HP 520-1220ef, 520-1230ef, h9-1280ef, h9-1225ef User Manual [fr]

Getting Started

The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of HP.

Hewlett-Packard Company

P.O. Box 4010

Cupertino, CA 95015–4010

USA

This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

Microsoft and Windows 7 are U.S. registered trademarks of Microsoft Corporation. The Windows logo and Windows 7 are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries/regions.

"Dr. Dre", "Beats" and the B logo are trademarks of Dr. Dre and Jimmy Iovine.

HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by copyright law.

The information in this document is subject to change without notice.

Understanding hard disk drive space

The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft® Windows operating system preinstalled may appear to be smaller than the size stated in the product specifications, in the documentation, or on the box. Hard disk drives are described and advertised by manufacturers in terms of decimal (base 10) capacity. Microsoft Windows and other programs, such as FDISK, use the binary (base 2) numbering system.

In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one gigabyte (GB) is equal to 1,000,000,000 bytes. In the binary numbering system, one megabyte is equal to 1,048,576 bytes, and one gigabyte is equal to 1,073,741,824 bytes. Because of the different measuring systems, you may see a difference between the size reported by Microsoft Windows and the size advertised. The storage capacity of the hard disk drive is as advertised.

Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the computer window because it shows information about one partition on the hard disk drive at a time. One of the partitions contains the System Recovery information.

Table of contents

1 Getting information ..................................................................................................... 1

2 Features ....................................................................................................................... 4

3 Setting up your computer .......................................................................................... 6

Protecting your computer ................................................................................ 6

Guidelines for installing software and hardware devices ................................ 7

Connecting to the Internet .............................................................................. 7

Transferring files and settings to your new computer ..................................... 9

Computer orientation .................................................................................... 10

Connecting a game console ......................................................................... 11

HP My Display TouchSmart Edition .............................................................. 13

Using Beats Audio™ ..................................................................................... 13

Using the HP TouchSmart with safety and comfort ...................................... 14

4 Troubleshooting and maintenance ......................................................................... 16

Computer does not start ............................................................................... 16

Power ............................................................................................................ 17

Display (screen) ............................................................................................ 17

Keyboard and mouse (with cable) ................................................................ 18

Keyboard and mouse (wireless) ................................................................... 20

Speakers and sound ..................................................................................... 21

Internet access ............................................................................................. 21

Gaming mode ............................................................................................... 22

Software troubleshooting .............................................................................. 23

Maintenance ................................................................................................. 26

System Recovery .......................................................................................... 28

Recovery media ............................................................................................ 32

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1 Getting information

Type of information Where to find

● Set up your computer. Setup documentation included with your computer.

● See how-to videos about

using the features of your computer.

Use the computer.

●

● Connect to the Internet.

Recover factory settings.

●

Troubleshoot the most

●

common computer hardware and software issues.

Find links to driver updates.

●

● Read frequently asked

questions.

● Learn how to use the Microsoft® Windows® 7 operating system.

● Find Windows 7 support information.

● Find electronic user guides and specifications for your computer model.

● Order parts and find additional troubleshooting help.

Visit

www.hp.com/supportvideos (English only)

Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application.

Getting Started

Help and Support:

Tap the Start button, and then tap Help and Support.

Windows 7 troubleshooting tools:

1. Tap the Start button, tap Control Panel, and then tap System and Security.

2. Under Action Center, tap Find and fix problems (troubleshooting).

HP Support website:

Visit

www.hp.com/go/win7

HP Support website:

(this guide)

www.hp.com/support

● Find computer warranty information.

Get technical support.

●

Limited Warranty and Support Guide Information

included with your computer.

or the

Warranty and Support

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Type of information Where to find

Get up-to-date information

●

and help from the Windows community.

● Connect to a TV. Setup documentation included with your computer.

Get special utilities for

●

computer owners.

Maintain your computer. HP Support Assistant — Maintains your computer performance and

●

● Find ergonomic information.

Wall-mounting your computer

●

(select HP TouchSmart PC models only).

www.hp.com/support/consumer-forum

Watching and Recording TV

Tap the Start button, tap All Programs, and then tap User Guides.

If the guide is not available there, visit

PC Help & Tools folder

Tap the Start button, tap All Programs, and then tap PC Help & Tools.

resolve problems faster by using automated updates, onboard diagnostics, and guided assistance.

Tap the Start button, tap All Programs, tap HP, and then tap HP Support Assistant.

