HP 8270 User Manual
HP Scanjet 8270
Document Flatbed Scanner
www.hp.com/support
User Guide
English
Copyright and license
© 2005 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or
translation without prior written
permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is
subject to change without notice.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Trademark credits
ENERGY STAR is a U.S. registered
service mark of the United States
Environmental Protection Agency.
Microsoft and Windows are registered
trademarks of Microsoft Corporation.
Contents
1 How to use the scanner ......................................................................................4
Scanner setup .......................................................................................................4
Where to get additional information .......................................................................4
How to use the HP Photosmart Software ..............................................................4
Front panel and accessories overview ................................................................... 5
Scanning overview ................................................................................................6
Select original type–document or picture ...............................................................7
Scan documents ....................................................................................................7
Scan pictures .........................................................................................................7
Scan multiple pictures with one scan .....................................................................8
Scan text for editing ...............................................................................................8
Save a document to a drive, disk, or CD ...............................................................8
E-mail a scanned document or picture ..................................................................9
Make copies ..........................................................................................................9
Cancel a scan in progress ...................................................................................10
Change scan settings ..........................................................................................10
Use the Power Save button .................................................................................10
2 How to scan from the automatic document feeder (ADF) ..............................11
Choose acceptable media for the ADF ................................................................11
Load originals in the ADF ....................................................................................11
Scan two-sided documents from the ADF ...........................................................12
Make copies from the ADF ..................................................................................12
3 How to scan from the transparent materials adapter (TMA) ..........................13
Tips for scanning transparent items .....................................................................13
Scan slides ..........................................................................................................13
Scan negatives ....................................................................................................15
4 Care and maintenance ......................................................................................17
Clean the scanner glass ......................................................................................17
Clean the transparent materials adapter (TMA) ...................................................17
Clean and maintain the automatic document feeder (ADF) .................................17
Order maintenance and scanner supplies ...........................................................18
5 Troubleshooting ................................................................................................19
Scanner installation or setup problems ................................................................19
Scanner initialization or hardware problems ........................................................20
Scanner operation problems ................................................................................21
Slides, negatives, and TMA issues ......................................................................24
6 Product support .................................................................................................26
Accessibility Web site ..........................................................................................26
HP Scanjet Web site ............................................................................................26
Support process ..................................................................................................26
7 Regulatory information and product specifications .......................................28
Scanner specifications .........................................................................................28
Transparent materials adapter (TMA) specifications ...........................................29
Automatic document feeder (ADF) specifications ................................................29
Environmental specifications for the scanner, ADF, and TMA .............................30
English
User Guide
3
1
How to use the scanner
This manual describes how to use the HP Scanjet 8270 Document Flatbed Scanner
and its accessories, resolve installation problems, and reach customer support.
Scanner setup
To set up your scanner and install the scanning software, see the setup poster
shipped with your scanner.
Where to get additional information
More information about the scanner and software can be found in the onscreen Help.
If you have installed the HP Photosmart Software that came with the scanner, doubleclick the HP Solution Center icon on your desktop, and then click Onscreen Guide.
How to use the HP Photosmart Software
When you install the HP Photosmart Software, you will have two icons on your
desktop. These icons open two programs for scanning and editing your scans.
For information on how to use HP Solution Center and HP Photosmart Software,
see the onscreen Help.
HP Solution Center is the program that gets you started
scanning pictures and documents. From the HP Solution Center
you can:
● Perform scanning and copy functions
● Access help and troubleshooting information
● Access the HP Photosmart Software to edit your scans
● Modify settings and preferences
HP Photosmart Software is the program to use for manipulating,
printing, archiving, and sharing your images after they have
been scanned. You can get to the HP Photosmart Software from
the desktop icon or through HP Solution Center.
To start a scan:
Double-click the HP Solution Center icon on the desktop, click the tab for the
scanner, and then click the task you want to perform.
Note If the HP Solution Center icon is not available on the desktop, click
Start, point to Programs or All Programs, point to HP, and then click HP
Solution Center.
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HP Scanjet 8270 Document Flatbed Scanner
Front panel and accessories overview
This section presents an overview of the scanner front panel, the transparent
materials adapter (TMA), and the automatic document feeder (ADF).
Front panel buttons
Icon Feature name Description
English
Power Save
button
Destination
button
Scan
Document To
button
Scan Picture
button
Edit Text
(OCR) button
File
Documents
button
Turns Power Save mode on or off.
The Power Save button can also be used to turn the
power completely off by holding down for at least 2
seconds.
Selects the destination (an application, such as a
word processor) for a scanned document. The
destination is displayed in the front panel display.
