HP Integrity rx2620 Server User Service Guide
HP Part Number: AD117-9003A-ed3
Published: February 2010
Edition: 3
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Warranty
To obtain a copy of the warranty for this product, see the warranty information website:
BCS Global Limited Warranty and Technical Support
Table of Contents
About This Document.......................................................................................................15
Intended Audience................................................................................................................................15
New and Changed Information in This Edition...................................................................................15
Publishing History................................................................................................................................15
HP-UX Release Name and Release Identifier.......................................................................................15
Document Organization.......................................................................................................................16
Typographic Conventions.....................................................................................................................16
Related Documents...............................................................................................................................17
Contacting HP.......................................................................................................................................17
Before You Contact HP....................................................................................................................17
HP Contact Information..................................................................................................................18
Subscription Service........................................................................................................................18
Documentation Feedback................................................................................................................18
1 Introduction...................................................................................................................19
Server Overview...................................................................................................................................19
Server Dimensions...........................................................................................................................19
Server Components...............................................................................................................................20
Processor..........................................................................................................................................20
Memory...........................................................................................................................................20
PCI Riser..........................................................................................................................................20
Internal Core I/O..............................................................................................................................20
External Core I/O.............................................................................................................................20
Power Supply Unit..........................................................................................................................21
System Board Manageability...........................................................................................................21
Enhanced Server Manageability Using the Integrated Lights Out Management Processor..........21
Hard Drives.....................................................................................................................................21
System Board Components...................................................................................................................21
Processor Sockets.............................................................................................................................22
Processor Bus...................................................................................................................................23
ZX1 I/O and Memory Controller.....................................................................................................23
Memory...........................................................................................................................................23
Memory Architecture.................................................................................................................24
DIMMs..................................................................................................................................24
Chip Spare Functionality......................................................................................................25
Serial Presence Detect...........................................................................................................25
I/O Bus Interface..............................................................................................................................25
Processor Dependent Hardware Controller....................................................................................25
Dual Serial Controller......................................................................................................................26
Field Programmable Gate Array.....................................................................................................26
Baseboard Management Controller.................................................................................................26
SCSI Controller................................................................................................................................27
IDE Interface....................................................................................................................................27
1 Gb System LANs A and B.............................................................................................................27
USB Connectors...............................................................................................................................27
Data Pathing Information................................................................................................................27
2 Controls, Ports, and LEDs............................................................................................29
Front Panel............................................................................................................................................29
Table of Contents 3
Hot-Plug Disk Drive Indicators.......................................................................................................30
Power Supply LEDs...................................................................................................................31
Optional Removable Media Drive.............................................................................................31
Rear Panel.............................................................................................................................................32
LAN Gb A Connector......................................................................................................................33
LAN Gb B Connector.......................................................................................................................33
Management Processor LAN LEDs.................................................................................................34
3 Powering Off and Powering On the Server...............................................................37
Power States..........................................................................................................................................37
Powering Off the Server........................................................................................................................37
Powering Off the Server Using iLO.................................................................................................37
Powering Off the Server Manually..................................................................................................37
Powering On the Server........................................................................................................................38
Powering On the Server Using iLO.................................................................................................38
Powering On the Server Manually..................................................................................................38
4 Removing and Replacing Components......................................................................39
ESD Information...................................................................................................................................39
Required Tools......................................................................................................................................39
Internal Component and Connector Locations....................................................................................39
Removing and Replacing System Top Metal Cover and Bezels...........................................................42
Rack-Mount System.........................................................................................................................42
Accessing a Rack Mounted Server.............................................................................................42
Extending the Server from the Rack.....................................................................................42
Inserting the Server into the Rack.........................................................................................43
Removing and Replacing the Top Metal Cover..............................................................................43
Removing the Top Metal Cover.................................................................................................43
Replacing the Top Metal Cover..................................................................................................44
Removing and Replacing the Front Bezel.......................................................................................45
Removing the Front Bezel..........................................................................................................45
Replacing the Front Bezel...........................................................................................................45
Removing and Replacing Hot-Swap and Hot-Plug Devices................................................................46
Removing and Replacing Server Fans.............................................................................................46
Removing a Server Fan..............................................................................................................46
Replacing a Server Fan...............................................................................................................48
Removing and Replacing the Power Supply...................................................................................48
Removing the Power Supply......................................................................................................48
Replacing the Power Supply......................................................................................................49
Removing and Replacing an Internal Hard Drive..........................................................................50
Removing a Hard Drive.............................................................................................................50
Replacing a Hard Drive..............................................................................................................52
Removing and Replacing Internal Components..................................................................................53
Memory and Processor Airflow Guides..........................................................................................53
Removing and Replacing the Memory Airflow Guide...................................................................53
Removing the Memory Airflow Guide......................................................................................53
Replacing the Memory Airflow Guide......................................................................................54
Removing and Replacing the Processor Airflow Guide.................................................................54
Removing the Processor Airflow Guide....................................................................................54
Replacing the Processor Airflow Guide.....................................................................................56
Removing and Replacing Memory DIMMs....................................................................................57
Supported DIMM Sizes..............................................................................................................57
Removing DIMMs......................................................................................................................58
4 Table of Contents
Installing DIMMs.......................................................................................................................59
Removing and Replacing a Processor.............................................................................................61
Removing a Processor................................................................................................................63
Replacing a Processor.................................................................................................................65
Removing and Replacing the System Battery.................................................................................69
Battery Notice.............................................................................................................................69
Removing the System Battery....................................................................................................69
Replacing the System Battery.....................................................................................................70
Removing and Replacing PCI Card Cage.......................................................................................71
Removing the PCI Card Cage....................................................................................................71
Replacing the PCI Card Cage.....................................................................................................72
Removing and Replacing PCI Cards...............................................................................................73
Removing a PCI Card.................................................................................................................73
Replacing a PCI or Graphics Card.............................................................................................74
Removing and Replacing the PCI Backplane..................................................................................75
Removing the PCI Backplane.....................................................................................................75
Replacing the PCI Backplane.....................................................................................................75
Removing and Replacing a Removable Media Drive.....................................................................76
Removing a Removable Media Drive........................................................................................76
Replacing a Removable Media Drive.........................................................................................77
Removing and Replacing the MP Card...........................................................................................77
Removing the MP Card..............................................................................................................77
Replacing the MP Card..............................................................................................................79
Removing and Replacing the MP Card Battery..............................................................................79
Battery Notice.............................................................................................................................79
Removing the MP Card Battery.................................................................................................79
Replacing the MP Card Battery..................................................................................................80
Removing and Replacing the LED Status Panel..............................................................................81
Removing the LED Status Panel................................................................................................81
Replacing the LED Status Panel.................................................................................................81
Removing and Replacing the System Board...................................................................................82
Removing the System Board......................................................................................................82
Replacing the System Board.......................................................................................................83
Removing and Replacing the Power Supply Interface Module......................................................87
Removing the Power Supply Interface Module.........................................................................87
Replacing the Power Supply Interface Module.........................................................................89
Removing and Replacing the Hard Drive SCSI Backplane.............................................................90
Removing the Hard Drive SCSI Backplane ...............................................................................90
Replacing the Hard Drive SCSI Backplane................................................................................92
5 Troubleshooting............................................................................................................95
Troubleshooting Tips............................................................................................................................95
Possible Issues.......................................................................................................................................95
The System Does Not Power-On.....................................................................................................95
The System Does Not Boot..............................................................................................................95
The System Has Intermittent Failures.............................................................................................96
The System LED or Diagnostic LEDs are Not On, and No Error Messages Appear......................96
The Server Powers Off but Does Not Restart..................................................................................97
Troubleshooting and FRU identification..............................................................................................97
Verifying Hard Drive Operation...........................................................................................................99
Identifying and Diagnosing Hardware Issues....................................................................................100
Power and System LEDs................................................................................................................100
Systems with the Optional Management Processor Installed..................................................100
iLO MP Event Logs..................................................................................................................100
Table of Contents 5
System Event Logs....................................................................................................................101
Systems Without an iLO Management Processor....................................................................103
Diagnostic LEDs.......................................................................................................................103
Warnings...................................................................................................................................104
Faults........................................................................................................................................106
Command Line Interface....................................................................................................................108
Command Line Interface Menu.....................................................................................................108
Troubleshooting Example Using CLI............................................................................................108
Troubleshooting Example Using CLI............................................................................................109
System Board Diagnostic LEDs...........................................................................................................109
LAN LEDs...........................................................................................................................................110
Front Panel LAN LEDs..................................................................................................................110
Rear Panel LAN LEDs...................................................................................................................110
LAN A Connector LEDs...........................................................................................................110
LAN B Connector LEDs...........................................................................................................110
Optional Management Processor LAN LEDs................................................................................111
Diagnostics..........................................................................................................................................111
Online Diagnostics and Exercisers................................................................................................111
Online Support Tool Availability.............................................................................................112
Online Support Tools List.........................................................................................................112
Offline Diagnostics and Exercisers................................................................................................112
Offline Support Tool Availability.............................................................................................112
Offline Support Tools List........................................................................................................112
General Diagnostic Tools...............................................................................................................113
Fault Management Overview........................................................................................................113
HP-UX Fault Management............................................................................................................113
WBEM Indication Providers and EMS Hardware Monitors....................................................114
Recommended Cleaning Procedures..................................................................................................114
Where to Get Help..............................................................................................................................114
Information to Collect Before You Contact Support......................................................................114
Online Support..............................................................................................................................115
Phone Support...............................................................................................................................115
A Parts Information........................................................................................................117
Field Replaceable Parts View..............................................................................................................117
Field Replaceable Parts List................................................................................................................118
B Booting the Operating System.................................................................................125
Operating Systems Supported on HP Integrity Servers.....................................................................125
Configuring System Boot Options......................................................................................................125
Booting and Shutting Down HP-UX...................................................................................................126
Adding HP-UX to the Boot Options List.......................................................................................126
Adding an HP-UX Boot Option...............................................................................................126
Standard HP-UX Booting..............................................................................................................127
Single-User Mode HP-UX Booting................................................................................................128
Booting HP-UX in Single-User Mode (EFI Shell).....................................................................129
LVM Maintenance Mode HP-UX Booting.....................................................................................130
Booting HP-UX in LVM-Maintenance Mode (EFI Shell)..........................................................130
Shutting Down HP-UX..................................................................................................................130
Shutting Down HP-UX (/sbin/shutdown Command)........................................................130
Booting and Shutting Down HP OpenVMS.......................................................................................131
Adding HP OpenVMS to the Boot Options List............................................................................131
Adding an HP OpenVMS Boot Option....................................................................................131
6 Table of Contents
Booting HP OpenVMS...................................................................................................................132
Booting HP OpenVMS (EFI Boot Manager).............................................................................132
Booting HP OpenVMS (EFI Shell)............................................................................................132
Shutting Down HP OpenVMS.......................................................................................................133
Booting and Shutting Down Microsoft Windows..............................................................................134
Adding Microsoft Windows to the Boot Options List...................................................................134
Booting the Microsoft Windows Operating System......................................................................135
Shutting Down Microsoft Windows..............................................................................................136
Windows Shutdown from the Command Line........................................................................137
Booting and Shutting Down Linux.....................................................................................................137
Adding Linux to the Boot Options List.........................................................................................137
Booting the Red Hat Enterprise Linux Operating System............................................................138
Booting Red Hat Enterprise Linux from the EFI Shell.............................................................139
Booting the SuSE Linux Enterprise Server Operating System......................................................139
Booting SuSE Linux Enterprise Server from the EFI Shell.......................................................140
Shutting Down Linux....................................................................................................................140
C Utilities........................................................................................................................141
Extensible Firmware Interface Boot Manager.....................................................................................141
EFI Commands..............................................................................................................................142
EFI/POSSE Commands.......................................................................................................................144
help................................................................................................................................................144
Syntax.......................................................................................................................................144
Parameters................................................................................................................................144
Operation..................................................................................................................................144
baud...............................................................................................................................................147
Syntax.......................................................................................................................................147
Parameters................................................................................................................................147
Operation..................................................................................................................................147
boottest...........................................................................................................................................148
Syntax.......................................................................................................................................148
Parameters................................................................................................................................148
cpuconfig.......................................................................................................................................149
Syntax.......................................................................................................................................149
Parameters................................................................................................................................149
Operation..................................................................................................................................149
ioconfig..........................................................................................................................................150
Syntax.......................................................................................................................................150
Parameters................................................................................................................................150
Operation..................................................................................................................................150
conconfig........................................................................................................................................151
Syntax.......................................................................................................................................151
Parameters................................................................................................................................151
Notes.........................................................................................................................................151
default............................................................................................................................................152
Syntax.......................................................................................................................................152
Parameters................................................................................................................................152
Operation..................................................................................................................................153
errdump.........................................................................................................................................153
Syntax.......................................................................................................................................153
Parameters................................................................................................................................153
Operation..................................................................................................................................153
info.................................................................................................................................................153
Syntax.......................................................................................................................................153
Table of Contents 7
Parameters................................................................................................................................153
lanaddress......................................................................................................................................159
Syntax:......................................................................................................................................159
Parameters................................................................................................................................159
monarch.........................................................................................................................................160
Syntax.......................................................................................................................................160
