HP BUSINESS INKJET 2200/2250 User Manual

Acknowledgments

HP ColorSmart III, PhotoREt III, and HP ZoomSmart Scaling Technology are trademarks of Hewlett-Packard Company.

Microsoft®, MS Windows®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

Macintosh® and Apple® are registered trademarks of Apple Computer, Inc.

UNIX® is a registered trademark of the Open Group. Novell® and NetWare® are registered trademarks of Novell Corporation. Pentium® is a registered trademark of Intel Corporation.

Notice

The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Marques déposées

HP ColorSmart III, PhotoREt III et HP ZoomSmart Scaling Technology sont des marques déposées de Hewlett-Packard Company.

Microsoft®, MS Windows®, Windows® et Windows NT® sont des marques déposées aux États-Unis de Microsoft Corporation

Macintosh® et Apple® sont des marques déposées de Apple Computer, Inc. UNIX® est une marque déposée de Open Group. Novell® et NetWare® sont des marques déposées de Novell Corporation. Pentium® est une marque déposée de Intel Corporation.

Avertissement

Les informations contenues dans ce document peuvent faire l’objet de modifications sans préavis. Hewlett-Packard n’offre aucune garantie concernant ce document. Ceci s’applique aux garanties implicites d’adéquation à la vente et à une application particulière, sans se limiter à celles-ci. Hewlett-Packard ne pourra être tenu responsable des erreurs contenues dans ce document, ni des dommages fortuits ou consécutifs ayant trait à la fourniture, la qualité ou l’usage de ce dernier. Toute reproduction, photocopie ou traduction dans une autre langue des informations contenues dans ce document est strictement interdite sans le consentement écrit de Hewlett-Packard Company.

contents

contents i

welcome 1-1

Using this Guide 1-1

getting started 2-1

Understanding the Printer’s Parts and Functions 2-1 Understanding the Control Panel Buttons and LED 2-2 Understanding the LCD Display 2-3 Setting Up 2-3 Setting the LCD Language Preference 2-3

software installation 3-1

Installing the Printer Software for Local Printing 3-1

Installing under Windows 95, Windows 98, Windows NT 4.0, and Windows 2000 3-1

Installing under Windows 3.1 3-2 Installing the Printer Software for Network Printing 3-2 Setting Up Your Printer on a Macintosh Computer 3-3

English

contents

network printing 4-1

Network Basics 4-1

Network Printing Configurations 4-1

Client-Server Configuration 4-1

Peer-to-Peer Configuration 4-2 Installing the Printer on a Network with an HP JetDirect Print Server (Recommended) 4-2 Sharing the Printer on a Network 4-3 Network Support Materials 4-5

LCD messages 5-1

Information Menu 5-1 Paper Handling Menu 5-2 Maintenance Menu 5-2 Printing Menu 5-2 Configuration Menu 5-3 Reset Menu 5-3 Postscript Menu 5-3 EIO Menu 5-3

Resetting the EIO Card 5-5 Understanding Printer Messages 5-5

troubleshooting 6-1

General Troubleshooting Tips 6-1

HP Business Inkjet 2200/2250 Quick Checkup 6-1 Paper is Jammed in the Printer 6-2

Printing a Configuration Page 6-4 Printing a Diagnostic Test Page 6-4 Customer Support 6-5

Internet 6-5

HP Telephone Support 6-5

English

specifications 7-1

Printer Specifications 7-1 Ordering Information 7-4 HP Supplies and Accessories 7-4

HP Premium Transparency Film 7-4

HP Premium Inkjet Paper 7-4

HP Premium Inkjet Heavyweight Paper 7-4

HP Premium Photo Paper 7-4

HP Photo Paper 7-4

HP Professional Brochure and Flyer Paper 7-5

Ink Cartridges 7-5

HP No. 11 Printheads 7-5

Accessories 7-5

Networking Accessories 7-5 Minimum Printing Margins 7-6 Regulatory Notice 7-6

Power Cord Statement 7-6

LEDs Classification 7-6

Energy Consumption 7-6

Safety Information 7-7 Hewlett-Packard Limited Warranty Statement 7-7

Extent of Limited Warranty 7-7

Limitations of Warranty 7-8

Limitations of Liability 7-8

Local Law 7-9

appendix 8-1

Supported Media 8-1

index I

welcome

The HP Business Inkjet 2200/2250 provides for quick, professional printing when connected directly to your PC or in a network environment. Its high quality output and vibrant colors on paper up to 8.5" x 14" (216 x 356 mm) will help bring creativity and professionalism to any document you print.