Select the destination before pressing the Scan
Document To button.
Scans an original document into the selected
destination (an application, such as a word
processor). Use the Destination button to select the
destination.
Scans pictures, graphics, slides, or negatives to the
HP Photosmart Software. Slides and negatives must
be scanned from the transparent materials adapter
(TMA).
Scans the document text and pictures and displays
editable text in the defined word processor
application.
Scans the original document or picture to a file
destination that you enter. After scanning the
original, a dialog box is displayed where you can
enter the file name, file type, and location for the file.
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E-mail button
Copy button
Number of
Copies button
Scans using grayscale image settings to keep the
file size small for e-mail and sends the scan to your
e-mail software (if supported). There is an option to
scan pictures, slides, or negatives in color.
Scans the item and sends it to a printer to make
copies.
Selects the number of copies to be printed with the
Copy button.
5
Chapter 1
(continued)
Icon Feature name Description
Color/Black &
White copy
button
Button
Settings button
Cancel button
16-character
LCD
Transparent materials adapter (TMA)
You can use the transparent materials adapter (TMA) to scan 35 mm slides or
negatives. For more information about the TMA, see How to scan from the
transparent materials adapter (TMA) on page 13.
Automatic document feeder (ADF)
The scanner comes with an automatic document feeder (ADF) that you can use to
scan multiple documents quickly and easily. For more information, see How to scan
from the automatic document feeder (ADF) on page 11.
Determines whether items will be scanned in color or
in black and white when you press the Copy button.
Opens the Button Settings dialog box. From this
dialog box, you can change how the scanner buttons
work.
Cancels a scan while the scanner is scanning, or
cancels a series of scans from the automatic
document feeder (ADF).
Indicates the number of copies that will be printed
when you press the Copy button. Also shows status
information and error codes that identify scanner
problems.
Scanning overview
Start scanning in one of three ways:
● From the front panel buttons—to get started quickly using basic functions
● From HP Solution Center—to have more control during the scanning process
● From other software programs
Scan from the scanner front panel buttons
Use the front panel buttons on the scanner for basic scanning functions, such as
scanning pictures and documents. Instructions for using the front panel buttons are
located in this manual.
Scan from HP Solution Center
Scan from HP Solution Center when you want more control during the scanning
process, such as when you want to use more advanced features or change scan
settings.
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HP Scanjet 8270 Document Flatbed Scanner
To start HP Solution Center:
1. Do one of the following:
a. On the Windows desktop, double-click the HP Solution Center icon.
b. On the taskbar, click Start, point to Programs or All Programs, point to HP,
and then click HP Solution Center.
2. If you have installed more than one HP device, click the tab for the scanner. HP
Solution Center shows only the functions, settings, and support options that are
appropriate for the selected HP device.
Scan from other software programs
You can scan an image directly into one of your software programs if the program is
TWAIN compliant. Generally, the program is compliant if it has a menu option such as
Acquire, Scan, or Import New Object. If you are unsure whether the program is
compliant or what the option is, see the documentation for that program.
Select original type–document or picture
You have two choices for original type: Document or Picture. The scanner optimizes
settings based on your choice. Use the following guidelines to determine the best
original type for your needs.
English
If your original consists of
Text, or both text and graphics Document
A printed photograph or graphic Picture
Scan documents
Use the Scan Document To button ( ) to scan documents.
1. Place the originals face down on the scanner glass or face up in the ADF.
2. Select a destination by pressing the Destination button (
destination is displayed in the front panel display.
3. Press the Scan Document To button.
The document is scanned and is displayed in the specified destination.
Note If you want to preview scans before they are sent to their destination,
start the scan from HP Solution Center. See Scan from HP Solution Center
on page 6.
Scan pictures
Use the Scan Picture button ( ) to scan pictures.
For scanning slides or negatives, see How to scan from the transparent materials
adapter (TMA) on page 13.
1. Place the original face down on the scanner glass and close the lid.
2. Press the Scan Picture button.
Select this original type
) until the desired
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Chapter 1
The HP Scanning dialog box is displayed.
Note If you want to preview scans before they are sent to their
destination, select Show Preview in the HP Scanning dialog box. Click
the Accept button in the preview screen to initiate the final scan.
3. Click Scan.
4. When the scan is finished, place an item on the scanner glass and then click
Scan to scan another picture, or click Done.
The scanned image is opened in the HP Photosmart Software.
Scan multiple pictures with one scan
You can scan multiple pictures at the same time from the scanner glass.