Parameters................................................................................................................................160
Operation..................................................................................................................................160
pdt..................................................................................................................................................160
Syntax.......................................................................................................................................160
Parameters................................................................................................................................160
Operation..................................................................................................................................161
sysmode.........................................................................................................................................161
Syntax.......................................................................................................................................161
Parameters................................................................................................................................161
Operation..................................................................................................................................161
Specifying SCSI Parameters................................................................................................................162
Using the SCSI Setup Utility..........................................................................................................162
Using the Boot Option Maintenance Menu........................................................................................167
Paths...............................................................................................................................................167
Boot From File..........................................................................................................................167
Add a Boot Option...................................................................................................................168
Edit Boot Entry.........................................................................................................................168
Delete Boot Options..................................................................................................................168
Change Boot Order...................................................................................................................169
Manage BootNext Setting.........................................................................................................169
Set AutoBoot TimeOut.............................................................................................................170
Select Active Console Output Devices.....................................................................................170
Select Active Console Input Devices........................................................................................171
Select Active Standard Error Devices.......................................................................................172
Using the System Configuration Menu.........................................................................................172
Security/Password Menu..........................................................................................................172
Resetting Passwords.................................................................................................................172
Advanced System Information.................................................................................................172
Set System Time........................................................................................................................172
Set System Date........................................................................................................................172
Set User Interface......................................................................................................................172
Set System Wake-On LAN........................................................................................................173
Set System Defaults..................................................................................................................173
iLO MP................................................................................................................................................173
Index...............................................................................................................................175
8 Table of Contents
List of Figures
1-1 HP Integrity rx2620 Server (front view)........................................................................................19
1-2 HP Integrity rx2620 Server (front view with bezel removed).......................................................19
1-3 HP Integrity rx2620 Server (rear view).........................................................................................19
1-4 System Block Diagram..................................................................................................................22
1-5 Memory Block Diagram................................................................................................................24
2-1 Front View.....................................................................................................................................29
2-2 Control Panel.................................................................................................................................29
2-3 Hot-Plug Disk Drive LED Indicators............................................................................................30
2-4 Power Supply LEDs.......................................................................................................................31
2-5 DVD LEDs.....................................................................................................................................31
2-6 Rear View......................................................................................................................................32
2-7 10/100/1000 base-T Ethernet Gb LAN A Connector LEDs............................................................33
2-8 10/100/1000 base-T Ethernet Gb LAN B Connector LEDs.............................................................34
2-9 MP LAN LEDs...............................................................................................................................34
4-1 Internal Physical Layout................................................................................................................40
4-2 System Board Connectors and Slots..............................................................................................41
4-3 Release the Rack Latches...............................................................................................................43
4-4 Removing and Replacing the Top Metal Cover............................................................................44
4-5 Aligning the Top Metal Cover.......................................................................................................44
4-6 Closing the Top Metal Cover.........................................................................................................45
4-7 Front Bezel Retaining Clip............................................................................................................45
4-8 Replacing the Front Bezel..............................................................................................................46
4-9 Removing Fan 1A or Fan 1B .........................................................................................................47
4-10 Removing Fan 2.............................................................................................................................47
4-11 Removing Fan 3 ............................................................................................................................47
4-12 Releasing the Power Supply Retaining Clip.................................................................................49
4-13 Removing the Power Supply.........................................................................................................49
4-14 Replacing the Power Supply.........................................................................................................50
4-15 Unlocking and Releasing the Disk Drive......................................................................................51
4-16 Releasing the Disk Drive...............................................................................................................52
4-17 Removing the Disk Drive..............................................................................................................52
4-18 Airflow Guides Locations.............................................................................................................53
4-19 Removing the Memory Airflow Guide.........................................................................................54
4-20 Removing the Processor Airflow Guide.......................................................................................55
4-21 Opening the Release Clip..............................................................................................................55
4-22 Removing the Front Airflow Guide .............................................................................................56
4-23 DIMM Slot Identification..............................................................................................................58
4-24 Inserting DIMM into Slot..............................................................................................................60
4-25 Processor Locations on Server.......................................................................................................62
4-26 Processor Location on System Board............................................................................................62
4-27 Removing the Processor Airflow Guide.......................................................................................63
4-28 Unscrewing the Captive Screws....................................................................................................64
4-29 Slide Sequencing Retainer Plate....................................................................................................64
4-30 Unlocking the Processor Module Locking Mechanism................................................................65
4-31 Unlocked ZIF Socket Lock.............................................................................................................66
4-32 Processor Alignment Pins.............................................................................................................66
4-33 CPU Slot Alignment Holes............................................................................................................67
4-34 Installing the Processor Module....................................................................................................67
4-35 Locking the Processor Module in Place........................................................................................68
4-36 Sliding the Sequencing Retainer Plate...........................................................................................68
4-37 Securing the Captive Screws.........................................................................................................69
4-38 Removing the System Battery.......................................................................................................70
9
4-39 Removing the PCI Cage................................................................................................................71
4-40 Removing the PCI Cage Cover......................................................................................................72
4-41 Installing a PCI Slot Cover ...........................................................................................................74
4-42 Installing a PCI Card.....................................................................................................................74
4-43 Removing the PCI Backplane........................................................................................................75
4-44 Replacing the PCI Backplane........................................................................................................76
4-45 Removing and Replacing Removable Media Drive......................................................................77
4-46 Removing the MP Card.................................................................................................................78
4-47 Replacing the MP Blank................................................................................................................78
4-48 Removing the MP Card Battery....................................................................................................80
4-49 Removing the LED Status Panel....................................................................................................81
4-50 Removing the System Board Mounting Screws............................................................................82
4-51 Removing the System Board Mounting Screw.............................................................................83
4-52 Removing the System Board.........................................................................................................83
4-53 Sliding the System Board into the Chassis....................................................................................84
4-54 Aligning the System Board PCI Connector...................................................................................84
4-55 Sliding the System Board into the Chassis....................................................................................85
4-56 Installing the Rear Panel Mounting Screws..................................................................................85
4-57 Reinstalling the Power Connectors...............................................................................................86
4-58 Power Cables and Holding Clips..................................................................................................87
4-59 Removing the Mounting Screw.....................................................................................................88
4-60 Removing the PSI Interface Module.............................................................................................88
4-61 Replacing the Power Supply Interface Module.............................................................................89
4-62 Securing the Power Supply Interface Module and Cables............................................................89
4-63 Opening the Fan Power Bridge.....................................................................................................90
4-64 Disconnecting SCSI Cables............................................................................................................90
4-65 Removing the Mounting Screws...................................................................................................91
4-66 Removing the Backplane...............................................................................................................92
4-67 Removing the Backplane from the Chassis...................................................................................92
5-1 LED Apertures on Hard Drive......................................................................................................99
5-2 Diagnostic LEDs..........................................................................................................................104
5-3 STBY, F/W, and BMC LEDs Locations.........................................................................................109
A-1 Parts Identification.......................................................................................................................117
A-2 Tower Parts..................................................................................................................................118
C-1 EFI Boot Sequence.......................................................................................................................141
10 List of Figures
List of Tables
1 Publishing History Details............................................................................................................15
2 HP-UX 11i Releases.......................................................................................................................15
1-1 Server Dimensions.........................................................................................................................20
1-2 Memory Array Capacities.............................................................................................................24
1-3 Data Pathing..................................................................................................................................27
2-1 Control Panel LEDs and Switches.................................................................................................29
2-2 Power On/Off Button.....................................................................................................................30
2-3 Hard Drive LED Definitions.........................................................................................................31
2-4 Power Supply LED Definitions.....................................................................................................31
2-5 DVD Drive LED Definitions..........................................................................................................31
2-6 Rear Panel Connectors and Switches............................................................................................32
2-7 10/100/1000 base-T Ethernet Gb LAN A Connector LEDs............................................................33
2-8 10/100/1000 base-T Ethernet Gb LAN B Connector LEDs.............................................................34
2-9 iLO MP LAN LEDs........................................................................................................................34
3-1 Power States...................................................................................................................................37
4-1 Component Locations...................................................................................................................40
4-2 Connector Locations......................................................................................................................41
5-1 Troubleshooting FRUs...................................................................................................................98
5-2 System LED States.......................................................................................................................100
5-3 Power and System LED States.....................................................................................................103
5-4 Diagnostic LEDs Fault and Warning Categories.........................................................................104
5-5 Unknown Warning......................................................................................................................105
5-6 Memory Warnings.......................................................................................................................105
5-7 System Board Warnings...............................................................................................................105
5-8 Fan Warnings...............................................................................................................................105
5-9 Processor Warnings.....................................................................................................................106
5-10 Temperature Warnings................................................................................................................106
5-11 Video Warnings...........................................................................................................................106
5-12 Power Supply Warnings..............................................................................................................106
5-13 Unknown Faults..........................................................................................................................106
5-14 Memory Faults.............................................................................................................................106
5-15 Firmware Errors...........................................................................................................................107
5-16 System Board Faults....................................................................................................................107
5-17 Fan Faults.....................................................................................................................................107
5-18 Processor Faults...........................................................................................................................107
5-19 BMC Faults..................................................................................................................................108
5-20 Temperature Faults......................................................................................................................108
5-21 Power Supply Errors....................................................................................................................108
5-22 System Board LEDs.....................................................................................................................110
5-23 Gb LAN A Connector LEDs........................................................................................................110
5-24 Gb LAN B Connector LEDs.........................................................................................................110
5-25 Optional Management Processor LAN LEDs.............................................................................111
5-26 Online Support Tools List............................................................................................................112
5-27 Offline Support Tools List...........................................................................................................113
5-28 General Diagnostic Tools List......................................................................................................113
5-29 Cleaning.......................................................................................................................................114
A-1 Parts List .....................................................................................................................................118
C-1 EFI Commands............................................................................................................................142
C-2 Communications Parameters......................................................................................................148
C-3 Server Sockets..............................................................................................................................167
C-4 Server Drives...............................................................................................................................167
C-5 Console Output Devices..............................................................................................................171
11
C-6 Console Input Devices.................................................................................................................171
12 List of Tables
List of Examples
C-1 help Command..........................................................................................................................145
C-2 help bch Command.....................................................................................................................145
C-3 help configuration Command............................................................................................145
C-4 help cpuconfig Command....................................................................................................146
C-5 help ioconfig Command.......................................................................................................147
C-6 boottest Command..................................................................................................................149
C-7 boottest early_cpu off Command...................................................................................149
C-8 cpuconfig Command...............................................................................................................150
C-9 ioconfig Command..................................................................................................................151
C-10 conconfig Command...............................................................................................................152
C-11 conconfig 2 primary Command.........................................................................................152
C-12 conconfig 3 off Command..................................................................................................152
C-13 conconfig 3 on Command....................................................................................................152
C-14 info all Command..................................................................................................................154
C-15 info cpu Command..................................................................................................................157
C-16 info mem Command..................................................................................................................158
C-17 info io Command....................................................................................................................158
C-18 info boot Command...............................................................................................................159
C-19 lanaddress Command.............................................................................................................160
C-20 monarch Command....................................................................................................................160
C-21 pdt Command.............................................................................................................................161
C-22 pdt clear Command...............................................................................................................161
C-23 sysmode Command....................................................................................................................162
13
14
About This Document
This document provides information and instructions on servicing and troubleshooting the HP
Integrity rx2620 server.
The document publication date and part number indicate the document’s current edition. The
date changes when a new edition is published. The document part number changes when
extensive changes are made.
Document updatesmay be issuedbetween editions to correct errors or document product changes.
To ensure that you receive the updated or new editions, you should subscribe to the appropriate
product support service. See your HP sales representative for details.
The latest version of this document can be found on line at The document publication
date and part number indicate the document’s current edition. The date
changes when a new edition is published. The document part number changes
when extensive changes are made..
Intended Audience
This document is intended to provide technical product and support information for authorized
service providers, system administrators, and HP support personnel.
New and Changed Information in This Edition
This guide has been updated with the latest HP publishing standards.
Publishing History
The publishing history below identifies the edition dates of this manual. Updates are made to
this publication on an unscheduled, as needed, basis. The updates will consist of a complete
replacement manual and pertinent on-line documentation.
Table 1 Publishing History Details
Publication DateDocument Manufacturing Part Number
August 2006AD117-9003A
September 2008AD117-9003A-ed2
February 2010AD117-9003A-ed3
HP-UX Release Name and Release Identifier
Each HP-UX 11i release has an associated release name and release identifier. Theuname(1)
command with the -r option returns the release identifier. This table shows the releases available
for HP-UX 11i.
Table 2 HP-UX 11i Releases
Supported Processor ArchitectureRelease NameRelease Identifier
PA-RISCHP-UX 11i v1B.11.11
HP-UX 11i v1.5B.11.20
Intel® Itanium®
Intel ItaniumHP-UX 11i v1.6B.11.22
Intel ItaniumHP-UX 11i v2.0B.11.23
Intended Audience 15
Document Organization
This guide is divided into the following chapters.
Chapter 1 Introduction Use this chapter to learn about the features and specifications of
the HP Integrity rx2620 server.
Chapter 2 Controls, Ports, and LEDs Use this chapter to learn about the locations of the
external controls, ports, and LEDs on the server.
Chapter 3 Powering Off and Powering On the Server Use this chapter to learn about powering
the server off and on.
Chapter 4 Removing and Replacing Components Use this chapter to learn how to remove
and replace the field replaceable components (FRUs) on the server.
Chapter 5 Troubleshooting Use this chapter to learn about troubleshooting problems you
may encounter with the server.
Appendix A Parts Information Use this appendix to learn the location and part numbers of
the server components.
Appendix B Operating System Boot and Shutdown Use this appendix to learn about booting
and shutting down the operating system on the server.
Appendix C Utilities Use this appendix for information regarding the utilities available for
the server.
Appendix D Console Setup and Connection Use this appendix to learn about the process for
setting up a console session and connecting to the server.
Typographic Conventions
This document uses the following conventions.
%, $, or #
Command
Computer output
Ctrl+x A key sequence. A sequence such as Ctrl+x indicates that you
ENVIRONMENT VARIABLE The name of an environment variable, for example, PATH.
[ERROR NAME]
Key The name of a keyboard key. Return and Enter both refer to the
Term The defined use of an important word or phrase.
User input
Variable
[] The contents are optional in syntax. If the contents are a list
{} The contents are required in syntax. If the contents are a list
... The preceding element can be repeated an arbitrary number of
Indicates the continuation of a code example.
A percent sign represents the C shell system prompt. A dollar
sign represents the system prompt for the Bourne, Korn, and
POSIX shells. A number sign represents the superuser prompt.
A command name or qualified command phrase.
Text displayed by the computer.
must hold down the key labeled Ctrl while you press another
key or mouse button.
The name of an error, usually returned in the errno variable.
same key.
Commands and other text that you type.
The name of a placeholder in a command, function, or other
syntax display that you replace with an actual value.
separated by |, you must choose one of the items.
separated by |, you must choose one of the items.
times.
16
| Separates items in a list of choices.
WARNING A warning calls attention to important information that if not
CAUTION A caution calls attention to important information that if not
IMPORTANT This alert provides essential information to explain a concept or
NOTE A note contains additional information to emphasize or
Related Documents
You can find other information on HP server hardware management and diagnostic support
tools in the following publications.
HP Technical Documentation Website
http://www.hp.com/go/Integrity_Servers-docs
Windows Operating System Information
Find information about administration of the Microsoft Windows operating system at the
following website:
http://www.microsoft.com/technet/
Diagnostics and Event Monitoring: Hardware Support Tools
Complete informationabout HP hardware support tools, including online and offline diagnostics
and event monitoring tools, is on the HP website at:
http://www.docs.hp.com/HP-UX/diag/
Website for HP Technical Support
http://h20219.www2.hp.com/services/cache/126868-0-0-225-121.html?jumpid=reg_R1002_USEN
Books About HP-UX Published by Prentice Hall
You can find the entire Prentice Hall Professional Series on HP at:
http://www.informit.com/imprint/series_detail.aspx?st=61305
understood or followed will result in personal injury or
nonrecoverable system problems.
understood or followed will result in data loss, data corruption,
or damage to hardware or software.
to complete a task
supplement important points of the main text.
Contacting HP
Before You Contact HP
Be sure to have the following information available before you contact HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error message
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
Related Documents 17
HP Contact Information
For the name of the nearest HP authorized reseller:
• In the United States, see the HP US service locator webpage (http://welcome.hp.com/country/
us/en/wwcontact.html.)
• In other locations, see the Contact HP worldwide (in English) webpage:
http://welcome.hp.com/country/us/en/wwcontact.html.
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage: (http://
welcome.hp.com/country/us/en/contact_us.html)
To contact HP by phone:
— Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours aday, 7 days
a week. For continuous quality improvement, calls may be recorded or monitored.
— If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, see the HP website: (http://www.hp.com/hps).
• In other locations, see the Contact HP worldwide (in English) webpage (http://
welcome.hp.com/country/us/en/wwcontact.html).
Subscription Service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html.
Documentation Feedback
HP welcomes your feedback. To make commentsand suggestions about product documentation,
send a message to docsfeedback@hp.com.
Include the document title and manufacturing part number. All submissions become the property
of HP.
18
1 Introduction
The HP Integrity rx2620 server is a 2-socket server basedon the Itanium® processor architecture.
The server supports the following operating systems: Microsoft Windows®, HP-UX, Linux, and
OpenVMS®. The server is available in either rack-mount or pedestal configurations. The server
accommodates up to 12 DIMMs and internal peripherals including disks and a DVD. Its high
availability features include hot-swap fans, power supplies, and hot-plug disk drives.
