HP Business InkJet 2300, Business InkJet 2300dtn, Business InkJet 2300n User Guide

hp business inkjet 2300 hp business inkjet 2300n hp business inkjet 2300dtn

user’s guide

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 11/2003

Trademark Credits

Adobe

, Adobe® PostScript®3™,

Acrobat

, and PostScript® are trademarks

of Adobe Systems Incorporated. AutoCAD™ is a U.S. trademark of

Autodesk, Inc. HP-UX Release 10.20 and later and

HP-UX Release 11.00 and later (in both 32 and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products.

Microsoft Windows

, MS-DOS®, MS Windows®,

, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

Netscape and Netscape Navigator are U.S. trademarks of the Netscape Communications Corporation.

*PANTONE

is Pantone, Inc.'s

check-standard trademark for color.

Itanium

and Pentium® are U.S. registered

trademarks of Intel Corporation. TrueType™ is a U.S. trademark of Apple

Computer, Inc.

UNIX

is a registered trademark of the

Open Group.

Safety Information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1 Read and understand all instructions

in the documentation that comes with the printer.

2 Use only a grounded electrical outlet

when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

3 Observe all warnings and instructions

marked on the product.

4 Unplug this product from wall outlets

before cleaning.

5 Do not install or use this product near

water, or when you are wet.

6 Install the product securely on a

stable surface.

7 Install the product in a protected

location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

8 If the product does not operate

normally, see “Maintaining and

troubleshooting.”

9 There are no user-serviceable parts

inside. Refer servicing to qualified service personnel.

Contents

Getting started

Additional resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Understanding printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Printing supplies area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Connecting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Printer software components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Connecting directly using a USB or parallel cable (Windows). . . . . . . . . . . . . . . . 1-8

Sharing the printer on a locally shared network (Windows). . . . . . . . . . . . . . . . . . 1-9

Connecting directly using a USB cable (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . 1-11

Connecting to a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Uninstalling the printer software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Uninstalling software for Windows (all versions) . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Installing optional accessories

Auto-duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

HP Jetdirect print server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Printer memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

500-sheet Tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Enabling optional accessories in the printer driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Using the printer

Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Supported media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Supported media types and weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Minimum margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Loading print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Tips for loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Loading Tray 1 or Tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Selecting trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Printing using the printer drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Changing printer settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Changing settings in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Changing settings in Mac OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Printing on special media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Printing on cards and envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Printing on transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Printing on custom-size media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Printing photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Printing on both sides of the page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Guidelines for duplexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Performing automatic duplexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

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Using diagnostics tools

Using the Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Printer Status tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Information tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Using the embedded Web server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Embedded Web server pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Information tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Networking tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Other Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Using HP Instant Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Using myPrintMileage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Using HP Web Jetadmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Maintaining and troubleshooting

Maintaining the printheads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Cleaning the printheads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Cleaning the printhead contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Aligning the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Replacing ink cartridges and printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Replacing ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Replacing printheads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Calibrating color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Calibrating linefeed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

General troubleshooting tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Quick checkup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Printing a Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Solving printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Solving printing problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Solving color problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

Solving media-handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Clearing media jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Tips for avoiding jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

Troubleshooting installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Ordering HP supplies and accessories

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Media handling accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Interface cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Networking accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

HP media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Support and warranty

Contacting customer support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Hewlett-Packard Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Printer specifications and regulatory information

Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Regulatory information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8

ii ENWW

Control panel menus

Printing a control panel menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Changing printer settings from the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

To access the menus and settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Paper Handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Configure Device menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Printing menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Maintenance menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Changing networking parameters from the control panel . . . . . . . . . . . . . . . . . . . . . . A-9

EIO menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9

Disabling network protocols (optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

Resetting the HP Jetdirect print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

Control panel messages

Control panel message types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Printing using PostScript emulation

Installation notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1

Specific printer features and issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-2

Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-3

Index

ENWW iii

iv ENWW

Getting started

Thank you for purchasing this printer. This guide provides information about how to set up your printer, use the printer features, and resolve printer problems.

