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Business Inkjet 3000
User Guide
198 pgs3.31 Mb0
Getting Started Guide [hu]
27 pgs5.53 Mb0
Getting Started Guide [sl]
28 pgs5.82 Mb0
Getting Started Guide [ko]
28 pgs8.04 Mb0
Getting Started Guide [it]
28 pgs5.44 Mb0
Getting Started Guide [ar]
36 pgs10.37 Mb0
Setup Poster
2 pgs3.8 Mb0
Getting Started Guide [pt]
28 pgs5.51 Mb0
Getting Started Guide [no]
28 pgs5.46 Mb0
User Manual
1 pgs17.79 Kb0
Getting Started Guide [ru]
32 pgs10.31 Mb0

HP Business Inkjet 3000 Service and Support Manual

hp business inkjet
3000 • 3000n • 3000dtn
service and support
manual
consolidated table of contents
Thermal Inkjet Technology ................................................................................................. 1-29
ColorSmart II ...................................................................................................................1-29
ColorSmart III................................................................................................................... 1-29
PhotoREt III....................................................................................................................... 1-30
UnderPrinting...................................................................................................................1-30
embedded Web server ..................................................................................................... 1-31
hp instant support web site ................................................................................................ 1-31
myPrintMileage ................................................................................................................ 1-31
JetCAPS .......................................................................................................................... 1-31
hp mobile printing drivers.................................................................................................. 1-32
support............................................................................................................................ 1-34
online support..................................................................................................................1-34
telephone support............................................................................................................. 1-34
duration .......................................................................................................................... 1-36
repair and warranty information ........................................................................................ 1-36
unpacking the printer.......................................................................................................... 2-8
unpacking the auto-duplex unit............................................................................................. 2-9
tray 3 installation .............................................................................................................2-15
multipurpose tray installation ............................................................................................. 2-15
installation....................................................................................................................... 2-20
test ................................................................................................................................. 2-21
installation....................................................................................................................... 2-22
test ................................................................................................................................. 2-23
installation....................................................................................................................... 2-24
maintenance .................................................................................................................... 2-24
terminology .....................................................................................................................2-25
part numbers and ink capacities......................................................................................... 2-25
installation....................................................................................................................... 2-26
maintenance .................................................................................................................... 2-27
expiration dates ............................................................................................................... 2-27
part numbers ................................................................................................................... 2-28
specifications for operating system compatibility .................................................................. 2-35
specifications for network operating system compatibility...................................................... 2-36
Windows NT4/2000/XP/9X/ME users ............................................................................. 2-37
Mac OS 8.6 - 9.2.2 (Classic) and OS X - 10.2.1 users ........................................................ 2-37
Unix/Linux users .............................................................................................................. 2-37
cable considerations......................................................................................................... 2-39
printer software components for Windows .......................................................................... 2-39
software-first installation .................................................................................................... 2-40
hardware-first installation .................................................................................................. 2-44
hardware-first installation for Windows XP .......................................................................... 2-44
connecting the printer using a USB cable ............................................................................ 2-45
connecting the printer using a parallel cable ....................................................................... 2-45
connecting the printer using a network connection ............................................................... 2-45
consolidated table of contents hp restricted 1-5
optional software................................................................................................................. 2-50
Macintosh printing software components............................................................................. 2-56
connecting the printer with a network (Ethernet) cable in the Mac OS..................................... 2-56
connecting the printer with a network (Ethernet) cable .......................................................... 2-57
enabling optional accessories in the printer driver................................................................ 2-59
changing printer settings and printing documents................................................................. 2-61
uninstalling the Macintosh printer software .......................................................................... 2-62
Macintosh printer software components .............................................................................. 2-64