Using this Guide

Use the Reference Guide to quickly locate basic information about your printer. This guide includes the following sections:

 Getting Started—Shows how to set up your printer.  Software Installation—Explains how to install your printer

software on different operating system.

 Network Printing—Contains an introduction to network printing

and lists currently available web links to online setup and

configuration information you can use with various network

environments.

 Troubleshooting—Helps you solve printer problems and explains

how to access customer care.

welcome

 Specifications—Lists information about cartridge part numbers,

supported media, tray capacity, and system requirements.

For a complete overview of your printer, see the User's Guide. An electronic copy of the User's Guide is available on the Starter CD.

English

1-1

English

getting started

Understanding the Printer’s Parts and Functions

Note: All purple-colored parts of the printer are movable.

1. Paper guides–Guides the paper into the printer.

2. Tray 1–Holds the standard paper.

3. Output tray–Collects the printed pages.

4. Envelope guide–Slides to fit the width of an envelope.

5. Tray 2–Optional paper tray (standard with the HP Business Inkjet 2250TN).

6. Envelope feed–Holds a single envelope to feed into the printer.

7. Top cover–Allows you to view the interior of the printer.

8. Carriage latch–Locks the printhead cover.

9. Printhead cover–Lifts for removing each printhead from its color-coded socket. Includes a hook that must be engaged with the carriage latch for the printer to operate.

getting started

10. Ink cartridge door–Gives access to the ink cartridges.

11. Printhead access cover–Gives access to the printheads. The access cover must be closed to print.

2-1

English

1. Power input–Attach power cord here.

2. EIO Slot–Install an HP JetDirect EIO printer server or the HP PS/PCL5 Kit upgrade card.

3. EIO Slot–Install an HP JetDirect EIO printer server or the HP PS/PCL5 Kit upgrade card.

4. Parallel port–Attach parallel cable here.

Note: Do not install two HP JetDirect EIO print server cards. Cards can be installed in either slot. You can install two cards at the same time, but one must be an HP PS/PCL5 Kit upgrade card and the other an HP JetDirect EIO print server card.

Understanding the Control Panel Buttons and LED

1. Menu–Cycles through the Control Panel menus.

2. Item–Cycles through the selected menu’s items.

3. Value–Cycles through the selected menu item’s values.

4. LCD Panel–Displays printer messages.

5. Resume–Continues a print job that is waiting and selects values from item menus.

6. Cancel–Cancels the current print job. The time it takes to cancel depends on the size of the print job. Press this button once only to cancel a queued print job.

7. Power–Turns the printer OFF and ON.

8. LED–Lights up when the printer is online (green). Blinks when the printer is printing (green) and when the printer is in an error state (amber).

2-2

English

Understanding the LCD Display

The LCD display shows status messages and the remaining ink levels in the ink cartridges.

Messages appear here

Black Cyan Magenta Yellow

Setting Up

1. Unpack the printer and remove the packing tape and shipping material from inside the printer and trays.

2. Install Tray 2 (optional).

3. Connect the power cord.

4. Turn on the printer and install the ink cartridges.

5. Install the printheads.

6. Load the paper.

7. Set LCD language preference.

8. Connect the parallel cable or network cable.

9. Install the printer software.

Setting the LCD Language Preference

1. Ensure that the printer is turned OFF.

2. Press and hold the Value button and turn ON the printer.

3. Press the Value button to scroll through the language list.

4. Press the Resume button to confirm the language selection.

2-3

software installation

Installing the Printer Software for Local Printing

During installation you can choose Typical or Custom installation. Custom installation lets you choose the components you want to install. The following table shows which components are installed for each installation type.

Component Description 2200 2250

HP Business Inkjet 2200/2250 Printer Driver

HP Business Inkjet 2200/2250 Toolbox

software

Program Group Adds an HP Business Inkjet

Printer Matching Fonts

Installs the printer driver for your printer.

