HP Business Desktop d500 Service & Reference Manual
service reference guide
Business Desktop d500 Series
3rd Edition
This document provides information on the removal and replacement of all
parts as well as information on troubleshooting, Desktop Management, setup
utilities, SATA and PATA drives, safety, routine care, connector pin
assignments, POST error messages, and diagnostic indicator lights.
Document Part Number 336492-003
Service Reference Guide
Business Desktop d500 Series
3rd Edition
Document Part Number: 336492-003
October 2003
© 2003 Hewlett-Packard Development Company, L.P.
HP, Hewlett Packard, and the He wlett-Packard logo are trademarks of Hewlett-Packard Company in the U.S. and
other countries.
Compaq and the Compaq logo re trademarks of Hewlett-Packard Development Company, L.P. in the U.S. and
other countries.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other
countries.
Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in the U.S. and other countries.
Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated.
All other product names mentioned herein may be trademarks of their respective companies.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for
incidental or consequential damages in connection with the furnishing, performance, or use of this material. The
information in this document is provided “as is” without warranty of any kind, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice.
The warranties for HP products are set forth in the express limited warranty statements accompanying such
products. Nothing herein should be construed as constituting an additional warranty.
This document contains proprietary information that is protected by copyright. No part of this document may be
photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard
Company.
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily
Å
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
Ä
to equipment or loss of information.
Service Reference Guide
Business Desktop d500 Series
First Edition (May 2003)
Second Edition (July 2003)
Third Edition (October 2003)
Document Part Number: 336492-003
Contents
1 Installing the Operating System
1.0.1 Installing or Upgrading Device Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
1.0.2 Creating an Emergency Repair Diskette - Windows 2000. . . . . . . . . . . . . . . . . . . . . . . . . 1–1
1.0.3 Using the Emergency Repair Diskette - Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
1.1 Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.1.1 Windows 2000 Professional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.1.2 Windows XP Home and XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 HP Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
2 Setup Utilities and Diagnostics Features
2.1 Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Computer Setup Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
2.2.1 Using Computer Setup (F10) Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
2.2.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
2.3 Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
2.3.1 Detecting Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
2.3.2 Installing Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
2.3.3 Using Categories in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
2.3.4 Running Diagnostic Tests in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
2.4 Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
2.4.1 Installing Configuration Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
2.4.2 Running Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
2.5 Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . 2–18
2.5.2 Running the Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
2.6 Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
2.7 Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
3Desktop Management
3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Remote System Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3.1 HP Client Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3.2 Altiris Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3.3 Altiris PC Transplant Pro. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.4 System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.5 Product Change Notification (PCN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.6 ActiveUpdate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.7 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.8 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Sercice Reference Guide, d500 336492-003 iii
Contents
3.3.9 FailSafe Boot Block ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.10Replicating Your Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
3.3.11Dual-State Power Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
3.3.12Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
3.3.13World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
3.3.14Building Blocks and Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
3.4 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
3.4.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
3.4.2 Establishing a Setup Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
3.4.3 Establishing a Power-On Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . 3–11
3.4.4 DriveLock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
3.4.5 Smart Cover Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
3.4.6 Master Boot Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
3.4.7 Before You Partition or Format the Current Bootable Disk . . . . . . . . . . . . . . . . . . . . . . 3–18
3.4.8 Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18
3.4.9 F ingerprint Identification Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18
3.5 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19
3.5.1 Drive Protection System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19
3.5.2 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19
3.5.3 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19
4 Serial and Parallel ATA Drive Guidelines and Features
4.1 PATA and SATA Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 ATA Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2.1 SATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2.2 SATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.3 PATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.4 PATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.5 PATA Cable Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
4.3 PATA Drive Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
4.3.1 PATA Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
4.3.2 PATA Attach Sequence Rules by Class Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.3.3 PATA Attach Sequence Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
4.3.4 PATA Additional Drive Application Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
4.4 PATA SMART Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9
4.5 Drive Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9
4.6 SATA BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9
4.6.1 Legacy Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
4.6.2 Native Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
4.7 Mixed Devices Boot and Drive Letter Ordering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
5 Identifying the Chassis, Routine Care, and Disassembly Preparation
5.1 Chassis Designations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.1.1 Convertible Minitower (CMT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.1.2 Small Form Factor (SFF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.1.3 Ultra-Slim Desktop (USDT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
5.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Service Reference Guide, d500 336492-003 iv
Contents
5.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
5.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.3 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
5.3.1 General Cleaning Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
5.3.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
5.3.3 Cleaning the Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.3.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.3.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.4 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.4.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.4.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.4.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.4.4 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.4.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.4.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
6 Removal and Replacement Procedures - Convertible Minitower (CMT)
Chassis
6.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
6.2 Unlocking the Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.3 Hood Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
6.4 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
6.4.1 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
6.4.2 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5
6.5 Computer Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
6.6 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.7 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
6.7.1 5.25” Drive Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
6.7.2 Diskette Drive Bezel or Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9
6.8 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10
6.9 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12
6.10PCI Retainer Latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16
6.11Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–18
6.11.1Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–18
6.11.2Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–19
6.11.3Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22
6.11.4Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25
