How to use your HP documentation
This guide
Use this guide to quickly and easily set up and install the software for
your new HP ScanJet 4300C/3400C scanner. You can find the following
information in this guide:
l Opening the box
l System requirements
l Scanner installation
l Front panel
l Troubleshooting
l Specifications
l Regulatory statements
l Service and support
l FCC compliance
l Warranty
How to use your HP documentation 1
Opening the box
What's on the HP Scanning Software CD-ROM
Your HP ScanJet scanner comes with an HP Scanning Software CDROM that includes the following files and programs:
l HP ScanJet scanner installation program (SETUP.EXE)
l HP ScanJet scanning software (HP PrecisionScan LTX, HP
ScanJet Copy Utility, OCR Libraries)
l Online Support Supplement file
l Adobe® ActiveShare™ image management and Internet sharing
software
l ArcSoft™ PhotoMontage™
l Corel® Print House™ (HP ScanJet 4300C only)
l Trellix Web™ personal Web site creation software
System Requirements
For Windows 95 (parallel scanner only) or Windows 98:
l Pentium computer with 90 MHz processor
l 32 MB RAM
l 4x CD-ROM speed
l VGA 800 x 600, 16 bit
l 100 MB for scanning software (310 MB for solution, including
For Windows 2000 (USB scanner only):
l Pentium computer with 166 Mhz processor
l 32 MB RAM
l 4x CD-ROM speed
l VGA 800 x 600, 16 bit
l 100 MB for scanning software (310 MB for solution, including
2 Opening the box
third-party software)
third-party software)
Scanner installation
Install the software BEFORE the hardware
1 Close all applications (except Windows).
2 Insert the HPCD-ROM into your CD-ROM drive. The Installer
starts.
Note If the Installer does not start, select Start > Run and type D:\setup.exe
where D is the letter of your CD-ROM drive.
3 Follow the instructions on your PC screen.
4 For more information, click Registration and Additional Help.
Installing the scanner
Installing the HP ScanJet scanner is quick and easy. In just a short
time, you can scan and copy documents. The steps required to install
the scanner are listed below.
1 Unlock the scanner by sliding the plastic lock on the bottom of the
scanner up to the unlocked position.
2 Choose the cable you will use to connect your scanner.
• Two cables have been included with your scanner: a USB
cable and a Parallel cable. You will use only ONE of these
cables.
• For best performance, connect the USB cable unless:
• You are running Windows 95.
• Your computer does NOT have a USB port.
• You chose parallel during scanning software installation.
WARNING! Only use the power supply, cables, and accessories supplied with this
equipment or expressly approved by Hewlett-Packard Company.
Scanner installation 3
3 Connect your scanner.
• USB
a Connect the USB cable to the USB port on the back of the
scanner, then to one of the USB ports on your PC.
b Do not connect the parallel cable.
• Parallel:
a Make sure your PC is off. If you do NOT have a printer, go
to step d.
b Disconnect the printer's parallel cable from the PC.
c Connect the printer cable to the scanner's parallel port.
d Use the parallel cable that came with the scanner to
connect the scanner to your PC.
e Do not connect the USB cable.
4 Connect the power supply to the scanner and plug the power
cord into an electrical outlet.This turns on power to the scanner.
Note If you installed Parallel, you must now restart your PC.
The scanner does NOT have an on/off switch.
Congratulations! Your scanner is now installed.
Front panel
Use the Scanner Buttons
Place a document on the scanner glass, and then press one of the
following scanner buttons:
l SCAN: Starts the HP scanning software.
l E-MAIL: Scans and attaches your document to a new e-mail
l COPY PANEL: Scans and prints copies of your document.
4 Front panel
message from your installed e-mail software.
Troubleshooting
Installation Troubleshooting
Cable Selection
Check to see that you have connected the scanner using the correct
cable for your operating system.
l Windows 95: USB is not supported for this scanner in Windows
95.You must connect your scanner using the parallel interface.
l Windows 98: Your computer may or may not have a USB port.
HP recommends that your connect your scanner using the USB
interface if you have a USB port. If your computer does not have
a USB port, connect the scanner using the parallel interface.
l Windows 2000: Parallel is not supported for this scanner in
Windows 2000. You must connect your scanner using the USB
interface.
l Any other operating system (Windows NT, Unix, OS/2): The
HP ScanJet scanner is designed to work under the Windows 95
(parallel scanner only), Windows 98, or Windows 2000 (USB
scanner only) operating systems. HP recommends that you
return the scanner and purchase a scanner that is compatible
with your system.
Note See Scanner installation (page 3) for installation instructions on the
parallel or USB interface.
Software Troubleshooting
Use the steps below to address problems related to the installation of
your scanner software.
If the installation program ran completely: Run the HP Scanning
Software to determine what the scanner is doing.
1 If the software does not find the scanner, make sure the power
connections are secure by checking the following components:
• Make sure the power cord is firmly attached to the scanner
and plugged into an outlet.
• If the power cord is attached to a surge protector, make sure
the surge protector is plugged into an outlet and turned on.