Server Overview
The HP Integrity rx2620 server chassis is a 2U Electronics Industry Association (EIA) enclosure,
which mounts in any standard 19-inch EIA rack. All external cabling connects from the rear of
the enclosure. With the server installed in the rack, service access is enhanced by the use of chassis
slides. The server has bays to accommodate 1 + 1 redundant, hot-swappable power supplies,
accessible from the front of the product. There are three low-profile hot swappable hard drives
accessible from the front, and a slim-line optical drive for a CD-R, CD-RW, DVD-R, or DVD+RW.
There are N + 1 redundant, hot-swappable server fans, all clearly identified and easily accessible.
Server status indication, a power switch, server locator switch, and LED are located in the front
within the bezel. A server locator switch and LED is in the back of the server for easy identification
in the rack. See Figure 1-1, Figure 1-2, and Figure 1-3 for front and back views of the server.
Figure 1-1 HP Integrity rx2620 Server (front view)
Figure 1-2 HP Integrity rx2620 Server (front view with bezel removed)
Figure 1-3 HP Integrity rx2620 Server (rear view)
Server Dimensions
Table 1-1 shows the dimensions and weight of the server.
Server Overview 19
Table 1-1 Server Dimensions
ValueDimensions
2URack units
8.6 cm (3.4 in.)Height
48.3 cm (19.0 in.)Width
67.9 cm (26.8 in.)Depth
Weight
• Minimum
• Maximum
Server Components
The server consists of the following components:
Processor
• 1.4 GHz/12 MB L3 cache dual-core processor
• 1.6 GHz/18 MB L3 cache dual-core processor
Memory
• 12 memory DIMM slots
• 256 MB, 512 MB, 1 GB, 2 GB, and 4 GB standard 184 pins 2.5 V DDR1, CL2, registered, ECC
• 133 MHz memory bus frequency, 266 M transfers/s data, 8.5 Gb/s peak data bandwidth
• Minimum memory size of 1 GB with four 256 MB DIMMs
• Maximum memory size of 32 GB with eight 4 GB DIMMs
• Upgrades must be made by quads of DIMMs
• DIMMs loaded by quads enable interleaved mode and chip spare
17.5 kg (38.6 lb.)
22.2 kg (49.0 lb.)
PCI Riser
• Four independent PCI-X 133 MHz 64 bit, 3.3 V, 15 W slots. There is no 5 V card or hot-plug
support.
NOTE: Some 25 W cards are supported. See the Server I/O Slot Matrix on the HP website athttp://
www.hp.com
For more information regarding specificI/O cards, see http://www.docs.hp.com/en/netcom.html
Internal Core I/O
• Dual channel SCSI U320 interface, two internal 68-pin connectors, one 68-pin external
connector
• Three internal SCSI drive 80-pin type connectors that provide drive electrical hot-plug
capability
• One internal IDE connector for a slim-line optical device (CD and DVD)
External Core I/O
• One SCSI U320 68 pin connector
• Two 10/100/1000Base-T Ethernet LAN connectors for twisted-pair cable
• Four USB 2.0 ports
• Two general purpose or 9-pin serial ports, 16550 compatible
20 Introduction
Power Supply Unit
• 600 W output power
• Front-end block (the actual power supply case) that converts the line voltage into a high DC
voltage.
Back-end voltage regulation modules (on the system board) that step down the front-end
DC voltage to the required voltages
• Redundant and hot-pluggable power supplies (front-end block only)
System Board Manageability
• Baseboard Management Controller (BMC)
• Temperature monitoring and fans regulation by BMC
• BMC manageability console shared with server console and general purpose serial port
• IPMI protocol for communication between BMC/server/MP hardware
• BMC hardware diagnostics display on the front status panel
• E-buzzer remote hardware diagnostics on phone lines for support
• Locator front/rear LEDs
• Field replacement units monitoring by BMC
• Serial port for local and modem console
• Wake-on-LAN and Alert-on-LAN capabilities from the 10/100/1000 BT LAN port
Enhanced Server Manageability Using the Integrated Lights Out Management Processor
The integratedLights Out Management Processor (iLO MP) provides the following enhancements
to server manageability:
• Web-based graphical user interface (GUI)
• LAN telnet console
• Web console
• Serial port for local console
• Serial port for modem console
• Duplication of console screen content across all consoles
• VGA and 2 D graphics display
• Advanced Features:
— Secure Shell (SSH) access
— Group actions through the HP Systems Insight Manager (HP SIM)
— Directory-based authentication and authorization (LDAP)
Hard Drives
The server supports the following hard drives:
• 36 GB 15K hot-plug Ultra320 SCSI drive
• 73 GB 15K hot-plug Ultra320 SCSI drive
• 146 GB 10K hot-plug Ultra320 SCSI drive
• 300 GB 10K hot-plug Ultra320 SCSI drive
The server holds up to three hard drives.
System Board Components
This section provides a block diagram of the system board and descriptions of key components
(integrated circuits) on the board. Figure 1-4 shows a block diagram of the server.
System Board Components 21
Figure 1-4 System Block Diagram
The following describes the main components of the system board:
• “Processor Sockets” (page 22)
• “Processor Bus” (page 23)
• “ZX1 I/O and Memory Controller” (page 23)
• “Memory” (page 23)
• “I/O Bus Interface” (page 25)
• “Processor Dependent Hardware Controller” (page 25)
• “Dual Serial Controller” (page 26)
• “Field Programmable Gate Array” (page 26)
• “Baseboard Management Controller” (page 26)
• “SCSI Controller” (page 27)
• “IDE Interface” (page 27)
• “1 Gb System LANs A and B” (page 27)
• “USB Connectors” (page 27)
• “Data Pathing Information” (page 27)
Processor Sockets
The system board consists of two zero insertion force (ZIF) processor sockets, the core electronic
complex (CEC), and circuitry for clock and power generation and distribution, boundary scan,
in-target probe, and debug.
22 Introduction
The front side bus (FSB) is the IA64 processor bus, based on bus protocol from Intel. Unlike
previous PA-RISC microprocessors that utilized HP proprietary processor buses, this processor
is designed to utilize the FSB. This allows processor field replaceable units (FRUs) to be dropped
in, provided that electrical and mechanical compatibility and support circuitry exist. For the
purposes of this document, a FRU consists of a single processor with power pod, and the heat
sink assembly.
Each processor plugs directly into, and is powered by its own 12 V to 1.2 V power pod. Other
power for the system board comes from multiple on-board DC to DC converters. Each processor
is attached to the board through a ZIF socket and the entire FRU secured by a heat sink.
Processor Bus
The FSB in this product runs at 200 MHz. Data on the FSB are transferred at a double data rate,
which allows a peak FSB bandwidth of 6.4 Gb/s.
ZX1 I/O and Memory Controller
The server supports the following features of the ZX1 I/O and memory controller chip:
• 8.5 Gb/s peak I/O bandwidth
• Seven communication paths
• Peak memory bandwidth of 8.5 Gb/s
• Two memory cells, 144 data bits each
Memory
The memory subsystem provides two memory cells. Each cell is 144 data bits wide. Each cell has
six DIMM slots, which means a total of 12 DIMM slots are available. The memory bus clock speed
is 133 MHz, and the data transfer rate is 266 Mtransfers/s as data is clocked on both edges of the
clock. The peak data bandwidth for this memory subsystem design is 8.5 Gb/s. Load DIMMs in
quads with qualified modules. Memory is protected by data ECC, and the hardware
implementation supports chip-spare.
The minimum amount of memory supported by the server is 1 GB (four 256 MB modules). The
maximum amount of memory supported by the server is 32 GB (eight 4 GB modules).
This design does not support any nonindustry-standard DDR DIMMs. Only qualified DIMMs
are supported. Figure 1-5 shows a block diagram of the server memory.
System Board Components 23
Figure 1-5 Memory Block Diagram
Memory Architecture
The I/O ASIC memory interface supports two DDR cells. Each cell is 144 data bits wide. The
memory subsystem physical design uses a comb-filter termination scheme for the data and the
address and control buses. This topology is similar to other DDR designs. Clocks are distributed
directly from the I/O ASIC. Each clock pair drives two DIMMs.
Memory data is protected by the ECC. Eight ECC bits per DIMM protect 64 bits of data. The use
of ECC allows correction of single-bit errors, and detection of multi-bit errors. Only DIMMs with
ECC are qualified or supported.
DIMMs
The memory subsystem supports only DDR SDRAM (Double Data Rate Synchronous Dynamic
Random Access Memory) technology utilizing industry-standard PC-1600 type DDR SDRAM
DIMMs, 1.2" tall. The DIMMs use a 184-pin JEDEC standard connector.
DIMMs are loaded in a group of four, known as a quad. All four DIMMs in a quad must be the
same size. Table 1-2 summarizes the memory solutions.
Table 1-2 Memory Array Capacities
DDR SDRAM Count, Type, and TechnologySingle DIMM SizeMininum/Maximum Memory Size
18 x 32 MB x 4 DDR1 SDRAMs (128 MB)256 MB DIMM1 GB / 3 GB
36 x 32 MB x 4 DDR1 SDRAMs (128 MB)512 MB DIMM2 GB / 6 GB
24 Introduction
36 x 64 MB x 4 DDR1 SDRAMs (256 MB)1024 MB DIMM4 GB / 12 GB
Table 1-2 Memory Array Capacities (continued)
DDR SDRAM Count, Type, and TechnologySingle DIMM SizeMininum/Maximum Memory Size
36 x 128 MB x 4 DDR1 SDRAMs (512 MB)2048 MB DIMM8 GB / 24 GB
36 x 256 MB x 4 DDR1 SDRAMs (1024 MB)4096 MB DIMM32 GB / 32 GB
Chip Spare Functionality
Chip spare enables an entire DDR SDRAM chip on a DIMM to be bypassed in the event that a
multi-bit error is detected on the DDR SDRAM. To use the chip spare functionality on your
server, use only DIMMs built with ×4 DDR SDRAM parts, and load these DIMMs in quads.
The memorysubsystem design supports the I/O ASIC chip spare functionality. Chip spare enables
an entire SDRAM chip on a DIMM to be bypassed/replaced in the event that a multi-bit error is
detected on that SDRAM. To use the chip spare functionality, use only DIMMs built with x4
SDRAM parts, and load these DIMMs in quads (two DIMMs per memory cell, loaded in the
same location in each memory cell). Each DIMM within a quad must be identical to all the other
DIMMs in the quad.
Chip spare is achieved if four identical DIMMs are loaded into a quad. If more DIMMs are added,
they must be loaded in quads to maintain the chip spare functionality. So, if more DIMMs are
added in to the example case, four identical DIMMs (identical to each other, but can be different
from the original quad that was loaded) must be loaded into the next quad. However, if you are
using 4 GB DIMMS, the only configuration supported is eight 4 GB DIMMS in the first three
quads, with no other DIMMs in the remaining quad. For slot and quad locations, see Figure 4-23
(page 58).
Serial Presence Detect
Each DIMM contains an I2C electronically erasable programmable read-only memory (EEPROM)
whose content describes the module characteristics. This feature is called serial presence detect
(SPD). Firmware typically uses this information to detect unmatched pairs of DIMMs and
configure certain memory subsystem parameters. The SPD information for DIMMs loaded in
the server is also accessible to the BMC through the I2C bus.
I/O Bus Interface
The I/O bus interface provides these features:
• Industry-standard PCI 33 MHz and 66 MHz, PCI-X 66 MHz to 133 MHz, 32 or 64 data bit
support
• 3.3 V PCI only (does not support 5 V PCI)
• DMA performance optimization
• 3.3 V or Universal keyed PCI card support (not 5 V keyed PCI cards)
• Up to four PCI sockets
Processor Dependent Hardware Controller
The PDH controller provides these features:
• 16-bit PDH bus with reserved address space for the following:
• Flash memory—
— Nonvolatile memory
— Scratch RAM
— Real-time Clock
— UARTs
— External registers
— Firmware read/writable registers
System Board Components 25
— Two general purpose 32-bit registers
— Semaphore registers
— Monarch selection registers
— Test and Reset register
• Reset and INIT generation
Dual Serial Controller
The dual serial controller is a dual universal asynchronous receiver and transmitter (DUART).
This chip provides enhanced UART functions with 16-byte first-in, first-out (FIFO), a modem
control interface. Registers on this chip provide onboard error indications and operation status.
An internal loopback capability provides onboard diagnostics.
Features include:
• Data rates up to 115.2 kbps
• 16550A fully compatible controller
• A 16-byte transmit FIFO that reduces the bandwidth requirement of the external CPU
• A 16-byte receive FIFO with four selectable interrupt trigger levels and error flags that reduce
the bandwidth requirement of the external CPU
• UART control that provides independent transmit and receive
• Modem control signals (-CTS, -RTS, -DSR, -DTR, -RI, -CD, and software controllable line
break)
• Programmable character lengths (5, 6, 7, 8) with Even, Odd or No Parity
• A status report register
Field Programmable Gate Array
The field programmable gate array (FPGA) provides ACPI and LPC support for the PDH bus
and provides these features:
• ACPI 2.0 interface
• LPC bus interface to support BMC
• Decoding logic for PDH devices
Baseboard Management Controller
The baseboardmanagement controller (BMC)supports the industry-standardIntelligent Platform
Management Interface (IPMI) specification. This specification describes the management features
that have been built into the system board. These features include: local and remote diagnostics,
console support, configuration management, hardware management, and troubleshooting.
The baseboard management controller provides the following:
• Compliance with IPMI 1.0
• Tachometer inputs for fan speed monitoring
• Pulse width modulator outputs for fan speed control
• Push-button inputs for front panel buttons and switches
• One serial port, multiplexed with the server console port
• Remote access and intelligent chassis management bus (ICMB) support
• Three I2C primary/secondary ports (one port is used for IPMB)
• Low pin count (LPC) bus provides access to three keyboard controller style (KCS) and
one-block transfer (BT) interface
• 32-bit ARM7 processor
26 Introduction
• 160-pin low profile flat pack (LQFP) package
• Firmware is provided for the following interfaces:
— Intelligent platform management interface (IPMI)
— Intelligent platform management bus (IPMB)
SCSI Controller
The SCSI controller is an LSI Logic 53C1030 chip. This chip is fully compliant with the SCSI
Peripheral Interface-3 Specification (SPI-3). It has two independent SCSI channels supporting
devices at speeds up to 320 Mb/s each. The 53C1030 adheres to the PCI-X addendum to the PCI
Local Specification and is hard-wired to PCI ID 1, which corresponds to bit 17 of the PCI AD
bus.
IDE Interface
The IDE controller (PCI649) supports the ATAPI zero to five modes (from 16 to 100 Mb/s). The
usable speed on this server is limited to 16 MHz (ATA-33 mode, 33 Mb/s) because the slimline
CD/DVD devices do not support the ATA-66 and 100 modes.
The primary IDE channel is the only channel that is implemented. The IDE cable provides only
one drive connector, of the primary type, for the DVD peripheral.
1 Gb System LANs A and B
The 1 Gb system LAN ports A and B provide:
• Main server LANs
• 10/100/1000 Mb capability
USB Connectors
The USB connectors provide:
• High speed 480 Mb/s capability
• Full speed 12 Mb/s
• Low speed 1.5 Mb/s
• USB keyboard and mouse support
• HP-UX support for HP USB keyboard and mouse
Data Pathing Information
Table 1-3 shows data path information for the server.