Additional resources

The following resources provide additional information about the printer:

z Setup poster

The setup poster provides illustrated setup information. A printed version of this document is provided with the printer. Also, an electronic version is available as an Adobe Portable Document Format (PDF) file on the Starter CD.

z Getting started guide

The getting started guide provides instructions for setting up the printer, as well as warranty and safety information. This guide is provided with the printer in a printed format.

z Toolbox (Windows only)

The Toolbox provides status and maintenance information about the printer, as well as step-by-step guidance for printing tasks. For more information, see “Using the Toolbox.”

z Printer driver online help (Windows only)

The online help provides information about using the printer driver.

z HP Jetdirect Administrator’s Guide

This guide provides information for configuring and troubleshooting the HP Jetdirect print server(s) used with this printer. It is available as a PDF file (all languages) and CHM file (English only) on the Starter CD.

z Embedded Web server

The embedded Web server provides configuration, status, and diagnostic information about the printer. It also includes links to HP Instant Support and myPrintMileage, which are Web-based tools that help you diagnose and solve printer problems, and manage your printing activities and printer supplies more effectively. The embedded Web server can be used from a standard Web browser or from the Toolbox (Windows only).

Acrobat®

For more information, see “Using the embedded Web server.”

z HP Instant Support

HP Instant Support is a Web-based to ol that provides you with product-specific services, troubleshooting tips, and information about your printer's ink and media usage. With this information, you can diagnose and solve printer problems, and manage your printing activities and printer supplies more effectively. For more information, see “Using HP Instant Support.”

z W orld Wide Web

The following HP websites have the latest printer software, product information, and support information available for the printer.

• http://www.hp.com/support/businessinkjet2300

• http://www.hp.com

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Printer configurations

This printer is available in the configurations described in this section.

HP Business Inkjet 2300

The HP Business Inkjet 2300 printer is a four-color Inkjet printer that prints up to 26 pages per minute (ppm) in monochrome (black and white) and 20 ppm in color in Fast mode. The laser-quality speed is 9 ppm for monochrome and 5 ppm for color. (The “laser-quality speed” comparison has the page-per-minute speeds of the HP Business Inkjet 2300 series printers against the benchmark of the HP Color LaserJet 4600 at comparable print quality. This comparison is based solely on HP’s internal testing.) This printer can produce 4800 by 1200 optimized dpi (up to 4800 x 1200-optimized dpi color printing on premium photo papers, 1200 x 1200-input dpi).

z Trays. The printer comes with a tray that holds up to 150 sheets of paper, or up to 30

transparencies (Tray 1). The printer also comes with Tray 2, which holds up to 250 sheets

of plain paper. For more information, see “Supported media sizes” and “Supported media

types and weights”.

z Connectivity. The printer provides a standard bidirectional parallel port (IEEE-1284

compliant) and a universal serial bus (USB) port. The printer also contains an enhanced

input/output (EIO) slot.

z Memory. The printer contains 64 MB of memory. To allow for memory expansion, the

printer has two dual inline memory module (DIMM) slots that accept 64 or 128 MB RAM.

This printer can support up to 320 MB of memory (including the 64 MB in the printer).

HP Business Inkjet 2300n

The HP Business Inkjet 2300n printer includes the features of the HP Business Inkjet 2300 printer, plus an HP Jetdirect print server. An HP Jetdirect print server allows the printer to be shared in a network environment by connecting the printer directly to the network.

HP Business Inkjet 2300dtn

The HP Business Inkjet 2300dtn printer includes the features of the HP Business Inkjet 2300n printer, plus an auto-duplex unit for automatic 2-sided printing. Also, it has a larger Tray 2, which holds up to 500 sheets of plain paper.

1-2 ENWW

Understanding printer parts

Front view

1 Control panel 2 Top cover 3 Ink cartridge cover 4 Output tray 5 Media level indicators 6 Tray extens io n 7 Tray 1 8 Tray 2 9 Side cover (provides access to memory modules)

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Printing supplies area

1 Printhead latch (provides access for installing or removing printheads from their

color-coded sockets)

2 Metal catch bar (catches on the hooks of the printhead latch and engages the latch) 3 Printheads 4 Ink cartridges

Back view

1 Parall el por t

2 EIO slot (allows an HP Jetdirect print server to be installed. The HP Business Inkjet 2300n

and 2300dtn configurations come with the print server installed.)

3 USB port 4 Power input 5 Rear access panel (to be removed when installing the optional auto-duplex unit. The

auto-duplex unit is included with the HP Business Inkjet 2300dtn.)

1-4 ENWW

Control panel

2 3 4 5 6 7 8

1 Power button ( ): Turns the printer off and on. 2 Help button ( ): Provides additional information about printer messages or menus.

3 LCD display: Shows status and error messages, as well as ink cartridge levels. 4 Back button ( ): Navigates backward one level in the menus. 5 Up ( ) and Down ( ) arrow button: Navigates through menu items and increases or

decreases numerical values.

6 Select button ( ): Enters the menus and selects highlighted menu items. 7 Cancel Job button ( ): Cancels the current print job. Press this button only once to cancel

the print job. The time it takes to cancel depends on the size of the print job. This button

also exits all menus.

