OFFICEJET 6700
User Guide
HP Officejet 6700 e-All-inOne series
User Guide
Copyright information
© 2012 Copyright Hewlett-Packard
Development Company, L.P.
Edition 1, 1/2012
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Acknowledgements
Windows, Windows XP, and Windows
Vista are U.S. registered trademarks of
Microsoft Corporation.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.
Safety information
vision through the use of your operating
system's accessibility options and
features. It also supports most assistive
technology such as screen readers,
Braille readers, and voice-to-text
applications. For those who are color
blind, colored buttons and tabs used in
the software and on the printer control
panel have simple text or icon labels
that convey the appropriate action.
Mobility
For those with mobility impairments, the
printer software functions can be
executed through keyboard
commands. The software also supports
Windows accessibility options such as
StickyKeys, ToggleKeys, FilterKeys,
and MouseKeys. The printer doors,
buttons, paper trays, and paper guides
can be operated by those with limited
strength and reach.
Support
For more details about the accessibility
of this product and HP's commitment to
product accessibility, visit HP's web site
www.hp.com/accessibility.
at
For accessibility information for Mac OS
X, visit the Apple web site at
www.apple.com/accessibility.
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
1. Read and understand all instructions
in the documentation that comes with
the printer.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall outlets
before cleaning.
4. Do not install or use this product near
water, or when you are wet.
5. Install the product securely on
a stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line cord
cannot be damaged.
7. If the product does not operate
normally, see
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Solve a problem.
Accessibility
The printer provides a number of
features that make it accessible for
people with disabilities.
Visual
The printer software is accessible for
those with visual impairments or low
Contents
1 Get started
Accessibility................................................................................................................................9
Eco............................................................................................................................................10
Understand the printer parts.....................................................................................................11
Front view...........................................................................................................................11
Printing supplies area.........................................................................................................12
Back view............................................................................................................................12
Use the printer control panel....................................................................................................13
Overview of buttons and lights...........................................................................................13
Control panel display icons.................................................................................................14
Change printer settings......................................................................................................14
Select the mode............................................................................................................15
To select a different mode............................................................................................15
To change settings for a mode.....................................................................................15
Change the printer settings..........................................................................................15
Find the printer model number.................................................................................................15
HP Digital Solutions..................................................................................................................16
Scan to Computer...............................................................................................................16
HP Digital Fax (Fax to PC and Fax to Mac)........................................................................16
Select print media.....................................................................................................................16
Recommended papers for printing and copying.................................................................16
Recommended papers for photo printing...........................................................................18
Tips for selecting and using media.....................................................................................18
Load an original on the scanner glass......................................................................................19
Load an original in the automatic document feeder (ADF).......................................................20
Load media...............................................................................................................................21
Load standard-size media..................................................................................................21
Load envelopes..................................................................................................................22
Load cards and photo paper...............................................................................................23
Load custom-size media.....................................................................................................24
Insert a memory device............................................................................................................24
Maintain the printer...................................................................................................................25
Clean the scanner glass.....................................................................................................25
Clean the exterior ..............................................................................................................26
Clean the automatic document feeder................................................................................26
Update the printer.....................................................................................................................27
Turn off the printer....................................................................................................................28
2Print
Print documents........................................................................................................................29
Print documents (Windows)................................................................................................29
Print documents (Mac OS X)..............................................................................................30
1
Print brochures.........................................................................................................................30
Print brochures (Windows).................................................................................................30
Print brochures (Mac OS X)................................................................................................31
Print on envelopes....................................................................................................................31
Print on envelopes (Windows)............................................................................................32
Print on envelopes (Mac OS X)..........................................................................................32
Print photos..............................................................................................................................32
Print photos on photo paper (Windows).............................................................................33
Print photos on photo paper (Mac OS X)...........................................................................33
Print on special and custom-size paper....................................................................................34
Print on special or custom-size paper (Mac OS X).............................................................34
Print borderless documents......................................................................................................35
Print borderless documents (Windows)..............................................................................35
Print borderless documents (Mac OS X)............................................................................36
Print on both sides (duplexing).................................................................................................36
3Scan
Scan an original........................................................................................................................38
Scan to a computer............................................................................................................38
Scan to a memory device...................................................................................................39
Scan using Webscan................................................................................................................39
Scanning documents as editable text.......................................................................................40
To scan documents as editable text...................................................................................40
Guidelines for scanning documents as editable text..........................................................41
4Copy
Copy documents.......................................................................................................................43
Change copy settings...............................................................................................................43
5Fax
Send a fax................................................................................................................................45
Send a standard fax...........................................................................................................45
Send a standard fax from the computer.............................................................................46
Send a fax manually from a phone.....................................................................................47
Send a fax using monitor dialing........................................................................................48
Send a fax from memory....................................................................................................48
Schedule a fax to send later...............................................................................................49
Send a fax to multiple recipients.........................................................................................50
Send a fax in Error Correction Mode..................................................................................50
2
Contents
Receive a fax............................................................................................................................51
Receive a fax manually......................................................................................................51
Set up backup fax...............................................................................................................52
Reprint received faxes from memory..................................................................................52
Poll to receive a fax............................................................................................................53
Forward faxes to another number......................................................................................53
Set the paper size for received faxes.................................................................................54
Set automatic reduction for incoming faxes........................................................................54
Block unwanted fax numbers.............................................................................................54
Add numbers to the junk fax list...................................................................................55
Remove numbers from the junk fax list........................................................................55
Print a Junk Fax Report................................................................................................56
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)..........56
Fax to PC and Fax to Mac requirements......................................................................56
Activate Fax to PC and Fax to Mac..............................................................................56
Modify Fax to PC and Fax to Mac settings...................................................................57
Set up speed-dial entries..........................................................................................................57
Set up and change speed-dial entries................................................................................58
Set up and change group speed-dial entries......................................................................58
Delete speed-dial entries....................................................................................................59
Print a list of speed-dial entries..........................................................................................59
Change fax settings..................................................................................................................59
Configure the fax header....................................................................................................60
Set the answer mode (Auto answer)..................................................................................60
Set the number of rings before answering..........................................................................60
Change the answer ring pattern for distinctive ring............................................................61
Set the dial type..................................................................................................................62
Set the redial options..........................................................................................................62
Set the fax speed................................................................................................................62
Set the fax sound volume...................................................................................................63
Fax and digital phone services.................................................................................................63
Fax over Internet Protocol........................................................................................................64
Use reports...............................................................................................................................64
Print fax confirmation reports..............................................................................................65
Print fax error reports..........................................................................................................66
Print and view the fax log...................................................................................................66
Clear the fax log.................................................................................................................66
Print the details of the last fax transaction..........................................................................67
Print a Caller ID Report.......................................................................................................67
View the Call History...........................................................................................................67
6 Web Services
What are Web Services?..........................................................................................................68
HP ePrint............................................................................................................................68
Printer Apps........................................................................................................................68
Set up Web Services................................................................................................................69
Set up Web Services using the HP printer software ..........................................................69
Set up Web Services using the printer’s control panel.......................................................69
Set up Web Services using the embedded web server......................................................70
3
Use Web Services....................................................................................................................70
HP ePrint............................................................................................................................70
Print using HP ePrint....................................................................................................70
Find the printer’s email address...................................................................................70
Turn off HP ePrint.........................................................................................................71
Printer Apps........................................................................................................................71
Use Printer Apps...........................................................................................................71
Manage Printer Apps....................................................................................................71
Turn off Printer Apps.....................................................................................................71
Remove Web Services.............................................................................................................72
7 Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................73
Check the estimated ink levels.................................................................................................74
Print when one or more ink cartridges are depleted.................................................................74
Replace the ink cartridges........................................................................................................75
Store printing supplies..............................................................................................................76
Usage information collection....................................................................................................76
8 Solve a problem
HP support................................................................................................................................78
Obtain electronic support....................................................................................................79
HP support by phone..........................................................................................................79
Before you call..............................................................................................................79
Phone support period...................................................................................................80
Telephone support numbers.........................................................................................80
After the phone support period.....................................................................................82
General troubleshooting tips and resources.............................................................................82
Solve printer problems..............................................................................................................82
The printer shuts down unexpectedly.................................................................................83
The printer is making some unexpected noises.................................................................83
Alignment fails....................................................................................................................83
The printer is not responding (nothing prints).....................................................................83
The printer prints slowly......................................................................................................84
Blank or partial page printed...............................................................................................85
Something on the page is missing or incorrect...................................................................86
Placement of the text or graphics is wrong.........................................................................86
Print quality troubleshooting.....................................................................................................87
Solve paper-feed problems......................................................................................................94
Solve copy problems................................................................................................................96
No copy came out...............................................................................................................96
Copies are blank.................................................................................................................96
Documents are missing or faded........................................................................................97
Size is reduced...................................................................................................................97
Copy quality is poor ...........................................................................................................97
Copy defects are apparent.................................................................................................98
The printer prints half a page, then ejects the paper..........................................................98
Paper mismatch..................................................................................................................99
4
Contents
Solve scan problems................................................................................................................99
Scanner did nothing............................................................................................................99
Scan takes too long............................................................................................................99
Part of the document did not scan or text is missing........................................................100
Text cannot be edited.......................................................................................................100
Error messages appear....................................................................................................101
Scanned image quality is poor.........................................................................................101
Scan defects are apparent...............................................................................................102
Solve fax problems.................................................................................................................103
The fax test failed.............................................................................................................103
Solve problems using Web Services and HP websites .........................................................116
Solve problems using Web Services................................................................................116
Solve problems using HP websites..................................................................................117
Solve memory device problems.............................................................................................117
The printer cannot read the memory device.....................................................................117
The printer cannot read photos on the memory device....................................................118
Solve wired (Ethernet) network problems...............................................................................118
General network troubleshooting......................................................................................118
Solve wireless problems.........................................................................................................119
Basic wireless troubleshooting.........................................................................................119
Advanced wireless troubleshooting..................................................................................120
Step 1: Make sure your computer is connected to your network................................120
Step 2: Make sure that the printer is connected to your network...............................121
Step 3: Check to see if the firewall software is blocking communication....................122
Step 4: Make sure the printer is online and ready......................................................123
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................123
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................124
After resolving the problems ......................................................................................124
Configure your firewall software to work with the printer........................................................125
Solve printer management problems......................................................................................126
Embedded web server cannot be opened........................................................................126
Troubleshoot installation issues.............................................................................................127
Hardware installation suggestions....................................................................................127
HP software installation suggestions................................................................................128
Solve network problems...................................................................................................128
Understand the Printer Status Report....................................................................................129
Understand the network configuration page...........................................................................130
Clear jams...............................................................................................................................132
Clear paper jams..............................................................................................................132
Avoid paper jams..............................................................................................................135
A Technical information
Warranty information..............................................................................................................136
Hewlett-Packard limited warranty statement....................................................................137
Ink cartridge warranty information....................................................................................138
5
Printer specifications..............................................................................................................139
Physical specifications......................................................................................................139
Product features and capacities.......................................................................................139
Processor and memory specifications..............................................................................140
System requirements........................................................................................................140
Network protocol specifications........................................................................................140
Embedded web server specifications...............................................................................141
Media specifications.........................................................................................................141
Understand specifications for supported media.........................................................141
Set minimum margins.................................................................................................145
Guidelines for printing on both sides of a page..........................................................145
Print specifications............................................................................................................146
Copy specifications...........................................................................................................146
Fax specifications.............................................................................................................146
Scan specifications...........................................................................................................147
Web Services specifications.............................................................................................147
HP ePrint....................................................................................................................147
Printer Apps................................................................................................................147
HP website specifications.................................................................................................147
Environmental specifications............................................................................................147
Electrical specifications....................................................................................................148
Acoustic emission specifications......................................................................................148
Memory device specifications...........................................................................................148
USB flash drives.........................................................................................................148
Regulatory information...........................................................................................................149
Regulatory Model Number................................................................................................149
FCC statement..................................................................................................................150
Notice to users in Korea...................................................................................................150
VCCI (Class B) compliance statement for users in Japan................................................151
Notice to users in Japan about the power cord................................................................151
Noise emission statement for Germany...........................................................................151
LED indicator statement...................................................................................................151
Gloss of housing of peripheral devices for Germany........................................................151
Notice to users of the U.S. telephone network: FCC requirements..................................152
Notice to users of the Canadian telephone network.........................................................152
Notice to users of the German telephone network...........................................................153
Australia wired fax statement...........................................................................................153
European Union Regulatory Notice..................................................................................154
Regulatory information for wireless products...................................................................155
Exposure to radio frequency radiation........................................................................155
Notice to users in Brazil..............................................................................................155
Notice to users in Canada..........................................................................................155
Notice to users in Taiwan...........................................................................................156
6
Contents
Environmental product stewardship program.........................................................................157
Paper use.........................................................................................................................157
Plastics.............................................................................................................................157
Material safety data sheets...............................................................................................157
Recycling program............................................................................................................157
HP inkjet supplies recycling program...............................................................................157
Disposal of waste equipment by users in private households in the European
Union................................................................................................................................158
Power consumption..........................................................................................................159
Chemical Substances.......................................................................................................159
Battery information...........................................................................................................159
Battery disposal in Taiwan..........................................................................................159
Attention California users...........................................................................................159
EU battery directive..........................................................................................................160
RoHS notices (China only)...............................................................................................161
RoHS notices (Ukraine only)............................................................................................161
Third-party licenses................................................................................................................162
B HP supplies and accessories
Order printing supplies online.................................................................................................170
Supplies..................................................................................................................................170
Ink cartridges....................................................................................................................170
HP media..........................................................................................................................171
C Additional fax setup
Set up faxing (parallel phone systems)..................................................................................172
Select the correct fax setup for your home or office.........................................................173
Case A: Separate fax line (no voice calls received).........................................................175
Case B: Set up the printer with DSL.................................................................................176
Case C: Set up the printer with a PBX phone system or an ISDN line.............................177
Case D: Fax with a distinctive ring service on the same line............................................178
Case E: Shared voice/fax line..........................................................................................179
Case F: Shared voice/fax line with voice mail..................................................................180
Case G: Fax line shared with computer modem (no voice calls received).......................181
Set up the printer with a computer dial-up modem.....................................................182
Set up the printer with a computer DSL/ADSL modem..............................................183
Case H: Shared voice/fax line with computer modem......................................................184
Shared voice/fax with computer dial-up modem.........................................................184
Shared voice/fax with computer DSL/ADSL modem..................................................186
Case I: Shared voice/fax line with answering machine....................................................188
Case J: Shared voice/fax line with computer modem and answering machine................189
Shared voice/fax line with computer dial-up modem and answering machine...........189
Shared voice/fax line with computer DSL/ADSL modem and answering
machine......................................................................................................................191
Case K: Shared voice/fax line with computer dial-up modem and voice mail..................193
Serial-type fax setup...............................................................................................................194
Test fax setup.........................................................................................................................195
7
DNetwork setup
Set up the printer for wireless communication........................................................................196
Before you begin..............................................................................................................196
Set up the printer on your wireless network.....................................................................197
Set up the printer using the HP printer software (Recommended)...................................197
Set up the printer using the Wireless Setup Wizard.........................................................197
Set up the printer using WiFi Protected Setup (WPS)......................................................197
To connect the printer using the Push Button Method...............................................198
To connect the printer using the PIN Method.............................................................198
Set up the printer using the embedded web server (EWS)..............................................198
Change the connection type.............................................................................................198
Test the wireless connection............................................................................................199
Guidelines for ensuring wireless network security............................................................199
Overview of security settings......................................................................................200
Add hardware addresses to a wireless router (MAC filtering)....................................200
Other wireless security guidelines..............................................................................200
Guidelines for reducing interference on a wireless network.............................................201
Change basic network settings...............................................................................................201
View and print network settings........................................................................................201
Turn the wireless radio on and off....................................................................................201
Change advanced network settings.......................................................................................201
Set link speed...................................................................................................................202
View IP settings................................................................................................................202
Change IP settings...........................................................................................................202
Reset network settings.....................................................................................................202
Uninstall and reinstall the HP software...................................................................................203
E Printer management tools
Toolbox (Windows).................................................................................................................204
HP Utility (Mac OS X).............................................................................................................204
Embedded web server............................................................................................................204
About cookies...................................................................................................................204
To open the embedded web server..................................................................................205
Index............................................................................................................................................214
8
1 Get started
This guide provides details about how to use the printer and how to resolve problems.