Table 1-3 Data Pathing
Bus NumberSlot ID
Device
Number
PathDevice IDFunction
Number
Acpi(HWP0002,PNP0A03,400)/Pci(1|0)0x000B00018001
Acpi(HWP0002,PNP0A03,300)/Pci(1|0)0x102900016002
Acpi(HWP0002,PNP0A03,200)/Pci(1|0)0x01A700014003
Acpi(HWP0002,PNP0A03,600)/Pci(1|0)0x23120001C004
System Board Components 27
28
2 Controls, Ports, and LEDs
This chapter describes the controls, ports, and LEDs on the front and rear panels of the server.
Front Panel
The control panel at the front of the server provides the controls and indicators commonly used
for operation. For the location and description of the front panel controls and LEDs, see
Figure 2-1, Figure 2-2, Table 2-1, and Table 2-2.
Figure 2-1 Front View
Figure 2-2 Control Panel
Table 2-1 Control Panel LEDs and Switches
FunctionName
The green on/off LED illuminates when the power is on.Power On/Off
LED
This button powers the server on and off. See Table 2-2 for detailed operation.Power On/Off
Button
System LED
The System LED provides information about the system status. When operation is normal, the
LED is green. When there is a system warning, the LED flashes yellow. When there is a system
fault, the LED flashes red.
1
LAN LED
The LAN LED provides status information about the LAN interface. When the LAN LED flashes,
there is activity on the LAN.
Front Panel 29
Table 2-1 Control Panel LEDs and Switches (continued)
FunctionName
Diagnostic LEDs
1 – 4
Locator Button
and LED
1 See Chapter 5: “Troubleshooting” (page 95) for information provided by the system and diagnostic LEDs.
The four diagnostic LEDs operate in conjunction with the system LED to provide diagnostic
information about the system.
The Locator button and LED are used to help locate this server within a rack of servers. When
the button is engaged, the blue LED illuminates and an additional blue LED on the rear panel of
the server illuminates. This function can be remotely activated.
1
Table 2-2 Power On/Off Button
DescriptionButton/Switch
Power Button
Controls the power supply (turns system power on or off) if power is available to the power
supply. (Controls both power supplies if two are installed).
If power is off but power is available to the power supplies, pressing the Power button:
• Momentarily (less than 5 seconds) turns on the power supplies and applies power to
server circuits.
• More than 5 seconds, then released, has no effect.
If power is on and the system is at initial system loader, pressing the Power button:
• Momentarily (less than one second) has no effect.
• More than one second, but less than five seconds—do not use. This initiates e-buzzer
functions that are not supported in the server.
• More than five seconds, then released, causes an immediate hard power off.
If power is on and the system is at BCH, pressing the Power button:
• Momentarily (less than one second) causes a immediate and hard power off.
• More than one second, but less than five seconds—do not use. This initiates e-buzzer
functions that are not supported in the server.
• More than five seconds, then released, causes an immediate hard power off.
If power is on but the operating system shuts down, pressing the Power button:
• Momentarily (less than 5 seconds) causes a system power off.
• More than five seconds, then held, causes a system power off.
If the OS is running, pressing the Power button:
• Momentarily (less than 5 seconds) requests a soft power down by the operating system.
The operating system determines if the power off request is to be honored.
• More than five seconds, then released, causes an immediate hard power off without
allowing the operating system to close open files or flush disk caches possibly resulting
in a corrupted disk system or file. This should only be used when the operating system
is not responding to user requests.
Hot-Plug Disk Drive Indicators
The hot-plug disk drives have two LEDs per drive. For the location and description of the hard
drive LEDs, see Figure 2-3 and Table 2-3.
Figure 2-3 Hot-Plug Disk Drive LED Indicators
30 Controls, Ports, and LEDs
Table 2-3 Hard Drive LED Definitions
DescriptionActivityLED
Not used in the server.Not usedStatus LED
Power Supply LEDs
The server is typically delivered with a single power supply (PS 1). An additional power supply
(PS 2) can be installed for redundant (n+1) power capability. For the location and description of
the power supply LEDs, see Figure 2-4 and Table 2-4.
Figure 2-4 Power Supply LEDs
Flashing greenActivity LED
Indicates disk drive activity. This LED is directly controlled by the
drive and illuminates when a drive is accessed.
Table 2-4 Power Supply LED Definitions
Optional Removable Media Drive
The server is delivered without a removable media drive. Either a DVD or CD-RW/DVD drive
can be added. Eachof these optional devices has one activity LED. Sor the location and description
of the DVD LEDs, see Figure 2-5 and Table 2-5.
Figure 2-5 DVD LEDs
Table 2-5 DVD Drive LED Definitions
DescriptionStateLED
AC line voltage within theoperation voltage specification is present.Solid greenAC Present LED
DC line voltage within theoperation voltage specification is present.Solid greenPSU On LED
DescriptionStateLED
Drive activityFlashing greenActivity LED
Front Panel 31
Rear Panel
The server rear panel includes communication ports, I/O ports, AC power connectors, and the
Locator LED/button.Additional LEDs located on the rear panel of the server signal the operational
status of the LAN connector of the optional iLO MP. For the location and description of the ports
and connectors, see Figure 2-6 and Table 2-6.
Figure 2-6 Rear View
Table 2-6 Rear Panel Connectors and Switches
FunctionConnector/Switch
AC Power
LVD/SE SCSI
LAN
LAN
Serial A (console) and
Serial B
TOC
Locator Buttonand LED
VGA (optional)
1
Primary power connection (AC1) for the server. A second connector (AC2) is available for
the optional, N+1 redundant power supply.
68-pin, low-voltage differential, single-ended U320 SCSI. Thisconnector provides external
SCSI connection on Core SCSI Channel B
10/100/1000 base-T Ethernet LAN connector(LAN Gb A) 10/100/1000
10/100/1000 base-T Ethernet LAN connector(LAN Gb B) 10/100/1000
9-pin male serial connectors. Serial Port A is used as the console connection when the
optional iLO MP is not installed.
Four universal serial bus (USB 2.0) connectorsUSB
Transfer of Control button. Halts all system processing and I/O activity and restarts the
computer system preserving system memory contents.
The Locatorbutton and LED are used to help locate aserver within a rack ofservers. When
the button is engaged, the blue LED illuminates and an additional blue LED on the front
panel of the server illuminates. This function can be remotely activated by the LOC
command of the optional iLO MP.
15-pin female video connector. The optional iLO MP provides a connector to support a
VGA monitor.
32 Controls, Ports, and LEDs
Table 2-6 Rear Panel Connectors and Switches (continued)
FunctionConnector/Switch
Console/Remote/UPS
(optional)
10/100 iLO MP LAN
(optional)
1 Graphics cards can include a 15-pin connector, a 18-pin connector, or both. Only one connecting cable is needed for
each monitor.
Some video cards are preinstalled in the system, while others are packaged separately and shipped with the system.
If your system did not ship with a preinstalled graphics card, you must install the card and load the drivers. See the
documentation included with your graphics card.
Frequencies of 85Hz and higher provide flicker-free viewing.
If the monitor you select is DDC-2B or DDC-2B+ compliant, the graphics card automatically limits itself to those
resolutions and frequencies supported by that monitor.
For a complete and current list of supported cards, see: http://partsurfer.hp.com.
For detailed information about individual graphics cards, see the respective manufacturer’s website.
LAN Gb A Connector
The rear panel 10/100/1000 base-T Ethernet LAN Gb A connector has the following status and
activity LEDs. See Figure 2-7 and Table 2-7 for the location and description of the LAN Gb A
LEDs.
25-pin female serial data bus connector for the optional iLO MP. This connector connects
to athree-port breakout cable(HP P/N A6144-63001)with individual connectors forConsole,
Remote and UPS. The Console connector becomes the console connection when iLO is
installed.
10/100 Mb LAN connector for the optional iLO MP. Provides LAN console access allowing
Wake-On-LAN, Power-On-LAN, and Alert-On-LAN functions. For details on iLO MP
commands, see the HP Integrity and HP 9000 iLO Operations Guide.
Figure 2-7 10/100/1000 base-T Ethernet Gb LAN A Connector LEDs
Table 2-7 10/100/1000 base-T Ethernet Gb LAN A Connector LEDs
LAN Gb B Connector
DescriptionColorStateLED
AmberFlashing1000BT
GreenFlashing100BT
The 1000 MHz with Ethernetprotocol and twisted-pair wiring
is enabled, off: no link.
The 100 MHz with Ethernet protocol and twisted-pair wiring
is enabled, off: no link.
LAN activity. With all other LEDs off, activity is 10BT link.GreenFlashingActivity
The rear panel 10/100/1000 base-T Ethernet LAN Gb B connector has the following status and
activity LEDs. See Figure 2-8 and Table 2-8 for the location and description of the LAN Gb B
LEDs.
Rear Panel 33
Figure 2-8 10/100/1000 base-T Ethernet Gb LAN B Connector LEDs
Table 2-8 10/100/1000 base-T Ethernet Gb LAN B Connector LEDs
DescriptionColorLocation
1000 MHz with Ethernet protocol and twisted-pair wiring is enabledAmberSpeed (upper left)
100 MHz with Ethernet protocol and twisted-pair wiring is enabledGreen
Off
Management Processor LAN LEDs
The LAN port of the optional Integrated Lights Out (iLO) Management Processor (MP) uses an
RJ-45 type connector. This connector has four LEDs that signal status and activity. The iLO MP
is required for Proactive 24 or Critical Service support. See Figure 2-9 and Table 2-9 for the location
and description of the MP LAN LEDs.
Figure 2-9 MP LAN LEDs
No link
10 MHz with Ethernet protocol and twisted-pair wiring is enabled
LAN activityFlashing greenLink (upper right)
No linkOff
Table 2-9 iLO MP LAN LEDs
34 Controls, Ports, and LEDs
DescriptionColorLED
iLO is running self-test or error detectedYellowSelf-test
10 BT link establishedGreen10 BT
10 BT link activityFlashing green
Off: no link
100 BT link establishedGreen100 BT
100 BT link activityFlashing green100 BT
Off: no link100 BT
Table 2-9 iLO MP LAN LEDs (continued)
DescriptionColorLED
Standby power onGreenStandby
Power
Off: standby power offStandby
Power
Rear Panel 35
36
3 Powering Off and Powering On the Server
This chapter provides information and procedures for powering off and powering on the server.
Power States
The server has three power states:
• Standby power
• Full power
• Off
Plug the power cord into the appropriate receptacle on the rear of the chassis to achieve the
standby power state; the front panel Power button is not turned on. Full power occurs when the
power cord is plugged into the appropriate receptacle, and either the power is activated through
the iLO MP PC command, or the Power button is activated. In the off state, the power cords are
not plugged in. Table 3-1 shows the server power states.
Table 3-1 Power States
Power States
Power Cable
Plugged Into
Receptacle?
NOTE: If the power restore feature is set to Always On through the iLO MP PR command, the
server might automatically power on to the full power state.
Powering Off the Server
Power off the server using the following methods if the server is in either the standby or full
power state:
• iLO MP PC command
• Power button
Powering Off the Server Using iLO
To power off the server using iLO:
1. Gracefully shut down the operating system. See Appendix B (page 125), or your operating
system documentation.
2. Initiate a console session, and access the iLO MP Main Menu.
3. Enter CM to enable command mode.
4. Enter PC to use the remote power control command.
5. Enter OFF to power off the server, and enter YES when prompted to confirm the action.
Power Activated through the iLO MP PC
Command; or Front Panel Power Button
Activated?
AC Voltage
Applied
DC Voltage
Applied
NoYesNoYesStandby power
YesYesYesYesFull power
NoNoNoNoOff
CAUTION: The main DC voltage is now removed from the server; however, AC voltage
for standby power is still present in the server.
6. Unplug all power cables from the receptacles on the rear panel of the server.
Powering Off the Server Manually
To manually power off the server through iLO:
Power States 37
1. Gracefully shut down the operating system. See Appendix B (page 125), or your operating
system documentation.
2. Press the Power button to power off the server.
IMPORTANT: The main DC voltage is now removed from the server; however, AC voltage
for standby power is still present in the server.
3. Unplug all power cables from the receptacles on the rear panel of the server.
Powering On the Server
Power on the server to full power using the following methods if the server is in the standby
power state:
• iLO MP PC command
• Power button
Powering On the Server Using iLO
NOTE: If the power restore feature is set to Always On through the iLO MP PR command, the
server might automatically power on to the full power state.
To power on the server through iLO:
1. Plug all power cables into the receptacles on the rear panel of the server.
2. Initiate a console session, and access the iLO MP Main Menu.
3. Enter CM to enable command mode.
4. Enter PC to use the remote power control command.
5. Enter ON to power on the server, and enter YES when prompted to confirm the action.
6. Start the operating system. See Appendix B (page 125), or your operating system
documentation.
Powering On the Server Manually
NOTE: If the power restore feature is set to Always On through the iLO MP PR command, the
server might automatically power on to the full power state.
To manually power on the server:
1. Plug all power cables into the receptacles on the rear panel of the server.
2. Press the Power button to start the server.
3. Start the operating system. See Appendix B (page 125), or your operating system
documentation.
38 Powering Off and Powering On the Server
4 Removing and Replacing Components
This chapter describes the procedure for removing and replacing the different components in
the server.
ESD Information
Follow the procedures listed below to ensure safe handling of components and to prevent harm
to both you and the server:
• Use an anti-static wrist strap and a grounding mat, such as those included in the Electrically
Conductive Field Service Grounding Kit (HP 9300-1155).
• Handle accessory boards and components by the edges only. Do not touch any metal-edge
connectors or any electrical components on accessory boards.
• Do not wear clothing subject to static charge build-up, such as wool or synthetic materials.
Required Tools
Service of this product might require one or more of the following tools:
• IPF CPU Installation Tool Kit (P/N 5069-5441), consisting of:
• Disposable ESD Kit
• Label-less CPU install tool (2.5mm hex and T-15 Torx screwdrivers)
• 1/4 inch standard screwdriver
• Phillips No. 1 Screwdriver
• ACX-10 Torx screwdriver
• ACX-15 Torx screwdriver
• ACX-25 Torx screwdriver
Internal Component and Connector Locations
Figure 4-1 and Table 4-1 show the locations of the internal server components.
ESD Information 39
Figure 4-1 Internal Physical Layout
Table 4-1 Component Locations
8 Hot-pluggable hard drives (up to 3)1 Power receptacles (PWR 1 right, PWR 2 left)
9 Hard disk lock2 Memory airflow guide
10 System fans (fan 2 - memory, fan 3 - I/O cage)3 Processor airflow guide
11 Intrusion switch4 System fans (fan 1A - right, fan 1B - left)
12 Memory sockets5 Slimline optical drive
13 PCI cage6 Power supplies (PSU1 center; PSU2 to the right)
14 Management controller (Optional)7 Status panel board
Figure 4-2 shows the location of the connectors and slots on the system board.