Safety & Comfort Guide

Tap the Start button, tap All Programs, and then tap User Guides or visit www.hp.com/ergo.

Wall-Mounting your HP TouchSmart

Tap Start, tap All Programs, and then tap User Guides.

If the guide is not available there, visit

www.hp.com/support

WARNING! To reduce the risk of electrical shock or damage to your equipment: Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution.

WARNING! Do not disable the power cord grounding plug. Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.

WARNING! Disconnect power from the equipment by unplugging the power cord from the electrical outlet.

WARNING! The power supply is preset for the country/region in which you purchased your computer. If you move, check the voltage requirements for your new location before plugging the computer into an AC power outlet.

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WARNING! To prevent direct exposure to a laser beam, do not try to open the enclosure of the CD or DVD drives.

NOTE:

Windows.

Some features might not be available on systems that are shipped without a version of Microsoft

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2 Features

Features vary by model.

The HP TouchSmart PC is a touch-enabled high-performance computer built into a high-definition widescreen display. The slim computer offers select features, that vary by model, such as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, USB ports, a media card reader, Wireless 802.11n networking, full support for Beats Audio™ devices (sold separately), and high quality speakers.

Select HP TouchSmart PC models can be mounted on a wall using a standard VESA wall-mounting device (purchased separately).

HP TouchSmart 5.0 provides a unique, touch-based computer experience. Magic Canvas provides an interactive desktop that expands to the left and right, allowing you to spread out your applications and documents. Use the Carousel to place shortcuts to all of your favorite applications, folders, files, and Web pages. To launch the

software, tap the HP TouchSmart icon

TouchSmart.

The Magic Canvas

●

The Magic Canvas is an interactive background that grows as you scroll to the left and right. You are no longer confined to one background screen, but can have notes, programs and files spread across the canvas, expanding to the left and right of the screen.

◦ Access a submenu, by tapping on the Magic Canvas, to change the background, write a note on the

Magic Canvas and leave it there, and filter the media types that appear on your screen.

◦ Customize the appearance of your Magic Canvas with stationary and moving objects.

◦ Place playlists, slide shows, music, graffiti, videos, and photos on your Magic Canvas.

A carousel, of available applications and your favorite website shortcuts, appears at the bottom of the

◦

screen. Make a left and right sliding motion with your finger over the carousel to scroll continuously through the applications and website shortcuts.

Creating Magnets

●

Magnets are content that you can place on the Magic Canvas. You can create magnets from some TouchSmart applications.

Drag content from an application (photos, music, playlists, notes, calendars) onto the Magic Canvas.

◦

Create shortcuts to content.

◦

Interact with magnets without having to open the application.

◦

Pin magnets to the Magic Canvas to prevent them from scrolling off.

◦

Interaction with Applications

●

◦ All active applications are highlighted in the carousel.

Applications can be scrolled on or off the screen.

◦

◦ Bring an application into view by touching it in the carousel.

on the desktop, or tap the Start button and then tap HP

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◦ View all applications and website shortcuts by tapping the Quick Launch button.

Size application views to full screen, partial screen, or icon.

◦

● Website Tiles

Add shortcut tiles to your favorite websites into the carousel.

For additional information about HP TouchSmart 5.0, tap the Start button, tap Help and Support, and then tap HP TouchSmart, or tap the Help and Support icon on the Carousel and then tap HP TouchSmart.

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3 Setting up your computer

Follow the steps in the setup documentation included with your computer.

❑

❑ Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or

where it can be stepped on or damaged by placing furniture on it.

❑ Connect all power cords from the computer and accessories to a power surge protection device that is

specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device. If the computer has a television tuner or telephone connection, protect the computer by using surge protection with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer.

Download and install operating system updates.

❑

❑ Look in the computer box for additional printed details or updates.

❑ Read the

tap User Guides.

❑ Read the

electrical and mechanical safety information. Tap the Start button, tap All Programs, and then tap User Guides or visit

Safety and Regulatory Information

Safety & Comfort Guide

www.hp.com/ergo.

for proper workstation setup, posture, health and work habits, and

Protecting your computer

Computer risk Computer feature

document. Tap the Start button, tap All Programs, and then

Unauthorized use of the computer or user account

Unauthorized access to Setup Utility, BIOS settings, and other system identification information

Computer viruses Antivirus software

User password

password

is a group of characters that you choose to secure computer

information.