Accessibility
•
Eco
•
Understand the printer parts
•
Use the printer control panel
•
Find the printer model number
•
HP Digital Solutions
•
Select print media
•
Load an original on the scanner glass
•
Load an original in the automatic document feeder (ADF)
•
Load media
•
Insert a memory device
•
Maintain the printer
•
Update the printer
•
Turn off the printer
•
NOTE: If you are using the printer with a computer running Windows XP Starter
Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features
might not be available. For more information, see
Accessibility
System requirements.
The printer provides a number of features that make it accessible for people with
disabilities.
Visual
The HP software provided with the printer is accessible for those with visual impairments
or low vision by using your operating system's accessibility options and features. The
software also supports most assistive technology such as screen readers, Braille readers,
and voice-to-text applications. For those who are color blind, colored buttons and tabs
used in the HP software and on the printer control panel have simple text or icon labels
that convey the appropriate action.
Mobility
For those with mobility impairments, the HP software functions can be executed through
keyboard commands. The HP software also supports Windows accessibility options such
as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons,
paper trays, and paper guides can be operated by those with limited strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product
accessibility, visit HP's web site at
For accessibility information for Mac OS X, visit the Apple web site at
accessibility.
www.hp.com/accessibility.
www.apple.com/
Get started 9
Chapter 1
Eco
Hewlett-Packard is committed to providing quality products in an environmentally sound
manner. Design for recycling has been incorporated into this product. For more
information, see
HP is committed to helping customers reduce their environmental footprint. HP has
provided these features to help you focus on ways to assess and reduce the impact of
your printing choices.
For more information about HP's environmental initiatives, visit
globalcitizenship/environment/
Manage Power
To conserve electricity, try the following:
• Turn on the printer's Sleep Mode feature, and then select the option for the shortest
time. After the printer has been inactive for this period of time, the printer will go into
Environmental product stewardship program.
www.hp.com/hpinfo/
low-power mode. To configure this feature, touch
control panel display, touch Sleep, and then touch the desired option.
• Use the printer's Schedule On and Off feature, and then select the days and time you
want the printer to turn on and turn off automatically. For example, you can schedule
the printer to turn on at 8am and turn off at 8pm from Monday to Friday. In this way,
you will save energy during the night and weekends. To configure this feature, touch
(eco button) on the printer's control panel display, touch Schedule On and
Off, and then set the time to turn on and off the printer.
• Adjust the screen brightness to a dimmer setting. To configure this feature, touch
(eco button) on the printer's control panel display, touch Screen Brightness,
and then set the desired option.
NOTE: The printer's Sleep Mode and Schedule On and Off features are temporarily
not available if one or more of the ink cartridges are missing. After the cartridge is
reinstalled, these features resume.
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.
Conserve Printing Supplies
To conserve printing supplies such as ink and paper, try the following:
• Change the print mode to a draft setting. Draft setting uses less ink.
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the
cartridges.
• Reduce paper usage by printing on both sides of the paper. For more information,
see
Print on both sides (duplexing). Otherwise, you can first print just the odd pages,
flip the pages over, and then print just the even pages.
(eco button) on the printer’s
10 Get started
Understand the printer parts
This section contains the following topics:
•
Front view
Printing supplies area
•
Back view
•
Front view
11
10
1
2
3
4
1 Automatic document feeder (ADF)
2 Scanner glass
3 Output tray
4 Front universal serial bus (USB) port
5 Output tray extension
6 Input tray
7 Power button
8 Control panel display
9 Control panel
10 Document feeder tray
11 Width guides
5
9
8
7
6
Understand the printer parts 11
Chapter 1
Printing supplies area
1 Ink cartridge access door
2 Ink cartridges
3 Printhead
NOTE: Printing supplies should be kept in the printer to prevent possible print quality
issues or printhead damage. Avoid removing supplies for extended periods of time.
Do not turn off the printer when a cartridge is missing.
3
2
1
Back view
1 Ethernet network port
2 Fax port (1-LINE)
3 Fax port (2-EXT)
4 Power input
5 Rear universal serial bus (USB) port
12 Get started
1
2
3
4
5
Use the printer control panel
This section contains the following topics:
•
Overview of buttons and lights
Control panel display icons
•
Change printer settings
•
Overview of buttons and lights
The following diagrams and related tables provide a quick reference to the printer control
panel features.
1
2
3
?
8
7
6
Label Name and Description
1 Home button: Returns to the home screen from any other screen.
2 Control panel display: Touch the screen to select menu options. For information about the
icons that appear on the display, see Control panel display icons.
3 Help button: Opens the Help menu.
4 Cancel button: Stops a job, exits a menu, or exits settings.
5 Right arrow button: Navigates through settings in the menus.
6 Back button: Returns to the previous menu.
7 Wireless light: The light is on when the 802.11 wireless feature is on.
8 Left arrow button: Navigates through settings in the menus.
5
4
Use the printer control panel 13
Chapter 1
Control panel display icons
Icon Purpose
Shows that a wired network connection exists.
Shows that a wireless network connection exists. The signal strength is indicated
by the number of curved lines. This is for infrastructure mode. For more information,
see
Set up the printer for wireless communication.
Displays a screen where you can learn about printer features that help conserve
natural resources and reduce the environmental impact of your printing choices.
TIP: You can configure settings for some features from this screen.
Shows that HP ePrint is turned on. For more information, see HP ePrint.
Displays a screen where you can make copies or select other options.
Displays a screen where you can send a fax, or choose fax settings.
Displays a screen where you can make a scan, or change scan settings.
Displays a screen where you can use HP Apps.
Displays a screen where you can adjust photo printing options.
Displays the Setup screen for generating reports, changing fax and other
maintenance settings, and accessing the Help screen.
Provides more information about the printer's features.
Displays a screen where you can see information about the ink cartridges, including
fill levels. This icon has a red border when an ink cartridge needs attention.
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace
cartridges until prompted to do so.
Displays the status of the Auto Answer function. Touch Auto Answer to turn it on
or off. For more information, see Set the answer mode (Auto answer).
Change printer settings
Use the control panel to change the printer mode and settings, print reports, or get help
for the printer.
14 Get started
TIP: If the printer is connected to a computer, you can also change the printer
settings using HP software tools available on your computer, such as the HP printer
software, HP Utility (Mac OS X), or the EWS. For more information about these tools,
see
Printer management tools.
This section contains the following topics:
•
Select the mode
To select a different mode
•
To change settings for a mode
•
Change the printer settings
•
Select the mode
The main menu of the control panel display shows the available modes for the printer.
To select a mode, touch
then touch the icon to select the desired mode. Follow the prompts on the control panel
display to complete the job. The control panel display returns to the main menu when the
job is finished.
To select a different mode
Touch
to scroll through the available modes, and then touch the icon to select the desired mode.
To change settings for a mode
1. After selecting a mode, touch the arrow buttons to scroll through the available
2. Follow the prompts on the display to change the settings, and then touch Done.
(Back button) to return to the main menu. Touch (left arrow) or (right arrow)
settings, and then touch the setting you want to change.
(left arrow) or (right arrow) to see the available modes, and
NOTE: Touch (Back button) to return to the previous menu.
Change the printer settings
To change the printer settings or print reports, use the options available in the Setup
screen:
1. Touch
2. Touch the arrows to scroll through the screens.
3. Touch the screen items to select screens or options.
NOTE: Use the (Back) button to return to the previous menu.
(right arrow), and then touch Setup.
Find the printer model number
In addition to the model name that appears on the front of the printer, this printer has
a specific model number. You can use this number when obtaining support and to help
determine which supplies or accessories are available for your printer.
The model number is printed on a label located on the inside of the ink-cartridge access
door, near the ink cartridges area.
Find the printer model number 15
Chapter 1
HP Digital Solutions
The printer includes a collection of digital solutions that can help you simplify and
streamline your work.
Scan to Computer
You can simply walk up to the printer, touch a button on the control panel, and either scan
documents directly to a computer or quickly share them with business partners as e-mail
attachments.
For more information, see
HP Digital Fax (Fax to PC and Fax to Mac)
Never lose important faxes misplaced within a stack of paper pages again!
Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to
your computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes
easily and eliminate the hassle of dealing with bulky paper files. In addition, you can turn
off fax printing altogether, saving money on paper and ink, and reduce paper consumption
and waste.
For more information, see
PC and Fax to Mac).
Scan.
Receive faxes to your computer using HP Digital Fax (Fax to
Select print media
The printer is designed to work well with most types of office media. It is best to test
a variety of print media types before buying large quantities. Use HP media for optimum
print quality. Visit the HP web site at
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the ColorLok
logo are independently tested to meet high standards of reliability
and print quality, and produce documents with crisp, vivid color,
bolder blacks and dry faster than ordinary plain papers. Look for
papers with the ColorLok logo in a variety of weights and sizes
from major paper manufacturers.
This section contains the following topics:
•
Recommended papers for printing and copying
Recommended papers for photo printing
•
Tips for selecting and using media
•
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
www.hp.com for more information about HP media.
16 Get started
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Professional Paper
HP Premium
Presentation Paper
HP Professional Paper
HP Bright White Inkjet
Paper
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces
HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for
HP Office Recycled
Paper
HP Premium Plus
Photo Paper
HP Advanced Photo
Paper
HP Everyday Photo
Paper
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are
These papers are glossy-coated or matte-coated on both sides for twosided use. They are the perfect choice for producing professional
quality marketing materials such as brochures and mailers, as well as
business graphics for report covers and calendars.
These papers are heavy two-sided matte papers perfect for
presentation, proposals, reports, and newsletters. They are
heavyweight for an impressive look and feel.
HP Bright White Inkjet Paper delivers high-contrast colors and sharp
text. It is opaque enough for two-sided color usage with no
showthrough, which makes it ideal for newsletters, reports, and flyers.
It features ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
documents that look and feel more substantial than documents printed
on standard multipurpose or copy paper. It features ColorLok
Technology for less smearing, bolder blacks, and vivid colors.
copies, drafts, memos and other everyday documents. It features
ColorLok Technology for less smearing, bolder blacks, and vivid colors.
HP Office Recycled Paper is a high-quality multifunction paper made
with 30% recycled fiber. It features ColorLok Technology for less
smearing, bolder blacksm and vivid colors.
HP’s best photo paper is heavyweight for producing professional quality
photos. Features an instant-dry finish for easy handling without
smudging. It resists water, smears, fingerprints, and humidity. It is
available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x
6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss
(satin matte). It is acid-free for longer lasting documents.
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed photo.
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13x18 cm (5 x7 inch), and two finishes – glossy or soft gloss
(satin matte). It is acid-free for longer lasting documents.
Print colorful, everyday snapshots at a low cost, using paper designed
for casual photo printing. This affordable, photo paper dries quickly for
easy handling. Get sharp, crisp images when you use this paper with
any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4
x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.
the ideal solution for creating custom T-shirts from your digital photos.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products &
Services, and select Ink, toner & paper .
NOTE: At this time, some portions of the HP web site are available in English only.
Select print media 17
Chapter 1
Recommended papers for photo printing
For the best print quality, HP recommends using HP papers that are specifically designed
for the type of project you are printing. Depending on your country/region, some of these
papers might not be available.
HP Premium Plus
Photo Paper
HP Advanced Photo
Paper
HP Everyday Photo
Paper
HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges
HP’s best photo paper is heavyweight for producing professional quality
photos. Features an instant-dry finish for easy handling without
smudging. It resists water, smears, fingerprints, and humidity. It is
available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x
6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss
(satin matte). It is acid-free for longer lasting documents.
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed photo.
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13x18 cm (5 x7 inch), and two finishes – glossy or soft gloss
(satin matte). It is acid-free for longer lasting documents.
Print colorful, everyday snapshots at a low cost, using paper designed
for casual photo printing. This affordable, photo paper dries quickly for
easy handling. Get sharp, crisp images when you use this paper with
any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4
x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents.
and HP Advanced Photo Paper to save you time and take the
guesswork out of printing affordable, lab-quality photos with your HP
printer. Original HP inks and HP Advanced Photo Paper have been
designed to work together so your photos are long lasting and vivid,
print after print. Great for printing out an entire vacation’s worth of
photos or multiple prints to share.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products &
Services and select Ink, toner & paper.
NOTE: At this time, some portions of the HP web site are available in English only.
Tips for selecting and using media
For the best results, observe the following guidelines.
