jobs sent by HP-UX OS, if the number of copies
is not specified for a particular papersize, it takes the number of copies of the
previous set.
➢ Paper load prompt not consistent between FutureSmart products
➢ "Plain, Letter" is not localized in Russian on control panel and SNP alert for empty
paper tray.
➢ The message within Web JetAdmin "Intervention Needed" is not cleared even after
intervention was cleared from the device.
➢ You may see a 49.38.13 error using Autosend when not configuring a site proxy
with credentials.
Embedded JetDirect:
➢ Manually configured hostnames are intermittently being reset to factory default
values (NPIxxxxx)
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20140731
Firmware Revision: 2302963_436074
Embedded JetDirect:
JDI23260006
HP Fleet Release Designation
FutureSmart Bundle Version 3.2.7
FIXES AND ENHANCEMENTS PROVIDED WITH PREVIOUS
FIRMWARE REVISIONS:
NOTE: ALL IMPROVEMENTS WITH PREVIOUS REVISIONS OF FIRMWARE ARE
INCLUDED WITHIN THE MOST CURRENT REVISIONS
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20140529
Firmware Revision: 2302908_435004
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.2.5
ENHANCEMENT:
Security/Authentication:
➢ No New Updates
Base:
➢ The Job Cancel button behavior has changed to prompt a user to either resume or
cancel the job, which is now also tied to the inactivity timeout. We also have the
ability to remove the Job Cancel button (red x) from the CP of the device.
➢ Now have the ability to support up to 28 characters for Custom Media types.
Embedded JetDirect:
➢ No New Updates
FIXES:
Security/Authentication:
➢ No New Updates
Base:
➢ The Web Services tab may be missing.
➢ Private Jobs are not sorted and printed properly on devices with the solid state
drives.
➢ Sending Personal Private Stored Jobs with Encryption does not keep copy count.
➢ Certain character may get flipped or mirrored in some documents.
➢ Safecom users may get accidentally signed out shortly after the device wake up
from A1W using the proximity USB card reader.
➢ You may see a 49.4A.04 error when printing certain Websites or PDF files.
Embedded JetDirect:
➢ Certain SNMP network traffic may cause the printer to come out of a 1 Watt
mode.
➢ The printer will randomly become unresponsive due to excessive printer queries.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20140529
Firmware Revision: 2302908_435004
Embedded JetDirect:
JDI23250001
HP Fleet Release Designation
FutureSmart Bundle Version 3.2.5
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20140321
Firmware Revision: 2302786_433705
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.2.3
ENHANCEMENT:
Security/Authentication:
➢ Support added for HP Smartcard US Government SIPRNet Solution
➢ Security Self Test enabled through the embedded web server - EWS->Security Tab-
>Self Test page
Base:
➢ New setting to configure job timeout for "Permanent Jobs" for Job Retention.
➢ Added the ability to allow an administrator to change the Service PIN on their
device.
➢ Retrieving all Personal jobs may result in the print all option not working
until the device is rebooted.
Embedded JetDirect:
➢ No New Updates
FIXES:
Security/Authentication:
➢ No New Updates
Base:
➢ If a cold reset is performed when a solution is loaded, the EWS->Security->Access
Control page still showed Solution entries which no longer exist.
➢ You may see a 49.4A.04 error when printing certain web pages or PDF files.
➢ When installing some CCID card readers you may see the following error -
"Invalid USB device is attached. Please remove it."
➢ The Embedded Web Server exported view of the Job Log does not match what is
on screen.
➢ May fail to wake from sleep when device is setup to wake (turn on) on a wake
schedule.
➢ When stapling is requested within the print driver you may see the first page
separated from the remaining job which is stapled.
➢ General Stored Job Settings menu missing on the 4-line products
Embedded JetDirect:
➢ When exporting the Jetdirect Identity certificate, the password is incorrect
➢ The link speed reported over SNMP is incorrect for 1000T
➢ IPP should not be reporting an error on exiting priority-mode job during printing
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20140321
Firmware Revision: 2302786_433705
Embedded JetDirect:
JDI23230013
HP Fleet Release Designation
FutureSmart Bundle Version 3.2.3
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20130919
Firmware Revision: 2301132_395570
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 3.2.02
ENHANCEMENT:
Base:
➢ No New Updates -- Original Release
Digital Sending:
➢ No New Updates -- Original Release
Analog Fax:
➢ No New Updates -- Original Release
Security/Authentication:
➢ No New Updates -- Original Release
Embedded JetDirect:
➢ No New Updates -- Original Release
FIXES:
Base:
➢ No New Updates -- Original Release
Digital Sending:
➢ No New Updates -- Original Release
Analog Fax:
➢ No New Updates -- Original Release
Security/Authentication:
➢ No New Updates -- Original Release
Embedded JetDirect:
➢ No New Updates -- Original Release
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20140206
Firmware Revision: 2302253_422210
Embedded JetDirect:
JDI23200024
HP Fleet Release Designation
Original Release FutureSmart 3.2.01
No Previous Releases -- Original Version
Installation Instructions
NOTE: Please be aware that an update in some circumstance may require ten minutes or
more to complete.