PostScript Printer Description (PPDs) .................................................................................... 2-64
Printer Dialog Extensions (PDEs) ......................................................................................... 2-65
LaserWriter printer software............................................................................................... 2-65
installers.......................................................................................................................... 2-65
additional features............................................................................................................ 2-68
non-OS X features ............................................................................................................ 2-68
USB cable .......................................................................................................................2-71
parallel cable................................................................................................................... 2-71
EIO................................................................................................................................. 2-72
connectivity specifications ................................................................................................. 2-72
peer-to-peer network ......................................................................................................... 2-73
client-server network ......................................................................................................... 2-73
LCD control panel...............................................................................................................3-5
paper input and output trays................................................................................................ 3-5
auto-duplex unit.................................................................................................................. 3-5
multipurpose tray................................................................................................................ 3-7
output bin.......................................................................................................................... 3-7
types............................................................................................................................... 3-15
capacities........................................................................................................................ 3-15
sizes ............................................................................................................................... 3-16
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firmware download utility.................................................................................................. 3-24
flash over network ............................................................................................................ 3-24
flash scheduling ............................................................................................................... 3-24
supported ports ................................................................................................................ 3-24
web jetadmin................................................................................................................... 3-24
alternative flash method .................................................................................................... 3-25
printing a menu map ........................................................................................................ 3-27
retrieve job menu ............................................................................................................. 3-29
information menu ............................................................................................................. 3-29
paper handling menu........................................................................................................ 3-30
configure device menu...................................................................................................... 3-32
system setup menu............................................................................................................ 3-34
I/O menu ........................................................................................................................3-35
resets menu .....................................................................................................................3-35
diagnostics menu ............................................................................................................. 3-35
service menu....................................................................................................................3-35
EIO menu ........................................................................................................................3-36
printer configuration page................................................................................................. 3-38
JetDirect configuration page .............................................................................................. 3-40
guidelines for cleaning the printer ...................................................................................... 3-42
steps for cleaning the printer.............................................................................................. 3-42
uses ................................................................................................................................ 3-87
procedure........................................................................................................................ 3-87
details............................................................................................................................. 3-87
how the printer works ......................................................................................................... 4-7
consolidated table of contents hp restricted 1-7
color control ...................................................................................................................... 4-9
resolution enhancements ..................................................................................................... 4-9
Universal Serial Bus (USB) interface .................................................................................... 4-10
IEEE 1284-B parallel Centronics interface ........................................................................... 4-10
hp EIO Interface............................................................................................................... 4-10
pick and separation system ............................................................................................... 4-12
converger system.............................................................................................................. 4-12
linefeed system.................................................................................................................4-12
output system ...................................................................................................................4-13
supplying ink to the printheads........................................................................................... 4-14
collecting excess ink ......................................................................................................... 4-14
