HP 8570w, C4Q24UP User Manual
HP EliteBook 8570w Mobile Workstation
Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by
Hewlett-Packard Company under license.
Intel, Core, and Centrino are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: July 2012
Document Part Number: 679384-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External Component Identification .................................................................................... 7
Top ........................................................................................................................................ 7
TouchPad ................................................................................................................. 7
Lights ....................................................................................................................... 8
Buttons and fingerprint reader (select models only) ........................................................ 9
Keys ...................................................................................................................... 11
Front ..................................................................................................................................... 12
Right .................................................................................................................................... 14
Left ....................................................................................................................................... 15
Rear ..................................................................................................................................... 16
Display ................................................................................................................................. 17
Bottom .................................................................................................................................. 18
3 Illustrated parts catalog .................................................................................................. 20
Service tag ............................................................................................................................ 20
Computer major components ................................................................................................... 21
Display components ............................................................................................................... 27
Plastics Kit ............................................................................................................................. 28
Cable kit ............................................................................................................................... 29
Mass storage devices ............................................................................................................. 30
Miscellaneous parts ................................................................................................................ 32
Sequential part number listing .................................................................................................. 34
4 Removal and replacement procedures ............................................................................ 40
Preliminary replacement requirements ....................................................................................... 40
Tools required ......................................................................................................... 40
Service considerations ............................................................................................. 40
Plastic parts ............................................................................................. 40
Cables and connectors ............................................................................. 41
Drive handling ......................................................................................... 41
Grounding guidelines .............................................................................................. 42
Electrostatic discharge damage .................................................................. 42
Packaging and transporting guidelines ........................................ 43
Workstation guidelines .............................................................. 43
v
Equipment guidelines ................................................................. 44
Component replacement procedures ........................................................................................ 45
Service tag ............................................................................................................. 45
Battery ................................................................................................................... 46
Display panel (non-DreamColor) ............................................................................... 47
SIM ....................................................................................................................... 51
Service door ........................................................................................................... 52
Memory Modules (under service door) ....................................................................... 53
RTC battery ............................................................................................................ 55
WLAN module ........................................................................................................ 56
