HP (Hewlett-Packard) 620N, 615N User Manual

hp jetdirect

620n/615n

Print Server

setup

guide

Setup Guide

HP Jetdirect Print Servers

Models 620n/615n (EIO)

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 1/2004

Applicable Products:

J7934A, J6057A

Trademark Credits

Microsoft®, MS-DOS®, Windows®, Microsoft Windows NT® are trademarks or U.S. registered trademarks of Microsoft Corporation. NetWare® and Novell® are registered trademarks of Novell Corporation. IBM®, AIX® are registered trademarks of International Business Machines Corp. Ethernet is a registered tradem ar k o f Xero x Corporation. PostScript® is a trademark of Adobe Systems, Incorporated. UNIX® is a registered trademark of the Open Group.

Safety Considerations

Prior to the installation and use of this product, review all safety markings and instructions.

Instruction Manual Symbol: If the product is

marked with this symbol, refer to the product manuals to protect the product from damage.

WARNING: Denotes a hazard that can cause injury.

CAUTION: Denotes a hazard that can damage equipment or data.

Do not proceed beyond a WARNING or CAUTION notice until you have understood the hazard and have taken appropriate steps.

Table of Contents

1. Introduction

What You Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

For Help... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2. Installation Procedures

Verify Printer Operation . . . . . . . . . . . . . . . . . . . . . . . . . 10

Remove Power to Printer, Install the Hardware . . . . . . 11

Verify Jetdirect Print Server Operation. . . . . . . . . . . . . 12

If Required, Configure Jetdirect With Your Network

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Add the Printer to Your Network Server or System . . . 16

Microsoft or Novell NetWare Networks . . . . . . 17

UNIX Networks . . . . . . . . . . . . . . . . . . . . . . . . . 19

Apple Mac OS Networks . . . . . . . . . . . . . . . . . . 19

To View Documents on the CD-ROM . . . . . . . . 20

3. Troubleshooting Tools

HP Jetdirect Configuration Page . . . . . . . . . . . . . . . . . . 22

10/100Base-TX Link Configuration . . . . . . . . . . . . . . . . 22

Link-Speed LEDs . . . . . . . . . . . . . . . . . . . . . . . . 23

Link Troubleshooting . . . . . . . . . . . . . . . . . . . . . 23

Resetting to Factory Defaults . . . . . . . . . . . . . . . . . . . . . 25

Controlling Network Protocols . . . . . . . . . . . . . . . . . . . . 25

Enabling or Disabling Network Protocols . . . . . 26

A. Introduction to Network Printing

Network Printing Configurations . . . . . . . . . . . . . . . . . . 27

Network Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Network Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Setting Up Your Network Printer . . . . . . . . . . . . . . . . . 29

B. HP Jetdirect Solutions Summary

Tools Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Supported Network Protocols . . . . . . . . . . . . . . . . . . . . . 32

HP Installation Software. . . . . . . . . . . . . . . . . . . . . . . . . 33

C. HP Jetdirect EIO Control Panel Menus

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Classic Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Graphical Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . 40

D. Specifications and Regulatory Statements

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Regulatory Statements . . . . . . . . . . . . . . . . . . . . . . . . . . 46

E. Warranty Service

F. HP Support and Service

HP Support Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Firmware Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

HP Support By Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Introduction

HP Jetdirect EIO internal print servers are network interface cards for HP Enhanced Input/Output (EIO) printers and MFP (multifunction peripheral) products. With an HP Jetdirect print server, you can connect and share your printer anywhere on your network and print at network speeds.

HP Jetdirect EIO print servers support connection to Fast Ethernet (IEEE 802.3/802.3u 10/100Base-TX) networks. The print server provides a single RJ-45 connector port for a network connection using an unshielded, twisted-pair network cable. See Figure 1-1.

Figure 1-1 HP Jetdirect EIO Print Server

When connected and powered on, the print server autonegotiates with your network to operate with a link speed of either 10 or 100 Mbps, and to communicate using full- or half-duplex mode. However, you can manually configure the link using the printer control panel, or other configuration tools once network communications is established.

A typical network using an HP Jetdirect EIO print server is illustrated in Figure 1-2.

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Introduction 6

Figure 1-2 Typical HP Jetdirect Print Server Installation

HP Jetdirect EIO

Using the HP Jetdirect print server, setting up your network printer is easy.