Arrange the pictures that you want to scan on the HP scanning device glass. For the
best results, leave at least 6 mm (0.25 inches) of space between the edges of the
pictures. Then follow the steps for scanning a picture. For more information, see Scan
pictures on page 7.
Scan text for editing
Use the Edit Text (OCR) button ( ) to scan documents to software that converts the
image to text and graphics and then places the results in a supported wordprocessing application.
1. Place the original face down on the scanner glass or face up in the ADF.
2. Press the Edit Text (OCR) button.
The scanned items display in Microsoft Word, if available, or are saved in a text
(.rtf) file.
Save a document to a drive, disk, or CD
Use the File Documents button ( ) to save scanned documents to a disk, such as
a hard drive, or a recordable CD.
1. Place the original face down on the scanner glass or face up in the ADF.
2. Press the File Documents button.
The Save Options dialog box is displayed.
3. Select a destination folder.
4. Type a file name and choose a file type, and then click OK.
The document is saved in the specified folder.
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HP Scanjet 8270 Document Flatbed Scanner
E-mail a scanned document or picture
Use the E-mail button ( ) to scan documents or pictures and insert them in an email message as an attachment. You must have an Internet connection and a
supported e-mail application.
1. Place the original face down on the scanner glass or face up in the ADF.
Note You can also use the E-mail button to scan slides or negatives
from the TMA. For more information, see How to scan from the
transparent materials adapter (TMA) on page 13.
2. Press the E-mail button.
The HP Scanning dialog box is displayed.
3. Select Document or Picture.
Note If you want to preview scans before they are sent to their
destination, select Show Preview in the HP Scanning dialog box. Click
the Accept button in the preview screen to initiate the final scan.
4. Click Scan.
The Save Options dialog box is displayed.
5. Type a file name and choose a file type, and then click OK.
The final scan area is scanned and the e-mail application is opened. The
scanned image is added as an attachment to the e-mail message.
6. Complete the e-mail as usual.
Note 1 To view the scanned image before you send it, double-click the
attachment in your e-mail application.
English
Note 2 To change the e-mail program, open HP Solution Center, click
Settings, and then click E-mail Settings. The E-mail Settings dialog box is
displayed. Select the e-mail program that you want to use, and then click OK.
Make copies
Use the Copy button ( ) to scan an original and send it to a printer.
1. Place the original face down on the scanner glass or face up in the ADF.
2. Select the copy options:
– Select the number of copies by pressing the Number of Copies button
). The number of copies is displayed in the front panel display.
(
– Select how the original is scanned by pressing the Color/Black & White
button (
3. Press the Copy button. The copies are printed on the default printer.
User Guide
).
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Chapter 1
Cancel a scan in progress
To cancel a scan during processing, or to cancel a series of scans when the ADF is
being used, either:
● Use the Cancel button (
● Click the Cancel button on the progress dialog box that is displayed during the
scan.
).
Change scan settings
You can change settings for the scanner buttons by pressing the Button Settings
button (
1. Press the Button Settings button.
2. Click the appropriate tab, and change the settings.
3. When finished with the changes, click OK.
You can change many scan settings from the Settings menu in the HP Solution
Center, including:
● Button settings for the scanner front panel
● Settings for HP Solution Center scan buttons
● Scan preferences, such as automatic exposure
).
The Front Panel Scan Button Settings dialog box is displayed.
Use the Power Save button
Press the Power Save button ( ) once briefly to turn off the lamp when not using the
scanner. When you are ready to begin scanning again, just press one of the front
panel scan buttons to turn the lamp back on and begin scanning immediately.
To turn the scanner completely off, press and hold the Power Save button (
(2) seconds.
To begin scanning again once you have turned the scanner completely off, press the
Power Save button once only.
) for two
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HP Scanjet 8270 Document Flatbed Scanner
2
How to scan from the automatic
document feeder (ADF)
This section explains how to use the automatic document feeder (ADF) for the HP
Scanjet 8270 Document Flatbed Scanner. Cleaning and maintenance accessories are
available for the ADF. For information, see Clean and maintain the automatic
document feeder (ADF) on page 17.
Choose acceptable media for the ADF
The ADF works best when the originals meet the following specifications:
● Standard media of A4-, U.S. letter-, and legal-sized paper
● Nonstandard media ranging in size from 88.9 by 127 mm (3.5 by 5 inches) to 216
by 356 mm (8.5 by 14 inches)
●
Media weights from 60 to 90 g/m
● Media that is square- or rectangular-shaped and in good condition
● Media that is free of perforations or punch holes
● Media that is free of wet glue, correction fluid, or ink
Note Avoid putting multipart forms, transparencies, magazine pages,
gum-backed pages, and lightweight paper in the ADF.
