HP (Hewlett-Packard) BrioBA410 User Manual

HP

Brio BA410

Business PCs *

* PC professionnels

www.hp.com/go/briosupport

Table of Contents

Setting Up Your HP Brio

UnpackingthePCandMonitor................ 2

ConnectingDevicestoYourHPBrioPC......... 3

ComfortandSafetyChecklist................. 6

Getting Started with Your HP Brio

StartingYourHPBrio...................... 10

SettingUpWindows....................... 10

WakingYourHPBriofromaSleepState ....... 11

StoppingYourHPBrio..................... 11

YourPC’sDesktop........................ 12

HPBrioCenter-YourDesktopAssistant ........ 13

UsingYourSoftware ...................... 16

FindingInformationontheWeb .............. 16

SecuringYourHPBrio ..................... 16

If You Have a Problem

WhattoDoFirst.......................... 18

MyHPBrioDoesn’tStartProperly............ 19

MyHPBrioIsn’tWorkingProperly............ 21

WhatKindofProblemIsIt?................. 22

HP Brio Guide

HardwareProblems....................... 23

SoftwareProblems ....................... 31

MyHPBrioHasanAudio(Sound)Problem...... 33

MyHPBrioDetectsanErroratStartup........ 35

FrequentlyAskedQuestions................. 41

NeedMoreHelp?......................... 41

HPHardwareDiagnostics(e-DiagTools)........ 42

HPBrioAssistCD-ROM.................... 43

SupportandInformationServices............. 45

Upgrading and Replacing HP Brio Hardware

Important-BeforeYouStart ................ 48

InsidetheComputer....................... 48

AccessingInternalComponents.............. 49

ReplacingtheSystemBoard................. 55

CablesandConnectorsinYourPC............ 57

ReplacingaProcessor ..................... 58

ReplacingtheFloppyDrive.................. 59

ReplacingtheHardDrive ................... 60

InstallinganExpansionBayDrive............. 62

InstallingaMemoryModule................. 65

InstallinganExpansionCard................. 66

ReplacingthePowerSupplyUnit............. 67

ReplacingtheBattery...................... 69

ii

Technical Information

HPSetupProgram........................ 72

Clearing Your PC’s CMOS (BIOS) Settings . . . . . . 74

YourPC’sBIOS .......................... 76

TechnicalCharacteristics................... 77

Regulatory, Warranty and Support

RegulatoryInformation..................... 80

RecyclingyourPC ........................ 85

HPHardwareWarranty .................... 86

HPSoftwareLimitedWarranty............... 94

HPSoftwareLicenseAgreement ............. 95

InternationalWarranty..................... 97

HP Year 2000 Warranty . . . ................. 97

HP Customer Care Center Phone Numbers . . . . . . 98

OtherServices........................... 99

Part Number 5970-5010-EN
Printed 05/00 in

Paper not bleached with chlorine

iii

Important Safety Information

For your safety, never remove the PC’s cover without first removing the power
cord and any connection to a telecommunications network. Always replace the
cover before switching the PC on again.

For your safety, always connect equipment to a grounded electrical wall outlet.
Always use a power cord with a properly grounded plug, such as the one provided
with the equipment, or one in compliance with your national safety standards. The
equipment can be disconnected from the power by removing the power cord from
the power outlet. This means the equipment must be located close to an easily
accessible electrical outlet.

To avoid electrical shock, do not open the power supply. There are no user­serviceable parts inside.

There is a danger of explosion if the battery is incorrectly installed. For your
safety, never attempt to recharge, disassemble or burn an old battery. Only replace
the battery with the same or equivalent type, as recommended by the
manufacturer. The battery in this PC is a lithium battery that does not contain any
heavy metals. Nevertheless, in order to protect the environment, do not dispose of
batteries in household waste. Please return used batteries either to the shop from
which you bought them, or to the dealer from whom you purchased your PC, or to
HP, so that they can either be recycled or disposed of in the correct way. Returned
used batteries will be accepted free of charge.

Do not attempt to connect this product to the phone line during a lightning storm.
Never install telephone jacks in wet locations unless the telephone line has been
disconnected at the network interface. Never touch uninsulated telephone wires
or terminals unless the telephone line has been disconnected at the network
interface. Use caution when installing or modifying telephone lines. Avoid using a
telephone (other than a cordless type) during a lightning storm. There may be a
risk from lightning. Do not use the telephone to report a gas leak in the vicinity of
the leak. Never touch or remove the communications board without first removing
the connection to the telephone network.
Use minimum Nº 26 AWG wire for telephone cable.