6.12Front I/O Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–26
6.13Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–27
6.14System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28
6.15Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29
6.15.1Type 1 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30
6.15.2Type 2 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–31
6.16Processor and Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32
6.16.1Type 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32
6.16.2Type 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–33
6.16.3Type 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–34
Service Reference Guide, d500 336492-003 v
Contents
6.17Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–35
6.18Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–36
6.19Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–37
6.20Changing from Desktop to Minitower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–38
6.21Changing from Minitower to Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–41
7 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis
7.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
7.2 Unlocking the Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2
7.3 Hood Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3
7.4 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
7.4.1 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
7.4.2 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5
7.5 Computer Access Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
7.6 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7
7.7 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8
7.7.1 Diskette Drive Bezel or Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8
7.8 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9
7.9 Expansion Card Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–11
7.9.1 Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–12
7.9.2 Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–13
7.9.3 AGP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–15
7.10Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–17
7.10.1Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–17
7.10.2Cable Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–18
7.10.3Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–19
7.10.4External 3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–22
7.10.5Primary Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–25
7.11Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–27
7.12Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–28
7.13System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29
7.14Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–30
7.15Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–31
7.15.1Type 1 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–32
7.15.2Type 2 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–33
7.16Processor and Heatsink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–34
7.17Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–35
7.18Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–36
8 Removal and Replacement Procedures - Ultra-Slim Desktop (USDT)
Chassis
8.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1
8.2 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3
8.2.1 Installing a Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3
8.2.2 Installing a Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4
8.3 Computer Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5
8.3.1 Top Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5
8.3.2 Bottom Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6
vi 336492-003 Service Reference Guide, d500
Contents
8.4 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–7
8.5 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–8
8.6 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–10
8.7 Expansion Card Locking Lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–12
8.8 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–13
8.8.1 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–13
8.8.2 MultiBay Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–15
8.9 System Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–17
8.10Front Chassis Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–18
8.11Front I/O Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–19
8.12Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–20
8.13Processor and Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–21
8.14Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–22
8.15Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–23
8.15.1Type 1 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–24
8.15.2Type 2 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–25
8.16Drive Cage Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–26
8.17Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–27
8.18Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–28
8.19System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–29
A Connector Pin Assignments
B Power Cord Set Requirements
C POST Error Messages
D Troubleshooting Without Diagnostics
E System Board and Riser Board Reference Designators
FMemory
Index
Service Reference Guide, d500 336492-003 vii
Contents
viii 336492-003 Service Reference Guide, d500
Installing the Operating System
Depending on the model, Microsoft Windows 2000 Professional, Windows XP Home, or
Windows XP Professional is preinstalled on the computer and will be configured automatically
the first time the computer is turned on.
CAUTION: Do not add optional hardware devices to your computer until the operating system is
Ä
successfully installed. Doing so may cause errors and may prevent the operating system from installing
properly.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL
Ä
THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the
software that runs the computer.
The first time the computer is turned on, the operating system is automatically installed. This
takes approximately 10 minutes, depending on the system hardware configuration. At the
beginning of the installation process, you are prompted to select the approp riate language for the
operating system. Read and follow the instructions that appear on the screen to complete the
installation.
During this process, do not turn off your computer unless you are directed to do so.
1
1.0.1 Installing or Upgrading Device Drivers
To install hardware devices such as a printer, a display adapter, or network adapter after the
operating system installation is completed, the operating system needs access to the appropriate
software drivers for the devices.
The I386 directory and its subdirectories provide the HP- or Compaq-specific integration of the
operating system for the computer model and include device drivers supported by Windows
2000.
When prompted for the I386 directory on the operating system CD, replace the path specification
with C:\I386 or use the browse button of the dialog box to browse the computer for the I386
folder.
1.0.2 Creating an Emergency Repair Diskette - Windows 2000
1. Click Start > Programs > Accessories > System Tools > Backup.
2. Select the menu option Tools, then select Create an Emergency Disk.
3. Follow the instructions that appear on the screen.
1.0.3 Using the Emergency Repair Diskette - Windows 2000
1. Insert the diskette into the diskette drive and restart the computer (you may boot the
computer to the Windows 2000 CD on some computers).
2. Press Enter to start the repair process, then choose to repair the system.
Service Reference Guide, d500 336492-003 1–1
Installing the Operating System
3. Select the Emergency Repair Process.
4. Follow the instructions that appear on the screen.
1.1 Converting to NTFS
1.1.1 Windows 2000 Professional
To convert an existing partition from a FAT 32 partition to an NTFS partition, double-click the
NTFS Convert icon on the desktop. Carefully read and follow the directions that appear on the
screen.
1.1.2 Windows XP Home and XP Professional
The Windows XP Home and XP Professional operating systems handle only NTFS-formatted
drives. When installed, XP will, if necessary, automatically convert a FAT32 drive to NTFS.
1.2 HP Soft ware
The Microsoft Windows 2000 Professional, Windows XP Home, or Windows XP Professional
operating system is preinstalled on the computer and will be configured automatically the first
time the computer is turned on. The following HP software will also be installed at that time on
selected models:
■ Computer Setup Utilities and diagnostic features
■ HP Support Software including device drivers
■ Configuration Record
■ Online Safety & Comfort Guide
■ HP Intelligent Manageability
■ Enhanced HP Insight Personal Edition (Diagnostics for Windows)
■ DMI Support
■ Power Management with energy saver features
■ Security Management tools
■ Software Support Management tools
Certain drivers and utilities are available only in selected languages. You can obtain the latest
version of these files, in English and selected other languages, in one of three ways:
■ Support Software CD
■ HP web site at www.hp.com
■ Compaq Restore Plus! CD, which is supplied with many Compaq models
Additional HP software may be required in certain situations.
✎
1–2 336492-003 Service Reference Guide, d500
Setup Utilities and Diagnostics Features
Setup Utilities (F10) and diagnostic features provide information needed about the computer
system when contacting Customer Support. These tools can also be used to:
■ Change factory default settings and to set or change the system configuration, which may be
necessary when you add or remove hardware.
■ Determine if all of the devices installed on the computer are recognized by the system and
functioning properly.
■ Determine information about the operating environment of the computer.
■ Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■ Establish and manage passwords and other security features.
