Hardware & Software
Warranties
http://www.hp.com/go/brio
Notice
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material,
including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose. Hewlett-Packard shall not be liable for errors contained
herein or for incidental or consequential damages in connection with the furnishing,
performance, or use of this material.
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Corporation.
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Customer Satisfaction
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France
© 1998 Hewlett-Packard Company
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HP Hardware
Warranty
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HP Hardware Warranty
Important: This is your hardware product warranty statement. Please, read it
carefully.
Warranty terms may be different in your country. If so, your Authorized HP Dealer or
Hewlett-Packard Sales and Service Office can give you details.
HP products may contain remanufactured parts equivalent to new in performance,
or may have been subject to incidental use.
HP products external to the system processor unit — such as external storage
subsystems, displays, printers, and other peripherals, or internal components not
installed during the HP manufacturing process, are covered by the applicable
warranties for those products or components; HP software is covered by the HP
Software Product Limited Warranty.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY
AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
2
HP Hardware Warranty
Limited Hardware Warranty
Limited Hardware Warranty
Hewlett-Packard (HP) warrants this hardware product against defects in materials
and workmanship starting on the date of purchase by the original end-user
purchaser.
Regional terms and conditions, subject to the provisions under “Obtaining On-site
Warranty Service”, are detailed in the following table.
Year 1 Year 2 Year 3
Europe and
North America
Latin America and
China
Other Countries
During warranty, service may be provided by an HP Service Center or a participating
Authorized HP Personal Computer Dealer Repair Center.
If HP receives notice of above defined defects during the warranty period, HP will
either, at its option, repair or replace products which prove to be defective, or
provide parts to replace defective ones.
Should HP be unable to repair or replace the product, or provide parts, within a
reasonable amount of time, the customer’s alternate exclusive remedy shall be a
refund of the purchase price upon return of the product.
The system processor unit, keyboard, mouse, and Hewlett-Packard factory-installed
parts inside the system processor unit — such as video adapters, mass storage
devices, and interface controllers — are covered by the hardware product warranty.
First 90 days: Onsite, Parts & labor
Remainder:
Return, Parts only
Return, Parts &
labor
Consult your Authorized HP Dealer or HP Sales & Service
Office
Return, Parts only Return, Parts only
Return, Parts &
labor
Return, Parts &
labor
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HP Hardware Warranty
Limited Hardware Warranty
This warranty is extended worldwide under certain conditions (please, check with
your local HP office) to products purchased from HP or an Authorized HP Personal
Computer Dealer which are reshipped by the original purchaser either for use by the
original purchaser or provided as an incidental part of systems integrated by the
original purchaser. When available in the country of use, service is provided in the
same manner as if the product was purchased in this country and can only be
provided in countries where the product is designed to operate. If the product is not
normally sold by HP in the country of use, it must be returned to the country of
purchase for service. Response time for on-site service, and turn-around time for
return service, are subject to changes from standard conditions based upon nonlocal parts availability.
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HP Hardware Warranty
Limitation of Warranty
Limitation of Warranty
The above warranty shall not apply to defects resulting from: misuse; unauthorized
modification; operation or storage outside the environmental specifications for the
product; in-transit damage; improper maintenance or repair; or defects resulting
from use of non-HP software, accessories, media, supplies, consumables, or such
items not designed for use with the product.
Reloading the bundled or pre-loaded software on your PC is not covered by the HP
hardware warranty.
HP makes no other express warranty, whether written or oral, with respect to this
product. Any implied warranty of merchantability or fitness is limited to the duration
of this written warranty. Some states or provinces do not allow limitations on how
long an implied warranty lasts, so the above limitation or exclusion may not apply to
you.
This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state, or province to province.
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HP Hardware Warranty
Limitation of Liability and Remedies
Limitation of Liability and Remedies
The remedies provided above are the customer’s sole and exclusive remedies. In no
event shall HP be liable for any direct, indirect, special, incidental, or consequential
damages, whether based on warranty, contract, tort, or any other legal theory.
The foregoing limitation of liability shall not apply in the event that any HP product
sold hereunder is determined by a court of competent jurisdiction to be defective
and to have directly caused bodily injury, death, or property damage; provided, that
in no event shall HP’s liability for property damage exceed the greater of $50,000 or
the purchase price of the specific product that caused such damage.
Some states or provinces do not allow the exclusion or limitation of incidental or
consequential damages — including lost profit — so the above limitation or
exclusion may not apply to you.
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HP Hardware Warranty
Obtaining On-Site Warranty Service
Obtaining On-Site Warranty Service
To obtain on-site warranty service, the customer must contact an HP Customer
Support center, an HP Sales and Service Office, or a participating Authorized HP
Personal Computer Dealer Repair Center. The customer must be prepared to supply
proof of the purchase date.
Components external to the System Processor Unit — such as keyboard, mouse,
headphones — are not eligible for on-site warranty.
