HP 650 Maintenance and Service Guide

HP 650 Notebook PC
Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: April 2012
Document Part Number: 694073-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
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iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 6
Finding your hardware and software information ......................................................................... 6
Display ................................................................................................................................... 6
Button ..................................................................................................................................... 8
Keys ....................................................................................................................................... 9
Lights .................................................................................................................................... 10
TouchPad .............................................................................................................................. 11
Front ..................................................................................................................................... 11
Left side ................................................................................................................................ 12
Right side .............................................................................................................................. 14
Bottom .................................................................................................................................. 15
3 Illustrated parts catalog .................................................................................................. 16
Service tag ............................................................................................................................ 17
Computer major components ................................................................................................... 18
Display assembly subcomponents ............................................................................................. 22
Mass storage devices ............................................................................................................. 23
Miscellaneous parts ................................................................................................................ 24
Sequential part number listing .................................................................................................. 25
4 Removal and replacement procedures ............................................................................ 29
Preliminary replacement requirements ....................................................................................... 29
Tools required ......................................................................................................... 29
Service considerations ............................................................................................. 29
Plastic parts ............................................................................................. 29
Cables and connectors ............................................................................. 29
Drive handling ......................................................................................... 30
Grounding guidelines .............................................................................................. 30
Electrostatic discharge damage .................................................................. 30
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Packaging and transporting guidelines ........................................ 32
Component replacement procedures ........................................................................................ 34
Service tag ............................................................................................................. 34
Computer feet ......................................................................................................... 35
Battery ................................................................................................................... 36
Memory module ...................................................................................................... 37
WLAN module ........................................................................................................ 38
Keyboard ............................................................................................................... 40
Optical drive .......................................................................................................... 44
Hard drive ............................................................................................................. 46
RTC battery ............................................................................................................ 49
Top cover ............................................................................................................... 50
Power button board ................................................................................................. 53
TouchPad button board ............................................................................................ 54
Optical drive connector cable ................................................................................... 57
Speakers ................................................................................................................ 59
USB board ............................................................................................................. 61
System board ......................................................................................................... 63
Fan/heat sink assembly ........................................................................................... 65
Processor ............................................................................................................... 67
Display assembly .................................................................................................... 69
Power connector cable ............................................................................................ 78
5 Setup Utility (BIOS) and Advanced System Diagnostics .................................................... 80
Starting Setup Utility ............................................................................................................... 80
Using Setup Utility .................................................................................................................. 80
Changing the language of Setup Utility ...................................................................... 80
Navigating and selecting in Setup Utility .................................................................... 81
Display system information ....................................................................................... 81
Restoring factory default settings in Setup Utility .......................................................... 81
Exiting Setup Utility ................................................................................................. 82
Updating the BIOS ................................................................................................................. 82
Determing the BIOS version ...................................................................................... 82
Downloading a BIOS update .................................................................................... 83
Using Advanced System Diagnostics ........................................................................................ 84
6 Specifications ................................................................................................................. 85
Computer specifications .......................................................................................................... 85
15.6-in, SVA, display panel display specifications ..................................................................... 86
Hard drive specifications ........................................................................................................ 87
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7 Backup and recovery ...................................................................................................... 88
Restore ................................................................................................................................. 88
Creating recovering media ...................................................................................................... 89
Performing a system restore ..................................................................................................... 90
Restoring using the dedicated recovery partition (select models only) ............................. 90
Restoring using the recovery media ........................................................................... 91
Changing the computer boot order ............................................................................ 91
Backing up and recovering your information ............................................................................. 92
Using Windows Backup and Restore ......................................................................... 93
Using Windows system restore points ........................................................................ 93
When to create restore points .................................................................... 93
Create a system restore point ..................................................................... 93
Restore to a previous date and time ............................................................ 94
8 Power cord set requirements .......................................................................................... 95
Requirements for all countries .................................................................................................. 95
Requirements for specific countries and regions ......................................................................... 96
9 Recycling ........................................................................................................................ 97
Index ................................................................................................................................. 98
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1 Product description