• Always use media that conforms to the printer specifications. For more information,
see
Media specifications.
• Load only one type of media at a time into a tray or automatic document feeder (ADF).
• When loading the trays and ADF, make sure the media is loaded correctly. For more
information, see
(ADF).
• Do not overload the tray or ADF. For more information, see
original in the automatic document feeder (ADF).
• To prevent jams, poor print quality, and other printing problems, avoid loading the
following media in the trays or ADF:
◦ Multipart forms
◦ Media that is damaged, curled, or wrinkled
18 Get started
Load media or Load an original in the automatic document feeder
Load media or Load an
◦ Media with cutouts or perforations
◦ Media that is heavily textured, embossed, or does not accept ink well
◦ Media that is too lightweight or stretches easily
◦ Media that contains staples or clips
NOTE: To scan, copy, or fax documents that contain pages that do not conform
to these guidelines, use the scanner glass. For more information, see
original on the scanner glass.
Load an original on the scanner glass
You can copy, scan, or fax originals by loading them on the scanner glass.
NOTE: Many of the special features do not work correctly if the glass and lid backing
are not clean. For more information, see
To load an original on the scanner glass
Use these steps to load an original on the scanner glass.
1. Lift the scanner lid.
2. Load your original print-side down.
TIP: For more help on loading an original, refer to the engraved guides along the
edge of the glass.
Maintain the printer.
Load an
3. Close the lid.
Load an original on the scanner glass 19
Chapter 1
Load an original in the automatic document feeder (ADF)
You can copy, scan, or fax a document by placing it in the automatic document feeder
(ADF).
CAUTION: Do not load photos in the ADF; this might cause damage to your photos.
Use only media that is supported by the printer. For more information, see
selecting and using media.
NOTE: Only single-sided documents can be scanned, copied, or faxed using the
ADF. The ADF does not support double-sided documents.
NOTE: Some features, such as the Fit to Page copy feature, do not work when you
load your originals in the ADF. You must load your originals on the glass.
To load an original in the ADF
Use these steps to load a document in the ADF.
1. Load your original print-side up into the ADF.
a. If you are loading an original printed in portrait orientation, place the pages so that
the top edge of the document goes in first. If you are loading an original printed
in landscape orientation, place the pages so that the left edge of the document
goes in first.
b. Slide the media into the ADF until you hear a tone or see a message on the display
indicating that the loaded pages were detected.
Tips for
2. Slide the width guides inward until they stop at the left and right edges of the media.
NOTE: Remove all originals from the document feeder tray before lifting the lid on
the printer.
20 Get started
TIP: For more help on loading originals in the ADF, refer to the diagram engraved
in the document feeder tray.
Load media
This section provides instructions for loading media into the printer.
This section contains the following topics:
•
Load standard-size media
Load envelopes
•
Load cards and photo paper
•
Load custom-size media
•
Load standard-size media
To load standard-size media
Use these instructions to load standard media.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger sized media, pull up the front edge of the input
tray to extend it.
3. Insert the media print-side down in the tray. Make sure the stack of media is inserted
as far inside the printer as possible and does not exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray until they touch the edge of the stack of media.
Load media 21
Chapter 1
5. Lower the output tray.
6. Pull out the tray extender.
Load envelopes
To load envelopes
Use these instructions to load an envelope.
1. Lift the output tray.
2. Slide out the paper width guides in the input tray as far as possible.
NOTE: If you are loading larger sized envelopes, pull up the front edge of the
input tray to extend it.
3. Insert the envelopes print-side down and load according to the graphic. Make sure
the stack of envelopes does not exceed the line marking in the tray.
4. Slide the media guides in the tray until they touch the edge of the stack of envelopes.
22 Get started
NOTE: Do not load envelopes while the printer is printing.
5. Lower the output tray.
6. Pull out the tray extender.
Load cards and photo paper
To load cards and photo paper
Use these instructions to load photo paper.
1. Lift the output tray.
2. Slide out the paper width guide in the input tray as far as possible.
NOTE: If you are loading larger sized media, pull up the front edge of the input
tray to extend it.
3. Insert the media print-side down in the tray. Make sure the stack of media is inserted
as far inside the printer as possible and does not exceed the line marking in the tray.
If the photo paper has a tab along one edge, make sure the tab is pointing towards
the front of the printer.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray until they touch the edge of the stack of media.
5. Lower the output tray.
6. Pull out the tray extender.
Load media 23
Chapter 1
Load custom-size media
To load custom-size media
Use these instructions to load custom-size media.
CAUTION: Use only custom-size media that is supported by the printer. For more
information, see
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger sized media, pull up the front edge of the input
tray to extend it.
3. Insert the media print-side down in the tray. Make sure the stack of media is inserted
as far inside the printer as possible and does not exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray until they touch the edge of the stack of media.
5. Lower the output tray.
6. Pull out the tray extender.
Media specifications.
Insert a memory device
Using the USB port on the front of the printer, you can connect a USB storage device.
You can also transfer files from the storage device to your computer or scan files to the
memory device from the printer.
CAUTION: Attempting to remove a memory device while it is being accessed can
damage files on the memory device. You can safely remove a memory card only when
the status light is not blinking.
NOTE: The printer does not support encrypted memory devices.
For more information about memory devices that can be used with the printer, see
Memory device specifications.
To connect a storage device
Use these instructions to connect a storage device
24 Get started
▲ Insert the USB storage device.
NOTE: If your USB device does not fit into this port due to size limitations, or if the
connector on the device is shorter than 11 mm (0.43 in), you will need to purchase a
USB extension cable in order to use your device with this port.
Maintain the printer
This section provides instructions for keeping the printer in top working condition. Perform
these maintenance procedures as necessary.
•
Clean the scanner glass
Clean the exterior
•
Clean the automatic document feeder
•
Clean the scanner glass
NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can
slow down performance, degrade the quality of scans, and affect the accuracy of
special features such as fitting copies to a certain page size.
To clean the scanner glass
1. Turn off the printer. For more information, see
2. Lift the scanner lid.
Turn off the printer.
Maintain the printer 25
Chapter 1
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass
cleaner. Dry the glass with a dry, soft, lint-free cloth.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which
can damage the scanner glass. Avoid isopropyl alcohol because it can leave
streaks on the glass.
CAUTION: Do not spray the glass cleaner directly on the glass. If too much glass
cleaner is applied, the cleaner could leak under the glass and damage the
scanner.
4. Close the scanner lid, and turn on the printer.
Clean the exterior
WARNING! Before cleaning the printer, turn the printer off by pressing the (Power
button) and unplug the power cord from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep
fluids away from the interior of the printer, as well as from the printer control panel.
Clean the automatic document feeder
If the automatic document feeder picks up multiple pages or if it does not pick up plain
paper, you can clean the rollers and separator pad. Lift the automatic document feeder
26 Get started
cover to access the pick assembly inside the automatic document feeder, clean the rollers
or separator pad, and then close the cover.
To clean the rollers or separator pad
1. Remove all originals from the document feeder tray.
2. Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3).
2
3
1
1 Automatic document feeder cover
2 Rollers
3 Separator pad
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess
liquid from the cloth.
4. Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE: If the residue does not come off using distilled water, try using isopropyl
(rubbing) alcohol.
5. Close the cover of the automatic document feeder.
Update the printer
HP is always working to improve the performance of its printers and bring you the latest
features. If the printer is connected to a network and Web Services has been enabled,
you can check for and install printer updates.
To update the printer, complete the following steps:
1.
On the printer control panel, touch
Product Updates.
2. Touch Check for Product Update, and then follow the instructions on the display.
(HP ePrint), touch Settings, and then touch
Update the printer 27
Chapter 1
TIP: To enable the printer to automatically check for updates, touch Settings, touch
Product Updates, touch Auto Update, and then touch Automatically.
Turn off the printer
Turn the printer off by pressing (Power) button located on the printer. Wait until the
power light turns off before unplugging the power cord or turning off a power strip.
CAUTION: If you incorrectly turn the printer off, the print carriage might not return
to the correct position causing problems with the ink cartridges and print quality
issues.
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.
28 Get started
2Print
Most print settings are automatically handled by the software application. Change the
settings manually only when you want to change print quality, print on specific types of
paper, or use special features. For more information about selecting the best print media
for your documents, see
Choose a print job to continue:
Select print media.
Print documents
Print brochures
Print on envelopes
Print photos
Print on special and custom-size paper
Print documents
Follow the instructions for your operating system.
•
Print documents (Windows)
Print documents (Mac OS X)
•
TIP: This printer includes HP ePrint, a free service from HP that allows you to print
documents on your HP ePrint-enabled printer anytime, from any location, without any
additional software or printer drivers. For more information, see
Print documents (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
Print borderless documents
HP ePrint.
Print 29
Chapter 2
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Change the paper orientation on the Layout tab, and paper source, media type, paper
size, and quality settings on the Paper/Quality tab. To print in black and white, click
the Advanced button, and then change the Print in Grayscale option.
6. Click OK.
7. Click Print or OK to begin printing.
Print documents (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a paper size:
a.From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the paper size from the Paper Size pop-up menu (if available).
6. Change the print settings for the option provided in the pop-up menus, as appropriate
for your project.
NOTE: If you do not see any options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. Click Print to begin printing.
Print brochures
Follow the instructions for your operating system.
•
Print brochures (Windows)
Print brochures (Mac OS X)
•
TIP: This printer includes HP ePrint, a free service from HP that allows you to print
documents on your HP ePrint-enabled printer anytime, from any location, without any
additional software or printer drivers. For more information, see
Print brochures (Windows)
NOTE: To set print settings for all print jobs, make the changes in the HP software
provided with the printer. For more information on the HP software, see
management tools.
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
30 Print
HP ePrint.
Printer
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Change the paper orientation on the Layout tab, and paper source, media type, paper
size, and quality settings on the Paper/Quality tab. To print in black and white, click
the Advanced button, and then change the Print in Grayscale option.
6. Click OK.
7. Click Print or OK to begin printing.
Print brochures (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a paper size:
a.From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the paper size from the Paper Size pop-up menu (if available).
6. Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
• Paper Type: The appropriate brochure paper type
• Quality: Normal or Best
NOTE: If you do not see these options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. Select any other print settings that you want, and then click Print to begin printing.
Print on envelopes
Avoid envelopes with the following characteristics:
• Very slick finish
• Self-stick adhesives, clasps, or windows
• Thick, irregular, or curled edges
• Areas that are wrinkled, torn, or otherwise damaged
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation
available with the software program you are using.
Follow the instructions for your operating system.
•
Print on envelopes (Windows)
Print on envelopes (Mac OS X)
•
Print on envelopes 31
Chapter 2
Print on envelopes (Windows)
1. Load envelopes print-side down in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. On the Layout tab, change the orientation to Landscape.
6. Click Paper/Quality, and then select the appropriate envelope type from the Paper
Size drop-down list.
TIP: You can change more options for the print job by using the features
available on the other tabs in the dialog box.
7. Click OK, and then click Print or OK to begin printing.
Print on envelopes (Mac OS X)
1. Load envelopes in the tray. For more information, see Load media.
2. Select a paper size:
a.From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select the appropriate envelope size from the Paper Size pop-up menu, and then
click OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the appropriate envelope size in the Paper Size pop-up menu (if available).
6. Select the Orientation option.
NOTE: If you do not see these options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. Select any other print settings that you want, and then click Print to begin printing.
Print photos
Do not leave unused photo paper in the input tray. The paper might start to curl, which
could impair the quality of your printout. Photo paper should be flat before printing.
Follow the instructions for your operating system.
•
Print photos on photo paper (Windows)
Print photos on photo paper (Mac OS X)
•
TIP: This printer includes HP ePrint, a free service from HP that allows you to print
documents on your HP ePrint-enabled printer anytime, from any location, without any
additional software or printer drivers. For more information, see
32 Print
HP ePrint.
Print photos on photo paper (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printer Properties dialog box.
Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. On the Paper/Quality tab, select the appropriate photo paper type from the Media
drop-down menu.
6. Click Advanced, and then select Best or Maximum DPI from the Output Quality
drop-down menu.
7. To print the photo in black and white, click the Grayscale drop-down menu, and then
select one of the following options:
• High-Quality Grayscale: uses all the available colors to print your photo in
grayscale. This creates smooth and natural shades of gray.
• Black Ink Only: uses black ink to print your photo in grayscale. The gray shading
is created by varying patterns of black dots, which might result in a grainy image.
8. Click OK, and then click Print or OK to begin printing.
Print photos on photo paper (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a paper size:
a.From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the appropriate paper size from the Paper Size pop-up menu (if available).
6. Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
• Paper Type: The appropriate photo paper type
• Quality: Best or Maximum dpi
NOTE: If you do not see these options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
Print photos 33
Chapter 2
7. If necessary, change the photo and color options:
a. Click the disclosure triangle beside Color Options and select the appropriate
Photo Fix options:
• Off: Applies no automatic adjustments to the image.
• Basic: Automatically focuses the image; moderately adjusts image
sharpness.
b. To print the photo in black and white, click Grayscale from the Color pop-up
menu, and then select one of the following options:
• High Quality: Uses all the available colors to print your photo in grayscale.
This creates smooth and natural shades of gray.
• Black Print Cartridge Only: Uses black ink to print your photo in grayscale.
The gray shading is created by varying patterns of black dots, which might
result in a grainy image.
8. Select any other print settings that you want, and then click Print to begin printing.
Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before
printing the document. If not, set the size in the printer driver. You might need to reformat
existing documents to print them correctly on custom-size paper.
Use only custom-size paper that is supported by the printer. For more information, see
Media specifications.
NOTE: Defining custom-size media sizes is only available in the HP printing software
in Mac OS X.
Follow the instructions for your operating system.
•
Print on special or custom-size paper (Mac OS X)
Print on special or custom-size paper (Mac OS X)
NOTE: Before you can print on custom-size paper, you must set up the custom size
in the HP software provided with the printer. For instructions, see
(Mac OS X).
1. Load the appropriate paper in the tray. For more information, see Load media.
2. Select a paper size:
a.From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the appropriate paper size from the Paper Size pop-up menu (if available).
6. Click Paper Handling from the pop-up menu.
Set up custom sizes
34 Print
7. Under Destination Paper Size, click Scale to fit paper size, and then select the
custom size.
8. Select any other print settings that you want, and then click Print to begin printing.
Set up custom sizes (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Page Setup, and then make
sure the printer you want to use is selected in the Format For pop-up menu.