■ Establish and manage energy-saving timeouts.
All features identified in this chapter may not be available on all HP products.
✎
2
2.1 Power-On Self-Test (POST)
POST is a series of diagnostic tests that runs automatically when the system is turned on. POST
checks the following items to ensure that the computer system is functioning properly:
■ Keyboard
■ Memory modules
■ Diskette drives
■ All IDE and SCSI mass storage devices
■ Processors
■ Controllers
If the Power-On Password is set, a key icon appears on the screen while POST is running. You
✎
will need to enter the password before continuing. Refer to Chapter 3, Section
on setting, deleting, or bypassing the password.
If POST finds an error in the system, an audible and/or visual message occurs. For POST error
messages and their solutions refer to Appendix C, “POST Error Messages.”
3.1for information
Service Reference Guide, d500 336492-003 2–1
Setup Utilities and Diagnostics Features
2.2 Computer Setup Utilities
Use Computer Setup Utilities (F10) to:
■ Modify or restore factory default settings.
■ Set the system date and time.
■ Set, view, change, or verify the system configuration including settings for processor,
graphics, memory, audio, storage, communications, and input devices.
■ Modify the boot order of bootable devices such as hard drives, di skett e dri v es, optical dri v es,
or LS-120 drives.
■ Configure the boot priority of IDE (ATA) and SCSI hard drive controllers.
■ Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests
run during a Full Boot. You can set your system to:
❏ always Quick Boot (default);
❏ periodically Full Boot (from every 1 to 30 days); or
❏ always Full Boot.
■ Enable or disable Network Server Mode, which allows the computer to boot the operating
system when the power-on password is enabled with or without a keyboard or mouse
attached. When attached to the system, the keyboard and mouse remain locked until the
power-on password is entered.
■ Select POST Messages Enabled or Disabled to change the display status of Power-On
Self-Test (POST) messages. POST Messages Disabled suppresses most POST messages,
such as memory count, product name, and other non-error text messages. If a POST error
occurs, the error is displayed regardless of the mode selected. To manually switch to POST
Messages Enabled during POST, press any key (except
■ Establish an Ownership Tag, the text of which is displayed each time the syst em is turned on
F1 through F12).
or restarted.
■ Enter the Asset Tag or property identification number assigned by your company to this
computer.
■ Enable power-on password prompting during system restarts (warm boots) as well as during
power-on.
■ Establish a setup password that controls access to Computer Setup (F10) Utility and the
settings described in this section.
■ Secure the integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.
■ Enable or disable Master Boot Record (MBR) Security.
■ Enable or disable removable media boot ability.
■ Enable or disable removable media write ability (when supported by hardware).
■ Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■ Replicate your system setup by saving system configuration information on diskette and
restoring it on one or more computers.
■ Execute self-tests on a specified IDE (ATA) hard drive (when supported b y the drive).
■ Enable or disable DriveLock security (when supported by MultiBay drive).
2–2 336492-003 Service Reference Guide, d500
2.2.1 Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning on the computer or restarting the system. To
access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start >Shut Down >Restart
the Computer.
2. Press the F10 key as soon as the monitor light turns green.
If you do not press the F10 key at the appropriate time, you must turn the computer off, then on
✎
again, and press the F10 key again to access the utility.
3. Select your language from the list and press the Enter key.
4. A choice of four headings appears in the Computer Setup Utilities menu: File, Storage,
Security, and Advanced.
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press
Utilities menu, press
6. To apply and save changes, select File > Save Changes and Exit.
Esc.
Enter. To return to the Computer Setup
Setup Utilities and Diagnostics Features
❏ If yo u have made changes that you do not want applied, select Ignore Changes and
Exit.
❏ To reset to factory settings, select Set Defaults and Exit. This option will restore the
original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the ROM is saving your F10 Computer Setup
Ä
changes because the CMOS could become corrupted. It is safe to turn off all power to the computer after
you exit the F10 Setup screen.
Service Reference Guide, d500 336492-003 2–3
Setup Utilities and Diagnostics Features
2.2.2 Computer Setup Menu
.
Heading Option Description
File System Information Lists product name, processor type/speed/stepping, cache size
(L1/L2), system ROM family and version, installed memory size,
chassis serial number, integrated MAC for enabled or
embedded NIC (if applicable), and asset tracking number.
About Displays copyright information.
Set Time and Date Allows you to set system time and date.
Save to Diskette Saves system configuration, including CMOS, to a formatted
blank 1.44-MB diskette in file CPQsetup.txt. Save/Restore for
DiskOnKey is supported.
Restore from
Diskette
Set Defaults and
Exit
Ignore Changes
and Exit
Save Changes and
Exit
Storage Device
Configuration
Restores system configuration from a diskette. Save/Restore for
DiskOnKey is supported.
Restores factory default settings which includes clearing any
established passwords.
Exits Computer Setup without applying or saving any changes.
Saves changes to system configuration and exits Computer
Setup.
Lists all installed non-SCSI storage devices.
SCSI storage drives will not be listed in Computer (F10)
✎
Setup.
When a device is selected, detailed information and options
are displayed. The following options may be presented:
Diskette Type (For legacy diskette drives only)
Identifies the highest capacity media type accepted by the
diskette drive. Options are 3.5" 1.44 MB and 5.25" 1.2 MB.
Drive Emulation (IDE devices only)
Allows you to select a drive emulation type for a storage device.
(For example, a Zip drive can be made bootable by selecting
disk emulation.)
Drive Type Emulation Options
ATAPI Zip drive None (treated as Other).
Diskette (treated as diskette drive).
IDE Hard disk None (treated as Other) Disk (treated as
hard drive).