Choosing a Comfortable Workspace

Choose a workspace for your computer near a grounded electrical wall
socket. If your monitor has a tilt-swivel base, attach it to the monitor as
described in the monitor manual. Position the monitor on your desk.
Position the computer to allow proper ventilation and access to the cables.

WARNING

If you are in doubt that you can lift the equipment safely, do not try to move it without
help.

iv

HP Brio Information Roadmap

HP Brio Guide

The HP Brio Guide (this manual) will help you:

•

Set up and begin using your HP Brio PC for the first time

• Troubleshoot your PC

• Upgrade and replace components in your PC

• Find out where to get more information.

Your PC’s Online HP Brio Center

HP Brio Center

• Using your PC

• Using Windows

• Fixing problems with your PC.

Refer to “HP Brio Center-Your Desktop Assistant” on page 13 for more
information.

Information on the HP Brio Support Web Site

Refer to the HP Brio support web site (
for a wide range of information, including:

• Downloadable documentation

•

Service and support options

• The latest versions of drivers and utilities

•

BIOS updates

• Answers to Frequently Asked Questions.

- for information on:

www.hp.com/go/briosupport

)

HP Brio Assist CD-ROMs

Used for a full system recovery or alternative OS installation. Includes
instructions on how to recover your preloaded software including
operating system, drivers and utilities.

v

Notice

The information contained in this document is subject to change without
notice.

Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard
shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or
use of this material.

This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be
photocopied, reproduced, or translated to another language without the
prior written consent of Hewlett-Packard Company.

Adobe and Acrobat  are trademarks of Adobe Systems Incorporated.
Microsoft, MS-DOS, Windows and Windows NT are U.S registered

trademarks of Microsoft Corporation.
Hewlett-Packard France

Business Desktop Division
38053 Grenoble Cedex 9
France

© 2000 Hewlett-Packard Company

Important Ergonomic Information

Improper and prolonged use of keyboards and input devices are among those tasks associated
with repetitive strain injury (RSI) to soft tissues in the hands and arms. If you do experience
discomfort or pains while using any computing equipment, discontinue use immediately and
consult your physician as soon as possible.

Your comfort and safety are our primary concern. Consequently, we strongly recommend that
you read HP’s ergonomic information before using your PC. For detailed information, refer to
HP’s online version of “Working in Comfort” which is preloaded on your PC’s hard disk or visit
HP’sWorkinginComfortWebsiteat:www.hp.com/ergo/.Asummaryisprovidedinthe
Comfort and Safety Checklist on page 6.

vi

Setting Up Your HP Brio

Status

1

This chapter describes how to set up your HP Brio PC.

Unpacking the PC and Monitor....................................................... page 2

Connecting Devices to Your HP Brio PC ......................................... page 3

Comfort and Safety Checklist........................................................ page 6

Unpacking the PC and Monitor

Unpacking the PC and Monitor

Remove the HP Brio and the monitor from their boxes. For a basic
configuration, you will find the items shown here. You may also have some
optional items not shown here. Your monitor may be different from the
one shown here.

HP Brio PC

Monitor

HP Brio Assist CD-ROMs
(the number may vary)

Mouse

Monitor cable

Note: this example shows an HP Brio BA410 PC with
a basic configuration and monitor (provided separately)

2

Power cords

Keyboard

HP Brio Guide
(this manual)

Connecting Devices to Your HP Brio PC

Connecting Devices to Your HP Brio PC

Caution

Check that the correct power supply voltage is selected for your country (the voltage is set
during manufacturing and should already be correct).

Before starting up the PC, connect devices and power cords to the rear of
the PC as shown below:

The connectors are color-coded for easy matching. Match the colors. The
connecto r s a re shaped to go in one way only .

Connecting a Mouse, Keyboard, Power Cords and a Monitor.

Keyboard

(purple)

Mouse

(green)

Monitor

To connect a monitor
to your HP Brio, refer
to the manual that
came with the monitor.

(

blue

)

Monitors & Add-on Video
Cards

If your PC has an add-on video
card, connect the monitor cable to
a connector on the card. For cards
with 2 connectors, you may need
to connect the monitor to the DVI-I
connector if using a flat panel
display.