- OR From the File menu in your software application, click Print, and then make sure the
printer you want to use is selected.
3. Select Manage Custom Sizes in the Paper Size pop-up menu.
NOTE: If you do not see these options in the Print dialog, click the disclosure
triangle next to the Printer pop-up menu or click Show Details.
4. Click the + on the left side of the screen, double-click Untitled, and type a name for
the new, custom size.
5. In the Width and Height boxes, type the dimensions, and then set the margins, if you
want to customize them.
6. Click OK.
Print borderless documents
Borderless printing lets you print to the edges of certain photo media types and a range
of standard media sizes.
NOTE: You cannot print a borderless document if the paper type is set to Plain
paper.
NOTE: Before printing a borderless document, open the file in a software application
and assign the image size. Make sure the size corresponds to the media size on which
you are printing the image.
NOTE: Not all applications support borderless printing.
Follow the instructions for your operating system.
•
Print borderless documents (Windows)
Print borderless documents (Mac OS X)
•
Print borderless documents (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Paper/Quality tab, and then click the Advanced button.
Print borderless documents 35
Chapter 2
6. In the Borderless Printing option, click Print Borderless, and then click the OK
button.
7. In the Media drop-down list, select the appropriate paper type.
8. Click OK, and then click Print or OK to begin printing.
Print borderless documents (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a borderless paper size:
a.From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select an available borderless paper size from the Paper Size pop-up menu, and
then click OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the paper size from the Paper Size pop-up menu (if available).
6. Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
• Paper Type: The appropriate paper type
• Quality: Best or Maximum dpi
NOTE: If you do not see these options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. Make sure the Print Borderless check box is selected.
8. If necessary, click the disclosure triangle beside Color Options and select the
appropriate Photo Fix options:
• Off: Applies no automatic adjustments to the image.
• Basic: Automatically focuses the image; moderately adjusts image sharpness.
9. Select any other print settings that you want, and then click Print to begin printing.
Print on both sides (duplexing)
You can print on both sides of a sheet of media automatically by using the automatic twosided printing accessory (duplexer).
NOTE: Two-sided printing requires an automatic two-sided printing accessory
(duplexer) to be installed on the printer.
NOTE: You can perform manual duplexing by first printing only the odd pages,
flipping the pages over, and then printing only the even pages.
Perform two-sided printing (Windows)
1. Load the appropriate media. For more information, see
2. Make sure the duplexer is installed correctly.
Load media.
36 Print
3. With a document open, click Print on the File menu, and then under the Print on
Both Sides options on the Layout tab, select either Flip on Long Edge or Flip on
Short Edge.
4. Change any other settings, and then click OK.
5. Print your document.
Perform two-sided printing (Mac OS X)
1. Load the appropriate media. For more information, see
Load media.
2. Make sure the duplexer is installed correctly.
3. Select a paper size:
a.From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 4.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
4. From the File menu in your software application, click Print.
5. Make sure the printer you want to use is selected.
6. Select the paper size from the Paper Size pop-up menu (if available).
NOTE: You might need to select the paper-size option labeled Two-Sided
margins.
7. Click the Two-Sided Printing pop-up menu, select Print Both Sides, and then click
the appropriate binding options for the document.
- OR Click the Layout pop-up menu, and then select the appropriate binding options for
the document from the Two-Sided pop-up menu.
NOTE: If you do not see any options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
8. Select any other print settings that you want, and then click Print to begin printing.
Print on both sides (duplexing) 37
3 Scan
You can use the printer’s control panel to scan documents, photos, and other originals
and send them to a variety of destinations, such as a folder on a computer. You can also
scan these originals from your computer using either the HP software provided with the
printer or TWAIN-compliant or WIA-compliant programs.
When scanning documents, you can use the HP software to scan documents into a format
that you can search, copy, paste, and edit.
NOTE: The HP scanning software does not support TWAIN and WIA scanning on
computers running Mac OS X.
NOTE: Some scan functions are only available after you install the HP
recommended software.
TIP: If you have problems scanning documents, see Solve scan problems.
This section contains the following topics:
Scan an original
•
•
Scan using Webscan
•
Scanning documents as editable text
Scan an original
This section contains the following topics:
NOTE: Your printer and computer must be connected and turned on.
NOTE: If you are scanning an original from the printer control panel or from your
computer using the HP printer software, the HP software provided with the printer
must be installed on your computer prior to scanning. In addition, on Windows
computers, the HP software must be running prior to scanning.
NOTE: If you are scanning a borderless original, load the original on the scanner
glass, not the ADF.
• Scan to a computer
•
Scan to a memory device
Scan to a computer
To scan an original to a computer from the printer control panel
NOTE: If your printer is connected to a network and you are scanning to a Windows
computer, before you can scan from the control panel, you need to enable scanning
from the software. From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select the option for your
HP printer. Double-click Scanner Actions, double-click Manage Scan to
Computer, and then click Enable.
Use these steps to scan from the control panel.
38 Scan
1. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see
in the automatic document feeder (ADF).
2. Touch Scan, and then select Computer.
3. Make changes to scan options, if needed.
4. Touch Start Scan.
To scan an original from HP scanning software
1. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see
in the automatic document feeder (ADF).
2. On the computer, open the HP scanning software:
• Windows: From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select HP Scan.
• Mac OS X: Double-click the HP Scan 3 icon. This icon is located in the Hewlett-
Packard folder that is in the Applications folder at the top level of the hard disk.
3. Select a scan shortcut. Make changes to the scan settings, if needed.
4. To start the scan, click Scan.
NOTE: Use the HP software to scan documents into editable text, a format that
allows you to search, copy, paste, and edit within the scanned document. Use this
format to edit letters, newspaper clippings, and many other documents. For more
information, see
Scan to a memory device
You can scan directly to a memory device, such as a USB flash drive, from the printer
control panel without using a computer or the HP software provided with the printer.
Load an original on the scanner glass or Load an original
Load an original on the scanner glass or Load an original
Scanning documents as editable text.
To scan an original to a memory device from the printer control panel
Use these steps to scan an original to a memory card.
1. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see
in the automatic document feeder (ADF).
2. Insert a memory device. For more information, see
3. Touch Scan, and then select Memory Device.
4. Make changes to scan options, if needed.
5. Touch Start Scan.
TIP: To scan documents as editable text, you must install the HP software included
with the printer. For more information, see
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and
documents from your printer to your computer using a web browser. This feature is
available even if you did not install the printer software on your computer.
Load an original on the scanner glass or Load an original
Insert a memory device.
Scanning documents as editable text.
Scan using Webscan 39
Chapter 3
NOTE: If you are unable to open Webscan in the EWS, your network administrator
might have turned it off. For more information, contact your network administrator or
the person who set up your network.
For more information, see Embedded web server.
To scan using Webscan
1. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see
Load an original on the scanner glass or Load an original
in the automatic document feeder (ADF).
2. Open the embedded web server. For more information, see
3. Click the Scan tab, click Webscan in the left pane, change any settings, and then
click Start Scan.
TIP: To scan documents as editable text, you must install the HP software included
with the printer. For more information, see
Scanning documents as editable text.
Scanning documents as editable text
When scanning documents, you can use the HP software to scan documents into a format
that you can search, copy, paste, and edit. This allows you to edit letters, newspaper
clippings, and many other documents.
This section contains the following topics:
•
To scan documents as editable text
Guidelines for scanning documents as editable text
•
Embedded web server.
To scan documents as editable text
Use the following guidelines for scanning documents as editable text.
Follow the instructions for your operating system.
Windows
1. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see
in the automatic document feeder (ADF).
2. From the computer desktop, click Start, select Programs or All Programs, select
the folder for your HP printer, and then select HP Scan.
3. Select the type of editable text you want to use in the scan:
I want to... Follow these steps
Extract just the text, without any of the
formatting of the original
Extract the text, as well as some of the
formatting of the original
40 Scan
Load an original on the scanner glass or Load an original
Select the Save as Editable Text (OCR)
shortcut from the list, and then select Text
(.txt) from the File Type drop-down menu.
Select the Save as Editable Text (OCR)
shortcut from the list, and then select Rich
Text (.rtf) from the File Type drop-down
menu.
Or
Select the Save as PDF shortcut from the list,
and then select Searchable PDF (.pdf) from
the File Type drop-down menu.
4. To start the scan, click Scan, and then follow the onscreen instructions.
Mac OS X
1. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see
Load an original on the scanner glass or Load an original
in the automatic document feeder (ADF).
2. Double-click the HP Scan 3 icon. This icon is located in the Hewlett-Packard folder
in the Applications folder at the top level of the hard disk.
3. From the HP Scan menu, click Preferences.
4. Select the Documents preset from the Presets pop-up menu.
5. To start the scan, click Scan.
6. After the scan is complete, click the Save button in the HP Scan toolbar
7. Select the type of editable text you want to use in the scan:
I want to... Follow these steps
Extract just the text, without any of the
formatting of the original
Extract the text, as well as some of the
formatting of the original
Select TXT from the Format pop-up menu.
Select RTF or PDF-Searchable from the
Format pop-up menu.
8. Click Save.
Guidelines for scanning documents as editable text
To ensure that the software can convert your documents successfully, do the following:
• Make sure the scanner glass or ADF window is clean.
When the printer scans the document, smudges or dust on the scanner glass or ADF
window can be scanned, as well, and can prevent the software from converting the
document to editable text.
• Make sure the document is loaded correctly.
When scanning documents as editable text from the ADF, the original must be loaded
into the ADF with the top forward and face up. When scanning from the scanner glass,
the original must be loaded with the top facing the right edge of the scanner glass.
Also, make sure the document is not skewed. For more information, see
original on the scanner glass or Load an original in the automatic document feeder
(ADF).
Scanning documents as editable text 41
Load an
Chapter 3
• Make sure the text on the document is clear.
To successfully convert the document to editable text, the original must be clear and
of high quality. The following conditions can cause the software to not convert the
document successfully:
◦ The text on the original is faint or wrinkled.
◦ The text is too small.
◦ The structure of the document is too complex.
◦ The text is tightly spaced. For example, if the text that the software converts has
missing or combined characters, "rn" might appear as "m."
◦ The text is on a colored background. Colored backgrounds can cause images in
the foreground to blend too much.
• Choose the correct profile.
Be sure to select a shortcut or preset that allows scanning as editable text. These
options use scan settings designed to maximize the quality of your OCR scan. In
Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X, use
the Documents preset.
• Save your file in the correct format.
If you want to extract just the text from the document, without any of the formatting of
the original, select a plain text format (such as Text (.txt) or TXT). If you want to extract
the text, as well as some of the formatting of the original, select Rich Text Format
(such as Rich Text (.rtf) or RTF) or searchable PDF format (Searchable PDF
(.pdf) or PDF-Searchable).
42 Scan
4Copy
You can produce high-quality color and grayscale copies on a variety of paper types and
sizes.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
printer's memory until the copying finishes. This can reduce the number of fax pages
stored in memory.
This section contains the following topics:
•
Copy documents
Change copy settings
•
Copy documents
You can make quality copies from the printer control panel.
To copy documents
1. Make sure you have paper loaded in the main tray. For more information, see
media.
2. Place your original face down on the scanner glass or face up in the ADF. For more
information, see
automatic document feeder (ADF).
NOTE: If you are copying a photo, place the photo on the scanner glass face
down, as shown on the icon on the edge of the scanner glass.
Load
Load an original on the scanner glass or Load an original in the
3. Touch Copy.
4. Change any additional settings. For more information, see
5. To start the copy job, touch Start Black or Start Color.
NOTE: If you have a color original, selecting Start Black produces a black-and-
white copy of the color original, while selecting Start Color produces a full-color
copy of the color original.
Change copy settings
You can customize copy jobs using the various settings available from the printer's control
panel, including the following:
• Number of copies
• Copy paper size
• Copy paper type
• Copy speed or quality
• Lighter/Darker settings
• Resizing originals to fit on different paper sizes
Change copy settings.
Copy 43
Chapter 4
You can use these settings for single copy jobs, or you can save settings to be used as
defaults for future jobs.
To change copy settings for a single job
1. Touch Copy.
2. Select the copy function settings you want to change.
3. Touch Start Black or Start Color.
To save the current settings as defaults for future jobs
1. Touch Copy.
2. Make any changes to the copy function settings, and then touch Settings.
3. Touch
(down arrow), and then select Set As New Defaults.
4. Touch Yes, change defaults, and then select Done.
44 Copy
5Fax
You can use the printer to send and receive faxes, including color faxes. You can
schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and
easily to frequently used numbers. From the printer control panel, you can also set
a number of fax options, such as resolution and the contrast between lightness and
darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for
faxing. You might have already done this as part of the initial setup, by using either
the control panel or the HP software provided with the printer. You can verify the fax
is set up correctly by running the fax setup test from the control panel. For more
information on the fax test, see
This section contains the following topics:
Send a fax
•
Receive a fax
•
Set up speed-dial entries
•
Change fax settings
•
Fax and digital phone services
•
Fax over Internet Protocol
•
Use reports
•
Send a fax
Test fax setup.
You can send a fax in a variety of ways. Using the printer control panel, you can send
a black-and-white or color fax. You can also send a fax manually from an attached phone.
This allows you to speak with the recipient before sending the fax.
This section contains the following topics:
•
Send a standard fax
Send a standard fax from the computer
•
Send a fax manually from a phone
•
Send a fax using monitor dialing
•
Send a fax from memory
•
Schedule a fax to send later
•
Send a fax to multiple recipients
•
Send a fax in Error Correction Mode
•
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the
printer control panel.
NOTE: If you need printed confirmation that your faxes were successfully sent,
enable fax confirmation before sending any faxes.
Fax 45
Chapter 5
TIP: You can also send a fax manually from a phone or by using monitor dialing.
These features allow you to control the pace of your dialing. They are also useful
when you want to use a calling card to charge the call and you have to respond to
tone prompts while dialing.
To send a standard fax from the printer control panel
1. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see
Load an original on the scanner glass or Load an original
in the automatic document feeder (ADF).
2. Touch Fax.
3. Enter the fax number by using the keypad.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until
a dash (-) appears on the display.
4. Touch Start Black or Start Color.
If the printer detects an original loaded in the automatic document feeder, it sends
the document to the number you entered.
TIP: If the recipient reports issues with the quality of the fax you sent, you can
try changing the resolution or contrast of your fax.
