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3
4
1HP A4800A Adapter Overview
This chapter contains the following sections that describe the
HP A4800A PCI FWD SCSI host bus adapter (HBA):
•“About the A4800A Adapter” on page 7.
Chapter 15
HPA4800A Adapter Overview
•“Features” on page 9.
•“Supported HP 9000 Servers” on page 10.
•“Cable Specifications” on page 11.
Chapter 16
HPA4800A Adapter Overview
About the A4800A Adapter
About the A4800A Adapter
The HP A4800A PCI Fast/Wide/Differential (FWD) SCSI Host Bus
Adapter is an intelligent, high-performance, direct memory access
(DMA) bus master SCSI host bus adapter for HP 9000 and HP e3000
servers. The adapter combines a SCSI executive processor and a PCI
Local Bus interface in a single chip. This adapter supports bootable
devices and can be used with hard drives, tape drives, and other
differential SCSI devices. The adapter is High Voltage Differential
(HVD) SCSI only.
Consult with your Hewlett-Packard representative for more information
on specific system configurations.
Chapter 17
HPA4800A Adapter Overview
About the A4800A Adapter
Figure 1-1 below is a drawing of the A4800A adapter.
Figure 1-1The A4800A PCI Ultra HVD SCSI Host Bus Adapter
Internal terminator
External
Terminator
J1 to PCI
Bus connector
J3
68-pin External SCSI interface
Chapter 18
HPA4800A Adapter Overview
Features
The A4800A adapter has the following features:
•Compliance with Intel PCI Local Bus Rev. 2.1 specification.
•Compliance with ANSI X3.131-1994 SCSI-2 standard.
•Support for asynchronous and synchronous transfer modes.
•Synchronous SCSI data transfer rates:
— Wide and Ultra SCSI (40 Mbytes/sec).
— Ultra SCSI (20 Mbytes/sec).
— Wide and Fast SCSI (20 Mbytes/sec) differential.
— Fast SCSI (10 Mbytes/sec) differential.
— Narrow (5 Mbytes/sec) differential.
•Support for differential mode.
Features
•Support for up to 15 SCSI, SCSI-2, or Ultra devices.
•Supports HVD SCSI, SCSI-2, or Ultra devices only.
Chapter 19
HPA4800A Adapter Overview
Supported HP 9000 Servers
Supported HP 9000 Servers
Table 1-1 below shows which HP 9000 servers support the A4800A
adapter.
Table 1-1A4800A Supported HP 9000 Servers
HP 9000 Server
A-Class10.20 (for the A180
L-Class11.0 or 11i
N-Class11.0 or 11iMPE/iX 7.0 or later
V-Class11.0 or 11i
Note that the maximum number of SCSI HBAs you can install in any
HP 9000 or HP e3000 server is equal to the maximum number of
corresponding card slots in the server. For example, if you are installing
SCSI PCI HBAs and the server has four PCI card slots, you can install
four SCSI PCI HBAs in that server.
HP-UX Operating
System
and A180C servers
only) & 11.0 or 11i
HP e3000 Operating
System
MPE/iX 7.0 or later
Chapter 110
Cable Specifications
The A4800A adapter supports High Voltage Differential (HVD) SCSI
connections only. Internal cables for interconnection with the embedded
CD-ROM drive and DAT tape drive are provided in the system.
The A5068A SCSI cable kit is required when connecting the A4800A
adapter to internal, non-embedded SCSI devices. Table 1-2 below shows
the parts that make up the A5068A kit.
Table 1-2A5068A SCSI Cable Kit
HPA4800A Adapter Overview
Cable Specifications
Description
10-inch SCSI shielded cable with back
shell
68-pin HD SCSI terminatorA4700-67098
For more information on connecting the adapter to internal disk and
tape devices, refer to the appropriate disk drive or tape drive product
manual.
Part
Number
A4700-67086
For V-Class Systems
If you are connecting external SCSI devices to an A4800A adapter
installed in a V-Class system, you must use one of the cables shown in
Table 1-3 below. Note that cables are normally supplied with the
peripheral device.
Table 1-3Cables for Connecting External SCSI Devices to the A4800A
Adapter in V-Class Systems
Description
5-meter 68-pin HD/68-pin HD Male
inline terminator SCSI cable for
V-Class
Product
Number
A3401A875
Option
Chapter 111
HPA4800A Adapter Overview
Cable Specifications
Table 1-3Cables for Connecting External SCSI Devices to the A4800A
Adapter in V-Class Systems (Continued) (Continued)
Description
10-meter 68-pin HD/68-pin HD Male
inline terminator SCSI cable for
V-Class
2/5-meter 68-pin HD Male inline
terminator SCSI cable for V-Class
2/3-meter 68-pin HD Male inline
terminator SCSI cable for V-Class
Product
Number
A3401A851
A3401A871
A3401A873
Option
Chapter 112
2Installing the A4800A Adapter
This chapter contains the following sections that describe how to install
the A4800A adapter:
•“Preparing for Installation” on page 15.
