HP Business InkJet 3000, Business InkJet 3000dtn, Business InkJet 3000n User Guide

hp business inkjet

3000 • 3000n • 3000dtn

user’s guide

hp business inkjet 3000 hp business inkjet 3000n hp business inkjet 3000dtn

user’s guide

permission is prohibited except as allowed under copyright laws. Edition 1, 11/2002

Warranty

The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information.

HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Trademark Credits

Adobe

, Adobe® PostScript®3™, Acrobat®, and PostScript® are trademarks of Adobe

Systems Incorporated. AutoCAD™ is a U.S. trademark of Autodesk, Inc. HP-UX Release 10.20 and later and HP-UX Release 11.00 and later (in both 32 and 64-

bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products. Microsoft

, MS-DOS®, MS Windows®, Windows®, and Windows NT® are U.S. registered

trademarks of Microsoft Corporation. Netscape and Netscape Navigator are U.S. trademarks of the Netscape Communications

Corporation. *PANTONE Pentium

is Pantone, Inc.'s check-standard trademark for color.

is a U.S. registered trademark of Intel Corporation.

TrueType™ is a U.S. trademark of Apple Computer, Inc.

is a registered trademark of the Open Group.

UNIX

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Contents

Getting started

Additional resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

HP Business Inkjet 3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

HP Business Inkjet 3000n . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

HP Business Inkjet 3000dtn. . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Setting up

Understanding printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Setting up the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Set up the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Connect the power cord and turn on the printer. . . . . . . . . . 2-5

Set up the LCD control panel for your language (optional) . 2-5

Install the ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Install the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Install the printer software and connect the interface cable. 2-7

Enable optional accessories in the printer driver . . . . . . . . 2-17

Installing optional accessories

Multipurpose tray (100-sheet tray) . . . . . . . . . . . . . . . . . . . . . . . 3-1

Installing the optional multipurpose tray. . . . . . . . . . . . . . . . 3-2

700-sheet tray (Tray 3). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Auto-duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Installing the auto-duplex unit . . . . . . . . . . . . . . . . . . . . . . . 3-3

HP Jetdirect print server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Installing an HP Jetdirect print server . . . . . . . . . . . . . . . . . 3-4

Obtaining more information . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Additional printer memory and font DIMMs . . . . . . . . . . . . . . . . 3-8

EIO hard disk drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Installing memory and font DIMMs. . . . . . . . . . . . . . . . . . . . 3-8

Checking memory installation . . . . . . . . . . . . . . . . . . . . . . 3-10

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Setting printer options

Understanding the LCD control panel . . . . . . . . . . . . . . . . . . . . 4-1

Printing an LCD control panel menu map. . . . . . . . . . . . . . . . . . 4-2

Changing LCD control panel menu settings. . . . . . . . . . . . . . . . 4-3

Retrieve Job menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Paper Handling menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Configure Device menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Printing menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Print Quality menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

System Setup menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

I/O menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Resets menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Diagnostics menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

EIO menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Resetting the HP Jetdirect print server . . . . . . . . . . . . . . . 4-19

Configuring network connectivity

Configuring Novell NetWare frame type parameters . . . . . . . . . 5-1

Configuring TCP/IP parameters . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Setting the link speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Disabling network protocols (optional) . . . . . . . . . . . . . . . . . . . . 5-4

Selecting and using print media

Media and paper-handling specifications . . . . . . . . . . . . . . . . . . 6-1

Supported media types . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Supported media sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Media handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Selecting and loading print media . . . . . . . . . . . . . . . . . . . . . . . 6-6

Tips for loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Configuring trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Loading Tray 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

To set media size and type in the LCD control panel. . . . . 6-10

Using the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Changing printer settings in Windows . . . . . . . . . . . . . . . . 6-11

Changing printer settings in the Mac OS . . . . . . . . . . . . . . 6-12

Printing using the printer drivers . . . . . . . . . . . . . . . . . . . . 6-13

Printing on special media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

Printing on envelopes and cards . . . . . . . . . . . . . . . . . . . . 6-17

Printing on transparencies . . . . . . . . . . . . . . . . . . . . . . . . . 6-18