Before placing an original in the ADF, check for and remove:
● Curls or wrinkles
● Staples, paper clips, and any other attached material
If the originals do not meet these criteria, scan from the scanner glass.
2
(16 to 24 lbs)
English
Load originals in the ADF
1. Place a stack of similarly sized pages face up in the document input tray, with the
first page on top.
2. Adjust the paper guides to center the stack.
3. Press a front panel button or use HP Solution Center to begin scanning.
4. Follow the onscreen instructions to finish scanning.
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Chapter 2
Scan two-sided documents from the ADF
1. Load your originals. See Load originals in the ADF on page 11.
2. Use the Duplex switch on the ADF to select two-sided originals.
3. Open HP Solution Center, and then click Scan Document.
The HP Scanning dialog box is displayed.
4. Click Scan.
5. When you are finished scanning, click Done.
The software sends the scanned file to the specified location.
Note If you are acquiring your scan from an imaging software program using
TWAIN, the HP Scanjet 8270 Document Flatbed Scanner Document ISIS/
TWAIN software offers additional capabilities for brightness and contrast, and
improved performance and control for two-sided scanning. For more
information about installing the HP Scanjet 8270 Document Flatbed Scanner
Document ISIS/TWAIN software, see Scanner setup on page 4.
Make copies from the ADF
You can use the Copy button ( ) to scan multiple originals from the ADF and send
them to a printer. For more information, see Make copies on page 9.
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HP Scanjet 8270 Document Flatbed Scanner
3
How to scan from the
transparent materials adapter
(TMA)
Use the transparent materials adapter (TMA) to scan 35 mm slides or negatives.
Tips for scanning transparent items
● To scan items larger than those that the TMA accepts, place the transparency on
the scanner glass, place a white sheet of paper on top of the transparency, and
then scan as usual.
● When scanning a 35 mm slide or negative, the scanner software automatically
enlarges the image to approximately 10 cm x 15 cm (4 x 6 inches). If you want
the final image to be larger or smaller, use the Resize tool in the scanner
software to set the scaling to the final size that you select. The scanner will scan
the item to the size that you select and adjust the scan resolution as appropriate.
● To scan positives, such as 35 mm slides, or negatives using the TMA, press the
Scan Picture button (
button in HP Solution Center.
Scan slides
To scan 35 mm slides, use the slide holder that is part of the built-in TMA.
1. Open the scanner lid and remove the TMA cover.
) on the front of the scanner, or click the Scan Film
English
User Guide
2. Remove the negative holder, if present, from the slide holder.
13
Chapter 3
3. Place up to three slides into the slide holder. Insert the slides with the front of the
slides facing you.
4. After loading the last slide, insert the slide light-shield until it touches the slides.
Note Inserting the slide light-shield prevents stray light on the scanned
image.
5. Close the scanner lid.
6.
Click the Scan Picture button (
).
The HP Scanning dialog box is displayed.
7. Select Picture.
8. Select Scan positives, including 35 mm slides, using the TMA.
If you want to preview the scanned image, select the Show Preview check box
on the screen, or begin the scan from HP Solution Center.
9. Click Scan.
10. Follow the instructions on the screen to finish scanning.
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HP Scanjet 8270 Document Flatbed Scanner
The scan is sent to the destination selected in the HP Scanning dialog box.
11. When finished, remove the slides. Replace the slide light-shield, the negative
holder, and the TMA cover.
Scan negatives
To scan 35 mm negatives, use the negative holder that is part of the built-in TMA.
1. Open the scanner lid and remove the TMA cover.
2. Remove the negative light-shield from the negative holder. The negative holder is
stored in the slide holder.
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User Guide
3. Slide a negative strip into the negative holder so that the shiny side faces the
scanner glass when the scanner lid is closed.
Note Negatives are easily damaged. Touch them only on their edges.
15
Chapter 3
4. If you are scanning a negative strip that has fewer than four frames, insert the
negative light-shield into the negative holder until it touches the negative strip.
Note Inserting the negative light-shield prevents stray light on the
scanned image.
5.
Click the Scan Picture button (
).
The HP Scanning dialog box is displayed.
6. Select Picture.
7. Select Scan negatives using the Transparent Materials Adapter (TMA).
If you want to preview the scanned image, select the Show Preview check box
on the screen, or begin the scan from HP Solution Center.
8. Click Scan.
9. Follow the instructions on the screen to finish scanning.
The scan is sent to the destination selected in the HP Scanning dialog box.
10. When finished, remove the negative strip. Replace the negative holder, the
negative light-shield, and the TMA cover.