Power
Connector

(check the voltage
is correct before
connecting)

3

Connecting Devices to Your HP Brio PC

Connecting Other Equipment

10/100BT LAN Connector

If your PC has an integrated LAN
facility, connect the network cable to
the PCI LAN card as shown here

Two 9-pin

Serial Connectors

(turquoise)

Speaker­Headphone
Socket

(lime)

Socket for
CD player or
other device

(light blue)

25-pin Parallel

Microphone
Socket

(pink)

Connector

To connect a printer to
your HP Brio, refer to
the manual that came
with the printer

Two USB
Connectors

(black)

USB is supported

Windows 98 and

by

(burgundy)

Windows 2000

Internal PCI Modem Connector

If your PC has an integrated modem
facility, connect the telephone cable
both to the telephone wall socket and to
the modem card as shown here.
Some modems also have a second
socket to connect the card to your
telephone

WARNING Always turn the volume down before connecting headphones or speakers to avoid

discomfort from unexpected noise or static. Listening to loud sounds for prolonged
periods of time may permanently damage your hearing. Before putting on headphones,
place them around your neck and turn the volume down. When you put the headphones
on, slowly increase the volume until you find a comfortable listening level. When you
are able to hear comfortably and clearly, without distortion, leave the volume in that
position.

4

Setting the Country for Your Modem

You must ensure the country setting for your modem is correct. The
country is set to match the country you select when configuring your
operating system. In some cases, however, the modem may not correctly
identify a corresponding country profile. In such cases, reselection may be
required to match your exact location.

Checking Settings for the 56K V90 External USB Modem

To check the current settings:

1 From the Windows taskbar, click

2 Double-click on the

3 Change the country setting if necessary.

Checking Settings for the 56K V90 Internal PCI Modem

To check the current settings:

For Windows 98 Users

Modem Country Select

Start

Connecting Devices to Your HP Brio PC

Settings



icon.

Control Panel



.

1 Right-click on the

2 Select the

3 Select the modem model and click on

4 Click the

asterisk. Change the country setting if necessary.

Device Manager

Country Select

My Computer

tab. The current country setting is marked by an

icon and select

tab and double-click on

Properties

Properties

Modem

.

.

.

For Windows 2000 and Windows NT 4.0 Users

The modem country settings are configured automatically depending on
the country setting chosen for your operating system.

5

Comfort and Safety Checklist

Comfort and Safety Checklist

Before using your new HP Brio PC, ensure that your working environment
is correct.

Preparing Your Work Environment

When using HP computing equipment, it is important that your work
environment contributes to your comfort and productivity:

Keyboard
Slope

Tilt

Monitor

Swivel

Thigh
Clearance

≥6cm

Work Surface Height - Your work surface should be height adjustable.

•

Keyboard
Height
64-76 cm

To ensure that your worksurface is at the correct height, first adjust the
height of your chair so that your feet are firmly on the floor, then adjust
the work surface height until your forearms are parallel to the floor
when you have your fingers on the keyboard or other input devices.

Chair - Your chair should provide a comfortable sitting position

•

including features such as a height and tilt adjustment feature, curved
seat edge, a stable base (for example, five legs and castors, adjustable
back support, a freely rotating swivel, fully adjustable padded arm
rests).

• Monitor - Place your monitor so that the top of the screen is at, or

slightly below, eye level (up to 15 degrees).

Work Surface Arrangement - Make sure that all elements of your HP

•

Brio system for example, monitor, document holder, keyboard, mice and
other input devices, and headphones and speakers- are optimally
arranged and adjusted to meet your personal requirements. For
example, if you are primarily using the keyboard, place it directly in
front of you, not to the side. If your work involves extensive use of a
mouse or other pointing device, place that device directly in front of

6

Comfort and Safety Checklist

your left or right arm. If you are using both a mouse and keyboard, place
them both at the same work surface height and close together. If a palm
rest is used, the height should be flush with the front edge of the
keyboard. Other items, such as your telephone or notepad, should also
be considered.

Caution Various aspects of using mice, keyboards and other input devices may increase your risk of

discomfort or injury. Optimize your comfort and safety by positioning these devices properly.

Your Work Posture

Sitting in one position for long periods can be uncomfortable. To minimize
the potential risk for physical discomfort or injury, it’s important that you
maintain a proper posture.

• Head - When viewing your monitor, your head should not be tilted more

than 15 degrees forward, and do not turn your head toward either side.