Printing on heavy media. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19

Printing on custom size media . . . . . . . . . . . . . . . . . . . . . . 6-20

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Printing on both sides of the page . . . . . . . . . . . . . . . . . . . . . . 6-21

Guidelines for printing on both sides of a page . . . . . . . . . 6-21

Layout options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22

Using remote diagnostics tools

Using the Toolbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Using the embedded Web server. . . . . . . . . . . . . . . . . . . . . . . . 7-3

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Gaining access to the embedded Web server. . . . . . . . . . . 7-4

Embedded Web server pages . . . . . . . . . . . . . . . . . . . . . . . 7-4

hp instant support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Using hp instant support . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11

Security and privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11

HP Web Jetadmin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Troubleshooting and maintaining the printer

General troubleshooting tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Quick checkup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Printing a Configuration page. . . . . . . . . . . . . . . . . . . . . . . . 8-4

Printing a Supplies Status page. . . . . . . . . . . . . . . . . . . . . . 8-5

Solving advanced printer problems . . . . . . . . . . . . . . . . . . . . . . 8-6

Problems with the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6

Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11

Color problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17

Media-handling problems. . . . . . . . . . . . . . . . . . . . . . . . . . 8-20

Solving media feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23

Incorrect media type or size. . . . . . . . . . . . . . . . . . . . . . . . 8-23

Incorrect resolution (dpi) and media type combinations. . . 8-24

Media jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-25

Maintaining the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-31

Cleaning the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-31

Cleaning the printhead contacts. . . . . . . . . . . . . . . . . . . . . 8-32

Aligning the printheads. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-34

Replacing ink cartridges and printheads . . . . . . . . . . . . . . . . . 8-34

Replacing ink cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . 8-34

Replacing printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-35

Calibrating color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-36

Calibrating linefeed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-37

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Ordering supplies and accessories

Available accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Paper handling accessories. . . . . . . . . . . . . . . . . . . . . . . . . 9-1

DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Interface cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Networking accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Everyday paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Business communication paper . . . . . . . . . . . . . . . . . . . . . . 9-5

Presentation paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6

Photo paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7

Customer support and printer specifications

Contacting customer support . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

HP help on the Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

hp instant support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2

Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3

Hewlett-Packard Limited Warranty Statement . . . . . . . . . . . . 10-11

Safety and regulatory statements. . . . . . . . . . . . . . . . . . . . . . 10-13

Power Cord statement . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13

LEDs classification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13

Energy consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13

FCC statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13

Declaration of Conformity statement/

Normes de sécurité (Canada) . . . . . . . . . . . . . . . . . . . . . 10-15

EMI statement (Europe). . . . . . . . . . . . . . . . . . . . . . . . . . 10-15

EMI statement (Korea). . . . . . . . . . . . . . . . . . . . . . . . . . . 10-15

Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . 10-16

Printing using PostScript emulation

Installation notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Upgrading from an older version of Windows . . . . . . . . . . . A-1

Identifying different printer drivers in Windows NT 4.0. . . . . A-2

Installing the printer driver only. . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Current HP Business Inkjet users . . . . . . . . . . . . . . . . . . . . A-3

Specific printer features/issues. . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Paper Type (Windows 98) or Media Type

(Windows NT 4.0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Print Color as Gray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Pages per Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Watermark Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Job Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

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LCD control panel messages

LCD control panel message types . . . . . . . . . . . . . . . . . . . . . . . B-1

Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Critical error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

LCD control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Index

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vi ENWW

Getting started

Thank you for purchasing this printer. This guide provides information about the following topics:

z Setting up the printer z Installing and using printer software z Installing optional accessories z Setting printer options z Connecting and using the printer on a network z Printing on different media types z Using remote diagnostic tools z Maintaining the printer z Solving problems with the printer z Printer supplies, support, and specifications z Emulated PostScript printing z LCD control panel messages

Additional resources

The following resources provide additional information abou t the printer:

z Setup poster

The setup poster provides illustrated setup information. A printed

version of this document is provided with the printer. Also, an

electronic version is available as an Adobe

Document Format (PDF) file on the Starter CD.

z Getting started guide

The getting started guide provides instructions for setting up the

printer, as well as warranty and regulatory information. This guide is

provided with the printer in a printed format.