Category Description
Product Name HP 650 Notebook PC
Processors
Intel® Core® i5-3210M 2.50-GHz processor (3.0-MB L3 cache, 35 W; not supported on computer models equipped with Windows® 7 Starter, 32-bit operating system)
Intel Core i3-3110M 2.30-GHz processor (3.0-MB L3 cache, 35 W; not supported on computer models equipped with Windows 7 Starter, 32-bit operating system)
Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3 cache, 35 W; not supported on computer models equipped with Windows 7 Starter, 32-bit operating system)
Intel Core i3-2350M 2.20-GHz processor (3.0-MB L3 cache, 35 W; not supported on computer models equipped with Windows 7 Starter, 32-bit operating system)
Intel Core i3-2308M 2.10-GHz processor (3.0-MB L3 cache, 35 W; not supported on computer models equipped with Windows 7 Starter, 32-bit operating system)
Intel Pentium B970 TJ85 2.30-GHz processor (2.0-MB L3 cache, dual core, 35 W; not supported on computer models equipped with Windows 7 Starter, 32-bit operating system)
Intel Pentium B960 TJ85 2.20-GHz processor (2.0-MB L3 cache, dual core, 35 W; not supported on computer models equipped with Windows 7 Starter, 32-bit operating system)
Chipset
Intel Celeron DC B820 1.70-GHz processor (2.0-MB L3 cache, dual core, 35 W)
Intel Celeron DC B815 1.60-GHz processor (2.0-MB L3 cache, dual core, 35 W)
Intel Celeron DC B730 1.80-GHz processor (2.0-MB L3 cache, dual core, 35 W)
Intel HM75 Express chipset (only on computer models equipped an Intel Core i5 or Intel Core i3 processor)
Intel HM70 Express chipset (only on computer models equipped an Intel Pentium or Intel Celeron processor)
1
Category Description
Graphics Internal graphics:
Universal memory architecture (UMA) with shared video memory
Intel HD Graphics 4000 (GT2) on computer models equipped with an Intel Core i5-3210M or Intel Core i3-3110M processor
Intel HD Graphics 3000 (GT2) on computer models equipped with an Intel Core i3-2370M, Intel Core i3-2350M, or i3-2330M processor
Intel HD Graphics (GT1) on computer models equipped with an Intel Pentium or Intel Celeron processor
Supports HD decode, HDMI, and DX11 (DX11 not supported on computer models equipped with an Intel Core i3-2370M, i3-2350M, or i3-2330M processor)
Panel 15.6-in, light-emitting diode (LED), SVA, HD, BrightView (1366×768) display;
typical brightness: 200 nits
All display assemblies include one or two wireless local area network (WLAN) antenna cables
Supports low voltage differential signalling (LVDS)
Memory Two customer-accessible/upgradable memory module slots
DDR3/1333-MHz dual-channel support (DDR3/1600-MHz downgrade to DDR3-1333)
Supports 8192-MB of system RAM in the following configurations:
8192-MB (4096-MB×2; not supported on computer models equipped with a 32-bit operating system)
6144-MB (4096-MB+2048×1; not supported on computer models equipped with a 32-bit operating system)
4086-MB (4096-MB×1 or 2048×2; not supported on computer models equipped with Windows 7, 32-bit operating system)
2048-MB (2048×1; not supported on computer models equipped with Windows 7, 32-bit operating system)
2 Chapter 1 Product description
Category Description
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in)
thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
750-GB, 5400-rpm, 9.5-mm (not supported on computer models equipped with Windows 7, 32-bit operating system)
640-GB, 5400-rpm, 9.5-mm (not supported on computer models equipped with Windows 7, 32-bit operating system)
500-GB, 5400-rpm, 9.5-mm
320-GB, 5400-rpm, 9.5-mm
Optical drive Fixed
Serial ATA
12.7-mm tray load
Supports DVD±RW Double-Layer with SuperMulti Drive
Supports zero power optical drive
Audio and video Two Altec-Lansing speakers
HD audio
Supports Microsoft premium requirements
VGA webcamera (fixed, no tilt with activity LED; 640×480 by 24 frames per
second)
One digital microphone
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of
wireless module
One or two WLAN antennas built into display assembly, varying by
computer model
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Category Description
Support for the following WLAN formats:
Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter
Atheros HB125 802.11b/g/n 1×1 WLAN module
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
Ralink RT5390F 802.11b/g/n 1×1 WLAN module
Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter
External media cards HP Multi-Format Digital Media reader with push-push technology, supporting:
Secure Digital (SD) Memory Card
Secure Digital Extended Capacity (SDxC) Memory Card
Secure Digital High Capacity (SDHC) Memory Card
MultiMediaCard (MMC)
Ports
Keyboard/pointing devices Full-size (15.6-in.), textured, pocket keyboard, no numeric keypad
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-
Taps enabled by default
Power requirements 65W RC, V, EM, 3-wire HP Smart AC adapter with localized cable plug
Audio-in (mono microphone)
Audio-out (stereo headphone)
HDMI v1.4 supporting: up to 1920×1200 @ 60Hz
HP Smart AC adapter
RJ-45 (Ethernet Gigabit support with LED indicators)
USB 2.0 ports on computer: 3 (2 on one side, 1 on other; USB port allocation: 3 for the computer, 1 for camera 1 for MiniCard)
VGA (Dsub 15 pin) supporting: 2048×1536 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide­aspect vs. standard aspect video
zoom as default
support (3-wire plug with ground pin, supports 3-pin DC connector)
Supports the following batteries:
4 Chapter 1 Product description
6-cell, 55-Wh, 2.55-Ah, Li-ion battery
6-cell, 47-Wh, 2.20-Ah, Li-ion battery
Category Description
Security Supports security cable lock
Operating system Preinstalled:
Windows® 7 Home Basic 64-bit
Windows 7 Home Premium 64-bit
Windows 7 Starter 32-bit (not supported on computer models equipped with a 640- or 500-GB hard drive or with 2-GB of system memory)
FreeDOS
Preinstalled: SuseLinux (does not support EnergyStar)
Serviceability End user replaceable parts:
AC adapter
Battery
Hard drive
Memory module
Optical drive
WLAN module
5