Chapter 213
Installing the A4800A Adapter
•“Connecting to External SCSI Devices” on page 16.
•“Handling the A4800A Adapter” on page 17.
•“Looking at Adapter Installation” on page 18.
•“Connecting SCSI Peripheral Devices” on page 25.
•“Terminating the A4800A Adapter” on page 28
•“Setting SCSI IDs” on page 29
•“Verifying Installation” on page 31.
Chapter 214
Installing the A4800A Adapter
Preparing for Installation
Preparing for Installation
Installing the host bus adapter requires disassembly of some server
components. Before beginning installation, see the HP 9000 system
manual for detailed instructions about how to install host bus adapters
in the PCI slots.
You will need the following things:
✓One HP A4800A SCSI adapter.
✓One grounding (ESD) wrist strap.
✓Any other tools needed for installing components in the HP 9000 or
HP e3000 system (for example, screwdrivers); see the system’s
documentation.
Chapter 215
Installing the A4800A Adapter
Connecting to External SCSI Devices
Connecting to External SCSI Devices
If you intend to connect the PCI Ultra SCSI adapter to an external SCSI
device, you need to supply a differential SCSI cable that is long enough
to reach the device. Part numbers for several different cable lengths are
listed in the section titled “Cable Specifications” on page 11.
Chapter 216
Installing the A4800A Adapter
Handling the A4800A Adapter
Handling the A4800A Adapter
The host bus adapter is packaged with an ESD kit, which contains
materials to prevent damage from static electricity during installation.
CAUTIONThe adapter is highly susceptible to damage by electrostatic discharge
during installation and routine maintenance procedures. Do not handle
circuit boards without wearing a wrist strap fastened to a good earth
ground or to the system chassis.
While you are installing the A4800A adapter, please follow these
precautions:
✓Keep the adapter in its shielded antistatic bag until you are ready to
install it.
✓Use a wrist strap or other ESD protection. Wrap the strap around
your wrist and attach the copper end to a metal portion of the
computer frame.
✓Avoid working in carpeted areas.
✓Gently place the adapter, printed circuit board (PCB) side down, on
an antistatic work surface pad.
✓Hold the adapter only by its sides or cover plate. Do not touch any
components on the printed circuit board assembly (PCBA).
✓Do not use any test equipment to check the components on the PCB.
✓Do not bump, jar, or drop the adapter. Do not place other objects on
top of the adapter.
✓Transport the adapter in its shielded bag in an appropriate shipping
container. Do not put other materials in the bag with the adapter.
Chapter 217
Installing the A4800A Adapter
Looking at Adapter Installation
Looking at Adapter Installation
NOTEThe host bus adapter card is supported on the HP N4000 N-class system.
Refer to the Hewlett-Packard eproducts web site
(http://www.eproducts.hp.com) to disassemble the system, install the
adapter in an available PCI slot, and reassemble the system.
Installation can be performed in one of two ways:
•Use the OLAR (On Line Add/Replace) capability (HP-UX 11i)
•Power down the system and then add or replace the HBA
The method you choose will depend on your situation and requirements.
Install Using OLAR (HP-UX 11i)
The letters O, L, A and R stand for On Line Addition [and] Replacement.
This refers to the ability of a PCI I/O card to be installed (replaced or
added) in an HP-UX computer system designed to support this feature
without the need for completely shutting down, then re-booting the
system or adversely affecting other system components. The system
hardware uses the per-slot power control combined with operating
system support in HP-UX 11i to enable this feature.
IMPORTANTCertain “Classes” of hardware are not intended for access by users. At
this time this includes V-Class and SuperDome systems. HP
recommends that these systems only be opened by a qualified HP
Engineer. Failureto observe this requirement can invalidate any support
agreement or warranty to which the owner might otherwise be entitled.
Important Terms and Concepts
The addition or replacement of an OLAR-compatible card may be done in
either one of two ways:
1. Using the SAM utility.
Chapter 218
2. Issuing command-line commands using rad.
For detailed information about the use of either of these two procedures,
please refer to the following document:
Configuring HP-UX For Peripherals, HP Part Number B2355-90698
This document may be ordered from HP, or you may view, download and
print it from the following website: www.docs.hp.com
Table 2-1Important Terms
TermMeaning
OLARAll aspects of the OLAR feature
Power DomainA grouping of 1 or more
Installing the A4800A Adapter
Looking at Adapter Installation
including On-line Addition
(OLA) and On-line Replacement
(OLR).
interface card slots that can be
powered on or off as a unit.
(NOTE: Multi-slot power
domains are not currently
supported)
target card / target card slotThe interface card which will be
added or replaced using OLAR,
and the card slot in which it
resides.
affected card / affected card
slot
IMPORTANTIn many cases, other interface cards and slots within the system are
dependent upon the target card. For example:
If the target card is a multiple-port card, suspending or deleting drivers
for the target card slot also suspends individual drivers for the multiple
hardware paths on that card).