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HP Scanjet 8270 Document Flatbed Scanner
4
Care and maintenance
Occasional cleaning of your scanner helps ensure higher-quality scans. The amount
of care necessary depends upon several factors, including the amount of use, and the
environment. You should perform routine cleaning as necessary.
For all care and maintenance procedures required for the scanner, please see the
Care and maintenance section for your scanner in the onscreen Help. In HP Solution
Center, click Help, and then select the Help section for your scanner model.
Routine cleaning and maintenance should include cleaning the scanner glass and the
transparent materials adapter (TMA).
Caution Avoid placing items that have sharp edges in the scanner. Doing so
can damage the scanner. Before placing an item on the scanner glass, make
sure that the item does not contain wet glue, correction fluid, or other
substances that can be transferred to the glass.
Clean the scanner glass
1. Disconnect the universal serial bus (USB) cable and power cable from the
scanner.
2. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner, and dry the glass with a dry, soft, lint-free cloth.
Caution Use only glass cleaner. Avoid abrasives, acetone, benzene, and
carbon tetrachloride, all of which can damage the scanner glass. Avoid
isopropyl alcohol because it can leave streaks on the glass.
English
Do not spray the glass cleaner directly on the glass. If too much glass cleaner is
applied, the cleaner could run to the edges and damage the scanner.
3. When you have finished, reconnect the USB cable and power cable to the
scanner.
Note For instructions about how to clean the underside of the scanner glass,
visit www.hp.com/support.
Clean the transparent materials adapter (TMA)
Clean the TMA with a dry, soft, lint-free cloth. If necessary, lightly spray the cloth with
glass cleaner and wipe the TMA.
Clean and maintain the automatic document feeder (ADF)
The ADF requires periodic cleaning depending on the amount of use and the type of
media that is fed through it. Use an HP ADF cleaning cloth to clean the ADF when
vertical streaks appear in images scanned by the ADF, when media running through
the ADF is dusty or dirty, or when the environment is dusty. If you use the ADF
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17
Chapter 4
several times per week, monthly cleaning is recommended. Set up a cleaning routine
that is appropriate for your scanner.
See Clean and Maintain the ADF in the Care and maintenance section of the HP
Scanjet 8270 Document Flatbed Scanner onscreen Help for more details.
Clean the ADF scan glass
Follow the same steps you follow to clean the scanner glass. See Clean the scanner
glass on page 17.
Maintain the ADF
If misfeeds are occurring frequently, follow these steps:
1. Clean the feed-roller assembly manually. See Clean and maintain the automatic
document feeder (ADF) on page 17.
2. If the misfeeds continue, order and install the ADF Roller Replacement kit. The
ADF Roller Replacement kit contains a roller mechanism, a separation pad, new
screws for the separation pad, and replacement instructions (see Order
maintenance and scanner supplies on page 18 for more information).
Order maintenance and scanner supplies
You can purchase maintenance parts online at the scanner support Web site at
www.hp.com/buy/parts. Items such as the HP ADF cleaning cloth and the ADF roller
replacement kit are available for worldwide delivery.
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HP Scanjet 8270 Document Flatbed Scanner
5
Troubleshooting
This section contains solutions for common problems with the scanner and the
transparent materials adapter (TMA).
Scanner installation or setup problems
This section contains solutions for installation and setup problems.
Uninstall and reinstall the software
The problem might have occurred because of an incomplete installation. Try
uninstalling and then reinstalling the HP Scanning software. To reinstall the HP
Scanning software, you must have either the HP Scanning software CD or a copy of
the HP Scanning software downloaded from the HP Web site.
To uninstall the HP software that came with your scanner, follow these steps:
1. On the taskbar, click Start, point to Settings, and then click Control Panel.
Note In Windows XP, click Control Panel on the Start menu.
2. Click Add/Remove Programs.
Note In Windows XP, this is called Add or Remove Programs.
English
3. Select HP Scanjet Drivers 6.0, and then click Remove.
This removes the HP Scanjet software.
4. Reinstall using the HP Scanning software CD that came with your scanner. When
you insert the CD, an installation interface launches automatically. Choose the
HP Solution Center option to install.
Check the cables
Cable type Action
Power cable The power cable is connected between the scanner and a
User Guide
power outlet.
● Ensure that the power cable is securely connected
between the scanner and a live electrical outlet or surge
protector.
● If the power cable is connected to a surge protector,
ensure that the surge protector is plugged into an outlet
and turned on.
● Disconnect the power cable from the scanner and turn off
the computer. After 60 seconds, reconnect the power
cable to the scanner, and then turn on the computer, in
that order.