2 External component identification

Finding your hardware and software information

Select Start > Computer.
A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state drives (SSD), or a secondary hard drive.
To find out what software is included on your computer, select Start > All Programs.

Display

Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
(2) Internal microphone Records sound.
6 Chapter 2 External component identification
with WLANs.
Item Component Description
(3) Webcam Records video, captures still photographs, and allows
video conferences and online chat by means of streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
(4) Webcam light On: The webcam is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Display
7

Button

Component Description
Power button
When the computer is off, press the button to turn on the computer.
When the computer is on, press the button briefly to initiate Sleep.
When the computer is in the Sleep state, press the button briefly to exit Sleep.
When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options.
8 Chapter 2 External component identification

Keys

Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Used in conjunction with hotkeys.
(3) Windows logo key Displays the Windows Start menu.
(4) Action keys Execute frequently used system functions.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
Keys
9

Lights

Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all
capital letters.
(2) Power light
(3) Wireless light
White: The computer is on.
Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on.
Amber: All wireless devices are off.
10 Chapter 2 External component identification

TouchPad

Item Component Description
(1) TouchPad on/off button Turns the TouchPad on or off.

Front

(2) TouchPad light
(3) TouchPad zone Moves the on-screen pointer and selects or activates items
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
Component Description
Speakers Produce sound.
On: The TouchPad is off.
Off: The TouchPad is on.
on the screen.
TouchPad
11

Left side

Item Component Description
(1) External monitor port Connects an external VGA monitor or projector.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(3) RJ-45 (network) jack Connects a network cable.
(4) HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio device.
(5) USB port Connects an optional USB device.
(6) Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(7) Audio-out (headphone) jack Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
12 Chapter 2 External component identification
Item Component Description
(8) Digital Media slot Supports the following digital card formats:
Secure Digital (SD) Memory Card
Secure Digital Extended Capacity (SDxC) Memory Card
Secure Digital High Capacity (SDHC) Memory Card
MultiMediaCard (MMC)
(9) Hard drive light Blinking white: The hard drive is being accessed.
(10) Power light
White: The computer is on.
Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
Left side
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Right side

Item Component Description
(1) Optical drive Reads and writes (select models only) to an optical disk.
(2) Optical drive light
(3) Optical drive eject button Releases the disc tray.
(4) USB port Connects an optional USB device.
(5) AC adapter light
(6) Power connector Connects an AC adapter.
(7) Security cable slot Attaches an optional security cable to the computer.
Green: The optical drive is being accessed.
Off: The optical drive is idle.
CAUTION: While there are multiple USB ports on the
same side, only one USB port will able to support a high power device at a time.
White: The AC adapter is connected and the battery is charged.
Amber: The AC adapter is connected and the battery is charging.
Off: The computer is using DC power.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being mishandled or stolen.
14 Chapter 2 External component identification

Bottom

Item Component Description
(1) Battery bay Holds the battery.
(2) Vents (3) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(3) Battery release latch Releases the battery from the battery bay.
(4) Memory module/wireless module
compartment cover
(5) Hard drive compartment cover The hard drive compartment cover provides access to the
The memory module/wireless module compartment cover provides access to the memory module compartment, wireless module compartment, keyboard retention screw, and optical drive bay.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact customer support through Help and Support.
hard drive bay and the RTC battery.
Bottom
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3 Illustrated parts catalog

16 Chapter 3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.
Item Description Function
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
each product.
(3) Part number/Product number (p/n) This number provides specific information about the
product's hardware components. The part number helps a service technician to determine what components and parts are needed.
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
Service tag
17