8 Resume button ( ): Restarts printing after continuable errors. This button also exits all

menus.

9 Ready light: Indicates one of three possible states:

On — The printer is online and ready to accept print jobs.

Off — The printer is turned off.

Flashing — The printer is initializing, canceling a print job, or turning off.

10 Attention light: Indicates one of three possible states:

Off — No conditions exist that require attention. A printer-status message usually

accompanies this indicator.

Flashing — The printer has encountered an error that requires user attention (such as an

open door or a paper jam). An error message usually accompanies this indicator.

Flashing alternately with Ready light — A critical error has occurred, and the printer

requires attention. A critical-error message usually accompanies this indicator. For a list of messages that can appear in the control panel display, see “Control panel

messages.” For a menu map of the settings that can be accessed through the control panel,

see “Printing a control panel menu map.”

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Connecting the printer

Your printer supports local printing or network printing.

Local printing

For local printing, you can connect the printer using a USB cable or a parallel cable. Follow these procedures to connect the printer and install the printer software:

z Connecti ng directly using a USB or parallel cable (Windows) z Connecting directly using a USB cable (Mac OS)

For more information about the printer software provided with the printer, see “Printer

software components.”

You can share the printer in these ways:

z You can use a simple form of networking, known as locally shared networking, if you used

a parallel cable or USB cable to connect the printer to a computer running Windows. Using

this method, you can share the printer with other Windows users. See “Sharing the printer

on a locally shared networ k (W in dows).”

z You can also use locally shared networking if you used a USB cable to connect the printer

to a computer running a Mac OS. Using this method, you can share the printer with other

Mac OS users. See “Sharing a printer on a peer-to-peer network (Mac OS).”

Network printing

If the printer has an HP Jetdirect print server installed, the printer can be shared in a network environment by connecting it directly to the network. This allows both users of Windows and Mac OS to print. See “Connecting to a network.”

Printer software components

Printer software for Windows and Mac OS is provided on the Starter CD that comes with your printer.

Windows printer software components

The printer software for Windows includes the following components:

z Printer drivers

Printer drivers access the printer features and allow the computer to communicate with the

printer. The following printer drivers are included with the printer:

Operating system

Windows 98, Windows Me

Postscript (PS) level 3 emulation

PCL5c, PCL6, and

Windows NT 4.0 Windows 2000 Windows XP 32-bit Windows XP 64-bit (Available only at http://www.hp.com/support/businessinkjet2300)

*Printer features vary among printer drivers and operating systems. See the online help in

your printer driver for details. If you are using the emulated PostScript printer driver on

Windows 98, Windows Me, or Windows NT 4.0, see “Printing using PostScript emulation.”

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z Toolbox

The Toolbox provides printer status and maintenance information about the printer. For

more information, see “Using the Toolbox.”

z Screen fonts

Screen fonts (also called “printer matching fonts”) are fonts used by the computer that

correspond to the fonts in the printer. Adobe PostScript

3™ screen fonts are also

included.

z Customization Utility

This utility lets you select installation options and create a custom installer that can be

launched silently from a batch file. It can be found on the Starter CD menu.

Mac OS printer software components

The printer software for Mac OS includes the following components:

Operating system PPDs PDEs HP LaserJet Utility

Mac OS 9 (9.1 and later), Mac OS X Classic (10.1 and later)

Mac OS X (10.1 and later)

z PostScript Printer Description files (PPDs)

PPDs, in combination with the Apple LaserWriter 8 printer driver, access the printer

features and allow the computer to communicate with the printer. An installation program

for the PPDs and other software is provided on the Starter CD. Use the Apple

LaserWriter 8 printer driver that comes with the computer.

z Printing Dialog Extensions (PDEs)

PDEs are code plug-ins that provide access to printer features, such as number of copies,

print on both sides, and quality settings. An installation program for the PDEs and other

software is provided on the Starter CD.

z HP LaserJet Utility

The HP LaserJet Utility allows control of features that are not available in the printer driver.

Use the illustrated screens to select printer features and complete tasks with the printer,

such as the following:

• download files, view fonts, and change many of the printer settings

• check the ink cartridge levels

• configure and set the printer for Internet Protocol (IP) or AppleTalk printing

Note The HP LaserJet Utility is not supported for the Korean, Japanese, Simplified Chinese, and

Traditional Chinese languages.