driving printheads across the page..................................................................................... 4-15
spitting ink....................................................................................................................... 4-16
wiping printheads ............................................................................................................ 4-16
capping printheads .......................................................................................................... 4-16
managing output of paper................................................................................................. 4-17
providing access to paper jams ......................................................................................... 4-17
duplexing printed pages ................................................................................................... 4-17
extending media capacity ................................................................................................. 4-18
providing power to printer components............................................................................... 4-19
communicating with the computer ...................................................................................... 4-22
processing PCL or PS commands ........................................................................................ 4-22
controlling EIO devices ..................................................................................................... 4-22
writing system and marking engine .................................................................................... 4-23
printer internal logic ......................................................................................................... 4-23
holding the page flat during printing .................................................................................. 4-26
removing fine particles from the printzone ........................................................................... 4-27
drying the page before ejection ......................................................................................... 4-28
status messages................................................................................................................ 4-29
warning messages............................................................................................................ 4-29
error messages................................................................................................................. 4-29
critical error messages ...................................................................................................... 4-29
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basic hardware features.................................................................................................... 4-38
tray selection ................................................................................................................... 4-39
paper size selection.......................................................................................................... 4-39
paper type selection ......................................................................................................... 4-41
basic printing features....................................................................................................... 4-45
office focus features.......................................................................................................... 4-45
retail / small business features ........................................................................................... 4-46
smart features ..................................................................................................................4-46
operating systems compatibility:......................................................................................... 4-46
enterprise network compatibility:........................................................................................ 4-46
operating system & driver matrix........................................................................................ 4-46
software toolbox (optional) ................................................................................................ 4-48
MS USB printing system (Win98/Me)................................................................................. 4-48
Win95/98/ME printer drivers........................................................................................... 4-49
WinNT4.0 printer drivers .................................................................................................. 4-50
Win2000/XP printer drivers.............................................................................................. 4-52
WinXP64 printer drivers.................................................................................................... 4-54
uninstaller........................................................................................................................ 4-55
MacOS 8.6-9.5 PS printer drivers ...................................................................................... 4-55
MacOSX 10.0.0-10.2.1 PS printer drivers .......................................................................... 4-56
check the printer setup ...................................................................................................... 4-57
check printer connectivity .................................................................................................. 4-57
check the computer........................................................................................................... 4-57
jam rates ......................................................................................................................... 4-58
multi-feed rates................................................................................................................. 4-58
remove ink supplies .......................................................................................................... 4-60
remove trays and accessories ............................................................................................ 4-60
pack the printer................................................................................................................4-60
USA................................................................................................................................ 4-62
Canada ..........................................................................................................................4-62
Latin America...................................................................................................................4-62
Europe ............................................................................................................................ 4-62
Asia Pacific ..................................................................................................................... 4-62
The control panel menu structure .......................................................................................... 5-7
general printer configuration ............................................................................................. 5-18
EIO device configuration................................................................................................... 5-18