Installs the Toolbox. The Toolbox provides additional printer controls, status windows, and troubleshooting information.

program group to the start menu.

Installs fonts on your computer that match the fonts in the printer.

HPA

PCL5

 Custom





English

Installing under Windows 95, Windows 98, Windows NT 4.0, and Windows 2000

For Windows NT 4.0/Windows 2000 users

 You must have administrator privileges to install a printer driver.

To Install the Printer Driver

1. Start Microsoft Windows and make sure no other Windows applications are running.

2. Insert the Starter CD into your CD-ROM drive. The installation program runs automatically.

3-1

English

If the installation program does not run automatically, click Start, select Run, and at the command line box, type the letter of your computer’s CD-ROM drive followed by: \SETUP (for example, type D:\SETUP).

3. Click Install Printer Driver from the Starter CD menu.

4. Select the language of the printer software that you want to install and click OK.

5. Click Next and then click Accept to accept the terms of the license agreement.

6. Select Connected directly to this computer. Follow the instructions that appear on the screen to complete the printer driver installation.

Installing under Windows 3.1

To install the printer software under Windows 3.1, you must have an:

 HP Business Inkjet 2250 printer, or  HP Business Inkjet 2200 printer with the HP Postscript/PCL5 Kit

upgrade (C5935A).

1. Start Microsoft Windows and make sure no other Windows applications are running.

2. Insert the Starter CD into the CD-ROM drive.

3. From the Program Manager select File, Run.

4. At the command line box, type the letter of your CD-ROM drive followed by: \WIN31\X\<language>\OEMSETUP.INF where X is the driver you wish to install (PS or PCL5) and <language> is your language preference. For example, type D:\WIN31\PS\ENU\OEMSETUP.INF to install the Postscript driver in English. For a list of languages and their abbreviations, see page 4-4.

5. Follow the instructions that appear on the screen to complete the driver installation.

Installing the Printer Software for Network Printing

Before installing the printer software, make sure the HP JetDirect EIO print server card is installed in your printer and connected to the network.

Note: The HP Business Inkjet 2250TN comes with an HP JetDirect EIO print server card preinstalled.

To Install the Printer Driver

1. Start Microsoft Windows and make sure no other Windows applications are running.

3-2

2. Insert the Starter CD into your CD-ROM drive. The installation program runs automatically. If the installation program does not run automatically, click Start, select Run, and at the command line box, type the letter of your computer’s CD-ROM drive followed by: \SETUP (for example, type D:\SETUP).

3. Click Install Printer Driver from the Starter CD menu.

4. Select the language of the printer software that you want to install and click OK.

5. Click Next and then click Accept to accept the terms of the license agreement.

6. Select Connected via the network.

7. Select Client Setup if the printer is connected to a server or someone's machine. Select Server or Peer-to-Peer Setup if you are setting up a print server for the first time, or if you will print directly to HP JetDirect EIO print server installed in your printer. If you are not sure how to connect your network printer, ask your network administrator, or see the next section, Network Printing for more information.

Setting Up Your Printer on a Macintosh Computer

Connect your printer to a Macintosh computer via an HP JetDirect print server.

English

Before connecting your printer to the JetDirect server, make sure your printer is an:

 HP Business Inkjet 2250 printer with an HP JetDirect card, or  HP Business Inkjet 2200 printer with the HP Postscript/PCL5 Kit

upgrade and an HP JetDirect card. These cards can be purchased as accessories (see HP Supplies

and Accessories for more information).

1. Connect the Ethernet cable to the printer and the JetDirect server.

3-3

English

2. Print the configuration page to determine the AppleTalk printer name. For instructions of printing a configuration page, see page 6-4.

3. Insert the Starter CD into the CD-ROM drive. Double-click the Installer icon located in the INSTALLER\<language> folder of the Starter CD, where <language> is your language preference. For example, the INSTALLER\ENU folder contains the Installer icon for the English driver. For a list of languages and their abbreviations, see the page 4-5.

4. Follow the instructions on the screen to complete the installation.

5. Double-click the Desktop Printer Utility icon in the APPLE EXTRAS\APPLE LASERWRITER SOFTWARE folder of the hard drive.