Legacy diskette No emulation options available.
IDE CD-ROM No emulation options available.
2–4 336492-003 Service Reference Guide, d500
Setup Utilities and Diagnostics Features
Heading Option Description
Storage
(continued)
Device
Configuration
(continued)
Drive Type
(continued)
ATAPI LS-120 None (treated as Other).
Transfer Mode (IDE devices only)
Specifies the active data transfer mode. Options (subject to
device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra
DMA 0, and Max UDMA.
Translation Mode (IDE disks only)
Lets you select the translation mode to be used for the device.
This enables the BIOS to access disks partitioned and formatted
on other systems and may be necessary for users of older
versions of Unix (e.g., SCO Unix version 3.2). Options are
Bit-Shift, LBA Assisted, User, and None.
Ordinarily, the translation mode selected automatically by the
Ä
BIOS should not be changed. If the selected translation mode
is not compatible with the translation mode that was active
when the disk was partitioned and formatted, the data on the
disk will be inaccessible.
Translation Parameters (IDE disks only)
Allows you to specify the parameters (logical cylinders, heads,
and sectors per track) used by the BIOS to translate disk I/O
requests (from the operating system or an application) into terms
the hard drive can accept. Logical cylinders may not exceed
1024. The number of heads may not exceed 256. The number
of sectors per track may not exceed 63. These fields are only
visible and changeable when the drive translation mode is set
to User.
Emulation Options
(continued)
Diskette (treated as diskette drive).
Multisector Transfers (IDE disks only)
Specifies how many sectors are transferred per multi-sector PIO
operation. Options (subject to device capabilities) are Disabled,
8, and 16.
Options Removable Media Boot
Enables/disables ability to boot the system from removable
media.
Removable Media Write
Enables/disables ability to write data to removable media.
This feature applies only to legacy diskette, (IDE/ATA)
✎
LS-120 Superdisk, (IDE/ATA) LS-240 Superdisk, and
(IDE/ATA) PD-optical drives.
After saving changes to Removable Media Boot, the
✎
computer will restart. Manually, turn the computer off, then
on.
Primary IDE Controller *
Allows you to enable or disable the primary IDE/ATA controller.
*Option supported on select models.
Service Reference Guide, d500 336492-003 2–5
Setup Utilities and Diagnostics Features
Heading Option Description
Storage
(continued)
Options
(continued)
Secondary IDE Controller *
Allows you to enable or disable the secondary IDE/ATA
controller.
Diskette MBR Validation *
Allows you to enable or disable strict validation of the diskette
Master Boot Record (MBR).
If you use a bootable diskette image that you know to be
✎
valid, and it does not boot with Diskette MBR Validation
enabled, you may need to disable this option in order to use
the diskette.
BIOS IDE DMA Transfers
Allows you to control how BIOS disk I/O requests are serviced.
When “Enable” is selected, the BIOS will service all disk I/O
requests with DMA data transfers. When “Disable” is selected,
the BIOS will service all disk I/O requests with PIO data
transfers.
SATA Configuration *
Allows you to choose how the SATA controller and devices are
accessed by the operating system.
“Add as a Separate Controller” is the default option. Up to 4
PATA and 2 SATA devices may be accessed in this mode. The
SATA and PATA controllers appear as two separate IDE
controllers. Use this option with Win 2K and Win XP.
• SATA 0 is seen as SATA Primary Device 0
• SATA 1 (if present) is seen as SATA Secondary Device 0
“Replace Primary IDE Controller” is the other option. Up to 2
PATA and 2 SATA devices may be accessed in this mode. The
SATA and PATA controllers appear as one combined IDE
controller. Use this option with Win 98 and earlier operating
systems.
• SATA 0 replaces PATA Primary Device 0
• SATA 1 replaces PATA Primary Device 1
IDE DPS Self-Test Allows you to execute self-tests on IDE hard drives capable of
performing the Drive Protection System (DPS) self-tests.
This selection will only appear when at least one drive
✎
capable of performing the IDE DPS self-tests is attached to the
system.
Controller Order Allows you to specify the order of the attached hard drive
controllers. The first hard drive controller in the order will have
priority in the boot sequence and will be recognized as drive C
(if any devices are attached).
*Option supported on select models.
2–6 336492-003 Service Reference Guide, d500
Setup Utilities and Diagnostics Features
Heading Option Description
Storage
(continued)
Security Setup Password Allows you to set and enables setup (administrator) password.
Boot Order Allows you to specify the order in which attached peripheral
devices (such as a diskette drive, hard drive, optical drive, or
network interface card) are checked for bootable operating
system image. Each device on the list may be individually
excluded from or included for consideration as a bootable
operating system source.
MS-DOS drive lettering assignments may not apply after a
✎
non-MS-DOS operating system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device
specified in Boot Order, restart the computer and press F9
when the F10=Setup message appears on the screen. After
POST is completed, a list of bootable devices is displayed. Use
the arrow keys to select the preferred bootable device and press
Enter. The computer then boots from the selected non-default
device for this one time.
If the setup password is set, it is required to change
✎
Computer Setup options, flash the ROM, and make changes
to certain plug and play settings under Windows.
See the Troubleshooting Guide for more information.
Power-On
Password
Allows you to set and enable power-on password.
See the Troubleshooting Guide for more information.
Password Options
(This selection will
appear only if a
power-on
password is set.)
Smart Cover Allows you to enable/disable Smart Cover Lock.
Smart Sensor Allows you to:
*Option supported on select models.
Allows you to specify whether the password is required for
warm boot (CTRL+ALT+DEL).
See the Desktop Management Guide for more information.