● Install the HP Jetdirect print server hardware and connect the

printer to your network.

● Use network installation software to configure the print server

for network communications, and to add the printer on each computer system that will send print jobs directly to the printer.

For detailed instructions, see Chapter 2.

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Introduction 7

What You Need

● HP printer with an available EIO slot.

We assume that you have an HP EIO printer that is operating properly. Use the documentation supplied with your printer to assemble and test the printer.

● A working network with an available network connection, and

network cables with RJ-45 connectors.

We assume that you have a working network and an available network connection for your printer. A working network consists of multiple computers that can share files and other resources with each other over the network cables.

● For Windows systems, the printer’s software driver.

When using the CD-ROM supplied with your network-ready printer, the network installation software includes the driver.

When using the HP Jetdirect CD-ROM to install a network printer, you will need to obtain the driver. You can obtain your printer driver from one of the following sources:

■ the printing system CD-ROM supplied with your printer

■ HP’s support Web site: http://www.hp.com/go/support

■ the automated driver download feature of the HP installation

wizard on the HP Jetdirect CD-ROM. (If you have Internet access, the printer installation software on the HP Jetdirect CD-ROM can automatically download and install the printer driver. )

Note The HP installation wizard requires a printer driver

file with the appropriate extension (*.inf) to complete the installation. The applicable drivers are commonly referred to as the “Add Printer” drivers, or the “Corporate User” printer drivers.

● For other systems, see the software installation tools summary

in Appendix B

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Introduction 8

For Help...

For advanced topics or more information, see other documentation for this product supplied electronically on the HP Jetdirect CDROM.

For release notes, see the “Readme” file in the root directory of the HP Jetdirect CD-ROM.

For Web-based or direct phone support, refer to the HP support information in Appendix F

Note For toll-free phone support in the USA and Canada,

call HP support at:

1-800-HPINVENT (1-800-474-6836)

For updated HP support telephone numbers and available services worldwide, visit:

http://www.hp.com/support/support_assistance

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Introduction 9

Installation Procedures

CAUTION HP Jetdirect cards contain electronic

components that can be damaged by static electricity through electrostatic discharge (ESD). To prevent ESD damage, maintain frequent

contact with any bare sheet metal surface on the printer. A grounding wrist strap (or similar device) is useful for this purpose. Handle the card carefully at all times. Avoid touching electronic components or circuit paths.

Verify Printer Operation

To verify that your printer is working properly, print a Printer Configuration page. The Printer Configuration page will display the operating status of the printer.

The steps to print a Printer Configuration page varies with each printer model. For most printers with a control panel, a menu map is provided to navigate the control panel menus. To print a Printer Configuration page, see your printer documentation for specific instructions.

Note The name of the Printer Configuration page may

also vary by printer model. For example, HP DesignJet printers provide a “Service Configuration print” that displays status information.

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Installation Procedures 10

Remove Power to Printer, Install the Hardware

Figure 2-1 Remove Power, Install and Connect the Card

RJ-45

1. Turn off the printer and remove the printer’s power cord.

2. Identify an available HP Enhanced I/O (EIO) slot (typically, in

the back of the printer).

Note For printers with multiple EIO slots, you can install

the print server into any EIO slot in the HP printer.

3. If the slot has a cover plate, remove it.

4. Insert the print server card. Align the card with the guide rails

in the slot.

5. Press the card into the slot until firmly seated and tighten each retaining screw a little at a time until both screws are secure.

6. Connect the network cable to the card using the RJ-45 connector port.

7. Turn on the printer.

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Installation Procedures 11

Verify Jetdirect Print Server Operation

1. Print a Jetdirect Configuration page and check for status

messages.

In most HP LaserJet printers, a Jetdirect Configuration page will automatically print when you print a Printer Configuration page.

In HP DesignJet printers, Jetdirect configuration information will be included on the Service Configuration print.

2. In the first section of the Jetdirect Configuration Page, look for the status message “I/O CARD READY”. See Figure 2-2

This section of the configuration page also contains productspecific information, such as:

■ HP Jetdirect product number

■ Firmware revision number

■ LAN Hardware (MAC) address

■ Manufacturing identification number

Note For a description of other messages that may appear

on the Jetdirect Configuration Page, refer to the applicable HP Jetdirect Administrator’s Guide located on the HP Jetdirect CD-ROM.