You can send the firmware update to a device at any time; the device will wait for all I/O
channels to become idle before cycling power.
Please print a configuration page prior to performing any firmware update. To print the
configuration page:
1. Go to the printer’s control panel.
2. Scroll down and select the Administration application.
3. Select the Reports menu.
4. Select the Configuration/Status Pages menu.
5. Select the Configuration Page option.
6. Select the Print.
On the printed Configuration page look in the section marked "Device Information" for the
Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware
Revision will look something like this:
Firmware Datecode: 20130919
Firmware Revision: 2301132_395570
The elapsed time for an update depends on the I/O transfer time as well as the time that it
takes for the printer to reinitialize. The I/O transfer time depend on the speed of the host
computer sending the update and the I/O method (USB or network).
The re-initialization time will depend on the specific hardware configuration of the printer,
such as the number of EIO devices installed, the presence of external paper handling
devices, and the amount of memory installed. Finally, any print jobs ahead of the
firmware job in the queue will be printed before the update is processed.
NOTE: When the update process has completed the OfficeJet will need to be rebooted.
Once the printer is back online, print a Configuration Page and verify that the new
firmware has been installed.
Additional information to know
The firmware file will be in the following file format “xxxxxxx.bdl” where “xxx” indicates
the firmware file name and the “.bdl” is the files extension.
This file requires an interactive update method. You cannot update the printer using the
traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following
methods listed below to update the firmware of this device.
How to perform firmware upgrades.
Embedded Web Server:
(control panel is at a Ready screen)
Please visit the following link to a view video on this firmware upgrade method explained
below. YouTube address: http://youtu.be/Gv6OprEg7Es or
http://link.brightcove.com/services/player/bcpid1190528646001?bctid=REFID
BC3707096437001
NOTE: Please be aware that an update in some circumstance may require ten minutes or
more to complete.
After uncompressing the file you will see a xxxxxxx.bdl file.
1. Open an Internet Browser Window.
2. Enter the IP address in the URL line.
3. Select the
Firmware Upgrade
link from within the
Troubleshooting tab
.
4. Browse to the location that the firmware upgrade file was downloaded to, and
then select the firmware file. Select the Install button to perform the upgrade.
NOTE:
Do not close the Browser Window or interrupt communication until the
Embedded Web Server displays the Confirmation Page.
5. Select
Restart Now
from the EWS confirmation page, or turn the product off
and then on again using the power switch. The printer will not automatically
reboot.
Once the printer or MFP is back online, print a Configuration Page and verify that the new
firmware has been installed.
Pre-Boot walk-up USB thumb drive:
(control panel Pre-Boot menu)
NOTE:
Only to be used if the printer is not able to boot to READY
After uncompressing the file you will see a xxxxxxx.bdl file.
1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb
drive). USB Flash Drives with a CD formatted partition may not be recognized by
the printer. You may need to try a different USB flash drive.
NOTE:
USB Flash Drives that are not in a Fat32 format or having a CD formatted
partition may not be recognized by the printer. You may need to try a different USB
flash drive.
2. Turn the printer ON.
3. Press the
HP
logo in the middle of the screen when you see the “
1/8
” under the
logo.
4. Press the Down arrow to highlight
Administrator
, and then press the OK key.
5. Press the Down arrow to highlight
Download
, and then press the OK key.
6. Insert the portable USB storage device with the xxxxxxx.bdl file on it.
7. Press the Down arrow to highlight
USB Thumbdrive
, and then press the OK
key.
8. Press the Down arrow to highlight the xxxxxxx.bdl file, and then press the OK
key.
NOTE:
Please make sure the firmware file is located in the root directory of the flash
drive. If you have more than one .bdl file on your USB flash drive, select the file you
want loaded and press OK.
Please be patient since this may take up to 10 minutes to reboot.
9. When the message
Complete
appears on the control panel display, press the
Back button several times until you see the
Continue
menu, then press the OK
key.
10. The printer will continue to boot to the Ready state.
Once the printer or MFP is back online, print a Configuration Page and verify that the new
firmware has been installed.
Walk-up USB thumb drive:
(Standard control panel menu)
Please visit the following link to a view video on this firmware upgrade method explained
below. YouTube address: http://youtu.be/IOsm1Z-dbJU or
http://link.brightcove.com/services/player/bcpid1190528646001?bctid=REFID
BC3707191411001
After uncompressing the file you will see a xxxxxxx.bdl file.
1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb
drive).
NOTE:
USB Flash Drives that are not in a Fat32 format or having a CD formatted
partition may not be recognized by the printer. You may need to try a different USB
flash drive.