Notify User alerts the user that the sensor has detected that
✎
the cover has been removed. Setup Password requires that
the setup password be entered to boot the computer if the
sensor detects that the cover has been removed.
This feature is supported on select models only. See the Desktop
Management Guide for more information.
Enable/disable the Smart Sensor.
Notify User alerts the user that the sensor has detected that
✎
the cover has been removed. Setup Password requires that
the setup password be entered to boot the computer if the
sensor detects that the cover has been removed.
This feature is supported on select models only. See the Desktop
Management Guide for more information.
Service Reference Guide, d500 336492-003 2–7
Setup Utilities and Diagnostics Features
Heading Option Description
Security
(continued)
DriveLock* Allows you to assign or modify a master or user password for
select IDE hard drives (not supported on SCSI hard drives).
When this feature is enabled, the user is prompted to provide
one of the DriveLock passwords during POST. If neither is
successfully entered, the hard drive will remain inaccessible
until one of the passwords is successfully provided during a
subsequent cold-boot sequence.
This selection will only appear when at least one drive that
✎
supports the DriveLock feature is attached to the system.
This feature is supported on select models only. See the Desktop
Management Guide for more information.
Master Boot
Record Security*
Allows you to enable or disable Master Boot Record (MBR)
Security.
When enabled, the BIOS rejects all requests to write to the MBR
on the current bootable disk. Each time the computer is
powered on or rebooted, the BIOS compares the MBR of the
bootable disk to the previously saved MBR. If changes are
detected, you are given the option of saving the MBR on the
current bootable disk, restoring the previously-saved MBR, or
disabling MBR security. You must know the setup password if
one is set.
Disable MBR Security before intentionally changing the
✎
formatting or partitioning of the current bootable disk.
Several disk utilities (such as FDISK and FORMAT) attempt to
update the MBR.
If MBR Security is enabled and disk accesses are being
serviced by the BIOS, write requests to the MBR are rejected,
causing the utilities to report errors.
If MBR Security is enabled and disk accesses are being
serviced by the operating system, any MBR change will be
detected by the BIOS during the next reboot, and an MBR
Security warning message will be displayed.
Save Master Boot
Record*
Restore Master
Boot Record*
*Option supported on select models.
2–8 336492-003 Service Reference Guide, d500
Saves a backup copy of the Master Boot Record of the current
bootable disk.
Only appears if MBR Security is enabled.
✎
Restores the backup Master Boot Record to the current bootable
disk.
Only appears if all of the following conditions are true:
✎
MBR Security is enabled.
A backup copy of the MBR has been previously saved.
The current bootable disk is t he same disk from which the
backup copy of the MBR was saved.
Restoring a previously saved MBR after a disk utility or
Ä
operating system has modified the MBR may cause the data
on the disk to become inaccessible. Only restore a previously
saved MBR ifyou are confident that the current bootable
disk’s MBR has been corrupted or infected with a virus.
Setup Utilities and Diagnostics Features
Heading Option Description
Security
Device Security* Enables/disables serial ports A and B, parallel port, front USB
(continued)
Network Service
Boot
System IDs Allows you to set:
*Option supported on select models.
ports, all USB ports, system audio, network controllers (some
models), Multibay devices (some models), and SCSI controllers
(some models).
Enables/disables the computer’s ability to boot from an
operating system installed on a network server. (Feature
available on NIC models only; the network controller must
reside on the PCI bus or be embedded on the system board.)
• Asset tag (18-byte identifier) and ownership Tag (80-byte
identifier displayed during POST).
See Chapter 3, Desktop Management, in this Guide.
• Chassis serial number or Universal Unique Identifier (UUID)
number. The UUID can only be updated if the current
chassis serial number is invalid. (These ID numbers are
normally set in the factory and are used to uniquely identify
the system.)
Keyboard locale setting (for example, English or German) for
System ID entry.
Service Reference Guide, d500 336492-003 2–9
Setup Utilities and Diagnostics Features
Heading Option Description
Advanced** Power-On Options Allows you to set:
POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days).
POST messages (enable/disable).
Safe POST* (enable/disable). Enabling this feature allows the
ROM to monitor add-in cards during boot. If an add-in card
does not work or initialize correctly, then on the next boot all
cards will be skipped during POST.
F9 prompt (enable/disable). Enabling this feature will display
the text F9=Boot Menu during POST. Disabling this feature
prevents the text from being displayed but pressing F9 will still
access the Shortcut Boot (Order) Menu screen. See Storage >
Boot Order for more information.
F10 prompt (enable/disable). Enabling this feature will display
the text F10=Setup during POST. Disabling this feature
prevents the text from being displayed but pressing F10 will still
access the Setup screen.
F12 prompt (enable/disable). Enabling this feature will display
the text F12=Network Service Boot during POST.
Disabling this feature prevents the text from being displayed but
pressing F12 will still force the system to attempt booting from
the network.
Option ROM* prompt (enable/disable). Enabling this feature
will cause the system to display a message before loading
options ROMs.
Remote wakeup boot source (remote server/local hard drive).
After Power Loss (off/on): After power loss, if you connect your
computer to an electric power strip and would like to turn on
power to the computer using the switch on the power strip, set
this option to ON.
If you turn off power to your computer using the switch on a
✎
power strip, you will not be able to use the suspend/sleep
feature or the Remote Management features.
* Available on select models.