Administrator password

The free trial antivirus software that is preinstalled on your computer can detect most viruses, remove them, and, in most cases, repair damage caused by viruses. For protection against new viruses beyond the trial period, purchase an extended update service.

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Computer risk Computer feature

Unauthorized access to data and ongoing threats to the computer

Computer security Windows 7 critical security updates

NOTE:

Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them.

Firewall software

Windows 7 includes firewall software preinstalled on the computer.

●

● The antivirus software, which is preinstalled on the computer, includes

firewall software.

Microsoft continually updates the Windows 7 operating system.

Guidelines for installing software and hardware devices

After you complete the initial computer setup, you might want to install additional software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your computer. Follow the software manufacturer's directions to install the new software.

NOTE:

infect the computer with a virus, or be illegal.

Use only licensed original software. Installing copied software could result in an unstable installation,

Connecting to the Internet

Steps to connect to the Internet:

1. Connect the hardware (sold separately).

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Guidelines for installing software and hardware devices

◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or

LAN device.

For a wireless network connection, use a wireless router with the computer to connect to a WLAN with

◦

an Internet connection.

2. Get Internet service.

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◦ Sign up with an Internet service provider (ISP). If you already have an account with an ISP, skip this

step and follow the instructions provided by the ISP.

◦ If you did not set up the computer for Internet service during the initial setup, do so now by using

Online Services:

a. Tap the Start button, tap All Programs, and then tap Get Online.

b. Follow the onscreen instructions to select an ISP and set up Internet service.

NOTE:

transfer an existing account to this computer. To transfer existing accounts, follow the instructions provided by the ISP.

3. Using your Internet connection through your ISP, open a Web browser and browse the Internet.

Online Services provides a list of ISPs; however, you might choose another ISP or

NOTE:

If you have issues connecting to the Internet, see Internet access on page 21.

Transferring files and settings to your new computer

You can copy files from another computer to your new computer by using CDs or DVDs, memory sticks, and external hard drives. You can also use Windows Easy Transfer software, which is included with Windows 7 (select models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another computer to the new computer. The Easy Transfer Cable is a USB cable designed specifically to connect two computers and to work with the Windows Easy Transfer software.

NOTE:

To transfer your files and settings:

1. Tap the Start button, type Windows Easy Transfer into the Start Search box, and then tap Windows

2. Follow the onscreen instructions in the Windows Easy Transfer wizard to transfer your files to your new

NOTE:

Windows.

The Easy Transfer Cable is sold separately. A standard USB cable does

Easy Transfer.

computer.

Some features might not be available on systems that are shipped without a version of Microsoft

not

work.

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Transferring files and settings to your new computer

Computer orientation

Your HP TouchSmart PC can be tilted from the stand, within the range of –5 degrees to 30 degrees.

If the computer is wall-mounted (select HP TouchSmart PC models only), it can be displayed in landscape orientation only. For instructions on wall-mounting your HP TouchSmart PC, refer to the

TouchSmart

user guide.

Wall-Mounting your HP

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Connecting a game console

Select HP TouchSmart PC models only

Some computer models allow you to use your system as a high-resolution monitor for gaming. An HDMI game console port is located on right side of the computer, at the bottom. You can get audio from the internal speakers, from headphones, or from external speakers connected to the A/V source connector (audio out) (1) located at the back of the computer.

1. Connect the game box cable to the HDMI port to enable onscreen display.

2. Connect the external speaker audio cable to the A/V source connector (1).

3. To switch between full screen mode and partial screen mode, tap the gaming image on the screen, or left

click on the mouse.

CAUTION: When the system is in display mode, the computer is still running in the background. The keyboard, mouse, and touch screen function are active and still control the computer. It is recommended that you save and close all files before connecting the game console ports.

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Connecting a game console

Using the remote control in gaming mode

Use the A/V source button on your remote control to toggle between source modes: PC mode and

gaming mode. If used while your are in gaming mode, the following buttons will still affect PC mode:

● A/V – Switches between sources (PC, HDMI)

Volume – Affects the volume of the computer as well, when changed in gaming mode

●

● Mute – Mutes sound in games and on computer

Media Center (Start) – Automatically switches back to computer and opens Media Center

●

● Power – Places the system into Sleep mode.