19
Chapter 5
(continued)
Cable type Action
USB cable The USB cable is connected between the scanner and the
computer.
● Use the cable that was included with the scanner.
Another USB cable might not be compatible with the
scanner.
● Ensure that the USB cable is securely connected
between the scanner and the computer.
For additional USB troubleshooting information, see
www.hp.com/support, select your country/region, and then
use the search tool to find USB troubleshooting topics.
ADF cable The ADF cable is connected between the ADF in the scanner
lid and the scanner base.
Ensure the cable is securely connected in the back of the
scanner.
Scanner initialization or hardware problems
This section contains solutions for initialization and hardware problems.
Scanner is off
If the power LED is not lit, the scanner is off. To turn the scanner on:
1. Make sure the power cable is plugged into a power source.
2. Press the Power Save button (
).
Reset the scanner
If you receive an error message similar to “Scanner initialization failed” or “Scanner
not found” when trying to use the scanner, follow these steps:
1. Close the HP software, if it is open.
2. Disconnect the cable that connects the scanner to the computer.
3. Unplug the scanner power cable from the power source.
4. Turn the computer off, wait 60 seconds, and then turn the computer on again.
5. Plug the scanner power cable into the power source.
6. Reconnect the cable that connects the computer and the scanner.
– Make sure that the USB cable is connected to the back of the scanner
correctly. The USB symbol on the end of the cable (the connector) should be
facing up. When connected correctly, the USB connector will feel slightly
loose. When connected incorrectly, the USB plug will feel overly tight.
– Try connecting the USB cable to a different USB port on your computer.
Test the scanner hardware
If you think that the scanner has a hardware problem, verify that the cables are firmly
connected to the scanner, the computer, and the power source. If the cables are
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HP Scanjet 8270 Document Flatbed Scanner
correctly connected, verify that the scanner is turned on, and then test the scanner by
following these steps:
1. Disconnect the USB cable and power cable from the scanner.
2. Reconnect the USB cable and power cable to the scanner.
The carriage on the scanner will move forward and backward approximately 25 mm (1
inch), and the lamp will turn on. The front panel display message will change from
Processing to Ready.
If the carriage does not move and the scanner lamp does not turn on, a problem might
exist with the scanner hardware. See Product support on page 26.
Scanner has stopped working properly
If the scanner stops scanning, complete the following steps, in order. After each step,
start a scan to see if the scanner is working. If the problem continues, proceed with
the next step.
1. A cable might be loose. Ensure that both the USB cable and power cable are
securely connected.
2. Unplug the scanner power cable from the power source, wait 60 seconds, and
then plug it back in.
3. Reboot your computer.
4. If the problem persists, you might need to uninstall and reinstall the scanner
software. See Uninstall and reinstall the software on page 19.
If the scanner still does not work, visit www.hp.com/support or contact HP Customer
Support.
English
Paper jams
If misfeeds are occurring frequently, follow these steps:
1. Clean the feed-roller assembly manually. See Clean and Maintain the ADF in the
Care and maintenance section of the HP Scanjet 8270 Document Flatbed
Scanner onscreen Help for more details.
2. See the onscreen Help for information about resolving other ADF problems.
3. If misfeeds continue, order and install the ADF Roller Replacement kit. The ADF
Roller Replacement kit contains a roller mechanism, a separation pad, new
screws for the separation pad and replacement instructions (see Order
maintenance and scanner supplies on page 18 for more information).
Additional troubleshooting information
To solve other problems with the scanner, see the onscreen help. To gain access to
the help, open HP Solution Center, click the tab for the scanner, and then click
Onscreen Guide.
Scanner operation problems
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21
Chapter 5
Scanner will not turn on
If the scanner will not turn on when you press the front panel scanner buttons, there
may be one of two reasons:
● The scanner may be turned off. Be sure the power cable is plugged in.
● The scanner may have been unplugged. Check to see that the power cable has
not become disconnected from the scanner or unplugged from the power source.
● Check to see that the ADF cable has not become disconnected from the scanner.
Scanner lamp stays on
The scanner lamp should time out and turn off automatically after a period of inactivity
(about 15 minutes). This is the Power Save mode.
Scanner does not scan right away
Check to be sure the power cord is plugged in.
If the scanner has not been used for a while, the scanner lamp might need to go
through a warm-up period before scanning can begin. If the scanner lamp needs to
warm up, it takes a moment after starting the software or pressing a scanner button
for scanning to begin.
Buttons appear not to work
After each step, start a scan to see if the buttons are working. If not, proceed with the
next step.