**These options should be used by advanced users only.
2–10 336492-003 Service Reference Guide, d500
Setup Utilities and Diagnostics Features
Heading Option Description
Advanced**
(continued)
Power-On Options
(continued)
Allows you to set: (continued)
POST Delay (in seconds) (enable/disable). Enabling this feature
will add a user-specified delay to the POST process. This delay
is sometimes needed for hard disks on some PCI cards that spin
up very slowly; so slowly that they are not ready to boot by the
time POST is finished. The POST delay also gives you more time
to select F10 to enter Computer (F10) Setup.
I/O APIC Mode (enable/disable). Enabling this feature will
allow Microsoft Windows Operating system to run optimally.
This feature must be disabled for certain non-Microsoft
Operating Systems to work properly.
ACPI/USB Buffers @ Top of Memory (enable/disable).
Enabling this feature places USB memory buffers at the top of
memory. The advantage of remapping is that it allows space in
the DOS Compatibility Hole range, below 1MB, to be made
available for additional PCI plug-in cards that need option
ROM space. The disadvantage is that a popular memory
manager, HIMEM.SYS, does not work properly when USB
buffers are at top of memory AND the system has 64 KB or less
of RAM.
NIC Option ROM Download (enable/disable). The BIOS
contains an embedded NIC option ROM to allow the unit to
boot through the network to a PXE server. This is typically used
to download a corporate image to a hard drive. The NIC
option ROM takes up memory space below 1MB commonly
referred to as DOS Compatibility Hole (DCH) space. This space
is limited. This F10 option will allow users to disable the
downloading of this embedded NIC option ROM thus giving
more DCH space for additional PCI cards which may need
option ROM space. The default will be to have the NIC option
ROM enabled.
Hot-Pluggable MultiBay Floppy* (enable/disable). Enabling
this feature allows you to hot-plug a MultiBay floppy into a
system running Windows 2000 or XP.
Onboard Devices Allows you to set resources for or disable onboard system
devices (serial port, parallel port, or diskette controller).
PCI Devices Lists currently installed PCI devices and their IRQ settings.
Allows you to reconfigure IRQ settings for these devices or to
disable them entirely. These settings have no effect under an
APIC-based operating system.
* Available on select models.
**These options should be used by advanced users only.
Service Reference Guide, d500 336492-003 2–11
Setup Utilities and Diagnostics Features
Heading Option Description
Advanced**
(continued)
Bus Options* Allows you to enable or disable:
PCI bus mastering, which allows a PCI device to take control of
the PCI bus.
PCI VGA palette snooping, which sets the VGA palette
snooping bit in PCI configuration space; only needed when
more than one graphics controller is installed.
PCI SERR# generation.
ECC support allows hardware-based error correction for
ECC-capable memories.
Device options Allows you to set:
C1 Halt Disconnect.* Enabled by default on select models.
Allows user to disconnect Front Side Bus during idle time to
reduce power consumption.
Printer mode (bi-directional, EPP+ECP, output only).
Num Lock state at power-on (off/on).
PME (power management event) wakeup events
(enable/disable).
Processor cache (enable/disable).
Hyper-Threading* (enable/disable).
ACPI S3* support (enable/disable). S3 is an ACPI sleep state
that some add-in hardware options may not support.
If the ACPI S3 support option is not presented, the other ACPI
✎
S3 options (ACPI S3 Video REPOST, AXPI S3 Hard disk
Reset, and ACPI S3 PS2 Mouse Wakeup) will not be
available.
ACPI S3 Video REPOST* (enable/disable). This feature reruns
the video option ROM on a boot from the S3 state.
ACPI S3 Hard Disk Reset* (enable/disable). Resets the hard
disk on a boot from the S3 sleep state.
ACPI S3 PS2 Mouse Wakeup* (enable/disable). Allows the
mouse to wake the system from the S3 sleep state.
AGP Aperture size* Allows you to specify the amount of system
memory reserved for use by your graphics controller.
Monitor Tracking (enable/disable). Allows ROM to save
monitor asset information.
Unique Sleep State Blink Patterns*. Allows you to choose an
LED blink pattern that uniquely identifies each sleep state.
Frame Buffer Size* Allows you to specify amount of system
memory dedicated to the embedded graphics frame buffer. The
AUTO setting attempts to optimize the frame buffer size
depending on the amount of total system memory.
PCI VGA
Configuration
* Available on select models.
**These options should be used by advanced users only.
2–12 336492-003 Service Reference Guide, d500
Displayed only if there are multiple PCI video adapters in the
system. Allows you to specify which VGA controller will be the
“boot” or primary VGA controller.
2.3 Diagnostics for Windows
The Diagnostics for Windows (DFW) utility is a component of Intelligent Manageability that
allows you to view information about the hardware and software configuration of the computer
while running Microsoft Windows (Microsoft Windows 2000 and Microsoft Windows XP). It
also allows you to perform hardware and software tests on the subsystems of the computer.
When you invoke Diagnostics for Windows, the current configuration of the computer is shown
on the Overview screen. There is access from this screen to several categories of information
about the computer and the Test tab. The information in every screen of the utility can be saved
to a file or printed.
To test all subsystems, you must log in as the administrator. If you do not log in as the
✎
administrator, you will be unable to test some subsystems. The inability to test a subsystem will
be indicated by an error message under the subsystem name in the Test window or by shaded
check boxes that cannot be selected.
Use Diagnostics for Windows in the following instances to:
■ Determine if all the devices installed on the computer are recognized by the system and
functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
Setup Utilities and Diagnostics Features
■ Third party devices not supported by HP may not be detected. Save, print, or display the
information generated by the utility.
2.3.1 Detecting Diagnostics for Windows
Some computers ship with the Diagnostics for Windows preloaded, but not preinstalled.