Back - While sitting at your work surface, make sure your back is

•

supported by the chair's backrest in an erect position or angled slightly
backwards.

• Arms - Make sure your arms and elbows are relaxed and loose, with

your upper arms perpendicular to the floor or tilted downward not more
than 15 degrees. Keep your forearms and hands approximately parallel
with the floor with elbows bent between 70 and 115 degrees. Keep your
elbows close to your sides (less than 20 degrees away from your body).

Hands, Wrists, Forearms - Try to keep your hands wrists and forearms

•

in a relaxed neutral position when using your mouse keyboard or other
input devices. For example, while using your keyboard and mouse, rest
your forearms (flat) on your desktop.

• Legs - Your thighs should be horizontal or angled slightly downward.

Your lower legs should be near a right angle to your thighs. Make sure
there is sufficient room under the work surface for your legs.

Feet - If after adjusting your chair you cannot rest your feet comfortably

•

on the floor, use a footrest, preferably one that can be adjusted in height
and angle.

Overall

•

Look away from the screen from time-to-time to help reduce eyestrain.
Focus on distant objects briefly, and blink periodically to lubricate your
eyes. You also should have your eyes checked on a regular basis and
ensure your eyeglass prescription is suitable for working on a computer
monitor.

7

Comfort and Safety Checklist

• Remember to occasionally shift position and move your body. Keeping

your body in one position for long periods is unnatural and stressful.
When prolonged work is required, take frequent short breaks. As a rule
of thumb, a five or ten minute break every hour is a good idea. Short
frequent breaks are more beneficial than longer less frequent breaks.
Data show that people who work for long periods of time without a
break may be more prone to ergonomic injury.

• Changing tasks frequently will help prevent muscle stiffness. Examples:

alternating between keyboarding, reading, writing, filing, and moving
around in your work environment, helps you maintain a relaxed
posture. Occasionally stretch the muscles in your hands, arms,
shoulders, neck and back. You should stretch at least as often as you
take brief task breaks—at least once every hour.

• Discomfort may be alleviated by using alternative ergonomic designs

and accessories such as ergonomically personalized chairs, palm rests,
keyboard trays, alternative input devices, prescription eyeglasses, anti­glare screens, and more. Seek additional information from the sources
available to you, including your employer, doctor, local office supply
store, and the Information Sources listed in the online version of
Working in Comfort, preloaded on the hard disk of your HP computing
equipment or available on the HP web site: www.hp.com/ergo.

8

Status

2

Getting Started with Your HP Brio

This chapter describes how to begin working with your HP Brio PC and
how to use the online HP Brio Center preinstalled on your PC.

Starting Your HP Brio .................................................................... page 10

Setting Up Windows...................................................................... page 10

Stopping Your HP Brio ................................................................... page 11

Your PC’s Desktop......................................................................... page 12

HP Brio Center-Your Desktop Assistant ......................................... page 13

Using Your Software ..................................................................... page 16

Finding Information on the Web ..................................................... page 16

Securing Your HP Brio ................................................................... page 16

Starting Your HP Brio

Starting Your HP Brio

To start the PC for the first time, press the On/Off button.

On/Off Button &
Power On
Status Light

Hard Drive Activity
Light

Setting Up Windows

Do not switch off the PC while the software is being initialized as this
could cause unexpected results.

1 Turn on the monitor first, and then the PC (see “Starting Your HP Brio”

above). The light on the front panel comes on.

2 The software initialization routine starts. During this time, you will be

asked to carry out various tasks such as selecting the regional settings
to be used on your PC.

3 After the initialization routine has finished, click on OK and the HP Brio

will restart.

10

Waking Your HP Brio from a Sleep State

Waking Your HP Brio from a Sleep State

After a period of inactivity, your HP Brio can go into one of a series of
sleep states. These are indicated by blinking of the power-on status light
on the HP Brio’s front panel. To wake the PC, try hitting a key on your
keyboard or, if this does not work, press the On/Off button. The PC can
only be woken in this way when it is in the deepest sleep state.

Stopping Your HP Brio

To stop the PC, exit all applications and then use your operating system’s
Shut Down commandintheStart menu (for Windows 98, Windows
2000 and Windows NT 4.0).

Note

If you want to force your PC to shut down, for example, if your operating system does not
respond, press and hold the power button for approximately 5 seconds.

