HP BRIO BA210 User Manual
HP
Brio BA210
Business PCs
Brio Guide
Setting Up
Getting Started
Fixing Problems
Adding Components ...
www.hp.com/go/briosupport
Table of Contents
Setting Up Your Brio
UnpackingthePCandMonitor................ 2
ConnectingDevicestoYourPC................ 3
ComfortandSafetyChecklist................. 5
Getting Started with Brio
StartingYourBrio ........................ 10
SettingUpWindows....................... 10
StoppingYourBrio........................ 10
YourPC’sDesktop........................ 11
HPBrioCenter-YourDesktopAssistant ........ 12
UsingYourSoftware ...................... 16
FindingInformationontheWeb .............. 16
If You Have a Problem
WhattoDoFirst.......................... 18
MyBrioDoesn’tStartProperly............... 19
MyBrioIsn’tWorkingProperly............... 21
WhatKindofProblemIsIt?................. 22
HardwareProblems....................... 23
SoftwareProblems........................ 31
MyPCHasanAudio(Sound)Problem.......... 33
PCDisplaysanErroratStartup.............. 35
FrequentlyAskedQuestions................. 41
NeedMoreHelp?......................... 41
HPHardwareDiagnostics(DiagTools).......... 42
BrioAssistCD-ROMs...................... 43
SupportandInformationServices............. 45
Upgrading and Replacing Brio Hardware
Important-BeforeYouStart ................ 48
InsidetheComputer....................... 48
RemovingtheCoverandFrontPanel .......... 49
ReplacingtheSystemBoard................. 52
CablesandConnectorsinYourPC............ 53
ReplacingaProcessor ..................... 54
ReplacingtheFloppyDrive.................. 55
ReplacingtheHardDrive ................... 56
InstallinganExpansionBayDrive............. 58
InstallingaMemoryModule................. 61
InstallinganExpansionCard................. 62
ReplacingthePowerSupplyUnit............. 63
ReplacingtheBattery...................... 64
ii
Technical Information
HPSetupProgram........................ 66
Clearing Your PC’s CMOS (BIOS) Settings . . . . . . 68
YourPC’sBIOS .......................... 70
TechnicalCharacteristics................... 71
Regulatory, Warranty and Support
RegulatoryInformation..................... 74
RecyclingyourPC ........................ 76
HPHardwareWarranty .................... 77
HPSoftwareProductLimitedWarranty........ 85
InternationalWarranty..................... 87
HP Year 2000 Warranty . . . ................. 87
HP Customer Care Center Phone Numbers . . . . . . 88
OtherServices........................... 89
iii
Important Safety Information
For your safety, never remove the PC’s cover without first removing the power
cord and any connection to a telecommunications network. Always replace the
cover before switching the PC on again.
For your safety, always connect equipment to a grounded electrical wall outlet.
Always use a power cord with a properly grounded plug, such as the one provided
with the equipment, or one in compliance with your national safety standards. The
equipment can be disconnected from the power by removing the power cord from
the power outlet. This means the equipment must be located close to an easily
accessible electrical outlet.
To avoid electrical shock, do not open the power supply. There are no userserviceable parts inside.
There is a danger of explosion if the battery is incorrectly installed. For your
safety, never attempt to recharge, disassemble or burn an old battery. Only replace
the battery with the same or equivalent type, as recommended by the
manufacturer. The battery in this PC is a lithium battery that does not contain any
heavy metals. Nevertheless, in order to protect the environment, do not dispose of
batteries in household waste. Please return used batteries either to the shop from
which you bought them, or to the dealer from whom you purchased your PC, or to
HP, so that they can either be recycled or disposed of in the correct way. Returned
used batteries will be accepted free of charge.
Do not attempt to connect this product to the phone line during a lightning storm.