Other resources

z Printer installation software for UNIX

download at http://www.hp.com.

z For information about using Linux with HP printers, see http://www.linuxprinting.org. z For information about using the IBM PostScript 3 emulation printer driver for IBM OS/2,

see http://www7.software.ibm.com/2bcprod.nsf.

(HP-UX, Sun Solaris) networks is available for

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Connecting directly using a USB or parallel cable (Windows)

You can use a USB cable to connect the printer to the computer if the computer has a USB port and is running Windows 98, Windows Millennium Edition (Me), Windows 2000, or Windows XP.

If your computer does not meet these specifications, connect the printer to your computer using a parallel cable.

Note Do not connect a USB cable and a parallel cable to the printer at the same time during

installation. It is recommended that you install the software before you connect the printer to the computer.

Connect the USB or parallel cable only when you are prompted by the printer software.

If your computer is not running Windows 2000 (Service Pack 3 and above) or Windows XP, you may need to restart your computer to complete the software installation when prompted.

In most cases, after you install the printer software and connect a printer to the computer, you can install additional printers with USB cables without reinstalling the printer software.

If you are connecting the printer to a computer running Windows XP 64-bit, download the printer driver from http://www.hp.com/support/businessinkjet2300 and install it using Add

Printer from the Printers or Printers and Faxes folder.

Software-first installation (recommended)

Follow this setup procedure if you have not yet connected a USB or parallel cable. This is the preferred method.

Note If you are using Windows NT 4.0, Windows 2000, or Windows XP, you must have administrator

privileges to install a printer driver.

1 Close any running applications. 2 Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically.

If the CD menu does not run automatically, click Start, and then click Run. At the

command line box, type the letter of your computer’s CD-ROM drive followed by :\SETUP

(for example, type D:\SETUP).

3 On the CD menu, click Install Printer Driver. 4 Choose the language you want and click OK. 5 Follow the instr uc tio ns on the screen . 6 When prompted for the connection type, click Connected directly to this computer, and

then click Next.

7 Do one of the following:

• For USB connection: Select USB Cable, and then click Next.

• For parallel connection: Select Parallel Cable and select the parallel port to which the printer is connected (usually LPT1). Then click Next.

Note It is recommended that you install the Toolbox, which is installed by selecting Typical

Installation (Recommended). If you select Custom Installation, you can still choose to install

the Toolbox from the list of options to install. The Toolbox provides status and maintenance informati on about your prin ter. It also prov ides acce ss to docu mentati on and onl ine hel p tools for solving printer problems. If you do not install the Toolbox, you will not see printer error messages on your computer screen and will not have access to the myPrintMileage website. See “Using the Toolbox” for more information.

8 Follow the instructions on the screen to continue the installation.

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You can share the printer during installation. To share the printer after it has been installed, see “Sharing a printer connected to your computer.”

9 When prompted, connect the USB cable or parallel cable to the computer and the printer.

The Found New Hardware wizard appears on the screen and the printer icon is created in the Printers folder.

Hardware-first installation

If you connected the USB cable or parallel cable before you started the software, the Found New Hardware wizard appears on the computer screen. Follow these instructions to complete

the installation.

Note Do not turn off the printer or unplug the cable from the printer when the printer setup program

is running. If you do so, the setup program will not finish.

1 On the screen that allows you to select a method to locate the driver, select the advanced

option and click Next.

Note Do not allow the hardware wizard to perform an automatic search for the driver.

2 Select the check box that allows you to specify the driver location, ensure that the other

check boxes are cleared.

3 Insert the Starter CD into the CD-ROM drive.

If the CD menu appears, click Exit twice to close the CD menu.

4 Browse to locate the root directory on the Starter CD (for example, D:), and then click OK. 5 Click Next, and then follow the instructions on the screen.

You can share the printer during installation. To share the printer after it has been

installed, see “Sharing a printer connected to your computer.”

6 Click Finish.

• Upon completion of the installation process, the hardware wizard automatically launches the printer setup program. This may take more than a minute. For Windows 98 and Windows Me, you must complete the setup program at this point if you wish to install a non-English driver.

• The setup program provides options to install non-driver components such as the Toolbox. It is recommended that you install the Toolbox.

Sharing the printer on a locally shared network (Windows)

In a locally shared network, the printer is connected directly to the USB or parallel connector of a selected computer (known as the server) and is shared by other computers (clients). Use this configuration only in small groups or when usage is low. The computer connected to the printer is slowed down when many users print to its shared printer.

You can share the printer on a locally shared network when:

z The computer connected to the printer is running Windows. z The printer will be shared with other Windows users. (You cannot share the printer with

Mac OS users.) To connect the printer to a Macintosh and share it with other Mac OS users, see

“Connecting directly using a USB cable (Mac OS).”