11

Your PC’s Desktop

Your PC’s Desktop

My Computer

Use this to see which files
and folders are accessible
on your PC or network

Recycle bin

The recycle bin stores files
temporarily beforethey are
deleted

Desktop

Use thisto place shortcuts to programs youuse
regularly or even files or folders. This is where
program windows are displayed.

Start button

Use this to start programs,
open documents, find help
and change your PC’s
settings

Note

All the features described in this section are standard to Windows. For further details on any
of these features, together with details on general Windows functionality, refer to the relevant
Windows documentation or to Windows Help.

You can find out more about your Windows desktop by following the
Windows Tour (click on
Center) or by referring to the Windows documentation supplied with your
computer.

12

Taskbar button

This shows you which
applications are running.
Click on these buttons to
open a program window

UsingYourHPBrioPC-WindowsTour

in the HP Brio

HP Brio Center-Your Desktop Assistant

HP Brio Center-Your Desktop Assistant

The HP Brio Center helps you get the most out of your PC, acting as a first
point of reference for any questions you might have.

You can access the HP Brio Center by:

• double-clicking on the HP Brio Center shortcut on your PC’s

Desktop, or

• selecting

HP Brio Center

in the

Start

menu.

Access Internet-based
services

Learn how to use your
PC

Learn how to fix
problems with your HP
Brio PC

13

HP Brio Center-Your Desktop Assistant

Using Your HP Brio PC

You can access UsingYourHPBrioPCby:

•

clicking on from within the HP Brio Center.

Getting Started

Get tips on using your mouse,
keyboard, modem and DVD
drive (if available)

Working Comfortably

Gettipsonhowtosetupyour
PC to maximise comfort and
productivity

Windows Tour

Learn how to make the most of
your PC’s operating system

Optimizing Performance

Tips on getting the best
performance out of your PC

14

Know Your Configuration

Provides information on your
hardware configuration

Frequently Asked
Questions

Provides answers to frequently
asked questions

Information Roadmap

Wheretofindinformationon
your HP Brio PC

Fix a Problem

You can access Fix a Problem by:

•

HP Brio Center-Your Desktop Assistant

clicking on from within the HP Brio Center.

Try this first

A useful checklist to run
through if you have a problem
with your PC. Try this before
any other troubleshooting.

Troubleshoot your PC

Tips on solving problems with
your PC. Covers topics such as
problems with Windows, your
DVD drive and modem.

Diagnose your Hardware

Informationonhowtouse
e-DiagTools to check your PC’s
hardware for problems

Get the Latest Updates

Access the HP Brio support
Web site for the latest updates
to preloaded software and
drivers

15

Using Your Software

Using Your Software

When a program is installed on your PC, you can launch it by selecting it
from the
so that you can launch a program directly from the desktop.

To create a desktop shortcut:

Start

menu on your

taskbar.

You can also create a desktop shortcut

1 Open the

2 Find the file used to launch the program. The file name will end in

3 In the

file and drag it onto the PC’s desktop.

For more details on customizing Windows, refer to Windows online help,
accessible from the

Refertoyourprogram’sdocumentationoronlinehelpforinformation
about its use.

Program Files

File

menu, select

Start

menu.

folder in

Create Shortcut

Windows ExplorerorMy Computer

Finding Information on the Web

Once you have set up your PC to connect to the Internet, click on

Start

in the
URL (address) of the Web site you want to visit:

menu and select your browser. You then simply type in the

.

.exe

, then click on the newly created

Programs

.

Securing Your HP Brio

You can protect your PC from unauthorized access by using a password.
You can also protect your floppy drive, hard drive and CD-ROM drive from
unauthorized use. For more information, refer to “HP Setup Program” on
page 72.

16

If You Have a Problem

Status

3

This chapter describes how to avoid or solve problems with your HP Brio
PC.

What to Do First............................................................................ page 18

My HP Brio Doesn’t Start Properly ................................................ page 19

My HP Brio Isn’t Working Properly................................................. page 21

What Kind of Problem Is It?........................................................... page 22

Hardware Problems ....................................................................... page 23

Software Problems........................................................................ page 31

My HP Brio Has an Audio (Sound) Problem..................................... page 33

My HP Brio Detects an Error at Startup......................................... page 35

Frequently Asked Questions........................................................... page 41

Need More Help?........................................................................... page 41

HP Hardware Diagnostics (e-DiagTools) ......................................... page 42

HP Brio Assist CD-ROM................................................................. page 43

Support and Information Services .................................................. page 45

What to Do First

What to Do First

Don’t panic! Most things that go wrong with computers can be fixed
relatively easily — provided you do not rush into them. Use the following
checklist to see where you can find help.