Never install telephone jacks in wet locations unless the telephone line has been
disconnected at the network interface. Never touch uninsulated telephone wires
or terminals unless the telephone line has been disconnected at the network
interface. Use caution when installing or modifying telephone lines. Avoid using a
telephone (other than a cordless type) during a lightning storm. There may be a
risk from lightning. Do not use the telephone to report a gas leak in the vicinity of
the leak. Never touch or remove the communications board without first removing
the connection to the telephone network.
Use minimum Nº AWG wire for telephone cable.
Choosing a Comfortable Workspace
Choose a workspace for your computer near a grounded electrical wall
socket. If your monitor has a tilt-swivel base, attach it to the monitor as
described in the monitor manual. Position the monitor on your desk.
Position the computer to allow proper ventilation and access to the cables.
WARNING
If you are in doubt that you can lift the equipment safely, do not try to move it without
help.
iv
Notice
The information contained in this document is subject to change without
notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard
shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or
use of this material.
This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be
photocopied, reproduced, or translated to another language without the
prior written consent of Hewlett-Packard Company.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated.
Microsoft, MS-DOS, Windows and Windows NT are U.S registered
trademarks
Hewlett-Packard France
Business Desktop Division
38053 Grenoble Cedex 9
France
© 2000 Hewlett-Packard Company
Important Ergonomic Information
Improper and prolonged use of keyboards and input devices are among those tasks associated
with repetitive strain injury (RSI) to soft tissues in the hands and arms. If you do experience
discomfort or pains while using any computing equipment, discontinue use immediately and
consult your physician as soon as possible.
Your comfort and safety are our primary concern. Consequently, we strongly recommend that
you read HP’s ergonomic information before using your PC. For detailed information, refer to
HP’s online version of “Working in Comfort” which is preloaded on your PC’s hard disk or visit
HP’sWorkinginComfortWebsiteat:www.hp.com/ergo/.Asummaryisprovidedinthe
Comfort and Safety Checklist on page 5.
HP Brio Information Roadmap
Brio Guide
The Brio Guide (this manual) will help you:
•
Set up and begin using your HP Brio PC for the first time
• Troubleshoot your PC
• Upgrade and replace components in your PC
• Find out where to get more information.
Your PC’s Online Brio Center
HP Brio Center
• Using your PC
• Using Windows
• Fixing problems with your PC.
Refer to “HP Brio Center-Your Desktop Assistant” on page 12 for more
information.
-forinformationon:
HP Brio Internet Center
Web-based information and services. For more information, refer to “Get
Connected with the HP Brio Internet Center” on page 13.
(available in some countries only)- for a range of
Information on the HP Brio Support Web Site
Refer to the
(www.hp.com/go/briosupport) for a wide range of information,
including:
•
Downloadable documentation
• Service and support options
• The latest versions of drivers and utilities
• BIOS updates
• Answers to Frequently Asked Questions.
vi
Manuals
section of the HP Brio support web site
Setting Up Your Brio
Status
1
This chapter describes how to set up your HP Brio PC.
Unpacking the PC and Monitor....................................................... page 2
Connecting Devices to Your PC...................................................... page 3
Comfort and Safety Checklist........................................................ page 5
Unpacking the PC and Monitor
Unpacking the PC and Monitor
Remove the computer and the monitor from their boxes. When you have
finished unpacking the boxes, you will find the items shown here. Your
monitor or keyboard may be different from the ones shown here.
HP Brio PC
Monitor
Brio Assist CD-ROMs (two)
Mouse
Monitor cable
2
Power cord
Keyboard
Brio Guide
(this manual)
Connecting Devices to Your PC
Connecting Devices to Your PC
Caution
Check that the correct power supply voltage is selected for your country (the voltage is set
during manufacturing and should already be correct).
Before starting up the PC, connect devices and power cords to the rear of
the PC as shown below:
The connectors are color-coded for easy matching. Match the colors. The
connectors are shaped to go in one way only
Connecting a Mouse, Keyboard, Power Cords and a Monitor.