Return to PC mode from gaming mode

To return to PC mode from gaming mode, choose from any one of the following options:

● Tap the full screen to return to desktop

● Press ESC key to return to desktop

Left click mouse to return to desktop

●

● Press the Ctrl+Alt+Del buttons simultaneously on the keyboard

Press the Power/Sleep button on the keyboard or remote

●

● Press the Power/Sleep button on the computer

Press the Media Center (Start) button on the remote

●

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Adjusting settings with onscreen display (game console models only)

HP TouchSmart PCs with the game console option include an onscreen display (OSD) button on the right side of the computer, just above the volume buttons.

Press the display menu button

The onscreen display menu opens, enabling you to select the display mode (default, movie, text, or gaming), adjust brightness and contrast, and make other display and sound adjustments.

2. The + and ‒ buttons below the display menu button enable you to scroll up and down through the menu choices.

3. After you select the features you want to customize, press the OK button underneath the display menu button.

4. When you are finished, you can close the Onscreen Display menu by clicking or tapping the red X in the

upper right corner or pressing the display menu button at the side of the computer

on the right side of the computer.

NOTE:

capability.

When connected to the game console port, your system is in display mode; there is no recording

HP My Display TouchSmart Edition

Select HP TouchSmart PC models only

HP My Display TouchSmart Edition allows you to adjust the screen display using the touch feature.

You can adjust sound, brightness, and contrast.

●

● Viewing mode can be set to the factory default, or optimized for movie, text, or gaming.

Status indicators let you know if the onscreen keyboard scroll lock, number lock, or caps lock are set.

●

A settings screen lets you adjust color with the touch of a button.

●

● An options screen lets you set display options, set transparency, and check for updates.

HP My Display TouchSmart Edition can be accessed from the task tray, or by right-clicking on the desktop, or from the Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. Online help for HP My Display TouchSmart Edition is available by tapping the ? button in the upper right hand corner of the application screen.

Using Beats Audio™

Select HP TouchSmart PC models only

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HP My Display TouchSmart Edition

Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that are optimized for Beats Audio™ headphones and external audio systems (purchased separately). Select HP TouchSmart PC models also include four Beats-optimized internal speakers and a Beats toggle button

Your computer comes ready for you to experience music with Beats enabled. To disable Beats, press the Beats toggle button; the Beats-off icon appears on the screen. To turn Beats on, press the Beats toggle button again. If your keyboard does not contain the Beats toggle button, press Fn+B to enable and disable Beats. Tap the Beats icon on the system tray to view the Beats user interface.

All you need to do is plug the Beats Audio headphones into the side headphone connector to experience crisp and clear sound separation. To experience the full capability of BEATS audio using the internal speakers, HP recommends connecting a matching HP subwoofer to the Sub connector on the back panel. If you are using an external audio system, plug it into the Audio Out connector on the back panel.

on the keyboard.

Using the HP TouchSmart with safety and comfort

Before you begin using the computer, arrange the computer and your work area to maintain your comfort and productivity. Refer to the

Visit

www.hp.com/ergo on the Web.

Safety & Comfort Guide

for important ergonomic information:

WARNING! To reduce the risk of serious injury, read the

Guide

. It describes proper computer setup, posture, and health and work habits

Safety & Comfort

for computer users. It also provides important electrical and mechanical safety information.

14 Chapter 3 Setting up your computer ENWW

Locate the HP TouchSmart PC in the room to minimize glare from the screen. You can also reduce glare by tilting the screen.

The HP TouchSmart screen can be used as an input device; therefore, the computer should be placed so that your shoulders and neck are comfortable.

The computer might need to be moved close to your body to keep your shoulders relaxed while you are touching the screen. Keep your shoulders low and your upper arm close to your body when you touch the screen. The more the screen is used for input, the more important this is.

You can position the computer in a variety of ways to provide a balance between relaxing your shoulders and keeping your head balanced comfortably over your neck. If you feel discomfort in your shoulders, try moving the computer closer to your body or lowering the height of the screen by lowering the work surface. If you feel discomfort in your upper back muscles and neck, try increasing the height of the screen by increasing the work surface height.

The graphic below shows correct body and computer positioning.

The graphic below shows incorrect usage.

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Using the HP TouchSmart with safety and comfort

4 Troubleshooting and maintenance

Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a printer. The following sections present some issues you might encounter while installing, starting up, or using your computer and possible solutions.

For more information or for additional troubleshooting options, see

Computer does not start

Symptom Possible solution

Getting information on page 1.

Error message: Hard disk drive error.

Computer will not turn on or start.

Computer seems to be locked up and is not responding.

Contact Support:

Ensure that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on; if it is not, contact Support.