To determine whether Diagnostics for Windows is installed:
1. Access the location of the Diagnostics icons:
❏ In Windows 2000 Professional, select Start > Settings > Control Panel.
❏ In Windows XP Home or Windows XP Professional, select Start > Control Panel >
Performance and Maintenance.
2. If icons for Configuration Record and Diagnostics for Windows are present, the Diagnostics
for Windo ws utility is installed. If the icons are not present, the utility is eit her not preloaded
or not installed.
2.3.2 Installing Diagnostics for Windows
If Diagnostics for Windows is not preloaded, you can download the Diagnostics for Windows
SoftPaq from the following Web site:
http://www.hp.com/support/files
Once the software has been downloaded onto the hard drive it may be installed by performing
these steps:
1. Close all Windows applications.
2. Install the Diagnostics for Windows utility:
❏ In Windows XP, select Start > Setup Software icon. Select Diagnostics for Windo ws >
Next button, then follow the instructions on the screen.
Service Reference Guide, d500 336492-003 2–13
Setup Utilities and Diagnostics Features
❏ In Windows 2000, select the Setup Software icon on the Desktop > Diagnostics for
Windows > Next button, then follow the instructions on the screen.
❏ In either Windows XP or Windows 2000, if the Setup Software icon is not on the
Desktop or in the Start menu, run the Setup program from the C:\CPQAPPS\DIAGS
directory or select Start > Run and type the following in the command line:
C:\CPQAPPS\DIAGS\SETUP.
3. Click Next to install Diagnostics for Windows.
4. After the program has finished installing, you may be prompted to restart the computer, or it
may automatically restart. If prompted, click Finish to restart the computer or Cancel to exit
the program. You must restart the computer to complete the installation of Diagnostics for
Windows.
If you want to upgrade an existing v ersion of Diagnostics for W indo ws installed on the computer ,
✎
http://www.hp.com/support/files and click on an applicable product. Locate the desired
visit
software and download the latest version. Execute the downloaded file and select Repair to
update the installed version. This will cause the new version to overwrite the old version.
2.3.3 Using Categories in Diagnostics for Windows
To use categories:
1. Click Start > HP Information Center > Diagnostics for Windows. You can also select the
Diagnostics for Windows icon, located in the Control Panel.
The screen displays the overview of the computer hardware and software.
❏ In Windows 2000 Professional, select Start > Settings > Control Panel, then select
Diagnostics for Windows.
❏ In Windows XP Home and Windows XP Professional, select Start > Control Panel >
Performance and Maintenance, then select Diagnostics for Windows.
2. For specific hardware and software information, select a category from the Categories
pull-down menu or the appropriate icon on the toolbar.
As the cursor moves over the toolbar icons, the corresponding category name is displayed.
✎
3. To display more detailed information in a selected category, click More in the Information
Level box in the lower left corner of the window or click Level at the top of the screen and
select More.
4. Review, print, and/or save this information as desired.
❏ To print the information, click File > Print. Select one of the following options:
Detailed Report (All Categories), Summary Report (All Categories), or Current
Category. Click OK to print the report you selected.
❏ To save the information, click File > Save As. Select one of the following options:
Detailed Report (All Categories), Summary Report (All Categories), or Current
Category. Click OK to save the report you selected.
5. To exit Diagnostics for Windows, click File, and then click Exit.
2–14 336492-003 Service Reference Guide, d500
Setup Utilities and Diagnostics Features
Menu Bar—File, Categories, Navigation, Level, Tab, Help
At the top of the Diagnostics for Windows screen is the Menu Bar consisting of six pull-down
menus. Selecting an item will provide the following information on the system:
■ File—Save As, Print, Printer Setup, Exit
■ Categories
❏ System—System board, ROM, date, and time
❏ Asset Control—Asset tag, system serial number, and processor
❏ Input Devices—Keyboard, mouse, and joystick(s)
❏ Communication—Ports
❏ Storage—Storage drives
❏ Graphics—Graphics
❏ Memory—System board and Windows memory
❏ Multimedia—Optical storage (CD, DVD, and so on) and audio
❏ Windows—Windows
❏ Architecture—PCI Device
❏ Resources—IRQ, I/O, and Memory Map
❏ Health—Status of system temperature and hard drives
❏ Miscellaneous—CMOS, DMI, BIOS, System, Product Name, and Serial Number
■ Navigation—Previous Category (F5), Next Category (F6)
■ Level—Less (F7), More (F8) <information on the screen>
■ Tab
❏ Overview—Displays general information about the computer. This window is displayed
when first starting the utility. The left side of the window shows hardware information,
while the right side shows software information.
❏ Test—Allows you to choose various parts of the system to test. You can also choose the
type of test and testing
❏ Status—Displays the status of each test in progress. You can cancel testing by clicking
mode.
the Cancel Testing button.
❏ Log—Displays a log of tests for each device.
❏ Error—Displays any errors that occurred during device testing. The window lists the
device being tested, the type and number of errors, and the error code.
■ Help—Contents, How to use Help, About
Service Reference Guide, d500 336492-003 2–15
Setup Utilities and Diagnostics Features
2.3.4 Running Diagnostic Tests in Diagnostics for Windows
To run diagnostic tests:
1. Click Start > HP Information Center > Diagnostics for Windows.
Alternately, you can access Diagnostics for Windows via the control panel.
The screen displays the overview of the computer hardware and software. Five tabs are
displayed below the row of icons: Overview, Test, Status, Log, and Error.
2. Click the Test tab, or click Tab at the top of the screen and select Test.
3. Select one of the following options:
❏ Quick Test—Runs a quick, general test on each device. Requires no user intervention if
Unattended Mode is selected.