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Sharing a printer connected to your computer

Note When sharing a locally connected printer, use the computer with the newest operating system

as the server. It is recommended that you use Windows 2000 or Windows XP as the server.

1 From the Windows desktop, do one of the following:

• Windows 98, Windows Me, Windows NT 4.0, and Windows 2000: Click Start, point to Settings, and then click Printers.

• Windows XP: Click Start, and then click Printers and Faxes. Or, click Start, click Control Panel, and then click Printers and Faxes.

2 Right-click the printer and click Properti es, then sele ct the Sharing tab. 3 Select the option to share the printer, and give the printer a share name. 4 If you are sharing the printer with users of other versions of Windows, you can click

Additional Drivers to install their drivers as a convenience to them. This optional step

requires you to have the Starter CD in your CD drive.

If Windows NT 4.0 is the server, administrators need to install the Windows 2000 and Windows XP user mode driver on the server. This is because Windows 2000 and Windows XP cannot print using the Windows NT 4.0 kernel mode driver.

To install the Windows 2000 and Windows XP user mode driver on the Windows NT 4.0 server:

1 In the driver properties dialog box on the server, click the General tab and then click the

New Driver button.

2 When prompted for files, locate the Windows 2000 and Windows XP folder on the Starter

CD and select the user mode driver.

Using a printer connected to another computer

Clients can connect to the printer in three different ways:

z Install the printer software from the Starter CD. When prompted, select Connected via

the network, and then select Client Setup for client-server printing.

z Browse to the printer on the network and drag the printer to your Printers folder. z Add the printer and install the software from the INF file on your network. Ask the network

administrator where the INF file is located.

On the Starter CD, the INF files are stored in folders using the following format: <CD>:\Setup\Drivers\<driver>\<operating system>\<language>.

For example, if your CD drive letter is D, then D:\Setup\Drivers\PCL6\Win2k_XP\English would contain the English PCL6 INF file for Windows 2000 and Windows XP.

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Connecting directly using a USB cable (Mac OS)

Install the software first, and then connect the printer to the computer. On completing the installation, you can share the printer with other Mac OS users if you wish. See “Sharing a

printer on a peer-to-peer network (Mac OS).”

1 Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically.

If the CD menu does not run automatically, double-click the CD icon on the desktop, and then double-click the Installer icon. This icon is located in the Installer:<language> folder of the Starter CD (for example, Installer:English for the English version).

2 Follow the instr uc tio ns on the screen . 3 Connect the cable between the ports on the computer and the printer. 4 Turn the printer on. 5 Complete the installation in one of these ways:

• Mac OS 9 (9.1 and later): Complete steps 6 through 10.

• Mac OS X (10.1 and later): Complete steps 11 through 13.

Mac OS 9 (9.1 and later)

6 On the hard drive, double-click the Desktop Printer Utility icon in the Applications

(Mac OS 9): Utilities folder.

7 On the pop-up menu, select LaserWriter8, select Printer (US B) from the list, and then

click OK.

8 Make sure HP Business Inkjet 2300 is selected and click Select. 9 In the PostScript Printer Description (PPD) File section of the window that appears,

click Auto Setup.

10 Click Create. The printer icon appears on the desktop.

Mac OS X (10.1 and later)

11 Open the Print Center (located in the Applications\Utilities folder), and then click Add

Printer.

12 On the pop-up menu, select USB. 13 Select HP Business Inkjet 2300 from the list, and then click Add. A dot will appear

beside the printer name or the printer name will appear in boldface type, indicating that

this printer is now the default printer.

Sharing a printer on a peer-to-peer network (Mac OS)

1 On the computer that is connected to the printer, open USB Printer Sharing from Control

Panels and share the printer. Then list the printer in a network neighborhood. For more

information, see the Mac Help.

2 For other users who want to print, select the printer in the USB Printer Sharing control

panel. Then choose the neighborhood where the printer is shared and choose the printer.

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Connecting to a network

If the printer has an HP Jetdirect print server installed, it can be shared in a network environment by connecting it directly to the network. This configuration provides better performance than printing through non-network connections, and the ability to share the printer with both Windows and Mac OS users.

The HP Business Inkjet 2300n and 2300dtn come with an HP Jetdirect print server installed. If you purchased an HP Jetdirect print server for the HP Business Inkjet 2300, install it in the printer and connect the printer to the network. See “Installing an HP Jetdirect internal print

server.”

Installing the printer driver on a computer or server (Windows)

You must install the printer driver on the computer that is acting as the server.