Chapter 219
Interface cards and the card
slots in which they reside, and
which are in the same power
domain as the target slot.
Installing the A4800A Adapter
Looking at Adapter Installation
During a card replacement operation, SAM performs a Critical Resource
Analysis, which checks all ports on the target card for critical resources
that would be temporarily unavailable while the card is shut down.
Planning and Preparation
SAM will, generally, prevent you from performing OLAR procedures that
would adversely affect other areas of the server. Refer to ConfiguringHP-UX For Peripherals, HP Part Number B2355-90698 for detailed
information.
Critical Resources Because power to the slot must be off when the old
card is removed and the new card is inserted, the effects of shutting
down the card’s functions must be carefully considered.
This is particularly important if there is no on-line failover or backup
card to pick up those functions. For example:
•Which mass storage devices will be temporarily disconnected when
the card is shut down?
•Will a critical networking connection be lost?
A critical resource is one that would cause a system crash or prevent the
operation from successfully completing if the resource were temporarily
suspended or disconnected. For example, if the SCSI adapter to be
replaced connects to the unmirrored root disk or swap space, the system
will crash when the card is shut down.
During an OLAR procedure, it is essential to check the targeted card for
critical resources, as well as the effects of existing disk mirrors and other
situations where a card’s functions can be taken over by another card
that will not be affected.
Fortunately SAM performs a thorough critical resource analysis
automatically, and presents options to you based on its findings. If you
determine that critical resources will be affected by the procedure, you
should replace the card when the server is off-line.
If you must take action immediately, you can use rad to attempt an
on-line addition of a backup card and deletion of the target card.
Chapter 220
Installing the A4800A Adapter
Looking at Adapter Installation
Card Compatibility
On-Line Addition (OLA). When on-line adding an interface card, the
first issue that must be resolved is whether the new card is compatible
with the system. Each PCI slot provides a set amount of power. The
replacement card cannot require more power than is available.
The card must also operate at the slot’s bus frequency. A PCI card must
run at any frequency lower than its maximum capability; however, a
card that operated at a maximum of 33 MHz would not work on a bus
running at 66 MHz. rad provides information about the bus frequency
and power available at a slot, as well as other slot-related data.
On-Line Replacement (OLR) When on-line replacing an interface
card, the replacement card must be identical to the card being replaced
or at least be able to operate using the same driver as the replaced card.
This is referred to as like-for-like replacement and should be adhered to
because using a similar but not identical card may cause unpredictable
results. For example, a newer version of the target card which is
identical in terms of hardware may contain an updated firmware version
that could potentially conflict with the current driver.
The PCI specification allows a single physical card to contain more than
one port. A single-port SCSI bus adapter can not be replaced by a
dual-port adapter, even if the additional port(s) on the card are identical
to the original SCSI bus adapter.
When the replacement card is added to the system, the appropriate
driver for that card must be configured in the kernel before beginning
the operation. SAM ensures the correct driver is present. (In most cases,
the replacement card will be the same type as a card already in the
system, and this requirement will be automatically met.) If you have any
question about the driver’s presence, or if you are not certain that the
replacement card is identical to the existing card, you can use ioscan
together with rad to investigate.
•If the necessary driver is not present and the driver is a dynamically
loadable kernel module (DLKM), you can load it manually. Refer to
the section “Dynamically Loadable Kernel Modules” in Chapter 2 of
the document: Configuring HP-UX ForPeripherals,HP Part Number
B2355-90698 for more information.
•If the driver is static and not configured in the kernel, then the card
cannot be On-line Added. The card could be physically inserted
on-line, but no driver would claim it.
Chapter 221
Installing the A4800A Adapter
Looking at Adapter Installation
OLA/R Restrictions for the A4800A
The HBA has some restrictions in the OLA/R procedure. These
restrictions are explained below.
The restrictions are necessary because the SCSI attributes of initiatorID, and speed cannot be changed online for this HBA.
OLA of A4800-60001 The HBA can be online added only if the SCSI
attribute values of initiator ID and speed are usable in your
configuration. These values will be set to the current PDC (Processor
Dependent Code) values (if any) or default to the new HBA’s values (see
Table 2-2).
If these attributes are not acceptable, you must reboot the system to
access the Boot Console Handler (BCH) prompt and then change the
values in the PDC.
OLR of A4800-60001 the A4800-60001 can be Online Replaced without
special considerations. See the Configuring HP-UX Peripherals manual
for the steps that are necessary to OLR this HBA.
Install/Replace With System Powered Down
Check the manual supplied with the server to perform the following
installation:
Step 1. Shut down the operating system.
Step 2. Power off the system and disconnect the power cord and cables.
Step 3. Access the back of the server cabinet following the instructions in the
server documentation. Refer to the server documentation for instructions
on disassembling the server and installing host bus adapters.