During the on-site warranty period, parts defined by HP as being customerreplaceable components may be serviced through expedited part shipment. In this
event, HP will prepay shipping charges, duty, and taxes; provide telephone
assistance on replacement of the component when necessary; and pay shipping
charges, duty, and taxes for any part that HP asks to be returned.
On-site visits caused by non-Hewlett-Packard products — whether internal or
external to the system processor unit — are subject to standard per-incident travel
and labor charges.
On-site service for this product is restricted or unavailable in certain locations. In HP
Excluded Travel Areas — areas where geographical obstacles, undeveloped roads,
or unsuitable public transportation prohibit routine travel — service is provided on a
negotiated basis at extra charge.
Response time for HP on-site service in an HP Service Travel Area is normally next
business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles
or 160 Km from the HP office). Response time is second business day for Zones 4
and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and
negotiated beyond Zone 6. Worldwide Customer Support Travel information is
available from any HP Sales and Service Office.
Travel restrictions and response time for dealer or distributor service are defined by
the participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage, faster response
time, or service in an Excluded Travel Area are often available from HP, an
authorized dealer, or authorized distributor at additional charge.
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HP Hardware Warranty
Obtaining Return Warranty Service
Customer Responsibilities
The customer may be required to run HP-supplied diagnostic programs before an
on-site visit or replacement part will be dispatched.
The customer is responsible for the security of its proprietary and confidential
information and for maintaining a procedure external to the products for
reconstruction of lost or altered files, data, or programs.
The customer must provide: access to the product; adequate working space and
facilities within a reasonable distance of the product; access to and use of all
information and facilities determined necessary by HP to service the product; and
operating supplies and consumables such as the customer would use during normal
operation.
A representative of the customer must be present at all times. The customer must
state if the product is being used in an environment which poses a potential health
hazard to repair personnel; HP or the servicing dealer may require that the product
be maintained by customer personnel under direct HP or dealer supervision.
Obtaining Return Warranty Service
When return warranty service applies, the product must be returned to a service
facility designated by HP or to the point of purchase of the product. Customer must
enclose a copy of a document proving date of purchase.
The customer shall prepay shipping charges (and shall pay all duty and taxes) for
products returned to HP for warranty service. HP shall pay for return of products to
the customer except for products returned to the customer from another country.
Rev. 3/3/98
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HP Software Product
Limited Warranty
2
THIS HP SOFTWARE PRODUCT LIMITED WARRANTY SHALL COVER ALL
SOFTWARE THAT IS PROVIDED TO YOU, THE CUSTOMER, AS PART OF
THE HP COMPUTER PRODUCT, INCLUDING ANY OPERATING SYSTEM
SOFTWARE. IT SHALL SUPERSEDE ANY NON-HP WARRANTY TERMS
THAT MAY BE FOUND ON-LINE, OR IN ANY DOCUMENTATION OR OTHER
MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING.
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HP Software Product Limited Warranty
Limited Software Warranty
Limited Software Warranty
HP warrants for a period of ninety (90) days from the date of the purchase that the
software product will execute its programming instructions when all files are
properly installed. HP does not warrant that the software will be uninterrupted or
error free. In the event that this software product fails to execute its programming
instructions during the warranty period, Customer’s remedy shall be a refund or
repair. Should HP be unable to replace the media within a reasonable amount of
time, Customer’s alternate remedy shall be a refund of the purchase price upon
return of the product and all copies.
Removable Media (If supplied)
HP warrants the removable media, if supplied, upon which this product is recorded
to be free from defects in materials and workmanship under normal use for a period
of ninety (90) days from the date of purchase. In the event the media proves to be
defective during the warranty period, Customer’s remedy shall be to return the
media to HP for replacement. Should HP be unable to replace the media within a
reasonable amount of time, Customer’s alternate remedy shall be a refund of the
purchase price upon return of the product and destruction of all other non
removable media copies of the software product.
Notice of Warranty Claims
Customer must notify HP in writing of any warranty claim not later than thirty (30)
days after the expiration of the warranty period.
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HP Software Product Limited Warranty
Limitation of Warranty
Limitation of Warranty
HP makes no other express warranty, whether written or oral with respect to this
product. Any implied warranty of merchantability or fitness for a particular purpose
is limited to the 90-day duration of this written warranty.
Some states or provinces do not allow limitations on how long an implied warranty
lasts, so the above limitation or exclusion may not apply to you.
This warranty gives specific legal rights, and you may also have other rights which
vary from state to state, or province to province.
Limitation of Liability and Remedies
THE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S SOLE AND EXCLUSIVE
REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST
PROFIT) WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER
LEGAL THEORY.
Some states or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
Obtaining Warranty Service
Warranty service may be obtained from the nearest HP sales office or other location
indicated in the owner’s manual or service booklet.
Consumer transactions in Australia and the United Kingdom: The disclaimers and
limitations above shall not apply and shall not affect the statutory rights of a
Consumer.
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HP Software Product Limited Warranty
Obtaining Warranty Service
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