If the display (screen) is blank, the computer might not be properly connected. Plug in the computer and turn it on.

Test the wall outlet by connecting a different electrical device to it.

Use the Windows Task Manager to close any programs not responding, or restart the computer:

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Tap Start Task Manager.

3. Tap the program that is not responding, and then tap End Task.

If closing programs does not work, restart the computer:

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Tap the Arrow button next to the red Shut Down button, and then tap Restart.

, press and hold the Power button on the computer for 5 or more seconds to turn off

the computer, and then press the Power button to restart the computer.

www.hp.com/support

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Power

Symptom Possible solution

Error message: Invalid system disk or NonSystem disk or Disk error.

Computer does not turn off when the Power button is pressed.

Computer shuts down automatically.

When drive activity stops, remove the disc, and then press the spacebar on the keyboard. The computer should start up.

Press and hold the Power button until the computer turns off. Check Power Settings.

The computer might be in an exceedingly hot environment. Let it cool down.

●

Ensure that computer air vents are not blocked and that the internal fan is running —

●

see

Keeping the computer free of dust, dirt, and heat on page 27. (Your computer

might not have an internal fan.)

Display (screen)

Symptom Possible solution

Screen is blank. Reconnect the power plug to the back of the computer and to the wall outlet.

Press the Power button to turn on the computer.

Press the space bar on the keyboard or move the mouse to make the screen display visible again.

Images on the screen are too large or too small, or the images are fuzzy.

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Press the Sleep button (select models only), or the Esc key on the keyboard, to resume from Sleep mode.

Adjust the display resolution setting in Windows 7:

1. Tap the Start button, and then tap Control Panel.

2. Under Appearance and Personalization, tap Adjust Screen Resolution.

3. Adjust resolution as necessary, and then tap Apply.

Power

Keyboard and mouse (with cable)

Symptom Possible solution

Keyboard commands and typing are not recognized by the computer.

Mouse (with cable) does not work or is not detected.

Cursor does not move using the arrow keys on the number keypad.

Cursor does not respond to mouse movement.

Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of your computer, and then restart your computer.

Unplug and reconnect the mouse cable to your computer.

If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer.

Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the number keypad can be used.

Use the keyboard to save changes in all open programs, and then restart your computer:

1. Press the Alt+Tab keys simultaneously to navigate to an open program.

2. Press the Ctrl + S key simultaneously to save your changes in the selected program

(Ctrl + S is the keyboard shortcut for Save on most—not all—programs).

3. Repeat step 1 and step 2 to save changes in all open programs.

4. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard

simultaneously to display the Windows Start menu.

5. Use the arrow keys to select the Arrow button that is next to Shut Down. Select Shut Down, and then press Enter.

6. After the shutdown is complete, unplug and reconnect the mouse connector to the

back of your computer, and then restart your computer.

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Symptom Possible solution

Cursor responds slowly, moves only vertically or horizontally, or does not track smoothly.

For a mouse with a roller ball:

Clean the roller ball: Remove the roller ball cover from bottom of mouse (rotate it

●

counterclockwise), remove the ball, and clean it by using a damp, lint-free cloth (not paper). Also clean the rollers on which the ball moves.

● Use a mouse pad or other rough surface under the mouse.

For an optical mouse:

● Clean the optical mouse: Gently wipe the light sensor lens on the bottom of the mouse by using a lint-free cloth (not paper).

● Use a mouse pad, white sheet of paper, or other less reflective surface under the mouse.

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Keyboard and mouse (with cable)

Keyboard and mouse (wireless)

Symptom Possible solution

Wireless keyboard or mouse does not work or is not detected.

● Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for re-synchronization.

● Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Tap the left mouse button to reactivate it.

Replace the batteries in the keyboard and mouse.

●

● Re-synchronize the keyboard and mouse to the receiver using the following steps.

The receiver, wireless keyboard, and wireless mouse shown in the following illustrations are examples; your models might vary.

IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) of the receiver, and away from interference from other devices.

1. Unplug the receiver from the USB connector on the computer, and then reconnect it. Your computer model might have a connector dedicated to the receiver.

2. Check that the mouse is on (1), and then push and hold the Connect button (2) on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing. The receiver connection session times out after 60 seconds. To ensure that the connection was established, and that the receiver did not time out instead, and then move the mouse and check for a response on the screen.

3. After the mouse connection is established, continue by using the following steps to repeat the procedure for the keyboard.

4. Push and hold the Connect button (1) on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing.

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