Chapter 222
Installing the A4800A Adapter
Looking at Adapter Installation
Step 4. Locate the card separator/extractor slot where you intend to install the
adapter.
Step 5. Remove the blank panel aligned with the PCI slot you intend to use. If
the blank panel has a bracket screw, save it for reuse during the
installation.
Step 6. Following the instructions in the server manual, insert the adapter into
an available PCI slot.
The adapter is keyed to be inserted in only one way. The components on
the adapter may face the opposite way from other boards on the system.
NOTEIf the internal bus is not connected to any peripherals it MUST be
terminated using the supplied low profile, internal terminator.
Step 7. Verify that the connectors on the adapter and the bus converter are
aligned properly and firmly seated. The card’s bracket should fit where
the blank panel was removed. Secure the bracket with the bracket screw
from the blank panel, if there is one. Note that, for N-Class systems, a
screw is not used to secure the card.
NOTEIf the adapter will only be used with internal SCSI devices, install the
A4700-67098 (1252-6520) differential terminator into the external port.
Step 8. Connect peripheral devices and terminate the SCSI bus.
NOTEA cable for connecting the PCI Ultra SCSI Host Bus Adapter to a disk
tray A or B port connector is supplied with the A5068A product. Cables
for connecting external devices are not supplied with the controller and
must be purchased separately.
Step 9. Set the SCSI ID, if needed.
The default SCSI ID is 7. To change this to a different value for
High-Availability (HA) applications, you must use the Boot Console
Handler (BCH). There are no SCSI address switches or jumpers. You
Chapter 223
Installing the A4800A Adapter
Looking at Adapter Installation
must invoke the appropriate commands in the SCSI section of the BCH
and change the address electronically to whatever is required for the HA
configuration being used. Refer to “Checking SCSI Bus Compatibility” on
page 36.
NOTEDo not change for MPE/iX. You may need to change "rate" setting.
Step 10. Reassemble the server.
Step 11. Power on the system and reboot the operating system.
Step 12. The A4800A adapter runs an automatic self test. Error messages, if any
are generated, appear on the system console.
Chapter 224
Connecting SCSI Peripheral Devices
Connect multiple SCSI devices by chaining them together with shielded,
68-pin, High-Density (HD) cables. The connectors on these cables are
keyed to ensure proper pin-1 to pin-1 registration. Refer to the
peripheral manual for instructions on attaching SCSI cables. Peripheral
storage devices are normally shipped with the required SCSI cables.
Table 2-3 below shows the SCSI bus widths and speeds that have been
established by the SCSI Trade Association (STA).
Table 2-3SCSI Bus Widths and Speeds
(1)
Type
SCSI-185
SCSI Bus
Width (in Bits)
Installing the A4800A Adapter
Connecting SCSI Peripheral Devices
SCSI Bus Speed
Maximum Data
Rate (in
MBytes/Second)
Fast SCSI810
Fast Wide SCSI1620
Ultra SCSI820
Wide Ultra SCSI1640
Ultra2 SCSI840
Wide Ultra2
SCSI
(1)
Absence of the word “Wide” means an 8-bit bus width;
using the term “Narrow” to avoid ambiguity is acceptable,
too.
You can connect up to eight SCSI, Fast SCSI, and Ultra SCSI devices on
a single-ended Ultra SCSI bus if they are evenly spaced on a 1.5 m Ultra
2 SCSI cable (0.19 m between devices).
Chapter 225
1680
Installing the A4800A Adapter
Connecting SCSI Peripheral Devices
You can connect up to four devices if they are evenly spaced on a 3 m
Ultra SCSI cable (0.75 m between devices). The single-ended SCSI bus
must not exceed 3 m (total internal and external cable lengths) even with
fewer than four devices.
Table 2-4 below shows the maximum bus length for each of the SCSI
types.
Table 2-4Maximum SCSI Bus Lengths (Continued) (Continued)
Maximum Bus Length (in Meters)
Type
Single-ende
d (SE)
Low
Voltage
Differentia
Differentia
l (LVD)
(1)
This parameter can be exceeded in point-to-point and engineered
(1)
High
Voltage
l (HVD)
Maximum
Devices
applications.
(2)
Single-ended and High Voltage Differential are not defined at Ultra2
speeds.
Chapter 227
Installing the A4800A Adapter
Terminating the A4800A Adapter
Terminating the A4800A Adapter
The A4800A has no auto-termination setting. Termination must be
provided by a physical terminator. When the HBA is at the end of the
SCSI bus, the terminator should be installed and secured at either the
internal or external connector (whichever does not have a cable attached)
as shown in Figure 1-1 on page 8.
When the adapter is used in High-Availability (HA) applications (such as
MC/ServiceGuard) and it is required to be in the middle of the bus, the
adapter’s terminator must be removed.
The SCSI bus must be properly terminated. Terminatorsmay be ordered
separately if needed (When ordered with the HBA, the part number is
A4800A option 2. When ordered separately, the part number is C2905A).