1 Close any running applications. 2 Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically.

If the CD menu does not run automatically, click Start, and then click Run. At the

command line box, type the letter of your computer’s CD-ROM drive followed by :\SETUP

(for example, type D:\SETUP).

3 On the CD menu, click Install Printer Driver. 4 Choose your language, and then click OK. 5 Follow the instr uc tio ns on the screen . 6 When prompted for the connection type, select Connected via the network and click

Next. Then, select Basic network setup for a PC or server (recommended) and click

Next.

7 Follow the instructions on the screen to complete the installation. 8 To set up the computer as a server, do the following.

a Select the option to share the printer, and then select to install printer drivers for

Windows clients. The installation program installs the printer driver for the server and copies the client drivers to a location on the server for users (clients).

b Follow the instructions on the screen to complete the installation. To allow Windows users to share this printer, see “Installing the printer driver on a W indows

client.” To allow Mac OS users to share this printer, see “Installing software for a network printer on a Macintosh.”

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Installing the printer driver on a Windows client

Once the printer driver has been installed on the computer acting as the server, the printer can be shared. Individual Windows users who want to use the network printer will have to install the printer software on their computers (clients). A client computer can connect to the printer in the following ways:

z In the Printers folder, double-click the Add Prin te r icon and follow the instructions for a

network printer installation.

z Install the printer software from the Starter CD. When prompted, select Connected via

the network, and then select Client Setup for client-server printing.

z On the network, browse to the printer and drag it to your Printers folder. z Add the printer and install the software from the INF file on your network. Ask the network

administrator where the INF file is located. On the Starter CD, the INF files are stored in folders using the following format:

<CD>:\Setup\Drivers\<driver>\<operating system>\<language>. For example, if your CD drive letter is D, then D:\Setup\Drivers\PCL6\Win2k_XP\English

would contain the English PCL6 INF file for Windows 2000 and Windows XP.

To install the printer driver using Add Printer

1 From the Windows desktop, do one of the following:

• Windows 98, Windows Me, Windows NT 4.0, and Windows 2000: Click Start, point to Settings, and then click Printers.

• Windows XP: Click Start, and then click Printers and Faxes. Or, click Start, click Control Panel, and then click Printers and Faxes.

2 Double-click Add Printer, then click Next. 3 Do one of the following:

• Windows 98, Windows Me, Windows 2000, and Windows XP: Select Network Printer.

• Windows NT 4.0: Select Network Printer Server.

4 Click Next. 5 Do one of the following:

• Type in the network path or queue name of the shared printer and click Next. Click Have Disk when prompted to select the printer model.

•Click Next and locate the printer in the Shared printers list.

6 Click Next and follow the instructions on the screen to complete the installation.

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Adding a network port to the printer

If you have already installed the printer software using the printer setup program, and you want to create a port to connect through the network to the printer via an HP Jetdirect print server, follow these instructions:

1 Right-click the printer in the Printers folder and click Properties. 2 Do one of the following:

• Windows NT, Windows 2000, and Windows XP: Click the Ports tab, and then click Add Port.

• Windows 98 and Windows Me:: Click the Details tab, and then click Add Port.

3 Select a new HP standard port and assign it to the printer. 4 Click OK.

Installing software for a network printer on a Macintosh

Individual Mac OS users who want to use the network printer will have to install the printer software on their computers.

1 Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically.

2 Follow the instr uc tio ns on the screen . 3 Complete the installation in one of these ways:

• Mac OS 9 (9.1 and later): Complete steps 4 through 8.

• Mac OS X (10.1 and later): Complete steps 9 through 11.

Mac OS 9 (9.1 and later)

4 On the hard drive, double-click the Desktop Printer Utility icon in the Applications (Mac

OS 9): Utilities folder.

5 On the pop-up menu, select LaserWriter8, select Printer (Apple Talk) from the list, and

then click OK.

6 Make sure HP Business Inkjet 2300 is selected, and click Select. 7 In the PostScript Printer Description (PPD) File section of the window that appears,

click Auto Setup.

8 Click Create. The printer icon appears on the desktop.

You can also use the Chooser to select and add the printer. Open Chooser, select LaserWriter, select HP Business Inkjet 2300, and then click Setup to select the PPD file.

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Mac OS X (10.1 and later)

9 Open the Print Center (located in the Applications\Utilities folder), and then click Add

Printer.

10 Do one of the following:

• If you are using an AppleTalk network, on the pop-up menu, select AppleTalk.

• If you are using an LPR or TCP/IP network, on the pop-up menu, select LPR Printer using IP, and then type the IP address for the printer. Alternatively, on Mac OS X (10.2.3 and later), select Rendezvous, which allows for automatic discovery and connection of devices over any IP network.