40 Removing and Replacing Components
Figure 4-2 System Board Connectors and Slots
Table 4-2 Connector Locations
3 CPU 0 slot
17 PCI backplane connector9 PDH connectors1 External SCSI connector
18 Optical drive connector10 Power module power connector2 SCSI connectors A and B
19 iLO hardware connector11 ZX1 memory and I/O controller (under
heat sink)
20 HP ZX1 I/O adapter12 Memory sockets (4)4 CPU 1 slot
21 Serial ports (2)13 Status panel connector5 Turbo fan power connectors (2)
22 USB connectors (4)14 Power module auxiliary connector6 Fan Connector
23 LAN connectors (2)15 SCSI backplane power connector7 VRM cards (5)
16 PCI/memory fan cable connector8 Battery
Internal Component and Connector Locations 41
Removing and Replacing System Top Metal Cover and Bezels
To upgrade, remove, or replace most server components, you must first remove the top metal
cover from the server chassis.
WARNING! Do not remove the server covers without powering off the server and unplugging
the power cord from the outlet or power protection device unless you are only replacing a
hot-swappable fan.
When the server is running, you must replace the top metal cover within 30 minutes to prevent
components from overheating. If the top metal cover is not replaced within 30 minutes, the server
automatically shuts down. If the server shuts off, always replace the cover before turning the
server back on.
Rack-Mount System
This section explains how to remove and replace the cover for the rack-mount configuration.
To access the internal components on a rack-mounted server, pull the server out on the rail guides
and remove the top metal cover.
Accessing a Rack Mounted Server
The server is designed to be rack mounted. The following procedure explains how to gain access
to a server that is mounted in an approved rack. For rack installation instructions, review the
HP Integrity rx2620 Server Rack Installation Guide.
WARNING! Ensure that all anti-tip features (front and rear anti-tip feet installed; adequate
ballast properly placed, and so on) are employed before you extend the server.
Extending the Server from the Rack
NOTE: Ensure that there is enough area (approximately 1.5 meters (4.5 ft.)) to fully extend the
server and work on it.
To extend the server from the rack:
1. Power off the server and disconnect the power cable and all other cables from the back of
the server. See “Powering Off the Server” (page 37).
2. Release the rack latches by rotating them outward. See Figure 4-3.
42 Removing and Replacing Components
Figure 4-3 Release the Rack Latches
3. Slide the server out of the rack until the guide-rail release clips are visible.
Inserting the Server into the Rack
To insert the server into the rack, perform the following step:
1. Press the rail clips on either side of the server inward and push the server into the rack until
it stops.
2. Verify that the rack latches are closed.
Removing and Replacing the Top Metal Cover
The following procedures describe how to remove and replace the top metal cover.
Removing the Top Metal Cover
1. Power off the server and disconnect the power cable and all other cables from the back of
the server.
CAUTION: When the server is running, you must replace the top metal cover within 30
minutes to prevent components from overheating. If the top metal cover is not replaced
within 30 minutes, the server automatically shuts down.
If the server shuts down, replace the top metal cover before you restart the server.
2. Ensure the top metal cover lock keyswitch is in the unlocked position. Rotate the blue release
lever toward the back of the server and slide the cover toward the back of the server. See
Figure 4-4.
Removing and Replacing System Top Metal Cover and Bezels 43
Figure 4-4 Removing and Replacing the Top Metal Cover
3. Lift the top metal cover off the server chassis.
Replacing the Top Metal Cover
CAUTION: Secure any wires or cables in your server so that they are not cut or interfere with
the replacement of the top metal cover.
1. Align the front edge of the top metal cover with the alignment mark on the optical drive
bay. See Figure 4-5.
Figure 4-5 Aligning the Top Metal Cover
2. Grasp the blue release lever and slide the top metal cover toward the front of the server until
the lever snaps into place. See Figure 4-6.
44 Removing and Replacing Components
Figure 4-6 Closing the Top Metal Cover
3. Slide the server into the rack enclosure and connect the power cables.
Removing and Replacing the Front Bezel
You must remove the front bezel from the chassis to remove or replace the power supplies or
the optical drive.
Removing the Front Bezel
1. Press in the retaining clips located on the right-side of the front panel. See Figure 4-7.
Figure 4-7 Front Bezel Retaining Clip
2. Rotate the front panel out and lift if away from the server chassis.
Replacing the Front Bezel
1. Insert the bezel latches into the matching slots on the server chassis. See Figure 4-8 .
Removing and Replacing System Top Metal Cover and Bezels 45
2. Swing the bezel and push toward the front of the server until the bezel locks into place.
Figure 4-8 Replacing the Front Bezel
Removing and Replacing Hot-Swap and Hot-Plug Devices
The server has hard drives that are hot-pluggable and power supplies and fans that are
hot-swappable. This section explains how to replace the following devices while the server is
running:
• System fans
• Power supplies
• Hard drives
There is a significant difference between the terms hot-swap and hot-plug:
• Hot swapping happens at the device level. A hot-swappable device manages insertion or
removal on its own without assistance from operating system commands.
• Hot-plugging allows you to replace a defective component in a high-availability server while
it is running. However, hot-plugging might require interaction with the operating server to
allow the removal and replacement of a hot-plug device.
Removing and Replacing Server Fans
Four server fans keep the server cool. The server fans are hot-swappable, enabling you to replace
a fan while the server is running.
CAUTION: When the server is running, you must replace the top metal cover to prevent
components from overheating. If the top metal cover is not replaced within 30 minutes, the server
automatically shuts down.
If the server shuts down, replace the top metal cover before you restart the server.
Removing a Server Fan
1. Extend the server from the rack. See “Extending the Server from the Rack” (page 42).
2. Remove the top metal cover. See “Removing the Top Metal Cover” (page 43).
46 Removing and Replacing Components
3. Remove fan 1A, 1B, 2, or 3 from the server by grasping the appropriate fan and lifting it out
of the fan socket. See Figure 4-9, Figure 4-10, and Figure 4-11.
Figure 4-9 Removing Fan 1A or Fan 1B
Figure 4-10 Removing Fan 2
Figure 4-11 Removing Fan 3
Removing and Replacing Hot-Swap and Hot-Plug Devices 47
Replacing a Server Fan
1. Remove the top metal cover (if necessary). See “Removing the Top Metal Cover” (page 43).
2. Grasp the replacement fan module and insert it into its fan socket.
CAUTION: If you are hot swapping a fan, replace the top metal cover within 30 minutes
to prevent damage to the server components. If the top metal cover is not replaced within
30 minutes, the server automatically shuts down.
If the server shuts down, replace the top metal cover before you restart the server.
3. Check for proper seating of the fan in its socket.
4. Replace the server top metal cover.
5. Verify the fan replacement by using the utilities identified in Appendix C (page 141).
6. To verify fan operation, use the MP PS command
Removing and Replacing the Power Supply
The supported configuration of the server requires a minimum of one power supply unit (PSU)
to be installed. A second, optional hot-swap PSU, can be installed to provide redundant (N+1)
capability.
The power supplies in the server are hot-swappable, that is if one power supply stops working
or exhibits voltage problems, the remaining supply can support the server until the failed unit
is replaced. A power supply can be removed and replaced without turning off the server on
servers with two power supplies.
CAUTION: Before removing a power supply, make sure the second power supply is functioning
properly. The two green LEDs inside the supply must be illuminated on the second supply before
you can safely remove the failed power supply.
Removing the Power Supply
To remove the power supply:
1. Remove the front bezel from the server. See “Removing the Front Bezel” (page 45).
48 Removing and Replacing Components
2. Press the power supply retaining clip to unlatch the power supply release lever. See
Figure 4-12 and Figure 4-13.
Figure 4-12 Releasing the Power Supply Retaining Clip
3. Press the power supply release lever and pull the power supply out of the server.
Figure 4-13 Removing the Power Supply
Replacing the Power Supply
To replace the power supply:
1. Remove the front bezel from the server and remove the defective power supply if you have
not already done so.
2. Open the power supply release lever on the replacement power supply and push the power
supply into place.
3. Push in and up on the power supply release lever to lock the retaining clip in place.
Removing and Replacing Hot-Swap and Hot-Plug Devices 49
Figure 4-14 Replacing the Power Supply
4. Verify that both power supply LEDs, visible through the front of the supply grid, are
illuminated.
5. Verify the power supply replacement by using the utilities identified in Appendix C
(page 141).
6. To verify power supply operation, use the iLO MP PS command.
7. Replace the front bezel.
Removing and Replacing an Internal Hard Drive
This section provides information about removing and replacing internal hard drives.
The server supports up to three hot-pluggable, low-voltage differential (LVD) hard drives. These
hard drives are 3.5-inch form factor devices that connect to Ultra 320 Wide LVD SCSI interfaces
on the disk cage backplane.
CAUTION: Verify that the operating system supports installing disk drives while the operating
system is running. If the operating system does not support this feature, shut down the operating
system before attempting this procedure. Failure to observe this caution results in server failure.
Removing a Hard Drive
To remove a hard drive:
1. If the server is powered on and the operating system is running, prepare the operating
system to have the hard drive removed. Shut down your operating system by following
your operating system instructions.
50 Removing and Replacing Components
2. If you have not locked your hard drives, proceed to step Step 3. If you have locked your
hard drives, you must unlock them before removing or replacing a drive:
a. Remove the top metal cover. See “Removing the Top Metal Cover” (page 43).
CAUTION: If you try to remove a hard drive without unlocking it from the server,
you will damage the hard drive bay.
b. Press down on the unlock lever to unlock the drive. See Figure 4-15.
NOTE: If the drive bay is not locked, the procedure for installing additional hard
drives can be accomplished without removing the server from the rack and it is not
necessary to remove the top cover. Completion of the procedure does not require locking
the disk bay, replacing the top metal cover, or replacing the server in the rack.
Figure 4-15 Unlocking and Releasing the Disk Drive
3. Squeeze inward on the colored release clip on the hard drive release lever. See Figure 4-16.
Removing and Replacing Hot-Swap and Hot-Plug Devices 51
Figure 4-16 Releasing the Disk Drive
4. Pull outward on the release lever to remove the drive from the server. See Figure 4-17.
Figure 4-17 Removing the Disk Drive
Replacing a Hard Drive
To install or replace a hard drive:
1. Insert the hard drive into the drive bay from which you removed the drive and push inward
on the release lever until the drive no long slides forward. You must leave the release lever
in the open position when you push the drive into the server.
2. Release the lock on the drive being installed and swing the drive ejection handle to the open
position.
3. Slide the hard drive into the slot until it is nearly seated.
52 Removing and Replacing Components
4. Lock the hard drives in place. Replace the server top metal cover if it was removed to unlock
drives.
5. Validate the hard drive installation by:
a. If the server does not have MP hardware installed, at the EFI shell prompt, enter shell>
info io to interrogate the server for proper identification of the drive.
b. Use the Offline Diagnostic Environment (ODE) MAPPER to map the device and path for
the drive.
c. Use the Offline Diagnostic Environment (ODE) PERFVER to perform self test on the
drive.
6. Reset the server to the EFI Boot Maintenance Menu to rescan the hard drives.
Removing and Replacing Internal Components
To upgrade, remove, or replace most server components, you must first shut down the server,
and remove the top metal cover.
WARNING! Do not remove the server covers without first powering the server off and
unplugging the power cord from the outlet or power protection device unless you are replacing
a hot-swappable fan.
When the server is running, you must replace the top metal cover within 30 minutes to prevent
components from overheating. If the top metal cover is not replaced within 30 minutes, the server
automatically shuts down. If the server shuts down, always replace the covers before turning
the server back on.
Memory and Processor Airflow Guides
The server has the following airflow guides:
• The processor airflow guide. See Figure 4-18
• The memory airflow guide. See Figure 4-18
Air flows through the server from front to back.
Figure 4-18 Airflow Guides Locations
Removing and Replacing the Memory Airflow Guide
The following procedures explain how to remove and replace the memory airflow guide.
Removing the Memory Airflow Guide
1. Power off the server and disconnect all power cables. See “Powering Off the Server”
(page 37).
Removing and Replacing Internal Components 53
2. Remove the top metal cover. See “Removing the Top Metal Cover” (page 43).
3. Grasp the memory airflow guide and lift it out of the server. See Figure 4-19.
Figure 4-19 Removing the Memory Airflow Guide
Replacing the Memory Airflow Guide
1. Align the guides on both sides of the airflow guide with the slots on the chassis.
2. Insert the memory airflow guide in the slots.
3. Replace the top metal cover and reconnect all of the power cables.
Removing and Replacing the Processor Airflow Guide
The following procedures show how to remove and replace the processor airflow guide.
Removing the Processor Airflow Guide
1. Power off the server and disconnect all power cables. See “Powering Off the Server”
(page 37).
2. Remove the top metal cover. See “Removing the Top Metal Cover” (page 43).
3. Remove the IDE cable and power module cables from the processor airflow guide cable
clips.
54 Removing and Replacing Components
4. Remove the main portion of the airflow guide:
a. Hold the guide using the opening on top of the guide. See Figure 4-20.
b. At the same time, grasp the back end of the airflow guide and lift the guide out of the
server.
Figure 4-20 Removing the Processor Airflow Guide
5. Disconnect the power cable connected to the guide from the system board.
6. Remove the front portion of the airflow guide by doing the following:
a. Remove server fans 1A and 1B.
b. Rotate the clip clockwise to release the latch. See Figure 4-21 and Figure 4-22.
Figure 4-21 Opening the Release Clip
Removing and Replacing Internal Components 55
7. Lift the front portion of the airflow guide out of the server.
Figure 4-22 Removing the Front Airflow Guide
Replacing the Processor Airflow Guide
1. Replace the front portion of the airflow guide:
a. Align the release latch of the front half of the airflow guide over the release latch post
and snap it in place.
b. Connect power connector on the front portion of the guide to the connector on the
system board.
c. Replace server fans 1A and 1B.
2. Replace the main portion of the airflow guide:
a. Hold the opening on top of the processor airflow guide.
b. At the same time, grasp the back end of the airflow guide and insert the airflow guide
into the server.
c. Connect the power module cable and place the power and IDE cables in the cable clips.
d. Insert the two airflow guide retaining tabs into the two slots on the front half of the
airflow guide.
3. Replace the top metal cover. Reconnect cables.
56 Removing and Replacing Components
Removing and Replacing Memory DIMMs
Your server has 12 memory sockets for installing DDR SDRAM memory DIMMs. The supported
DIMM sizes are 256 MB, 512 MB, 1 GB, 2 GB, or 4 GB. The server supports combinations from 1
GB up to 32 GB. See Figure 4-23 for the DIMM slot locations on the system board.
WARNING! Ensure thatthe server is powered off, andall power sources have been disconnected
from the server before removing or replacing server memory.
Voltages are present at various locations within the server when an AC power source is connected.
This voltage is present even when the main power switch is in the off position.
Failure to observe this warning could result in personal injury or damage to equipment.
CAUTION: Observe all ESD safety precautions before attempting this procedure. Failure to
follow ESD safety precautions could result in damage to the server.
Supported DIMM Sizes
Supported DIMM sizes are 256 MB, 512 MB, 1 GB, 2 GB, and 4 GB. Memory in the server is
installed in quads. A quad of memory is a set of four matching DIMMs. Quad sizes can differ
within the server as long as all DIMMs within a quad match, unless you are installing 4 GB
DIMMs. The only set up allowed with 4 GB DIMMs is to install eight 4 GB DIMMs. The server
supports combinations from 1 GB (using 256 MB DIMMs) to 32 GB (using eight 4 GB DIMMs).
See Figure 4-23 for the identification of quads.