The first and last physical SCSI devices connected on the ends of the
SCSI bus must have terminators attached. All other SCSI devices on the
SCSI bus must have their terminators removed or disabled. Note that
the host bus adapter is also on the bus.
IMPORTANTThe A4800A does not provide automatic termination.
NOTEWhen the adapter is used in HA applications that use two SCSI host bus
adapters (such as MC/ServiceGuard) and it is required to be in the
middle of the bus, the adapter’s SCSI ID will need to be changed (for
example, from 7 to 6). Each device on the bus must have a unique ID.
Refer to “The SCSI Command” on page 37.
To disable the adapter’s termination, you need to physically remove the
terminator from the HBA connector. Termination for this bus must now
be provided by some other SCSI device (e.g. disk, disk array, or other
HBA, as required).
Chapter 228
Installing the A4800A Adapter
Setting SCSI IDs
Setting SCSI IDs
You must assign a separate SCSI ID (0 through 15 for a 16-bit SCSI bus)
to the SCSI host bus adapter and each SCSI device. The priority of the
device on the SCSI bus is determined by the SCSI ID of the device. The
order of SCSI ID priorities (from highest to lowest) is 7, 6, 5, 4, 3, 2, 1, 0,
15, 14, 13, 12, 11, 10, 9, and 8. A device with SCSI ID 7 has the highest
priority, and one with SCSI ID 8 has the lowest.
When you are assigning SCSI IDs, we recommend you to give the SCSI
host bus adapter higher priority than the other SCSI devices on the bus.
SCSI ID 7 is the preset SCSI ID for the A4800A SCSI host bus adapter
(giving it the highest priority on the SCSI bus). Set each of the other
SCSI devices on the bus to one of the remaining SCSI IDs.
For a multi-initiator (High Availability [HA]) configuration, where
multiple SCSI host bus adapters are connected to the same SCSI bus,the
SCSI host bus adapter that carries most of the traffic must be assigned a
SCSI ID of 7 (giving it the highest priority). Later, you must change the
SCSI ID of each of the remaining SCSI host bus adapters on the bus from
the preset setting (7) to the next highest priority remaining SCSI IDs (for
example, 6, 5, 4, and so on).
If you plan to boot your system from a hard disk drive on the SCSI bus,
you must assign that drive the next highest priority unassigned SCSI ID.
If there is only one SCSI host bus adapter (SCSI ID = 7), the hard disk
drive would be assigned a SCSI ID of 6. If there are multiple SCSI host
bus adapters, the hard disk drive would be assigned the next highest
priority SCSI ID available after all of the SCSI host bus adapters have
been assigned higher priority SCSI IDs.
To change the SCSI ID of the A4800A host bus adapter, refer to
“Checking SCSI Bus Compatibility” on page 36.
The peripheral device SCSI IDs are usually set with jumpers or a switch
on the peripheral. Refer to the peripheral manufacturer’s instructions to
determine the ID of each device and how to change it.
IMPORTANTYou must not have duplicate SCSI IDs on a SCSI bus; the system will
hang or crash if you have duplicate SCSI IDs on the bus.
Chapter 229
Installing the A4800A Adapter
Setting SCSI IDs
Make necessary changes, if any, to the SCSI IDs and record the IDs for
future reference. To keep a record of the IDs, you can use Table 2-5.
Table 2-5Record of SCSI IDs
SCSI IDSCSI Device
15
14
13
12
11
10
9
8
7Adapter (default)
6
5
4
3
2
1
0
Chapter 230
HP 9000
Installing the A4800A Adapter
Verifying Installation
Verifying Installation
After installing the adapter and attaching peripheral devices, verify that
all components are working. Refer to your system documentation for
information on verifying operation.
Step 1. To verify that the adapter is correctly installed, execute the following
The third column represents the hardware path of the slot the adapter is
installed in. For information about the ioscan command, refer to your
operating system reference manual or the ioscan man page.
Step 2. Verify that the adapter and driver display.
Step 3. Verify that the devices you attached to the adapter display.
Chapter 231
Installing the A4800A Adapter
Verifying Installation
HP e3000Assuming an N-Class system with an I/O card being added to slot #12,
we will expect path 1/0/0/0 to be returned for our card.
Information Menu: Enter command >main
Main Menu: Enter command or menu > sea 1/0/0/0
Searching for potential boot device(s) - on Path 1/0/0/0
This may take several minutes.
To discontinue search, press any key (termination may not be immediate).
Path# Device Path (dec) Device Path (mnem) Device Type
----- ----------------- ------------------ ---------- P0 1/0/0/0.6 intscsia.6 Random access media
Main Menu: Enter command or menu >
Chapter 232
3Troubleshooting
This chapter contains the following sections that describe how to
troubleshooting the A4800A adapter:
•“General Procedure” on page 35.
Chapter 333
Troubleshooting
•“Checking SCSI Bus Compatibility” on page 36.