WWAN module ..................................................................................................... 59
Bluetooth module .................................................................................................... 61
Hard drive ............................................................................................................. 63
Smart card reader ................................................................................................... 66
Upgrade bay device ................................................................................................ 68
Keyboard ............................................................................................................... 72
Memory Modules (under keyboard) ........................................................................... 74
Top cover ............................................................................................................... 76
Power button board ................................................................................................. 79
Function button board .............................................................................................. 81
Fingerprint reader board .......................................................................................... 83
TouchPad button board ............................................................................................ 85
VGA port board ..................................................................................................... 87
Fan and heat sink assembly ...................................................................................... 89
Graphics card ........................................................................................................ 90
Processor ............................................................................................................... 93
Audio/USB 3.0 board ............................................................................................. 95
Modem module ...................................................................................................... 97
Speakers ................................................................................................................ 99
ExpressCard/USB 2.0 assembly ............................................................................. 102
Northbridge chip heat sink ..................................................................................... 104
System board ....................................................................................................... 106
RJ-45 connector cable ............................................................................................ 109
Power connector cable .......................................................................................... 111
RJ-11 connector cable ............................................................................................ 113
Service door latch ................................................................................................. 115
Battery latch ......................................................................................................... 117
Display assembly .................................................................................................. 119
5 Computer Setup ............................................................................................................ 128
Starting Computer Setup ....................................................................................................... 128
vi
Using Computer Setup .......................................................................................................... 128
Navigating and selecting in Computer Setup ............................................................ 128
Restoring factory settings in Computer Setup ............................................................. 129
Computer Setup menus ......................................................................................................... 130
File menu ............................................................................................................. 130
Security menu ....................................................................................................... 131
System Configuration menu .................................................................................... 132
6 Specifications ............................................................................................................... 136
Computer specifications ........................................................................................................ 136
39.6-cm (15.6-in) HD+ display specifications .......................................................................... 137
39.6-cm (15.6-in) FHD display specifications ........................................................................... 137
Hard drive specifications ...................................................................................................... 138
Solid state drive specifications ............................................................................................... 139
DVD±RW and CD-RW SuperMulti DL Combo Drive specifications .............................................. 139
Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive .......................................................... 140
DVD-ROM Drive specifications ............................................................................................... 141