• Make sure the USB cable is firmly connected to both the
scanner and the computer.
Troubleshooting 5
2 If the scanner looks like it is ready to scan, but it is making a loud
clicking noise, then the scanner was probably not unlocked
properly. Refer to the Setup poster that came with the scanner.
The installation program did not run completely: If you
encountered installation errors, follow the steps below.
l Installation file errors: Make sure all applications are closed
and reinstall the software. If the reinstallation does not work, call
the HP Customer Care Center.
l Your computer does not meet the minimum system
requirements: See page 2 for minimum system requirements.
l Not Enough Hard Disk Space: Either remove unneccesary files
from your hard disk to create more space, or install the software
on a different disk drive. If you still get a hard disk error after
reinstalling the software, call the HP Customer Care Center.
l Not Enough RAM: See page 2 for minimum system
requirements.
l Destination Directory Is Invalid or Program Folder Is Invalid:
If you typed an invalid destination directory in the Confirm
Installation Settings or the Select Program Folder dialog box, the
scanning software will notify you. Remember the destination
cannot contain the following characters: /, \, :, ?, <, >, or |. To
enter a valid directory, find a valid destination directory by clicking
on the Browse button, or restore the defaults.
6 Troubleshooting
Specifications
Scanner specifications
Scanner Feature Specification
Scanner type Flatbed
Maximum document
size
Scanning element Charged-coupled device
Interface Universal Serial Bus
Optical resolution 600 x 1200 dpi
Selectable resolution 12 dpi to 9600 dpi at 100% scaling
Image processing
(options)
AC line voltage 100 - 120 VAC, 50 - 60 Hz
Power consumption 23 W maximum, 10 W idle mode, ENERGY STAR
Weight 3.7 kg (8.2 lbs)
8.5 in by 11.66 in (216 mm by 297 mm), letter
width by A4 length
Enhanced Parallel
Dithering, thresholding, scaling, interpolation,
gamma adjustment, matrix adjustment
200 - 240 VAC, 50 - 60 Hz
100 - 240 VAC, 50 - 60 Hz
compliant. As an ENERGY STAR Partner,
Hewlett-Packard Company has determined that
this product meets the ENERGY STAR guidelines
for energy efficiency.
Environmental specifications
Temperature
l Operating: 5 degrees C to 40 degrees C
l Storage: -40 degrees C to 70 degrees C
Humidity
l Operating: 15% to 85% noncondensing
5 degrees C to 40 degrees C
l Storage: up to 90%
0 degrees C to 70 degrees C
Specifications 7
Regulatory statements
EU Declaration of Conformity
According to ISO/IEC Guide 22 and EN45014:
Supplier’s Name Hewlett-Packard Company
Supplier’s Address Greeley Hardcopy Division
700 71st Avenue
Greeley, Colorado 80634
USA
Declares that the product:
Product Name HP ScanJet 4300C/3400C (may contain suffix)
Product Numbers C7730A, C7732A, C7733A, C7737A
Conforms to the following Product Specifications:
Safety IEC 950: 1991 + A1: 1992 + A2: 1993 + A3: 1995 + A4:
1996
EN 60825-1: 1994
EMC CISPR 22: 1993+A1+A2, Class B / EN 55022:
1994+A1+A2, Class B
IEC 1000-3-2: 1995 / EN 61000-3-2: 1995
IEC 1000-3-3: 1994 / EN 61000-3-3: 1995
EN 50082-1: 1992 / EN55024: 1998
IEC 1000-4-2, 4kV CD, 8 kV AD
IEC 1000-4-3, 3 V/m
IEC 1000-4-4, 1kV Power Lines
IEC 1000-4-5, Surge Immunity
Supplementary Information:
The product herewith complies with the requirements of the Low Voltage
Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CEmarking accordingly. LEDs in this product are Class 1 in accordance to
EN60825-1.
Greeley, Colorado, USA
October 1999
8 Regulatory statements
Service and support
Getting help with scanner problems
At Hewlett-Packard, we do everything we can before you purchase
your scanner to make sure that you will never have trouble with it.
However, should you encounter a problem, just follow the steps
outlined here.
1 Consult information provided with the scanner.
2 Consult the README.DOC file provided with the software
installation.
3 Contact HP directly.
Review the information in the support supplement
The fastest way to solve problems is to refer to the online
troubleshooting guide, which outlines corrective steps that should
solve common problems you may encounter when installing your HP
ScanJet scanner.
Use online help
The software programs that come with your HP ScanJet scanner
have online help. The HP scanning software has a Help button to
provide you with information and answers to your questions.
Read Readme.doc
A Readme.doc file, which contains late-breaking information about
your scanner, is also included in the support supplement.
Accessing Customer Care Online
Click your way to a quick solution! All at www.hp.com/cposupport/
eschome.html
Customer Care is a great place to go for answers to questions about
your HP products. You'll get instant access to helpful tips and tricks,
downloadable drivers, and the latest product and software updates—
24 hours a day, 7 days a week—all without picking up the phone.