•“Using Support Tools Manager (STM)” on page 41
•“Contacting Your Hewlett-Packard Representative” on page 42.
Chapter 334
General Procedure
The A4800A adapter is a single field-replaceable unit (FRU) and does not
contain any field-serviceable parts. Troubleshooting procedures
described in this section are limited to verifying that the adapter is
operational and a valid connection is established.
In general, follow these steps to troubleshoot the A4800A adapter:
Step 1. Check the connection.
Make sure that the correct cable is used, connected, and operating
properly and that there are no bent pins in any of the connectors.
Step 2. Check SCSI bus compatibility.
Ensure transfer rate compatibility with the attached devices using the
SCSI boot menu command.
Step 3. Check the adapter.
Troubleshooting
General Procedure
Inspect the adapter to make sure it is seated properly in the PCI bus slot.
If necessary, power down the system, reseat the adapter, and restart the
system.
Step 4. Run diagnostics.
If a visual inspection of the adapter and cable(s) does not reveal any
problems, or if an action taken as a result of the inspection does not
produce a working adapter, you may want to run diagnostics to
determine whether the adapter can communicate and respond to PCI
bus instructions. Diagnostics are described in the next section.
If diagnostics determine that the controller is defective, you must replace
it. Contact your local Hewlett-Packard customer representative or call
the HP Response Center.
Chapter 335
Troubleshooting
Checking SCSI Bus Compatibility
Checking SCSI Bus Compatibility
You can ensure SCSI controller and SCSI device compatibility by using
the SCSI command to display and select SCSI bus parameters.
The SCSI command is available from the boot menu displayed after the
test station has booted (if autoboot is disabled). The boot menu looks like
this (for highlighting reasons, the SCSI command is in bold here):
Command Description
------- ----------AUto [BOot|SEArch ON|OFF] Display or set the specified flag
BOot [PRI|ALT|<path> <args>] Boot from a specified path
BootTimer [time] Display or set boot delay time
CLEARPIM Clear PIM storage
CPUconfig [<proc>] [ON|OFF] Configure/Deconfigure Processor
DEfault Set the sytem to defined values
DIsplay Display this menu
ForthMode Switch to the Forth OBP interface
IO List the I/O devices in the system
LS [<path>|flash] List the boot or flash volume
OS [hpux|sppux] Display/Select Operating System
PASSword Set the Forth password
PAth [PRI|ALT|CON] [<path>] Display or modify a path
PDT [CLEAR|DEBUG] Display/clear Non-Volatile PDT state
PIM_info [cpu#] [HPMC|TOC|LPMC] Display PIM of current or any CPU
RESET [hard|debug] Force a reset of the system
RESTrict [ON|OFF] Display/Select restricted access to Forth
SEArch [<path>] Search for boot devices
SECure [ON|OFF] Display or set secure boot mode
TIme [cn:yr:mo:dy:hr:mn[:ss]] Display or set the real-time clock
VErsion Display the firmware versions
Chapter 336
Troubleshooting
Checking SCSI Bus Compatibility
The SCSI Command
As explained above, you can use the SCSI command to check the
compatibility of the SCSI adapter and the SCSI device(s), by displaying
and setting SCSI bus parameters.
NOTE See “HP e3000 Communicator for MPE/iX release 7.0” for MPE/iX
guidelines on rate. http://docs.hp.com/mpeix/pdf/30216-90312.pdf
Displaying Transfer Rates
To use the SCSI command to display the SCSI transfer rate for an
adapter, follow this syntax:
SCSI rate
bus_number slot_number
where
bus_number
Specifies the number of the bus the adapter is installed
on.
slot_number
Specifies the number of the slot the adapter is in.
For example:
•To display the SCSI transfer rate for the adapter installed on bus 5
slot 2, issue this command:
SCSI rate 5 2
The output could look something like this:
PCI device /5.2 = no limit
•To list transfer rates for all bus and slot numbers, issue this
command:
SCSI rate
Chapter 337
Troubleshooting
Checking SCSI Bus Compatibility
Setting Transfer Rates
To use the SCSI command to set the SCSI transfer rate for an adapter,
follow this syntax:
SCSI rate
bus_number slot_number rate
where
bus_number
Specifies the number of the bus the adapter is installed
on.
slot_number
rate
Specifies the number of the slot the adapter is in.
Specifies the adapter’s transfer rate:
•0 (no limit)
•10 (Fast SCSI)
•20 (Ultra SCSI)
For example, to set the SCSI transfer rate for the adapter installed on
bus 5 slot 2 to Fast SCSI and then display the results, issue these
commands:
SCSI rate 5 2 10
SCSI rate 5 2
The output (of the second command) could look something like this:
PCI device /5.2 = fast SCSI
Chapter 338
Troubleshooting
Checking SCSI Bus Compatibility
Displaying SCSI IDs
To use the SCSI command to display the initiator (SCSI) IDs for an
adapter, follow this syntax:
SCSI init
bus_number slot_number
where
bus_number
Specifies the number of the bus the adapter is installed
on.
slot_number
Specifies the number of the slot the adapter is in.