● A cable might be loose. Ensure that the USB cable, the ADF cable, and the
power cable are securely connected.
● Unplug the power cable from the power source, and then plug it back in.
● Ensure that the power cord is plugged in.
● Restart your computer.
● The buttons might be disabled. Try the following procedure:
– Open Control Panel, select Scanners and Cameras, and then select your
scanner model from the list.
– Open Properties, and then click the Events tab. From the Scanner events
list, select Scan Document button press.
– Ensure that the HP Scanning software option is selected.
– Windows 98 and Windows 2000: Ensure that the Disable Device Events
option is not selected.
– Windows Me and Windows XP: Ensure the Take No Action option is not
selected.
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HP Scanjet 8270 Document Flatbed Scanner
Resolve issues with scanning documents or text (OCR)
The scanner uses optical character recognition (OCR) to convert text on a page to
text that you can edit on your computer.
● If you scan text but cannot edit it, make sure that you make the following
selections during scanning:
– HP Scanning (Select Document.)
– Scan to (Select a word-processing program or Save to File.)
Note If you select Save to File, select a text file type from the File
Type drop-down list.
● Scanned text might not appear on your computer exactly as it appeared on the
original, especially if the original contains faint or smudged text. For example,
some characters might be incorrect or missing. As you edit the text, compare the
scanned text against the original, and then make corrections as necessary.
●
Note The OCR software is installed automatically when you install the
HP Scanning software during scanner setup.
Scanned image is fuzzy
It is important that the item you scan comes in full contact with the scanner glass. If
the resulting scanned image is not clear, check to see that the item is in full contact
with the scanner glass.
Scanner is scanning items very slowly
● If you are scanning to edit text, the optical character recognition (OCR) software
program causes the scanner to scan more slowly, which is normal. Wait for the
item to scan.
● Some default settings can cause the scanner to scan more slowly. Open HP
Solution Center, click Settings, click Scan Settings and Preferences, and then
click Scan Preferences. On the Quality vs. Speed tab, clear the Scan at
maximum pixel depth check box.
● The resolution might be set too high. Reset the resolution to a lower level. The
scanner software automatically selects the resolution to provide the best balance
between image quality and file size.
To change the resolution, open HP Solution Center, and then click Settings.
Select Scan Settings, and then click Solution Center scan button settings.
Click the tab for Scan Document button or Scan Document To button, and
then click the Scan Document Settings button. The Scan Document Settings
dialog box is displayed. Use the drop-down list to change the resolution.
English
Scanner glass needs to be cleaned
Clean the scanner glass under the following conditions:
● Ink is on the glass.
● Fingerprints are on the glass.
● Items have excessive amount of dust or dirt on them.
● Smudges or other marks appear on scanned images.
● Haze or dust is on the glass.
User Guide
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Chapter 5
Allow the glass to dry thoroughly before scanning another image.
For more details, see Care and maintenance on page 17.
Slides, negatives, and TMA issues
Use this section to help resolve issues with 35 mm slides or 35 mm negatives that
have been scanned by using the TMA.
The image cannot be enlarged
You might have used Zoom in, which only changes the view on the screen. Use
Resize to change the size of the final scanned image. For more information, go to the
Index tab in the onscreen help. Type resize in the keyword field and click images in
HP Scanning software in the list.
Incorrect colors print, or the image is too light or dark
● The software might be setting the exposure for the entire area instead of for one
slide or negative. Select and drag the handles around the selection area until you
see the image area you want to scan.
● If a light shield is provided, use the slide-light-shield to cover the remaining area
in the slide holder if you are scanning fewer than the maximum number of slides
with the TMA. This ensures that no extra light leaks into the scan.
● If a light shield is provided, use the negative-light-shield to cover the remaining
area in the in the negative holder if you are scanning fewer than the maximum
number of negative frames with the TMA. This ensures that no extra light leaks
into the scan.
● The settings for transparent materials are reversed. Make sure that you have
selected Scan positives, such as 35 mm slides, using the TMA for slides, or
Scan negatives using the Transparent Materials Adapter (TMA) for negatives.
Dots or streaks appear in the scanned image
● Check the original slide or negative for damage or debris.
● Clean the TMA with a dry, soft, lint-free cloth. If necessary, lightly spray the cloth
with a mild glass cleaner. Allow the glass to dry thoroughly before scanning
another image.
The scanned images are dark
● Check to see if the TMA light is on before you click Scan or Accept.
● The bulb in the TMA light source might be broken or not working. If the bulb is
broken, service is required.
● The selection area might not be made correctly. Make a selection area that only
includes the photo, without borders.