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Acrobat® Portable

Toolbox (Windows only)

The Toolbox provides status and maintenance information about

the printer, as well as step-by-step guidance for printing tasks.

(Printer status information is only available if the printer is

connected to a network.) For more information, see “Using the

Toolbox.”

z Printer driver online help (Windows only)

The online help provides information about using the printer driver.

z HP Jetdirect Print Server Administrator’s Guide

This guide provides information for config uring an d troub leshooti ng

the HP Jetdirect print server used with this printer. It is available as

a PDF file on the Starter CD.

z Embedded Web server

The embedded Web server provides configuration, status, and

diagnostic information about the printer. It also includes links to

hp instant support and myPr intMileage, which are Web-based t ools

that help you diagnose and solve printer problems, and manage

your printing activities and printer supplies more effectively. The

embedded Web server can be used from a standard Web browser

or from the Toolbox (Windows only).

For more information, see “Using the embedded Web server.”

z hp instant support

hp instant support is a Web-based tool that provides you with

product-specific services, troubleshooting tips, and information

about your printer's ink and media usage. With th is information, you

can diagnose and solve printer problems, and manage your printing

activities and printer supplies more effectively. For more

information, see “Using hp instant support.”

z World Wide Web

The following HP websites have the latest printer software, product

information, and support information available for the printer.

• http://www.hp.com/support/businessinkjet3000

• http://www.hp.com

1-2 ENWW

Printer configurations

This printer is available in the configurations described in this section.

HP Business Inkjet 3000

The HP Business Inkjet 3000 printer is a four-color Inkjet printer that prints up to 21 pages per minute (ppm) in monochrome (black and white) and 17 ppm in color in Fast mode. The laser-equivelant speed is 10 ppm for monochrome and 8 ppm for color. (Laser-equivalent speed is the print speed that can be expected in relation to the pages-perminute speed of laser printers.) This configuration of the printer can produce 2400 by 1200 dots per inch (dpi) in Photo mode (using the PCL 6 printer driver for Windows).

z Trays. The printer comes with a tray that holds up to 300 sheets of

print media, and up to 50 transparencies (Tray 2). It supports letter,

legal, executive, JIS executive, A4, JIS B5, and ISO B5 size media.

The printer also comes with Tray 1, which provides a straight-

through paper path and feeds a single sheet of media at a time.

z Connectivity. The printer provides a parallel port and a universal

serial bus (USB) port for connectivity. The printer also conta ins two

enhanced input/output (EIO) slots and a standard bidirectional

parallel cable interface (IEEE-1284 compliant).

z Memory. The printer contains 64 megabytes (MB) of synchronous

dynamic random access memory (SDRAM) on the formatter and

24 MB SDRAM on the printer base. To allow for memory

expansion, the printer has three DIMM slots that accept 64 or

128 MB RAM each or 4 MB flash DIMMs. This printer can support

up to 344 MB of memory (including the 24 MB on the printer base).

HP Business Inkjet 3000n

The HP Business Inkjet 3000n printer includes the features of the HP Business Inkjet 3000, plus an HP Jetdirect print server. An HP Jetdirect print server allows the printer to be shared in a network environment by connecting the printer directly to the network.

HP Business Inkjet 3000dtn

The HP Business Inkjet 3000dtn printer includes the features of the HP Business Inkjet 3000n printer, plus a 700- sheet tray (Tray 3) and an auto-duplex unit for automatic 2-sided printing.

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Setting up

Understanding printer parts

1 LCD control panel 2 Top cover 3 Printhead cover 4 Ink cartridge cover

5 Simplex unit or optional auto-duplex unit 6 Output bin 7 Tray 2 8 Media level indicators 9 Tray 3 (optional) 10 Tray 3 base (holds Tray 3 and supports the printer)

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1 Ink cartridge cover 2 Printhead cover 3 Hook (connects to the catch and must be engaged for the printer

to operate)

4 Printhead latch (provides access for installing or removing

printheads from their color-coded sockets)

Note To open the printhead latch, you must turn on the printer.

