HP 856x, 876x, 886c, 896c, m200y Support Guide
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hp pavilion home pc
warranty and support guide
1 year parts and labor
1 year technical telephone support
24 hours a day, 7 days a week
what’s inside:
where to get help
warranty and license information
declaration of conformity
operating specifications
regulatory and safety information
Before contacting HP Customer Support Center, it’s important to
have the following information handy. Please take a moment to
write down your product information for future reference.
Product Name:
Model Name:
Serial Number:
Date of Purchase:
Operating System
Type & Revision:
You may also want to record the following information:
— Applicable error messages
— Additional third-party hardware and/or software installed
— Any detailed, specific questions
Don’t Forget to Register!
Registration is quick, easy, and has its benefits. Registration offers
you access to subscriptions and notifications such as:
■
E-mail updates containing notifications about product
enhancements, the most recent support alerts, and driver updates
specific to the product(s) you own.
■
The HP newsgram, our monthly online magazine packed full of
product news, support tips, project ideas, and much more.
Visit us at http://register.hp.com
Where to Get Help
Follow these steps when
you need help from HP:
help
1 Check the setup poster and
the Quick Start Guide for
help with setting up your PC.
For faster help, be sure to
register your HP Pavilion
home PC by e-mail, on
the Web at
http://www.register.hp.com
or by phone.
Use Help on your PC to get
help with your hardware and
software. Click Start and
then click Help and
Support.
HP Support Web site:
http://www.hp.com/support
HP Customer Care Center:
For help online, go to the
HP Support Web site at
http://www.hp.com/support
If you have not solved
the problem, call the
HP Customer Care Center at
1-800-HP-INVENT
(U.S. & Canada).
1-800-HP-INVENT (U.S. and Canada)
Hours: 24 hours, 7 days
HP Registration Web site:
http://register.hp.com
Software Support
Software Title — Company Phone — Web Address
America Online U.S.: 888-346-3704
Canada: 888-265-4357
www.aol.com
ArcSoft www.arcsoft.com
AT&T WorldNet 800-400-1447
www.att.net
CompuServe 2000 800-944-9871
www.compuserve.com
Corel www3.corel.com
Detto Technologies 866-338-8663
www.detto.com
Disney’s Blast Online 972-389-3970
www.disney.com
EarthLink dial-up customer service
800-890-6356
dial-up technical support
800-890-5128
DSL customer service and
technical support
888-829-8466
www.earthlink.net
InterVideo
(only DVD-ROM models)
MusicMatch www.musicmatch.com
Prodigy Internet Services 800-213-0992
Quicken Basic (Intuit) 900-555-4688
Veritas
(only CD-RW and
DVD+RW/+R models)
Yahoo! — User Support www.yahoo.com
www.intervideo.com
www.prodigy.com
www.intuit.com
www.veritas.com
Warranty and License Information
Contacting HP Customer Care
HP Customer Care provides fast, friendly, and effective expert advice for all your HP products. If
you have a question or if a problem arises, we offer extensive service and support options around
the clock to better handle your needs. For the fastest access to product information and assistance,
go to: www.hp.com/support
HP Support Process
HP offers a wide variety of service and support options which are available around the clock for HP
customers with products that are either in or out of warranty. If you have a question or a problem
arises, for the fastest service we suggest that you seek assistance from HP service and support in the
following manner:
1 Use the Help and Support features that are installed with your product and refer to your
product documentation for specific instructions and troubleshooting information.
2 Visit the HP online service and support at www.hp.com/support. HP online service and support
is available to all HP customers for the life of their HP products. It is always available and is
your fastest source for up-to-date product information and expert assistance that includes:
fast access to qualified online support specialists
software and driver updates for your product
valuable product and troubleshooting information for common problems
proactive product updates, support alerts, and HP newsgrams are available when you
register your product
3 Contact HP Customer Care by phone 24 hours a day, seven days a week in both English and
Spanish (U.S. Only) via 1-800-HP-INVENT. Canadian customers can reach us at the same
number for support in both English and French. When you call please have your product model
number, serial number, and date of purchase available. Telephone support is free during your
limited warranty period.
When should I contact HP online service and
support?
For many common problems and requests, HP online service and support is your fastest link to
up-to-date product information and expert assistance. Visit www.hp.com/support to:
download current software and drivers for your product
troubleshoot common printing problems
find user manuals and documentation for your product
When should I contact HP phone service and
support?
When your problem cannot be solved through HP online service and support, qualified support
specialists are available 24 hours a day via 1-800-HP-INVENT to provide expert assistance. Call
HP Customer Care when:
You either do not have Internet access, or cannot connect to the Internet to visit
www.hp.com/support
Your product “quick help” does not identify or help solve your problem
There is obvious damage or a mechanical breakdown with your product rendering it inoperable
Note: Support options, availability and hours vary by product, country/region, and language and
are subject to change.
And, if Necessary: Get Repair
Consumer Replaceable Parts
You can easily replace many of the HP Pavilion parts yourself. This is the fastest method of repair,
as many times we can send the part directly to your home or business in a few days. Detailed
instructions are included to guide you through an easy repair. We pay the shipping and handling.
This service is free for the duration of the hardware warranty period.
In some cases, HP will ask for a credit card as collateral for the part and will charge you for the
retail price of the part if the failed part is not returned within thirty (30) days.
Send-In Repair Service
Your PC can be shipped to the HP Central Repair Center. We pay for the round-trip shipping and
handling. This service is free for the duration of the hardware warranty period.
There are a few limitations and exclusions to this warranty (as well as some important details) and
you’ll find them described, in legal language, beginning on the next page.
Carry-In Service
You also have the option of taking your PC to a retailer who is an HP Authorized Service Provider.
The ASP can facilitate the service on your PC. Visit www.hp.com/us/support for the nearest sales
and authorized service office.
HP 3rd Party Support
3rd Party Support is the new one-stop support solution for our home and home office customers
within the U.S.
If you have a support question about any aspect of your computer, peripherals, software, Internet
connection, computer games, etc., just call us at (1) 208-333-3897. Even if your question is about
a product or service not provided by HP, for a small fee*, we will do our best to get you up and
running again.
Terms and conditions:
HP 3rd Party Support will provide all commercially reasonable efforts to resolve customer issues not
covered by the existing warranty. The cost to the customer is $34.99 per incident. To contact HP
3rd Party Support use the customer support number, (1) 208-333-3897, and select HP 3rd party
support or tell your technical adviser.
HP Out-of-Warranty Support Options
Even after your warranty has ended, HP can still provide you with service and support options.
For Visa and MasterCard holders in the United States or calls from Canada, please call
1-800-HP-INVENT. The fee is US$30* per call, charged to your Visa or MasterCard.
*Prices are subject to change without notice and may vary based on your product.
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to
reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not
an HP product; we take back all makes and models. Visit our Web site to find out how easy it is to
recycle: www.hp.com/recycle
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