Power
Connector
(check the voltage
is correct before
connecting)
Keyboard
(purple)
Mouse
(green)
Monitor
To connect a monitor
to your Brio, refer
to the manual that
came with the monitor
(
blue
)
3
Connecting Devices to Your PC
Connecting Other Equipment
One 9-pin
Serial Connector
((((turquoise))))
Two USB
Connectors
(black) USB is supported
by:
-Windows98
- Windows 2000
Socket for
CD player or
other device
(
light blue)
Microphone
Socket
(pink)
25-pin Parallel
Connector
To connect a printer to
your Brio, refer to
the manual that came
with the printer
(burgundy)
SpeakerHeadphone
Socket
One 15-pin MidiJoystick Connector
(yellow)
((((lime))))
10/100BT LAN Connector
If your PC has an integrated LAN
facility, connect the network cable to
the PCI LAN card as shown here
WARNING Always turn the volume down before connecting headphones or speakers to avoid
discomfort from unexpected noise or static. Listening to loud sounds for prolonged
periods of time may permanently damage your hearing. Before putting on headphones,
place them around your neck and turn the volume down. When you put the headphones
on, slowly increase the volume until you find a comfortable listening level. When you
are able to hear comfortably and clearly, without distortion, leave the volume in that
position.
4
Comfort and Safety Checklist
Before using your new HP Brio PC, ensure that your working environment
is correct.
Preparing Your Work Environment
When using HP computing equipment, it is important that your work
environment contributes to your comfort and productivity:
Comfort and Safety Checklist
Keyboard
Slope
Thigh
Clearanc
Work Surface Height - Your work surface should be height adjustable.
•
To ensure that your worksurface is at the correct height, first adjust the
height of your chair so that your feet are firmly on the floor, then adjust
the work surface height until your forearms are parallel to the floor
when you have your fingers on the keyboard or other input devices.
Chair - Your chair should provide a comfortable sitting position
•
including features such as a height and tilt adjustment feature, curved
seat edge, a stable base (for example, five legs and castors, adjustable
back support, a freely rotating swivel, fully adjustable padded arm
rests).
• Monitor - Place your monitor so that the top of the screen is at, or
slightly below, eye level (up to 15 degrees).
Work Surface Arrangement - Make sure that all elements of your HP
•
Brio system for example, monitor, document holder, keyboard, mice and
other input devices, and headphones and speakers- are optimally
arranged and adjusted to meet your personal requirements. For
example, if you are primarily using the keyboard, place it directly in
front of you, not to the side. If your work involves extensive use of a
mouse or other pointing device, place that device directly in front of
Document
<15
Keyboard
5
Comfort and Safety Checklist
your left or right arm. If you are using both a mouse and keyboard, place
them both at the same work surface height and close together. If a palm
rest is used, the height should be flush with the front edge of the
keyboard. Other items, such as your telephone or notepad, should also
be considered.
Caution Various aspects of using mice, keyboards and other input devices may increase your risk of
discomfort or injury. Optimize your comfort and safety by positioning these devices properly.
Your Work Posture
Sitting in one position for long periods can be uncomfortable. To minimize
the potential risk for physical discomfort or injury, it’s important that you
maintain a proper posture.
• Head - When viewing your monitor, your head should not be tilted more
than 15 degrees forward, and do not turn your head toward either side.
Back - While sitting at your work surface, make sure your back is
•
supported by the chair's backrest in an erect position or angled slightly
backwards.
• Arms - Make sure your arms and elbows are relaxed and loose, with
your upper arms perpendicular to the floor or tilted downward not more
than 15 degrees. Keep your forearms and hands approximately parallel
with the floor with elbows bent between 70 and 115 degrees. Keep your
elbows close to your sides (less than 20 degrees away from your body).
Hands, Wrists, Forearms - Try to keep your hands wrists and forearms
•
in a relaxed neutral position when using your mouse keyboard or other
input devices. For example, while using your keyboard and mouse, rest
your forearms (flat) on your desktop.