5 Printheads 6 Catch (metal bar that secures the hook and engages the

printhead latch) 7 Ink cartridges

2-2 ENWW

1 Tray 1

Note The printer comes with a single sheet manual feed unit in the Tray 1

location. You can purchase a multipurpose tray as an optional accessory, which is installed in place of the single sheet manual feed unit in the Tray 1 location. For more information, see “Multipurpose tray (100-sheet tray).”

2 EIO slots (allow EIO accessories to be installed; The HP Business

Inkjet 3000n and 3000dtn configurations come with an HP Jetdirect

print server in one of these slots)

3 DIMM cover 4 USB port 5 Parallel port 6 Power input

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Setting up the printer

To set up the printer, complete the following steps. For illustrated setup information, see the setup poster.

Step 1: Set up the printer

1 Select a location for the printer that is level, sturdy, and can support

all corners of the printer, such as a low table. The locat i on should

be about 25 cm (10 inches) away from a wall to provide easy

access to the rear of the printer for using Tray 1. 2 If your printer was shipped with Tray 3 or you purchased Tray 3 as

an optional accessory, unpack Tray 3. Otherwise, go on to step 3.

a Position Tray 3 in the location where you want to place

the printer.

b Remove the tape and packing materials from Tray 3, including

the foam block located inside the tray.

3 Two people should lift the printer. Each person should grasp the

printer in the front just under the lip below the LCD control panel,

and in the rear by the indentation on either side of Tray 1.

Alternately, each person can hold on to the bottom of the printer

during lifting.

WARNING! It is strongly recommended that tw o people lift or move the p rinter.

The printer is top-heavy and can tip if lifted by only one person. The side of the printer that holds the i nk cartridges and p rintheads is considerably heavier than the other side.

WARNING! Do not attempt to move the printer by holding on to Tray 2 in the

front or Tray 1 in the back. This can damage the printer and might cause you to lose your grip on the printer.

4 Move the printer to the prepared location. Be sure that the foam

packing cushions are removed from the bottom of the printer.

Gently place the printer on the prepared location.

-Or-

If installing Tray 3, align the front edge of the printer with the

front edge of the Tray 3 base. Gently lower the printer onto the

Tray 3 base.

2-4 ENWW

WARNING! Be careful to keep your fingers and hands clear of the bottom of

the printer.

5 Remove the tape and packing materials from the printer.

Step 2: Connect the power cord and turn on the printer

1 Connect the power cord to the printer and an alternating current

(AC) power receptacle. 2 Press (power button) on the LCD control panel to turn on

the printer.

For a description of LCD control panel button s, see “Understanding

the LCD control panel.”

WARNING! To prevent electric shock, connect the power cord to a grounded

power receptacle only. Use only the power cord included with the printer.

Step 3: Set up the LCD control panel for your language (optional)

When the printer is turned on for the first time, you have the option to set the language for the LCD control panel messages.

To select the LCD control panel language

1 Press (select button) on the LCD control panel. 2 Press (down arrow button) to highlight

then press (select button) 3 Press (down arrow button) to highlight SYSTEM SETUP, and then

press (select button). 4 Press (down arrow button) to highlight

press (select button). 5 Press (down arrow button) or (up arrow button) to scroll

through the language list and highlight the language of your choice.

6 Press (select button) to confirm the language selection. 7 Press (pause/resume button) to return the prin te r to th e

READY state.

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CONFIGURE DEVICE, and

LANGUAGE, and then

Step 4: Install the ink cartridges

1 Make sure the pr int er is turn ed on. 2 Lift the ink cartridge cover. 3 Remove each ink cartridge from its package. 4 Align the colored arrows, and then insert each ink cartridge into its

color-coded slot. 5 To ensure proper contact, press firmly on the cartridges until they

snap into place.

Note When replacing ink cartridges, install the new ink cartridges right

away. Ink cartridges should not be removed from the printer for long periods of time.

Step 5: Install the printheads

CAUTION Before you lift the printhead cover, make sure that the printer

is plugged in and turned on. Otherwise, you cannot install the printheads.

1 Lift the printhead cover. 2 To open the latch, lift it from the rear (item 1 in the graphic) and

then pull it forward and down to release the hook from the metal

catch (item 2 in the graphic).

CAUTION Do not attempt to force open the printhead latch. The printhead

carriage will move to the left when the printer is turned on, enabling you to open the latch.