Is there really a problem with my
PC or do I just not know how to
do something?

I still haven’t solved my problem
andneedtodosome
troubleshooting.
Does it seem to be a basic
problem with Windows, or with
your modem, DVD or CD-RW
drive?

Still Need Help?











Either

Refer to chapter 2 in this manual, “Getting

•

Started with Your HP Brio” for basic advice
on using your PC.

Or

• Refer to your online

UsingYourHPBrioPC

on using your mouse, keyboard, DVD drive,
CD-RW or modem.

Yes

• Refer to your online

aProblem

troubleshooting your PC, your DVD drive,
CD-RW or modem.

No

For more detailed help, refer to the

•

troubleshooting sections starting on page

19.

Collect information on your PC (see page

•

45) then contact your authorized support
provider. For Customer Care Center
numbers, refer to page 98.

• For a wide range of information and

support, refer to the HP Brio Web at:

www.hp.com/go/briosupport.

For information on your warranty, go to

•

“Regulatory, Warranty and Support”,
starting on page 79.

HP Brio Center

for information

HP Brio Center-Fix

for information on

-

18

My HP Brio Doesn’t Start Properly

The HP Brio Doesn’t Power On

Have you checked that... How

The HP Brio’s power cord is correctly
connected



Connect the power cord to a grounded power outlet
andtothePC

My HP Brio Doesn’t Start Properly

You did not hear a series of beeps when you
turned the PC on

The HP Brio’s power outlet is working

The HP Brio’s voltage switch is correctly set

The HP Brio’s power-on LED lights when you
press the On/Off switch

Advanced Troubleshooting

Have you checked that... How

The problem is not being caused by an
internal device

The power supply is working properly

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onttttaaaaccccttttyyyyoooouuuurrrraaaauuuutttthhhhoooorrrriiiizzzzeeeeddddssssuuuupppppo

onon

porrrrttttpppprrrroooovvvviiiiddddeeeerrrr

popo











If you hear a series of beeps when you turn the PC
on, refer to page 35

Plug another device into the power outlet and check
that it works

1 Disconnect the power cord.
2 Select the correct setting on the voltage switch

located besidethe power connector in the rear of
the PC.

3 Reconnect the power cord.
4 Start the PC.

If the LED does not light, check that the status panel
connector is connected correctly to the system board.
(see page 57).

1 Disconnect the PC’s power cord.
2 Remove the PC’s main cover and lift out the

power supply (see page 51).

3 Remove internal connectors from any accessory

devices you have added and disconnect any add­on expansion cards.

4 Reconnect the devices one by one, booting the

PC each time to see if it works correctly.

5 If you are still unableto localizethe fault, contact

your authorized support provider.

1 When you power on the PC, check that the light

on theOn/Off buttoncomes onand that you hear
the power supply fan.

2 If nothing happens, contact your authorized

support provider. The original power supply unit
mayhavetobereplaced.

19

My HP Brio Doesn’t Start Properly

The PC Hangs and Emits Beeps During Startup

These beeps indicate errors in the very early stages of the boot sequence (refer to page 35)

Have you checked that ...

Your memory modules are of the correct type

The expansion card you have installed is
compatible

That you have not made any changes to the
PC’s Setup program that may be causing the
problem

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rtrt

How

1 Disconnect the PC’s power cord.
2 Remove the PC’s main cover and lift out the power







supply(seepage51).

3 Replace the memory module with a known working

memory module (see page 65).

4 Reconnect the PC’s power cord and start up the PC.

1 Disconnect the PC’s power cord.
2 Remove the PC’s main cover (see page 49).
3 Remove the expansion card (see page 66).
4 Reconnect the PC’s power cord and start up the PC.

1 Enter the Setup program by pressing F2 when

prompted during startup. Refer to page 72.

2 Reload the default Setup values by pressing F9.
3 Press F10 to exit Setup saving changes.

You Get a “non-system disk” or ”operating system not found” Message

Have you checked that ...

You didn’t leave a non-bootable floppy disk in
your floppy drive when you started the PC

The device boot order is correct in the Setup
program

How

1 Check for a non-bootable floppy disk in the floppy





drive.