• Legs - Your thighs should be horizontal or angled slightly downward.
Your lower legs should be near a right angle to your thighs. Make sure
there is sufficient room under the work surface for your legs.
Feet - If after adjusting your chair you cannot rest your feet comfortably
•
on the floor, use a footrest, preferably one that can be adjusted in height
and angle.
Overall
•
Look away from the screen from time-to-time to help reduce eyestrain.
Focus on distant objects briefly, and blink periodically to lubricate your
eyes. You also should have your eyes checked on a regular basis and
ensure your eyeglass prescription is suitable for working on a computer
monitor.
6
Comfort and Safety Checklist
• Remember to occasionally shift position and move your body. Keeping
your body in one position for long periods is unnatural and stressful.
When prolonged work is required, take frequent short breaks. As a rule
of thumb, a five or ten minute break every hour is a good idea. Short
frequent breaks are more beneficial than longer less frequent breaks.
Data show that people who work for long periods of time without a
break may be more prone to ergonomic injury.
• Changing tasks frequently will help prevent muscle stiffness. Examples:
alternating between keyboarding, reading, writing, filing, and moving
around in your work environment, helps you maintain a relaxed
posture. Occasionally stretch the muscles in your hands, arms,
shoulders, neck and back. You should stretch at least as often as you
take brief task breaks—at least once every hour.
• Discomfort may be alleviated by using alternative ergonomic designs
and accessories such as ergonomically personalized chairs, palm rests,
keyboard trays, alternative input devices, prescription eyeglasses, antiglare screens, and more. Seek additional information from the sources
available to you, including your employer, doctor, local office supply
store, and the Information Sources listed in the online version of
Working in Comfort, preloaded on the hard disk of your HP computing
equipment or available on the HP web site: www.hp.com/ergo.
7
Comfort and Safety Checklist
8
Getting Started with Brio
Status
2
This chapter describes how to begin working with your HP Brio PC and
how to use the online HP Brio Center preinstalled on your PC.
Starting Your Brio.......................................................................... page 10
Setting Up Windows...................................................................... page 10
Stopping Your Brio......................................................................... page 10
Your PC’s Desktop......................................................................... page 11
HP Brio Center-Your Desktop Assistant ......................................... page 12
Using Your Software ..................................................................... page 16
Finding Information on the Web ..................................................... page 16
Starting Your Brio
Starting Your Brio
To start the PC for the first time, press the On/Off button.
On/Off Button &
Power On
Status Light
Hard Drive Activity
Light
Setting Up Windows
Do not switch off the PC while the software is being initialized as this
could cause unexpected results.
1 Turn on the monitor first, and then the PC (see “Starting Your Brio”
above). The light on the front panel comes on.
2 The software initialization routine starts. During this time, you will be
asked to carry out various tasks such as selecting the regional settings
to be used on your PC.
3 After the initialization routine has finished, click on OK and the Brio will
restart.
Stopping Your Brio
To stop the PC, exit all applications and then use your operatingsystem’s
Shut Down commandintheStart menu (for Windows NT 4.0, Windows
98 and Windows 2000).
If you want to force your PC to shut down, for example, if your operating
system does not respond, press and hold the power button for
approximately 5 seconds.
10
Your PC’s Desktop
My Computer
Use this to see which files
and folders are accessible
on your PC or network
Recycle bin
The recycle bin stores files
temporarily beforethey are
deleted
Your PC’s Desktop
Desktop
Use thisto placeshortcuts toprograms you use
regularly or even files or folders. This is where
program windows are displayed.
Start button
Use this to start programs,
open documents, find help
and change your PC’s
settings
Note
All the features described in this section are standard to Windows. For further details on any
of these features, together with details on general Windows functionality, refer to the relevant
Windows documentation or to Windows Help.
You can find out more about your Windows desktop by following the
Windows Tour (click on
Center) or by referring to the Windows documentation supplied with your
computer.