6. Select LaserWriter8, followed by Printer (AppleTalk) and click OK.

7. Change the PPD to HP Business Inkjet 2250.

8. Change the AppleTalk Printer by selecting the AppleTalk Zone and then selecting your printer (refer to the configuration page you printed).

9. Click Create and the printer icon appears on your desktop.

3-4

network printing

The HP Business Inkjet 2200/2250 can be shared on a network. It can be connected directly to a network using an HP JetDirect print server or attached to a computer that is connected to a network.

Network Basics

Networks consist of computers connected together to share information and resources, such as printers. On a "client-server" network, client computers send print jobs to dedicated server computers that control the use of each printer. On a "peer-to-peer" network, dedicated servers are not used to control printers. Instead, each computer is configured to send print jobs directly to the printer.

Network Printing Configurations

There are two basic types of network printing configurations: client-server and peer-to-peer.

Peer-to-peer printing. Individual computers manage their print jobs.

HP JetDirect EIO card

networking

Client-server printing. Server manages print jobs.

Serve

Client-Server Configuration

Client-server printing is typically used in medium to large networks where dedicated computer servers manage the printing needs of many users. Client-server networks use network operating systems (NOS) such as Novell NetWare and Windows NT Server 4.0, or Windows 2000.

4-1

Supported Network Configurations for Client-Server Printing

Server Client Configurations

Windows

NT 4.0/2000

Windows

NT 4.0/2000

Windows 95/98 Not recommended

Novell NetWare

4.11 (Bindery and NDS)

Novell NetWare

5.0 (Bindery, NDS, NDPS)



Windows

95/98



Windows for

Workgroups 3.11

Peer-to-Peer Configuration

Peer-to-peer printing is more suitable for smaller networks. With peer-topeer printing, you configure your Windows 95, Windows 98, or Windows NT 4.0/2000 systems to print directly to the printer.

Supported Network Configurations for Peer-to-Peer Printing

 Windows 95  Windows 98  Windows NT 4.0/2000

Installing the Printer on a Network with an HP JetDirect Print Server (Recommended)

etDirec

Card

Your printer can be shared in a network environment by connecting it directly to the network via an HP JetDirect external or internal print server. This configuration provides better performance than printing through a computer, as well as flexibility in preparing a location for the printer.

4-2

The HP JetDirect print server can be used in both client-server and peerto-peer network configurations.

Note: The HP Business Inkjet 2250TN comes with an internal EIO JetDirect print server card preinstalled. It is recommended that the printer be shared on a network through the print server. If you do not own the HP Business Inkjet 2250TN, see the online User's Guide for instructions on installing an HP JetDirect EIO print server.

Sharing the Printer on a Network

Note: This procedure is for enabling a PC to use a shared printer. It assumes that the printer driver is already installed on the PC and that the printer is currently being shared on a network.

In this configuration, the printer is connected directly to the parallel port of a selected computer (or server) on the network and is shared by the other computers (or clients). The server could be a computer running Windows for Workgroups 3.11, Windows 95, Windows 98, or Windows NT 4.0/2000. Use this configuration only in small groups or when usage is low. The shared computer is slowed down when many users print to its shared printer.

Clients can connect to the printer in three different ways:

 Install the printer software from the Starter CD and connect as a

client using the network installation.

 Browse to the printer on the network and drag the printer to your

Printers folder. The printer software is not installed on your computer; the shared computer controls the printer driver software.

 Add the printer and install the software from the INF file located

on your network. Ask your network administrator where the INF is located.

On the Starter CD the INF files are stored in folders using the following format <CD>:\Windows\<driver>\<OS>\<lang>.

4-3

For example, if your CD drive letter is D:, D:\Windows\PCL5\Win2k\ENU contains the English Windows 2000 PCL5 INF file. Refer to the following table for a list of language abbreviations.

Language Abbreviation Language Abbreviation

Czech CZE Japanese JAP

Danish DAN Norwegian NOR

Dutch DUT Polish POL

English ENU

Finnish FIN Russian RUS

French FRE Spanish SPA

German GER Swedish SWE

Italian ITA

Portuguese (Brazilian)

POB

4-4

Network Support Materials

If you encounter any problems or difficulty printing over a network, see the following documentation:

Document Document Contents

HP JetDirect Print Server Administrator's Guide

HP JetDirect hardware manual

The NOS (network operating system) and OS Manual.