The TMA does not work at all
The cable might not be connected correctly. Ensure that the ADF cable is connected
securely.
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HP Scanjet 8270 Document Flatbed Scanner
No light or only dim light is visible in the TMA after selecting slides or negatives
in the Scan dialog box
After each step, start a scan to see if the scanner is working. If not, proceed with the
next step.
1. Make sure that the TMA is connected to the scanner.
2. Ensure that Scan positives, including 35 mm slides, using the TMA or Scan
negatives using the Transparent Materials Adapter (TMA) is selected in the
HP Scanning dialog box.
3.
The bulb in the TMA might not be working. Click the Scan Picture button (
look for illumination. If the bulb is broken, service is required. See Product
support on page 26.
4. The TMA has a short warm-up mode. Wait a few seconds to see if the light turns
on. For the best scanning quality, let the TMA light warm up for at least 30
seconds.
) and
English
User Guide
25
6
Product support
Accessibility Web site
Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/
accessibility/prodserv.
HP Scanjet Web site
Visit www.hp.com for a variety of information:
● Learn tips for scanning more effectively and creatively.
● Gain access to HP Scanjet driver updates and software.
● Register your product.
● Subscribe to newsletters, driver and software updates, and support alerts.
● Purchase scanner supplies.
Support process
The HP support process works most effectively if you perform the following steps in
the order specified:
1. Review the onscreen Help for the software and scanner, including the
Troubleshooting section.
Go to the software section or to the scanner-specific Troubleshooting on page 19
section.
2. Go to the HP Consumer Support Web site for support. If you have access to the
Internet, you can obtain a wide range of information about your scanner. Visit the
HP Web site for product help, drivers, and software updates at www.hp.com/
support. The HP Consumer Support Web site is available in the following
languages: Dutch, English, French, German, Italian, Portuguese, Spanish,
Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish,
Finnish, and Norwegian support information is available in English only.)
3. Use HP e-support. If you have access to the Internet, connect with HP via e-mail
by going to www.hp.com/support. You will receive a personal reply from an HP
Product Support technician. E-mail support is available in the languages listed at
that Web site.
4. If you are a customer in the United States, go to step 5. Otherwise, contact your
local HP dealer. If your scanner has a hardware failure, take it to your local HP
dealer for a solution. Service is free during your scanner’s limited warranty period.
After the warranty period, the dealer will quote a service charge.
5. Contact the HP Product Support Center for support by phone. Please consult the
following Web site to check the details and conditions of phone support in your
country/region: www.hp.com/support. As a part of HP’s continuing efforts to
improve phone support information services, we advise you to check the HP Web
site on a regular basis for new information regarding service features and
delivery. If you cannot solve the problem by using the above options, call HP
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HP Scanjet 8270 Document Flatbed Scanner
while you are in front of your computer and scanner. For faster service, please be
prepared to provide the following information:
– The scanner model number (located on the scanner)
– The scanner serial number (located on the scanner)
– The computer operating system
– The version of the scanner software (located on the scanner’s CD label)
– Messages displayed at the time the situation occurred
The applicable conditions for HP phone support are subject to change without
notice.
Telephone support is free from the date of purchase for the period specified
unless otherwise noted.
English
User Guide
27
7
Regulatory information and
product specifications
This section contains regulatory information and product specifications for the HP
Scanjet 8270 scanner and accessories.
Scanner specifications
Name Description
Scanner type Flatbed
Weight (without
lid)
Maximum
original size
Scanning element Charged-coupled device
Interface Hi-Speed USB
Optical resolution Scanner: 4800 dpi
Selectable
resolution
AC line voltage 100 - 120 V 60 Hz – North America
Power
consumption,
Regulatory
Model
Identification
Number and
regulatory
information
2.79 kg (6.2 lbs)
296 x 494 x 73 mm (11.7 x 19.8 x 2.9 inches)
ADF: 600 dpi
12 dpi to 999,999 dpi at 100 percent scaling
100 - 240 V 50/60 Hz
For power consumption data, see the
regulatory_supplement.htm file on the HP Photosmart Software
CD.
For regulatory identification purposes your product is assigned
a Regulatory Model Number. The Regulatory Model Number for
your product is GRLYB-0206. This regulatory number should
not be confused with the marketing name (HP ScanJet 8270) or
product numbers (L1975A, L1976A). Additional information
about your scanner can be found on the regulatory
supplement.htm file on the HP Photosmart Software CD. The
power supply approved for usage with this scanner is HP Model
Number C9930 - 80004; see the regulatory supplement.htm file
for additional information on the power supply.
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HP Scanjet 8270 Document Flatbed Scanner
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