Removing and Replacing Internal Components 57
Figure 4-23 DIMM Slot Identification
Removing DIMMs
To remove DIMMs:
1. Power off the server and disconnect all cables. See “Powering Off the Server” (page 37).
2. Remove the top metal cover. See “Removing the Top Metal Cover” (page 43).
3. Identify the DIMM to be removed and push the appropriate extraction levers found on
either side of the DIMM slot outward to the open position. The DIMM ejects from the slot.
4. Remove the DIMM from the socket. If the removed memory is functional, store it in a
static-free container for future use.
58 Removing and Replacing Components
Installing DIMMs
You must load DIMMs in the correct order:
• You must install DIMMs in matched quads. Two matched memory card pairs of equal size
(that is, four identical DIMMs) must be installed, one pair per memory cell as follows:
• 0A, 0B and 1A, 1B must be matched pairs of equal size
• 2A, 2B and 3A, 3B must be matched pairs of equal size
• 4A, 4B and 5A, 5B must be matched pairs of equal size
NOTE: DIMMs match if they have the same HP part number. The DIMMs are 184-pin,
industry-standard, DDR266, CL2, registered ECC modules. Industry standard meansthe DIMMs
meet specifications detailed in the JDEC Standard No. 21-C, Module 4, titled “PC2100 and PC1600
DDR SDRAM Registered DIMM Design Specification.” A complete and current list of acceptable
DIMMs is provided on the HP parts website at: http://partsurfer.hp.com.
Module sizes can be mixed, as long as DIMMs in each quad match, except when using 4 GB
DIMMs. If you install 4 GB DIMMS, the only configuration allowed is 8 4GBDIMMs. For example:
• It is acceptable to load a quad of 256 MB DIMMs in sockets 0A, 0B, 1A and 1B; and a quad
of 1 GB DIMMs in sockets 2A, 2B, 3A and 3B.
• If using 4 GB DIMMs, the only configuration allowed is 4 GB DIMMs in slots 0A, 0B, 1A,
1B, 2A, 2B, 3A, and 3B. Slots 4A, 4B, 5A, and 5B must remain empty.
The memory subsystem supports chip-spare functionality. Chip spare enables an entire SDRAM
chip on a DIMM to be bypassed (logically replaced) in the event that a multi-bit error is detected
on that SDRAM.
To use the chip spare functionality, only DIMMs built with x4 SDRAM parts can be used, and
these DIMMs must be loaded inquads (two DIMMs per memory cell, loaded inthe same location
in each memory cell).
Each DIMM within a quad must be identical to all the other DIMMs in the quad.
To install DIMMs:
1. Power off the server and disconnect all the cables. See “Powering Off the Server” (page 37).
2. Remove the server top metal cover. See “Removing the Top Metal Cover” (page 43).
CAUTION: To ensure that memorymodules are not damaged during removal or installation,
power off the server and unplug the power cord from the AC power outlet. Wait until the
LED on the back of the power supply turns off before removing or installing memory.
3. Holding the memory module by its left and right edges, insert the module into the socket.
The memory modules are keyed and can only be inserted in one direction. When the module
is correctly seated, the retainer clips return to their fully upright position.
4. Snap the retainer clips firmly into place to ensure the DIMMs are seated properly.
5. Gently and evenly push on each side of the DIMM until it seats in the socket.
6. Ensure the extraction levers are in the closed position. See Figure 4-24.
7. Replace the server top metal cover, reconnect all cables.
8. Power on the server.
9. Verify that the newly installed memory works:
• Run the info mem command at the EFI shell prompt, or
• Run the memdiag from the Offline Diagnostics CD to ensure that the memory is
functional
• Monitor the System Event Log (SEL) to ensure there are no events showing memory
problems.
Removing and Replacing Internal Components 59
Figure 4-24 Inserting DIMM into Slot
60 Removing and Replacing Components
Removing and Replacing a Processor
This section provides information about removing and replacing a processor. The processors are
located on the system board, which is accessible by removing the top metal cover.
WARNING! Ensure thatthe server is powered off, andall power sources have been disconnected
from the server before removing or replacing a processor.
Voltages are present at various locations within the server when an AC power source is connected.
This voltage is present even when the main power switch is in the off position.
Failure to observe this warning could result in personal injury or damage to equipment
CAUTION: Failure to properly complete the steps in this procedure will result in erratic server
behavior or server failure.
Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety
precautions could result in damage to the server.
The processors are located on the system board. The system board can support either one or two
processors. The CPU 0 slot is located on the right side of the system board, and the CPU 1 slot
is located to the left of CPU 0 near the DIMMs. For the processor locations, see Figure 4-25.
CAUTION: Ensure that the cache size is identical for all processors. Failure to observe this
caution will result in server failure.
Ensure that all processors are rated for use at the same speed. Failure to observe this caution will
result in performance degradation.
Valid processors are identified in Appendix A (page 117).
NOTE: In a single processor configuration, the single processor must be installed in the CPU
0 slot.
Removing and Replacing Internal Components 61
Figure 4-25 Processor Locations on Server
Figure 4-26 Processor Location on System Board
62 Removing and Replacing Components
Removing a Processor
To remove a processor module:
1. Power off the server and disconnect all cables. See “Powering Off the Server” (page 37).
2. Remove the top metal cover. See “Removing and Replacing the Top Metal Cover” (page 43).
3. Remove the processor airflow guide. See Figure 4-27.
a. Remove the IDE cable and power module cables from the processor airflow guide cable
clips.
CAUTION: Record the cable routing of these cables to ensure the cables are returned
to their correct routes.
b. Hold the guide using the opening on top of the guide.
c. At the same time, grasp the back end of the airflow guide and lift the guide out of the
server.
Figure 4-27 Removing the Processor Airflow Guide
4. Disconnect the processor power cable from the server power cable.
5. Disconnect the turbo fan power cable from the system board.
6. Unscrew the two heat sink captive screws, and the four processor captive screws. See
Figure 4-28.
Removing and Replacing Internal Components 63
Figure 4-28 Unscrewing the Captive Screws
7. Slide the sequencing retainer plate toward the back of the server to open the hole in the edge
of the heat sink for insertion of the special processor tool into the processor module locking
mechanism. See Figure 4-29.
Figure 4-29 Slide Sequencing Retainer Plate
CAUTION: The zero insertion force (ZIF) socket for the processor is locked and unlocked
by 1/2 of a full turn of the 2.5 mm hex tool. The counterclockwise 180 degree rotation (1/2
turn) unlocks the socket. A clockwise 180 degree rotation locks the socket. Attempting to
turn the locking mechanism more that 180 degrees will severely damage the socket.
8. Unlock the processor-locking mechanism using the special processor tool (P/N 5069-5441),
or equivalent 2.5 mm hex tool. Insert the tool through the turbo fan blades into the lock and
rotate the processor tool 180 degrees counterclockwise. See Figure 4-30.
64 Removing and Replacing Components
Figure 4-30 Unlocking the Processor Module Locking Mechanism
9. Lift the processor up and out of the chassis. Place the processor module into an anti-static
container.
Replacing a Processor
CAUTION: Do not modify the settings of the DIP switches located on the system board. These
switches are for factory use. Failure to observe this caution will result in server failure.
1. Power off the server and disconnect all cables. See “Powering Off the Server” (page 37).
2. Remove the top metal cover. See “Removing and Replacing the Top Metal Cover” (page 43).
3. If you are replacing a processor module, remove the old processor as described in “Removing
a Processor” (page 63).
4. Verify the ZIF socket lock is unlocked. The thicker post on the locking mechanism must be
pointed toward the unlock symbol on the ZIF socket.Figure 4-33 shows thesocket unlocked.
Removing and Replacing Internal Components 65
Figure 4-31 Unlocked ZIF Socket Lock
CAUTION: The zero insertion force (ZIF) socket for the processor is locked and unlocked
by half a turn of the 2.5 mm hex tool. A counterclockwise 180 degree rotation (1/2 turn)
unlocks the socket. A clockwise 180 degree rotation locks the socket. Attempting to turn the
locking mechanism more that 180 degrees in either direction will severely damage the socket.
5. Use the two alignment pins on the processor to properly align the processor on the system
board. The two alignment pins fit in the alignment holes on the system board processor
mount. Figure 4-32 shows the location of the alignment pins on the processor. Figure 4-33
shows thealignment holes on the system board. The turbo fan power cable must be positioned
so that it is located on the side of the heat sink that faces the front of the server. Figure 4-34
shows the processor on the system board.
Figure 4-32 Processor Alignment Pins
66 Removing and Replacing Components
Figure 4-33 CPU Slot Alignment Holes
Figure 4-34 Installing the Processor Module
CAUTION: Do not press the processor module into the socket. When properly aligned, the
processor pins seat into the ZIF socket. No additional pressure is required.
6. Use the special processor tool shipped with the replacement processor module to lock the
processor module in place on the system board. To do this, insert the special processor tool
through the turbo fan blades into the ZIF socket. Rotate the tool clockwise 180 degrees. See
Figure 4-35.
Removing and Replacing Internal Components 67
Figure 4-35 Locking the Processor Module in Place
7. Slide the sequencing retainer plate toward the rear of the server.
Figure 4-36 Sliding the Sequencing Retainer Plate
8. Install the four processor captive screws, and the two heat sink captive screws in the order
shown here.
68 Removing and Replacing Components
Figure 4-37 Securing the Captive Screws
9. Connect the processor module turbo fan power cable to the connector on the system board.
10. Connect the power pod cable to the power cable. Use the 8-pin to 6-pin adapter if necessary.
11. Install the processor airflow guide. See “Removing the Processor Airflow Guide” (page 54).
12. Install the top metal cover. See “Replacing the Top Metal Cover” (page 44).
13. Verify that the newly installed processor works:
• Run the info cpu command at the EFI shell prompt, or
• Run cpu diag from Offline Diagnostic CD for full functional check
• Monitor the SEL to ensure there are no events showing processor problems
Removing and Replacing the System Battery
The main server battery is located on the system board. Servers with iLO hardware have an
additional battery located on the iLO MP card.
Battery Notice
This product contains a Lithium battery.
WARNING! Lithium batteries can explode if mishandled. Do not recharge, disassemble, or
dispose of the battery in a fire. Failure to observe this warning could result in personal injury or
damage to equipment.
Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose
of used batteries according to the manufacturer's instructions.
Removing the System Battery
1. Power off the server and disconnect all cables.
2. Remove the top metal cover. See “Removing and Replacing the Top Metal Cover” (page 43).
Removing and Replacing Internal Components 69
3. Lift up on the battery and push on the back of it with a flat-head screwdriver to remove the
battery from its holder. See Figure 4-38 for the battery location on the system board.
CAUTION: Only lift the battery high enough to clear the holder. Excessive stress on the
battery holder retaining clip can damage the clip.
Figure 4-38 Removing the System Battery
Replacing the System Battery
1. Lift up on the battery holder retaining clip with a flat-head screwdriver and slide the battery
into the holder. The positive (+) terminal of the battery faces up.
CAUTION: Only lift the battery high enough to clear the holder. Excessive stress on the
battery holder retaining clip can damage the clip.
2. Install the top metal cover. See “Replacing the Top Metal Cover” (page 44).
3. Reconnect all of the power and external cables and power on the server.
4. Verify the battery replacement by using the utilities identified in Appendix C (page 141). To
verify operation, use the iLO MP commands.
5. You might need to reset the server time and date using the EFI time and date commands.
After you set the time, power off the server, unplug the power cord, and wait for one minute
before powering on. Execute the time and date commands again. If the time and date are
correct, you have installed the battery correctly.
70 Removing and Replacing Components
Removing and Replacing PCI Card Cage
Accessory cards are installed in a removable PCI cage. This section explains how to access the
PCI card cage, and how to remove and install accessory cards.
WARNING! Ensure thatthe server is powered off, andall power sources have been disconnected
from the server before removing or replacing a processor module.
Voltages are present at various locations within the server when an AC power source is connected.
This voltage is present even when the main power switch is in the off position.
Failure to observe this warning could result in personal injury or damage to equipment.
CAUTION: Failure to properly complete the steps in this procedure will result in erratic server
behavior or server failure.
Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety
precautions might result in damage to the server.
Removing the PCI Card Cage
To remove the PCI cage from the server:
1. Power off the server and disconnect the power cable and all other cables from the back of
the server. See “Powering Off the Server” (page 37).
2. Remove the top metal cover. See “Removing and Replacing the Top Metal Cover” (page 43).
3. Lift up on the PCI cage release lever and the back edge of the PCI cage and lift the PCI cage
out of the server.
Figure 4-39 Removing the PCI Cage
4. Grasp the PCI cage cover and slide it away from the bulkhead end of the cage, then lift the
cover off. See Figure 4-40.
Removing and Replacing Internal Components 71
Figure 4-40 Removing the PCI Cage Cover
5. Unscrew the bulkhead screw that holds the accessory card in place.
6. The PCI cards are now accessible for removal and replacement.
Replacing the PCI Card Cage
To install the PCI cage into the server:
1. Install the PCI card cover onto the PCI cage. See Figure 4-40.
2. Slide the PCI card cage into the server, and lock the cage into place by closing the release
lever. See Figure 4-39.
3. Install the top metal cover. See “Replacing the Top Metal Cover” (page 44).
4. Connect all server power, PCI, and LAN cables.
72 Removing and Replacing Components
Removing and Replacing PCI Cards
The server can contain up to four PCI cards. PCI cards are located in the PCI cage.
CAUTION: There are restrictions on the number of PCI-X cards that can be installed in the
server at any given time, depending on the cards being used.
Maximum quantity for any I/O configuration using 337972-B21, AB287A, or A9890A cards:
• Three A9890A cards maximum and one unpopulated slot
• Two 337972-B21 cards maximum and two unpopulated slots
• One AB287A card maximum and three unpopulated slots
Failure to observe this caution results in server degradation or server failure.
The server has the following accessory card sockets:
• Four 64-bit, 133 MHz PCI-X card sockets
WARNING! Ensure that the server is off, and all power sources have been disconnected from
the server before removing or replacing a PCI card.
Voltages are present at various locations within the server when an AC power source is connected.
This voltage is present even when the main power switch is in the off position.
Failure to observe this warning could result in personal injury or damage to equipment.
CAUTION: Observe all ESD safety precautions before attempting this procedure. Failure to
follow ESD safety precautions could result in damage to the server.
Carefully read the following information concerning PCI slot configuration. Inserting a PCI card
into a slot that is not configured to accept it, can cause operation failure or the PCI card to operate
at less than optimum speed. PCI slots are numbered 1 (top of cage) through 4 (bottom of cage).
See the labels on the rear panel of the chassis for correct PCI slot number identification.
Removing a PCI Card
To remove a PCI card from the server:
CAUTION: Record the location of all PCI cards as they are installed. Depending on the operating
system, replacing the PCI card in a different location might cause boot failure.
1. Power off the server and disconnect the power cable and all other cables from the back of
the server. See “Powering Off the Server” (page 37).
2. Remove the top metal cover. See “Removing and Replacing the Top Metal Cover” (page 43).
3. Disconnect any cables that are connected to the PCI card to remove the PCI cage.
4. Perform the procedure for removing the PCI cage described in the previous section.
5. Grasp the edges of the PCI card being removed and gently rock the card releasing the
connector from the PCI backplane connector. Place the removed PCI card in an electrostatic
container.