11 Select HP Business Inkjet 2300 from the list, and then click Add. A dot will appear beside

the printer name or the printer name will appear in boldface type, indicating that this printer is now the default printer.

Uninstalling the printer software

Use the following procedures to uninstall the printer software.

Uninstalling software for Windows (all versions)

1 Close any running applications. 2 From the Start menu, open the Control Panel. 3 Double-click Add/Remove Programs. 4 Select the printer software that you wish to remove. 5 Click the button for adding or removing software. 6 To remove the printer software, select Remove All. To remove individual components,

select Modify the existing installation (you will need to have the Starter CD in the CD-ROM drive).

7 Follow the instructions on the screen to complete the removal of the printer software or

components.

Note If you are using Windows NT 4.0, Windows 2000, or Windows XP, you must have administrator

privileges to uninstall the printer software.

You can also run the uninstaller as follows: from the Start menu, point to Programs, point to hp business inkjet 2300 series, and then click Uninstall hp business inkjet 2300 series (the actual steps depend on your operating system). Follow the instructions on the screen to remove the printer software.

Note If the software was not successfully installed, or the uninstaller could not be found, run the

scrubber utility from the Starter CD. See the steps below.

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Running the scrubber utility

1 Disconnect the printer from the computer. 2 On the computer, restart Windows. 3 Insert the Starter CD in the CD-ROM drive. 4 Locate the scrubber utility on the Starter CD and run the utility.

• For Windows 98 and Windows Me: Use the scrub9x.exe file located in the Utils\Scrubber\Win9x_Me folder.

• For Windows 2000 and Windows XP: Use the scrub2k.exe file located in the Utils\Scrubber\Win2k_XP folder.

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Installing optional accessories

The following accessories are available for the printer.

z Auto-duplex unit z HP Jetdirect print server z Printer memory modules z 500-sheet Tray 2

For information about ordering accessories, see “Ordering HP supplies and accessories.”

Auto-duplex unit

The printer can automatically print on both sides of the paper with the auto-duplex unit. If your printer does not have an auto-duplex unit, one can be purchased separately.

Installing an auto-duplex unit

1 Press (power button) to turn off the printer. 2 Push the buttons on the rear access panel and remove the panel from the printer.

3 Slide the auto-duplex unit into the printer until the unit locks into place.

After installing the auto-duplex unit, you must enable it in the printer driver (see “Enabling optional

accessories in the printe r dr iver ”). For information on using the auto-duplex unit, see “Printing on both sides of the page.”

If you are using operating systems other than Windows or Mac OS, you do not need to enable the auto-duplex unit. To print on both sides of the page, turn on the (Printing menu).

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DUPLEX setting in the control panel

HP Jetdirect print server

Your printer can be shared in a network environment by connecting it directly to the network with an HP Jetdirect print server. An HP Jetdirect print server provides better performance than printing through non-network connections, and it provides flexibility in preparing a location for the printer. The HP Jetdirect print server can be used in both client-server and peer-to-peer printing configurations.

The HP Business Inkjet 2300n and 2300dtn come with an HP Jetdirect print server installed. For a list of HP Jetdirect print servers that can be purchased for the HP Business Inkjet 2300, see “Networking ac ce ss ories.”

Installing an HP Jetdirect internal print server

CAUTION The HP Jetdirect print server card contains electronic components that can be damaged by

static electricity. To prevent buildup of static electricity, maintain frequent contact with any bare sheet metal surface on the printer. If possible, wear a grounding wrist strap (or similar device). Handle the print server card carefully at all times. Avoid touching electronic components or circuit paths.

1 Press (power button) to turn off the printer, and then unplug the power cord. 2 Use a Phillips screwdriver to loosen and remove the two retaining screws holding the

cover for the empty EIO slot onto the printer. Remove the cover. You will not need these screws and cover again.

3 Firmly insert the HP Jetdirect print server card into the EIO slot.

4 Insert and tighten the retaining screws that came with the HP Jetdirect print server card. 5 Connect a network cable between the HP Jetdirect print server card and the network.

Verifying that the printer works

1 Connect the power cord and turn on the printer. 2 Print a Configuration page.

a Press (select button) on the control panel. b Press (down arrow button) to highlight

(select button)

c Press (down arrow button) to highlight PRINT CONFIGURATION, and then press

(select button).

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INFORMATION, and then press

Two pages should print. The second page is the Jetdirect Configuration page, which contains setup information (for example, LAN HW ADDRESS) that might be needed when you set up the printer on the network computers.