Send a standard fax from the computer
You can send a document on your computer as a fax, without printing a copy and faxing
it from the printer.
46 Fax
NOTE: Faxes sent from your computer by this method use the printer’s fax
connection, not your Internet connection or computer modem. Therefore, make sure
the printer is connected to a working telephone line and that the fax function is set up
and functioning correctly.
To use this feature, you must install the printer software using the installation program
provided on the HP software CD provided with the printer.
Windows
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color
fax), click the button that opens the Properties dialog box. Depending on your
software application, this button might be called Properties, Options, Printer
Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further
settings for the fax, and then click Send Fax. The printer begins dialing the fax number
and faxing the document.
Mac OS X
1. Open the document on your computer that you want to fax.
2. From the File menu in your software application, click Print.
3. Select the printer that has “(Fax)” in the name.
4. Select Fax Recipients from the pop-up menu below the Orientation setting.
NOTE: If you cannot find the pop-up menu, try clicking the disclosure triangle
next to the Printer selection.
5. Enter the fax number and other information in the boxes provided, and then click Add
to Recipients.
6. Select the Fax Mode and any other fax options you want, and then click Send Fax
Now to begin dialing the fax number and faxing the document.
Send a fax manually from a phone
Sending a fax manually allows you to make a phone call and talk with the recipient before
you send the fax. This is useful if you want to inform the recipient that you are going to
send them a fax before sending it. When you send a fax manually, you can hear the dial
tones, telephone prompts, or other sounds through the handset on your telephone. This
makes it easy for you to use a calling card to send your fax.
Depending on how the recipient has their fax machine set up, the recipient might answer
the phone, or the fax machine might take the call. If a person answers the phone, you
can speak with the recipient before sending the fax. If a fax machine answers the call,
you can send the fax directly to the fax machine when you hear the fax tones from the
receiving fax machine.
To send a fax manually from an extension phone
1. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see
in the automatic document feeder (ADF).
2. Touch Fax.
3. Dial the number by using the keypad on the phone that is connected to the printer.
NOTE: Do not use the keypad on the control panel of the printer when manually
sending a fax. You must use the keypad on your phone to dial the recipient's
number.
Load an original on the scanner glass or Load an original
Send a fax 47
Chapter 5
4. If the recipient answers the telephone, you can engage in a conversation before
sending your fax.
NOTE: If a fax machine answers the call, you will hear fax tones from the
receiving fax machine. Proceed to the next step to transmit the fax.
5. When you are ready to send the fax, touch Start Black or Start Color.
NOTE: If prompted, select Send Fax.
If you were speaking with the recipient before sending the fax, inform the recipient
that they should press Start on their fax machine after they hear fax tones.
The telephone line is silent while the fax is transmitting. At this point, you can hang
up the telephone. If you want to continue speaking with the recipient, remain on the
line until the fax transmission is complete.
Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the printer control panel as you would
dial a regular telephone. When you send a fax using monitor dialing, you can hear the
dial tones, telephone prompts, or other sounds through the speakers on the printer. This
enables you to respond to prompts while dialing, as well as control the pace of your
dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer
might start sending fax tones too soon and cause your PIN not to be recognized by
the calling card service. If this is the case, you can create a speed dial entry to store
the PIN for your calling card. For more information, see
NOTE: Make sure the volume is turned on to hear a dial tone.
Set up speed-dial entries.
To send a fax using monitor dialing from the printer control panel
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Start Black or Start Color.
If the printer detects an original loaded in the automatic document feeder, you hear
a dial tone.
3. When you hear the dial tone, enter the number by using the keypad on the printer
control panel.
4. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card
PIN stored as a speed dial, when prompted to enter your PIN, touch
Dial) to select the speed dial entry where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax from memory
You can scan a black-and-white fax into memory and then send the fax from memory.
This feature is useful if the fax number you are trying to reach is busy or temporarily
unavailable. The printer scans the originals into memory and sends them once it is able
to connect to the receiving fax machine. After the printer scans the pages into memory,
48 Fax
Load an original on the scanner
(Speed
you can immediately remove the originals from the document feeder tray or scanner
glass.
NOTE: You can only send a black-and-white fax from memory.
To send a fax from memory
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Settings.
3. Touch Scan and Fax.
4.
Enter the fax number by using the keypad, touch
dial, or touch
5. Touch Start Fax.
The printer scans the originals into memory and sends the fax when the receiving fax
machine is available.
Schedule a fax to send later
You can schedule a black-and-white fax to be sent within the next 24 hours. This enables
you to send a black-and-white fax late in the evening, when phone lines are not as busy
or phone rates are lower, for example. The printer automatically sends your fax at the
specified time.
You can only schedule one fax to be sent at a time. You can continue to send faxes
normally, however, while a fax is scheduled.
Load an original on the scanner
(Speed Dial) to select a speed
(Call History) to select a previously dialed or received number.
NOTE: You can only send scheduled faxes in black-and-white.
To schedule a fax from the printer control panel
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Settings.
3. Touch Send Fax Later.
4. Enter the send time by touching
PM, and then select Done.
5.
Enter the fax number by using the keypad, touch
dial, or touch
6. Touch Start Fax.
The printer scans all pages and the scheduled time appears on the display. The fax
is sent at the scheduled time.
(Call History) to select a previously dialed or received number.
(up arrow) and (down arrow), touch AM or
Load an original on the scanner
(Speed Dial) to select a speed
Send a fax 49
Chapter 5
To cancel a scheduled fax
1. Touch the Send Fax Later message on the display.
– OR –
Touch Fax, and then select Fax Options or Fax Settings.
2. Touch Cancel Scheduled Fax.
Send a fax to multiple recipients
You can send a fax to multiple recipients at once by grouping individual speed dial entries
into group speed dial entries.
To send a fax to multiple recipients using group speed dial
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
2.
Touch Fax, touch
3. Touch Start Black.
If the printer detects an original loaded in the automatic document feeder, it sends
the document to each number in the group speed dial entry.
NOTE: You can only use group speed dial entries to send faxes in black and
white, because of memory limitations. The printer scans the fax into memory then
dials the first number. When a connection is made, it sends the fax and dials the
next number. If a number is busy or not answering, the printer follows the settings
for Busy Redial and No Answer Redial. If a connection cannot be made, the
next number is dialed and an error report is generated.
Load an original on the scanner
(Speed Dial), and then select the recipient group.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting
errors that occur during transmission and automatically requesting retransmission of the
erroneous portion. Phone charges are unaffected, or might even be reduced, on good
phone lines. On poor phone lines, ECM increases sending time and phone charges, but
sends the data much more reliably. The default setting is On. Turn ECM off only if it
increases phone charges substantially, and if you can accept poorer quality in exchange
for reduced charges.
Before turning the ECM setting off, consider the following. If you turn ECM off:
• The quality and transmission speed of faxes you send and receive are affected.
• The Fax Speed is automatically set to Medium.
• You can no longer send or receive faxes in color.
To change the ECM setting from the control panel
1. From the Home screen, touch
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Select Error Correction Mode.
4. Select On or Off.
50 Fax
(right arrow), and then select Setup.
Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer option,
you must receive faxes manually. If you turn on the Auto Answer option (the default
setting), the printer automatically answers incoming calls and receives faxes after the
number of rings that are specified by the Rings to Answer setting. (The default Rings
to Answer setting is five rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legalsize paper, the printer reduces the fax so that it fits on the paper that is loaded. If you
have disabled the Automatic Reduction feature, the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
printer memory until the copying finishes. This can reduce the number of fax pages
stored in memory.
• Receive a fax manually
Set up backup fax
•
Reprint received faxes from memory
•
Poll to receive a fax
•
Forward faxes to another number
•
Set the paper size for received faxes
•
Set automatic reduction for incoming faxes
•
Block unwanted fax numbers
•
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)
•
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while
you are still connected. This is referred to as manual faxing. Use the instructions in this
section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
• Directly connected to the printer (on the 2-EXT port)
• On the same phone line, but not directly connected to the printer
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming
call before the printer answers. Or, turn off the Auto Answer setting so that the printer
does not automatically answer incoming calls.
Receive a fax 51
Chapter 5
4. If you are currently on the phone with the sender, instruct the sender to press Start
on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a.Touch Fax, and then select Start Black or Start Color.
b. After the printer begins to receive the fax, you can hang up the phone or remain
on the line. The phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to
store all the faxes it receives, only the faxes it receives while the printer is in an error
condition, or none of the faxes it receives.
The following backup fax modes are available:
On The default setting. When Backup fax is On, the printer stores all received
On Error Only Causes the printer to store faxes in memory only if an error condition exists
Off Faxes are never stored in memory. For example, you might want to turn off
faxes in memory. This enables you to reprint up to eight of the most recently
printed faxes if they are still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed faxes
as it receives new faxes. If the memory becomes full of unprinted faxes, the
printer stops answering incoming fax calls.
NOTE: If you receive a fax that is too large, such as a very detailed color
photo, it might not be stored in memory due to memory limitations.
that prevents the printer from printing the faxes (for example, if the printer
runs out of paper). The printer continues to store incoming faxes as long as
there is memory available. (If the memory becomes full, the printer stops
answering incoming fax calls.) When the error condition is resolved, the
faxes stored in memory print automatically, and then they are deleted from
memory.
Backup fax for security purposes. If an error condition occurs that prevents
the printer from printing (for example, the printer runs out of paper), the
printer stops answering incoming fax calls.
NOTE: If backup fax is enabled and you turn the printer off, all faxes stored in
memory are deleted, including any unprinted faxes that you might have received while
the printer was in an error condition. You must contact the senders to ask them to
resend any unprinted faxes. For a list of the faxes you have received, print the Fax
Log. The Fax Log is not deleted when the printer is turned off.
To set backup fax from the printer control panel
1. Touch
(right arrow), and then select Setup.
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Backup Fax Reception.
4. Touch On, On Error Only, or Off.
Reprint received faxes from memory
If you set the Backup fax mode to On, the received faxes are stored in memory, whether
the printer has an error condition or not.
52 Fax
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as
new faxes are received. If all the stored faxes are unprinted, the printer does not
receive any fax calls until you print or delete the faxes from memory. You might also
want to delete the faxes in memory for security or privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most
recently printed faxes, if they are still in memory. For example, you might need to reprint
your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the main tray. For more information, see
media.
2. Touch
3. Touch Fax Setup, touch Fax Tools, and then select Reprint Faxes in Memory.
The faxes are printed in the reverse order from which they were received with the
most recently received fax printed first, and so on.
4. If you want to stop reprinting the faxes in memory, touch
Poll to receive a fax
Polling allows the printer to ask another fax machine to send a fax that it has in its queue.
When you use the Poll to Receive feature, the printer calls the designated fax machine
and requests the fax from it. The designated fax machine must be set for polling and have
a fax ready to send.
NOTE: The printer does not support polling pass codes. Polling pass codes are
a security feature that require the receiving fax machine to provide a pass code to the
printer it is polling in order to receive the fax. Make sure the printer you are polling
does not have a pass code set up (or has not changed the default pass code) or the
printer cannot receive the fax.
Load
(right arrow), and then select Setup.
(Cancel button).
To set up poll to receive a fax from the printer control panel
1. Touch Fax, and then select Settings.
2. Touch Poll to Receive.
3. Enter the fax number of the other fax machine.
4. Touch Start Fax.
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. A received color
fax is forwarded in black and white.
HP recommends that you verify the number you are forwarding to is a working fax line.
Send a test fax to make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. Touch
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Fax Forwarding.
(right arrow), and then select Setup.
Receive a fax 53
Chapter 5
4. Touch On (Print and Forward) to print and forward the fax, or select On
(Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine
(for example, if it is not turned on), the printer prints the fax. If you set up the printer
to print error reports for received faxes, it also prints an error report.
5. At the prompt, enter the number of the fax machine intended to receive the forwarded
faxes, and then touch Done. Enter the required information for each of the following
prompts: start date, start time, end date, and end time.
6. Fax forwarding is activated. Touch OK to confirm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding
setting and phone number. When the power is restored to the printer, the fax
forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting Off from the Fax
Forwarding menu.
Set the paper size for received faxes
You can select the paper size for received faxes. The paper size you select should match
what is loaded in your main tray. Faxes can be printed on Letter, A4, or Legal paper only.
NOTE: If an incorrect paper size is loaded in the main tray when you receive a fax,
the fax does not print and an error message appears on the display. Load Letter, A4,
or Legal paper, and then touch OK to print the fax.
To set the paper size for received faxes from the printer control panel
1. Touch
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Fax Paper Size, and then select an option.
(right arrow), and then select Setup.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax
that is too large for the default paper size. This setting is turned on by default, so the
image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned
off, information that does not fit on the first page is printed on a second page. Automatic
Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded
in the main tray.
To set automatic reduction from the printer control panel
1. Touch
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Automatic Reduction, and then select On or Off.
(right arrow), and then select Setup.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specific
fax numbers so the printer does not print faxes received from those numbers. When an
incoming fax call is received, the printer compares the number to the list of junk fax
54 Fax
numbers to determine if the call should be blocked. If the number matches a number in
the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers
you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in
your country/region, Junk Fax Blocker does not appear in the Fax Options or Fax
Settings menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you
are not subscribed to a Caller ID service.
• Add numbers to the junk fax list
Remove numbers from the junk fax list
•
Print a Junk Fax Report
•
Add numbers to the junk fax list
You can block specific numbers by adding them to the junk fax list.
To add a number to the junk fax list
1. Touch
(right arrow), and then touch Setup.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Junk Fax Blocker.
4. A message appears stating that Caller ID is required to block junk faxes. Touch OK
to continue.
5. Touch Add Numbers.
6. To select a fax number to block from the caller ID list, touch Select from Caller ID
History.
- or To manually enter a fax number to block, touch Enter new number.
7. After entering a fax number to block, touch Done.
NOTE: Make sure you enter the fax number as it appears on the control panel
display, and not the fax number that appears on the fax header of the received
fax, as these numbers can be different.
Remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove a number from your junk
fax list.
To remove numbers from the list of junk fax numbers
1. Touch
(right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Junk Fax Blocker.
4. Touch Remove Numbers.
5. Touch the number you want to remove, and then touch OK.
Receive a fax 55
Chapter 5
Print a Junk Fax Report
Use the following procedure to print a list of blocked junk fax numbers.
To print a Junk Fax Report
1. Touch
(right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Junk Fax Blocker.