❏ Complete Test—Runs maximum testing of each device. The user can select Interactive
Mode or Unattended Mode.
❏ Custom Test—Runs only the tests you select. To select specific devices or tests, find the
device in the list, then select the check box beside each test. When selected, a red check
mark is displayed in the box. Some tests selected may require user intervention.
To test all subsystems, you must log in as the administrator. If you do not log in as the
✎
administrator, you will be unable to test some subsystems. The inability to test a subsystem will
be indicated by an error message under the subsystem name in the Test window or by shaded
boxes that cannot be checked.
4. Select Interactive Mode or Unattended Mode. In Interactive Mode, the diagnostic software
will prompt you for input during tests that require it. Some tests require interaction and will
display errors or halt testing if selected in conjunction with Unattended Mode.
❏ Inte ractive Mode provides maximum control over the testing process. You determine
whether the test passed or failed and may be prompted to insert or remove devices.
❏ Unattended Mode does not display prompts. If errors are found, they are displayed when
testing is complete.
5. Click the Begin Testing button at the bottom of the window. Test Status is displayed,
showing the progress and result of each test. For more details on the tests run, click the Log
tab or click Tab at the top of the screen and select Log.
6. To view a test report, select one of three tabs:
❏ Status—Summarizes the tests run, passed, and failed during the current testing session.
❏ Log—Lists tests run on the system, the numbers of times each test has run, the number
of errors found on each test, and the total run time of each test.
❏ Error—Lists all errors found on the computer with their error codes.
7. To save a test report:
❏ Select the Log tab Save button to save a Log tab report.
❏ Select the Error tab Save button to save an Error tab report.
2–16 336492-003 Service Reference Guide, d500
8. To print a test report:
❏ If the report is on the Log tab, select File > Save As, then print the f ile from the selected
folder.
❏ If the report is on the Error tab, select the Error tab Print button.
9. If errors are found, click the Error tab to display more detailed information and
recommended actions.
10. Click Print or save the error information for future reference.
11. To exit Diagnostics for Windows, click File > Exit.
2.4 Configuration Record
The Configuration Record utility is a windows-based information-gathering tool that gathers
critical hardware and software information from various computer subsystems. The information
includes such things as the ROM, asset tag, processor, physical drives, PCI devices, memory,
graphics, operating system version number, operating system parameters, and the operating
system startup files to give a complete view of the computer. Configuration Record provides a
means for automatically identifying and comparing configuration changes, and has the ability to
maintain a configuration history. The information can be saved as a history of multiple sessions.
Setup Utilities and Diagnostics Features
This utility allows the resolution of problems without taking the computer offline and assists in
maximizing the computer availability. The information obtained by the utility is useful in
troubleshooting system problems, and streamlines the service process by enabling quick and easy
identification of system configurations.
The utility displays it findings in a Now.log file. If the original Base.log file is present in the
cpqdiags directory, the Base.log file is displayed next to the Now.log file in a split window with
the differences between the two highlighted in the color red.
2.4.1 Installing Configuration Record
The Configuration Record is part of Diagnostics for Windows and is automatically installed at
the same time as Diagnostics for Windows.
2.4.2 Running Configuration Record
To run this program:
1. Click Start > HP Information Center > Configuration Record.
Alternately, you can access Diagnostics for Windows via the control panel.
The Configuration Record utility has two view options: Show Changed Items Only and Show
✎
All. The default view is Show
color red since it shows only the differences. Switching to Show All displays the complete,
comprehensive view of the system.
Changed Items Only, therefore all the text is displayed in the
2. The default view is Show Changed Items Only. To view all the information gathered by
Configuration Record, click View at the top of the window and select Show All, or click the
Show All Items icon.
3. To sa v e the information in t he left or right windo w, select File > Save Window File and then
select Left Window File or Right Window File.
Service Reference Guide, d500 336492-003 2–17
Setup Utilities and Diagnostics Features
Saving the configuration of the computer periodically allows the user to keep a history of the
✎
configuration. This history may be useful to you in the future if the system ever encounters a
problem that needs debugging.
4. To exit Configuration Record, click File, then click Exit.
2.5 Remote Diagnostics Enabling Agent
This utility provides a Web browser interface to Diagnostics for Windows. It enables remote
control of the diagnostics and facilitates easy transfer of computer information from remote
machines to a service provider.
The Remote Diagnostics Enabling Agent captures hardware configuration and provides the
ability to perform tests remotely to diagnose computer problems. In addition, the Remote
Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the
HP Management Agents. These hardware devices are automatically selected for testing by the
Remote Diagnostics Enabling Agent.
The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also
✎
installed.
The Remote Diagnostics Enabling Agent is pre-loaded on some computers and is available
through a SoftPaq at http://www.hp.com under Support and Drivers.
2.5.1 Installing or Upgrading Remote Diagnostics
Enabling
Agent
1. Visit http://www.hp.com/support/files and click on the applicable product.
2. Locate the appropriate software and download the latest version.
3. Execute the downloaded file. If you are upgrading an existing version, select Repair for the
new version to overwrite the old version.
2.5.2 Running the Remote Diagnostics Enabling Agent
1. Select the Remote Diagnostics icon located in the Control Panel.
The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration
✎
Record in a browser window. Both of these utilities can be run remotely or locally.
2. To exit Remote Diagnostics, click File and then click Close.
2.6 Protecting the Software
To protect software from loss or damage, you should keep a backup copy of all system software,
applications, and related files stored on the hard driv e. See the operating system or backup utility
documentation for instructions on making backup copies of data files.
2–18 336492-003 Service Reference Guide, d500
Loading...