Included on the Starter CD. It provides detailed information on setting up and using your HP JetDirect EIO Print Server.

It also provides information on:

• HP Software Solutions for HP JetDirect print servers:

 HP Web JetAdmin, a Web-based tool for

managing network peripherals  HP IP/IPX Printer Gateway for NDPS  HP LaserJet Utility to set up printers on

AppleTalk networks

• TCP/IP Configurations

• Using LPD (Line Printer Daemon) services on the HP JetDirect print server

• FTP Printing

• Troubleshooting and configuration page messages

• Embedded Web Server to access configuration and management pages for the print server and device

• Printing on Windows NT DLC/LLC Networks

Included with the purchase of an HP JetDirect print server. It describes setup and configuration of your HP JetDirect print server. Note that the HP JetDirect hardware manual does not come with the printer.

These came with your computer or your NOS. They describe basic network printing common to all network printers.

For more information or HP Web JetAdmin and other HP network printing software, visit the web site www.hp.com/support/net_printing.

4-5

The most convenient way to change settings on the printer is from your computer through the printer driver.

You can also change the printer settings from the printer’s Control Panel. The following tables list the menu items and possible values for the printer. Additional menu items can appear in the Control Panel, depending on the hardware modules installed in the printer.

To print a complete menu map from the Control Panel:

LCD

1. Press the Menu button until INFORMATION MENU appears.

2. Press the Item button until PRINT MENU MAP appears.

3. Press the Resume button to print the menu map.

Information Menu

Message Value Description

PRINT DEMO N.A. Prints a sample page.

PRINT MENU MAP N.A. Prints a single page map of the menu

PRINT CONFIGURATION

PRINT PCL FONT LIST (PS/PCL5 only)

PRINT PS FONT LIST (PS/PCL5 only)

PRINT DIAGNOSTIC PAGE

PRINT DIAGNOSTIC+ PAGE

SHOW PRINTHEAD HEALTH

TEST PAPER PATH1 1-10, 20,

TEST PAPER PATH2

LCD messages

structure of the printer.

N.A. Prints a single reference page describing

N.A.

N.A. Displays the health of the printhead on

30, 40,

1-10, 20, 30, 40,

current configuration settings (firmware version, model, accessories installed, fonts installed, I/O support, cartridge and pen information).

Prints the number with corresponding PCL5 fonts.

Prints the number with corresponding PS fonts (only available if postscript card is present).

Prints a page that contains information for basic troubleshooting.

Prints a page that contains information for advanced troubleshooting.

the LCD.

Tests the Tray 1 paper feed mechanism

Tests the Tray 2 paper feed mechanism.

5-1

Paper Handling Menu

Message Value Description

LOCK TRAY = NONE

1 2

Locks a paper tray. The LOCK TRAY option is only available if Tray 2 is installed. Default = None.

Maintenance Menu

Message Value Description

CALIBRATE COLOR N.A. Calibrate printer's color intensity against

CLEAN PRINTHEADS N.A. Initiates the printhead cleaning process.

ALIGN PRINTHEADS N.A. Initiates the alignment process.

the black intensity by selecting the closest matching calibration pair.

Printing Menu

Message Value Description

QUALITY LEVEL FAST

PAPER TYPE Set of options. Select media type. Default = Plain.

PAPER SIZE Set of options. Select media size. Default = Letter.

NUMBER OF COPIES

ORIENTATION PORTRAIT

PAGE LENGTH 5-128

PCL FONT NUMBER

APPEND CR TO LF NO

PCL FONT PITCH 0.44 - 99.99 Set the font pitch. Default = 10.

PCL FONT POINT SIZE

PCL SYMBOL SET Set of options Select the PCL symbol set.

NORMAL BEST

1-999 Sets the number of copies to print.

LANDSCAPE

0-89

YES

4.00 - 99.00 Set the font point size. Default = 12.

Sets the default print quality level.

Default = 1.

Page orientation. Default = Portrait

Set the page length in terms of numbers of lines. Default = 60.

Set the PCL font for printing from DOS or UNIX without defining the personality. Default = 0.

Configure whether or not a carriage return (CR) is appended to each line feed (LF) encountered in a backward compatible PCL job (pure text, no job control). Default = No.