4. Touch Print Reports, and then touch Junk Fax List.
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)
If the printer is connected to your computer with a USB cable, you can use HP Digital Fax
(Fax to PC and Fax to Mac) to automatically receive faxes and save faxes directly to your
computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes
easily and also eliminate the hassle of dealing with bulky paper files.
Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is received,
you get an onscreen notification with a link to the folder where the fax is saved.
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is
the sender's information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white faxes
only. Color faxes are printed instead of being saved to the computer.
This section contains the following topics:
•
Fax to PC and Fax to Mac requirements
Activate Fax to PC and Fax to Mac
•
Modify Fax to PC and Fax to Mac settings
•
56 Fax
Fax to PC and Fax to Mac requirements
• The administrator computer, the computer that activated the Fax to PC or Fax to Mac
feature, must be on at all times. Only one computer can act as the Fax to PC or Fax
to Mac administrator computer.
• The destination folder's computer or server must be on at all times. The destination
computer must also be awake, faxes will not be saved if the computer is asleep or in
hibernate mode.
• Paper must be loaded in the input tray. For more information, see
Load media.
Activate Fax to PC and Fax to Mac
On a computer running Windows, you can use the Digital Fax Setup Wizard to activate
Fax to PC. On a Macintosh computer, you can use the HP Utility.
To set up Fax to PC (Windows)
1. From the computer desktop, click Start, select Programs or All Programs, select
the folder for your HP printer, and then select the option for your HP printer.
2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard.
3. Follow the on-screen instructions.
To set up Fax to Mac (Mac OS X)
1. Open HP Utility. For more information, see
2. Click the Applications icon on the HP Utility toolbar.
3. Double-click HP Setup Assistant, and then follow the on-screen instructions.
Modify Fax to PC and Fax to Mac settings
You can update the Fax to PC settings from your computer at any time from the Digital
Fax Setup Wizard. You can update the Fax to Mac settings from the HP Utility.
You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer's
control panel.
To modify settings from the printer’s control panel
1. Touch
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.
3. Select the setting that you want to change. You can change the following settings:
• View PC hostname: View the name of the computer that is set up to administer
• Turn Off: Turn off Fax to PC or Fax to Mac.
• Disable Fax Print: Choose this option to print faxes as they are received. If you
(right arrow), and then touch Setup.
Fax to PC or Fax to Mac.
NOTE: Use the HP software on your computer to turn on Fax to PC or Fax
to Mac.
turn off printing, color faxes will still print.
HP Utility (Mac OS X).
To modify settings from the HP software (Windows)
1. From the computer desktop, click Start, select Programs or All Programs, select
the folder for your HP printer, and then select the option for your HP printer.
2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard.
3. Follow the onscreen instructions.
To modify settings from the HP software (Mac OS X)
1. Open HP Utility. For more information, see
2. Click the Applications icon on the HP Utility toolbar.
3. Double-click HP Setup Assistant, and then follow the on-screen instructions.
Turn off Fax to PC or Fax to Mac
1. Touch
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.
3. Touch Turn Off.
(right arrow), and then touch Setup.
Set up speed-dial entries
You can set up frequently used fax numbers as speed-dial entries. This lets you dial those
numbers quickly by using the printer’s control panel.
HP Utility (Mac OS X).
Set up speed-dial entries 57
Chapter 5
TIP: In addition to creating and managing speed-dial entries from the printer’s control
panel, you can also use tools available on your computer, such as the HP software
included with the printer and the printer’s embedded web server (EWS). For more
information, see
This section contains the following topics:
•
Set up and change speed-dial entries
Set up and change group speed-dial entries
•
Delete speed-dial entries
•
Print a list of speed-dial entries
•
Printer management tools.
Set up and change speed-dial entries
You can store fax numbers as speed-dial entries.
To set up speed-dial entries
1. On the printer’s control panel, touch
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial, and then touch an unused entry number.
4. Type the fax number, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an
area code, an access code for numbers outside a PBX system (usually a 9 or 0),
or a long-distance prefix.
(right arrow), and then touch Setup.
5. Type the name for the speed-dial entry, and then touch Done.
To change speed-dial entries
1. On the printer’s control panel, touch
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial, and then touch the speed-dial entry you want to change.
4. If you want to change the fax number, type the new number, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an
area code, an access code for numbers outside a PBX system (usually a 9 or 0),
or a long-distance prefix.
5. If you want to change the name of the speed-dial entry, type the new name, and then
touch Done.
Set up and change group speed-dial entries
You can store groups of fax numbers as group speed-dial entries.
To set up group speed-dial entries
NOTE: Before you can create a group speed-dial entry, you must have already
created at least one speed-dial entry.
58 Fax
(right arrow), and then touch Setup.
1. On the printer’s control panel, touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Group Speed Dial, and then touch an unused entry number.
4. Touch the speed-dial entries you want to include in the group speed-dial entry, and
then touch OK.
5. Type the name for the speed-dial entry, and then touch Done.
To change group speed-dial entries
1. On the printer’s control panel, touch
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Select Group Speed Dial, and then touch the entry you want to change.
4. If you want to add or remove speed-dial entries from the group, touch the speed-dial
entries you want to include or those you want to remove, and then touch OK.
5. If you want to change the name of the group speed-dial, type the new name, and then
touch Done.
Delete speed-dial entries
To delete speed-dial entries or group speed-dial entries, complete the following steps:
1. On the printer’s control panel, touch
2. Touch Fax Setup, and then touch Speed Dial Setup.
3. Touch Delete Speed Dial, touch the entry you want to delete, and then touch Yes to
confirm.
NOTE: Deleting a group speed-dial entry does not delete the individual speeddial entries.
(right arrow), and then touch Setup.
(right arrow), and then touch Setup.
Print a list of speed-dial entries
To print a list of all of the speed-dial entries that have been set up, complete the following
steps:
1. Load paper in the tray. For more information, see
2. On the printer’s control panel, touch
3. Touch Fax Setup, and then touch Speed Dial Setup.
4. Touch Print Speed Dial List.
Change fax settings
After completing the steps in the getting started guide that came with the printer, use the
following steps to change the initial settings or to configure other options for faxing.
•
Configure the fax header
Set the answer mode (Auto answer)
•
Set the number of rings before answering
•
Change the answer ring pattern for distinctive ring
•
Set the dial type
•
Set the redial options
•
Load media.
(right arrow), and then touch Setup.
Change fax settings 59
Chapter 5
• Set the fax speed
Set the fax sound volume
•
Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP
recommends that you set up the fax header by using the HP software provided with the
printer. You can also set up the fax header from the printer control panel, as described
here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. Touch
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done.
5. Enter your fax number, and then touch Done.
(right arrow), and then touch Setup.
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
• Turn on the Auto Answer setting if you want the printer to answer faxes
automatically. The printer answers all incoming calls and faxes.
• Turn off the Auto Answer setting if you want to receive faxes manually. You must
be available to respond in person to the incoming fax call or else the printer does not
receive faxes.
To set the answer mode
1. Touch
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Auto Answer, and then select On or Off.
(right arrow), and then touch Setup.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before
incoming calls are automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same
phone line as the printer, because you want the answering machine to answer the phone
before the printer does. The number of rings to answer for the printer should be greater
than the number of rings to answer for the answering machine.
For example, set your answering machine to a low number of rings and the printer to
answer in the maximum number of rings. (The maximum number of rings varies by
country/region.) In this setup, the answering machine answers the call and the printer
60 Fax
monitors the line. If the printer detects fax tones, it receives the fax. If the call is a voice
call, the answering machine records the incoming message.
To set the number of rings before answering
1. Touch
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Rings to Answer.
4. Touch
5. Touch Done to accept the setting.
(right arrow), and then touch Setup.
(up arrow) or (down arrow) to change the number of rings.
Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several
phone numbers on one phone line. When you subscribe to this service, each number is
assigned a different ring pattern. You can set up the printer to answer incoming calls that
have a specific ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company
assign one ring pattern to voice calls and another ring pattern to fax calls. HP
recommends that you request double or triple rings for a fax number. When the printer
detects the specified ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer’s control
panel to set distinctive ring. With this feature, the printer recognizes and records the
ring pattern of an incoming call and, based on this call, automatically determines the
distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All
Rings.
NOTE: The printer cannot receive faxes when the main phone number is off the
hook.
To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. Touch
3. Touch Fax Setup, and then select Advanced Fax Setup.
4. Touch Distinctive Ring.
(right arrow), and then touch Setup.
Change fax settings 61
Chapter 5
5. A message appears stating that this setting should not be changed unless you have
multiple numbers on the same telephone line. Touch Yes to continue.
6. Do one of the following:
• Touch the ring pattern assigned by your telephone company to fax calls.
•Touch Ring Pattern Detection, and then follow the instructions on the printer’s
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is
Tone. Do not change the setting unless you know that your phone line cannot use tone
dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. Touch
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch
4. Touch to select Tone Dialing or Pulse Dialing.
- Or -
control panel.
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if
you cancel the feature before it finishes, the ring pattern is automatically set to
the default, which is All Rings.
NOTE: If you are using a PBX phone system that has different ring patterns for
internal and external calls, you must call the fax number from an external number.
(right arrow), and then touch Setup.
(down arrow), and then touch Tone or Pulse Dialing.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer
or was busy, the printer attempts to redial based on the settings for the busy-redial and
no-answer-redial options. Use the following procedure to turn the options on or off.
• Busy redial: If this option is turned on, the printer redials automatically if it receives
a busy signal. The factory-set default for this option is On.
• No answer redial: If this option is turned on, the printer redials automatically if the
receiving fax machine does not answer. The factory-set default for this option is
Off.
To set the redial options
1. Touch
2. Touch Fax Setup, and then touch Advanced Fax Setup.
3. Touch Busy Redial or No Answer Redial, and then select the appropriate options.
(right arrow), and then touch Setup.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax
machines when sending and receiving faxes.
62 Fax
If you use one of the following, setting the fax speed to a slower speed might be required:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a lower Fax Speed.
The following table provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 baud)
Medium v.17 (14400 baud)
Slow v.29 (9600 baud)
To set the fax speed
1. Touch
2. Touch Fax Setup, and then touch Advanced Fax Setup.
3. Touch Fax Speed.
4. Touch to select an option.
(right arrow), and then touch Setup.
Set the fax sound volume
Use this procedure to increase or decrease the volume of the fax sounds.
To set the fax sound volume
1. Touch
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Fax Sound Volume.
4. Touch to select Soft, Loud, or Off.
(right arrow), and then touch Setup.
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as
the following:
• DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL
might be called ADSL in your country/region.)
• PBX: A private branch exchange (PBX) phone system.
• ISDN: An integrated services digital network (ISDN) system.
• FoIP: A low-cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax over Internet Protocol (FoIP).
For more information, see
HP printers are designed specifically for use with traditional analog phone services. If you
are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need
to use digital-to-analog filters or converters when setting up the printer for faxing.
Fax over Internet Protocol.
Fax and digital phone services 63
Chapter 5
NOTE: HP does not guarantee that the printer will be compatible with all digital
service lines or providers, in all digital environments, or with all digital-to-analog
converters. It is always recommended that you discuss with the telephone company
directly for the correct setup options based on their line services provided.
Fax over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and
receive faxes with your printer by using the Internet. This method is called Fax over
Internet Protocol (FoIP).
You probably use a FoIP service (provided by your telephone company) when you:
• Dial a special access code along with the fax number, or
• Have an IP converter box that connects to the Internet and provides analog phone
ports for the fax connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port
labeled "1-LINE" on the printer. This means that your connection to the Internet must
be done either through a converter box (which supplies regular analog phone jacks
for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone
systems are often limited. If you experience problems faxing, try using a slower fax
speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM,
you cannot send and receive color faxes. (For more information about changing the
fax speed, see
a fax in Error Correction Mode.
Set the fax speed. For more information about using ECM, see Send
If you have questions about Internet faxing, contact your Internet faxing services support
department or your local service provider for further assistance.
Use reports
You can set up the printer to print error reports and confirmation reports automatically for
each fax you send and receive. You can also manually print system reports as required;
these reports provide useful system information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving
a fax. A confirmation message that indicates whether a fax was successfully sent appears
briefly on the control panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the
control panel or the HP software. For more information, see
tools.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alert, consider having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
prompted to do so.
64 Fax
Printer management
NOTE: Ensure that the printheads and ink cartridges are in good conditions and
installed properly. For more information, see
This section contains the following topics:
•
Print fax confirmation reports
Print fax error reports
•
Print and view the fax log
•
Clear the fax log
•
Print the details of the last fax transaction
•
Print a Caller ID Report
•
View the Call History
•
Print fax confirmation reports
If you require printed confirmation that your faxes were successfully sent, follow these
instructions to enable fax confirmation before sending any faxes. Select either On (Fax
Send) or On (Send and Receive).
The default fax confirmation setting is Off. This means that a confirmation report is not
printed for each fax sent or received. A confirmation message indicating whether a fax
was successfully sent appears briefly on the control panel display after each transaction.
NOTE: You can include an image of the first page of the fax on the Fax Sent
Confirmation report if you select On (Fax Send) or On (Send and Receive), and if
you scan the fax to send from memory or use the Scan and Fax option.
Work with ink cartridges.
To enable fax confirmation
1. Touch
(right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Fax Reports.
3. Touch Fax Confirmation.
4. Touch to select one of the following options.
Off Does not print a fax confirmation report when you send and receive
On (Fax Send) Prints a fax confirmation report for every fax you send.
On (Fax Receive) Prints a fax confirmation report for every fax you receive.
On (Send and
Receive)
faxes successfully. This is the default setting.
Prints a fax confirmation report for every fax you send and receive.
To include an image of the fax on the report
1. Touch
(right arrow), and then touch Setup.
2. Touch Fax Reports, and then touch Fax Confirmation.
3. Touch On (Fax Send) or On (Send and Receive).
4. Touch Fax Confirmation with image.
Use reports 65
Chapter 5
Print fax error reports
You can configure the printer so that it automatically prints a report when there is an error
during transmission or reception.
To set the printer to print fax error reports automatically
1. Touch
2. Touch Fax Setup, and then touch Fax Reports.
3. Touch Fax Error Report.
4. Touch to select one of the following.
(right arrow), and then touch Setup.
On (Send and
Receive)
Off Does not print any fax error reports.
On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.
On (Fax Receive) Prints whenever a receiving error occurs.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. Touch
(right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Fax Reports.