2 Remove the floppy disk if there is one in the drive.
3 Restart the PC.

1 Enter the Setup program by pressing F2 when

prompted during startup. Refer to page 72.

2 Reload the default Setup values by pressing F9.
3 Press F10 to exit Setup saving changes.

The Power-On Self Test Detects an Error

An on-screen error message or more than one beep when the HP Brio starts up means that there is
a configuration problem with your PC. Refer to page 35 for more information on beep codes.

Have you checked...

The part of your configuration withwhich the
Power-On Self Test has detected an error

If you still have a problem

How

For more specific troubleshooting information, refer to
“My HP Brio Detects an Error at Startup” on page 35



Run HP e-DiagTools (refer to page 42)



20

My HP Brio Isn’t Working Properly

The PC is Stuck in Sleep Mode

Have you checked that... How

The PC is really stuck



1 Move the mouse and press any key on the

2 If the power LED is blinking and the PC is not

3 If the PC still does not respond, press the power

4 Unplug the power cord from your PC, wait for a

The PC Freezes All of a Sudden

Have you checked that... How

One of your applications has not crashed

1 Try pressing the CTRL + ALT + DEL



2 Select the application and click on EEEEnnnnddddTTTTaaaasssskkkk.
3 Restart the program to see if it is working

4 If it does not work normally, restart the PC and

There is a hardware problem

You have installed enough memory in your
PC. It is recommended that you install at
least 64MB of RAM to run Windows 2000 or
NT 4.0 on your PC. Installing less than this
may cause problems running applications.

TheprocessorinyourPChasnotoverheated
(processors with heatsink fans only)







1 Run e-DiagTools (refer to page 42).
2 If the problem persists, try removing any added

1 Restart your PC.
2 Display the PC’s Summary Screen by pressing

1 Disconnect the PC’s power cord.
2 Remove the PC’s main cover (refer to page 49)

3 Make sure the heatsink fan connector is properly

4 Restart your PC and check whether the PC

My HP Brio Isn’t Working Properly

keyboard. Wait a minute to see if the PC wakes.

making any noise, the PC isin a deep sleep state
for power saving. Press thepower button briefly
and wait for a minute to see if the PC wakes up.

button for 5 seconds. The PC will shut down and
any unsaved data will be lost.

few seconds and then plug it in again. Your PC
will restart automatically.

keys simultaneously. A window appears
showing the applications currently running. One
of these may be marked as nnnnoooottttrrrreeeessssppppon

normally.

try again.

memory or expansion cards.

Escduring startup. The amount of RAM (main
memory) will be displayed. Refer to page 65 for
information on adding or replacing memory
modules.

and power supply (refer to page 51).

connected (refer to page 58).

displays an error with the heatsink fan when it
boots.

onddddiiiing

onon

ng.

ngng

21

What Kind of Problem Is It?

I Can’t Shut Down My PC

Have you checked that... How

The PC did not hang when you tried to shut it
down

My PC Has Become Slow

Have you checked that... How

You are not running too many applications at
thesametime





• If you can’t shut down and restart the PC normally,

press in the power button for 5 seconds. The PC
will shut down. Note that any unsaved datawill be
lost.

1 Close any unused applications and check

whether the PC’s performance improves.

You have not filled your hard drive with too
much data

You are not storing large numbers of
unnecessary temporary files on your PC

For more information on optimizing PC performance, refer to the PC’s online HP Brio Center





1 Click on the letter corresponding to your PC’s

hard drive in WWWWiiiinnnndo
free space on the disk is displayed at the bottom
of the Explorer window.

2 Remove or back up any unwanted files.
3 Compress any files you do not often have to

access with a file compression utility.

• Select PPPPrrrrog

 DDDDiiiisssskkkkCCCCllllea
check your system for files you can safely delete.

What Kind of Problem Is It?

Is My Problem Hardware or Software Related?

Have you checked that... How

Your PC’s hardware is functioning normally.

• Run HP e-DiagTools. Refer to page 42.



dowwwwssssEEEExxxxpppplllloooorrrreeeerrrr. The amount of

dodo

ogrrrraaaammmmssss  AAAAcccccccceeeess

ogog

eanu

nuppppfromtheSSSSttttaaaart

eaea

nunu

ssoooorrrriiiieeeessss  SSSSyyyysssstttteeeemmmmTTTToooooooollllssss

ssss

rt menu. This will

rtrt

22