Taskbar button
This shows you which
applications are running.
Click on these buttons to
open a program window
UsingYourHPBrioPC-WindowsTour
in the HP Brio
11
HP Brio Center-Your Desktop Assistant
HP Brio Center-Your Desktop Assistant
The HP Brio Center helps you get the most out of your PC, acting as a first
point of reference for any questions you might have.
You can access the HP Brio Center by:
• double-clicking on the HP Brio Center shortcut on your PC’s
Desktop, or
• selecting
HP Brio Center
in the
Start
menu.
HP Brio Internet Center
Acess a suite of Internetbased services for small
businesses
Using Your HP Brio PC
Learn how to use your PC
12
Fix a Problem
Learn how to fix problems
with your HP Brio PC
HP Brio Center-Your Desktop Assistant
Get Connected with the HP Brio Internet Center
Note The HP Brio Internet Center is only available in some countries.
You can access the Internet Center by:
• clicking on from within the HP Brio Center, or
• double-clicking on the Brio Internet Center shortcut on your
Desktop, or
• selecting HP Brio Internet Center in the Start menu
Get business information
Access the HP and Internet
partners’ small business Web
site (some regions only)
Start Online Collaboration
Access office resources from
wherever you are
Put Your Business Online
Create a Web site for your
business and sell online
HP Special Offer
Find out about HP’s special
offer for the month
13
HP Brio Center-Your Desktop Assistant
Using Your Brio
You can access Using Your Brio by:
•
clicking on from within the HP Brio Center.
Getting Started
Get tips on using your mouse,
keyboard, modem and DVD
drive (if available)
Working Comfortably
Gettipsonhowtosetupyour
PC to maximise comfort and
productivity
Windows Tour
Learn how to make the most of
your PC’s operating system
Optimizing Performance
Tips on getting the best
performance out of your PC
Know Your Configuration
Provides information on your
hardware configuration
Frequently Asked Questions
Provides answers to frequently
asked questions
14
Information Roadmap
Wheretofindinformationon
your HP Brio PC
Fix a Problem
You can access Fix a Problem by:
•
HP Brio Center-Your Desktop Assistant
clicking on from within the HP Brio Center.
Try this first
A useful checklist to run
through if you have a problem
with your PC. Try this before
any other troubleshooting.
Troubleshoot your PC
Tips on solving problems with
your PC. Covers topics such as
problems with Windows, your
DVD drive and modem (if
available).
Diagnose your Hardware
Informationonhowtouse
DiagTools to check your PC’s
hardware for problems
Get the Latest Updates
Access the Brio support Web
site for the latest updates to
preloaded software and drivers
15
Using Your Software
Using Your Software
When a program is installed in your PC, you can launch it by selecting it
from the
so that you can launch a program directly from the desktop.
To create a desktop shortcut:
Start
menu on your
taskbar.
You can also create a desktop shortcut
1 Open the
2 Find the file used to launch the program. The file name will end in
3 In the
file and drag it onto the PC’s desktop.
For more details on customizing Windows, refer to Windows online help,
accessible from the
Refertoyourprogram’sdocumentationoronlinehelpforinformation
about its use.
Program Files
File
menu, select
Start
folder in
Create Shortcut
menu.
Windows ExplorerorMy Computer
Finding Information on the Web
Once you have set up your HP Brio PC to connect to the Internet, all you
have to do is launch your Web browser application and type in the address
of the Web site you want to visit:
.
.exe
, then click on the newly created
.
16
If You Have a Problem
Status
3
This chapter describes how to avoid or solve problems with your PC.