5-2

Configuration Menu

Message Value Description

PERSONALITY AUTO

PCL5 ONLY

PS ONLY

CLEARABLE WARNINGS

INK LOW WARNINGS

AUTO ON

JOB

OFF

Sets the personality used to process the job. The PCL5 and PS option is only available if the personality card is inserted. Default = Auto.

When ON is selected, clearable warnings are displayed until RESUME is pressed.

When JOB is selected, clearable warnings are displayed until end of job. Default = Auto.

When ON is selected, ink low condition is displayed.

When OFF is selected, ink low condition is not displayed.

Reset Menu

Message Value Description

RESTORE FACTORY SETTINGS

N.A. Restores all values to the printer's

predetermined factory values.

Postscript Menu

Note: This menu is only available with HP Business Inkjet 2250 printers or HP Business Inkjet 2200 printers with the Postscript/PCL5 Upgrade.

Message Value Description

PRINT PS ERRORS = OFF OFF

Select ON to print the PS error page when PS errors occur.

EIO Menu

Note: This menu is only available on HP Business Inkjet 2200/2250 printers with an HP JetDirect EIO print server card installed.

Message Value Description

CFG NETWORK NO

YES

5-3

Selects whether or not you want to access the JetDirect menu items. You must change this option to YES each time you want to access the JetDirect EIO menu.

Message Value Description

IPX/SPX

DLC/LLC

TCP/IP

ETALK

CFG IPX/SPX NO

CFG TCP/IP NO

OFF

YES

Selects whether or not a protocol is enabled or disabled. Change it to OFF to disable a protocol.

Selects whether you want to access the IPX/SPX menu and set the IPX/SPX protocol parameters.

In the IPX/SPX menu, you can specify the Frame Type parameter used on your network.

• The default is AUTO, which automatically sets and limits the Frame type to the one detected.

• For Ethernet cards, frame type selections include EN_8023, EN_II, EN_8022, EN_SNAP.

• For Token Ring cards, frame type selections include TR_8022, TR_SNAP.

In the IPX/SPX menu for Token Ring cards, you can also specify NetWare Source Routing parameters, which include SRC RT=AUTO (default), OFF, SINGLE R or ALL RT.

Selects whether you want to access the TCP/IP menu and set the TCP/IP protocol parameters.

In the TCP/IP menu, you can specify BOOTP=YES for TCP/IP parameters to be automatically configured by a BootP or DHCP server when the printer is turned on.

If you specify BOOTP=NO, you can manually set the following TCP/IP parameters from the control panel:

Each byte of the IP address (IP)

• Subnet Mask (SM)

• Syslog Server (LG)

• Default Gateway (GW)

• Idle Timeout period (default is 90 seconds, 0 disables the timeout)

When setting IP numbers, press the Value button to increase the number by 1. Hold down the Value button to increase the number by 10. Press the Resume button to make your selection.

5-4

Message Value Description

CFG ETALK NO

YES

Selects whether you want to access the EtherTalk menu and set the AppleTalk phase parameter (ETALK PHASE=1 or 2) for your network.

Resetting the EIO Card

To restore the factory default values to HP JetDirect EIO print server card:

1. Turn off the printer.

2. While holding down the Item and Resume buttons on the printer's control panel, turn on the printer.

All previously stored EIO settings will be lost.

Understanding Printer Messages

Message Explanation Solution

CANCELLING JOB

PAPER JAM, OPEN COVER AND CLEAR PAPER

[COLOR] INK CARTRIDGE EMPTY

REPLACE [COLOR] INK CARTRIDGE

[COLOR] INK CARTRIDGE MISSING

The printer is canceling the current print job.

Paper is jammed in the printer.

The cartridge is out of ink and the printer will not print until the cartridge is replaced.

The printer detects a faulty ink cartridge.

The printer cannot detect the ink cartridge because it is missing, improperly installed, or defective.

Clear the jammed paper. For more information, see page 6-2.

Remove the ink cartridge. Reinstall the cartridge and try to print. If the error persists, replace the empty cartridge.

Reinstall the faulty ink cartridge and try to print. If the error persists, replace the cartridge.

Open the ink cartridge door and check if the cartridge is missing, improperly installed, or the wrong cartridge. If none of these solutions work, replace the cartridge.