Removing and Replacing Internal Components 73
6. Install a PCI slot cover in the opening left by the removal of the PCI card. This maintains
the proper airflow within the chassis. See Figure 4-41.
Figure 4-41 Installing a PCI Slot Cover
Replacing a PCI or Graphics Card
1. Power off the server and disconnect the power cable and all other cables from the back of
the server (if necessary). See “Powering Off the Server” (page 37).
2. Remove the top metal cover (if necessary). See “Removing and Replacing the Top Metal
Cover” (page 43).
3. Disconnect any cables that are connected to the PCI card to remove the PCI cage (if necessary).
4. Remove the PCI cage as described in “Removing the PCI Card Cage” (page 71).
5. Open the PCI cage as described in “Removing the PCI Card Cage” (page 71).
6. Grasp the edges of the PCI card to be installed and gently press the card into the PCI
backplane connector. See Figure 4-42.
Figure 4-42 Installing a PCI Card
74 Removing and Replacing Components
7. Reinstall the PCI cage. See “Replacing the PCI Card Cage” (page 72).
8. Connect any cables that are required by the PCI card.
9. Power on the server. See “Powering On the Server” (page 38).
10. Verify the installation of all PCI cards:
• Look at the LEDs of all PCI cards for proper operation. See accessory manuals.
• Run PERFVER from the Offline Diagnostics CD to ensure that all PCIcards are identified.
• Monitor the SEL to ensure there are no events showing peripheral problems.
11. Replace the top metal cover. See “Removing and Replacing the Top Metal Cover” (page 43).
12. Connect all server power, PCI, and LAN cables.
Removing and Replacing the PCI Backplane
The server backplane is called the PCI backplane and provides four PCI card sockets.
Removing the PCI Backplane
1. Remove all accessory and graphics cards.
2. Unscrew the backplane mounting screws and slide the backplane board toward the bulkhead
end of the PCI cage. This unlocks the backplane from its standoffs.
3. Lift the backplane over the top of the standoffs and slide it out of the cage.
Figure 4-43 Removing the PCI Backplane
Replacing the PCI Backplane
1. Place the backplane in the cage by aligning the cage standoffs with the holes on the backplane
and sliding it into place.
2. Secure the PCI backplane by screwing in its mounting screws.
Removing and Replacing Internal Components 75
Figure 4-44 Replacing the PCI Backplane
3. Replace any accessory and graphics cards.
4. Connect server power, PCI, and LAN cables.
5. Power on the server. See “Powering On the Server” (page 38).
6. Verify the installation of the PCI backplane:
• Look at the LEDs of all PCI cards for proper operation.
• Run mapper from the Offline Diagnostics CD to ensure that all PCI cards are identified.
• Monitor the SEL to ensure there are no events showing peripheral problems.
Removing and Replacing a Removable Media Drive
The removable media drive is located behind the front bezel.
WARNING! Ensure that the server is off, and all power sources have been disconnected from
the server before removing or replacing a removable media drive.
Voltages are present at various locations within the server when an AC power source is connected.
This voltage is present even when the main power switch is in the off position.
Failure to observe this warning could result in personal injury or damage to equipment.
CAUTION: Observe all ESD safety precautions before attempting this procedure. Failure to
follow ESD safety precautions could result in damage to the server. Failure to properly complete
the steps in this procedure will result in erratic server behavior or server failure.
Removing a Removable Media Drive
To remove a removable media drive:
1. Power off the server and disconnect all cables. See “Powering Off the Server” (page 37).
2. Remove the top metal cover. See “Removing and Replacing the Top Metal Cover” (page 43).
3. Disconnect the IDE cable from the back of the drive. See Figure 4-45.
4. Grasp the front of the DVD drive and squeeze in on the locking tab to release the drive.
5. Pull the drive straight out to remove it from the chassis.
76 Removing and Replacing Components
Figure 4-45 Removing and Replacing Removable Media Drive
Replacing a Removable Media Drive
To replace the removable DVD drive:
1. If a removable media drive has not previously been installed in the server, the drive slot is
covered with a DVD drive blank. Remove the DVD drive blank.
2. Slide the replacement drive into the drive bay until it stops, and the retaining clips on both
sides snap into place.
3. Connect the IDE cable to the back of the drive.
4. Replace the top metal cover.
5. Reconnect the power and external cables and power on the server.
6. Verify the drive replacement by using the utilities identified in Appendix C (page 141).
• Load removable media and access to verify operation.
• To verify operation, use the iLO MP commands.
• Use diagnostics provided by the ODE to exercise the module replaced.
Removing and Replacing the MP Card
The MP card is the hardware that provides a way to connect to a server and perform
administration or monitoring tasks for the server. The iLO is the firmware that provides the way
for the MP to communicate as an independent support system for the server.
Removing the MP Card
1. Record the network settings from your MP card before beginning this task.
2. Power off the server, disconnect all power and external cables and remove the top metal
cover.
3. Unscrew the two internal mounting screws that connect the MP card to the internal chassis
post.
Removing and Replacing Internal Components 77
Figure 4-46 Removing the MP Card
4. Unscrew the two external mounting screws that are located on both sides of the 25-pin serial
connector as shown in Figure 4-47.
5. Disconnect the MP card connector.
6. Remove the MP card from the server by grasping it by its edges.
7. Install the MP blank (if not reinstalling the MP card) on the chassis. This blank is used to fill
the holes left by the 10/100 management LAN, 15-pin VGA and 25-pin serial connectors.
See Figure 4-47.
Figure 4-47 Replacing the MP Blank
8. Push the MP blank against the inside of the chassis and Install the blank mounting screw
on the external connector side of the server chassis.
78 Removing and Replacing Components
9. Replace the top metal cover and reconnect the power and external cables.
Replacing the MP Card
1. Record the network settings from your iLO MP before beginning this task.
2. Power off the server, disconnect all power and external cables, and remove the top metal
cover.
3. If you are installing a new MP card, remove the MP blank.
4. Unscrew the mounting screw for the MP blank, located on the external connector side of
the server chassis.
5. Remove the blank retaining tab from its socket on the server chassis and remove the blank
from the server.
6. Insert the MP card in the server.
7. Grasp its edges and place it on the two MP posts.
8. Push the 10/100 management LAN, 15-pin VGA and 25-pin serial connectors through their
openings on the back of the server
9. Connect the MP card:
a. Connect the MP card cable to its connector on the system board.
b. Install the two mounting screws that connect the MP card to the internal chassis post.
c. Install the two external mounting screws that are located on both sides of the 25-pin
serial connector.
10. Replace the MP hardware connector.
11. Verify the MP card replacement by using the utilities identified in Appendix C (page 141).
To verify operation, use the iLO MP commands.
Removing and Replacing the MP Card Battery
Systems with an MP card have two batteries. Systems without MP hardware have only one
battery. The main server battery is located on the system board. The MP battery is located on the
MP hardware.
Battery Notice
This product contains a Lithium battery.
WARNING! Lithium batteries can explode if mishandled. Do not recharge, disassemble, or
dispose of the battery in a fire. Failure to observe this warning might result in personal injury
or damage to equipment.
Replace only with the same or equivalent type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer's instructions.
Removing the MP Card Battery
1. Record the iLO MP configuration settings.
2. Perform all of the steps described in the procedure for “Removing and Replacing the MP
Card” (page 77).
3. The battery for the MP card is located on the underside of the board.
Removing and Replacing Internal Components 79
4. Lift up on the battery and push on the back of it with a flat-head screwdriver to remove the
battery from its holder. See Figure 4-48.
CAUTION: Only lift the battery high enough to clear the holder. Excessive stress on the
battery holder retaining clip can damage the clip.
Figure 4-48 Removing the MP Card Battery
Replacing the MP Card Battery
1. Lift up on the battery holder retaining clip with a flat-head screwdriver and slide the battery
into the holder. The positive (+) terminal of the battery faces up.
CAUTION: Only lift the battery high enough to clear the holder. Excessive stress on the
battery holder retaining clip can damage the clip.
2. Perform all of the steps described in the procedure for “Removing and Replacing the MP
Card” (page 77)
3. Verify the battery replacement by using the utilities identified in Appendix C (page 141). To
verify operation, use the iLO MP commands.
80 Removing and Replacing Components
Removing and Replacing the LED Status Panel
The LED status panel card contains the server and diagnostic LEDs.
CAUTION: Some server settings are saved to the LED status panel. If you are replacing both
the LED status panel and the system board, you must replace them one at a time to avoid loss
of server settings.
Removing the LED Status Panel
IMPORTANT: First replace one component, then power on the server and boot to the EFI prompt.
After confirming that the first component has been replaced successfully, shut off the server and
replace the second component.
1. Power off the server, disconnect all power cables, and remove the top metal cover.
2. Disconnect the LED status panel controller cable.
3. Unscrew the two LED status panel mounting screws and remove the panel. See Figure 4-49.
Figure 4-49 Removing the LED Status Panel
Replacing the LED Status Panel
1. Replace the LED status panel in the server and install the two LED status panel mounting
screws.
2. Connect the LED status panel controller cable.
3. Replace the top metal cover and reconnect all power cables. Power on the server and verify
that the server and power LEDs illuminate.
4. Copy a valid UUID to the new status panel.
5. Verify the display panel replacement by exercising all front panel controls and observing
that the display panel LEDs are operating properly.
Removing and Replacing Internal Components 81
Removing and Replacing the System Board
CAUTION: Some server settings are saved to the LED status panel. If you are replacing both
the LED status panel and the system board, you must replace them one at a time to avoid loss
of server settings.
Removing the System Board
IMPORTANT: First replace one component, then power on the server and boot to the EFI prompt.
After confirming that the first component has been replaced successfully, shut down the server
and replace the second component.
1. Power off the server, disconnect all power and external cables and remove the top metal
cover.
2. Remove the following components from the system board:
• Memory airflow guide. See “Removing the Memory Airflow Guide” (page 53)
• Memory DIMMs. See “Removing DIMMs” (page 58)
• Processor airflow guide. See “Removing the Processor Airflow Guide” (page 54)
• Processors. See “Removing a Processor” (page 63)
• Server fans 1A, 1B, 2, and 3. See “Removing a Server Fan” (page 46)
• PCI card cage. See “Removing the PCI Card Cage” (page 71)
3. If the server has iLO MP hardware installed, remove it as described in “Removing the MP
Card” (page 77).
4. Remove the power connector plate:
a. Unscrew the two power connector mounting screws on the back of the server.
b. Remove the power connectors from the socket.
5. Unscrew the six backplane system board mounting screws that connect the system board
to the rear of the server chassis. See Figure 4-50.
Figure 4-50 Removing the System Board Mounting Screws
6. Disconnect all cables that are connected to the system board. To help with reassembly, note
which cables were connected to which port.
82 Removing and Replacing Components
NOTE: To access the three power cables near the PCI cage, you must lift up the connector
bridge for the PCI cage fan.
7. Unscrew the system board mounting screw. A screw symbol is adjacent to the mounting
screw. See Figure 4-51.
Figure 4-51 Removing the System Board Mounting Screw
8. Remove the system board:
a. Grasp the memory controller chip heat sink and slide the system board toward the front
of the server.
b. Lift up the processor module side of the system board and slide it free of the PCI cage
bay. See Figure 4-52.
Figure 4-52 Removing the System Board
Replacing the System Board
1. Remove the old system board.
Removing and Replacing Internal Components 83
2. Grasp the new system board by its edges and carefully align it in the server:
a. Angle the board to allow the PCI connector to slide into the PCI cage bay area. See
Figure 4-53.
Figure 4-53 Sliding the System Board into the Chassis
b. Align the system board keyholes with their standoffs on the chassis.
c. Slide the PCI connector posts on the system board into their slots on the server chassis.
NOTE: You must remove the PCI cage from the chassis to install the system board.
See “Removingand Replacing PCI Card Cage”“Removing the PCI CardCage” (page 71).
3. Slide the system board toward the rear of the server to secure the system board on its
standoffs. See Figure 4-54 and Figure 4-55.
Figure 4-54 Aligning the System Board PCI Connector
84 Removing and Replacing Components
Figure 4-55 Sliding the System Board into the Chassis
4. Install the system board mounting screw. See Figure 4-56.
5. Connect all cables to their appropriate connectors on the system board.
6. Install the six rear backplane system board mounting screws.
Figure 4-56 Installing the Rear Panel Mounting Screws
7. If the server has an iLO MP, install it now. See “Replacing the MP Card” (page 79).
8. Replace the power connectors in their slots on the back of the server and install the power
connector mounting screws. See Figure 4-57.
Removing and Replacing Internal Components 85
Figure 4-57 Reinstalling the Power Connectors
9. Replace the following server components:
• PCI card cage. See “Replacing the PCI Card Cage” (page 72)
• Server fans. See “Replacing a Server Fan” (page 48)
• Processors. See “Replacing a Processor” (page 65)
• Processor airflow guide. See “Replacing the Processor Airflow Guide” (page 56)
• Memory DIMMs. See “Installing DIMMs” (page 59)
• Memory airflow guide. See “Replacing the Memory Airflow Guide” (page 54)
10. Replace the top metal cover. See “Replacing the Top Metal Cover” (page 44).
11. Reconnect all of the power and external cables.
12. Power on the server. See “Powering On the Server” (page 38).
13. Boot to EFI.
14. Respond YES to prompts regarding copying information onto the new I/O baseboard.
Primary system ID values are undefined.
Do you want to copy the valid system ID values to the new board? (y/[n])
Y
15. Enter service mode.
Shell> sysmode service
Current System Mode: ADMIN
You are now in SERVICE mode.
16. Use the sysset command to enter the product data:
Shell> sysset prodname "server rx2620"
17. Use the syssetcommand to verify all values are set:
Shell> sysset
System Information:
Manufacturer: hp
Product Name: server rx2620
Product Number: AB332A
Secondary Product Number is Identical
Serial number: US51884101
Secondary Serial Number is Identical
86 Removing and Replacing Components
UUID: A8F2D6EC-DBE5-11D9-9172-AE65D056B60F (Valid)
Secondary UUID is Identical
Product ID: 0x10A
18. Use the EFI date and time commands to set the correct local date and time.
19. Review the system configuration in the Boot Configuration Menu or EFI shell and reconfigure
settings as necessary.
20. Boot the server and resume normal operation.
Removing and Replacing the Power Supply Interface Module
The power supply interface (PSI) module supports up to two redundant power supplies.
Removing the Power Supply Interface Module
1. Power off the server, disconnect all power and external cables, and remove the top metal
cover.
2. Remove the system board. See “Removing and Replacing the System Board” (page 82).
3. Remove the power supply (or supplies). See “Removing the Power Supply” (page 48).
4. Lift the power cables out of their metal holding clips. See Figure 4-58.
Figure 4-58 Power Cables and Holding Clips
Removing and Replacing Internal Components 87
5. Unscrew the PSI mounting screw and remove the PSImodule from the server. See Figure 4-59
and Figure 4-60.
Figure 4-59 Removing the Mounting Screw
Figure 4-60 Removing the PSI Interface Module
88 Removing and Replacing Components
Replacing the Power Supply Interface Module
1. Place the PSI module into the chassis by sliding the module retaining tab into the socket on
the hard drive bay wall. See Figure 4-61.
Figure 4-61 Replacing the Power Supply Interface Module
2. Install the PSI module mounting screw and secure the power cables behind the holding
clips. See Figure 4-62.