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3 Lift and push the latch toward the back of the printer (item 3 in

the graphic).

4 Remove each printhead from its package. 5 Remove the protective tape from each printhead. 6 Remove the plastic cap from each printhead by pulling down as

indicated by the arrow on the cap.

7 Insert each printhead into its color-coded slot.

Note The color order of the printheads does not corresp ond with the color

order of the ink cartridges.

8 Press firmly on each printhead to ensure proper contact

after installation. 9 Pull the latch all the way forward and down, and engage the catch

with the hook (item 2 in the graphic). Push the latch towards the

back of the printer. You might have to apply some pressure to close

the latch.

10 Close the printhead cover and the ink cartridge cover. 11 Wait while the printer aligns the printheads. This can take abo ut 20

minutes. When the process is complete, an alignment page prints.

If no alignment page prints, check to make sure there is media in

the trays.

Step 6: Install the printer software and connect the interface cable

You can install the printer software for local printing or network printing. For local printing, you can connect the printer using a USB cable or a parallel cable.

For more information about using USB or parallel interface connections with your computer, see the documentation that came with your computer.

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Windows printer software components

The printer software for Windows includes the following components:

z Printer drivers

Printer drivers access the printer features and allow the computer

to communicate with the printer. The following printer drivers can

be used with the printer:

• PCL 5c

• PCL 6

• PostScript (PS) level 3 emulation

The following printer drivers are included with the printer.

Operating system

Windows 98, Millennium Windows NT 4.0 Windows 2000 Windows XP 32-bit Windows XP 64-bit**

PCL 5c PCL 6 PS

*Printer features vary among printer drivers and operating systems. **Windows XP 64-bit printer drivers are available only at

http://www.hp.com.

See the online Help in your printer driver for availability of features. For more information about printing using the emulated PostScript

printer driver, see “Printing using PostScript emulation.”

z Toolbox

The Toolbox provides printer status and maintenance information

about the printer. For more information, see “Using the Toolbox.”

z Screen fonts

Screen fonts (also called “printer matching font s”) are fonts used by

the computer that correspond to the fonts in the printer.

Adobe PostScript

3™ screen fonts are also included.

z Customization Utility

This utility lets you copy the selected installation options in the

printer software onto floppy disks, to a hard drive, or to a

network drive.

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Note Printer installation software for UNIX® (HP-UX, Sun Solaris)

networks is available for download at

http://www.hp.com/support/net_printing.

For more information about using Linux with HP printer s, see http://hp.sourceforge.net.

For information about using the IBM PostScript 3 emulation prin ter driver for IBM OS/2, see

http://www.hp.com/support/businessinkjet3000.

If you are using Windows NT 4.0, Windows 2000, or Windows XP, you must have administrator privileges to install a printer driver.

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Macintosh printer software components

The printer software for Macintosh includes the following components:

z PostScript Printer Description files (PPDs) (Mac OS 8.6 to

Mac OS 9.2.2)

PPDs, in combination with the Apple LaserWriter 8 printer driver,

access the printer features and allow the computer to communicate

with the printer. An installation program for the PPDs and other

software is provided on the Starter CD. Use the Apple

LaserWriter 8 printer driver that comes with the computer.

z Printing Dialog Extensions (PDEs) (Mac OS X)

PDEs are code plug-ins that provide access to printer features,

such as number of copies, print on both sides, and quality settings .

An installation program for the PDEs and other softwa re is provided

on the Starter CD.

z HP LaserJet Utility

The HP LaserJet Utility allows control of features that are not

available in the printer driver. Use the illustrated screens to select

printer features and complete tasks with the printer, such as the

following:

• download files, view fonts, and change many of the printer settings

• check the ink cartridge levels

• configure and set the printer for Internet Protocol (IP) or

AppleTalk printing

Note The HP LaserJet Utility is not supported for the Korean, Japanese,

Simplified Chinese, and Traditional Chinese languages.

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Connecting the printer using a USB cable in Windows

Use a USB cable to connect the printer to the computer if the computer has a USB port and is running Windows 98, Windows Millennium Edition (Me), Windows 2000, or Windows XP.

If your computer does not meet these specifications, connect the printer to your computer using a parallel cable.