Service and support 9
Visiting the HP ScanJet Information Web Site
Looking for software upgrades, accessories, demos and tutorials, or
creative project ideas for your scanner? Wondering how to find more
ways to use your present scanner, achieve more professional results,
or even comparison shop for a scanner? Visit the HP ScanJet
Education and Assistance Center on the World Wide Web at:
http://www.scanjet.hp.com
Hardware repair services
To speak to someone to verify that your scanner needs repair, please
call the HP Customer Care Center. If your scanner requires repair,
the HP Support Agent will coordinate the process. This service is free
of charge during the warranty period of your scanner. Beyond the
warranty period, repairs will be charged on a time and materials
basis.
HP Driver Distribution Program
As upgrades to your application software occur, or more functionality
from the scanner is needed, it may be necessary for you to update
your scanning software.
To obtain the latest revision of our scanner drivers and software,
either:
1 Check the Customer Care Online at www.hp.com/cposupport/
eschome.html.
2 Call (661) 257-5565 (U.S. and Canada only)
Monday through Friday: 6 am to 10 pm Mountain Time Zone
Saturday: 9 am to 4 pm Mountain Time Zone
Acquisition charges apply.
10 Service and support
HP Customer Care Center phone numbers
Hewlett-Packard products are sold and supported worldwide through
Hewlett-Packard Sales and Service Offices and through authorized
HP dealers. To find a service-authorized HP dealer, select one of the
countries listed below.
Note Please have your scanner serial number and date of purchase ready
when calling.
Note There is a fee for phone support in some regions. Prices and coverage
may vary by country, and are subject to change without notice.
HP Customer Care Center phone numbers
Canada
(905) 206-4663
Czech Republic
42 (2) 471 7321
Greece
30 1 689 64 11
Hungary
+36 1 382-1111
Middle East/Africa
+27 (0)11 8061030
Poland
(++48) 22 519 06 00
Russia
(+7) 095 797 3520
(+7) 812 239 3618
South Africa
(++27-) 086 000 1030
Turkey
+90 212 2216969
Service and support 11
FCC Compliance
FCC Declaration of Conformity
Supplier’s Name Hewlett-Packard Company
Supplier’s Address Greeley Hardcopy Division
Contact Person GHC Regulatory Manager
Telephone 970-350-5600
Product Name HP ScanJet 4300C/3400C (may contain suffix)
Product Numbers C7730A, C7732A, C7733A, C7737A
The supplier listed above declares that this product has been tested
and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of FCC rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference,
and (2) This device must accept any interference received, including
interference that may cause undesired operation.
700 71st Avenue
Greeley, Colorado 80634
USA
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
12 FCC Compliance
Reorient or relocate the receiving antenna.
l Increase the separation between the equipment and receiver.
l Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
l Consult the dealer or an experienced radio/TV technician for
help.
Changes or modification of this equipment not expressly approved by
Hewlett-Packard could void the user's authority to operate this
equipment. Only use the cables, connectors, power cords and
accessories supplied with this equipment or expressly approved by
Hewlett-Packard.
Test reports on file: C6290-1
Date: Februaty 2000
FCC Compliance 13
Warranty
HEWLETT-PACKARD LIMITED WARRANTY STATEMENT
HP PRODUCT DURATION OF LIMITED WARRANTY
HP ScanJet 4300C/3400C Scanner 90 day hardware warranty
1 HP warrants to you, the end-user customer, that HP hardware,
accessories and supplies will be free from defects in materials
and workmanship after the date of purchase, for the period
specified above. If HP receives notice of such defects during the
warranty period, HP will, at its option, either repair or replace
products which prove to be defective. Replacement products may
be new, like-new, or a functionally equivalent or upgraded
product.
2 HP warrants to you that HP software will not fail to execute its
programming instructions after the date of purchase, for the
period specified above, due to defects in material and
workmanship when properly installed and used. If HP receives
notice of such defects during the warranty period, HP will replace
software media which does not execute its programming
instructions due to such defects.
14 Warranty
3 HP does not warrant that the operation of HP products will be
uninterrupted or error free. If HP is unable, within a reasonable
time, to repair or replace any product to a condition as warranted,
you will be entitled to a refund of the purchase price upon prompt
return of the product.
4 HP products may contain remanufactured parts equivalent to new
in performance or may have been subject to incidental use.
5 Warranty does not apply to defects resulting from (a) improper or
inadequate maintenance or calibration, (b) software, interfacing,
parts or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published
environmental specifications for the product, or (e) improper site
preparation or maintenance.
6 HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT
ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY
SET FORTH ABOVE. Some countries, states or provinces do not
allow limitations on the duration of an implied warranty, so the
above limitation or exclusion might not apply to you. This
warranty gives you specific legal rights and you might also have
other rights that vary from country to country, state to state, or
province to province.
7 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES
IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND
EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN
NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT,
OR OTHERWISE. Some countries, states or provinces do not
allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to
you.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND: THE WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED,
DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Warranty 15
16 Warranty
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