7 Backup and recovery .................................................................................................... 142
Creating recovery media with HP Recovery Disc Creator .......................................................... 143
Creating recovery media ........................................................................................ 143
Backing up your information .................................................................................................. 143
Performing a system recovery ................................................................................................ 144
Using the Windows recovery tools .......................................................................... 144
Using f11 recovery tools ........................................................................................ 145
Using a Windows 7 operating system DVD (purchased separately) ............................. 146
8 Power cord set requirements ........................................................................................ 147
Requirements for all countries and regions ............................................................................... 147
Requirements for specific countries and regions ....................................................................... 147
9 Recycling ...................................................................................................................... 149
Battery ................................................................................................................................ 149
Display ............................................................................................................................... 149
Index ............................................................................................................................... 155
vii
viii
1 Product description
Category Description
Product Name HP EliteBook 8570w Mobile Workstation
Processors Intel® Core™ processors
i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor,
1600 MHz, 8 MB L3 Cache, 8 threads, 45W
i7-3720QM, 2.60GHz (Turbo up to 3.60 GHz), quad-core processor,
1600 MHz, 6 MB L3 Cache, 8 threads, 45W
i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), quad-core processor
1600 MHz, 6MB L3 Cache, 8 threads, 45W
i7-3520M, 2.90GHz (Turbo up to 3.60 GHz), dual–core processor, 1600
MHz, 4MB L3 Cache, 4 threads, 35W
i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), dual-core processor, 1600
MHz, 3 MB L3 Cache, 4 threads, 35W
i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), dual-core processor, 1600
MHz, 3 MB L3 Cache, 4 threads, 35W
Chipset
Graphics
NVIDIA® Quadro® K2000M (NVIDIA N14P-Q3 2GB DDR3)
NVIDIA Quadro K1000M (NVIDIA N14P-Q1 2GB DDR3)
AMD FirePro™ M4000 (Chelsea XT GL 1GB GDDR5)
Display Display panel:
Mobile Intel QM77 chipset
Models feature the following graphics subsystem boards, supporting:
Open GL
●
Display Port 1.2
●
Up to four total displays (NVIDIA)
●
Up to five total displays (AMD)
●
Supports privacy filter
●
Wedge design
●
39.6 cm (15.6 in) High-Definition Plus (HD+) AntiGlare (AG) LED WVA
(1600 x 900 resolution, 200nits, 60%CG)
39.6 cm (15.6 in) FHD AG LED WVA (1920 x 1080 resolution, 220nits,
60%CG)
1
Category Description
Memory
In models that use dual-core processors, two SODIMM customer-accessible/
PC3-12800, 1600-MHz, DDR3
Supports dual-channel memory
Supports the following configurations:
Display assembly(DreamColor):
Supports privacy filter
●
Includes display panel cable, 3 WLAN antenna and cables, and 2
●
WWAN antenna and cables
Not available with HP Mobile Broadband
●
39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color (1920 x 1080
resolution, 210nits, 109%CG)
39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color with webcam
(1920 x 1080 resolution, 210nits, 109%CG)
In models that use quad-core processors, four SODIMM customeraccessible/upgradeable memory module slots supporting up to 32 GB of
RAM
upgradeable memory module slots supporting up to 16 GB of RAM
2048 MB Total System Memory (2048 x 1)
●
4096 MB Total System Memory (4096 x 1)
●
4096 MB Total System Memory (2048 x 2)
●
8192 MB Total System Memory (8192 x 1)
●
8192 MB Total System Memory (4096 x 2)
●
8192 MB Total System Memory (2048 x 4) — only available with
●
quad-core processors
16384 MB Total System Memory (8192 x 2)
●
16384 MB Total System Memory (4096 x 4) — only available with
●
quad-core processors
32768 MB Total System Memory (8192 x 4) — only available with
●
quad-core processors
Primary location hard drive
Supports RAID 0/1
Customer-accessible
Supports the following 7.0 mm, 9.5-mm SATA hard drives (6.35 cm
(2.50 in) )
750 GB, 7200 rpm
●
500 GB, 7200 rpm
●
500 GB, 7200 rpm Self Encrypting Drive
●
2 Chapter 1 Product description
320 GB, 7200 rpm
●
Category Description
Upgrade bay
Customer-accessible
Serial ATA
Supports 500 GB, 7200 rpm drive and 256 GB SSD Self Encrypting Drive
Supports “No Drive” option
Microphone
Supports the following 6.35 cm (2.5 in) SATA III solid-state drives:
256 GB Self Encrypting Drive
●
180 GB
●
160 GB
●
128 GB
●
Fixed
Supports the following 12.7 mm tray load optical drives:
DVD-ROM Drive
●
DVD±RW and CD-RW SuperMulti Double Layer (DL) Drive
●
Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive
●
Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive
●
Integrated dual-array microphone
Audio
Stereo speakers (2)
Webcam
Modem
Modem cable not included
Supports “No Modem” option
Ethernet