Figure 4-62 Securing the Power Supply Interface Module and Cables
3. Replace the system board.
4. Replace the power supply (or supplies).
5. Replace the top metal cover, and reconnect all of the power and external cables.
6. Verify the PSI replacement by using the utilities identified in Appendix C (page 141). To
verify operation, use the iLO MP commands.
Removing and Replacing Internal Components 89
Removing and Replacing the Hard Drive SCSI Backplane
Removing the Hard Drive SCSI Backplane
1. Power off the server, disconnect all power and external cables, and remove the top metal
cover.
2. Lift up on the PCI cage release lever and the back edge of the PCI cage and lift the PCI cage
out of the server.
3. Lift up on the fan power bridge and disconnect the backplane power cable. See Figure 4-63.
Figure 4-63 Opening the Fan Power Bridge
4. Remove any installed hard drives.
5. Disconnect the SCSI cables and unscrew the backplane mounting screws. See Figure 4-64
and Figure 4-65.
Figure 4-64 Disconnecting SCSI Cables
90 Removing and Replacing Components
Figure 4-65 Removing the Mounting Screws
Removing and Replacing Internal Components 91
6. Remove the hard drive backplane by sliding it in the direction of the arrow and pulling it
outward from its standoff posts. See Figure 4-66 and Figure 4-67.
Figure 4-66 Removing the Backplane
Figure 4-67 Removing the Backplane from the Chassis
Replacing the Hard Drive SCSI Backplane
1. Insert the hard drive backplane into its four chassis standoffs and slide it to the left. This
locks the hard drive backplane in place.
2. Install the two backplane mounting screws and connect the two SCSI cables.
3. Replace any removed hard drives.
4. Connect the backplane power cable and lower the fan power bridge until it snaps in place.
5. Replace the PCI cage in the server and secure it.
6. Replace the top metal cover, and reconnect all of the power and external cables.
92 Removing and Replacing Components
7. Verify the backplane replacement by using the utilities identified in Appendix C (page 141).
To verify operation, use the iLO MP commands.
Removing and Replacing Internal Components 93
94
5 Troubleshooting
This chapter provides troubleshooting instructions for maintaining the server.
Troubleshooting Tips
CAUTION: Do not operate the server for more than 30 minutes with any cover (including disk
drives) removed. Damage to server components can result due to improper cooling airflow.
If you do not replace the top cover within 30 minutes, the server automatically shuts off.
• For problems with an optional disk array controller board, refer to the appropriate manuals
provided with the array controller.
• For general information on HP server products, see the HP website at http://www.hp.com.
Possible Issues
This section contains example server problems and their possible solutions. For details on the
iLO MP commands, see the HP Integrity and HP 9000 iLO Operations Guide.
The System Does Not Power-On
1. Review the installation procedures for the server.
2. Check all power connection cables.
3. Verify that the Power On/Off LED on the control panel is illuminated. If not illuminated
check the AC power. If the LED is flashing yellow, the server is in DC standby. Check the
power status with the iLO MP PS command. If the Power On/Off LED is illuminated steady
green, the DC power supply is on.
4. Check the normal operation of the power supply and fans. The iLO MP PS command
interrogates the status of the power subsystem.
5. Check the system board diagnostic LEDs for proper operation. See System Board Diagnostic
LEDs later in this chapter.
6. Verify that both LEDs of the power supply (visible behind bezel) are illuminated. The upper
LED indicates presence of proper AC voltage, and the lower indicates that the DC power is
good.
7. Verify that all cables and modules are correctly connected. Check the display panel
connection. Usethe iLO MP VFP command to verify a match of control panel LED indications.
8. If the server starts to power on and then power off, a voltage rail of the power supply might
be out of specification. The BMC monitors voltages and prevents power on when power
values are out of specification. If this occurs, check the SEL logs for an alert with a high level
(alert level 5 or alert level 7). Also check the power subsystem with the iLO MP PS command.
The System Does Not Boot
1. Examine the display panel LEDs for warning or fault indications. The server LED flashes
yellow with a warning indication and flashes red with a fault indication. If this occurs, check
the SEL logs for additional information on the alert.
2. Examine the four diagnostic LEDs for specific warning or fault indications. The diagnostic
LEDs present patterns that categorize the source of the warning or fault. This information
is also presented in the SEL.
Troubleshooting Tips 95
NOTE: If MP hardware is installed, the diagnostic LEDs are monitored by iLO. The
diagnostic LEDs on the control panel are disabled.
3. Display and examine the SEL and Forward Progress Log (FPL) for more information about
warning or fault indication.
4. Use the BMC CLI to cycle the server power, cli>pc off, cli>pc on. You can also use
the iLO MP PC command (pc -cycle -nc).
5. Remove all power from the server by disconnecting the AC power cords, wait at least twenty
seconds, then reconnect the power cords and turn the server back on to see if the failure can
be cleared.
6. Check server memory for possible problems. You can also use the EFI info mem command.
7. Check server processors for possibleproblems. You can also use the EFI info cpu command.
Or, by using the iLO MP SS command.
8. Check the boot order in the Boot Configuration menu.
9. If the server still does not boot, you might need to replace the base unit.
The System Has Intermittent Failures
1. Examine the display panel LEDs for warning or fault indications. The server LED flashes
yellow with a warning indication and flashes red with a fault indication.
2. Examine the four diagnostic LEDs for specific warning or fault indications. The diagnostic
LEDs present patterns that categorize the source of the warning or fault.
NOTE: If iLO MP hardware is installed, the boot process is monitored by the iLO MP. The
diagnostic LEDs are disabled.
3. Display andexamine the SEL and FPL for more information about warning or fault indication.
4. Make sure that the server fan assemblies are fully seated.
5. Verify that the server is plugged into a power source that is within specifications described
on the label of the power supply.
6. Make sure that the internal SCSI chain is terminated and termination is not enabled on any
drive. With LVD SCSI, termination is provided in the cable.
7. Check that the processors are installed in the correct sockets, and terminators are installed
in all unused sockets.
8. Reseat the main memory DDR DIMMs.
9. If date and time or customer settings are cleared, you might need to replaced the system
board battery.
The System LED or Diagnostic LEDs are Not On, and No Error Messages Appear
If the server does not work (with no LEDs illuminated) and no error messages appear, check the
following:
1. Make sure that all cables and the AC power cord are plugged into their proper receptacles.
2. Make sure that the AC outlet is working. If the server is plugged into a switched
multiple-outlet box, make sure that the switch on the outlet box is turned on.
3. Make sure that the server is turned on (the power-on light should be green and the fans
should be on).
4. Turn the server off, wait at least twenty seconds, then turn the server back on to see if the
failure can be cleared.
5. Make sure that all boards are installed properly and the processors are installed in the correct
slot. They must be seated firmly in their slots and any cables must be connected firmly.
96 Troubleshooting
6. If the server stopped working after you installed a new board, remove the board and power
on the server. If your server now works, check the installation instructions received with
the new board for correctinstallation method. If the new board is preventing the server from
powering on, a serious electrical problem is likely.
7. If the server still does not work, remove all boards and options that you have installed (do
not remove the hard drives) and power on the server.
8. Add the boards and options one at a time to determine which one is causing the problem.
9. If you have added any memory, make sure that the DDR DIMMs are seated properly in the
board. Also check the DDR DIMM configuration, and that the DDR DIMMs are matched
quads.
The Server Powers Off but Does Not Restart
When certain critical conditions exist, the server shuts off all power.
The critical conditions that can shut off the server include:
• critical temperature fluctuations or changes
• voltage problems (external AC line)
• power supply failure
If the server powers off, and before you try a restart, do the following:
1. Examine the display panel LEDs for warning or fault indications. The server LED flashes
yellow with a warning indication and flashes red with a fault indication.
2. Examine the four diagnostic LEDs for indications of specific warning or fault indications.
The diagnostic LEDs present patterns that categorize the source of the warning or fault.
NOTE: If MP hardware is installed, the boot process is monitored by the iLO MP. The
diagnostic LEDs are disabled.
3. Display and examine the SEL and FPL for further information about warning or fault
indication.
4. Make sure power is getting to the server. Plug a known working device into the power
outlet.
5. Check for proper ventilation for the server. The server should have at least three inches of
space around the front and rear for proper airflow when installed in a rack.
NOTE: A fluctuating power supply might cause temperature issues.
6. Check the server specifications and make sure the environmental temperature and voltage
are within the specified guidelines.
7. Monitor the server to make sure you are not experiencing further temperature and voltage
problems.
Troubleshooting and FRU identification
After you have determined the current server state, you must troubleshoot the server to determine
what repair to make.
Use Table 5-1 to assist you in repairing the server by matching the problem symptom with the
appropriate troubleshooting step.
Troubleshooting and FRU identification 97
Table 5-1 Troubleshooting FRUs
Problem or
Symptom
No indication of
housekeeping
voltage present
when AC is
connected and
power switch is
in the off
position.
System does not
power on when
display panel
Power switch is
turned on.
Problem
Indicators
Standby LED is
off when AC is
plugged into
server. BMC
“heartbeat” not
flashing. Both
LEDs are
located on the
system board,
see System
Board LEDs
later in chapter.
Display panel
Power LED
stays off when
power is turned
on.
System LED
might be
flashing yellow
(Attention
indication).
Indicators
Power LED Off.
Power LED on iLO
MP card (if
installed) shouldbe
lit solid green.
Standby LED on
system board is on
steady.
BMC “heartbeat”
LED on system
board is flashing.(if
installed) shouldbe
lit solid green.
Power switch on.
Power LED on
steady green.
System LED is off.
1. AC mustbe present. Check that
PDU is plugged in.
2. Ensure there is a working
power supply. The LED on the
supply should be lit.
3. Check for an EFI shell prompt
(CTRL B) at console).
1. Ensure there is a working
power supply. The LED on the
supply should be lit.
2. Verify that standby voltage is
present. Check that the STBY
LED on the system board is lit.
3. Verify that the baseboard
management controller is
functioning. Check the
heartbeat (BMC) LED on the
system board is lit.
4. Check server event log (SEL).
Look for event log detail = Low
Voltage DC power. This
indicates a failure of one of the
CPU power pods.
Potential FRUsTroubleshooting StepsNormal Functioning
No AC present
Power Supply
Power Distribution
System board
Display board
Missing FRU
Power Supply
CPU power pod
System board
Intrusion switch on
chassis (cover not
completely closed)
No EFI Main
Menu prompt.
Cannot boot to
operating
system.
Display panel
power LED is
not steady
green.
No server
events are being
displayed at the
console.
There is no EFI
Main Menu
prompt at the
console.
Boot error
messages.
System LED
flashing.
Display panel
power LED is
steady green.
System events are
being displayed at
the console.
EFI Main Menu
prompt.
Operating system
prompt.
Operating system
boot messages.
System LED on
steady green.
1. Check that the console is
properly connected and can
communicate with the BMC.
Press (CTRLB) to accessthe iLO
MP login prompt.
2. Check SEL.
Look for entries related to:
• Processors
• Processor Support Modules
(Also knownas power pods).
• Memory
3. Check for red LED on the iLO
MP card if installed. If red, the
problem is with the iLO MP.
4. Reduce to minimum
configuration and troubleshoot
from there.
1. Check console messages. Did
server hang?
2. Check SELs for possible
problem indication.
3. Run ODE diagnostics.
Processors
Processor Support
Modules
Memory
System board
Console
Corrupt operating
system
Hard Drive
Disk drive cage
backplane
SCSI interface on
system board
Processor
98 Troubleshooting
Verifying Hard Drive Operation
Each hard drive has an activity LED indicator on the front of the drive. See Figure 5-1.
NOTE: Only the Activity LED is used. The Status LED is not monitored by HP-UX.
Figure 5-1 LED Apertures on Hard Drive
Lightpipes on the disk drive transmit light to these apertures from LEDs on the inside rear of
the hot-swap mass storage cage. Verify that the LED shows the correct activity indication for all
disk drives that you installed:
1. Turn on power to the server and display monitor.
2. During the boot sequence, watch the Activity LED on each hard drive. The LED quickly
cycles from amber to green. The LED stays steady green until the drive spins up.
3. If the activity LED is illuminated on any disk drive, the drive cage might not be correctly
installed. Check installation as follows:
a. Power off the server using the power switch and unplug the AC power cords and any
cables.
b. Disconnect the power distribution cable between the drive cage and the power
distribution module and then reconnect it.
c. Verify that the SCSI interface is correctly installed from SCSI A channel connector on
the system board to the connector on the SCSI cage.
d. Ensure that the SCSI bus is loaded properly.
e. Reconnect the AC power cords and any cables. Restart the server to determine whether
the LEDs now become illuminated during the boot. If not, contact your reseller.
4. If the LED indicator on a single disk drive is not illuminated during boot, the disk drive
might be installed incorrectly, or its lightpipes might be damaged.
Check the lightpipe on the disk drive as follows:
a. Remove the disk drive.
b. Inspect the lightpipes for damage. If a lightpipe is damaged, contact your reseller.
CAUTION: The lightpipes arefragile. Be careful not to damage them when you inspect
them or when you reinsert the disk drive.
c. Reinstall the disk drive.
d. Restart the server to determine whether the LED now becomes illuminated during the
boot. If not, contact your reseller.
5. Use the EFI shell command info io to check the SCSI drives.
Verifying Hard Drive Operation 99
Identifying and Diagnosing Hardware Issues
Should a failure occur, the server LEDs, the diagnostic LEDs, and the SEL help you identify the
problem.
• The server LED, LAN LED, and diagnostic LEDs on the display panel of the server change
color and blink in different patterns to help identify specific problems. LEDs on the front
and rear panels of the server display LAN activity.
• The SEL provides detailed information about the errors identified by the LEDs.
If the LEDs and SEL do not give you enough information for you to identify the problem you
are experiencing, HP also provides diagnostic tools with each operating system.
Power and System LEDs
The power and server LEDs indicate the state of the server. When the server LED is flashing
yellow or red, a problem exists.
NOTE: When the optional iLO MP card is installed, the four diagnostic LEDs on the display
panel are disabled.
Systems with the Optional Management Processor Installed
Table 5-2 details the LED states that exist for servers having an optional iLO MP card installed.
Table 5-2 System LED States
Flashing yellow (1/sec.)
Flashing red (2/sec.)
For server alerts of levels 3-5, the attention condition on the server LED can be cleared by accessing
the logs using the sl command available in the Main Menu mode or the BMC command line
interface (CLI) cli>sel command through the console (serial A) port. To access the BMC CLI
press: ESC. To exit BMC CLI press ESC Q (Shift Q).
NOTE: Always check the optional iLO MP SELs in the case of a flashing yellow or red System
LED before replacing any hardware.
iLO MP Event Logs
The optional iLO MP provides diagnostic and configuration capabilities. For details on the iLO
MP commands, see the HP Integrity and HP 9000 iLO Operations Guide. To access the iLO MP:
1. Login with proper username and password.
StateSystem LED
OffOff
Running operating systemSolid green
Booting or running code other than operating system (boot or diagnostic).Flashing green
Attention indication: Alerts of levels 3-5 detected in the optional iLO MP logs. The
LED turns off after the event log has been read.
Fault indication: System alert level 7 detected, LED blinks until the problem is
resolved and the server boots successfully or until it is manually turned off.
NOTE: Default administrator login and password: login = Admin password = Admin.
2. To display the console history log, enter cl. This log displays console history.
100 Troubleshooting
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