If the Jetdirect Configuration page does not print, uninstall and reinstall the print server card to ensure that it is completely seated in the slot.

Obtaining more information

If you encounter any problems or difficulty printing over a network, see the following resources.

Document Description

HP Jetdirect Administrator’s Guide

Documentation for t he operating system and network operating system

This guide, included on the Starter CD, provides detailed information about setting up and using your HP Jetdirect print server.

The guide also provides information about the following:

z HP Software Solutions for HP Jetdirect print servers z TCP/IP configurations z Using LPD (Line Printer Daemon) services on the HP Jetdirect

print server

z FTP printing z Configuration page messages and troubleshooting z Embedded Web serve r to acce ss config uration and managem ent

pages for the print server and device

This documentation came with your computer or your network operating system. The documentation describes basic network printing common to all network printers.

In addition to these resources, printer information and configuration features are available through HP Web Jetadmin. See “Using HP Web Jetadmin” for more information.

For more information about HP Web Jetadmin and other HP network printer software, visit

http://www.hp.com/support/businessinkjet2300.

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Printer memory modules

If you often print complex graphics or PostScript documents, or if you print with the optional auto-duplex unit, you might want to add more memory to the printer.

Note Adding memory to the printer will allow it to process more complex print jobs, but might not

increase processing speed.

The printer contains 64 MB of memory. It has two DIMM slots that accept 64 or 128 MB RAM. The printer can support up to 320 MB of memory (including the 64 MB in the printer). This additional memory is available for purchase as an accessory. For more information, see “Ordering HP supplies and accessories.”

To find out how much memory is installed in the printer, print a Configuration page. See “Printing a Configuration page.”

Installing a DIMM

CAUTION DIMMs contain electronic components that can be damaged by static electricity. To prevent

buildup of static electricity, maintain frequent contact with any bare sheet metal surface on the printer. If possible, wear a grounding wrist strap (or similar device). Handle DIMMs carefully at all times. Avoid touching electronic components or circuit paths.

Note The DIMM slots are located at the left side of the printer. If your printer does not have a side

cover on the left panel, see “If your printer does not have a side cover” for instructions on installing the DIMM.

1 If you have not already done so, print a Configuration page to find out how much memory

is installed in the printer before adding more memory. See “Printing a Configuration page.”

2 Press (power button) to turn off the printer. 3 Unplug the power cord and disconnect any cables. 4 On the left side of the printer, unlatch and remove the side cover. 5 Remove the DIMM cover.

6 On an empty DIMM slot, push the DIMM locks outward to release the locks.

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7 Remove the DIMM from the antistatic package. 8 Align the DIMM so that the notches on the lower edge line up with the raised marks in the

DIMM slot.

9 Insert and press the DIMM into the slot until it snaps into place.

Note To remove a DIMM, release the locks on the DIMM slot by pushing them outward.

10 Replace the DIMM cover. 11 Replace the side cover.

12 Reattach the power cord and any cables, and then turn on the printer.

Checking memory installation

Follow this procedure to verify that the DIMM is installed correctly.

1 Check that

message appears, a DIMM might have been installed incorrectly.

2 Print a new Configuration page. (See “Printing a Configuration page.”)

READY appears on the control panel when the printer is turned on. If an error

3 Check the memory section on the Configuration page and compare that memory amount

to the memory amount on the Configuration page that printed before the DIMM installation. If the amount of memory has not increased, one of the following problems might have occurred:

• The DIMM might not be installed correctly. Remove the DIMM and repeat the installation procedure.

• The DIMM might be defective. Try a new DIMM.

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If your printer does not have a side cover

If your printer does not have a side cover on its left panel, follow these instructions to install the DIMM.

1 If you have not already done so, print a Configuration page to find out how much memory

is installed in the printer before adding more memory. See “Printing a Configuration page.”

2 Press (power button) to turn off the printer. 3 Unplug the power cord and disconnect any cables. 4 Lift the printer off Tray 2. 5 Open the top cover. 6 Use a Phillips screwdriver to remove the screws at the top of the side access panel. 7 Grasp the top of the panel and remove it from the printer.

8 Remove the DIMM cover. 9 On an empty DIMM slot, push the DIMM locks outward to release the locks. 10 Remove the DIMM from the antistatic package. Align the DIMM so that the notches on the

lower edge line up with the raised marks in the DIMM slot.

11 Insert and press the DIMM into the slot until it snaps into place.

Note To remove a DIMM, release the locks on the DIMM slot by pushing them outward.

12 Replace the DIMM cover.

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