S3/S4/S5 wake on LAN
NIC power down technology
Ethernet cable not included
Wireless Integrated WLAN options by way of wireless module:
Three WLAN antennas built into display assembly
HD Audio w/ SRS Premium Sound
Integrated webcam (720p HD)
56K V.92 MDC data/fax modem
Intel 82579LM 10/100/1000 network interface card (NIC), with iAMT
Intel Centrino® Advanced-N 6205, 802.11 a/b/g/n, 2 x 2
●
Intel Centrino Ultimate-N 6300 802.11 a/b/g/n, 3x3
●
Broadcom 43228 802.11 a/b/g/n, 2x2
●
Supports “no WLAN” option
3
Category Description
Three WWAN antennas built into display assembly
Subscriber identity module (SIM) security (customer-accessible in battery bay)
Supports “no WWAN” option
HP Integrated Module with Bluetooth 2.1 Wireless Technology
Supports “no WPAN” option
Integrated WWAN options by way of wireless module:
HP un2430 EV-DO/HSPA Mobile Broadband Module supporting GPS
●
(After Market Option available)
HP hs2350 HSPA+ Mobile Broadband Module supporting GPS (After
●
Market Option not available)
HP lt2522 EV-DO/LTE Mobile Broadband Module (available only for
●
the 39.6 cm (15.6 in) FHD AG LED WVA display panel. U.S. only—
After Market Option not available (Not available with Dreamcolor)
HP lt2523 LTE HPSA+ Mobile Broadband Module (available only for
●
the 39.6 cm (15.6 in) FHD AG LED WVA display panel. U.S. only—
After Market Option not available (Not available with Dreamcolor)
Integrated personal area network (PAN) options by way of
Bluetooth® module:
External media card
Integrated Media Card Reader supports Secure Digital Card (SD), SD High
Ports
Audio-out (stereo headphone)
DisplayPort 1.2
RJ-11 (modem)
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2)
USB 2.0 (2) (1 charging port)
eSATA/USB 2.0 combo
VGA (Dsub 15-pin)
1394a
Headphone Output (stereo)
Docking connector
One ExpressCard/54 slot
Capacity (SDHC), SD eXtended-Capacity (SDXC), MultiMediaCard (MMC),
and MMCplus (MMC+) formats
Audio-in (stereo microphone)
Multi-pin AC
Docking
4 Chapter 1 Product description
HP Docking Station
Category Description
HP Advanced Docking Station
Keyboard/pointing devices
Backlit full-size keyboard with separate numeric keypad and TouchPad scroll
Dual point (pointing stick and TouchPad) with 3 pointing stick buttons, 3
Spill-resistant design, DuraKey coating
Chemically strengthened glass cover on TouchPad
Taps and gestures enabled by default: 2-finger scrolling, 2-finger zoom
Four launch buttons (Browser, wireless on/off, calculator, and mute volume)
Power requirements
8-cell 2.8 Ah (83 Wh) Li-ion battery
8-cell 2.8 Ah (75 Wh) Li-ion battery (1000 cycle 3 yr. warranty)
Full-size keyboard with separate numeric keypad and TouchPad scroll zone
zone (select models only)
TouchPad buttons, and scroll zone
(pinch)
AC adapter with localized cable plug support (3-wire plug with ground pin,
supports 3-pin DC connector):
200W SLIM Smart AC Adapter
●
150W SLIM Smart AC Adapter
●
120W SLIM Smart AC Adapter
●
Support for 9-cell (73 Wh) polymer HP ST09 Extended Life Battery (does not
support HP Fast Charge)
Support for 9-cell (100 Wh) cylindrical HP BB09 Ultra-Capacity Extended
Life Battery (does not support HP Fast Charge)
HP Fast Charge Technology
Security
Full volume encryption
Integrated smart card reader
Security cable slot
Trusted Platform Module (TPM) V.1.2
Preboot authentication (password, smart card)
Operating system Preinstalled operating systems:
Windows 7 Professional 64
Windows 7 Professional 32
Windows 7 Home Premium 64
FreeDOS
Integrated fingerprint reader
Microsoft® Office preinstalled with operating system:
5
Category Description
Windows 7 Professional 32 with Microsoft® Office 2010 Starter
Windows 7 Professional 64 with Microsoft Office 2010 Starter
SRDVD Red Hat Enterprise Linux (RHEL)
SRDVD SuSE Linux Enterprise (SLED)
Restore Media:
Windows 7 Professional 64
Windows 7 Professional 32
Windows 7 Home Premium 64
DRDVD Windows 7
Windows XP Professional 64 (available to service only)
Windows XP Professional 32
Windows XP Professional 64
Windows 7 Enterprise 32
Windows 7 Enterprise 64
Windows 7 Ultimate 32
Web download:
Web-only support:
Windows 7 Ultimate 64
Microsoft WHQL
SuSE Linux Enterprise (SLED) SP2 64 bit
Red Hat Enterprise Linux (RHEL) 6.x 64 bit
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
Hard drive/SSD
Memory module
Optical drive
Mini-PCI components (WLAN, WWAN, SIM)
Keyboard
Certified:
6 Chapter 1 Product description
2 External Component Identification
Top
TouchPad
Component Description
Left pointing stick button Functions like the left button on an external mouse.
(1)
Center pointing stick button Functions like the center button on an external mouse.
(2)
Pointing stick Moves the pointer and selects or activates items on the
(3)
Right pointing stick button Functions like the right button on an external mouse.
(4)
Right TouchPad button Functions like the right button on an external mouse.
(5)
Center TouchPad button Functions like the center button on an external mouse.
(6)
Left TouchPad button Functions like the left button on an external mouse.
(7)
TouchPad zone Moves the pointer and selects or activates items on the
(8)
TouchPad on/off button Turns the TouchPad on and off when it is double-tapped.
(9)
screen.
screen.
Top
7
Lights
Component Description
TouchPad light
(1)
Caps lock light On: Caps lock is on.
(2)
(3)
Num lk light On: Num lk is on.
(4)
(5)
(6)
(7)
(8)
Power light
Wireless light
Mute light
Web browser light
Calculator light
●
●
●
●
●
●
●
●
●
●
●
●
●
Amber: The TouchPad is off.
Off: The TouchPad is on.
On: The computer is on.
Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a
Bluetooth® device, is on.
Amber: All wireless devices are off.
Amber: Computer sound is off.
Off: Computer sound is on.
On: The computer is on.
Off: The computer is off or in Hibernation.
On: The calculator function is on.
Blinking: The calculator has been activated.
8 Chapter 2 External Component Identification
Buttons and fingerprint reader (select models only)
Component Description
(1)
(2)
Power button
Wireless button Turns the wireless feature on or off but does not establish a
When the computer is off, press the button to turn on the
●
computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button for at least 5 seconds to turn off the
computer.
To learn more about your power settings:
●
Select Start > Control Panel > System and
Security > Power Options.
For more information, see the HP Notebook Reference
●
Guide.
wireless connection.
(3)
Volume mute button Mutes and restores speaker sound.
Top
9
Component Description
(4)
(5)
(6)
TouchPad on/off button Turns the TouchPad on and off when it is double-tapped.
(7)
Web browser button When Windows is running, press the button to open the
default Web browser.
Calculator button Activates the calculator function.
Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a
password logon.
10 Chapter 2 External Component Identification
Keys
Component Description
esc key Displays system information when pressed in combination
(1)
with the fn key.
Function keys Execute frequently used system functions when pressed in
(2)
combination with the fn key. .
NOTE: fn12 is for models with backlit keyboards.
fn key Executes frequently used system functions when pressed in
(3)
combination with a function key, the num lk key, the esc key,
or other keys.
(4)
(5)
Integrated numeric keypad When num lk has been enabled, it can be used like an
(6)
num lk key Alternates between the navigational and numeric functions
(7)
Windows logo key Displays the Windows Start menu.
Windows applications key Displays a shortcut menu for items beneath the cursor.
external numeric keypad. To alternate between this numeric
function and the navigational function (indicated by the
directional arrows on the keys), press the num lk key.
on the integrated numeric keypad.
Top
11
Front
Component Description
(1)
(2)
(3)
(4)
Wireless light Turns the wireless feature on or off but does not
establish a wireless connection.
Power light
AC adapter/Battery light
Hard drive light
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
Amber: The computer is connected to external
●
power and the battery is charged from 0 to 90
percent.
White: The computer is connected to external
●
power and the battery is charged from 90 to 99
percent.
Blinking amber: A battery that is the only available
●
power source has reached a low battery level.
When the battery reaches a critical battery level,
the battery light begins blinking rapidly.
Off: The battery is fully charged.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
●
the hard drive.
NOTE: For information on HP 3D DriveGuard,
see the HP Notebook Reference Guide.
(5)
Display release latch Opens the computer.
12 Chapter 2 External Component Identification
Component Description
(6)
(7)
Media Card Reader Supports the following digital card formats:
MultiMediaCard
●
MultiMediaCardplus (MMC+)
●
Secure Digital (SD) Card
●
Secure Digital HC (SDHC) Card
●
Secure Digital XC (SDXC) Card
●
Speakers (2) Produce SRS Premium Sound (select models only).
NOTE: To use the SRS Premium Sound software,
select Start > All Programs > SRS Premium
Sound.
Front
13
Right
Component Description
(1)
(2)
(3)
(4)
Smart card reader Supports optional smart cards.
(5)
Upgrade bay (optical drive shown) The upgrade bay can hold a protective insert, a hard drive,
(6)
Audio-out (headphone) jack Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television
audio.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
USB 3.0 ports (2) Connect optional USB 3.0 compatible devices and provide
enhanced USB power performance.
External monitor port Connects an external VGA monitor or projector.
or an optical drive that reads an optical disc.
NOTE: On select models, the optical drive also writes to
an optical disc.
Optical drive eject button (select models
(7)
only)
14 Chapter 2 External Component Identification
Releases the disc tray.
Left
Component Description
(1)
(2)
Vents (2) Enable airflow to cool internal components.