In most cases, after you install the printer softwar e an d conn e ct a printer to the computer, you can install additional printers with USB cables without reinstalling the printing software.

Note It is recommended that you install the software before you connect

the printer to the computer. Do not connect the USB cable until yo u are prompted by the printer

installation software.

Software-first installation

1 Start Windows and make sure no other Windows applications

are running.

2 Insert the Starter CD into the CD-ROM drive. The CD menu runs

automatically. If the CD menu does not run automatically, click Start, and then

click Run. At the command line box, type the letter of your computer's CD-ROM drive followed by :\SETUP (for example, type D:\SETUP).

3 On the CD menu, click Install Printer Driver. 4 Choose your language, and then click OK. 5 Follow the instructions on the screen. 6 Click Connected to this computer, and then click Next. 7 In the Select Port screen, click USB, and then click Next.

Note When connecting the printer using a USB cable, you can inst all only

one of the printer drivers (PCL 5c, PCL 6, or PS) at a time.

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8 Follow the instructions on the screen to complete the installation. 9 Connect the USB cable to the computer and the printer. The Found

New Hardware wizard appears on the computer screen, and the printer icon is created in the Printers folder.

Note If your computer is running Windows 98 or Windows Millennium

Edition, the installation program prompts you to restart the computer. Plug in the USB cable only after Windo ws has restarted. You can also choose to restart the computer at a later time.

Hardware-first installation

Note Before you can install the printer software on a comp ute r run nin g

Windows XP 64-bit, you must download the printer software from

http://www.hp.com.

If you have connected the USB cable to the ports on the computer and the printer before installing the printer software, the Found New Hardware wizard appears on the computer screen.

1 In the Found New Hardware wizard, click Next. 2 Click Search for the best driver for your device

(Recommended), and then click Next.

3 Insert the Starter CD into the CD-ROM drive.

If the CD menu appears, click Exit twice to close the CD menu.

4 Select Specify a location, click Browse to locate the installation

files for the operating system the computer is using, and then click OK.

• For Windows 98 and Windows Millennium Edition, use DRIVERS\<PRINTER DRIVER>\WIN9X_ME\<LANGUAGE>. For example, DRIVERS\PCL6\WIN9X_ME\ENGLISH contains the installation files for the English version of the PCL 6 printer driver.

• For Windows 2000 and Windows XP, use DRIVERS\<PRINTER DRIVER>\WIN2K_XP\<LANGUAGE>. For example, DRIVERS\PS\WIN2K_XP\ENGLISH contains the installation files for the English version of the PS 3 printer driver.

5 Click Next, and then follow the instructions on the screen. 6 Click Next, and then c lick Finish. 7 If you are using Windows 98 or Windows Millennium Edition,

complete steps 3 through 6 again to finish the installation.

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Connecting the printer with a USB cable in the Mac OS

Note When setting up the printer using a USB cable, install the softwar e

first, and then connect the printer to the computer.

1 Insert the Starter CD into the CD-ROM drive. The CD menu runs

automatically. If the CD menu does not run automatically, double-click the CD icon

on the desktop, and then double-click the ClassicInstaller icon (if you are using Mac OS 8.6 to Mac OS 9.2.2) or the CarbonInstaller icon (if you are using Mac OS X). This icon is located in the Installer:<language> folder of the Starter CD (where <lang uage> is your language preference).

2 Follow the instructions on the screen. 3 Connect the cable between the ports on the computer and

the printer.

4 If you are using Mac OS 8.6 to Mac OS 9.2.2, complete steps 5

through 9.

-Or-

If you are using Mac OS X or later, complete steps 10 through 13.

Mac OS 8.6 to Mac OS 9.2.2

5 Open the Desktop Printer Utility:

• Mac OS 8.6 to Mac OS 9.0.x: On the hard drive, double-click the Desktop Printer Utility icon in the Apple Extras: Apple LaserWriter Software folder.

• Mac OS 9.1.x to Mac OS 9.2.2: On the hard drive, double-click the Desktop Printer Utility icon in the Applications (Mac OS 9): Utilities folder.

6 On the pop-up menu, select LaserWriter8, select Printer (USB)

from the list, and then click OK.

7 In the PostScript Printer Description (PPD) File section of the

window that appears, click Auto Setup.