For example:
•To display the SCSI ID for the adapter on bus 5 slot 2, issue this
command:
SCSI init 5 2
The output could look something like this:
PCI device /5.2 = 7
•To list the SCSI IDs for all bus and slot numbers, issue this
command:
SCSI init
Chapter 339
Troubleshooting
Checking SCSI Bus Compatibility
Setting SCSI IDs
To use the SCSI command to set the initiator (SCSI) ID for an adapter,
follow this syntax:
SCSI init
bus_number slot_number ID_number
where
bus_number
Specifies the number of the bus the adapter is installed
on.
slot_number
ID_num
Specifies the number of the slot the adapter is in.
Specifies the adapter’s SCSI ID number.
For example, to set the SCSI ID for the adapter installed on bus 5 slot 2
to 6 and then display the results, issue these commands:
SCSI init 5 2 6
SCSI init 5 2
The output (of the second command) could look something like this:
PCI device /5.2 = 6
Chapter 340
Troubleshooting
Using Support Tools Manager (STM)
Using Support Tools Manager (STM)
STM is a software application that can be run from the console to obtain
status and descriptive information about the A4800A adapter, diagnose
problems, and update firmware. See the Support Tools Manager User’sGuide for more details about STM.
Chapter 341
Troubleshooting
Contacting Your Hewlett-Packard Representative
Contacting Your Hewlett-Packard
Representative
If the equipment is covered by an HP service contract, document the
problem as a service request and forward it to your HP representative.
Include the following information where applicable:
•Describe the problem, including the events and symptoms leading up
to the problem. Attempt to describe the source of the problem.
Include HP-UX or MPE/iX commands, communication subsystem
commands, functionality of user programs, result codes and
messages, and data that can reproduce the problem.
•Obtain the version, update, and fix information for all software.
1. To check the version of the kernel, enter this command:
uname -r
To check patches, enter:
what /stand/vmunix | grep scsi
2. To check the version of MPE/iX enter: SHOWME
To check patches, enter: PRINT HPSWINFO.PUB.SYS
This allows HP to determine if the problem is already known and the
correct software is installed at your site.
•Illustrate as clearly as possible the context of any messages. Record
all error messages and numbers that appear at the user terminal
and the system console.
•Prepare the formatted output and a copy of the log file for the HP
representative to analyze.
•Prepare a listing of the HP-UX or MPE/iX I/O configuration being
used for the HP representative to analyze.
•Try to determine the general area within the software where the
problem may exist. Refer to the appropriate reference manual and
follow the guidelines on gathering information for that product.
Chapter 342
Troubleshooting
Contacting Your Hewlett-Packard Representative
•Document your interim (workaround) solution. The cause of the
problem can sometimes be found by comparing the circumstances in
which the problem occurs with the circumstances in which the
problem does not occur.
•In the event of a system failure, obtain a full memory dump.
•For HP-UX: If the directory /var/adm/crash exists, the HP-UX
utility /sbin/savecore automatically executes during reboot to save
the memory dump. HP recommends that you create the
/tmp/syscore directory after successfully installing this product.
Send the output of the system failure memory dump to the HP
representative.
•For MPE/iX: If you use AUTORESTART and DUMPTODISK
products follow your normal system recovery steps. Otherwise take a
memory dump and save the resulting tape. Contact HP Support for
analysis of your failure.
If the equipment is not covered by an HP service contract, there may be a
charge for time and materials.
Chapter 343
Troubleshooting
Contacting Your Hewlett-Packard Representative
Chapter 344
ASCSI Sense Codes
This appendix shows the possible codes that appear in SCSI error
messages.
Appendix A45
SCSI Sense Codes
HP 9000The following example shows a typical SCSI error message:
[+6708 72410001 002a9858 0:7] scsi disk: CHECK CONDITION on disk 0:6:5:0
Read of logical block 509856, count 128
disk sd45a, block 254920, 65536 bytes
Valid = 1, Error code = 0x70
Segment number = 0x00, Filemark = 0, EOM = 0, ILI = 0
Sense key = 0x1, "RECOVERED ERROR"
Information = 0x00 0x07 0xc7 0xe4
[+6709 72410001 002a9a10 0:7] scsi disk: Additional sense length = 0x0a
Command-specific information = 0x00 0x00 0x00 0x00
Additional sense = 0x18, Qualifier = 0x01
Field replaceable unit code = 0xea
SKSV = 1, C/D = 0, BPV = 0, Bit pointer = 0
Field pointer = 0x0003
The status (CHECK CONDITION) and sense key (RECOVERED
ERROR)—shown in bold in the example above—are interpreted for you
in the error message text. Each Additional sense and its corresponding
Qualifier code—shown in bold in the example above—require
interpretation on your part. Use the two codes together to determine the
meaning. In the example above, the Additional sense (0x18) and
Qualifier (0x01) codes together mean “recovered data with error
correction and retries applied.” You can look up the various codes and
keys in the tables on the next pages.