3. Touch Fax Log.
Clear the fax log
Use the following steps to clear the fax log.
NOTE: Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. Touch
2. Do one of the following:
•Touch Tools.
•Touch Fax Setup, and then touch Fax Tools.
3. Touch Clear Fax Log.
(right arrow), and then touch Setup.
- Or -
Prints whenever a fax error occurs.
66 Fax
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur.
Details include the fax number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. Touch
2. Touch Fax Setup, and then touch Fax Reports.
3. Touch Last Transaction.
(right arrow), and then touch Setup.
Print a Caller ID Report
Use the following procedure to print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. Touch
2. Touch Fax Setup, and then touch Fax Reports.
3. Touch Caller ID Report.
(right arrow), and then touch Setup.
View the Call History
Use the following procedure to view a list of all the calls placed from the printer.
NOTE: The call history cannot be printed. You can only view it from the printer’s
control panel display.
To view the Call History
1. Touch
2.
Touch
(right arrow), and then touch Fax.
(Call History).
Use reports 67
6 Web Services
The printer offers innovative, web-enabled solutions that can help you quickly access the
Internet, obtain documents, and print them faster and with less hassle—and all without
using a computer.
NOTE: To use these web features, the printer must be connected to the Internet
(either using an Ethernet cable or wireless connection). You cannot use these web
features if the printer is connected using a USB cable.
This section contains the following topics:
•
What are Web Services?
Set up Web Services
•
Use Web Services
•
Remove Web Services
•
What are Web Services?
The printer includes the following Web Services:
HP ePrint
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled
printer anytime, from any location. It’s as simple as sending an email to the email address
assigned to your printer when you enable Web Services on the printer. No special drivers
or software are needed. If you can send an email, you can print from anywhere, using
HP ePrint.
Once you have signed up for an account on ePrintCenter, you can sign in to view your
HP ePrint job status, manage your HP ePrint printer queue, control who can use your
printer’s HP ePrint email address to print, and get help for HP ePrint.
Printer Apps
Printer Apps allow you to easily locate and print preformatted web content, directly from
your printer. You can also scan and store your documents digitally on the Web.
Printer Apps provide a wide range of content, from store coupons to family activities,
news, travel, sports, cooking, photos, and many more. You can even view and print your
online images from popular photo sites
Certain Printer Apps also allow you to schedule the delivery of app content to your printer.
Pre-formatted content designed specifically for your printer means no cut-off text and
pictures and no extra pages with only one line of text. On some printers, you can also
choose paper and print quality settings on the print preview screen.
All without even having to turn on your computer!
68 Web Services
Set up Web Services
To set up Web Services, complete the following steps.
NOTE: Before you set up Web Services, make sure you are connected to the
Internet using either a wired (Ethernet) or wireless connection.
Set up Web Services using the HP printer software
In addition to enabling key printer features, you can use the HP printer software that came
with your printer to set up Web Services. If you didn’t set up Web Services when you
installed the HP software on your computer, you can still use the software to set up Web
Services.
To set up Web Services, complete the following steps for your operating system:
Windows:
1. From the computer desktop, click Start, select Programs or All Programs, click
HP, click the folder for your printer, and then select the icon with your printer’s name.
2. Double-click Web Connected Solutions, and then double-click ePrint Setup. The
printer’s embedded web server opens.
3. On the Web Services tab, click Setup in the Web Services Settings section.
4. Click Accept Terms of Use and Enable Web Services, and then click Next.
5. Click Yes to allow the printer to automatically check for and install product updates.
6. If your network uses proxy settings when connecting to the Internet, enter these
settings.
7. Follow the instructions on the Web Services information sheet to finish the setup.
Mac OS X:
To set up and manage Web Services in Mac OS X, you can use the printer's embedded
web server (EWS). For more information, see
web server
Set up Web Services using the embedded
Set up Web Services using the printer’s control panel
The printer’s control panel provides an easy way to set up and manage Web Services.
To set up Web Services, complete the following steps:
1. Make sure the printer is connected to the Internet.
2.
On the printer control panel, touch
3. Touch Accept to accept the Web Services terms of use and enable Web Services.
4. In the Auto Update screen, touch Yes to allow the printer to automatically check for
and install product updates.
5. If your network uses proxy settings when connecting to the Internet, enter these
settings:
a. Touch Enter Proxy.
b. Enter the proxy server settings, and then touch Done.
6. Follow the instructions on the Web Services information sheet to finish the setup.
(Apps) or (HP ePrint).
Set up Web Services 69
Chapter 6
Set up Web Services using the embedded web server
You can use the printer’s embedded web server (EWS) to set up and manage Web
Services.
To set up Web Services, complete the following steps:
1. Open the EWS. For more information, see
2. On the Web Services tab, click Setup in the Web Services Settings section.
3. Click Accept Terms of Use and Enable Web Services, and then click Next.
4. Click Yes to allow the printer to automatically check for and install product updates.
5. If your network uses proxy settings when connecting to the Internet, enter these
settings.
6. Follow the instructions on the Web Services information sheet to finish the setup.
Embedded web server.
Use Web Services
The following section describes how to use and configure Web Services.
HP ePrint
HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.
To use HP ePrint, make sure to have the following:
• An Internet- and email-capable computer or mobile device
• An HP ePrint-capable printer on which Web Services has been enabled
TIP: For more information about managing and configuring HP ePrint settings and
to learn about the latest features, visit ePrintCenter at
Print using HP ePrint
To print documents using HP ePrint, complete the following steps:
1. On your computer or mobile device, open your email application.
NOTE: For information about using the email application on your computer or
mobile device, see the documentation provided with the application.
2. Create a new email message, and then attach the file that you want to print. For a list
of files that can be printed using HP ePrint, as well as guidelines to follow when using
HP ePrint, see
3. Enter the printer’s email address in the “To” line of the email message, and then select
the option to send the email message.
NOTE: Make sure that the printer’s email address is the only address listed in the
“To” line of the email message. If other email addresses are listed in the “To” line, the
attachments you are sending might not print.
Find the printer’s email address
To display your printer’s HP ePrint email address, complete the following steps:
Web Services and HP website specifications.
www.eprintcenter.com.
70 Web Services
From the Home screen, touch (HP ePrint).
The email address for the printer appears on the display.
Turn off HP ePrint
To turn off HP ePrint, complete the following steps:
1.
2. Touch ePrint, and then touch Off.
Printer Apps
Printer Apps allow you to easily locate and print pre-formatted web content, directly from
your printer.
Use Printer Apps
To use the Printer Apps on your printer, touch Apps on the printer’s control panel display,
and then touch the Print App you want to use.
For more information about individual Printer Apps, visit
Manage Printer Apps
You can manage your Printer Apps with ePrintCenter. You can add, configure, or remove
Printer Apps, and set the order in which they appear on your printer’s display.
TIP: To print the email address, touch Print.
From the Home screen, touch
NOTE: To remove all Web Services, see Remove Web Services.
(HP ePrint), and then touch Settings.
www.eprintcenter.com.
NOTE: To manage Printer Apps from ePrintCenter, create an account on
ePrintCenter and add your printer. For more information, visit
www.eprintcenter.com.
Turn off Printer Apps
To turn off Printer Apps, complete the following steps:
1.
From the Home screen, touch
2. Touch Apps, and then touch Off.
NOTE: To remove all Web Services, see Remove Web Services.
(HP ePrint), and then touch Settings.
Use Web Services 71
Chapter 6
Remove Web Services
To remove Web Services, complete the following steps:
1.
On the printer’s control panel display, touch
Settings.
2. Touch Remove Web Services.
(HP ePrint), and then touch
72 Web Services
7 Work with ink cartridges
To ensure the best print quality from the printer, you need to perform some simple
maintenance procedures. This section provides guidelines for handling the ink cartridges,
instructions for replacing the ink cartridges, and aligning and cleaning the printhead.
TIP: If you have problems copying documents, see Print quality troubleshooting.
This section contains the following topics:
•
Information on ink cartridges and the printhead
Check the estimated ink levels
•
Print when one or more ink cartridges are depleted
•
Replace the ink cartridges
•
Store printing supplies
•
Usage information collection
•
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• The instructions in this user guide are for replacing ink cartridges, and are not
intended for first time installation.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Be sure to turn off the printer properly. For more information, see
printer.
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the
cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
• If you are transporting the printer, do the following to prevent ink leaking from the
printer or other damage from occurring to the printer:
◦
Make sure you turn off the printer by pressing
sounds of internal motion stop before unplugging the printer. For more
information, see
◦ Make sure you leave the ink cartridges installed.
◦ The printer must be transported sitting flat; it should not be placed on its side,
back, front, or top.
Turn off the printer.
(Power) button. Wait until all
Turn off the
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.
Related topics
Check the estimated ink levels
Work with ink cartridges 73
Chapter 7
Check the estimated ink levels
You can check the estimated ink levels from the printer software or from the printer control
panel. For information about using these tools, see
the printer control panel. You can also print the Printer Status page to view this information
(see
Understand the Printer Status Report).
NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alert, consider having a replacement cartridge available
to avoid possible printing delays. You do not have to replace the cartridges until
prompted to do so.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the printer and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see
www.hp.com/go/inkusage.
Printer management tools and Use
Print when one or more ink cartridges are depleted
The printer can still operate when the black ink cartridge or one or more color ink
cartridges are depleted, but it will print more slowly. Also, the quality of printed documents
might be affected.
The printer will not be able to print when both the black cartridge and a color cartridge
are depleted.
• If the black cartridge is depleted, any black color in printed documents is created using
a combination of the remaining colors. As a result, blacks might not appear to be as
dark.
• If a color cartridge is depleted, the printer will print in grayscale using the black
cartridge.
When possible, replace any depleted ink cartridges. For information about how to install
new ink cartridges, see
CAUTION: While ink cartridges are not damaged when left outside of the printer,
the printhead does need to have all cartridges installed at all times after the printer is
set up and in use. Leaving one or more cartridge slots empty for an extended period
may lead to print quality problems and possibly damage the printhead. If you have
recently left a cartridge out of the printer for an extended period, or if you have had a
recent paper jam, and have noticed poor print quality, clean the printhead. For more
information, see
Replace the ink cartridges.
Clean the printhead.
74 Work with ink cartridges
Replace the ink cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies
recycling program.
If you do not already have replacement ink cartridges for the printer, see HP supplies and
accessories.
NOTE: At this time, some portions of the HP web site are available in English only.
NOTE: Not all cartridges are available in all countries/regions.
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.
To replace the ink cartridges
Use these steps to replace the ink cartridges.
1. Make sure the printer is turned on.
2. Open the ink cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the front of the ink cartridge to release it, and then remove it from the slot.
4. Remove the new ink cartridge from its packaging.
5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until
it is securely installed in the slot.
Replace the ink cartridges 75
Chapter 7
Make sure that you insert the ink cartridge into the slot that has the same colored
letter as the color you are installing.
6. Repeat steps 3 through 5 for each ink cartridge you are replacing.
7. Close the print-carriage access door.
Related topics
HP supplies and accessories
Store printing supplies
Ink cartridges can be left in the printer for extended periods of time. However, to assure
optimal ink cartridge health, be sure to turn off the printer properly. For more information,
see
Turn off the printer.
Usage information collection
The HP cartridges used with this printer contain a memory chip that assists in the
operation of the printer.
In addition, this memory chip collects a limited set of information about the usage of the
printer, which might include the following: the date when the cartridge was first installed,
the date when the cartridge was last used, the number of pages printed using the
cartridge, the page coverage, the printing modes used, any printing errors that might have
occurred, and the printer model. This information helps HP design future printers to meet
our customers' printing needs.
The data collected from the cartridge memory chip does not contain information that can
be used to identify a customer or user of the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HP's free return
and recycling program (HP Planet Partners:
from this sampling are read and studied in order to improve future HP printers. HP
partners who assist in recycling this cartridge might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information
on the memory chip. If you prefer to not allow access to this information, you can render
the chip inoperable. However, after you render the memory chip inoperable, the cartridge
cannot be used in an HP printer.
76 Work with ink cartridges
www.hp.com/recycle). The memory chips
If you are concerned about providing this anonymous information, you can make this
information inaccessible by turning off the memory chip's ability to collect the printer's
usage information:
To turn off usage information collection
1. On the printer control panel, touch
(right arrow), and then touch Setup.
2. Select Preferences, and then touch Cartridge Chip Information.
3. Touch OK to turn off usage information collection.
NOTE: If you turn off the memory chip's ability to collect the printer's usage
information, you can still continue to use the cartridge in the HP printer.
Usage information collection 77
8 Solve a problem
The information in this section suggests solutions to common problems. If your printer is
not operating correctly and these suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
General troubleshooting tips and resources
•
Solve printer problems
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve problems using Web Services and HP websites
•
Solve memory device problems
•
Solve wired (Ethernet) network problems
•
Solve wireless problems
•
Configure your firewall software to work with the printer
•
Solve printer management problems
•
Troubleshoot installation issues
•
Understand the Printer Status Report
•
Understand the network configuration page
•
Clear jams
•
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support web site at
provides information and utilities that can help you correct many common printer
problems. HP online support is available to all HP customers. It is the fastest source
for up-to-date printer information and expert assistance and includes the following
features:
• Fast access to qualified online support specialists
• HP software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the printer
For more information, see
3. Call HP support. Support options and availability vary by printer, country/region, and
language. For more information, see
78 Solve a problem
www.hp.com/go/customercare. This website
Obtain electronic support.
HP support by phone.
Obtain electronic support
To find support and warranty information, go to the HP web site at www.hp.com/go/
customercare. This website provides information and utilities that can help you correct
many common printer problems. If prompted, select your country/region, and then click
Contact HP for information about calling for technical support.
This web site also offers technical support, drivers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an email message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP software updates.
You can also obtain support from the HP software for Windows or Mac OS X, which
provide easy, step-by-step solutions to common printing problems. For more information,
see
Printer management tools.
Support options and availability vary by printer, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time
of publication and are applicable only for calls made on a land line. Different rates may
apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/go/customercare.
During the warranty period, you may obtain assistance from the HP Customer Care
Center.
NOTE: HP does not provide telephone support for Linux printing. All support is
provided online at the following web site:
a question button to begin the support process.