consolidated table of contents hp restricted 1-9
supplies status page............................................................................................................. 5-19
before making modifications to the printer........................................................................... 5-24
after repairs are complete ................................................................................................. 5-25
Door-Main Access SVC ..................................................................................................... 5-46
Assy-O/P Tray SVC .......................................................................................................... 5-47
Assy-Tray 2 SVC .............................................................................................................. 5-47
Assy-Simplexer SVC.......................................................................................................... 5-48
Assy-Duplexer SVC........................................................................................................... 5-48
Assy-Manual Trough SVC.................................................................................................. 5-49
MP Tray 1 SVC ................................................................................................................ 5-49
Cover-DIMM SVC............................................................................................................. 5-50
Assy-Door Access SVC...................................................................................................... 5-50
Snap-on Foot SVC ............................................................................................................ 5-51
Assy-Separation Roller SVC ............................................................................................... 5-53
Assy-Tray 3 SVC .............................................................................................................. 5-54
PCA-Interconnect Tray1 SVC.............................................................................................. 5-55
SPRING-XBIAS, DUPLEXER SVC.......................................................................................... 5-56
Titanium SVC ................................................................................................................... 5-57
Assy-Elevator Drive SVC.................................................................................................... 5-57
Assy-MSS Tray2 SVC........................................................................................................ 5-58
Cap - Side Left SVC .......................................................................................................... 5-58
Assy-Cap Right SVC ......................................................................................................... 5-59
Cover Rear SVC............................................................................................................... 5-59
Assy-Cover Front Right SVC ............................................................................................... 5-60
ASSY-INK SUPPLY STATION, A-SIZE SVC ........................................................................... 5-61
Assy-PS Module SVC ........................................................................................................ 5-62
Tray-Reservoir SVC ........................................................................................................... 5-63
Blower-Vacuum SVC ......................................................................................................... 5-64
PCA-ANALOG, A-SIZE SVC............................................................................................... 5-66
Envelope Adjust SVC ........................................................................................................ 5-67
Label-Warranty Void SVC ................................................................................................. 5-67
Stopper-Latch SVC............................................................................................................ 5-68
ASSY-SERVICE STATION, 4-PEN SVC................................................................................. 5-68
SOLENOID-OVERDRIVE SVC ............................................................................................. 5-69
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ASSY-OVERDRIVE SVC ..................................................................................................... 5-70
Assy-Keypanel SVC .......................................................................................................... 5-71
Cover-Formatter SVC ........................................................................................................ 5-72
Box-Formatter SVC............................................................................................................ 5-73
PCA-Compton SVC........................................................................................................... 5-74
SHIELD-EMI, FLEX CABLE SVC............................................................................................ 5-75
Box-Engine SVC ............................................................................................................... 5-76
Assy-Box-EIO SVC ............................................................................................................ 5-77
SENSOR-TRANSPARENCY SVC......................................................................................... 5-78
Cover-Front Left SVC ......................................................................................................... 5-79
Ferrite Core CP SVC ......................................................................................................... 5-80
ASSY-REPLACEABLE IDS, A-SIZE SVC ................................................................................. 5-81
Assy-Case Main SVC........................................................................................................ 5-82
ASSY-BELT TENSIONER SVC ............................................................................................. 5-83
Support-Front Left SVC ...................................................................................................... 5-84
ASSY POSTHEATER W/AEROSOL, A-SIZE SVC .................................................................. 5-85
ENCODER STRIP, A-SIZE SVC............................................................................................ 5-87
SPRING-ENCODER SVC ................................................................................................... 5-88
Cover-Rail Right SVC ........................................................................................................ 5-89
Cover-Rail Left SVC........................................................................................................... 5-90
Bulkpack - Maxwell Base SVC............................................................................................ 5-91
Assy-Cable, Maxwell Left SVC ........................................................................................... 5-91
Assy-Cable Maxwell Right SVC.......................................................................................... 5-92