What to Do First............................................................................ page 18
My Brio Doesn’t Start Properly...................................................... page 19
My Brio Isn’t Working Properly ...................................................... page 21
What Kind of Problem Is It?........................................................... page 22
Hardware Problems ....................................................................... page 23
Software Problems........................................................................ page 31
My PC Has an Audio (Sound) Problem............................................ page 33
Software Problems........................................................................ page 31
Frequently Asked Questions........................................................... page 41
Need More Help?........................................................................... page 41
HP Hardware Diagnostics (DiagTools)............................................ page 42
Brio Assist CD-ROMs..................................................................... page 43
Support and Information Services .................................................. page 45
What to Do First
What to Do First
Don’t panic! Most things that go wrong with computers can be fixed
relatively easily — provided you do not rush into them. Use the following
checklist to see where you can find help.
Is there really a problem with my
PC or do I just not know how to
do something?
I still haven’t solved my problem
andneedtodosome
troubleshooting.
Does it seem to be a basic
problem with Windows, or with
your modem, DVD or CD-RW
drive?
Still Need Help?
Either
Refer to chapter 2 of this manual, “Getting
•
StartedwithBrio”forbasicadviceonusing
your PC.
Or
• Refer to your online
UsingYourHPBrioPC
on using your mouse, keyboard, DVD drive,
CD-RW or modem.
Yes
• Refer to your online
aProblem
troubleshooting your PC, your DVD drive,
CD-RW or modem.
No
For more detailed help, refer to the
•
troubleshooting sections starting on page
19.
Collect information on your PC (see page
•
45) then contact your authorized support
provider. For Customer Care Center
numbers, refer to page 88.
• For a wide range of information and
support, refer to the HP Brio Web at:
www.hp.com/go/briosupport.
For information on your warranty, refer to
•
page 77.
HP Brio Center
for information
HP Brio Center-Fix
for information on
-
18
My Brio Doesn’t Start Properly
The Brio Doesn’t Power On
Have you checked that... How
The Brio’s power cord is correctly connected
My Brio Doesn’t Start Properly
Connect the power cord to a grounded power outlet
andtothePC
The Brio’s power outlet is working
The Brio’s voltage switch is correctly set
Advanced Troubleshooting
The problem is not being caused by an
internal device
The power supply is working properly
IIIIfffftttthhhheeeepppprrrroooobbbblllleeeemmmmppppeeeerrrrssssiiiissssttttssss,,,,ccccon
The Power-On Self Test Displays an Error
onttttaaaaccccttttyyyyoooouuuurrrraaaauuuutttthhhhoooorrrriiiizzzzeeeeddddssssuuuupppppo
onon
porrrrttttpppprrrroooovvvviiiiddddeeeerrrr
popo
Plug another device into the power outlet and check
that it works
1 Disconnect the power cord.
2 Select the correct setting on the voltage switch
located besidethe power connectorin the rearof
the PC.
3 Reconnect the power cord.
4 Start the PC.
1 Disconnect the PC’s power cord.
2 Remove the PC’s cover (see page 49).
3 Remove internal power connectors from all
internal devices.
4 Reconnect the PC’s power cord.
5 Reconnect the power connectors one by one to
the internal devices to see which device is
defective.
6 Contact your authorized support provider.
1 When you power on the PC, check that the light
on theOn/Off button comes on and that youhear
the power supply fan.
2 If nothing happens, contact your authorized
support provider. The original power supply unit
mayhavetobereplaced.
An on-screen error or a series of beeps when the PC starts means there is a configuration problem
Have you checked...
The part of your configuration with which the
Power-On Self Test has detected an error
If you still have a problem
How
For more specific troubleshooting information, refer
to “Software Problems” on page 31
Run HP DiagTools (refer to page 42)
19
My Brio Doesn’t Start Properly
The PC Hangs During Startup
Have you checked that ...