The HPLIP web site does not provide support for Windows or Mac OS X. If you are
using these operating systems, see
This section contains the following topics:
•
Before you call
Phone support period
•
Telephone support numbers
•
After the phone support period
•
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to
provide the following information:
• Model number (for more information, see
• Serial number (located on the back or bottom of the printer)
https://launchpad.net/hplip. Click the Ask
www.hp.com/go/customercare.
Find the printer model number)
HP support 79
Chapter 8
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm or moving
the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
80 Solve a problem
For the most current list of telephone support numbers, see www.hp.com/go/
customercare. This website provides information and utilities that can help you correct
many common printer problems.
www.hp.com/support
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HP support 81
Chapter 8
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support web site:
website provides information and utilities that can help you correct many common printer
problems. Contact your HP dealer or call the support phone number for your country/
region to learn more about support options.
www.hp.com/go/customercare. This
General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the HP
software, you can install it using the HP software CD included with the printer, or you
can download the HP software from the HP support web site,
customercare. This website provides information and utilities that can help you correct
many common printer problems.
Check or do the following before you begin troubleshooting:
• Try turning the printer off and then on again.
• For a paper jam, see
• For paper-feed problems, such as the paper skew and paper pick, see
feed problems.
•
• The power cord and other cables are working, and are firmly connected to the printer.
• Media is loaded correctly in the input tray and is not jammed in the printer.
• All packing tapes and materials are removed.
• The printer is set as the current or default printer. For Windows, set it as the default
• Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
(Power button) light is on and is not blinking. When the printer is turned on for
The
the first time, it takes approximately 9 minutes to initialize it after the ink cartridges
are installed.
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see
specifications.
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print
& Scan section of the System Preferences. See your computer's documentation for
more information.
programs that you are not using or restart the computer before attempting the task
again.
Clear jams.
www.hp.com/go/
Solve paper-
Electrical
Solve printer problems
This section contains the following topics:
•
The printer shuts down unexpectedly
The printer is making some unexpected noises
•
Alignment fails
•
The printer is not responding (nothing prints)
•
The printer prints slowly
•
82 Solve a problem
• Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer's power cord is connected firmly to a functioning power outlet. For
voltage requirements, see
Electrical specifications.
The printer is making some unexpected noises
You might hear some unexpected noises made by the printer. These are the servicing
sounds when the printer performs automatic servicing functions to maintain the health of
the printheads.
NOTE: To prevent any potential damage to your printer:
Do not turn off the printer while the printer is performing any servicing. If you are
turning off the printer, wait for the printer to come to a complete stop before turning
off using the
Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the
printer will perform extra servicing to protect the printheads.
(Power) button. For more information, see Turn off the printer.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper into
the input tray. If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment fails.
If the alignment process fails repeatedly, you may need to clean the printhead, or you
might have a defective sensor. To clean the printhead, see
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.hp.com/go/customercare. This website provides information and utilities that can
help you correct many common printer problems. If prompted, select your country/region,
and then click Contact HP for information on calling for technical support.
Clean the printhead.
The printer is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the printer setup
For more information, see
Check the HP software installation
If the printer is turned off when printing, an alert message should appear on your computer
screen; otherwise, the HP software provided with the printer might not be installed
General troubleshooting tips and resources.
Solve printer problems 83
Chapter 8
correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP
software. For more information, see
Check the cable connections
• Make sure both ends of the USB cable or Ethernet cable are secure.
• If the printer is connected to a network, check the following:
◦ Check the Link light on the back of the printer.
◦ Make sure you are not using a phone cord to connect the printer.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the printer. If there is a problem communicating with the printer, try temporarily disabling
the firewall. If the problem persists, the firewall is not the source of the communication
problem. Re-enable the firewall.
The printer prints slowly
Try the following solutions if the printer is printing very slowly.
•
Solution 1: Use a lower print quality setting
Solution 2: Check the ink levels
•
Solution 3: Contact HP support
•
Uninstall and reinstall the HP software.
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best
quality but are slower than Normal or Draft. Draft provides the fastest print speed.
Cause: The print quality was set to a high setting.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low on ink message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace
the ink cartridges until prompted to do so.
84 Solve a problem
NOTE: The printer can operate with one or more depleted cartridges. However,
printing with depleted cartridges slows the printer and affects the quality of printed
documents. If the black cartridge is depleted, blacks are not as dark. If a color
cartridge is depleted, output is in grayscale. When possible, replace the depleted
cartridge. Do not remove the depleted cartridge until you have a new ink cartridge
available. For information about how to install new cartridges, see
ink cartridges.
CAUTION: While ink cartridges are not damaged when left outside of the printer,
the printhead does need to have all cartridges installed at all times after the printer
is set up and in use. Leaving one or more cartridge slots empty for an extended
period may lead to print quality problems and possibly damage the printhead. If
you have recently left a cartridge out of the printer for an extended period and
have noticed poor print quality, clean the printhead. For more information, see
Clean the printhead.
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink. Printing with depleted
cartridges slows the printer.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/go/customercare. This website provides information and utilities
that can help you correct many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printer.
Replace the
Blank or partial page printed
Clean the printhead
Complete the printhead cleaning procedure. The printhead may need to be cleaned if the
printer was turned off incorrectly.
NOTE: Incorrectly turning off the printer can cause print quality problems like blank
or partial pages. Printhead cleaning can solve these problems, but turning off the
printer correctly can prevent them in the first place. Always turn the printer off by
pressing the
goes out before unplugging the power cord or turning off a power strip.
(Power button) on the printer. Wait until the (Power button) light
Solve printer problems 85
Chapter 8
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the media
loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media loaded
in the tray.
More than one page is being picked
For more information on paper-feed problems, see
There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the Print Quality Diagnostic page
Print a Print Quality Diagnostic page to help you decide whether to run any maintenance
tools to improve the print quality of your printouts. For more information, see
the Printer Status Report.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
printer. For more information, see
Set minimum margins.
Solve paper-feed problems.
Understand
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Check the paper size
Make sure the selected paper size matches the actual loaded paper size.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack of
media, and make sure the tray is not overloaded. For more information, see
media.
Load
86 Solve a problem
Check the media size
• Content on a page might be cut off if the document size is larger than the media that
you are using.
• Make sure the media size selected in the printer driver match the size of media loaded
in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin settings
for the document do not exceed the printable area of your printer. For more information,
see
Set minimum margins.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings correctly. See the release notes for known software
conflicts, refer to the application's documentation, or contact the software manufacturer
for specific help.
Print.
TIP: If you are using a computer running Windows, you can visit the HP online
support website at
and utilities that can help you correct many common printer problems.
www.hp.com/go/customercare. This website provides information
Print quality troubleshooting
Try the solutions in this section to resolve print quality problems in your printout.
•
Solution 1: Make sure you are using genuine HP ink cartridges
Solution 2: Check the ink levels
•
Solution 3: Check the paper loaded in the input tray
•
Solution 4: Check the paper type
•
Solution 5: Check the print settings
•
Solution 6: Print and evaluate a print quality report
•
Solution 7: Contact HP support
•
Solution 1: Make sure you are using genuine HP ink cartridges
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
Print quality troubleshooting 87
Chapter 8
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply are not covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until prompted to do so.
NOTE: The printer can operate with one or more depleted cartridges. However,
printing with depleted cartridges slows the printer and affects the quality of printed
documents. If the black cartridge is depleted, blacks are not as dark. If a color
cartridge is depleted, output is in grayscale. When possible, replace the depleted
cartridge. Do not remove the depleted cartridge until you have a new ink cartridge
available to replace. For information about how to install new cartridges, see
Replace the ink cartridges.
CAUTION: While ink cartridges are not damaged when left outside of the printer,
the printhead does need to have all cartridges installed at all times after the printer
is set up and in use. Leaving one or more cartridge slots empty for an extended
period may lead to print quality problems and possibly damage the printhead. If
you have recently left a cartridge out of the printer for an extended period, or if
you have had a recent paper jam, and have noticed poor print quality, clean the
printhead. For more information, see
Clean the printhead.
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
88 Solve a problem
Solution 3: Check the paper loaded in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the print side facing down. For example, if you are loading glossy
photo paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the printhead during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.
For more information, see:
Load media
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 4: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type with
ColorLok technology that is appropriate for the printer. All papers with the ColorLok
logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and dry faster than
ordinary plain papers.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This prevents the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges is not necessary.
For more information, see:
Select print media
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Print quality troubleshooting 89
Chapter 8
Solution 5: Check the print settings
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded
in the printer.
You might need to choose a lower print quality setting if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper is loaded in
the input tray.
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the printer, print
settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
Select print media
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Print and evaluate a print quality report
Solution:
To print a print quality report
• Control panel: Touch
(right arrow), touch Setup, touch Reports, and then
touch Print Quality Report.
• Embedded web server: Click the Tools tab, click Print Quality Toolbox under
Utilities, and then click the Print Quality Report button.
• HP Utility (Mac OS X): In the Information And Support section, click Print
Quality Diagnostics, and then click Print.
90 Solve a problem
6700
6700
If defects are seen on the Print Quality Diagnostic report, follow the steps below:
1. If the lines in Test Pattern 1 are not straight and connected, align the printer. For
more information, see
Align the printhead.
2. If you see white lines in any of the color blocks in Test Pattern 2, clean the
printhead. For more information, see
Clean the printhead.
3. If you see white or dark lines where the arrows are pointing in Test Pattern 3, align
the printer. For more information, see
Align the printhead.
Cause: Print quality problems can have many causes: software settings, a poor
image file, or the printing system itself. If you are unhappy with the quality of your
Print quality troubleshooting 91
Chapter 8
prints, a Print Quality Diagnostic page can help you determine if the printing system
is working correctly.
Solution 7: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
TIP: If you are using a computer running Windows, you can visit the HP online
support website at
information and utilities that can help you correct many common printer problems.
Cause: There was a problem with the printhead.
Printhead maintenance
If you are experiencing problems with printing, you might have a problem with the
printhead. You should perform the procedures in the following sections only when
directed to do so for resolving print quality issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and
shorten the life of the cartridges.
This section contains the following topics:
•
Clean the printhead
Align the printhead
•
www.hp.com/go/customercare. This website provides
Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality of
the printed page. You should only initiate the next phase of cleaning if the print quality is
poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning the
printer. If print quality problems persist after cleaning and aligning, contact HP support.
For more information, see
NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning
process takes a few minutes. Some noise might be generated in the process. Before
cleaning the printhead, make sure you load paper. For more information, see
media.
Not turning the printer off correctly can cause print quality problems. For more
information, see
92 Solve a problem
HP support.
Load
Turn off the printer.
To clean the printhead from the control panel
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more
information, see
2. Touch
(right arrow), and then touch Setup.
Load standard-size media.
3. Touch Tools, and then touch Clean Printhead.
To clean the printhead from Toolbox (Windows)
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more
information, see
2. Open Toolbox. For more information, see
Load standard-size media.
Open the Toolbox.
3. From the Device Services tab, click the icon to the left of Clean Printheads.
4. Follow the onscreen instructions.
To clean the printhead from HP Utility (Mac OS X)
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more
information, see
2. Open HP Utility. For more information, see
Load standard-size media.
HP Utility (Mac OS X).
3. In the Information And Support section, click Clean Printheads.
4. Click Clean, and then follow the onscreen instructions.
To clean the printhead from the embedded web server (EWS)
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more
information, see
2. Open the EWS. For more information, see
Load standard-size media.
To open the embedded web server.
3. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.
4. Click Clean Printhead and follow the onscreen instructions.
Align the printhead
The printer automatically aligns the printhead during the initial setup.
You might want to use this feature when the printer status page shows streaking or white
lines through any of the blocks of color or if you are having print quality issues with your
printouts.
To align the printhead from the control panel
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more
information, see
2. On the printer control panel, touch
Load standard-size media.
(right arrow), and then touch Setup.
3. Touch Tools, and then select Align Printer.
To align the printhead from Toolbox (Windows)
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more
information, see
2. Open Toolbox. For more information, see
Load standard-size media.
Open the Toolbox.
Print quality troubleshooting 93
Chapter 8
3. From the Device Services tab, click the icon to the left of Align Printheads.
4. Follow the onscreen instructions.
To align the printhead from HP Utility (Mac OS X)
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more
information, see
2. Open HP Utility. For more information, see
3. In the Information And Support section, click Align Printhead.
4. Click Align, and then follow the onscreen instructions.
To align the printhead from the embedded web server (EWS)
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more
information, see
2. Open the EWS. For more information, see
3. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.
4. Click Align Printhead and follow the onscreen instructions.
Load standard-size media.
Load standard-size media.
Solve paper-feed problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer problems.
HP Utility (Mac OS X).
To open the embedded web server.
Media is not supported for the printer or tray
Use only media that is supported for the printer and the tray being used. For more
information, see
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
Media specifications.
Load media. Fan
94 Solve a problem
Media is not coming out correctly
• Make sure the output tray extender is fully extended; otherwise, printed pages may
fall off the printer.
• Remove excess media from the output tray. There is a limit to the number of sheets
the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the printer and reload the media correctly, making sure that the
paper guides are aligned correctly.
• Load media into the printer only when it is not printing.
• Remove and replace the automatic two-sided printing accessory (duplexer).
◦ Push the button on either side of the duplexer, and then remove the unit.
◦ Reinsert the duplexer into the printer.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure the tray is not overloaded with paper.
• Use HP media for optimum performance and efficiency.
Solve paper-feed problems 95
Chapter 8
Solve copy problems
If the following topics do not help, see HP support for information about HP support.
•
No copy came out
Copies are blank
•
Documents are missing or faded
•
Size is reduced
•
Copy quality is poor
•
Copy defects are apparent
•
The printer prints half a page, then ejects the paper
•
Paper mismatch
•
No copy came out
• Check the power
Make sure that the power cord is securely connected, and the printer turned on.
• Check the status of the printer
◦ The printer might be busy with another job. Check the control panel display for
information about the status of jobs. Wait for any job that is processing to finish.
◦ The printer might be jammed. Check for jams. See
• Check the trays
Make sure that media is loaded. For more information, see
Clear jams.
Load media.
Copies are blank
• Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). For more information, see
• Check the settings
The contrast setting might be set too light. On the printer control panel, touch Copy,
touch Lighter Darker, and then use the arrows to create darker copies.
• Check the trays
If you are copying from the automatic document feeder (ADF), make sure that the
originals have been loaded correctly. For more information, see
the automatic document feeder (ADF).
96 Solve a problem
Media specifications.
Load an original in
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