Computer major components

Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see
18 Chapter 3 Illustrated parts catalog
Display assembly subcomponents on page 22.
Item Component Spare part number
(2) Keyboard (includes keyboard cable):
For use in Belgium 646125-A41
For use in Bulgaria 646125-261
For use in Canada 646125-DB1
For use in the Czech Republic 646125-221
For use in Denmark, Finland, and Norway 646125-DH1
For use in France 646125-051
For use in Germany 646125-041
For use in Greece 646125-DJ1
For use in Hungary 646125-211
For use in Israel 646125-BB1
For use in Italy 646125-061
For use in Latin America 646125-161
For use in the Netherlands 646125-B31
For use in Portugal 646125-131
For use in Russia 646125-251
For use in Saudi Arabia 646125-171
For use in Slovenia 646125-BA1
For use in Spain 646125-071
For use in Switzerland 646125-BG1
For use in Turkey 646125-141
For use in the United Kingdom 646125-031
For use in the United States 646125-001
(3) Top cover (includes the TouchPad board) 687703-001
(4) Power button board (includes cable) 686270-001
(5) TouchPad button board (includes bracket, TouchPad button board cable, and
TouchPad cable)
(6) Speakers (include speaker cables) 686279-001
(7) Optical drive connector cable (includes bracket) 686257-001
(8) USB board (includes cable) 686269-001
686271-001
(9) System board (includes replacement thermal material):
Equipped with Intel HM75 Express chipset and for use with computer models equipped
with an Intel Core i5 or i3 processor
Computer major components
687701-001
19
Item Component Spare part number
Equipped with Intel HM70 Express chipset and for use with computer models equipped
with an Intel Pentium or Celeron processor
(10) Processor (includes replacement thermal material):
Intel Core i5-3210M 2.50-GHz processor (3.0-MB L3 cache, 35 W) 680645-001
Intel Core i3-3110M 2.30-GHz processor (3.0-MB L3 cache, 35 W) 682417-001
Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3 cache, 35 W) 677152-001
Intel Core i3-2350M 2.20-GHz processor (3.0-MB L3 cache, 35 W) 653340-001
Intel Core i3-2308M (2.10-GHz processor 3.0-MB L3 cache, 35 W) 693542-001
Intel Pentium B970 TJ85 2.30-GHz processor (2.0-MB L3 cache, dual core, 35 W) 676785-001
Intel Pentium B960 TJ85 2.20-GHz processor (2.0-MB L3 cache, dual core, 35 W) 664662-001
Intel Celeron DC B820 1.70-GHz processor (2.0-MB L3 cache, dual core, 35 W) 690537-001
Intel Celeron DC B815 1.60-GHz processor (2.0-MB L3 cache, dual core, 35 W) 677153-001
Intel Celeron DC B730 1.80-GHz processor (2.0-MB L3 cache, dual core, 35 W) 690536-001
(11) Fan/heat sink assembly (includes replacement thermal material) 686259-001
(12) Power connector cable (includes bracket) 686258-001
(13) Base enclosure (includes battery cover lock latch, battery cover release latch, power
connector barrel, and RJ45 cover)
687702-001
686253-001
Rubber Feet Kit (not illustrated, includes front and rear rubber feet) 686276-001
(14) Battery:
6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593554-001
6-cell, 47-Wh, 2.20-Ah, Li-ion battery 593553-001
(15) DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel
and optical drive bracket)
(16) RTC battery 686274-001
(17) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
750-GB, 5400-rpm, 9.5-mm 634250-001
640-GB, 5400-rpm, 9.5-mm 669300-001
500-GB, 5400-rpm, 9.5-mm 669299-001
320-GB, 5400-rpm, 9.5-mm 622643-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive
connector cable, and screws)
(18) Memory module (PC3, 12800, 1600-MHz):
4-GB memory module 652972-001
686268-001
686261-001
2-GB memory module 641369-001
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(19) WLAN module:
Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter 690019-001
Atheros HB125 802.11b/g/n 1×1 WLAN module 675794-001
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter
Ralink RT5390F 802.11b/g/n 1×1 WLAN module 670691-001
Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter 691415-001
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001
Cover Kit, includes: 686272-001
(20) Hard drive compartment cover (includes one captive screw, secured by a C-clip)
(21) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip)
657325-001
Computer major components
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Display assembly subcomponents

Item Component Spare part number
(1) Display bezel 686254-001
(2) Webcam/microphone module (includes double-sided adhesive) 686285-001
(3) 15.6-in, LED, SVA, HD, BrightView display panel 687700-001
(4) Display Hinge Cover Kit (includes left and right display hinge covers) 686260-001
(5) Display hinges (includes vertical support brackets) 686262-001
(6) Display panel cable (includes webcam/microphone module cable) 686256-001
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