Harness 1-Power Supply SVC ............................................................................................ 5-93
Harness-Power On SVC .................................................................................................... 5-94
Carriage Release With Power............................................................................................ 5-95
Carriage Release Without Power ....................................................................................... 5-95
Assy-PCA Linefeed encoder SVC ........................................................................................ 5-96
PCA-MAIN, OFFICE SVC .................................................................................................. 5-97
Tray 2/3-RP Guide SVC.................................................................................................... 5-99
Assy-Edge Sensor SVC.................................................................................................... 5-100
Assy-Separation Trough SVC ........................................................................................... 5-101
ASSY-CONVERGER GUIDE, LOWER SVC......................................................................... 5-102
BEARING-CONVERGER ROLLER SVC ............................................................................... 5-103
ASSY- CONVERGER W/ENCODER SVC.......................................................................... 5-104
ASSY-CONVERGER GUIDE, FRONT SVC ......................................................................... 5-105
BELT, A-SIZE SVC ........................................................................................................... 5-106
ASSY-TRAILING CABLE SVC............................................................................................ 5-107
Assy-Carriage SVC......................................................................................................... 5-108
ASSY-FELT OILER, 4-PENSVC ........................................................................................... 5-110
COVER-CONNECTOR, 4-PEN SVC.................................................................................. 5-111
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Nonrecoverable error codes ............................................................................................... 5-125
consolidated table of figures
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consolidated table of contents hp restricted 1-13
1
table of contents
Thermal Inkjet Technology ................................................................................................. 1-29
ColorSmart II ...................................................................................................................1-29
ColorSmart III................................................................................................................... 1-29
PhotoREt III....................................................................................................................... 1-30
UnderPrinting...................................................................................................................1-30
embedded Web server ..................................................................................................... 1-31
hp instant support web site ................................................................................................ 1-31
myPrintMileage ................................................................................................................ 1-31
JetCAPS .......................................................................................................................... 1-31
hp mobile printing drivers.................................................................................................. 1-32
support............................................................................................................................ 1-34
online support..................................................................................................................1-34
telephone support............................................................................................................. 1-34
duration .......................................................................................................................... 1-36
repair and warranty information ........................................................................................ 1-36
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table of figures
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product overview
Product price:
• US$ 799 (Base), US$ 1099 (SN), US$ 1299 (DN)
Product launch date:
• November 2002
Product positioning:
• Fast, cost-effective, full-featured color printer for two- to eight-person business workteams
Product features:
• Cost-effective color added at less than 7.9 cents per page with 20% coverage
• High duty cycle for print volumes up to 30,000 pages per month
• Separate color ink cartridges for economical ink supplies management via replacement
of one color at a time
• Laser-like speeds for color printing (14 ppm draft color/8 ppm normal color) with
uncompromised print quality
• Standard dual 160 MHz and 400MHz processors handles and 88 MB of RAM
(expandable to 344 MB) to quickly print large complex jobs
• Photo-quality printing (using hp photoREt III color technology) with up to 2400 by 1200
dpi with automatic color calibration
• Printer drivers for hp PCL6, hp PCL 5c, and printer emulation driver for PostScript® 3™
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• Connect via USB or Parallel port or to PC or Mac® networks via hp jetdirect 615n EIO
print server card (optional on the 3000)
• Embedded Web server (EWS, optional on the 3000) for proactive maintenance and
supplies management
• 700 sheet paper tray and auto duplex unit (both standard on the 3000dtn)
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key dates
The following are the key dates related to the printer:
• Announcement Date: September 23, 2002
• Blind CPL: October 1, 2002
• Live CPL: November 1, 2002
• DC Ship Date (FCS): November 18, 2002
• Channel availability: December 2, 2002
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key selling points
The hp business inkjet printer 3000/3000n/3000dtn features:
• High print speeds (14/8ppm - laser equivalent speeds; 21/18 ppm in fast mode)
• Embedded Web Server - E-support (needs EIO JetDirect network card)
• Superior network performance and manageability by using HP PCL5C/6 and PostScript
3 emulation
• Up to 30,000 pages/month duty cycle
• Black, Cyan, Magenta, and Yellow (KCMY) high-capacity individual ink cartridges
• Wide range of media size: 3.5 x 5.5 inches to 8.5 x 14 inches
• 88 MB RAM, upgradeable to 344 MB
• High-capacity trays and manual feeds:
• Main tray supports a maximum of 300 sheets
• Tray 1 (rear manual feed unit) allows single-sheet manual feeds
• Optional second paper tray supports a maximum of 700 sheets (standard on the
3000dtn)
• Optional multipurpose tray (in Tray 1 slot) supports a maximum of 100 sheets
• Autoduplexer for two-sided printing (standard on the 3000dtn)
• Output tray holds a maximum of 300 sheets
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unique product features
• Laser-like speeds for color printing:
• 14/8 ppm
• HP PhotoRet III print quality