8 Make sure HP Business Inkjet 3000 is selected and click Select. 9 Click Create. The printer icon appears on the desktop.

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Mac OS X

10 Open the Print Center (located in the Applications\Utilities folder),

and then click Add Printer.

11 On the pop-up menu, select USB. 12 If necessary, select the Zone. 13 Select HP Business Inkjet 3000 from the list, and then click Add.

A dot appears beside the printer name, indi cating that t his printer is now the default printer.

Connecting the printer using a parallel cable in Windows

Use a parallel cable to connect the printer to the computer if the computer has a parallel port and is running Windows 98, Windows Millennium Edition, Windows NT 4.0, Win dows 2000, or Windows XP.

1 Start Windows and make sure no other Windows applications

are running.

2 Insert the Starter CD into your CD-ROM drive. The CD menu runs

automatically. If the CD menu does not run automatically, click Start, click Run,

and at the command line box, type the letter of your computer's CD-ROM drive followed by :\SETUP (for example, type D:\SETUP).

3 On the CD menu, click Install Printer Driver. 4 Choose your language, and then click OK. 5 Follow the instructions on the screen. 6 Click Connected to this computer, and then click Next. 7 Be sure the Parallel check box is selected. Use the drop-down

menu to select the parallel port to which the printer is connected.

Note If the Express Install using HP recommended defaults check

box is selected, the installation program u ses default options. If you want to specify the installation options, clear this check box.

8 Follow the instructions on the screen to complete the installation. 9 Connect the parallel cable to the computer and the printer.

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Connecting the printer using a network connection in Windows

Note When setting up the printer using a network connection, connect

the printer to the network first, and then install the software.

1 If an HP Jetdirect print server was purchased separately, install it in

the printer. The print server must be installed before you install the printer software. For information about installing the HP Jetdirect print server, see “Installing optional accessories.”

Note The HP Jetdirect print server is pre-installed in the HP Business

Inkjet 3000n and 3000dtn printer configuration s.

2 Connect the network cable between the HP Jetdirect print server

and a network port.

3 Start Windows and make sure no other Windows applications

are running.

4 Insert the Starter CD into the CD-ROM drive. The CD menu runs

automatically. If the CD menu does not run automatically, click Start, and then

click Run. At the command line box, type the letter of your computer's CD-ROM drive followed by :\SETUP (for example, type D:\SETUP).

5 On the CD menu, click Install Printer Driver. 6 Choose your language, and then click OK. 7 Follow the instructions on the screen. 8 Click Connected to the network, and then click Next. 9 Click Basic Server or Peer -t o-Pe er N etwo rk Set u p , and then

click Next.

10 Follow the instructions on the screen to complete the installation.

For more information about network configuration, see “Configuring

network connectivity.”

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Connecting the printer with a network (Ethernet) cable in the Mac OS

When connecting the printer to a network in the Mac OS, make sure the HP Jetdirect print server is installed in the printer before you install the printer software. For more information about installing the HP Jetdirect print server, see “Installing optional accessories.”

1 Insert the Starter CD into the CD-ROM drive. The CD menu

runs automatically. If the CD menu does not run automatically, double-click the CD icon

2 Follow the instructions on the screen. 3 Connect the cable between the ports on the computer and

the printer.

4 If you are using Mac OS 8.6 to Mac OS 9.2.2, complete steps 5

through 9.

-Or-

If you are using Mac OS X, complete steps 10 through 13.

Mac OS 8.6 to Mac OS 9.2.2

5 Open the Desktop Printer Utility:

• Mac OS 8.6 to Mac OS 9.0.x: On the hard drive, double-click the Desktop Printer Utility icon in the Apple Extras: Apple LaserWriter Software folder.

• Mac OS 9.1.x to Mac OS 9.2.2: On the hard drive, double-click the Desktop Printer Utility icon in the Applications (Mac OS 9): Utilities folder.

6 On the pop-up menu, select LaserWriter8, select Printer

(AppleTalk) from the list, and then click OK.

7 In the PostScript Printer Description (PPD) File section of the

window that appears, click Auto Setup. 8 Make sure HP Business Inkjet 3000 is selected, and click Select. 9 Click Create. The printer icon appears on the desktop.

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