5-5

Message Explanation Solution

REPLACE [COLOR] PRINTHEAD

[COLOR] PRINTHEAD MISSING

BAD INK CARTRIDGE OR PRINTHEAD

LOAD [TRAY] WITH [MEDIA TYPE] [MEDIA SIZE]

PRINTED PAGE IS DRYING... PRESS RESUME TO CONTINUE

PERSONALITY CARD NOT RECOGNIZED

RESET JETDIRECT CARD

CLOSE ALL COVERS

OUT OF MEMORY

The printer detects a faulty ink printhead.

The printer cannot detect the ink printhead because it is missing, improperly installed, or defective.

The printer detects a faulty ink cartridge or printhead.

Printer requires media of a specific type and size to be loaded in specified paper tray.

Printer is letting the current page dry.

The printer cannot detect the card because it is missing, improperly installed, or defective.

Prompts user to reset the internal parameters of the JetDirect card.

The printer will not print until all access covers are properly closed.

The printer is out of memory and cannot print the current job.

Reinstall the faulty ink printhead and try to print. Make sure the shipping tape has been removed. If the error persists, remove the printhead and use a dry, lintfree, soft cloth to gently clean any ink off the contact pads. Reinstall the printhead and try to print. If the error persists, replace the printhead.

Open the ink printhead door and check if the printhead is missing, improperly installed, or the wrong printhead. If none of these solutions work, replace the printhead. If the error persists, call HP.

Follow the instructions in the printer message.

Remove the wet page and press the Resume button to continue printing.

Reinstall the personality card or replace it. If the error message persists, call HP.

From the RESET Menu, press the Value Button to select EIO RESET.

Follow the instructions in the printer message.

Cancel the current print job, and add additional memory, or reduce the complexity of the document you are trying to print.

5-6

troubleshooting

General Troubleshooting Tips

1. Check the printer LCD panel. There are two types of LCD errors:

Example Solution

BLACK CARTRIDGE FAULTY, REPLACE, CLOSE ALL COVERS, etc.

E: XXXX

E: XXXX-X-Y-Z

E: XX

2. If the LED is flashing and the printer does not print, lift up the printhead access cover and make sure the carriage latch properly secures the hook on the printhead cover.

HP Business Inkjet 2200/2250 Quick Checkup

 Check the power

Make sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned on.

 Check the paper

Make sure paper is loaded correctly in the tray and that the paper is not jammed in the printer.

 Check the ink cartridges and printheads

Make sure all four ink cartridges and printheads are properly installed and that the protective tape covering the ink nozzles has been removed. Make sure the ink cartridges are not empty.

 Check the printer setup

Make sure your HP Business Inkjet 2200/2250 is selected as the current or default printer and that Pause Printing is not checked.

 Check the print settings

Make sure the print settings (paper type, paper size, margins, color, etc.) in the HP Print Settings dialog box are correct.

 Check the parallel port on your computer

Make sure your printer is connected directly to the parallel port. Do not share the port with other devices such as a Zip drive.

See the online User's Guide for information on how to resolve such errors.

Your printer may have a hardware problem. Turn OFF the printer, wait for a few seconds and then turn it ON again. If the message persists, your printer may need servicing, write down the error code and contact HP.

troubleshooting

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 Check the network setup

Make sure that your printer is properly set up in the network environment. See the User's Guide for more network information.

Paper is Jammed in the Printer

Note: Information on Tray 2 is only applicable if your printer comes with Tray 2 or if you have purchased Tray 2 as an accessory.

1. Remove all paper from the Output Tray.

2. Open the top access door to locate the paper jam.

3. If the Printhead Cradle is blocking the paper path, gently push it to the side.

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4. Free any wrinkled paper and pull the sheet of paper towards you through the front of the printer.

Note: Do not remove jammed paper through the Top Cover. If you cannot access the jammed paper, proceed to Step 6.

5. If bulk of the paper is jammed in Tray 1 or Tray 2:

a Lift the Output Tray and check for paper jam. b If the paper is jammed in Tray 1, pull out Tray 1. If not, check

Tray 2 for paper jam.

c If the paper is jammed in Tray 2, pull out Tray 2. If not, proceed

to Step 6.

d Pull the paper towards you as shown in the diagram.

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