• Low Total Cost of Ownership (TCO) at approximately 1.9 US cents mono cpp and 7.9
US cents color cpp
• Superior network performance with support for:
• HP PCL5C/6 and PostScript 3 emulation
• HP enhanced input/output (EIO) JetDirect (external)
• Built-in Universal Serial Bus (USB) and parallel ports
• Embedded Web server (EWS)
• LaserJet compatible printer drivers and installer
• Remote printer management using an embedded web server with:
• Remote printer & supplies status
• Remote printer configuration
• Remote printer diagnostic/troubleshooting
• Email alerts
• Link to hp instant support
• Usage information, such as amount of ink and number of pages
• Event log
• Ink supplies ordering
• hp business store
• Support for accessories and consumables:
• Individual KCMY, high-capacity ink cartridges
• Optional auto-duplex unit for double-sided printing
• Optional 700 sheet tray
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product positioning statement
hp's fast, cost-effective, full-featured, high-capacity printer for small workteams of 2-8 users
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product placement
hp business inkjet
3000
art number: C8116a treet price: $ 799
ive CPL: November 1,
002
lacement: worldwide
comparison between hp business inkjet printer 3000, 3000n, 3000dtn
hp business inkjet
3000n
art number: C8117a treet price : $ 1,099
ive CPL: November 1,
002
lacement: worldwide
hp business inkjet
3000dtn
art number: C8118a treet price : $ 1,299
ive CPL: November 1, 2002
lacement: worldwide
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target customer
customer
segment
ffice workgroup in mall-to medium­ized business (SMB)
IS managers in
arge companies
customer profile key requirements
nowledge of color
sage Comfortable
ith inkjet technology
ecision makers
omfortable with
nkjet technology
customer profile and requirements
rint professional-looking color
ocuments and presentations Print high
olume Higher-than-average-speed
ow total cost of ownership
rint or publish professional documents
igh-speed printing Low TCO
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benefits
The hp business inkjet printer3000/3000n/3000dtn offers the following benefits to customers:
• fast color with best-in-class, laser-like performance
• high-performance 8 ppm color printing in normal mode
• low total cost of ownership (TCO)
• supplies status and alerts through hp embedded web server
• printer-sharing allows workteam to enjoy high-quality, high-speed printing for less
• innovative network printing is fast, reliable, easy to install and use, and includes laser
compatibility
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localization
Localization language options are available for the following items:
• Driver resources
• LCD control panel
• Online Help
• Readme text
• Getting Started Guide
• User’s Guide
river Resources for common nstaller- PCL5, PCL6 and PS or Windows
river Resources for PS for
ac
CD control panel
nline help
eadme file for Windows
eadme file for Macintosh
etting Started Guide
ser’s Guide
item local languages in
which the item is
available
FG, K, ISp, BNF, SwDa, uPCR
FG, K, ISp
FG, ISp, BNF, SwDa, uPCR FG, K, ISp, BNF, SwDa, uPCR FG, K, ISp, BNF, SwDa, uPCR FG, K, ISp
FG, K, ISp, BNF, SwDa, uPCR other languages FG, K, ISp, BNF, SwDa, uPCR
localization options
item availability in
English only
ll the other languages see notes following able)
NF, SwDa, DuPCR
ther languages
other languages
ther languages
ther languages
NF, SwDa, DuPCR
ther languages
ther languages
The acronyms listed in the table represent the following languages:
• UFG - English, French, and German
• K - Korean
• ISp - Italian and Spanish (Generic)
• BNF - Brazil Portuguese, Norwegian, and Finnish
• SwDa - Swedish and Danish
• DuPCR - Dutch, Polish, Czech, and Russian
• Other languages - Arabic, Greek, Hebrew, Hungarian, Turkish, Croatian, Romanian,
Slovakian, and Slovenian
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the printers
nches)
eight: 355 mm (14
nches)
epth: 640 mm (25.2
nches)
hp business inkjet printer 3000 series models
hp business inkjet
printer 3000
idth: 592 mm (23.3
eight: 27.6 kg (60.8 lb)
hp business inkjet
printer 3000n
idth: 592 mm (23.3
nches)
eight: 355 mm (14
nches)
epth: 640 mm (25.2
nches)
eight: 27.6 kg (60.8 lb)
printer comparison
hp business inkjet
printer 3000dtn
idth: 592 mm (23.3
nches)
eight: 462 mm (18 inches)
epth: 640 mm (25.2
nches)
eight: 35.8 kg (78.9 lb)
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top of the printer
Note
top of the printer
The components located at the top of the printer are:
1. Ink cartridge cover - Provides access to ink cartridges.
2. Printhead cover - Provides access to printheads.
3. Hook - Connects to the catch and must be engaged for the printer to operate.
4. Printhead latch - Provides access for installing or removing printheads from their color­coded sockets.
To open the printhead latch, you must turn on the printer.
5. Printheads - Like “writing pens” that apply the ink.
6. Catch - Metal bar that secures the hook and engages the printhead latch.
7. Ink cartridges - Reservoirs that hold the ink.
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front of the printer
The components located at the front of the printer are:
front of the printer
1. LCD control panel - Configure settings and view status messages.
2. Top cover - Access the printing area.
3. Printhead cover - Access the printheads.
4. Ink cartridge cover - Access the ink cartridges.
5. Simplex or auto-duplex unit - For single-sided or double-sided printing.
6. Output bin - Collects the printed pages.
7. Tray 2 - Holds up to 300 sheets of paper.
8. Media level indicators - View the media levels.
9. Tray 3 - Holds as many as 700 sheets of paper (optional on the 3000 and 3000n).
10. Tray 3 base - Supports tray 3 and the printer.
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rear of the printer
rear of the printer
The components located at the rear of the printer are:
1. Tray 1 - Must be removed to install the optional multipurpose tray.
2. EIO slots - Install an HP JetDirect print server in this slot (HP JetDirect comes by default with the hp business inkjet printers 3000n and 3000dtn).
3. DIMM cover - Install extra memory here.
4. USB port - Connect the USB cable to this port.
5. Parallel port - Connect the parallel cable to this port.
6. Power input - Attach the power cord.
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LCD control panel
From the LCD control panel you can:
• Configure printer settings.
• View printer status.
• View printer messages.
• Diagnose printer problems.
LCD control panel
The control panel contains the following:
1. Power Turns the printer off and on.
2. Help Provides additional information about printer messages or menus.
3. LCD display Shows status and error messages, as well as ink cartridge levels.
4. Back Navigates backward one level in the menus.
5. Up and down arrows Navigates menu items and increases or decreases numerical
values.
6. Select Selects highlighted menu items. This button also restarts printing after continuable errors.
7. Cancel job Cancels the current print job. The time it takes to cancel depends on the size of the print job. Press this button only once to cancel the current print job.
8. Pause/resume Pauses or resumes a print job; also exits menus and exits the LCD control panel help.
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