Your memory modules are of the correct type
The expansion card you have installed is
compatible
That you have not made any changes to the
PC’s Setup program that may be causing the
problem
IIIIfffftttthhhheeeepppprrrroooobbbblllleeeemmmmppppeeeerrrrssssiiiissssttttssss,,,,ccccon
onttttaaaaccccttttyyyyoooouuuurrrraaaauuuuttttho
onon
horrrriiiizzzzeeeeddddssssuuuuppppppppoooort
hoho
rt pppprrrroooovvvviiiiddddeeeerrrr
rtrt
How
1 Disconnect the PC’s power cord.
2 Remove the PC’s cover (see page 49).
3 Replace the memory module with a known
workingmemorymodule(seepage61).
4 Reconnect the PC’s power cord and start up the
PC.
1 Disconnect the PC’s power cord.
2 Remove the PC’s cover (see page 49).
3 Remove the expansion card (see page 62).
4 Reconnect the PC’s power cord and start up the
PC.
1 Enter the Setup program by pressing F2 when
prompted during startup. Refer to page 66 for
more information.
2 Reload the default Setup values by pressing F9.
3 Press F10 to exit the Setup program saving
changes.
You Get a “non-system disk” or ”operating system not found” Message
Have you checked that ...
You didn’t leave a non-bootable floppy disk in
your floppy drive when you started the PC
The device boot order is correct in the Setup
program
How
1 Check for a non-bootable floppy disk in the
floppy drive.
2 Remove the floppy disk if there is one in the
drive.
3 Restart the PC.
1 Enter the Setup program by pressing F2 when
prompted during startup. Refer to page 66 for
more information.
2 Reload the default Setup values by pressing F9.
3 Press F10 to exit the Setup program saving
changes.
20
My Brio Isn’t Working Properly
The PC is Stuck in Sleep Mode
Have you checked that... How
The PC is really stuck
The PC Freezes All of a Sudden
Have you checked that... How
One of your applications has not crashed
There is not a hardware problem
You have installed enough memory in your
PC.
It is recommended that you install at least
64MB of RAM to run Windows 2000 or NT
4.0 on your PC. Installing less than this may
cause problems running applications.
The processor in your PC has not overheated.
My Brio Isn’t Working Properly
1 Move the mouse and press any key on the
keyboard. Wait for a minute to see if the PC
wakes up.
2 Press in the power button for 5 seconds. The PC
will shut down. Note that any unsaved data will
be lost.
3 Unplug the power cord from your PC, wait for a
few seconds and then plug it in again. Your PC
will restart automatically.
1 Try pressing the CTRL + ALT + DEL
keys simultaneously. A window appears
showing the applications currently running. One
of these may be marked as not responding.
2 Select the application and click on the End Task
button.
3 Restart the program to see if it is working
normally.
4 If it does not work normally, restart the PC and
try again.
1 Run DiagTools (refer to page 42).
2 If the problem persists, try removing any added
memory or expansion cards.
1 Restart your PC.
2 Display the PC’s Summary Screen by pressing
Escduring startup. The amount of RAM (main
memory) will be displayed. Refer to page 61 for
information on adding or replacing memory
modules.
1 Disconnect the PC’s power cord.
2 Remove the PC’s cover (refer to page 49).
3 Make sure the heatsink fan connector is properly
connected (refer to page 54).
4 Restart your PC and check whether the PC
displays an error with the heatsink fan when it
boots.
21
What Kind of Problem Is It?
I Can’t Shut Down My PC
Have you checked that... How
The PC did not hang when you tried to shut it
down
The PC responds to you pressing the power
button
1 If you can’t shut down and restart the PC
normally, press in the power button for 5
seconds. The PC will shut down. Note that any
unsaved data will be lost.
2 Unplug the power cord from your PC, wait for a
few seconds and then plug it in again. Your PC
will restart automatically.
1 Save all data and exit all programs (if you can).
2 Press the power button and keep it pressed for
5 seconds. The PC will turn off.
What Kind of Problem Is It?
Is the Problem to Do with Hardware or Something Else?
Have you checked that... How
The problem is related to hardware or to
some other aspect
Run HP DiagTools (refer to page 42).
There is a lot more troubleshooting information, including FAQs on your PC’s online HP Brio Center
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