(3)
(4)
(5)
(6)
(7)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
RJ-45 (network) jack Connects a network cable.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
eSATA/USB 2.0 combo port Connects an optional high-performance eSATA component,
such as an eSATA external hard drive, or connects an
optional USB device.
USB 2.0 port Connects an optional USB device. For more information
about USB devices, see the HP Notebook Reference Guide.
USB charging port Connects an optional USB 2.0 compatible device
(8)
(9)
1394 port Connects an optional IEEE 1394 or 1394a device, such as
a camcorder.
HP ExpressCard slot Supports optional ExpressCards.
Left
15
Rear
Component Description
(1)
(2)
RJ-11 (modem) jack Connects a modem cable.
Power connector Connects an AC adapter.
16 Chapter 2 External Component Identification
Display
Component Description
(1)
(2)
(3)
(4)
(5)
(6)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Internal display switch Turns off the display or initiates Sleep if the display is closed
while the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
WLAN antennas (3)* Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
WWAN antennas (2)* Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).
Internal microphones (2) Record sound.
Webcam light (select models only) On: The webcam is in use.
Webcam (select models only) Records video and captures still photographs.
To use the webcam, select Start > All Programs >
Communication and Chat > HP Webcam.
Display
17
Bottom
Component Description
Battery bay Holds the battery.
(1)
(2)
(3)
Accessory battery connector Connects an optional accessory battery.
(4)
Docking connector Connects an optional docking device.
(5)
(6)
Vents (4) Enable airflow to cool internal components.
(7)
SIM slot Supports a wireless subscriber identity module (SIM).
The SIM slot is located inside the battery bay.
Battery release latch Releases the battery.
Service door release latch Releases the service door from the computer.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off
during routine operation.
18 Chapter 2 External Component Identification
Component Description
(8)
(9)
Bluetooth compartment Contains a Bluetooth device (select models only).
Service door Provides access to the hard drive, the wireless LAN
(WLAN) module slot, the WWAN module slot, and
the memory module slots.
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact technical support through Help and Support.
Bottom
19
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
Item Description Function
(1)
(2)
(3)
(4)
Product name The name affixed to the front of the computer.
Serial number (s/n) This is an alphanumeric identifier that is unique to
each product.
Part number/Product number (p/n) This number provides specific information about
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
Warranty period This number describes the duration of the warranty
period for the computer.
20 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components
21
Item Description Spare part
number
(1) 39.6-cm (15.6 in) FHD RGB UWVA LCD display assembly with DreamColor
For use in computer models without webcams 653277-001
For use in computer models with webcams 653278-001
(2) Keyboard with pointing stick (includes pointing stick and pointing stick cable)
For use in Belgium
Backlit keyboard, for use in Belgium
For use in Brazil 652682-201
For use in Bulgaria
Backlit keyboard, for use in Bulgaria
For use in the Czech Republic and Slovakia
Backlit keyboard, for use in the Czech Republic and Slovakia
For use in Denmark
Backlit keyboard, for use in Denmark
For use in France
Backlit keyboard, for use in France
For use in French Canada
Backlit keyboard, for use in French Canada
For use in Germany
Backlit keyboard, for use in Germany
For use in Greece
652682-A41
652683-A41
652682-261
652683-261
652682-A81
652683-A81
652682-081
652683-081
652682-051
652683-051
652682-121
652683-121
652682-041
652683-041
652682-DJ1
Backlit keyboard, for use in Greece
For use in Hungary
Backlit keyboard, for use in Hungary
For use in Iceland
Backlit keyboard, for use in Iceland
For use in Israel
Backlit keyboard, for use in Israel
For use in Italy
Backlit keyboard, for use in Italy
For use in Japan 652682-291
For use in Latin America
Backlit keyboard, for use in Latin America
22 Chapter 3 Illustrated parts catalog
652683-DJ1
652682-211
652683-211
652682-DD1
652683-DD1
652682-BB1
652683-BB1
652682-061
652683-061
652682-161
652683-161
Loading...