3. If I/O CARD READY appears, the card has been installed successfully. Proceed to If Required, Configure Jetdirect With

Your Network Settings.

If I/O CARD READY does not appear, check that you have:

■ Installed the print server correctly and properly connected the

print server to the network

■ Verified that the network is operating properly

You can turn the printer off and then on again to reinitialize the print server and try again.

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Installation Procedures 12

Note See Chapter 3 in this guide for link configuration

and troubleshooting information.

For persistent problems, refer to the HP Jetdirect Administrator’s Guide for this print server supplied electronically on the HP Jetdirect CD-ROM.

Figure 2-2 Example of HP Jetdirect Configuration Page

I/O CARD READY

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Installation Procedures 13

If Required, Configure Jetdirect With Your Network Settings

If your network requires that you configure network settings on the print server before you add the printer to your network systems, you can do so now.

However, in most cases, you can skip this section. Instead, you can proceed directly to Add the Printer to Your Network Server or

System. Use network installation software to both configure basic

network settings on the print server, and add the printer to your system configuration.

Configuration Tools

● For Microsoft Windows

systems, use the network setup software on the CD-

(Recommended) Use your network-ready printer CD-ROM.

ROM supplied with your printer (recommended), or on the HP Jetdirect

Or, use the HP Jetdirect CD-ROM.

CD-ROM supplied with the print server. This software will allow you to both configure the print server for operation on your network and add the printer to your system. See Add the Printer to Your Network Server or System

Note Printer CD-ROM software may not support printer

setup on Novell NetWare or other networks. See your printer documentation for supported networks.

● For TCP/IP networks, use

a Web browser to access the embedded Web server on the HP Jetdirect print server. The Web pages on the print server allow you to configure network parameters.

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Installation Procedures 14

For more information, see the applicable HP Jetdirect

+ XXXXXXXXXX + XXXXXXXXXXXX + XXXXXXXX

Administrator’s Guide on the HP Jetdirect CD-ROM.

● Use the printer’s control

panel (for printers with a supported control panel) to configure basic network

MENUS

+ XXXXXXXXXX + XXXXXXXXXXXX + XXXXXXXX

parameters on the print server. See Appendix C

for

more information.

● For TCP/IP networks, use an

advanced configuration method, such as BootP, DHCP, Telnet, or the “arp” and “ping” commands. For instructions, see the HP

Jetdirect Administrator’s Guide for this print server included on the HP Jetdirect CD-ROM.

● Use HP printer management software (such as HP Web

JetAdmin) or other network utilities to configure network

parameters. HP printer setup and management software can be downloaded from HP’s online support at:

http://www.hp.com/support/net_printing

Note After the print server is configured with network

parameters, the configuration values are saved and maintained even after the printer is turned off and back on again.

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Installation Procedures 15

Add the Printer to Your Network Server or System

Once the printer is configured for proper operation on your network, you can then add the printer on each computer that will send print jobs directly to the printer. To add the printer to your system configuration, you must use network printer installation software for your system. For a summary of HP installation software, see

Appendix B

Figure 2-3 Adding a Printer to Your System Configuration

For Windows systems, note the following:

● Installing the printer may be easier if you use the CD-ROM that

came with your network-ready printer instead of using the HP Jetdirect CD-ROM.

● The HP Jetdirect CD-ROM does not contain printer driver

software, which must be available to install and use your printer. The printer driver for your printer may be obtained and installed from the following sources:

■ the CD-ROM supplied with your printer.

■ HP online support at http://www.hp.com/go/support.

■ the automated driver download feature of the installation

wizard on the HP Jetdirect CD-ROM (Internet access must be active when you run the wizard).

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Installation Procedures 16

Note If you use the HP Jetdirect CD-ROM to install MFP

or All-in-One devices, some features (other than printing) may not be accessible.

This section provides information on using the HP Jetdirect CD-ROM software.

Microsoft or Novell NetWare Networks

To install the printer on a supported Windows system using the HP Jetdirect CD-ROM utility:

1. Insert the HP Jetdirect CD-ROM into your CD-ROM drive.

2. Wait for the installation utility to start automatically. If necessary, run SETUP.EXE from the root directory of the CD-ROM.

3. When the CD-ROM utility runs, select Install. This runs an installation wizard.

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Installation Procedures 17

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