2. Turn the printer ON.
3. Scroll down and select the
Device Maintenance
application.
4. Select the
USB Firmware Upgrade
menu.
5. Insert the portable USB storage device with the xxxxxxx.bdl file on it into the USB
port on the front control panel of the product.
6. Select and highlight the xxxxxxx.bdl file you would like to use.
NOTE:
If there is more than one xxxxxxx.bdl file on the storage device, make sure
that you select the correct file for this product.
7. Select the Upgrade button on the bottom of the screen.
8. Next select the Upgrade, Re-install or Downgrade depending on the task you want
to complete that the firmware install will start.
When the upgrade is complete, the printer will reboot automatically.
NOTE:
The upgrade process may take 10 or more minutes to complete. Please do
not interrupt the updating process.
Once the printer or MFP is back online, print a Configuration Page and verify that the new
firmware has been installed.
Web Jetadmin (Supported with version 10.3 SR6 or newer)
Please visit www.hp.com and type “Web Jet Admin” in the “Search” Box to find more
information about new releases of Web Jetadmin and the release note information for
those releases.
Upgrading Firmware:
1. Start Web Jetadmin 10.3 SR6 or newer
2. From the “Device Management” section, select "All Devices” (or the appropriate
device group). An “All Devices” list will appear in the center window.
3. Find your device in the list, or type the IP address of the device in the Quick Device
Discovery section in the lower-left of the screen (this will highlight your device in
the device list). You can sort the device list by clicking on a column name at the
top.
4. If your device list is sorted my model number, you may select multiple devices with
the same model number by Control-Click or Shift-Click.
5. Right-click on the device and select “Upgrade firmware…”.
6. An Upgrade Firmware window will appear. Select “Device firmware” and click
“Next”
7. A list of available firmware will appear. If the correct version is listed, click
“Next”, and the upgrade process will start.
NOTE: If the correct firmware version does not appear within the list, you will need to
manually upload it into WJA. New firmware may be available on an FTP site prior to
appearing on hp.com. The instructions below allow you to upload a firmware file from
your local PC to WJA 10.3 SR6 or newer
Uploading new firmware files into WJA:
1. Click on “Firmware/Firmware Repository” in the “Device Management” pane
2. A “Firmware Repository” window will appear in the center of the screen
3. Click on “Upload” in the upper-right of the window
4. Browse to the .bdl file on your local PC
5. Click “Upload”
6. Once the .bdl file is uploaded, go back to step 2 in the first section and complete
steps 2 through 6.
NOTE: Do not turn printer off during the update process! When the update process is
complete, the printer will automatically reboot. If the firmware update process fails, Web
JetAdmin will provide notification with a page (screen) of information regarding the
reason(s) for failure. A link will be provided to attempt the process again.
System Requirements
The Firmware upgrade process requires a network or USB port connection.
Technical Assistance
Some of the services below are provided for the United States only. Similar services to
those listed below are available in other countries. See your printer's user guide or call
your local authorized HP dealer.
Customer Support
See your printer's user guide or call your local authorized HP dealer.
Internet
An anonymous FTP library service is available worldwide for around-the-clock-access to
drivers and technical support information for HP peripheral and computer products.
Please note that paths may change without notice. Access the Internet or FTP address and
use the menus to locate the software or support of your choice.
URL for HP OfficeJet Enterprise Color X555 MFP Series Support:
URL for Support:
www.hp.com/support/ojcolorX555
URL for Support:
http://www.hp.com/go/support
URL for Access HP: http://www.hp.com
FTP address: ftp.hp.com
Login: anonymous
Password: your Internet email address
Additional Information
Refer to your printer's user guide for additional methods of obtaining software and support
information, such as printer driver distribution centers other online services, fax services,
and other online support.
Legal Statements
Trademark Notices
MS-DOS, Windows, Windows 2000, Excel 2000, Microsoft Office, Windows Server
2003, Outlook, PScript and Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
PostScript is a registered trademark of Adobe Systems Incorporated.
Quark and QuarkXpress are trademarks of Quark Inc.
Mac, Macintosh and Safari are registered trademarks of Apple Computer, Inc.
The Adobe logo, Acrobat, the Adobe PDF logo, Distiller, and Reader are either registered
trademarks or trademarks of Adobe Systems Incorporated in the United States and/or
other countries.
Novell is a registered trademark of Novell, Inc., in the United States and other countries.
Netscape Navigator, is a registered trademark of Netscape Communications Corporation
in the United States and other countries.
OPEN-SOURCE SOFTWARE LICENSE AGREEMENTS (In English) can be found here:
ftp://ftp.hp.com/pub/softlib/software12/licenses/OpenSourceLicenses.pdf
License and Copyright
© Copyright 2013 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties
for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial errors
or omissions contained herein
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