MPE/iXUse the CSTM tool to look at hardware error information. Information
about CSTM can be found in the article “TERMDSM: User Interface
Change undre System Diagnostics” in the “Communicator 3000 MPE/iX
Release 6.5”. http://docs.hp.com/mpeix/pdf/30216-90291.pdf
Appendix A46
SCSI Sense Codes
Table A-1 below lists all possible SCSI status codes and their meanings.
Table A-1SCSI Status Codes
SCSI
Status
Code
0x00Good
0x02Check condition
0x04Condition met
0x08Busy
0x10Intermediate
0x14Intermediate—condition met
0x18Reservation conflict
0x22Command terminated
Meaning
0x28Queue full
Appendix A47
SCSI Sense Codes
Table A-2 below lists all possible SCSI sense keys and their meanings.
Table A-3 below lists the Additional sense codes and Qualifier codes and
their meanings. Remember that you must use the combined codes—an
Additional sense code/Qualifier code pair—to find the correct meaning.
Table A-3SCSI Additional Sense Code/Qualifier Code Pairs
SCSI Sense Codes
SCSI
Addition
al Sense
Code
0x000x00No additional sense information
SCSI
Qualifier
Code
0x01Filemark detected
0x02End-of-partitions/medium detected
0x03Setmark detected
0x04Beginning of partition/medium detected
0x05End-of-data detected
0x06I/O process terminated
0x11Audio play operation in progress
0x12Audio play operation paused
0x13Audio play operation successfully
completed
0x14Audio play operation stopped due to
error
Meaning
0x15No current audio status to return
0x010x00No index/sector signal
0x020x00No seek complete
0x030x00Peripheral device write fault
0x01No write current
0x02Excessive write errors
Appendix A49
SCSI Sense Codes
Table A-3SCSI Additional Sense Code/Qualifier Code Pairs (Continued)
SCSI
Addition
al Sense
Code
0x040x00Logical unit not ready, cause not
0x050x00Logical unit does not respond to selection
0x060x00Reference position found
0x070x00Multiple peripheral devices selected
0x080x00Logical unit communication failure
SCSI
Qualifier
Code
reportable
0x01Logical unit in process of becoming ready
0x02Logical unit not ready, initializing
command required
0x03Logical unit not ready, manual
intervention required
0x04Logical unit not ready, format in progress
0x01Logical unit communication time-out
Meaning
0x02Logical unit communication parity error
0x090x00Track following error
This appendix contains all of the regulatory-related information for the
A4800A adapter.
Appendix B61
Regulatory Information
Regulatory Statements
Regulatory Statements
This section contains all of the regulatory statements for the A4800A
adapter.
FCC Statement (For U.S.A. Only)
The Federal Communications Commission (in 47 CFR 15.105) has
specified that the following notice be brought to the attention of the users
of this product.
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense. The end user of
this product should be aware that any changes or modifications made to
this equipment without the approval of Hewlett-Packard could result in
the product not meeting the Class A limits, in which case the FCC could
void the user's authority to operate the equipment.
IEC Statement (Worldwide)
This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take
adequate measures.
DOC Statement (Canada)
This Class A digital apparatus meets all requirements of the Canadian
interference-Causing Equipment Regulations.
Cet appareil numerique do la classe A respecte toutes les exigences du
Reglement sur le materiel brouilleur du Canada.
Appendix B62
Regulatory Information
Regulatory Statements
Spécification ATI Classe A (France
DECLARATION D’INSTALLATION ET DE MISE EN EXPLOITATION
d’un matériel de traitement de l’information (ATI), classé A en fonction
des niveaux de perturbations radioélectriques émis, définis dans la
norme européenne EN 55022 concernant la Compatibilité
Electromagnétique.
Cher Client,
Conformément à la Réglementation Française en vigueur l’installation
ou le transfert d’installation, et l’exploitation de cet appareil de classe A,
doivent faire l’objet d’une déclaration (en deux exemplaires)
simultanément auprès des services suivants:
•Comité de Coordination des Télécommunications 20, avenue de
Ségur - 75700 PARIS
•Préfecture du département du lieu d’exploitation
Le formulaire à utiliser est disponible auprès des préfectures.
La déclaration doit être faite dans les 30 jours suivant la mise en
exploitation.
Le non respect de cette obligation peut être sanctionné par les peines
prévues au code des Postes et Télécommunications et celles indiquées
dans la loi du 31 mai 1993 susvisée.
Arrêté du 27 Mars 1993, publié au J.O. du 28 Mars - ATI
VCCI Statement (Japan)
Appendix B63
Regulatory Information
Regulatory Statements
Declaration of Conformity
Appendix B64
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